Auto Europe
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- Central America
OK MOBILITY GERMANY CUSTOMER REVIEWS
- 8.2
- 8.5
- 8.1
- 8.6
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
OK MOBILITY GERMANY Car Rental Reviews
Average Rating for OK Mobility :
MUNICH, DE - Reviewed by ILA-MARIA - 27 February 2025
" Good value for money. Efficient staff. If there was a parking disk in the car and the car was fully cleaned, I'd would have been perfect. "
" Good value. Good vehicle. No parking disc, which is a problem in Germany. And there were some old finger nails in the back pocket of the car seat. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by CHAD - 10 February 2025
" I won't be booking again. "
" Un organised chaos, very rude customer service and hire car was in poor condition! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by VAUGHAN - 22 January 2025
" AutoEurope are great, OK Mobility experience not so great "
" The registration was very rushed as there was a long queue, also the drop off was quick and easy which was great a 10rating, but no sign off which was not great, also I've still not had email confirmation to say they're had the car back a 1rating, luckily I took photos.. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by NATHAN - 18 December 2024
" Auto Europe provide a good aggregation service at large airports and have competitive pricing. "
" Vehicle had a very worn rear wheel bearing, and when we went got to the car it had child seats in it from the previous renter. In addition the fob battery needed replacing and the screenwash had not been topped up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FRANKFURT, DE - Reviewed by MASOOD - 01 December 2024
" I was told To collect the car from Terminal 1 but there was no OK Mobility counter there, I was told it packed up over a year ago! I had an elderly person in wheelchair with me. It was cold and raining. I had to take a coach from outside to terminal 2 to pick the car, the person there told me the 'agent didn't inform you' that you should have picked the car from T2. Very inconvenient to say the least and marred the whole experience. V poor efficiency! "
" I was told To collect the car from Terminal 1 but there was no OK Mobility counter there, I was told it packed up over a year ago! I had an elderly person in wheelchair with me. It was cold and raining. I had to take a coach from outside to terminal 2 to pick the car, the person there told me the 'agent didn't inform you' that you should have picked the car from T2. Very inconvenient to say the least and marred the whole experience. V poor efficiency! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by MICHAEL - 27 October 2024
" Not Happy "
" OK MOBILITY - Reservation No. #8458373 Auto Europe - Voucher No. #5593301 a The customer services receptionist was excellent, professional in every way. She clearly stated all we needed to know about the rental requirements. Unfortunately, we cannot remember her name. the check in time for the first vehicle was 11.37, and for the second vehicle was 12.25. this wasted nearly an hour due to the seat belt problem and the very inconsiderate parking in the pick-up car park She selected our first car from the available vehicles, clarified all of the damages which were present on the car, describing clearly the way we had to go to find our vehicle, gave us the car park exit ticket and the parking space number. Our vehicle was parked in a very tight space, made more difficult due to the fact that vehicles had been parked in the roadway in front of our vehicle. Eventually we got the vehicle out and into a position where we could all get in, load our luggage and prepare to leave. This was when we discovered the crucial problem, the centre seat belt in the rear had been manufactured incorrectly, such that the seat belt itself would move but the seat-belt clip to secure the seat belt in place could not, because of this manufacturing error by MG the seat belt was unusable. I had to return to the OK MOBILITY customer desk where the young lady quickly sorted out a new rental agreement and a vehicle and walked with us to the first vehicle to concur the error on the first car. The second car was also an MG HS, again she pointed out some damages and that the vehicle was overdue some service issues which the vehicle system would tell us every time we stopped and started. The vehicle had 54,379 Km on the odometer, the interior was showing this. The drivers side floor mat had worn through, the communication screen was not stable, so we had to use our personal GPS apps. As we got out of the car park it was clear that there were some other mechanical issues, as a retired automotive engineer for BMW, it sounded to me as if the wheel bearings were in bad condition or maybe the rear differential bearings were worn, or maybe both! The acceleration was very lazy and slow to respond to foot pressure. Taking all these issues into consideration, I was extremely disappointed with my experience with the MG. I hope that when I use OK MOBILITY again next year that we have a better experience. This was not our first experience of renting a vehicle from autoeurope although the receptionist could find no previous record of our rental in 2022. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FRANKFURT, DE - Reviewed by MAXIMILIAN - 07 October 2024
" Price and car were good, the service very bad. "
" OK mobility staff spoke neither German nor English very well. Indeed, the staff member at the counter did not speak at all because I believe she had some kind of throat infection. The petrol tank was not full, even though the rental was from full to full. This caused me invonveniece and concern, as Ihad to photograph the level (again ebcause the staff in the garage were oretty useless and spoke no English or German). And at drop-off I had to go back to the counter to make sure I wasn;t charged extra. In addition, the OK Moblity office in FRA T2 was closed, so I had to take a bus to T1. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by IAN - 29 September 2024
" It was an easy site to use but I ended up paying much more than I expected, due to the late collection surcharge. "
" I was not aware that if my flight was delayed and I couldn't collect the car by 22:00 there would be a 40 euro charge. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANDREW - 23 September 2024
" OK "
" OK! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by RICHARD - 17 September 2024
" I am still waiting for a £240 refund for an overcharge when I upgraded my car. I feel misled about the size of the cross border fee, which was not mentioned on the website during booking and was only quantified when I raised a query. Unfortunately, OKMobility later charged double. "
" OKMobility charged me 108 Euros cross border fee. AutoEurope had quoted to me 53.55 Euros. This is a significant expense and over double the price I expected. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by ROBERT - 02 September 2024
" Same as above with on the day £91 additional charges not welcome..! "
" Additional £91 needed to drive from Munich airport into Austria was unexpected as never had to pay this before. Used to all be covered in your charges so now nervous to book with you again after using successfully for many years..! "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by TIMOTHY - 12 August 2024
" Great web site great service "
" Best car hire experience to date "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by GREGORY - 06 August 2024
" Easy, and friendly. Nice car "
" The cross border fee was higher than quoted €12 per day not 10 "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by GARY - 08 July 2024
" fast and efficient "
" Vehicle had some scratches, this was mentioned to us. We did take video of the condition. As long as were not queried about those scratches, it's ok. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by ANTHONY - 10 June 2024
" Generally good, lots of options to hire but I think car hire can be modernised to collect much more info upfront instead of creating delay on pick up "
" generally good but (and this isn't unique to OK Mobility) the pick up process is so unnecessarily slow. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MALCOLM - 01 June 2024
" OK mobility have kept me fully informed all the way through the process. I was a little concerned when I picked up the car as there was a scuff on one wheel and a little body damage under the front bumper. It was a long way back to the reception desk and we had been stuck in a very long queue at passport control. I didn't want to have to go back to the desk and reasoned this is Germany and they are honest people (unlike car hire experiences in Italy). All was good - thank you "
" Great service from the guy at the counter who did the handover for the car. Spoke excellent English. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by DEREK - 03 May 2024
" Always efficient and good value for money "
" Very efficient and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PAUL - 24 April 2024
" Felt isolated and not part of the deal having no paperwork or receipt once car returned. "
" The person checking out the car was very polite and helpful but unfortunately failed to give any paperwork before or after drop off. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by GUY - 15 March 2024
" The whole service I received at Munich Airport was excellent. "
" Great value for money and very convenient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 28 February 2024
" Went very smooth. "
" Very quick and easy with no fuss. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by MATTHEW - 04 February 2024
" All good no problems "
" First time hire from ok. quick and easy well priced and good quality vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by URSULA - 30 January 2024
" Pricey extras "
" Very efficient, however they charged €84 extra because we were traveling into Austria... I have made this journey annually for many years and have never paid more than €35 with other hire companies... I was shocked at the cost and it would make me think twice about using them again even though in all other aspects they were great. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by WILLIAM - 30 December 2023
" Good location,good value and friendly people "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PAUL - 29 November 2023
" Polite and knowledgable staff "
" A reliable and efficient service. A clean car although rather underpowered. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NATALIE - 13 November 2023
" Very satisfied "
" Great customer service at airport. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by PHILIP - 24 September 2023
" Only positive experience. "
" Positive experience throughout. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by PETER - 30 July 2023
" i tryied help line whe i could not locate OK Mobile and no on one answered "
" i stil have not received a receipt for my trip the drop off point very pooorly signed "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10