Auto Europe
- North America
- Central America
OK MOBILITY PORTUGAL CUSTOMER REVIEWS
- 5.7
- 5.9
- 7
- 7.3
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
OK MOBILITY PORTUGAL Car Rental Reviews
Average Rating for OK Mobility :
PORTO, PT - Reviewed by PAUL - 11 September 2025
" See above. I paid Auto Europe for car hire but was hit by unexpected charges by ok mobility. "
" Without any warning Ok mobility charged my credit card over £100 for hidden charges. This included payment for a hybrid... I didn't book a hybrid!! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LISBON, PT - Reviewed by JOSE - 09 September 2025
" The staff, manager mainly didn't even knowledge the fact that i have children with me, they didn't call me a taxi or try to help in any way he was rude and insensitive so not recommended ok mobility to anyone i know "
" Staff not very helpful at all, didn't even tried to help or find a different solution definitely not using they service anymore "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by HARRISON - 27 August 2025
" I have made an official complaint and am waiting for a response. "
" Disgusting. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 3
LISBON, PT - Reviewed by TAVIT - 23 August 2025
" Auto Europe didn't give us information how o find OK MOBILITY and that wasted loads of our time and frustrated us. "
" It's ok value for money. The people at the desk are not fast enough and not very polite. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LISBON, PT - Reviewed by CLIFFORD - 21 August 2025
" Very straightforward "
" Very good experience. The only real downside was the wait for the shuttle bus to and from the airport. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RUSSELL - 15 August 2025
" No sympathy for my flight being late and unlucky still charged me £75 cancellations fee even though I never cancelled trust pilot next "
" You cancelled my rental "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by PAUL - 10 August 2025
" Excellent service "
" All very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROSA - 27 July 2025
" Informing the local hire company (Ok Mobility) of the extra insurance I had purchased with you would be helpful as their upsell attempt was unnecessary and confusing. If I had bought it from them I would have been wasting my money. "
" Trying to sell me extra insurance which I had already purchased from Auto Europe was unnecessary and confusing. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by NICHOLAS - 25 July 2025
" Top marks for Auto Europe, not so sure about OK Mobility "
" The staff at the counter were pleasant and seemed efficient however the time to pick up the car was excessive although the queue was relatively short ie unsure why the check in process took so long ie was this the staff or a lengthy company process "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LISBON, PT - Reviewed by AMY ELISABETH - 15 July 2025
" As above "
" It took 3 hours of waiting to get the vehicle. Everyone collecting a vehicle had a similar wait time and it was not particularly busy but very poorly organised. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PORTO, PT - Reviewed by FATIMA MARIA - 23 April 2025
" Easy booking. "
" Collection and drop off was very smooth. Obviously they try to make you buy the extra insurance and petrol but it's their job really. Had a very early drop off and I was a bit worried they would be opening late but they were on time and very quick at receiving the car back. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by JAMES - 02 March 2025
" See item 3. "
" The amount required for the deposit was 2050 euros. This is not made clear on your website, it is very hard to find this figure anywhere. I had obtained an American Express credit card specifically for this hire. Unfortunately for the first three months my credit limit is 1500 euros. I was told I would have to pay about £250 for special insurance, non refundable. Stuck out away from the airport site I had little choice. Plus various other bits and pieces. No satnav working on vehicle, no explanation of warning light on dash, drivers carpet not fixed. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 4
FARO, PT - Reviewed by JOHN - 30 December 2024
" Awful "
" Will never use again awful customer service. Arrived in a new country with my young family to get away for Christmas and upon arrival was asked to pay £1800 deposit which i wasn't aware of as on the form is confusing and misleading so had to call customer service and said I needed to pay it but then was told I had to pay on a credit card and not my Mastercard debit card. I do not own a credit card so was unable to hire the car and not able to be refunded as was just told its over the time. Absolutely awful so had to go back to airport and find another car hire with a 2 year old and 4 year old. Very very dissapointed "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by POSSIDONIO - 15 December 2024
" Xx "
" X "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 8
FARO, PT - Reviewed by SIMON - 28 October 2024
" This is the third time we have used you as our Car Rental supplier in the last 12 months. The first time (in Eire, with Europcar) was very good. The second (Tenerife, with Gobycar) was a little less straightforward but still fairly problem-free. This last time was, frankly, a disaster from a customer service standpoint. I will certainly never use OK Mobility again and will be telling anyone who asks, to steer well clear as well. My on-line review will be scathing. OK Mobility's multiple failures reflected very poorly on you and the fact that you offer them as one of the companies you work with, is now making me wonder whether I should use you again in future, if this is the 'standard' of car rental companies you deal with. "
" 1) The instructions provided by OK Mobility to get to the Shuttle pick-up point at Faro airport were inaccurate and unhelpful. They advised waiting at a certain described point/sign which was no longer present. There were several other customers of theirs milling around the general area when we arrived, asking each other if it was the right place. Some people called OK Mobility Customer Service but no-one received a reply (more on this later). 2) When a shuttle bus arrived (about 30 minutes after we did) the driver threw the baggage in to the luggage area with no concern about potentially fragile items inside. 3) When I gave him my name, he said 'Oh, Mr xxxx, you're finally here, this is the fourth time I have been looking for you' in an irritated voice. Hardly a good ambassador for the company when there was nothing we could do about the long queues at Passport control... 4) When the bus finally arrived at the Rental Office, I was rudely shouted at by the counter staff for not realising I needed a 'pick your number' ticket. 5) I was forced to pay a €14-odd fee for the Portuguese Motorway tracker - no-one had told me about this during the rental process and as I had no intention of using any of the toll roads, this was extremely irritating to me. 6) The car provided was significantly larger than we had expected - while most people would be glad of the upgrade, it meant that our petrol consumption was increased and I quickly developed severe arm ache due to the position of the gear lever. I am still in pain 5 days after returning. 7) The car was a 'keyless' Renault Captur with no ignition key but a key fob instead and we repeatedly had problems with it not starting when we pressed the START/STOP button and on less frequent occasions, stopping it either. This problem became worse as the holiday progressed until finally on the Monday, the car refused to start entirely for 30 minutes while we were away from the hotel. We finally managed to get it to start and drove back to the hotel, where we tried phoning OK Mobility's Breakdown number on several occasions but never received a reply - just constant ringing. We tried their Customer Service number as well - same; no reply just constant ringing. The hotel staff kindly offered to call the numbers from their own devices but could not get any response either. Had we been in the middle of nowhere, we would have been totally stuck, in a foreign country where we did not speak the language!! Finally, I managed (after about 15 minutes) to get the vehicle started again and had no choice but to drive approx. 60km back to the Rental Office in Faro to try and get a replacement vehicle. The staff member identified that the battery in the key fob was weak (as we could not read the Portuguese display, we had no way of knowing this) and swapped it out with a replacement. Of course, OK Mobility's checks should have picked up this defect before issuing the vehicle to a customer. 8) The staff member apologised but said there was nothing he could do at the time to offer compensation for the distress, time and petrol (over 3 hours of driving from the hotel to the Rental Office and back, together with 120km of petrol usage) but that I should take it up when I dropped off the vehicle. Inevitably, when I did so, the staff member on duty said there was nothing he could do about it but that I should write to OK Mobility Customer Service in order to ask them for some sort of redress. 9) The shuttle driver (possibly the same man) who took us back from the Rental Office to the Airport got the hump when we declined to let him put the baggage in to the luggage area in the van (after the experience with 'him' throwing things around when we arrived, we weren't taking chances) and sarcastically asked 'if we wanted to drive the van, too?' "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 4
LISBON, PT - Reviewed by ANDREW - 25 October 2024
" So simple and easy, would highly recommend Ok Mobility 5*! "
" From start to finish it was very easy and quick, the shuttle was waiting for us at Lisbon airport, speedy and efficient in picking the car up and dropping it off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by VICTOR - 20 October 2024
" I always use Auto europe no other search tool could beat them "
" All done very quickly and professionally "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by IAN - 17 October 2024
" See above....the deal left me feeling stupid and my wallet empty. I WILL NEVER USE AUTO EUROPE AGAIN. "
" From a starting stated cost of £21 for a week, the final cost of £320 was outrageous! The subterfuge between the UK agents and the car supplier caused misunderstands and is obviously designed to scam the client for as much cash as possible. NO I WOULD DEFINITELY NOT RECOMMEND YOU OR USE YOU AGAIN "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by NUNO - 12 October 2024
" as above!!! "
" my car did not have an operational rear seat belt lock so I could not travel with my family members in the car which was really disappointing and I purchased a car with full insurance when booked the car and at the desk the staff told me that I had no insurance so needed to pay 300 for one, I found this unacceptable!!!! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 3
LISBON, PT - Reviewed by CLIFFORD - 11 October 2024
" Generally I've always been happy with autoeurope & the companies they deal with. But not in this case. "
" 1. It was not clear where the pick up was. Hence I wasted time trying to find the pick having to ask a number of different hire companies. 2. The time taken to rent the car was ridiculous at least an hour. I even rang your office to cancel the hire but was advised it was too late to cancel and I therefore had to go ahead with the hire 3. I never received any T& Cs from the hire company regarding what was & what was not covered. 4. I believe I've been misled & taken advantage of by the hire company. When I eventually got to the counter I was told that the cover I'd bought from you only covered the excess. It did not cover any loss or damage to the car over and above the excess. That was my responsibility. In all the years of hiring cars I've never heard of this. In spite of my protestations he was adamant that what he was saying was correct so I was either responsible for loss or damage above the excess or I had to buy the full cover through them. I felt I had no option other than to buy their cover. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LISBON, PT - Reviewed by SHILTON - 15 September 2024
" I have mostly used Auto Europe for my bookings and never had issues with AE directly. "
" I purchased a full insurance through Auto Europe which as per my understanding covers for damages (In case any). The guy on the counter tried to sell me an Insurance of 350€ & tried to give excuses saying the insurance I purchased has lot of hassles and my money will be blocked for a Month even if the car is not damaged. I will have issues with police etc etc. never had this happen before. I kept denying till he gave up. He also tried to sell road side assistance for 40€ which I denied. After that his expression completely changed. He turned from being polite to being rude all for not paying the ridiculous prices. Looking at Google reviews, seems like people have had similar experience. Would definitely not recommend ok mobility in Portugal to anyon "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LISBON, PT - Reviewed by HUGO - 21 August 2024
" Easy to book great prices "
" Great custumer support, new veichles polity staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN PAUL - 18 August 2024
" Straight forward to use "
" Excellent efficiency, staff very knowledgeable and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 15 August 2024
" If you offer a certain level of car or similar people should be given that and not have to pay extra plus even though we took out full insurance with you they said we would have to pay 2800 euros deposit in case anything happens to the vehicle and then claim back off you "
" We booked a vw Tiguan or similar and got offered a Renault capture which was smaller had to pay another 80 euros for bigger car "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
PORTO, PT - Reviewed by BRENDAN - 14 May 2024
" Not too bad Will be travelling to Portugal again and would hope to get a car from you if it was as expected "
" Car not really as described Thought I was getting a v w Tiguan but ended up with a Dacia duster which was not at all comfortable "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
FARO, PT - Reviewed by LORRAINE - 07 May 2024
" Three times l haver tried to full this section on and just as l was finishing ir deleted só with regret l won't be trying again. "
" This time terríble "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by DEREK - 26 March 2024
" No problems, great to have the safety net of cancellation if required, I always use it if the price comes down, and great deals can be had. "
" OK Mobility driver picked us up at the airport and took us to the office for a quick process to get our car. The staff were very friendly and efficient, the secret is to have all your documents and details ready. The Ford Kuga was very well presented, only marked down as there was damage on the wheel arch and bumpers, this was noted and I photographed it, and there was no questions regarding the damage on return. I found OK Mobility to be fantastic value, with great service from start to finish, I would recommend them. Looking at the poor feedback, most of it is from people who don't know the process and the rules, come prepared, read the rules, and you should have a great experience too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by NIGEL - 20 February 2024
" Good experience but could have been cheaper looking direct "
" Great experience with OK mobility so far but would have been much cheaper going direct "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAULO - 27 December 2023
" According to the counter staff it is Auto-europe fault that the car did not match at all the one in the voucher . Please clarify with OK mobility who's responsible for the misleading information on the car category and refund me the difference. Regards, Paulo Santos "
" A terrible experience: no information on how to take the transfer, wrong phone number, no support in Portuguese and they gave me a car clearly below the one I booked. 1. There is no information on the voucher how to get the transfer bus to the rent a car. 2. In the voucher there is a phone number, but it is a Spanish phone number and that number does not work (at least from Portugal). I assume it is a added value phone number in Spain. In any case it does not work from my UK mobile in Portugal. 3. I found a Portuguese number on the web and the information on how to take the transfer was generic, not clear at all. Useless. 4. I called to the same (Portuguese) number and pretended I wanted to do a reservation to be able to speak with a person. I managed to speak with a person, but she only speak Spanish, not Portuguese. I managed to speak Portuñol, and she transferred the call to their Faro office and I managed to know how to take the transfer. 5. The car they gave me was not the one I booked. I rented a VW Tiguan or equivalent. They gave me the option of taking a Seat Arona or Renault Captur and the person attending me insisted that they were both the same category of the VW Tiguan. I said that the Volkswagen Tiguan was equivalent to the Nissan Cashqai, not the ones offered. She insisted, not at all, the Tiguan is equivalent to the Seat Arona and Renault Captur. I said that the cost of the car was the main driver of cars belonging to same category, she said that does not make any sense. 6. For reference (source: www.guiadoautomovel.pt, 17/12/2023) below are the prices of all the 4 cars mentioned: VW Tiguan: prices start at €37,077. Nissan Cashqai: prices start at €34,855. Seat Arona: prices start at €21,355. Renault Captur: prices start at €23,755. 7. How can a VW Tiguan (€37k) be equivalent to a Seat Arona (€21k) and Renault Captur (€24k) and be below the Nissan Cashqai (€35k) category? "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
FARO, PT - Reviewed by LORRAINE - 04 November 2023
" And the experience was exactly the same as the experience with O K. All first class. I go to Faro 4 or 5 times a year and I'm always disappointed if l can't book with Autoeurope for OK. rent a car. "
" It was excellent from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by LUIS MIGUEL - 03 November 2023
" There is room for improvement. "
" When I arrived to the airport I called the company but no one answered. Waited a long time for someone to pick us up. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 27 September 2023
" This insurance issue is rife in your industry. A complete scam. If you don't take out the insurance you get a brand new vehicle. If you do, you get something covered in dents. Being charged £400 for a couple of weeks insurance is ridiculous. "
" Demanded a credit card deposit to allow me to take the car using the insurance I had taken out with autoeurope, but their machine would not accept my card ( same with the guy next to me at the counter) so was forced to buy their insurance, more than double the cost of the car. Complete ripoff. The car also had a faulty fuel cap release and the wiper fluid was empty. Also I had booked a Tiguan but their something similar was little Renault, not similar at all. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
LISBON, PT - Reviewed by CONRAD - 10 September 2023
" Always been happy with AutoEurope. You should seriously consider whether you want to refer customers to OK Mobility "
" Entirely unreasonable wear and tear policy, Poor pick up and collection experience. In 20 + years of renting vehicles this was the worst experience by a very long way. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 9
PORTO, PT - Reviewed by LUCIA - 03 September 2023
" . "
" Unfortunately our experience with ok mobility was very negative at pick up. 1st surprise was the deposit amount, much more elevate than the amount expressed on booking details. The explanation for that was that "the prices were reviewed since the day you booked" (which was just 10 days earlier). It meant for us having to call back our bank to raise our credit card limits, waisting precious holiday time. Then there were a bit more than 40 euros for the mandatory toll device, not mentioned on booking. And 250 euros deposit for fuel and toll expenses, also not mentioned on booking. Then final surprise: we've booked the category "volkswagen tiguan or similar". The whole reason we've chosen this company, this category is big enough to fit our 3 child seats. We were given an Seat Arona, much smaller and definitely not compatible with 3 car seats. No other option available, we later learned they don't even have Tiguans on their fleet. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 10