Auto Europe
- North America
- Central America
OK MOBILITY SPAIN CUSTOMER REVIEWS
- 6.9
- 6.1
- 7.5
- 7.6
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
OK MOBILITY SPAIN Car Rental Reviews
Average Rating for OK Mobility :
ALICANTE, ES - Reviewed by JULIAN - 19 September 2025
" Please stop using OK Mobility "
" Unacceptably long wait at check in and staff extremely slow, partly due to taking so much time trying to upsell. Also ripped off for 350 euros for a scratch that I think was an existing one (hard to tell as the car had a lot of scratches when we collected it). "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARCELONA, ES - Reviewed by ALAN - 19 September 2025
" The car a nice car but the whole experience was rather negative. "
" We had to queue for the best part of an hour before we got served, when we eventually got to the car there were a few problems. The front drivers side tyre was bald to the point of being illegal, the tyre pressure warning light (rear passenger side) was on and the fuel tank was only 3/4 full (we returned it full, you're welcome) despite the person that served us insisting we return it full! The car was a plug in Hybrid and the the electric charge was also on zero. The woman on the counter kept insisting I take out their own insurance even though I kept explaining I didn't need it. When the time came to block €1300 on my credit card (as per the agreement) they told us that this amount was now €1900 as it had gone up in July, no one told me! "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 2
PALMA DE MALLORCA, ES - Reviewed by DIANE - 19 September 2025
" The car we got eventually was a good car, served us well. "
" Booked a car our flight came in at 18.35 and our car had been cancelled, they said pick was at 10am and they only hold the cars for 4hrs, had to pay a further £360. Was not happy as we gave our flight details "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by CHRISTOPHER - 18 September 2025
" Very good service no problem easy to book "
" Slow on pickup of vehicle was my only problem "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by MR SATPAL - 17 September 2025
" process and prices happy with "
" Car was dirty with sand over the outside, difficult to see any sight damage, i did a video which showed a small dent in the door after it was washed. every thing else was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by SIMON - 16 September 2025
" Steady explained. Only one company should be taking money not two !! And the autoeurope has already said he has paid for the car and was ready to pick up and go. We'd like a refund for the own form autoeurope as no evididence of service and working collaboratively with ok mobility. Came across to many of us as a scam! "
" We booked through autoeurope and paid for full car hire and insurance cover etc. so were astounded and not expecting to have to pay another £350 to actually rent the car our with a separate company and £100 for fuel and not receive a fiat 500 that we requested. Disgusting service and all ok mobility kept saying was 'that's not us' take it up with auto Europe!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALMA DE MALLORCA, ES - Reviewed by JANE - 15 September 2025
" We should have been told this wouldn't still give us full cover "
" Took out premium insurance before holiday then find out at counter I still didn't have full cover and had to pay another €334 atthe counter. Held to ransom. Will d3finately not use you or ok mobility again "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by GARETH - 14 September 2025
" Wanted to extend my hire period by 8 hours on the day of the scheduled return, due to my flight being changed by the airline! Staff were unhelpful and didn't offer any help or an alternative! I would paid whatever the extra cost was, even about market value, but they didn't care! Another thing, I paid extra for full cover insurance via the AutoEurope, but at Ok Mobility, they said I didn't have any! So I had to put down a big deposit or pay €340 for extra insurance! Which I thought I had already paid via AutoEurope angency! Unfortunate experience! I won't use them again! "
" Wanted to extend my hire period by 8 hours on the day of the scheduled return, due to my flight being changed by the airline! Staff were unhelpful and didn't offer any help or an alternative! I would paid whatever the extra cost was, even about market value, but they didn't care! Another thing, I paid extra for full cover insurance via the AutoEurope, but at Ok Mobility, they said I didn't have any! So I had to put down a big deposit or pay €340 for extra insurance! Which I thought I had already paid via AutoEurope angency! Unfortunate experience! I won't use them again! "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 3
MALAGA, ES - Reviewed by CRAIG - 13 September 2025
" Very dissapointed "
" Took out full insurrance which was not accepted when collecting the car - had to pay another 248 euros for full cover otherwise they wanted 1900euros card deposit - very angry! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
PALMA DE MALLORCA, ES - Reviewed by DERYCK - 13 September 2025
" The car was good the return was great. The only problem was the time to check out the vehicle, which ended with another charge of 40 Euros. "
" Waited forever to check the vehicle out, then paid 40 euros for priority check out. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by ROBIN - 12 September 2025
" I would never use OK Mobility again. However I feel very let down by AutoEurope. I chose Auto Europe on the grounds of its good reputation and good prior experience. However when booking through you I ended up with a car provided by a firm I did not know about. And OK Mobility seem to have a reasonable reputation in general even though the Malaga Branch - I subsequently discovered - has a rather poor record. I expect you, as my agent, too exercise proper scrutiny over the ability of your subcontractors to deliver your expected standard of service "
" We had a terrible experience with OK Mobility. We arrived at Malaga Airport and had to queue for 2.5 hours before we got our car. The local staff were extremely slow in processing customers. They has not ensured that the cars peopled ordered online were available - and they struggled to find cars for us. As a result we arrived very late at our destination and in effect lost the first day of our holiday. I was planning to write and complain. I hope you can take this up as an official complaint "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by KEITH - 11 September 2025
" Always excellent service "
" Second time I have used this company and they are very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by BASTIAN - 07 September 2025
" Autoeurope is always good. However, it was the last time I rented with OK Mobility after this disastrous experience. "
" First of all I was charged EUR 540 for the additional insurance to move the CDW down to zero, despite telling the lady that I have separate insurance via the excess refund option that I booked through autoeurope. Then I was charged EUR 90 for the petrol, assuming that I will return the car with an empty tank. Yet again, I didn't ask for it and told the lady that I will return the car with a full tank. After a lot of back and forth, I was finally refunded both amounts. Then OK Mobility charged EUR 2,200 for the deposit despite my contract saying that the excess would be EUR 1,350. I was told that she has to charge me the higher amount which is absolutely ridiculous. Due to the higher amount my credit didn't work and I had to use a different card. The state of the cars was shocking and I had to change cars three times! 2 hours later I was finally ready to leave the car rental. It was the worst experience ever. No apology at all and no gesture of goodwill for the inconvenience caused. The staff is totally irresponsible and just tries to upsell products the customer doesn't want. Never again! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PALMA DE MALLORCA, ES - Reviewed by GRAHAM - 04 September 2025
" Whilst it is not the fault of Auto Europe but OK Mobility I'm afraid that my experience of them has tarnished your reputation since I booked it through you. I would strongly recommend you never use OK Mobility again since they are detrimental to your business. However the waiting to hear the outcome of my complaint from you has been frustrating since I am still waiting to hear from you with zero communication after 23 days. Customer service appears to be a relic of the past. "
" The car broke down, I had to pay for a taxi to get to the airport to pick up another car. I was assured that I would be reimbursed for the taxi but despite 10 emails over a period of 32 days I have still not got the money back. As well as that when I picked up the car originally I was told that I had to pay £500 to cover any damage. I pointed out that I had damage insurance with you but they said it did not cover the car and I had no choice but to pay. I am still waiting to hear from you about my complaint having submitted a claim 23 days ago. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PALMA DE MALLORCA, ES - Reviewed by PIERRE - 30 August 2025
" Auto europe is straightforward and transparent -- all the information needed is present and easily accessible. I haven't needed customer service this time, but in my experience they have always been helpful in the past which is why I keep using them. "
" Experience when picking up the car is not good. Customers can pay 40 euros to skip the queue, leading to long waiting times. Staff was unfriendly and pushing for us taking extra insurance. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by THOMAS - 30 August 2025
" We have still not had the €140 deposit back but the process was seamless. Conrad at your Barcelona location was great, super helpful and charming "
" We have still not had the €140 deposit back but the process was seamless. Conrad at your Barcelona location was great, super helpful and charming "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTIAGO, ES - Reviewed by CONSTANTIN - 30 August 2025
" Voucher that was issued by Auto Europe had the wrong pick up point . So we spend one hour waiting at a pick up point on a lower floor in the carpark . After trying multiple times to ring them we finally managed to speak to someone that explained that the actual pick up point is outside in a complete different location. "
" Ok Mobility we're good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by THOMAS - 29 August 2025
" Very easy to book and process clearly explained. "
" Good car, great service just a shame about the wait at pickup. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DENIS - 29 August 2025
" Ok mobility very poor customer service 0/10 "
" Waited almost two hours in stifling heat to collect 9 seater which was pre paid. Four desks only one lady working under severe pressure must of answered phone 10 times !! "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 3
PALMA DE MALLORCA, ES - Reviewed by RICHARD - 26 August 2025
" Auto Europe need to look at who they partner with. Partnering with OK Mobility tarnishes your name. I have used you multiple times but will not do again as things currently stand "
" As per email I have already sent Ok mobility are effectively scam artists. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by ROSS - 24 August 2025
" . "
" I got charged for a full tank of fuel when that want what I signed up for so significantly out of pocket. The lady on the desk tried pressuring me into buying 468 euros of insurance etc even though I'd paid Auto Europe extra money to be covered. She then tried selling me a different car for more money followed by offering road side assistance for yet again more money. She seemed offended when I declined all of this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 19 August 2025
" Did not get the vehicle advertised "
" I booked a Peugeot 3008 for the boot space due to 4 people and 4 large cases but was given an Opel Mokka with a small boot and not enough space for the luggage. Also there was damage and when I picked it up there was a suspension problem. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by STEPHEN - 19 August 2025
" I spoke with someone in customer service that night and they were great, they made a note on the system and tried to assist. I understand thst the responsibility is with Mobilty OK and not Auto Europe. "
" Car was not available in collection, Was told my credit card wasnt working. I spoke to my bank and it was fine. In return I was told that they had cancelled the vehicle and I had to pay again from another company. I am currently requesting a full refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by ANDRES - 19 August 2025
" quick and easy "
" quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANTHONY - 17 August 2025
" Extremely disappointed "
" We picked up my car from OK Mobility. We've not happy that we waited over an hour to be served at the office. When we were being served we were told that they had no automatic cars, we obviously paid extra for an automatic car . I requested automatic as ive recently undergone open heart surger, qnd automaticwould put less stress on my heqling rib cage. When I told the girl serving us we wanted an automatic as that's what paid for or discount the cost to align for a manual car. Her response was very short and rude, "as we'd booked through a broker then we'd need to speak with the broker, or if we wanted an automatic then we could stand and wait until one was available". Bearing in mind we'd already waited 1 hour to be served and then to be told what we ordered wasn't available and there was no time suggested/given on when it would be. This was totally unacceptable, we had no choice but to accept the manual car on offer. When we arrived at the car, it was clear it hadn't been cleaned inside or out. This was extremely disappointing. We know this is a busy time of the year, but to be treated this way is not what we expect. We rent from Alicante airport once a month, and it's clear that go mobility are as good as the other providers. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by PAUL - 16 August 2025
" it was good apart from the airport queue "
" longest queue at the airport with the least number of representatives working on the stations, all other rental companies cleared their queue whilst we were still waiting, they had people working back office but they didn't come to the front stations to bump up speed - only downside of them "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MURCIA, ES - Reviewed by DEAN - 15 August 2025
" You said OKmobility were off site but they were at the airport "
" Helpful, friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OVIEDO, ES - Reviewed by CHRISTOPHER - 14 August 2025
" Easy booking process and efficient pick up and drop off. "
" Friendly helpful desk staff and a clean, comfortable car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by FRANCIS - 13 August 2025
" I drove the vehicle for a few days, but it was very noise to the point that it was affecting my health and impacted on my holiday. I contacted OK Mobility by phone to report this issue and find a solution. I was advised to go back to the collection point at Alicante airport which I did but unfortunately I was issued with another vehicle of the same make and model (Dacia Sandero) although I requested another make, of course within the same category and size. Unfortunately I was issued with the same make and model again and this vehicle had the same issue!! The staff at the counter explained that they were unable to issue a different make/model because it was a long booking( 14 days) and there was no flexibility. This was really disappointing. I have rented cars of the same category in Spain for many years and I have not had this problem. For example, vehicles such as Opel Corsa, Seat Ibiza, Peugeot etc etc. which are similar and within the same category. "
" I drove the vehicle for a few days, but it was very noise to the point that it was affecting my health and impacted on my holiday. I contacted OK Mobility by phone to report this issue and find a solution. I was advised to go back to the collection point at Alicante airport which I did but unfortunately I was issued with another vehicle of the same make and model (Dacia Sandero) although I requested another make, of course within the same category and size. Unfortunately I was issued with the same make and model again and this vehicle had the same issue!! The staff at the counter explained that they were unable to issue a different make/model because it was a long booking( 14 days) and there was no flexibility. This was really disappointing. I have rented cars of the same category in Spain for many years and I have not had this problem. For example, vehicles such as Opel Corsa, Seat Ibiza, Peugeot etc etc. Which are similar and within the same category. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 1
BARCELONA, ES - Reviewed by CHRISTOPHER - 12 August 2025
" Had no problems with the car. Excellent value (70 euros for two weeks. Didn't take out any insurance and it wasn't a problem/no hard selling. Returned the car perfectly without a scratch and wasn't charged for any thing. From my experience this company can be trusted and I would use it again. Carlos did the check in at Barcelona very efficiently and professionally. Excellent service. "
" Had no problems with the car. Excellent value (70 euros for two weeks. Didn't take out any insurance and it wasn't a problem/no hard selling. Returned the car perfectly without a scratch and wasn't charged for any thing. From my experience this company can be trusted and I would use it again. Carlos did the check in at Barcelona very efficiently and professionally. Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by DANIEL - 12 August 2025
" To collect the car took over 2 hours and was miles away from the airport, we dropped it off a day early because we were worried it would make us late for our flight to drop it off on the morning we departed. We were sold insurance and paid £300, which was nearly as much as the car because they said if we got even a scratch on it it would cost hundred of euros! This was despite already purchasing extra insurance in the UK via Auto Europe. "
" To collect the car took over 2 hours and was miles away from the airport, we dropped it off a day early because we were worried it would make us late for our flight to drop it off on the morning we departed. We were sold insurance and paid £300, which was nearly as much as the car because they said if we got even a scratch on it it would cost hundred of euros! This was despite already purchasing extra insurance in the UK via Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by DAVID - 11 August 2025
" See above, I would welcome any comments you may have. "
" When I collected the car there was no one around in the car park to do the handover, it was in a poorly lit car park so I made sure to take lots of pictures of the damage/scratches to the car which was fairly significant. Shortly after we set off I received a warning that one of the tyres had low pressure so I had to stop to put air in the tyres. Just after this on the same journey another warning came on the dashboard to say the engine coolant was low and needed topping up. It was only when we got on the road in the daylight that we realised the car had not been cleaned outside and was very dirty inside and clearly not ben cleaned since the previous rental. The petrol I also realised was only 3/4 full also, I returned it full as I didn't want any issues. I did try to call OK mobility on the day i picked it up to point these things out but was unable to get through. I didn't continue with this as I wanted to get on with my holiday. When I returned the car it was to a very well lit car park drop off point, the person who checked it in then challenged me with regards marks on the front bumper, thankfully we had taken pictures Prior to setting off so just showed him this and he accepted this. Finally, I was promised an email from OK mobility with my contract within an hour of getting the car and also dropping off, I have yet to receive either of these emails, they are not in any junk folder either. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by DAVID - 11 August 2025
" Generally positive with a couple of items which if I wasn't vigilant could have cost me more. "
" Generally okay. They tried to charge a higher rate for the child seats and additional driver than was noted in the documentation but did amend when I queried it. They have charged 400 Euros for a minor scuff on the bumper, I accept this as it must have happened when parked. However they have listed two items in the drop off document but only listed one on the diagram of the car. Not sure if this is to inflate the cost of the damage as they only pointed out one item on inspection. I am waiting for them to charge the damage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by MATTHEW - 10 August 2025
" Horrible experience. The only nice part was the man who checked the car over but took ages due to poor technology. The car had no aerial so radio didn't work and dents on every panel so had to spend ages videoing and documenting them all. "
" Counter staff spent the whole time trying to upsell through scare tactics. When we booked the Auto Europe website I ticked a box which I thought was to pay for insurance but the counter staff said we didn't have this. The website is clearly worded to miscommunicate what you actually get. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 2
SEVILLA, ES - Reviewed by JEFFERY - 04 August 2025
" The only problem I experienced was locating the car after the paperwork had finished. Directions were not clear enough and I was pushing a heavy luggage trolley and pulling along tired, hot children for too long. But this was a minor irritation. "
" Desk staff were relaxed and friendly and keen to engage with me. The advice given, eg about extending insurance, seemed less aboout generating sales and more about giving me the best options. The probability of some level of damage on return of vehicles was quoted as around 80%, which I found persuasive. Paper work was efficiently processed and I found the time taken to do so reasonable. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by STUART - 04 August 2025
" A complete disaster with a significant insurance payment demanded or no hire car provided by OK mobility "
" We were told we had no insurance by OK mobility. They would not hire the car to me unless I agreed to pay a significant amount for insurance. A stressful experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PALMA DE MALLORCA, ES - Reviewed by MATTHIAS - 04 August 2025
" Deposit required was significantly higher than what was stated on the Auto Europe voucher. Otherwise definitely one of go-to portals for comparing car rental prices. "
" Car had airbag fault which meant that both front airbags were inoperative. Otherwise car was in clean and good condition. Car rental has a number queuing system which requires customers to wait outside the air-conditioned office within the multi-storey car park until it's their turn. Deposit required was very high and significantly higher than what was stated on the voucher. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ALICANTE, ES - Reviewed by KEITH - 02 August 2025
" Would like to use them again "
" Brand new car. No waiting at the desk. No hard sell to buy their insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by JOHN - 31 July 2025
" very good booking and paper work compleating paperwork "
" very poor ref to collecting vehicle waited over one hour to collect "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by SIMON - 30 July 2025
" Would not recommend; inefficient processes, long waits in the terminal and the reserved car, or an equivalent, were not available. Time consuming and stressful. Life's too short; never again. "
" Counter staff in airport were extremely slow and we were waiting or being served for about an hour in total. He made about 5 phone calls, text messages, to try to find the car I had reserved (Mercedes Citan). The best he could offer was a far smaller vehicle (Peugeot 2008) which was in a lower class and wouldn't take all our luggage. Eventually, he found a medium SUV that still needed to be prepared, so we would have to wait 20 minutes for it to be ready. Then when we sent to collect, I saw a Peugeot Rifter van that they agreed I could swap to. The staff in the pickup centre were far more organized and professional than the counter staff. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
BARCELONA, ES - Reviewed by KEITH - 30 July 2025
" As above "
" Excellent car,price & service. Only negative is no spare wheel or puncture kit, instead they try to upsell an additional breakdown feature in case you puncture at around £50. We declined & kept our fingers crossed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by SEAN - 30 July 2025
" auto europe should remove OKMobility from their website "
" OKMobility lied about damage to the car upon return. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by GARETH - 29 July 2025
" Awful "
" Rubbish!!! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ALICANTE, ES - Reviewed by MARK - 29 July 2025
" OK Mobility are FRAUDSTERS of the LOWEST order They take bookings at alledged closing time 11 pm and charge 40E extra to pickup vehicles. Their stated hours are until 2AM They confirm vehicles are free from damage when returned and then claim vehicle is damaged after you have returned home. Fortunately I have 2 witnesses and a video to prove to my credit card company that they are SCAMMING SCUM "
" OK Mobility are FRAUDSTERS of the LOWEST order They take bookings at alledged closing time 11 pm and charge 40E extra to pickup vehicles. Their stated hours are until 2AM They confirm vehicles are free from damage when returned and then claim vehicle is damaged after you have returned home. Fortunately I have 2 witnesses and a video to prove to my credit card company that they are SCAMMING SCUM "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by JOHN KEVIN - 28 July 2025
" Arrived late but the young lady was lovely and we got an upgrade which was unexpected "
" Great, no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by SANDRA - 25 July 2025
" very good and easy "
" quite a wait to pick up but less than an hour "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by STEPHEN - 25 July 2025
" Good Service "
" Good Service "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by GRAHAM - 20 July 2025
" Nothing to add to above It could not have gone better Everyone was so helpful "
" Superb efficient service throughout Staff happy to help "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by ALAN - 20 July 2025
" Good price. Great cancellation and amend policy "
" Very good price. There was some damage not registered at pick up, likewise the amount of fuel was not documented correctly. Having taken photos there was no additional charge and the discrepancy was handled swiftly. Car was very good spec, clean, and modern "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by ANTHONY - 19 July 2025
" Great experience, very competitive pricing and very easy to book. "
" Great overall experience, although pick up could have been better, it took nearly an hour, counter staff were very friendly and helpful, with no hard sell of extras. I did have to email them during the hire and the response was fast and answered my query. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ANDREW - 15 July 2025
" Never using a 3rd party again. "
" They were not open and couldn't help. Phoned them with late arrival they told me false information. Appalling service. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by HARRIET - 14 July 2025
" Customer service are uniterested in the miss selling of car insurance and breakdown cover by the rental company and total rip off and taking advantage of tired families at the airport. AVOID "
" Hard sell of breakdown cover on one car and missold full insurance package on second car 70 euro weeks hire became 336, Rude staff at Alicante. AVOID "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by MICHAEL - 14 July 2025
" Very happy and would use again as long as the prices stay as compy "
" Great experience, brand new Clio with a few miles on the clock. Quick check in and drop off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by JAKE - 14 July 2025
" We had a terrible experience picking up the car. The instrcutions from Auto Europe were totally wrong. They told us to wait for a shuttle that never arrived. After calling OK mobility office, they said to continue waiting. We waiting 2 hours in boiling heat, and missed our dinner plans as a result. A real shame on the first day of the holiday. I will never use AutoEurope again. "
" Once we found Ok mobility, the service was quick and painless. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 7
SANTIAGO, ES - Reviewed by RONALD - 13 July 2025
" Nuff said "
" I normally hire with Auto Europe but may not again. The information provided about pickup is wrong. There is no OKMobility desk at Santiago Airport and no telephone number or pickup instructions provided. I found their number on Google but they didn't pickup.I called Aoto Europe and was given another number to call. Again mo answer. It didn't help that I was speaking to a help desk in the US. A shambles ! "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALMA DE MALLORCA, ES - Reviewed by MARK - 12 July 2025
" No issue with my experience with Auto Europe and the vehicle return with OK Mobility was really slick once I worked out where to return the vehicle. "
" Had to wait over an hour for the vehicle, perhaps nearer 1.5 hours. The waiting system wasn't clear and even when I was told I needed to take a ticket and wait for my number to be called, I came in to office area when it was time, only to find the desk I was told to go to was busy and had to wait again. I was then "told" about the vehicles defects, rather than shown. I queried what would happen if I disagreed when I got to the vehicle. I was told to take photos. I was left all holiday feeling anxious about the prospect of a dispute on return, if the company tried to say I had caused damage to the vehicle that was present when I took it. The onus on me was to take detailed photos/ video where in the past with other companies a representative has inspected the vehicle with me and we've agreed and noted defects together. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by STEPHEN - 11 July 2025
" X "
" They didn't have the vehicle I reserved, I had to take a smaller vehicle as I was unwilling to wait a 'few hours' for the car I reserved. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
BARCELONA, ES - Reviewed by ANDREW - 09 July 2025
" Lady who did the Handoff was very professional and helpful "
" Overall pretty great, but finding which level in the airport parking lot was not obvious. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by JAN - 08 July 2025
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by CHRISTOPHER - 04 July 2025
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MENORCA, ES - Reviewed by STEVEN - 03 July 2025
" All good, car higher is off the airport but saying that the bus was very nice for transport. "
" Great car choice all in very good condition, although there crash waiver deposit is very high, so although no issues I always had the dress over my head "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by DAVID - 24 June 2025
" No problems "
" Car clean inside - loads of marks on exterior, No one hands the vehicle so always take photos. No attempt to make anu money from rental desk or drop off so overall very satisfied and have booked again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PALMA DE MALLORCA, ES - Reviewed by JONATHAN - 22 June 2025
" All fine "
" Great customer experience "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JAMES - 20 June 2025
" Not happy "
" The car wheel rim was damaged at pick up resulting in a slow puncture. The tyre ended up deflating and I was charged for a replacement tyre. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MURCIA, ES - Reviewed by PIOTR - 20 June 2025
" No stress. Very nice "
" Wszystko sprawnie i szybko. Bez problemów. Polecam "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by CHRISTOPHER - 16 June 2025
" Auto Europe are very good, especially when travelling to the U.S.A. because they provide all the necessary insurances required for you to be safely covered. "
" On arrival at Mahon Airport, Menorca you have to get a shuttle bus to the O.K. Mobility offices. There are no signs for the Shuttle Bus and you have to ask other Companies to assist. Once we were taken to the Offices, there were four families waiting for cars and only one member of staff. Apart from that, everything else went well. Our car only had 500 miles on the clock. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ALAN - 15 June 2025
" AutoEurope were fine. Ok mobility not good "
" Huge slow long queue to pickup car, hard sell from counter staff for extras, car not great "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 3
IBIZA, ES - Reviewed by SIMON - 08 June 2025
" Paid for full vehicle insurance then had to pay again at collection desk at airport. Told that payment was with Auto Europe and not them! "
" Washer fluid resvoir empty, rear left tyre nearly flat luckily vehicle had a air compressor in the boot so could pump tyre back up at the side of a busy duel carriageway. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by EVANGELIA - 06 June 2025
" Did not guarantee the car type or child seat. "
" The car type was not the type that I requested and paid for; I booked for an intermediate SUV (Peuguot 5008) and I got a standard four seater car (Vauxhall Opal). There was no child car seat available when I booked and paid for this in advance and they couldn't find one for me. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
IBIZA, ES - Reviewed by STEPHEN - 03 June 2025
" None "
" Excellent service at a great price. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MADRID, ES - Reviewed by MICHAEL - 01 June 2025
" Competitive prices, usually offering 0 deductable, excellent customer service. "
" Our flight was delayed for 4 hours. I came to pick up the car 4 hrs and 15 min after the scheduled time. I waited 15 min then I was told that the computer holds the reservation for 4 hours and the car is no longer available. He blamed the computer. I was offered a bigger car and was charged €180 (!!!) extra which more than doubled our rental cost. Very poor customer service practice. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ROBERT - 01 June 2025
" A pleasure to rent of ok mobility "
" Reviews of ok mobility were mixed. My experience was very good. Helpful staff members . Great costs for the car I rented. Easy pick up and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by ROY - 30 May 2025
" I always find the Auto Europe provides competitive pricing and good service. Also with the guarantee that the rental can be cancelled 48 hours before your trip. "
" Very disappointed with the hard sell for their additional insurance cover, which was twice the cost of the actual car hire. They should accept that you have arranged suitable cover and not press hard for their insurance. Also the car had damage, which was not highlighted by the staff or in the booking confirmation documentation. When I raised the matter with agent that completed the booking, he just said take photos - which I did but was not at ease for the rest of the holiday, concerned that I would be penalised for the damage. As it happens when returning the vehicle the agent was very good and efficient and already was aware of the damage. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MALAGA, ES - Reviewed by VIKTOR - 27 May 2025
" Smooth experience. "
" Great car, perfect service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by MARIANO - 26 May 2025
" Although there were plenty of indications in the small print of potential extra costs in Auto Europe contract, there was nothing to indicate that the payment made for the rental of a car through them was for the car only and that there would be compulsory extra fees for insurances. I felt scammed at the OK Mobility counter when I had to pay over twice the Auto Europe fee to be able to continue on my journey. "
" The car provided was not the same type or make I requested. The car offered was electric, my stay was in the mountains of Spain where there is very little if any electric chargers. I was told the fee paid to Auto Europe was for car only. I had to pay over twice the amount extra for compulsory insurance. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MENORCA, ES - Reviewed by BRYAN - 25 May 2025
" No "
" No "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by CHRISTOPHER - 23 May 2025
" Overall a very good experience. Excellent car provided in very clean condition. Would certainly use again. "
" A quick pickup although inevitably some minutes of "hard sell" regarding extra insurance, upgrades etc etc despite having taken out extra insurance cover when booking car via Auto Europe. Returning car however was a very speedy and friendly process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ALAN - 23 May 2025
" As above. Everything was bad about this experience. I did not take the car and I wish a full refund which I was promised by the the assistant for OK Mobility. I have used Auto Europe before and have had excellent experiences but not this time. If I use again I will ensure that I do not use OK Mobility. I look forward to your response and the refund that I am due. "
" Awful! shocking! I did not take the car and I will be looking for a full refund. The shuttle bus from the airport rook 50 minutes to collect us from the airport. The car was in very poor condition and the assistant would not report additional damage that I identified at collection point. She was very rude and unhelpful. When I said I wanted the additional identified damage reported on the collection form she said she could not do that. She also tried to upsell additional insurance for an extra €300 which I did not want as I had paid for insurance at time of booking. I said I wanted to cancel the booking and she agreed, but as yet I have had no refund. I will be progressing this further should I not receive a full refund as I did not take the car offered. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by CLIVE - 17 May 2025
" On return of the vehicle the OKmobility agent appeared to be on some kind of bonus to find faults with the vehicle. The agent claimed there were some scratches. However, these were so insignificant they were not discernible on any photograph.. After returning home I received a email from OKmobility which appears to be claiming €1,200. I have tried three times to call OKmobiliy without success., I have also emailed them but have had no response. I am totally disgusted with the whole package provided by OKmobility "
" OK Mobility counter staff are clearly on some kind of bonus to sell additional insurance. When this was declined they were very unhelpful. They informed me I had been allocated a Jeep Renagade. I asked what other vehicles they had and was told this was the only vehicle available . On collection it was clear that the vehicle had not been cleaned either inside or out. I was not informed that the vehicle was a plug in hybrid which required recharging every 50km. This required me to have to pay to have a charging point installed at my property as without a charged battery the vehicle was very uneconomical on fuel. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 2
MALAGA, ES - Reviewed by JASPER BRIAN - 17 May 2025
" Website easy to use, and extra insurance cover always much cheaper than that from companies. "
" Only two staff on duty, so long wait. Agent tried to encourage me to take out their insurance. Car indicating low tyre pressure, but could not get through on the phone to check correct pressures. Had to look them up on line. Otherwise absolutely fine. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by SUSAN - 10 May 2025
" Staff good, vehicle good. Very happy with the experience. "
" Staff good, vehicle good, very happy with the experience "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by PAUL - 06 May 2025
" Good car in good condition easy pickup and drop off "
" Quick and easy the shuttle bus was waiting to take us the short distance to collect the car no queues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by MURALIDHAR - 04 May 2025
" I can only recommend Auto Europe if they ensure that OK mobility never does the same to anyone else and ensures that I'm not not unfairly charged €700 "
" I picked up the car in a dark spot late in the evening. I couldn't have taken pictures of any pre-existing damages. OK mobility made no effort to show me the condition of the car or show pictures. They just handed me the keys. Upon return, a grumpy man accused me of a minute dent in the door and damage to two tyres!!!! I am a careful driver. I know that I didn't have any reason to cause any damage what so ever. I said so and the guy seemed to accept my verbal explanation and took the keys and allowed me to leave. Later, I received a email explaining that they want me to pay €700 for something I wasn't responsible for. They have not sent me before and after pictures to prove the accusation. It's left such a bad taste in my mouth. Highly unprofessional people. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by DANIEL - 29 April 2025
" X "
" The rental was good but they charged us €400 for a scrape on the underside of the bumper which we had no way of checking. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by DAVID - 24 April 2025
" Could have been clearer directions on where to pick up car - go to desk first and then car park - two different parts of airport "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by RICHARD - 18 April 2025
" Excellent service throughout although they were unable to help us with finding out if we needed an international driving permit for Ok Mobility. "
" Excellent service throughout, although they were unaware that we'd already paid when we arrived. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTANDER, ES - Reviewed by MONTSERRAT - 18 April 2025
" It was just lovely. Staff very friendly and helpful "
" Staff very helpful and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by GEOFFREY - 09 April 2025
" satisfaction all round "
" satisfaction all round "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ANDREW - 06 April 2025
" Ok mobility gave us the wrong car As a result our holiday experience was spoilt "
" Was given a suv(not an attorney as requested) Too big for our holiday requirements Also no one offered to explain car controls Wasted time from our holiday trying to find them Booklet in Spanish Dashboard controls in german "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
PALMA DE MALLORCA, ES - Reviewed by ANDREW - 02 April 2025
" All stated above. I'll await for your response before sharing this with my business network and social network. "
" Firstly the assistant at collection was very pushy in trying to sell us the extra insurance. We were not taken to the car and when we eventually found it there was a lot of damage all around the vehicle which was then down to us to photograph as proof that it was previously there. Upon returning the vehicle the lady pointed out damage, a big dent at the top of the door rim that she said was not on her records. Luckily we had seen this and taken a photo but it could have easily been missed. So overall very poor service and we were left with the feeling of trying to be scammed for damage that was already there. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by WAYNE - 19 March 2025
" /great value, a super car, and very efficient drop off service "
" All aspects of the hire were great apart from a bit too much pressurized selling of insurance products at collection "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by ANTHONY - 14 March 2025
" Insurance complicated, bought online and at desk. Staff at desk abrupt and inefficient. Directions to car poor and signage in car park not adequate. Return directions poor. Car was fine everything else terrible "
" Insurance complicated, bought online and at desk. Staff at desk abrupt and inefficient. Directions to car poor and signage in car park not adequate. Return directions poor. Car was fine everything else terrible "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by CARON - 11 March 2025
" See above. "
" Quick efficient service on collection as well as drop off. Car was very good to drive and suited our needs very well. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by GARY - 04 March 2025
" I trust Auto Europe will respond to me directly, the absence of a satisfactory response will impact my future choices for hiring cars through Auto Europe. "
" Car collected Alicante airport on 25.02.2025 at around 12 noon as per contract. Ok Mobility Staff member was too pushy attempting to sell additional insurance, despite my explanation I had purchased cover through Auto Europe, the female staff member informed me I had insufficient cover, and for peace of mind, I should pay their insurance for an additional €300.00. I politely declined and this had a direct affect on how the staff member dealt with me, becoming increasingly brash and unhelpful. Approached hire car, white DS Crossover index Z937 LXH and was astonished as to how much body damage the car had including multiple paint damage, scuffed wheels and a badly damaged rear offside tyre. I complained to male staff member who looked at the damaged tyre and told me it was fine and perfectly safe which clearly it was not. I requested a replacement car and was informed the was no replacement car available. Outcome, car driven to La driven at iow speeds not exceeding 60KPH through fears that damaged tyre was totally unsafe. Very dissatisfied! Car returned safely to Alicante airport on 01.03.25 with no further incident other than the considerable stress caused by driving a car that in my opinion should not be offered for hire purposes.. I am extremely disappointed with the service received. I have booked a car through Auto Europe for 3rd May to 10th May collecting from Kerry airport reservation number PTC125991, I sincerely hope my experience will be much improved. I have kept a copy of the recording I made of the hire car collected at Alicante airport should this wish to be viewed. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by PAUL - 04 March 2025
" The paperwork was fine. Directions to the bus stop were a little vague but otherwise very good. "
" There was a high pressure environment at the counter and lots of people unhappy about charges. I passsd them my forms and they said I had to pay 165 euros plus 100 euro deposit for fuel. I paid this thinking this was as per the paperwork but I've since realised I didn't get the 165 euros returned. Seems like a scam as I'd already paid. Credit card company are not helping! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ANDREJS - 28 February 2025
" n/a "
" I'm disappointed with my recent rental experience for the following reasons: - Wait time was excessive (over an hour in queue) - Vehicle was not provided with a full tank as requested (full-to-full policy) - Car was in poor condition - experienced an "engine fault" warning light while driving that required restarting the vehicle. While the issue temporarily resolved after restarting, this created significant anxiety during my trip as I was concerned about potential breakdowns. This level of service falls below the standards I expect from your company. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 3
TENERIFE, ES - Reviewed by ALAN - 24 February 2025
" I have no problem with Auto Europe, just the policy of OK mobility.i "
" Although the counter staff were very efficient, the issue was more about company policy than the staff applying it. They were telling customers upon arrival that there was hardly any insurance cover on the vehicle and that excess cover only (which I had ) had) was insufficient. Your voucher states what cover is offered quite clearly , injuries liability, collision damage, theft etc subject to excess of approx E1,350. I regarded your voucher as being the true reflection of cover and did not take out any further cover which ran from E150 to E350 depending on the level of cover was taken out through them. I think you need to investigate this issue with them as I think they are making your clients take out more cover than is strictly necessary. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by NICKY - 14 February 2025
" A+++ "
" Great experience, no issues all went swimmingly! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MADRID, ES - Reviewed by ALEXANDRA - 12 February 2025
" Everything was good "
" I have used OK a few times when travelling to seville, they have always been brilliant. One thing which I didn't like this time was that I got charged for road side assistance which I believe has always been included in the rental price. This has made me wary of using OK again "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by STEVE - 08 February 2025
" It wasn't made clear that you didn't have an office at Tenerife Sth airport. It wasn't made clear that we had to take a transfer to the hire company. Very poor in my opinion. "
" I wanted to hire a car direct from the airport so wasn't happy when I found out I had to take a transfer to get to the car depot. I also wasn't happy about the hard selling of the insurance policy for the vehicle which cost more than the rental. I had an external policy which covers me for a rental car but they came up with reasons for why I had to take out there policy. Wasn't a great start to our holiday. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by CHRISTOPHER - 06 February 2025
" Lost faith in car rental in Tenerife "
" We were ripped off with demand for extra insurance which we believed we had paid yourselves. We wouldn't have rented if we'd known. It seems you were only the middle man taking the profit. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MALAGA, ES - Reviewed by JULIE - 04 February 2025
" Love Auto Europe when looking for car hire anywhere in the world. Very easy to use and have excellent deals, not always available elsewhere. "
" Excellent experience overall, particularly considering the very reasonable price. Was expecting a long queue on collection but there was none. Collecting keys was easy, although we were given the wrong bay for the car. Eventually found it by clicking the key and looking for the lights! Drop off was a little slow as only one person attending to everyone and they do a thorough check so it did take a while. Not enough to put me off using them again though... "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MICHAEL - 28 January 2025
" See 3. "
" Very helpful staff, quick to do all the documentation, etc. The shuttle to and from the airport took longer than anticipated - not really a problem but not a great part of the experience (lots of traffic too). The car was fine (we got an upgrade due to availability). It had quite a few exterior scratches, etc but that doesn't really matter on a holiday rental. We took photos before we left, so there were no issues when we returned the vehicle, it was all dealt with efficiently. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by KEITH - 25 January 2025
" not good experience "
" I wanted to pick the car up from the airport that is what i paid for but this was not the case very disapointed i want half my money back "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
SEVILLA, ES - Reviewed by JORGE ANTONIO - 18 January 2025
" As mentioned before, I feel tricked by both companies. "
" When I pick up the car, staff comment me that including I had a car insurance "premium option", that insurance would not cover me and suggest me a few thing not would be included. They said that I could get a money back from the previous insurance and be fully cover with their insurance. I followed their suggestion as when you rent a car you want to feel safe. I ended up with two insurance as none of them afterwards to give me money back. I feel tricked and unsure about using both services again. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by PHILIP - 15 January 2025
" Horrific. No customer service whatsoever from Auto Europe and OK Mobility couldn't wait to rip me off. "
" I feel like I was completely ripped off. I was late due to snow, I informed yourselves of the circumstances yet nothing was done and I was extorted to the tune of €190 on arrival. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by CHRISTOPHER - 05 January 2025
" Never again I wish to report this company to the relevant authorities "
" Truly awful they gave me a car that had warnings lights on! and told me it was OK to drive. The car was not fit for the road. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by DAVID - 05 January 2025
" As above "
" Tried to pressure me into insurance and fuel policy that I did not want "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by MALCOLM - 03 January 2025
" Auto Europe seem fine, other than booking and this feedback I had no contact. "
" Despite arranging full insurance with Auto Europe, the OK Mobility staff were very pushy on their own insurance at an additional cost of 300 euros. No drop off instructions were given, so I tried to return to the collection point. Everything was closed, but I eventually found a sign saying "return to the airport arrivals carpark". No further info supplied. After searching online, found instructions on where to take it - these were out of date and pointed to an incorrect location (car park 1, when it should be Car Park 5). Eventually I found a key drop box with a sign saying "we will contact you by mail as soon as possible after inspecting your vehicle". 4 days later and I have heard nothing. The vehicle was left in perfect condition, but I recorded a video of all interior and exterior in case they try to make a claim of any damage. I have little confidence in them as a company. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by STEPHEN - 26 December 2024
" The whole experience was fine. From getting the car through to returning the car. "
" Easy to locate the customer service desk. Easy to get the car required. Returning the car was a fairly quick & smooth process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JOHN - 24 December 2024
" My search was for airport pick up and drop off, obviously not what i got. The email attachment to my confirmation wouldnt open. Ultimately helped by ab an airport rental desk that i needed to call you. The colleague on phone seemed aware of the email attachment issue and sent it another way. Ultimately cost me almost 2 hours messing about. "
" Brilliant service, just not what i wanted "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by STEVEN - 13 December 2024
" Will consider again. "
" Nice car. Friendly staff but slow pick up and drop off. Will consider again. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOEL - 12 December 2024
" Ok Mobility have tried to take advantage and steal my money, I have taken legal action against them. "
" They provided a car with a faulty clutch which in turn meant the car was not in fit condition for the entirety of the trip and also caused a passenger to sprain their ankle. They then proceeded to charge me for the damages. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by ALAN - 06 December 2024
" Terrible experience!! Had to wait ages to be booked in. This was in direct sun as there was no awning or any protection from the sun. Was then told I did not have insurance and they wanted me to pay another €263. That's when I phoned you to clarify my position regarding insurance. The car I received was very tatty, with scratches everywhere. When I returned the vehicle I was asked to produce photos of damage that was already marked down before I received the vehicle. I would never use this company again and I wish you would remove them to save other people the grief I endured. "
" Terrible experience!! Had to wait ages to be booked in. This was in direct sun as there was no awning or any protection from the sun. Was then told I did not have insurance and they wanted me to pay another €263. That's when I phoned you to clarify my position regarding insurance. The car I received was very tatty, with scratches everywhere. When I returned the vehicle I was asked to produce photos of damage that was already marked down before I received the vehicle. I would never use this company again and I wish you would remove them to save other people the grief I endured. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ALICANTE, ES - Reviewed by PETER - 05 December 2024
" I just hope they refund me for the fuel. "
" The pick up and drop off went smoothly and the car itself was excellent.I have not got the refund yet for the 300km worth of fuel left in the tank.This was promised in my PDF documents provided by OK Mobility at the time of pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DECLAN - 03 December 2024
" I liked the AutoEurope website and ease of booking. Particularly happy with the full cover insurance. "
" Waited almost an hour for transfer bus at airport. At the office, a queue of about 12 people waiting to be seen by TWO members of staff for check in. The external of the car was covered in scratches and front seat stained. On our final day, we woke up to find that our car was gone. When we rang OK Mobility they were not helpful at all. Their advice was to search the internet for what to do. After help from another apartment owner in the complex, we tracked the car down to a municipal compound. Up to that point we were panicking as we thought it had been stolen. OK Mobility did nothing to help us. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 3
BARCELONA, ES - Reviewed by NIGEL - 20 November 2024
" As indicated by the scores- a very positive experience. The only slight irritation being that someone had previously smoked in the car so I had to use an air freshener - but after my 2 hour drive to my destination. This should have been noticed prior to my hire "
" As indicated by the scores- a very positive experience. The only slight irritation being that someone had previously smoked in the car so I had to use an air freshener - but after my 2 hour drive to my destination. This should have been noticed prior to my hire "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARCELONA, ES - Reviewed by TIMOTHY - 18 November 2024
" I've asked for my money back a few times now and not had it, we couldn't collect the car and requested a reteñid which we were told would be done and it hasn't!! I'll change my review, IF, I get my full refund as promised by you!! "
" I've asked for my money back a few times now and not had it, we couldn't collect the car and requested a reteñid which we were told would be done and it hasn't!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALMA DE MALLORCA, ES - Reviewed by MILAN - 12 November 2024
" Booking was easy! "
" Great car but unexpected charges once I returned it, company claiming there was damage but unable to provide evidence. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALMA DE MALLORCA, ES - Reviewed by MARGARET - 10 November 2024
" Good with autoeurope ank Ok mobility. Way better than Record go chancers. "
" Way better than Record who charged us for damage that was photographed at pick up. Record ignored evidence and challenge. Thankfully our credit company successfully sorted it. OK a much better experience and reviewed the car with you upon return. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by PAUL - 09 November 2024
" Good will book again if the price is right "
" Great service and a good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by SIMON - 08 November 2024
" A very good experience, after reading negative reviews of other companies we were hesitant of the service we would receive in Spain however we experienced a first rate professional service without issues and are completely satisfied with OK Mobility's Seville airport office. "
" Excellent customer service from booking, collection to return, choice of manual/automatic, car ready, clean and fully fuelled on collection, full explanation of charges and procedures etc, very professional and even provided a free shuttle to and from Seville Airport. Sandra on the service desk was polite, professional and knowledgeable and explained everything thoroughly, she went out of her way to ensure everything was ok and we were satisfied especially given the language barrier. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by DAVID - 05 November 2024
" everything went perfectly though i dont know why I paid extra for the extra cover that didnt really mean much "
" Car scratched a little but no issues on return so no problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by RICHARD - 04 November 2024
" See above. "
" The guy at check in at the depot near Ibiza airport was a cocky git. He didn't note any scuffs on the agreement sheet which, with hindsight, we should have insisted he did. He didn't show us to the car, just left us to walk out to the car park with the keys. We had to press the button on the remote to find which one was ours. The Seat Arona had only covered 10k km and was a really nice car. It had a notable scuff on the bumper but we returned it quite dirty so it wasn't noticed, thankfully. Overall a very good experience and 5 days rental for £19 was a bargain. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by BEN - 03 November 2024
" Great Car.... Completely rubbish admin and customer service "
" Lady in check in was very pushy about us having to pay extra insurance, when we had already paid for it through initial booking. It took the best part of 10 minutes before she accepted this... Drop off address was completely incorrect on paperwork. Saying we should by leaving car in an industrial estate a mile away from airport. This needs to be changed NOW, as we nearly missed our flight home because of this :-( "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ROBERT - 01 November 2024
" You should not put business with OK Mobility. That is your mistake. "
" OK Mobility have charged my credit car for damage which either does not exist or was certainly not done while in my care. In my opinion they are scammers. Never ever go near them. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ALICANTE, ES - Reviewed by JOHN - 31 October 2024
" As above "
" Everything perfect except check in which took 100 minutes!!!!!!!!!! "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by ANDREW - 30 October 2024
" We probably won't book through you again, based on the spec of vehicle we booked not being available. In future, I would most likely go direct to avoid confusion of what vehicles they have available, to avoid the headache and stress this caused us, not to mention the additional costs we received by having to pay for twice the fuel, twice the parking fees etc. "
" We booked for a 7 seat vehicle as there was 6 of us going on holiday. Upon arrival, we were told that they have no 7 seat vehicles available, and were told we would either need to cancel or take two vehicles instead. OK Mobility staff were incredibly stressed, and therefore quite aggressive and frustrated with the whole situation which only added to our own stress, at the beginning of our holiday. After much back and forth, we managed to speak to a manager who finally gave in and gave us the second vehicle for free, which we were grateful for. However, this doesn't account for double the amount of parking, double the amount of fuel, and a friend having to suddenly drive (having not had the chance to research road laws etc.). The 'paid for' vehicle was quite old, and struggled to get up any kind of hill. However, it was clean and it did do the job required. The second 'free' vehicle was much nicer. However, again both vehicles weren't the same spec as we had booked, as we booked the 7 seater to be an automatic, however both vehicles were manual. I asked if this could be changed, however they said something along the lines of "what else do you want, we've given you a second vehicle". So we weren't best pleased. However, our biggest concern over the whole thing was that we had no knowledge of if the additional vehicle and second driver were even insured, as the staff member was not able to explain this or understand English well enough to discuss the issue, and was quite clearly rushed to get us out of the door. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PALMA DE MALLORCA, ES - Reviewed by KEVIN - 27 October 2024
" Very slow process at OK Mobility to collect car need more staff at busy periods. "
" Requested Renault Captur but was told don't have them . Had asked for a manual on booking none available so had to wait approx 1hour and half .Very poor signage at airport for drop off. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by MARIA - 26 October 2024
" Great service with the girl on the desk inside the airport please see above comment "
" The girl who served us in the airport was amazing, did not have the car we had booked upgraded us to a too larger car so we went back and she sorted to a vehicle that was more comfortable with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by STEPHEN - 25 October 2024
" Very smooth and straightforward "
" Very professional service "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by FIONA - 25 October 2024
" As above "
" There was a 2 hour wait in the queue for pick up which meant it was dark when I left. Despite having already paid for the additional excess insurance cover they tried to sell it to me again! they still tried to sell extras, etc. The car was clean and in good shape "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by ELIZABETH - 24 October 2024
" All went perfectly "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by BETTINA - 23 October 2024
" Ok mobility has good cars but does not give clear report at pick up detailing damages. "
" I had a problem at drop off. I was u to old I would be charged for one damage to the car, but when I received the invoice I was charged for 2 damages. I think they charge customers for the same scratches again and again. Unfortunately I did not have clear pictures of the exciisting damages. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ANDREW - 23 October 2024
" Easy to use website, crystal clear instructions and a great price "
" The experience at the reception desk was difficult, OK Mobility were insisting on having their insurance to hire the car, even though I had a copy of the full insurance policy through Auto-Europe. If I hadn't stood my ground on the situation I would have had to pay an additional 280 euro's. The car had damage which I reported on the day of collection and this was logged, the door didn't close correctly and OK Mobility did offer to swap this out, but I would have had to return to the airport which I didn't. The staff were very polite from reception, office when I logged damage call and on my return. The car was of a high spec and the return process easy "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 6
IBIZA, ES - Reviewed by NICOLA - 22 October 2024
" Super easy to drop off with no hassle! Lovely guy to take us to airport in shuttle. "
" It was very difficult to find on arrival. No signage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by NICK - 22 October 2024
" Easy pick up. Would have been nice to opt for fast track when booking. "
" Only issue would be trying to get you to upgrade and take their insurance when you are already covered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by GARY - 22 October 2024
" Recommending autoeurope is not an issue recommending Okmobility would be based on experience of counter staff "
" On ick up we had to wait in excess of 20mins. On pick up the lady was not that helpful, she did not advise us that she had assigned us an automatic(not acceptable) and as we had our own travel insurancevand wouldnt paybthere E60 charge shecrefused to give us the call up number for vechocle breakdown, irrespective of who was paying. On pick up of car in car park the agent quickly agreed that we should have been told about the car being automatic and provided a replacement car. The new contract paperwork was not available at pick up. After 12 hours we had still not received our contract and we had to make 2 requests over 24hrs to get our new contract paperwork sent. On return the staff were perfect, no problems and contract signed off. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PALMA DE MALLORCA, ES - Reviewed by JACQUELINE - 20 October 2024
" Overall good value for money but spoiled somewhat by the pick up service. "
" Very slow to pick up. Almost an hour to be seen at the desk. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by JAMES - 18 October 2024
" Overall...unhappy experience "
" The desk on arrival had a very long wait. He tried to sell insurance but when we said we had our own he quickly said there's a 40.00 late pick up charge which we had no choice but to pay...this wasn't mentioned anywhere at booking. He said the tank was full and to return it full. 10k down the road at 2am we discovered the tank was empty ..luckily we were close to our destination. We tried to call them all weekend and emailed 3 times but no email could be delivered as it just said 'queued' "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by BORIS - 18 October 2024
" As always, easy to use and prompt service "
" Collection was lengthy and inefficient with staff pushing for more money for upgrades (quick scan of the parking lot revealed that they had NO lower categories of cars). My allocated car was too big, NOT cleaned, hybrid (not explained how to start the car) because the counter staff's only concern was to sell me extra insurance... Additionally, they seem to be deliberately wasting their time in order to get customers to pay extra 40 euro for a 'speedy check-in' Day-time robbery! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
IBIZA, ES - Reviewed by GAVIN - 18 October 2024
" Criminal "
" rude , very unhelpful and stressful Shocking start to my holiday "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
PALMA DE MALLORCA, ES - Reviewed by GRAHAM - 17 October 2024
" Good selection of car hire companies supplied by Auto Europe; would use again. "
" Counter staff were having to deal with a busy Saturday afternoon at Palma de Majorca airport so perhaps understandable that service was not as fast as it might have been "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by VANESSA - 16 October 2024
" I have raised a dispute with Amex and auto Europe and await your comments "
" The car was returned and the agent checked it and all was fine. There were no incidents with the car but they have charged €469 to the credit card I left as a guarantee. I have received no email or explanation for these unlawful charges "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by PETER - 14 October 2024
" More staff needed on pick up desks- no excuses for nearly 3h wait as they must have known how many pick ups there would be that afternoon. "
" Unacceptable wait of nearly 3hours to pick up car "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by CLIVE - 13 October 2024
" I did not know OK was the company I was hiring a car from. I was charged an extra £124 for insurance which I thought I had already paid Europe for. "
" Terrible extra charges for insurance that I had already paid europe for. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by DAVID - 11 October 2024
" Never an issue 5th time used them "
" Excellent throughout apart from transfers which are a free for all - the drivers made no attempt to manage passengers or baggage "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by STEPHEN - 11 October 2024
" Strongly recommend using OK Mobility in Menorca. "
" Great staff, efficient systems, very quick shuttle back to airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by JACK - 10 October 2024
" Auto Europe was mostly great, except I was not entirely aware you were a third party when booking and that I was not actually hiring a car through Auto Europe. This needs to be made clearer at the time of booking. OK Mobility had a 1.5* rating on Trustpilot and had I been aware that my booking was actually with them I would ot have made that booking. "
" OK Mobility tried forcing us to take out thier extra insurasnce policy before they gave us the car. I explained that I already had cover through Auto Europe and that I therefore did not need their cover but the staff told me it was 'mandatory' to take their cover and I couldnt not leave without it. I stodd my ground as I knew my rights and eventually was given the keys to the car but others could easily be forced into paying this fee. I was also told when I collected the car that I would be emailed a document describing the current damage to the car for reference but I never received this email. As such, when I returned the car they questioned damage to the car saying it was not on their records- luckily I had dated pictures and videos taken when I collected the car showing the damage already there. If I didnt have this evidence I am certain I would have been chagred for the pre-existing damage. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 4
PALMA DE MALLORCA, ES - Reviewed by IAN - 09 October 2024
" Very pleased in all respects! "
" Will use again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by JOHN - 09 October 2024
" I recently used Auto Europe to book a rental car, and the entire experience was outstanding from start to finish. The booking process was easy, with clear information on vehicle options and pricing. I appreciated the transparent pricing--no surprises or hidden fees. Customer service was exceptional. I had a couple of questions before my trip, and the support team was responsive, friendly, and very helpful. They ensured I was comfortable with my booking and provided great advice on insurance options. When I arrived at the rental location, everything was smooth and efficient. The car was exactly as described--clean, modern, and in excellent condition. It made my trip even more enjoyable knowing I was driving a reliable vehicle. The return process was just as seamless, with clear instructions and quick service. Overall, Auto Europe provided a stress-free and convenient rental experience, and I'll definitely be using them for my future car hire needs. Highly recommend! "
" I recently rented a car through OK Mobility, and I couldn't be happier with the experience. From the moment I booked the car online, the process was seamless and straightforward. The website was easy to navigate, with clear pricing and no hidden fees, which gave me confidence in my choice. Upon arrival at the rental location, the staff were friendly, professional, and efficient. The check-in process was quick, and within minutes, I was handed the keys to a clean and well-maintained vehicle. The car itself exceeded my expectations--modern, comfortable, and equipped with all the latest features, making my journey enjoyable. Returning the car was just as easy. The drop-off point was well-signposted, and the staff quickly completed the final checks, ensuring there were no delays. Overall, OK Mobility made the car rental experience hassle-free, and I will definitely use them again for future rentals. Highly recommend their service for anyone looking for a reliable and affordable car hire! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ANDREA - 08 October 2024
" Ok mobility fue uno ZERO no pueden trabajar con personas asì... consejo cambiar de operador local "
" Aquí Cuando llegamos a recoger el coche que habíamos reservado desde Italia, nos encontramos con una fila de 57 personas delante de nosotros para el alquiler. Esto, teniendo una niña pequeña de dos años, fue especialmente complicado. No había nadie para ayudarnos, y la única respuesta que recibimos fue de una persona que, de forma muy grosera debido a la gran cantidad de gente, nos dijo que si queríamos avanzar más rápido, podíamos pagar 40 euros para el servicio FastTrack, o de lo contrario tendríamos que esperar. Obviamente, pagamos los 40 euros porque no queríamos esperar tanto con una niña. Incluso con el FastTrack, tuvimos que esperar 15 minutos más. Al final, nos dieron el coche, un SUV grande, y no recibimos ninguna oferta de compensación o descuento por el mal servicio o por la espera prolongada. Claramente, es una compañía que prioriza la cantidad sobre la calidad y el servicio al cliente. Al devolver el coche, fue aún peor. Dejamos el vehículo frente a las oficinas, como nos indicaron, pero nadie vino a atendernos. Después de esperar 15 minutos con otras personas en la misma situación, fui a la oficina donde había cuatro personas. Les expliqué que solo quería dejar las llaves, pero me dijeron que tenía que esperar junto al coche. Uno de los empleados, muy grosero y visiblemente molesto, me dijo que no era culpa suya que solo fueran tres personas trabajando, y empezó a gritarme sin razón. Lo que más me sorprendió fue que me gritó mientras yo tenía a mi niña en brazos. No entiendo cómo una persona que trabaja en atención al cliente puede tratar así a los clientes. Al final, otra persona más calmada vino a revisar el coche, y finalmente pudimos irnos, pero todo el proceso nos llevó más de media hora. En resumen, esta compañía no está capacitada para gestionar un gran número de clientes, ni tiene un servicio al cliente adecuado. Solo les importa hacer números, sin cuidar a las personas. Por eso, les doy una estrella. Deben aprender a gestionar el trabajo de cara al público. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by DOMINIC - 02 October 2024
" Good. "
" No-fuss, hassle free experience. No hard sell on additional insurance. Fuss-free drop off. Full to full petrol was good option "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by LINDA - 01 October 2024
" Great but can you be clearer on pricing as when it says zero excess this should mean like Niza cars in Malaga that no block is on credit card - I'm hoping fuel block be recredited as I took full and returned full "
" It took almost an hour to get car at the airport - then when I thought I'd booked zero excess at time of booking then they blocked over 1000 euros and said it be best to take out extra insurance ? This was covered when I booked it -service far too slow at the counter and not great pick up or drop off "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by ANDREW - 01 October 2024
" We will never use this hire company again and I would encourage you to avoid any dealings with them "
" The return of the car was a very unpleasant experience. A small indent on the roof was homed in on by the car return examiner and the same day a charge of €860 was levied on our credit. It is blatantly excessive and research (done in retrospect sadly) has established that this is a practice adopted by OK Mobility on a huge scale and we found out is very common at Palma de Mallorca Airport "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by WILLIAM - 01 October 2024
" Car hadn't been well cleaned but the car was good and the price overall, without the unnecessary insurance, was good. "
" The counter staff was very forceful in the selling of the insurance cover which cost in the region of €140 and I believe it was missold. I was told I did not purchase any kind of cover, even though I said I had purchased protection from Autoeurope. He said I didnt have any cover. I had purchased through autoeurope the "autoeurope care hire full damage and theft protection". I understand Autoeurope is not OK mobility and it was the OK mobility staff who sold me the insurance. But i think this relationship was exploited by OK mobility. I intend to complain about this to OK mobility. Any assistance in this would be appreciated. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PALMA DE MALLORCA, ES - Reviewed by JAMES - 28 September 2024
" Excellent! "
" Have used OK Mobility previously and each time had no problems at all!Very efficient and will continue to use again ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by ALAN - 28 September 2024
" Left feeling very insecure about this car rental "
" Very slow at pick up. We were badgered into buying very expencive extra insurance and to up upgrade the vehicle. We did not buy any "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by DOMINIC - 27 September 2024
" I have used Auto-Europe for years and will continue to do so but I would STRONGLY advise that you do not allow your reputation for great price and service to be tarnished by OKMobility! "
" The collection arrangements were shocking. Understaffed and c1.5hr wait for staff. Worse still charging 40euros to have 'fast track' service and jumping the queue. Dreadful. The care was basically dirty and properly battered, the contract record of damage was inaccurate and no staff available to correct necessitating another 30mins of photo taking! Dreadful. Dreadful, Dreadful. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
IBIZA, ES - Reviewed by IAN - 24 September 2024
" As above "
" We thought the service was brilliant last time we booked in Bordeaux but in Ibiza they were rude collecting and dropping off "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 5
PALMA DE MALLORCA, ES - Reviewed by QUINTUS - 23 September 2024
" See notes above and please register a formal complaint "
" Firstly, the instructions of how to get the key was not accurate and even though queried, not answered with much detail. I then took out insurance on your autoeurope site as part of the rental which i was told at the counter won't cover the car and i needed to take out other insurance and request you to cancel. I did this but was told it couldn't be cancelled. Then i was told i needed to put down a £200 holding amount for a full to full fuel tank, the tank of the car wasn't even full. I found the whole experience extremely bad actually and i still believe i was cheated out of money by yourselves and OK Mobility. I would like to lay a formal complaint to yourselves and OK Mobility for the quality of the vehicle also as there were so many scratches and dents, i probably didn't need to take out their insurance as a difference wouldn't have been noted. I am extremely unhappy about this and the fact that you cannot and will not refund my insurance that i double paid for, actually more than double as the insurance with OK Mobility was in excess of £300. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
IBIZA, ES - Reviewed by GRAHAM - 22 September 2024
" Great value and service. But trying to find the location at Ibiza airport for collection of car was a total nightmare! Didn't know it was a shuttle service and no signage anywhere! "
" Great value and service. But trying to find the location at Ibiza airport for collection of car was a total nightmare! Didn't know it was a shuttle service and no signage anywhere! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by RACHEL - 22 September 2024
" It will depend if Auto Rental are willing to take some responsibility and offer compensation for the terrible experience we had. If they do, I will feel confident to recommend them "
" The OK Mobility office at Majorca airport was chaos! There were hundreds of customers and not enough representatives to attend to the customers in a timely fashion. We waited over 2 HOURS to be seen, and lost the daylight hours to tour the city that day. When we were finally seen, the attendant was not apologetic for the wait, nor were they willing to offer any compensation for such a delay. The drop off is not well signposted and it took us a few rounds in and out of the airport to find the place. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 7
MENORCA, ES - Reviewed by RICHARD - 21 September 2024
" I feel that OK Mobility needs to be scrutinised by Auto Europe. The check-in was impolite, verging on rude. I was of the opinion that i had paid Auto Europe for the insurances, but they insisted I had not. Obviously, I feel that I have paid for something which I did not get. Your comments will be appreciated as I feel that I'm entitled to a refund for the disputed extra payment. "
" Upon arrival, they insisted that I had not purchased the "all-inclusive" insurance; stating that "this was to a third party, not OK Mobility". Also, despite booking a large, automatic car, they tried to fob me off with a small Seat manual car. Only after much discussion did I get the vehicle which I had booked. I decided to risk the insurance issue and signed off a Euro 2000 deposit. By contrast, the return handover was handled impeccably, courteously and without any hassles. I am still waiting for the return of my deposit although i have an email from OK Mobility stating that it will be refunded to my credit card. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by GEOFFREY - 21 September 2024
" As soon as there's a problem forget it "
" Absolute joke really flight was cancelled could not get hold of via any media. Waited a hour at counter to be served caught a bus in the end "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALMA DE MALLORCA, ES - Reviewed by GEORGE - 20 September 2024
" Auto Europe is good. OK Mobility should be more careful to document damage so renters are not responsible for doing so to protect themselves. "
" There was a significant area of damage on the wheel arch not documented at the time we signed for the car. If we had not taken care to inspect the car in detail and photograph the damage, I have no doubt that we would have been held responsible and our deposit would have been withheld. Either that was careless or deliberate but either way, not good business. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by MICHAEL - 20 September 2024
" How can you recommend a company that charges a late pick up fee (after keeping us waiting to qualify for the penalty) that is much more than the entire car rent charge for 5 days!! Disgraceful. "
" Kept waiting for almost an hour, then they charged me €40 late collection fee. I have sent them 2 emails complaining, but heard nothing back! Will never use them again. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by RICHARD - 17 September 2024
" awful "
" we tried to contact you to resolve matters - our plane was late and the original car was cancelled despite us ringing ended up having to pay double "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PALMA DE MALLORCA, ES - Reviewed by NICHOLAS - 16 September 2024
" Stress free experience "
" Stress free experience "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MURCIA, ES - Reviewed by BELINDA - 16 September 2024
" I shall never hire another car again, hidden costs making the whole experience stressful and exorbitant "
" As usual, extra insurance costs on arrival and collecting the car. Rented under false assurances. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by STEVEN - 14 September 2024
" Auto Europe was fine just what's happening now with the providers. It's terrible. "
" This company are scamming people. We received no paper on collection or after. We returned the vehicle in good condition and no paper work was provided or I needed to sign anything. They stated everything was fine with the vehicle and they would send the paperwork. We never received anything. Then they've since taken €400 euros for damage after we got back to the UK. Now we are having lots of trouble trying to state what happened in terms of the customer journey and the poor service. It's horrendous and we will not be using the company again or yourselves if you'd recommending this company in any way. Thank you "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by WARREN - 09 September 2024
" Easy to book online, what seem like a good price was dearer than many others once I had to pay extra to the car company. "
" When I booked the hire car I got the best insurance deal that was available, when I picked up the car I was told I had to pay €148 to be properly cover, I explained that when I booked the car I got the top insurance available. They said they knew nothing about it and I still had to pay the extra €148 "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTIAGO, ES - Reviewed by ADRIAN - 07 September 2024
" I've used Autoeurope for over 10 years for all my car hire and the booking process and support is very good. Remember they're the middle man though, like Booking.com, and ultimately you are still at the mercy of the local car hire firm. "
" I'm always extremely nervous about getting ripped off for extra charges and damages that had nothing to do with me. Ok Mobility did try to sell me additional breakdown and recovery insurance which I couldn't understand because surely that would be their responsibility? Car hire is clouded with all this extra nonsense. I didn't take the insurance but had no idea what to do if the car broke down. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 04 September 2024
" Auto Europe works well - but if you cannot resolve the issue with okmobiliy then what's the point of going through a broker "
" Hi - since coming back they have not refunded my fuel charge and now emails are bouncing back from them - can you intervene and sort please "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 7
PALMA DE MALLORCA, ES - Reviewed by SARA - 02 September 2024
" Reasonably cheap but very ineffecient. "
" Waited hour and half before being called to desk, then another half an hour to process. This despite having 8 or 9 people on the desk. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by CHRISTOPHER - 28 August 2024
" Just told you in great detail so see above please "
" Confusing system at Alicante airport we were looking for an Auto Europe desk but there was none eventually someone told us we needed to go the OK Mobility desk we queued for easily 30 minutes to be seen at that desk the girl was very helpful but we didn't realise there was an additional charge of over 300 euros for insurance. No choice just had to pay up we already knew about the damage waiver fee of over 1000 we were directed to the 2nd floor then the 4th floor to get the car so very confusing and quite honestly frustrating too. The car was good no complaints with that just your awful pick up and drop off procedure. When we dropped the car back it wasn't clear where to leave it so we went to the 4th floor only to be directed to the 2nd floor. Completely bamboozled by the whole experience so we are unlikely to use your or any other hire company again at an airport if this is what we can expect. Not happy. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PAUL - 28 August 2024
" Our experience with this service was very good, staff were so professional i would use they again. "
" staff were very efficient when we went to get the car. Staff explained all that we needed to know. Staff were friendly and the car was in great order. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IBIZA, ES - Reviewed by JACK - 23 August 2024
" Terrible, we got robbed. Won't be using you again. You recommended a company with awful reviews and they stole from me "
" Car was 1 hr late, made us sign all paperwork for the car before it was there. when it arrived we were so late we just rushed off to make out booking. Thrybclained we did £400 of damage to the vehicle which is rubbish. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BARCELONA, ES - Reviewed by SIMON - 18 August 2024
" I was forced to pay £500 for insurance because despite booking with a debit card I was told that I had to pay the guarantee with a credit card. The first evening I got a puncture, there was no foam, no spare wheel and no jack. The help line wasn't available in English after 45 minutes on hold I got the man whose house we were renting to call and speak to someone in Spanish. He said they would send someone the next day (Monday). He turned up and said he couldn't fix it and the car had to be taken away on a lorry. The car went and didn't come back that day or on Tuesday. By Wednesday I got my Spanish man to call again and he said I had to go back to the airport to get a different car. I arrived late morning and had to wait, then the replacement car wasn't available so after an hour another car finally arrived and I had to wait whilst it was washed. When we arrived back a tt the end of the week the office was rammed with angry looking people so I handed the keys to a chap in the carpark. "
" I was forced to pay £500 for insurance because despite booking with a debit card I was told that I had to pay the guarantee with a credit card. The first evening I got a puncture, there was no foam, no spare wheel and no jack. The help line wasn't available in English after 45 minutes on hold I got the man whose house we were renting to call and speak to someone in Spanish. He said they would send someone the next day (Monday). He turned up and said he couldn't fix it and the car had to be taken away on a lorry. The car went and didn't come back that day or on Tuesday. By Wednesday I got my Spanish man to call again and he said I had to go back to the airport to get a different car. I arrived late morning and had to wait, then the replacement car wasn't available so after an hour another car finally arrived and I had to wait whilst it was washed. When we arrived back a tt the end of the week the office was rammed with angry looking people so I handed the keys to a chap in the carpark. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MADRID, ES - Reviewed by JAMES - 17 August 2024
" First time using AutoEurope because of the Which rating and happy. "
" A bus to the airport every 30 minutes, even at peak times, is not frequent enough. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ADAM - 15 August 2024
" Positive and would use again "
" Very slow collection/pick up. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ERICO - 06 August 2024
" Reasonable prices, good quality cars, reasonably quick pick up and drop off. Car was properly clean "
" Easy access within Terminal car park. Despite being peak season the wait was OK. Car was new and clean. It had a mechanical but they showed intent to fix it when I told them while returning the car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MENORCA, ES - Reviewed by CHRIS - 27 July 2024
" Still waiting for an outcome to this issue. I am £150 out of pocket with cost of hire plus two taxis to get us to the hire offices from the airport and a second to our accommodation carless. "
" I have already recorded a compkaint with you and request for a refund. OK Mobility were unable to cope with the volume of customers leading to us giving up in the very long queue at their offices. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MENORCA, ES - Reviewed by DAVID - 22 July 2024
" Linked to ok mobility my rating has to be neutral as above. "
" Car was specified to carry 3 large suitcases, however it would barely carry 2, with 5 adults we had to hire a second vehicle to accommodate passengers and luggage, hire process very slow. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
IBIZA, ES - Reviewed by LAURA - 20 July 2024
" Sort out the queues. No idea why they took so long. "
" The queue to collect the car was ridiculous, I won't be using them ever again. I purposely went there beca the companies at the airport always have queues but this was off the scale. 2 hours of my time on arrival for a holiday is rubbish. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ANDREW - 17 July 2024
" Very good "
" Counter pick up at airport UNACCEPTABLE, over 1hour wait before we were seen, Flight only 2hrs from UK "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by NEIL - 10 July 2024
" I have tried numerous times to ring you to make a claim for lost keys but cannot get through "
" They charged us for insurance as they have said that your insurance was no good "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JOHN - 17 June 2024
" Rubbish "
" Extra charges at terminal not made aware of and paid over the odds for hire car. Wont use again or auto Europe "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by JOANNA - 11 June 2024
" See above "
" Excellent vehicle and value for money. Really slow service when picking the vehicle up. Too few staff for number of customers meant we were waiting 1.5 hours to be seen. Not good enough. Even the staff that were serving started to disappear to go home which increased the delays "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by GREGG - 06 June 2024
" I very much enjoyed talking about surfing with the lady on the desk when dropping off the car. "
" I had a very good experience with OK Mobility "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ADAM - 23 May 2024
" See above "
" I've never experienced such a hard sell of extra insurance. I explained to the member of staff I had excess cover through Auto Europe and she told me it was worthless and suggested something terrible might happen to me if I didn't use their insurance, proceeded to argue with me despite me politely declining their insurance. I would suggest having them on your listings in damaging to the Auto Europe brand. Your info on voucher about their office location is also out of date. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
TENERIFE, ES - Reviewed by GEORGE - 17 May 2024
" Good experience. No problems. "
" Bit slow at desk but no complaints otherwise. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by JAMES - 14 May 2024
" Very good "
" Experience very good, however, did not receive confirmation email from them after collecting car and also no email when car returned. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MENORCA, ES - Reviewed by PHIL - 07 May 2024
" Used Auto Europe for many years now - nuff said! "
" All very efficient but could have told me about the administration fee for refuelling! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by CHARLES - 24 April 2024
" Mis sold extra Insurance on collection of hire car. Had to wait 45 minutes to be served as only one counter staff on duty. Not very professional or customer friendly "
" There was only one counter staff so had to wait 45minutes to be seen. The counter staff then informed me I had to take out basic insurance at an extra cost to be allowed to drive the car even thought the hire agreement states CDW was included. They said they would e mail me the contract but it never arrived. When I returned the car after inspection the contract arrived by e mail. When I questioned the extra 120eu the staff said if I had brought it to their attention on the first day they could have done something. He told me to contact OK Mobility customer service which I have done but no reply yet. They used the insurance trick to sell unwanted insurance. I will not book a car hire with them again Not Auto Europe's fault but they hopefully help get my money back. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 4
TENERIFE, ES - Reviewed by ROBERT - 19 April 2024
" How can the original Voucher price (which included insurance) of £111.81, then be trumped by a further £188.32 - This was a pure con! What a ridiculous company! I will be writing a full review of this situation on social media within the next week and warning innocent people of this Scam. "
" I would really like to know how the Voucher price of £111.81 then proceeded to increase by another £188.32, making a total of £300.13 NOT a cheap car hire experience. Will not be using your company going further. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 6
PALMA DE MALLORCA, ES - Reviewed by BLAZEJ - 18 April 2024
" Friendly staff and perfect car "
" very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by BARBARA - 07 April 2024
" No issues "
" Staff clear about insurance issues with third party booking "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OVIEDO, ES - Reviewed by MICHAEL - 02 March 2024
" very happy. "
" Good service, clean car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by IAN - 06 November 2023
" Excellent customer service and efficiency "
" Best hire car I've had "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MERVYN - 01 November 2023
" Never again,shocking service unsure who is to blame OK Mobility or auto Europe "
" Booked hire through 3rd party,auto Europe,whose pick up information was more than 3years out off date so myself and disabled wife wasted nearly 3hrs trying to get vechile also payed prior to pick up an additional £84 for comp insurance to be told at desk this was collision waver protection and not insurance as such then had 1350e blocked on my account,150e for some kind of security,which I didn't understand,but was told it was mandatory,then had to pay approx 550e for proper insurance for a dirty car with binding brakes and the service light came on days into a 30day hire not good at all "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 4
IBIZA, ES - Reviewed by MICHAEL - 26 October 2023
" Had to walk to the airport (5 mins) when returning the car, as they did not have a shuttle available. not an issue for me. "
" The car was not as clean as I would have liked, and there was some damage. Was not an issue, as all damage was recorded. Given the price, it was perfect. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MENORCA, ES - Reviewed by TESSA - 21 September 2023
" No problems. "
" Smooth operation all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MENORCA, ES - Reviewed by LIAM - 18 September 2023
" Completely negative as above previous comment "
" Still awaiting my €200 euro deposit when the car was returned Friday. Double charged me for a child seat and basically double charged me for not having a credit card, rip off and will not use this company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by ALBERT - 15 September 2023
" Not great service "
" Waited for nearly 3 hours to be seen by a member of staff and deal with our booking. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MADRID, ES - Reviewed by HECTOR - 06 September 2023
" Wrong bus times given. Wrong opening times given. Long waiting for bus. Was charged for a full tank but only received 3/4. Sent evidence and complaint over 3 weeks ago. No reply yet. Hard upselling in terms of insurance. Did not like it. Nice car in great condition. Easy drive. Don't think I will use again. "
" Wrong bus times given. Wrong opening times given. Long waiting for bus. Was charged for a full tank but only received 3/4. Sent evidence and complaint over 3 weeks ago. No reply yet. Hard upselling in terms of insurance. Did not like it. Nice car in great condition. Easy drive. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by CHARLIE - 03 September 2023
" Depressing that OKM seem to think they can rip me off -- i will need your help in retrieving the further sum. Please can you acknowledge receipt of this to my email. . "
" I'll need to talk to you properly about this. Yesterday Ok Mobility refunded £820.86 to my credit card, against a deposit of €1350. The refunded sum should be £1158. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 6
MENORCA, ES - Reviewed by STEPHEN - 18 August 2023
" I always book with Auto Europe because they are so helpful if anything goes wrong & their prices are very competitive. "
" Excellent staff, great car easy pick up & drop off. We would definitely book with them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by GIOIA - 31 July 2023
" Same as above. "
" Pick-up: there were no instructions on where to pickup the vehicle, about the airport shuttle who would take us to the office Extra fees: there was no mention of extra fees upon booking, about deposits etc... Safety: our car was broken in and all our valuables were stolen; there was no warning about such incidents by ok mobility which would have made us more aware, only use paid parking, never leave belongings in the car. Drop-off: was efficient but our shuttle driver was rather inpatient. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by HYWEL - 27 July 2023
" Efficient friendly service "
" A great company to deal with ! Highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by KEVIN - 21 July 2023
" Excellent and made my holiday all the more enjoyable "
" Service was fantastic from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10