OK RENT SPAIN Car Rental Reviews

MALAGA, ES - Reviewed by SAM - 05 October 2019

" Sold me a deal on a vw golf (or similar) when the actual rental car company had no such vehicle. "

" They didn't even have any vw golfs to rent, so they used the excuse of me being slightly late, to send me off with a Micra, as I'd 'missed my chance with the car I actually booked. They also charged me another 175 euros for their insurance policy, which they led me to believe was mandatory. If I didn't have a crying 2 year old, I would have told them to forget it and sorted something else. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 2

MENORCA, ES - Reviewed by ELEANOR - 02 October 2019

" I would advise against renting with OK rental. Auto europe cant comment at moment as awaiting resolution of complaint "

" Rude and unhelpful initial check in staff. Provided with a car one group lower than paid "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 6

ALICANTE, ES - Reviewed by DIANE - 19 September 2019

" No hard sell at pick up fantastic! "

" Very smooth pick up and return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by BRIAN - 17 September 2019

" Have used auto Europe a lot in Austria and Germany no problems but Majorca was a let down "

" A. We booked an on airport rental company but had to travel by mini bus to collect the car which was not ready and did not start. It had to be jump started. We were told it would be fine. Stalled and would not start again told to push start it my whole family having to push a 9 seater. Then it would not start in shopping mall car park had to push again. They did replace that evening but had a very disruptive and stressful first day of holiday "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MADRID, ES - Reviewed by TIM - 11 September 2019

" Great as always "

" Very good overall, great price, good car. Only problem was that the car was not insured to drive in Portugal. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by CHRISTOPHER - 03 September 2019

" Bit of a wait picking up car but quick and easy drop iff "

" Helpful friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by JAMES - 03 September 2019

" Pick up office crowded and hot. Not very nice staff. No guidance as to how to exit the area. "

" Could be close to the airport. Pushy insurance options at the desk. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SEVILLA, ES - Reviewed by MARÍA LUISA - 24 August 2019

" I always use Autoeurope and wouldn't use anyone else. They have provided me with the best deals and the best service for the last 10 years. OK is my favourite at Sevilla Airport. "

" The best rent a car at Sevilla airport. They are polite, efficient, professional and don't use scaremongering to force you to buy insurance, which is unusual these days. Unfortunately they are not based at the airport but their shuttle service works very well so it isn't an issue once you know where they pick you up from. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by MARIA - 20 August 2019

" See above Great service "

" The staff were very helpful and provided information that was clear and useful The vehicle was excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by ANDREW JOHN - 19 August 2019

" No problems "

" No issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by ROSSLYNNE - 06 August 2019

" Excellent service "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GERONA, ES - Reviewed by BETHAN - 05 August 2019

" Website is clear to use but you should share specific T&Cs from the rental companies booked with the customer, not just your own. This would avoid shocks of 1400 euro deposits being taken. "

" Took a long time to pick up the car, around an hour waiting with small children. They were understaffed and the staff they had didn't seem too experienced. They took 1400 euro off my credit card because I had my own insurance. This wasn't anywhere in your T&Cs you sent and I never received specific T&Cs from ok rent before hand nor could I find their T&Cs anywhere online. The car had lots of scrapes I marked up but nobody from ok rent checked this before they signed off the sheet as they were too busy. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 6

ALICANTE, ES - Reviewed by LEE - 31 July 2019

" Helped us by phone and booking was straight forward. We ordered one Ford Fiesta size auto and one Focus size estate but we did not receive an estate and were not offered anything but the car we were given as we did not book direct. "

" No queuing system at the airport collection point. People pushing in as no designated space for the driver. Just a sign to queue behind would do. It took ages and me having to get cross and angry with other renters to get my family to the OK RENTAL site. Not a good start to the holiday. This is the second time I have had this problem with them and am unsure if I will use an off site company again. I also felt pressured to take out their breakdown cover and excess waiveer despite taking out the extra cover on your site. Also ur other vehilce did have a fault after a few days and as it was under a year old was covered by manufacturer warranty but they tried to charge £350 to recover the vehilce and give us a new one. This is an absolute con as the breakdown driver said as we were staying 5 mins from a dealership for our vehicle ! "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by MICHAEL - 24 July 2019

" While ordering the car on the website it stated that insurance was included in the price when we went to pick the car up we had to spend another £159 to insure the car wasn't happy "

" Very helpful "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LA CORUNA, ES - Reviewed by RICHARD - 24 July 2019

" Auto Europe zero excess is an independent insurance so I still had to pay 1200 Euro credit card deposit to OK rental and go through all the vehicle checks. I have the excess insurance on my credit card so there was no advantage in paying again with Auto Europe. "

" I received an "upgrade" to a bigger car that I did not want or need, this is a guise for lack of vehicle availability. Car had a limit of 3000km. I was not aware of this when booking through AutoEurope. In the end I did not exceed this. Dropped car at a different airport but I was not aware that drop off was off airport. (Pick up was at the airport) "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 8

BILBAO, ES - Reviewed by RICHARD - 21 July 2019

" Auto-Europe fine, helpful and quick to answer the phone. Clear paperwork, and the insurance well explained. I think I was attracted to OK Cars as they are cheap, and the car was fine. It was their understaffing that was the issue, and being off-site. One to avoid next time. "

" The off-site collection and drop off is unsatisfactory. There was no bus to collect us at Bilbao, he turned up just as I was ringing you as I was unable to get through to OK Rent. The office was understaffed, we had to wait half an hour to do the paperwork. The car was fine, but was away from the office and we couldn't find it, the staff were too busy to take us to itor explain adequately where it was. Drop off. The map showing where the office is was indecipherable. We had to get help from a garage to find it. The staff were rushed and couldn't locate their paperwork. The bus back to the airport was fine but he drov too fast and it was clear the customer waiting at the airport had been waiting too long - as we had. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 2
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by PAUL - 20 July 2019

" Would definitely use again "

" Very efficient and easy to use hire service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by RUPERT - 19 July 2019

" R "

" No problems at all. Unusual for a Mallorca car hire. I'll have to see if OK can be consistent before I award 10s though! "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by ROSALYN - 17 July 2019

" See above "

" There was a very long wait to pick up car with a numbering system that if you paid €18 You would be fast tracked. This is an incentive to provide bad service! I had a 2 year old with me and we just wanted to get to our destination and get her to bed "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by CALLUM - 16 July 2019

" We flew to murcia International Airport for the very first time and its only just open . It would work better if the pick up/drop off was a little closer or if there was a petrol station closer but all in all we had no real problems Thank you "

" It was absolutely fine, felt a bit under pressure to take the extra extra insurance but I understand that is the way it is . "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by ALAN - 16 July 2019

" A little bit expensive for premium insurance but had road side assistance and car changed after puncture very quickly, so overall happy "

" I had the premium insurance which was more expensive but less hassle than checking over car before and after hire but found staff very friendly "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by EDWARD - 16 July 2019

" See above "

" The individual handling our reservation was rude and unhelpful. He insisted we took a larger car than we required,stating they did not have a VW POLO or equivalent. We refused and after a delay a Peugeot 208 was found and had been available.They did not want us to have the Peugeot for some reason although this was the size of car we had booked. The pick up office was scruffy and disorganised with no proper queuing. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by ROBERT - 12 July 2019

" Auto Europe booking was competitive, easy and I will use again. "

" This is our first experience with OK Rental and they were excellent. Both pick up and drop off was fast and efficient, just a small delay in shuttle bus coming back. The staff at pick up were particularly helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

SANTANDER, ES - Reviewed by DAVID - 12 July 2019

" Overall very good "

" Drop off at Santiago needs signage directions and on office as there were none "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by RICHARD - 12 July 2019

" Good value, well-run, excellent transfers, simple and clear. "

" Simple, quick - probably the most efficient car rental process we have ever had. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by PHILIPPA - 12 July 2019

" Hard to get info re out of hours service. "

" Shuttle driver rude. Counter staff a bit indifferent. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by JOSE - 11 July 2019

" All went very smoothly and clear . "

" A little bit slow on the delivery. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by RUPERT J - 11 July 2019

" Good, professional service, nice car and very good value "

" Good, professional service, nice car and very good value "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTANDER, ES - Reviewed by MARIA TERESA - 10 July 2019

" The problem was with ok, not with auto Europe. For the amount I paid could have rented a better car with a better company "

" I was charged 50 euros for pickup after 10 pm, none of the other companies charge that. I picked up the car before the closing time. The flight was delayed for 15 minutes, the expected arrival was 9'45 pm and landed around 10. I will never rent with ok again and I have already told my friends about it. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by MARK - 08 July 2019

" good "

" good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by JESUS - 05 July 2019

" all ok everything was good "

" all good recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VALENCIA, ES - Reviewed by JULIE - 04 July 2019

" Excellent service from start to finish..... the whole process was easy which made the holiday more enjoyable. Highly recommended. "

" Excellent service from start to finish..... would happily use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by CHRISTOPHER - 02 July 2019

" Brand new car clean and absolute delightful experience thank you "

" Brilliant service through out. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by ADRIAN - 27 June 2019

" Were very efficient and obliging "

" Windscreen washer bottle was empty Only one person was on duty at the hand-back site. (I was lucky that there was only one car ahead oooof me, but when I left there were 7 cars queuing. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by JONATHAN - 27 June 2019

" Auto- Europe are my preferred broker who I have used for years. OK were as good as any other care hire company I've used before - not amazing - but good enough! "

" As usual with Spanish rental companies, not especially helpful or friendly! Car in very good condition, no issues. Had to ask for the car to be checked over on drop off and for confirmation that it had been returned with a full tank so that I had written confirmation that all was ok. Would I book again with OK - yes, if the price was good. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by STEPHEN - 24 June 2019

" Would be very reluctant to use Auto Europe again if this is the type of rental company that they use "

" We had get a bus from the airport to the pick-up place to get our car There were no signs to the bus and so we had to ask four different staff members around the airport to try and find where we were supposed to be going which took a long time as nobody knew !! When we finally got to the pick-up area and there was a two hour wait to get the car, this apparently is the norm, as it takes an inordinate amount of time to do the paperwork Not a good start to the holiday !!! "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by MICHAEL - 19 June 2019

" See the above "

" They are a disgrace . It took two and a half hours to wait to be seen and then the staff were rude . I was made to check all scratches which took half an hour and also check my own fuel levels . I was then made to wait again . This firm are an absolute disgrace . "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 5

GRANADA, ES - Reviewed by DENNIS - 12 June 2019

" Great car, great price, easy transactions "

" Very straightforward- no hassle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by MICHAEL - 08 June 2019

" Very good "

" Although the.car could have been nicer, everything else was very good "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MENORCA, ES - Reviewed by KEITH - 07 June 2019

" The first time I have hired a car for the whole holiday and it went well. The car was brand new only 400 k on the clock and the price exceptional. Directions for the shuttle at Menorca airport could have clearer. Follow the green path to meeting point on leaving the terminal is far more accurate. The shuttle takes you to a trading estate that seemed full of hire companies and it can feel like a maze getting out of there especially because there are lots of no entry signs and the sat nav does not work well, at least not in this instance. Other than that it was really good. "

" Brilliant. Cannot fault the price or the service., thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by FERNANDO - 05 June 2019

" Extremely satisfied with Auto Europe as always. Quick and easy !! "

" Everything was right: The car, the price, the speediness to drop-off. On the other hand, they were extremely slow to give us the car, as there was a long queue of customers waiting. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BILBAO, ES - Reviewed by PAULIUS - 29 May 2019

" easy to book "

" excellent and helpful staff,no push to bye their products,new car(2000km on the clock).quick and easy drop off.the best in bilbao at the moment(they opened in January 2019) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by PARESHKUMAR - 22 May 2019

" Worst experience in my 25 years of renting cars abroad. I have never come across this fraudulent practice which was blatantly obvious how they rip of customers. "

" I have been renting cars abroad on regular basis and OK Rent has been the worst experience. I was NOT given the car I had booked and the waiting time before being served was 2 hours. The car was full of scratches and dents so marking it on their form was pot luck if you manage to spot all of them. On return of the car their staff checking the car reluctantly gave his name as Cham and he was very rude. He insisted a small scratch on the top of driver side door was not there before which I disputed but he insisted I show him photo as evidence. I was NOT asked by the company to take photos prior to driving off and all they said was to mark all the damages on their form. Since returning and checking on reviews most of their customers are ripped of by falsely claiming damages and charging grossly inflated amounts for repairs. I had to pay €550.00 for small scratch which wasn't even caused by me. It's impossible to scratch the top of the door frame so I presume they purposely charge every one who rents this car and they probably don't even get it repaired. I think everyone should be made aware of their illegal and fraudulent practices. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by MICHAEL - 16 May 2019

" 15/05/2019..Smooth experience, car scratched all over, but done the job.. Drop off could have been a bit quicker though.. Just to add, Auto Europe and OK rentals, left me completely satisfied. £40 for 4days including extra damage insurance.... Can't be bad....... "

" Smooth transaction, very helpful staff, even when I had to return early, as I had to get back to UK... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 6

ALICANTE, ES - Reviewed by MARK - 30 April 2019

" excellent "

" excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GERONA, ES - Reviewed by JOANNE - 24 April 2019

" There was no phone number that would actually answer a call! We were told to contact auto Europe because our flight was delayed to re-install the booking. Absolutely ridiculous!! "

" Our flight was delayed 3 hours. Had to wait over an hour at the airport to be picked up. Any phone number on the booking was completely unhelpful. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 6
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by TAMAS - 13 April 2019

" Great "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by DOUGLAS - 25 February 2019

" Nil "

" Nil "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by GAVIN - 18 February 2019

" I am happy to share the comments above. "

" We had a long wait at the counter to collect the vehicle. There were 8 positions at the counter - but just ONE was staffed ! The vehicle had multiple body damage when collected - but it ran well & we were satisfied. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MADRID, ES - Reviewed by PAUL - 10 February 2019

" Provided an upgrade to a premium car for free "

" Very good value "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by JULIAN - 27 January 2019

" Documentation could be clearer, for example fuel policy not on rental document "

" Always good, no arguments at return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by MARTIN - 24 January 2019

" pleased overall "

" good service, very good price "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MENORCA, ES - Reviewed by MICHAEL - 18 January 2019

" Please see above comments. I have used Auto Europe on many occasions and I have always been extremely happy with their service "

" I have used OK Rentals on previous occasions and have been satisfied with the overall service but on this occasion I would never use this company again. The man on the desk was incredibly rude to three elderly British people and the gentleman was visibly upset and I tried to help but was told by the man in the desk that I shouldn't get involved! I found this individual very rude and discourteous. When I returned the car after my 2 week stay I was told that I had caused minor damage to the underside of the rear bumper and this was completely untrue. I note from reading blogs that OK Rent have been found to have fraudulently made claims against customers in the recent past and this company should not be using these illegal tactics. The supervisors told me I had to pay 260 euros for something that I was not responsible for. I always rent my hire cars through auto europe and I find them excellent but I will not use OK Rent again. I have in fact just cancelled two bookings through your company for two cars in Menorca in March 2019 as I had also booked using OK Rentals. I can show you a photograph of the tiny marks on the bumper as proof that this claim by OK Rentals was fraudulent. Many thanks and good day Mike "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by COLIN - 15 January 2019

" Very pleased with Auto Europe. Used them many times, and have saved a lot of money. Would recommend Auto Europe to anyone. "

" Whilst you can rent vehicles very cheaply at Alicante airport at this time and counter staff are generally pleasant, all customers must exercise extreme caution when renting a vehicle when electing to take CDW with a third party insurer rather OK Rent a Car. The company have a policy not to check vehicles for damage, and the staff are very well versed in catching customers out with damage. And the amounts can be ludicrous...€200 if the three stickers/emblems have been removed from the vehicle, together with an administration fee. Be prepared to get down on your hands and knees to check rubber trims on the underside of the front bumper...€300 + €60 admin fee!! You would have thought that the vehicle manufacturers put the rubber trim there for the very reason that at times it might get slightly scratched. If you are spend a few moments at the return zone, and you will notice it is one of the first things staff look at. It is nothing short of a scam, so be prepared. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MADRID, ES - Reviewed by HAROLD - 15 January 2019

" Straightforward "

" Received a good deal being January, and everything was very smooth at the pickup and drop off of the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by JOHN PAUL - 13 January 2019

" Easy booking procedures. No hidden costs "

" Good value for money "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by JUDE - 07 January 2019

" Car,schuttle service and staff were all all right, but we had to book 80 insurance with as non of us could provide a 900euro deposit (I think they should mention this wghen you book it). When we returned the car the guy wanted to charge us 60Euro cleaning fee as there was a bit of sand on the floor. Luckily we had enough time to go back to the patrol station and hover, but I think they should tell you this when you pick up the car not when you drop off the car! "

" We had to book 80insurance with as non of us could provide a 900euro deposit (I think they should mention this wghen you book it). When we returned the car the guy wanted to charge us 60Euro cleaning fee as there was a bit of sand on the floor. Luckily we had enough time to go back to the patrol station and hover, but "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by RICHARD - 03 January 2019

" I shall use Okay again "

" Extremely efficient and seamless "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MADRID, ES - Reviewed by NIGEL - 02 January 2019

" Always a smooth experience when booking through Auto Europe. "

" Long wait at reception on picking up car. Pick up from airport only once every half hour. Apart from that a very good experience. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by KENNETH - 31 December 2018

" I would not recommend this company it was the worst experience I have ever had and I travel 4 times a month I also spoke with other clients at Alicante who were disgusted with there experience "

" It was not a good experience and I going to take matters further so I would like your complaints procedure ASAP iif this is not dealt with in a timely manner I will instruct my nephew whonys my lawyer to take action I look forward to your early reply "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by ZLATKO - 29 December 2018

" Ok "

" Ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by PATRICIA - 19 December 2018

" I always use auto_europe and recommend them to everyone wanting car hire. I miss the freephone contact telephone number. "

" I had not heard of OK but would definitely use them again and recommend them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by KEITH - 14 December 2018

" Excellent company "

" Used a number of times and always reliable "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRANADA, ES - Reviewed by MARTIN - 08 December 2018

" We booked a Peugeot Partner. There wasn't one available. The guy behind the counter offered a Range Rover instead. It wasn't really what we needed but I took it because I was tired after the flight and just wanted to get on. Once outside we discovered that it was a Range Rover Evoque which seems to be smaller inside that the Partner but we knew that by now the counter guy was serving someone else and that what we needed wasn't available anyway. So we took the car despite its unsuitability. I then spent the week driving a car which felt too big on the outside and too small on the inside. We worried about getting the slightest mark on it and spent more on fuel during the week than we had expected to. A so called upgrade is not necessarily the "treat" you might imagine it to be. "

" We booked a Peugeot Partner. There wasn't one available. The guy behind the counter offered a Range Rover instead. It wasn't really what we needed but I took it because I was tired after the flight and just wanted to get on. Once outside we discovered that it was a Range Rover Evoque which seems to be smaller inside that the Partner but we knew that by now the counter guy was serving someone else and that what we needed wasn't available anyway. So we took the car despite its unsuitability. I then spent the week driving a car which felt too big on the outside and too small on the inside. We worried about getting the slightest mark on it and spent more on fuel during the week than we had expected to. A so called upgrade is not necessarily the "treat" you might imagine it to be. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by BRIAN - 25 November 2018

" Great friendly and efficient staff. Beautiful car. "

" Insurance rates were confusing. On collection we were made to feel compelled into paying a substantial top-up fee. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by JONATHAN - 20 November 2018

" Auto Europe fine as always. "

" Very hard sell on the extras. I hire a lot of cars and it was the worst i've heard.!! They are basically lying to people who are not used to renting to get them to pay the extra insurance. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JAMES - 06 November 2018

" I spoke to a very helpful member of Autoeurope staff who advised me well when I couldn't get hold of Ok Rent, and did actually manage to get me through to someone. I will still choose a rental company through Auto Europe; however, next time I will be more careful about which one. "

" The person we spoke to at the counter was verging on rude, and the customer service number provided did not work when we tried to get hold of them to report some damage we had noticed which had not been reported initially (the while right habd sude if the car had been scraped when we received it). When I did get through to them via Auto Europe, the customer service representative put the phone down on me when they said they were putting me on hold. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 5

ALICANTE, ES - Reviewed by ADAM - 05 November 2018

" A1 "

" perfect service .. first time used a off airport office and it was seamless "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by TERESA - 01 November 2018

" Everything went smooth. Very efficient and helpful staff. Pleasure to deal with "

" Very reliable company. It was the second time we rented with OK Rent and I couldn't fault it. Staff very friendly and efficient. ( especially Mateo from the office near Mahon Airport). Nothing too much trouble. Would definitely recommend OK Rent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by CHRISTOPHER - 01 November 2018

" all contact with AE very good "

" Try to sell me more insurance and when I refused not vey friendly , When we arrived other customers not happy ? "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

SEVILLA, ES - Reviewed by BARRY - 31 October 2018

" Good car at a good price. "

" Good car at a good price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by COLIN - 31 October 2018

" Good clean car ideal for 2 people. "

" Only downside was having to wait over 2 hours to get served and collect the car! Appreciate it was a busy period but surely that is not unusual - and this was only in October! More staff required! "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MENORCA, ES - Reviewed by ALAN - 30 October 2018

" Good, reliable service with excellent prices "

" Really welcoming and efficient staff, nice little car and speedy service and transfers at end of rental period "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by ANTHONY - 30 October 2018

" My rating is solely to do with the fact that we are assigned a low cost rental company, but that this means poor quality / service. When things go wrong, the local rental company is seemingly unempowered to do anything about it, and we have to consult with Auto-Europe directly. This is not possible at 01:00 on a Sunday morning in Spain!!! "

" Arrived at the stated location at the airport for the car pick up at 21:30 on 20/10/18. Despite apparently being at the front of a 'nominal' queue that had formed, the minibus arrived to take us to the off airport location but didn't go to the head of the queue. We have small children (6 & 4) and hence weren't able to react as quickly as those without children, and thus missed the first two minibuses that did come. Eventually we were taken to the OK Rent a Car office off site, where I had to wait until 00:45 (3.25 hrs!) to even be seen. By this time we had hired a taxi to take the rest of my family to our destination (16 Euros), to get our young children to bed. Upon being seen I was informed there were no cars of the type I'd booked available (7 seats) and would have to take a 5 seat car (which can't accommodate two child seats and an adult in the back. I was asked to return the following day around 13:00 as they would likely have a car in. In addition after paying for the car seats I was then informed there were none available! I eventually left the car rental office at 01:15. I returned the following day at 13:00 but was again informed the car I'd booked wasn't available. I did manage to collect the car seats for my children, and agreed that OK Rent a Car would deliver my car that evening. The car was eventually available around 19:00, and was delivered to me around 20:30 (I was out at dinner earlier) on the evening of Sunday 21/10/18. My whole experience was easily the worst I've ever encountered at a hire car company, and had a significant negative impact on the start of my holiday as well as incurring additional cost for us. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 5

IBIZA, ES - Reviewed by PAUL - 29 October 2018

" was charged for full car insurance and a baby seat upon arrival a total of £85 and told if I didn't pay I wouldn't get the car and after a long flight with a 7 month old baby it was a shocking position to be left in I tried to contact you over the phone but couldn't get through . I would Never use your company again !!!! "

" Poor "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 5

IBIZA, ES - Reviewed by CHRIS - 27 October 2018

" WHY WOULD I RECOMMEND SCAM ARTISTS "

" really upset ...... I filled the car with petrol and did all the bodywork checks at the same time before returning the car to make sure there wasn't any damage .... THERE WASNT ... then when your representative checked over the car ... he rubbed his hand on the bonnet waked around the car rubbed his hand on the bonnet .... then said these two scratches aren't on the sheet ...... WELL THEY WERENT ON THE CAR EITHER TILL HE TOUCHED IT .......... complete CON ...... and I'm looking into taking legal advise .... "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

PALMA DE MALLORCA, ES - Reviewed by SAEED - 25 October 2018

" Not happy having to wait for 90 minuets to collect the car and paying extra to be covered for break down. "

" waiting for 90 minuets to be seen at the counter. Or paying €18 extra to be seen earlier. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 5

ALICANTE, ES - Reviewed by SHAHRYAR - 25 October 2018

" Overall, very satisfied, but sometimes the prices are much higher than other operators. "

" Good: The shuttle service from/to airport was fine. The car was not what we selected, but still OK. Bad: We had to wait for approximately 1 hour before been seen at the counter! The reason is twofold: 1. When arriving at the office you have to take a ticket and wait for your turn. However, they operate two different types of ticketing, Express and Normal. You will be charged 18€ for the Express ticket, but can jump the queue. This means that if you are not willing to pay the extra 18€, you may have to wait for an unreasonably long time! 2. They try to sell their own insurance and so forth, leading to prolong times at the counter. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MENORCA, ES - Reviewed by LYNDA - 25 October 2018

" All good "

" Very easy transaction. Will use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by DEAN - 24 October 2018

" Great price paid and efficient service. Adequate car received and happy with the overall rental on this trip. Will reuse Auto Europe & OK Rent. "

" Very busy office but were serving each client efficiently including a few rude customers who were shouting at the staff but they remained calm and professional. I did not like the idea of being able to pay to jump the queue. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by CHRIS - 23 October 2018

" Good service all points clearly explained ie fuel deposit policy and CDW deposit policy at a great price "

" We had to wait for 2 3/4 hours to get to the counter to be able to get the car as there were numerous people arguing about the fuel deposit policy of take the car full return full and the CDW damage deposit policy so the transaction were taking about 30-40mins each causing a massive back log all this should have been resolved when they booked and well before they reached the hire counter "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MALAGA, ES - Reviewed by IAN - 21 October 2018

" Would definitely recommend "

" Excellent couldn't be better "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by JOSEPH - 18 October 2018

" Good car......fair value....... "

" Poor service at drop off.only one person available. Only two staff at pick up terminal.....short wait. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by GLYNN - 15 October 2018

" Need clearer insurance option details "

" very good - check in a bit slow "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by ALEXANDR - 13 October 2018

" Auto Europe given us always better deal like free Extra driver, good value for money and cheaper full cover. "

" Counter staff very slow. Pick up car tooks 2.5hrs. They can be faster for 18euro if you pay. Staff doesn't read woucher and try to get unnecessary money with extra cost of insurance and extra driver to scare -that our cover is not optimal and we will pay more. On the car are many scratches and hits which we need to record ourselves. Is not available evidence of previous damage and take extra time to deeply check. Competition to different renters very unusual system. Drop-off strong attitude of staff which is not appropriate and very unnecessary and longer time. All atmosphere for check in check out looking like before storm with many angry clients. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 4

PALMA DE MALLORCA, ES - Reviewed by JOHN - 12 October 2018

" Good "

" A bit busy / slow on pick up "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by JEGATHEAS - 11 October 2018

" Unfortunately you are associated with OK Rent. How do I get a refund? "

" I did not pick up the hire car in the end as there were c. 50 people in front of me in the queue with only 2/3 counter staff. Everyone was being told that they would need to wait hours before they could get a car to take away. This wasn't acceptable given this was a long weekend away. We can't spend 4 hours waiting for a car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by PAUL - 10 October 2018

" Good service, would recommend. "

" Really good car hire . Plenty of staff but drop off and pick up took too long purely due to amount of customers. Very popular due to good prices, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by STEVEN - 09 October 2018

" B "

" Great service "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

GRANADA, ES - Reviewed by ALAN - 05 October 2018

" see above "

" The drop-off point at Alicante was not very well indicated, to the point that we went to the main airport and had to be told where your drop-off point was which was a 10 minute drive from the airport and there was NO directional signage. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by ALBINO - 04 October 2018

" Happy with experience. "

" Very efficient service. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MURCIA, ES - Reviewed by ANDREW - 03 October 2018

" Booking process went easily enough, but I can't remember how clear you were with the insurance. Was the issue with excess your responsibility or were OK out to exploit me ? "

" On arrival, at car hire counter I was pressurised into taking out additional insurance to cover what was anyway a high excess. They wanted a further 160 euros to provide eight days cover for amounts above 300euros up to 1,500euros. This would have almost doubled the cost of hire. And 160 euros for eight days works out at an annual premium of 7,300 e for a very small range of cove. I think this is unreasonable. I took the risk myself. You should include insurance properly and have a reasonable excess, say 350 euros. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by JOHN - 02 October 2018

" Felt like OK were ripping off anyone who doesn't take out their excess insurance "

" Very long wait to collect vehicle - nearly two hours. It was completley dark. We declined OK's excess insurance and OK provided no damage report on pick up. We asked the receptionist how we were supposed to properly inspect the car in the dark (it was parked in a particarly dark point with no lighting). She shrugged and said if you take out our excess you wouldn't need to check. We had to do it the best we could in the dark. There was a considerable amount of very minor scratches etc which we recorded as best we could We had no issues with the car itself and no events where we believed any damage was caused to the car but on pick up were told that they identified two "new" bits of minor damage (though they either didn't have or wouldn't share any previous damage reports) for which we were charged 600 Euro. It felt like this was simply an exercise in increasing the hire price of the car, especially as it appeared that if we had taken out the OK excess they would only have given a cursory examination of the car "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 7

MADRID, ES - Reviewed by ROGER - 29 September 2018

" The long wait to get the car is a problem. You need extra staff on the desk at peak times, or simplify the pick up process. The two members of staff spent a lot of time typing information on their computers. Information which the person picking up the car could have entered at the time of booking, and probably did! "

" Pick up was very slow. I waited in line for 40 minutes. This is because everyone renting from OK at Madrid airport arrives on a shuttle bus together. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by MICHAEL - 29 September 2018

" Staff came across as efficient but worked incredibly slowly, if this was a ploy to get you to pay for the faster service it worked..... because I paid it just to get out of the office and on the road. "

" Very long wait even after paying for expedited pick up still took 2 hours to collect car. Only ever 2 or 3 people manning desks eventhough alot more staff in the office. May be other rentals were the same but can't compare as office standalone off site. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MENORCA, ES - Reviewed by WILLIAM - 29 September 2018

" Easy to book and a great service. "

" No problems what's so ever. Was given a free upgrade to a fantastic car, a Peugeot 3008. Great service and great price. Would definitely use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by STEPHEN - 28 September 2018

" Good "

" It took 45 mins. to get the car. My wife is disabled and felt unwell, I made a manager aware of this but he just shrugged his shoulders so we waited. Apart from that all was well, but not good customer care. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MURCIA, ES - Reviewed by NOEL - 27 September 2018

" I took out additional insurance through Auto Europe for full protection and peace of mind which did not seem to go down well with OK. They made me feel that your insurance was not enough and that I would be underinsured if I did not take their insurance. I had to be quite forceful in declining their insurance and was subsequently given a car with 33 faults on bodywork. "

" Before picking up my car I asked the OK representative if there were any recorded marks on the car, I was informed that I would have to check it myself as last person had taken their (OKs) insurance on the car and it hadn't been checked on return. I found 33 dents, marks and scratches on the vehicle, it was at least 2 yrs old and had been through the wars! I felt I was given this car as I had not taken OK's insurance but rather had Auto Europe insurance, and that they hoped I would not note all marks and thus incur a penalty on return of car. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 1

BARCELONA, ES - Reviewed by JAMES - 26 September 2018

" Not good "

" Took to long to get car and tried to force more insurance and car was covered in scratches "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 5

OVIEDO, ES - Reviewed by JACQUELINE - 24 September 2018

" You may offer low prices, but they come at a cost as it seems that the rental companies use whatever means they have to recoup income. "

" I have had 2 previous rentals via your co. with ok rental and they have been fine. This time, I came into Oviedo airport 5 hrs late due to Easyjet having to change the plane and crew on 14/09, picked up vehicle at 11.00 pm. Operative took me to car which is unusual as none of the other people were escorted, I was last in line, tired and lone female. Made a point of upgrading vehicle, escorting me, pointing out certain defects to the bodywork in low lighted car park. Obviously it later transpired that a scratch on the rear door extended from a latter scratch was not recorded. Hence I was charged on the rtn of vehicle for this 'additional' scratch. I am extremely unhappy, will not use ok and will certainly not look at using yr co again. I have now been debited Euro 200 for something that I am not responsible for. The car was used solely to get from the airport to home and back kms Airport/Belmonte Llanes, was parked on my home driveway and was not scratched by a third party, as the vehicle was already scratched. I do not like being used in this way and 'am extremely annoyed at being treated in this way. Nobody likes these scams. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MENORCA, ES - Reviewed by SUE - 22 September 2018

" i thought i had paid for everything and had a shock to find I had to pay the same again No THANK YOU!! "

" Very pleasant company but thought i had paid for a second driver and all insurance and had to pay again!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by HAYLEY - 20 September 2018

" No issue with Auto Europe only OKAY RENT "

" On arrival we were informed it would be two - three hour wait to collect the car unless we purchased a "fast track" for 18 euros which we ended up buying as we were running very late by this time. At the counter we were informed our credit card had been declined and we MUST take out their insurance for an additional 210 euros. Our bank have informed us the transaction on the credit card was never put through. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 9

MENORCA, ES - Reviewed by DANIEL - 20 September 2018

" Not happy that because we dident want to stand waiting 2 hours for our car we wanted to cancell and get a taxi to our hotel. Your call staff refused any kind of refund for this inconvenience. I would not be inclined to use autoerope again but use an on site car rental company. Although more expensive it would be a better start to our holiday. "

" Had to wait in a cueing system for 2 hours to receive car which was not satisfactory . There was not enough seating so had to stand outside with our cases. Once served service was effecant. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTANDER, ES - Reviewed by ROBERT - 19 September 2018

" Quick and easy "

" Quick and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by KEITH - 17 September 2018

" Absolutely awful. The sooner this industry is regulated the better !! This review will be ignored by Auto Europe ! "

" OK Rent a Car are rip off merchants 1. When you book at the airport in Mallorca they state they have pick up/drop off at the airport, Subsequently this is changed to a shuttle bus transfer. 2, The pickup process took one and a half hours. You could jump the queue by paying 18 euros. What a rip off. 3. On returning the car you could see who was going to be "chosen" for extreme scrutiny. The guy went over the car with what seemed like a microscope looking for damage. He found a small scratch less than 2cm long hardly visible to the human eye. Cost ....300 euros ...RIP OFF "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by VICTOR - 16 September 2018

" I should have been told that I would be asked to pay insurance when I get to OK rent. Unfair "

" Firstly, I paid insurance online and was asked to pay another insurance of $89 to OK Rent when I arrived. Secondly, I had to pay $50 for collecting the car after work hours. This wasn't stated anywhere in the contract. I was just sad that I had to pay $139 which wasn't budgeted for and I had no choice cos I had already paid some money online. I think it's only fair that I get an insurance refund from autoeurope. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 6

IBIZA, ES - Reviewed by PHILLIP - 13 September 2018

" Terrible "

" having waited two hours at the counter i didnt get my rental vehicle as the service was pathetically slow and i had to go. I want a refund "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by MARY - 10 September 2018

" When arrived at the OK Rental car pick up, it was unclear as where to queue and how the system worked, did eventually speak with a very helpful Customer Service representative, the car booked was nearly new and had no problems with it. The OK drop off was very efficient and quick, the OK representative was courteous and helpful. "

" OK Rentals are outside of the Airport, where to wait for the OK shuttle bus at Palma airport was very unclear, had to ask at Info Desk in Airport complex, they were unclear as where to wait, when I did locate the Shuttle Bus had to wait what seemed a long time. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by JULIE - 09 September 2018

" it's just the link with OK "

" The pick up is really poor. I don't think I had a choice other than to pay the speedy pick up. it was hot and my mother is 84. Not a good service at all. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 8

SEVILLA, ES - Reviewed by COLIN - 05 September 2018

" Suggest you do not use OK Rent a Car for your clients until more appropriate charges are in place. "

" Car was excellent, except it was not provided with a spare wheel, nor was there any means of effecting temporary repairs to a tyre, despite the car having only 2000km on the clock. Sustaining a puncture thus resulted in missing a complete day of our holiday whilst being take some 150km in an appalling tow-truck to Ok's nearest depot. We were then presented with a bill in excess of 600 Euros before being provided with a replacement car for the 100km journey to Alicante airport. Are you able to lobby ok rent a car on our behalf over this ludicrous charge of 600+ Euros for a puncture? "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by JAMES - 05 September 2018

" My experience was horrendous!! From the moment we booked.. will never be using again.. please read the reviews on google., very bad service with rude staff... "

" Your staff need customer service training, ok cars and auto Europe. Your booking form needs updating with what you need to bring to collect the car. Not everyone has just got off a plane. I will never use your services again and am telling everyone I know what a bunch of fraudsters, con people and rude people you are!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MENORCA, ES - Reviewed by SHANE - 04 September 2018

" Excellent service. "

" Very good. Car was excellent. Great service, staff where brilliant! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRANADA, ES - Reviewed by BRAD - 04 September 2018

" Poor "

" The rep recommended additional insurance which even though this was bought prior to pickup up the car. After persuasion we purchased this for one of the cars. Upon reviewing the documents the insurance cover was exactly the same. Upon returning to the rental car company for drop off. We were unable to get this money refunded. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 7

PALMA DE MALLORCA, ES - Reviewed by DAVID - 04 September 2018

" Wouldn't go through that experience again and would pick up the car at the airport instead of an off site shuttle. "

" The mini bus pick up was ok but the booking in process was confusing with a 'speedy?' and non speedy ticket system. They were very busy and too many people packed into the very hot booking office waiting their turn. A charge was made to join 'speedy' queue ! The counter staff then tried to charge for the extra driver included in the booking I had made.. Eventually got to the car and it didn't have a key and nobody could find it - so had to go through the process again in the very crowded, hot booking office and be allocated a second car. The whole process took nearly two hours. They seemed to have too much business on a hot Saturday morning in August to cope with the facilities they have at the booking office. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by DOMINIC - 04 September 2018

" The booking was good except I thought I was collecting ON AIRPORT at Palma Airport. This rental company is NOT on airport. There is a transfer bus and we had to wait for two buses before we could collect car and the depot was so busy it took more than 90 minutes to collect vehicle. "

" I thought I was picking up at Palma airport. It was NOT. It was off airport. We had to wait for two shuttle buses until there was space to get on one. The wait to do paperwork on collection was more than 90 minutes, outside, in the sun, with little children. Not good. The car we got was scraped, scratched, broken bumper, dirty inside but it was cheap, had cold a/c, and got us around the island without a problem. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 4

IBIZA, ES - Reviewed by DAVID - 04 September 2018

" You should be more careful to use companies that clearly have real customer service issues! "

" It took us four hours to finally get served at the off site offices of OK Rent. Only to be told that they didn't have a nine seater that we had booked. More worrying was that they didn't seem to be too worried or concerned! I'm sure this was a very busy day but honestly the experience was a total disaster. I suggested we take two cars and then collect a nine seater the next day. Even then when I arrive the following morning they were still only then starting to phone around to try and find a nine seater. Rubbish service .... "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 6

MADRID, ES - Reviewed by AFIF - 02 September 2018

" Overall good experience. Very competitive price "

" Friendly but under staffed "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

IBIZA, ES - Reviewed by LOIS - 01 September 2018

" auto europe is easy! I would really recomend getting the full insurance its really handy "

" I got there and took a ticket, the number was 243. The number on the screen was on 127 but there were only around 15 people in front of me?! There was no attempt to fix the issue, people were pushing & no one working there seemed bothered about the delay. I booked that flight as I had somewhere to be, but because of the chaos at OK I missed my reservation & completely ruined my night! I ended up paying €18 euros for 'priority' checking in which only saved me around half an hour. I want that refunded!!! Complete waste of money! Once I'd finally got the paperwork after 2 hours I had to wait another half hour for them to bring the car round!!! Thats when I saw my original ticket number come up. But as my car wasn't there yet I may as well of waited & not paid for priority!!! Honestly it was a joke!! 2 & a half hours!!!?? I asked the boy working whats gone wrong tonight & he said its always like this???!!! I can tell you its not as I rent cars from OK frequently!! The least you can do is refund the €18. I don't know how you can make up for ruining the first night of my holiday! "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 6

IBIZA, ES - Reviewed by CARLY - 01 September 2018

" Check your companies you're working with - they're giving you a bad name. "

" Customer service non existent. Rude and inefficient. Took 2 hours to get a dirty, beat up car with rubbish still in from previous renters. Was told if I wanted the car I booked I could wait longer but no idea how long. The 'insurance' I paid extra for at fine of booking apparently covered nothing or so the rude staff member told me. Worst experience I've ever had with car rental. I work in travel industry sand this just isn't acceptable. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by KEVIN - 01 September 2018

" Please see above "

" Pickup from airport was good. Que at the hire car centre was bad. Waited an hour! Car was good. Bmw 1 series. Drop off was ok. No clear instructions on what to do when arrived. Que for minibus back to airport "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by JOSEPH - 31 August 2018

" Car condition and bus connection good. Collection and drop of extremely slow! "

" Disappointed with the time taken at collection over 2 hours and the same at drop off. The bus service was good though. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by HENRY - 31 August 2018

" Atrocious, luckily I was in a position to go to another company and pay for another vehicle. I can not understand how you think this is an acceptable way to run a company, take money and then provide an appalling service. "

" I would like a full refund. The service you provide is absolutely beyond shocking. I landed at Palma airport on time and I expected a car hire service which would provide a car in a prompt manner. When I turned up to OK Cars the queue to get to the desk was 3 hours, and then after that an estimated 45 mins before I would have been able to drive away in a vehicle. Therefore as I was not prepared to wait for 4 hrs for my car, so I went and hired a car from another company. There was not anyone to talk to or any one to help the hire place was absolute chaos. Therefore I would like the full refund of 46.55. You know I did not pick up the car so I find it slightly odd how you are asking for a review. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SEVILLA, ES - Reviewed by MATTHEW - 29 August 2018

" Very easy to use 'site, have spoken several times on the 'phone and they are always easily accessible, polite and knowledgable. AutoEurope and OK Rent are the perfect combination "

" This is about the 4th time I have used OK and all in various locations. Overtime with-out fail the staff are friendly, helpful and the cars are great; always clean, new and usually top specced with Sat Nav, DAB etc...awesome! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by FREYA - 29 August 2018

" Awful - never renting with OK rental again! "

" A total shambles "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by OLIVER - 29 August 2018

" Auto Europe were good as usual but let down by partnering with an appalling company in OK Rent "

" We were picked up by the free shuttle and taken to OK Rent's office where we were met with a room full of at least 50 people waiting to pick up their car. You had to collect a ticket and wait for your number to be called. For an additional 18 euros you could join the 'priority' queue. We decided to join this queue and I'm glad we did as I think we would still have been there waiting for our car otherwise! Even in the priority queue we had to wait over two hours to be served, when our car was provided it was covered in scratches and generally messy throughout. Will absolutely not be using OK Rent ever again and advise everyone else to do the same. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 3

MENORCA, ES - Reviewed by ANTONY - 25 August 2018

" no problems "

" Car not ready on arrival "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MENORCA, ES - Reviewed by LINDA - 25 August 2018

" Best car hire in Menorca . We have used a few others but find OK efficient, friendly, the shuttle drivers are also very helpful and they SMILE . "

" Already shared "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by JOHN - 23 August 2018

" AE are always reliable. A great resource! "

" All the hire companies in Ibiza understandably get pretty overwhelmed in August, but surely nearly hour long wait to pick up (or two hours the previous week) and then non-availability of requested vehicle, could be avoided with better management (and maybe less overbooking?) by OK cars (who it has to be said are by no means the worst - Record.Go have that accolade in my book). "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by PAUL - 22 August 2018

" Striken OK rental off your car hire firms as they are damaging your reputation. "

" Awful....incredibly slow staff and too few to cope with demand, they then attempted to con the private insurance they offer out of you. Rude, ignorant and terrible customer service. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by IAN - 21 August 2018

" as above - very dissapointed and will definitely not use again or recommend due to expreinece Also very slow check in process and return- not enough staff and poor organisation "

" v ery dissapointing to find that despite taking out insurance to cover potential excess charges ,we could not utilise as we had to leave a credit card number on picking up the car and OK rent did not recognise American Express .,This was in ther small print of the agreement ,howevr really disapointing that car hire company would not accept a number of alternative cards/solutions we offered - seemed to not want to work with us on this!.So we had to take their insurance which cost more than the actual car hire! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by JUDITH - 20 August 2018

" See above "

" Did not have car as my error that put wrong flight time but told you only keep this for an hour. Flight was delayed so even though my initial error, unlikely you would have kept it. Only positive was at least we got a lift back to the airport rather than being told we should get taxi. Phoned to explain what had happened and told would get a refund in 8 days but still waiting for this after 11 working days so will need to ring you. Whole experience was horrendous although I obviously am at fault for putting wrong flight time down. An hour over is ridiculously small amount of time to give people. Also we were told that I had put down midnight instead of midday but I hadn't though by this time it didn't matter anyway. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

ALICANTE, ES - Reviewed by ANGELA - 19 August 2018

" Pick up point was incorrect and we waited over 50 minutes at the wrong station number, a shuttle bus driver then stopped at the number 27 - 29 stop to tell us that we should be at 1-5!!! had to then wait another 20 mins for a shuttle bus to the office! "

" tried to get me to sign for the car by saying it was brand new with no problems, luckily we found a dent in the car before we drove it away and had the paperwork amended otherwise they would have happily charged me for it - also told that I could fill up the petrol when we dropped off the car, this is not the case and had to then drive out to fill up the car before returning it. they scrutinise the car when you return it, so make sure that you scrutinise the car before you take it otherwise it is a standard car rental company - nice cars, well kept "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by DANIEL - 19 August 2018

" Dreadful experience as discussed by phone with your customer services "

" Extremely rude staff aggressively pushing insurance that was not obligatory "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GRANADA, ES - Reviewed by BEN - 14 August 2018

" No "

" No "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by STUART - 14 August 2018

" As above "

" Collection of car extremely slow-a 2 hour wait with young children! Staff couldn't care less-won't be using again "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 9

GRANADA, ES - Reviewed by SARAH - 14 August 2018

" Easy to book/good prices, very happy with autoeurope. "

" Relatively quick to collect but staff denied all knowledge of included extra driver - and I didn't have the screenshot to hand, so they attempted to charge an extra 70 euros. I was also told car in brand new condition (only 10kms on the clock) yet I found a scratch on the driver's door immediately. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MENORCA, ES - Reviewed by MICHELLE - 14 August 2018

" As above. Auto Europe booking was fine and all paperwork was there ready and waiting. No problems. OK rent however will not be getting my custom again "

" finding the shuttle bus very tricky. I had to go round a very scratched car myself with kids in tow on a very hot day and mark down all the scratches. The cars are parked close together and inspecting was tricky. There were a lot of dents and marks and I tried to get them all down as best I could but I missed some as the kids were complaining about being in the hot sun it was 37 degrees outside. No incidents happen on our trip. We parked in a driveway. There are beepers and sensors all over the car so not likely to hit anything. When we returned to OK rent the car in front was spanish - no one looked over their car. They got the keys and left. The next car was us and the car behind was also english. He looked over our car and found a microscopic scratch! they wanted to charge us 350 euros. We did not sign and we will block our credit card... this is a scam and must be stopped. The car after us was very brand new and they found a microscopic scratch - probably from some tree branch and also wanted them to pay. Basically if you do not take out their very expensive all inclusive insurance they will find some mark and charge you anyway. This is illegal. I will be reporting to Rip off Britain. The spanish were not treated the same. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MALAGA, ES - Reviewed by CHRIS - 13 August 2018

" service from Auto Europe was good - OK Rent so so "

" pick up process was pretty bad - extremely long wait time, ticket system with queue jumping process. We booked a 9 seater - which we got - but it was basically one of their shuttle busses ! "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 6

PALMA DE MALLORCA, ES - Reviewed by KEITH - 13 August 2018

" If you use a company you need to make it clear that they are not as advertised at the airport . You need to make it clear when booking g such things as a child seat and when someone ticks it the price doesn't change on website but they will be charged € 49 for the hire of one ( I was held to ransome as I could not move my child without one so had to pay ) . You need to make it clear where car is to be collected from or where to go for minibus for transfer . Frankly the whole thing was terrible and I will be making my feelings known on tripadvisor as well as other social media sights but will give you an opportunity to put things right first . I expect to be contacted by someone from your office . "

" Really the worst car hire experience I have ever had . With no exaggeration it took longer to collect car than it did to fly to Majorca .I was travelling on my own with my six year old son and to be kept waiting for over two hours is frankly beyond belief Staff were rude . Extra charges were ridiculous and were not shown when booking was made . Car was not what I had booked . I expect to hear back from someone as I felt that the experience was fraudulent. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 5

BARCELONA, ES - Reviewed by IAN - 12 August 2018

" Car upgraded with no charge and almost new, which was very good. "

" Took 90 minutes to pick up the car once we arrived at OK Rent. This may have been because of a taxi strike. Staff seemed slow and this was the first time I had to mark damage on the car rather than being shown a form with the damage already recorded, which meant I had to go back into the office (as did everyone else) and interrupt the adviser. Seemed a very inefficient process and very slow. "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by PHILIP - 12 August 2018

" Don,t go with OK rent a car - you will be fleeced. What sems like a good price at the outset is not what you end up paying "

" Had to wait 2.5 hrs in sweltering neat to pick up car and then effectively forced into buying unnecessary and stupidly expensive collision damage waiver insurance which I believe I already had, as I had alredy bought cover for this in the UK before I left but was told this was invalid which I believe to be a blatent lie. Bythis time,however, we were so pissed off that we didn't bother arguing about it. There were also some language issues to overcome which made it difficult to argue our case. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 6

PALMA DE MALLORCA, ES - Reviewed by PAMELA - 10 August 2018

" Neutral regarding this. I'd be a lot more careful if I did and want to know more about the car hire company that I was being referred to. "

" Waited ages on arrival as buses were full and not frequent enough. 'Fast track' is a rip off at EU 18 but I went for it as I had already wasted so much time getting to the office. Man on counter was threatening regarding my refusal to take out extra insurance at EU 160 (1.5 times more than the cost of the car hire!) and told me that the excess policy I had bought in the UK was worthless. He told me that OK Rental could change the T&C whenever they liked and could charge me whatever they liked when I brought the car back. Unlike other car hire companies I have used in Mallorca I was given a blank picture of the car and told that the onus was on me to mark up every dent, scratch, mark as failure to do so meant they could charge me for it as new damage when I returned the car. The car I was allocated had many, many such things. It took me a long time to document them and to play safe I also took photos. I worried all during the holiday that I would be ripped off when I returned the car but it was actually very quick and easy. Nonetheless I shall NEVER use OK Rent again due to my collection experience. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 3

ALICANTE, ES - Reviewed by CHRISTINA - 10 August 2018

" I purchased additional insurance from auto europe; it wasn't clear that the additional insurance wasn't with OK rental. I hadn't realised it was with auto europe. "

" Waited over nearly 2 1/2 hours to pick up car - 4 staff working and there must have been at least 50 people waiting once I left. Customers are handed a blank damage form for each car and told to go and report on the condition of the car before leaving the depot. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 7

IBIZA, ES - Reviewed by PAUL - 08 August 2018

" I had not understood at the time of hiring that we would be contracting with a third party and that the hire company's offices were 10 minutes away from the airport. I will use a more mainstream provider next time "

" There was no vehicle available at the pre-allotted time. We had to wait almost two hours for a vehicle, with constant mis-information being given to us about the likely waiting time. There was very little empathy from the counter staff and the supervisor was positively rude. The vehicle was not fully fueled, the add-blue was showing as low, as was the screen wash. We were also encouraged to upgrade our insurance cover (€149), as the Auto Europe protection was reportedly only up to 3,000; I took the additional cover as this was a large vehicle and the roads in Ibiza can be quite tricky "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 5

MADRID, ES - Reviewed by RICHARD - 08 August 2018

" Terrible "

" Despite booking a car for travel into Portugal I was told this wasn't possible unless I paid an additional £400 insurance. I had no choice but to pay. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by AURIMAS - 08 August 2018

" - Should check and fix the scratches ourselves; - The contract was not right because instead of my name in the "customer" section there was Autorental name; - They told that the insurance Autorental offers is not necessary so that they should take theirs. "

" - Should check and fix the scratches ourselves; - The contract was not right because instead of my name in the "customer" section there was Autorental name; - They told that the insurance Autorental offers is not necessary so that they should take theirs. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by KEVIN - 07 August 2018

" Not great this time. Ok in the past. "

" Terrible queue on pick up. Lack of staff. Wanted extra money for fast track (18 euro). Wanted an extra 108 euro for insurance when additional insurance had been purchased from yourselves. Over 5 hours to pickup a car. Very poor. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 7

ALICANTE, ES - Reviewed by RICHARD - 07 August 2018

" Would not hesitate to recommend "

" Efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by BEVERLEY - 07 August 2018

" AutoEurope are generally very easy to use and are simply a 3rd party broker allowing the user to choose their car. I´ve used them many time, and they are not the problem with this particular car rental experience. "

" Shocking service. 43 people in front of us to pick up cars at 9.30pm, unless we paid 18 euros to join the queue with 12 people in front. However 2 of the 3 staff went home at 11pm. The one remaining staff member had not eaten or had water in 6 hours as he was so busy with so many angry people. We finally were able to collect our car at 2am (with 2 young children, we had a 4.5 hour wait with an empty vending machine and no way of getting food or drink unless catching a taxi to a shop). I have never experienced anything so bad in any customer driven business, and will never recommend this company. I was still forced to pay the 18 euros for the privelidge of getting the car at 2am. There were still about 20 people left to collect cars, I imagine the poor staffmemeber didn´t get home till 6am. We finally arrived at our destination at 4am and that day of our holiday was ruined, as I´m sure many people can imagine two young children do not deal well with such a broken night. Do NOT use OK rent a car. My suggestion to them is to have many more staff, and a separate queue for people who don´t bring credit cards. Each rental was taking a minimum of 20 minutes and sometimes 40 minutes. The whole process was painful. I will be formally complaining too as it was altogether unacceptable. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PALMA DE MALLORCA, ES - Reviewed by ANDREW - 06 August 2018

" The counter staff lady at OK RENT PALMA AIRPORT aggressively tried to sell myself excess insurance even though I have my own excess insurance. She needs retraining. "

" The counter staff tried to aggressively sell myself excess insurance. I explained I did not want her excess insurance for 109 EUROS. I have my own personal cover. She was aggressive and persistent. I was not happy with her attitude and this was a disappointing experience. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by PETER - 04 August 2018

" Customer services. Ok aren't interested We will never use them again Get the staff to match the orders. "

" We will not use ok again We have used them before and had a very bad experience picking up the car. But thought that was a one off This time it took us 2 and a half hours to pick up the car They just can't cope Also I told them we had a second driver but the check in girl refused to accept as it wasn't on my voucher When I checked my contract it was on it but I couldn't be bothered to go back "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 5

SEVILLA, ES - Reviewed by PHILIP - 03 August 2018

" The OK rent experience took the shine off the first part of the holiday right when we should have been excited and ready to go "

" It was not clear where to go to get the shuttle, when we did we turned up and there was 1 person on the counter and it took us over 1 hour to get the keys for the car. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by RICARDO - 03 August 2018

" Ok "

" Ok "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MENORCA, ES - Reviewed by MALCOLM - 01 August 2018

" Everything went very smoothly the car we booked was unavailable so was upgraded to a larger vehicle very nice but far to big for 2 people. "

" The outside of the vehicle was very dirty, although they rewashed it on request it wasn't wiped down so when it dried the dirt was still there. The satellite navigation and on-board computer was in Spanish they should have altered the language to English so i could understand it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MALAGA, ES - Reviewed by JANE - 01 August 2018

" Generally very good "

" Shuttle from airport is a free for all. Could do with designated stops for each company. Long wait to get car but not a problem for us. Return was really easy and filling station right next door "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SANTIAGO, ES - Reviewed by LUCAS - 31 July 2018

" Very pleasant first car hire experience. "

" No issues with car pick up or drop off process. All upfront about fees and existing damage to car. Shuttle service was easy by following provided instructions. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by HUGH - 30 July 2018

" Very smooth and easy to use "

" Very efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by GAVIN - 29 July 2018

" Easy, never had any issue "

" friendly quick service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by GEORGE - 24 July 2018

" See above. "

" Because they didn't have the car i placed my order on i was offered an upgrade but had to pay £160 more. I think that if the they don't have the car you order the upgrade should be free just like other car hire companies. The car i got hadn't even been washed or cleaned properly. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 5

GRANADA, ES - Reviewed by IAIN - 23 July 2018

" Excellent service "

" On airport no queue friendly service-no hard sell of additional prodictd "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by DAVID - 23 July 2018

" easy to book , I always use auto Europe and recommend them to friends .maybe introduce a loyalty scheme "

" Excelente service highly recommend ok rental "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SAN SEBASTIAN, ES - Reviewed by DAVID - 19 July 2018

" Please see above. "

" Our reservation was cancelled minutes after we submitted the on-line request because it was not permissible to take the car to France. Nevertheless our credit card was charged the full amount. A week later, we're still disputing the charges. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

PALMA DE MALLORCA, ES - Reviewed by MATTIA - 18 July 2018

" Terrible, I had good experience with you AUTOEUROPE But OK RENT A CAR Is a nightmare. You must be clearer on website "

" I booked this car with YOU! not with "OK RENT A CAR" they ask me to pay extra money for the insurance! That day all us were uspset! "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

GRANADA, ES - Reviewed by CHARLES STEWART - 16 July 2018

" very happy with whole transaction "

" very smooth, no prioblems excellany service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by ALAN - 13 July 2018

" Very helpful and professional "

" Very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by JONATHAN - 10 July 2018

" Pretty bad "

" The minibus transfer info from the airport you gave was incorrect and you messed up the second driver option i booked - i will be writing to you about this "

Value for Money: 9
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by WILLIAM - 10 July 2018

" Had a bad experience a few hires ago when you wahed your hands of my concerns "

" The wait to get the car was too long The pressure to buy insurance at €300 was excessive The delay to return the car was terrible The wait for transport to the airport was awful - and there was no organised queue. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 3
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by EDWARD - 10 July 2018

" Terrible. Completely let down. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MADRID, ES - Reviewed by ELISA - 10 July 2018

" . "

" Took two hours to get the car when we arrived at the desk, mostly due to the inefficiency of the representative. Forced to get an insurance from Ok rent even though I had supercover with Autoeurope. Same queue for check in and drop off, which meant we had to wait a long time for a quick drop off. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by IAN - 09 July 2018

" Could not have been better. Very friendly and helpful staff "

" Exceptional value and service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by DAVID - 07 July 2018

" No issues all went satisfactory "

" All went smoothly, no issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by DANIEL - 03 July 2018

" Good website, easy to use and cheap prices. Would probably take an annual excess insurance separately and just pay for rental next time. "

" Was unable to add the second driver without a passport, contrary to information provided. Perhaps unsurprisingly, the requirement for a passport for all drivers was magically waived if we took OK Rent's own insurance (€220 for the hire period, more than 5x what we had paid through Auto Europe)! We were able to add the second driver when we returned to the desk the next day with the passport, although there was a long wait. We also witnessed some hard/misleading selling of insurance to another couple whose first language was not English or Spanish which was a bit offputting. The dropoff experience and shuttle to the airport was pretty good though. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MENORCA, ES - Reviewed by PAUL - 02 July 2018

" N/A "

" N/A "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by DANIEL - 01 July 2018

" Good booking, good price, efficient online service. "

" Directions to shuttle bus were completely wrong. Car collection was disasterous with a 2 hour wait. Queue system is confused, over-complicated and involves an opportunistic €18 fee to be served sooner. Very unsatisfactory. "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by STUART - 30 June 2018

" Auto Europe Web site easy to use and all paperwork processed simply. "

" Much easier than anticipated, having had issues with other car rentals before. Pick up was waiting for us at airport, short transfer to rental offices and paperwork quickly sorted. Car was as offered and clean. Return process equally easy and just waiting for deposit to be returned.... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by GABOR - 27 June 2018

" Could not reach auto europe when tried to find a solution for the deposit or try to find an alternative car rental. "

" OK Rent have not accepted a debit card deposit for the car rental and charged very high daily rate for there insurance. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 9

PALMA DE MALLORCA, ES - Reviewed by GRAHAM - 27 June 2018

" As above, if 'OK Cars' are in your portfolio "

" Despite there being no visible damage, operative insisted on charging €200 for a scratch. Only those customers who had their own insurance were selected for this treatment, so that their own insurers would not get suspicious of this scam. Frantic customers with flights home to catch were blackmailed into signing, by operatives who were clearly trained to handle the emotional chaos of such clear scamming by OK cars. I suggest you dis-associate yourselves from them before your own reputation becomes damaged by online and social media reaction. You are supporting a scam, in which undamaged cars are recycled with minor scratches paid for by endless successions of customers for the same scratches which (as in my case) are invisible in the dark at a midnight hire on a black car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by PAUL - 26 June 2018

" As above "

" There was no reference in the booking to OK. It was on,y after telephoning Autoeurope when I rives at Ibiza that I was told that OK were the company being used. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by CHEIKH - 26 June 2018

" Very nice experience. Perfecto! "

" AutoEurope and OK car rental are an excellent source for car rental. Thank you for your clear prices, your efficiency and the professionalism of OK staff. See you again in August! CB. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by IAN - 23 June 2018

" Wrong instructions at airport for transfer to car depot. "

" 21/2 hour wait for collection of car, not enough staff. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 4

MADRID, ES - Reviewed by SEBASTIAN - 23 June 2018

" No happy with ok rent a car Very disappointed "

" Left key in hire car. Contacted ok rent a car on many occasions to check and arrange keys to be sent to my home adress. Had no replay via email or no has been given multiple phone numbers and everyone just sent me somewhere else. Very unsatisfied "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by FEDERICO - 21 June 2018

" OK Rent may not be a "front of mind" household name but it's only a matter of time before it becomes one. It really is a brilliant car rental company, refreshing in its approach to customers services, innovative in what is a mature and saturated market. From the shuttle bus driver to the guys at the counter, the professionalism and customer engagement runs through the company. Well done OK! p.s. Auto Europe: I am happy for you to publish my comments BUT NOT my name. Thank you! "

" Given my less than satisfactory experiences with Auto Europe's suppliers in the recent past, I had low expectations. HOWEVER, I was not only pleasantly surprised by OK Rental but was incredibly impressed with their professionalism. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by ANNA - 18 June 2018

" On your website you trick people into buying insurance when you still have to buy insurance directly with the car company. It's a joke. We will never use your company again. "

" Ok Rent were very helpful. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by CHARLES - 16 June 2018

" Pick up took ridiculously long. I was waiting nearly 3 hours in the heat "

" Pick up took ridiculously long. I was waiting nearly 3 hours in the heat "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MENORCA, ES - Reviewed by CHRIS - 15 June 2018

" Good value rental. "

" Good service. Very clean car (almost new) but it was not the one we ordered. Quick check-in facility when we returned the car but we had to wait 30 minutes for the shuttle bus to take us back to the airport. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

ALICANTE, ES - Reviewed by STEPHEN - 13 June 2018

" Easy to use website is good and like emails with promotions "

" Great service and price the only thing that we weren't happy with ok rent a car is that they have increased their excess retainer on credit card to €1,050 from €600 we have used them Di ce they opened last March and we have 2 more trips booked to our holiday home in August and November and are now considering going elsewhere as their rates are increasing quite a bit over the last year and excess now becoming too much "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by MARC - 01 June 2018

" Auto Europe offers competitive prices. Strongly recommend to call the hotline as the staff is really helpful and provide excellent recommendations and up-to-date information. "

" Good service, friendly staff, modern rental station, relatively new car in best conditions. Recommendable! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by LEILA - 19 May 2018

" I often nook through autorent. Always good experience "

" I have used this company before, in Ibiza and Menorca and now in Malaga - always great service! All 3 times i got tge car i had booked. All perfect, nothing to fault. Recommended. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by PETER - 18 May 2018

" A good experience apart from the insurance side, far too complicated!! "

" Ok Rent was ok but only ok. I had already opted for the insurance upgrade with Auto Europe, but was told that it didn't really cover the car with them, I had to book insurance separately with them, then the hard sell. To be honest hire car insurance with most car hire companies is CRAP, you lot just make it far too complicated to suit yourselves!! "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by MALCOLM - 16 May 2018

" Very disappointed that AutoEurope is associated with a OK car "

" My advice to anyone considering hiring form this company is to give wide berth unless you are prepared to pay for full excess cover. It is important for anyone considering hiring for this company that they put the onus on the renter to find every single minute scratch and scuff damage and record it on camera - or they will charge you for any minute damage they find on returning the car. As a frequent traveller I have hired many cars from all the main companies and many smaller companies like OK Rent a Car. I might have just been lucky but this is the first time I have experienced what seems to be the classic insurance claim scam for minor alleged damage that any other major company would not have given a second glance to (the alleged damage was a tiny 3mm square chip on the bumper). Firstly, the car was provided dirty (covered in dust and dirt) and OK Rent a Car expected me to minutely exam the car for damage and photograph it if I found any as evidence. It was virtually impossible to find all the damage due to the state the car was supplied in, but despite this I did manage to find some damage and duly recorded this on camera. On returning the car they managed to find an additional tiny mark on the rear bumper (for which they found suspiciously quickly – as if they knew it was there under the dirt). Incredibly this amounted to 200 Euros of damage! They then went on to tell me this would not be any problem as AutoEurope would pay me back without any questions as I had full cover with them. They then looked very embarrassed when they realised I did not have the excess cover with AutoEurope. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

MALAGA, ES - Reviewed by RAMON - 16 May 2018

" the extra cover with you I was told was not worth the paper written on "

" only 2 counter staff both trying to sell extras and bering aquward with all 10 people waiting arrived in dalight left at night with very dirty can not to be able to see a black car for faults Will never use OK again "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

MADRID, ES - Reviewed by HARRY - 16 May 2018

" mainly good "

" mainly good "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by ROBERT - 15 May 2018

" faultless start to finish "

" A bit slow to check the car out but everything else first rate , no pressure to take there excess insurance. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by CHRISTOPHER - 15 May 2018

" Not bad but ended up being more expensive than expected "

" Seemed really cheap when booking online, but ended up paying $100 in extra fees which wasnt expalined well by the employee. "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by IAN - 14 May 2018

" Very easy booking process "

" The collection process took over an hour, this could have been speeder if there had been more staff working "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MALAGA, ES - Reviewed by MALDWYN - 14 May 2018

" Good value and easy booking process. We were forced to cancel the original booking as unexpectedly our party grew in size and needed a larger vehicle. There were no cancellation fees and our monies were refunded quickly. We then simply chose and booked the larger vehicle. "

" Efficient airport transfer handover procedure at the OK rent a car depot. Car was almost new, clean and perfect for our need. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by PATRICK - 14 May 2018

" Auto Europe gives confidence about carhire. Firstly their quality control process for ensuring carhire companies they recommend perform efficiently and secondly that if there is a problem it will be resolved. The freephone number and ease of contacting Auto Europe is reassuring "

" Seemed good value. Good quality vehicle. Check in and drop off process straight forward. No hard sell of extras which can be a feature of hiring a car "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by VICTOR - 13 May 2018

" Worth considering although off airport "

" Good to deal very helpful and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by PHILIP - 12 May 2018

" Ok "

" Quite good in all areas except delay in collection. 50 minutes wait with only 3 people in front of me is excessive. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IBIZA, ES - Reviewed by ANTONY - 09 May 2018

" All very good and great price at this time of year. Just annoying they try and upsell even more insurance. "

" Very good and Modern rental company. Cars all very new. Even though I took extra excess cover, to cover 900 euros. They said I was not covered on anything above 900 and would have to pay! Very confusing. Insurance with Car hire needs simplifying. Basic or full. No in-between. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by GILLIAN - 04 May 2018

" Helpful pleasent staff "

" Very well organised people where great, and very officient. Pick up and drop off was quick and stress free. All in all a good experience would definitely use them again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SEVILLA, ES - Reviewed by MARY - 04 May 2018

" See 4 above "

" The overall experience was very good, even excellent, especially the value for money element. The one point which was less good was the type of vehicle used for the shuttle between OK rentacar and Seville Airport. My husband, who is somewhat disabled, found the high step into the vehicle difficult to manage. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by IAN - 03 May 2018

" Very good "

" Unfortunately car was covered in sand after storm, but very apologetic "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by JOHN - 03 May 2018

" I booked via phone after obtaining quotes online and found the booking person to be very helpful and efficient at his job. "

" The location was difficult to find at the airport when it came to dropping the car off however the shuttle service was very good and we didn't have long to wait in getting picked up and dropped off. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

OVIEDO, ES - Reviewed by LESLEY - 30 April 2018

" Perhaps we were unlucky with this one hire, but it will mean a lot of extra hassle with insurance when the so-called damage was spurious and the initial state of the car showed there is no intention to repair anyway. "

" After an initial wait of 25-30 mins we were given a car with >10 old scratches in the black paintwork. On return the staff member 'discovered' another very light old scratch, visible only in sunlight, that he said we were liable for. On querying this, he said he could record dead flies on the windscreen as stone chips, and that we should just claim on insurance. This scam was by far my worst experience with car hire. I would not hire with OK again, and will warn my university colleagues also. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 3
Condition of the Vehicle: 5

GRANADA, ES - Reviewed by AMANDA - 29 April 2018

" This company has by far the best staff and cars. The whole experience was faultless unlike most car rental companies. Value for money is outstanding. "

" Outstanding. The Staff were fantastic at the airport, by far the best rental car company! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by DAVID - 27 April 2018

" You must make the insurance cover clear to both the customer and the rental company at the time of purchase so you don't get last minute pressure at the pick up pint "

" Car very good - virtually brand new Price good - but only when you include the free additional driver However - we were bamboozled at the collection desk about the need to take out extra insurance at a cost of £140! We thought we had booked premium cover which took care of all the extras they were talking about but we had to argue and still ended up paying £14 for extra breakdown cover (just for peace of mind) which were weren't convinced we needed "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by FIONA - 27 April 2018

" Email with voucher didn't arrive after booking - when I phoned call was answered promptly and call operator was extremely helpful and firendly. "

" Heavy sell of extras when picking up car - tried hard to persuade me to take out all sorts of extras which wasn't ideal but otherwise good. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by PATRICIA - 29 June 2015

" I specifically booked a SMALL AUTOMATIC car. On arrival at OK CARS in Palma I was told my booking was 'upgraded' to a larger automatic car at the same cost. I did not accept this, and had to accept a small manual car. Why was the car I had booked confirmed, then not available? I am thoroughly dissatisfied with Auto Europe's treatment. As they are a broker, why did they not inform me of a hire company that COULD supply the car I required?? "

" OK RENT personnel were very polite and helpful in the circumstances, but that does not excuse the fact that they could not provide the car I had ordered, and paid for, several weeks in advance. Why should they assume I will be pleased to have a larger car than the size I booked??? It is dishonest to advertise automatic cars which are not available for immediate pick up at an airport. "

PALMA DE MALLORCA, ES - Reviewed by MEGAN - 29 June 2015

" The company is far from the airport. We waited nearly 2 hours in a queue to get our car. If you don't pay full insurance, you have to check the car for damage yourself after that and queue again to get it signed off. Would never use them again. "

IBIZA, ES - Reviewed by DAVID - 28 June 2015

" Using a broker caused more issues than booking direct with a better car hire "

" Shocking! Initially OK refused to recognise our booking for a Kia Sportage or similar and tried to give us a Fiat 500, then a Honda Jazz before finally settling on a Renault van far we explained the 4 adults, baby and luggage would not fit in a small hatchback Hanse why we booked a larger car. They then tried to charge us for fuel in advance even though we had booked a full to full policy. The car required a service and was 1300 km overdue. On returning it and getting a transfer to the airport, the transfer driver left the depot leaving my husband behind after I had got in to fix the baby seat. Needless to say my baby was also not strapped in and after I shouted for him to stop he told me that the airport was only 2 minutes away, unacceptab "

IBIZA, ES - Reviewed by MICHAEL - 21 June 2015

PALMA DE MALLORCA, ES - Reviewed by KEITH - 17 June 2015

" Good as usual "

" Awkward to find on return. But would use again. "

MENORCA, ES - Reviewed by PAUL - 14 June 2015

" Improved satisfaction this time as able to offer rental based on collect and return full of fuel. Previously collect full and return empty was unacceptable for short break on a small island. The zero excess option which we took was on of the main reasons we biked with Auto Europe, this fits our requirements perfectly. "

" There was no information on arrival at the airport as to where to find OK Rent. We asked around the other rental companies but all the answers were vague, stating you have to go to the car park??..It was only by look that we saw the OK minibus in the distance. When we caught up with it at its stop there were still no signs/info to say they this was where to catch it. In summary needs signs to tell you where to go and to identify the meeting point when you get there! Once we found them all was fine and we were satisfied with the car and service "

MENORCA, ES - Reviewed by PETRE - 14 June 2015

" Said on website that we would be picking car up at airport but we had to get on a bus to where the car was , if I'd have known this I wouldn't have booked it . "

" Same as the comment above would have preferred to pick car up at airport "

PALMA DE MALLORCA, ES - Reviewed by LESLIE - 12 June 2015

" instuctions should say pick-up out-side terminal on sliproad for drop-off/departure "

MENORCA, ES - Reviewed by JEFFREY - 28 May 2015

" Make it really clear if the rental company is on site at the airport, I recall OK Rentals were included as on site when in fact there was a shuttle! "

" Didnt realise it was offsite airport shuttle, directions were very poor the offices are based on an industrial estate full of no entries and one ways, Checking car out was dire with only 2 members of staff to deal with a crowd and were too keen to sell extras like CDW and breakdown cover which I would have thought the latter was included given the car was brand new!! "

IBIZA, ES - Reviewed by CARL - 25 May 2015

PALMA DE MALLORCA, ES - Reviewed by VESELIN - 18 May 2015

" had been charged for something I didn't want at all, without asking to leave a deposit. Customer misleading and hidden charges. "

" n/a "

MALLORCA, ES - Reviewed by GUY - 15 May 2015

" I was charged 24 euros by OK Rent for 'preparing the car'. I had never been told this charge would be made. I should have been forewarned. "

" As above, I was charged 24 euros by OK Rent for 'preparing the car', which I had no forewarning off. When presented with an unforeseen charge you have no choice but to pay. "