AUTO EUROPE ORLANDO, UNITED STATES Car Rental Reviews

ORLANDO, US - Reviewed by TIMOTHY - 16 September 2025

" as above we were sure we had taken out the most comprehensive insurance with Auto Europe but found out that we didn't have the full cover when we picked the car up and had to pay additional fee's "

" I had to pay an additional £120 for insurance I thought we had taken out with Auto Europe "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by CATHERINE - 14 September 2025

" An easy process booking the car was easy and we had the best car we have ever had "

" The service was prompt in the airport which made the process of picking the car up easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by DAVID - 14 September 2025

" Easy to book, pick up and return "

" Did exactly as they should "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by KEN - 11 September 2025

" Easy booking in process, received the exact vehicle chosen, pleasant experience. "

" Pleasant experience, received the exact vehicle that I booked. Very happy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by PATRICK - 10 September 2025

" From start to finish the whole process was so easy we did not have any issues would highly recommend Auto Europe and Alamo "

" No issues we try to book with Alamo for all our car hire holidays "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by MARTIN - 08 September 2025

" Provided a good range of value quotes. "

" They gave me the wrong car at pick up, and the huge volume of cars being rented meant there wasn't much of a personal service. "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by DAVID - 04 September 2025

" Charges ridiculous "

" Got charged $120 for being early to pick up car after airline changed flight time "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by NEIL - 04 September 2025

" N/A "

" N/A "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by MICHAEL - 30 August 2025

" I was informed that I would receive a copy of my invoice by email which to date has not happened "

" Overall a very positive experience. The vehicle allocated was of a higher level than my booking and almost brand new. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by JOHN - 30 August 2025

" Superb booking system and able to deal with price changes. Has given you more business as a result not just from me but from recomendations to others via my podcast and YouTube show . "

" once again surprised at the satisfactory rental from Hertz despite the reviews read online. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by DAVID - 29 August 2025

" Very easy and stress free transaction. "

" Very efficient and reliable. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by JOHN - 29 August 2025

" Good value "

" Rude staff when returning rental "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 2
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by JAKE - 28 August 2025

" Easy to book, clearly available details. Good pricing "

" The car was labelled as a mid size SUV. What we actually got was a compact SUV "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by ASHLEY - 28 August 2025

" Nothing major to report. All was fine. "

" Left an item in the car on the windscreen. Returned 45 minutes later and it was not there. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 9

ORLANDO, US - Reviewed by ANDREW - 28 August 2025

" Auto Europe was fine all the paperwork etc was fine the issue was the lack of an 8 seater car. "

" booked an 8 seater, on getting to desk was told they did not have any 8 seaters and would I prefer a 7 seater SUV or a 12 seater minibus. as i needed 8 seats i said i would take the minibus was about to have that checked and they found an 8 seater, we were told location and went and loaded luggage and our 4 guests, 3 more were join in a week, got to villa and the next morning found the 8th seat was a base and seatbelt but no chair. so in effect a 7 seater. called them and thy had none to swap, luckily our 3 other members joining later had a car booked but wanted to save on parking at the parks, this was then back to the 2 cars as originally planned, if a fully working 8 seater is scarce then maybe they should have more in stock. did not ruin the trip but made it cost more as the 8 seater was more to book and additional car parking for 2 weeks at the parks was another £390 as well. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ORLANDO, US - Reviewed by ALISTAIR - 25 August 2025

" I don't believe auto Europe could have done much more as agents but I do not think thrifty is a good firm to partner with. "

" Ended with a five year old 15 seater which was not very clean and seats were stained.I was told by the representative that the vehicle was brand new. I was told there wasn't any cars like I requested. This was extremely difficult to get in and out of and none of the seats appeared to fold. I ended up having to hoist cases into the back. My children had to struggle with me. I am disabled. There was no tat nav which I asked for. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 1

ORLANDO, US - Reviewed by MICHAEL - 25 August 2025

" Nothing I can say really as once booked I didn't have any reason to change the booking or any further contact with AE so from that point of view everything was perfect. "

" On collection I was advised I could report any additional damage via the Sixt Portal which I duly did but the extra damage reported never showed. I sent a separate Email out of precaution at that point noting I had a full video of the condition of the vehicle as in addition to external damage not showing on the condition report, the parcel shelf for the boot was missing. In the Florida heat that was a real pain as couldn't ever really leave anything in the boot of the car both due to the heat and would have been on show. Might sound ungrateful but an X6 is a coupe so whilst technically an SUV, which is what I had booked, it meant I had to put one case on the rear seat. As we are a family of 3 we managed but it wasn't ideal. I had anticipated an X5 which would no doubt have accommodated the 4 cases we had with us. Every tyre on the car was a different make, from recollection some were all season tyres and some summer. Being brutally honest I would have expected same tyres on each axle as a minimum. That said collection was slick and the representative helpful and friendly. Return which was at the airport could have been a little easier if more staff on, it seemed to be one guy dealing with everything. He was understandably keen for me to sign off on the car on return but I felt I needed to film the condition carefully as the additional damage I had reported on collection had not shown in the App. Overall I'm not put off from using either AE or Sixt again just a few issues that Sixt could do better on. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

ORLANDO, US - Reviewed by STEPHEN - 21 August 2025

" Auto Europe were happy to take my initial rental money but have no interest on why Thrifty have charged me extra. "

" They have charged me £150 with no explanation & Auto Europe have totally washed their hands of this issue "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ORLANDO, US - Reviewed by PHILIP - 18 August 2025

" Although I was aware I could be supplied with a similar car, the replacement was not suitable for my needs during the rental period. "

" Chose veh. advertised to carry 5 cases...supplied car that had small boot ..2 cases at most. On drop off veh was whipped away before I had finished unloading, leaving a package in the car. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 9

ORLANDO, US - Reviewed by MARK - 18 August 2025

" Had a great experience "

" Had a great experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by SHARON - 18 August 2025

" The AutoEurope side of things was fine, it was Thrifty terminal staff that let the process down. "

" The Thrifty staff at the collections desk were terrible, I thought I had all the insurance I needed but felt pressured into taking more. Then he added on a fuel voucher, then he was talling me about the toll pass, but decided we did not need this as not travelling far, he told me all the toll booths had staff & I could pay cash if we needed to use them . We had tolls on the way from the airport to where we were staying, we paid cash but on the final toll there was no staff so had no choice but to drive through, so I have no idea how this will manifest. He then gave us the the car lot number where we could find the car & directions on how to find it, we went over to the collection garage looking for the car, it was very hot and we were very tired from a long day travelling, we could not find the lot number - so went to the Thrifty desk in the garage - the guy from the terminal had assigned us a car in Terminal C we were in Terminal A - we'd never have found it! Overal NOT impressed with Thrifty and would think twice about using them in the future. I thought the rpice I paid AutoEurope was a good price but with the add-ons that Thrifty made me feel I needed it was such a good deal. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by ANTHONY - 15 August 2025

" smooth, good price, great car "

" great price, friendly staff, great car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by MUHAMMAD - 14 August 2025

" Every details are fine. "

" Every details are fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by JULIE VICTORIA - 13 August 2025

" Stranded without a car, couldn't get in touch with this company at all to try and help me. No answer at any phone number. Eventually replied to my email (2 days later), offered a partial refund but I'm still waiting "

" Absolutely no use whatsoever. I stupidly booked a car to pick up at the wrong airport but they just wouldn't do anything to try and help me. Wouldn't ring Hertz at the other airport and just said it would be $780 for another car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ORLANDO, US - Reviewed by PAUL - 12 August 2025

" Overall a good experience which I would use again. "

" Pick up from Term C was quite slow with only one agent working. Some confusion when dropping the car back as to whether an agent should have checked the car with us being there but was told just to leave it. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by DAVID - 11 August 2025

" Overall efficient process. Transparent costing, great communication, will use again. "

" Great service and vehicle for second year running. Recommend!***** "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by SIMON - 11 August 2025

" Really good experience. "

" Hertz staff were very welcoming and accommodating when the vehicle needed to be changed to another vehicle with a bigger trunk/boot. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by DAVID - 10 August 2025

" Ease of use great company and will always go through auto Europe "

" Alamo are the best car rental service in Orlando and auto Europe are just as good easy process and u get what u need and will use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by MICHAEL - 10 August 2025

" As above. "

" Very quick service at the counter no pressure to take extras. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by PAUL - 09 August 2025

" Booking with Auto Europe is always an easy experience and, along with the competitive quotes, I use it because it offers an excellent refund policy which gives me 'peace of mind' and confidence to book. "

" The first vehicle I was given smelt of vomit (somebody had obviously been sick in the vehicle) so I went to the kiosk to raise this and asked for another vehicle. Fortunately, there was one available and I was offered another vehicle (the representative was very pleasant and immediately tried to rectify the issue). However, a vehicle in that condition should not have been allocated to me and I wonder what would have happened if another one had not been available. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 4

ORLANDO, US - Reviewed by STUART - 09 August 2025

" Great with Auto Europe, less so with Hertz even though we have had previous acceptable rental experiences with Hertz "

" I have. Reason for mid range score on counter staff is one totally unhelpful/disinterested, he sent us on a lengthy wild goose chase but one extremely helpful even though we had been sent to the wrong desk/office. Reason for mid range score on vehicle condition is one major issue, the boot would not lock, so only really used (120 miles) to/from airport. Also interior very scuffed/marked, otherwise OK "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ORLANDO, US - Reviewed by JENNIFER - 06 August 2025

" Again only issue was extra insurance that was put on that I had to pay for "

" Car was fine drop off was perfect very easy and convenient. Was told I needed extra car insurance I declined but counter staff had already put it on. I didn't need it really as it was only additional cover for a flat tyre. This was my only issue that I had with thrift other than that everything was great "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by RICHARD - 01 August 2025

" Terminal C of Orlando is very modern but just totally inefficient regarding vehicle rental counters with too few staff and many customers. They know how many people have pre booked so why are they understaffed and the staff so slow? "

" The poor signage at Terminal C of MCO to direct people to Terminal A/B for collection meant that people were waiting in a line unnecessarily because they were not aware the counter was closed. Once made aware the Terminal C counter was closed there was a line/queue for vehicles in Terminal A/B and slow service "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by RUSSELL - 01 August 2025

" Very simple and efficient. "

" Friendly, professional and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by KERR - 27 July 2025

" Negative due to service from Budget "

" After a 9-10 hr flight we waited for 2 hrs in a queue to receive our vehicle. There was only one member of staff on duty at such a busy time, which is ridiculous! After waiting in the queue and completing paperwork we were told that vehicle wasn't ready and we would need to wait another 45 minutes. I am reporting this to you as this is clearly not good enough and started the holiday for myself and my family off very poorly! "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 3

ORLANDO, US - Reviewed by PHILLIP - 21 July 2025

" I will always use Auto Europe for my rental cars - great service "

" The vehicle had spiders inside and a fair amount of minor bodywork damage "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 6

ORLANDO, US - Reviewed by STEPHEN - 20 July 2025

" Smooth transaction "

" No parcel shelf in boot so unable to leave luggage in vehicle as it would have been in full view. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by STUART - 16 July 2025

" Hassle free rental. "

" Quick colllection of hire car, friendly staff and no issues with my car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by IAIN - 16 July 2025

" Car wasnt in great condition , lots of wee scrapes & dents , all reported on time of collection , car hadnt been cleaned properly & smelled inside "

" Counter staff was very unhelpful & rude "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 4

ORLANDO, US - Reviewed by LIAM - 15 July 2025

" Price was fantastic. Process was smooth from start to finish "

" The process was very smooth from start to finish. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by JAMES - 15 July 2025

" NA "

" Waited 1 hour 30 minutes to be seen at the desk. Felt that this part of the process could have been much quicker. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by GARY - 14 July 2025

" Breakdown recovery would not attend car and advised of charge. I had to drove car some 20 miles back to airport to get replacement through no fault of my own. Terrible setvice. "

" Car No 1 returned due to low tyre pressure warning and other warning lights. Car No 2, stunk of tobacco all the rest of our holiday. "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 3

ORLANDO, US - Reviewed by HANNAH - 13 July 2025

" Got the best deal we could find with AutoEurope and Thrifty were great. Would definitely use again. "

" Easy pick up with no hard sell and we didn't wait long in the queue at MCO. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by ANDREW - 10 July 2025

" Easy and competitive "

" As always slow desk otherwise all ok "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ORLANDO, US - Reviewed by WILLIAM - 08 July 2025

" HAVE USED AUTO EUROPE FOR NUMBER OF YEARS NOW AND ALWAYS GREAT PRICES AND VERY EASY TO USE "

" EXCELLENT SERVICE AT COLLECTION AND DROPOFF, STAFF WERE VERY EFFICIENT "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by PAUL - 07 July 2025

" AutoEurope are always excellent, I only use them for US bookings. "

" Good service, car mileage was a little more than expected. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by COLIN - 07 July 2025

" Good "

" Took over an hour to collect car at Airport, long queue and only 2 desk staff at peak "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by JOHN - 03 July 2025

" Car had a couple of chips in the paint work. The card didn't run smoothly under 30mph. Seat was comfortable. I didn't pay for GPS but a map on the display would have been good. "

" Lady on the counter service was off hand. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by LAUREN - 30 June 2025

" Please see above. If hire rental companies held their suppliers more to account maybe service levels would improve! "

" 1 Counter staff lied to us in Terminal C at MCO. Said they closed at 10 - wouldn't let us join the line at 9:35 - had to get the plane train to terminals A &B. They were only due to close at 11pm according to the other terminal staff. 2 insufficient staff at A so ended up at B and still faced a lengthy queue time 3 car had not been properly checked- no water in windscreen washer and oil change advised by time we arrived at Villa! 4 The above reflects badly on Auto Europe - for context we hire vehicles at MCO at least 3 times a year plus hire in upstate NY. Usually use GoRental. Appreciate that certain matters ie staffing are outside of your control but with the no of cars you hire out using them you must have some sway. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ORLANDO, US - Reviewed by WILLIAM - 26 June 2025

" Auto Europe good budget very very poor "

" Counter staff very rude, vechile had lots of damage and they charged me for full tank of fuel even though I had extra drivers and a full tank of fuel on my package "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 1

ORLANDO, US - Reviewed by AMANDA - 25 June 2025

" Should be able to call you to discuss this matter not complete a web form "

" Have been charged for returning the vehicle empty when we prepaid for a tank of fuel "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by MARTIN - 24 June 2025

" Auto Europe were fine but I would advise that you review using Dollar for the way they are charging for damage that was previously there "

" My daughters car was very dented with scuffed wheels and when they returned the vehicle they are trying to charge them for the damage - luckily enough they took photos of the car before collecting so hopefully Dollar do the right thing - very disappointing from Dollar as we have used them on previous trips but never again and since we have returned home we have heard so many horror stories about Dollar "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ORLANDO, US - Reviewed by KENNETH - 24 June 2025

" We have used Auto Europe several times in the past, and not had a problem. Unfortunately the latest experience was not very good. "

" I was told that i needed a Toll Pass, as the toll booths were not manned, and I couldn`t pay with cash. This added considerably to the cost of the rental. When picking up the vehicle, the first one was double booked. We were allocated a second vehicle , and this had to warning lights on in the instrument cluster, and was also double booked. We then had to wait approximately 35 minutes in the car park waiting for a third vehicle to be allocated. Not very impressed ! "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ORLANDO, US - Reviewed by CHRISTOPHER - 23 June 2025

" Smooth efficient as always. "

" Works as it should every time. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by MARK - 22 June 2025

" I have used auto Europe before flying into Sandford and that experience was great. I understand my experience now isn't nothing to do with you as you are just a broker. So I wouldn't hesitate to use your services again. "

" After arriving into terminal c in Orlando Mco, there was only one check in desk at dollar and a queue that had 40 people in it. It took two hours to get to the front of the queue and then another 15 minutes to process the booking. After a 9 hour flight with three children it was a dreadful experience. Also the car was quite dirty inside( sticky buttons and centre console) we are looking to go back in March 2026 and would never book with Dollar again "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 6

ORLANDO, US - Reviewed by DAVID - 19 June 2025

" Quick , easy with no issues or any hard selling for extras etc "

" Everything went smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by JOHN - 18 June 2025

" Can't complain all ok "

" No problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by PHILLIP - 18 June 2025

" Very smooth process "

" Very easy pick up, and all at the best price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ORLANDO, US - Reviewed by GLEN - 18 June 2025

" Nothings to complain about. "

" No major issues. Got upgraded vehicle as no vehicles available in our group. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ORLANDO, US - Reviewed by CHRISTOPHER - 17 June 2025

" I didn't feel like it took any time away from my holiday. Couldn't have been happier with the service "

" I didn't feel like it took any time away from my holiday. Couldn't have been happier with the service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by LEE - 16 June 2025

" AutoEurope were great. Thrifty are a dishonest company who I will never deal with again- I would much rather pay slightly more and avoid the hour- long wait st the counter and the hard-sell and attempt to steal my money by adding insurance which I already repeatedly declined. "

" Had to wait over an hour in line at the Thrifty desk - there was only one representative present. I clearly declined all additional insurances, but the Thrifty staff member included over $200 additional insurances to my credit card, despite me making it very clear I did not want this. It was only when I asked to check the total amount due that I noticed this additional charge and insisted it be removed. After this, the staff member's attitude changed completely - from being pleasant and friendly, to being rude and hurried. Indeed, she actually calls the next group to the desk before we had even concluded our business. I will never rent from Thrifty again - they deliberately included additional costs which I specifically declined - they are a dishonest company. This is the only reason they do not allow customers to go straight to the garage and select a car - because they want to up sell and steal from customers at the desk, generally after customers have just come from a long flight and are tired and seen as easy targets. I must stress, the service I received from AutoEurope was excellent - it is Thrifty who I have a major issue with. "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ORLANDO, US - Reviewed by PAUL - 15 June 2025

" My Mum who was travelling with Alamo actually sent a complaint on my behalf about the vehicle and we didn't even get a response "

" Usually vehicles are fairly new and in good condition however the Tahoe we were allocated was absolutely filthy. Unfortunately it is difficult to see this in the dark airport and we were very tired so only realised as we left the airport. I spent three hours cleaning it the next day. On a day of rain we also found the wiper to be broken. The catalytic converter also smelled terrible. The car had accumulated a lot of miles sbout 40 thousand and obviously hadn't been serviced as on the dash it kept saying needs wiper fluid replenishment. I was not pleased as we choose Alamo because although more expensive are usually of much better quality. I have booked again but I am hoping this does not happen again as I will be looking elsewhere if it does. Very disappointing! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

ORLANDO, US - Reviewed by BETHANY - 14 June 2025

" Simple to book and choose options. voucher accepted at the counter and no issues with auto Europe "

" The car was ok and in good condition. The car was a Buick and felt a bit cheap. The car was not compatible with android phones. The staff were very slow on collection and there were only 2 desks for thrifty. The staff were also trying hard to upsell, which is something we don't like after having issues with incorrect charges previously. The counter selling tactics when people are tired and flustered are very off putting. We contacted the customer services to report a cell phone left in the car and they weren't very helpful. We were satisfied with the drop off and have no real complaints. Just a bit average for car hire, which is annoying when prices seem to have gone up so much for rental in the US recently. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ORLANDO, US - Reviewed by PARVEEN - 13 June 2025

" Previous experiences very good, last experience disappointed. I have a visa for US and travel 4 times / 6weeks each and have annual hire SLI insurance, however friends I recommend are reporting cars refused unless insurance taken out at the counter, I have reservations for September Argus car rental due to these reports. "

" The car I paid for was Elantra or equivalent, the I was given was a very small Kia Soul. Very disappointed! "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ORLANDO, US - Reviewed by SARAH - 12 June 2025

" As above. Also orlando terminal c is badly signed "

" We were given a nissan substitute. Only problem was no connection other than to apple equipment. Otherwise good car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by NICHOLAS - 10 June 2025

" Not auto Europe's fault. "

" Poor quality car. High millage. Lots of damage. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 6

ORLANDO, US - Reviewed by GRAHAM - 09 June 2025

" Always receive great service from Auto Europe when booking with Alamo. Returning time and time again. "

" Always use Alamo and receive great service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by ALEX - 09 June 2025

" No problems with the booking; competitively priced; includes all the required cover that some other companies may require you to pay extra for e.g. wheels, underside of car, etc. "

" Limited number of FULL SIZE cars available and I'm sure the car I picked was a mid-size, but was in amongst the line of full size cars I was told to choose from, but the lighting in the car lot isn't the best. That aside, I've found Alamo to be the best to deal with and you don't have the hassle of staff trying to sell you "extras" that you don't need. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by DAVID - 08 June 2025

" Overall quality as expected - but spoiled by the long delay at the start of the hire "

" On arrival at Orlando we were met with a queue of nearly 50 yards long - took 2 1/2 hours to get car pick up - far too long - also only 3 staff on the 8 counters - and the system kept failing. Surely the demand can be anticipated for peak arrivals and staffed accordingly. There was also no seating adjacent to the AVIS counter. All this can be easily addressed. I have sent all my comments back to AVIS but have not received an acknowledgement or response. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by STEPHEN - 07 June 2025

" Perfect from start to finish. "

" Smooth pick up and return process. All good thanks. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by ANDREW - 07 June 2025

" everything ran smoothly "

" very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by LUKE - 06 June 2025

" The autoeurope experience was good online "

" On arrival in Orlando we were informed the car we had chosen would not fit the cases we had so were told to upgrade. The voucher from auto Europe did not then cover the new value of the car we required. When we received the car it had not been cleaned and it was dirty inside. There were false nails peeled off in the dash pockets, food residue on the seats and centre console and the car smelled strongly of cigarette smoke. We found this smell offensive and had to clean the car ourselves as we had young children with us. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

ORLANDO, US - Reviewed by RONALD - 05 June 2025

" Counter staff were punctual in dealing with queue however above comments dampened my rating "

" Thought I had booked an intermediate SUV but was given a Chevy Trax which i would grade as a small "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ORLANDO, US - Reviewed by STUART - 01 June 2025

" excellent service from Auto Europe as usual. Great price which we managed to change to cheaper price a couple of times. "

" Agent at Thrifty desk tried the usual scare tactics to sell extras, didn't work with me. Car was quite high mileage but in decent condition and very comfortable "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by VICTORIA - 01 June 2025

" Quick and easy at the rental desk. Nice new vehicle at a very good price. "

" A great price and a great service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by GERRIT - 01 June 2025

" Picking up/ dropping off was very fast with very friendly staff "

" Picking up/ dropping of the car was fast and assistance by staff was great "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by RYAN - 01 June 2025

" The auto Europe voucher was not needed by thrifty, and staff looked confused when I presented it "

" Didn't get the car I had pre ordered. Staff were not very friendly "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by KIM - 29 May 2025

" Always use auto Europe to book cars abroad as good choice and price always available and can pick supplier according to what you need "

" Great car and service at drop off maybe counter staff at pick up could of been a little more helpful explaining electronic forms to be signed when picking up car "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by MARK - 29 May 2025

" Overall price was quite good. Website easy to use. "

" Good company. Ashame they always put pressure on to upsale at the time of pickup. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by DANIEL - 29 May 2025

" No car. How could it be worse. You a I'll have my money. It is tantamount to fraud. "

" I am a British citizen and Czech resident. Hertz would not give me because I presented a Florida D/L. I am still waiting for refund. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ORLANDO, US - Reviewed by ANDREW - 26 May 2025

" Very likely "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by STEPHEN - 26 May 2025

" Easy site to use. "

" Straightforward, online pre-registration made things much easier. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by ANDY - 25 May 2025

" All good, nice and easy to rebook if a better price came up "

" Pushy sales person which we could have done without after delays "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by GARY - 25 May 2025

" Very quick pick up with no hard sell "

" AutoEuropa and Thrifty were absolutely great, well done. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by ANDREW - 25 May 2025

" OK "

" TERRIBLE PICK UP AS NO ONE AT CARPARK , COULDN'T FIND CAR AS PARKED IN WITH ENTERPRISE CARS . NO ADVICE ON HOW TO FIT CAR SEAT LEFT WITH BABY ON LAP?? PICK UP NOT MANED 24/7 SO STRESSFUL AT THE DESK 3 TIMES TO ASK BUT NO ONE IN GARAGE. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by PAUL - 25 May 2025

" It was not a nice experience at the front desk, as stated. However, our vehicle was provided to us quickly at the collection point and the staff there were very helpful. The return was also a smooth process, and without hassle. "

" When we took out the rental, we took out the gold package, which meant to us that we were covered in everything that we needed. However, on getting to the counter to redeem our voucher, that woman dealing with us tried to get us to purchase add-ins for everything. This included upgrading to a bigger vehicle (we already had a 7 seater), extra breakdown cover etc. We refused everything, stating that if something was wrong with the vehicle that was not our fault, we knew we would be covered. She then moved onto a Sun Pass to get us through tolls, stating that if we didn't have one that we would be fined. We explained that we used the cash booths and so we didn't need to purchase a pass, as we did not cross many tolls at all. She then told us that cash payments on tolls were no longer an option, and again pushed for the Sun Pass. Worried that we would receive hefty fines on our credit card, we felt we had no option but to purchase one. That came to approx $250. However, when we got onto the highway and reached a toll booth, we saw that cash payment was still an option and we felt lied to in order for her to make a sale. This is unacceptable for a Dollar representative, who's word we trusted. If we hadn't have had previous knowledge about renting a vehicle from Orlando airport, I feel she would have been able to charge us a lot more, on top of what we already paid. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by RALPH - 24 May 2025

" I'd use Auto Europe again but really question any future use of Dollar, "

" The desk staff without asking try to charge you extra for additional insurance and clearly don't like being questioned. Ordered an mid sized SUV but was given a Kia Soul, tried Googling if this car is in this category and it isnt !!!!!! "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by JAMES - 24 May 2025

" Nice and easy for me trouble free. "

" Quick and easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by BRIAN - 24 May 2025

" Overalls value for money. "

" Efficient and focused but push to sell additional products. No introduction to the facilities of the rental car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by RICHARD - 23 May 2025

" As always, great service from yourselves with friendly helpful staff. Will be rebooking again for next year "

" The car was very dirty both inside and out with some rubbish left in the side pockets in the door and some sticky residue "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

ORLANDO, US - Reviewed by PATRICK - 22 May 2025

" Always recommend to my guests. "

" Car was a bit tired compared to the usual high standard from alamo. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

ORLANDO, US - Reviewed by RICHARD - 21 May 2025

" Simple to use and very easy to make changes when cheaper price came along. "

" All very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by JORDAN - 21 May 2025

" Great experience with auto Europe as always "

" The car supplied, Nissan Kicks, was one of the worst cars I've ever hired. Along with that , there was no parcel shelf (our items were on full display) and no tints on the windows. With it being Florida, it made our long drives very uncomfortable. I did not have the time to return to an hertz annd ansk for ann exchange unfortunately Other than that it was a seamless transaction. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ORLANDO, US - Reviewed by LYNDON - 21 May 2025

" Alamo is normally slightly more expensive but, there toll charges are less than other companies. No pressure to buy unnecessary extras s everything covered when booked "

" Unusually longer queue wait at counter. Waited about 30 minutes to be served "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by DAVID - 18 May 2025

" Easy and simple to book and no ongoing troubles. "

" No problems "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by PAUL - 18 May 2025

" NA "

" Very satisfied with the overall service from Dollar. My only main concern was that we had an issue with the key fob about a week into our hire. The fob didn't work and left us stranded at Universal on a Saturday night. It took us about 45 minutes for the fob to eventually work and let us start the car. Unfortunately, we were unable to do anything the following day as it was a Sunday and there were no local dollar services open. Luckily we were staying with family who took us to pick up a new battery which fixed the issue. The batteries were paid for out of pocket. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by MICHAEL - 17 May 2025

" Auto Europe were great, Dollar not quite so good. Be aware when picking up from terminal C, you maybe liable to hard sell on additional insurance...just say NO "

" Hard sell at Orlando International Airport terminal C was unnecessary and unpleasant. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by TERENCE - 16 May 2025

" Excellent "

" Very satisfied, excellent customer service. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ORLANDO, US - Reviewed by WILLIAM - 15 May 2025

" Fast efficient service "

" .Fast efficient service "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ORLANDO, US - Reviewed by STEVEN - 13 May 2025

" Easy check in and easy drop off "

" Very good and friendly service vehicle provided was first class "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by ANDREW - 13 May 2025

" Very easy from start to finish "

" Asked for a particular vehicle at collection and was given that exact model "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by STEPHEN - 11 May 2025

" Zzz "

" 90 minutes queuing at Orlando Airport to collect the car. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ORLANDO, US - Reviewed by JAMES - 11 May 2025

" Booking process seemed very good Made a bad choice with Sixt would not use again "

" Terrible experience tried to add on insurance that was covered by booking said they didn't recognise Auto Europe reservation terms Really disappointing start to holiday "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

ORLANDO, US - Reviewed by ALEXANDER - 08 May 2025

" Had no problems with pick up or return. "

" Plane was late and baggage reclaim is very slow at Terminal C. We only just got to Dollar desk before closing. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by BRIAN - 08 May 2025

" Whilst the pock up of the vehicle wasc satisfactory the drop off was the worst I have experienced "

" Drop off of vehicle was not good as we had to wait 10 minutes to check the vehicle in. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by LLOYD - 08 May 2025

" Got a good price from Auto Europe and everything went very smoothly. "

" Everything went extremely smoothly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by NEIL - 07 May 2025

" Great rental experience made so by staff and quality of vehicle. "

" Really great service when car collected. Very pleasant and welcoming. Clear instructions provided. Had choice of vehicles and very pleased with selection. Drop off in Miami very smooth. Again very pleasant and welcoming staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by PATRICIA - 07 May 2025

" Auto Europe offered a reasonable price for the rental but unfortunately Thrifty have tarnished the experience. "

" I was charged for a premium roadside service which I did not request and was not advised of and in addition have been charged a further 50 US dollars without explanation. I am currently waiting on an explanation from them. I contacted Thrifty immediately on holiday but they failed to address the issue. I had to seek out someone at the airport when returning the car as no one was about to check us back in. I've used Thrifty before but won't again after this experience. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 9

ORLANDO, US - Reviewed by PAUL - 06 May 2025

" Great experience and excellent staff "

" Great staff and very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by STEVEN - 06 May 2025

" Auto Europe easy to use "

" Got back and now have a £200 bill no idea what for "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by DAVID - 06 May 2025

" I was pleased with the experience with Auto Europe and the price paid. I have previously used RentalCars.com and would have used them again but the price was better with Auto Europe. "

" I was apprehensive to be allocated a vehicle rather than choose my own (as i have with Alamo in the past) but the car supplied was excellent. I have marked the condition of the vehicle down to 8 out of 10 as the rear wiper didn't work although i didn't realise this until well into the hire period as there had been no rain and the Florida roads are so clean that I hadn't needed to use it. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by ANDREW - 06 May 2025

" Used Auto Europe on previous occasions, always had good deals with easy booking process, you were let down badly by Budget on this occasion "

" Queued 40 minutes at rental desk, handed A. E. voucher to agent who spoke quietly in a very noisy atmosphere and I had to constantly ask her to repeat the question much to her annoyance, she handed my a paper with car location and I pointed out that there were additional drivers as per the voucher to which she was rather rude saying I should have pointed that out even though my wife & daughter were standing with driving licences in hand. The car was not fit for hire, one rear seat belt faulty, fully extended and not retracting, tucked behind the reas seat back. On starting the car alarm tones and warnings from the dashboard for low tyre pressure and oil change required. The luggage cover in the boot was broken and jammed down the back of the rear seats protruding above the seat backs obstructing the view through the rear view mirror. The exterior was in poor condition, dents, scrapes, scratches and the front skirt split. The car was smaller than the vehicle I booked, it was the size of my wife's Ford Puma. I found a attendant and told him of the problems, he told me to go back to the rental desk and complain or tell the person on the exit gate, I chose the exit gate and the attendant there told me that all the problems were listed on the system and it was good to go and if I wasn't satisfied go back to the rental desk. Clearly Budget by name budget by nature, I found a service station and sorted the tyre pressures A very disappointing experience. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 1

ORLANDO, US - Reviewed by KENNETH - 04 May 2025

" Good experience from start to finish. Will use again. "

" Very professional as usual. No problems at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by MARTIN - 01 May 2025

" I hope that we will receive some form of compensation as we do not feel that we received what we had signed up and paid in full for. "

" We had a very disappointing and poor experience. We had paid for a full tank of petrol on collection, it was only half full. Our car had not been cleaned, was really covered in sand inside - we had to wipe down the seats before we could sit down. There was rubbish in the car from the previous renter and I was appalled to find an acrylic, painted blue, finger nail in the passenger door - made me feel sick. The outside of the car was dirty and lots of scratches and dents. We are sure that we got the car in the same condition that it had been dropped off by the previous renter - not cleaned in anyway or petrol filled. Very disappointing and did take some of the shine off our holiday. I intend to complain to customer services as we believe we did not get what we paid for. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 1

ORLANDO, US - Reviewed by SARAH - 01 May 2025

" Easy to book through auto Europe "

" Rude male staff on collection. Sold me extra products but didn't tell me about it till I checked my receipt! He was happy to charge me 452dollars instead of the deposit of 200 and 52 for fuel tank. I went straight back and complained he wasn't happy or interested. Haven't received a final bill they've just taken money out of my bank "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ORLANDO, US - Reviewed by RICHARD - 01 May 2025

" Auto Europe got me good prices and a great car with an easy to use website. Definitely will use again "

" The whole rental from start to finish was excellent. The vehicle was almost brand new as well which was a bonus. Have rented from Sixt plenty of times before and will be doing so again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by RACHEL - 30 April 2025

" Will never rent with budget again. The toll option was not explained so we ended up paying tolls and also being charged nearly $14 per day so hit with over $200 of additional charges "

" The car was filthy and smelled of cigarette smoke so had to buy air freshener and clean the interior because it was so unpleasant "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 1

ORLANDO, US - Reviewed by THOMAS - 27 April 2025

" This is maybe the 4th time I have used Autoeurope & I was happy with the overall service & value. I definitely would return again. Thanks! "

" Overall, I was happy with my experience, however at car pick-up, there were no vehicles in my class immediately available. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 9

ORLANDO, US - Reviewed by ANDREW - 27 April 2025

" See comments in 3 "

" The one chap that was on the desk was over run with people trying to pick up there cars it took nearly 3 hours people after us must have been longer and when we collected it it wasn't the car that we had hired but the car we did have was okay but had a small trunk "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by ROBERT - 24 April 2025

" Fine "

" All went very well, no issues with car hire "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by RICHARD - 23 April 2025

" auto europe was very good with my booking only Budget let you down "

" the car they gave me was a gmc model not the ford model in the advert it was very basic not as well equiped as the Ford advertised, I think it was a lower grade vehicle than I had paid for. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by WALTER - 22 April 2025

" As above. "

" Agent telling me car booked would not be sufficient for our luggage was a surprise & left me questioning whether the description on the website was correct or he was trying to sell me a more expensive vehicle. Ultimately he gave me a very reasonable price for the upgrade which I accepted. Advice on toll plate was welcome. Having to pick up the vehicle from a different terminal was a nuisance easy enough to travel between. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ORLANDO, US - Reviewed by MICHAEL - 22 April 2025

" Excellent "

" No problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by ANDREW - 21 April 2025

" . "

" When we were collecting the car they were trying to get us to take a car which was too small. We couldn't even fit 2 suit cases in the boot. In the end we saw a nissan rogue (which is what we had paid for) and took that which was the size we needed. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by BEN - 20 April 2025

" Very unhappy with the whole process "

" Only problem I had was the pick up of the vehicle which resulted in a wait in the queue of over 2 hours. We had just come in from a long haul flight with young children who were very tired and hungry! Having only 1 person on the desk dealing with people was very frustrating and I don't think I will ever rent from you in the future because of this. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by GORDON - 20 April 2025

" see above. "

" Appauling wait to collect vehicle, 2 hours and 20 minutes in the queue totally unacceptable as we had completed the Budget pre check to expedite a quick pick up. Nowhere was this made us available to us we just queued like all the other poor people. Have rented with Auto Europe and Budget on many occasions will not do so again. Would like an explanation why we had to wait 2 hours 20 minutes which is the last thing you need after a long haul flight. Very unprofessional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by MARTIN - 17 April 2025

" Excellent booking site, consistently cheapest for me with a good selection of cars. "

" Good booking until they charged a $18 re-fuelling fee after return after I filled the car 6 miles from the airport.. They resolved it quickly when I submitted a petrol receipt but should never happen. Make sure to check your credit card on return home. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by ROBERT - 17 April 2025

" There isn't a chance I would book with this company again and I would actively discourage others who were considering doing so. "

" After an exhausting flight we were 'upsold' toll road charges far beyond anyone would spend on toll roads. We were upsold extra coverage which, looking back, we clearly didn't need and wouldn't have taken out if we were not so exhausted. All these options should have been made available at the time of booking online but they weren't because the company relies on tired travellers in a hurry to leave. We also had to wait for a long time in the queue at the airport to collect our pre-booked car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ORLANDO, US - Reviewed by STEVEN - 14 April 2025

" My emails to autoeurope have been responded to promptly but the responses do not address the question I've asked several times about the additional parking charge! "

" Many people have left reviews about additional charges which I chose to ignore as I thought it was just people being awkward. However, I was hit with $56.66 additional parking charge and I cannot find any information about it! I've submitted several emails to Autoeurope and I've still not got a satisfactory explanation. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by GRAHAM - 09 April 2025

" Everything was good from pick up to drop off. "

" Everything was straight forward , no problems. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by TREVOR - 09 April 2025

" Good rates and very good customer care. "

" Car good and pick up also. However, a mix up with the final bill has reduced my rating. Usually they are good. Auto Europe sorted out the mix up. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ORLANDO, US - Reviewed by PAUL - 08 April 2025

" We always use auto Europe as it's easy to book and always an efficient process. "

" The only complaint is that we were not informed when booking that the dollar desk was closed from 11pm in terminal c so in the early hours of the morning we had to transfer to terminal A to pick up the rental car. It does say on the dollar website that it is open 24 hours but that clearly does not include terminal C "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by SHARON - 08 April 2025

" No problems would recommend "

" No problem from check in to returning car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by MARTIN - 07 April 2025

" As mentioned "

" Excellent, fortunately no Q at pickup desk at MCO. Agent very quick indeed. Not pressured to upgrade etc. New car, only 385 miles on the clock "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by DAVID - 07 April 2025

" Experience with Auto Europe good as always (we have used them on multiple occasions)but having to dispute a late charge from Thrifty is unacceptable and worsens the overall experience. "

" First car had no fuel changed car ok. Received credit card charge for £174.54 after hire completed, no idea as to what this is. Will now have to dispute ! Very annoying & unacceptable. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ORLANDO, US - Reviewed by ANDREW - 05 April 2025

" All ok reasonable price "

" Usual queue at pick up desk but not too bad,car was reasonably clean but could have been better "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by SIMON - 03 April 2025

" Auto Europe was an easy booking experience and very good prices "

" Everything was fine except for the pick up . We left the counter to find bay 30 where our car was located only to find it was empty . After a 30 minute wait we finally got a different car but we were left standing with all our luggage in a hot garage after a long flight . This has never happened before so I'm hoping it was a one off mistake "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by STEVE - 02 April 2025

" After a 9 hour flight all you want is a swift nd efciient car collection and that never happens at Terminal C and Dollar "

" The collection experience at Terminal C at MCO is poor. For a multi million dollar terminal the care rental desks are very small, the lines were long and the staff are not very concerned or swift. It took longer to collect the car than exiting the aircraft, collecting luggage and getting through immigration. "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by LEE - 30 March 2025

" Auto Europe is a great company to book through and have all the insurances and nil deposit that you require "

" Very good as usual "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by JEREMY - 30 March 2025

" I didn't get to Orlando due to flight being overbooked following Heathrow disruption the previous Friday. Forfeited the £104 paid "

" Did not hire a car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ORLANDO, US - Reviewed by ALICE - 28 March 2025

" The car was really great and so were the staff. It's just a shame there was dirt in the car. "

" The car was dirty inside although new. There was a nail in the driver door and marks all over the windows that I had to clean myself. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by STEPHEN - 28 March 2025

" Otherwise good service "

" Car was stained with suntan lotion inside (driver's door panel & gear lever center console "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by CHRISTOPHER - 27 March 2025

" Auto Europe were great; my comments refer to collection experience with car hire firm. However, I've done this enough to know they are all the same in this regard. "

" I long for the day when I don't have to queue for ages to pick up a precooked car and don't have to endure 10 mins of upselling at the counter! "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by TERENCE - 26 March 2025

" Always thought the company was brilliant however disappointed with what I paid for and what I received. I paid for Intermediate but received compact. I then notice on the confirmation documentation from your company the car listed is compact. Google states, both the cars advised by yourself and given by Dollar are compact not intermediate. Still I know better for next year "

" Had too many bad experiences with Dollar and Thrifty over the years to give any positive comments. Been going to the States for more than 20 years and admittedly this was easier than many other times dealing this those clowns. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by AUSTEN - 25 March 2025

" A very good experience all round when dealing with Auto Europe. "

" When I returned the vehicle I was told that all was in order and therefore no additional charges. Later I received an invoice with a charge of $18.73. I don't know what this is for. I have tried to contact Budget I'm informed that they can't recognise my confirmation number so I can't get any further. Can you assist? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by ROBERT - 24 March 2025

" Efficient service. "

" Poorly signed vehicle return area at MCO terminal C. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by ALAN - 21 March 2025

" Absolutely no problems, all good "

" everything good and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by ANDREW - 20 March 2025

" We've been charged £110.08 to re-fuel the vehicle when we had the pre-paid fuel option. We've contacted Auto Europe for a refund. Depending on how efficiently this is dealt with, will impact my rating of Budget & Auto Europe. "

" We've been charged £110.08 to re-fuel the vehicle when we had the pre-paid fuel option. We've contacted Auto Europe for a refund. Depending on how efficiently this is dealt with, will impact my rating of Budget & Auto Europe. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by NICHOLAS - 20 March 2025

" Auto Europe booking was really straight forward so I couldn't fault them but the experience with dollar has just left a bad taste in my mouth "

" After queuing for 3 hours to speak to the counter staff all it was was upscale upscale he said the car I hired wasn't adequate which on the website said 5 people 4 cases which is what we had said I needed a bigger car after waiting so long and the kids getting stressed I accepted which the car he gave me didn't fit the 4 cases so the cases ended up on the kids laps he said they hold $700 which is the $29 a day upgrade and $200 holding deposit which I have just checked my account and the have taken £514 which $29 a day equates to $406 which is roughly £330 so where has the extra cost come from seeing a taken the extra insurance to cover anything which there wasn't the car was badly damaged when receiving it really bad the car was dirty inside and out empty bottles and wrappers stuffed everywhere which how many people have been scammed for repairs cost which you never actually do I want to know why the extra money was taken "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 2

ORLANDO, US - Reviewed by DAVID - 18 March 2025

" Very smooth experience "

" All good. Pick up at terminal c very efficient. Although signposting could be much better. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ORLANDO, US - Reviewed by BRIAN - 16 March 2025

" The car was ok no issues took out the extra road side assistance for peace of mind - Very happy with Auto Europe "

" They tried to add an extra day due 30mins which I didn't ask for - a bit sneaky had to return to the counter on arrival "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by PAUL - 15 March 2025

" Always competitive prices, great customer service and good communication "

" No issues at all. Quick pick-up, new car in great condition and very easy return process. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by GARY - 14 March 2025

" Very smooth "

" Very smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by STEPHEN - 09 March 2025

" Very pleased "

" The car was brand new & perfect. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by ROBERT - 08 March 2025

" Ridiculously long queues "

" Filledmin all details in UK to make pick up much quicker [Alamo said] but had to do it all again on pick up,so complete waste of time "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by NIGEL - 04 March 2025

" none "

" always a pleasant experience, quick to pick up and super-quick to drop off. no complaints whatseoever. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by TIMOTHY - 02 March 2025

" Booking with AutoEurope excellent. 1st time counter check in this bad. Always double check everything even if it means other people get delayed. "

" Requested at counter to return with full tank. Acknowledged by counter staff but ended up paying for tank of fuel. My fault for not checking. Will need to check more thoroughly on next trip. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by ANDREW KEITH - 02 March 2025

" The return process was very easy . "

" Pick up was marred by them adding on the extra cover when I said I didn't want it . "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by ANTHONY - 28 February 2025

" The usual. Enterprise pushing their well used cars through Alamo hence the very good prices Auto Europe can charge "

" The staff were very pleasant & efficient but the cars were pretty beat up. We tried 5 cars, one even had an advisory when turned on that it had an engine management issue that needed immediate remedy. The next three were pretty beat up so ended up with our fifth choice, a Ford with 45,000 miles that was beat up (thank God we had full insurance) & at the end of its life (45,000 miles on a hire car is not comparable to a well looked after car with the same mileage) "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 4

ORLANDO, US - Reviewed by CHRIS - 26 February 2025

" poor telephone service from auto-europe. may not use again. "

" n/a "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by GARY - 25 February 2025

" I am very disappointed with the overall lack of information given. "

" When I hired the car you never explained that I would be charged an extra $176.89 for items such as Rental Facility Charge,Tire & Battery Fee,Rental Surcharge,O5?,Priv.Fee Recovery Charge?. If I had known this I would never have rented the car. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ORLANDO, US - Reviewed by MARK - 22 February 2025

" As above "

" Great experience, smooth and simple process however didn't get the car I was expecting, Should have been American Nissan Maxima then told Chrysler 300 but ended up with an Audi A4 as that was alls that was left which was ok but bit disappointing "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ORLANDO, US - Reviewed by IAN - 22 February 2025

" Your prices continue to be very competitive and all the bookings I have made with you have gone smoothly "

" Got the usual fairly hard sell at the counter but she redeemed herself by upgrading us to an intermediate car "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ORLANDO, US - Reviewed by STEPHEN - 22 February 2025

" Hiring through Auto Europe was very easy and gave us confidence that we were hiring the right vehicle at a good price. Hassle free! "

" Really excellent. The whole process was easy and staff very welcoming and helpful. Vehicle was exactly as described, very new and suited our needs perfectly. Pick up and drop off was straightforward and the staff very helpful as this was my first time hiring a vehicle at Orlando Airport and first visit to Florida. Would happily return to Florida and hire from Alamo again. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by ADRIAN - 22 February 2025

" Not auto Europe's fault, sixts fault "

" Changed car on collection.lots of damage not reported so spent an hr in a unlit parking lot examining the car Handed the car back and got all the wrong return dates and fuel amounts in the return receipt? "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 6

ORLANDO, US - Reviewed by ANTHONY - 20 February 2025

" Very good. "

" Extras cost more than I expected "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 9

ORLANDO, US - Reviewed by MICHAEL - 18 February 2025

" ok "

" ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by RALPH - 16 February 2025

" Very efficient system which I'd definitely use again, from the guy on the desk, staff helping to choose a car and the return service is effortless "

" Good experience from the desk to returning the car, I'd definitely use this supplier again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by JUNE - 16 February 2025

" I always use Auto Europe as they have the best prices and cars. "

" Budget are comparatively priced and their cars are always excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by KATHLEEN - 14 February 2025

" I would rent from this company again. The car was in good condition, low mileage & clean. An improvement would have been an on-line check-in like Alamo. "

" The agent at the car hire desk inside the airport was too eager at selling extra insurance, toll pass etc. If I had not rented before in Orlando & wasn't familiar with the sales tactics, I would have felt over-whelmed. The paperwork did not arrive by email at the start of the rental nor did the final paperwork after the car had been taken back. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by STUART - 14 February 2025

" As above "

" The vehicle had not been washed and although I had been charged for a full tank of fuel on arrival at the desk, the car only had 80 miles. I had to add fuel for the week. This has been flagged, awaiting response. Instructions on how to locate the vehicle were poor. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 6

ORLANDO, US - Reviewed by MICHAEL - 14 February 2025

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by JENNIFER - 12 February 2025

" Additional insurance cost very disappointing. "

" Only issue l had was l was charged an additional £132.53 for insurance that l was told was not covered by the full insurance l took with Auto Europe. I was of the belief l had not additional charges to make. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by NICHOLAS - 11 February 2025

" Good value on balance "

" Very good value car rental and Miami drop off was very efficient. Car was not cleaned for our collection and only 3 cashiers at Orlando across about 10 desks which meant we had to wait for ages. Staff very efficient when we got to the desk. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ORLANDO, US - Reviewed by KEITH - 07 February 2025

" Have always used you but last two experiences have been awful. You are using suppliers who do not care and show no customer service. "

" Long wait at pick up Customer relations awful tried to sell coverage already purchased Purchased gas unknowingly Car dirty inside and out flashing warning light on dash Allocated car so not able to change "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

ORLANDO, US - Reviewed by ANDREW - 29 January 2025

" Great service and ease of booking. "

" Great service although the counter staff were a little slow. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by HELEN - 29 January 2025

" Apart from dreadful dollar staff the car given eventually after nearly an hour of telling me she had nothing suitable and realised i wasnt moving till a car available she found a suitable car then proceeded to tell me i hadnt enough insurance she was soon put right Shocking upsale tactics all round "

" Absolutly awful Counter staff totally unhelpful no class of car booked available unless i went to a different terminal not happening with 3 large suitcases after travelling over 20 hours Over an hour to get a car of satisfactory class "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

ORLANDO, US - Reviewed by RICHARD - 28 January 2025

" All good here, good car & good service "

" Alamo have the best cars & have the best self service facility "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by KENNETH - 26 January 2025

" Excellent service,can't fault it "

" Excellent service,can't fault it. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by JACK - 24 January 2025

" Auto Europe were excellent. Great comms. Used you many time before. Alamo's cars had much higher mileage than before. Perhaps this is why I had so many issues with this vehicle? "

" Three electrical problems: tyre pressure, seats, tailgate opening unexpectedly "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ORLANDO, US - Reviewed by DAVID - 20 January 2025

" ALL good ! "

" Quick and efficient process from start to finish. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by IAN - 18 January 2025

" Ripped off by Sixt, not by Auto Europe. Won't be as naïve next time even after a 10 hour flight. "

" Check in desk asked me to sign off on $200 vehicle deposit, I was happy to sign that as Auto Europe advised I would have to. What check in did not tell me is that they charged for rental, another $204. I only found this out after checking my credit card. I am using them again in 10 days time....I will be very very careful "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by ALEXANDER - 16 January 2025

" Excellent "

" Everything was efficient and courteous from the gentleman at the desk to the gentleman at the pick up point "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by DAVID - 16 January 2025

" Your prices are much higher than pre covid. Your prices also move around a lot meaning I have to monitor and amend bookings to get the best price. It would be helpful if you monitored the price and automatically refund when price drops. "

" I value the self check in and being able to select my car. Ive noticed the cars ted to be older than they have been in the past. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

ORLANDO, US - Reviewed by KEN - 14 January 2025

" Great it's not all about price, you get what you pay for "

" Great car great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by GRAHAM - 14 January 2025

" Good "

" Good "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by DAVID - 13 January 2025

" As above "

" The whole thing that let down was the lack of staff on the desks at MCO. Although once getting to a service advisor Hillary was amazing. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by ALEXANDER - 12 January 2025

" No problems with booking as usual. Price was very competitive. "

" Arrived on Thanksgiving. Dollar did not have any vehicles in the category I had booked. Got an upgrade to a large GMC Acadia SUV. Service was very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by ROSENA - 11 January 2025

" Was ok "

" Wasn't told you need your passport as well as your driving license and credit card had to go way back to hotel then back to airport in an uber which was extra cost to me that I wasn't expecting "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by JOHN - 11 January 2025

" Polite and efficient service good to deal with experienced personnel "

" Very efficient excellent vehicle no hassle car hire "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by YASIN - 10 January 2025

" Auto europe has done nothing wrong so thank you. "

" I was charged for 2 additional optional extras without being asked, and after returning the car a day later I was charged again for the exact same option I already paid for (pre-paid full tank of fuel). "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 7

ORLANDO, US - Reviewed by MARK - 10 January 2025

" See item 3 above "

" Sadly the experience at Orlando MCO airport was poor. Counter staff seemed lethargic and slow at processing a very long line of customers. After well over an hour's wait the staff seemed to assess my dissatisfaction and processed my order reasonably efficiently. The car was clean and presentable however unlike other times of car collection I was not given the option of similar cars. On driving the car I found that at 60mpg the steering wheel shook and knowing a bit about cars, knew that the road wheels were out of balance. I considered for a number of days about returning the car, but decided as we only doing mostly local trips I would put up with fault. The drop-off was fine although I'm still awaiting the final completion email. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ORLANDO, US - Reviewed by BARRY - 10 January 2025

" No issues experienced when booking my rental car. "

" Experience at the desk when picking up the car was excellent. I was given all options available to pre pay etc and was dealt with in less than five minutes. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by DAVID - 08 January 2025

" Great service at a good price with insurances included. Cheaper than I could rent direct so happy all round. Would be happy to rent through Auto Europe again. "

" Wait at the counter was over an hour, even though I'd checked in online before arrival. Likely due to holiday staffing levels but would have been good to have a more efficient collection. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by ALESSIO - 06 January 2025

" Easy Booking process "

" Smooth exchange of keys. The car was new. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by CHRISTOPHER - 06 January 2025

" Happy with Auto Europe my first choice normally for rentals "

" Slightly damage to car scratch and chip in windscreen otherwise car was good. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ORLANDO, US - Reviewed by SIMON - 05 January 2025

" As always a great choice to use auto europe. "

" Pick up was less than efficient and slow. The advisor kept disappearing to help others and tried to get us to take a different car to the one we booked to pacify another customer who wanted ours. Not great at all but we got what we paid for in the end. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ORLANDO, US - Reviewed by THOMAS - 05 January 2025

" Auto Europe were great, but wouldn't recommend Dollar at MCO airport. The queue was slow. "

" Long queue at MCO/Orlando - staff were very slow and they were having system issues. Not want you want after a long flight. The car was old and smelt of a swamp. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 6

ORLANDO, US - Reviewed by KEITH - 03 January 2025

" 2nd time recently I've used Auto Europe and Budget in the USA and a good experience both times. "

" Good experience They didn't try and pressure you into having extras. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ORLANDO, US - Reviewed by MICHAEL - 31 December 2024

" Best hire company "

" No problem good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by THOMAS - 27 December 2024

" Overall good experience even though vehicle had not been cleaned properly. "

" Car had not been cleaned properly inside. Photos taken of condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ORLANDO, US - Reviewed by CHRISTOPHER - 26 December 2024

" Alamo are always a pleasure to deal with and they give you the opportunity to choose a vehicle on arrival "

" Very good, highly recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by BRIAN - 25 December 2024

" Booking was easy and everything was delivered as promised. Would use it again. Thank you x "

" Staff was very friendly and helpful when we had left an item in the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by DAVID - 24 December 2024

" Seamless service "

" As usual great service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by ANDREW - 20 December 2024

" Great rental price, excellent customer service shame that can't be said for Thrifty "

" Thrifty share the same queue line as Dollar which meant a very long queue to get to a rental agent "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ORLANDO, US - Reviewed by IAN - 20 December 2024

" First class service "

" Fast & efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by PAUL - 19 December 2024

" THE CAR THE PICK UP AND DROP OFF FINE. THE ATTITUDE OF STAFF DISGUSTING, "

" I PAID FOR EXTRA ON VOUCHER FOR BREAKDOWN COVER . EXTRA COVER FOR DAMAGE ON CAR. THE COUNTER STAFF REFUSED ME THIS . AND SAID AUTOEUROPE COVERD THIS FOR ME. I KNOW YOU DONT. WHAT CAN I DO I NEEDED THE CAR. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by MALCOM - 16 December 2024

" Quite satisfied "

" Whole process went very smoothly "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by RICHARD - 15 December 2024

" Great booking experience let down by the car "

" Was told I was getting an upgrade from the jeep compass hired- turned out to be a 60000 mile equinox which had been on a lot of travels "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

ORLANDO, US - Reviewed by CLAIRE - 14 December 2024

" Great all round. "

" Great as always "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by MAURICE - 14 December 2024

" Easy ordering online. Good prices. Additional insurance cover and additional users are usually included. "

" Always use Alamo as they offer pre confirmation and kiosk use at airport if busy. Their cars are always clean and their is a good choice at the airport.Had an issue with a cracked windscreen but easily resolved by Alamo with a swap over at the airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by IAN - 14 December 2024

" As above "

" Called at rental desk Orlando Airport initial allocated vehicle was GMC Acadia. I asked how many miles and sure indicated 60-70000. Asked for newer one and was given Chevrolet Transverse which was virtually brand new. More than happy very nice motor and for its size economical. Drop of at Airport a breeze. Excellent Dollar "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by PHILIP - 14 December 2024

" Very competitive, excellent service "

" Excellent experience. The lady at the desk gave us a free upgrade. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by PETER - 13 December 2024

" Long term user of Auto E. Easy to book and change and good customer service when needed "

" Used Alamo in USA via AutoE for years. Always good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by NIRMALA - 12 December 2024

" Renting with Auto Europe does allow for better rates so from that viewpoint I am quite satisfied. "

" The vehicle was dirty with hard water stains on the mirrors and windscreens and the tyre lights came on on Day 2 requiring me to have to put air in the tyres. At one point the maintenance light also came on. I was also charged ~USD575 which is more than the GBP402 equivalent which I paid to Auto Europe. It is the first time I was dissatisfied with AVIS "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 3

ORLANDO, US - Reviewed by WAYNE - 10 December 2024

" Very easy to book , a good range of vehicles at a competitive price "

" Good service , modern car which has always been my experience with alamo "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ORLANDO, US - Reviewed by DEREK - 09 December 2024

" Price was ok. No problems with auto Europe. "

" Filled out all pre registration on line. Supposed to just pick up contract and keys at reception. Queued for 20mins then agent went through whole process again including taking deposit, again. Car was not full of petrol, smelled inside with badly stained seats. Body was marked, car had done 60000 miles. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 6

ORLANDO, US - Reviewed by MICHAEL - 07 December 2024

" It's the first time at Dollar that I couldn't choose my own car "

" I try and always use Dollar as normally you can choose your own car from a row of them. This time I wasn't offered to choose my car but was just given one "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by DAVE - 07 December 2024

" Straight forward "

" Smooth pickup and drop off no issues at all "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by STEPHEN - 07 December 2024

" Xx "

" Easy, registration, car collection & return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by DAVID - 06 December 2024

" All in all very good at a good price. "

" Very happy but as usual the clerk tried to sell us insurance that we didn't need as your insurance covered us for everything. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by JAMES - 06 December 2024

" Alamo is my preferred supplier due to the fact you get to choose the car from a row . "

" Slick operation no up selling nice choice of cars I also had the opportunity to pre pay for fuel I declined as I know the petrol station is just near the terminal entrance . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by KENNETH - 05 December 2024

" Great service "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by KATHLEEN - 04 December 2024

" The type of vehicle I like plus good service. Whats not to like. Thanks. "

" Great service. Quite a large queue and unfortunately due to my credit card having initials I had to wait in line longer. I like to choose the vehicle rather than have a designated vehicle hence Alamo is my choice for care hire in USA. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by GARRETT - 04 December 2024

" The booking process offered by Auto Europe was quick and easy to use. I will definitely be booking through Auto Europe next time! "

" The Alamo check-in experience was pretty quick - no more than a 10 minute wait. I was given a choice of about 10 SUVs to choose from, which was great. There were no additional costs and no hard selling of anything else. The service provided by Alamo was great, as was the booking process offered by Auto Europe. I will definitely be booking through Auto Europe next time! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by STUART - 03 December 2024

" Very good. Friendly staff "

" Great service. Easy car pick up and return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by ANDREW - 30 November 2024

" On of the smoothest rentals I have had in the last few years very happy "

" In this we had no problems at all with Dollar or the car, a Toyota RAV4 with under 14000 miles on the clock. Dollar did not try to upsell so pickup was quick and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ORLANDO, US - Reviewed by ERIC - 28 November 2024

" Website easy to use. And easily able to cancel original booking for a cheaper replacement without any hassle or quibble. Good choice of car rental options. "

" Despite my contract for a compact 4-door the service agent first tried to give me a 2-door economy - size below compact. I refused, and he then reluctantly found another 4-door car which he said was compact but seemed a little small - considering that I have been going to the USA for the last 15 years and always had compact. He said alternative was to upgrade to standard and pay addition cost. So I felt that I had to accept the small car. Not sure if this was a ruse to get me to upgrade or not. Agent was most unsympathetic and unhelpful. Said that now assign cars at the desk rather than customer pick car from the rank as too many people taking wrong cars (says more about their lack of process as there are several checks made before leaving garage). "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ORLANDO, US - Reviewed by TIMOTHY ERIC - 26 November 2024

" Poor, but on the other hand although it had 33,000 mile on the clock the check engine light only came on for one day, then went off again, so that's a bonus, perhaps. "

" A wait time of 40 minutes due to 4 people in the queue and only one slow member of staff. These were all people with bookings, not walk ups... The car was dirty, stunk of smoke and was pretty beat and scratched up. Usually when I pick up a car I take photographs of everything before I take it, but on this occasion I didn't have a spare day and a spare SD card... "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 1

ORLANDO, US - Reviewed by JOHN - 24 November 2024

" I believe there is con fusion over the car insurance - my quote include full protection and then Budget told me it didn't and full coverage was an extra 22 dollars per day. Left it feeling bad as I was told if I loose a key its $350 plus a key change, break down its $350 plus fee's, dig the car $350 plus the full cost of repair. Going to admit, I'm not likely to book again "

" The queue didnt move quickly in MCO to get the car "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 6

ORLANDO, US - Reviewed by DAVID - 24 November 2024