ORYX CROATIA Car Rental Reviews

DUBROVNIK, HR - Reviewed by BENJAMIN - 24 October 2024

" Super easy to set up and no hidden charges, the staff were very friendly and explained the procedure fully. Would use again for sure! "

" Super easy to set up and no hidden charges, the staff were very friendly and explained the procedure fully. Would use again for sure! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by JOSEPH - 23 September 2024

" Good booking. Prompt check out and return. "

" Quick turn round of vehicles means that cleaning is neglectef "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

ZAGREB, HR - Reviewed by NOEL - 16 September 2024

" Better than most car hire intermediaries "

" The car was quite old and the paintwork was badly damaged - it took ages to verify all the chips and scratches on the pre-acceptance report - and there were cigarette burns on the driver's seat! "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 4

DUBROVNIK, HR - Reviewed by TARA - 04 September 2024

" Had a good rating online. Coykd have had the cross border information to select as part of the application but I had to email and get this added on "

" Picking car up was near terminal building. Collection/pick up quick & no unnecessary upselling Only small annoyance was fuel wasn't full so hard to return to same level. full to full would have been easier "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SPLIT, HR - Reviewed by SIAN - 06 August 2024

" Easy, efficient system of car hire booking, no hidden extra's - just got the job done with overall very good experience "

" Nice car, efficient staff, easy pick up and drop off at Split airport. No queue to pick car up, maybe because paid bit more that the cheaper car hire companies, but the queues for those were very long so we were on road and out of the airport quickly. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SPLIT, HR - Reviewed by MATTHEW - 03 August 2024

" Not the cheapest but good value given we wanted to do a one way hire. Booking was easy and documentation all correct and clear. "

" Friendly and efficient staff at pick up. Car was exactly as booked - Skoda Octavia. In excellent condition. Had to wait 10 min at drop off but not an issue. The main reason for choosing Oryx was the ability to pick up in Split centre and drop at airport with no one way fees. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

DUBROVNIK, HR - Reviewed by JOSEPH - 04 July 2024

" I do not even bother looking elsewhere. Auto Europe always satifies me with price and availability. "

" Check-in was hassle free, I received an upgrade. Car was very new and clean. Return check-in, at a busy time was straightforward. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by DAVOR - 30 May 2024

" Always use them for best deal. "

" Very efficient. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by RADOMIR - 27 May 2024

" I have used auto europe for 15 years. First experience extremely poor car hired from one of the Auto Europe hire companies "

" Car done 130k kilometres The car was due a service whilst hired Very low ad blue when picked up Pedal and brakes screeching. Brake pads need changing. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 1

ZAGREB, HR - Reviewed by SASA - 08 March 2024

" Affordable prices, you get more for your money, no problems. "

" Good value for money, friendly and helpful staff, on the return didn't look for silly reasons to keep some of your deposit,easy to drop off at late hours. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by ATUL - 03 November 2023

" It was a great experience. "

" A very efficient company who knows how to look after the customers needs. My experience was excellent in Split . And the insurance sold more than acceptable. I can't comment on how things would proceed incase there was a claim from the rental company, since I had no issues, as I'm always careful with rentals and treat them like my own car. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by ARKADIUSZ - 29 August 2023

" Excellent "

" Amazing service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by DAVOR - 05 January 2023

" Always use Auto Europe as I find best price and aggregation of offers. "

" Good price, near new car, efficient computerised process where everything is done on a tablet and instant confirmation is received by email. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by JULIE - 17 October 2022

" Only downside was mandatory 36 E surcharge for after hours collection. I had phoned from LGW to tell them of 1.5 hr flight delay. Same with another company a month ago so standard charge but steep. "

" V straightforward. Lowest grade of car ordered and upgraded to Renault Clio. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by JOHN - 21 July 2022

" Good rental "

" Fast and efficient but need to thoroughly check the car before leaving to make sure all marks and scratches are recorded "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by TAMSEEL - 22 June 2022

" Good service and options to choose from. Rates are high. "

" The car provided had to be changed due to Mechnical issues. The company appears to use minor scratches etc, as way to claim insurance or make the renter pay. Typically minor things that are considered normal wear and tear. This company should not be used. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

SPLIT, HR - Reviewed by ARTHUR - 20 May 2022

" Helpful staff when I asked for clarification on certain phrases in the forms. "

" Polite service despite me not remembering the pin for my credit card- I haven't used it for 3 years - but we sorted it in the end. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by WILHELM - 14 February 2022

" I have used Autoeurope and Oryx before and can recommend them "

" All went well and swiftly, staff was helpful and friendly. Albeit, we are outside season so the workload is very light. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by WILHELM - 27 November 2021

" I have AE several times and will do it again next time I need to rent a car "

" The Oryx representative inspected the car in an excessively meticulous way for "damages", noting details I was unable to see. It was as if she wanted to find something at all cost, but she didn't. I suspect finding "new damages" on rental cars is an important revenue stream for the company, who charges 100s of Euros for "damages" which are minute, just fair wear and tear, and never get repaired. I felt made uncomfortable, hence no full marks despite the Oryx service otherwise being fine. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by JULIE - 26 October 2021

" great value for money "

" Great over all Car had so many dents and scratches i had to vidio it "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ZAGREB, HR - Reviewed by SUSAN - 20 September 2021

" Very happy with this car hire and will use Oryx again. "

" Had an upgrade to a far better car. All staff were efficient and friendly. The process as very efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by KENNETH - 09 September 2020

" I book at least 4 cars per year in Croatia. I always book through Auto Europe "

" Excellent car. Very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by RAJESH - 28 August 2020

" Simple booking experience, and staff are very friendly and helpful. "

" Surprisingly, we had no issues with Oryx. Handover was smooth, car (8+1 seater) was clean and not an old model. I would definitely use Oryx again. We picked up the car in Dubrovnik and dropped off at Zagreb airport. Drop off was smooth also. Probably, this is because I chose the full insurance with zero excess. Hassle free for me in my mind. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by SUZANNE - 27 June 2020

" Easy to use website. Good prices. Plenty of choice "

" Good office location about 5 mins walk from the ferry docks, Diocletian's Palace/centre of town. Friendly, helpful staff. Just note the office is in a one way street when you return the car and parking is a bit tight, but the staff quickly drove the car to another parking place. no fuss. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

DUBROVNIK, HR - Reviewed by PETER - 17 March 2020

" Highly recommended. "

" Very quick and professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by MARCUS - 22 November 2019

" I am always happy with the autoeurope service. "

" Good company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by ALAN - 24 October 2019

" Auto Europe were contacted at the pick up time but claimed they were unable to provide a refund at that time. I contacted them again on my return and a refund has been promised. I think you need to be very clear about the conditions being imposed at each location by your agents. "

" Oryx required a deposit of over £1000 to be held on my credit card for 3 to 4 weeks after the car was returned. This was unacceptable and the rental was declined. This was not made clear at the booking stage. In my view there is no justification for this and I was not prepared to have to contact someone in Croatia to sort it out if the refund was not made.. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SPLIT, HR - Reviewed by JACQUELINE - 23 October 2019

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROVINJ, HR - Reviewed by STEPHEN - 09 October 2019

" Booking straight forward you should look to your further inclusion of oryx. "

" The drop off at Pula airport was chaotic with inadequate signage and stressed staff. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 7

PULA, HR - Reviewed by KEVIN - 08 October 2019

" More accurate information on the credit card block is important. It is one of the factors I use to choose a particular supplier "

" Had to wait 20 mins for counter staff to arrive at collection, even though this was mid-morning with lots of flights arriving. When someone did arrive they tried to sell additional insurance products in a very aggressive way and using incorrect statements. When the accuracy of the statements was challenged their attitude became very unpleasant. Given this experience at collection we were worried about the return process. However, return was of the car was efficient and friendly experience.......Thankfully ! But it was something that worried us during our stay. Also, the credit card block was significantly more than the information on the Auto Europe website. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 8

DUBROVNIK, HR - Reviewed by STEPHEN - 04 October 2019

" Very good experience with Auto Europe excellent communication and vehicle and staff at Oryx were very good. Highly recommended. "

" Excellent and Friendly Staff at Dubrovnik and Zadar. Very professional. Vehicle inspected with staff at collection and return. Vehicle was clean - some minor scratches but all recorded and no problems with the car. Served us well all trip. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by NEIL - 03 October 2019

" You need to look at the issues about prices showing on the summary screen ( which itself is a great facility!) but not being valid when you get to the booking screen. Only you have the power to stop the companies doing this. It devalues your whole process and makes it more likely to use a different website. "

" Two good points, one bad: the price that was quoted jumped from the summary screen to the booking screen by 50% ( as it said a special offer was no longer valid), Bad. Two charges for a green acrd and a one way drop off were not levied, Good. Car was a car! "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

SPLIT, HR - Reviewed by SURYAKANT - 02 October 2019

" Plese see 3 "

" Car condition was very good Staff at the ORYX counter while collecting & dropping off were very helpful and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by ANNA - 30 September 2019

" no further comments "

" Generally not a bad experience with Oryx - smooth process to collect a car, clearly marked marks on the car on the paper. and a good return to a different location. I, although, think it's a rip off when they charge extra 50 euros to cross the boarder. Trying to also rip you off on their insurance - I believe as I am a woman - a staff member told me WHEN I get a flat tire (or two) I will have to ring them for AA assistance, and as they only are open until X o'clock I will have to wait until the next day. thanks for believing that I cannot change one myself. and in fact will get worst case and get 2 flat tires at once. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by MARC - 29 September 2019

" Cheap and easy! "

" I've delt with some crappy car hire people in the past, this lot were great. When dropping off they even found a scratch we hadn't put on the sheet when i collected the car. They then checked the cars history and found a record of the scratch so they wouldn't have to charge me. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by ADAM - 20 September 2019

" 10/10. "

" We had an amazing experience with Oryx. Everything was done to a high standard and the customer service was 10/10, we were even lucky enough to get an upgraded car!! Will 100% recommend to everyone we know. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIJEKA, HR - Reviewed by PAUL - 19 September 2019

" Rental preparations difficult as 17 day rental. Cheaper to book online for 9 days and then 8 more, rather the total of 17, can't explain this??? Eventually got there on AutoEurope, thanks. "

" Efficient and friendly staff. Everything explained before rental. Supplied car very annoying in terms of electronic key and starting, but otherwise OK. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

DUBROVNIK, HR - Reviewed by KIERAN - 18 September 2019

" Prices were very competitive. The website were very clear in what was included in the price and what wasn't. Booking was very easy. "

" Staff were very helpful and the process was quite easy. They did not try and upsale any other products which a lot of other companies do. Took about 20 mins. I was disappointed with the car. It was very dirty inside and every panel outside had scrapes or damage which we had to ensure we're marked up. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

ROVINJ, HR - Reviewed by ROBERT - 18 September 2019

" Auto Europe booking was fine. Like the included excess insurance. "

" Took a while to get the paperwork sorted on pick. We asked if there was a charge for additional driver and were told it was included. Then when we dropped off we we're charged for the additional driver who hadn't even driven the car, it was just a safety. Poor service. Also at the drop off at Pula airport we had to go into the airport to get someone to walk back to car park to return the car. All round not the best experience. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 2
Condition of the Vehicle: 8

DUBROVNIK, HR - Reviewed by MARTIN - 15 September 2019

" ' "

" Speedy, professional efficient staff car in great condition "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by DARREN - 01 September 2019

" No issues from booking right through to drop off, would highly recommend Autoeurope. "

" All went smoothly from collection to drop off, with no issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by DENISE - 31 August 2019

" Overall, a good experience. We had no problems with the car and didn't have any marks etc so no problems re damage etc. Would recommend given the local options. "

" Overall the experience was positive. The car was a good (and possibly better) equivalent to the Golf that we ordered (it was a renault Megan Estate). The office counter was efficient on pick up but we had to wait 10 mins or so in the sun before anyone came over to the pick up location. The car wasn't cleaned and we subsequently found out it had no water in the windscreen wiper container and so had to put some in. Apart from that it was a nice car and very suitable - we didn't have any problems but hence mark down against 10. Drop off - ok with car but office slightly off hand in answering phone calls etc while dealing with us. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

DUBROVNIK, HR - Reviewed by RADOJE - 20 July 2019

" Efficient professionally friendly service! "

" Efficient professionally friendly service! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by GARETH - 10 July 2019

" Great "

" Very positive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by CHRISTOPHER - 09 July 2019

" Quick and easy process from comparing quotes through to booking chosen vehicle. "

" Fast efficient service. Friendly staff. No hard sell of unwanted extras. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIJEKA, HR - Reviewed by DENIS - 22 June 2019

" For recommended!!! "

" For recomended "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by RADOJE - 16 June 2019

" Professionally efficient and friendly! "

" Professionally efficient and friendly! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by KENNETH - 25 May 2019

" Excellent all round experience "

" Staff very friendly and helpful, supplied a brand new diesel car which was much appreciated "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by AVRON - 26 December 2018

" 1 "

" Car wasnt cleaned properly on collection The car seat we hire for our son was terrible quality - very unsafe - and filthy Charged us a cleaning fee on return "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 5

ZAGREB, HR - Reviewed by SARA - 14 November 2018

" See above "

" Tried to charge for out of hours fee. Got 3 different stories from 3 different members of staff at zagreb. No designated drop off at dubrovnik, had to call the office and they told me to park in a bus bay - not everyone has roaming to call "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 6
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by SASHA - 03 November 2018

" All good, thank you! "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by DAVID - 30 October 2018

" Car in v good condition. Staff very helpful. "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by ROGER - 18 October 2018

" Everything first class "

" Very happy with this experience. Everything went just as expected. Super friendly and efficient staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by JAMES - 15 October 2018

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SPLIT, HR - Reviewed by MARK - 17 September 2018

" Easy to use, had no problems. "

" Car was not ready on arrival at Split airport. The staff were friendly, but after waiting for a further 20 mins the staff did not offer an alternative until prompted by myself when I suggested they arrange a taxi to our accommodation and delivered the car later (our flight had already been delayed by 40 mins and we had an appointment to meet someone). Just as they started looking at an alternative car, our originally allocated car was then ready. No problems with the car and easy drop off. Overall a good experience and I would recommend them and use them again. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIJEKA, HR - Reviewed by JOHN - 03 September 2018

" Great experience "

" Fast efficient clean car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DUBROVNIK, HR - Reviewed by JAMES - 25 August 2018

" Excellent "

" Brilliant staff, excellent service & a great car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by TERENCE - 09 July 2018

" When we initially contacted you (AE) about the issues with the car we were promised that our problems would be sorted. But, as time went on it became evident that matters would not be sorted, and we were then told to sort it out AFTER we returned the car. We then received notification that you would change the car (after 2.5 weeks) by which time we were on an island off Croatia, and only had 3 days back on the mainland on our return. Due to the timing and schedule of our travel plans we were not prepared to start disrupting the last week of our holiday having already spent time trying to resolve these issues with you. "

" You have on record the problems we experienced with Oryx when we picked up the car in Zagreb, and the subsequent issues we found with it. We would expect a rental car to be clean - (inside and outside), and safe with oil in the engine, water in washer bottle and with correct tyre pressures. Sadly, none of this was the case! The upholstery was filthy and stunk of cigarettes which we had to endure for the whole time we had the car - despite a sticker on the dasboard saying "no smoking" and that there would be a €250 charge for cleaning. We could have very easily blown, or damaged the engine due to the lack of oil (ie. Only 2mm showing on the dipstick). We bought oil ourselves to hopefully rectify the issue and to keep the car roadworthy. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SPLIT, HR - Reviewed by PETER - 09 July 2018

" Booking the car and the website is very good but the car hire company was not very professional "

" A bit slow at the rental desk only 2 operators checking cars out Car pick up was done out the back of a car in the car park as was the return of the car then you have to queue at the rental desk to get the paperwork signed and authorised not a good experience. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by PAUL - 06 July 2018

" Got to the rental counter and was told level of protection is different between auto europe (web booking) and Oryx (actual rental company). Almost forced into the option to pay 27 quid more to get complete protection against all damages otherwise I had to pay a deposit of 1200 EUR. I don't know if this is a common practice for rental companies but there was no prior mention of this and I felt a bit swindled. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 7

PULA, HR - Reviewed by ANDREW - 23 June 2018

" Very good and friendly service, no high pressure upselling of insurance etc. A nice new, well prepared car. If you are used to hiring from companies in Spain etc where they rarely check cars on return, be sure to thoroughly check and note even the smallest of marks on the car on pick up, as the car is checked very carefully on return. not a problem, just something to be aware of, "

" Very good, friendly service and a nice new, well prepared car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by BEN - 23 June 2018

" Easy booking and smooth experience "

" Good all round, but no screen wash in the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZAGREB, HR - Reviewed by MILANKA - 09 May 2018

" very good service "

" It was not my first rent from Oryx and they have been very good all, truly recommended "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by SANJA - 09 May 2018

" very smooth "

" great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by KEITH - 04 July 2015

PULA, HR - Reviewed by JEFFREY - 02 July 2015

" When I arrived was informed curtly that the car was not ready and would not be for 3 hours. Other customers on same flight also informed the same. Was taken into Pula but would rather had the car ready "

SPLIT, HR - Reviewed by JOSHUA - 24 June 2015

PULA, HR - Reviewed by CHRISTOPHER - 23 June 2015

" Everthing was good,except some confusion about the extra insurance I took with you "

" Very good service "

SPLIT, HR - Reviewed by CAROL - 22 June 2015

" We always choose Oryx for our car hire in Croatia. Unfortunately, we were issued with a car parking ticket in Zadar but we had paid for our parking, the ticket had fallen on the floor and we've been assured by Oryx that they'll sort this out for us. Keep up the good work. "

DUBROVNIK, HR - Reviewed by MICHAEL - 21 June 2015

PULA, HR - Reviewed by MAURICE - 18 June 2015

SPLIT, HR - Reviewed by LANCE - 17 June 2015

" Friendly and spoke English. No hassles. "

SPLIT, HR - Reviewed by MARK - 15 June 2015

SPLIT, HR - Reviewed by ANDRE - 07 June 2015

" Cheap and everything went to plan "

" Helpful and friendly. "

ZADAR, HR - Reviewed by DRAGAN - 01 June 2015

" Very good "

" Very good "

SPLIT, HR - Reviewed by DAVID - 31 May 2015

" In Split, don't stay in airport car park, you need to exit with ticket and drop rental car in free external car park. "

SPLIT, HR - Reviewed by SHAUN - 31 May 2015

" On the last two ocassions when handing the car back at split airport we incurred a delay as there seemed to be a shortage of staff, or staff are busy checking in other vehicles. Would it be possible to employ a few more staff when it is clear that it will be a busy time? The rest of the service is fantastic as allways. "

" As previous, good team, just need a few more members available. "

ZADAR, HR - Reviewed by ROBERT - 28 May 2015

" We received a free upgrade and we're very pleased with the overall service. We rented through Auto Europe after another car rental fell through, and no car was delivered. Therefore, we were a little skeptical, however, you came through and saved our vacation! "

" We received a free upgrade, and their staff was helpful and professional. "

PULA, HR - Reviewed by MARTIN - 28 May 2015

" I wasn't expecting to have to leave a 950 euro deposit for the duration of the hire period. I was told that if I had an accident, i would have to pay the excess and then reclaim it from Auto Europe. This should be made clear when hiring. "

ZADAR, HR - Reviewed by MARTINS - 25 May 2015

" Should be better displayed final fees. "

" Should be better displayed final fees. I had to wait for an hour to get the car. Very kind personal. "

PULA, HR - Reviewed by PETER - 21 May 2015

" The car wasn't well valeted, the booking in & out process was very slow because of under staffing. Admittedly, the customer in front (there were only 2 of us) had booked the wrong dates and sorting that out took time. However I consider half an hour from arriving at the desk to getting the car to be unacceptable. The return was only a little better, which is more stressful when you have a plane to catch. I am always concerned when there is pre-existing damage, even if is logged. There were several scrapes and dents on the car - presumably previous clients had paid a fine for those to be repaired. "

SPLIT, HR - Reviewed by JAMIE - 21 May 2015

" Dealt efficiently with a last-minute request; and quickly responded to a following query. "

" Very friendly staff "

SPLIT, HR - Reviewed by MARTIN - 21 May 2015

" Smooth collection and return of thecar. "

PULA, HR - Reviewed by PAUL - 14 May 2015

" really pleased "

" Lovely reception friendly chap "

ZADAR, HR - Reviewed by GHOLAMREZA - 11 May 2015

RIJEKA, HR - Reviewed by HALIDA - 13 April 2015

" Very happy "

" No problems at all "

ZAGREB, HR - Reviewed by MICHAEL - 25 October 2014

" Easy to use website with good prices compared to other sites. "

" Great customer service from Oryx staff at Zagreb airport. Most certainly will use them again in the future. "

DUBROVNIK, HR - Reviewed by STEPHEN - 17 October 2014

" The first time I've used the service but I will definitely use Auto Europe again. "

" Trouble free rental, I got exactly the car I'd selected. The vehicle was almost new and very clean inside. The fuel economy was also excellent. "

SPLIT, HR - Reviewed by RODOLFO - 23 September 2014

" Nothing to complain about. Excellent service "

" Great company. Everything occurred well. "

PULA, HR - Reviewed by NIGEL - 15 September 2014

" Faultless service! Car as promised ready, clean and fit for purpose. Helpful and cheerful staff at Pula Airport. Glad I used your company and I will again. Many Thanks "

" Excellent always around. First class service car and staff. I would recommend this company and will use them again. "

SPLIT, HR - Reviewed by KUMANDAS - 09 September 2014

" Call centre staff very helpful with and gave us useful advice "

" Nice clean car and speedy service, when picking up car and when returning it. "

DUBROVNIK, HR - Reviewed by MANUEL - 05 August 2014

" The car was good "

" The personals were polite and courteous "

DUBROVNIK, HR - Reviewed by ANTHONY - 19 July 2014

" as always, Auto Europe comes up trumps for value for money and quality hire companies "

" Very helpful and professional company and I was given a free upgrade from Up! to Polo. Only difficulty was that the address of the pickup point (office next to a a public car park) wasn't specified in enough detail to find on a map or satnav beforehand "

SPLIT, HR - Reviewed by VALE - 05 July 2014

" Very efficient service overall and good e mail information provided! "

" Efficient and clear but 'desk ' service could have been a little more courteous, especially when dropping car off! "

DUBROVNIK, HR - Reviewed by ANNE - 14 June 2014

" Definitely cheapest of all quotes, and gave more options, for example some companies only quote the price if you want to protect your deductible but economy car hire gives you the choice, also the choice of whether to have 2 drivers.... "

" Upon arrival the internet connection was down. this in itself was not a problem. However, on return it then took a while to sort out the credit card payment for the border crossing payment, although I was happy to pay cash. Did not find the staff friendly or helpful, especially on return when there was no space to park the car, and was more or less told off for not positioning it correctly ! and this after being told to move it. Have used a lot of the hire companies at dubrovnik airport - usually through auto europe - and have always found the company staff helpful and polite, on this occasion was not so. There were also a lot of people waiting, and probably all like us - on time constraits "

DUBROVNIK, HR - Reviewed by BRIAN - 14 June 2014

" I liked your add on refundable excess, even though I did not have to use it. Very competitive prices. Quick service "

" Too many folk renting cars so all staff busy and it took a long time. When we got there things went well. Same problem on our return. Although I said I may drive to other countries I actually stayed in Croatia, but they charged me the fee anyway which was unfair. "

ZAGREB, HR - Reviewed by BRYON - 31 May 2014

" Very good price for car hire - did not experience any extra or hidden costs. I would use again. "

" Service at Zagreb was ok, but I thought guy at reception could have been a bit more helpful. "

DUBROVNIK, HR - Reviewed by NICOLAS - 27 May 2014

" Very quick and easy to book. All round good service "

" Very quick and easy. Good service both pick up and drop off. Pleasant staff too. "

ZADAR, HR - Reviewed by LESLIE - 29 October 2013

" A well laid out website that provided the necessary information for making an informed choice at an excellent price. "

" The staff at Oryx, Zadar, were very friendly and helpful. "

DUBROVNIK, HR - Reviewed by MILOS - 20 October 2013

" Excellent service "

" Excellent service, fantastic value for money. "

DUBROVNIK, HR - Reviewed by STEVEN - 30 July 2013

" Very helpful and knowledgeable operators "

" Good no hassle "

ZADAR, HR - Reviewed by PHILIP - 03 June 2013

" Everything was fine and easy, no problems with local agent Oryx "

" No problems, I took photos of damage on car as I head read a couple of dodgy reviews but all was fine "

DUBROVNIK, HR - Reviewed by DAVID - 26 May 2013

" All went very smoothly and very pleased with the service I received. "

" same as obove. "

DUBROVNIK, HR - Reviewed by WILLIAM - 26 June 2012

" Friendly, efficient staff; car was ready and waiting. No problems on return. I will use Oryx again when I go back. "