OWNERS SPAIN Car Rental Reviews

MENORCA, ES - Reviewed by BERNARD - 30 June 2025

" vg "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by TIMOTHY - 21 October 2024

" I have used autoeurope for several years and this is the first time I have had to refuse a vehicle "

" I had to refuse the first vehicle they gave me because the tyres were in a dangerous condition, wear and serious sidewall damage. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 4

MENORCA, ES - Reviewed by ALISON - 21 October 2024

" Whole experience was excellent from start to finish. "

" Very straightforward from start to finish. Would definitely use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by ROGER - 10 October 2024

" As I've said, staff and drop were great. Pick up needed much better signage and less 'blocking' of credit cards would help. "

" Bit steep to block nearly a €1000 on my credit card and to say all the stress (that we've now applied) can be released if you give us €180. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MENORCA, ES - Reviewed by JAMES - 20 July 2024

" We had a good experience when using Auto Europe in France, but this last experience in menorca was so bad that I doubt I will ever hire a car again. "

" They charged us 3 lots of €350 for pre-existing scratches. We had photographed one mark so they knocked that off the bill. Then we had a heated discussion where the staff member was extremely arrogant and rude. We eventually got the bill down to €75, however when we got back they had taken £130 from our deposit. The contract was also for a full tank on return but it was half empty when we had collected it. I phoned to have it corrected. Overall the experience was disgusting and I am appalled that these crooks can remain in business. I suggest you don't use them again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

MENORCA, ES - Reviewed by JOSEPH - 14 May 2024

" See previous comment. "

" Everything ran like clockwork both collecting the vehicle and returning it. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by PETER - 05 May 2024

" Go to far left car park out of Menorca airport to find minibus to rental office. "

" They did not tell me whether the hybrid car was petrol or diesel usually it is obvious but it wasn't so ask them before you refuel. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by PHILLIP - 27 April 2024

" Great booking process and can cancel if plans change. Always the cheapest of all the comparison sites. "

" First time used off airport car hire but the pickup at the airport was efficient. We had to wait for other groups but didn't take long. Pick up at office was fine great new car and drop-off was quick as was the drop-off back at the airport. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by IAN - 19 September 2023

" When I returned the car it was noticed that there was a small scratch on the rear wing. The guy said tha they would put a hold on 350 Euros until they had received an estimate for the repair. I said that I would need a copy of the estimate as I have insurance to cover the excess. He promised that but they have taken 350 Euros from my card and I am still trying to get the estimate from them. At the moment I am 350 Euros out of pocket. And they are not responding to my request. "

" When I returned the car it was noticed that there was a small scratch on the rear wing. The guy said tha they would put a hold on 350 Euros until they had received an estimate for the repair. I said that I would need a copy of the estimate as I have insurance to cover the excess. He promised that but they have taken 350 Euros from my card and I am still trying to get the estimate from them. At the moment I am 350 Euros out of pocket. And they are not responding to my request. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by JANET - 21 June 2023

" as above. very positive "

" the whole process was very pleasant, relaxed and easy. I would definitely use again and recommend without hesitation "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by DAVID - 09 May 2023

" Totally satisfied with service! "

" Airport pick up & drop off faultless, car collection numberd queuing plenty of check in desks in use making check in quite speedy, car returns very efficient, car condition & fuel checked & signed off before leaving depot. Car supplied was new, & had good specification,in all very satisfactory service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by JOHN - 02 May 2023

" Upgraded one group and hybrid car that did over 75mpg - what's not to like. "

" Excellent transfer service at airport, easy pick up and speedy drop off. Great service all round. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MENORCA, ES - Reviewed by GEOFFREY - 01 November 2018

" No problems from beginning to end. "

" Good, efficient service. Would definitely recommend. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MENORCA, ES - Reviewed by JOHN - 21 October 2018

" Overall acceptable "

" Not a fan of having to pay upfront for a full tank of fuel and have to check refund paid on return "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MENORCA, ES - Reviewed by MICHAEL - 09 October 2018

" Vehicle was fine apart from a couple of scratches which we pointed out to staff. Quick and efficient overall and shuttle was excellent. "

" Excellent price, only downside was returning the car as we couldn't find the office on a huge industrial estate. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MENORCA, ES - Reviewed by ANTHONY - 08 October 2018

" Autoeurope have been very efficient. Replying straight away to e mails. Not happy with Owners Cars at the moment as we are awaiting refund for full tank of petrol. We hope this gets sorted. "

" They returned 800 euros to our Bank re: damage. At moment in time awaiting refund for full tank of petrol 83.18 Euros "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MENORCA, ES - Reviewed by OLIVE - 22 September 2018

" I would still use auto europe but would be wary about using local hire companies "

" Arrived in the late evening. Was told the vehicle was perfect. Clearly there was damaged paintwork all around vehicle which hadn't been noted. They then made a note. Upon return, I was asked about damage, showed them the damage form and they questioned whether the form was done by their staff. They asked for dated and timed photographs. Luckily I actually did this before signing for the car. I wasn't told at pick up that I should have done this. It would seem that they didn't believe the damage indicated on their own form and I had to show the photographs. I had no problem after that but it does beg the question, what would have happened had I not had the foresight to take photographs considering they don't trust their own documentation "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 3

MENORCA, ES - Reviewed by SIMON - 07 September 2018

" overall very good as usual. thanks again. "

" it took about an hour to get to the head of the queue to collect the car. they were very nice and not pushy about e.g. excess insurance (I bought my own). there were a few dings on the car that were not on the form - I took pictures etc as they were not worried enough to look over the car with me. Hopefully they will not put them on me! the drop off and shuttle was very quick and courteous and they were all very nice. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MENORCA, ES - Reviewed by JAMES - 04 September 2018

" Poor - as complaint already made. "

" Poor - as complaint already made. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by MARCO - 02 September 2018

" Good prices and good vehicles. Very friendly staff "

" Good prices and good vehicles. Very friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by ADRIAN - 14 August 2018

" Nice car. Easy drop off. Not a bad price based on the time of year "

" Only down side was the number of counter staff when picking up the car. You have to take a ticket and wait in line. Once at the front of the queue staff were quick and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by CHRIS - 08 August 2018

" Not an autoeurope issue but an Owners car issue... I was told on arrival at the owners counter that I would have to put up the insurance excess and a full fuel tank in advance. 800 Euros for excess and 72 Euros for the fuel. This was taken from my credit card straight away... no problem. On returning the car with a full tank of fuel and in perfect condition I was told that the money would be refunded. In fact the money was not refunded but credited to my card. Due to the exchange rates I lost out on £50... not impressed at all by this. "

" I was told on arrival at the owners counter that I would have to put up the insurance excess and a full fuel tank in advance. 800 Euros for excess and 72 Euros for the fuel. This was taken from my credit card straight away... no problem. On returning the car with a full tank of fuel and in perfect condition I was told that the money would be refunded. In fact the money was not refunded but credited to my card. Due to the exchange rates I lost out on £50... not impressed at all by this. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by BENJAMIN - 30 July 2018

" Very good. "

" Excellent value for money and quality of car. I just missed a pick up so a 15 min wait for shuttle and then a 40 min wait at desk but once seen very quick and easy. Drop off extremely easy. Apart from initial wait I couldn't complain as have had long waits at airport too and far nore expensive. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by JASON - 21 June 2018

" Overall very good "

" Delay at the counter in checking in to get the car "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MENORCA, ES - Reviewed by REBECCA - 01 July 2015

" The car was immaculate as was all of the customer service when I did get served but it did take 45 minutes for me to get my car as there was only 1 individual at the service desk with a queue of 20 people in it at one time. More staff are required to man desks and get customers through to pick up car quicker as this would put me off using you next time when other providers desks were fully manned with 3 members of staff. "

MENORCA, ES - Reviewed by PHILIP - 06 June 2015

" Fantastic service and car "

" Friendly and helpful staff "

MENORCA, ES - Reviewed by BRIAN - 28 May 2015

" A highly efficient service "

" Exceptionally good service at pick up and drop off. "