Auto Europe
- North America
- Central America
PANDORA TURKEY CUSTOMER REVIEWS
- 5.6
- 4.2
- 7.3
- 5.9
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
PANDORA TURKEY Car Rental Reviews
Average Rating for Pandora :
Showing Results 1 to 9
Page 1 of 1
DALAMAN, TR - Reviewed by PHILIP - 01 July 2025
" Not the best I've had but car good .Staff need more training "
" Poor communication on arrival left waiting too long "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 10
DALAMAN, TR - Reviewed by GUILHERME GIL DE - 14 June 2024
" Waiting on auto Europe to resolve my complaint and refund the value of the rental due to horrible service from Pandora "
" Horrible experience and no the same class of car hired. Car was in poor mechanical condition with loads of knocks on front wheels and not necessarily clean. Horrible, rude and shady drop off experience. Refusal to give deposit back or drop us off at the airport. Never again "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 4
ANTALYA, TR - Reviewed by BRIAN - 27 May 2023
" I have used you for years a loyalty plan should be available "
" Only complaint is having to call the firm when we arrived, this costs quite a lot of money, but after saying that they came straight to us, the people who took us there and back to the airport need to be told to drive better, they drove fast close to others and on the return he was constantly on his phone we didn't feel safe. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DALAMAN, TR - Reviewed by JUSTIN - 06 May 2023
" We also got charged €200 for a slight scratch on bumper from from a stone on the road. Our contract with auto europa said we were covered. "
" We were not told the car was not at the airport until we had paid. On arrival we had to call Pandora and no one answered. Then 30 mins later we got through and some turned up some 20 mins later. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
ANTALYA, TR - Reviewed by HELENA - 07 November 2022
" Poor communication and customer service "
" I thought I was collecting the vehicle from the airport.5 of us we're met and We were picked up and squashed into. 5 seater vehicle and taken to their offices . Not a great start. We were told Full to full fuel. It was 1/3 full , very difficult to return the same. Then we were asked to deliver the car back to their office and Not the airport- this was too difficult without GPS and we refused. Agreed to collect the car at 8.30 and did not show up until 9.15 and No apology. Very poor customer service "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
DALAMAN, TR - Reviewed by MATTHEW - 09 September 2022
" Please see comments in box 3, in addition I'd like to add that I did speak to autoeurope and the support you offered was quite dependent on who I was speaking to at that moment. "
" There's a real confusion over who to contact, is it pandora? Or is it Oscar rent a car, no ones heard of pandora. Contacting pandora was a nightmare, engaged phone lines, language barriers, extremely unclear instructions from autoeurope and pandora. Phone call on arrival needs to be rethought, it doesn't work and you end up wasting a lot of time. It took me around 45-60 minutes after arrival trying to receive the car. The drop-off instructions are also very unclear, they should specify that you dont bring the car to the car rental returns and maybe help by providing a screenshot of a map on where to go. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 3
DALAMAN, TR - Reviewed by JAMES - 28 August 2022
" Will definitely avoid this firm in the future. "
" We called at arrival as requested for the meet and greet. Told someone would be along soon. Left waiting for an hour despite calls to ask where they were. Eventually a grumpy person from another firm (Oscar) did the paperwork and half an hour after that the car appeared. However, it had no rear seat belt. We had to wait another half an hour for another car which did have seat belts. Car was OK, economical and had lots of boot space. Never established if Pandora existed or was just another name for Oscar. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 4
DALAMAN, TR - Reviewed by ANTHONY - 30 June 2022
" The car did what I hired it to do .................. "
" No meet and greet on arrival - no one answering their phone - needed to go thru a third party to get them to come to the airport (one hour plus after the required pick-up time) bringing the car with them. "Of course" I then had to pay to get out of the airport's car park. The car provided was not full of fuel, and was in an acceptble but not good condition. (It had an annoying loud rattle coming from the rear passenger side.) "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ANTALYA, TR - Reviewed by SATISH - 23 March 2022
" No hassle. Pickup service easy if you can call them "
" Friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10