Auto Europe
- North America
- Central America
PAYLESS PORTUGAL CUSTOMER REVIEWS
- 6.6
- 5.6
- 8.2
- 7.8
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
PAYLESS PORTUGAL Car Rental Reviews
Average Rating for Payless :
FARO, PT - Reviewed by ROBERT - 04 July 2019
" Please see above "
" Couldn't understand why we had to go to Avis for our car but wasn't a problem lovely car for a great holiday. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ERIC - 16 June 2019
" See above. Pick up instructions were wrong which meant Y family had unnecessary walks with luggage "
" Instructions for pick-up at Faro Airport were incorrect. I eventually found that I had to go to Avis reception. Avis tried to charge me €50 for a toll responder (my hire confirmation showed €20). So I refused the transponder and was greatly inconvenienced by trying to pay toll at post office. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MADEIRA, PT - Reviewed by ELWYN - 05 June 2019
" Hired the vehicle through Auto Europe. Very easy process at a good price. "
" Efficient courteous staff. No ques. Easy pick up and drop off of vehicle. Nice, clean fresh vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 31 May 2019
" I think you have been badly let down by the Hertz desk staff. I could not have been any clearer in my question of whether there were any more charges. If this extra charge had been explained beforehand I may not have been happy but would have had the chance to comment before handing over my credit card. If there was an extra charge they must know how much it will be for an 8 day hire BEFORE you take the car. I believe there tactice were at best underhand. I would appreciate someone from Auto Europe contacting me by email as I do not know whether they are aware of this practice. "
" We booked through A.E. which was very efficient. Arrived in Faro in 25 deg heat. Trecked over to car park 4. After 20 minutes found we needed to go to car park 2, Herz desk. The Hertz official explained the toll system which we have used many times. He said it would work out about 50E which seemed odd as we nor he had any idea how much we would use the motorway. I asked if the tolls would be all there was to pay he said yes, I double checked and he was very abrupt with 'yes I have alredy told you. Drove to the gatehouse and went round the car with the gut there. We found a split in the sidewall of the tyre which he said was unsafe. Went back to the office and was given the keys to another car. Drove a nice car for a 8 days. Went to hand back the keys and was told there was a charge of 58Euros. I said I thought the toll charges took a couple of weeks to come through and was in formed this was an extra charge to collect the tolls. I was not happy as I had gone to great lengths to ascertain there were no extra charges. I am NOT HAPPY. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MADEIRA, PT - Reviewed by TREVOR - 14 March 2019
" would have been 10 if counter delays had not occurred. This needs to be resolved "
" Spent over an hour at the counter due to a slow computer and problems with the credit card reader. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BARRY - 18 February 2019
" This was a good experience the car was clean. The service was very good. Still trying to understand the fuel return policy. Not sure how a 1/4 tank of petrol costs 71 euros. This does include the tag and road charges. I understand this. But at best 10 euros. So a 1/4 tank has been charged at 61 euros. Check it out before you leave. "
" Off season travel. It was a one woman band. But this was not an issue. Worried about the bad rep the return service has. Watch out for the extra charges. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by EMILY - 06 February 2019
" I was put in an extremely stressful situation as a lone female travellers due to complete lack of common sense/adequate planning on your part. I will be submitting a formal complaint. "
" I was basically abandoned at the airport as you allowed the booking to go through to a third party that closed at 9pm and stopped shuttles at 8pm despite my flight landing at 9pm. I was traveling alone and had to arrange an alternative hire car at a much higher expense. I am disgusted that this was allowed to happen. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FUNCHAL, PT - Reviewed by JOHN - 04 February 2019
" Auto Europe have always given us good value and good service. "
" No problems with Payless but do not give recommendations. I choose on price and availability. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by PETER - 13 December 2018
" A really great end-to-end experience. Highly recommend. "
" A really great end-to-end experience. Highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOSHUA - 13 December 2018
" I click on this image with "NO EXCESS" and paid 30 pounds more because I believed I had some reduced excess deal. But when I got to the hire desk, the man rightly pointed out that the contract note you sent me mentioned nothing of the sort. In this particular case, it didn't matter because there was no damage, but in future, if I pay extra for "No Excess", I expect to see it written on your documentation. Otherwise all good. Many thanks Josh. "
" All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CHRISTOPHER - 08 October 2018
" A sign at the Avis desk said for Payless go to the counter with the long queue. The Avis desk could have help reduce the queue but didn't "
" Waited in queue for over an hour. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PORTO, PT - Reviewed by RUI - 02 October 2018
" PAYLESS will charge hidden fees. At the end of rental had to pay €163.71 instead of €20.90 for Tolls that was stated on Auto Europe voucher. I was told if was for travel assist in motorways that I never requested or was made aware of it. Contacted the company but until now was ignored. Very frustrated with the experience. If you're pocket wise, stay way from Payless. "
" PAYLESS will charge hidden fees. At the end of rental had to pay €163.71 instead of €20.90 for Tolls that was stated on Auto Europe voucher. I was told if was for travel assist in motorways that I never requested or was made aware of it. Contacted the company but until now was ignored. Very frustrated with the experience. If you're pocket wise, stay way from Payless. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
LISBON, PT - Reviewed by NEIL - 08 September 2018
" The car rental company had a 3 hour waiting time. when we tried contacting yourself we had a 10 minute conversation before being put on hold for 15 minutes and then you putting the phone down on me. "
" The car rental company had a 3 hour waiting time. when we tried contacting yourself we had a 10 minute conversation before being put on hold for 15 minutes and then you putting the phone down on me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LISBON, PT - Reviewed by ANA - 06 September 2018
" Very friendly service and all straight forward "
" Very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 05 September 2018
" On dropping the car off we had 82 euros added to our bill - the cost of using the toll road from Faro to Carvoeiro and back - which costs less than 5 euros. We often rent cars in Faro and the price you have charged is extortionate - the most we have paid is 30 euros - cars are all prefitted with monitors. When we tried to question the charges with the customer services desk we could not get any detail or a breakdown and then just strugged it off as they were busy. We then had to leave as we had to get our flight as we would have been late. The charges were not presented to us when we picked the car up or when we dropped the car off. I have emailed customer services twice on our return and have not received any reply - i have automated responses so i know they have been received. "
" The whole experience was fine but very little information was given about the charges and deposits taken on our credit card and were told that they would be refunded when we returned the car. We could not get the cost of the toll tracker and said it would be calculated at the end if we used the monitor and that all cars are pre-fitted with them . There were also various marks on the car which where not on the paper work and when we wanted them added to the document - we were told just to take a picture on our phones. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 8
FARO, PT - Reviewed by BARRY - 01 September 2018
" It was a big car and had quite a few marks/scratches but that's understandable with all the small windy roads. No problems, thank you "
" Good, slow at serving but polite and friendly "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by THOMAS - 22 August 2018
" We were disappointed to discover hidden charges when we arrived that we hadn't factored into our holiday money. We should very clearly be made aware of the insurance charges before making the booking! "
" We were disappointed to discover hidden charges when we arrived that we hadn't factored into our holiday money. We should very clearly be made aware of the insurance charges before making the booking! "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by DREW - 21 August 2018
" See above "
" We were dealt with by a very rude unhelpful representative. I have emailed all the details twice and am awaiting a reply and partial refund "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 19 August 2018
" Similar to above also tried to call Auto Europe but no answer, on hold then cut off. Tried a number of times. Sent e mail but answer was to call same number but again no answer. Sent final e mail which to date has been ignored. Not impressed as we had young children travelling with us "
" Due to delayed flight tried to call number given but no answer. We arrived after desk was closed so had to get a taxi to villa then return the next day at a cost of €140. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by KATHARINE - 17 August 2018
" Payless is the worst rental company I have been with and would never book with them again "
" Arrived at Faro airport the Payless transfer was not running, we were advised by another company to try at the Avis counter instead We called the Payless number as advised when we got to the meet up point and were charged a premium rate call and got to listen to a Portuguese answerphone message This was after waiting over 30 minutes for the transfer van "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JEREMY - 16 August 2018
" Being told my car was Canceled and if I wanted a new one it would cost me three times as much isn't a way to run a business. In future I will deal directly with the companies themselves. "
" Firstly my order of a car was cancelled and I was put through the stress of finding out it was recreated on another order (the assistant was utterly useless in telling me this). On arriving at faro we went to Avis to be told that we needed to get on a shuttle to payless. We waited no shuttle came so we walked to payless along a very busy road to be met be an completely indifferent and rude rep. She then told us as we didn't have our passports to hand that she wouldn't process our car and she had another client to deal with. We were then driven back to Avis to handle our car requirements. Avis then we're very helpful and upgraded our car and the drop off was seamless. Payless are incompetent and unprofessional and I will never use their services again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by LEE - 15 August 2018
" Long wait at desk "
" The only down side was waiting at the desk for 1 hour 27 minutes there where no chairs and the ticket system is a joke you need to improve your waiting times "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by ANDREW - 14 August 2018
" AutoEurope are fine, but avoid any recommendations to book with Payless at all costs. "
" We ended up having to run around Faro airport to locate Budget Avis as there was no one there from Payless and there was no one answering the Payless phone. Staff at the car hire desk (for other budget hire in car park 4) said we could be waiting up to two hours for the courtesy car to take us to Payless pickup. Budget Avis sorted us out, but we're somewhat begrudging, saying the person at Payless was probably on their lunch break. In the course of out holiday we wanted to extend the hire by 4 hours. None of the Payless phone numbers were answered, despite hanging on for in excess of 30 minutes, emails to their address bounced back as the email address was invalid. It was also impossible to get through to Budget Avis at Faro. Have read reviews of Payless online and gas I read them before I would ever have booked with them. Useless, disreputable company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by JOHN - 13 August 2018
" Great experience will use again "
" It was a pleasure to hire a car from Payless. Great value and excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 08 August 2018
" As above "
" When we arrived we were kept waiting for over an hour to be picked up. I was then pressured into buying excess protection insurance at a cost of over €500. The representative did not explain the cost of this. It was daylight robbery and made a mockery of the name payless. I ended up paying more. The car itself was fine. We flew out early on Sunday 5th August and the office was closed. The representative told me to return the car to the pickup office in Car Park 4 at the airport. The staff there refused to take ownership of the keys and told me to leave the car open with the keys hidden behind the sun visor. They said someone would come and recover the car. They were not helpful and less than complimentary about payless. I received a phone call from your office today 8th August asking where the car was. I told the man what had happened and he made it clear he wasn't very happy. I told him I had followed the instructions I was given. As I said the car was fine but the overall service and customer care was atrocious. I won't be using payless again. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DAVID - 08 August 2018
" I was charged £667.09 for a repair which should have cost in the region of £300. Also around £60 to evaluate the damage. "
" Very quick to use and easy to rent "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LISBON, PT - Reviewed by KAREN - 27 July 2018
" We still haven't heard from customer service about my complaint email sent three days ago "
" It took over an hour to get speaking to counter staff. They were so slow! We have been wrongly overcharged for doing too many miles. Apparently a fiesta can do 3000km on €50 of petrol! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 03 July 2018
" Instruction was vague so went to car hire centre including Avis. Told to go to parking area P4 on other side of Airport walked there. Was picked up and driven back to the Avis Office - ridiculous! Need to review your instructions "
" Instruction was vague so went to car hire centre including Avis. Told to go to parking area P4 on other side of Airport walked there. Was picked up and driven back to the Avis Office - ridiculous! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RON - 01 July 2018
" I usually book via Auto Europe as we are frequent travellers to Lisbon ... however, you need to be much clearer about the prices for 'extras'. Trade description rules should apply.. "
" VERY expensive Baby seat and Booster seat (almost €200!!!) for 8 days. Could have bought brand new ones for much less. We were charged for 2 baby seats - and only had one , plus a nasty used booster pad. Not much you can do about it at the airport with 2 little ones to transport. That was a big let -down.- and a refund of part of it would be appreciated. Check in very slow (40 minutes) - only 2 staff at the AVIS desk. Poor showing! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 2
LISBON, PT - Reviewed by MARC - 24 June 2018
" . "
" There was a wait of an hour for the pick up with only a small queue "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by ADAM - 12 June 2018
" Drop off was great. Easy and quick. Pick up could have been better signed as we didn't know we had to get a shuttle bus or where it left from. Would have been useful just to know payless was off site "
" Drop off was great. Easy and quick. Pick up could have been better signed as we didn't know we had to get a shuttle bus or where it left from. Would have been useful just to know payless was off site "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by STUART - 17 May 2018
" auto europe website was very good and easy to follow "
" payless caused problems with hidden charges once over there and I would of been better to go to avis direct. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 13 May 2018
" As above "
" After my burst tyre incident the service was exceptionally good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by STANISLAV - 13 May 2018
" x "
" x "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by SIMON - 10 May 2018
" Simply the best place to go to find good value car rentals - highly recommended. "
" Absolutely no hassles, very efficient service and great value! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by HUGO - 04 May 2018
" Pleasant "
" Problem free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by VERA - 03 May 2018
" The worst experience of my entire life, when hiring a car. "
" When arrived to the airport no shuttle for payless showed up, I called the office for over half an hour with no answer and when I finally took a taxi to get to the office at 19.30 their office was actually closed already. I was travelling with a disable person, who ended up experiencing a fair amount of unnecessary distress, thanks to Payless. Disgraceful "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1