PAYLESS ROMANIA Car Rental Reviews

BRASOV, RO - Reviewed by BENJAMIN - 15 April 2025

" All very straight forwards and good value "

" Friendly, easy and fast "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SIBIU, RO - Reviewed by VALENTIN - 06 March 2025

" Ok "

" Overall good, but I always get charged road tax which is included in the rate anyway and I don't understand why... "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

TIMISOARA, RO - Reviewed by JAMES - 24 February 2025

" All good. "

" Car was perfectly fine for our purposes. Could have been cleaner when we picked it up. Tyre pressure monitor was constantly lit even though all tyres maintained the correct pressure (can only assume a fault with the sensors). "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BUCHAREST, RO - Reviewed by VALENTIN - 18 November 2024

" Good experience overall "

" It was a good experience, though I had to go and wash the car at handover as it was deemed too dirty and they would have charged me €50. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SIBIU, RO - Reviewed by VALENTIN - 03 November 2024

" Good experience, no complaints. "

" It was a good experience. The car was driving well for its age, but overall ok. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BUCHAREST, RO - Reviewed by JEFFREY - 02 September 2024

" Upon car hire arrival, I was made aware the car I had booked did not align with the car I was being offered. I then telephoned Auto Europe. I informed Auto Europe I has booked a station wagon (estate) and my e-mail shows an estate car and that I had used the website filter to only view and book an estate car. The lady from Auto Europe agreed my email shows an estate, but my booking shows 'economy'. I was told the only way I could have an estate was to cancel my booking and create a new one, which would cost me much more! I ended up having to accept having to use a small four door saloon which created luggage capacity issues and detracted from our holiday experience. Lastly, please listen to the recording of my phone call, as you should hear the woman from Auto Europe sigh at the beginning of the call, giving the impression she had no interest in taking a call form a customer! "

" Counter staff unfriendly and abrupt. When I informed the counter staff the car I was being offered was not the car I had booked, the response was my problem to sort, not interested in helping at all. "

Value for Money: 2
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 1

SIBIU, RO - Reviewed by VALENTIN - 01 August 2024

" I keep booking my cars with Autoeurope for many years now and still a very good service. "

" No problems, everything went smooth "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BUCHAREST, RO - Reviewed by EYAL - 25 June 2024

" high deposit , very expensive car insurance , hard to communicate , no answer to phone , and hard to find shuttle location ( no airport disk and no whats-app and no clear instruction on shuttle location ) "

" high deposit , very expensive car insurance "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BUCHAREST, RO - Reviewed by MAURO - 13 April 2024

" Professional end help full "

" Auto &Europe The best "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

CLUJ NAPOCA, RO - Reviewed by ANDREW - 05 October 2023

" After taking out the extended cancelation insurance, I found myself making a claim and to date have had no response, not not the best service. "

" After taking out the extended cancelation insurance, I found myself making a claim and to date have had no response, not not the best service. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by MARIUS TITEL - 16 September 2023

" I will use again,happy with the service Thank you. "

" Very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by MARIN ROBERT - 28 June 2023

" Please check your partners before give cars to clients "

" Very bad experience now. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 3
Condition of the Vehicle: 4

TIMISOARA, RO - Reviewed by IONU?-CERASEL - 19 June 2023

" Totally unreliable company as they canceled my booking 8 hours before picking up the car at 2 am telling me I need credit card to secure €1400 for a small car and after they sent me a stupid email with general rules which were not aplicabile to my booking and they took my money as well without renting the car. "

" Totally unreliable company as they canceled my booking 8 hours before picking up the car at 2 am telling me I need credit card to secure €1400 for a small car and after they sent me a stupid email with general rules which were not aplicabile to my booking and they took my money as well without renting the car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BUCHAREST, RO - Reviewed by NAVEENDRA DE SILVA - 14 June 2023

" Very poor . Who serve for me Me Bogdan very rude "

" Very very bad customer service . There is hiden charges .. Think twice before put deposit from your credit card. They will rip you "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

TIMISOARA, RO - Reviewed by ERIC - 25 April 2023

" Wonderful. Give your counter guy a raise... He earned this rental for your company. GREAT JOB!!!! "

" The real selling point with my rental is your Counter Help. I didnt catch his name but he helped me get the car I needed, when I needed it and when I needed to return it. He helped identify the best place to park in Timisoara. He was informative and helpful in ALL aspects of the rental process and the return process. He WAS GREAT!!!!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BUCHAREST, RO - Reviewed by VALENTIN - 03 January 2023

" Overall good experience, but there is room for improvement. "

" It was ok, there is room for improvement. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BUCHAREST, RO - Reviewed by LEONARD - 22 November 2022

" Everything went well and quick as I needed to go no problem at all very friendly and professional staff from the picking up from airport to pick up cars and dropping back to airport all went very smoothly. Definitely recommend "

" Very good service from staff very quick pick up and drop off! Overall good service after I had a car for a week no problem at all. They picked me up from airport and dropped me back In very quick as well. Thanks Payless "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by MIHAI - 09 November 2022

" Everything was smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BUCHAREST, RO - Reviewed by KATE - 24 September 2022

" Good. "

" Cordial, pleasant and efficient. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BUCHAREST, RO - Reviewed by ROBERT - 11 May 2022

" No problem with auto europe but do think that you should take up with payless about this rip off charge "

" Vehicle fine. However when I said that I was going down to Constanta they said I had to pay Ron 127 for electronic toll. I have done this trip many time though not for 3 years because of Covid and thought that was a lot but though maybe things had changed. If I had paid at the bridge in cash it would have cost Ron 26 in other words they overcharged me by Ron 100 about £20. I queried this on return and he said it was administration charge. i call it a rip off and I don't think that is acceptable. I ahve photographic proof of both the actual toll cost and also their charge "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BUCHAREST, RO - Reviewed by LASZLO - 27 April 2022

" Staff at the airport was helpful even if we turned up a day late.I needed to pay for an upgrade as the car was not available anymore. Got a Vauxhall Astra with 138k on the clock full of scratches,but functioning well,engine management light on all the time. To be fair the staff was friendly and didn't check the car with a magnifying glass at the handover, as in previous years Handover process smooth. "

" Not the best car 138k kilometres on the clock "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 5

SIBIU, RO - Reviewed by LAU KONG TIVE LUC ERIC - 19 April 2022

" Doubtful?? "

" We were told that we received an upgrade car which we were fined with it. When we saw the car, it had scratches everywhere even on the windscreen and we were worried of our 1300 euro deposit. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BUCHAREST, RO - Reviewed by IULIA - 18 April 2022

" We had a screw in the tyre about 5 kilometres before returning the car. We pointed this out and showed a pic of the screw and they didn't mind at all. They took the car straight for repair without us and used another vehicle to drop us at the terminal. No charge for tyre or mention of it really. Holding card fee returned within 2 working days. Brilliant service all round. "

" Very efficient service. Met at terminal and on time. Pickup and drop off quick and without any hiccups. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

CLUJ NAPOCA, RO - Reviewed by AMARJIT - 13 April 2022

" Really straightforward. I was perhaps a little worried at first as the Payless centres are outside the airports themselves. However, the team was very professional and efficient (especially with pick-up and drop-off), so I would absolutely recommend them. "

" Good experience - someone was at the (Cluj) airport to take us to the Payless location and got us on the road quickly. We dropped the car at Bucharest, again the Payless team transported us on to the airport itself. No issues at all :-) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by JONATHAN - 08 March 2022

" Very bad experience, horrible car to drive , dirty, and tyres weren't the one I booked for snow and they were very used "

" The car tyres were flat which was dangerous. I have booked a car with snow tyres but they were used and was very slippery in the snow which is very dangerous , the payless people didn't car at all , very bad experience, "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BUCHAREST, RO - Reviewed by MIHAI - 24 February 2022

" Straightforward to navigate and book the car. All details and info provided. Will consider using next time. "

" The process of getting the car was acceptable. Although provided details of arrivals for pickup there was no one waiting at the meeting point. I had to phone the office at the number provided which fair play was answered promptly and was guided by the representative to the shuttle bus pickup point. A queue of 4 persons took about an hour. The car, although wasn't the one I requested, was clean and in good condition. The car return experience was simple and very efficient. I'd definitely consider Payless next time. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BUCHAREST, RO - Reviewed by IURIE - 14 February 2022

" everything was very good "

" everything was very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TIMISOARA, RO - Reviewed by VALENTIN - 07 January 2022

" I will use again Autoeurope but I will think again about Payless "

" I have paid extra in order to get a large SUV class vehicle(Dacia Duster)and I have received a Renault Captur and I have been told that that's all they have. I have been asked to pay 10 euros extra for a road tax which should be included in price and when they give me the paperwork the tax was recorded as out of hours tax?!?! When I have questioned why is like that I have been told that that is the only option available to mark in the computer. I have had the same issues in October 2021 when I have rented a car at Payless Timisoara Airport!!! "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 5

BUCHAREST, RO - Reviewed by PHILIPPE - 01 January 2022

" You care about your customers and it shows. The companies you work with are well informed and deliver a good level of service at an aggressive price. I've dealt with AutoEurope one way or another for close to 20 years and the experience so far has always been positive. "

" The car had been hit by hailstones so it wasn't a great look, and the excess was pretty scary at 1400 euros which totally blocked my credit card forcing me to use another one. Having said that the staff was great and service was efficient. The cost extremely competitive. I've always been pleased with AutoEurope and will continue to use and recommend them. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BUCHAREST, RO - Reviewed by MADALIN - 24 November 2021

" Affordable cars, lovely staff "

" Very friendly staff and great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by JOSSEF - 05 October 2021

" very good experience "

" i should wait about 20 minutes till i meet the contuct person at the airport "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BUCHAREST, RO - Reviewed by ADELA - 18 August 2021

" Fast booking, happy with the service. "

" Worst experience ever! The car was in bad shape had lots of miles on and from 120 km/h was vibrating a lot. There was a repetitive sound most of the times. The car did not even had the windscreen liquid and USB port not functional. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 1

BUCHAREST, RO - Reviewed by IULIAN - 28 July 2021

" They wanted to give me a newer car but smaller "

" Old car 2015 model quite dirty upholstery 170000km run "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BUCHAREST, RO - Reviewed by MARIUS GEORGIAN - 13 August 2020

" Definitely will rent again with Payless. Good value for what you pay. Very clean car and lovely staff. "

" Although we had a rough start and the kids were not happy to wait, in the end we had a lovely experience. The gentleman at pick up and drop off was very nice, polite and very fast. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TIMISOARA, RO - Reviewed by MELINDA - 04 January 2020

" You are deceitful when it comes to the car hire fees and charge people road tax at the hire counter which all other companies have included in the price. "

" Awful service and I was charged separately for the road tax. I hire cars every 2 months and have never ever been charged road tax. The car was terribly dirty and the fuel wasn't full. The car sounded awful and the heating didn't work properly which is a must in -7C The guy at the counter was a sneaky person. I would definitely not recommend them. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BUCHAREST, RO - Reviewed by BOGDAN - 30 November 2019

" Good service, great prices. "

" Friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by DAN - 08 November 2019

" Emanuel, with Payless, did such a good job "

" Emanuel, with Payless, did such a good job "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BUCHAREST, RO - Reviewed by ALEXANDRU IULIAN - 06 November 2019

" 5* "

" 5* "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by RABNAWAZ - 21 October 2019

" Hassle free experience and very reasonable price "

" Hassle free experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CLUJ NAPOCA, RO - Reviewed by FRANCISC - 03 October 2019

" Make sure your clients receive exactly what they booked "

" I made a booking for ford fiesta and instead of that they gave me dacia logan.if I've made a booking for dacia it was cheaper then ford "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CLUJ NAPOCA, RO - Reviewed by TUDORICA VIOREL - 12 September 2019

" Good price "

" We booked a Ford Focus but we have had a Dacia Logan "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 7

BUCHAREST, RO - Reviewed by MARIUS - 08 September 2019

" easy booking, "

" After booking I read some of the reviews online and I was really not hoping for much. The only complaint I have is that the pick-up took longer than expected. We were traveling with 2 children and would have liked an immediate pick up as other companies offer, rather than waiting over 30 minutes to be collected from the airport. Once picked up, it was very quick to get the car and be on our way. We had to pay £10 for the "vignete" which apparently was not included in the rental price. I would have liked to be told about this before. Not a big deal, really! Staff were really nice at pick up, can't say the same at drop off. The car I had was showing real signs of wear and tear, you could see it is nearing it's end as a hire car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CLUJ NAPOCA, RO - Reviewed by TOMER - 30 August 2019

" Although the voucher stated that there would be no extra refundable elsewhere in the vehicle, 60 euros was taken. The above contrary to what was written in Woocher !!! "

" Although the voucher stated that there would be no extra refundable elsewhere in the vehicle, 60 euros was taken. The above contrary to what was written in Woocher !!! "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 8

BUCHAREST, RO - Reviewed by GEOFF - 01 August 2019

" I've had two experiences of Auto-Europe this year. The first hiring a car at Turin airport was excellent 10/10. The second hiring at Bucharest airport via Payless was poor 2/10 where the car supplied was less than the specified one, had over 80,000km on the clock and in very poor condition. "

" meet And greet at airport was excellent despite delays with our baggage. We booked a Skoda Octavia estate equivalent but all they had was an Opel Astra estate which had done 80,000km,had lots of damage and a 350mm crack across the windscreen. I paid an extra 110 euros at the counter to upgrade to a no quibble insurance because of concerns about being liable for any of the multitude of damages. When returning the car to Sibiu airport the Payless rep took ages waiting for the Bucharest office to send photos of the condition of the car on collection to assess any damage. In the end, I paid nearly £450 for 5 days motoring in a beat up Astra which represents very poor value. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 1

CLUJ NAPOCA, RO - Reviewed by ALASTAIR - 11 July 2019

" I am happy with Autoeurope's service, and have used this many times. I was very unimpressed with Payless, which gave the impression of a back-street car hire outfit. "

" Had to phone on arrival to arrange for a representative to come to the airport and take me to the remote location. This arrangement was not clear to me prior to arrival. There was no dest in the terminal. The car was dirty and smelly, and had various minor damage. I was "fined" for late arrival, despite it being due to the flight delay and the hire company being aware of the flight details. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 4

CLUJ NAPOCA, RO - Reviewed by ANDRAS - 29 June 2019

" Great experience, I would recommend. "

" Everything went smooth, I will definitely use them next time. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by STEFAN - 28 May 2019

" I have no comment to make. "

" I have no comment to make. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BUCHAREST, RO - Reviewed by COLIN - 11 May 2019

" Your booking terms etc and the voucher made no reference to the MAGRENTA demand that we pay €10 to clean the car, or take it back having cleaned it ourselves. That requirement and the suspicious way the handover was conducted was worrying but as experienced car hirers we felt it would be OK. The problem is that they have confiscated our deposit (approx. £1350) without any reason. We are disgusted that this company is on your rental list. At the same time as we were checking out another customer was similarly being fleeced for a tiny scratch. Someone needs to investigate this company to see how, in league with a repairer and false invoices they are stealing from customers and insurance companies. There will be trouble over this. "

" We used Magrenta. You are as confused as we were! I booked through cartrawler and you came into the picture, we booked with Magrenta and now you say it's PAYLESS! I have no problem with the booking process except that you are presenting people with very bad options. MAGRENTA is plainly a fraudulent company, they defraud people of their Excess deposits by spurious claims. You have a legal duty of care when offering these companies to your customers. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 7

BUCHAREST, RO - Reviewed by ARTHUR - 05 May 2019

" Friendly, helpful & efficient staff. "

" Efficient service & good staff. Well priced. Good value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CLUJ NAPOCA, RO - Reviewed by ASAF - 30 April 2019

" Auto Europe has nothing to do with the failure of the vendor to provide decent service, but it is unlikely that I will recommend. My only complaint is to the poor service of the car agency. Will consider legal actions, Asaf "

" Terrible experience. My reservation has been cancelled without notice by the vendor's side because we were more than 2 hours late for the pickup. Staff was apathetic and unwilling to help. I ended up at Avis, paying way more for the rent. Very disappointing. When you work with vendors like these, you draw your customers away. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BUCHAREST, RO - Reviewed by ADRIAN - 20 April 2019

" Over all its a good company,i will recomend "

" Everything was good exept the car.Good condition but not powerful. This was automatic car but i was not happy with his performances. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BUCHAREST, RO - Reviewed by IONEL CRISTIAN - 17 April 2019

" Definitely I will book again! "

" Very professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CLUJ NAPOCA, RO - Reviewed by PHILIP - 16 April 2019

" They do not overcharge and offer a hassle-free car hire next to the airport. We had a comfortable Ford Focus automatic car for 6 days. Highly recommended. "

" I've used this company before and was happy with both experiences. I will use them again next time I visit. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SIBIU, RO - Reviewed by RAUL - 14 April 2019

" Please refer to.my comments above. "

" They had no office and we had difficulty communicating with their staff. I paid for 2 days for a GPS and they did not have any even if i already paid for it. Furthermore, they could not give me a refund. Boooooo ! Also, they did not even have a any form of mounts for my phone to use my WAZE for navigation. Upon returning the vehicle i was supposed to recieve a yellow coin from the machine barrier upon entry to the parking lot. Coin never came out after waiting for quite some time. So instead, I left a note withe the keys. Hope they don't charge me again and release my €1500 deposit. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 5

CLUJ NAPOCA, RO - Reviewed by ASHLEY - 26 February 2019

" I like it when everything goes through without an issue. "

" Couldn't fault the condition of the car, staff were efficient.. and would use again with confidence. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by DANIEL MARIAN - 25 February 2019

" Satisfied "

" Takes too long for the deposit to come back in my account "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by DAVID - 05 February 2019

" I have used Auto Europe three times now and have found the experience to be very easy. Everything is always clearly explained, with sensible advice, a wide range of vehicles from reliable hire companies and probably the best, (not necessarily the lowest priced, but the best), inclusive packages you will find. "

" Friendly, helpful staff, quality vehicle and a seamless pickup and handover. I even got a lift back into Bucharest because they didn't want visitors to be ripped-off by unscrupulous taxi drivers, this is, apparently, quite a major problem at Otopeni Airport. These guys will look after you, they genuinely care about their customers. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by SATPAL - 18 January 2019

" Price and ease of booking were excellent "

" Quick, fair, friendly without any sort of hard sell. Would highly recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by DALIA - 06 January 2019

" Not happy "

" Not happy. I choose the option with insurance just because I didn't want to leave deposit and somehow I had to leave €1400 because the guy at the counter told me that they have nothing to do with Autoeurope and I have to leave deposit, even though I've paid for extra insurance. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BUCHAREST, RO - Reviewed by DAN - 04 January 2019

" All good "

" Car could be cleaner, but overall everything was good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TIMISOARA, RO - Reviewed by ADRIAN - 09 December 2018

" Maybe he will never get tha car "

" 100% rubish "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SIBIU, RO - Reviewed by CRISTIAN GELU - 06 December 2018

" The agent from Sibiu was very unprofessional. I had the zero package. I have been forced to pay a few taxes that did not exist on your terms and conditions. 1) highway toll (in Romania there are no tolls on highways) 2) plus an outside fee. program total 23 euros The car had problems with a sensor on the right front wheel where I was forced to walk around to stop the car and check the wheel for at least 30 times, "

" The agent from Sibiu was very unprofessional. I had the zero package. I have been forced to pay a few taxes that did not exist on your terms and conditions. 1) highway toll (in Romania there are no tolls on highways) 2) plus an outside fee. program total 23 euros The car had problems with a sensor on the right front wheel where I was forced to walk around to stop the car and check the wheel for at least 30 times, "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BUCHAREST, RO - Reviewed by SEBASTIAN - 08 November 2018

" I will book again with them "

" I was not expecting to pay 10 euros extra road tax for 2 days, for romania that is a rip-off "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BUCHAREST, RO - Reviewed by LAURENTIU - 21 October 2018

" Good overall, I would use them again. "

" Good overall, downside is that I booked an Renault but got different car(cheaper) and you wait longer at dropping off because usually office is closed (staff is picking up in the terminal) so take extra time. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 9

BUCHAREST, RO - Reviewed by NISSIM - 14 October 2018

" The receipt of the vehicle was particularly tough with regard to the cost of full insurance. The crew was professional, pleasant and pleasant.The receipt of the vehicle was particularly tough with regard to the cost of full insurance. The crew was professional, pleasant and pleasant. "

" I was asked to pay for full insurance 22 EURO per day. !!! "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 6

BUCHAREST, RO - Reviewed by SIMON - 03 October 2018

" Very easy to use and compare offers "

" Great value for money "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CLUJ NAPOCA, RO - Reviewed by VIOREL CRISTIAN - 03 October 2018

" Overall good experience "

" They were 40 minutes late on pickup "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 9

CLUJ NAPOCA, RO - Reviewed by JUSTIN - 28 September 2018

" Amazing as above "

" Very helpful patient girl when we had problems with our bank card she let us use her computer. The car was in good condition and the price for hire for 2 weeks was unbelievable value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by RUDIGER - 26 September 2018

" NA "

" Deposit of 1500 is excessive and only used to force people into buying extra insurance. Never again! "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 9

SIBIU, RO - Reviewed by BENJAMIN - 14 September 2018

" N/A "

" Despite bad reviews on the internet and the pick-up unexpectedly being in a cafe in the airport, the rental experience was very smooth, would recommend. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CLUJ NAPOCA, RO - Reviewed by EMMA - 04 September 2018

" Overall quite easy... "

" Difficult pick up. Had to call twice for a rep to collect us. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by GEORGE - 29 August 2018

" very professional and everything went to plan "

" very professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by LASZLO - 23 August 2018

" Dissatisfied "

" On arrival I have been told that the car I have reserved isn't available therefore they will upgrade the car and I have to pay for it I said that I don't want to pay the upgrade should be free of charge as the reserved car is not available.Staff replied if I am not paying the additional fee I can wait till next day morning when the car will be available.They said that the computer system will not allow them to release the car without the additional payments.I had to pay additional 50£ . Disappointed of the service. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 1

TIMISOARA, RO - Reviewed by OWEN - 17 July 2018

" Overall it has been a stress free experience and won't hesitate to use them in the future. "

" They were late in arriving to get the car but gave me a free upgrade which was nice. A good car but not with a full tank which makes it awkward to return with the same level. Would have been useful to have been given the car park code for return. I had to leave the car to di s aomeone to let me in. Leaving he car was quick and easy. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

CLUJ NAPOCA, RO - Reviewed by LASZLO - 04 July 2018

" Feel ripped off "

" I have paid for a higher vechicle class (Intermediate) but received an Economy class. Also, I was charged a late night fee 20 EUR at the counter for which they could not give an invoice. I would have cancelled and go to another vendor but it was 1am and no other car hiring companies were open. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 2

BUCHAREST, RO - Reviewed by MICHAEL - 19 June 2018

" Led to us to a crap agency. "

" Car was in a bad shape. Bluetooth non functioning, high beams non functioning, banged up 360 degrees. Worst - had to wait over 30 mins for drop off while the rude employee kept telling us over the phone: "another 5 mins", "another 5 mins"... Etc.. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6