AUTO EUROPE PERTH, AUSTRALIA Car Rental Reviews

PERTH, AU - Reviewed by RICHARD - 21 September 2025

" Total confidence in booking rental cars through Auto Europe. Booking is easy and prices are very competitive. "

" Car was excellent. Staff were friendly and helpful. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PERTH, AU - Reviewed by DARRAN MICHAEL - 23 April 2025

" Very pleased "

" Very pleased "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by DAVID - 21 March 2025

" Everything was easy, from booking, pick up and drop off, thank you. "

" Excellent value for money. Very easy pick up and drop off at Perth Airport, although a map for returning the vehicle would have been helpful, as the Sat Nav was trying to take us to the in-terminal counter and took us completely the wrong way and the signs at the airport for rental returns were poor until we were close to the correct location. Pick up/drop off at Perth Airport was at the terminal, without needing a shuttle, whìch was something i specifically wanted. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by JUDY - 17 March 2025

" wasted extra AU$200+ worse experience ever. "

" got conned into getting extra coverage for windscreen and call out cover even though i have already paid full coverage. apparently europecar and autoeurope r different company and autoeurope is not present in perth airport. which means my rental was covered with autoeurope but not europecar. stupid. gimmick. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PERTH, AU - Reviewed by LINDA - 24 February 2025

" Second to none "

" Staff very helpful, considerate, and professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by PETER - 17 February 2025

" Overall experience very good, quick straight forward pick up and drop off. "

" Car excellent, price right. Staff couldn't be better, totally satisfied. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by CHRISTOPH - 02 February 2025

" I feel the rental groups are trying every conceivable trick to try to generate additional charges, eg insurance, extra fees for windscreen chips etc etc I am really not satisfied with this. "

" This is what I wrote to them Dear Europcar, I am surprised that a windscreen chip is not regarded as normal wear and tear. I have never been charged for this in all my rentals in Europe with Europcar and autoeurope. It is very difficult to know when the chip occurred and how. So, I am not satisfied with this approach, and also the additional admin fee I would ask you to reconsider this charge With kind regards Christoph "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 2
Condition of the Vehicle: 7

PERTH, AU - Reviewed by KAY - 12 January 2025

" Very easy to collect the car "

" It was really easy to collect the car, friendly staff and very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by DAVID - 04 December 2024

" Every thing was very professional and personal "

" Would have preferred the car I ordered "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PERTH, AU - Reviewed by ROSE - 01 December 2024

" No issues with the actual motor it was lovely to drive. "

" When I collected the vehicle at Perth Airport staff were very helpful and I also got a motor upgrade to a Kia Carnival. It was a super motor to drive and no complaints at all with the care. However the following day in daylight inside the car had not been cleaned and I discovered a half eaten apple, a lolly and other sweets, a baby's dummy and a cigarette packet with a cigarette inside it under the seats which was disappointing. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PERTH, AU - Reviewed by ALAN - 20 November 2024

" Q4 appears to be a repeated question "

" You usually include additional drivers free. This hire cost me about £120 for a second driver "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 9

PERTH, AU - Reviewed by NICHOLAS - 09 November 2024

" Maybe BUT you need to review your arrangements with Keddy/Europcar: personally I will never use them again "

" 1. Shambles at Perth Airport. On arrival could not find office: misleading directions. On return no personnel available at drop off-see 2 below 2. Entirely false and fictitious claim by Keddy/Europcar for fuel to top up tank and taking money for this and associated admin charges from my bank card despite me raising an objection. No answer so far received from Keddy/Europcar "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

PERTH, AU - Reviewed by MARGARET - 05 November 2024

" Very easy to book with clear information and optional extras. Good communication during and after booking. "

" Excellent customer service at Airport both pick up and drop off. Car was older but in excellent condition with great fuel efficiency. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by GARRY - 14 January 2024

" Nicest car I have ever driven. "

" Not brilliant, eurocar Perth that is. As they thought I hadn't returned the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by RICHARD - 05 December 2023

" Good "

" The experience was all smooth except there was no explanation of the actual car in the car park. The Europcar representative ignored our arrival and then busied herself with returning cars. Explanation of the basics such as how to oqpen the fuel flap would have been useful. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PERTH, AU - Reviewed by JULIAN - 24 March 2023

" Very efficient service, courteous and helpful staff. "

" Great service. Thank you Hertz team "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by KIM - 10 January 2023

" Very happy overall "

" Easy process hiring car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by RACHEL - 13 April 2022

" Already have. See above "

" It was dark on my arrival after a very long flight and obviously keen to get on my way to my final destination. Took some time to work out how the mechanics of the car worked...never easy when it is dark. Only realised once I got going that the tank was NOT full and only 3/4 full but too late to do anything about it once I had left. In the daylight the car wasn't very clean... empty pop bottle found under driver's seat and just generally not clean in the interior. The boot stopped opening after a few days which wasn't great but not worth the inconvenience of reporting. On drop off I had to ask for the car to be checked otherwise the single female employee who was obviously in a rush to deal with several customers just wanted to take the keys and said providing everything was in order I would get my deposit back. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 6

PERTH, AU - Reviewed by DAWN - 07 April 2020

" Will not book again "

" Couldn't make it due to coronavirus, hertz told me 15 days before I was due to go I would get a refund, enquired after 15 days was told to contact auto Europe, they told me I was too late and lost my money, if Hertz had told me in the first place to contact Auto EuropenI would have got my money back "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PERTH, AU - Reviewed by MARK - 29 March 2020

" Very good experience, helpful and efficient. "

" Due to unavailability of the vehicle we had ordered we had an extremely good upgrade. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by CLIVE - 26 March 2020

" Due to the Covid19 disruptions I had to return the vechile early but was not credited for the days I did not used but instead quoted the 'general terms and conditions' rules about early returns. I will not be using Auto Europe again as their is absolutely no 'value add'...might just as well book 'direct'. "

" Thrifty were excellent from start to finish. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by GARY - 25 March 2020

" When I get my £100 back I'll be happy "

" The £100 deposit still not back in my account "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PERTH, AU - Reviewed by BRIAN - 21 March 2020

" The arrival details were incomplete, they did not say that you had to call Ace and they would collect you, we wasted 30 minutes walking around the airport trying to find a non existant desk. Also the number we were given was incomplete. The UK staff were not at all helpful. We also discovered when collecting the vehicle that the insurance was not with ACE but with Auto Europe and any damage we would have to pay the first $4500 and reclaim it from you. Very poor staff and communications "

" Very friendly and helpful staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by BRIAN - 19 March 2020

" I will be using autoeurope for my rental car needs for the forseeable future. Rates are attractive and admin processes efficient "

" expeditious, amenable "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by FREDERICK - 16 March 2020

" Price wasn't particularly competitive "

" Staff member was very helpful but was the only person on duty so was overwhelmed - a long wait! Car itself was below expectation. Drop-off was very quick/easy "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PERTH, AU - Reviewed by ALEXANDER - 10 March 2020

" We arrived a day later than anticipated and has to organise a later pickup. With Auto Europe this meant we would have had to pay more to amend our voucher, which was not ideal. We ended up liaising directly with Thrifty instwad. And they were happy to hold the car for a day "

" Had one issue with the car's brake lights, took the car to another Thrifty shop where the staff fixed it immediately. The staff in Thrifty we're generally very accommodating "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PERTH, AU - Reviewed by JOHN - 04 March 2020

" Good value car hire "

" Good value car hire "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by RICCARDO - 02 March 2020

" will be renting with Thrifty again "

" excellent counter staff although they encountering problems with getting cars valeted to re rent they kept us informed at all times and the short wait was worth the upgrade i will be renting with Thrifty again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by WILLIAM - 28 February 2020

" Easy to book and pay for car. No issues with pickup or drop off. "

" Smooth pickup and drop off. Clean car with no issues. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PERTH, AU - Reviewed by STUART - 25 February 2020

" Simple, straightforward with no hiccups! "

" Seemless ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by LEE - 24 February 2020

" Very smooth no hassle "

" Great service from start to finish "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by STEPHEN - 14 February 2020

" Got exactly what I paid for "

" Got exactly what I paid for "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by STEVEN - 16 January 2020

" Excellent, please pass on that the staff at Perth Airport were incredibly helpful, pleasant & efficient. "

" Excellent, please pass on that the staff at perth Airport were incredibly helpful, pleasant & efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by JOANNE RACHEL MELISSA - 18 December 2019

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by BRETT - 04 December 2019

" Overall satisfied "

" Finding the Enterprise office was a little difficult as the counter in the office was empty,(but did have a notice). Car was good, but had minor damage. Staff were friendly. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PERTH, AU - Reviewed by PATRICK - 02 December 2019

" Terrible. "

" We arrived late at night.. the girl at the counter said there was no point in looking at the car as it was dark and we wouldn't see any damages. On return the girl noticed the smallest crack on the windowscreen and refused to refund our 300 dollar bond until investigated. We believe the chip was already on the windowscreen as the girl was able to get in and pick this up immediatley and we never noticed it. This needs investigated by auto europe ASAP. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PERTH, AU - Reviewed by IAN - 30 November 2019

" Simple site to use. "

" Efficient, friendly staff. Pick up and drop off procedures very quick. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by STEWART - 30 November 2019

" Good drive, comfortable car "

" Efficient and helpful "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PERTH, AU - Reviewed by FRANK - 27 November 2019

" Very pleased "

" Been with Europecar I Australia before thar are great firm to hire a car from "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by MARTIN - 22 November 2019

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by JONATHAN - 13 November 2019

" Update your website so it provides innocent customers like ourselves with a true reflection of car collection - we did not collect from Perth airport as we thought we had based on the drp down menu on your website!! "

" We were versy disspoinnted to find out the day of collection that were not actually collecting the car from Perth airport as booked on website but that we were to be collected at Perth airport by a shuttle and taken to an office in Perth city somewhere. This is not what we wanted! Not only was the location for collection an issue but we arrived at the airport at 9.15am for our 10am collection and were still at the airport at 11.40am due to a driver not being able to find us, however following 3 phone calls to the office it was confirmed we were in the correct place. This delay cause issues for our family as we needed to be at a wedding venue which was 1.5 hours away and unfortunately as a result of the car not being at Perth airport to collect around 10 am and us not being collected by the shuttle until nearer midday we were late!! Not at all what I would have expected from your complany. We have since had an email from your company to say there was a set of keys found in the vehicle upon return and asked for us to call the office. At this point we were in Thailand and replied explaining that we were not able to call but asked if a photo of the keys could be sent to us, that was nearly 2 weeks ago now and we still have not had a reply! "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 8

PERTH, AU - Reviewed by DAVID - 31 October 2019

" Very easy from the initial contact with auto Europe right through to collection of the car and drop off. Would highly recommend "

" Brilliant service. Car was excellent. No problemsa at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by ALAN - 30 October 2019

" Not as good as others I have rented from. "

" Counter staff did not go over conditions relating to rental eg mileage limit of 2400km, not to drive after dark etc. On return, no check made on condition of vehicle in my presence. Car had over 50000km on clock which is a lot for a rental. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 7

PERTH, AU - Reviewed by GILLIAN - 23 October 2019

" I asked for a Toyota Corolla and Thrifty actually issued me with a Mitsubishi Eclipse Cross. A very comfortable car to drive. "

" A very helpful and courteous car hire company. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by KENNETH - 20 October 2019

" will use you again "

" At first, I wasn't convinced that my booking had been successful and it took a bit of digging to check this. After that everything went well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by DAVID - 11 October 2019

" Alamo re friendly and helpful and our rental as arranged went very smoothly "

" Only issue we had was that they were not able to supply one further day rental at a competitive price later in our holiday "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by STEPHEN - 28 September 2019

" Overall a fine experience which we would have no problem with repeating would appreciate attention to the pickup queue issue. "

" All excellent except for a 30 minute queue to pickup with only one agent on the desk. She was great when we got to her but after a 20 hour flight we just want the car quickly and efficiently. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by COLIN - 05 September 2019

" No issues. Easy efficient service for pickup and drop off. Staff friendly and helpful. Would use again. "

" No issue. Whole operation was smooth and easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by ANNIE - 30 July 2019

" Overall problem free experience from booking to returning car. "

" No problems with whole experience. Only criticism was that no one checked car on return to verify that no damage had been done. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PERTH, AU - Reviewed by BRIAN - 11 July 2019

" Quick easy and efficient. The car provided exactly as ordered. A great experience "

" Thrifty was very accomodating friendly and efficient in the provision of the vehicle ordered "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by WILLIAM - 02 May 2019

" Why same question? "

" My go to rental site "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by ANDY - 22 April 2019

" The autoeurope website was easy to use and had good prices. "

" Great. We got an upgrade to a very comfortable 4wd which was ideal for a long drive up the WA coast. The staff at Hertz we're very efficient and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by SALLY - 04 April 2019

" Perfect for what I needed "

" Very easy and straight forward at the airport,staff explained everything, would definitely use you again. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PERTH, AU - Reviewed by DEREK - 18 March 2019

" Good, will use again. "

" Small amount of damage on car not pointed out by member of staff, gives you cause for concern. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 5

PERTH, AU - Reviewed by MARK - 11 March 2019

" Good value, but clearly not good communication between Auto Europe and Europcar if I have been charged for the same service twice. "

" The service was quick and efficient, however, we were told that we had not already paid for excess waiver (which we had) and were charged again at the counter. I now have to find a way to get my money back - extra hassle! "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by LES - 11 March 2019

" I am writing in the hope that you will change your procedures to advise customers, before they book, exactly how the rule 'Cars are not permitted on unpaved roads' (in your T&Cs) could adversely affect the enjoyment of their holiday. In WA access to most National Parks is via unpaved roads so I could not enter them. As soon as I realised this, I was so far away from a Hertz office that I couldn't change the car. Fitzgerald River, Mount Roe, D'Entrecasteaux and Cape Arid National Parks were some of those where I went 100km or more out of my way just to gain partial access. Neither I nor my wife were happy holidaymakers. Please don't let others suffer in this way – tell them they need a 4x4 if they are going to enjoy their holiday properly – and explain 'unpaved roads' to them in detail! "

" Hertz did exactly what was expected of them in a courteous manner. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PERTH, AU - Reviewed by IAN - 08 March 2019

" I'm not one to give recommendations as it can be a way to loose friends. Having said that when I have had problems in the past Auto Europe have been better than other providers at sorting out the issue. "

" No problems at all. I prefer it if the staff check the car on return so I know there will be no surprises later but they just didn't have time to do this, and in fact my deposit came back immediately. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

PERTH, AU - Reviewed by LESLIE - 08 March 2019

" All very acceptable. I hope to use Auto Europe again later in the year. "

" All very efficient - just what you need after a long flight with lots of luggage! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by GLENN - 07 March 2019

" Excellent service. Thank you. "

" Great service all round "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by DONALD - 07 March 2019

" Had concerns about the insurance arrangements but took a chance and it worked out ok but have reservations about having to pay and reclaim won't do this again "

" Nothing to add "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by BRIAN - 03 March 2019

" The car was new and clean and the perfect size for my needs. The pick up and drop off seamless. Pleasant service. "

" The car was new and clean and the perfect size for my needs. The pick up and drop off seamless. Pleasant service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by JOHN - 18 February 2019

" No "

" No "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by TREVOR - 13 February 2019

" Efficient "

" Efficient service except for the pickup at airport had to wait nearly a hour "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PERTH, AU - Reviewed by LINDA - 13 February 2019

" After we eventually found it late at night after a long flight it went well. I would suggest of recommend someone be outside arrival letting people know where to go to pick up your vehicle. "

" Great when we found the care company. Was looking for Auto Europe and it was just Europe. The desk we had to go to was quite a distance from arrival area and we had to ask a number of people where we needed to go. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PERTH, AU - Reviewed by ROY - 10 February 2019

" Easy booking "

" Easy pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by MARGARET - 07 February 2019

" I will book with them again next year "

" Very good price. Quick rental and return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by ROY - 04 February 2019

" very good "

" good all-round service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by BARRY - 31 January 2019

" Not the best experience "

" Arrived at 23.00 hrs. No one at rental desk. Eventually found the kiosk in the returns car park to find the guy had gone walkabout for 30 mins. Could not get in to kiosk to wait. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by ALAN - 29 January 2019

" Easy process "

" Everything was spot on, excellent service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by TIMOTHY - 28 January 2019

" All very easy and polite "

" Efficient...trouble free "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by PAUL - 26 January 2019

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by GAYLE - 25 January 2019

" Wouldn't recommend Tried to charge extra for GPS when we collected the car, even though I had it in writing the amount we had to pay. They tried to add admin charges, for giving me a GPS! Which after we drove off, turned out to be faulty! I complained and the counter staff reduced the price to what I had been quoted The car itself was clean and there were no problems in returning it However, when I received the invoice for the GPS charges, they have processed it on the wrong card. I emailed customer services a week ago to advise this and ask them to process an alternative payment method (specialist currency card) and they haven't bothered to reply I specifically told the counter staff which card this was to be processed on, this is just utterly bad service Will try to avoid using this company in future, as it doesn't just seem to be local counter staff that are incompetent, not to receive a reply from customer services is appalling "

" Wouldn't recommend Tried to charge extra for GPS when we collected the car, even though I had it in writing the amount we had to pay. They tried to add admin charges, for giving me a GPS! Which after we drove off, turned out to be faulty! I complained and the counter staff reduced the price to what I had been quoted The car itself was clean and there were no problems in returning it However, when I received the invoice for the GPS charges, they have processed it on the wrong card. I emailed customer services a week ago to advise this and ask them to process an alternative payment method (specialist currency card) and they haven't bothered to reply I specifically told the counter staff which card this was to be processed on, this is just utterly bad service Will try to avoid using this company in future, as it doesn't just seem to be local counter staff that are incompetent, not to receive a reply from customer services is appalling "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PERTH, AU - Reviewed by LINDA - 24 January 2019

" not your fault hertz not the best they need to change how they do thongs "

" did have my car so i was due a free upgrade, as a rule with all other vehicles booked through you always told upfront if vehicle not available hertz asked me to upgrade to a calais for $15 a day first not impressed. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PERTH, AU - Reviewed by SHIVJI - 24 January 2019

" The car I received was not the car shown in the quote, but I cannot fault the car I drove. It was very good. "

" I received friendly and efficient service from the staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by ANDREW - 19 January 2019

" Online booking, service at airport excellent. "

" Great service, no issues at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by JONATHAN - 18 January 2019

" Would definitely use again and recommend to friends "

" Very happy overall. Great price and service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by IAN - 17 January 2019

" Overall impressed with Autoeurope booking and communication e mails. The data capture by Europcar when collecting the car was a bit painful / slow. I realise that there are 2 companies involved but it wasn't as seamless operation as perhaps I was expecting. "

" There was a few people waiting in the queue to collect their cars. A couple of people were told that the car wasn't quite ready - perhaps a 15 minute wait. Our car was ready and waiting. The process of capturing my details took about 5 minutes. I said that I had provided a lot of detail to Autoeurope when I booked on line. They said they had to re - enter the details due to data protection. The biggest issue was that they tried to sell me more insurance to reduce the excess to zero. I said that I already had taken out more than the standard insurance. It was difficult to know what to do in this situation as I had booked the car a month before collection so my recollection of the exact insurance I had purchased wasn't ready to hand on the Autoeurope paperwork. I am a careful driver so I didn't take Europcar's offer of additional insurance. On reflection it looks as though if I had taken Au "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PERTH, AU - Reviewed by LYNNE - 09 January 2019

" An absolute disgrace that cars are being booked and paid in advance by customers but when customers arrive to collect the car, they are told there are none available and are then given a car from a lesser category all because Europcar have overbooked the cars. Surely when the customer is asked specifically when they will be arriving to collect the car, that car should be available for them? So disappointed, I would never recommend using AutoEurope or Europcar again. "

" Arrived at Perth airport to be told that the car I had booked and paid for was not available as they had overbooked this type of car. I ended up having to take a smaller model as this was the only type of car they had available. I asked the counter staff to inform me when the intermediate car would became available & was told Xmas day. So I had to give up 2 hours of my Xmas evening to head back to the airport to collect the car I should have received from day 1. Absolutely disgraceful that this even occurred especially when the car was paid for up front. I am still waiting on refund for the days where I was running round in a small car rather than an intermediate. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 1

PERTH, AU - Reviewed by NICHOLA - 07 January 2019

" A simple easy process "

" Very pleased with the service. It is my first rental experience and I was relieved it went so smoothly. Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by EILEEN - 07 January 2019

" Very easy to book on line through auto Europe. "

" Very professional staff at pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by NICHOLAS - 07 January 2019

" Does what it says on the tin "

" We were just told to go to a place to pick up the car no one came with us to go over the condition of the car (check for damage etc). When I opened the door it smelt of smoke my son has asthma so not a good start the was then no one at the check out to discus this luckily were we were staying had a garage so we aired the car every night. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 4

PERTH, AU - Reviewed by DEREK - 25 December 2018

" Good, allowed a change before the trip, needed a bigger car. "

" Very long form filling most had been done at the website and should be carried over from the price comparison site. No confirmation of checks at each end of the hire, not Reassuring. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PERTH, AU - Reviewed by MARTIN - 04 December 2018

" Booking was easy and no problem. "

" The car was very good. Enjoyed driving it and it did everything we wanted it too. The street was blocked off for some sort of Christmas parade when we tried to drop the car off. The on site staff weren't made aware of this until the last minute but it would have been a good idea to at least email people that were picking up cars and dropping cars off to let them know and maybe advise dropping it off at another branch. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

PERTH, AU - Reviewed by JOHN - 01 December 2018

" Excellent "

" Everything went very smoothly and the lady at the desk was extremely helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by ROLAND - 23 November 2018

" . "

" .. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by ANNIE - 12 November 2018

" Great experience and received efficient, polite service from online booking to dropping off my hire car. "

" Aways receive excellent customer service from Hertz at Perth Airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by KERRY - 14 October 2018

" Definitely revisit Hertz again whenever I need car hire. Reasonable priced, greet customer service "

" Easy pick and drop off. Courteous and helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by CHARLES - 27 September 2018

" Dropped off car away from original airport Fee was $50 AUD - Not unreasonable, saved me 100km round trip "

" Easy pick up "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by PETER - 12 September 2018

" Very favourable. "

" Everything went as it should. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by JACQUELINE - 12 August 2018

" Booking online easy, collection and drop off easy but extending it by a day wasn't as simple "

" Counter staff at arrival were brilliant. Car was ready and was collected with ease. We wanted to extended our holiday by a day and found this procedure to extend tedious. Was very expensive to the point where it was cheaper to go drop off the car and collect another one. Lady on the phone wasn't that helpful that we ended up driving To the airport to sort it "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PERTH, AU - Reviewed by CHRISTOPHER - 04 August 2018

" When I took out the insurance with Auto Europe I did so on the basis that there was an additional insurance policy covering me against any excesses. This was not clearly stated in any documentation that I received from Auto Europe leadinmg me to wonder if I was covered or not. Fortunately I did not get involved in any Auto accidents therefore the situation never arose. Black mark for Auto Europe I'm afraid. "

" After hiring cars around the world I was surprised to see that I had no option but to take the car allocated to me at Perth Airport. For example, when you travel to Florida, you hire a car and are sent to a section that covers the type of car you have hired where you can choose one from maybe ten to fifteen pool cars. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PERTH, AU - Reviewed by ANNETTE - 07 April 2015

" Ease off pick-up and drop-off was great. Good car. Very pleased with whole process from beginning to end. Would definitely recommend. "

" It was a good experience. Cheerful, friendly and welcoming staff. "

PERTH, AU - Reviewed by MARY - 17 August 2014

" Great hassle free service great value "

" Hassle free no hard sell of extras "

PERTH, AU - Reviewed by PETER - 22 October 2013

" Excellent service. "

" The car was ready and everything worked very well. The inclusion of the local Perth map was an added bonus. "

PERTH, AU - Reviewed by HENRY - 23 March 2013

" quick and easy booking process, also customer service were very helpful with queries after booking. "

" Simple and quick pick up and drop off procedures, car was in good `condition`, no problems whatsoever. We were given useful info on the area by friendly staff member at the pick up desk, very good! "