AUTO EUROPE PHOENIX, UNITED STATES Car Rental Reviews

PHOENIX, US - Reviewed by CEARTH BERNARD HUNT - 09 September 2025

" I would never use anyone else that Auto Europe "

" Love the car. Agent at Phoenix airport was more interested in Texting his granny half way through our booking out prosses. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by CLAIRE - 18 July 2025

" AutoEurope good, Hertz bad "

" Collection was fairly easy and straightforward. Car broke down after one week and needed replacing - Hertz service was appalling with no empathy or apology. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PHOENIX, US - Reviewed by DEBBIE - 09 June 2025

" Used Auto Europe many times and always had an excellent experience and great prices. "

" Very efficient collection and drop off process. Great car. Counter staff member could have been a bit friendlier. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by SAAD - 24 May 2025

" Please help if you can do I get my deposit back "

" Thrifty charged me two deposits initially $500 on a debit card then they said I should provide a credit card on which they charged another $200 and promised they will refund the $500 which they never did. I spent hours with their useless customer services. They can'T locate the deposit. My bank is disputing but they are not responding. Daylight robbery. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 8

PHOENIX, US - Reviewed by RAYMOND - 13 May 2025

" Third time I've use you and I learnt my lesson from the last time. "

" Hertz counter staff told me I needed a bigger car, when I was travelling alone. They told me I needed more insurance. The told to pre-purchase gas because it was $6 a gallon locally. Next time I hire a car I will record the conversation! "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PHOENIX, US - Reviewed by ANN - 01 May 2025

" Quick and easy to collect vehicle "

" Nice vehicle no problems "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PHOENIX, US - Reviewed by ANTHONY - 14 March 2025

" Excellent experiance with Auto Europe, was able to cancel and re-book several times as prices dropped. No issues collecting car as everything was in place at the Alamo desk ready. Would use again "

" Smooth transaction at the Alamo desk and everything was in place ready. Only issue was no parcel shelf in the vehicle, which exposed boot space when left parked up. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PHOENIX, US - Reviewed by VICTORIA - 13 December 2024

" Nothing further "

" Very good . They said I had an upgrade to a jeep Wrangler but it was rough and not to my requorement ( you live , you learn !) Apart from that all good "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PHOENIX, US - Reviewed by WINIFRED - 13 December 2024

" Everyone is so friendly. Nice and always with a smile. Nothings hard for them Thank you. "

" Very friendly got the customer service. The best. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by ANTHONY - 30 November 2024

" Able to change the booking easily and receive refund of the difference. "

" As always excellent service. Quick pickup and drop off unlike other companies at LAX. Didn't try to sell additional insurance. Low mileage car in excellent condition. Really liked the Hyundai Elantra. Large boot, up to date electronics including adaptive cruise control and android auto. Heated seats and sunroof. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by GLEN - 27 November 2024

" No issues. "

" No issues. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PHOENIX, US - Reviewed by NICK - 03 November 2024

" Ordering the car was good and most of the process was good but pick up was not! "

" This questionnaire doesn't ask about pick-up! I waited in line which was moving so slowly, read the Skip the Line advert and so did that. After waiting 20 minutes it said there was no car and only an upgrade. So I had to get back to the end of the long line and wait to get it sorted. After a long flight this really isn't needed. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PHOENIX, US - Reviewed by IAN - 09 October 2024

" Our flight was very late and we missed our connection.Email to Auto Europe re late arrival ( next day) saved the booking. "

" Excellent service both getting the car and leaving it back. No attempt to add extra items etc. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by PHILLIP - 07 October 2024

" Your agents were happy to let you down. No apology . Just take it or leave it. Numerous other clients in the same position it wasn't an isolated case "

" No car availability on arrival. When we ask when a car would be available told they had no idea. Not what you want after transatlantic fligke "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 7

PHOENIX, US - Reviewed by MARY - 05 October 2024

" Everything was great apart from having to add 2 additional drivers separately and an unexplained bill from Avis. "

" We knew we had to pay for the 2 additional drivers (65 USD each) at the end. However, when I returned the car, there was no-one available to finalise the paperwork and I was sent an email receipt for $170.06 ($40 higher than it should have been. I go no response from Avis when I messaged them online. Is there anything you can do about this excess charge? "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by FARIS - 26 September 2024

" Very good organisation in the airport. "

" Everything was progressing well with the car but after 3 days, it started to become difficult to start. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PHOENIX, US - Reviewed by DUNCAN - 08 July 2024

" All went to plan "

" All went to plan "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PHOENIX, US - Reviewed by DEBBIE - 01 July 2024

" I always use Auto Europe. Simple to book and amend if need to. "

" I always try to book Alamo. They are the best. Standard of vehicles is better than competitors and staff very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by CATHERINE - 06 June 2024

" You found a competitive price and communication was clear and frequent. However your supplier (Avis) in my opinion badly let you down in terms of the quality of vehicle and the in my opinion covert upselling at the desk. "

" The car condition was below expectations and approaching 60K miles so the service light was constantly notifying the driver. The carpet was worn and the seats stained. I picked the rental car up early and was upsold into purchasing an extra day - it would be preferable if the Avis representative could consider visitor's journeys, time differences and generally feeling dazed and not try and offer upgrades without stating upfront that there is an extra charge instead of giving in my opinion the 'complementary upgrade' impression. Incidentally I returned the car well before my original date of return so I hope the additional day I was persuaded into accepting was removed from my charges? Difficult to see on the invoice - which could be made clearer for the hirer! Finally, I completed in advance paperwork to facilitate a smooth pick up, but it took an hour of waiting in a queue post 11 h flight to get to the desk to pick the car up. I've never had to wait so long! It was holiday weekend so consider more staff at these fixed dates! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 2

PHOENIX, US - Reviewed by BLUE - 18 May 2024

" I have used Auto Europe for the last 12+ years and have never been disappointed. "

" As usual, the Alamo experience was seamless. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by ALEXANDER - 16 May 2024

" Overall it worked out well "

" Nobody checked the vehicle with me. The vehicle was dirty both inside and out. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 4

PHOENIX, US - Reviewed by JOHN - 05 May 2024

" All very efficient. "

" All good. Just a bit expensive compared to pre-Covid prices. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PHOENIX, US - Reviewed by AILEEN - 02 May 2024

" Only supplier I really trust to give a positive experience "

" I trust alamo more than any other supplier and I always have. Positive experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by MICHAEL - 16 April 2024

" Every member of staff was polite, helpful and friendly. "

" Just excellent again. Well done enterprise "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by DEREK - 18 March 2024

" Best car hire experience ever both on collection and return. "

" You have an amazing team working for you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by MARY - 18 March 2024

" Easy to compare prices andbuy "

" Huge queue at counter to collect car and off hand staff in garage at car pick up. Sold a rescue package which I was persuaded I needed. Would rather be able to buy everything up front and be offered nothing at counter. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PHOENIX, US - Reviewed by IAN - 22 October 2023

" We have rented through auto Europe for many years. Always have the best price and are efficient and professional if you have to contact telephone. Websites to use. "

" We had booked an intermediate SUV. On arrival at the car rental centre there was only one car available, an enormous Dodge Durango 8 seater SUV. We had to take that , to drive to our hotel, with advice to return to the following day to change. Returned to find a queue of 15/20 people,with only 1 vehicle available. As we were exchanging the vehicle a very helpful member of staff let us take it ahead of the queue. It did have some small scratches and a dent on the read hatch door. Staff informed us that there was a severe shortage of vehicles and were waiting for vehicles to be returned before they could be issued to waiting customers. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PHOENIX, US - Reviewed by RICHARD - 16 July 2023

" As above. "

" The first time I can honestly say that there was no fault in the process of hiring a car, from pick up to leaving the the car I could not find anything to object to. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by NEIL - 04 July 2023

" See above "

" I prepaid but they added extras without asking or explaining "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 7

PHOENIX, US - Reviewed by JOHN - 29 June 2023

" Value for Money "

" Quick and easy pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PHOENIX, US - Reviewed by BARJINDER - 23 June 2023

" grate "

" grate customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by IAN - 15 June 2023

" The car itself was very good, clean and fairly new. Everything Auto Europe arranged was very good.bI would not hire with Hertz again "

" The counter staff, at the drop off point in Denver were not at all helpful. I asked if they could phone a taxi for us to go to Denver airport and they refused. Luckily there was another woman customer, who was local, picking up a car, and she phoned a taxi company for us and waited until the taxi arrived. If she had not been there, we had no way to get to the airport "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by DEBORAH - 26 May 2023

" Great customer service and value for money. Used Auto Europe several times before and will continue to do so. "

" Much better condition of vehicles than at many other car rental companies at this site. Large selection of vehicles to choose from. No queue at counter, walked straight up and dealt with immediately. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PHOENIX, US - Reviewed by MICHAEL - 16 April 2023

" Perfect "

" Really impressed all round by enterprise and will be using again in the future. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by FRANCIS - 05 November 2022

" Pick up was quick an car i requested Red Mustang Convertable was ready and waiting for me on my arrival..very happy customer "

" Speedy an professional service always a pleasure to use Alamo "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by LESLIE - 24 October 2022

" Great car with no negative comments. "

" Very professional, easy to book and easy at the Phoenix rental. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by LESLEY - 15 October 2022

" Shocking , used AutoEurope many times always satisfied "

" 1st of all, the car was filthy inside and out , papers sweet papers inside steering wheel sticky , outside not washed dusty, them my contract was full to full, only quarter full told staff said couldn't do anything bring back empty, had to go looking for petrol station as neede to get on freeway to go distance , as it was midnight had problems , also we collected car at phoenix and drop off lax we had to pay 150 dollars , as the car we got was California registered can't see why we had to pay fee as we took car back to California for them . Not happy at all as my contract has not been kept to .we also had to drive back to phoenix airport as the card they gave us said car was full of petrol I did say to several staff about petrol problem and about car registration, and cleanliness of car or lack of No covid cleanliness at all , and couldn't care less .awful please can you do anything , feel as though I should get refund as they've not kept to the contract thank you "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 1

PHOENIX, US - Reviewed by NICHOLAS - 05 September 2022

" Auto Europe are a first class company which I would highly recommend "

" The car we picked up had not been cleaned, the front tyres looked in a bad state and really should have been changed. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

PHOENIX, US - Reviewed by RHYS - 16 August 2022

" AutoEurope are good and I would certainly recommend them providing you are able to help me claim some sort of compensation from Hertz! "

" We booked a 7 seat SUV and when we lifted the rear seats (back at the resort), we only had 6 seats. With 7 in our group, this meant I had to double up on trips. When I brought this up with the counter staff, they basically told me that they couldn't do anything as I had pre-booked with a voucher. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 1

PHOENIX, US - Reviewed by DAVID - 14 August 2022

" Excellent experience "

" Everything worked really well, friendly and helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by IAN - 04 June 2022

" Excessive charges. "

" Price excessive, given that the garage was full of new cars on return. The car we hired had 49 thousand miles on the clock. Somebody is ripping people off. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PHOENIX, US - Reviewed by CEARTH - 08 May 2022

" Overall good service but shame about the car. "

" Car was dirty, smelly inside and old. It had dome 50.000 miles. Had to go and purchase an air fresher. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

PHOENIX, US - Reviewed by KATHERINE - 22 April 2022

" Fine experience using auto Europe "

" Massive queue for getting the car. They were telling people it would be a 2hr wait, even if it was after the time they said they would pick up. Car in terrible condition, loads of scratches and very old. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 1

PHOENIX, US - Reviewed by NEIL - 13 April 2022

" sloooooooooooooow "

" 1.5hr wait / queue "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by NIALL - 11 April 2022

" Cannot recommend Auto Europe enough. Good service and a great price. "

" Extra charges were not laid out correctly. Subsequently raised a complaint with Budget who resolved the issue very quickly. "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PHOENIX, US - Reviewed by PAUL - 10 April 2022

" Reliable but disappointing! "

" I paid far more than necessary to get a good quality SUV for my trip. I received a two year old Kia Sportage with 45000 miles on the clock. I ordered a Toyota Rav which I expected to be reasonably new! Although "similar" in size, not similar in any other respect!!! "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PHOENIX, US - Reviewed by SIMON - 20 March 2022

" Would be higher if able to add Avis Preferred details when booking. "

" Wait to collect car was unacceptable and it took almost one hour in the queue and that was with preferred status. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

PHOENIX, US - Reviewed by ROY - 13 December 2021

" OK "

" $ "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by MARK - 24 March 2020

" Easy pick up and drop off and very courteous. "

" Great service as usual from Alamo. Great price too. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by RONALD - 22 March 2020

" Can't say more. All was great. Thank you "

" Alamo staff member, Vanessa, at Phoenix airport was outstanding. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by SUSAN - 07 March 2020

" I absolutely LOVE Auto Europe. There has never been an issue with renting and everything has gone according to plan! :) "

" I'm always impressed with the staff at Alamo in Phoenix. They are extremely friendly and have made the whole rental process easy and quick. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by SET-SON - 14 January 2020

" My trips needs where met. Thank you! "

" Great service!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by MADELEINE - 11 January 2020

" Great upgrade and car "

" Dollar were friendly and helpful, thank you! "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PHOENIX, US - Reviewed by LYNNE - 02 January 2020

" No problems. "

" No problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by ALEXANDER - 22 December 2019

" Wouldn't choose a Mitsubishi again, but Alamo were again an excellent company to deal with. "

" We found the car, a Mitsubishi Outlander, very basic. Not as good as previous years, quite uncomfortable in fact. But the service was great. Chuck when we checked in and Kobe when we returned the car were both excellent. Would recommend Alamo highly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by RICHARD - 14 December 2019

" Easy to book .Love that insurance is included. "

" very easy- was a member of emerald club so no paperwork involved. Got to pick out the car of choice. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by PATRICIA - 04 December 2019

" No complaints "

" Alamo always provide quality vehicles a good prices. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by MICHAEL - 27 November 2019

" Auto Europe and Alamo are a great partnership "

" Excellent as usual "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by SUSAN - 17 November 2019

" No problems at all - I have been so impressed with just how easy everything is using Auto Europe. "

" The Phoenix location has always impressed me with their excellent customer service! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by GEOFFREY - 09 November 2019

" as above "

" collection was a nighmare, one staff member on duty, it took 45 mins to serve two people in front of me ? then he had to imput my details twice due to his slowness at process, his computer timed out so he had to start again , very poor service, never had it this bad in 30years. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PHOENIX, US - Reviewed by SHEILA - 08 November 2019

" Everything was efficiently arranged and we had 3 weeks of stress free car hire! "

" Quick service and the car was very good! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by ROB - 04 November 2019

" T "

" Returned the car without full tank due to running late as a result of traffic issues in Phoenix Was charged $15 per gallon. Will never rent with Budget again as a matter of principal "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by RICHARD - 03 November 2019

" Good value "

" Would have been easier at collection if there had been more than one member of staff on the counter. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by JOHN ANTONY - 28 October 2019

" Generally very good "

" Vehicle was good but overdue a service. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PHOENIX, US - Reviewed by SARAH - 23 October 2019

" Very easy to use "

" Great service, easy check in and drop off "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by LESLIE - 21 October 2019

" The car was almost brand new, and there was plenty of choice. My only complaint to USA car hire companies is be much more realistic in pricing GPS. "

" The booking in was excellent in Phoenix. All advice was sound and practical. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by RICHARD - 29 September 2019

" Faultless service from start to finish - unlike most other car hire companies used in the past "

" Excellent price, service and vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by PHILIP - 23 September 2019

" Not bad overall "

" Car was a bit old and delapadated. Pick up staff a bit brusque. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 7

PHOENIX, US - Reviewed by DUSTIN - 18 September 2019

" Very good except for the additional charge so that EVERYTHIBG was covered. "

" The car I initially rented was a Toyota Rav 4 or similar, it turned out to be a Hyundai Santa Fe and was covered in dents and scratches (hence the score of 1) .. I complained to the staff at the car park kiosk and asked if I could change to a Dodge Caravan, after inspection of the 1st vehicle she said no problem at all (so I would now score (10/10). "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 1

PHOENIX, US - Reviewed by GRAEME - 15 September 2019

" As above. The car we ordered not available and sat nav shoud be included in the car as all new cars have built in sat nav. "

" The car we booked was not available, we arrived at 3.00am in the morning and were asked to choose a car from about 100 cars, none being the car we ordered. Sat nav is built into all new cars, so why this is not vailable as part of the renting of the car is poor. We were offered a sat nav from a third party at a cost of £300 which I think is unreasonable. The sat nav did not work and we had to return it, using our mobile phones to navigate. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by KIM - 04 September 2019

" probably the best all round value "

" One person booking cars back in at 5pm on a Friday afternoon - at least 6 cars waiting and two people in the office chatting to each other! "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by PHILIP - 03 September 2019

" See 3 above "

" Despite the plusses there 2 big negatives - queuing time at Phoenix Airport (well over an hour and nedd to put car in for maintenance after 2 days. That said, the staff were great when you could manage to speak with one "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by ROBERT - 27 August 2019

" Not impressed with the lack of details about pickup which were incorrect and caused unnecessary delays "

" Issue at pick-up - told that I needed my passport which was not stated anywhere on the documentation. Delayed out pickup by over an hour whilst we sorted it out and it was only possible to take the car after paying an additional $500 deposit. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 7

PHOENIX, US - Reviewed by ADRIAN - 04 August 2019

" Straightforward and excellent value when booking through Auto Europe...saved me a lot of money for a very comprehensive, no worries car hirewith full insurance cover. Good choice of cars at Alamo pick up point at Sky Harbor airport, as usual. Will use again, again! "

" I've used Alamo several times now and have always been happy with the choice and quality of the cars that I've hired with them through Auto Europe. Sorting out everything online in advance makes it so easy and quick to pick up your car from the airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by DAVID - 17 July 2019

" Great pricing and car options available; user friendly website. "

" Great to have the knowledge that both of us could drive & that we could return the car empty. We will use "Gold" option again. We were offered 'upselling' on various items e.g. bigger car, more luxury car, SatNav etc, but only took the 24 hour breakdown & towing option "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PHOENIX, US - Reviewed by PAUL - 16 July 2019

" First time driving in America easy car hire smooth experience very happy. "

" Straight forward and simple to use. "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PHOENIX, US - Reviewed by MÉRÉDITH - 05 July 2019

" The best car rental. Will rent again in September. "

" Perfect, accept my french driving licence and my débit card, will rent again in September. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by COLIN - 04 June 2019

" Really good service even down to receiving email if final account within a few hours "

" First class service. Only issue is when renting abroad and unfamiliar with models available it would be useful to have more precise information on luggage capacity. There were 6 in our party and when I looked at 6/7 seaters luggage space looked minimal but when I saw large SUVs I probably would have opted for one of those rather than 15 seater van. Even a video showing typical packing of luggage. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PHOENIX, US - Reviewed by STEPHEN - 31 May 2019

" Need to improve customer rap-poor when a customer has already booked the car.....pressure selling with false truths "

" Selling up at the counter very annoying, first a bigger car an SUV when I was the only passenge, then tire / towing package? Sat nav who needs a sat nav when your phone has google maps annoying and time consuming with a big line behind of customers. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 8

PHOENIX, US - Reviewed by BARRY - 28 May 2019

" Good service "

" Good service. Slightly long wait to get the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by SIMON - 03 May 2019

" Seemless "

" Great Customer Service . Friendly staff . All in all a good experience made better by renting thru Auto Europe "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PHOENIX, US - Reviewed by STEVEN - 22 February 2019

" Phoenix has a great Rental centre for all companies. So easy to get in and out of. Return took about 2 mins. "

" very good, love the rental centre at phoenix. only thing that annoys me is the constant attempt to sell you upgrades etc. I know they have to do it but I know what I have booked and what I want. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PHOENIX, US - Reviewed by ADRIAN - 19 February 2019

" Straightforward and positive experience. I've used Alamo previously and will definitely use them again. "

" Very happy with Alamo, once again. Car was virtually brand new and never missed a beat for the 4 weeks of hire Booking everything online saved time at the airport collection point. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by JAMES - 26 January 2019

" Ok "

" Choice of cars was bad. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 7

PHOENIX, US - Reviewed by J - 24 January 2019

" overall OK "

" reasonable "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PHOENIX, US - Reviewed by BRUCE - 01 January 2019

" xxx "

" xxx "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by CHRISTOPHER - 29 December 2018

" I think that Auto Europe should show discretion in which renters it associates with, and hold them to a high standard. I have never received a car with so many miles, which had clearly not been thoroughly checked. The Advantage staff was very professional, but I had to fight for a solution to the battery problem that worked for my family. As a result of the delay caused by the poor condition of the car, I was not able to attend a basketball game I had paid $235 to attend with my family. "

" My car was in good visible condition, but had 47,000 miles on it, and had a faulty battery. It ran well for several days, but then the battery went dead, and the roadside assistance mechanic tested it and found that it had a dead cell. The office wanted me to wait for a tow truck to bring it all the way back to Phoenix from Casa Grande to replace the car. In the end, I got a jumpstart to get to the AutoZone nearby and replace the battery myself. This was then reimbursed at the Advantage office. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

PHOENIX, US - Reviewed by TONY - 15 December 2018

" Good value. Good insurance "

" Left jacket in car which has not been found "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PHOENIX, US - Reviewed by IRIT - 02 December 2018

" I paid for a car that was not issued and there was no 24 hour number to call to get it sorted out. Appalling waste of money "

" They refused to issue the car, saying money was owed. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PHOENIX, US - Reviewed by MICHAEL - 01 December 2018

" See above. "

" There was no obvious Europcar desk at the car rental centre. We eventually found that Europcar were represented by Advantage. Advantage had no car in or near the category that we had rented. We were offered the opportunity to upgrade at a cost or to accept a minivan seating 9 people otherwise they said we would forfeit the rental. As we had no choice we accepted the minivan which was enormous and while superficially clean smelled very bad. The checkout staff had no note of damage to the vehicle but upon inspection there were numerous areas of damage to the paintwork. It took over an hour to process the rental. Overall a deeply unsatisfactory experience. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

PHOENIX, US - Reviewed by JOHN - 23 November 2018

" No problems. "

" Very smooth. No issues. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by MARK - 21 November 2018

" You guys got me a great deal, much cheaper than going direct with the company, there were no issues or problems. Much appreciated "

" Booked the car, was a good price, picked up, dropped it off. Flawless "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by NICHOLAS - 10 November 2018

" Young driver fee is discriminatory "

" Young driver fee is discriminatory "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PHOENIX, US - Reviewed by JAMES - 05 November 2018

" None "

" When I arrived they didn't have a car available. I had to wait about 45 mins. Only then did they say unfortunately there were no compact cars available and would upgrade me to the next level. Whilst this is good. Waiting for a car when it's pre booked isn't great planning! "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PHOENIX, US - Reviewed by ASHLEY - 05 November 2018

" Very straightforward. Thanks. "

" Overall - very good. A little more care could have been used cleaning the inside of the vehicle; there appeared to be spray from a soft-drink can/bottle on the inside of the rear left door. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PHOENIX, US - Reviewed by NICHOLAS - 26 October 2018

" Fine "

" All went very well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PHOENIX, US - Reviewed by ANDREW - 23 October 2018

" Easy process but have to ring to either change or cancel booking. "

" NO vehicle available in booked class. So I was given a vehicle in next class up for no fee. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by BENJAMIN - 10 October 2018

" Very happy, pricing and service was right and therefore I would jaw auto Europe again on my next trip. I like the fact everything is included, the car, the insurance and the excess wavers etc, it's very helpful to see the end price from the start. This kind of clarity ensures I will be a returning customer. Auto Europe well done. "

" Great service, the car was brilliant and they gave me a choice. The most important part was no hidden extras or issues when returning the car. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by EMRYS - 19 September 2018

" No issues with your company Every thing on booking was efficient . "

" We were allocated vehicle on arrival. Packed our items into vehicle and found keys were missing. Assistants busy allocating other vehicles at that time. Told vehicle needed oil change. We were expected at this time and no vehicle allocated! 11 hours in a plane and delays of at least 40 mins wasn't acceptable . Vehicle was eventually found after being quickly cleaned. No checks could be made as it was dark by then. Counter staff attempted to get us to purchase fuel even though we had fuel purchased within policy! Luckily we knew what We'd purchased "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PHOENIX, US - Reviewed by KIM LEO - 03 September 2018

" HAPPY - GOT A DECENT CAR AT A GOOD PRICE AND A RELATIVELY STRAIGHT FORWARD BOOKING PROCESS "

" THE DOLLAR ONLINE BOOKING CONFIRMATION THAT IS DESIGNED TO SAVE TIME AT THE COUNTER COULD BE BETTER (IE AS GOOD AS ALAMO) "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by MARK - 20 August 2018

" Car had some damage on the exterior but the the interior was clean and roomy "

" Staff were very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PHOENIX, US - Reviewed by PAUL - 14 July 2018

" A1 "

" Very smooth, fast and efficient system. Ignition free-key was a novelty. Wish car had CD player rather than iphone compatible. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by STEPHEN - 08 July 2018

" Booking with AutoEurope was easy and rental options and prices were competitive. We will certainly look at their site again when considering car rental in future. "

" Booking, collection and drop-off very easy, and Alamo Staff very knowledgeable and helpful. Car was in great condition and ideal for our requirements, with the added bonus of in-built satnav which was a great asset on our trip from Phoenix to LA via the Grand Canyon, Las Vegas, Death Valley, Yosemite and San Francisco. We paid extra at the counter for breakdown cover as we travelling through some remote areas, which gave us peace of mind but which we thought was expensive for two weeks' cover. Other than that, renting from Alamo was good, the base rental cost was competitive and the unexpected addition of spouse as an extra driver at no cost (new Alamo policy of which we were unaware at time of booking) was a nice surprise and we would certainly use them again. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by RUSSELL - 18 June 2018

" I will use auto euro per next time "

" Great way to book a rental car. And the booking process was brilliant "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by JAMES - 12 June 2018

" nothing special. Itall depends upon your price comapred tpo other webisties. "

" all ok. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PHOENIX, US - Reviewed by GRAHAM - 08 June 2018

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PHOENIX, US - Reviewed by JOHN - 03 May 2018

" As first time rental car In USA, we would like to know more about car insurance on your site , that would help ore people not over-insuranced there. "

" We didn't have much cars to select as they were short of cars that time, and SUV had to wait for a while to be ready. We were supposed to have GPS but they weren't ready. All in all, they prepared it to us very quick. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PHOENIX, US - Reviewed by THOMAS - 02 May 2018

" no comment "

" rubber around windscreen popped out. Clearly not glued properely when replaced? Had to tape in place. Everything was manual: doors, windows. In America?! Somewhat aggravating having to keep reaching into back door to open/lock it. Key did not open boot/trunk. Good MPG though on car, I will say that. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PHOENIX, US - Reviewed by NEIL - 22 June 2015

" The desk person stated that I would need to pay $180 for coverage to wheels, glass, roof and underside of vehicle. I pointed to the agreement with you and the desk person stated it was wrong as my rental was a Basic rental and pointed to the Box adjacent to your logo in my agreement Ref UK3228284-1 where the term Basic was written. His words ' They are always getting it wrong'. I stated that I would not pay for cover already included and if there was an argument about it later then I would take up the issue with you. There was no problem with the vehicle Jeep Compass from a group that was offered. ( No Ford Escapes available). The car was certainly adequate for my wife and my need. The term Basic requires clarification. "

PHOENIX, US - Reviewed by FRANCIS - 08 June 2015

PHOENIX, US - Reviewed by RICHARD - 08 June 2015

" Very efficient but I was disappointed to find that roadside recovery was not included in the basic package "

PHOENIX, US - Reviewed by KEITH - 05 June 2015

PHOENIX, US - Reviewed by NORMAN - 28 May 2015

PHOENIX, US - Reviewed by GRAHAM - 24 May 2015

" They automatically add additional a couple of additional insurance extras without any comment at all. Then invite you to sign several pages on a screen, one of which would commit you to these (in my case, already insured) coverages. They do not call your attention to them, but are somewhat annoyed when challenged and then set about starting the entire transaction from scratch with very bad grace. Most of their vehicles are "hand me downs" from their parent, Hertz, so frequently have over 40,000 miles already. "

PHOENIX, US - Reviewed by ANTHONY - 16 May 2015

PHOENIX, US - Reviewed by JOHN - 03 May 2015

" You seem to have changed to include only options with zero CDW-excess for USA bookings for UK customers.This makes it more expensive than it needs to be. Please change back to your previous approach which allowed customer choice. "

" Because of Alamo's mistake I was given a larger car than booked without being made aware of it. As a result the tank of fuel I bought was charged at more than I had been told. The staff handling the car return refused to address this issue (despite the fact that I'd only used 5/8th of a tank so still less than fuel than I'd have bought with a smaller car). This refusal to take any ownership of the issue left a bad impression of Alamo. I"ll avoid them in future. "

PHOENIX, US - Reviewed by IAN - 02 May 2015

" efficient. "

" no choice of vehicle. Only one in the stand. "

PHOENIX, US - Reviewed by JOHN - 28 March 2015

" Easy to use "

" Every one at budget where very helpful "

PHOENIX, US - Reviewed by VICTORIA - 25 March 2015

" Printing voucher is a little old fashioned "

" They always try and sell extras which is annoying as if I wanted a bigger car or extras I would have already booked them. "

PHOENIX, US - Reviewed by JAMES - 25 February 2015

" Very pleased with Auto Europe booking. "

" Clean and modern car. Very fast return in PHX car rental centre. "

PHOENIX, US - Reviewed by DAVID - 12 December 2014

" all ok "

" car bits were not connected to car correctly certain rumber mouldings unclipped "

PHOENIX, US - Reviewed by CHRISTOPHER - 19 October 2014

" You might stress that a GPS is very helpful to find the way in cities and to accommodations. Eventless trip "

" Car offered by Dollar was not the Ford Escape, so we upgraded. Would have had a Kia instead, I do not think that this is an equivalent to the Escape. Did not know that Dollar is a subsidiary of Hertz. "

PHOENIX, US - Reviewed by IAIN - 15 July 2014

" Great service "

" The Budget experience was seemless and efficient - great job! Would certainly recommend the Budget service in Phoenix - the UK car hire industry could learn much. "

PHOENIX, US - Reviewed by JOHN - 28 May 2014

" Appreciated help in finding a one-way booking over phone. "

" Added a lot of taxes to the one-way fee I'd been quoted by Auto Europe. Very pushy about upgrading from the Compact class car I'd ordered to a bigger one. Verging on the dishonest about the "smallness" of a compact - in fact bigger than I'd expected it to be with deep boot (trunk). "

PHOENIX, US - Reviewed by SHONA - 12 April 2014

" I have booked many cars through Auto Europe as they are usually the most competitively priced and use well known car hire companies to provide their cars. The website is easy to use and I have no hesitation in recommending Auto Europe to others "

" Although I picked the car up in Phoenix, I was based in Tucson for my stay. I had to visit the Thrifty office there to add another driver and also have the key fob battery replaced. On both occasions the staff were very helpful and friendly. Great service! "

PHOENIX, US - Reviewed by CLAUDE - 05 March 2014

" Best Prices. All Inclusive. Thrifty is a GREAT Car Rental Company. "

" Thrifty is a GREAT Car Rental Company. Better than ANY major "