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PISA CAR HIRE REVIEWS
Car hire reviews in Pisa
Once a major Roman port city and a great maritime power, Pisa ranks as one of Italy's most appealing and best-organised tourist destinations. Picking up a car hire in Pisa and visiting the city's top attractions couldn't be easier, with many convenient pick-up points available in the town centre as well as Pisa International Airport. One of the seven wonders of the world, Pisa's famous leaning tower (La Torre Pendente) was built of the finest white marble in the 14th century. Today's it stands proud as one of Italy's most iconic attractions right next to the city's equally-striking 11th-century cathedral. Housed in the former Benedictine Convent of San Matteo, the excellent Museo Nazionale (National Museum) features rare pieces of sculpture and Tuscan school paintings from the 12th to the 15th centuries. And you can't leave Pisa without a visit to the ancient church of San Piero a Grado a few miles west of the city centre.
Auto Europe is a leading international car hire broker currently offering a vast selection of convenient pick-up and drop-off locations in 190 different destinations around the world. Thanks to our many years of experience dealing with all the global and local car rental companies, we proudly offer the most competitive prices in the market, with great prices and the best service guaranteed Pisa and every other big city in Italy. Check out what other customers are saying about Auto Europe's wide range of vehicles in the Pisa car hire reviews section below.
AUTO EUROPE PISA, ITALY Car Rental Reviews
Average Rating for Auto Europe Pisa:
PISA, IT - Reviewed by STEPHEN - 19 September 2025
" Auto Europe provide a very straightforward service but they make it relatively easy to compare many suppliers. It was worth me finding the Goldcar offer which provided the best value and as it turned out a brilliant hire experience. "
" Best hire ever. Excellent Goldcstar staff at Pisa Airport who assisted in every way possible at all points of contact. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CLAIRE - 19 September 2025
" Can Autoeurope provide rental options with zero excess insurance. This would make it easier when selecting the most suitable option. Insurance with the car rental company is often quite expensive and you have no alternative options at that point. "
" Slow process when dropping vehicle off "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
PISA, IT - Reviewed by MARIE - 16 September 2025
" As above "
" I have been charged for items that I have no clue what they are. I am awaiting a reply to my complaint email. This is such a shame because otherwise my experience with Budget was very good. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by GARY - 13 September 2025
" Excessive unexpected charges beyond the initial payment to auto Europe,I would not use budget/avis again "
" Excessive unexpected charges locally ,I rent at Pisa for 18 weeks per year "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by VICTORIA - 12 September 2025
" I think the insurance selling is misleading and confusing. I bought the extra insurance through auto Europe but Gold car told me it didn't cover anything and they wanted me to buy more insurance I didn't but I did feel vulnerable the whole time I was out there fortunately I didn't have any problems car companies really need to stop Purposefully misleading customers and work together to have a clear and transparent process for the insurance. "
" They were good. The car was good the drop-off was good. But the insurance selling is very annoying. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANTONY - 12 September 2025
" Basically a rip off "
" Easy car Hire would not accept my credit card so I had to pay E247 insurance plus E200 deposit, when I dropped the car off there was no staff to sign the car off. Therefore i DO NOT KNOW IF I WILL GET THAT DEPOSIT BACK. I could have got exactly the same deal if I had just turned up so I don't know why I paid you £100 in the first place- "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
PISA, IT - Reviewed by SHAUN - 09 September 2025
" Poor service, though the member of staff who served me had no customer skills whatsoever dealing with international customers, had the cheek to charge an additional £120.00 on top of an already extortionate price hire "
" Overpriced car hire , had to pay another £120.00 because I couldn't fit 1 extra suitcase in the car , car was damaged all round car provided had oil light on dash after a hour or so of driving, tyre pressure warning light was on the dash from point of collection "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
PISA, IT - Reviewed by PETER - 09 September 2025
" The lady doing returns was efficient, but polite & friendly too. The car itself was "well used" but did its job and the comprehensive damage list did cover everything so no no disputes at drop off. "
" Reception desk is well manned, so even in very busy times you are not waiting too long, although remember to take a ticket! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by COLM - 09 September 2025
" Added the extra cover when I booked it online, saved time at the pick up. Used them before and was very happy with the service and vehicle "
" Helpful staff, car was great, everything explained "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by STACEY - 09 September 2025
" Please see above. "
" Easy, good experience overall. The car was in good condition, but very dirty inside and out. It ran well and we had no troubles with it. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PISA, IT - Reviewed by NADER - 08 September 2025
" Very good and easy to book a car in Italy. "
" Generally very good service and cars. Improvements could be made on cleanliness of the cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PISA, IT - Reviewed by EMMA - 03 September 2025
" Pick up point was easy and drop off straight forward. "
" The desk stayed open later than the closing time which was a huge relief after our fight was delayed. Very easy to complete the documentation and wasn't upsold anything. Only downside was that the car had damage which we weren't given any documentation with a car diagram to make us aware beforehand. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by CARLO - 02 September 2025
" I have used Sicily by car many times.The cars are always clean and excellent condition.Definitely recommend. "
" Staff are very polite and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by TOM - 01 September 2025
" No problems UK side. Booking, communications and process easy and clear. Also excellent service on getting refund for the 'damage'. Unfortunately the same cannot be said for the Italian side. "
" Counter staff were snide and rude when refusing to purchase additional insurance, when combined with the attendant in the car park at drop-off, it was overall an experience that left a sour taste. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 6
PISA, IT - Reviewed by GERAINT - 31 August 2025
" As mentioned above, I'm not satisfied with my experience. Nothing too wrong with the car apart from a faulty reverse sensor which beeped every time I put the car in reverse. But the major issue is with the pick-up experience which was extremely poor. "
" Member of staff during collection of the car was far too pushy with selling Ok Mobility's own insurance. When I told him we had taken out cover via AutoEurope he claimed "they won't pay you, only our cover will pay you" and when we refused he told us just to call out recovery would cost us €400 euro and "I don't care, it's not my money". They also charged us €60 at the desk as a "local tax", I've never been charged that from other car hire companies at Pisa airport and I'm not sure this comes under auto Europe's claim that the fee we paid prior to arrival covered all necessary coverage to drive in a given country. A Google search indicates the tax I was charged doesn't actually exist, but the experience means I definitely won't be using Ok Mobility when I go back to Pisa next year and I'm unlikely to book through AutoEurope as this has been my worst car hire experience in the many years I've hired cars for holidays. The person at the drop off was fantastic and I have no complaints about her - my poor experience is 100% to do with the man I dealt with during collection and Ok Mobility's dubious business practics. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by MATTHEW - 29 August 2025
" We had no issue with the service or price, but a clearer warning about potential additional charges we might be pressured into paying by Goldcar on collection would be appreciated. Also, when calling yourselves to try and get support with the charge, I was given no advice other than to call Goldcar. I had assumed having made the booking with you there might have been some support offered, but that hasn't been the case. "
" The car was excellent. Practically new and exactly what we needed. No complaints with the car. However, we did feel the pressure of the hard sell for extra insurance coverage when we collected the car - warned we'd have to pay 3000 euros if we had an accident, which seems very excessive. My main issue is with the deposit we left. This sat on my credit card as pending when we collected the car, then disappeared on the day we dropped it off - Tuesday 26th. However, today the charge has re-appeared on my credit card and I've had to contact them to try and resolve it, hoping it is just an admin error. I have not had a reply yet concerning this. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANDREW - 28 August 2025
" Great value, quick and efficient service. "
" Great value, quick and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by DUNCAN - 28 August 2025
" All straightforward "
" All straightforward, went very smoothly. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by ALEXANDER - 26 August 2025
" I don't think it was clear when booking that there was a substantial extra charge for drivers of 70. Statistics show that drivers over 70s are one of the safest cohort of drivers on the road so that surcharge is quite wrong and completely unnecessary! I would be very happy if it was refunded to my account. The instructions for the shuttle were poor. My wife and I caught a shuttle which turned out to be for the wrong company and had to go back to the airport for the correct shuttle. All the instructions needed to say was to catch the yellow Centauro Minibus and everything would have been fine, instead we wasted an hour in extreme heat going back & forth. Your instructions could do with improvement, which is why I wouldn't recommend your company. "
" Centauro were quite good and the car was in good condition being quite new and a Hybrid version which helped with economy. However it wasn't made clear that I would have to pay a substantial extra charge because I am over 70. Statistics show that drivers over 70s are one of the safest cohort of drivers on the road so that surcharge is quite wrong and completely unnecessary! I would be very happy if it was refunded to my account. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by SANDRA - 26 August 2025
" . "
" We didnt know that the pick up was not on airport. We had to get a shuttle bus but because it was busy, we had to wait and it was an hour before we actually got picked up and taken to collect the car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PISA, IT - Reviewed by ANDREW - 24 August 2025
" Easy to use and good value. "
" Car in worrying condition. Brakes made loud grinding noise a lot if the time. V unnerving concerning for driver /passengers. On drop off rep said Hooe the part had arrived so a known issue. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PISA, IT - Reviewed by MICHAEL - 23 August 2025
" Internet booking was very easy. Documents required by the rental company were a little more difficult to confirm. The car automatic boot wasn't functional. "
" Overall OK however the staff were quite pushy regarding insurance and I had a strong sense that they were upselling aggressively. They confused and complicated the explanation of insurance purchased through Auto Europe versus their own company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by PETER - 19 August 2025
" Easy booking, fair price. If full vehicle insurance cover was competitive I would consider taking it out with vendor, but at present far to expensive "
" Pick up of vehicle good . Drop off easy , however no person to inspect and confirm that vehicle is as satisfactory. But no issues as the vehicle was fine . Good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PISA, IT - Reviewed by STEVEN - 19 August 2025
" Everything went well, really pleased with service and price. "
" Everything went really well. Great car, no problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RICHARD - 16 August 2025
" Didn't love the car. Everything else was great. "
" Didn't love the car. Everything else was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by KEIR - 15 August 2025
" I was charged for full insurance option, but on arrival they said this hadn't been paid for so i had to leave deposit of 950euro to cover excess. I would appreciate this cost refunded - haven't had a chance to request this. thanks "
" plane was late 11.30 so got charged 40 Euro late pickup which i thought was fair enough but was still quite expensive. however very glad they waited around to give us the car. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANDREA - 14 August 2025
" Goldcar operatives in all areas were very friendly and helpful. Subject to costs, I would certainly consider them next time I wish to hire a car in Italy "
" Did not select Keyngo Mp as offered vehicle was not prefered. This said, vehicle provided matched my original preference. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by ANTONIO - 14 August 2025
" NA "
" NA "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by WILLIAM - 12 August 2025
" Awful experience and whether I use Auto Europe again will be very dependant upon how my complaint is handled and if you protect consumers against this type of behaviour from the providers you recommend. I have subsequently looked at the reviews on OK Mobility on the Auto Europe website and there are none for the Pisa office, which suggests to me you have not been using them long. Hopefully you wont be recommending their services to anyone else. "
" Forced to pay extra for insurance that I had already paid Auto Europe for. Made to utilise the most expensive option on the basis that only my initial were quoted on my credit card not my full name. Still waiting for the block on my petrol money to be lifted despite returning the car full of fuel 72 hours ago "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 5
PISA, IT - Reviewed by NICHOLAS - 12 August 2025
" Easy booking process, good prices, very easy to deal with. "
" When asked what the upsell chatrge of €100 + VAT was for the representative told me it was a senior driver surcharge. It wasn't he had upgraded my vehicle category without telling me.. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
PISA, IT - Reviewed by DAVID - 11 August 2025
" It went very well "
" No issues at all "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SIMON - 10 August 2025
" Car scratched "
" Car was quite scratched "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by TSZNA - 10 August 2025
" great staff and service "
" great staff and service "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by BEVERLEY - 09 August 2025
" Not a good experience. Not value for money. Will not use Hertz again. "
" Quick check in.. Car was dreadful. Dirty inside. Nasty stain on drivers seat. Windscreen had just been replaced and the masking tape was still in place. Rear windscreen wiper broken by it had not been detected by staff previously. No rear seat air conditioning and no reversing sensors. All in all a poor quality car that cost approximately €1200. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 1
PISA, IT - Reviewed by LIANO - 07 August 2025
" my go-to car rental in Italy for a few years now - they have never let me down "
" my go-to car rental in Italy for a few years now - they have never let me down "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROBIN - 07 August 2025
" N/a "
" Car was in very poor condition upon arrival with multiple parts missing (door mirror outer cover, plastic wheel trims etc). Gearbox felt and sounded like it was filled with sand rather than oil. Would have been no issue if it were not for the extortionate charge of approx. 130euros for a small scratch on one of the remaining wheel trims! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 3
PISA, IT - Reviewed by MARTYN - 07 August 2025
" Website works quite well for booking. "
" Staff were friendly and efficient. Car had a lot of damage and tyre pressure monitors were faulty. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PISA, IT - Reviewed by PETER - 06 August 2025
" Good value for money and very easy. "
" No fuss. Friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LAURENCE - 03 August 2025
" We were issued a refund by auto Europe but still lost our £40 or so paid for cancellation insurance which I don't feel is that fair, as it was no fault of our own. "
" When we arrived to collect the car, the woman behind the desk did a very hard sell with their full insurance, even though we had excess cover booked through auto Europe. She said this was next to useless. When we declined to pay their full insurance (for £450!) she became hostile and after a confrontation, refused to give us the keys. Leaving us stranded in Pisa airport with our two children without transport. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by NICHOLAS - 01 August 2025
" Easy booking process, good value for money. "
" Easy pickup and drop off. Pleasant counter staff and helpful pickup staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RAYMOND - 01 August 2025
" Experience of booking was good "
" Car was quite dirty and petrol not full, but I filled up before returning. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by KEVIN - 01 August 2025
" Use you all the time But this is the worse experience ever So you need to make it clear they are off site "
" Not happy as this company were off site, no signage at the airport, We rang the number and no one answered for ages, Finally found where we were picked up by a bus to take us too hire company, Took 1.30 hours to sort this, so no I wouldn't use again "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 6
PISA, IT - Reviewed by DUNCAN - 01 August 2025
" Simple and no issues "
" All straightforward, no issues "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by OWEN - 01 August 2025
" Smooth process, although the insurance position was confusing "
" Good value, no concerns. Car pickup was bit slow though. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JACK - 30 July 2025
" As above "
" Please note that my issue is not with ECH but the broker, Auto Europe. I never took the car and I have appealed this to American Express because Auto Europe missold me something, suggesting that it was the rental itself. When I got to ECH, I found that there was a significant further charge. I would like a refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by MARK - 30 July 2025
" Overall, ok "
" Car was ok but hadn't been cleaned before pick up. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PISA, IT - Reviewed by CHRISTINE - 29 July 2025
" This was the first time that I had hired a car in Italy. Auto Europe provided a good service. "
" The team at RENTSMART24 handled my questions prior to car pickup promptly. The only slight issue was my misunderstanding with respect to the location of the shuttle bus stop. I missed the shuttle but was able to catch the attention of the next bus driver. At pickup I added another driver and the process was quick. The car was brought to me and parked in a safe place away from the busy office area. The car was clean and had a full tank of petrol. We didn't experience any problems with the car. The drop off was a simple hand over of the keys and a shuttle returned us to the airport after a few minutes' wait An electronic copy of the contract was sent 2 days into the hire period and I received confirmation that the car had been returned undamaged on my return home. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARK - 29 July 2025
" Auto Europe's website is easy to use and compare alternatives. Pricing is (2025) competitive against alternatives. "
" Pick up location description at Pisa Airport could be written more clearly and a small map added. We found it, but weren't really sure until their bus turned up. Important for first time users. Everything else, transfer 2 and from Centauro, check in, drop off and condition of car was excellent. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARK - 29 July 2025
" The car was very old 60000 km on the clock. It was also very dirty. "
" The counter staffer were very flustered and had me wait approximately 40 minutes to do the paperwork "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 4
PISA, IT - Reviewed by ISABEL - 25 July 2025
" I would like to make a formal complaint about this event. It is unacceptable and mistreatment of customer. Please make sure you use reputable companies in your portfolio. "
" Our experience was terrible: 1) At pick up, the staff pretended that we did not have any insurance, despite the fact that I took insurance. They said the insurance does not count in Italie, etc.. Only when I showed proof, did they back off. 2) At drop off, they said there was a small scratch on the alloy on one of the wheels and charged me 250 EUR. When we picked up the car, we pointed out this scratch and they said it was smaller than a coin and that this does not matter. But when we brought it back, they said it did matter and then charged me. This is unacceptable. The scratch was not made by us, and tiny. They cannot said when we pick up the car that it does not matter and use a different policy when we drop off the car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
PISA, IT - Reviewed by SIMON - 25 July 2025
" Only issue which has been highlighted before is that the rental courtesy bus stop is left out the airport and not right as on the voucher. It was a long wait (20 mins) and no chance we could get on with the crowd that was before us. Waited another 20 mins at least before the guy returned. Should have walked despite 37 degrees (red path takes you all the way in less than10 mins) but had lots of bags. Next time will leave passengers in the A/C Arrivals hall , walk, collect car and then return to pick up passengers and bags. "
" DRIVALIA staff were extremely friendly and courteous. The car was in great condition and slightly larger than we expected. Maybe because we were late arriving there was no waiting time and we were off in the car within 20 mins. Returning was a bit more frantic as lots of cars were milling around but having dodged the crowd we parked exactly where we collected it and were seen immediately by a charming agent who did the paperwork then and there with no hassles. Would highly recommend DRIVALIA "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 24 July 2025
" Aver had the car "
" I never collected the car as the conformation never arrived until a few days after in the meantime I had booked another hire car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CAROLE - 24 July 2025
" Good reception , great car , would definitely recommend "
" Only one observation , more places to drop off the vehicle . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by ALEXANDRA - 24 July 2025
" Great car but experience marred by attempts to extract additional charges from us with assumption that we were ignorant/stupid "
" They attempted to get us to sign for a tank refill when we picked car up, despite rental being return full. The sum quoted was way in excess of the cost of doing so if tank were to be filled from empty. Man on desk said it would be cheaper because they could get access to 'cheaper fuel'. When we returned car there was a €24 charge which they couldn't explain and had I not questioned it before signing we would have paid. As soon as I questioned it, the charge was removed- suggesting it shouldn't have been there in the first place. It's difficult to not think that's a scam relying on people trying to rush through drop off to make a flight. Car had bird excrement on steering wheel, and driver's seat when we picked up- this was promptly and efficiently dealt with. Car otherwise excellent "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAUL - 23 July 2025
" Purchase of vehicle was good, car delivered as expected "
" Overall very good, think possibly better info at drop off and more employees to take the cars back "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by FRANCIS - 22 July 2025
" I regularly book via Auto Europe as the service is quick and reliable. This is the first time in many years that I have been scammed in this way and I certainly will not consider Italy Car Rent in future. "
" I feel strongly that I have been the subject of a damage scam. On return of the vehicle, the agent quickly found several small round indentations in the roof of the car and on its bonnet. Given their uniform shape and size and random occurrence, they must have been caused by hail, but there was no hail at all during our stay. I suspect that this damage existed before we took the car, but they were difficult to spot and so I didn't see them. Italy Car Rent was simply uninterested in explaining how these indentations could have happened during the hire period and were very quick to charge me damage, which "coincidentally" amounted to the amount of my security deposit. I have written to them complaining about this treatment, but they have not replied. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PISA, IT - Reviewed by JOHN - 22 July 2025
" I am waiting for customer services at Auto Europe to get back to me about the above "
" The wait to be issued with the car was over 45minutes as there was only 1 person on the desk. The car was badly damaged - thankfully we took a video as the ire company are now emailing saying that we caused the damage! they have also charged us an additional £173 when i was told (and the contract states) that the additional driver cost was €122. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
PISA, IT - Reviewed by JAMES - 22 July 2025
" Bad - change your supplier. The only positive was I did get my deposit back but still payed for their insurance which was more than the rental for 5 days! "
" At the desk they did not look at my voucher. They asked to see my card. When they saw it was a debit card they charged me an extra 200 euros for 'their' insurance. I explained I had full damages insurance but they refused to let me have the car until I did. They also took another 300 euros as a deposit for damages. On collection the car had scratches on it. I had already seen two previous people dropping cars off and they tried to charge them for existing damage but they produced photos on their phone which negated that. I did the same. Their online reviews are awful and I cannot understand why Autoeurope work with them. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PISA, IT - Reviewed by DERMOT - 21 July 2025
" Lovely car, good price, very happy "
" friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANTHONY - 21 July 2025
" The experience was overall OK except we had to buy oil for the car. "
" A "check engine oil" warning light appeared on the vehicle. Auto Europe connected us to the hirer who asked if we could return the vehicle to them for checking which wasn't possible as it we were an hour away and it would've meant time taken out of our holiday. We checked the oil and found it to be low so ended up buying some oil so as not to risk damage to the car. Communication with easy car hire was good once established. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RICHARD - 20 July 2025
" Dreadful experience. Much smaller car supplied with no alternative given, ended up with suitcases on the kids laps which was totally not safe. Car was not washed and rubbish left in the car from the previous hire. "
" The car supplied was much smaller than what was booked. I asked for an alternative but the only option given was to take the car or have a refund. We ended up having to put suitcases on the kids laps in the back of the car. Dreadful customer service as it was clear the car h ordered was in the parking area. Also the car was not washed and rubbish from the previous hire was left in the car. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 3
PISA, IT - Reviewed by THOMAS - 16 July 2025
" Easy & simple book "
" Very easy to deal with. Man on desk pressured me to buy more insurance, although extra cover already purchased, saying this cover was no good. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 16 July 2025
" Plain sailing, nothing bad to say at all - not like me! "
" Took a little while to pick up the car - it was very busy - but otherwise everything was good. No damage to the car on pick up and none on return so very straight-forward. Staff lovely despite pressure. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by MARIO - 16 July 2025
" Super service. Quick service at arrival and return! "
" Great service at rental and return. Super. Note that handling at the point of rental ( Pisa airport) is managed by Avis "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by EMMA - 15 July 2025
" Efficient and friendly but go for the basic insurance when booking and then sort local on site "
" Good customer service on collection "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PHILIP - 15 July 2025
" Not on airport but the shuttle bus was regular and efficient. "
" Professional and trustworthy. Staff very friendly and we were rented a brand new car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JACK - 15 July 2025
" Efficiency at the desk is poor, was 3rd inline and waited 90 minutes to be seen "
" Paid extra for a suv and got the same underpowered MG we paid a lot less for last month. Feeling ripped off. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GARY - 14 July 2025
" Tried to con me "
" Far better than auto Europe "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 12 July 2025
" None "
" Always find the good to deal and trusting "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PISA, IT - Reviewed by ZAINON - 11 July 2025
" Never had a problem with Auto Europe - this is the second time I used you and will use again. Will not use Easy Car Hire. "
" Desk check in was ok but a bit slow - i dont like the constant upselling they attempt. Operatives at the car park were quite rude. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 5
PISA, IT - Reviewed by DOMINIC - 10 July 2025
" Initially extremely frustrating but it got better "
" In the main it was all good ..However, you are not, as you misleadingly claim, at the airport. There is also no signage to say where your minibus will meet clients "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CAROL - 07 July 2025
" We use auto Europe most of the times we travel abroad. There is always an option for Zero excess insurance and they are always helpful if there is a query "
" All good except for drop off. We arrived before they opened but we were not told we could leave the keys in A deposit box. We were left hanging around unnecessarily . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
PISA, IT - Reviewed by ANNETTE - 06 July 2025
" Quick and easy on arrival at the airport. Nice vehicle. No quibbles when I returned the car as the existing scratches were well documented. Would use them again. "
" I was given a much superior and larger vehicle than I had booked . It already had a few scratches ( which I photographed) but these were all verified at the end and the meet and greet guy helpful. I would definitely use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by IAN - 06 July 2025
" Excellent, very efficient. "
" Excellent service from Sicily By Car at Pisa once again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOE - 06 July 2025
" I'm sick and tired of booking a particular car only to have it substituted for some cheap piece of crap! "
" Firstly, I was given a Dacia Sandero and that is not the car I booked! Secondly, the engine management light was on when I collected it. I queried this was told some nonsense by a staff member that it was just the service light that needed re-setting. Well no, it wasn't a service interval warning, it was an engine management light and needed investigating. I spent the week driving the car with anxiety that the car would break down. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PISA, IT - Reviewed by JANET - 04 July 2025
" I should have known better than to have picked the cheapest this year although last year it worked fine with Drivalia "
" Disappointed. It wasn't clear that the office wasn't in the usual car hire place.There were several add-ons not made clear at the time of booking eg extra for over 70. They tried to get us to pay for a voucher for cleaning the car at the end. I've never come across this before and have hired cars in many countries from many car firms. Last year we used Drivalia who were excellent in all areas. Wish we'd used them again. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 9
PISA, IT - Reviewed by CHARLES - 02 July 2025
" Overall good value. "
" Straight forward enough, hard sell at counter was off putting for enhanced insurance that I had already paid to Auto Europe. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ETHAN - 01 July 2025
" Very happy with both autoeurope and italy car rent "
" Nobody at the desk on arrival, took quite a long time to wait for someone, then clear the queue that had built up. Vehicle was fine, had quite a lot of minor damage but all marked on the report already. Drop off was quick, no issues, deposit returned really quickly. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by CHRISTOPHER - 01 July 2025
" Your agent auto via is awful. Claimed cover paid for with you wasn't valid - did it to others- looked like a scam. "
" Check in took over an hour. Asked to pay for insurance paid for on booking. Told no road side assistance. Not a good start to holiday. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by JULIAN - 30 June 2025
" Not good "
" We had to wait nearly one hour at the desk to pick up the car, very unsatisfactory. The man then tried very hard to make us take insurance with them when we already had our own. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAUL - 29 June 2025
" Good variety of suppliers and prices "
" Pre registration meant the key was picked up in a matter of minutes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MICHAEL - 28 June 2025
" Booking though auto Europe easy and see full choices of cars "
" Issues we had were sign posts for cat pick up area not very clear, you think you need to get a shuttle bus but could easily walk it quicker, queue at desk was quite long "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by MARK - 27 June 2025
" Auto Europe are good. The hire car provider were terrible "
" The whole experience was shocking. The car was terrible, poor condition with the bumper not fully attached. When returning the car I used the key drop box at Pisa Airport. I then received an email stating they were charging me for damage to the car. No damage was cause by me however they have subsequently charged me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by DIRK JAN - 26 June 2025
" See above "
" Tricked us into paying for damage we didn't cause. And added costs that weren't shared with us up front. Pace and number of employees at pick up was atrocious. Took over 2 hours to process a queue of no more than 5 car pick ups. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PISA, IT - Reviewed by MATTHEW - 25 June 2025
" Drivalia car area further out than others, dark parking area. Car was an "upgrade" from Dl6 auto booked. Car was 3008 SUV auto. comfortable. Would have been helpful regards return dropoff. other companies had staff cleaning and checking returned cars ( 5:30pm) "
" Counter staff said car at location 17, but not, was 7 for collection. no staff at Drivalia car park area. left car in vacant slot. returned to booking area, saw lots of return key boxes fro various companies. posted car keys into Drivalia box. received invoice for extra day car hire. clearly drop box not return location? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
PISA, IT - Reviewed by PETER - 25 June 2025
" Good service "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by MARK - 21 June 2025
" See above. "
" No information given at pick up at Pisa for drop off at Naples. Car was bigger than requested (not a positive). Emergency contact suggested sending a WhatsApp message which we tried and had no response. Tried email and had no response. Luckily our hotel resolved our issue but if the car had broken down in one of the remote areas we travelled, we would have been stuck for hours!! No very reassuring. We had to Google location drop off for Naples as we phoned the UK helpline and spoke to an Agent who assured us he would email all we needed but we received no email. Thankfully ChatGBT helped us out!! "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by JOHN - 20 June 2025
" Good quick service when picking up car very efficient "
" The only thing I think you could improve is your office's to open earlier "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by SILVIA - 20 June 2025
" Very helpful staff, thank you "
" Great experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAUL - 20 June 2025
" Overall the collection & return process was straightforward "
" The car provided was good however it appeared no pre-check had been done as there was a tire low pressure sign & overdue service (6000+ miles) on. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by KARL - 19 June 2025
" Overall good experience. "
" Overall great service but initial pickup was slow due to only one member of staff on duty. Car was acceptable in terms of appearance but had only had a cursory clean since the last rental. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by PETER - 18 June 2025
" As above "
" No problems at all. I had to take photos on pick-up of scratches etc because I've heard so many horror stories about clients being accused of damage which they haven't done. It's why I changed to you and Thrifty - good reviews "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by SILVIA - 17 June 2025
" A member of staff especially went the extra mile to help me, thanks to the guy at the desk, I'll be forever thankful! "
" Thanks to the whole team! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LEIGH - 15 June 2025
" Good service but no screen wash and told to bring the car back with half a tank of petrol. Very difficult to judge that and the car was under half full when we collected! "
" Good car. Good service but no screen wash and told to bring the car back with half a tank of petrol. Very difficult to judge that and the car was under half full when we collected! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by BEVERLEY - 15 June 2025
" Excellent all round "
" Excellent service yet again. Very grateful for the free upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ELAD - 10 June 2025
" easy and fast "
" The bottom line, the experience was good but only because we scrupulously checked the car when we received it (and discovered a lot of scratches that were not reported). The lever to open the fuel cup was broken. We only discovered it when we went to fill the fuel for the first time after 3 days. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PISA, IT - Reviewed by DEREK - 10 June 2025
" Auto Europe were efficient and very genuine, just had a poor experience with Centauro. "
" The car had 20+ dents scratches and scuffs recorded on the condition sheet when I picked the car up. Asked for a review of the car as I was unsure if I was going to be held responsible for any of these. Requested a different car but this was declined. I had booked two cars in our party. The other car was an upgrade in excellent condition. Very unhappy with the vehicle and was told I don't understand how car hire works ( I have rented more than 30 cars in the last 5 years, this was the worst by far). Try "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PISA, IT - Reviewed by JOHN - 09 June 2025
" It was good to know if things went wrong we could contact you. "
" Quick & easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 09 June 2025
" I was ripped off by ECH being asked to pay twice for insurance... "
" I paid for insurance with you but was forced to also pay 395 euros insurance by ECH. This is totally unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
PISA, IT - Reviewed by IAN - 09 June 2025
" Easy pick up and returnof rental car. "
" Very good, friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by SHANE - 07 June 2025
" Good comms "
" Pick up took a long time. No one to check car at drop off. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 9
PISA, IT - Reviewed by MARCUS - 07 June 2025
" Company should have staff at car park like most of the other companies. High risk of unjustified extra charges if car returned out of hours and general bad record keeping of damages. "
" Damage record on pick up documants was completely inaccurate with three large areas of damage unrecorded. No staff at car area so had to queue again , staff not experienced and did not mark damage correctly, did not come and inspect car, on drop off same situation had to ask staff to examine car, and said original staff hadnt marked all damage as requested. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by PHILIP KIM TEIK - 07 June 2025
" Will never use them again. "
" It took forever to collect the car (over an hour) and they tried to charge you for a lot extras that you don't need then they require a £2'000 deposit from my card for insurance. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
PISA, IT - Reviewed by ANNIKA - 06 June 2025
" Nothing to add, would definitely use again if in the area! "
" Quick pickup, friendly staff, great car! My only issue is that the pickup spot from the airport was a little tricky to find, would be great if there was a small Centauro pickup sign somewhere! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by NICOLAS - 04 June 2025
" Give proper pick up and drop off instructions and that rating will improve "
" Shuttle details at pickup should have been clearer on AutoEurope booking form. Drop off details were terrible and nearly cost me a flight! Instructions were to drop off outside the terminal, NOT at Centauro offices! Not acceptable "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by BRUNO - 03 June 2025
" Trouble free rental but was a bit expensive. "
" The gentleman on the desk was so helpful and made the whole experience troubke free and could have not been more courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LEE - 03 June 2025
" the only negative is that when booking, i specifically chose a rental that was in airport, in Pisa it is a seperate building, which is misleading as its not in TERMINAL, this should be specified that it is a 10 minute walk (which isnt very well signposted) "
" very pleased with all, see comments below about my views on whether this really counts as an 'IN AIRPORT' collection "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LOUISE - 03 June 2025
" Really disappointed. I fell they took advantage that I was a woman travelling alone with 2 children. "
" Stressful At Pisa airport there are no signage for shuttle bus collection. We walked about for 45 mins. I had a tyre blow, no spare tyre. Emergency line didn't work . Had to call office for help. The car was towed away for the rest of our holiday. We had to make our own way back to accommodation. I have been charged £506.01 for something I don't know and another £52.04 as well. No email or no notification for why. I only had the car 3 days and paid for 7 too "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 7
PISA, IT - Reviewed by SIMON - 01 June 2025
" As above "
" Filled car with fuel on return but still charged a fuel fee. Very disappointed. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 9
PISA, IT - Reviewed by MEHREEN - 01 June 2025
" Pick up and drop off very smooth "
" Easy experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DOMINIC - 29 May 2025
" Love Auto-Europe! "
" Unfortunately the car was absolutely filthy! I mean properly! That said there was no alternative, the staff were great. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 1
PISA, IT - Reviewed by NEIL - 29 May 2025
" Only is due was no windscreen washer fluid which was annoying/dangerous "
" Efficient and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ALEXANDRA - 29 May 2025
" Trying to speak to autoeurope to get a full refund. I'm still waiting for a reply from them. Very very disappointed. This was my 22 booking with them. Never had any issues before. "
" A absolute rip off. I arrived & couldn't find the company. Called them & they said as I was late I'd have to pay €308 to get the car. I had already paid in full through the app. I was not paying twice. This was all after 10pm on a Sunday night, single woman in a foreign company. Very traumatic. I went with another company. I would not recommend rentsmrt24. Avoid !! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by SIMON - 28 May 2025
" No complaints "
" Better than the competition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by HELEN - 28 May 2025
" Make customers aware there is a shuttle bus to car hire please. And better way to contact eg a WhatsApp to say when bus will arrive "
" Not made clear that there was a bus from the airport to the car hire and instructions for getting to the stop could have been better. Value was ok but added cost for extra driver only known til arrived. Airport hotel next door to the hire place was helpful to have "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by IAN - 27 May 2025
" My only complaint is nothing to do with the hire car, or the company in Italy, as they were brilliant. But, my wife called on the day we were travelling, to AutoEurope, because when I made the original booking, I got the time wrong. She changed the time, but, instead of a large family car, which I had originally booked, when we got there, the biggest they had was a Peugeot 2008! The staff at the airport were brilliant, but we had to go back the following day to swap into a suitable size car, and, this cost me another €300! Poor from AutoEurope. "
" We arrived late in the evening and the car available wasn't big enough, so the guys at the desk did everything they could to help us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAUL - 27 May 2025
" No issues. "
" Only two quibbles - not given a full tank of fuel (~60% full and told to return ~60% full). The car was very new but I didnt like it so my problem not Centauros (Fiat Pandina - too many "safey features" that just irritated) "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARY - 25 May 2025
" Pleasant helpful staff "
" Positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by ANDREW - 25 May 2025
" Auto Europe were great to deal with ECH felt 2nd rate service. "
" I was supposed to get a skoda but got a dacia instead the front tyres were below the wear markers and the the car was damaged in numerous places I took the car back a day early there was nt any rebate. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PISA, IT - Reviewed by JUSTIN - 23 May 2025
" I use AE several times before and always satisfied, but I was disappointed here. AE described Centauro as 'at terminal' which was a key factor in my purchase. Actually they are a minibus ride which is not what I wanted at all. I could have booked another rental hire company that was 5mins walk saving a lot of time, but AEs website is out of date for Centauro at Pisa as they are absolutely not at terminal or nearby. I plan to complain about this. "
" Centauro in Pisa airport is not at the airport, so a minibus ride is required which takes up waiting and travelling time. Staff and vehicle were good. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 9
PISA, IT - Reviewed by JOHN - 22 May 2025
" See box 3 above "
" Although I have rated the counter staff a 7 for efficiency, there were other aspects at the counter which mean that I will never rent from them again. Firstly, they demanded two credit cards to hold the deposit. when I queried this, they said that it was because I was renting a luxury car. Nowhere in the pre-arrival literature does it say that I had to have two valid credit cards with me. The main reason however why I will not use Autovia in the future was the attitude of the person at the counter. Although I had taken out the additional insurance policy with Auto Europe to cover all excess costs etc. he insisted that I had to take out cover with him or else I would be "driving around Italy without insurance". I showed him the Auto Europe documents which clearly detailed the level of cover, but he insisted that he knew that agent and that they never pay. He showed me a hand-written calculation/note which required me to pay an amount which I think was in excess of 200 euros. I naturally refused, but he continued to press me and continued to demand that I pay him for excess cover, saying that "It is my vehicle and know what I am saying is correct". It was a very unsavoury start to what should have been a pleasant occasion. Finally, the actual vehicle itself. I ordered a Range Rover Evoque 'or equivalent'. The vehicle was actually a BYD Seal. Whilst it was a good car with very low mileage, it's not a Range Rover. I accept the 'or similar' get out clause, but they really should advertise this class as a BYD Seal or similar. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by MAURO - 21 May 2025
" As I said, I've experience was at Pisa Airport, and it wasn't clear which counter we should go to. Maybe in your welcome communication you could make clear that it is a Europe car. "
" Generally satisfied with everything, the only thing I would say is that it was quite difficult to find the right counter because nothing was labelled Keddy not auto Europe, it is in fact Europe car and that needs to be made clear "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LESZEK - 17 May 2025
" very easy to use "
" staff was very friendly and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by STEPHEN - 15 May 2025
" Very good experience. "
" Good all round experience with car as requested. Return straightforward and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PETER - 15 May 2025
" Easy to use "
" i have hired from them regularly over 2 years with no damage issues. This time i had to use a key drop off for first time. Subsequently they charged for a miniscule windscreen chip at 250 euros that even my "end of hire" photo does not show. Unlike other companies, they do not have a size chart to differentiate between none chargeable and chargeable. As such i will not use them again. My credit card company is disputing the payment "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 7
PISA, IT - Reviewed by YURY - 13 May 2025
" Really very positive, a brand new car, drop off was well organised too, so no wait "
" Very straightforward and efficient, no issues at all. Was offered an additional insurance to buy and have zero excess in case of theft or damage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 09 May 2025
" Professional service - very happy with them. "
" Fast and efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LINDA - 06 May 2025
" Car was clean and other than the fuel issue, I was very pleased. It was checked over for damage very thoroughly and this was marked on the sheet in front of me. The only thing I would add is that the fuel cap release was a button on the floor. I hadn't come across this before and it proved difficult at the petrol station. Could ECH please point this out before the car is driven away. "
" I agreed at the desk that I would collect the car with a full tank of fuel and I would return it with the same. However when I got to the car it had about a quarter of a tank. Very difficult to return with that. It went back with a lot more fuel than it should have. Next time I won't get caught out like that! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by WILLIAM - 05 May 2025
" I've used Auto Europe for many years but you should not deal with dishonest companies like Drivalia. Customers deserve much better than this. "
" Understaffed and charged for damage which didn't exist. Totally untrustworthy. Will never use again. Autoeurope should not deal with them. Dishonest company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
PISA, IT - Reviewed by MIRANDA - 05 May 2025
" I've used auto Europe for decades now and will continue to do so "
" Efficient, friendly staff and a good car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BEVERLEY - 03 May 2025
" I will continue to use this company because they are always excellent "
" Excellent service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JEREMY - 28 April 2025
" Top drawer "
" Thorough but very good customer attention "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SUSAN - 27 April 2025
" Car was very clean inside and out at pick up "
" Lovely car, economical hybrid. No complaints at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROBERT - 26 April 2025
" Auto Europe are great: easy to use and come up with a good spread of rates and cars. Only once in the past was there a problem with the really terrible OKMobility which they did resolve after we contacted them "
" Easy, effective and pretty efficient. The forensic examination of the car on return could convey a message of " we don't trust the customer as they always damage our vehicles and say nothing " "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by ALESSIA - 26 April 2025
" Thank you "
" Very professional prople "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ERMAL - 24 April 2025
" My flight was delayed and I showed up 3 hours late. The lady at the counter told me that she considered my booking (the full 8 days) as no show. Therefore she didnt gave me the care which i had payed for in full. She said that those were the terms of Easy Car Hire. On the other hand, the terms of Autoeurope with which I had booked with were different. I did call Autoeurope on the spot but no one responded as it was late in the night. I dont understand how being late to pick up the car which I had paid in full for 8 days, makes it alright for them to cancel. Furthermore, if cancelling they should refund the remaining 7 days worth of money. With a my wife and 2 small children stranded in the middle of the night in the Pisa airport I had no other solution but to rent another car on the spot which you can imagine it was 400 euro out of pockets. Autoeurope never called back. Easy Car Hire were looking forward to this kind of situation. Worst experience ever as far as renting a car is concerned "
" My flight was delayed and I showed up 3 hours late. The lady at the counter told me that she considered my booking (the full 8 days) as no show. Therefore she didnt gave me the care which i had payed for in full. She said that those were the terms of Easy Car Hire. On the other hand, the terms of Autoeurope with which I had booked with were different. I did call Autoeurope on the spot but no one responded as it was late in the night. I dont understand how being late to pick up the car which I had paid in full for 8 days, makes it alright for them to cancel. Furthermore, if cancelling they should refund the remaining 7 days worth of money. With a my wife and 2 small children stranded in the middle of the night in the Pisa airport I had no other solution but to rent another car on the spot which you can imagine it was 400 euro out of pockets. Autoeurope never called back. Easy Car Hire were looking forward to this kind of situation. Worst experience ever as far as renting a car is concerned "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by GERALD - 23 April 2025
" Everything worked well. Electronic communication was good, except that you should tell customers about location of almost all rentals area 10 min walk away, and the the few that aren't are a private shuttle but to locations well away from airport. "
" Italy Car Rental seems to get some adverse reviews, but it worked for me. The company didn't pester me for additional insurance once they found I'd purchased your cover. The worst thing about about about Pisa airport is the location of the whole car rental sector. It is 500m walk away, then the car is another 100m, not good with a pile of luggage. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PISA, IT - Reviewed by DAVID - 23 April 2025
" Because Auto Europe use Rentsmrt24, and not ridiculously inconsistent and badly organised companies like ECH, they get my vote and I will recommend and use again. "
" The team at Pisa are brilliant, they know what makes a great hire company, they are sensible in their approach and the whole process was quick and pleasurable, perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by OLIVER - 22 April 2025
" Auto Europe is easy and cheap, although I think you could do more to help with aftercare "
" Awful start to finish. They didn't accept Amex, which I can accept, although every other vendor I've ever used has accepted it. Then in order to continue with the hire they required us to pay for full insurance in order to use a debit card. Clearly they accepted debit card, and I had full insurance from Auto Europe, so it felt a bit like a money grab. When returning the car, they claimed we had caused a scratch (1cm in size) on the plastic alloy. We hadn't, and we'd paid additional insurance to cover damages. Additionally, they are trying to charge me €91 for having mud on the car as an 'unpaved roads fee'. This was simply down to mud on the roads due to recent heavy rainfall. Every interaction felt off, and felt like it was all a racket to scam people out of extra money. I firmly believe you should remove them from your list of hire companies. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 9
PISA, IT - Reviewed by JONATHAN - 19 April 2025
" Very reasonably priced car hire. "
" The car hire unit, was very far from the airport and not enough signs. Our care hire was Easy Care Hire known as 'ECH' we did not know this and spent ages trying to find them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARK - 19 April 2025
" Helpful staff but basic checks on the car were not made that caused us problems "
" Friendly and helpful staff but we had to solve tyre pressure warning light (this should have been checked before we collected) and the windscreen wipers need to be replaced which was a problem in the heavy rain we experienced "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PISA, IT - Reviewed by STEPHEN - 19 April 2025
" Online price seemed good until costs above tried to be added. Felt like a scam "
" No warning when booked would be required to pay 70 for legally required snow chains. I arrived at desk 15 minutes earlier than advised and because service was slow to deal with family in front of me they tried to charge me a 60 euro late fee. Car was covered in scratches and dents which I was supposed to check in the dark. Awful company "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 2
PISA, IT - Reviewed by ANDREW - 18 April 2025
" All went smoothly from booking the car through to drop off. Thank you. "
" Excellent service. Keep up the good work! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SABINE - 18 April 2025
" Very positive experience. Will use them again "
" All went very efficiently, quick and friendly staff. Just the car had some dents. But no problem for me. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PISA, IT - Reviewed by LUCINDA - 17 April 2025
" Ok but do not get the car class you want "
" Not the right information re pick up - not a small car and a really annoying beeps on the car - plus no telling of where the petrol tank opened "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DANIEL - 16 April 2025
" Overall good "
" Excellent service. The supervisor at hand back was somewhat surly as the car was dirty. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by GORDON - 15 April 2025
" Car was fine and in ok condition but the wait was far too long. "
" The queue was long and only two members of staff on and as a result we waited 90 min for our pre booked car. Perhaps if they didnt spend so long trying to upsell you their insurance and addons it would half the time it takes to get the car. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by DAVID - 15 April 2025
" Always usw Auto Europe for great value and back up when problems occur. "
" Pleasant efficient staff, great value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MICHAEL - 13 April 2025
" See above. "
" Friendly and efficient staff; car in pristine condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANDREW - 10 April 2025
" Auto Europe experience was good "
" I didn't have a credit card, and they would only let me have the rental (using my debit card) if I paid an extra 210 euros (to pay for the daily excess insurance) "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by TIMOTHY - 10 April 2025
" It would be helpful if you could provide out of hours customer support services. "
" I am writing to let you know that Easycarhire (Pisa airport) seeks to apply different rules to those contained in our terms and conditions supplied by Autoeurope. Upon collecting our vehicle this evening, Easycarhire stated that the day of the return flight must coincide with the return of the hire car. In our case, our return flight occurs several days after our vehicle return. Easycarhire justified their request on the basis that the measure reduces any likelihood that the car will be stolen. In order to allow the hire to go ahead, they demanded that separate insurance would be taken out with them (85 EUR for 24 hours). Easycarhire was unable to produce any documentation in evidence of any change to our original terms and conditions as copied below. 'As part of the mandatory documentation required at pickup, customers must present a valid return flight ticket. If a return flight ticket cannot be provided, the rental agent reserves the right to deliver the vehicle only if the customer agrees to purchase locally the SCDW coverage product.' I would be grateful if you could clarify the terms and conditions with Easycarhire to prevent future customers facing the same frustration that we faced this evening. Either your terms should be updated or Easycarhire should cease this poor practice with immediate effect. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JEFF - 10 April 2025
" On return the inspection took place and a very small dent was found that they did not think was there originally Luckily I took a video of the car when I collected and the matter was dropped Overall a good experience "
" The car was a little dirty I was sold a full tank of petrol but the tank was not quite full although I didn't question it "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PISA, IT - Reviewed by ELLEN - 09 April 2025
" Not sure on the relationship between auto car Europe and easy car hire. "
" We rented 2 cars on a group trip recently. Mine was fine, but the second was given to us without being cleaned and was filthy with used items of clothing left in the car. The counter staff applied a lot of pressure to upgrade with various products. We then had a fault with one of the cars, and the customer service was appalling. We were left without a car for 2 days out of a 4 day trip, so lost a lot of money with no offer of compensation. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 6
PISA, IT - Reviewed by ARISTOS - 01 April 2025
" I always use Autoeurope as they give a great selection of companies with a variety of prices. "
" Efficient service. The cleanliness of the car could have been better, but overall is was fine. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by JONATHAN - 29 March 2025
" We have used Auto Europe many times a year for many years , and get great service from them "
" I was charged €100 for a very small mark on the door mirror which I know I didn't do. The staff knew it was there and not marked on the paperwork, it's a scam "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
PISA, IT - Reviewed by CHERIE - 28 March 2025
" The car was basic and had no sensors which was tricky parking. "
" It was straightforward. The car had a number of scratches but they were all documented. Staff did check the car carefully upon return but there was no problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by BEVERLEY - 26 March 2025
" Quick book in process. Friendly staff who speak good English. Excellent quality cars. Prompt return of bond. "
" Excellent car hire company. They may cost a bit more than others but it's worth the extra money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SERGIO - 26 March 2025
" We have always used Auto Europe and are very happy with your service. However, Italy Car Rent is an eperience we would not like to repeat. A Scam to get money from unassuming customers. "
" When we returned the car in the same condition we had picked it up, the Italy Car Rent assistant was clearly determined to find some fault with it. She said there was a blemish on the driver's wing mirror. So small you can hardly see it in the photos taken. She said "I am just doing my job" when we disputed this. Then she said it would be a 60 Euros charge and "you are insured so just make the claim with the insurance company"!! A complete scam. This is the second time with Italy Car Rent this has happened. Auto Europe should consider whether this is a company you wish to deal with in the future. Just read the Trust Pilot reviews. We are not alone in our opinion. We will never use this company again. We question whether this damage will just follow on to the next poor customer and a further charge/claim made?!! "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by PAUL - 25 March 2025
" Auto Europe I've used many times never had an issue but this company gave hard sell for there insurance even though I had taken full protection with yourselves.Yje counter assistance from the word go was trying her best to get extra money.This damage is Tottaly fabricated and I will never use Easycar again! "
" Arrived in the dark pouring with rain was shown quickly around car for damage but couldn't see stupidly signed paper.After returning vehicle it wasn't checked and then I recieve a bill for damage.I did not damage that vehicle "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
PISA, IT - Reviewed by ROBERT - 09 March 2025
" Easy to use Auto Europe who come up with god value for money and decent reviews.......would use them again. "
" Friendly staff. Fast and effective service, vehicle pretty good........please put water in the windscren washer! Thank you "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by ALENA - 06 March 2025
" AS above "
" I have been provided with a dirty car and unable to check for any scratches property on the day of the hire as the car was not clean, had mud marks all over and it was raining heavily. On return I have been accused of damage despite the fact I had no accidents during my hire. I have been charged over 400 euro for scratcehs which were almost invisible and hardly detectable on an unclean car. I am now disputing this with my insurer. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 2
PISA, IT - Reviewed by MANUELA - 12 February 2025
" professional, prompt, no nonsense. Stress free. "
" all as expected. No push for nonsense additional insurance buy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SERGIO - 02 February 2025
" These guys are THE BEST!!! I have hired cars almost everywhere in Pisa and I can safely say that these guys deliver quality, value but most importantly high efficiency!!! No comparison with the rest. You call them and in 5 minutes they arrive to pick you up. For the others, you have to wait 30, 40, 50 minutes for a disgraced shuttle bus. No comparison! "
" These guys are THE BEST!!! I have hired cars almost everywhere in Pisa and I can safely say that these guys deliver quality, value but most importantly high efficiency!!! No comparison with the rest. You call them and in 5 minutes they arrive to pick you up. For the others, you have to wait 30, 40, 50 minutes for a disgraced shuttle bus. No comparison! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LEE - 22 January 2025
" Good booking experience ; good location; decent shuttle although the return shuttle from the car hire to terminal was an interminable wait for the driver to complete his cigarette break !....NoLeggiare were rude and the clinet experience is one we would not wish to experience again or anyone else for that matter, spoiling an otherwise perfect Tuscan weekend away. "
" Besides the excellent service from the counter staff who had stayed after hours when we arrived late for collecting the car, the remainder of the experience with NoLeggiare was NOT good. We collected the car at 2230hrs so it was dark. There was no documentation or photos shown to us on the condition of the hired vehicle so we took our own photos in the darkness of the parking lot for our own record. The next morning in daylight we noticed many scratches, nicks and dents on the hired vehicle. When we returned the vehicle, the inspecting agent was rude, did not listen to us despite our photos and records indicating otherwise and he was adamant that he would find something for which to charge us EUR100 and an admin fee of EUR80 for. This we disputed at the time and have since lodged a dispute with NoLeggiare directly as they have prompltyl raised an invoice against our credit card for the EUR180, which we feel, quite frankly, aghast at. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 5
PISA, IT - Reviewed by PHILIP - 14 January 2025
" Not as efficient as in the past. could not find a way to send pictures of the damage found after pick-up. "
" A regular customer of SBC I was disappointed to find unrecorded damage to the hire car: I collected the car at night and could not see the damage. Difficult to report and I eventually logged a complaint to tell the hire company about the damage. The complaint was ignored. On drop-off the car was recorded as 'not damaged', so I worried for nothing. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by JEREMY - 12 January 2025
" The 2 hour window is an issue. The plane was delayed by 150minutes. The call I made to AutoEurope and also the ECH desk were not encouraging "the rental expires if not executed within 120 mins of the booking". As it turned out ECH did not adhere to this. But travellers should be warned to book the car when they realistically expect to get to the rental office. The 2 hour limit is rubbish anyway because the car by then is paid for for the duration of the rental. Who cares if it is stationary on the lot for a while? "
" Very fastidious checking of vehicle both ends. Took time. Rental was a few minutes outside the notional 2hr window so was grateful they did not make a fuss. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 7
PISA, IT - Reviewed by DENNIS - 09 January 2025
" It was all very easy ECH. Staff were very friendly and helpful "
" Everything made easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by NEIL - 06 January 2025
" Please see above about Easy Car Hire "
" The counter staff at arrivals were brilliant. friendly helpful and on the button. However, sadly, the individuals who received the car back were awful and rude. We were met by a young man from London, so we had no language barrier, who said he could not check the car as it was dirty. His tone and attitude were terrible and despite having not damaged the car, only used it on public roads and bought the full damage waiver we offered to wash it if he could give us a bucket. He refused that and just said this is a problem he cannot overcome. I went to the main office at the returns site to seek assistance to be told that it was nothing to do with them and it was up to the guy who was checking the car in to decide what to do. No one would give me their names so unfortunately I cannot give them to you. if you need more detail do contact me "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by CHRISTEL - 06 January 2025
" I like the ease and choice with auto europe "
" Insurance scam at its best "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
PISA, IT - Reviewed by STEPHEN - 27 December 2024
" Auto Europe were excellent in rebooking and arranging a refund. Auto Europe were calm, efficient and helpful. Please pass on my thanks to the person. "
" Turned up late and they cancelled my booking! I mistakenly entered the departure time rather than the arrival time (although added the flight number so Ecovia would have been aware of my error). However I effectively paid for that extended period in my booking and secondly it was not clear my booking would be cancelled if I turned up late. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 3
PISA, IT - Reviewed by SERGIO - 24 December 2024
" I WILL book again with RentSmart24 "
" Excellent from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by THOMAS - 13 December 2024
" Easy. Good rates "
" Good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by MARTIN - 12 December 2024
" Good check in and out good vehicle friendly staff on the Pisa desk "
" Excellent front desk good service have been using for a while now "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ALESSIA - 11 December 2024
" Na "
" Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by DAVID ERIC - 10 December 2024
" Good experience with Italycarrent, will use again. "
" efficient and pleasant staff, speedy checkin and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 03 December 2024
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RALPH - 03 December 2024
" Autoeurope are responsible for Rentsmart24 so my above comments apply "
" Not convenient for pick up. 15 minute walk from airport and waited for 15 mins to be seen. Car was quite scruffy, stunk of smoke , on the plus side there was little chance of any further damage being noticed if it had happened. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 3
PISA, IT - Reviewed by ROBERT - 24 November 2024
" Easy to use and to find a rental option suited to our needs. Good follow up with confirmation etc. "
" Swift, effective, efficient and plaesant. The car was "tired/had seen some life" as they said. Not too much of a problem for me but the windscreen was dirty on the inside (affecting visibility when the sun was low) and ther was no washer in the windscreen tank. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PISA, IT - Reviewed by KEITH - 19 November 2024
" See answer 3 above "
" Very easy process, helpful counter staff and car in first class condition. Altogether an excellent experience and terrific value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BEVERLEY - 18 November 2024
" Excellent "
" Excellent service. Lovely car. Value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RHIAN - 11 November 2024
" Everything fine "
" Very good company to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by WILLIAM - 07 November 2024
" I phoned Auto Europe from Italy as I had paid for full protection. I was told I would have full protection but I was clearly and rudely told by the car hire company that i didn't have that protection.... I don't think if I am paying for full protection for peace of mind that I should be put into that very stressful position. "
" Counter staff member was chewing gum and over familiar. He was aggressively selling their own insurance despite the fact I had booked and payed for the full damage and theft protection from Autoeurope!! My wife is a fluent Italian speaker and we have used Autoeurope for many years . We were told we had No insurance !! And the counter staff member would not listen to anything we said and dismissed my paper copy of the contract. The pick up staff were more helpful but they had no electricity in the office and couldn't provide a copy of the car condition showing some damage so I had to take a photograph of it ! The dashboard screen was showing a fault saying "contact your dealer "!! I was assured not to worry about that !! I reluctantly accepted the car after taking photographs of all faults. The car did not cause any problems and the return was fine despite my stressful earlier experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by DUNCAN - 07 November 2024
" All as expected "
" All went smoothly and car was clean and had no issues "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MICHAEL - 06 November 2024
" Very satisfied! "
" Easy to hire and pickup the car which was brand new and exactly what we wanted. A very satisfactory experience with great customer service. Only comment is the pick up instructions are wrong on the confirmation note for Pisa are wrong. Turn left from Arrivals not right for the shuttle bus. That said, it's within a 10mins easy walk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ADRIAN - 03 November 2024
" Website fine. Initial cost quoted don't include insurance - will double when insurance cost is added. "
" Great little car - but counter staff only interested in sell more insurance. Apparently the roads are so bad Italy addition insurance is required. All this does is make drivers more nervous than necessary. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PISA, IT - Reviewed by ELIZABETH - 30 October 2024
" Overall a positive experience "
" Plane delayed but after tel calls their assistant stayed after hours £60 surcharge but worth it as train strike so would have been stuck. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by HUGH - 29 October 2024
" Auto Europe failed to give correct and meaningful information of where and how to collect this rental on arrival at Pisa Airport. Auto Europe failed to give correct information of the local operating name of the eventual rental Company. After a frustrating aircraft delay, over an hour was further wasted trying to establish where the collection point was. The telephone number printed on Voucher did not pick-up. Once contact was made through Auto Europe Office, the Italian desk operator promised to WhatsApp location details to me - This never transpired as they did not have my mobile Number. Location details were only finally established after a second pass through to MultiRent from AutoEurope and verbal directions received. Auto Europe you need to review the actual local operating name of the rental companies you Agent for. You need to establish and pre-publish pick-up locations of the rental companies offices you work with. A very frustrating event which does not endear me to use Auto Europe again ! "
" Target Rent is a subsidiary of MultiRent (Italia). Their offices are not co-located with all other common rental Offices. There is no Airport information at exit detailing the existence or location of the Target Rent/Multi Rent offices. Their office (eventually) was approx 500 m from the Airport Building exit. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by NICHOLAS - 27 October 2024
" This is the first time we have hired a car in Italy before and will think twice about doing so again. The car collection experience was frustrating, embarrassing, irksome and highly pressurised to purchase more. Their frustrations at having to converse in English was evident to all around. We expected more tolerance and patience from a company supposedly used to dealing with non Italian speaking tourists. The pricing structure is grossly misleading as well and should be clearer from the point of sale. "
" The reception team at the airport when we collected the car were rude and inpatient. The pricing of the car hire is grossly misleading as we were heavily pressurised to take out additional insurance when collecting the car. When we questioned this and asked for a fuller explanation, we had raised eye brows and gross sexism as the 'lead' seemed unwilling to discuss this with a female. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by GRANT - 26 October 2024
" Everything about Auto Europe was well organised and helpful. "
" Incredibly good value. The car was new and in a good state of repair. It had not been cleaned inside or out so we were sitting amongst other peoples crumbs and general filth. Not nice really. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PISA, IT - Reviewed by JULIE - 24 October 2024
" Slightly put off by the extra cost of cleaning the car "
" The car had no fuel when I collected it which I wasn't expecting. Also I had to pay 15e to cover cleaning the car or get it cleaned myself - not had that before either! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by PATRICK - 24 October 2024
" Would happily use easy rent again "
" Nice polite and friendly staff picking up car, would have been helpfull to have been able to find a member of staff to check car in and sign paper work off rather than just putting keys in drop off box "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MATTHEW - 22 October 2024
" Same as above. "
" We waited for an hour and a half to get our car. It was ridiculously time consuming. There was one girl behind the desk and the manager was walking around the car park smoking and texting. I had a go at the manager walking around the car park and he said he had to check on the cars then walked around the corner and continued smoking and playing on his phone. Truly awful customer service. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
PISA, IT - Reviewed by JOHN - 21 October 2024
" Ok "
" Overalll very good Quite a lot of cosmetic damage to front near side of car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by ELIZABETH - 20 October 2024
" Pick up & drop off we're both easy & efficiently managed. I will definitely use both AutoEurope & Drivalia again. "
" This is the second time I gave used Drivalia at Pisa Airport & can highly recommend their service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ELIZABETH - 19 October 2024
" First time that I've used this company, and I will be using them again "
" Good service for a good price. Lovely car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANTONIS - 19 October 2024
" The "..or similar " is the detail that makes the difference. Don't expect the car you ve booked in the first place. In general I was happy. Job done ! "
" Simple "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by ANDREW - 15 October 2024
" All in all I found it a very unpleasant experience, one that has put me off hiring cars in Italy on future trips. The fact we hired 3 cars, all having alleged " new damage" ? 1 which was proven false, 1 which was disputed and 1 from car that was released without a current damage sheet! Very unedifying experience, would not recommend at all, if anything, avoid Italycarrent at all costs. "
" One group hired 3 cars and all were returned and allegedly all had new damage. One of the party had taken a video before moving the vehicle and proved that this damage was present before pick up. One driver did not get a defect/damage sheet but was assessed to have caused additional damage. How was this known? The last driver was offered additional insurance on pick up but had insurance. Italycarrental refuse to acknowledge this insurance and deducted the amount from the surety held on his credit card, although the amount was in dispute. All in all not a pleasant experience, an unsavoury end to a fantastic holiday. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by DAVID - 13 October 2024
" Excellent service. "
" Very easy transaction. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 13 October 2024
" Auto Europe has always been my 'go-to' rental car company "
" Although it took a little longer than normal to be served, I was impressed with the way the car was handed over, ie dents/scratches were pointed out and noted in the walk around handover. The customer service was excellent, polite and kind, and the car (Toyota) was clean and in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SIMON - 10 October 2024
" All good and stayed open past midnight "
" Very efficient staff "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PISA, IT - Reviewed by ANDREW - 10 October 2024
" I want to raise a complaint following a car rental through Auto Europe and Easycarhire, from the 3rd - 7th October 2024. We booked a car rental through Auto Europe for our recent trip to Pisa for a wedding and was greeted at the Easycarhire rental desk by a woman at 9:30pm Thursday 3rd October 2024. Upon producing all documents, Drivers Licence and Credit card for the booking the woman returned the credit card stating that they could not accept credit cards with an expiration date within 3 months time. I then produced the email from Auto Europe stating that a credit card must be used for a deposit, which had nothing to state that the expiry of the credit card had to be after 3 months from the current date, all it said that was credit or debit cards could be used. I then produced an AMEX card to be used for the deposit hold, to which she rudely replied "we don't accept AMEX cards" - again, no mention anywhere on your site or booking that this was the case. We then had a friend travelling with us who offered to use their credit card for the deposit, and was again met with a rude response from the desk assistant that we couldn't use any credit card not owned by the named driver. After a frustrating exchange and again very rude and unhelpful service from the desk attendant, she said the only option would be to use a debit card, to which we had no other choice. She did forget to mention that in order to use a debit card we would have to pay a deposit of €515 on top of the €70 we had already paid for the car and fully comprehensive insurance. She then stated that we would received €300 back from the deposit, but that €215 would be to cover the "insurance" of the deposit. What I could not believe that was for a €70 car hire for 4 days, that we then had to pay an extra €215 for "insurance" for using a debit card, when in none of your terms or email correspondence about credit cards, did it mention that one of your suppliers would not accept an AMEX card or that the credit card had to be in my name and with an expiry date after 3 months from the date. This is clearly a scam to allow ECH to charge considerably more on the car rental than initially paid for/offered, which is a shocking and unprofessional way to do business. We are frustrated that a business such as Auto Europe works with suppliers such as these, that clearly scam people going on vacation out of money that was saved and needed for the holiday. The experience which took over 1hr to complete was a shocking start to our holiday, made worse by the lack of assistance and rude nature of the assistant at EasyCarHire. I am a very reasonable person who has hired cars in many different European countries, and have never experienced service or such a clear process to scam people as this. I would hope that given Auto Europe is a reputable international company that you would help to resolve this issue now we have returned from the holiday. "
" I want to raise a complaint following a car rental through Auto Europe and Easycarhire, from the 3rd - 7th October 2024. We booked a car rental through Auto Europe for our recent trip to Pisa for a wedding and was greeted at the Easycarhire rental desk by a woman at 9:30pm Thursday 3rd October 2024. Upon producing all documents, Drivers Licence and Credit card for the booking the woman returned the credit card stating that they could not accept credit cards with an expiration date within 3 months time. I then produced the email from Auto Europe stating that a credit card must be used for a deposit, which had nothing to state that the expiry of the credit card had to be after 3 months from the current date, all it said that was credit or debit cards could be used. I then produced an AMEX card to be used for the deposit hold, to which she rudely replied "we don't accept AMEX cards" - again, no mention anywhere on your site or booking that this was the case. We then had a friend travelling with us who offered to use their credit card for the deposit, and was again met with a rude response from the desk assistant that we couldn't use any credit card not owned by the named driver. After a frustrating exchange and again very rude and unhelpful service from the desk attendant, she said the only option would be to use a debit card, to which we had no other choice. She did forget to mention that in order to use a debit card we would have to pay a deposit of €515 on top of the €70 we had already paid for the car and fully comprehensive insurance. She then stated that we would received €300 back from the deposit, but that €215 would be to cover the "insurance" of the deposit. What I could not believe that was for a €70 car hire for 4 days, that we then had to pay an extra €215 for "insurance" for using a debit card, when in none of your terms or email correspondence about credit cards, did it mention that one of your suppliers would not accept an AMEX card or that the credit card had to be in my name and with an expiry date after 3 months from the date. This is clearly a scam to allow ECH to charge considerably more on the car rental than initially paid for/offered, which is a shocking and unprofessional way to do business. We are frustrated that a business such as Auto Europe works with suppliers such as these, that clearly scam people going on vacation out of money that was saved and needed for the holiday. The experience which took over 1hr to complete was a shocking start to our holiday, made worse by the lack of assistance and rude nature of the assistant at EasyCarHire. I am a very reasonable person who has hired cars in many different European countries, and have never experienced service or such a clear process to scam people as this. I would hope that given Auto Europe is a reputable international company that you would help to resolve this issue now we have returned from the holiday. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PISA, IT - Reviewed by DEREK - 08 October 2024
" As above. "
" Quite a tatty car but good service and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
PISA, IT - Reviewed by FRANCESCO - 07 October 2024
" Very good "
" Very satisfy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ALLAN - 07 October 2024
" ... "
" Helpful staff when wallet was left in car after return of car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MICHAEL - 07 October 2024
" fit for purpose "
" Car lacked washer fluid for windscreen and was due oil change "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANDREW - 06 October 2024
" Terrible. Final costs were extortionate. Staff not helpful. Desk in airport not cleverly marked. Will not use again and will advise others to do the same. "
" Plane was delayed and when I attended the desk I was told my reservation had been cancelled and I would have to rebook and lose original fee as well. New reservation was 7 times higher ! As a regular traveller to Pisa I will ensure not to use automeurope again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
PISA, IT - Reviewed by DAVID - 05 October 2024
" AutoEurope are my go to comparaison site; easy to navigate and with a good range of choices. The hiring information is accessible and straightforward. The supplementary insurance is goof value (comparade to the rates charged by the hiring firms) and on the one occassional I have to use the cover the application process was straightforward. "
" Smooth check in and access to car. The vehcile was what we expecred but let down by rather token cleaning and the winscreen washer not being filled (ie it was dry). No staff were wating or apparent at drop off - we had to go and find them to complete the return. Otherwise a sound experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PISA, IT - Reviewed by JUDITH - 04 October 2024
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SIMON - 02 October 2024
" I will avoid Auto Europe and EasyCarHire in the future. "
" Very disappointed to fall foul of the 'two hour late' rule that left me 450 euros out of pocket. Not many worse ways to start a holiday... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
PISA, IT - Reviewed by MARTIN - 02 October 2024
" Have been using you for sometime excellent service site "
" Always quick and easy helpful friendly and no problems with cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by EWAN - 01 October 2024
" See above "
" It's really too much to go into it all. First we did not know it was away from the most commonly used car hire area for auto Europe, we waited 30 mins in a queue to discover this. We then went to the area where we were told to wait, it took about an hour to be picked up, we hadn't realised the office was only a 5 minute walk, had we known we would have walked. So, we're already 1.5 hours longer than hoped. When we arrived at the office the police were there trying to resolve a dispute, someone returning a car was complaining that they were being unfairly charged for damage. Other customers in the queue told us they had seen at least 2 arguments at handover, ie this was not the only case. It then took about 1.5 hours in the queue. They told me there were 4 areas of existing damage on the car and asked me to sign the contract, including withholding 1200 euros on my card, I signed. When we got the car we discovered there was 5 bits of damage, the extra bit was a big scraper to the bumper that might cost a lot to fix. I asked them to alter the contract to show this, they refused and said it would be enough for me to produce a video showing the damage with the time and date. I told them I didn't want to do that, ie I didn't want them taking money off me and then I had to claim it back and provide the video to proof my point. They refused, by this time I was really tired and angry and started shouting at them and threatening to be aggressive, this is very out of character for me and distressing, I felt ashamed afterwards and apologised, but I was so infuriated. We then drove off, about 20 miles down the motorway the service light came on, we were worried that the car would break down and we would be charged all the costs, so we had to turn around and take it back, we got lost and this added another hour onto our time. We had also been told the tank was full and had signed to return it full but realised we hadn't checked this and it was only half full. When we got back to the office they said not to worry about the service light, it does this all the time, as if we should have known that! At the end we took the car back to the office a day before to show there was no extra damage but the staff member did not seem to write this down anywhere. This took us 2 hours by the time we traveled there and waited to be seen. I'm home in the uk now but still very worried they'll take money off my card. I strongly suggest you do not deal with this company, it has affected my confidence with Autoeurope, I don't think I'll book with you again because of this. Finally, we spoke to some other customers who had terrible experiences with the same company but through a different broker. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
PISA, IT - Reviewed by TIM - 01 October 2024
" Overall good experience let down by return "
" Everything was good until the drop off I had to drop the vehicle off out of hours and leave key in out of hours box That afternoon I received a mail stating the vehicle had damage and €1200 euro excess Form was all in Italian and had a not very clear photo The damage they were trying to charge me for I had already pointed out at time of collection as their appraisal form didn't show all the damage Fortunately I took photos and was able to show vehicle went out with this damage Funny they managed to spot it on return of vehicle but not on handover Can't help thinking this is a bit of a scam "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 8
PISA, IT - Reviewed by DAVID - 01 October 2024
" As above - not great in the end. "
" Vehicle wasn't full of fuel (7/8) and had no washer fluid (when I tried to put some in later it turned out there was a leak). Also, on check out there was no paperwork (subsequently emailed) so difficult to check existing damage. On return they claimed there was new damage on the boot hatch which was a couple of barley visible small dents. I had initially taken photos of visible damage but hadn't seen these. I am as certain as I can be that I did not cause this damage. Ultimately, after a lot of time spent arguing at the desk they agreed not to charge but this was not a great end to the trip and i certainly won't use them again. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 3
PISA, IT - Reviewed by ALAN - 01 October 2024
" All went smoothly. "
" Staff were pleasant and helpful. There were no issues arising. The car was clean and tidy. I felt comfortable dealing with them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by ANDREW - 30 September 2024
" Major concern was unclear understanding from Autoeurope whether I was covered for non accident car breakdown. This meant I was unsure if to pay extra at the desk for such breakdown. I thought I was covered so did not pay extra but this left me very concerned should I have had a breakdown. This was not covered in documentation from Autoeurope. However, if it was, it was not clear. I did get confirmation by email from Autoeurope but again this was not clear and no telephone numbers were provided for breakdowns. Other than this disappointing Autoeurope issue I was very satisfied with ECH. "
" Helpful and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by RHIAN - 29 September 2024
" Everything good except extra charge if you want the availability of able to cancel "
" I think Centauro are great the best company I have dealt with at Pisa Airport.The only down side the petrol tank is never full and trying to gage that the car goes back with the same amount as pickup is very difficult "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MICHAEL - 28 September 2024
" See sbove "
" Everything went very smoothly from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CAROL - 27 September 2024
" Highly satisfied with the price, the car and the service. "
" Incredible price, great car and no hassles whatsoever. Highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CAROL - 27 September 2024
" Credit card not accepted at rental counter (expiry end Nov 2024). Had to pay an additional €200 at the counter for additional insurance in order for payment by debit card to be accepted. "
" Beware the small print. Do not rent with them unless your credit card has more than 3 months remaining at the time of drop off. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ALEXANDER - 27 September 2024
" Car was good, comfortable and economic and a good size for what we wanted "
" Very good experience ONCE we had discovered from another hire company that keddy was in fact europcar. Not a single sign anywhere at the airport mentioned keddy and it was very worrying, as it was a late booking we thought we had been scammed. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LOUISE - 27 September 2024
" NEVER GOT THE EXPERIENCE AS NO AVAILABLE SHUTTLE SERVICE "
" Failed to provide any shuttle service from the airport. Parkngo don't operate to the SUPRICE VIA CARLOA. THERE CONTACT NUMBERS ON THE RECEIPT DID NOT WORK RUBBISH SERVICE DON'T USE. ENDED UP HAVING TO HIRE AN ALTERNATIVE CAR "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by JOHN - 26 September 2024
" Need to show location of key box. Drop off staff quite miserable. "
" No indication of where key box was. It's different at every airport. End up asking at desk which defeats object of not queuing "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PISA, IT - Reviewed by DEBBIE - 26 September 2024
" ... "
" STAFF DOING PAPERWORK AT COLLECTION USELESS COULNDT USE COMPUTER OR PRINT DOCUMENTS TOOK 1 HOUR TO GET CAR NCENTRAL LOCKING DIDNT WORK TOLD "NEVER MIND" "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
PISA, IT - Reviewed by CHRISTOPHER - 26 September 2024
" If I get my deposit back I will be happier!! "
" We still have not received our deposit back 3 weeks on!!' "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by AINE - 25 September 2024
" Please get back to me ASAP about my booking. The lack of contact has been disgusting "
" I have sent several emails- surprice no longer exists- it is a scam. I want a refund and compensation "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by NORMAN - 24 September 2024
" Overall, a pleasurable hassle free experience "
" Generally a very good experience from start to finish. Only issue was the windscreen wiper blade was missing off rear window. Italy Car Rent were aware of this prior to me collecting the vehicle but did not replace it. Unfortunately, for 2 days in Tuscany we experienced 2 days of very heavy rain and I could not see out of my rear window clearly. Other than this, everything was good and will continue to use Italy Car Rent in future. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by JOHN NIGEL - 24 September 2024
" All round , very good "
" The car was mechanically very good. It had experienced some previous damage but it had all been noted on our hire agreement "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PISA, IT - Reviewed by THOMAS - 24 September 2024
" All good, however I became a little worried because there was no emergency breakdown information given. Fortunately we did not need this but the only telephone number given was for the Dollar desk at the airport. Prior to leaving home, we tried to call this number many times to advise our arrival time delay, but it remained unanswered. "
" The two ladies at the desk and in the parking lot were both extremely helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROBERTO - 21 September 2024
" Easy pick-up and drop-off without delays. "
" Polite and friendly staff. Easy pick-up and drop-off. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by COLIN - 20 September 2024
" Paid for insurance with you but had to pay more with the 2nd company. What a Surprice!!!! Never again. "
" Booked an automatic, none available. Staff couldn't care less and are rude. Car was dirty on the outside and had some damage. Very poor. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 2
PISA, IT - Reviewed by KEITH - 20 September 2024
" Excellent, everything completed electronically, a big plus for me. "
" Great price, vehicle and service overall. Only marked down by one as nobody at counter when we arrived to collect, a note would have been reassuring. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SIMON - 19 September 2024
" Whether or not I recommend Autoeurope to others depends on whether they sort this out - effectively it is theft by Drivalia. "
" I dropped off my car on Monday 16 September at Pisa airport at 7.30am, having given 8 am as my return time. No-one from Drivalia was there so I dropped the key in the Drivalia box. They have since charged me an extra day's rent because they have put the return time as 12.36 pm (presumably the time someone from Drivalia collected the key. The sum may be just 35 euros but the dishonesty is appalling. I have submitted a form to AutoEurope Customer Services (including my boarding pass which provides es my drop-off time) but, two days on, have heard nothing - which is very poor. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
PISA, IT - Reviewed by KARL - 19 September 2024
" No Issues "
" No Issues "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by MAURICE - 19 September 2024
" your insurance claim process is terrible... no telephone number to talk to a human. wont use you again "
" they were efficient and professional and very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ALAN - 18 September 2024
" Experience was fine "
" Met expectations "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by RICHARD - 18 September 2024
" Pick up was swift with helpful staff as was the drop off. "
" We chose a Citroen 3 but this was not available when we arrived so they upgraded us to a lovely Cupra automatic at no extra charge. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by KEVIN - 17 September 2024
" Autoeurope fine - easy to book and amend the booking if required. "
" Very obvious damage to boot parcel shelf which was not on list of existing damage- very poor layout of existing damage on form - very difficult to match with car - hailstone damage not on existing list - I requested an invoice and am back a week and still haven't got one - impossible to contact on phone. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PISA, IT - Reviewed by STYLIANOS - 17 September 2024
" See above "
" Very rude staff not great customer service, almost like we were an inconvenience for them. Not an effort to provide the advertises vehicle even after speaking to them prior on the phone. Not using them again "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 2
PISA, IT - Reviewed by ALISON - 14 September 2024
" I wanted Enterprise and am not at all satisfied with this outcome "
" I understood I was booking Enterprise. The voucher then said Alamo. At the airport it became Locauto. Pick up was ok. Car was ok albeit lacking power. I had no accident, scratches or problems. I left the car with someone checking it over. Have now received invoice for scratches I know I didn't do. Have looked up Locauto on Trip Advisor and they are renown for this. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 5
PISA, IT - Reviewed by FRANCESCO - 13 September 2024
" all ok "
" tutto bene "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by ALEXANDER - 12 September 2024
" All round terrible. "
" Terrible car hire supplier. Customer service non existent. Queue for desk was incredibly slow, offered excessively expensive additional insurance, provided a car nowhere near the level booked, didn't do a tour of the car and walk around as you'd expect, I then missed existing damage and have subsequently been charged on returning the vehicle - £270. Will never use them again and only going to book through major companies going forward. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by CHRISTOPHER - 11 September 2024
" All very smooth "
" All went very well. Good staff and good car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 11 September 2024
" See above. "
" This was by far the best car hire experience I have ever had. Both pick up and drop off were extremely quick.Counter staff were very efficient and there was no hard sell of additional costs. The office and shuttle bus were immaculate. Particular praise for our shuttle bus driver who recommended a particular route to our destination. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by MICHAEL - 11 September 2024
" Would use Alamo again "
" A wait at the airport but very efficiently dealt with by very friendly counter staff. Vehicle was clean and no issues with it or any "additional" extras. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PHILIP - 11 September 2024
" Complete rip off "
" Dishonest, said I had damaged the windscreen with a chip and charged me E202, now sent a statement for E701 "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 6
PISA, IT - Reviewed by CARLO MATTEO - 11 September 2024
" Did not have any problems and were pleased with their services. "
" Great overall service. Car rented was spacious and clean . We were very great full with overall experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 10 September 2024
" I have been using Auto Europe for over 20 years. Occasionally there is a rogue supplier. Surprice should not be trading. Although their price is competitive the service is appalling and the car was not cleaned. "
" Firstly there was no shuttle. Secondly, staff were insolent and inefficient. It took two hours in the queue of 4 other customers before I got my car. They cancelled the booking of the French couple in front of me because they couldn't speak Italian or English. The member of staff confirmed this to me. I took the couple back to the airport in my car hire because they refused to call them a taxi. No one who was served before me was happy. There was also a German couple with a young child who had their booking cancelled. If you are looking to keep your clients happy then I recommend not using this company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
PISA, IT - Reviewed by FREDERICK - 10 September 2024
" Great - very easy. As usual not the car we hoped to get. You pick one on offer and never ever get. "
" Very easy pickup and drop off. Could not be better. The only thing we found was that a child lock had been set on a rear door and left active. We Conor find how to deactivate it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANDREA - 10 September 2024
" Vehicle was not inspected at time of return. Key passed direct to agent at desk. "
" Friendly service after long wait. Provided with car of preference. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ELIZABETH - 04 September 2024
" I have used AutoEurope for a number of years & can highly recommend the convenience & service they offer. It is also useful to be able to phone a U.K. helpline for advice or to notify of flight delays. "
" It all went smoothly from start to finish. It was my best hire care experience in many years of flying into Pisa. I was impressed by the friendliness & efficiency of the Drivalia staff both at pick up & drop off. I would certainly recommend Drivalia & will use them on my next trip to Pisa. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARK - 04 September 2024
" Positive experience. "
" Courteous and professional staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 03 September 2024
" Overall, efficient service provided and would be happy to use again "
" Car was absolutely fine, but had seen better days. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by BRADLEY - 02 September 2024
" Very easy process. "
" Very easy experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARIE - 01 September 2024
" Overall happy with everything and a very pleasant, helpful counter staff "
" Mostly very satisfactory except it was not clear what to do at drop off and there was no one to ask at the car park. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 01 September 2024
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MOISHE - 01 September 2024
" I would very recommend autoeurope but was not impressed with the standard of the car. I have reached out to them and I am waiting for a reply. Thank you "
" I did not consider the cleanlines of the vehicle satisfactory "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PISA, IT - Reviewed by CERIDWEN - 01 September 2024
" It was very difficult to find and the instructions poor. Wasted time going to the hire car hub "
" The counter staff were very pushy and tried persistently to sell me more insurance using scaremongering tactics, quite an unpleasant experience "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SIMONETTA - 29 August 2024
" Dealing with Auto Europe was absolutely fine with regard to the initial hiring of the car via the Internet, but there needs to be some communication between Auto Europe and the actual car hire companies to stop the hard sell at the counter and allow holiday makers a a quick, efficient, smooth car pick up. In 20 years, I have never experienced anything like this. "
" I had to wait for 2 hours in a queue to reach the counter staff. From talking to customers after they concuded their business, this was because the counter staff were doing a hard sell on excess insurance. When customers said they did not want to buy excess insurance, it appears they were given horror scenarios of what could happen, until they agreed to buy the excess. When it came to my turn, again there was the hard sell despite me telling the counter staff that I had alreday bought excess insurance prior to coming to Italy. I stood my ground as I have driven in Italy for 20 years, with excess insurance always bought before hand. In the end the counter staff person gave up and completed the paperwork for the car. This really was not a good experience on the first day of our holiday particularly as I had been up at 1.00 am in order to catch my flight to Pisa. Also, when I went to pick up the car, it had been standing in a temperature of 40 degrees and as such, it took an hour of driving in sweltering conditions before the air conditioning would work. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
PISA, IT - Reviewed by PETER - 29 August 2024
" Great hire company, lovely friendly staff. Car excellent clean and in great working order. Easy to sort pick up. Paperwork needs to say bring credit card in name of driver for CDW. Pisa airport, Italy, needs sign posting to collection area sorting as very poor . "
" Excellent company. Only thing is sign posting at Pisa airport needs sorting as very poor direction. We did not know we had to get bus from airport to collection point.. sign post to bus where non existent needs sorting please. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ADRIANA - 28 August 2024
" The agent was close to the airport full instructions on where to locate the car. All damage recorded on the form. Car full of petrol and no issues "
" Easy all round with pleasant staff . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAUL - 27 August 2024
" I will not comment until my issue has been resolved. "
" Poor customer service, unhelpful and not willing help solve a problem without demanding additional money. Currently I would not use ECH again "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
PISA, IT - Reviewed by KAREN - 26 August 2024
" A very nasty sting in the tail on return after a super driving experience "
" Scammed on returning vehicle with a pinprick of damage to windscreen, which I know, in my heart of hearts, must have already been there on pickup. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 9
PISA, IT - Reviewed by VALENTIN - 26 August 2024
" No problems, smooth and easy. "
" This was my 4th pickup with them at Pisa Airport and everything went smoothly. I got what I booked and the car was almost new. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by WILLIAM - 25 August 2024
" The car was to big for my needs no attempt to change it for us staff very slow and rude. Will never use this company again. "
" The staff very very slow to attended our needs on arrival I did not get the car that I booked in advance . "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by NICHOLAS - 25 August 2024
" I would absolutely recommend AutoEurope as they seem to have better deals compared to other companies. "
" The only issue I have with centauro is their location and that it is not very clear from the instructions on the voucher how to get to the pick-up point. I saw no sign and even asked at the cassa payment point and he directed me back to the bus that goes to the car hire terminal. Consequently we got a taxi which the centauro bus driver was most indignant about. This made us an hour late collecting our car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JUDITH - 24 August 2024
" All good "
" It was a very positive experience, I shall be using you again, do you have a frequent user scheme that I could join? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LEE - 23 August 2024
" AS above, not interested in recommending or using Keddy again. "
" the staff were fine. although the wait was long. the main problem was the we ordered - Jeep Renegade, wasn't the car we got, which was a Opel Overland (never heard of it, either had I) and it was tiny (had a renegade last year in Italy), certainly not of equal size and it was old (80k + miles on the clock) and marked and damaged all over, of which the tyre pressure light never went of from day one, even though I topped the tyres up, it woudn't reset. Nobody to show us where the car was picking it up or there when we dropped it off. I expect a lot better from the Europcar brand. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 2
PISA, IT - Reviewed by ADAM - 23 August 2024
" Great car, reasonable price & really helpful staff. "
" Easy pick up & drop off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARCO - 22 August 2024
" Very happy with the service. "
" Easy straightforward interaction. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by STEVEN - 21 August 2024
" Very complicated and stressful trying to find rental location, it doesn't need to be this way with better communication and signage to identify the Keddy rental location and desk. "
" I did not know where to pick up my car, I did not know the rental site was in another building, there was no signage identifying Keddy or auto Europe, the desk was in fact Europa car, how are customers supposed to work this out, this was very stressful when you just want to arrive on holiday and get on your way "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by MARK - 19 August 2024
" Auto Europe was easy to use and gave good prices "
" Good service. Larger car than expected. Car was in good condition. Didn't push for extra insurances and returns process was quick. They were honest. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARTIN - 18 August 2024
" I often use Auto Europe and find they always have the best deals. "
" Really poor service. Only one person on the desk when I went to pick up the car despite this being the busiest time of year resulting in a long wait time. The vehicle was dirty. It hadn't been cleaned. There was an old pack of cigars left in one of the compartments, one of them half smoked! On return, there was nobody to check the vehicle in at the drop off point. I was told by someone from another company to go back to the Europcar desk in the car rental centre where there was only one staff member available again. He was busy dealing with a queue of people who were collecting cars so I ended up having to leave the keys on the desk or I would have missed my flight. I would not use Europcar at Pisa again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by MATTHEW - 18 August 2024
" We have been booking with Auto Europe for many years. Good prices and providers that are fair and usually based at the airport. "
" Decent car rental. There was a bit of a queue collecting the car and the keys have to be given back to the same place, with an inspection happening after you walk away. However, all was fair and fine and our deposit was refunded. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by NIGEL - 15 August 2024
" It seems you never get the vehicle you select when hiring, which is frustrating. A Renault Captur is not 'similar to' a Kia Ceed! It also seems, hire companies generally don't recognise third party 'fully comprehensive' insurance policies and, in the event of a claim, will take costs directly from the renter leaving them to reclaim through the third party. There is no guarantee that the hire company will co-operate with the third party insurer to ensure that claim is paid, so its very uncertain for the renter which is the best course of action. "
" Pick up/drop-off was not at the airport as quoted on AutoEurope site, but off-airport via shuttle bus. This added more time which I was trying to avoid. Car was not a Kia Ceed as selected, but a (larger) Renault Captur. I paid extra for AutoEurope's CDW, 'nothing to pay' insurance cover, but this is not recognised by Centauro, who stated in the event of an accident, I would be charged directly on my credit card. Centauro's full insurance cover would have more than doubled the hire cost (additional euros288!) It also seemed the AutoEurope cover was in fact just an excess insurance cover which I would have to claim back after the event and not 'no liability' cover while driving the car. I can get excess cover for £42. a year, so the AutoEurope cover is misleading and does not constitute good value. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CARLO - 15 August 2024
" Excellent service "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 14 August 2024
" I cannot recommend Auto Europe because of the above issue and because they could provide me with no help whatsoever when I called several times during the episode. It seemed that once the money had exchanged hands, Auto Europe takes no interest in their customer's difficulties with the third party they have rented with. I am also unimpressed there does not appear to be an Auto Europe complaints email address, which I would have contacted at the same time that I emailed Ecovia and on my return from holiday as I try to pursue redress. "
" I am awaiting a reply to a complaint submitted on 5 August. We were given a diesel vehicle that, once we had set off on our journey, we discovered was nearly out of Ad Blue. There was just enough to get us to our holiday destination, but no further. This resulted in being unable to use the car for 3 days of our 7-day rental, and a lot of inconvenience to me while I tried to resolve the problem over the phone and then in person with a local garage. I am thoroughly unimpressed that Ecovia would hire out a car that was effectively only roadworthy for the first 100km. Clearly whatever checks that should be carried out between rentals was not done properly, otherwise a member of Ecovia staff would have seen the dashboard warning message and filled the AdBlue long before it became my problem to deal with. I have asked for a refund of 3 days' worth of the hire cost and the cost of the AdBlue but have not received a reply to my complaint. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by CARL - 13 August 2024
" No hassle "
" Excellent service, Quick and easy to book in and collect/return the vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 13 August 2024
" We always use auto europe and we have never had a problem. First time using GoldCar and the experience was largely positive with the exception of the staff member in the car park. "
" We had no issue with GOLDCAR other than the extreme rudeness of a female staff member when we were returning our car. The car park was extremely busy and there were no spaces close to the 'car return' sign. As a courtesy, I got out of the car to ask her where she would prefer us to leave the car. She turned her back on us, shrugged and said 'park it anywhere you like' in an extremely rude tone. This was quite the contrast to the other staff members we had dealt with at the desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ASHLEY - 11 August 2024
" Auto Europe platform is great, no issues here "
" I always opt for the zero excess insurance, but feel this means I get the damaged cars, mine was missing a bumper trim, alloys completely destroyed, dents to name a few. It's like they know they can't make any money and feels like they use this to give damaged cars saving those not for people opting for less insurance so they can charge for any minor damage. This isn't just SBC I think they all do it. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PISA, IT - Reviewed by BEVERLEY - 09 August 2024
" Very professional staff. Great car, excellent value for money. All round a very good experience. "
" Excellent car hire company. Will use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DOMENICO - 09 August 2024
" I would recommend "
" A very professional team and smooth experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GILLIAN - 07 August 2024
" My poor experience with Centauro is detailed above. My complaint about you is misleading information on the site when booking and/or using a company you do not really know enough about. "
" 1. I specifically chose a company which you said was based at the airport as I am used to picking up rental cars there. In fact, Centauro was not at the airport but a bus ride away and I had some difficulty locating their bus. 2. I also specifically chose a car which you said was 'full-to-full' for petrol return. In fact, Centauro is 'three quarters full to three quarters full' - a sneaky way of getting customers to return the car with more petrol than necessary. 3. When I returned Centauro said two hub caps were damaged. I had checked the car but hadn't thought to look at the hub caps so was unable to dispute this. They said it would cost 110 Euros. I will claim for this under my own excess insurance, but am not at all happy about it. For these reasons I will be very disinclined to use you or Centauro again "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 6
PISA, IT - Reviewed by GIOVANNI FRANCO - 06 August 2024
" Easy pickup of vehicle, the car came with a multitude of scratches and paint imperfections and the fuel tank 7/8 full. Returned the vehicle in exactly the condition without any queries. "
" Easy pickup of vehicle, the car came with a multitude of scratches and paint imperfections and the fuel tank 7/8 full. Returned the vehicle in exactly the condition without any queries. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by WILLIAM - 06 August 2024
" Terrible and very stressful "
" Due to flight delay we were late picking up car,they said that our credit card had reach its limit,and we dad to use a debit card and they charged us an extra 561euros,our bank checked the credit card when we got home and there was plenty credit on card,we booked the car for ten days,but it refused to start after a few day,so we list the use of the car for 5days,costing us norepinephrine money to get back to airport for our flight,we certainly want this money refunded,will you look into the matter please "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by VICTOR - 06 August 2024
" Awful im really upset "
" Totally awful....20 minute wait for bus to take us to the car hire NOT IN TERMINAL BUILDING..then an hour waiting for the staff member to deal with the paperwork...then walk into the car park to be met by a bloke with his boot open and a load of keys...he then dissapears for 5 minutes in a car leaving us to look after his boot full of keys and laptop...he comes back gives us the keys that he could have given us before he went off ...the car was full of scratches marks and dents i took my own video ...he never made any notes of where existing damage was...a totally awful company..i feel complete anger you forced this terrible outfit on us "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by CARLY - 05 August 2024
" Awful and disgusting ! Customer service were so rude kept hanging up on my even know the delays were out of my control , then wouldn't help me solve my issue of paying 378 euros additional at pick up or u couldn't take the car ! Awful just awful "
" The rudest company I have ever delay as well as con artist ! Made me pay an addition £378 as they made out my UK license couldn't be used with out any notice or explanation said I had to pay - I had to no money I was on my own with 2 kids and it was the middle of the night - so I had no choice but to pay and now I am trying to sort now I'm back they told me I agreed to something locally which is incorrect "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by NICHOLAS - 05 August 2024
" Very easy booking process and vehicle change when a cheaper alternative became available. "
" Very straightforward pick up and drop off of 7 seater MPV. Quite stringent checks on car at drop off but as there was no damage I wasn't too worried. Vehicle was clean inside and out and virtually brand new with very low mileage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARK - 05 August 2024
" The experience has been a disaster and extremely stressful. "
" Upon collecting the vehicle it was battered and covered in dents/chips. When returning the vehicle this company has tried billing me for one of the dents/chips that was there at time of collection. I have photographic evidence that the damage was there at time of collection, but they are still pursuing a charge of €380 against me. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by LAURENCE - 04 August 2024
" Fine - no problems so a pretty standard experience "
" Everything went smoothly - although there was no in terminal pick-up despite having paid a premium price for this. There was an additional payment taken for the fuel at the start - this was refunded at the end having returned with a full tank but not experienced that before. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANDREW - 04 August 2024
" Still awaiting my refund and non pick up email despite being told that it would take 5 days!!!!!! "
" Terrible no interest in helping or understanding. They also close early. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by KIRSTY - 04 August 2024
" I called autoeurope with a query about drop off whilst I was away, whilst I appreciate that they could not help me and directed me to the easycarhire desk, the person I spoke to was really quite rude. "
" Very helpful, particularly at drop off, when I picked the car up I found I was rushed in the car checks, almost missing some existing minor damage. Maybe the process needs to be a little more careful. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MICHAEL - 03 August 2024
" nice staff. the car was not very good. it had lots of damage, poor quality car. no power for a 6 litre engine "
" nice staff. the car was not very good. it had lots of damage, poor quality car. no power for a 6 litre engine "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PISA, IT - Reviewed by BARRY - 03 August 2024
" As a loyal regular customer of Gold Car, it is gratifying to be recognised by staff and made welcome on arrival at collection. "
" Excellent service throughout, except the vehicle was not checked for fuel or damage at the drop-off; not withstanding there was no issue of concern. The vehicle was not 'signed-off', per se, rather dismissed as 'all good'. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by LAURA - 03 August 2024
" Auto Europe are good. Avoid Surprice!! "
" Horrific. Queued for over 1.6 hours. Tried to push additional insurance on us (and everyone else who was served) costing over €400 extra. And if you said no, they got very agitated. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
PISA, IT - Reviewed by AMY - 31 July 2024
" Excellent car good communication "
" Good service and very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JAMIE - 31 July 2024
" Quick and as described "
" Car had not been cleaned - visible mud/dust on seats, footwells, doors etc. No screen wash. Rear wiper blade completely missing. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
PISA, IT - Reviewed by ADRIAN - 30 July 2024
" I have emailed you about my issues but you haven't responded to my email "
" I have emailed you with regards to my complaint but haven't had an updated respinse. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by IAN - 27 July 2024
" Awful experience "
" Waiting to receive my deposit "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 1
PISA, IT - Reviewed by EMILY - 26 July 2024
" auto euro are easy to use and transparent "
" The process of collecting the car took 1 hour 45 minutes despite getting to the counter and there being only 4 people in front of us. Very slow, and when collecting the car it was disorganised and the 'office' was the back of an old car! The car was old, very scratched and not clean inside. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 2
PISA, IT - Reviewed by BRUNO - 26 July 2024
" Decent enough company but make sure you have your own hire car insurance just in case "
" Sadly their was no shuttle bus available to take us to the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAULINE - 25 July 2024
" Free cancellation- good "
" Happy with the car, drop off, condition was ok, few scratches and bumps, inside was very clean. However I booked through Autoeurope and price included extras which Hertz gave subsequently added to my booking at pick up. No help from Autoeurope, do taking this up with Hertz directly. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by ANDREW - 24 July 2024
" As above "
" Easy - thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MICHAEL - 24 July 2024
" Very disappointing experience it took us 2.5 hours from arriving at your office to leaving in a car and we still haven't received our deposit back. You accepted that the car was clean when I returned it and I still haven't received my deposit off €900 .... My next step is to involve MasterCard to retrieve my deposit from them and take any illegal action "
" It took us 2.5 hours from arriving at your office to driving away the car "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 9
PISA, IT - Reviewed by AIDAN - 23 July 2024
" See above. "
" I was irritated that it was made clear when I booked online that I needed to obtain an International Driving Permit (at a total cost of £13.50 - £8 for the photos and £5.50 for the permit), whereas the staff at the check-in desk had no need to see it. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by WILLIAM JASON - 23 July 2024
" Great value, great service. "
" Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 23 July 2024
" All good. No problems encountered. "
" All good. No problems encountered. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by BARRY - 23 July 2024
" .. "
" Only one member of staff available when we arrived at the counter. At least 6-7 customers in front of queue and had to wait one hour to be served. Europcar/Keddy must know in advance how many rentals they have due and should staff accordingly. Will look to use another supplier next time. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PISA, IT - Reviewed by JOHN - 23 July 2024
" No problems, no delays, all good. "
" Car had a few scratches on pickup but all were noted by the staff and no problems on return. Staff were friendly helpful and no delays at pickup or return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by STEWART - 20 July 2024
" I have always found Auto Europe good, and we make decisions about the offer that we take. I will use Auto Europe again. "
" A 90 minute queue outside, and then into, a small hot office. The office is shared with 2 other companies who were very calm in their business. In contrast to Surprice, who were quite aggressive in their service. Issues with other customers related to 'Excess cover'. My understanding is that they were aggressive in selling Excess cover at about €300. Many customers were in disbelief. My own experience was that my 'Annual Excess Cover' policy was challenged as insufficient and I encountered a hard sell on their own policy. I had to stand firm to decline. Other companies, that I have used in Europe, have 'blocked' a payment on my credit card. Surprise have actually taken a payment of £761.67. I was clear in my discussion that the payment would be 'blocked', the handler did use the expression 'blocked', but has actually taken a payment. I appreciate that his English was better than my Italian. On returning the car, I experienced the most intense inspection of any of my frequent hires in Europe. I felt the need to video the return and get confirmation of the verbal 'all clear'. The 'Return Agent' said that my card payment would be refunded in 3 days, 4 days later I have not been refunded. However, the car was good. The service was the worst that I have experienced in Europe. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by THOMAS - 20 July 2024
" Nice to see different prices compared on one page. Went for Kerry/Europcar which was an awful experience "
" Hi Keddy\Europcar I'm writing to complain about my hire car experience with yourselves at Pisa airport. We initially waited an hour to queue to get to the desk, where I was told that there was no car available. We had to wait another hour at the desk for some news of another car. The car that turned up wasn't the small suv we prebooked, but instead an estate which was inconvenient as I wanted a car a bit higher up for my brother who had recently had a back operation. Furthermore when we went over to the car it was absolutely filthy, inside and out. No one showed us the car or anything so we were really unsure what was going on. I was told at the car lot if I wanted the car cleaned it could take 4 or 5 hours which I'm not going to wait for as I expected a car to be ready there to pick up straight away. Going back to when we were at the desk the member of staff tried to sell us insurance. While they were telling me about it - at the same time as being on the phone speaking Italian to someone else - I tried to explain that I thought I already had it with the booking via Auto Europe. They said I didn't have it which was very confusing and went along with what I thought was a whole trip rate of approx 35+vat. I didn't realise until a few days later that it this was actually a day rate and this was x 6. This wasn't explained to me, and I would not have agreed to as we had already paid for prebooked insurance!! Also with the car being absolutely filthy and battered I questioned even the need of having the insurance at all. Another thing to add, on the keys of the car it said the fuel was diesel when the car was in fact a petrol which could've been another disaster! All in all, with long delays, an unacceptable car, unneeded extra insurance and terrible service, I have had an awful experience with Europcar. I didn't go for a cheap hire place in order to have a better customer experience which it failed miserably. Look forward to hearing back what you will do about this to rectify the situation. Regards, Tom "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
PISA, IT - Reviewed by PHILIP - 19 July 2024
" Easy process and competitive pricing "
" Short delay at check in. Car was dirty on the outside, possibly due to water restrictions "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PISA, IT - Reviewed by SAMANTHA - 19 July 2024
" Great company "
" Seamless collection, very helpful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 18 July 2024
" Straight-forward, cheaper than going direct. "
" Quick and easy car hire with no unexpected charges on return. Staff were very friendly at Pisa airport. The car was new and clean and as expected from the booking. Returning the car was just as easy so very pleased all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PETER - 17 July 2024
" Had expected better from one of the larger firms but they behave just as badly as the others "
" Tried to fob us off with a smaller car than we had paid for. Took 20mins of negotiating to get what we had ordered "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PISA, IT - Reviewed by PHILIP - 16 July 2024
" All good "
" Smooth experience "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by KEV - 16 July 2024
" Good experience "
" Great, friendly and informative staff, thank you. Car in great condition. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SIMON - 15 July 2024
" Gold at staff Oversell insurance even though reservation stated I had full insurance cover ! He point to back page saying auto Europe does.Not provide Car insurance !! You do it's just a separate agreement, very worried driver then on until found paperwork !! it did not have working aircon not great when it's 35c !! Poor Experience Although it was not autoeurope I had issue with "
" Gold at staff Oversell insurance even though reservation stated I had full insurance cover ! He point to back page saying auto Europe does.Not provide Car insurance !! You do it's just a separate agreement, very worried driver then on until found paperwork !! it did not have working aircon not great when it's 35c !! Poor Experience "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 4
PISA, IT - Reviewed by RICHARD MARTYN - 13 July 2024
" Pushy staff threatening all sorts if I did not take out their insurance A very poor experience all round "
" Surprise took £1000 deposit which should have been refunded on car Return undamaged etc on June 14 I still have not received refund one month laterally "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANDREW - 13 July 2024
" The experience was very stressful! "
" Despite notifying auto Europe our flight was delayed no-one was at the airport to meet us and take us to our car. As a result our contract was cancelled and I had to hire another car. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
PISA, IT - Reviewed by STEPHANIE - 10 July 2024
" Excellent staff at Pisa airport "
" Perfect car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PHILIP - 09 July 2024
" Great as always "
" Very friendly, easy to deal with,and the hire car was exactly the one we ordered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BOBAK - 09 July 2024
" Depends how autoeurope deal with my insurance claim "
" They tried to upsell me on car, insurance (as always) and then fined me for scratches that were not even impacting the paint work. Terrible experience and never again. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 4
PISA, IT - Reviewed by ANTONY - 09 July 2024
" NOT KEDDY - actually Europcar "
" NOT KEDDY it was Europcar - Refreshingly painless - no hard sell for add ons "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SARAH - 08 July 2024
" See above "
" The whole experience was fantastic. Lovely staff, no delays, I got the car that I requested (a Fiat Panda) which in my experience is not always the case, the car was clean and undamaged and great to drive. I shall definitely book with Rentalplus again. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RYAN - 08 July 2024
" Awful "
" Dreadful. My flight was delayed so I was past my pick up time. The staff then tried to charge me over 200 euros and upsell insurance/cover "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
PISA, IT - Reviewed by PAUL - 07 July 2024
" Over all very good and would use Italycarrent again "
" Easy to find & locate at Pisa airport. No waiting fast & efficient given choice of car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by JANET - 06 July 2024
" Quick, easy and reliable way to find out the cost of car hire from all the companies at Pisa airport. "
" Friendly and efficient person at Pisa airport. A pleasure to deal with her. The car was what we expected and good value compared with other rental companies. Would use Drivalia again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by MARCO - 06 July 2024
" Absolutely straightforward simple and easy. Very happy with the service "
" Perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by NIKHIL - 03 July 2024
" Car hire was straight forward and courtesy bus transfers from airport and back were very nice. "
" Staff very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DIANA - 01 July 2024
" .. "
" Really bad experience at drop off due to lack of staff at check in/out desk. Very worried about making return flight in time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAUL - 01 July 2024
" Easy to book and all as more or less expected "
" All went very smoothly, with a nearly new car. The only problem was that the petrol was on empty so had to be taken back empty, which is not easy. Full to full is much better "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GRAHAM - 29 June 2024
" Very satisfied. "
" Quick and easy pick up and drop off plus nearly new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RICHARD MICHAEL - 29 June 2024
" Whilst you said that you had to pay the deposit by mastercard or visa I didn't pick up the issue that a store mastercard which is underwritten by a major institution would be seen as a debit card rather than a credit card - never had this issue before "
" Major issue with deposit. Had a Mastercard which they would not accept and had to pay an extra 300 euros as wouldn't take a cash deposit and had no alternative. Wouldn't accept my sons credit card as not the main driver. Nightmare which was replicated by other customers in the queue'. Had to get a bigger car as couldn't get 4 suitcases in. Wont do this again will just go via major car rentals "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JEREMY - 28 June 2024
" . "
" Speedy pick up and drop off. It is a shuttle to the car hire though as opposed to what it said on the booking "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 25 June 2024
" Easy pick up and drop off. "
" Satisfied with the car and the price of the rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ORIANO - 25 June 2024
" Again very good rental from Auto Europe "
" Very good no problem rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 25 June 2024
" Will use Auto Europe again "
" Nice chap on the reception desk. Very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 24 June 2024
" Share with whom? "
" One mark on the roof of the car was not identified by the representative. It was quite a painful experience waiting whilst the car was scrutinised in your representative trying to find any sort of minor scratch or the like. Fortunately we had detailed stills of the car and a video recording. This should not be necessary. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 8
PISA, IT - Reviewed by MARK - 24 June 2024
" Third or fourth rental with ECH and they are great. Nice simple check in and check out. A new business that can do well if they keep up this great work. "
" Third or fourth rental with ECH and they are great. Nice simple check in and check out. A new business that can do well if they keep up this great work. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MICHAEL - 23 June 2024
" Not Bad. "
" Very good, a long walk from terminal. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SUSANNA - 22 June 2024
" Found us a good deal. Insurance was easy to understand. "
" All car hire companies are off main airport at Pisa - there is a little bus that takes you to the car hire block but you can walk it too about 10 mins. Hours experience with Easycarhire. Can recommend abd will use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by GRAHAM - 22 June 2024
" As I hoped it would be. "
" Good price, new vehicle, counter staff pleasant and efficient, drop off efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LAURENCE - 19 June 2024
" Suited and booted "
" Booted and suited snug as a bug in a rug "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by DAVE - 19 June 2024
" Will go directly with car hire company than through broker next time "
" Not car I ordered , wanted me to take extra insurance out with them though I had taken extra insurance out with Auto Eurooe "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by NEIL - 19 June 2024
" Diabolical directions to collect car - walked around aimlessly for an hour before I could speak to someone who could help (Centauro blames Auto Europe for this); first car we were given looked like an insurance write off "
" Diabolical directions to collect car - walked around aimlessly for an hour before I could speak to someone who could help; hard sold extra insurance at pick up; first car we were given looked like an insurance write off "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 2
PISA, IT - Reviewed by LESLEY - 19 June 2024
" Although originally seemed value for money I ended up paying almost double. I don't understand why we were told we needed additional insurance when we should of been told we were covered but had to reclaim it in the event of any damage "
" Selected full coverage insurance at point of order only to be told this was not valid at the counter and had to take out additional insurance which was nearly as much as I'd paid for the original car hire. There was a huge queue at the counter, the staff were very stressed and we'd already waited over an hour so paid it with a view of claiming it back. When I called customer service on my return I was told I was covered and shouldn't have paid it but they would not refund it. The car was also not as I expected and was dirty. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 4
PISA, IT - Reviewed by GINO - 18 June 2024
" Apart from check in all good "
" Check in for the car was very very slow only one person "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by JOCELYN - 18 June 2024
" I always use Autoeurope and would recommended "
" The car was extremely dirty, and staff quite pushy to get us to sign up to their insurance. Would not recommend or hire from Surprice again. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 2
PISA, IT - Reviewed by DAVID - 17 June 2024
" Terrible "
" Appalling service . Tried ringing to advise of late pickup but as full contact number not on paperwork I couldn't get through. Also tried emailing but no reply. When we arrived 2 hours late told the car we booked no longer available and had to pay nearly double the price for next size up. Terrible service easycar obviously lying as correct size car still available to book online ! Will never use again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 6
PISA, IT - Reviewed by SLAWOMIR - 17 June 2024
" All good and very efficient. "
" Location Pisa Airport. It was booked via agent and prepaid. There was a question about upgrading the insurance, which I declined, and there was no upsell attempted, which is very good. The pick up was efficient, documents and deposits taken quickly. Had small car booked and got upgraded for much larger one due to shortage, was not asked to pay extra. Car almost new and very good condition. On return, the car was quite dirty with road dust, this wasn't a problem for them and the return was marked as all good. Next time I'm in Italy I will use RentalPlus for sure. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAUL - 17 June 2024
" Simple on line procedure. "
" Very busy rental office, could have done with more staff, but handled very efficiently. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CHRISTOPHER - 17 June 2024
" Good value and everything went well. "
" Everything was fine except the car provided had no oil in the engine and I had to buy some within an hour of driving to replenish it. Not something I was expecting. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PISA, IT - Reviewed by CHRIS - 14 June 2024
" This is the 3 or 4th time I have used you guys, says it all!! "
" Cheerful & helpfull staff "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PISA, IT - Reviewed by JANET - 12 June 2024
" Easy to book. Friendly service and clear communication at Pisa Airport on pick and drop off. Car was appropriate for our requirements. "
" Easy to book. Friendly service and clear communication at Pisa Airport on pick and drop off. Car was appropriate for our requirements. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by HUGH - 11 June 2024
" Apart from insurance hard sell the whole process went well "
" Car very good but counter staff tried to hard sell additional insurance at pick up "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 11 June 2024
" I found Auto Europe very understanding when I had a problem during a previous rental - and that's why I used them this time. "
" Pick up was easy, but busy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANGELA KRISTINE JUVET - 10 June 2024
" Easy to rent via Autoeurope. Don't pick Hertz, they will charge you for damages you didn't cause. "
" Hertz charged us for damages that were already present on the vehicle from the previous renter. They don't check the vehicle with you, and provide no clear contact details to dispute on email. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by JOHN - 08 June 2024
" Main comment as above. The car was new and drove well. "
" Very friendly and swift check in /out The only minor problem was my wife was not included on the agreement as a second driver (which we didn't notice until part way through the holiday!!) "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DOMINIC - 08 June 2024
" See above "
" Just an overall very good experience with polite staff. Speedy collection and delivery to and from airport "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by EMMANUEL - 08 June 2024
" Easy and quick "
" Car park 10 min walk from terminal "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAVEL - 07 June 2024
" - "
" They need a clear sign of where to return and where to pick the car. There are only cards for car lots with "ECH" sign, which does not translate to "Easy Car Hire" immediately in my mind. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PISA, IT - Reviewed by ANDREW - 07 June 2024
" Overall, very happy. "
" The car had a lot of scrapes when we picked it up and it wasn't very easy to determine which had been there before. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by JAMES - 07 June 2024
" No issues with the booking process. "
" The desk staff advised me at pick up that the car is full and I should bring back empty. I was fairly certain that the contract was full-full as arranged with Auto Europe but took her on her word and returned the car with limited fuel. When I dropped the car back, the return staff noted the fuel level and made a comment that it was not full. Two days later I received the €89.25 refuelling charge. I feel it would have been about €20 cheaper for me to fill the car and return full. Not massive but just another example of hire companies hustling that extra but of money. The car requested was a VW Troc or similar and I received an Opel Mokka and it was also automatic ( not as requested but turned out ok). I queried being given an Opel but the desk staff said they're all the same. Not really are they? There were no child booster seats available at pick up. Was not advised to pre-book ( I don't think). "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PETER - 04 June 2024
" On this occasion my experience was very disappointing. "
" 1/ Your website states Centauro car hire is "at airport". It is not, it is off site and reached with a shuttle. 2/ Centauro overchaged me for senior driver charge & refused to refund me when I showed the autoeurope contract which stated 5Euros/day. They charged 7Euros/day. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 9
PISA, IT - Reviewed by PAUL - 03 June 2024
" Very smooth process. "
" Very impressed with the whole process, slight confusion on arrival of where to wait in Pisa Airport as not with main car rental bus stop but soon rectified with airport staff help. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LIVIA - 03 June 2024
" n/a "
" Very friendly staff and all very quick - my sister will be using them from now on at Pisa Airport as well. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RICHARD - 03 June 2024
" Was refused the car at the counter after waiting in a queue of 5 people for 2 hours. 4 of the other 5 people were also refused their car as they would not accept any credit or debit card other than the original card used to hire the vehicle. 2 Families with small children were sent away at around 8pm with no car. "
" Was refused the car at the counter after waiting in a queue of 5 people for 2 hours. 4 of the other 5 people were also refused their car as they would not accept any credit or debit card other than the original card used to hire the vehicle. 2 Families with small children were sent away at around 8pm with no car. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by PAUL - 02 June 2024
" We would have appreciated you working with firms that aren't scammers. Please see above. We would welcome our money back so we do not need to take this matter further. "
" They had an unfair term in the terms and conditions of the contract which required me to have an international driving licence to rent, without alerting me in advance of the term. None of the major reputable firms required an international driving licence. We were refused a car so we went to hertz instead. We would welcome our money back so we do not need to take this matter further. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by LINDSEY - 01 June 2024
" Good service apart from the 'late fee' even though I wasn't late "
" Being charged an out of hours service fee when I was there before 10pm. Only to be served after this time because of a cue and told I was out of service time. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DEREK - 31 May 2024
" Only issue was heavy push on upgrading the car - not needed when I had ordered the one I needed. "
" Very nice staff, cars good and clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MUKESH - 29 May 2024
" You are a scam company. You Directors should be ashamed to treat working people this way. "
" You are the worst corrupt lying company ever. I was forced to take your insurance at £280 for a car hire that cost me £58. Your staff forced to buy this insurance when I already had purchased one from UK. YOU ARE THIEVES. You ruined our holiday. When I return the car they say I have done a 1 cm scratch on wheel trim and they charge me €300 euro for it. I went on holiday first time to Italy with my very sick wife and you not only cheated me but also the 3 poor Brits behind me. You are thieves. Stop this immediately. I hope one day the same happens to you and you will understand how it feels. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
PISA, IT - Reviewed by JOHN - 29 May 2024
" Rentcaritaly avoid. "
" Tiny slight mark on underside of rear bumper and a cost of 224 euros for "damages" Ask to see photograph. A scam. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 9
PISA, IT - Reviewed by MARTIN - 29 May 2024
" Condition of vehicle awful - 30000 miles "
" Condition of vehicle awful - 30000 miles "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PISA, IT - Reviewed by GRAHAM - 27 May 2024
" Car was fine but the extra insurance hard sell & collection problem leaves us frustrated. "
" Hard sell for extra insurance. One person said it did not include breakdown cover & another said partial cover. The feeling you had was it was to get you to spend more. The collection details on the collection does not mention you are collected from a car park & taken by mini bus to the Centuro rental office away from the airport. The parking area you are collected from has no signs to show it is a collection area for Centuro. Other people were experiencing the same problem. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 7
PISA, IT - Reviewed by ANNA - 27 May 2024
" Extremely disappointing, as travellers from Australia we had little access to internet so missed the part in the contract re calling the dealer on arrival. We caught the shuttle bus to the multiple car rentals. We were shocked to be charged further for rental and insurance. However, the hired staff that we dealt with on return was extremely polite in providing a shuttle service to the train station. "
" We were very disappointed, the car rental place was isolated from the other rental dealers, on arrival we were charged double the original online price again for hire and insurance. On return there appears to be a damage scam going on, we were told there was damage to the rear under the mud flaps, when we questioned it with original photos of the car, the dealer stated, 'It's okay, you have full insurance'. As we left another couple was being told the same story. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 8
PISA, IT - Reviewed by STEPHEN - 26 May 2024
" Used auto europe before in Greece so always look to them as first option for hire car. "
" Nice new car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RICHARD - 25 May 2024
" Centauro are not on site at Pisa airport but a 15 minute drive away (longer in rush hour) The shuttle is approx every 15 minutes and is a small minibus which was full (sharing seats). This is not made clear when booking with autoeurope. All other rental companies are adjacent to the terminal. Additionally the instructions supplied were not clear about where to find the shuttle bus. The actual rental experience with Centauro was fine but be aware they are 20 - 40 minutes away, not a short walk from the terminal like all the other rental companies. "
" All OK with Centauro but be aware they are off site - not at PISA airport "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PISA, IT - Reviewed by GRAHAM - 24 May 2024
" Very Good. "
" My only concern was the pick up address did not make it perfectly clear the desk was in the nearby car rental hall nearby Pisa airport terminal. We headed there in the hope that, that is where it is located, luckily it was. Staff were pleasant and helpful. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by DUNCAN - 20 May 2024
" Auto Europe have failed big time; not only did they quote for a hire car via Dollar they did not indicate Hertz and Dollar have special rules for UK drivers with a Pink Full Driving Licence with a IDL . Where does the website or the eamil sent 1 week befors collection state that Dollar will not hire a car and have special rules different to Locauto and others in Pisa? "
" Dollar / Hertz desk in Pisa Airport refused to hire the car pre ordered on the grounds that i have a pink paper UK Full Licence issuded in 1979. I had in addition a International Driving Licence valid upto May 2027 , Person on desk said rules hve changed since i last hired a car at the sme airport 6 months ago !!!!!!!! Had to resort to hiring on the day from Locauto 10 yards away ie next desk along who were happy to hire a car with the licence and without even having to show my IDL as not required as pre 1998. I need a refund for the Hire car from Dollar and copensation for the time lost and the stress caused . I also need an axplaination as to when did these 'rules change' and why you did not flag up and warn me inadvance that Dollar has these special 'rules'. Extreamly anoyed and feel resentful that i was put in this postion which caued me and my wife a lot of stress at the begining of a 9 day holiday trip. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by PARVESH - 19 May 2024
" Vehicle needed an oil top up the day I drove it away. Advised to top it up myself rather than call out their breakdown/recovery service. However, car was clean with minimal damage. "
" Was given a slightly larger car than was booked but the infant seat wasn't very good (too upright), fortunately my child was mostly able hold their head up at. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by DAVID - 18 May 2024
" See above. I will be actively telling people to avoid your services so they don't experience the same problems I did. "
" It was a wholly unsatisfactory and upsetting experience. Firstly the instructions on how to find the rental were woefully inadequate as we're the signs at the airport. It took my pregnant wife and I over 40 minutes to locate the shuttle which took us to the airport. We would nearly have missed this as it arrived and departed from a parking garage opposite the airport taxi rank. When we got to the rental place we had to wait over 2 hours to be served. My highly pregnant wife had to sit down outside as she is unable to stand for that amount of time and the seating area was full of employees smoking. Once it was eventually my turn to collect the vehicle I was informed that due to having a British driving licence that I would need to pay for extra insurance as the insurance I paid for online 'didn't count". I was quite upset by this information as it was contrary to usual commercial practices. They point blank refused to refund us despite new terms and conditions being sprung on us at collection point. After discussing it briefly with my wife we decided that as we wouldn't be refunded and we needed transportation that we should go ahead with the rental. When we got into the rental car the gears were grinding and slipping out of gear in the car park. I turned into the road and after driving for less than a minute then front tyre exploded. I pulled over safely and got the warning triangle out. My pregnant wife and I then walked with our luggage back to Suprice. We explained what had happened and had to wait another 40 minutes before we could sort our rental. Whilst we waited we inspected the other vehicles and were surprised to see that most of the tyres had been worn nearly to the wire. Most of them would have failed an MOT. The experience with our rental car, the condition of these vehicles and hearing the complaints of other customers talking about their broken down cars and the discompassionate way they were treated broke all our trust with the company. We therefore asked to cancel our rental and were shocked that they refused to refund us the added insurance which had been added last minute. I have never been so upset and disappointed with a company before and I have already passed my disappointment on to easyJet that they use Surprice as a choice for their airline. I have emailed Surprice requesting a full refund and they haven't even had the decency to reply to my email. I have contacted my credit card company as frankly the whole experience feels fraudulent and deceptive. I feel like I have been taken advantage of as a customer and my pregnant wife's safety was put at risk during our final holiday before the birth of our first child. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by DAVID - 17 May 2024
" Great car and very efficient service. The directions to the pickup office could be improved! "
" Really appreciated my upgrade! Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CHRISTOPHER - 16 May 2024
" Extortionate expensive.... "
" Added location service charge of 20%, so 210.40 euros and then 22%tax a further 281.69 euros made this excursion excessively expensive...indeed extortionate... "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PETER - 16 May 2024
" Italy car rent will NOT be on my booking list again. Autoeurope are fine - no problem with them "
" Italy car rent – 29/4/24 – 13/5/24 The service on arrival was slow with it being difficult to understand the staff. Far worse was the service on return. There was no return space with cars parked everywhere. I got out of the car only to be shouted at by the employee not to leave it there. I pointed out that there was nowhere to park and she said she would park it. She then rudely demanded the keys and I pointed out I had left them in the ignition. She then shouted at my wife to get out of the car as she would move it. She did not move it and checked the fuel and mileage. She then got out and went immediately went to the nearside front wheel and called me over demanding to see photos of the car when I picked it up. I said I had not taken photos as I saw little point as there we so many marks on the sheet – 20!! Also when I collected the car it was so tightly parked you could not get round to take photos apart from the rear. She said she did not check most of the car just the wheels as there was no damaged marked on the wheels. She demanded we sign the form but I refused as we had not caused the damage to the wheel – it clearly had been scraped on a high kerb. It is as if she knew the wheel was damaged and went straight to it and I feel I am being scammed here because I did not take out their insurance which she kept telling me. I have yet to receive any notification as to any charges on my security deposit. As soon as I do, I will be in touch with the company and Autoeurope Generally the car was in poor condition - probably the worst hire car I have ever had "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 4
PISA, IT - Reviewed by SUSAN - 16 May 2024
" Auto Europe's service and communication has been good, but not your rental company partner, Noleggiare. I would not use Noleggiare again, and it makes me doubt using Auto Europe in the future. As a respectable car rental wholesaler, you should only lead me to rental companies whose practises and standards are equal to yours. What's the use of a good booker if they send you to dodgy companies? Looks to me as though there needs to be better synergy between Auto Europe and its associates. This behaviour on the part of Noleggiare made a service that should be simple and straightforward into one that was stressful and obstructive. Please let me know your response to this. And DO NOT PASS MY PERSONAL DETAILS TO NOLEGGIARE if you share the complaints with them. "
" Two very bad things about Noleggiare that you should pay attention to: 1. Noleggiare tried to hard sell me their own accident cover at the pick up desk in Pisa, even though I had already bought full cover through you. They cast doubt on the value of the Auto Europe cover and exerted rapid-fire pressure on me -- i was now concerned that I hadn't got pre-booked comprehensive cover as I had thought. It took a while for me to work out the difference between the two covers and after a phone call to Auto Europe for clarification at the desk, I refused Noleggiare. But this was an unpleasant, time wasting experience. Not what you want when you've just arrived a country where you don't speak the language, and have to make a long drive in a car you've never used before, and have got kids distracting you. By the way, Noleggiare were trying the same thing with another woman who was picking up a car at the same time as me, so they are clearly trained to do this. They also told: ' next time, don't go through Auto Europe, come to us direct and we will get you a better deal'. 2. The second unacceptable thing is that I had rented the car for a month and was the named driver. My husband joined me for a week at the end of the trip and when I rang Noleggiare on his arrival to add him as a driver, they wanted to charge me for every day of the whole 30 day rental period, not just the 7 days he was in Italy. Why? This is crazy! I can't even work out what the justification would be. It's unhelpful, rigid and unnecessary. They mumbled something about 'how do we know that he hasn't been there all the time. You might be trying to cheat us.' This makes no sense. It is easy to verify driver's documents online, so surely that can't be the problem. If I had been allowing an unnamed person to drive my rental car for a month, we wouldn't be insured in the event of a problem, so why would I even bother? This unhelpful lack of service needs to be addressed. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 9
PISA, IT - Reviewed by INDERPAL - 14 May 2024
" Hybrid car was perfect. "
" Great experience. Return process for early flights not made clear. Could not inspect car at drop off as no one was at desk. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PISA, IT - Reviewed by ALLISTER - 12 May 2024
" I have used Autoeurope many times, the web site is easy to use, and if required, when speaking to someone on phone there are always helpful. I have recommended Autoeurope to many of my friends. "
" All staff very pleasant, would recommend them, "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by GERARD - 10 May 2024
" I didn't get any support from Auto Europe. "
" Charged 150EURO for a 'missing' parcel shelf which wasn't there on pick-up. I had photographic evidence which Drivalia completely ignored. Complaint and emails never even responded to. Appalling customer service / scam. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 06 May 2024
" Used them many times before and never had any issues "
" Excellent service and very friendly and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 06 May 2024
" We always use autoeurope and will continue to do so "
" Really friendly staff and very easy process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BEVERLEY - 06 May 2024
" Booking easy. Good value cars. Excellent all round experience "
" Great company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DOUGLAS - 02 May 2024
" Good service as always. Use Auto europe 3 or 4 times each year. "
" Excellent. Brand new car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BRUNO - 01 May 2024
" All was well and my only complaint was it took 5 days for the excess held on my credit card to be cancelled. "
" Quick, efficient and reasonably priced service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by KEITH - 30 April 2024
" I use Auto Europe quite a lot, always with good results apart from Thrifty in Canada las who were very poor to the point of being unsafe. "
" The counter service was a bit slow and they were unable to recognise an Australian driving licence without making several phone calls. The guy checking the car was refreshingly honest and thorough, spotting every little nick and blemish in the paintwork. The car was delivered in VGC, full of benzine and very clean. I'd happily book with them again "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by NIKHIL - 28 April 2024
" Terrible "
" The car was dirty inside. There were so many damages , dents scratches and scuffs. Not what I expected when I selected premium car. Also although the tank level indicated full I managed to put €24 euros of fuel at the first service station. Not value for money and I won't be hiring again from this company. Not even an offer to exchange the car, took 1 hour to go back and forth to the office to make sure the damages were noted. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PISA, IT - Reviewed by RUSSELL - 28 April 2024
" When I did manage to hire a car (not from easy car) it was three times the price. "
" My flight was diverted and when I eventually arrived at the car hire desk they informed me they had cancelled my booking. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by GARY - 27 April 2024
" Loved it "
" I had a great experience everything was excellent. And the service was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by HUGH - 27 April 2024
" Very fast and simple registration. Locauto carpark directly opposite centralised car-hire centre at Pisa Airport, "
" Giada dealt with reception on arrival and in the carpark on return. Friendly, efficient and knowledgeable. Juliano gave a good briefing on the new car. Thanks both. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MICHAEL - 24 April 2024
" The best car rental intermediary (aggregator) that I've ever used. "
" Slightly more complicated to get to Centauro from the airport (and vice versa) than other companies, but the service and value for money are more than adequate compensation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 22 April 2024
" Looked like a scam shop where 3 customers were all charged extra before picking up the vehicles. "
" Pick up experience was dreadful and it was hidden in the small print that I needed at IDL "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by MARK - 15 April 2024
" Read the above. "
" I was charged an extra €59 at the desk. This was in case the car broke down or was in an accident and needed uplifted. In 28 years of hiring cars this is the first time I have had to pay this. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 11 April 2024
" Easy and straightforward "
" Excellent helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 08 April 2024
" Everything went well from start to finish. "
" Very satisfied. A smooth rental with no problems. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by VALERIE - 06 April 2024
" Good price and service. "
" Friendly and competent. Good price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SEUNG CHAN - 27 March 2024
" Easy rental information and finding car. Also compare with another a value of rental car and paid for a rental but the deposit has still been processing. it has been taking long. "
" Some of the information was complicated but sorted out well with Sicily. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by CHRISTOPHER - 27 March 2024
" with late in the evening arrival of our flight vehicle was put in a well lit area so that inspection of the car could be made this made us feel very comfortable with the hire company "
" very friendly and efficient staff both on collection and return of the vehicle car was almost new and excelently presented "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARK - 23 March 2024
" I never bother to consider anyone other than Auto Europe because your company has always delivered everything promised. Excellent in all respects. "
" Efficient service, well presented vehicle. Actually properly full of fuel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAOLO - 22 March 2024
" It's my first option always, this year I have only booked with auto Europe; why? The price, the cancellation policy and the transparency; the insurance offered for international countries I.e New Zealand "
" This was a rental like one in a million; the best I have had from years. Fuel policy was outstanding and the team was friendly and helpful no matter what. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BEVERLEY - 11 March 2024
" Great experience. Cannot fault this company. "
" Quick check in process. Excellent car, staff and service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DUNCAN - 11 March 2024
" All straightforward "
" All straightforward "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by BARRY - 07 March 2024
" Almost always use the AutoEurope platform to book hire cars. "
" All worked very smoothly - thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by STEFANO - 28 February 2024
" I am now trying to contact Auto Europe about this car hire. I would strongly recommend that AutoEurope should not work with Easycarhire. They are dishonest and unreliable. "
" The car we were given was badly damaged - it had a large dent to bonnet on front passenger side. We had no accidents with the car and returned it in what we believed to be exactly the same condition as we received it from Easycarhire. The staff maintained that we had caused an (almost invisible) mark on the windscreen. I took photos and videos of the tiny mark. They said it was likely we would have to pay for this damage. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 2
PISA, IT - Reviewed by CLIVE - 22 February 2024
" AutoEurope was excellent and also Locauto at Pisa airport. Very smooth process. "
" Vehicle was not rented through Europcar It was with Locauto. VW Passat Estate was very good. A few scratches but identified at pick up, no problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by AUSTIN LEE - 21 February 2024
" Easy to deal with and upon collecting the vehicle the staff are always most helpful and provide an excellent customer experience "
" I am a returning customer, given I've always experienced excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 15 February 2024
" I booked a car and added the correct pick up and drop off time and your system adjusted the pick up time to match the drop off time. As a result when we tried to pick the car up 8 hours later than the booking, they had already cancelled the booking and we had to book another vehicle at the full price. I know you sent an email warning that I needed to check the pick up and drop off time but I wasn't aware your system had adjusted them. "
" I booked a car and added the correct pick up and drop off time and your system adjusted the pick up time to match the drop off time. As a result when we tried to pick the car up 8 hours later than the booking, they had already cancelled the booking and we had to book another vehicle at the full price. I know you sent an email warning that I needed to check the pick up and drop off time but I wasn't aware your system had adjusted them. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by PHILIP - 09 February 2024
" I have used Auto Europe many times and I have booked for a USA trip in March. Simple process but the Pisa vehicle booking info was wrong. Easycarhire as a company also suspect. "
" I have already written to Auto Europe. Car supplied was dirty inside and out making the vehicle check process extremely difficult. Handover representative missed a 1+ metre scratch ( wide spotted). Return process had TWO representatives wiping away grime to identify what they claimed was new damage - 3 very light surface scratches 3cm in length which would polish out. These two people knew I had the extra protection cover (not bought from them) which makes me even more suspicious. Dodgy company... ALSO Auto Europe stated booking was on basis of full tank to full tank....that's NOT what they offer as stated in THEIR T&Cs. "
Value for Money: 2 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 2
PISA, IT - Reviewed by ALEXANDRA - 29 January 2024
" Best car-hire broker every time. As is Sicily by Car. "
" The staff at Sicily by Car at Pisa airport as well as at Firenze airport are splendid: courteous, efficient and such a pleasure to interact with. I prefer them to all the other car hire companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by FLAVIO - 22 January 2024
" Very positive "
" V
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by JONATHAN - 17 January 2024
" Very quick and efficient, "
" Very polite and charming staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by KEIR - 17 December 2023
" When you book a car based on the airport premises you don't expect a 10 min minibus ride to an industrial estate. The advertisement was very misleading and the customer service number left unanswered. A much more stressful start and end to out trip than it should have been. Disappointed. "
" I searched and selected a car hire company that was listed as being based on the airport because I had to get to a meeting at a customer shortly after landing in Pisa. I also had two visiting colleagues with me. This booking was listed as being airport based but was actually a 10 minute shuttle bus away. We had to walk around in the rain trying to find the Centauro office for 10 minutes before the shuttle bus turned up. There was no indication regarding where to wait - I tried calling Auto Europe a number of times but there was no answer. We were late for our meeting which was very embarrassing. Rather than a straight forward pick-up this was actually an experience I was really trying to avoid. I believe the advertisement for Centauro is deliberately misleading. The actual staff were nice and worked efficiently but the overall process was not as advertised. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
PISA, IT - Reviewed by GRAHAM - 14 December 2023
" After being an excellent experience for very many years, of late Autoeurope appear to have altered their business model. So much more important to read the T + Castle small print and beware the more obscure rental companies offering the better prices. "
" Autoeurope offered a competitive price for the car rental. The Keddy desk we were told was situated in the Pisa airport car rental centre building. However after walking the full length of the centre twice, we found no sign of a Keddy desk. So we began asking at the other desks. We eventually found the Europcar rental desk were handling the Keddy rental - despite no signage. A 50k mileage Kia was ready for us despite booking a Fiat 500X. We were asked to return the car to a Europcar outlet so they could swop the car for another, despite no explanation as to why. I refused the likely 80 mile round trip, it was their car, if you want to swop it, you can come to me. We were invoiced for petrol on return, despite fully refueling the car. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 6
PISA, IT - Reviewed by CLAUDIO - 12 December 2023
" So easy to use , actually better than the on site operators "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RODNEY - 08 December 2023
" I will share my experience of the petrol policy with friends and I am sure they will not want to use this company "
" The car was excellent but only had a limited amount of petrol in it and I was not informed about this, so ran out of petrol about 100 kilometres from by destination. The documentation supplied at booking implied full to full, I always only book this, so very unhappy with the booking "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PISA, IT - Reviewed by LUCY - 02 December 2023
" The counter staff at Pisa Airport are friendly, helpful and efficient. "
" I have rented many times via Goldcar (and Autoeurope) and the whole experience from car search to collection and return has been easy, friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RUSSELL - 25 November 2023
" As above "
" Overall experience was good although being based outside of the airport one is relying on a prompt shuttle service. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by PHILIP - 23 November 2023
" Very good "
" Very friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARINA - 22 November 2023
" good "
" Efficient and good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PETER - 22 November 2023
" fine "
" sooth pick up and return "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by KRISTIAN - 17 November 2023
" The Auto Europe side of the experience was typically efficient and smooth. "
" Most aspects of the experience were satisfactory. However, the counter staff insisted on a fuel charge, debited from my credit card, when collecting the vehicle. Different from a pre authorisation, the amount of €102 (£94) was debited (full tank was €75) despite my assurance of returning the car with a full tank. When the fuel charge was returned, I received £86 instead of the amount I paid. The preauthorisation deposit held was also double that of any other 3 rental companys I have used recently (€1400). This despite taking out a CDW with Auto Europe. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 9
PISA, IT - Reviewed by GIOVANNI FRANCO - 10 November 2023
" The counter staff were unable to give me a printed copy of the vehicle condition contract, but was asked to take a photo of their copy. On returning the car at the end of the hire period i was fortunate that i had photos of the vehicle's condition as the contract did not detail everything in detail. The staff were excellent and very pleasant and helpfull. "
" The counter staff were unable to give me a printed copy of the vehicle condition contract, but was asked to take a photo of their copy. On returning the car at the end of the hire period i was fortunate that i had photos of the vehicle's condition as the contract did not detail everything in detail. The staff were excellent and very pleasant and helpfull. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by MARY CLARE - 10 November 2023
" Happily recommend Easy Car Hire "
" Honestly, hiring the car in Pisa airport with Easy Car really was an easy and pleasant experience. The car was like New and the two young women at the desk were efficient, helpful and courteous. Based on this experience I would certainly recommend them and look forward to being back "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MELISA - 05 November 2023
" See Nbr 3. "
" Great experience Friendly helpful staff Quick check in and return Will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 31 October 2023
" Excellent experience at Pisa airport - car good and service painless "
" Very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JONATHAN - 27 October 2023
" Experience was generally very good but the 2 x car seats were very difficult to fit. Car seats with isofix would be much better. "
" Experience was generally very good but the 2 x car seats were very difficult to fit. Car seats with isofix would be much better. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by PHILIP - 27 October 2023
" VG "
" VG "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GEORGE - 25 October 2023
" See above. "
" Although I purchased full insurance and collision damage waiver, this company managed to extract an additional €185 upon handing over the car. They insisted on paying €155 as they refused to take my perfectly valid credit card to pay the security deposit notified to me when I made the booking. There was a further €30 as an "out of hours fee" even though we arrived within the opening hours notified to me in the booking email. We had no choice but to pay these fees as we would otherwise have been left without a car and with no means of getting to accommodation other than an extremely expensive taxi ride. Please treat this form as an official complaint and a request for a refund of these amounts. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 5
PISA, IT - Reviewed by ROBERTO - 25 October 2023
" Quick and simple pick up and return. Staff friendly and polite at all times. "
" Fast pick up and return process by friendly and polite staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by SARAH LYNNE - 24 October 2023
" Always a competitive price. Easy booking and modification process. Prompt processing of refunds. Security of extra insurance protection for a reasonable cost. I will continue to book Keddy through AutoEurope, twice a year! "
" The car was rather battered (cosmetically!) and it had done 85000 kms. But all the previous damage was listed accurately. Mechanically it was perfect. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by DUNCAN - 23 October 2023
" Poor --- very poor service and to cap it all tried to say i needed to clean the can before i returned it a 8.00 am when the car was clean except for some dust on the rear bumber thrown up by the gravel roads and no rain in 11 days. "
" Did not get a car from Alemo; selected and paid a higher fee for a car from Alamobut got directed to LOCAUTO . Paid extra and got the poor company with poor reviews and past eperince. No mention of Locauto was made on the booking form or coupon ---- why would a pay more for AlAMO only to get a car from Locauto. No response or refund "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 6
PISA, IT - Reviewed by KEVIN - 22 October 2023
" Being part of Hertz Group Thrifty was excellent and professional. "
" Excellent pick up service at Pisa Airport, with no queue, no hard sell for additional insurance. Spotless vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MRUDANG - 20 October 2023
" mediocre for the cost "
" staff were okay, but the paperwork was not accurate and the car had not been cleaned and had scuffs everywhere. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 5
PISA, IT - Reviewed by GARRICK - 19 October 2023
" Overall pretty good "
" All very good but was told i would get email confirming end of rental etc in the "next few hours" and to-date i have never received one. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by JAMES STUART - 18 October 2023
" Generally good, although I would have preferred a smaller car (I'd ordered a Fiat Panda but was given a Fiat Cinquecento Sport) "
" Staff were friendly and helpful, but there were more scratches and minor marks on the car than marked on chart "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by SARAH JOANNE - 17 October 2023
" Booking through Auto Europe, I knew what I had included in my car package and what the cost would be upfront. I opted to pay for car breakdown as an optional extra once at the car pick up (but aware this was an additional cost). Generally a good prompt service, transparent, helpful staff. Just car was a little grubby inside. "
" Polite service at Pisa, helpful assistant on collection and drop off. Only slight let down was the car was quite grubby inside and had quite a few bashes and dents on the outside. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PISA, IT - Reviewed by AL MAGNUS - 16 October 2023
" Really happy with quick service. The car park is a bit dark so it's hard to see if there are any scoffs/dents that aren't marked up. But otherwise all good. "
" Really happy with quick service. The car park is a bit dark so it's hard to see if there are any scoffs/dents that aren't marked up. But otherwise all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANDREW JOHN - 16 October 2023
" Difficult to find the collection. Would help if directions/map were included. Took ages to find and had to ask several other rental companies to find collection point. "
" OK, quick collection and return. Car was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by ROBERTO - 14 October 2023
" Auto Europe has always provided a good price for car rental "
" The process to pick up the car was complicated and the staff was not necessarily helpful "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by ROBIN - 12 October 2023
" Very easy and efficient service "
" Drop off a bit slow otherwise perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by MICHAEL - 12 October 2023
" Very easy and smooth. Had to cancel my original booking at short notice. I was not happy that when I took out the last minute cancellation additional insurance , it said that I would get a refund if I cancelled for any reason before my pick-up time. But in reality, I had to get a Drs' letter to confirm my illness. This should not have been necessary if the policy was genuinely 'cancel for any reason' as there would be no need for justification. "
" Had to exchange car as low tyre pressure warning on pick up. Replacement had no screen-washer fluid which was annoying. Car was not very clean inside. On the positive side, the Skoda was a pleasant surprise and it was relatively new and drove well. Staff were excellent on collecting and dropping off the car and didn't try to push unwanted additional cover. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by BARRY - 12 October 2023
" See above. Abd car was underpowered for its size "
" Car good but windscreen should be cleaner inside. Low sun makes seeing difficukt with a dirty windsceen "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by BRENDAN - 12 October 2023
" The full end to end process with Auto Europe was first class. Excellent service, excellent communication throughout and great value. I would unreservedly recommend them. "
" The process from collecting the car at Pisa Airport was very efficient and straightforward. The staff were very helpful and friendly. Communication was very good especially as we had to drop the car off outside there normal opening hours then received an email confirming there were no issues once they had booked the car back in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BRUNO - 11 October 2023
" Brilliant "
" Some companies are doing online check in for all the documents (driving licence, passport and so on) which speeds up the process. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MICHAEL - 11 October 2023
" I may recommend but with advice such as 1) Don't use Italy car rent if hiring in Italy. 2) Check the provider and read reviews. 3) Check any GPS will be modern and updated - i.e. not try to crash you into a field. 4) Shop around outside of comparison sites "
" There was no screen wash in the car. We requested GPS and paid for it on arrival. The GPS was useless - outdated - telling us to make turns at junctions which are now roundabouts and on one occasion telling us to turn left which would have taken us off the road through crash barriers with a big drop into a field. To add insult to injury on my return home I noticed a charge on my credit card which on inquiry I was informed a charge for the GPS system for which we had already paid. I have the receipt for payment for the GPS but the company maintain that I did not pay. I now have to go through their complaints procedure. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 5
PISA, IT - Reviewed by MARK - 11 October 2023
" Overall, great. "
" Very easy and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by KIRSTY - 11 October 2023
" Our flight was 3 hours late and the company had to juggle cars around. But this was not an issue. The car we got just hadn't been washed - no big deal. "
" Staff extremely efficient and friendly! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by IAN - 10 October 2023
" See previous commeo "
" The instructions state turn right as you leave Pisa airport. It should state turn right! This led to a 90 minute delay in picking up the car. The delay meant we had to drive in the dark and arrived hours late at our hotel. The rental desk stated they have informed you of the error numerous times. Please rectify this to avoid other customers facing the same issue. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 09 October 2023
" I would like you to ensure that my request is actioned. "
" Everything about the service was good until drop off. I left the car at the drop of point at 4.00 am. It was too dark for me to take photos. As far as I am aware there had been no damage to the vehicle. I got an email with an invoice claiming damage. I asked for photographic evidence and they have refused to comply. Can you please put me in touch with someone I can deal with over this matter since I am unable to contact anyone. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by LUCY - 09 October 2023
" . "
" I have used Goldcar at Pisa Airport many times now and find the team friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CARINA - 07 October 2023
" The pick up was quite a long winded process and the walk from the terminal was longer than I expected Communication after drop off out of hours has been zero "
" We picked up the car at Pisa and the process was quite long winded We found the car which was good : although petrol tank was 3/4 full and not full as we had been advised I had not realised I needed to arrange drop off out of hours until the day before drop off : but I was given a phone number and this was easily arranged I have had no confirmation that car has been received though since dropping the key in the drop box and I know there was some damage on the car - so unsure how to manage this situation now and may require a representative in your company to assist me q "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 05 October 2023
" Simple process to go on the site and looks at options. "
" Was concerned about using a local company vs one of the big multi nationals. Recent bad experience with Thrifty confirmed I should try local versus one of the big ones for value, no issues with the hire. Pisa staff were pleasant and quick. As with all the hire companies these days, just make sure you video all round the car both before and after . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by FREDERICK - 05 October 2023
" same as above, I dont understand both companies offering different insurance "
" bo problems apart from understanding what the insurance I had already paid for covered, against what was being offered at the check in desk "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by DAVID LYNN - 05 October 2023
" The %00 was a delight. Perfect. "
" Easy access, no hassle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ALESSANDRO - 04 October 2023
" Very easy and flexible options "
" Could not get in touch with desk over the phone prior to arrival. But overall, it was quick and efficient. I had to sign for the condition of the vehicle before inspecting it "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by PHILIP - 04 October 2023
" Good service and friendly staff "
" Good service and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARTIN - 04 October 2023
" Very quick processing vehicle easy check inn and out experience "
" Really friendly on check in I wish my Italian was better nice English lady and man on check in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAUL - 04 October 2023
" OK but not enough collect and return info. Very sketchy instructions. "
" Very difficult to find return location in Pisa Airport. Not signposted well. When we arrived there was no way into the car compound.. Fortunately the receptionist was there to take the re possession. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 9
PISA, IT - Reviewed by STEPHEN - 03 October 2023
" Good value. Many competitors at PISA airport but all share the same grotty parking lot. "
" Staff friendly but very casual. Lots of dents in the vehicle which had covered 84,000 km. Perfectly serviceable though so no complaints given the price. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PISA, IT - Reviewed by MARTYN - 03 October 2023
" I specifically booked a company that had presence in the terminal, but when I checked the paperwork a couple of days before departure, I saw that we had to get a shuttle. Not the end of the world, except that Auto Europe's directions "Turn right and proceed approx 100 metres" were completely inaccurate. We walked 450m to the pick-up point to find that it was the wrong place, so we walked back to the arrivals hall and had to phone Auto Europe. After a considerable delay while you phoned Centauro, we were told that the shuttle was directly in front of the terminal building. The whole exercise wasted almost an hour, so not a good start to our holiday. Auto Europe's drop off info was exactly the same as the pick up info, so obviously incorrect. Fortunately the helpful staff at Centauro explained how to return the car. Another customer at Centauro had instructions from Ryanair and even they got it right!! "
" Pleasant, helpful staff. Car clean and tidy, speedy pick-up and drop-off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ORIANO - 02 October 2023
" Smooth rental "
" Smooth rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID GARETH - 02 October 2023
" Thank you "
" This was our first experience with using Centauro and we were really pleased with it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARISA - 01 October 2023
" Fine "
" Small issue is that it would be good to have been made aware that office was separate from other car companies and at the back of the car park "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAULA - 29 September 2023
" Counter staff were very friendly and helpful "
" No issue's apart from tyre pressure light on, which I took to a mechanic who stated tyre pressure was low, and reset warning light. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by STEVEN - 29 September 2023
" The car was less powerful than we'd expected, it had 69k on the clock and it had a lot of scratches and was quite dirty. That said, the price was good! There was initially no one at the drop off kiosk and we had to wait for about 10mins for someone to show. The kiosk was open but there was no note on the door and no one answered when I called the contact number. "
" The car was less powerful than we'd expected, it had 69k on the clock and it had a lot of scratches and was quite dirty. That said, the price was good! There was initially no one at the drop off kiosk and we had to wait for about 10mins for someone to show. The kiosk was open but there was no note on the door and no one answered when I called the contact number. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by AMINUL - 29 September 2023
" Could we get a refund for the insurance "
" The car had tyre danger signs. We also paid twice for the insurance with Autoeurope and also direct to the company "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 5
PISA, IT - Reviewed by JAKE - 27 September 2023
" Shocking experience and no help to resolve what so ever. Will never use this company again!!!!! Walking around a pitch black car park at night with my three month old baby to find out it shuts at the time we booked to pick up the car!!!!! "
" Shocking experience and no help to resolve what so ever. Will never use this company again!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by ELIZABETH - 27 September 2023
" Great prices and easy to use "
" Amazing, friendly and would definatley use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by ANTONY - 27 September 2023
" Overall very pleased that we decided to go through Auto Europe, price was very competitive and communication excellent. Would definitely deal with again. "
" Car pick up at Pisa airport was very easy, no hard sell for other insurances or extras. Staff were very polite and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by IMRAN - 26 September 2023
" I'm unlikely to use your service again "
" It took an hour to collect the car. In the event we weren't given the car we had booked. Instead we were given a small car because the hire car company didn't have any cars. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 4
PISA, IT - Reviewed by KEITH - 26 September 2023
" Not happy at all. The pick up instructions were wrong. It was not clear the company was of airport. Not clear you had to phone them. This was not clear before you had committed to the booking. On return centaurs told me they were open at 7am. They would ot answer the phone to help me. The voice message was all Italian, not helpful. Very unhappy "
" Partner suffered injury to elbow during journey front airport to pick up car. Centaurs would not answer the phone when I needed help. The assistance phone would not answer. All voice messages were In Italian . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by GRAHAM - 26 September 2023
" All good and no hassles. "
" Generally always good value and service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RICHARD - 25 September 2023
" As above. "
" Directions back to the airport could have been made easier, the address they provide takes you to the airport not the car rental place. The windscreen water nozzles wouldn't work, there was a blockage somewhere. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by MICHAEL - 25 September 2023
" I will try Auto Europe again, but probably not Drivalia. "
" There was only one person staffing the counter when we arrived to collect the car at Pisa airport. There was already a long queue, which only got longer as the person on duty had to deal with queries & complaints from other customers as well as process those customers (like us) simply simply waiting to collect the car. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by SALLY - 24 September 2023
" I always book via AutoEuropa as they usually give the best prices and are helpful if something goes wrong "
" Easy to find and staff very quick, efficient and helpful. Car was easy to drive and fitted my purpose. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PISA, IT - Reviewed by SUZANNE - 24 September 2023
" No problem "
" Quick and effective "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GORDON - 24 September 2023
" Booking process all very smooth and when I phoned to look into making a change the Auto Europe colleague was very helpful and pleasant. "
" All was very smooth at pick up and drop off. Car was in lovely condition and was what was ordered (not an 'or similar' so was perfect for our requirements. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MICHAEL - 23 September 2023
" As above "
" The only mishap was after paying for a gps in car we were provided a car without gps. Also the return of the fee is longwinded and uncertain. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by NATHAN - 22 September 2023
" Dealing with the staff was very quick and easy. Only thing is the pick up point instructions wasn't very clear for the shuttle bus, our instructions that came with the booking where wrong after walking in the wrong direction had to ring, which the staff were more than helpful to explain but the language barrer and accents didnt help. In the end after being in the general area from the description from the phone call the shuttle bus just pulled up in the corner of the car park not signpost or anything. "
" Quick and efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GEOFFREY - 22 September 2023
" Always my first choice to arrange car hire for work or personal requirements. "
" My second time selecting Drivalia through autoeurope. This experience was good at pickup although the car condition was average it met our requirements. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PISA, IT - Reviewed by ROBERT - 22 September 2023
" No complaints! "
" Fast service at pick up as well as return. Friendly customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RICHARD - 20 September 2023
" The pick up turned into a minor drama and could have been worse had we not discovered the transit minibus by accident! Your instructions indicated the bus would be out of the terminal to the right - there was nothing there so we walked off to the main hire car area only to be told that Centauro pick up at the terminal using a yellow van. So another 500m trek back....no transit van, so I did a tour of the car park over the road and spotted a yellow van parked up in the corner - I approached the driver and....yes, this was the Centauro van! The driver told me this was their usual pick up location but that Hire Car companies still insist on putting the incorrect details on the instructions to customers - I suggest you treat this issue with immediate effect. That said, the paperwork was clear and the price of the vehicle very competitive. "
" The vehicle was clean, though there were a number of marks and scatches - all were documented. The one significant issue was that the tyre pressures were significantly out of limits (discovered whilst scrolling through the dashboard screens), and clearly had not been checked before we took the car - I had to visit a tyre garage to get them reset. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by KIM - 19 September 2023
" Will continue to use as I travel to Italy a lot "
" A great service, and very helpful- explained everything - really appreciated "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROSS - 18 September 2023
" as above - I would hope for a credit on my credit card payment or a voucher for another rental. "
" Booked car was not available, had to take smaller 2 door car instead of 4 door. Was offered a larger model but it was not what I wanted. Staff at checkout tried to help but I felt I was unfairly dealt with as smaller car cost much more than other advertise prices. I had paid asking amount in advance and the staff were not able to offer me a lower tariff. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by MARTIN - 18 September 2023
" No email confirmation of car return received this time. Last hire I believe I received email on day of return. "
" Excellent service. It was a little difficult to find the car & to return it at 5am was difficult as there are no signs showng where collect or where to park the returned cars either, if I had been told that the cars were in Herz car park that would have been easier.... Excellent car & very happy to use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 17 September 2023
" Excellent value for money. All aspects of the service were terrific. "
" Pleasantly very surprised - excellent service and value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 17 September 2023
" Very reliable service. "
" Dry good provider. Much better than some of the others. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ARCHIE - 15 September 2023
" Normally good however this experience was not good. "
" Car was not the equivalent of a Skoda Octavia. A lot smaller. It also had badly damaged bodywork which wasn't highlighted and only half a tank of petrol. We got a flat tyre and found that there was no spare. Ecovia never picked up the phone when we called to find out what should be done. Terrible service. My credit card has just been billed for 250£ with no explanation from Ecovia. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 2
PISA, IT - Reviewed by MARK - 14 September 2023
" Always an amazing experience. "
" As always an amazing experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LISA - 13 September 2023
" As above very happy "
" The girl who served me on the counter was so lovely. Very professional, friendly and efficient. She was service with a smile. I'm annoyed that I can't remember her name. She was so lovely. Thank you for a great service and a great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MALCOLM - 12 September 2023
" Very professional service "
" Very efficient service from collecting my car to dropping it off. Would definitely recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by STEVEN - 12 September 2023
" As above, the same comments apply "
" Always a great service with Centauro no matter which country. I think this was the 7th time I have used them. I may pay slightly more than some of the lesser known rental companies but its worth it. The comprehensive insurance cover is a must for all drivers abroad and is peace of mind "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CARLO - 11 September 2023
" I arrived at the desk and was charged a green tax which I was not expecting. I returned my car at 0600 in the morning of departure and was charged 100 euros for a pre-existing wear and tear mark on a wheel alloy (barely noticeable ). I was not there to contest it.........it is a scam ! I did wonder why the car hire was cheap.........they scam people on return. "
" I arrived at the desk and was charged a green tax which I was not expecting. I returned my car at 0600 in the morning of departure and was charged 100 euros for a pre-existing wear and tear mark on a wheel alloy (barely noticeable ). I was not there to contest it.........it is a scam ! I did wonder why the car hire was cheap.........they scam people on return. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PISA, IT - Reviewed by GRAHAM - 09 September 2023
" Excellent "
" Refreshingly excellent desk staff, were working under pressure, and yet maintained their sense of humour despite some difficulty with my credit card. We were fortunate to be allocated an upgrade, a very new vehicle, parked in the Drivalia parking lot close by the car rental terminal. Thoroughly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GRANT - 09 September 2023
" Easy to book "
" On return of vehicle, the agent identified a mark on the car, which was there on collection but not identified on the paperwork. She suggested we had caused the damage, which was extremely minimal anyway . I had videoed the whole car on collection and it confirmed we hadn't damaged the vehicle. An identical scenario occurred in June with Italycar rentals in Bari. Fortunately, I had also videoed the car. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 7
PISA, IT - Reviewed by MARCO - 06 September 2023
" Very good value for money, courteous staff, quick at desk pickup and return "
" All very good, only issue no water to clean the windscreen, had to add myself "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by JAMES RUFUS COLQUHOUN - 03 September 2023
" Good. "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by NICHOLAS - 31 August 2023
" Great for finding the best deals, irrespective of the experience with the vendor. "
" At check in, they referenced 1 mark on the car, but when I inspected the car properly, there were multiple marks on many of the panels. If I had not picked up on this damage, I worry they would have tried to charge me for everything. This damage was all done previously to my usage. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 5
PISA, IT - Reviewed by RICHARD - 30 August 2023
" I have still not been reimbursed for the payment I made to Auto Europe. "
" When I booked in I was not allowed to take the vehicle I had booked since I had a document only valid UK licence and passport. I was told I could not rent or drive the car without a photographic licence. The booking I made through auto Europe made no mention of a photographic licence being required. I had to cancel the booking. I rebooked with Avis who told me the document driving licence and passport were all that was needed and rented a car to me. Thrifty refused to refund the money I had paid for the booking. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by ROBERT - 29 August 2023
" My view of Auto Europe would have been higher if there had been warnings about the distance to pickup, and that your insurance was not recognised by car rental company "
" A long walk, near!y a kilometre from terminal to pick up point on a very hot day, with luggage, a child, and a toddler in a pushchair. Very poorly signposted, and NOT in terminal. They refused to recognise your insurance as comprehensive, did offer their own ( declined), still insisted on card holding and an excess that we would have to claim from you. Not at all as described. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by DUNCAN - 26 August 2023
" Slick, no issues - all exactly as expected "
" All straightforward and simple. Vehicle in good condition and processes at both ends quick and friendly "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by JEREMY - 22 August 2023
" Had a very good experience last year with Sicily By Car at Pisa so selected SBC again this year. Experience just as good this time and an upgraded car was a bonus. "
" Had a very good experience last year with Sicily By Car at Pisa so selected SBC again this year. Experience just as good this time and an upgraded car was a bonus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RICHARD - 21 August 2023
" Very grateful that Auto Europe refunded some of their fee when I had to cancel a couple of hours after start of agreement because I had forgotton my licence so could not pick up car. Agreement was that no refund was due so I was very grateful to receive anything. This is a courtesy I will remember for a long time. "
" Very friendly lady, explained with great diplomacy and excellent English that Italian law prohibited her from letting me take car without her having seen my licence. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JANE - 21 August 2023
" Awful "
" You would not accept my driving license, so no car was provided - Eurocar did! Not happy! "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by MARK - 21 August 2023
" Very satisfying "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RICARDO - 20 August 2023
" Overall service was good but the vehicle was dirty and damaged with no record of this on their records? "
" Car was dirty inside and out. The bodywork had bumps and scratches on most of the panels. All alloys were badly scuffed. We were told that car was VGC. No marks were noted on the paperwork. We had to wait 15 minutes to get someone from Drivalia to fill in and sign the papers. Staff at desk were brilliant however. There paperwork said the car was unmarked. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PISA, IT - Reviewed by ROGER - 20 August 2023
" Friendly and efficient service, going that extra mile "
" Excellent service, very slick and simple operation for both pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SIMON - 18 August 2023
" Good car choice. Lots on offer. Colleague who walked me round the car and checked vehicle on return very professional and caring. "
" Overall very good service. Staff member on pick up excellent. Very informative. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ABIGAIL - 15 August 2023
" Beware of Hertz at Pisa "
" I asked not to have CDW or TP cover. I also said no to Personal Insurance. However I was charged 70 Euros for these. When I raised this. I was told it was too late and I have been charged. No apologies or anything for ignoring my request "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PISA, IT - Reviewed by KEITH JASPER - 14 August 2023
" 5 star service and price are reasonable "
" Very good company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAUL - 12 August 2023
" Good "
" Good service Good car Good drop off Limited parking spaces on road Close to airport "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by STEPHEN - 11 August 2023
" All greta .. worked smoothly, I have used auto-europe before and will do again. "
" The Fiat 500 that we had although new, it was very difficult to access the back seat, the from seat did not fold/flip forward easily. The back seat did not fold flat so getting eavebn small suitcases in and out was not easy. Also there was insistence from the counter staff that the excess insurance offered by Auto-Europe would not be valid. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by TIMOTHY - 08 August 2023
" Good selection of choices. "
" Was slightly nervous as had never heard of the company and many of the smaller companies had bad reviews regarding being charged for damage, hard sell of insurance etc, but pleased to say everything was fine. Car was fairly new, clean and in good condition. Staff were friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAUL - 08 August 2023
" Minimal waiting and very good service. "
" Very simple process, very efficient service, would definitely use Sicily By car again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARCIAL - 07 August 2023
" Great when I returned the car. Shame about charging a day extra insurance for just one hour but hey you're a business "
" Fine overall. Good car. Efficient process "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 06 August 2023
" Really bad experience. I was aware I needed a card in my name as the driver but when it wouldn't go through which must happen in other countries at times there was suddenly nothing that could be done. We had the money and the cards between me and my wife but everything was completely unflexible. "
" The queue was very large when we arrived. When eventually we were seen I was told they no longer had my vehicle or a similar category and was offered a car that wouldn't have fit my family's luggage in the boot so we would need to squeeze some in the back. My credit card wouldn't process and although I could have put it on my debit card I was told I couldn't. They then said I could change the booking to add my wife and use her card which we agreed to. My wife's card also declined but she was able to speak to her bank and get it unlocked but although this only took 5 mins the person dealing with us left for the day and the next person refused to allow us to do this which left us without any car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by JAMES - 06 August 2023
" No problems at all. Minimal waiting. Efficient and hassle free. "
" Free upgrade. No hassle at either end. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARK - 05 August 2023
" Very good "
" Quick and easy both on pick up and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CARLO - 05 August 2023
" Excellent website, good prices, comparisons of rental companies prices and details easy to understand, easy and quick to fine tune and modify search criteria, clarity on details of rental conditions, free cancellation period pretty good. "
" Very competitive price, efficient and friendly check-in at desk, quick collection of car, car nice specification, car reliable, drop off easy and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by SIMON - 03 August 2023
" The second car hire was far less good value and we saw better offers nearer the time "
" We hired 2 cars. Both were extremely dirty on collection and the first car had quite a lot of damage to it. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PISA, IT - Reviewed by SCOTT - 02 August 2023
" Hassle free "
" Booked a Ford focus or similar, got a mini countryman, not really similar in my opinion "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by PAOLO - 02 August 2023
" As above. "
" Staff friendly and very little wait to complete the paperwork and collect the hire vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ADRIAN - 27 July 2023
" As above. No warning in your voucher about paper driving licences being unacceptable even if they were last year and in Greece this year!!! Various web sites I have studied since confirm that my paper licence with accompanying UK passport and up-to-date DVLA code should have been acceptable. "
" Noleggiare claimed that my paper UK driving licence couldn't be accepted even when it was supported by a DVLA code and my passport as visual proof of id. They claimed that I needed an International Drivers Licence, which is not true, but allowed me to drive the car only if I purchased their Platinum Insurance cover at 40.70 euros/day. This seems to me to be a scam way make me buy their insurance and cost me an extra 406.99 euros to hire the car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by STEPHEN - 25 July 2023
" This must be our 3rd or maybe 4th care hire via Auto Europe & again the process was slick & decent VFM versus some other options. We will be happy to recommend & use again. Thanks "
" There were queues due to some issues with the SIXT computer systems, when we arrived (after walking as there didn't seem to be a shuttle bus running?) However after those were resolved the experience was pretty slick. We received an almost new car & a polite service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by CHRISTIAN - 25 July 2023
" AutoEuropa has been my go to for at least a decade. "
" Advertised fiat 500. Got fiat panda. May be in same group but quite different. Panda is a brick on wheels. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by IVAN - 25 July 2023
" The confrontational attitude of the woman in the hut was so terrible that I will never use that Italian hire company again. Previously I have used Auto Europe to hire expensive RangeRovers without issue. I also paid for many extras that other companies had already included. I could not let me wife drive - as it was booked in my name. I had to pay extra. I paid extra for the car insurance ... all for a car I did not want. I am disappointed in the attitude of the female staff I encountered. I am disappointed that a smaller car was given to me. I am disapointed that the extra driver was not include... or I could assign only my wife to drive without an extra fee. Your company should be ashamed to work with such a low quality of customer service in this Italian car hire company. "
" The car requested was not given. The man (Christian) was helpful but the Italian woman who gave the car was hostile, rude and unhelpful. I explained the replacement car would not be suitable for my use. My family lives on top of a Tuscan mountain and a four by four is more suitable. She said she didn't care and stated she owned a Range Rover... which was as weird comment. When I explained I wanted to make a complaint about her I asked for a name or reference number - she refused to give it. When I returned to the main desk - she had rushed forward and then started talking about me rudely in Italian. I went to talk to the man in the hut who was helpful and organised a more appropriate replacement. The woman then shouted at me - you now have taken someone elses car!!!! She tried to blame me.. the victim for her lack of ability to solve me issue. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PISA, IT - Reviewed by CRAIG - 24 July 2023
" Easy & intuitive to use. "
" Only (minor) complaint is that the car wasn't clean on the inside when we collected it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PISA, IT - Reviewed by BENOÎT - 20 July 2023
" No further comment "
" Pleased with car, just disappointed with the rip off excess insurance we get charged at pick up when we already paid for full expenses breakdown/theft etc. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by BEN - 17 July 2023
" We will not be using Auto Europe again due to the above comments. "
" It was difficult to understand clearly the counter staff when collecting the vehicle regarding the level of insurance cover we thought we had already agreed to. WE think we have been overcharged since returning from our holiday and have emailed the company. We experienced problems with the vehicle during the first few hours of driving, with loss of power during driving. This was scary and dangerous for us and other car users. We tried contacting Goldcar on the Sunday and we were told we did not have cover for a replacement and that they could collect the car and take to a garage for repairs but we would be without a car until issue was resolved. this was totally unacceptable as we were staying in a rural location in Belforte near Radicondoli. We were cut off several times and received no return calls from Goldcar. In the end we decided we had no option but to continue to use the car as little as possible . Several warning lights kept coming up. It was a miracle that we were able to get back to the airport! Several times we had to stop and restart the engine. We felt totally let down having been assured that we paid the best price for the best insurance. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
PISA, IT - Reviewed by SIMON - 15 July 2023
" Good value "
" The car had a lot of damage on "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PISA, IT - Reviewed by KATHARINE - 15 July 2023
" None "
" None "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PISA, IT - Reviewed by ROGER - 15 July 2023
" Centauro told us that the location of their pick up via courtesy bus had been changed in April. They had told Auto Europe but Auto Europe had not circulated this to customers. This meant a wasted hour searching for the courtesy bus. "
" Very difficult to find the courtesy bus when we arrived and difficult to find the drop off when we got back. Otherwise no complaints. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 2 Condition of the Vehicle: 10
PISA, IT - Reviewed by RICHARD - 11 July 2023
" AWFUL SERVICE FROM AUTOEUROPE AND NO SERVICE AT ALL FROM DRIVALIA "
" THERE WAS NO CAR AVAILABLE WHEN WE ARRIVED. I AM STILL AWAITING ANY RECOMPENSE FROM YOU IN SPITE OF SEVERAL CALLS AND EMAILS. I WANT MY MONEY BACK AND COMPENSATION AS I HAD TO HIRE FROM ANOTHER COMPANY. YOU LOT STINK. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PISA, IT - Reviewed by REGINALD - 11 July 2023
" No complaint "
" Excellent, nearly new Fiat Panda with only one tiny mark near boot lid. Pleasant and efficient young lady at collection. Only problem was that when I returned the car at 8.20 am the office was open but no-one was present. Similarly nobody at car park return point. I had to leave car uninspected and post keys/contract through terminal letter box. Slight disappointment with otherwise excellent hire. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROGER - 09 July 2023
" Easy to book "
" All good. Slow queue to collect but no hassle when we got served. Especially no hard extra insurance sell "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by IAN - 07 July 2023
" Will use Auto Europe again and Sicily By Car again when visiting Italy. Highly Recommend "
" Very impressed with Sicily By Car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by KAREN - 06 July 2023
" Overall good, would consider using Centauro again. "
" Worked well. Instructions of how to find the shuttle bus were incorrect, but luckily we know Pisa airport so had a good idea where to go. Would have been very confusing and worrying for someone new to arriving there. Pick up is from the far left of the car park in a yellow Centauro minibus. The only other issue was that they said the fuel tank was 75% full. It wasn't, only about 66%. Would be much easier if it was full to full "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PISA, IT - Reviewed by ROBERT - 05 July 2023
" We dropped the car off at 4.00am but we had spent several hours on previous days about drop off and key safe. Contact with your staff was difficult and not conclusive However at Pisa airport there were no barriers to negotiate and signs indicated where to drop off the keys were effective. "
" Car was not cleaned and the interior not clean. Despite some notes on my hire form about body damage, they did not cover the extent of further damage that I noted and had entered upon the hire form. The vehicle was adequate and performed well for the period of our hire. Engine power was a little low and didn't perform well on gradients and hilly roads. The air conditioning was good. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
PISA, IT - Reviewed by SCOTT - 03 July 2023
" I have still not received the deposit on my Debit Card that was required as my Credit Card would not scan. I provided IBAN number but the refund has not yet appeared. "
" I have still not received the deposit on my Debit Card that was required as my Credit Card would not scan. I provided IBAN number but the refund has not yet appeared. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SALLY - 01 July 2023
" When your prices are competitive I think auto Europe are excellent. Have used them for 20 years now! "
" Quick and efficient pick up. Staff friendly and helpful. Car excellent. Drop off equally as efficient and quick. I've recommended DRIVALIA to my family already and would recommend them to everyone "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 01 July 2023
" Always rent through AutoEurope very competitive prices and easy to make changes "
" Smooth pick up - we liked the fact Sixt is in its own office outside of the busy car rental building "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 01 July 2023
" I really appreciated the Kia Stonic so I felt it was good value for money. The Ryanair flight is two hours late, I arrived at 10:45 am and the agent must've been waiting. I did not have time to get back to the desk before the agent had gone. The drop-off experience was very good. thank you :-) "
" We had a really lovely car – thank you. 9* because we arrived at 10:45 pm and the agent was not at the desk. The o/s of the car had not been cleaned so it was quite difficult to check. I had trouble starting the car but by 11 pm the agent had gone! Fortunately, another car hire co. agent was able to advise me. The window screen washer water tank was empty "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by RICHARD - 27 June 2023
" Easycarhire had no signage at parking area. They had no cabin at car park. Very difficult to find. "
" Every time in Italy they try to deceptively tell clients one is not fully insured and attempt to sell again. As I pressed the girl for a reason why she admitted I was but in an accident I'd have to pay them and reclaim from Autoeurope. So I was correct. This behaviour should be stopped. An elderly couple next to me fell for this scam "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PISA, IT - Reviewed by NIGEL - 27 June 2023
" Very helpful and kind. Many thanks "
" Thanks a lot "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by HENRY - 27 June 2023
" Very good "
" Straight forward process to pick up and drop off car. Car could have been cleaner but that's just a minor point. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by PHILIP - 24 June 2023
" I would hire from Drivalia again. "
" All good except aircon not working properly. We were staying a long way from the car pick up point so couldn't go back to raise this with them "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PISA, IT - Reviewed by DAVID - 15 June 2023
" Simple online booking that worked well. "
" Given some negative comments regarding Hertz we were pleasantly surprised to find that not only were they friendly, efficient and the car better than the one we selected . Also at check out there was no hard sell for extras. Have they all learned it doesn't go down well? All in all a pleasant experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SCOTT - 15 June 2023
" Good overall experience, but could be a bit better on pick up. "
" Pick up was long. Big queue, not enough staff, but the staff were pleasant when we did get served. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PISA, IT - Reviewed by KIM - 11 June 2023
" See above "
" When I picked up my car , the lovely young lady checked over the car with me, pointing out all the damages etc. When I returned the car the woman who checked the car was rude and didn't believe that the damage was checked beforehand.. Please please ensure that the checks when you pick up are recorded. I am a very careful driver and I always clean the check my car regularly. When I dropped off the car , the staff didn't realise that I speak Italian really well... they made assumptions that I didn't understand what they were saying . Needless to say , I will not be using your company agsin "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by ZOE - 10 June 2023
" Super easy experience "
" Although the colleague was short staffed he was very helpful and transparent with timings "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by ANDY - 07 June 2023
" EASY COLLECTION AND RETURN. "
" VERY GOOD PRICE AND EASY BOOKING. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DEREK - 06 June 2023
" Easy to deal with. No pressure. "
" Another stress free hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANTHONY - 04 June 2023
" Great service once again; good prices and easy to book "
" No queues to collect; this is quite different to most hire companies I've used before. Staff did not try to sell addon insurance. Staff very helpful both at collect and return. Despite saying in T&C's that car had to be returned in same condition, they did not charge for washing when I could not find a car wash near return point. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROBERT EDWARD - 30 May 2023
" Perfect "
" Despite airline and airport delays our hire car experience was simple and trouble free. The vehicle was spotlessly clean and perfect for our needs. The rental counter staff were excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BEVERLEY - 26 May 2023
" Good overall experience "
" I have used several times and would use again. My only reservation is that sometimes they are not priced competitively enough. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN JAMES - 25 May 2023
" Very good "
" Efficient, courteous, the car was clean , the small damage was already noted on the paperwork "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by STEVEN - 24 May 2023
" AutoEuropa need to give more specific information about the shuttle bus pick up point "
" Hadn't realised that Centauro were off site at Pisa airport. Tried to get their shuttle bus but the instructions on where to get that was inadequate. Took 3 phone calls and after an hour of waiting got a cab to their centre which cost €15. To be fair the staff at the picku up office were very apologetic and offered a free upgrade "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by FRANCES - 23 May 2023
" Very good experience "
" Very helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by STEPHEN - 23 May 2023
" Happy with Auto Europe, having used you a few months ago. Process was easy. The only real negative was the airport bus service to the rental location, so poor on the way out we walked back to the terminal on return "
" Slightly disappointed with the quality of the vehicle given the cost. A few dings and scuffs. Counter staff were very helpful and friendly and got me away quickly. Return was a little 'casual' with no checks being conducted. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PISA, IT - Reviewed by PHILIP - 19 May 2023
" Auto Europe website implied car rental office and parking was "on the terminal". It was actually "near the terminal" . I choose Drivalia as it seemed like the only car rental company that on the airport, but it was away from the airport with all the other car rental companies.. so rather misleading. Other than this, the service from Auto Europe was very good. "
" Upgrade of car as type booked was not available. Happy with this as car was new. Disappointed that rental office and car park was a shuttle bus away from the airport terminal, but was advertised as being "at the terminal" . There was a lack of signs to say where to get the shuttle bus, this led to some frustration. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROBERT - 18 May 2023
" All good "
" Only slight issue was finding the Drivalia / car rental space at the airport at night. Otherwise all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 16 May 2023
" Have booked many times with AU. Very efficient and quick in confirming bookings and providing vouchers. Their rates are competitive and never had a problem so always book through them. "
" Friendly efficient staff at pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JULIE - 14 May 2023
" Great from start to finish! "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JULIANA - 12 May 2023
" No problems at all "
" Hassle free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CARLO - 05 May 2023
" see above "
" Hello, I want to complain about the state of the child seats that i was provided with for my 1 year old and 2 year old. The seats were appalling in condition. the foam was falling apart and it irritated my sons skin! then they had the cheek to charge me 85 pounds for this! Pictures can be provided. I would expect a full refund and compensation for this nowhere near up to standard seats! "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by REZA - 01 May 2023
" No complaints. "
" No complaints. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by GUY - 29 April 2023
" Could not fault anything. Really good. Well done and thank you ! "
" Really helpful staff. Nice reliable car and a quick turn around when dropping off. Cannot fault them at all. Will definitely use them from now on ad we go to Italy many times every year. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 24 April 2023
" We hire cars regularly from Pisa airport and Keddy/Auto Europe have been the best we have used so far. We will definitely use you again "
" we have not used you before but we were very pleased with the car, the service at pick up and collection and payment. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JEREMY - 23 April 2023
" Easy Reliable Careful "
" Like it says on the tin - except this was Pisa not Sicily "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by STUART - 21 April 2023
" Would def use again "
" Great service, clean car, no queues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARK - 20 April 2023
" Satisfactory "
" This was my third time using Drivalia and I am very happy with their service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANATOLIY - 18 April 2023
" Good service , brand new car "
" Good service , brand new car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by ESMOND - 18 April 2023
" Nothing else "
" Very slow pick up even though I was the only one. Requested booster seats, they weren't there. Had to go into their shed to find them. Despite me reminding them at pick up after booking it. No planning for it. Car was badly damaged on the outside throughout. Drop off unclear. Guessed what I had to do. No out of hours drop off, thankfully my airport arrival was same as their opening time. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 2
PISA, IT - Reviewed by LUCIA - 18 April 2023
" Excellent car and customer service "
" The best rental experience ever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARTIN - 16 April 2023
" Already done above "
" We weren't 'on the ball' andvaccepted a Lancia Ypsilon when we booked a Clio or similar. The only alternative available was a Jeep at higher price. The car ready for us had the tyre pressure warning light on and the staff member gave us another Ypsilon; 20km into our journey found three other car see sets in our car. Decided to be 'nice', turned 'round and handed over the keys. No a acknowledgement of fuel waisted which was then quibbles over when returning our car 2 weeks later. All documentation forwarded to us in Italian, so had to check using translation app what we were signing for on return if the vehicle. On the plus side - friendly and helpful staff at booking desk. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by ROOBIN - 16 April 2023
" Same as above "
" Pick up was nightmare! took us 1hr waiting for extra random paper work as we already done all of them online while back before booking but had to do it again manually on the desc exactly the same thing...my kids were pestering and wouldn't help. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 8
PISA, IT - Reviewed by LANCE - 16 April 2023
" The rental company we're fine. It was a little scary accepting a 2,600 Euro excess for theft etc, but we weren't prepared to pay the 500€ insurance to waive this. We were happy with the car even though it wasn't quite what we ordered. We picked up in Pisa and dropped off in Venice which incurred a 150€ one way fee "
" Although we had booked a Ford Granada estate, we actually picked up a Lexus NX300h which is a little smaller but still fine for us. The Lexus had 26 listed scratches on pickup but on drop off this was no problem and we were given a clean return. Drop off at Venice airport was easy (though the ramps to the drop off are a little scary) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by LYNNE - 15 April 2023
" Experience of picking up the car was bizarre. The staff member at the counter gave me a list of damages on the car including fender and bumper saying "these may be fixed, they may not". They also couldn't tell me where the car would be. I also found broken glass within the car itself. "
" Experience of picking up the car was bizarre. The staff member at the counter gave me a list of damages on the car including fender and bumper saying "these may be fixed, they may not". They also couldn't tell me where the car would be. I also found broken glass within the car itself. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PISA, IT - Reviewed by SEAN - 13 April 2023
" The package choices are clearly explained and so it is easy to find the car and location, all sorted by price. Getting to the car hire location in Pisa airport requires a short courtesy bus ride (don't bother walking) but currently the system is not clear on site, but that is the airport's responsibility "
" Very pleasant staff member was aware of the fully insured package I'd bought so no need for any more payments at the desk other than a card based deposit that I'd been told about at booking. I was upgraded to a bigger car for free. She took me outside to show me where the car would be and to explain the car return. A great welcome to Italy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BEVERLY - 09 April 2023
" All excellent "
" All excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by KIM - 07 April 2023
" Very satisfied "
" Hassle free from start to finish. It's great that you can just walk from airport. Friendly staff - will definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PETER - 05 April 2023
" Very efficient. "
" Staff were efficient and pleasant. Documentation was clear, and I appreciated receiving copies of both collection and drop-off documents immediately via email. The car (Renault Clio) was very economical but the gearbox was hard work compared with other cars I've driven. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by STOIL - 03 April 2023
" Good 10 out of 10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by STEFANO - 03 April 2023
" All went smooth, and the vehicle was brand new "
" Staff were particularly helpful as they waited well beyond regular closing time at night (my flight was late and I reached the desk only at about 23:30) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DOUGLAS - 29 March 2023
" excellent "
" Excellent service ( but airport was very quiet) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 24 March 2023
" Great value "
" Need to check the car before accepting, 5 major dents/ scratches not on the vehicle status paper work "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by REZA - 14 March 2023
" I rent cars in Italy a few times a year and I use AutoEurope because I just want the cheapest car. This car rental was VERY cheap so I'm satisfied overall but other rental companies are better (their counter staff turn up). "
" Very cheap so happy overall but no one at counter when I went to collect the car. I had to call their emergency number and eventually someone turned up. I wasted around 30 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by CHRISTOPHER - 08 March 2023
" all was as promised at time of booking and as on previous occasions the service was vey satisfactory "
" trouble free and very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by NEIL - 08 February 2023
" Easy to book & very good rates "
" No hassle & very polite staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by BARRY - 30 January 2023
" Typically always use AutoEurope or my car hire ar Pisa Airport, which we pass through on a regular monthly-ish basis. Great agency that displays competitive prices. Thank you. "
" Easy pick-up and great car that delivered all that I needed. However, on return, even though I had filled up the fuel tank before driving to the airport and the fuel guage was showing full, the agent insisted the tank was not full. I was required to add a further 4 litres (only!) of fuel until the nozzle overflowed. The cost of the fuel was less than the money I had spent on cleaning the car, which I was not obliged to do. A littler discretion would not go amiss. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANDREW - 25 December 2022
" Auto Europe are good - a bit like Holiday Extras. It will be interesting to see if Auto Europe read my comments about Interrent/Goldcar. I wonder if Auto Europe will offer any advice or feedback to us . . . I will wait with baited breath! "
" On arrival at Pisa (13th Dec at 15:00) airport car rental we went to the Internet - Goldcar desk. I presented my license, credit card (with my name) and passport. My credit card was decline. When phoning our credit card provider they acknowledged we had tried to pay and they explained new security protocol that the rental company were not compatible with. It wasn't a Visa problem but it was a rental company provider issue with Visa. The agent would not help, he pretended to be doing work on the computer. They eventually offered another quote and we used my wife's card but this time it all worked. There was a half full bottle of water left inside the car. Be aware that if you use Goldcar or Interrent, you will be charged extra if your flight is delayed. I am cross because they were unwilling to help. They would not let us reclaim funds from the payment we had initially paid. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7
PISA, IT - Reviewed by NEIL - 15 December 2022
" Very efficient "
" All good thanks...no fuss with the return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 08 December 2022
" Easy to book on the internet or by phone. Helpful staff. The option of paying a small premium to minimise problems if there should be a flight delay is very useful . "
" Very pleasant and helpful staff member at the desk. Happy with the car provided "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JONATHAN - 05 December 2022
" Quick and easy, friendly staff and we use them again "
" Friendly staff and easy to pick up car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PETER - 03 December 2022
" Fine - very efficient "
" pick up process very slow. Paperwork distribution by email very efficient. Drop off slow as no employee at the drop off area - had to go across to the pick up desk and when somewone was free return across to the drop off zone for a vehicle chack "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
PISA, IT - Reviewed by CLIVE - 29 November 2022
" Loyal customers. Great service and competitive prices "
" Great vehicle and good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CHRISTODOULOS - 27 November 2022
" As mentioned above, my main grievance is with Goldcar's unreasonable attitude and exploitation of an unfortunate situation to make a quick short-term profit However Auto Europe as a broker should have done more to recover at least 4 of the 6-day booking, especially as Goldcar have 48 -hour cancellation policy. No point in using a broker if they do not add value to the process. "
" Goldcar turned down my original UK license, accompanied with my passport as photo ID in PISA despite the Italian embassy in London stating on their terms that it should be sufficient. They insisted on a photo ID license unlike the other operators at PISA. If that is not bad enough, they refused to reimburse the booking fee. Even allowing for their 48-hour cancellation policy, I should have had 4 days of the 6 reimbursed. Their actions were unreasonable. Auto Europe through whom I booked were helpful in enabling to find an alternative hire company but did not try hard enough to recover at least some of the fee. I will not use either Auto Europe or GoldCar again. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 4
PISA, IT - Reviewed by PHILIP - 15 November 2022
" Friendly and easy "
" Very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by FERGUS - 08 November 2022
" Spoke to a very Plesant lady Cristina De Campos on the 29/10/22, who was unable to help me with this booking in Pisa and could not find any car hire at Perugia Airport on the 30/10/22 on your website!! I had to book car hire on the Holiday Autos website instead. I found it unbelievable that you showed no car hire at 1PM on your website.....NOT GOOD ENOUGH!! "
" Did not use this booking due to a car accident on our way to Stanstead Airport on the 29/10/22. as we missed our flight to Pisa. Booke a new flight to Perugia for the 30/10/22 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BRUCE - 08 November 2022
" Autoeurope has been great through the years, however do not represent Leasys. "
" As a long time Autoeurope customer I didn't check blogs on leasys, having been happy with all my prior rentals. This company is terrible, there were 3 customers ahead of me at pick up and it took 2 hrs to get the car. The car had bald tires, which I didn't notice until daylight. I called the company who said I would have to return to Pisa, (I was several hours away at this point) or call the Pisa office. I called the 2 numbers provided and had to leave a message with the office. No one ever responded! Your company Autoeurope should not represent his company in any way. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
PISA, IT - Reviewed by SERGIO - 08 November 2022
" I am a long standing customer of AutoEurope with no previous issues at all, until this one with Interrent. I am currently waiting for a response to the formal complaint I have lodged with AutoEurope regarding this dreadful experience with Interrent. I would not recommend AutoEurope continuning a relationship with Interrent/Gold Car based on my customer experience as, in my opinion, it is damaging your/AutoEurope's reputation. "
" My hire car was organised by AutoEurope for a Fiat Panda with Air Conditioning as stated on my confirmation paperwork and hire car voucher for Interrent. I was informed I was being given a Smart car when I arrived in Pisa, but in order to have the car I ordered I was charged an additional 63 Euros. Not only that, the car had no air conditioning as I had paid for originally. The car was also reported to have no marks/damage on it. When I checked it, there was damage which I marked on the paperwork and returned to the check-in desk for Interrent/Gold Car. Gianni, the representative on the Interrent desk, signed my form but did not even come and check the car. The paperwork sent by e-mail did not include the correct check-out paperwork which I was supposed to receive. I would not choose Interrent in the future to hire a car. I raised a complaint by e-mail to Interrent on 29/10/22 and they have not even had the courtesy to acknowledge or respond to this. All Interrent were interested in were selling me extra/add ons rather than fulfilling my hire car order and meeting customer satisfaction. I have now raised a formal complaint with AutoEurope. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
PISA, IT - Reviewed by MARK - 07 November 2022
" I have been using autoeurope for over ten years and it has always worked well. "
" This was my first time hiring from Leasys. The vehicle was in excellent condition. The desk staff were good. However the systems used were very slow and cumbersome. this needs improving. I had an accident with the car and overall I was happy with how Leasys have dealt with it so far. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PISA, IT - Reviewed by VICKY - 07 November 2022
" Auto Europe led me to the Scam company Leasys in Pisa. "
" Leasys are an absolute scam of a company having now debited an extra 316.00 GBP from my card 3 weeks after dropping the car off to a guy that refused to sign off the paperwork as i hadn't printed it! 2.5 hour wait to collect car at Pisa was just outrageous. After reading many reviews it seems i am one of many hapless mugs that used this firm through Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by STEFANO - 06 November 2022
" All went OK "
" Quick and nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by STUART - 06 November 2022
" autoeurope is an easy-to-use site enabling swift comparison of rental companies ... and allows cancellation up to 48hrs if plans change. "
" I nearly always choose Sicily by Car. Nice clean cars Reasonable prices No hard sell for extras Short queues! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 31 October 2022
" Good clean car, with only a slight fault 75% full, and had to return 75% full. "
" Professional and courteous. Waiting for the transport to Centauro ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 28 October 2022
" All very good. Car was quite old, 30k km, but a nice drive. "
" All three members of staff were fantastic. They tried to get extra information for us about baggage storage. On arrival a friendly guy talked to us about porcini. The lady at drop-of helped find information about the train station. The guy who drove the shuttle to the airport was also very friendly. All very nice. The car was nice but covered in scratches and someone had obviously just been smoking in it when I picked it up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PISA, IT - Reviewed by WILLIAM - 26 October 2022
" Most companies are reasonably reliable "
" Member of staff was eating a sandwich or something similar while dealing with me "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PISA, IT - Reviewed by GINA - 23 October 2022
" no problems at desk to pick up "
" like the option to take zero excess "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GUY - 21 October 2022
" A superb effort from start to fish. Many thanks. "
" Great service , really good car , really good price. Perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARK - 20 October 2022
" Staff were good but the cars were in poor shape. "
" Staff at Goldcar were very helpful and friendly, however the car was a mess and we looked at four different vehicles and choose the best of a bad bunch. Bodywork was battered seat heavily stained and overall cleanliness was poor! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PISA, IT - Reviewed by CHRISTOPHER - 19 October 2022
" very happy with Auto europe correct information supplied and web booking very simple. Some concerns with Leasys service but managed to solve my issues when dropping off the car. "
" vehicle not very well cleaned inside when picked up. On drop off paperwork supplied very limited had to go to rental desk to gain a letter headed document to support the car was returned with no damage. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 7
PISA, IT - Reviewed by NICHOLAS - 18 October 2022
" Extremely stressful and very time consuming poor! "
" 2 hour delay at pickup counter terrible (only 6 people in front of us!), had to find car in large car park ourselves very poor, damage on front bumper not on paperwork which attendant couldn't remember when we returned 4 days later even though we'd shown it to him on pickup very poor - customer service experience awful ! "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 7
PISA, IT - Reviewed by JACQUELINE - 17 October 2022
" Excellent. "
" Polite, efficient staff and very pleased with the car. Would definitely use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 13 October 2022
" Overall very good "
" Very good experience overall with friendly staff. Only comment I might make is pick up and drop off area is a little haphazard with parking areas of different rentals mixed up a bit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 12 October 2022
" Waited over 2hrs in a line to pick up the car. Once we seen the car it was so dirty I went back to the desk to asked for another car and she said you'll need to wait in line again or wait for us to wash the car while you wait. Such poor service. "
" Still waiting for my debit card to be unblocked and funds refunded for the deposit taken upon checking in to pick up the car. M "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 3
PISA, IT - Reviewed by AJAY - 10 October 2022
" Great car, great counter staff, slightly short staffed and so queues build up. At return, there was no one at the returns shed. I had to find and park at the few Leasys bays, cut through the pick-up queue and leave the car keys at the counter with a smile and shouted "the car is fine, full fuel, parked at bay 13, trust you, bye!" Got a smile in return "
" Your voucher should shout out LEASYS! We first started looking for Auto Europe signs "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PISA, IT - Reviewed by CHRISTOPHER - 09 October 2022
" Easy to use online and option I chose was what I got. "
" Very efficient, pre- and post-use condition dealt with properly, paperwork by email. Wouldn't now ever buy a Lancia Epsilon but presumably Locauto have to take what they can get at present like their competitors. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by WILLIAM - 08 October 2022
" Have used company for 10 years without a problem "
" Very efficient and professional Modern and no excess paperwork "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by MARK - 07 October 2022
" I felt I was scammed over the insurance. The staff at Goldstar Pisa failed to provide any information on what to do if there was a problem with the car. The car provided was faulty and unsafe and put my family at risk. "
" W hen I picked up the car the man at the counter said the insurance I had arranged online with Autoeurope was useless and that I should take out additional insurance. It felt like a scam. He did not explain what to do if there were problems with the car. The car provided had a slow puncture and faulty front tyres which meant I did not have use of the car for two days and which I had to have replaced and for which I have not been compensated - Goldcar took more than a week to repay my deposit. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by NEIL - 07 October 2022
" Documentation and website very clear "
" The car had a coup today warning lights on at pick up- low tyre & engine oil change needed. Also empty washer tank. Also all the hire car desks are not in the terminal as advertised but 0.5km distant. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PISA, IT - Reviewed by VANESSA - 05 October 2022
" We always use Maggiore "
" Marco at Pisa Airport who dispatched the car was also there when we returned it - he was Amazing, super friendly and most efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARTIN - 05 October 2022
" Hire every year from Pisa looking for a deal for december this year "
" Very polite on desk check in and out "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by STEPHEN - 05 October 2022
" It all went as planned. "
" No problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RICHARD - 04 October 2022
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PISA, IT - Reviewed by MARTIN - 29 September 2022
" As above "
" Sadly we had s break down which wastedvscwhole day of our tim "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PISA, IT - Reviewed by PAUL - 26 September 2022
" As I initially booked my car hire with Auto Europe, but was supplied the car by Goldcar, I still hold Auto Europe responsible for what has happened. Please inform Goldcar to return my money. "
" Pick up and using the car was trouble free. Unfortunately when I returned my car the office was still closed. So I put the keys in the drop box outside the office as agreed with the staff when I collected the car. I was contracted to return the car at 0800. I actually dropped off the keys at 0745. So I was very surprised to receive a Euro 70.00 charge because of "late return". I didn't get any warning of this charge and only noticed it when I checked my bank statement. I have contacted the office in Pisa, Susana, requesting my Euro 70 to be returned but have had no response for 14 days. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by DESMOND - 26 September 2022
" Helpful and friendly staff at Pisa airport "
" Satisfactory "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by STUART - 26 September 2022
" Auto Europe have so far been very unhelpful in getting my refund together for the first booking. In my mind this should stand with AE as they are the ones I originally paid. "
" Due to a delayed arrival of my flight the car rental collection was closed. I then had to source a taxi to my hotel (luckily it was close to the airport) I then had to return back to the airport to collect my car rental booking to find out SBC had cancelled my booking as a "No Show". I had informed Auto Europe about my delays and they had confirmed my emails. I then had book another car rental, I've now effectively paid for two cars and only used one. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GERARD - 23 September 2022
" See above "
" One and a half hours in a queue in a non air conditioned building waiting to be attended to was not a good start after a long day of travelling. There were only four people in front of me! The form filling and checking of every single thing, when all this evidence has previously provided is soul destroying and totally un-necessary. I had booked a Fiat 500 but was told that I had been "upgraded" to a vehicle I have never heard of, a DR 4.0. some sort of Italian/Chinese creation twice the size of a Fiat 500. The vehicle however was brand new, so new in fact that it was covered in dust and the sort of filth that accrues when a vehicle is left standing for months on a dockside, it still had the consignment writing on the windscreen. The inside however was spotless. There was no handover or explanation of anything. I will NEVER ever use this company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PISA, IT - Reviewed by JEREMY - 21 September 2022
" On the Auto Europe voucher there is a discount of GBP 9.29 applied to the Base Rate to determine the amount paid at the time of booking. This discount is not shown on the final invoice from the hire company (Budget) - all they do is to subtract the amount paid up front from the total amount due and charge the difference. This discount is therefore completely lost so the price I agreed to pay for the hire with you was not correct. Please call me on 07941295989 to explain and arrange compensation. "
" The service was perfect EXCEPT the counter staff explained that if I could not fill up the tank before returning the car, I would only be charged for the petrol and she specifically highlighted the price per litre on the Rental Agreement. She did NOT mention the Eur 65 charge I would be billed for this service. This was grossly misleading - I would never have used this service if she had not encouraged me to do so. Please call me to discuss on 07941295989 "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CARLTON STUART - 20 September 2022
" Terrible. It was a genuine mistake bringing the wrong driving licence. The booking was paid for using my fiancée's card so I don't know why it couldn't have been changed into her name on arrival. We've lost £300 because of this "
" My fiancée booked and paid for the car hire but couldn't add a driver online during the booking process. On arrival, I had accidentally brought my old driving licence, not my current one but had my DVLA code. We were not allowed to change the booking into my fiancée's name and lost our money. It was so stressful "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by KEVIN - 19 September 2022
" Very good price and very easy to make amendments "
" Very efficient at the check in and return of the car. Car provided was very good and very well equipped. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CLAUDINE - 19 September 2022
" I have used Auto Europe for years but this year it felt that the rates are really bad and the service from Leasy's was terrible. I am so frustrated they have taken money without authorisation from my account on returning the vehicle when they assured me they would not as the car was in the same condition and full of fuel. "
" I had to wait for over an hour at the counter to get the car and the sign out process was incredibly slow. The staff were overwhelmed and not helpful. The car was in very poor condition and as I had signed the complete waiver policy they gave me a specifically shabby car. I returned the car full of fuel and was assure no money would be taken off the deposit and they have taken £31 from my account and I have now chased them twice to ask why as the car cost me over £1,400 for 2 weeks which is shockingly high. I have emailed Auto europe and Leasys to try to get my money back. I did not authorise these funds to be taken. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 3
PISA, IT - Reviewed by GIULIA - 18 September 2022
" see above "
" pick up point wasn't clear on the paperwork - found bad and confusing directions at the airport. once we found them , we waited nearly 2 and half hours in the queue, behind 8/10 people. Staff said they have a very old system which works slowly. the car was clean inside but very dirty outside, which made impossible to check for scratches or dents. AT drop off, no one was there to check the vehicle in front of us. no directions or instructions. I had to walk inside the terminal to return the keys. overall it was a bad experience and a huge waste of time . "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 6
PISA, IT - Reviewed by KIM - 17 September 2022
" Minibus was there when I arrived in Italy - And on my return to Centauro office. The transfer took under 5 minutes. "
" Fantastic service by Centauro. Staff were very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RICHARD - 13 September 2022
" Firstly we had hired a Renault Clio but on pickup were offered the smaller Lancia Ypsilon as being in the same economy group. This was disappointing since we felt like we had paid extra when booking to get the Clio and not the Ypsilon. In the end we resolved this by paying a local upcharge to get a VW Golf instead. Secondly, we thought we were hiring from Enterprise Rent-A-Car but it turned out that the car was actually being supplied by LocAuto, a company we had read poor reviews about. Having read these reviews were very concerned about what claims and charges might be tried on when we returned the car. Thirdly, the Golf we eventually took had a lot of scratches and dents. We were emailed a document showing these just before pickup but also spotted some extras on pickup that we were told had been noted and we would be emailed a new updated copy. No such email has ever arrived. The original emailed document also shows an excess of 1700Euro which they verbally confirmed was a mistake and that the zero excess we had paid for would be shown on the updated version (that never came). Fourthly, at both pickup and drop-off we were asked to electronically sign documents. At the point you do this you have no idea what you are actually signing because you just get a tablet thrust in front of you and all you can see is a blank box on the screen where you scribble your signature. This is very disconcerting. These experiences made this particular car hire experience very stressful. We ended up having to take lots of pictures of the car on pickup and drop-off and just hope we hadn't signed for anything we wouldn't have agreed with. We did at one point eMail AutoEurope with our concerns on the relevant email address for rental support but just got a stock response asking us to fill in a form. Why couldn't you simply read the email? "
" Firstly we had hired a Renault Clio but on pickup were offered the smaller Lancia Ypsilon as being in the same economy group. This was disappointing since we felt like we had paid extra when booking to get the Clio and not the Ypsilon. In the end we resolved this by paying a local upcharge to get a VW Golf instead. Secondly, we thought we were hiring from Enterprise Rent-A-Car but it turned out that the car was actually being supplied by LocAuto, a company we had read poor reviews about. Having read these reviews were very concerned about what claims and charges might be tried on when we returned the car. Thirdly, the Golf we eventually took had a lot of scratches and dents. We were emailed a document showing these just before pickup but also spotted some extras on pickup that we were told had been noted and we would be emailed a new updated copy. No such email has ever arrived. The original emailed document also shows an excess of 1700Euro which they verbally confirmed was a mistake and that the zero excess we had paid for would be shown on the updated version (that never came). Fourthly, at both pickup and drop-off we were asked to electronically sign documents. At the point you do this you have no idea what you are actually signing because you just get a tablet thrust in front of you and all you can see is a blank box on the screen where you scribble your signature. This is very disconcerting. These experiences made this particular car hire experience very stressful. We ended up having to take lots of pictures of the car on pickup and drop-off and just hope we hadn't signed for anything we wouldn't have agreed with. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 5
PISA, IT - Reviewed by GRAHAM - 10 September 2022
" Once again AutoEurope came up with a "bargain" at these very pricey times. Satisfaction: Total "
" After booking with some trepidation, as the Pick-up location was away from the main Airport facility, we were impressed to find that upon arriving at the Shuttle bus collection point, the Centauro bus arrived almost immediately to take us to their Vehicle Collection office. Obviously they monitor clients Flight Arrivals. Checking in was efficient and the Staff good natured and polite. Vehicle was in very good condition. The only concerns were; 1. The fuel tank was supplied half Full, to be returned half full, (not easy to estimate when refuelling). 2. Returning the vehicle to the Drop off point, during "rush hour", was slightly confusing due to the Drop off location. Staff efficient, the Contract was completed successfully. Would I book Centaur again? YES, most definitely! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by STEVE - 07 September 2022
" Great pickup drop off and car. Clear instructions as to how to get to the office for car collection from Pisa airport arrivals would be good as it took some time to find out where to go and how to get there. "
" Great pickup drop off and car. Clear instructions as to how to get to the office for car collection from Pisa airport arrivals would be good as it took some time to find out where to go and how to get there. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LUCY - 04 September 2022
" Overall a very good experience for the price. Car was pretty bashed about but it was the end of the season and we paid a low price so we weren't too bothered by it. Would happily use Locauto again. We bought excess insurance elsewhere and would advise others to do the same. "
" Overall a very good experience for the price. Car was pretty bashed about but it was the end of the season and we paid a low price so we weren't too bothered by it. Would happily use Locauto again. We bought excess insurance elsewhere and would advise others to do the same. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PISA, IT - Reviewed by ANDREW - 04 September 2022
" Very good all round experience. Only comment is that customers should be advised in advance that debit cards are not accepted, only credit cards. "
" A thoroughly easy and professional service with pleasant staff. I would be happy to book with Leasys again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ADAM - 30 August 2022
" Please see note above. I would like to get my deposit back as soon as possible, otherwise will need to raise a formal complaint. "
" The car was great and drop off was simple and quick. However, I am still awaiting my deposit of €300 which was taken at the counter. I was also charged an additional €125 due to only having a debit card available to use as a deposit which, for some reason that was not explained, meant that I had to pay for additional insurance. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ATTILIO - 30 August 2022
" Pisa airport being reconfigured car hire area not very accessible or user friendly "
" Businesslike, good value "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
PISA, IT - Reviewed by EMMA - 29 August 2022
" Efficient altho when got to pick up the car it transpired I could have booked for a few extra hours rather than having to pay for a whole extra day to get me from pick up at 12 to drop off at 2pm?! But helpful when I needed to change the name of the drivers over for our further 2 cars in Sicily! "
" All was good but the clutch on the car was not great! Shame Roadside assistance is not included as a matter of course but otherwise the car size etc was good and drop off very uneventful!! We have two more cars rented in Sicily so hoping they will be good especially as have my elderly parents with me!! Thank you "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PISA, IT - Reviewed by MARK - 19 August 2022
" Auto europe website and booking was great . Hertz staff at Pisa were excellent and a call to their office ensured we got the right vehicle for our needs. "
" Staff at Pisa Airport office were excellent. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by ANDREA - 16 August 2022
" I have hired cars from Auto Europe over many years and have always been confident of receiving a good service. It would appear, this year, that hire cars are expensive. Costs in this regard may influance on my next trip to Italy. "
" Efficient. However, a smile from the other side of the desk would have been nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by HARRY - 15 August 2022
" I generally always have a great Auto Europe experience, and putting aside the car/child seat issues, this rental was no exception. "
" We were given a Lancia Y, an Economy Class car. This was described as suitable for 5 people, but that number would have been impossible to accommodate. The child seats we rented for the 4 days, were overpriced and very dirty and tatty. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PISA, IT - Reviewed by JULIAN - 15 August 2022
" Fantastic service all round. "
" Can't fault the service at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ARTHUR - 14 August 2022
" All good !!! "
" Professional , efficient , very friendly , English speaking , "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BARRY - 12 August 2022
" All good. "
" Excellent, prompt service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CHRISTOPHER - 12 August 2022
" Our flight was delayed so we telephoned Autoeurope to let them know we would be late collecting car. This message was not passed on to Sixt. When we arrived the office was just closing. We were very lucky to have been able to collect cars and also not to be charged the out of hours fee. "
" Hired a medium sized car from Pisa airport for 2 weeks. Car rental office easy to find and within walking distance of arrivals. Lady on reception very efficient, although tried to sell lots of add-ons. Drop off was easy although car was not checked in my company which would be preferable. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by ROBERT - 11 August 2022
" See above. "
" I have already provided feedback to Avis direct but I couldn't fault their service; well worth the higher cost compared to budget companies. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by JAMES - 09 August 2022
" Why would I? Good price - terrible service. I'd rather pay more for better service. "
" Picking the car up took extraordinarily long, Too long. Hours in a queue. On return there were no Leasy spaces. Fortunately a member of staff who was very good helped - who happened to be outside the main building. The car itself - A Jeep Hybrid, - flashed a warning light to brake for no reason but then actually automatically broke while travelling in the fast lane which was extremely dangerous. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by GURPREET - 08 August 2022
" Auto Europe were not transparent with the charges. See my official complaint. "
" See official complaint that I have raised. Over £1100 of hidden costs! Unacceptable "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 4
PISA, IT - Reviewed by ANDREW - 06 August 2022
" All good "
" Quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by ANNA - 04 August 2022
" Excellent. See above. "
" The blonde girl on reception was charming, the man who we gave our keys to at the end of the rental was very nice too. The car was lovely, new with only 15k on the clock. A good experience (unlike Gold Car in Spain - they are charlatans who rip people off!) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by EAMON - 03 August 2022
" As above "
" The pick up of the car in Pisa took over 1 hour. Not great but otherwise very happy and will look to book again soon. Many thanks "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by HUGH - 03 August 2022
" Have requested a full refund and awaiting a reply. We had to rent a car from another company "
" There was a large queue at the desk and the person at the front of the line had waited 3.5 hours and then told no cars available. We waited 1.5 hours and told no cars and the system kept failing. Wouldn't want anyone to go through the same experience "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by MARK - 31 July 2022
" The car was very good. "
" Had to pay an extra €30 for breakdown cover. Disappointing. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PIERO - 29 July 2022
" Good all round experience "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RICHARD - 28 July 2022
" No complaints "
" Good service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by DUNCAN - 21 July 2022
" All worked to plan- no simple and no issues "
" All was vertstraightforwsrd and no issues with pickup, vehicle or return "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by DAVID - 20 July 2022
" Strongly recommended a no complaints at all. "
" Excellent price (booked well in advance!). No queueing, upgraded, new car. Courteous staff . Good briefing. Easy, quick return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LUKE - 18 July 2022
" took too long to confirm the booking with siciliybycar "
" poor value for money the booking suggested debit or credit card, however on pick up I was told I needed credit card and was then charged another £600 on top of my booking for a lower standard vehicle the counter staff showed me the fine print on page 3 of the terms that are not available until after the booking is made this is not acceptable and will be investigated by my legal team "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PISA, IT - Reviewed by JAMIE - 17 July 2022
" Simple and efficient service "
" Excellent and friendly customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANDREW - 13 July 2022
" Auto Europe staff I spoke tried to be helpful but ultimately said they could not do anything beyond asking Goldcar to call me. My insurance covers cost of excess charge but not taxi. Ultimately left €190 out of pocket and lost valuable holiday time for no good reason. "
" Had a tyre blow out. Rang breakdown service. Unexpectedly had the car taken away & left stranded with two young children. Did well to reclaim our belongings (two baby seats & a pushchair) from the car. Given no choice but to get a €190 taxi to Pisa airport to collect a new car otherwise would have been left with no rental vehicle for reminder of holiday. Staff were spoke to were unhelpful and rude. One sarcastically wished me good luck and put the phone down on me when I asked if any chance of getting the car back from the breakdown service. Don't understand why the spare tyre was no put on vehicle instead of taking the car away. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 07 July 2022
" Incredibly expensive "
" Very expensive dirty car , "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PISA, IT - Reviewed by RICHARD - 04 July 2022
" Excellent "
" Very friendly and professional staff, efficient and helpful - excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GORDON - 04 July 2022
" I have used AutoEurope a number of times before and would gladly recommend from previous experience. However my experience this time has changed that opinion. "
" I was under the impression that I had already paid for all insurance needs and this was confirmed on my voucher. I expected to pay an additional €133 for an additional driver when I picked the car up. I appear to have been charged €42 for 'oneri automb vehic fee' , €14 - CDW, and €14 - TP although it is difficult to tell from the receipt as the figures do not add up. I was expecting to pay an additional €133 but have been charged €194.72. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PISA, IT - Reviewed by JONATHAN - 03 July 2022
" Just crazy expensive "
" Just crazy expensive "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BRYAN - 02 July 2022
" Service was fine from autoeurope. "
" Booked and paid for a 4 door car but received a 2 door. Staff member would not accept that we had booked a 4 door and was only interested in trying to sell insurance we had already paid for "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 28 June 2022
" Good experience, easy to find and compare "
" All good, the car was a bit battered when we got it but not surprising given Italian drivers & roads! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by DANIEL - 27 June 2022
" Would definitely use Auto Europe & SIXT again "
" Friendly & helpful staff "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by BALBIR BILHAR - 26 June 2022
" Never "
" Charged extra although I paid extra with with you "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
PISA, IT - Reviewed by LUKE - 20 June 2022
" Very good. Stress free experience. Staff very friendly. Smooth experience all round. "
" Excellent pick up and hire experience. Pisa airport signposting for rental car area could do with improvements but this is not the fault of Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by ALEXANDRA - 14 June 2022
" I'm a little less enthusiastic about AutoEurope because I wondered whether Avis's unwillingness to deliver decent service related to our having arranged the booking through a third party. It concerns me that we paid well over the odds for the car and whilst we got a refund on the second driver (because presumably Avis had taken that money directly) redress opportunities seem limited. I would be very reluctant to use Avis again (and Pisa is an airport through which I travel regularly). "
" We had booked a 'special' compact automatic but when we arrived at the front desk were offered a Toyota Corolla and told it was in the same class. We were offered an Audi A3 but this involved an additional charge which we hadn't budgeted for. They also tried to sell us Sat Nav which was integral to the car anyway. In the parking lot discovered that a Toyota Corolla was an estate (who knew?), which was wholly unsuitable for where we staying. The parking lot staff found us a Renault Clio which was both automatic and compact but not 'special'. We were too tired to do anything more and drove off it. The parking lot staff were great; the front desk woman had an abrasive manner and arguably if as the seller you can't supply what was ordered the onus is on you to make good, not fob the buyer off with something less than was paid for. We should have argued this but just too tired (something I suspect they rely on). I have already fed this back to Avis who very swiftly responded to the negative feedback so that side of customer service is okay. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by NICOLA - 13 June 2022
" As above - staff were very helpful and resolved what could have been a terrible situation! "
" Just the best car hire experience ever. Staff went above and beyond... I left my passport on the counter by accident and they were incredibly helpful phoning me to let me know they had it safe and ensuring they retained it and had it ready for me when I dropped the car off! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by KEVIN - 11 June 2022
" Same as question 3. "
" Extremely expensive (€500 for one week) for a Mitsubishi space star which looked like it had previously been through 2 world wars. However, that said, collection and drop off was very good. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PISA, IT - Reviewed by DAVID - 05 June 2022
" The booking process online was easy. We have ysed AE before so already had an account. The Sixt staff were very good in Pisa, speaking good English. The car we were allocated was better than we expected and was very good. The return was easy too with a lady meeting us to collect the keys. My only complaint is that we did not receive the hire agreement and contact details by email as advised. We got a puncture during the rental and fortunately we managed to get it mended locally, otherwise we wouldn't have had any phone numbers for recovery services. "
" The staff were very good in Pisa, speaking good English. The car we were allocated was better than we expected and was very good. The return was easy too with a lady meeting us to collect the keys. My only complaint is that we did not receive the hire agreement and contact details by email as advised. We got a puncture during the rental and fortunately we managed to get it mended locally, otherwise we wouldn't have had ohone numbers for recovery. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by STUART - 04 June 2022
" Fast and efficient. However I don't understand why you all try to sell extra insurance when we already have full insurance on the car. "
" Friendly efficient staff. Didn't try to over sell extras. But we did upgrade to car which turned out to be the decision. So thanks for that.fast and efgicient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MICHAEL - 02 June 2022
" Good value. Just the car we wanted. "
" Excellent service. Great car. Good price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SHAUN - 01 June 2022
" Auto Europe was easy to use and see deals for the right car/insurance. Need to improve the drop off process. As it turned out we had plenty of time but if things had been tighter it would have been VERY stressful "
" Seemed to be more than the usual delays in picking up the car - why does it take so long when they have most of the information? Car was fine, and well priced. Drop off was awful - no signage for where to leave the car, no staff to receive the car. In the end I had to wait for a Leasys car to be collected, parked in the spot they'd just left and pushed into the queue at the Leasys desk to give them the key - in an envelope with my details, the car details and confirming what car space I'd left it in. I took photos of the car and haven't heard anything from Leasys so assume it is all good, but it was not a relaxed way to return the car "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 9
PISA, IT - Reviewed by IAN - 01 June 2022
" No Problems at all "
" Overall, Very good , No problems at all, very friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BIRGIT - 01 June 2022
" Had voucher, didn't had to tell anything, this was good because I can't speak Italian. "
" Staff was friendly but needed time, had to wait for one hour before car was available, "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by KEITH - 31 May 2022
" Easy to book,good choice of vehicles and price ok "
" Very slow at pick up not much technology,but very polite.had to wait for car to be prepared,all ok but windscreen washer empty. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PISA, IT - Reviewed by MARK - 29 May 2022
" Great hire car but was very unclear about the pricing - was expecting it to be far more expensive than the original quote but it wasn't so don't really understand that as we had an upgrade, extra drivers and bought excess waiver. Not complaining though! "
" It was great though the pricing policy was very confusing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JEREMY - 28 May 2022
" See answer to 3 above - no problems with Auto Europe and would use again. "
" Car provided (Seat Ateca) probably better than Opel Grandland (or similar) booked so no complaints. Staff very easy to deal with going out and coming back, not long to wait either time, except having to wait a short while after collecting the car to report more existing minor damage than identified on collection details. Only problem with Seat is that the sat nav did not work but the Opel car booked did not come with sat nav so could not really complain, just unfortunate. Generally a positive experience for the first time with Sicily By Car and would use again. Only general issue is car rental seems extremely expensive in Italy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by ANDREW - 27 May 2022
" Easy to use website and fairly easy booking process. "
" Overall very good, but collection slower than it should be due to needless duplication of some paperwork. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROBERT - 15 May 2022
" The vehicle provided was slightly below that expected, a BMW 2 series GT compared to a BMW 3 series. Still an excellent car and whilst possibly technically in the same group, AutoEurope offered both ...but with a price gap between them. "
" Overall excellent, but pick up was affected by all computer systems being down and drop off was a little slow, with the vehicle check taking longer than usual. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by ARMANDO - 11 May 2022
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JAKE - 10 May 2022
" on collection I was told because I was not the CC holder I could not be the main driver (whether this is a goldcar issue or auto europe I dont know). This couldn't then be corrected on the system and the broker IE you guys were not open to be able to rectify. I then had to pay 300 euros on a debit card to get the card released as well as extra insurance so that it wasn't 900 euros. I was told this would take 3 days to return to me after the drop off, but I am now over a week later and still the funds have not been returned. 300 Euros is not a small amount to hold so I would appreciate this being looked into immediately. "
" on collection I was told because I was not the CC holder I could not be the main driver (whether this is a goldcar issue or auto europe I dont know). This couldn't then be corrected on the system and the broker IE you guys were not open to be able to rectify. I then had to pay 300 euros on a debit card to get the card released as well as extra insurance so that it wasn't 900 euros. I was told this would take 3 days to return to me after the drop off, but I am now over a week later and still the funds have not been returned. 300 Euros is not a small amount to hold so I would appreciate this being looked into immediately. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
PISA, IT - Reviewed by GRAHAM - 07 May 2022
" Italy car hire, now Eye wateringly expensive. Why? "
" Efficient, polite, friendly "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by NEIL - 30 April 2022
" Car was clean. Staff were helpful "
" Very helpful counter staff. Gave good advice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JONATHAN - 29 April 2022
" The counter chap suggested we take a Panda over the Fiat. Great advice. Overall great experience - once I had found the desk in the main building! Went to car lot first, "
" The counter chap suggested we take a Panda over the Fiat. Great advice. Overall great experience - once I had found the desk in the main building! Went to car lot first, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CHARLENE - 23 April 2022
" Great experience. "
" Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by STUART - 19 April 2022
" I love the flexibility of AutoEurope "
" I nearly always choose Sicily by Car, nice cars... reasonable prices... great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by CHRISTINE - 16 April 2022
" Very pleased with the service, would not hesitate to use Avis again "
" Efficient service and staff but hire is rather costly. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by BEVERLY - 04 April 2022
" See above "
" It is years since I worked with and used SBC as a supplier and client. The whole set up is very professional and client friendly from the website to the staff. Unfortunately the car suffered damage by a third party and the matter is still being sorted out after a week. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by IAN - 04 April 2022
" I had to return to the rental desk at a later date as the legally required snow chains had not been included. Otherwise everything else was great. Thanks. "
" I had to return to the rental desk at a later date as the legally required snow chains had not been included. Otherwise everything else was great. Thanks. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by STUART - 31 March 2022
" I like the flexibility of booking with Auto Europe "
" excellent service yet again. Nearly always use Sicily By Car when I visit Pisa these days. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GIOVANNI - 30 March 2022
" Disappointed. One of the passengers is 82;and the walk was very difficult "
" There was No driver for the shuttle bus and we had to walk in both directions "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by MIKE - 23 March 2022
" all good as per usual "
" car was fine but a bit battered, lots of scrapes, on this occasion it was not a problem as no weddings or social events! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PISA, IT - Reviewed by STUART - 07 March 2022
" Excellent, as always. "
" Sicily by Car are always reliable and quick. Cars may look a little more 'used' than some of the bigger names, however the pricing and excellent service balance that out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by BEVERLEY - 04 March 2022
" Good. Would use again "
" Collecting car was excellent. My only criticism is that I had to return the keys to the rental desk and had to queue behind people collecting hire cars. Usually the car gets checked in the car park which saves time. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PISA, IT - Reviewed by BARRY - 04 March 2022
" Please see above: It took approximately an hour and a half / 2 hours from arriving at the pick up hall to leaving with a vehicle, which meant I missed an appointment. The delay was because: 1. the (upgraded) vehicle was not fitted with winter tyres and 2. had no snow chains in the boot, despite my informing Leasys the hired vehicle would be going to Austria. Eventually I was re-allocated the vehicle I originally requested, viz a Jeep Renegade. The Renegade 4xe Hybrid I was allocated is a superb machine and performed extremely well during the hire period (thank you!). However, the vehicle had not been 'checked out' for use and, consequently the fuel tank was not full and the vehicle had not been checked for any damage. After an extremely cursory look around the vehicle together (it was by then dark) minor damage to the rear bumper was acknowledged by the agent - however nothing was noted on the lease document. At this point I was advised to take photographs of any damage to the car, which I did in daylight the following day. I have the photographs 'on file', should it become necessary to present them in the future. Check-in went relatively smoothly. I explained to the (different) agent the situation I had encountered at check-out. Nothing was noted by the receiving agent with regards to any damage, &c. on the 'check-in' ticket I was asked to sign. Rather than argue the issue of fuel regulations, I left the vehicle with a full tank of petrol. I trust I shall hear no more regarding the issue. Your records will show I have been an extremely loyal customer to Auto Europe over the years, having always previously received excellent service from AE, and intend to continue to be so. Thank you. BAH. "
" It took approximately an hour and a half / 2 hours from arriving at the pick up hall to leaving with a vehicle, which meant I missed an appointment. The delay was because: 1. the (upgraded) vehicle was not fitted with winter tyres and 2. had no snow chains in the boot, despite my informing Leasys the hired vehicle would be going to Austria. Eventually I was re-allocated the vehicle I originally requested, viz a Jeep Renegade. The Renegade 4xe Hybrid I was allocated is a superb machine and performed extremely well during the hire period (thank you!). However, the vehicle had not been 'checked out' for use and, consequently the fuel tank was not full and the vehicle had not been checked for any damage. After an extremely cursory look around the vehicle together (it was by then dark) minor damage to the rear bumper was acknowledged by the agent - however nothing was noted on the lease document. At this point I was advised to take photographs of any damage to the car, which I did in daylight the following day. I have the photographs 'on file', should it become necessary to present them in the future. Check-in went relatively smoothly. I explained to the (different) agent the situation I had encountered at check-out. Nothing was noted by the receiving agent with regards to any damage, &c. on the 'check-in' ticket I was asked to sign. Rather than argue the issue of fuel regulations, I left the vehicle with a full tank of petrol. I trust I shall hear no more regarding the issue. Your records will show I have been an extremely loyal customer to Auto Europe over the years, having always previously received excellent service from AE, and intend to continue to be so. Thank you. BAH. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PISA, IT - Reviewed by EDWARD ANDREW - 01 March 2022
" Quick and efficient as usual. "
" Surprisingly easy process. No problems. Polite staff. Decent car. Would use again. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PHILIP - 22 February 2022
" Good "
" Good except we had to wait over 20 minutes for the customer to be dealt with in front of us "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by KEVIN - 20 February 2022
" Nice clean car and lovely staff "
" Both drop off and pick up staff were really nice and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ARCANGELO - 16 February 2022
" Simple to use website that gives you plenty of choice. "
" Staff are always courteous and make the whole experience pleasurable, thanks to Federica and Fabio. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ARCANGELO - 08 February 2022
" Auto Europe website very easy to navigate and make a booking. "
" The staff are always very helpful and make the process so easy and pleasant. Thanks Federica and Fabio. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MONICA - 12 January 2022
" As mentioned above. "
" Always looking for booking Sicily by car, while very reliable, very friendly service, always available. accommodating. Can't praise them more. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by TIMOTHY - 04 January 2022
" as above "
" I was very disappointed that a cancellation couldn't have been offered in the extreme and sad circumstances Tim "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by STUART - 21 December 2021
" Very happy using Auto Europe. particularly appreciate the full flexibility in these uncertain times. "
" Has a relatively short wait to collect the car. Car was reasonable condition (few scratches and marks) but overall a good experience. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by ROBERT - 16 December 2021
" Weve used Auto Europe for many eyars and always found them easy to deal with and helpful when needed "
" No problems experienced "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ALDO - 14 December 2021
" B "
" A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAN - 09 December 2021
" As above "
" Had puncture on day one of rental. Rang Roadside assistance, no-reply, rang customer service, no reply. Ended up having to use space-saver and so not able to use car other than to and from hotel. Still waiting for a reply to email to customer service as to why no response and what costs are. Staff at airport friendly and helpful but couldn't help at all other than to give email of customer service "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 7
PISA, IT - Reviewed by PHILIP - 08 December 2021
" Stress free and easy "
" Very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROBERT - 02 December 2021
" Please see above "
" The experience was okay but not great value for money. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
PISA, IT - Reviewed by JAMES - 15 November 2021
" This has been covered in the above. "
" Generally a satisfactory rental experience. The only negative was the fuel tank not being full. Judging how much petrol to add towards the end of the hire for the fuel gauge to indicate the same as at pick up is a challenge. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PISA, IT - Reviewed by PIETRO - 12 November 2021
" Delighted "
" Very efficient, speedy, no fuss, polite Delighted. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PETER - 05 November 2021
" The booking process is nice & easy and hassle free. If Suppliers could easily update you with minor changes [in this case the main Counter was moved from the Rental Office to where the car is parked], then that would be spot on. "
" On the whole good and interesting that a Hybrid was provided. The usual Official Counter was closed, so perhaps better signage on the Counter as to where to go would help, but not a big issue. There was some wheel damage that I had to point out, but it was accepted & signed off easily. Returning the car was nice & easy too. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by PHILIP - 01 November 2021
" Ok "
" Only problem is convoluted route to the office from the southbound autostrada. V difficult to find. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by PATRICK - 27 October 2021
" N/A "
" Smooth booking process, checking in was speedy but was very quiet "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by SIMON - 27 October 2021
" Car not in good condition "
" Not a full tank and no wiper fluid "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 4
PISA, IT - Reviewed by SARAH - 21 October 2021
" Always easy to deal with Auto Europe. Decent cars from major trusted rental companies, at a competitive price. Also, the reassurance of the extra damage cover for tyres, windshields, etc. is realistically priced. "
" Car had quite a lot of damage on it. However, it was all clearly documented. On collection, the car did not have a full tank, making it harder to judge the return fuel level. There was no windshield washer fluid in the car at all. No staff were in attendance in the drop-off area (but it was a quiet time of day). Overall, it was a good little car, at a competitive price, and I will definitely use Keddy again. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by KEVIN - 12 October 2021
" Good value in the current expensive market. "
" Prompt and efficient check in and check out. Car was clean and well specked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARTIN - 10 October 2021
" Why is car hire so expensive this year? It's almost double what I normally pay. I've also used Autoeurope regularly for 18 years and don't get any loyalty benefits - why not? "
" The car wasn't clean and the pump for the windscreen wash didn't work. Otherwise I like Sciliy by car, they are a nice company to deal with. Car hire generally is far too expensive at the moment - why is this? "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by PHILIP - 08 October 2021
" Always the best but not always cheapest "
" Best experience ever in Pisa and liked the fuel use policy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROBERT - 08 October 2021
" I go to Italy a lot and have used Maggiore several times and always found their service to be very helpful and convenient "
" I was very pleased with the sevice from Maggiore and the vehicle was fine and suited my needs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by FRANCESCA - 07 October 2021
" As above, but not exclusive to Sixt- All car hire company are currently working as a cartel to overcharge for insurance. As I visit Italy about 4 to 5 times per year it will reach a point where it will be more convenient for me to buy a car and stop hiring altogether. "
" Very good from the point of view of staff and management. Overall value however remains low due to the exorbitant cost of the insurance imposed by Sixt. This is not something down to the staff, who are incredibly well prepared and professional, but to the company itself. Average comprehensive motor insurance for a new small car may be between 500 and 900 Euro per year. Sixt's price is roughly 6 times that, which begs questions about the ethics of this charge. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by STEPHEN PETER - 04 October 2021
" as above "
" The staff at the reception where very polite and very professional . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 03 October 2021
" Keddy and Autoeurope mean nothing to me they are front or middle men. I picked the car up from Eurocar !! "
" Car hire is full of tricks to sell you extras or get extra money off you somehow. Be very very careful. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 3
PISA, IT - Reviewed by STEPHAN - 02 October 2021
" See comments above about Pisa airport and distance from terminal to rental car parks "
" There is a problem with all rental cars at Pisa airport as there is now no shuttle bus to the terminal and departures is now at the far end of the terminal so it is a long walk with luggage and for elderly people. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by ROY - 01 October 2021
" Need to keep up to date with airport changes "
" Directions to car hire were out of date and incorrect. Appeared to be closed at first and only after harrowing experience found the new location No shuttle service 500 metre walk with cases "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PISA, IT - Reviewed by PHILLIP - 27 September 2021
" Lovely clean car, almost brand new. Extremely economical to run (Audi A3 automatic diesel) with plenty of oomph. "
" Very friendly people to deal with. Only negative was that we had to wait for quite a long time to pick up, because there was only one member of staff on duty, but I suspect that even if there had been another person the Covid rules may have only permitted one customer at a time in the office. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CATHERINE - 23 September 2021
" Easy to get to, helpful staff (Marta) clean office area with hand sanitizer, comfortable car, no delay at return. "
" Pleasant and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by FREDERICK - 17 September 2021
" Ok with you not pleased with hire company "
" Told me that my insurance you sold me was useless. Long time to pick up a vehicle ,with all sorts of irrelevant warnings from staff Vehicle heavily damaged but not disclosed had to get staff to mark up 10 damage areas as against 1 shown on hire documents. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 1
PISA, IT - Reviewed by GIULIO - 15 September 2021
" I have been a customer of AUTOEUROPE for a very long time, probably 20 years. I will NEVER use AUTOEUROPE again and will do everything I can to discourage anyone I know to use your services. I tried to modify the booking as I had to change my travel plans, just a few hours after the 48 hours deadline. I talked with two assistants who gave me conflicting information, and did not do anything to help me. I wonder what happened to the money I paid, as Budget said they will not receive a penny. I will take this matter to the ombudsman if I have the time to do it. "
" It was impossible to talk to a representative for 24 hours, on a mobile and on a landline. When I finally managed to talk to one, it was not helpful. I asked to keep the car I paid for less than 24 hours but they said they could not. I lost the whole amount of the booking and will NEVER use Budget again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by SALLY - 13 September 2021
" Can't fault Budget. Excellent service and fab car! "
" Very likely indeed. I have submitted 2 for the price as all car hire prices are exorbitant this year and last year. Budget however were truly excellent and their price the lowest. Loved the car and it was in excellent order and the staff and service was first rate. Well done Budget "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BARRY - 11 September 2021
" I alway use Auto Europe - reliable service. "
" Craking little car. Good Service. Expensive, but all car hire prices are being hiked. Look forward to normality. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GEOFFROY - 07 September 2021
" Very Good service! "
" Very profesional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ARCANGELO - 05 September 2021
" AutoEurope website is very easy to use "
" Federica at Budget went out of her way in providing helpful assistance, I'll certainly be using Budget again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RICHARD - 28 August 2021
" See above "
" When I was working as a lawyer I used to use Avis regularly. When I retired and stated regular travel to a holiday home in Italy I found it considerably more expensive than others. This time the price was right and I found the service significantly getter than competitors. I shall hope to use Avis again. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by RICHARD - 19 August 2021
" I suppose Covid is blamed for the price escalation? "
" Very old and damaged car still with marks on paintwork where previous advertising decals had been. Not impressed particularly considering vastly inflated prices (by all car rental companies at present). When I asked for another car I was told it was the only one they had. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PISA, IT - Reviewed by FRANCESCA - 18 August 2021
" same as above "
" Very good. The only thing that took some negotiation was the willingness of thee staff to allow me to stay within the mini - category; they were rather keen for me to upgrade- I need small cars which can be parked easily. The other issue is the price of the insurance- there used to be a cap to the amount payable- this excessive, no excess- insurance price militates against car rental, because with 10 one month insurance premiums one can buy a small second hand car for a whole year. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by STUART - 16 August 2021
" nice and easy to book and collect "
" Nice and easy, luckily I got there before the queues! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CHRISTINE - 21 July 2021
" See above "
" I have used your company and Gold Car at Pisa airport many times and each year the service has improved until this year when it was 10 out of 10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CLIVE - 02 July 2021
" Auto Europe are our trusted agent of choice and usually the cheapest. Been using them for years. "
" Absolutely spot on. Smooth experience from beginning to end. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PETER - 11 June 2021
" Easy to use and pricing good too. But you need to sort out rip off pricing by hire companies as discussed in para 3 "
" Our Flight was cancelled so had to re-book. This meant dropping the car off at 6.30pm instead of 3.30pm. Despite having the car for 3 weeks and me emailing & speaking in person , they charged a full day at TWICE the rate we had been charged . Not happy. Covid/Flights being cancelled is going to cause problems for some time to come so you need to put in place safeguards where hires can be continued at the quoted rate hassle free. An email contact thro yourselves would be good, as most problems occur during a hire. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
PISA, IT - Reviewed by ALEXANDRA - 26 December 2020
" Brilliant. I go for Sicily by Car because they're helpful and easy and friendly. "
" The team at Sicily by Car have been so very helpful throughout this Covid year! Falling over backward to make the whole experience stress free and easy. wish all car hires were like them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JULIE - 15 November 2020
" No support from AutoEurope. Had to contact the Travel Doctor at The Times newspaper to achieve a result. Poor service. "
" Company made substantial unauthorised charges to my credit card, took 6 weeks to acknowledge their error and now say that it will be another 30 to 60 days before I am reimbursed. Disgraceful. Will never use Avis/Maggiore again. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by ALEXANDRA - 12 November 2020
" Auto Europe is my go-to company because they are by far the best out of the lot, and I have been hiring from them for over 11 years "
" I tend to choose Sicily by Car in the list because they have good cars and don't push extra insurance and it's a smooth experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JAMES - 05 November 2020
" I called Auto Europe prior to returning the hire car earlier than planned (16 days earlier), and was advised that no refund would be possible from Auto Europe, however it was possible that Enterprise (or is it Locauto) may offer some form of credit note. Unfortunately the experience of dropping the car off was so shocking, that I did not request a credit note. Indeed, by returning the car early, Locauto effectively had the car available to them for a further 16 days before the next possible scheduled hire. To date, neither Locauto (or is it Enterprise), or Auto Europe have offered any form of credit for unused hire days. "
" At Pisa, Enterprise Car Hire is branded as Locauto Car Hire. This created confusion at the start of the hire. We took care of the car as if it were our own during our stay in Tuscany, that had to be shortened owing to Government policy changes concerning Covid-19. The car appeared to be in good condition for drop off, however the 'Locauto' representative identified two or three very small micro surface chips on the windscreen, only visible if looking at about 10 cm from the windscreen. The Locauto representative specified that the damage was caused during our hire because they would never hire out a vehicle with this damage, as it would be unsafe to do so. (the surface spot chips were less than 1mm if that). The windscreen would have to be replaced, and my account would be charged for the replacement, approximately 500 euros. I protested that I could not have been reasonably expected to inspect the car at the level the representative completed the inspection, and that I was therefore not satisfied that the car was damaged during my hire. Indeed, another customer awaiting their turn to drop off their hire car made attempts to advise the Locauto representative that the type of damage that she was insisting necessitated a windscreen replacement should only need a spot repair solution if at all. It certainly did not warrant a new windscreen. On a positive note, the customer service department subsequently handled my concern in a timely manner, however they were unwilling to shift from the position taken by the Locauto representative at Pisa Airport. I subsequently reviewed Locauto Pisa Airport via web forums to discover that Enterprise had taken over Locauto last year, and that the Locauto customer handling of drop off that I experienced at Pisa Airport was not unique. When I elected to use Auto Europe, it was due to their involvement with Enterprise. I would not have chosen to hire a car from a local or domestic only car hire company. I have hired many cars for short stays in Europe and the US, and I can only offer that this is easily the worse case of customer handling I have ever experienced. It makes it even more concerning that there appears to be a history of this type of very small claimed damage resulting in hefty damage claims by Locauto Pisa Car Hire. The Pisa Airport Locauto experience was so negative - it damaged the overall outcome of what was a wonderful time in Italy. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by JONATHAN - 13 October 2020
" Rental companies need to be more proscriptive with regard to the use of something similar. "
" Class of car booked EDMR (Polo or something similar) turned out to be Lancia Ypsolom. This vehicle is more in the class of Fiat 500. Beside the Sixt Italian website doesn't feature Lancia's of any description. Had to upgrade to get something more comparable with that ordered. Stating something similar is all very well if something similar is offered. Being given a small car isn't. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PISA, IT - Reviewed by PHILIP - 10 October 2020
" Quick and easy "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SARAH - 08 October 2020
" See above "
" Office closed on our arrival we had to hire a car from another company. Have tried to complain but no one has dealt with the problem and refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MONICA - 03 October 2020
" Auto europe still the best company to rent a car from. Only comment i would make is there should be an advantage in price for people who renting via Autoeurope for a last 10 years and regular rental nearly every month, there should be a special price for constant returning customers. Certainly now with tripled prices since last year rentals. "
" So far this year the best experience was with six. Far above other suppliers concerning service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BARRY - 02 October 2020
" Car small though very adequate. At collection, a pain in the butt to have to wait for 20 munites for a phone call from (I think, Rome?) before the car was released, especially as on a tight deadline. Didn't like having to give out verbally personal details (e.g. Driving Licence Number / Credit Card details) in a public place - anyone could have beed listening. Drop off ok, though car check was cursory and would have preferred a sign-off as previously and with other car hire providers. "
" Car small though very adequate. At collection, a pain in the butt to have to wait for 20 munites for a phone call from (I think, Rome?) before the car was released, especially as on a tight deadline. Didn't like having to give out verbally personal details (e.g. Driving Licence Number / Credit Card details) in a public place - anyone could have beed listening. Drop off ok, though car check was cursory and would have preferred a sign-off as previously and with other car hire providers. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by HILLIER - 30 September 2020
" I have used AE many times without problem. They are always easy to deal with. "
" I selected an Audi A3 at extra cost but on collection the representative allocated a Nissan Qashqai without informing me. The agent only admitted the change when asked specifically. It was explained that an A3 auto was available but it would have been extra. Whilst I am willing to accept equivilent vehicles (which in this case it wasn't) if paying the basic price but not if one is paying a premium. The check in on return however was absolutely fine. I have no issues with Auto Europe however and will doubtless use them again. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by JOHN - 30 September 2020
" c "
" Overall good. I thought the cost of adding an extra driver was high and unexpected, I think AutoEurope could inform Eurocar that I had taken out their extra cover to avoid confusion. There was noone to check the car at 08.45. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
PISA, IT - Reviewed by JOHN - 29 September 2020
" Easy to book and cancel if required. "
" Car had more damage than shown on paperwork. Also had issues with SatNav screen display, not working intermittently. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by PETER - 25 September 2020
" Easy booking and good insurance cover options make the site good to use. "
" Great company and always a pleasure to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAUL - 24 September 2020
" Excellent car. Good value. Convenient pickup/drop-off. Friendly and efficient staff. "
" Counter staff not fully aware of terms agreed and paid for ie additional driver without charge. Potential liability for excess damage not as clear as I would have wished and not sure that it agreed with what I had arranged. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 23 September 2020
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SUSAN - 23 September 2020
" Very good. "
" Very good experience. Very nice staff. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROBERT - 22 September 2020
" Very pleased with whole experience and will book again. "
" Very pleased with whole experience, cars are great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PETER - 22 September 2020
" Recommended "
" All good, straight forward, easy, good service and great car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by STEVEN - 22 September 2020
" Just another car hire company who is one of a bunch Nothing special but nothing bad either "
" Price was high Car was dented albeit an upgrade Collection process is archaic and lengthy Average experience "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PISA, IT - Reviewed by MICHAEL - 21 September 2020
" See above "
" We booked a medium size car when we went to pick up they only had a small vehicle a fiat panda or a large fiat estate in fairness they gave us the estate for the same price but insisted that we provide security for £660 even though we had paid for the car they weren't interested in the voucher auto Europe had issued as far as any excess damage was concerned "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by COLIN - 15 September 2020
" All good. "
" Bit of a faff picking up as everyone had to wait for someone from head office in Milan or somewhere to ring to get driver's license and credit card details as they were not using the counters in the pick up office.... presumably Covid linked, but still a hassle especially when I couldn't get a signal on my phone for them to ring. However the staff there were very helpful and tried to get it sorted as soon as possible. Drop off was very easy - no problems really and would book again. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by JACQUELINE - 08 September 2020
" Excellent. "
" Excellent service, staff very friendly and helpful. Can't fault Hertz Pisa Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANTHONY - 08 September 2020
" See above "
" Pick up at Pisa airport was total chaos with no apology. We waited almost an hour to collect car as only 2 staff on desk and all arrangements had to be confirmed by phone to Milan office even though we had prebooked. Car was in very poor condition, dirty and covered in scratches. Will avoid Avis in future as I expect will all the other customers who waited with us "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PISA, IT - Reviewed by PHILIP - 08 September 2020
" The website is quick and easy to use "
" The pick up was quick and easy and the car was ready for us, the car had been cleaned and seals placed over the doors, when dropping the car off it was just two signature's for a full tank and a second for the inspection of the car, we have used this company several times now. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARK - 05 September 2020
" Good "
" Generally quite good although the pick up process was quite slow "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by GUY - 02 September 2020
" Always use autoeurope and will continue to do so, It not Hertz. "
" Car was not very clean and there were scratches and dents in various places. Also charged an additional £27.73 on our home no email received to give a reason why and car was returned with a full tank. Would like monies returned and would not recommend Hertz. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 4
PISA, IT - Reviewed by SIMON - 01 September 2020
" Satisfied with car and drop off but see above comments about collection of car at start of holiday "
" No problems with car. Advised on arrival that we would receive a telephone call within 20 minutes to arrange car hire. Waited over an hour for the call whilst having to wait in the sun with 2 very young children as the gazebo was full of people waiting for their car hire to be arranged. Personal information was requested over the phone including driving license information and card details which is questionable with regards to security. Surely this information could have been completed online more securely and expedited the process "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LUKE - 30 August 2020
" I have used Auto Europe for quite a few years now and generally been pleased. It saddens me that Auto Europe has let me down and I don't feel I can recommend it to friends any longer. "
" Absolute joke. I have used Autoeurope many times and this is simply the woest experience I have ever had. Arrived at the rental to see about 100 people sitting around waiting for cars. There was one person taking details, I was told to wait for a call and then go to the counter to get the keys. Asked how long the wait was the lady said an HOUR. I clarified to make sure I wasn't misunderstanding her. I asked how this was possible and she simply shrugged. We ended up waiting 1hr40 mins in total, thankfully it was early evening so not too hot. When we got the car it was dark and we could not see whether there were scratches etc. I asked the car rental people what to do as no paperwork with detail of scratches etc had been provided. They simply said "take pictures tomorrow and keep them". This is not the level of service I expect when I have paid £220 for a weeks car hire! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
PISA, IT - Reviewed by MICHAEL - 26 August 2020
" I would be happy to recommend Auto Europe but you need to vet the car hire companies more carefully, to weed out the bad ones! "
" The collection was fine and the car was fine until the last day when I had a puncture. I changed the wheel for the temporary wheel but found that the tyre that had the puncture was virtually bald! When I returned the car on the last day I pointed out to the rep that the tyre was bald and probably illegal and his only comment was"its the same as the other front tyre so must be ok", and promptly charged me E230.00 for a new tyre! The car should not of been on the road with tyres in that condition and to charge me for a new tyre is outrageous! I now have to claim on my insurance for this but it should not of happened in the first place. Locauto should not rent out dangerous cars and then screw customers for silly amounts of money to cover their errors! I would appreciate if you would take this up with them as you would have more clout than I do, as in all probability they would not even answer any complaint I make let alone refund the amount of Euros 230.00 they have taken from my credit card! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by MARK - 25 August 2020
" Good price and efficient service. "
" Overall a very good experience. Only fault I could pick is that we were told the car was unmarked but when we checked it over there were a number of scrapes not indicated on the sheet. There was no problem as we went straight back in the office with photos and they marked them on but just always be wary to carefully check the vehicle before driving away especially under the bumpers!! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by ROBERT - 23 August 2020
" Everything fine thank you. "
" The pick up process was dealt with over the phone, to ensure the distancing of staff. You called what I suppose was a call centre upon arriving to pick up your car. This was fine as you do spend a bit of time talking through things when picking up a rental car, and this ensured the safety of staff and customers. Once everything confirmed and you went back into the office to finish the process and collect keys. All very efficient considering the situation we find ourselves in. Our car was very nice and clean. Thank you Avis "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LAUREN - 21 August 2020
" Please can someone contact me regarding an extra charge we have had when returning the car. Thank you. "
" See below "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARTIN - 20 August 2020
" The experience was hassle free, mainly due, I think, to the reduced numbers of flyers due to the pandemic. The car was clean and damage free. "
" The fuel reading on pick up was 8/8, however I had only travelled some 5 kms when it dropped to 7/8. Mid hire I filled up and managed to do 100kms before it dropped to 7/8. This was about 13Euros worth of fuel. it seems suspicious that a previous renter would have been able to judge filling just enough to fill to 8/8, it is entirly possible that fuel was removed and then topped up to just 8/8? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JULIE - 19 August 2020
" See above "
" Maggiore have taken a fraudulent payment off my credit card for roadside assistance which I explicitly refused and did not sign for. AutoEurope have refused to help, despite being sent photographic evidence proving the fraud took place. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
PISA, IT - Reviewed by GRAHAM - 18 August 2020
" It would be good to make it more obvious on the confirmation email that my rental was with Budget. It was heavily branded with auto-europe, but what I needed to know was where to go to pick it up...Budget. "
" All good, and very easy and efficient. No extra selling once I told them I had excess insurance, which is good. They also spoke good English which was very helpful. On the downside, I struggled to find them as it was late and the main car hire building was deserted, so some prior knowledge of exact location would have been good. Also, because it was dark it was difficult to check for damage to the car. They said it would be fine to contact them with photos in the morning if I found more. I took them at their word, but I wonder if it would have been that easy to convince? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by SIMON - 18 August 2020
" Easy to find a car, good prices but very varied when it comes to what you see is what you get - car offered was not same/similar to the one ordered. "
" We had to haggle over the original car we were allocated as it was nothing like what we had ordered. Eventually we got a bigger car which was very old and battered but was usable. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PISA, IT - Reviewed by BRIAN - 12 August 2020
" Overall it was ok "
" The new process for Covid-19 slowed the whole process, it wasn't really the counter staff's fault however after a full days travelling having to wait almost an hour for our car when there was only one person ahead of us in the queue was extremely frustrating and tiring. Especially when we still had an hour and a half to travel Regardsno r "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by GREGORY - 11 August 2020
" Very good service and a good car. "
" great service. We will use Locauto again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CLIVE - 07 August 2020
" As good as it could be "
" No faults at all.As good as it could "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CLIVE - 04 August 2020
" All good :) "
" Very straightforward. Very friendly and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CHRIS - 31 July 2020
" See above! "
" One of the best car hire experiences I've had - and Ive had a few! Matilde was extremely friendly and competent and offered us a free upgrade which we glady accepted. Would def recommend. Only vague issue was no shuttle running (due to Covid) so we had to walk over half a km back to the terminal in the heat with two kids a bunch of suitcases and two car seats which was no fun. No mention of this at booking. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by PHILIP - 31 July 2020
" Waited nearly 2 hours to get car with my family in the outside pickup area in hot weather Bad experience "
" Had to wait over an hour in the outside heat to be seen then waited again to give bank details over my phone to release car keys. Very stressful experience "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by MICHAEL - 29 July 2020
" Awful. "
" Absolutely disgusted. I agreed to a £30 per day for extra insurance and then discovered a bunch of extra services on the paper work, including paying for a full tank of fuel in advance when I was asked to return with a full tank of fuel. 7 day car hire cost £200 extra due to charges I did not agree to. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by PAUL - 21 July 2020
" Shocking start to a holiday. Appalling length of time to wait to collect car after all the information had already been provided on line. Pressure from staff to take out additional insurance at additional cost even though it had already been taken out and paid for. Pressured into taking a larger car which I declined. Then pressured into taking additional insurance by being told would cost thousands for any damage even though I had already taken full cover . Very poor service from what I presumed was a reputable company. Deliberately didn't take cheaper options from other companies because I presumed I would be looked after by Avis. Sadly that wasn't the case and I am very unhappy about the hire. "
" Had to wait nearly 2 hours to get car. Had to re do all the booking over the phone after arrival at pisa even though all details had been done on line to supposedly save doing them on arrival. Pressured from staff to take out additional insurance even though I had already taken it out and paid for it prior to departure. Appalling service "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 18 July 2020
" The situation at pisa airport means that you have to wait around a hour to get someone to come and give you your car There is no service after the hire period at all Just drop keys and go "
" The car had many scuffs and we had to wait a long time to get a staff member to put them all on our documents. On return we could find no one to help us get the car signed off properly "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 3
PISA, IT - Reviewed by ISOBEL - 14 July 2020
" BRAVA! They were fantastic! "
" BRAVA! They were fantastic! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 04 June 2020
" see above "
" Hi You should have a record that the whole visit including car hire was canelled due to COVID 19 some time ago when the airline cancelled flights and we were unable to travel as in isolation "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by WILLIAM - 18 May 2020
" This is not aimed at criticism. The booking process and costing and vehicle availability were just as I would want. My only problem came when trying to cancel, only because of Covid-19. I was met with a never ending circle. Would I use this again, not likely. Sorry "
" Unfortunately I was not able to visit or use this contract. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
PISA, IT - Reviewed by MALCOLM - 04 May 2020
" See above "
" It's obvious..we didn't come ..can you respond with a refund or a voucher please.. please advise how much I have paid ..a copy of my invoice would help "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARK - 08 April 2020
" Fantastic service, great price. I will be using this company again. Thank you "
" During this terrible crisis, these guys really made me feel safe and offered amazing service. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ALEXANDRA - 06 April 2020
" GREAT AS USUAL "
" GREAT AS ALWAYS "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by KAREN - 18 March 2020
" Worked well "
" Efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by DAVID - 16 March 2020
" I almost always use this company and have done so for many years. "
" Very friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ARCANGELO - 12 March 2020
" Easy to use website and great service from the team. "
" Great friendly service and very good car provided "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANNIKA - 01 March 2020
" No problems "
" The experience of the car collection was fine. However when we dropped off the car, we were told that there was MAJOR damage to the rear right wheel trim. We could not see any damage at all & took photographs. At closer inspection, there was a tiny hairline scratch barely visible. We were told that we would not receive our deposit back until we paid an additional 200 euros on top of our hire cost. I am disgusted with Sicily by Car & will not be using them again. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by ARCANGELO - 27 February 2020
" Disappointed with this booking "
" I purposely booked a mini class car and was disappointed to be given a much bigger car than I needed which impacted my trip, the car was unable to be driven in some of the much narrower streets. "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PISA, IT - Reviewed by MARK - 12 February 2020
" Please stop branding your cars, it's not so nice to drive a car with the company name all over it. Better just a normal car. "
" Great service and car but I did not like that the cars are now branded so you drive a car with the rental company name all over it. I would prefer a normal car not an advert. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROBERT IAN - 07 February 2020
" Fast and efficient "
" Dario was extremely helpful and the Lancia was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ARCANGELO - 05 February 2020
" Very simple and easy to use website "
" Great service from the staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 30 January 2020
" Just got what I wanted, staff the best "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RUSSELL - 30 January 2020
" Easy process and friendly staff "
" Excellent upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by EDWARD ANDREW - 26 January 2020
" Efficient and site easy to navigate. "
" Car was very battered and had loose heat shield that rattled. Performed ok though. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PISA, IT - Reviewed by MARK - 09 January 2020
" Autoeurope is an excellent service which I use for most of my car hire needs. "
" I was disappointed that when I dropped off the car, the member of staff said that because there was dirt on the car, he would not complete his damage assessment, and charged ne €25 for cleaning. This has never happened to me before and I have been renting vehicles from Pisa Airport frequently (including from Sicily By Car) for over 10 years. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARK - 09 January 2020
" Sicily By Car are my favourite company to book with at Pisa airport. Great service from friendly staff. Returning the car is fast and painless. I have had many problems at Pisa airport with car rental company's but never with Sicily By Car. I hope this will not change. "
" Sicily By Car are my favourite company to book with at Pisa. Great service from friendly staff. Returning the car is fast and painless. I have had many problems at Pisa with car rental company's but never with Sicily By Car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GRAHAM - 21 December 2019
" Don't be put off by the off site office- far quicker than joining the queue at the airport car hire desks !! "
" 1st class service throughout "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ARCANGELO - 20 December 2019
" Easy to use website "
" Great service from the customer services team. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ORIANO - 19 December 2019
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CHRISTOPHER - 14 December 2019
" Same as above "
" I realise it was my fault I only had a copy of my licence but the fact that nobody was at the desk when I got there and when I call you and I explained and tried to even get £1 refunded nobody was helpful needless to I did find someone to help "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 2
PISA, IT - Reviewed by MARK - 13 December 2019
" Always providing a good service. Fast check in when returning and no problems. "
" Always providing a good service. Fast check in when returning and no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SIMON - 09 December 2019
" After many years of different providers at Pisa airportvwith mixed experiences Maggiore now my preferred choice every time "
" Car Park area staff very helpful and friendly "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANKE - 05 December 2019
" I can only repeat that I was very satisfied with the car model and service provided. "
" I was very satisfied indeed with the service provided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PISA, IT - Reviewed by PETRE - 04 December 2019
" I am using Auto Europe since 2005. Always happy with the service provided. "
" Fast, reliable service, friendly staff, good value for money, will use it again. Strongly recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 02 December 2019
" Straight forward, no problems "
" Quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by STEFANO - 28 November 2019
" See above "
" Always very nice people who do not push you hard to buy all possible additional insurances (as other companies do) and very solution oriented. Firefly is my favourite company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by IAN - 27 November 2019
" Great - will definitely use this service again "
" Excellent service, very friendly staff and easy pick up and drop off at Pisa Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by KEVIN - 26 November 2019
" very good "
" swift efficient and a relief after using other firms. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 26 November 2019
" Would use again thanks. "
" Very professional and convenient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by BARRY - 24 November 2019
" Use Auto Europe regularly and always satisfied with AE service. "
" Car not ready for pick-up, but matter quickly rectified by agent with replacement car found, thank you. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARK - 21 November 2019
" Fast check in, easy to understand the deal. Fast check in when returning the car, no problems, I would use again. "
" I had a great experiance using Maggiore and the rental was a great price, I would use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SIMON - 18 November 2019
" Auto Europe give us confidence in good service always. "
" Excellent customer service , friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GINO - 18 November 2019
" Very good "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
PISA, IT - Reviewed by HANNE TIDEMAND - 17 November 2019
" Quick and efficient "
" Very happy with service and the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GRAHAM - 12 November 2019
" Overall I was extremely happy. "
" I was very happy overall, however I had to pay 960,14 Euros for damage but which I am unable to claim a refund on the insurance as I have never received an invoice from you. I paid it on 09/09/19 reference 200222042, please can you email one to graham@hulbert-group.co.uk or pepwellhouse@hotmail.com urgently? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ARCANGELO - 08 November 2019
" Very easy to use website "
" Friendly and courteous staff, also great car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by THOMAS - 05 November 2019
" You shouldn't say I will rent from Entreprise if it is not actually Entreprise I am renting from. I didn't see any disclaimer when a ordered the rental on your website that it's was a third party I was renting from. I won't use your website again as it is not transparent enough and I have lost all trust you have a sufficiently reliable network of affiliates "
" I wish I could comment on my experience with Entreprise, but that will be quite impossible since the company I rented from was, to my great surprise once I got to the rental desk, Locauto Rent Spa, which I assume is running Entreprise (as well as a couple of other rental brands) under a franchise agreement. I specifically went for a known brand name on your website. You told me I was renting from Entreprise, but I wasn't. The experience with Locauto was the worst I have ever had. Basically everything went well until, guess what, when we bring the car back, abracadabra, the staff inspecting the car find the smaller, most insignificant dent you could ever imagine. Absolutely invisible, unless you look at a specific angle, with a specific luminosity and with your nose practically stuck on the car. Within hours they send me an email claiming €404 for the damage. I spent the next 48h in mental hell during which I sent them an email explaining how it is strictly impossible I caused the damage (of which I am certain due to where I parked) during the two days of the rental, and with photos as evidence that the damage was as good as invisible. Thank god they dropped the claim. There is a risk there're running a scam and quite happily charging as many people as possible. Many customers won't try to argue and simply pay. There are a lot of absolutely dreadful reviews about Locauto on Trust Pilot. How can you allow rentals from such a poorly rated company on your website, a company that is potentially scamming customers? "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by STAN - 04 November 2019
" This car rental could have gone very wrong for us, because the vehicle had not been correctly prepared for rental. Also the original vehicle offered might have been in a similar class as I had booked but it was much smaller than needed. When you are accompanied by a child your not really in a position to argue with the receptionist at collection. Very disappointed by this experience. "
" The service was operated by Hertz, not Dollar. The car we were òffered was too small for the four adults and a child with all our luggage. We were forced to pay €175 for a suitable vehicle. This vehicle had damage on the bodywork which had not been notified to us at collection. Also engine coolant was dangerously low, also, there was no screen wash in the bottle, needed to fill up with water. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 1
PISA, IT - Reviewed by GREG - 04 November 2019
" Auto Europe easy to use, but check the quoted costs of car hire because that's not what you actually pay. I guess some of the car hire companies charge more that others for the extras, read all the addtionals before booking. "
" Car pick up at the desk was very slow, not in a queue, just the admin, 25 minutes, terrible. Obvioulsy there is the upselling of extra insurance to waiver the €2000 excess for theft, really!! and an extra for damage (which I did take) Next time I will bring my own insurance policies to cover all these costs whic are more than the car hire. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by KATHARINE - 03 November 2019
" Always loyal to auto Europe "
" All ok, dropped the car and waited whilst sixt colleague checked car and confirmed zero damage. 5 days later receive email notifying me of damage that I apparently caused!! It's a joke! May need your help as I took out excess guarantee "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 8
PISA, IT - Reviewed by ROBERT - 02 November 2019
" Good booking experience. "
" Car was what I had ordered. Car pick up was good. I was worried about the amount of previous marks on the car and that I had missed one on pick up and that I would be charged for this but this didn't occur so I was relieved that yours is not the sort of company that tries to catch customers out in this way. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LOWRI - 01 November 2019
" Very positive, would use Enterprise again. "
" Very smooth pick-up and drop-off and very clear in instructions and condition of the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ALEC - 31 October 2019
" Didnt bother to contact autoeurope as i felt this was Hertz' issue. I would recommend using AE for vehicle searches again. Neither impressed or unimpressed with AE's service. Would be interested if you contacted me regarding the above though. "
" 24/10 Vehicle picked up from Pisa, oil warning message started once I had reached the venue. In total that day I travelled 30mins in the vehicle, airport to venue, venue to hotel. 25/10 Returned vehicle in the morning to Pisa airport with oil warning message. Needed to add a second driver (Jack). I was told that if I could top up the oil they would add Jack for free. They then changed their mind and they would top up the oil, I would pay for additional driver in full. Its not my issue to sort the maintenance of the vehicle. Different vehicles take different oils, thats something I dont need to think about. Also €38 (additional driver cost) is considerably more than a canister of motor oil. Seems like they just made up the pricing as they went along. I had to get them to take another photo again of damage they hadnt listed the day before which I had highlighted. Drove from Pisa to Cormons. No warning light on journey or after show to hotel. 26/10 Saturday Its important to take note of the timings: 12:00 midday - Started drive from Cormons to Bologna. Oil warning light on again from start. Engine was smoking black smoke and you could physically smell burning oil. We pulled into a Risto services to assess. 13:22 Tried to contact Pisa rental office but automated line was in italian, I couldnt understand it. 13:25 Called 24h assistance who suggested I drove to the nearest Hertz branch, this was not an option. I wasnt going to risk breaking down outside of the safe area we were in at the rest stop. Breakdown was arranged. I wasnt properly advised what was happening other than a tow truck would arrive and take our vehicle. Originally they said to take a taxi - but to where??? I couldnt with the amount of luggage and passengers. 14:20 Breakdown truck arrived. We ended up riding in the vehicle to a garage in Padova. Breakdown engineers english and my italian didnt work. Again no real information. Vehicle is handed over to the garage. I'm passed between phone calls to Hertz and the breakdown engineer to various Hertz operators regarding next steps. However there was still a lack of information. This went on for 45mins while I exchanged paperwork at the garage. I was offered an option of a Fiat 500X. I refused based on suitability. 15:30 Last contact with Hertz was regarding a replacement vehicle again. I was twice offered a Fiat 500X. I explained that this was STILL unsuitable. This is a 5 seater vehicle and nowhere near a direct replacement for a 9 seater. I told them that unless they can provide a 9 seater or two Fiat 500X's then I would have to make other arrangements as I needed to be in Bologna asap. I never heard back on the two vehicle option from anyone. I was told to contact Pisa Hertz (vehicle pickup) or Verona Hertz (vehicle drop off) to arrange another vehicle. Not helpful. I was extremely clear that neither of these locations were suitable for my current location, nor for Saturday or Sunday given that I was dropped by breakdown in Padova. I would need a vehicle in Padova or at worst Bologna. They suggested a taxi to both rental locations - this is stupid. They had searched for a vehicle and none were available and they hadnt even confirmed a vehicle was available at this point at either location. The last information I received from Hertz was 15:30/16:00. Operator said he would send an email to Pisa and Verona to find me a vehicle and they would contact me asap. 20:50 By this point I had arranged with our colleagues at Robot Festival to collect us and we were now in Bologna. After total silence from Hertz since 15:30 I called to ask what they were doing to help and rectify the situation. (This was the phone call you helped me with) As you found out the only contact they had received between 15:30 and 20:50 was my phone call ushering them into helping me 5mins before we were transferred to Bologna rental office or whoever we spoke with, I dont even know. My biggest issues: Total lack of information once we started breakdown procedure. There was total silence from Hertz between 15:30/16:00 and 21:00. No calls, no messages, no updates, no advice and absolutely no solution. Had I not chased and contacted Hertz at 9pm on Saturday I could have effectively been left stranded at the garage with no information on how to source a new vehicle. The only reason I was able to get out of the situation was my own work. I wasnt advised that any costs incurred could be recoverable until I got to the rental station in Bologna. On the phone call on Saturday evening I reluctantly I had to accept an manual transmission Opel to replace the automatic Mercedes I booked. I am a right hand driver and automatic was another key reason I selected Hertz for my hire. This also was a downgrade vehicle from the Mercedes Vito I specifically requested with Hertz. If I wanted an Opel or Fiat I could have had one cheaper with another company. Additionally the fuel consumption on the Opel was terrible in comparison to the Mercedes. This Opel also had completely battered bodywork, I had to push the staff at Bologna rental office to take further photos of the damage to ensure I wouldnt get fucked over when it was returned, this was even worse than the Mercedes' damage. Whoever I spoke to on Saturday night prior to collecting at Bologna insisted that this kind of vehicle was rare and difficult to find - this is absolutely not my issue, I don't care. I've paid for a 9 seater vehicle, thats what I should receive regardless. If this was an issue for Hertz' fleet then they should have sourced a suitable direct replacement vehicle from another rental company to properly resolve the problem. This shouldnt of been down to me to sort out which I ended up doing through Robot. If Robot hadn't had their vehicle available we can argue that we may have missed our show and thus forfeited our show fee... we could provide a contract or show fee proposal for this if they request. - Overall this was a totally unacceptable response and their customer service is lacking in ability to hold up their side of the agreement. They also seemed to lack basic empathy for my situation. The most sympathetic staff I encountered were at Verona airport who had to bear the brunt of my frustration 2 days after the initial breakdown. They helped to discuss the issue but could not help me in terms of compensation. I spoke with Lara and Matteo. - I expect much higher level of service and customer care from a multinational company making millions in profit every year. It appears to be a situation where theyre happy to take customers money but not really help out when its needed. - My opinion is that the vehicle was not serviced between hires. Given that the vehicle had 10,000km a full service was nearly due (I've owned a Sprinter and Mercedes C Class, this is the manufacturers standard recommendation). If serviced and monitored between hires the issue could have been avoided entirely. - Their suggestion across all contacts I spoke with was to remove the drop off fee as compensation. I dont want a discounted rate. Ive lost out on more than €100. Basically I want to push for a full refund. We were left without our agreed vehicle for 21 hours, we missed our soundcheck (lets lie about this to better our case), there was real potential there for serious financial repercussions. Apologies to whoever has had to read this essay, but I'm absolutely appalled about how this was handled. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 4
PISA, IT - Reviewed by WILLIAM - 28 October 2019
" Counter staff were excellent Unfortunately quality of car offered was very poor. "
" Car headlights didn't work !! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
PISA, IT - Reviewed by PHILIPPA - 28 October 2019
" Overall very good, but when I was forced to add on an extra day due to a cancelled flight, the extra day cost almost as much as the previous 6, while a friend with the same situation through a different broker and car hire company didn't have anything to pay for the extra day as it was covered by a weekly rental package. "
" Overall very good, but when I was forced to add on an extra day due to a cancelled flight, the extra day cost almost as much as the previous 6, while a friend with the same situation through a different broker and car hire company didn't have anything to pay for the extra day as it was covered by a weekly rental package. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by DAVID - 28 October 2019
" . "
" At the counter I was encouraged to buy the excess insurance. I told that advisor that I had purchased excess insurance via Auto Europe. The attendant checked her computer and informed me that I had not purchased excess insurance.... she then tried to pressured me in purchasing her excess insurance at €35 per day. I declined.... but then began to doubt I was in fact covered. This left me feeling anxious for the whole hire period, worrying that if something went wrong I might be left with a large bill. I think that you need to make it much clearer to the hire companies when customers have bought the Auto Europe excess insurance. Secondly I choose Hertz because they are meant to be a good company - however the car we received had 50k + Km's. I was disappointed that it was not a better/newer vehicle. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 2
PISA, IT - Reviewed by ANN - 27 October 2019
" I am afraid that I perceived no value at all going through autoeurope. I paid £170 approx for a car that when I arrived cost a lot more for proper insurance. Hertz said that what had been paid to them was around £150 which was deducted from the overall bill which I had to pay locally, of over 400 euros. Also, when I had trouble calling the local Hertz to say we would be picking up later the we thought, I tried to contact you for assistance. The phone didn't answer and in reply to an e-mail I was given the number for the local Hertz that I had been trying .. with a cheerful "let us know if we can help". Which I had been doing. It was a very poor service. "
" The queue at the check in took 45 mins and information on the system was non-existent (you had to get a little numbered token, presumably because the queuing time was regularly so long). The staff seemed indifferent to customers. Because we picked up later than we had originally expected (we did let them know) they had given our car to someone else so when we arrived at the newly agreed time we had to wait for a car to be ready (after already waiting at the desk for 45 mins), although we had paid for the car from the original time. Also, there were considerable extra costs to bring the insurance excess down from a ridiculously high level so ended up costing more than double what the original price had been. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 9
PISA, IT - Reviewed by JAMES - 26 October 2019
" Overall experience very positive "
" We rent at Pisa Frequently . Hertz aren't far the best operator to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by NIGEL - 25 October 2019
" See above "
" Counter Staff of one person answered phone rather than deal with me. I was there and had to wait. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by CHRISTOPHER - 24 October 2019
" all worked well paperwork correct and both collection of the vehicle and drop off were quick and efficient "
" Hertz always provide clean vehicles and all staff on both collection and drop off are very pleasant and helpful to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LESTER - 24 October 2019
" good "
" nice clean car. counter staff were pleasant and efficient. drop off staff were a little aloof but efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by ARCANGELO - 23 October 2019
" very easy to use website "
" Great friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SARAH LYNNE - 22 October 2019
" Easy booking, and a good price. "
" Overall, a very good experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by ADRIANA - 22 October 2019
" Good experience "
" All round good experience . Great price so condition and cleanliness of the car acceptable . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GARY - 21 October 2019
" Auto Europe are my preferred overseas rental provider, it always works smoothly "
" The vehicle was very battered!, check in lady very unfriendly and slow process, vehicle return process also very slow, very good value though, so I guess you get what you pay for! "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 4
PISA, IT - Reviewed by JAMES - 19 October 2019
" As above "
" Very slow counter staff! Only one member of staff! Feel they should advise customers of motorway tolls and if the car is fitted with a transponder or not! Now waiting on a couple of fines!!! Not ideal!!! "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by CLIVE - 17 October 2019
" Good experience. Windscreen dirty but all else ok "
" Windscreen dirty but thisis our only complaint "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JANE - 16 October 2019
" Best car hire experience at an airport, drop off and pick up straightforward & efficient. "
" Speedy pick up and drop off, friendly and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by HAROLD - 16 October 2019
" Booked a vehicle as soon as holiday booked then reviewed the offers nearer the time and secured a better car for slightly less. Excellent experience. "
" The car had a number of scratches & dents which had not been recorded so we had to identify these & return to the Avis office to get them noted. Not so much a comment about Avis as about Pisa airport where there was an unreliable shuttle to the car rental building or a 10 min walk in the heat. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by JAMES - 15 October 2019
" Very easy to pick up and drop off, no issues with either vehicle. Sadly trying to book for Palma July 2020 the prices are way above other main hire companies. Would definitely use Sixt again if the price was right, the ease of it all was very good. "
" Very easy to deal with as both women spoke very good English and we're trying and did provide a good service, 1 vehicle was not available as another family member had booked the same vehicle but resolved easily. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by DONNA - 15 October 2019
" We had to wait at least 45 minutes to drop off the car at the end of our rental. There was only one member of staff checking cars in and out. A large queue of people were waiting for assistance. Otherwise, we were very satisfied with the service. "
" We had to wait at least 45 minutes to drop off the car at the end of our rental. There was only one member of staff checking cars in and out. A large queue of people were waiting for assistance. Otherwise, we were very satisfied with the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by JACQUELINE - 14 October 2019
" Excellent service as always. "
" Used this rental company many times over the years. They always provide excellent service, at very competitive prices. Highly recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by VANESSA - 14 October 2019
" Excellent service "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROBERT - 14 October 2019
" All good, tutto bene "
" All good Tutto a posto "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SARAH - 13 October 2019
" Booking with Auto Europe was straight forward and good value "
" Very very slow pick up in Nice. An hour is far too long I had a 2 hour journey ahead of me and arrived in the dark - not easy.I use Budget regularly in Dublin and have never experienced such slow service. Staff pleasant but system very slow "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PISA, IT - Reviewed by CHRISTOPHER - 13 October 2019
" Excellent - super flexible - did have to wait a little at pick up and drop off. But otherwise very good "
" Lady at pick up super helpful - but had to wait over 30mins for which she gave upgrade - easy flexible changed drop off with just a phone call and no extra fee - excellent Thank you Grazie!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 11 October 2019
" I have asked Auto Europe to investigate "
" I damaged two tyres and lightly scraped two alloy wheels and was charged a very high repair bill of 1300 euros. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROBERTO - 11 October 2019
" Taking a long time to resolve a query with Europcar "
" All the paperwork was completed and just as the keys were handed over I was told that the petrol was only 7/8s full and to return the car 7/8s full. I did that and European has still charged me for excess petrol - or at least that's what I presume they've done as they appear to have been able to put a debit on my credit card very quickly but haven't done the same in explaining the charge. I am the process of querying this with autoeurope but this seems to be taking a long time! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 3
PISA, IT - Reviewed by JOSEPH - 10 October 2019
" Good value and easy to navigate the site. Tried to get hold of you whilst I was away regarding a query but couldn't get through be cause the opening hours seem quite limited. "
" Both at pick up and drop off, the desks were very busy so it felt like more staff might be wise. The car wasn't quite ready when we arrived and could have been a little cleaner. Nothing major and not cause for complaint, just something of note. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PISA, IT - Reviewed by KIMBERLEY - 10 October 2019
" We have used your website twice this year. In france we had a good experience but in Italy it was shocking. I shall be asking for a refund as we had a car that didn't suit our needs for 15 days. "
" Your system and that of the providers are not compatible. You give the option of choosing a make and model and paying accordingly. At pickup the vehicle given to us bore no resemblance to what we expected. Staff were uninterested and unhelpful. Never again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
PISA, IT - Reviewed by MARK - 10 October 2019
" I rent often in Pisa, so far I have had no problems with Sicily By Car, they are honest and friendly. "
" I rent often in Pisa, so far I have had no problems with Sicily By Car, they are honest and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CHRISTOPHER - 09 October 2019
" Diabolical! "
" Their representative when we returned the car was unhelpful and we have submitted a complaint to SBC, which still hasn't been acknowledged. They have claimed damage to the car which wasn't damaged when we parked it, but the person receiving the car moved it without apparent reason and then alleged we had damaged it. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARTIN - 09 October 2019
" Generally good, but should ensure that partner organisations deliver better quality service and vehicles. "
" It took extremely long until we finally had the car. Staff was involved with other customers in between. Staff wanted to sell us insurance and petrol. Staff wanted to have the drop-off time changed. Car was bigger than what we had booked (not necessarily an advantage in Italy) and showed many scratches and dents on all sides including an all dented bonnet due to hail. We had to have extra preexisting damage added to the rental documents. Due to the extra time at Joyrent we arrived late at our accommodation and had to pay an extra fee. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PISA, IT - Reviewed by KEVIN - 08 October 2019
" Car was in good condition with SatNav at no extra cost. Great service "
" Smooth collection and delivery. The member of staff was very pleasant and explained everything clearly and we are dealth with very efficiently "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PHILIP - 07 October 2019
" Easy and flexible booking, good prices "
" Great service, good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANDREW - 06 October 2019
" I know you are just the agent, however if you are recommending a hire company to your clients, then the quality of the product is also your responsibility. You get your cut, earn it! "
" Good points. I got the car i asked for (Panda) perfect for the Tuscan roads. Bad points. Car was dirty inside, think it was turned round fast. Checked engine oil level on the second day. It showed 3mm on the dip stick (not on the Hi-Low area) so I had to fill oil -1Ltr at the Fiat garage - Checked for oil leaks - none. monitored for remaining 8 days, perfect, no leaks. So, car had not checked fully by your people at Pisa. What else was not checked - tyres??? We, your customers trust that we will receive a car that is in a safe, clean and roadworthy condition. Many of your customers will have children in your cars and will be going onto the autostrada, secure in the belief that the car has been 100% checked. This on was not. I have used Sicily by Car several times, so this is disturbing. I will hire in Feb for 6 weeks as last time when I used Sicily by Car. Will I rent from you again??????? "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PISA, IT - Reviewed by COLIN - 04 October 2019
" When I went to pick up the car it already had a slow puncture, which was showing on the display. There was no one around to raise this with and I wasn't walking all the way back to the counter which was pretty busy when I left. So I just reset it and the warning light came on a week later. Must have been a very slow puncture. But I would have thought that this would have been picked up before I was given this car. It was also pretty dirty on the outside and had a few scrapes, but I suspect from previous experience that this is the norm for hire cars in Italy. It was a nice car otherwise and I found that Italian driving habits seem to have calmed down a wee bit. "
" see 5 below "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PISA, IT - Reviewed by JOSEPH - 04 October 2019
" The Centauro staff could not have been nicer or more helpful, but the car was short of engine oil! "
" They did not refund the full amount of the deposit taken for a full tank of petrol although I filled the tank before returning the car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by PETER - 04 October 2019
" See previous comments reference excess cover charges! "
" Staff helpful. Totally different car than requested, quite a bit larger. Disappointed with being asked to pay €20 or €30 per day for excess cover which I thought I had taken within the original booking. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by ARCANGELO - 04 October 2019
" I always find the Auto Europe website easy to use "
" The car had its radio antenna broken and also the radio in car not fully working "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PISA, IT - Reviewed by CLINTON - 03 October 2019
" No real experience with Auto Europe, they just took my order. "
" The vehicle had a lot of damage and as I was using it as a wedding car for my daughter I had to get another car from a friend to use on the day. Signage to return car to Pisa airport were very poor. Resulting in frustration and wasted time. Eventually found it after driving the wrong way down a restricted area. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 3
PISA, IT - Reviewed by GEOFFREY - 01 October 2019
" Easier than expected "
" Smaller car provided 2 door instead of 4 door as only 2 people travelling. The fiat 500 was a bit under powered but did the job "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GERARD - 01 October 2019
" none "
" none "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARTIN - 01 October 2019
" Positive "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by RICHARD - 30 September 2019
" Good price. "
" Disappointing service at collection. Despite the fact I had all documentation ready, staff were very slow to process everything and it took nearly an hour to be able to leave the counter. Difficult when we have a small baby with us. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by JABIZ - 27 September 2019
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by STEVIE - 25 September 2019
" As stated above I feel the hire cost for one week was excessive. Not happy with the experience at all. I would advise anyone who is going to Italy to find a more transparent costing for their hire. "
" I thought I was booking through Auto Europe, was sent to Hertz service desk & ended up dealing with dollar. The wait from arriving to leaving the car park was almost one hour, far too long in my opinion. I booked the car for approximately £90 & by the time all the add ons were applied I ended up with a bill for a further £300. By the time I add my fuel my overall cost to hire my"£56" car was approximately £440. If I had known about the overall costs before I booked I would not have considered the car hire. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 7
PISA, IT - Reviewed by VIKAS - 25 September 2019
" We have been charged twice for the same rental. "
" We have been charged twice for the same rental. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARK - 25 September 2019
" Good company - would use again. "
" Good pick up although car was an automatic as opposed to a manual. Hire desk people spoke good English and tried to sell me some more insurance which I declined as I had organised from elsewhere. Car was clean and fully fuelled and we did the inspection together. Drop off was more awkward as we had great difficulty driving into the drop off zone as there were many cars doing the same thing and minimal parking. It was raining too and the staff were not too keen to inspect the car! All went well though and the car was accepted back. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 9
PISA, IT - Reviewed by JOHN - 24 September 2019
" Please send me a full breakdown of the charges for my hire - I was in a hurry when I dropped off my hire car and am unclear what I have been charged for .... thankyou ! "
" Please send me a full breakdown of the charges for my hire - I was in a hurry when I dropped off my hire car and am unclear what I have been charged for .... thankyou ! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 8
PISA, IT - Reviewed by JUDITH - 24 September 2019
" Always happy to use Hertz "
" Easy booking easy collect and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by MICHAEL - 24 September 2019
" Overall, pretty good. Car hire in Italy is not for the faint hearted but it all worked out OK in the end. "
" Car was a little bruised and battered at the start of the rental, but all scratches and dents had been noted on their paperwork and there were no problems when we returned the car. Return arrangements at Florence Airport were a bit informal. All parking spaces in the SIXT line were occupied, and the SIXT returns desk was not manned. Had to leave the key in the drop box with a note stating where they could find the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by RICHARD - 24 September 2019
" See 3 above "
" The collection was some way from the terminal building in Pisa which was difficult at my age. The staff at collection were fine, but the vehicle had some existing damage which was reported to me and then I was later emailed by Hertz. I was disappointed to be asked for extra money for my wife to drive as I am a Hertz Gold card member and I understood the extra driver was free to members. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PISA, IT - Reviewed by KUMARAN - 23 September 2019
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MAIRA - 22 September 2019
" As above "
" Overall satisfied with the service. Main complaint would be not enough staff at desks. Had to wait a good 45 minutes to be served. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ELIZABETH - 22 September 2019
" Very good, will use again "
" Luxury Jaguar was scratched significantly from front to rear on the passenger side. Although it was clean and a good drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PISA, IT - Reviewed by JAMES - 22 September 2019
" My score may change if you are either able to confirm that I didn't buy duplicate cover, or secure a refund "
" I was sold 'super damage waiver' at a cost of £133.91 despite having car hire excess guarantee with you, Fabio told me the cover was not the same and as I had a 2.5 hour drive ahead of me, I accepted his explanation. It's only having reread your cover, I now believe that I was charged twice for the same cover. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by MICHAEL - 22 September 2019
" Good "
" Everything was fine except the agents had run out of small cars and gave me a Jeep. Great for autostrada but we had a very narrow lane to our villa which made life difficult. No fault of Locauto but had I known I'd have insisted on a smaller car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JACQUELINE - 22 September 2019
" Booking process easy and good value "
" Pick up process was supposed to be by taking a ticket but some customers just approached the desk and were served. We waited about 40 minutes and eventually I queried why others were being served. On return the car had a missing back wiper blade which hadn't been noted on pick up form. I am convinced it was missing when we picked it up but have no evidence to prove this so was charged 117 euros for a replacement to be fitted. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 6
PISA, IT - Reviewed by ARTHUR - 22 September 2019
" Very smooth collection and return . A small concern was when I noticed a yellow warning sign and tried to contact the number provided , I waited 15 mins in a queue . I eventually gave in and decided to read the manual instead . ( luckily I understand Italian well ) . "
" I've used this company quite a few times so they always treat me well . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by NIALL - 21 September 2019
" I would score it 9/10. It would have been 10/10 if the screen wash reservoir hadn't been empty. Otherwise it was completely satisfactory and I would recommend Enterprise, but check the screen wash. "
" It was quite seamless with one exception - the windscreen washer bottle was empty and I only found this out when I tried to use the wipers which resulted in a smeared screen till I was able to fill the reservoir. Other than that - all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by CLIVE - 20 September 2019
" I ordered an Opel Grandland but was given a VW Tiguan. It was a superb car. "
" Vehicle exceeded expectations. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MALCOLM - 20 September 2019
" I would certainly warn people about the possibility of being conned into buying satnav when the car potentially already has it. "
" There were a few issues firstly we didn't get the car we originally booked. Although I realise this is not guaranteed but I booked a SUV and ended up a with an estate car My main complaint however is that I was then offered satnav which I would have to pay for. I decided against it due to the cost. When I arrive at the car I find it has satnav fitted. So if I had agreed to a pay for the satnav I would have effectively paid for it for no reason not realising it was already there. this is find a little confusing. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PISA, IT - Reviewed by COLIN - 20 September 2019
" I would definitely use Auto Europe again "
" Everything went smoothly and the online check in really speeded up the process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 19 September 2019
" WEB SITE AND BOOKING ALL VERY EASY TO UNDERSTAND. I AWAIT YOUR COMMENTS ABOUT MY EXPERIENCE WITH MAGGIORE. "
" BECAUSE I DID NOT NEED EXTRA EXCESS INSURANCE COVER, THEY INFORMED ME IF I NEEDED TO CALL THEM OUT BECAUSE OF A PROBLEM WITH THE CAR THEY WOULD CHARGE ME 170 EUROS, BUT IF I TOOK A COVER FOR 5 EUROS A DAY THIS WOULD BE COVERED AND I COULD ADD ANOTHER DRIVER. I HAVE HIRED MANY CARS BEFORE AND NOT HAD THIS PROBLEM WHICH IS RIDICULOUS. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PISA, IT - Reviewed by KATE - 19 September 2019
" Very good "
" Very good value, super nice staff at the desk. Cars were fine but slightly tired. Would definitely use them again and recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PISA, IT - Reviewed by PATRICIA - 19 September 2019
" Easy to check in although it was a long wait due to the number of people hiring cars it was worth it. "
" Very friendly and efficient staff would use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by COLIN - 18 September 2019
" see 3 "
" Overall a good experience but always dread drop off as staff tried to get me to pay for small damage to tyre. We looked over the car with a fine tooth comb before taking it as we always do and identified a couple of scuffs on the wheels which were only cosmetic but didn't notice a small damage area to the tyre wall close to the wheel scuff. I was confident that we hadn't even been near a kerb so any damage was here before taking possession. I am pleased to confirm that the senior person accepted this and we went on our way. Overall I feel Hertz are professional organisation and whilst not always the cheapest represent very good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by CICELY - 18 September 2019
" As above. "
" Very good experience. The only thing was that it was not made clear the extra cost of bringing the car back without a full tank of fuel, but they were very helpful at the time. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by CHRISTOPHER - 17 September 2019
" The booking procedure with Auto Europe was easy to navigate and a smooth process. The pick up of the car and return was also a very smooth & easy process. I only gave you a mark of 5 regarding recommendation purely because of the comments above and us not receiving an Enterprise vehicle which I booked. "
" I booked an Enterprise car via Auto Europe. The rental car we were given was from Lacauto. I avoided booking with Lacauto because of poor reviews. I only realised this when I received email confirmation after leaving the airport as they use the same desk as Enterprise. Lacauto cars are consistently cheaper on the Auto Europe website than Enterprise. I wanted to go with Enterprise because they are a known name nationally in car rental. The Lacauto car had not been valeted before we picked it up, there was dust on the dashboard. Only when I left the Autostrade and drove into the hills of Chianti into direct sunlight did I realise how dirty the inside of the windscreen was. It was difficult to get a clear view out of the windscreen. I had to clean the windscreen myself once we arrived at our accommodation. We mentioned all of this when we returned the car. The representative of Lacauto merely issued an apology. My low marks for Enterprise are purely because we didn't have an Enterprise car, so I find it difficult to judge them. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by JON - 17 September 2019
" No issues with the Auto Europe booking experience "
" It took over an hour to pick up the car as only 2 agents were working and the queue was long. They did not have the estate car I ordered and the replacement was less than ideal. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PISA, IT - Reviewed by NEIL - 16 September 2019
" Positive: there was someone available to speak to and on email. The negatives: no care or empathy for the customer who had their flight cancelled and holiday disrupted. The first person I spoke to said I had to speak to enterprise in Pisa and transferred me to them but the phone just kept ringing and they let it hang up. After I called again the second person was friendly and efficient at charging me again for the same car but said they had to treat this as a no show. It's very disappointing to deal with a company that has no care for their customer and cannot deal with unexpected events "
" On 1 September our flight was cancelled by EasyJet about 2 hours before departure. This was due to the systems problems with French air traffic control. We attempted to contact enterprise customer services and enterprise in Pisa but customer services were closed and no one answered the phone at the Pisa desk. We were able to speak to Auto Europe to let them that the flight was cancelled and we had a another flight the following day so we would collect the car on 2 Sept. Auto Europe said that Enterprise would treat this as a no show and have a no refund policy as it was within 48 hours. I explained it was out of our control and we were contacting them to let them know we still want the car. There was no sympathy or care and they insisted we had to pay again for the car "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 8
PISA, IT - Reviewed by TARA - 16 September 2019
" Sicily by Car is one of my preferred car rental companies, however disappointed that there was no water left for the windscreen washers. "
" After two uses of the water for the windscreen wipers, this then ran out. Luckily I had bottles of water with me that I could use as the windscreen got very dusty in the dirt tracks of the rolling hills. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PISA, IT - Reviewed by BARRY - 16 September 2019
" See comments re Thrifty early return of vehicle. Is there any mechanism for reimbursement in these circumstances, especially for loyal customers (we use AutoEurope approximately every month). Thank you. "
" Unexpected, nice upgrade - thanks. Also, no complications about returning the car early, due to very short-notice need to return to the UK. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARCELLO - 16 September 2019
" I have been using Auto Europe for holiday car rental for a number of years, and I have never had any problems; the service has always been excellent. "
" Very good car hire company, in terms of quality price. Plus excellent service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by HELEN - 15 September 2019
" Awful dangerous experince that ruined our holiday. "
" Our car was dangerous and we broke down on the second day. The car was towed away and we were without a car for 2 days and had to get a taxi back to Pisa to get another rental. We are waiting for a refund and budget have not replied to 2 complaint emails. We have escalated this further. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by ANDREW - 14 September 2019
" Overall much more streamlined than other companies we have utilised. "
" The process for picking up the car and dropping it off was swift and efficient. We were dealt with on both occasions by Alice who was delightful and very helpful. We have usually used Avis, and visit Pisa regularly, but we will now always use Sixt. The vehicle was also in very good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MICHAEL - 13 September 2019
" Well Done Sicily by Car nice clean car given and everything run smoothly "
" Staff were great and the car was one of the cleanest I have had in Italy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by ROBERT - 13 September 2019
" Great service as usual. No issues with anything other than the child seat cost and quality. "
" When I read some reviews about the Pisa rental online I was a bit nervous! However, just like the other rentals I had this year in Sicily and Milan from another rental company, it was great. Nice service, good cars no extra charges. As long as you check the car over at pick up it works great. The only issue I can say is the child seat Enterprise supply at a rip off price isn't even isofix. That needs to change! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LYNN - 13 September 2019
" Good experience "
" Excellent service, good car although was quite dusty when we collected it but would recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by MARK - 12 September 2019
" Another straight forward car hire experience, providing a suitable vehicle at a reasonable cost. Simple online booking process. "
" Simple pick-up, short waiting time as only one person on the desk. 3 month old car, size and type as ordered. Simple return process, car checked over as soon as returned. Very pleasant staff all round. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by STEPHEN - 12 September 2019
" Car supplied was damaged - numerous areas of body damage, faulty door open warning sensor, which turned on all the interior lights - not ideal when driving at night. Both front tyres were on the limit for wear. "
" Car supplied was damaged - numerous areas of body damage, faulty door open warning sensor, which turned on all the interior lights - not ideal when driving at night. Both front tyres were on the limit for wear. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 2
PISA, IT - Reviewed by JOHN - 11 September 2019
" Internet booking very easy. "
" The process to collect car took almost 2 hours despite being second in check in queue. Tried to sell me lots of extras, car upgrade and other insurance products. We then walked to collect vehicle and spare wheel was on front left side and no cover. Offered alternative vehicle that also had an issue so then given a fiat with constant brake squeal when we left airport. Bad experience we will not repeat next May when we return to Italy. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PISA, IT - Reviewed by CATHERINE - 10 September 2019
" Great service, super fast check in. Exactly how renting a car should be "
" This was undoubtedly the BEST car hire experience we have had. From the great signposting from the terminal, to the uber fast check in to the car waiting. Drop off was just as speedy, to be honest - an absolute credit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PETER - 10 September 2019
" We were given a good car and we didn't have any problems. "
" My husband hadn't realised his driving licence had expired so we had to pay for an extra driver - v expensive, considering some companies don't charge for an extra driver. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by HUGO - 10 September 2019
" Very easy and clear to chose a provider. "
" Queue at airport to collect car was longer than expected and unclear offer of a free second driver which was not the case was frustrating. Other than that experience was easy and positive. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DANIEL - 10 September 2019
" Would use again "
" Nice car and nice people to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARIETTA - 10 September 2019
" SBC is part of the auto Europe company. Therefore the standard of customer services of sbc is dictated by Auto Europe. I have hired cars many times through Auto Europe and had no problems however my recent experience means that I will not use the company again. "
" The first car I was given broke down on the motorway 45 mins from the airport and I had to return via taxi and train for a replacement car. I have so far not been able to claim for these expenses. The replacement car was fine, however I had a puncture about 10 days into my holiday and I had to pay for a new tyre. I sent an email to sbc customer services but I have received no reply. If I add all these extra expenses the hire car cost was not good value for money. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 2
PISA, IT - Reviewed by SUSAN - 09 September 2019
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PISA, IT - Reviewed by KELLY - 09 September 2019
" Highly recommend "
" Really friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LUCY - 09 September 2019
" I have been worried about car hire after looking at various reviews . After using Auto Europe I'm planning to use them in the future "
" Smooth service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by WILLIAM - 09 September 2019
" This is the second time I have had a problem with additional driver issues. "
" Major issue with additional driver cost. Charge indicated on my voucher from Auto Europe was rejected by counter staff as being incorrect. I was charged almost double the indicated cost. The senior manager at the car hire desk blamed this on Auto Europe and said he had informed Auto Europe about the incorrect charge showing on the voucher. I was charged 153.72 euros ! The indicated charge on the voucher was 6.95 euros per day! For a 14 day hire this should have been only 97.30 euro. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARK - 08 September 2019
" A good all round service, the office and hire car are a shuttle bus ride outside the airport, but there are no signs at the airport to tell you this. Car very clean and tidy and no problems getting the cost of the full tank of fuel back, or having the 1,200 euro deposit unblocked. "
" Didn't realise Centauro office and vehicles are 5 minutes by shuttle bus from the airport whereas all the other hire companies are actually at the airport. Also didn't like leaving a 1,200 euro deposit. But good service and no problems getting the full fuel cost returned. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by HELEN - 07 September 2019
" Very satisfied, excellent value. "
" Very efficient service and vehicle as expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by NIGEL - 05 September 2019
" So quick and easy "
" Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CHRISTOPHE - 04 September 2019
" I have rented few times via autoeurope, the only thing I would recommend is that you should indicate how to reach the rental office on the voucher. It changes a lot according to the airport you arrive. Sometimes in the building, sometimes in a different office, sometimes walking distance, sometimes via a shuttle... etc "
" Quite efficient, queue system at check in. Enough staff for check out. Car in excellent condition. Very happy "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JAMES - 03 September 2019
" Very good "
" All very seamless - no "hard sell" on the extras and we got exactly the car we booked. Counter staff were very helpful and gave us lots of advice on best places to visit in the area. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARK - 03 September 2019
" Never booked Keddy before, all went OK so I would use them again. "
" Never booked Keddy before, all went OK so I would use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JULIE - 02 September 2019
" Efficient and cost effective "
" Very good but did not have my car of choice "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by ARCANGELO - 02 September 2019
" Very easy to use website, you can trust Auto Europe "
" Staff were friendly and helpful, car was in ok condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by JOHN - 01 September 2019
" Always use Auto Europe when hiring a car abroad. Such an easy website to use and the best bit is you can change your booking hassle free if the price goes down and receive a refund with no problems. "
" Happy with Avis, would use them again as everything went smoothly, except we booked a automatic vehicle and they had none available which was disappointing, they did their best to rectify but we had to take a manual car which was not what we were expecting. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by THOMAS - 01 September 2019
" Very good. Much better than Goldcar last year "
" Very good yes much better than Goldcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RACHEL - 01 September 2019
" The price was good and it was easy to book only e. "
" Very smooth pick up and drop off of the car. Staff were free sky and hslpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CHARLES - 29 August 2019
" As above "
" Excellent experience. Very comfortable car, even on some of Tuscany's more bumpy roads. Met all of our needs for transport during a memorable family visit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PHIL - 29 August 2019
" Superb customer service from Auto Europe in resolving issue with damaged wheel to my complete satisfaction. "
" Damage discovered on one wheel which I maintain I did not cause identified. Too little time to dispute due to flight impending, advised additional 50 Euro charge would apply if I disputed damage and was unsuccessful. Felt under pressure to sign off the damage. Thankfully Auto Europe assisted me with claiming back the amount charged. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PISA, IT - Reviewed by PETER - 28 August 2019
" Overall fine, pick up very slow "
" Can a bit slow at the counter, over a hour waiting to pick up "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SIMONETTA - 28 August 2019
" First class service throughout. "
" The whole experience from booking on line to the final dropping off the car was excellent. The counter staff and the staff organising collection and return of car were all friendly, polite and extremely efficient. Explanations were clear and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROBERT - 28 August 2019
" Feel that the price we paid was not reflected in the condition of the car we received. "
" The queue at the airport was very long.It took 3/4 hour from picking a ticket from the machine at check in before we were served. The car exterior condition was poor. There seemed to be hail storm dents all over the boot,bonnet and roof and other scratches on the sills . "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 2
PISA, IT - Reviewed by MILICA - 28 August 2019
" The drop off was difficult- nowhere to park "
" The drop off was difficult- nowhere to park "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
PISA, IT - Reviewed by PAULLAM - 28 August 2019
" Good prices and highly recommended. "
" Excellent service by Hertz. When we arrived at the collection counter there was no waiting took around 10minutes to do the paper work. Went to the car collection point and the car we booked was cleaned and all ready to drive away. No waiting and nothing to check on the car as it was almost brand new. Excellent service and quick drop off too. Highly recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JASON - 27 August 2019
" Overall the procedure was straight forward. Own checks of vehicle are required as not all damage was recorded accurately. System of Pick up of vehicle could be improved. "
" Dont appreciate the hard sell of additional products on pick up of vehicle. Not all damage was recorded accuratly. Appart from that everything was relatively straight forward. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PISA, IT - Reviewed by RICARDO - 27 August 2019
" I've used Auto Europe many times "
" Car was over 2 years old. Dirty, especially exterior. Many scratches and dents. No screenwash. Broken exterior trim. Rear window winder broken. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PISA, IT - Reviewed by PATRICK - 27 August 2019
" As above the car chosen was there so we were downgraded to a smaller car. "
" The size car booked was not available upon arrival. We specifically chose the car for passenger and luggage space therfore we had to squeeze into a smaller car. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 4
PISA, IT - Reviewed by JOHN - 23 August 2019
" See above. "
" Having made this booking last January believing there was nothing else to pay,and paid in full some six and a half months in advance waited 1.25hrs only to be told you have booked through a broker there is more money £250 to pay to be fully covered,then only to find a very nice car,Mercedes 180d, most unsuitable for vehicle rental,to many gadgets,my experience was not good,jg. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by ANDREW - 23 August 2019
" All round superb. I thought it would be difficult to hire without a credit card but you and Centauro made it very easy "
" Excellent customer service. I was collected by minibus almost immediately after arriving in pisa and the brand new car was ready and waiting. I was upgraded to a better car and it was superb with built in satnav. The return service was equally smooth and efficient and all the deposit refunds etc were processed immediately. Excellent all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LORENZO - 22 August 2019
" Very good "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by VICTORIA - 22 August 2019
" Not the usual high standard I have experienced before. "
" Ive never had a bad experience with FireFly before, but I did think the car was not up to their usual standard ie 70K plus on the clock, damage not logged, 12V power socket not working (therefore I was unable to use my SatNav). We were also kept waiting 15 mins before our car was ready on arrival. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PISA, IT - Reviewed by PHIL - 21 August 2019
" Very useful to buy the insurance with auto europe when booking the car in England. Saves all the hassle when you arrive. Though you do have to put 2500 euros deposit down as if you are involved in an accident etc you would have to p[ay the excess and then claim it backThe only other aspect worth buying when you are there is the road assistance - not sure if you can get that before. It adds about 43 euros on to the cost (for 2 weeks). "
" Used for the last 4 years - always to a high standard "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by CLAIRE - 21 August 2019
" having just checked my credit card bill my quote of £86 ended with a bill of £270! not sure why "
" rude staff and overcharged "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by CARINA - 21 August 2019
" Subpar "
" They have taken my deposit and won't answer there phones. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 4
PISA, IT - Reviewed by ORESTINA - 20 August 2019
" Disappointed with customer service at centroauto. "
" Would not recommend. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 9
PISA, IT - Reviewed by DAVID - 20 August 2019
" Firefly were good on collection. Although there were two medium to large items of damage on the Renault Scenic car which we picked up from them, and even though those two areas could not be easily seen, because it was parked so tight to other cars in the areas of those items of damage, Firefly noted the two areas to us and provided us with a document referring to those two areas of damage. Many thanks, David "
" Firefly were good on collection. Although there were two medium to large items of damage on the Renault Scenic car which we picked up from them, and even though those two areas could not be easily seen, because it was parked so tight to other cars in the areas of those items of damage, Firefly noted the two areas to us and provided us with a document referring to those two areas of damage. Many thanks, David "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAUL - 20 August 2019
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by HAZEL - 18 August 2019
" See above "
" On arrival couldn't find Keddy - was advised they are same as eurocar. First two were damaged (although said it wasn't), each time ad to join the back of the queue - whole checking in process took 1 and a half ! All cars were dirty on outside (washing machine broken). Counter staff were overworked and had no support for all the customers "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 4
PISA, IT - Reviewed by JOHN - 18 August 2019
" See 4 "
" I chose Hertz because comments on TripAdvisor suggested I would have fewer irritations from Hertz despite being slightly more expensive. In fact it was the same with an offer of a marginal upgrade at a substantial extra cost and gentle pressure to pay for exorbitantly priced excess insurance despite having my own. At drop off I would prefer that the car was checked in my presence so that I could be assured that the car was unmarked during my rental. Instead the keys were returned and I was told I could go if I had no issues to report. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by ANGELA - 16 August 2019
" Paperwork was very slow. "
" Our first car had a problem and had to be recovered. We then had to go and collect another car. Trying to sort out the paperwork for this took an absolute age and we were reassured that it would all be in order when we returned our next car. This wasn't so and took another age to sort out . This should be handled more efficiently. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by NICOLA - 14 August 2019
" Not had deposit back "
" Hi, I never received my deposit back and it's been 2 months "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PISA, IT - Reviewed by CARLO - 13 August 2019
" n/a "
" overcharged despite buying their expensive accident insurance "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
PISA, IT - Reviewed by FATERI - 13 August 2019
" 0 communication. Took my from my back for a car that was not available to pick up. Still waiting nearly 2 weeks to get my money back. "
" I booked a car online but when i tried to pick it up i was told that it was not confirmed. Then same day i received another email from yourselves saying that car was not longer available to pick but you had already taken the money from my account which i am still waiting to get back. Very unhappy "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by AAGE DANIEL - 12 August 2019
" All listed under 3. "
" 45 min wait at counter at Pisa Airport. Very slow service by individual who insisted on us agreeing to an upgrade which we refused. The car a 500 Fiat had about 10 damages and after 5 min driving the car showed a red sign saying the tires needed checked. We returned to Budget at the airport and asked them to check tire pressure. They were unwilling to do so and told us we could do it ourselves, we insisted we were not knowledgable of correct pressure and that at 7 pm there would be no assistance at any gas station. A young man, employee, proceeded to change something on the instruments and then declared "problem fixed". The following day a friendly gas station attendant checked for us and all 4 tires needed air. Bad experience with Budget. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PISA, IT - Reviewed by GEORGE - 12 August 2019
" very good experience, good car, good value "
" good car, good quality car seat and size etc all in line with online description "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SUSANNA - 11 August 2019
" See above. Auto Europe is a disaster and would NEVER use them again. Totally unhelpful about their mistake and unwilling to let me take up offer of additional insurance before I took car because the rental time was 1500 and my flight was delayed. Spent a long time on the phone to them at my expense and received no help whatsoever. Awful experience. My only advice is DO NOT USE AUTO EUROPE "
" The problem is not Enterprise, it's AutoEurope. Enterprise should stop working with AutoEurope as it damages your reputation. I specifically asked for a car that an under 25 could drive and paid for it, only to be told on arrival that the car I'd booked and paid for was not eligible by Enterprise. Total lack of communication between the two. Auto Europe VERY unhelpful when I called them from Enterprise desk. Another customer having equally difficult time with them. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
PISA, IT - Reviewed by TINA - 10 August 2019
" very poor service and unhelpful to customers who have hired every year for 15 years "
" myself and my family have been hiring cars from you since 2005 but this time we received no help when we had a problem with 2nd car we rented we believed the credit card that booked also need to be same to pay holding deposit we were told no could not alter booking BUT WORSE WE WERE NOT OFFERED A DISCOUNT OR HELP TO RE HIRE so we ended up renting another car from GOLD CAR fully dissapointed with your company and i guess no reply from this feedback neither "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PISA, IT - Reviewed by JENNIFER - 09 August 2019
" Always good prices and easy to use website. Very helpful when we needed to change a booking at short notice. "
" Used firefly many times and will continue to do so. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by RICHARD - 07 August 2019
" Again an excellent customer experience where operators contacted me in person around an issue on an upgrade. This was sorted prior to departure and I was reassured the vehicle I wanted would be waiting for me at Pisa. "
" This is the third year I have used Locauto through Autoeurope. Every time the service has represented good value, been efficient and with knowledgable and friendly staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BIPIN - 06 August 2019
" good "
" quick and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ARMANDO - 05 August 2019
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by REINHARD - 04 August 2019
" ALL OK ON THE INTERNET...BUT BE PREPARED FOR LONG WAITS WHEN PHONING, AND SUPPORT STAFF WHO SEEM TO HAVE LIMITED CAPABILITIES & KNOWLEDGE IN SOME AREAS. ALSO, CLAIMS FOR INCORRECT PRICING/REFUNDS TAKE WEEKS/MONTHS TO GET PROCESSED - VERY POOR "
" OVERALL, NOT BAD...BUT THE VAIGARITIES SURROUNDING WHAT CONSTITUTES NOTABLE DAMAGE IS CONFUSING, WHICH IS ALSO TRUE OF RIVAL COMPANIES. THIS INDUSTRY NEEDS SORTING OUT IN THIS DEPARTMENT TO TACKLE THE OBVIOUS RIP-OFF REPAIR CHARGES. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by ELIZABETH - 04 August 2019
" The whole experience was positive. My arrival flight was delayed. I was able to call ahead to notify Dollar/Thrifty staff at Pisa airport. Staff were all friendly and efficient. I will certainly be using this service again. "
" It all went very well. I have already recommended autoeurope to several friends. I will definitely use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by NA - 02 August 2019
" Nil "
" Good staffs, good car, very happy. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RUSSELL - 02 August 2019
" Paid twice not happy "
" Need to know why you charged me for hire, then get home to find Davis have charged me again, needs to be sorted, "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PISA, IT - Reviewed by OLEG - 01 August 2019
" No problems. "
" Pick up was very long due to lack of staff. Car picked up was damaged in several areas. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PISA, IT - Reviewed by HENRY DAVID - 31 July 2019
" Poor experience in Pisa. Car good. "
" Staff unaware of car booked. Tried to give us a small car. Not helpful re booking. Still don't know if second driver was on policy. Very poor experience for expensive car rental. Too much time spent on trying to sell own insurance. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 30 July 2019
" See 3 "
" Very good overall service. Desk time was somewhat protracted and upgrades and insurance pressed too hard frankly.. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by JAYESH - 29 July 2019
" Overall Very good "
" The car had many scratch but actually ran realy well. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by MARK - 29 July 2019
" The only issue was giving the condition report to sign at the check in desk and not when I had crossed checked the condition of the car at the pick up point. "
" Good apart from confused at check-in as I quel for Europecar then told to go to another desk (Interrent). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by JAMES - 29 July 2019
" Good. "
" We booked a Group C car and were given a Fiat Panda, which is a Group B car (according to the Maggiore website). We were told that the diesel Fiat Panda is treated by them as a Group C car, but a Fiat Panda is not mentioned as a Group C car (Clio, Polo etc). This was a rip-off. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PISA, IT - Reviewed by SÉRGIO - 28 July 2019
" Very straightforward and the best deal I could find. "
" Fast taking care of everything, very good car. The car had a warning an oil message tho. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by MARK - 25 July 2019
" I rent with these guys often and they always give great service. "
" I rent with these guys often and they always give great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JAMES - 24 July 2019
" As above "
" The check in prior to arriving at the airport was very helpful. Didn't have to wait too long to collect the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by KEVIN - 23 July 2019
" usually efficient but very disappointed this time with this booking. "
" over 3 hour wait to collect car. massive queue. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by MARY - 23 July 2019
" My major gripe is being charged 181 euros when returning the car and the staff having insufficient English (or me having insufficient Italian!) to understand why. The total cost was exorbitant - far far more than quoted. The car was returned full of fuel and undamaged and I know of no reason why this additional cost was charged. I await a reply from Avis - and a refund! "
" My major gripe is being charged 181 euros when returning the car and the staff having insufficient English (or me having insufficient Italian!) to understand why. The total cost was exorbitant - far far more than quoted. The car was returned full of fuel and undamaged and I know of no reason why this additional cost was charged. I await a reply from Avis - and a refund! "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 6
PISA, IT - Reviewed by KABIR - 23 July 2019
" Got shifted to GoldCar and had to pay an extra €290 deposit - this is out of order! "
" Got shifted to GoldCar and had to pay an extra €290 deposit - this is out of order! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
PISA, IT - Reviewed by ANTHONY - 22 July 2019
" Auto Europe assisted me with resolving situation with interent "
" Attempted to charge a late fee and High pressure sales pitch for extra insurance "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by NEIL - 21 July 2019
" Excellent simple professional quick friendly. "
" Excellent- how car rental should be. No scare sell , treated as adult and provide good car with good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CHRISTOPHER - 21 July 2019
" See above "
" Problem was in picking up our fiesta, they didn't have one so offered us a Fiat 500- which they tried to convince us was same category but clearly not! Offered us a fiat Qubo instead- really it is the most hideous car ever! After more protests they came up with on paper a very damaged and scratched Fiat Punto which we agreed to take- but it never turned up, there was a problem with it! So after nearly 3 hours they let us have a dirty Opel mokka- a better model but pretty filthy and unprepared. So not the best start to a holiday- if you book a type of car, why can't that car or an equivalent be set aside, no explanation was offered to us! Disappointing and probably why I wouldn't recommend budget, a shame because eventually car was okay! Chris "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PISA, IT - Reviewed by RODERICK - 21 July 2019
" Experienced rude staff before on earlier holidays at Pisa when we were using Goldcar. Goldcar staff were rude and unhelpful "
" On arrival at Pisa Airport The first member of staff was rude and unhelpful. I asked another member of staff to deal with our booking and he was helpful and polite.Again when returned car the staff were friendly and helpful. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GRAHAM - 20 July 2019
" Used you a couple of times now and both times really good experience. Very competatively priced. "
" Staff on site very good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by FRANCIS - 19 July 2019
" Wasn't clear that Hertz were tyhe relevant counter at Pisa airport "
" Assistants were polite and helpful on return, but not present on picking up - so had to return to desk with damage sheet on which we had noted additional initial damage (slight) "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by BARRIE - 19 July 2019
" Auto Europe has a good Website, prices competitive, easy to book and amend reservations when necessary. Used them many times. Will always book through them for future rentals. Found out the Firefly run ex Hertz previous seasons vehicles. Although cheap, worth paying slightly more with major companies offering new or nearly new vehicles. "
" Fast service at Firefly desk and staff friendly and polite. Apparently only 1 car available in the category booked which turned out to be a nearly 3 year old Fiat Punto with 67000 kms on the clock. Covered in dents and a concaved roof which where not recorded on their documentation. Worst car I've ever rented. Just cancelled another booking with them for a rental next month based on the condition of their vehicles. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PISA, IT - Reviewed by ADRIAN - 19 July 2019
" Good car. Helpful staff. Insurance scam a joke! "
" Paid £125 to hire the car. Had to pay a further £175 euros at Pisa for insurance cover. I was not advised of this on booking. Given an upgrade as a sop but I'll not be caught like this again! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANNA - 19 July 2019
" Quick easy and efficient "
" Quick easy and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MICHAEL - 18 July 2019
" The car itself was excellent but I was not happy with the service particularly the aggressive attemp to sell extra insurance and the time taken to get served. "
" To wait over an hour to pick up the car is unacceptable, especially as there were only two people on duty and one went off to have a coffee leaving one person to deal with all the customers. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MATTHEW - 17 July 2019
" The queues were significantly shorter at our pick-up in Pisa and our drop off in Naples than all the other rental car companies which allowed us to collect and drop off the car in a few minutes. No problems - great car (we got a car which was better than our expectation). "
" The queues were significantly shorter at our pick-up in Pisa and our drop off in Naples than all the other rental car companies which allowed us to collect and drop off the car in a few minutes. No problems - great car (we got a car which was better than our expectation). "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by SUSANNE - 16 July 2019
" Stop the excess insurance situation. Sort a fair excess insurance that is universally accepted, so there are no doubts or hidden fees - and clean up. "
" The vehicle was scratched and this wasn't mentioned so I had to fetch staff to point out the damages and check they were recorded on the document. Also the usual excess insurance situation they wanted euro 270 in addition to the standard insurance. I have my own for £45.00 for a year. It is disconcerting to be told their fees could be anything if I have an accident. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PISA, IT - Reviewed by LEE - 16 July 2019
" As you would expect & hope for !..efficient and good value overall "
" As you would expect & hope for !..efficient and good value overall "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PISA, IT - Reviewed by ROBERT - 16 July 2019
" Auto Europe gave a great comparison of rentals and seem to have their own insurance but I am not convinced that this insurance is comprehensive enough. "
" Second time in 2 years that I have hired cars at Pisa from Enterprise. I prepaid a lot for all-inclusive insurance and still they told me at the desk that I needed additional insurance for underside of body, glass and tyres when it stated in the policy that these were covered. I am getting fed up of these extras. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by ANDREW - 16 July 2019
" as above "
" It would have helped to know the distance of the car pick up from the airport. Late plane arrival with 2 small children left us with a very long, hot walk in the dark "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by DARRAN - 16 July 2019
" Good service "
" Good service. Good car although boot space was probably not as good as I was expecting but happy otherwise. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by JULIAN - 15 July 2019
" Well organised, painless way to arrange good value car hire. "
" Very well run, courteous and efficient staff at Pisa. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by SALLY - 15 July 2019
" N/A "
" Car was brilliant. Very clean. The wait to get the car was terrible. We waited 1 1/2 hours to sign paper work. Could not understand why it all took so long. Not many people in the queue before us. Considering we fill out most of the details on line why does it need to take so long? Drop off was excellent. Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROBERT - 14 July 2019
" Good service Prices quite high "
" Good service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JONATHAN PAUL - 13 July 2019
" As earlier comment "
" Difficult to find the desk in the airport. Cued up at the desk for 10 minutes then approached and given a queuing numbered slip. Bad system that didn't work for us. Getting to the car pick up was also confusing. We were sent to get a free bus which only ran every 20 minutes with 3 bus fulls of people already waiting. A fellow renter pointed out we could walk it in 5 minutes , on which everyone set off walking. Bus no where in site and useless. On being given the car key and finding the car it was filthy both in and out. Many scratches scuffs and marks not shown on our contract form and the tyres were well worn , only just legal. We went back to the pick up desk and said we weren't happy. They offered 2 other cars , one the boot was far too small for us to use the second had a little more tread on the tires was clean inside but again dusty all over outside. We marked lots of small dents and scratches and accepted that car , we had wasted enough time and were now late to make the arrival time at our hotel. On getting home we find a charge of £35.18 on my card that I know nothing of . I am now having to ring the card provider who have said I need to ring auto Europe to sort it out. On ringing them no one answered and I had to leave my details to be called back. That was several hours ago. I'm not happy at all. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 1
PISA, IT - Reviewed by MICHAEL - 12 July 2019
" i was happy about everything except the cost of the comprehensive insurance. More than 300 euros for nine days in a Fiat Panda is FAR too much. "
" Efficient counter attention. Polite staff. All my questions answered. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RICHARD - 10 July 2019
" Very good "
" Everything was excellent until I returned the car. The guy who was checking the car in, asked if I had been smoking in the car and when I said I had, he said the car would need a special clean. I asked him to show me where it said you should not smoke in the car. He couldn't, but referred vaguely to an e mail that his company had sent. I produced all the paper work I had received and he said that no smoking in the car was referred to in other paperwork. He could not tell me how much this "special" clean would cost , so I refused to sign the final check in documentation. A shame because all my other dealings with this company have been excellent. Have to add that I have heard nothing further from the company and my holding deposit has been cleared without anything being taken from it, so I presume the guy I dealt with was over-ruled. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PISA, IT - Reviewed by THOMAS - 10 July 2019
" Very happy. "
" Quick and efficient pickup and drop off. A few scratches on car when picked up but overall very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by DENIS - 10 July 2019
" Worst most horrid experience in my life ! This is the first time I've ever complained . Who gives a smashed in damaged car to someone ! "
" Horrible service at Budget rent a car in Pisa. They said the extra insurance I bought did not count with them and they had their own then they wanted to charge me for the day Nav then said once again my insurance did not count . She then tried UK rent me s bigger car for 30 Euro's a day ,. Then I got a car they was heavily DAMAGED, smashed in the back , signal break light broken and big search on front . Who would rent a customer a car like that damaged ! I complained but the man said they didn't have any more cars and I was furious , I said the girl at the desk offered me a bigger one !, I had two other family to go to our Vila outside Florence to follow . I never drove the car again other then back to the airport . Even a policeman asked me what had happened ! Poor service , I've rented cars for years and never have I been given s damaged one before . I spend money taking buses everywhere as the left break light and turn signals didn't work I told the guy when I collected the car this is not good at all but had said this is Italy and it's last car we have ! I was going to my Italian mothers funereal service ! I used the bus with my children and the bus everyday ! Just crazy ! Budget said everything I arranged and paid for with Europecar didn't count ! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by CATHERINE - 10 July 2019
" I usually use Auto Europe as they generally have a good selection of automatic cars at a reasonable price if you book early enough. I also like the option of fully refundable excess that they offer at competitive prices. "
" Picking up the car took longer than usual even though there wasn't a queue. The car wasn't washed and ready when I arrived to collect so had to wait for this to be done. It had a number of scrapes and scratches one of which I had to ensure was recorded before I left. Due to the late arrival of the car it didn't contain windscreen water. Perhaps the car was returned late from the previous renter. Other than that the car was ok and staff friendly. Return of the car was very swift and efficient in comparison. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by GERALD - 10 July 2019
" The booking experience was very good but the fact that there was no warning the company I was renting from did not accept American Express made the experience a lot less positive. "
" The staff has not well organised and we had a long wait (45 minutes) before being served due to long queue compounded by inefficiencies. Then, when I was going to put a deposit for the insurance, I was told they don't take American Express. I read with great attention all the papers I got beforehand to make sure that it stated nowhere that they did not accept American Express. As I did not have another credit card to use, I was forced to pay for the full insurance (130 euros) which I did not want to do at all. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by CHRISTOPH - 10 July 2019
" Thank you "
" Thank you. I had a good experience. There was a long queue at the desk but the staff were courteous, professional & fast. The car was in good condition & the price was right. All in all a good experience! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by WILLIAM - 09 July 2019
" The charges for a manual Sat Nav Tom Tom of £102.48 for 7 days was unbelievable. The buttons didnt work properly they kept sticking, and sometimes it had no GPS signal. When we booked the contract with Keddy at Pisa Airport, I was expecting a built in device on the Car. This was not the case as we found out. "
" If we new the contract with KEDDY was going to be with Europcar we would have cancelled the booking before hand, due to their charges are very excessive. Further to that we were also charged in advance for Road side assistance of £35.01 this was not mentioned at the office, this is the first time hiring a car in Europe we have ever been charged for this. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
PISA, IT - Reviewed by TERENCE - 09 July 2019
" Pisa car collection depot is a joke, there must be 40+ car hire company desks in one building. Queues ar crossing each other and there are only about 10 seats. When we first arrived there must have been over 150 people collecting vehicles. "
" Effieciency of Counter Staff was very good. However we did have to queue for 90minutes before we were served. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GARY - 09 July 2019
" AutoEurope have always been very helpful and friendly whenever I have had to ring them. "
" There was only one person on the desk and I had to wait 15 mins or so to be served. it took a while to get through all the paperwork and even then the car pick up was delayed by around 30 minutes (previous renters were late returning car). Not a big problem but, I just felt they were understaffed and if you (AutoEurope) put a lot of business through them they can't cope. On the other hand drop off was very quick. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by LAURA - 09 July 2019
" Same as above. Also we were charged £44 for an extra driver but thought it was included "
" The instructions on where to collect the vehicle were not very clear. The counter staff were polite but said the vehicle was ready when it wasn't. It was supposed to be clean but wasn't very clean and we later discovered that a reverse light was out and there was no screen wash. We had expected a car, not a van and my disabled husband found the van difficult to get into. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 6
PISA, IT - Reviewed by ROBERT - 09 July 2019
" Only problem we had when we booked the car it said it was in the airport terminal , but it was off site "
" Staff were very friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DERMOT - 09 July 2019
" It would make me more inclined to go direct to the rental company and ensure the price agreed is the price i eventually pay with no hidden charges or being cajoled into paying extra when I arrive to collect. I spoke to a gentleman on my flight home who went with a smaller, Italian, rental company and had no issues whatsoever. The experience was more stressful that it ought to have been. It was not a good performance in terms of customer relations by Avis. I expected a lot better. "
" I found Avis, on arriving at their desk on collection day, too keen to attent to sell additional charges, despite I having understood that I had paid the full cost with yourselves at the outset when booking. The car I had asked for, a Renault Clio, was not available. A Fiat was provided instead, but that was not a major issue. But immediately I was being asked to pay for additional insurance cover up to 400 euro, saying i would be liable for any damage caused, an offer which i declined, and there was an attempt to extract more money for a sat nav which i initially asked for and then asked to remove from the booking with yourselves. Only on checking with her supervisor did the assistant finally agree not to charge me for something I did not wish to have. She claimed the request for a sat nav was on the booking form. I was then offered a towing service for an additional fee, which I accepted, though not sure I should have. My wife went as guarantor using her credit card as i did not have the PIN for my own card available to pay for the additional fee and she was charged around 90 euro for this privilege as she then had to become a named driver, even though she had no intention of driving the car and never did. None of this experience was encouraging or expected. The lady at the Avis counter suggested I should have booked with them directly to avoid confusion about additional fees. This did not make sense as they appear content to take recommendations through your agency. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 4
PISA, IT - Reviewed by GAVIN - 09 July 2019
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LEE - 08 July 2019
" You shouldn't use Sicily by car. Our plane was an hour late arriving into Pisa. Your staff were fairly , but not very helpful about managing this with us and Sicily by car "
" Waited an hour in the queue to get car at counter. Man at car pick up was very aggressive, and swore it Italian when we asked him to check the car with us ( it had many scratches ). The drop off was with a different man and he was very charming. Based on my pick up experience I had to allow extra time in case of problems . This wasn't in fact needed. I would not use this company again based on my collection experience "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PISA, IT - Reviewed by JACQUELINE - 08 July 2019
" very good, friendly staff and helpful. "
" very good, friendly staff and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by FABIO - 08 July 2019
" the only problem is the unblocking of the card money it takes to long "
" very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by PHILIP - 06 July 2019
" Great as always "
" Very efficient service, friendly staff and great car. That they are not on airport was a concern but this turned out to be no problem at all with short waits for the shuttle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ARCANGELO - 05 July 2019
" Easy to use website when booking a rental car "
" Friendly staff and very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JAMES - 02 July 2019
" You cancelled our booking because we weren't there within a very short window. Then you kept our money. We were left stranded with our baby and no car. It was disgusting to be scammed by a company I have used many times. "
" You cancelled our booking because we weren't there within a very short window. Then you kept our money. We were left stranded with our baby and no car. It was disgusting to be scammed by a company I have used many times. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by ELIZABETH - 29 June 2019
" such a nice change from the aggressive Gold Car service. "
" Helpful friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JAMIE - 25 June 2019
" Its ok ,no better or worse than other companies "
" Apart from the lady on the counter trying to do a hard sell on extra insurance even though I bought the fully insurance via your web site. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 4
PISA, IT - Reviewed by RUSSELL - 21 June 2019
" No issues with auto europe "
" My car broke down on day 2 and I lost a whole day of my holiday sorting it out as i had to travel to Florence to collect a replacement car despite the issue being a mechanical failure and not my fault. The staff at Florence were extremely rude, aggressive and insulting. I am considering taking legal action to recover my costs and seek compensation for the lost day of my holiday from inter rent "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
PISA, IT - Reviewed by GAVIN - 19 June 2019
" Ensure that you filter out poor suppliers "
" The wait to collect the car was about 75 minutes. Staff were slow and unfriendly. At drop off there was nobody present in the return hut and nobody showed for 10 minutes. I took the key into the collections hall and was told they wouldn't accept it so I put it on the counter and left. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by PHILIP - 18 June 2019
" See 3 above; driving in Tuscany is OK on the Auto Strada, but a nightmare in the hills, sat nav phone and internet connections flakey; unable to access the help no for Avis, got my pocket picked in Florence, and then food poisoning from a chicken dinner on the last day. Might go back as older and wiser. "
" Car hire was smooth and easy, however, I damaged the nearside bodywork on the mountain roads south of Florence; Avis were exceptionally supportive on rental return (well they had my Barclay card details, so they would be.) Advice; insist on a small car A3 or similar, and do not trust the Sat Nav as they do not work in the mountains! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARGARET - 18 June 2019
" All good "
" All staff very helpful and the car was perfect for our needs. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by HAKAN - 17 June 2019
" x "
" Picking the car up was very slow - we had to wait more than 1 hour for our turn as there was only 1 person behind the counter and a massive queue built up. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GARETH - 16 June 2019
" Sat navigation was poor value for money. I could probably have bought one for the cost of the week hire. Also sat navigation froze at in opertune moments and chose some crazy routes. "
" Drop off took a long time. No effective queuing system or enough staff. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8
PISA, IT - Reviewed by LARS - 16 June 2019
" Overall, very good thanks "
" Well run, efficient, helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by ARCANGELO - 14 June 2019
" Easy to use website "
" Helpful staff and a great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CLIVE - 14 June 2019
" A top tip. On returning any hire vehicle. Go with the returns attendant while they examine the car and ALWAYS photograph the car fuel level before leaving. Sicilt by car have tried billing me for returning the car empty three months later. A photograph always results in an apology of a mistake. !!! "
" There was slight damage to one of the car doors that was not shown on the agreement. This was added by the desk rep after I had brought it top their attention. . Also the Emergency triangle was also missing. You will be accused of loosing the item and causing the damage if not reported prior to driving off. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by THOMAS - 12 June 2019
" Easy to use website and understandable but knowing what happens and what you get charged at the other side for their insurance, I probably wouldn't [pay top cover when booking online. "
" Collection was slow but that was due to the customers ahead rather than the desk staff, however, there was a team member that kept popping her head out from an office, that perhaps could have assisted her colleagues, seeing that the same 2 people were being served for more than 30/40 minutes. When we got the counter, it took no more than 10 minutes. We also paid additional insurance rather than risk an £1900 deduction for any damage to the vehicle (that would have happened as a result of a third party, not us) Frustrating as I'd paid top cover with Auto Europe "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JACK - 11 June 2019
" Extremely unpleasant dealing with blatant frauds at the start of a holiday. They should not be allowed to hire cars. Stay away. "
" The staff at inter-rent are terrible people. They sit there and lie to your face. We had already arranged all the relevant insurance etc through auto Europe. Despite having the documents with us the girl at the desk insisted that they aren't valid. She said that auto europe don't know inter-rents cars therefore they can't be involved with the insurance. She said that inter-rent/gold car will refuse to provide any receipts for repairing damage. So we would have to pay in full. Apparently inter-rent are the only people that can value any damage. Other garages don't count. She said that if we have any trouble it would cost us lots and lots of money. The only think to do would be to buy 1 week of excess insurance with them for a couple hundred pounds . . . We held are ground and refused to pay anything else. But the girl was extremely unpleasant. Fraud. Sat nav - I made the massive mistake of forgetting my sat nav so had to hire one. She initially told me it would be 40 euro. After we had politely explained that we are fully aware she is talking bollocks and refused to re-buy our insurance the price for the sat-nav magically increased to 69 euro. . The girl said that the sat nav doesn't hold charge but works fine. This was also a lie. It was very temperamental and only worked at all about half of the time. Largely it didn't turn on. When it did it didn't know where we were in the country. They didn't give any refund. Checking the car - there were several scratches on our car that weren't noted on the form. It was also missing the mats. We asked the man in charge of that section to write it on the form so that we didn't get charged on return. He said that it would be much better not to add anything to the form. Because otherwise his colleague will check the car when we return and we are likely to get charged. . . Apparently if we don't point out the big dents and missing parts when we collect the car then it won't get checked when we drop it of. So we won't get charged for damage. Somehow we didn't believe him. The poor older gentlemen that was trying to hire a car from the station next to us was getting completely done over. For me the experience was a very stressful and unpleasant start to a holiday. But we did just about manage to stand up to the frauds. But for the chap next to us they conned him out of a fair bit of money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
PISA, IT - Reviewed by GARY - 10 June 2019
" very poor service , arrived to collect car and counter staff very bad attitude . She said she had to take 300 euro holding fee, when we give her the card the transaction was refused , we rang the bank and they said it was not refused at their end, and they asked her to key in card manually which she refused to do, offered my wifes card which she refused, went to the café and paid for goods with the card and brought back the receipt to prove card was working and again she refused to call her head office, asked her to use the other machine on the counter and she said it was broken. She then left us standing at the counter for 45mins and did not return, when we called the phone number on the desk which stated if desk unoccupied, it rang in the back with no answer. We had to end up hiring another car from Golden Cars opposite her desk and used the card with no issue , unfortunately it cost us double the price. DO NOT USE THIS COMPANY almost ruined our holiday "
" very poor service , arrived to collect car and counter staff very bad attitude . She said she had to take 300 euro holding fee, when we give her the card the transaction was refused , we rang the bank and they said it was not refused at their end, and they asked her to key in card manually which she refused to do, offered my wifes card which she refused, went to the café and paid for goods with the card and brought back the receipt to prove card was working and again she refused to call her head office, asked her to use the other machine on the counter and she said it was broken. She then left us standing at the counter for 45mins and did not return, when we called the phone number on the desk which stated if desk unoccupied, it rang in the back with no answer. We had to end up hiring another car from Golden Cars opposite her desk and used the card with no issue , unfortunately it cost us double the price. DO NOT USE THIS COMPANY almost ruined our holiday "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by PAUL - 09 June 2019
" Excellent from start to finish. Highly recommended "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 09 June 2019
" We have not used Europcar for sometime and we were impressed. "
" It was hassle free, which makes travelling so much easier! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 08 June 2019
" Always book through Auto Europe, good web site and customer service. "
" Speedy efficient check in and drop off, nice clean almost new Smart 4 . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CHRISTOPHER - 07 June 2019
" Rubbish "
" Didn't have the right car. Downgraded us from jeep to fiat tipo "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 5
PISA, IT - Reviewed by CHRISTOPHER - 07 June 2019
" As above comment re signage "
" Keddy need to show their name on the Car Hire Board and to whom they are associated as we queued in the wrong car rental area as their logo/name are very similar to an other. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PATRICE - 06 June 2019
" would recommend that people examine their cars prior to returning for damage. Mine actually looked like dust on the tyre. "
" The car was good, on pickup it was raining so couldn't see the previous damage. On returning there was a scuff on the rear wheel. The fee of €165 seems extortionate and left a bad taste to the end of my otherwise fantastic holiday. I used the car mainly for the journey to and from my accommodation as I wasn't travelling around. I have been to Tuscany many times and have visited the sites. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
PISA, IT - Reviewed by JUDITH - 02 June 2019
" New car. Quick service "
" Very helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by KEVIN - 28 May 2019
" Excellent service. "
" Very friendly and efficient staff. Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DARYL - 28 May 2019
" See above "
" Why oh why does it take so long to check in at the counter. Surely in this day and age the whole thing could be done on line beforehand - the process is pre- historic Please stop your staff from trying to scam us out for more money for things we haven't requested and don't need - upgrade/ insurance. Please have more than one person on duty at returns on a busy Saturday morning "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 27 May 2019
" I was very happy with the level of service I received "
" Good experience. Friendly, efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by LESLIE - 26 May 2019
" See above "
" I had to insist on some marks on car to be added to car map but typically on return told there were marks I should have pointed out. After a long discussion they accepted this cannot be my responsibility to create your map. Completely stressful and unnecessary "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 10
PISA, IT - Reviewed by DIANNE - 25 May 2019
" Firefly NEVER again "
" Three cars in 8 days together with pathetic customer service says it all. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PISA, IT - Reviewed by GERALD - 25 May 2019
" Overall using Auto Europe and Sixt was a pleasant and easy experience "
" When we picked up car the Sixt representative told us we needed ro buy more insurances and that the excess guarantee I had got from Auto Europe was difficult to use if required. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by STEPHEN - 24 May 2019
" Did not receive the car we booked Audi A3, we got palmed off with a FIat Tipo which is nothing like an Audi. The car was dirty and uncleaned when we collected, the rep kept trying to sell us unwanted insurance, GPS etc. When our return flight was cancelled they charged us £220 for ONE DAY extra, absolute thieves do not use "
" Did not receive the car we booked Audi A3, we got palmed off with a FIat Tipo which is nothing like an Audi. The car was dirty and uncleaned when we collected, the rep kept trying to sell us unwanted insurance, GPS etc. When our return flight was cancelled they charged us £220 for ONE DAY extra, absolute thieves do not use "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
PISA, IT - Reviewed by ARCANGELO - 23 May 2019
" Easy to use website but more importantly even easier to make any changes "
" Friendly staff who were very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by VASCO - 16 May 2019
" 1. Very slow initial airport counter experience and car pick at Pisa Airport 2. Car had oil problems, requiring us to go a garage and then back to Pisa Airport ( with all the associated difficulties) where after some persuasion a 2nd car given to us. 3. We returned the car with full fuel tank, and no damage as confirmed by drop off staff, and all ok by counter staff at Pisa Airport. 4. But on return to the UK, we received an unexpected bill (in Italian) for Euro 65, taken via the "credit card block of Euro 120 " which Auto Europe had stated was a requirement at time of pick up 5. We are challenging this charge through our credit card company Therefore we are most unhappy and would not recommend this car hire company "
" After a very long wait, the first car, they gave us at Pisa airport had oil problems. The contact tel number they gave was unobtainable, and with the help of our Italian resort's reception ( speaking in Italian on our behalf) we got advice form the national Maggiore Office. We had to take the car to a garage for inspection ( Euro 5 charge). Fortunately we were close to Pisa Airport, and after some hesitation they agreed to give us a replacement car. On returning to Pisa Airport , at the car drop off at the Airport, they confirmed all was ok ( fuel was full, as on receipt of the car, and no damage). We then went to their nearby office, as requested, and the 5 euro was reimbursed and all was confirmed as ok ( therefore no extra charges). However on arrival back in the UK, we received a bill for Euro 65, difficult to interpret since the bill is in Italian. We also received our credit card statement which included this amount. A Credit Card Block: EUR 120.00 was blocked on my card at the time of pick up ( as per the requirement stated by Auto Europe through whom we had booked the car hire) - this of course was not to be used if all was ok ( as it was) when we returned the car. We are currently challenging the charge through our credit card provider. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 2
PISA, IT - Reviewed by BORGHESI - 16 May 2019
" Excellent as usual! "
" Very good service overall, fast car pick-up and return, car in excellent conditions. Only small quailm is that I have not been given any written (or e-mailes) receipt showing the closure of the account on returning the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GEORGE - 14 May 2019
" Very good service, great value for money. Thank you. "
" Superb efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by TARA - 10 May 2019
" Same as answer 3 "
" We love Sicily By Car however the only complaint I have is they had no small cars this time. Seem to always give us larger cars than we request which is a problem for the village we live in and for most Tuscan villages. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARK - 09 May 2019
" . "
" Dollar is part of Hertz and the lady on the desk was efficient and there wasn't a lengthy queue. Also they didn't try to push additional insurance once I said I had my own policy. Just be aware that at Pisa, the car hire building is either a 400m walk or a short bus ride. It isn't actually in the terminal building as suggested. All in all though, they were very good to deal with. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by AZIZ - 09 May 2019
" I would not recommend,you don't get what you pay for. Pisa airport,Avis staff are rude and extremely unhelpful. "
" Worst company I have ever hired from. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 4
PISA, IT - Reviewed by GEORGE - 07 May 2019
" As under 3. Please advise whether it will be Alamo, Locauto or Auto Europe who will be refunding me the upgrade premium which I was not informed about. "
" The Counter Staff charged me an upgrade premium without notifying me. when challenged on the cars return he denied it and refused to give me his full name. Please advise how to get this charge refunded and where to lodge this complaint. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 07 May 2019
" Frequently hire through Auto Europe and I recommend to others. Easy to use website. Helpful staff on the odd occasion that I have telephoned. "
" Trouble free experience with Firefly/Hertz at Pisa Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by RUSSELL - 04 May 2019
" Not happy with return at this location seems like they are looking to make extra money by not marking all faults. "
" On return of the car a mark was found on the wheel hub. Which all likely hood had been there when car collected the car. On pick car was so tightly parked it we on passenger side we were not able to see before setting off. This resulted in us been charge an extra £273 pounds!!. "
Value for Money: 2 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 4
PISA, IT - Reviewed by ELIZABETH - 30 April 2019
" I almost always use auto europe ...but would never use internet or Gold car. Not the first time Ive had a bad experience. "
" The guy on the desk was very aggressive and rude and threatening. When I didn't take his offer of an upgrade and insurance package because I have my own, he said that I would need a receipt from him if I damaged the car...and what if he wouldn't give me a receipt where would I be then? then he virtually threw the keys at me saying see how you get on when you bring the car back damaged. Not a good start to a holiday. The guys at drop off couldn't have been nicer. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LESTER - 30 April 2019
" very satisfied overall "
" Only negative was when dropping vehicle off, staff did not have time to view the vehicle (so we had to take photos to prove no damage, etc). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANDREW - 29 April 2019
" Good online experience "
" Good service. Air needed in tyres and water needed for screen wipers, otherwise happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by DANIEL - 28 April 2019
" Sicily by car were very helpful but Auto Europe was absolute nightmare as we booked it through them and we didn't know they are a dealer not the hire company. when we arrived, they rented our car to someone else as we were late. we have paid fully for our rental period. We had to pay £400 top of what we paid to Auto Europe. I will never book through Auto Europe. "
" Sicily by car were very helpful. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ARCANGELO - 24 April 2019
" Easy to use website that allows you to choose the right car for your needs. "
" Friendly staff, good service and an excellent car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GARY - 23 April 2019
" Very good "
" All good as we hire cars in Pisa for15 weeks per year "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BRIC - 22 April 2019
" As above. As mentioned, the absence of puncture and windscreen coverage booking via AutoEurope did not make it cost efficient. "
" Overall experience was satisfactory. client sales people were friendly & efficient. however, I was surprised to learn my booking via a broker (AutoEurope) did not include windscreen protection, nor tyre puncture repair/recovery. hence, my daily rental added Euro15 per day.. which did not make the reservation via AutoEurope competitive at all. In addition, more clarity of which vehicles are assigned to which car class will improve customer experience and provide more clarity when collecting the booked vehicle. I reserved a Fiat Tipo estate ("or equivalent) but was offered Citroen Cactus or Fiat Doblo. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by ALEXANDER - 22 April 2019
" Great and speedy service "
" Great and speedy service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARIO - 15 April 2019
" Absolutely incompetent interrent company the car in grimly dirty conditions deflated wheels and me traveling with two children and a disabled one is unacceptable, then they hold my money blocking them for 28 days and they charged me a fee of 20 euros which is not mentioned in the booking we are disgusted by this service received from this company a horrible experience. "
" Absolutely incompetent interrent company the car in grimly dirty conditions deflated wheels and me traveling with two children and a disabled one is unacceptable, then they hold my money blocking them for 28 days and they charged me a fee of 20 euros which is not mentioned in the booking we are disgusted by this service received from this company a horrible experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
PISA, IT - Reviewed by BARRY - 14 April 2019
" OK "
" Check in at Pisa is now slower than previous experiences with them since you must now join the Hertz queue at Pisa rather than their own check in "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PISA, IT - Reviewed by RICHARD - 12 April 2019
" Great value. I wish the rates were so good in the summer! "
" Overall a very positive experience. Only frustration was that the website said I was booking a Clio or similar and then I was offered the option to pay 5 Euros to upgrade to a Clio! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ARCANGELO - 10 April 2019
" very easy to use website "
" Friendly & courteous staff which helped make the whole process very easy, special mention to Federica from Maggiore for her assistance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LUIGI - 09 April 2019
" Very efficient staff "
" Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROBERT - 05 April 2019
" Very good - Alamo is one of three franchises operate dby the same company "
" Very helpful staff - did not try too hard to get you to take out extra insurance. The check out staff were meticulous in explaining any body defects. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 23 March 2019
" Interrent seem to share a booth with Goldcar. I have previously found Goldcar agents to be helpful and pleasant to work with. A this is no longer the case I hope to never have to use Goldcar let alone Interrent again. "
" The rental contract was for a mini car but without our agreement, we were upgraded to an economy car. And then told we would have to pay a diesel charge for each day totalling around about €50. I asked for a mini car as contractually agreed but the agent chose to be unwilling to comply with our original contract. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PISA, IT - Reviewed by CHRISTOPHER - 14 March 2019
" Easy to book. The experience was positive throughout. "
" Friendly, helpful and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ARCANGELO - 14 March 2019
" easy to use website "
" Very friendly staff and extremely helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by KAREN - 14 March 2019
" Always a pleasure "
" No choice of vehicle. Condition of vehicle on form said no damage, but there was extensive damage which we had to point out. There was no parcel shelf, so luggage was on show when we stopped for a comfort break. Knob to adjust wing mirrors was broken. Vehicle had done over 113,000 km "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 4
PISA, IT - Reviewed by ULIANO - 09 March 2019
" Thanks for the smooth experience "
" As usual all as expected. Well done! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PATRICK - 05 March 2019
" Quite good apart from long wait for collection "
" Good price with additional driver included "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by GINO - 03 March 2019
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ARCANGELO - 28 February 2019
" very easy to use website "
" Friendly staff and no wait times to pick up car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAUL - 26 February 2019
" Europcar initially failed to provide us with an acceptable car The nominated automatic car was filthy dirty and damaged and they could not offer any alternative automatic car of any size or make. We were forced to accept a manual car which was also filthy dirty when offered to us but, after washing, proved to be a very nice car for me but not entirely for my wife who much prefers an automatic. It took the best part of two hours to resolve the situation. The desk clerk was pleasant and as helpful as he could be but let down by the poor management of Europcar. "
" We disembarked from our flight about 16.45. We went to the Europcar rental desk in the car rental building by shuttle bus. We booked in for our car (an Automatic Golf) and then went to the parking area to pick up the car only to find that it was filthy dirty (covered in what looked like white foam). It was also badly damaged on the right front wing. I immediately returned to the booking desk and rejected the car. I requested a replacement automatic car but was told that you had no other automatic cars of any size or make. All they could offer us was a manual Alfa Romeo which was also filthy dirty. We had no choice but to accept that once cleaned and your desk clerk, Marco, who was very helpful, cancelled the charge for the second driver. We eventually left Pisa about 6.30p.m. and our drive down to the Buonconvento area was very busy and entirely in the dark owing to the delay. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 2
PISA, IT - Reviewed by PENELOPE - 25 February 2019
" Competitive prices, good range of cars and easy website to use. Also helpful customer service which is s novelty these days! "
" Pickup of the car was wuick and efficient. The car was in good condition but the cleaning left a bit to be desired. Drop off was efficient and they were very helpful dealing with the flat tyre which I had to change. The paperwork was fine so I could claim on my insurance. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by DAVID - 22 February 2019
" Auto Europe gives a good overview of what's available, but it's hard to see the extra charges like an additional driver which can make all the difference - in this case over £100 per week "
" The cost of adding an additional driver is really expensive. Also, Maggiore are incredibly strict about every possible bit of damage to the car; when picking it up not every item of damage is marked and some are so tiny they are hard to see, but when you drop off the car they go over it with a fine toothcomb and charge a lot for everything that was not marked at pickup. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PISA, IT - Reviewed by SETH - 21 February 2019
" Great Experience "
" Great Experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GEOFFREY - 11 February 2019
" I was unaware when making the booking that Interrent are owned by Gold Car. I have had very bad experiences with Gold Car and would not have made the booking had I known of the relationship. Once again I have had another bad experience with them. "
" They refused to release the car until I paid a €2.50 per day 'green tax' on diesel vehicles. This has been subsequently shown to be a completely fictitious tax. It is simply an extra charge. In other words, a rip off! After referring the matter to your Customer Services Dept when I got home, Interrent have refunded the charge "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PISA, IT - Reviewed by JAMES - 10 February 2019
" Definitely using Auto Europe again, just recommended you to a colleague "
" Very simple easy process, both at collection and drop off. Was a little surprised that car wasn't inspected, however not a big issue as I took pictures just in case. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GEOFF - 06 February 2019
" It is a pity that Interrent were taken over by Gold Car. I absolutely do not wish to use Gold Car in the future. I have used Auyo Europe before the above and will continue to use them. Just DON'T give me Gold Car as the vehicle supplier "
" 1st: Interrent now owned by Gold Car. 2nd: The overbearing and unpleasant pressure by the male counter staff employee who insisted that the UK insurance I had purchased in the UK to cover all insurance apsects was ABSOLUTELY Rubbish and he would be heavily LOADING my credit card unles I took Gold Car Insurance. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ARCANGELO - 06 February 2019
" Very easy process to book a hire car "
" Dealt with very quickly when picking up car, also the car I was given was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ARCANGELO - 30 January 2019
" Easy to use website "
" Very quick pick up of car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by EDWARD ANDREW - 26 January 2019
" Good, clear web site. All major car hire companies represented. Been using Auto Europe for years. No issues. "
" Very short queue at (on-airport) pick-up. Counter staff friendly and English speaking. Car a bit battered, but fine for our purposes and for the price we paid. Car return quick, stressless and with no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by MARTIN - 24 January 2019
" Love Auto Europe. So flexible and always get the best deal "
" Great service, although the car was quite dirty on the inside and smelled a bit of smoke "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PISA, IT - Reviewed by JOAO B ALVES - 23 January 2019
" Very practical "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CHARLES - 21 January 2019
" See answer to question 3. "
" A far more positive experience than this time last year with Firefly, although to be fair they sorted out the problem then in a short time. I have no particular problem and the 3 staff involved in the pick up and return process were pleasant and helpful. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by ARCANGELO - 09 January 2019
" Very easy website to use when booking a car "
" Everything went very smoothly and no extended wait times to pick up the car as with other hire car companies "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 08 January 2019
" Good "
" No water in screen washers "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by PETER - 08 January 2019
" It would be nice to have some extra discount/benefits for repeated use..unless you do so and im not logging my Orders correctly? "
" Only one person on Counter, so 4th in queue. Not acceptable. Once at the Counter, she was pleasant & efficient. There was extra damage on the Car. I went to the first hut. The girl was very unhelpful and dismissive and simply pointed to someone else, who at least came over to look. On Return, the man was welcoming & efficient. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PISA, IT - Reviewed by MARCO - 07 January 2019
" Excellent value as usual, and highly efficient rental process. "
" Very smooth and fast process, excellent value, car in very good conditions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ARTHUR - 31 December 2018
" Easy to use . Excellent choice of options "
" Very quick collection and return . Car offered to my specific needs . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by JOHN - 24 December 2018
" All good ! "
" Very easy, very proffesional, good to do buisness with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by RYAN - 22 December 2018
" A "
" Hi Ive recently been charged £77 from maggio car rental, could someone please let me know why this is, thank u "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by NATALINA - 18 December 2018
" Will use again, there was no problems and they explained all the small print so there was no confusion. "
" Easy, efficient and value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAULA - 16 December 2018
" all great "
" great once again , all super speedy and no hastle thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARK - 14 December 2018
" Auto Europe are fantastic but let down by the companies they represent in Italy. "
" Everything went well untill I checked my credit card bill, Sicily By Car have taken money for no reason that I am now having to make a fraud claim on. I am really sick of this happening every time I rent in Italy. All the rental firms try to steal money almost every time I rent. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by MARTIN - 13 December 2018
" Good price "
" Very friendly staffs on airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANTONY - 13 December 2018
" Once again, despite buying the full insurances in advance, the counter staff try their hardest to sell their own policy and insist on lecturing about the responsibilities of the consumer, if you don't buy their product. Further, our contract was with Maggiore, but you have to queue at the Avis desk as the Maggiore was unmanned. Their own preferred customers were getting priority over us, and the overall wait time was unacceptable. Finally, the fuel deposit is still showing as pending on my credit card account, despite refuelling in full and signing for a zero balance at the return desk. All in all, a most disagreeable experience. "
" Once again, despite buying the full insurances in advance, the counter staff try their hardest to sell their own policy and insist on lecturing about the responsibilities of the consumer, if you don't buy their product. Further, our contract was with Maggiore, but you have to queue at the Avis desk as the Maggiore was unmanned. Their own preferred customers were getting priority over us, and the overall wait time was unacceptable. Finally, the fuel deposit is still showing as pending on my credit card account, despite refuelling in full and signing for a zero balance at the return desk. All in all, a most disagreeable experience. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 5
PISA, IT - Reviewed by MARCO - 12 December 2018
" Excellent as usual, competitive prices "
" Everything went smoothly with minimal waiting time at collection, car in good conditions and very easy drop-off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROBERTO - 10 December 2018
" Best price available, easy bookings and cancellations. "
" Pick-up and drop-off expeditious. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by DAVID - 08 December 2018
" All fine "
" Car smelled strongly of tobacco on pick up otherwise OK, Firefly offer exceptional value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PISA, IT - Reviewed by ARCANGELO - 07 December 2018
" Easy to book via the website "
" Overall pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by KAREN - 04 December 2018
" Experience good but not overwhelming. "
" I was disappointed that I was not given the Fiat 500 that I hoped I would have as the Tipo I was given was not suitable for the driving terrain. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PISA, IT - Reviewed by OLIVER - 25 November 2018
" Sixth in Italy is terrible. V good elsewhere "
" Car category not available and alternative poor. Not clear how the excess works. Now I do. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PISA, IT - Reviewed by PETER - 24 November 2018
" My future use of auto Europe depends on how they handle the issues with Interrent "
" On arrival at Pisa airport 30 minutes late, (thanks Ryanair) I made my way via the link bus to car park P4 as advised in the booking confirmation only to find the company no longer there and a sign telling me to go to the main rental area and go to the Goldcar desk. Waiting for the transfer bus to return, I did this. When I arrived at the desk I was told that I would have to pay €40 as I not arrived within 59 minutes of the booking time! I asked if the car had been rented to someone else to be told no It was company policy. I asked him to show me this in my Ts & Cs and he could not as Interrent was now owned by Goldcar and that was their rule. I asked what happens if I arrive early and he says you have to wait for the booked time before you can have the car!! He then told me if I did not pay it, he would cancel the agreement and Auto Europe would refund my money. I pointed out that not to have the car would leave me unable to go to my house so with many complaints, I had to pay. After completing the paperwork, he then told me I had to pay a €25 eco fuel tax as it was a diesel. I said I would have a petrol car then and he told me the tax was the same. As I had never heard of this Italian tax, I asked for further details - was it a federal tax, was it local and when was it introduced. Strangely he could not tell me. I then said ' it is a Goldcar tax' then and he did not answer. Again he could not show this to me in the Ts & Cs. Finally at the desk he stopped €1350 on my credit card when the contract says it was €900. I was then given the keys to the car which when I found it would not start so I had to go back to the hire desk and get it changed. The battery was flat!! Eventually I got a car that was drivable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 8
PISA, IT - Reviewed by ELIZABETH - 19 November 2018
" On airport pick up. Very good value. Friendly service. "
" easy and friendly transaction "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARK - 18 November 2018
" InterRent are now Goldcar so beware, Goldcar are terrible. "
" I collected my car from InterRent but mid rent they sold to Goldcar. So happy with the collection but won't rent from them again. Goldcar are terrible. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ARMINDO - 17 November 2018
" I rent around 15 car per year with you. But this Pisa deal you did scam me! "
" The office was closed. It was impossble to get a car at 11pm. You ripp me off "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by NEIL - 14 November 2018
" Disapponting. Budget staff not helpful and snooty re booking through autoeurope, not direct. Got second class service. "
" Waited almost two hours to have car allocated. Not enough staff. Unfriendly. No free extra driver as per deal - 'not booked direct - agency etc'. Booked Fiat 500, got skoda. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by SAID - 13 November 2018
" Very inflexible and unaccommodating. Renting many cars from other countries in Europe with no hassle. The Italian one however caused me more problems than ever "
" Very inflexible and too much of a NO CAN DO attitude "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 1
PISA, IT - Reviewed by JAMES - 13 November 2018
" Please see 3 above. Other than that, all positive. "
" Our only negative comment is that when we checked the car in at the end of the rental on 9 November the Interrent employee said that he would send us a final receipt by email to say that there was nothing to pay, but they have not done that. We have the form that he gave us saying "No Damage" and that the car was returned with a full tank of petrol, but it would be good to have received the email that he said he would send (and that they have always sent us in the past at the end of the rental period - we have used Interrent through Auto Europe many times so we know their systems!). "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by KEITH - 10 November 2018
" I have already recommended your company to a friend who will be visiting Italy soon "
" I have always found Maggiore very professional and efficient with friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by DEBORAH - 10 November 2018
" Easy booking process and prices in line with other companies. "
" This is the second time of using Maggiore and they offered a free additional driver. We did not receive the model booked but the vehicle provided was satisfactory, although no water in the windscreen washer and inside could have been cleaner. Counter and return staff were helpful and pleasant. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PISA, IT - Reviewed by FAROOQ - 09 November 2018
" Not very happy. Always stick to well recommended company. All they wanted was your money. Got ripped off. "
" When I booked my vehicle with auto Europe they charged me extra for covering the damages. Then when I got to the car hire won't very friendly. Then the car hire company charges me for another extra cover. They took deposit of 150 euros. When I brought the vehicle back the staff checked the vehicle. It was fine nothing wrong with it. When I got to England I received credit card bill of 150 euros. Which the staff was going to refund it on my card. Which he didn't. So I got ripped of. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 4
PISA, IT - Reviewed by DUNCAN - 08 November 2018
" Very Good "
" All very good on service level pick up and drop off. The car had several areas of damage and could have been cleaner on the inside especially given that it had only done 16000 miles! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by ARCANGELO - 08 November 2018
" Auto Europe website is very easy to use "
" There are always long wait times at the counter when picking up the car "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PISA, IT - Reviewed by DONNA - 07 November 2018
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GINO - 06 November 2018
" see above "
" when i arrived at the maggiore desk no one was there, i waited approx 20 min, phoned the number on my voucher regarding Maggiore, but no answer on that number, finally we are told that Avis and Budget desk will honer the car voucher, because the girl at Maggiore had to go home because she did not feel well, in all it took almost one hour and 30 min to have a car, not good when i had an appointment.and NO apology. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by NATHAN - 06 November 2018
" Quick and easy "
" No issues however the member of staff tried to sell me additional insurance cover for 16 euros per day plus tax? I had already paid for the additional cover when I booked online. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by AIDAN - 06 November 2018
" Easy to book online; transparent pricing; very competitive rates; range of contact numbers in case of problems. Would certainly use autoeurope again. "
" I thought they were very efficient and courteous. It was an easy process and the only additional cost was breakdown recovery insurance - an extra €30. The only NEGATIVE was that the car was rather dirty on the outside. Apart from that, all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by ANDREW - 04 November 2018
" Easy booking and budget efficient and well located for Pisa and exit to autosrada. "
" Counter staff efficient but tried hard sell on zero excess - auto europe excess insurance not good enough. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by KIM - 04 November 2018
" See above. "
" Nothing to add - scores should speak for themselves. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROBERT - 31 October 2018
" I had query, rang and got through quickly and the query was dealt with quickly. "
" Despite the queue for the Avis/Maggiore desk, there was only one person seeing to customers and at least one other was doing other tasks at the desk, but not serving. When people are waiting all staff present should be summoned to the front desk until it is dealt with, as US supermarkets do. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by SANDRA - 30 October 2018
" Painless "
" Efficient and good choice of car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PATRICK - 30 October 2018
" very surprised with Enterprise "
" very disappointed with cleanliness and condition of vehicle "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 2
PISA, IT - Reviewed by JUSTIN - 30 October 2018
" As you can see from the previous answers, I am totally dissatisfied with the service provided by Firefly. "
" 1. They should provide a warning of the multiple fines of €100 which can be incurred if you stray into the restricted area around the Leaning Tower. 2. The sat nav was not working in that it did not pickup a GPS signal and the map constantly showed the car as being somewhere in Moscow. 3. They did not advise the drop off point would be closed when the vehicle was due to be returned. . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by DEREK - 30 October 2018
" No issue with AE "
" We have used you on all of our recent trips abroad, we like the ease of booking, the opportunity to choose a rental company and the added value from your insurance options. We chose Hertz from your list of providers as we felt that we would get a good quality car to rent from a household name like Hertz. We booked a 7 seater as we were a party of six. Once the booking was confirmed we checked in online with Hertz as directed, and I became a Hertz Gold Card member. Neither saved time or provided additional benefit on this rental. Gold Card Holders benefit from an additional driver at no extra cost. We were told we'd have to pay 12€ per day for this simply because we'd booked through AutoEurope. We declined and stuck to one driver. I was given the keys to a Ford Galaxy and told where to find it. Having located the car we found damage not noted on the paperwork so we had to get a Hertz employee to change the paperwork. It wasn't particularly clean either. We eventually loaded up our luggage and set off. We had only driven a few metres when it became apparent that there was a serious issue with the brakes! Another Hertz employee tried the car and agreed. We were sent back into the building to get another set of keys. Surely Hertz should carry out pre rental checks, not the customers? I asked if it were possible to have an undamaged car but was told "no"! The second car had clearly been in an accident as both nearside doors were very badly dented and scuffed. There were more marks around the car, not noted until we bought them to the attention of the guy from Hertz. It always strikes me as odd that rental companies are fairly blasé about car condition when you collect but less so when the car is returned? The car performed well for our trip and was nice to drive, but it was in very poor condition and not what you'd expect from Hertz. At nearly £300 for a weeks rental, I don't think 'undamaged and properly valeted' is a big ask. If our hotel room had been in a poor state we'd have demanded another. With the car, we had no option, we had been travelling since the early hours and were keen to get to our hotel to begin our holiday. For me, having a nice car to tour around in is part of the holiday and in this regard Hertz fell short. If I was happy with a banger I'd have found one elsewhere and saved a few £'s in the process. This complaint is not aimed at AutoEurope, but I feel that feedback on how your rental partners treat your customers is vital. I'd be interested to read your responses to this. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PISA, IT - Reviewed by HUGH - 29 October 2018
" Easy to book. Reasonable prices. "
" Swift check in. The car was the one we had requested. easy drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by VICTOR - 29 October 2018
" ok. "
" There was no indication given me as to where I might find the car at Pisa airport. I spent half an hour wandering about before I realised I needed to get on the shuttle bus. Apart form that everything else was fine "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 8
PISA, IT - Reviewed by PETER - 29 October 2018
" I queued at AutoEurope at Pisa airport for 20 minutes, with my AutoEurope voucher. When I finally got to the desk, I was told that I actually should be in the queue for Enterprise. Other than that, it was nice to not be given the hard sell for insurance "
" The car was an absolute disgrace. When I picked it up, there was a HUGE dent in the passenger door and the other side of the car was full of large white scuffs. The engine was rattly, the breaks squeaked and when I steered left, there was a loud squealing noise. Easily the worst condition car I have ever hired, which I do 4 or 5 times a year. Also, they wanted 50 quid to hire a car seat! This is a scandalous price, considering I can buy a new one for less!! "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PISA, IT - Reviewed by ROSEMARY - 29 October 2018
" Excellent price, quality and efficiency "
" This was the best rental experience from Galileo Galilei I have had- of very many. All staff polite and efficient, a speedy process and I was very impressed by the prompt email confirmation that deposits had been returned. And very well priced, especially with a free upgrade! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MICHAL - 29 October 2018
" Fast Service fast go "
" Fast Service fast go "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by BERNARD - 28 October 2018
" Not a good experience. I won't be coming back. "
" The car was dirty outside and inside Ehe staff at pick up was rude I didn't get the car I asked for and got a poorer equivalent "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 3
PISA, IT - Reviewed by SIMON - 28 October 2018
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by GEOFFREY - 28 October 2018
" OK "
" OK "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by JAMES - 28 October 2018
" Would be very likely to use this company again "
" No problems with staff car could have been cleaner "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by LORELLA - 27 October 2018
" Very satisfied "
" Everything was perfect. Firefly has a very approachable and professional staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by WILLIAM - 27 October 2018
" ...... "
" I use this company regularly and I'm very happy with the level of service I receive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by IAN - 27 October 2018
" Total con! Apparently its in the small print! "
" Booked on line,paid via debit card but when arrived to collect car was told debit card no good and asked to pay an extra 210 euros. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PISA, IT - Reviewed by DUNCAN - 27 October 2018
" All worked as usual "
" Counter staff spent 5 minutes talking to each other before serving us, subsequently had to wait a further 15 minutes while car was prepared. Otherwise straightforward. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PISA, IT - Reviewed by SIMON - 27 October 2018
" Upgraded the vehicle at the counter for a good price. Car ran very well. A pleasure dealing with all staff at Pisa Airport. "
" Friendly efficient staff made the process quick and easy. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROLANDO - 27 October 2018
" Apart from the fuel, no problem with Autoeurope. "
" Not good. No problem with car but was told that I had an option to either buy fuel at a fixed price or return car with full tank. Although I bought fuel at 55 euros I decided to return car with full tank as I did not use it a lot, but they refused to refund me the 55 euros. They quote some condition in the contract (which I am sure is there), but a serious company would have refunded the money, as the tank is full and they are not out of money. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 8
PISA, IT - Reviewed by CLIVE - 27 October 2018
" Trouble free rental with Firefly "
" Trouble free rental with Firefly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANKE - 26 October 2018
" see above "
" I have used this company for a number of years and have always been very satisfied with the service provided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DYLAN - 25 October 2018
" Great service, as always. "
" Shuttle to Parking area 4 was a problem but when they move to main hire area this will not be s problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 24 October 2018
" Auto Europe is the search agent I usually use and I find it very efficient and easy to use. "
" I was kept waiting at the counter for 15 minutes even though there were two people on the desk and only one person begin dealt with by the lady member of staff. The male member of staff just did paperwork and chatted with non-customer friends for 15 minutes before he finally served me. It was not busy, no-one queuing behind me so it felt like he didn't regard me as at all important. The vehicle itself had a tyre pressure warning light on, but they said not to worry about it. By the time i returned the vehicle 5 days later 3 tyres were giving warnings. They looked OK but it it was unsettling. The warning light for AdBlu also came on, but I wasn't sure if that was something I was supposed to deal with - the service station nearby had none anyway. Overall it felt like the vehicle hadn't been well maintained. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PISA, IT - Reviewed by ARCANGELO - 24 October 2018
" The Auto Europe site is easy to use. "
" Every time I have gone to pick up a car from the counter, there is never enough staff to deal with the customers, the wait times can be up to an hour. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MAURIZIO - 24 October 2018
" Not good at all. "
" Car Broke down, Maggiore was unable to find alternative vehicle, I had pay for new car Rental from competitor as agreed with Maggiore service team and now Maggiore will not refund cost since they claim my initial contract was with auto Europe "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MOSTAFA KAMAL - 23 October 2018
" Very good. "
" Excellent service. However, I would like to give you two advices. 1, when getting out of the airport, provide a sign board for your company name to make it easier to find your offices. 2, when your employees are talking to me, they sometimes talk to other customers which wastes my time as well as other peoples time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BRIAN - 23 October 2018
" No problems at at "
" Our plane was delayed and they stayed open for us "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MATTHEW - 23 October 2018
" Car was very nice and drop of very easg "
" Pick up of the car was a very slow process - 2 customers in front of us but took 30 mins before we were seen to "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JUMANA - 23 October 2018
" It was fine but the whole thing was, as I say, marred by the unacceptably long wait to collect the rental car. "
" The whole experience was marred by the pick up - there was only one person on duty to deal with an entire flight full of people. We had to wait over 2 hours which is unacceptable. There is no good reason not to have more counter staff especially when the car hire company knows in advance how many bookings it has. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by PIETRO - 22 October 2018
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CHRISTOPHER - 21 October 2018
" Great prices and easy navigation. Also good tips regarding insurance. "
" Car was in bad condition and the brakes squeeked every time I drove. Did not look like it had been serviced. Fed back to the Italian staff who shrugged their shoulders (?!) "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 3
PISA, IT - Reviewed by PETER - 19 October 2018
" p "
" Theres a ticket system which, it seems , prioritises Avis, then Budget and finally Maggiore. There were 3-4 staff at Avis & Budget, None on Maggiore. I had to complain to get any service. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PISA, IT - Reviewed by ANDREW - 18 October 2018
" - "
" - "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 18 October 2018
" OK but why oh way does all this paperwork have to be done rather than doing it all on line beforehand. It is positively Dickensian and no -one in the car hire industry seems to care enough to sort it out - they seem to revel in queues at the desks,. "
" Rather disappointed that a significant dent at the rear of the car wasn't on the paperwork and i had to go back to point this out "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by TAMZIN - 18 October 2018
" I had a very good experience throughout the booking procedure with Auto Europe, it was easy and quick. I have scored low on account of the bad experience with Maggiore counter staff in Italy. "
" Unfortunately, my experience with Maggiore was entirely spoiled by the pushy, rude counter staff when I collected my car. The lady behind the counter would not accept that we had cover for the car included in our original rental price and was trying to get me to sign for €399 of extra cover. When I refused she went away and came back with an amended sheet charging €199 on top of my original hire price. We argued that these were "optional" extras but she kept insisting that we were not covered for "if you roll over a person" and other types of "what if". After thirty minutes during which time whenever we tried to speak she talked loudly over the top of us, I was getting hotter and more uncomfortable, so I signed the thing just so I could get out into the fresh air. I felt entirely pressured by this woman (unfortunately I didn't take her name; I hope Maggiore will be able to tell from their records who it was and discipline her accordingly) The whole experience made me extremely angry and I felt bullied and "steam rollered" by her. At no time did she give us the option of taking the car without the extra cover and I am nearly €200 out of pocket. This is only just short of what I pay for a whole year's fully comprehensive insurance on my own car. As a result, I will categorically NOT recommend Maggiore to anyone. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by GREGORY - 18 October 2018
" Not good at all! My flight was delayed so i called and was told that as i was going to be late the pick uo desj would be closed after 10pm so i took a taxi to my destination and came back in the morning in another taxi at a cost of €85 to be told that they are open to midnight!! Not happy and want some comoensation for this as i was advised incorrectly by the agent. "
" Not impressed as no one from the Maggiore desk served a single customer as the desk in Pisa, the Avis guy was amazing and was so helpful, a massive credit to his team for helping me enjoy the rest of my holiday. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
PISA, IT - Reviewed by DANIEL - 18 October 2018
" Also had to wait a long time in que at pisa airport due to lack of urgency of staff. "
" Ordered a four door and was given a small two door. Was also pressurised and forced to agree to a higher insurance that i thought i had already ordered when making the booking. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PISA, IT - Reviewed by GIOVANNI - 18 October 2018
" Easy and fast booking online "
" Quickly and smooth pick up. Very friendly and helpfull staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by MITCHELL - 18 October 2018
" x "
" x "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by GWILYM - 18 October 2018
" Recommended Hertz every time "
" Excellent service every time thank you . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DOUGLAS - 17 October 2018
" Have used auto europe for many years and always excellent service. "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by VALERIE - 17 October 2018
" Easy straightforward car hire. Friendly and helpful staff. Would recommend. "
" Easy straightforward hire. Car had a few scratches that had not been recorded but pointed them out on receipt of car and then they were noted. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by LESTER - 17 October 2018
" as above "
" overall experience was good, but we had to endure a very long wait of at least 45 mins due to staff shortages at the Maggiore desk when initially collecting the car. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by GRAEME - 16 October 2018
" Good service, will definitely use again "
" One of the better experiences I have had with car hire companies in Pisa "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by BRIAN MICHAEL - 16 October 2018
" very efficient booking system "
" Having booked a medium sized manual car for just 4 people, we were provided with a large Ford people carrier capable of taking 7 or 8. It was not suitable for parking in congested towns or many car parks. The alternative offered was an automatic which I didn't want as I'm not used to them. The car itself was fine but not what I had requested. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by BRIAN - 16 October 2018
" Very easy to use website "
" Better car than I expected. Despite a queue at the counter, the staff dealt with everyone quickly, so didn't have to wait long. No pressure to buy add-ons "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LORENZO - 16 October 2018
" It was good except for a long wait at the counter. "
" It took a while due to lack of staff. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by ADRIAN - 15 October 2018
" see above "
" tried to call you 3 times this morning and gave up after waiting more than 10 minutes each time!!!!! I wanted to complain because the operator at Pisa airport said that if I did not take out breakdown cover the only thing that was covered was a faulty battery , for everything else I would have to pay for the recovery, I challenged this asking did it not include oil pressure failure, mechanical failure etc etc but she was adamant that it only included the battery. I reluctantly took the cover at €14 , I was very unhappy about this charge but felt I had no option but to take the cover. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
PISA, IT - Reviewed by STEPHEN - 14 October 2018
" Poor start marred an otherwise good experience. "
" Only one member of staff on the desk when we arrived to collect the car and a long queue of people waiting. She tried to charge us additional insurance when we'd already bought the all inclusive package and then said she'd 'upgraded' us to a Lancia when we'd specifically booked a Fiat Panda. There were no Fiat Pandas in the lot when we checked so the 'upgrade' was a lie. Also paid a little more for airport terminal collection when I could have gone cheaper (to avoid the need for a bus ride) only to find the collection point was away from the terminal and a bus ride was necessary. Other than the above 'collection' end experience the rest was good. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
PISA, IT - Reviewed by ANDREW - 13 October 2018
" Vechicle not properly prepared for hire "
" Dirty car. No water in windscreen wash and very smeary inside windscreen. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 1
PISA, IT - Reviewed by ROBERT - 13 October 2018
" Uneasy with unmanned petrol stations "
" Not easy to find being in a seperate car park and its own shuttle bus. Slow pick up but good drop off. I would use a firm in the main No 4 car park in the future "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LACHEZAR - 12 October 2018
" Bad experience "
" Very bad "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by JEREMY - 12 October 2018
" Please see point 3 "
" I would consider using Alamo again, however, we still await the deposit refund? It's been two weeks. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PISA, IT - Reviewed by MATTHEW - 11 October 2018
" easy and reliable "
" speedy, no complaints "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAUL - 11 October 2018
" SORT OUT THE RECEPTION ISSUE. YOU ARE ONE OF THE CHEAPER COMPANIES THEREFORE POPULAR. YOU WILL LOOSE CUSTOMER'S IF I HAVE TO WAIT 2HRS TO PICK UP THE KEYS. "
" Picking the car up was terrible. The poor girl behind the counter was by herself. We were about 6th in the queue but each customer took about 15 to 20 mins. Took almost 2 hours queuing to pick the car up. Many customers arriving from UK will need a car. PUT THE EXTRA STAFF ON. 2 receptionalists would have halved the process time. No criticism of the staff member. She was let down by the company. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by TESSA - 11 October 2018
" `As in reply 3. I didn't ask for a diesel car and wasn't told I would have an additional cost slapped on for using one. VERY ANNOYED "
" Everything fine apart from the fact that on return I have discovered that I have an additional cost for a Diesel car. I wasn't told about this and didn't ask for a diesel car. Furious. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CLIVE - 11 October 2018
" As above "
" As always with Caren hire in Europe there is alaways a great focus on up-selling and there always being a need to pay more for what should be included in original spec. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 2
PISA, IT - Reviewed by GIOVANNI - 10 October 2018
" Need to look at the car rental companys they are using or recommend, to make sure they have enough staff and clean cars for there customers. "
" Had to wait 1 hour and 45 mins before i got served at the budget desk, due to what i could see was under staff. To have this comfirm when i complain. Also car was very dirty and marks over it that was not on the paper work. So lots more time "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 2
PISA, IT - Reviewed by KAREN - 10 October 2018
" All worked well "
" Good, no problem "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by VANESSA - 09 October 2018
" Good "
" Only one person at the counter so a bit slow picking up the car but the girl was helpful and pleasant. Car fine. Drop off quick and efficient. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by JULIANA - 09 October 2018
" When we got to the car rental, we found out that a few insurance aspects were not covered as advertised by Auto Europe. The information wasn't aligned with Sicily by Car. We were also not informed that we needed a credit card to cover a security of €400, that was not informed to us beforehand. "
" On the moment of the drop-off the person who received the car was on the phone the whole time, made us wait, and was very rude. He didn't greet us or even acknowledge our presence, while we waited for almost ten minutes for him to check the car. He literally grabbed the keys and papers from us. We also wanted to pay the GPS on the drop-off and had instructed the company to do so, but they processed the payment anyways. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by TUULA - 08 October 2018
" Good "
" It was good in all respect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by MIROSLAW - 07 October 2018
" All fine "
" Guy at Parking was grumpy, besides everything was perfect. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAOLO - 06 October 2018
" Terrible........see my previous comment "
" I'm unable to comment as my flight was cancelled by Ryanair, so I couldn't get to Pisa and pick up the hire car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PHILIP - 05 October 2018
" Auto Europe are always my first choice as long as they stay competitve "
" Car was a bit tired, but overall good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by ARCANGELO - 04 October 2018
" AutoEurope site very easy to use "
" Not enough staff at Pick-Up counter, wait times are lengthy "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOSE MARIA - 04 October 2018
" Easy way of booking, cheap, clear, easy to pick zero excess insurances. "
" Staff at Firefly Pisa Airport were extremely helpful, they kept my reservation open for a bit longer because I missed my flight and they were kind on the phone and friendly when I got there the morning after. I would always recommend Firefly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARTIN - 03 October 2018
" Upsetting due to my wife breaking her leg had to return early buy hire car firm and auto Europe very concerned "
" Always ok at the desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ADRIANA - 03 October 2018
" Great no problems "
" Great car and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 03 October 2018
" I will use again. Although I am confused as to how Avis,Payless and Auto Europe fit together? "
" So pleasing not to have hard sell on extras. Would suggest better signage at Pisa for Payless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANDREW - 03 October 2018
" Good search engine for car hire which provided a very reasonably priced car "
" Straight forward efficient hire service with good counter staff "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAMELA - 02 October 2018
" With regard to pre booked vehicles I think the amount of time to deal with paperwork should be minimal. Spent a long time waiting t be seen to. "
" Only negative was the length of time it took to wait for a member if staff to deal with my reservation. Very slow. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ELISABETH - 02 October 2018
" Not had any issues withAutoeurope, was very disappointed with Winrent "
" The car was filthy "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PISA, IT - Reviewed by RICHARD - 02 October 2018
" Auto Europe should check the validity of adverts from the third party rental companies before putting them up on their site. I feel i was misled by the all inclusive great deal that turned out to cost 3 times that advertised! "
" The rental was advertised as all inclusive on your website, when we collected the car we were told that insurance was not included and we had the choice of a 1400euro deposit (which we were told would be kept for a month?) or insurance at 200euro which covered everything. On top of that we were charged an additional 17.50euro environment tax for hiring a diesel car, i asked for a petrol car but was told that they are not available, given i had no choice this cost should included in the price quoted? The car had a large scratch down one side, the windscreen inside was filthy and the washer bottle was empty. I would definitely not rent a car from gold again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
PISA, IT - Reviewed by MARK - 02 October 2018
" There was no problem with service or staff but when I rent a car, I expect there to be breakdown assistance and a spare wheel included in the rental agreement, not additional charges. I never fly with Ryan Air for the same reason. "
" Loc Auto price was good however there was an extra charge for breakdown assistance, even the spare wheel was removed and I had to pay extra if I wanted a spare wheel. The car was 1/4 full but I had to return 1/2 of Benzine. There was no ariel so the radio did not work. The desk service was however quick and efficient and returning the car was likewise. But I would not use again for all of the hidden extra charges. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by PHILIP - 01 October 2018
" No problems with AutoEurope. But you should ditch Easirent. Why didn't I listen to the reviews? "
" Booking voucher says 'renters not arriving through the airport must bring two proofs of address'. I arrived through the airport so did not bring two proofs of address. Easirent kept my 84 year old mother-in-law who suffers from dementia standing outside the office with nowhere to sit down for over an hour while they refused to accept they were wrong. The solution they finally produced could have been offered right at the start but the assistant was totally unsympathetic. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by JASON - 30 September 2018
" Everything was quick and smooth and friendly "
" Very quick and friendly and clear "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROBERT - 30 September 2018
" Not good again at Pisa rental center "
" Computer crashed complete diaster one girl on counter didn't have a clue what to do until manager came over and slow "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PISA, IT - Reviewed by STEPHEN - 30 September 2018
" Other than the comment above the service was good. Particularly the redelivery representative who was very good. "
" Car had some impact damage which was not clear at time of pick-up and therefore I wondered if it had happened while under my rental period. As it happened, it was already damaged on pick-up and this was sorted out when I redelivered the car. The issue gave a me a couple of days worry about where the car was damaged and who would be responsible. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by RICHARD - 29 September 2018
" DREADFUL. When I booked on line I paid extra for all the extra insurance covers that aren't automatic, and received paperwork to say so. When I checked in for the car I was told that what I had done didn't count, and if I wanted full cover I would have to pay again. At €18 a day, it cost more than the original booking. Having driven in Italy before I knew it was a terrible risk to drive without full cover. This was happening to every single driver booking in. If I had the time I would make it my life's work to bring this up with my MP and MEP. Take legal action. Fight a social media campaign against this wretched iniquity. How you get away with it is beyond me. Evil. And you have the nerve to send me a satisfaction survey. "
" When I booked on line I paid extra for all the extra insurance covers that aren't automatic, and received paperwork to say so. When I checked in for the car I was told that what I had done didn't count, and if I wanted full cover I would have to pay again. At €18 a day, it cost more than the original booking. Having driven in Italy before I knew it was a terrible risk to drive without full cover. This was happening to every single driver booking in. If I had the time I would make it my life's work to bring this up with my MP and MEP. Take legal action. Fight a social media campaign against this wretched iniquity. How you get away with it is beyond me. Evil. And you have the nerve to send me a satisfaction survey. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 7
PISA, IT - Reviewed by IVAN - 29 September 2018
" It was excellent. "
" Quick and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by BARRY - 29 September 2018
" Generally OK "
" Counter staff tried to sell additional insurance when it was already included "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PISA, IT - Reviewed by DAVID - 28 September 2018
" I just hope no money will be now taken from my credit card. "
" I felt under pressure to take extra insurance cover at the desk. No one at the drop off point on my return. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 4
PISA, IT - Reviewed by IAN - 27 September 2018
" Excellent "
" Spot on "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GARY - 27 September 2018
" I can't recommend AE as I don't really have much to compare it too, but for me it was expensive and too many scare tactics at the desk to get you to buy more insurance. It wasn't a good start to the holiday. I shall use my own car in future. "
" Too much pressure to take out additional insurance. We were under the impression we'd taken out full CDW when booked/paid in the UK, but when we arrived in Pisa we were told not. In all £660 for a Lancia Epsilon!!! Car was clean outside and hoovered inside, but was very dusty inside with old parking tickets on the dash. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PISA, IT - Reviewed by MATTHEW - 26 September 2018
" hh "
" Would have preferred more conversation about the cars available. We were given an Alfa Romeo which was a fun drive but we were most interested in a large saloon or estate that could take 5 adults, so we'd have liked to know if there were any that would have been more comfortable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARK - 26 September 2018
" The car rental office is not in the airport as stated on the rental website. Its a ten minute walk along a narrow pavement, the shuttle buses were too small to take everyone who was waiting and seemed to only run every 20 minutes. I specifically chose a car rental that was within the airport building when choosing and you miseld me. "
" 1. The car rental office is not in the airport as stated on the rental website. Its a ten minute walk along a narrow pavement, the shuttle buses were too small to take everyone who was waiting and seemed to only run every 20 minutes. 2. I rented and paid a premium for a Fiat 124. They dont have any Fiat 124 cars so we were given a Fiat 500 - its not a satisfactory substitute as one is a two seat sports car, a 500 is a small, four seat saloon. 3. The car had a cigarette burn on the front seat and a few dents and scrapes. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 5
PISA, IT - Reviewed by QUENTIN - 26 September 2018
" Rented a few times from company, generally good pricing. "
" Slow counter at pick up, had to chase down person to drop off car "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PISA, IT - Reviewed by EDWARD ANDREW - 25 September 2018
" Slick and simple as ever. "
" Generally OK. Had to wait a long time to drop off vehicle - very busy. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAUL - 25 September 2018
" Nil "
" Nil "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by RHONA - 25 September 2018
" Overall very satisfied with service and vehicle. "
" You need more counter staff at busy periods. It was a long wait. Explain that it is a short walk to the rental office - it isn't necessary to go by bus (another wait) Renter should not have to pay extra for roadside assistance if the vehicle fails. You should cover that. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 25 September 2018
" No signs for Keddy at the airport and we had to ask to find out we should go to the Europcar desk by which time there was a long queue with only one staff member. Car wasn't 'on airport' as described and had to take a shuttle or walk 500m. "
" No signs for Keddy at the airport and we had to ask to find out we should go to the Europcar desk by which time there was a long queue with only one staff member. Car wasn't 'on airport' as described and had to take a shuttle or walk 500m. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JEROME - 25 September 2018
" As usual, I was fairly disappointed with the type of car. Although I rented a "BMW touring series 2 or equivalent" I ended up with a Fiat TIPO. Hardly equivalent is it?? "
" Quite quick and efficient "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by STEFAN - 25 September 2018
" Very good "
" Friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARTIN - 25 September 2018
" Please see above 5 items "
" 1 - On arriving at the Budget desk to complete the documentation and receive the keys for the car i joined a queue of two other people. Despite there being 5 budget people sat behind the counter only two were undertaking the process of releasing cars. We were kept waiting for over half an hour before one of the three other counter staff served us. 2 - I have the impression that the hire car has been stored somewhere as there were ants in the passenger front seat well area and around the door seals 3 - We were unfortunate to be involved in a minor accident and when it came to complete the formal documentation they were only provided in Italian with no English translation. 4 - The insurance details provided with the car stated that the period of insurance was between two dates in 2017. This suggested that the documentation provided with the car was out of date and not relevant to the period of hire. Had the Italian police been involved with the accident then this could have left me in a very awkward position. 5 - Having returned to the UK i have yesterday received correspondence from Budget where they are holding me responsible for costs that lay between Budget and Auto Europe. The costs relate to hire charges for which i have no liability to Budget having paid auto Europe in full. I have notified my credit card company of this fraudulant matter and will be disputing the costs that Budget seek to recover from me. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
PISA, IT - Reviewed by MALCOLM - 24 September 2018
" Good value "
" Good value, no problems at all "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JEFFREY - 24 September 2018
" Good price, good service, no issues. "
" Good price , good service, no issues. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LAWRANCE - 24 September 2018
" Used the Herts at Pisa, Italy. Got upgraded for free to an Audi Q2, great car and great service. "
" Overall very good - was not aware that our sat nav would be an EXTRA charge on top of everything else even thought it is built in the car. Should be more clear when booking. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PHILIP - 24 September 2018
" Very friendly and efficient "
" Very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BARRIE - 24 September 2018
" Good value - but they need more staff "
" Nobody at the desk on arrival to pick the car up - had to wait 30 mins before anyone arrived. The process itself was OK. Nobody there to drop the car off - had to go into the main rentals building to find a WinRent employee to off-hire the car. It seems they only have one person there to do both the pick ups and drop off's ? Not ideal. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAUL - 23 September 2018
" Nice to get an upgrade to fiat 500 soft top. Perfect for the trip. I think it should be clearer about the excess waiver as it seems that if we had damage Hertz would charge my card and then I have to claim back through auto Europe. The woman with an attendant next to us was also confused by this. "
" Bit confusing in that I had taken out the waive of excess with auto Europe then hertz wanted to try and sell it to me again. I would have thought they would be familiar with the package I had taken. Some of damage on vehicle was not picked up until we inspected. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by HUGH - 23 September 2018
" The process of hiring a car on-line was simple. "
" At Pisa Airport Maggiore share a desk with Avis and one other car-hire firm. Although there were 3 members of staff only one young female dealt with Maggiore clients. There was only a queue at the Maggiore desk. The young female was obviously inexperienced as she had to ask advice from the other two older staff as she dealt with each client. These older staff did not help by taking any of her clients. The poor girl had to go through a set piece list of optional extras with warnings of the cost of breakdowns, accident damage, etc, etc, which would be mitigated by taking out expensive additional cover. Nobody took up these options as they recognised them as unnecessary frightening tactics to squeeze out more money. I had to listen to this 4 times before refusing myself. A single point of damage was outlined on my car. When I went to the car lot there was no member of staff present and it was in almost total darkness. In all my years of hiring cars abroad I have NEVER had no member of staff present to do a shared examination and answer any questions. I drove to a lighted area where I examined the car in detail and took a total of 9 photos detailing numerous scrapes and dinks. I went back to the sales rep and showed her the photos. She agreed with them and signed the rental document to acknowledge them. Upon returning the car, the gent in the car lot was helpful and pragmatic. He acknowledged that the firm accepted a level of minor damage due to the nature of driving and parking in Italy. This did not fit well with the hard-sale tactics for additional insurance. I had been genuinely concerned that I had been fobbed-off at the point of hiring and would be challenged about some of the damage to the car. This doubt was on my mind for the period of my holiday. I don't have any issues with your staff just what you as a company require of them. 1. Stop the hard sale on insurance. It annoys everyone and delays the process of getting away from the airport. 2. If you hire cars on a 24/7 basis then get the appropriate staff cover, including someone in the car lot to do the most import part of the transaction: agree the car condition and answer questions about a vehicle you have in all likelihood never driven before. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 6
PISA, IT - Reviewed by BARRY - 22 September 2018
" The car drove well, although it had some damage it was presentable and comfortable. SBC staff were helpful and efficient much better than most other car rentals companies I have used. "
" Very good generally and have been on many other rentals over 15 years "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PISA, IT - Reviewed by ROBERT - 22 September 2018
" Could have had a Fiat 500L much cheaper including zero excess. "
" Not quite the car I was looking for. Was given a Fiat 500L when car advertised was VW Golf or similar "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PISA, IT - Reviewed by CHRISTOPHER - 22 September 2018
" Good price and efficient and speedy confirmation of booking. Really positive experience. "
" Smooth pick up and return (no queues). Pleasant staff. No hard sell on additional products. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by AAGE DANIEL - 22 September 2018
" Good but need better return service "
" Nobody to check car at return. Also no final account. No damage to car. I took photos "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by MIROSLAW - 21 September 2018
" Cheap "
" Quick and sufficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROGER - 19 September 2018
" Overall happy and would use dollar again "
" Staff in drop off were "too busy" to inspect vehicle for any scratches or fuel level. He was very surly and dismissive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PISA, IT - Reviewed by LOUIS - 19 September 2018
" - "
" Over charged for roadside assistance despite specifically verbally confirming it was not included and would not be charged. Despite this it was still hidden in the contract and taken from the deposit at drop off. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PISA, IT - Reviewed by JOHN - 19 September 2018
" Loved the whole LOCAUTO experience - will definitely use them again "
" Very quick and very helpful service desk person (Salvatore) and the car was really nice and fully serviceable and clean and without any problems "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ADRIANO - 19 September 2018
" Check-in person was unhelpful and slightly rude. He spent a lot of time trying to find a problem with the car and charged me EUR85 for a 2cm scratch on one of the wheels. He was the same person at check-out and at that time he made a point of saying that 5cm scratches on bodywork and 1-2cm on wheels were OK. I feel this is a rip-off because the car already had a scratch on one of the other wheels so I know you won't repair the wheel and it won't detract from future rentals so Enterprise has suffered no loss yet you have charged me extra for using the car in a normal manner. "
" Nothing special about the booking process but it was not made clear that the agent at Pisa airport was Autoeurope not Enterprise. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 9
PISA, IT - Reviewed by IAN - 19 September 2018
" See above. "
" Had a long wait to pick up car, given that there was only one member of staff at the desk. The car broke down and we went to pick up replacement car in La Spezia. The customer service was appalling. Drop off at Pisa went surprinsingly well "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
PISA, IT - Reviewed by STEVEN - 18 September 2018
" Helpful advice from Auto Europe during hire period. Good value and will use AE again. "
" Delay in picking up car as not in Avis proffered scheme. Upgrade provided good value but location surcharge only explained properly on vehicle return (hence marking of 7, gentleman I spoke to at end of hire -9). "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SIMON - 18 September 2018
" excellent, no problems, would use again. "
" polite, friendly staff, easy to check in, car in presented in a clean condition, very minor damage acknowledged by staff on collection. drop off very easy and staff polite and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by VINCENT - 18 September 2018
" See section 3 above. "
" We got great service at collection and drop off. Car was just what we wanted. Excellent customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by HOWARD - 18 September 2018
" the car was missing its rear wiper - of no consequence to me as I'm quite happy to drive on the wing mirrors - others may not be. However, as it was fitted to the vehicle originally I would expect it to have been replaced. "
" staff very friendly and helpful, although it took a while to collect the car as they were busy with new customers who hadn't pre-booked. Perhaps they should give priority to those who have. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PISA, IT - Reviewed by ROBERT - 18 September 2018
" Very satisfactory "
" Perfectly good. Car was just what we needed. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MICHAEL - 18 September 2018
" A scam waiting to happen. "
" That car, a BMW, was aboutvas low spec as possible, showed considerable cosmetic damage and was far from clean. The official record did not mention all the damage and it took about 30 min to rectify that. The agent had suggested rhat our autoeurote excess coverage was not adequate particulry concerning glass, tyres and roof. I had checked it before flying and concluded that it was. On return the car was subjected to minute examination (good thing iI had pointed out the unrecorded damage) though none was found (after the agent used car polish to remove dirt). That was another 30 min. In my view this is a scam to ensure you but their excess weight insurance. If you have the patience it can be avoided, but this is very poor behaviour. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PISA, IT - Reviewed by MICHAEL - 17 September 2018
" 1. Long queue to reach the counter as only 2 members of staff working 2. Counter staff insistent we had no insurance even though I thought I had paid for full cover ahead of travelling. We then had to pay again - £204! "
" 1. Long queue to reach the counter as only 2 members of staff working 2. Counter staff insistent we had no insurance even though I thought I had paid for full cover ahead of travelling. We then had to pay again - £204! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by SARAH - 17 September 2018
" Enterprise staff were particularly busy but apologised for delay experienced and no quibble and quick return of vehicle in same condition. "
" Auto Europe emailed pre-pick up advice very helpful; reminders on specific documents needed at the counter, information on the level of insurance included in purchase of choice, and in particular the offer of assistance at the counter should additional items be offered/sold. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANDREW - 17 September 2018
" Just what I ordered - overall very good service "
" Good professional service with pressure "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 16 September 2018
" See above "
" Excellent overall, with a better vehicle provided than we had specified. The only niggle was being charged 47 Euros at drop-off for a second driver - the charge had not been mentioned on picking up the car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GEOFFREY - 16 September 2018
" No problem with Auto Europe previously. "
" Pick-up: queue 12 people long, 1 assistant who left at end of her shift, 15 minute wait for replacement. I hate to think how long the last queuers waited to get a car. Pisa Maggiore is chaotic but maybe they are more efficient elsewhere. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
PISA, IT - Reviewed by JOHN - 16 September 2018
" TODATE - ONCE YPOU HAVE MY MONEY - VERY POOR. ONE RESPONSE RECEIVED IS - NO ONE IS AVAILABLE BUT NUMEROUS TIMES THE PHONE CUTS OUT AFTER CIRCA 15 MINS SAYING AN ERROR HAS OCCURRED "
" I HAD TO CANCELL MY BOOKING = BUDGET REF 42600693GB2 ON 31ST - I HAVE BUDGET CONFIRMATION OF CANCELATION WITH SAME DATE. AS YET NO SIGN OF ANY REFUND, OR SATISFACTORY COMMUNICATION WITH EITHER BUDGET OR AUTO EUROPEE "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by SIMON - 15 September 2018
" Better than expected "
" Better than expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CAROLINE - 14 September 2018
" No hassle. "
" As indicated above we were very satisfied with the service provided by Sixt. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DON - 13 September 2018
" All OK but overall very displeased over experience with Avis. "
" The car was absolutely filthy. We were four people on our way to a wedding in Montaione. I pointed out the state of the car inside and out to an Avis rep in the car park . He recommended we go back to the desk and change the car. Unfortunately we had already spent so long at the desk we had no time to do this. On leaving the car park we noted that the Oil Change Needed signal was lit. On returning the car three days later the Avis rep gave us a 20 Euro discount at the car park. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 1
PISA, IT - Reviewed by NEIL - 12 September 2018
" The requirement was to return the car at Pisa Airport with a full tank of fuel. The nearest petrol station to the car rental premises was fully automated (no staff). Major credit cards were not accepted in the payment machines and it took a full 40 mins to actually purchase fuel. Many customers must end up returning their car without a full tank of fuel, and will no doubt be charged accordingly. This is both unreasonable and unacceptable! "
" Car was dirty on pick up and also had some scratches on the bodywork despite my being told by the counter staff that there was no damage. No one walked with me to the vehicle to assess for any damage. I was left to do this myself. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 2
PISA, IT - Reviewed by GIRISH - 12 September 2018
" Good site, easy to use. Terms and conditions are clearly specified. Good communication from the company. "
" understaffed. Servicing each customer was taking too long. We had to wait for nearly 90 minutes for our turn. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by WENDY - 12 September 2018
" Would highly recommend "
" Amazing experience, hassle free and smooth transaction "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by OLEG - 11 September 2018
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MALCOLM - 11 September 2018
" See 3, above. "
" Pick-up and drop-off at Pisa was chaotic, with the drop-off particularly annoying as without signing to the location and no-one being at the drop-off kiosk time for checking in ran worryingly short. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 7
PISA, IT - Reviewed by DEREK - 11 September 2018
" Auto Europe do not make it clear that what you pay is no where near what the voucher is worth. To Avis the voucher wasworth about €60 less than I paid. Seems to me better to cut out Auto Europe and go directly to the Car Rental COmpany. "
" Avis car rental prices OK. Insurance costs out of this world. 19€ per day without theft cover. Theft cover 6€ per day. Lots of pressure to take full insurance with incredible implied excess charges for any damage irrespective of how serious. Italy seems to be the worst European country in this respect. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAUL - 11 September 2018
" Easy transaction. With hindsight think that separate protection insurance was too expensive "
" Very busy location so car not quite as clean as it could be "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by ANDREW - 10 September 2018
" Do your homework "
" Read carefully everything before paying for anything. Autoeuropa is not the same company as Autoeurope and as such the insurance is different and priced differently. Use a credit card not a debit card. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JANE - 10 September 2018
" As above "
" Generally very happy with everything. Only small thing- we had booked a compact as we wanted a smallish car but with adequate boot space for 2 cases. We were given a family estate car which we had to ask to change to a compact which led to a 20 min wait whilst they cleaned one. All sorted though, so happy! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by EDWARD - 10 September 2018
" Depends what you do about this case "
" Sales added on without knowledge Had to pay for out of hours "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 4
PISA, IT - Reviewed by ADRIAN - 10 September 2018
" Very bad experience,I paid £137 and after they keep me another £160.So I paid to rent a car for a week almost 300 pounds!!!!!!!! "
" Unfortunately was a very bad experience.Firs of all I didn't had an amount of 800. euros on my credit card because the limit on my credit card was £500.I saw in documents that they asked 800.euros.When I arrived to Interrent in Pisa,they said no problem,they keep from my credit card an amount of 500 euros,I signed and when I brought back the car everything was ok.They said we will we send the money back on credit card.The bad surprise was when I saw that I received £254??? because they put me an additional premium insurance on car.Do you think that is fair? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MICHELLE - 09 September 2018
" Charges on returning car a concern and remain unclear about why I was told I needed further insurance (which I didn't take out) but car good overall "
" The car had a slow puncture so we did have to make a few trips to get air put in. I don't understand why I was charged almost €90 for half a tank of fuel when car only cost €60 to fill... "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by MURIEL - 09 September 2018
" I only made the reservation online and did not have to get in contact with autoeurope "
" The thing with Goldcar is that they offer competitive prices. However I always find the pick up of the car dreadful. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PISA, IT - Reviewed by RICHARD - 08 September 2018
" everything excellent except for the long wait to get the car. I won't use Maguire again, which is a shame as 2 counter staff would gavw been fine. "
" counter staff was very good, however there was only 1 person, so we had to wait in a queue for over an hour, very frustrating after a flight and before a longish drive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CHRISTOPHER - 08 September 2018
" Overall, would recommend. "
" Needs a more streamlined pick-up procedure - doing the whole process from one location would help. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PISA, IT - Reviewed by KENNETH - 08 September 2018
" I will use the company again. "
" It would be good if the vehicles were bar codes and on return the staff member scanned the bar code and the car drop off was complete. It took 30minutes to drop off the car. This is too long when having to then walk to the terminal building, check in and go through security. The staff were helpful; it was just too busy for them to deal with all the returns of cars. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 7
PISA, IT - Reviewed by MICHAEL - 07 September 2018
" Staff were great, car was unsuitable but condition was good. No hassle with the booking or use of service apart from not having the car I ordered and offering me two unsuitable vehicles. "
" I ordered a GLA, the assistant offered me a Zafira. She finally found an A3. I needed the GLA's extra space over the A3 for the luggage. Don't promise cars you don't have. Bet you've never heard that before. I'm not a VIP, I'm using a budget provider, but giving customers what they order could make you a more profitable company. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by MICHAEL - 06 September 2018
" Auto Europe made it easy to make the booking complete with excess protected insurance so would recommend them. "
" All was good with picking the vehicle up and the car was fine no complaints at all for the first 9 days. Then through no fault of mine or Firefly, on starting up the car there was a loud whoosh noise which turned out to be a pipe join breaking apart under the bonnet. This turned out to be on the air conditioning and it lost all it's gas. As I say this in itself could happen to any vehicle so it was just one of those things but it was getting something done about it where things went wrong. I phoned the roadside assistance number and the man that answered spoke good English. We agreed that the car was still able to be driven and there was nothing that could be done at the roadside to repair this fault, it needed to go into a workshop for the pipe to be repaired and the system refilled with gas. He suggested I either put up with driving with no air con for the remainder of the holiday or contact an agent near to where we were staying to exchange the vehicle. Again, no complaints from me up to this point, he did his job properly. As the temp that day was 37 deg celsius and we had paid for a car with air con, we decided we would try to get another car. The number the roadside assistance gave me was unobtainable so I called the Pisa airport Firefly number where we picked the car up which was about 2 hours drive from where we were staying. Pisa airport Firefly did not answer even after several attempts. I then tried Florence airport which was slightly nearer to us. They suggested I take it to the agent in Arrezzo which was the nearest big town with an agent. The lady there was very helpful and spoke good english but she told me they did not have another car to let me have. We had a limited internet access but I managed to send an email to Firefly customer assistance in fact over the next 2 days I sent them 4 emails. there was no reply other than an automated acknowledgement message saying they pride themselves in good customer service and would get back to me as soon as possible after reviewing my problem. It is now over a week later and I am back home in the UK now and still I have not had any reply from Firefly customer service. When I dropped the car off at Pisa airport the staff were very friendly and helpful and apologised for the problems saying if I had taken it back to the airport they would have exchanged it but when I explained I had called Firefly at the airport and got no answer they were embarrassed. I was not going to drive 2 hours each way as well as the cost of fuel without them first confirming over the phone that they could exchange the car. So apart from a rubbish customer service dept I am happy with Firefly in general. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by OLIVIER - 06 September 2018
" Great company, highly recommended. "
" Locauto was great, quick, clear explanations, no pressure to take extras, rapid drop off. My best car rental experience this year so far. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by STEPHEN ROBERT - 05 September 2018
" I would have given 10 points for everything but the reason I haven't is that after I booked my Cars (I have made 3 bookings this year and book cars every year) I found that I could have got the bookings much cheaper - particularly the booking in August. I paid over £700 for two weeks and others in the queue had paid roughly half that amount. This is very disappointing. I have used autoeurope for years and feel as a frequent and reliable customer I should get better rates and advise about how to get better rates. Your views on this would be welcome. "
" I would have given 10 points for everything but the reason I haven't is that after I booked my Cars (I have made 3 bookings this year and book cars every year) I found that I could have got the bookings much cheaper - particularly the booking in August. I paid over £700 for two weeks and others in the queue had paid roughly half that amount. This is very disappointing. I have used autoeurope for years and feel as a frequent and reliable customer I should get better rates and advise about how to get better rates. Your views on this would be welcome. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PISA, IT - Reviewed by COLIN - 05 September 2018
" Easy to book and easy to pick up "
" Friendly staff both at check out and check in. No hard sale for extras. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BRONWYN - 05 September 2018
" Couldn't recommend as long as there is lack of clarity on what is bought / not bought in advance "
" When we got to the desk they were pushy and told us we only had 3rd party insurance even though we had bought additional insurance with autoeurope. They pressured us into buying the same again with them using a poster from the government and an insistence we were not covered. Car had a number of bangs and was not cleaned Drop off area was filthy with no confidence the attendant you handed the keys to even worked there "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 4
PISA, IT - Reviewed by GUY - 04 September 2018
" Booked on line, no dealings with Auto Europe directly "
" Drop off service was extremely poor.Not enough staff to cope with arriving vehicles "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 9
PISA, IT - Reviewed by ANTHONY - 04 September 2018
" Auto Europe provided a good booking service "
" Not very clear explanation of the deposit & costs etc. then had many emails after my rental which I didn't fully understand. So am waiting for my credit card bill to confirm "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAUL - 04 September 2018
" See above. I understand you are acting as insurance brokers as well as car hire partners with Budget but you should be aware of the customer experience on the ground and how this impacts the overall customer service experience. "
" Whist I was very satisfied with the condition and I would say, upgrade of the car we received, I DID NOT appreciate what I felt very strongly to be a scaremongering tactics delivered first to myself and my wife, and then to another family at the collection point. We made a point of paying for the full insurance as opposed to the 'budget' or cheaper minimum insurance but despite this, we were subjected to very high pressure, scare-mongering sales tactics to try & manipulate us (and the other family) into purchasing even more insurance! Lines like "this insurance is nothing to with our company" and "well, it is your holiday but if anything happens to the car, you will be liable to pay a lot of money..." are not what you want or expect to hear at the beginning of your holiday - ESPECIALLY when you have already paid for the highest form of insurance. This gave us a bitter taste right from the outset of our time in Italy as well as cause my wife immense stress and worry in case anything went wrong with the car. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 04 September 2018
" Auto Europe are brilliant, I particularly like the fact that you can modify your booking so easily if you find the car hire cheaper with another company. Something I have just done with van hire at Pisa airport and saved myself £500! "
" Van had scratches, dents and wing mirror case missing, none of which was marked on paperwork, we had to get this rectified before leaving Pisa airport. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PISA, IT - Reviewed by ADRIAN - 04 September 2018
" I shall have no hesitation in using Auto Europe again. Your system seems very user friendly and helpful although - thankfully - I had no reason to contact your support team!! "
" A very very long wait at the collection counter which should not be necessary bearing in mind I completed all the required pre-collection forms. A very pleasant and helpful lady when I eventually reached her. Car dented and scratched in numerous places with a few dents and scratches missing from the record. That meant I was worried I would be blamed at drop off which turned out - correctly and to my relief - not to be the case. Again very good and helpful staff. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PISA, IT - Reviewed by ANDREW - 04 September 2018
" As above "
" We picked the car up at one airport and dropped it off at a different airport and it was very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by ANDREW - 04 September 2018
" Excellent hire, many thanks "
" I was very impressed with all aspects of the hiring. Good value for money and very pleasant and efficient staff both at the desk and in the car area itself. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LUCY - 03 September 2018
" The car hire price was good (€91) but the hire of the Sat Nav was massively disproportionate (€84). We could have bought one for half the price. The 'added value' should be more in keeping with the value of the car rental. "
" The car hire price was good (€91) but the hire of the Sat Nav was massively disproportionate (€84). We could have bought one for half the price. The 'added value' should be more in keeping with the value of the car rental. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GIOVANNI - 03 September 2018
" Overall a positive experience. "
" Pleasant, smooth and professional by the agents. Car was perfect!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by ARCANGELO - 03 September 2018
" Auto Europe always very easy to use "
" There is always a lengthy delay at the check-in counter and can take over an hour before you get your vehicle, if they could improve the wait times it would be helpful. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GARY - 01 September 2018
" More staff to support collection/drop-off would be a good idea. One guy was doing his best but struggling to keep up given the numbers. "
" ... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by GARETH - 01 September 2018
" Easy all round "
" Very good all round... Only disappointment was being asked to pay EUR14 extra to get a Diesel car - not sure that should come at a premium "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 01 September 2018
" Very satisfied "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by MATTHEW - 01 September 2018
" All good - only negatives are with interrent's rather aggressive attempts to sell their unneeded insurance...happily as I had read the policy I bought from you and your rather nicely worded paragraph about 'the car hire firm may try to pressure you into buying additional services, give us a ring if there's a problem' I insisted I didn't need their add-ons. I imagine many renters give in and purchase thinking they have to..... "
" As expected from reading all the reviews of Interrent on the internet - the counter staff tried to convince me I needed to purchase additional excess insurance (at 19 euros a day, more than the car hire itself) - even when I showed them the excess reimbursement policy I had bought from Auto Europe, and the policy documents etc...which was not ideal on arrival on holiday...! Happily the staff at the counter did not insist I bought the insurance, and really everything after that has been fine (so far!) "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DARIUSZ - 31 August 2018
" You should influence rental companies to provide better service. "
" Rhe lady at the counter had me waiting 30 minutes to be able to pick up the car, despite there was no queue. She was also trying to upsell me their full insurance, althought I told her that I already have insurance with auto europe. She even suggested I may have a problem when the car gets stolen, but when I asked her explicitly how auto europe covers such cases she addmitted she does not have any clue about auto the europe insurance terms. She was also not very polite. She told me to go to the car and somebody was supposed to come there with child seats. I was waiting 15 minutes and nobody arrived. Then I went to ask for help, one stuff member offered to help but than dissapeared to serve other customers. In total I lost close to 1 hour of my rental time instead of enjoying siteseeing with my family. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAWN - 30 August 2018
" Very good "
" no problems - would use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by JAMES - 30 August 2018
" Very p[leased with the experience and the cost "
" A first rate car was provided quickly - once we discocered that A good all-round experience - once we discovered that Alamo are represented in Pisa airport by Locauto! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GILLIAN - 29 August 2018
" Very efficient and friendly service. Will definitely use again. "
" All very well done. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARCO - 29 August 2018
" Very good overall "
" Generally very happy with all the process, the car was new and in very good conditions, the pick-up and drop-off processes were fast and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ADRIAN - 29 August 2018
" Look at Keddy cars as is the cars left from ultimately Eurocar. So the price is excellent compared to others and a reputable company "
" Excellent efficient service. Car was an Alpha Romeo and ex needed all expectation. Group car, service and price from Keddy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by IAN - 28 August 2018
" All in all the car was excellent and at a very good price. "
" I had picked a 7 seat vehicle because there where 5 people and a baby which I had ordered a baby seat for. When I arrived they offered me a Citroen 5 seater. They did however change this for a 7 seater VW after I had pointed out the mistake. The vehicle was very clean and without a mark on it. We enjoyed the holiday with it. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by HELEN - 27 August 2018
" Great, smooth car rental experience "
" Very good experience. Everything was as expected and went very smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CHRISTOPHER - 27 August 2018
" Booking the car was made very easy. And I was updated regularly "
" Very satisfied overall. The only down side was the waiting in the queue. The customers in front of us took a very long time to be dealt with. Maybe have more staff on in busy periods "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CLARE - 26 August 2018
" It ruined my holiday "
" I had to pay an extra £270 on top of the £199 I had already paid simply because I didn't have a credit card. I feel that I was completely ripped off! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PISA, IT - Reviewed by GRAHAM - 26 August 2018
" Usually we are very happy with our experience with AE, however this time has left us concerned as to future booking. "
" Service staff good and efficient. Vehicle unsatisfactory. Key battery would not operate, therefore boot would not open automatically. No central locking etc etc. 4 areas of damage on the bodywork. Car was unwashed so some difficulty in seeing whether there was any other damage that we may have been leaving ourselves liable to be accussed of being responsible for. "
Value for Money: 2 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 1
PISA, IT - Reviewed by JOANNE - 25 August 2018
" As above "
" It took quite a while to get the car when we arrived as there was only one person checking out cars. Otherwise happy with the company and service. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by KIERAN - 25 August 2018
" Booking was easy, car collection was easy "
" Counter staff were very friendly, contrary to some bad reports that I had read. They offered me a choice of cars, and made sure they identified options that were big enough for my family and our luggage. The car could have been cleaner, and the wheels were very scuffed, but otherwise it was fine. Getting a booster seat for my daughter was easy. The only negative is that we were in a rush to get to the airport so returned the tank half full, yet they charged for a full tank of fuel, which is a little underhand. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by ANDREW - 25 August 2018
" Excellent "
" Excellent "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 24 August 2018
" The transfer bus could be more regular. "
" As a regular customer of interrent I found them very efficient and courteous again. The good value they offer makes up for the further distance from the terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROBERTO - 24 August 2018
" Making reservation with Auto Europe quick and simple as always. Rental more expensive than last summer but it was peak season in Italy. I have been your customer for over 10 years. "
" I reserved and paid for Renault Clio or similar. They insisted Fiat Panda was similar. Told them that could have rented Panda much cheaper but they said it was same price as Clio. Panda too small for 3 adults and luggage. They offered unclean Fiat Doblo which I rejected. After much discussion Accepted Fiat Tipo with 7/8 fuel tank. Wasted over one hour. On return, fuel tank was 8/8 full but they wanted to charge me Euro 54,20. They could not explain charge so went to their office. It was confusion on amount of fuel in tank on return. Charge cancelled. Wasted another 40 minutes. Disappointed with Maggiore. They are part of Avis but service poor. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 4
PISA, IT - Reviewed by NICHOLAS - 23 August 2018
" I picked your from a wealth of online brokers because you had the best deal I could find. From your point of view the booking was easy, well explained and painless. "
" The check-in desk was under-staffed (one) and there was a queue, so I had a lengthy wait (but not as long as those behind me!). I don't see why all the formalities can't be completed online beforehand (licence details etc.) and the keys be simply ready for collection. Having been to the US twice in the last year, I basically walked out of the baggage hall and into my car. no queues. The car we were offered was OK but it had a tyre pressure warning light on. The guy assured us it was all good, and we could see that the tyres were in order. However, he told us that _we_ ought to get them pumped up at our next garage stop. That is _not_ our responsibility at the outset of a hire. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PISA, IT - Reviewed by PHILIP - 23 August 2018
" Good prices and clear easy website "
" Good car at a good price- car did have a very high mileage and quite a few knocks but drove very well so good value. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by JOHN - 23 August 2018
" Good. The all inclusive policy puts your mind at rest, although it does add significantly to the headline rate. "
" Good, although car was not new condition outside, it was clean and met expectations otherwise "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PISA, IT - Reviewed by NEIL - 23 August 2018
" I was happy with Auto Europe but wasn't sure if I had full insurance. The girl on the counter asked me if I wanted full insurance even though I thought I had it. I declined and took the gamble but it would have been nice if this had been made clear. "
" I queued up at the Maggiore desk at Pisa airport for around half an hour (now shared with Avis and Budget) before being told that the desk was shut and I had to go to the Maggiore cabin outside. Here there was only one member of staff working and it took another half an hour to get through the 3 people in front of me. I had to show a few scratches to staff that weren't document at the time. They signed them off on the sheet and were pretty unconcerned. As always, I never got the car I originally signed up for. I picked a Alfa Guilietta as I'd had one of these before and knew we could fit all the lugguge in. I ended up with a 308 and the girl on the counter was concerned we wouldn't get everything in and tried to sell me an upgrade. We stuck with it and everything fit in fine. When we brought the car back, they picked up on a small dent that was there when we picked the car up but they didn't put it on the sheet. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 9
PISA, IT - Reviewed by LUCA - 22 August 2018
" . "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CRAIG - 21 August 2018
" Please see section 3 "
" At the car rental building at Pisa Airport there was no Keddy desk. We approached the Auto Europe desk (this was the name on our car hire voucher) but we were told to go to the Europcar desk. When we approached the Europcar desk we were told we were at the right desk and we noticed that a little Keddy sign had just been placed on the counter. It would be better for the confirmed reservation documentation to clearly state which car rental company desk to go to. We were informed that they didn't have a estate car available. We had booked a Fiat Tipo estate or similar. They offered us an Audi A3 cabriolet and when we said that would be too small for 2 adults and 2 tall teenagers and all our luggage they said we could upgrade to an Alfa Romeo but that would cost us an additional 8 euros a day and we were unwilling to pay more. We said we would take the Audi. Europcar then tried to get us to take out additional insurance even though we had an Auto Europe Car Hire Damage Excess Reimbursement Cover Summary. We feel that companies who are working together should not try and get customers to pay twice for the same excess cover. When we got to the Audi we found it had much more damage on it then what was listed on the Europcar documentation. We recorded 9 additional areas of damage and then had to have the documentation manually altered by an attendant at the pick up point. The boot of the Audi was too small and would not hold our luggage. The leg room in the back of the car was also too small for 2 tall teenagers. We were fortunate that we were part of a larger family group and that the other hire car had room to take 1 of our 2 suitcases and 2 cabin bags. We would have been forced to pay extra and take the Alfa if we had not been in a larger group. We took lots of time and care to book a car that was suitable for the needs of our family and feel that we were let down by being given a smaller car which lacked boot space and leg room. We found that due to all of the above points the whole car hire pick up procedure was stressful and time consuming at the start of our holiday. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PISA, IT - Reviewed by ANDREW - 21 August 2018
" My overall experience was satisfactory "
" Apart from having to wait a long time to collect the car because there was only one member of staff serving the experience was good. As they could not supply the car I had requested ( a common failing) they provided me with a better car. Once documentation done, pick up and drop of were very quick and easy. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by CHRISTOPHER - 21 August 2018
" Only concern surrounds excess waver. The cost and pressure to buy from Avis, even though we had stand alone policy. AutoEurope, Avis and others need to sort this out into one, affordable insurance to give peace of mind to hirer "
" Only concern surrounds excess waver. The cost and pressure to buy from Avis, even though we had stand alone policy. AutoEurope, Avis and others need to sort this out into one, affordable insurance to give peace of mind to hirer "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by OLIVER - 21 August 2018
" The booking side was fine. "
" There was only one member of counter staff on duty on pickup. My family waited over an hour to be served, not a good start to our holiday. After that there was no-one quickly available to discuss marks on the car and I had to give-up. I would make it clear that it was a staffing-level issue - the individual at the counter who served us was very courteous and efficient and did very well under pressure. Drop-off was much better. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by GLYN - 21 August 2018
" Always use AutoEurope. It's easy and their cancellation terms and price promises are first class. "
" Often use Gold car and only had 1 issue when I was charged for existing damage.....fortunately it was all documented but took a while to get the charge back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 21 August 2018
" fine thanks "
" It would be helpful to have some more information shown about the location of the pick up point at Pisa terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RICARDO - 21 August 2018
" Terrible attitude of LocAuto "
" Dispute over small surface sc scratch. Not noticed on pick up as its so slight "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PISA, IT - Reviewed by RICHARD - 20 August 2018
" See above "
" I still find the idea of charging for an additional driver very strange. An additional driver reduces the risk of accidents by avoiding tiredness etc. The shuttle bus service to the airport after drop off was not efficient. That is the reason for a "6" not a "9" rating "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 6
PISA, IT - Reviewed by DAVID - 20 August 2018
" As above really, I would use your service again, but feel local staff are trying to pressure sell and discredit the insurance you sell as being useless. "
" The staff attempted to sell additional insurance, claiming that the insurance already purchased in addition to the standard cost would not cover us in the event something happened. They were quite insistent about this and it felt very much like they are simply trying to con people out of more money when under pressure and unsure. In fact as I was there I witnesses someone else with the exact same thing, they had already paid more for full insurance, but another staff member gave the exact same spiel. I did not take out their additional insurance, but feel it's a pressure sale which is not good. In addition they asked that I sign for the condition of the vehicle before seeing it and actually the condition of the car was not great, but I noted these down, took pictures and got them to sign my copy. I wasn't too worried about condition of the car as long as it was noted that we received it in that way. Returning the vehicle was fine and I would use again, but feel that staff are clearly trying to pressure sell insurance that is not needed. Unless of course they are correct and the insurance sold by yourselves is not actually valid? "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PISA, IT - Reviewed by PAUL - 20 August 2018
" Why oh why do these local rental car companies persist in trying to rip off consumers? "
" When I hired the car, I refused the additional insurance for Roadside Assistance. After I returned the car, I then received an invoice for Roadside Assistance by email. Why on earth would I take out Roadside Assistance when I'd returned the car?! I acknowledged a new scratch to an alloy when I returned the car. The returns service then proceeded to find two minor scuffs on the underside of the front spoiler which I did not acknowledge. It was not pointed out that I needed to inspect the underside of the car to validate damage when I picked it up! "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
PISA, IT - Reviewed by JONATHAN - 20 August 2018
" AutoEurope booking process was great, "
" A two hour wait in a queue in 32C heat to collect the car was totally unacceptable. I will never ever use them again "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
PISA, IT - Reviewed by CHANTAL - 20 August 2018
" See above "
" A long wait at pisa airport but the lady we dealt with finally was very good. We ended up getting extra insurance with them as they said Autoeurope insurance only covered third party and no excesses. I had thought you did but we bought it anyway just in case and she threw in additional drivers for free. But we ended up spending an extra 350 euros. Guess I need to do my insurance homework properly next time! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by VALERIA - 19 August 2018
" Had to cancelled first booking due to flight being cancelled and it was impossible to get hold of anyone either by email or telephone. Eventually got through to someone 24 hours later but we are still waiting for refund. No acknowledgment of cancellation ever received. Appalling service. "
" 2 hours queue to collect car due to shortage of staff. A lot of time wasted by staff scaring customers into buying uneccesary insurance. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PISA, IT - Reviewed by CLIVE - 19 August 2018
" Be extra vigilant when returning the car. Always, always photograph the instrument panel before leaving showing the petrol gauge as full. I have had invoices for there not being a full tank on numerous occasions. Only for the money to be reimbursed on production of the photograph. "
" Very sceptical at first, having being victim of a ' damage' scam by Locauto Rome Fumicino Airport in the past. However Pisa Airport seems to be good at the moment as I have not yet received any extra charges mysteriously on my account. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PISA, IT - Reviewed by JENNIFER - 19 August 2018
" Good stress free experience "
" Good reliable no hassle company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by STEVEN - 19 August 2018
" Long wait to collect car, then a much smaller car than ordered issued. No part refund provided. Will not use again. Awful service. Plus side, drop off was fast and efficient. "
" Paid for a mid range, VW Golf. Received a much smaller car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
PISA, IT - Reviewed by WALID - 18 August 2018
" The car wasn't clean and didn't run well! As well as it had scratches and pumps all around "
" Booked and paid online for a full cover but it was not accepted by the staff and had to pay 15 Euros per day extra! Which was more than the rental "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 2
PISA, IT - Reviewed by GEORGE - 16 August 2018
" Very cost effective just need to ensure cars advertised as same as ones offered especially when traveling with small children and lots of luggage "
" Car size we chose didn't really fit with what we were first offered so we had to get a larger car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PETER - 16 August 2018
" Due to poor experience with Maggiore "
" Terrible experience collecting car. Waited in very hot conditions for 2 hrs to collect car. Only one member of staff on desk and terribly inefficient. My kids were waiting outside the airport all this time. Then was missold excess coverage. Agreed because was so keen to get car and collect kids and drive to our villa. Extra 400 Euros of cover I did not want. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROGER - 15 August 2018
" poor service all round "
" Hidden charges everywhere. the refuelling was not possible on british card so had to pay penalty. Very unhappy with how the extra charges were put on "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 6
PISA, IT - Reviewed by EMMA - 15 August 2018
" Staff all very friendly and couldn't be nicer. "
" Waiting time at the counter in pisa to be seen was 30 minutes. Car was a little dirty and had alot more scratches on it than noted. Because of scratches I ensured to get the car checked when I returned and there was no issues. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by MICHAEL - 14 August 2018
" As above. What is the difference between the two? "
" We were lucky in that we arrived ahead of the large number of people filling the pick up area, who must have had a long wait. The lady on the desk was efficient and business like but we felt pressured, not only by her but by the noise and growing queue behind us, into agreeing to things that we had not accounted for. I signed the electronic contract without being shown the final cost which, when we checked later, had nearly doubled the amount that we had already paid. Small details, which had not been explained to us, were billed including a fuel charge despite us choosing the full tank on return option. Not happy. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PISA, IT - Reviewed by GARY - 14 August 2018
" See above. If Auto Europe can rectify this situation, I would by happy to use your services again, but not Firefly. I feel that Firefly are not a Trustworthy company to deal with. "
" The airport collection was extremely slow, and disorganised. The car had not been valeted as expected. Firefly have debited £102 from my credit card, for a full tank of petrol, when the car was returned with full tank, and this was signed off by their own Staff. Spent many hours trying to rectify this situation with your customer services. Awaiting a satisfactory response. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 3
PISA, IT - Reviewed by PAUL - 14 August 2018
" The desk staff were friendly and efficient. "
" I received a quick service both picking up the car and returning it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by NICOLA - 14 August 2018
" My phone call was helpful but ultimately pointless "
" The car collection in Pisa airport was a shambles. There was a ticket system, but customers were being called in an apparently random order. Of the 8 or so tills available only 3 were in operation. We were travelling with three small children - eventually a member of staff noticed this and we were ushered to a new till - jumping ahead of others. We were very grateful for this, but felt bad for others who had been waiting a lot longer. we were not very happy with the system for car seats either. The seats were stored piled on top of each other and were in various stages of decrepitude. I rang in advance and spoke to an auto Europe employee who said that the seast would probably be pre-fitted in the car. This was not the case. The drop off was also shambolic. No clear sense of order or method. No confirmation of deposit return. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PISA, IT - Reviewed by BOND - 13 August 2018
" I did not receive the car which I had ordered (VW polo), so not completely satisfied. "
" The company name "Keddy" is not clearly sign posted in and around the car hire depot for Pisa airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by KENNETH - 12 August 2018
" Don't use Interrent, one of their conditions was that vehicle should be returned with interior clean. When we picked up car interior was disgusting, but only learnt of the "clean condition" much later!!!! "
" Had to replace offside door mirror, which had already been replaced with a cheap version. Due to large deposit which had to be given was worried I might lost all of it, hence having to go to expense of replacing mirror when the existing mirror fell out on closing door and breaking. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
PISA, IT - Reviewed by IAN - 12 August 2018
" I have used auto Europe many times but you do need to check out this service at Pisa airport more thoroughly. Many customers getting duped into being told they don't have the right cover when they do. Spoilt the start of our holiday and the same goes for everyone else who stood in our long queue. The worst pick up service I've ever experienced. "
" I've travelled extensively and never been met with such a hard sell when we went to pick up the car. We'd already paid excess cover and they said we hadn't and how we'd have to pay so much if we didn't take their cover. It was near impossible to get away without paying for some sort of extra. When they couldn't upgrade the actual car then it came to the cover. It took ages and was very uncomfortable especially due to the language barrier. We spoke to other couples who the same thing happened and some of them were forced to purchase extras that they assumed they already had. The worst service I have ever seen. Never use them again. Very disappointed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARIKA - 10 August 2018
" Disappointing "
" It is apparent this is an offshoot company of Avis; it took over an hour queuing to get the car, although all the Avis/Budget staff were sitting around doing nothing - I am sure they could have all shared the Maggiore workload to reduce waiting time. The car was absolutely covered in scratches, which was not acceptable. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 3
PISA, IT - Reviewed by JAMES DAVID - 09 August 2018
" Quick and Easy "
" Lovely Staff, great and speedy service, easy process and excellent drop off facility. The car was quite badly damaged and also very dirty which is not really an issue but the filthy windscreen was a dangerous element. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by SAMANTHA - 09 August 2018
" Very poor service "
" Fraudulent "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by MIKE - 09 August 2018
" Last time I hired a car at Pisa airport there were long queues so I was expecting that but on arrival at the counter there was only one person in front of me in the the queues, but the process took just as long, once I had the keys and paperwork sorted I expected to go straight to the car as I did last time but no I stood on a queue for about 40 mins waiting to be issued my car I was not impressed. Also my flight was delayed so I rang the helpline as per your paperwork to let them know I would be late collecting the car, I was on hold for over one hour then told I needed to speak to car provider at Pisa airport, i was told they would've transfer the call and I was put on hold for another 20 mins, in the meantime my daughter rang Alamo direct in the UK and was transfered to the Pisa desk and sorted my late arrival out with them, I was still on hold So over all not very impressed with the car I received or the customer service (the person I spoke was as helpfull as he could be and agreed to call me back in 45 mins to confirm I had been sorted, which he did) I selected Alamo as a "trusted" brand as I have used them before and was happy to pay the higher price I feel the service was not to my expectations "
" Long wait at counter (only one person in don't of me), Then long wait in car collection area outside in very hot sun Upgraded to Audi A3 car, car not washed properly and it was difficult to check for damage, also car had a lot of minor damage and the 12volt power point did not work to allow me to use my sat nav "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PISA, IT - Reviewed by FILIPPO - 08 August 2018
" Very good. Surprised the full cover doesn't come from hertz but rather from auto Europe. Would be nice to understand terms and conditions of cover upfront "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CLIVE - 07 August 2018
" See above "
" I purchased Excess Reimbursement Coverage from you when I made the booking, thinking that this would cover me for the excesses for Collision Damage and Theft. The desk clerk at Interrent informed me that Auto Europe did not provide that cover and I would have to purchase their own Premium Security Package for 119.69 Euros, if I wanted that cover. As I was unable to argue, I bought their package to give me peace of mind. It seemed pointless in paying more for the additional cover from Auto Europe, if it was invalid with Interrent! Also the drop off experience was very slow. I waited 30 mins before being able to attract the attention of a desk clerk, who then informed me that I could just hand over the key and jump the queue in front of me! Better information needed at the drop off as there were many other people waiting. Had then to rush to the airport check in so as not to miss my flight. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 10
PISA, IT - Reviewed by JAMES - 06 August 2018
" Generally good. However the top-up insurance did not fully cover Maggiore's deductibles, which wasn't what I expected when I signed up for it. This proved not to be a problem since I didn't make a claim, but it could have been an issue. The alternative I was offered was buying Maggiore's outrageous insurance in addition to what I had already bought, which isn't satisfactory. Instead I took a gamble, and was okay. "
" Generally very good. The only issue is that there were only two counter staff (who were really great) but the formal procedure was slow. The office is small so people were waiting a long time (30 - 40 minutes to be served) outside in the heat with only limited overhead cover. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ELIZABETH - 06 August 2018
" As above. Auto Europa best I have used "
" Really good service. No queues and helpful staff who did t try and sell me things I didn't need. Will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by HAL - 06 August 2018
" Pick up could have been more efficient with more staff but no real issues. All pretty efficient. Signs from airport arrivals could have been more obvious but no real problems. "
" Didn't get the car I'd booked but what I got was fine. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by WILLIAM - 06 August 2018
" AutoEurope always easy to deal with. "
" Rebecca at Avis recommended an upgrade for us which would have cost us €960 extra on top of the amount we had already paid to AutoEurope which was almost £700. We repeatedly said no she brought the cost of the upgrade down from €80/ day to €15 we still didn't want the so called upgrade she then tried to make us purchase duplicate extra cover which we'd already purchased from AutoEurope again we declined so then she tried to sell us breakdown cover. The whole experience was unpleasant & hostile all we wanted to do was collect the car we had ordered which was a large estate. She gave us a small estate which was a ghastly car a Renault Megane. We waited an hour before being served and her hard selling wasted a further 30 minutes of our time. All in all very unpleasant. Certainly wouldn't recommended Avis or Rebecca at Pisa airport. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by DYLAN - 05 August 2018
" Great service, used Auto-Europe for years and happy to recommend "
" Fast, clean, efficient, no sales hassle.... good English. Very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GIOVANNI - 05 August 2018
" Auto Europe, cheapest cars ever, easy to book one. Didn't have any negative experience yet and I hope I will never have to. "
" Lack of employees, about 2 hours to pick up the car. Once at the desk fast enough. They really have to sort that out especially during high season "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by MARK - 05 August 2018
" Agent seemed happy finding the light scratch that he was not very interested in the rest of the car "
" Agent tried very hard to find a light scratch on the car to charge extra for repair - which will never happen. I now have to claim from my insurance. No document emailed to me yet so that I can claim but very quick to charge my credit card. The "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
PISA, IT - Reviewed by CARLO - 03 August 2018
" Could be quicker when picking up the vehicle "
" I booked a four door car at an expensive rate and was offered a 2 door car instead. I declined "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by MASSIMILIANO - 03 August 2018
" Considering I am renting every two weeks cars for business , I won't never use and raccoment this agency. "
" I was late for the pick up of the car due a massive stroke and cancellation flights for all Europe in that day 25thJuly. Delay was for 5 hours. Internet charged me 50£ for this pick up which was still before 8 pm . Apparently is a company policy but was not written on my booking paper. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 6
PISA, IT - Reviewed by ANDREW - 03 August 2018
" Overall good but could do more to avoid long wait "
" Only drag is long wait to pick up car as only minimal counter staff. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CHRISTOPHER - 02 August 2018
" All very straightforward. Excellent car. "
" I paid more and was satisfied with everything "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MICHAEL - 02 August 2018
" your service is fine "
" 2 hour wait to collect car is unacceptable. No excuse for this is acceptable. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PISA, IT - Reviewed by WILLIAM - 01 August 2018
" Ok "
" Ok "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by JONATHAN - 01 August 2018
" No problem with the Auto Europe experience; booking and confirmation was slick and trouble free. I'd book through you again but would hesitate before booking Avis. "
" I booked an Alfa Giulietta or similar; after a two hour wait to pick the car up at the desk I was offered a Renault Clio or a BMW 1 series for an extra 10 euros a day. I took the BMW as it was unlikely 3 people plus luggage could have fit into the Renault, but was reluctant to pay the extra charges, and have the hard sell on extra insurance (which I did not need, I bought excess insurance elsewhere). Overall I was disappointed with Avis; I chose the brand as I thought the customer experience would be slicker. It most definitely was not. There were no problems with the car itself, although the staff went through the car with a fine toothed comp at drop-off, but were reluctant to mark down minor damage at pick up. Be aware. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 9
PISA, IT - Reviewed by JAMES - 31 July 2018
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by PETER - 31 July 2018
" Very Poor service in Italy and will try not use Maggiore again "
" The worst service we have known when hiring a car abroad. We had to wait an hour before we could collect our car as there was only one lady on the desk booking in the cars. The car we booked and paid for was not available (Renault Clio) and then the lady tried to book another car at extra cost. We were given a Smart Car in the end, we then had to pay extra for breakdown cover although when I booked & paid for our car online it stated there would be no extra costs! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 7
PISA, IT - Reviewed by RAYMOND - 30 July 2018
" Good, no problems. "
" We had to spend far too much time waiting for a member of Locauto staff at every step of the pick up and drop off processes. There was no clear queuing system at pick up and drop off. When dropping off a member of staff said we had to wait for a colleague to see to us, but then after dealing with a customer pick up, he dealt with a customer drop off??? Why couldn't he have dealt with our drop off? Overall, very unsatisfactory service at Pisa airport due to insufficient staff levels and no clear system. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 10
PISA, IT - Reviewed by STEPHEN - 29 July 2018
" Up to this point I have been satisfied with auto-europa and have indeed recommended them to my friends. However Budget blamed Auto-Europe for the mistake in the reservation and I have no way of knowing the truth. "
" The booking was incorrect in that they had no record of the car being an automatic. The first car we were given was minus the floor panel and shelf in boot. I complained and the car was changed. The counter staff were however polite although the process was slow due their limited numbers at a prime time. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 3
PISA, IT - Reviewed by STEVEN - 29 July 2018
" You booking website needs to be clearer "
" I couldn't understand why the car I had chosen wasn't given to me first time. I had to pay extra for the same car but with auto gearbox? Feels like another way to get an extra €180 ! "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PISA, IT - Reviewed by LYNN - 26 July 2018
" Generally I have been satisfied with Auto-Europe, but on this occasion we should not have been offered Maggiore as I believe they are corrupt and inefficient "
" Took 2 hours to pick up the car standing outside in hot sun. Multiple undocumented damage to the car which we had to point out. On return, the pick-up man immediate y went straight to andpointed out a scuff on the wheel which he claimed was new (we had not damaged it) and charged us over 300 euro "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by STEPHEN - 25 July 2018
" See comments in 3 above. This was an altergether bad experience I am sorry to say and not one I am going to repeat with Maggiore or Auto Europe. "
" It took approximately 2.5 hours to get the car at the pick up point and staff did not seem to care about the length of the queues to get vehicles or the waiting time involved. Added to this was the waiting conditions at a temporary office out in a car park in extreme heat. Didn't get the car I ordered. Everybody said the same, 'never again'. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 2
PISA, IT - Reviewed by PAUL - 25 July 2018
" very helpful and friendly at pick up, but return was another matter. no one around, so not a able to get any confirmation of drop off. I sit here concerned at what i might be charged??!! "
" No one available at return so had to drop of keys but no return confirmation. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by ARTHUR - 25 July 2018
" Reasonable pick up, good car at decent price but the drop off scam is what I read about regularly with the cheaper /smaller companies but don't expect from one of the better known ones like Maggiore. Never had such a problem with any other company in 10 years of hiring in Italy. "
" On return charged for under bumper scratch - rep took about 10 seconds to walk around the car and confirm no new damage then onto her hands and knees in front of a particular part of the bumper to immediately discover "new" scratches not otherwise visible. Very suspicious as didn't look at any other under bumper part, and didn't spend much time on the rest of the car. We'd pointed at a couple of door dents on pick up and had them added to the contract. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 8
PISA, IT - Reviewed by CLIVE - 23 July 2018
" Happy hireage. "
" A queue built up while waiting for car inspections before and after hire. A faulty odometer (or a problem with data download) caused further delay. Otherwise, a great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by PETER - 23 July 2018
" Your company website is useless to start with and I have been over charged "
" Ordered a Qashqai or equivalent!!! How the hell is an Alfa Romeo Giulietta equivalent. I was screwed by Auto Europe and Budget. Given a crap small car that I had to drop the back seats to fit cases in. I had a Qashqai, so know exactly how much room I should have had Where is my refund to cover the difference?? When checking car back in, they tried to make out I had damaged the alloys - I videoed the whole checking in process as soon as I stopped the car as I had a feeling they would try it on - which they did. I had better not see any extra on my credit card, as have the proof!!! "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 2
PISA, IT - Reviewed by ADRIAN - 23 July 2018
" We had a really long wait - well over an hour - at the counter to pick up the car. Also, I though that SatNav was included in the price, but I was charged extra for an additional piece of kit, although it turned out (too late) that the car already had SatNav installed... "
" We had a really long wait - well over an hour - at the counter to pick up the car. Also, I though that SatNav was included in the price, but I was charged extra for an additional piece of kit, although it turned out (too late) that the car already had SatNav installed... "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CLAIRE - 23 July 2018
" I never dealt with Autoeuropa, even though that's what my voucher said. I was told at Autoeuropa that they are only the booker (or maybe that's Interrent, but who cares? How is a customer supposed to know that difference or divine that when it says Autoeuropa it doesn't mean that?) I use rental cars from Pisa all the time and have done for 15 years. This is easily the worst experience I've had. "
" The voucher I received said Autoeuropa so a walked with my luggage to the main car rental terminal at Pisa. After waiting in the queue for 20 minutes I was told it was Interrent, not Autoeuropa as printed, which I had not heard of; they pointed vaguely into the carpark and said 'P4'. I walked around, could not find Interrent or P4, went back to the terminal and they said take the shuttle to the airport terminal. When I got there no one knew where P4 was. By accident I came across the Internet shuttle stop, which is not well marked. I waited for a while. Finally a shuttle came, I got in, and then the driver went off to smoke a cigarette for 5-7 minutes. Eventually the shuttle took me back to P4, which turned out to be near the regular auto rental terminal. All this in 33C heat, two cases, and darkness approaching. All in all, it took approximately 90 minutes to get to the Internet office. The Internet staff there are great, but your online information is misleading or absent. I think you probably lose a lot of repeat customers in this manner. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by JAMES - 23 July 2018
" That you Auto Europe, another purchase undertaken smoothly and efficiently. "
" Most things were OK, except counter staff still trying to flog extra insurance which is naughty! Aside from that, quick, easy and efficient. Shame Maggiores counter is not in the main car terminal anymore but now in a hut next to their compound. But very proactive staff were around to communicate this promptly and without fuss. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by JOHN - 22 July 2018
" Excellent "
" The Locauto rental just ran so smoothly Car was excellent which is a top priority But the staff there are so friendly and helpful Already booked Locauto for the next trip "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by STEVE - 22 July 2018
" I've used Auto Europe for about 10 years and the experience is very good and i've Never had any problems "
" An excellent experience both pick up and drop. The staff were very friendly and helpful. The only thing to be aware of is that the Ecovia office is not with the other car hire companies but all you need to do is telephone them on the number on the voucher from Auto Europe and they pick you up from the same place as the shuttle bus for the other companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARINA - 21 July 2018
" I am almost reluctant to share how good this was, as if everyone knows about Ecovia in Pisa everyone with any sense will use them, but fair's fair. Best car hire experience I have ever had by a country mile. Thank you! "
" I was very impressed. Only hic up was my own fault as having hired cars at Pisa several times I assumed I had to go to the usual collection point and had failed to notice there was a different shuttle bus. It was a joy to get served so quickly and be on the road in no time at all as opposed to the usual chaos and delay hiring a car generally in my experience involves. Very efficient and lovely staff too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROY - 21 July 2018
" Fair price, good service "
" Polite friendly staff, quick and efficient pick-up and drop-off "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by NEIL - 20 July 2018
" Tip top "
" Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RICHARD - 20 July 2018
" Auto Europe did not seem at all concerned about our problem or warning light.Collection driver stated it was an oil problem. Car not checked before our collection or oil levels would have been noted. Have used you before with no problems and I expect compensation for inconvenience and considerable stress. I await your early reply "
" car broke down at hotel in Lucca, car collected by low loader and I had to make my own way to Pisa to collect replacement car. With much difficulty managed to get taxi charge refund. Wasted over half day of holiday "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 1
PISA, IT - Reviewed by VINCENZO - 19 July 2018
" Booking with Auto Europe us always very easy and efficient..the problems always arise when we arrive in resort to collect our car and find the car is badly damaged, dirty and never a full tank, as promised "
" There was a very long wait to pick up the car as there was no representative at the Maggiore counter. Others in front of us had been waiting an hour for someone to arrive! However, the young lady that served us was very helpful and friendly. Unfortunately, the car was filthy and badly damaged all around it which took ages checking it over and marking all the damage. Ideally, there should be a representative with the customer checking the car over together. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PISA, IT - Reviewed by KAILAN - 19 July 2018
" Good website experience but maggiore should not be listed on their site as a vendor. "
" Queued for 3 hours to pick up a car that was pre-booked and paid for. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by RICHARD - 18 July 2018
" Having had very poor experiences renting cars before I was amazed at how easy this was and how smoothly it all went. No complaints at all. "
" Having had very poor experiences renting cars before I was amazed at how easy this was and how smoothly it all went. No complaints at all. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PISA, IT - Reviewed by SARONNE - 18 July 2018
" Auto Europe is good, but the individual car hire companies vary immensely. I find the Italian counter staff often slow and sullen (I try my best to speak Italian and make an effort) or they try to push services/insurance/upgrades, etc. "
" Thank you for giving the opportunity to comment. I paid for my car hire in advance. When I arrived at Maggiore (Pisa airport) Counter staff tried very hard to get me to upgrade. I politely said 'no,' twice (they tried twice), and signed forms, etc. as usual. Since returning from my trip, I have checked my credit card statement and found AVIS (are they affiliated with Maggiore?) had taken out £8.51 as a 'recurring' payment. I do not recall being asked to pay for anything else and I returned my hire car intact and with a full tank of petrol. Unfortunately, I have had to report this payment to my credit card company and they will be investigating the car hire firm for fraudulent activity. Any advice or refund of that admittedly small amount would be appreciated, but I am dismayed that I was unknowingly signed up for a 'recurrent' payment. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by DAVID - 17 July 2018
" No problem with AutoEurope - everything there worked as it should. "
" The local rental was handled not by Alamo but by Locauto. Staff were really helpful. Two reasons why the scores are not higher: one small, one big. The small reason is the cost of car seats, which is pretty steep. But ok - you just have to budget for these things. Big thing: the *state* of the car seats. They were left out in the sun (40 degree heat, which I think invalidates their warranty - you get warned not to do that) AND one of them was full of food in the bottom and smelt a little of vomit. I tried to clean it and discovered that a child had definitely been sick in it relatively recently. Put these two things together - the cost of the seats and the condition that they were in - and it didn't make for a great start to our trip. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PISA, IT - Reviewed by BRUCE - 17 July 2018
" I'm afraid I cannot distinguish between the experience we had with Ecovia and Auto Europe "
" Our flight was delayed by 90 minutes, but we still made it out to what we thought was the collection desk around 9.15 pm (we have hired cars over most of the last 10 years at Pisa Airport and always collected them at the same building). After having waited in a queue at the Auto Europe desk for almost one hour we were told that the Ecovia collection was on the other side of the airport but that it would now be closed. We called the out of hours number without success and were left having to find a hotel in Pisa for the night. The next morning we eventually located the very poorly sign posted Ecovia office and presented our rental documentation only to be told that we had lost our booking due to being late. After significant time spent protesting and complaining we were provided with a vehicle significantly lower in specification from the one paid for. On returning the vehicle the staff claimed that a small mark on the passenger side mirror would be recorded as additional damage (even though it was the sort of mark that could easily have been missed on collection, unlike the two very obvious scratches that were recorded) It was the sort of mark that can be easily removed with polish and only about an inch in length. I cannot come to any conclusion that this is the sort of scam that disreputable rental companies use as a deliberate part of their business model "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by MICHELLE - 16 July 2018
" Good value and service "
" Little bit of a distance from terminal but that's the case for all the rental companies at Pisa "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by STEVEN - 16 July 2018
" Great cars, great service. Quick and easy. Thank you. "
" The whole experience was smooth and hassle free. Straightforward and not too long a wait at pick up and drop off. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by AMANDA - 15 July 2018
" Easy booking experience "
" Experience good but expensive for size of cars "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by RICHARD - 15 July 2018
" Un friendly argumentative staff who say you have only standard insurance when we have already booked & prepaid on line with full insurance. l was the main driver but they refused to except my Debit card because we had paid with my partners Credit card so they then made us pay €8.5 a day extra for my Partner to be put down as a driver even though she was not driving. Had car washed and valeted & returned car with full fuel tank to the brim & drove 2 miles to airport and was still charged a fuel charge of €15. When signing off car on computer Language was in Italian not in English so unable to know what we were signing for as nothing was mentioned or explained about any surcharges so presumed all was ok when signing. I have Hired cars all over the world & never had these issues. Made a complaint to Budget who sent an automatic reply we will respond in 10- 15 days time. This is a very poor service very slow just like when we arrived to pick up car hire. "
" The worst experience l have ever encountered.Went to pick car up from airport four people standing in the queue we had to stand waiting for 1 hour before getting served plus 20 mins trying to get signed up even though we had already paid before we arrived. All the staff are interested in is selling you more add ons even though you have them already booked & paid for. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
PISA, IT - Reviewed by CHRISTOPHER - 14 July 2018
" All OK no que at pick up no,problem on return "
" Everything satisfactory "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DJ - 14 July 2018
" Will not use Avis, Bugget, Payless etc in future. Fireflie still comes on top of the low cost rental car companies. And I love Auto Europe, really helpful "
" Bad organization at drop off, only one person checking off return cars with many cars waiting. Could have resulted in an altercation between drivers. Office staff unwilling or too overworked to help. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 8
PISA, IT - Reviewed by CARL - 13 July 2018
" . "
" Charged for minor scratch that looked like it would polish out. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 9
PISA, IT - Reviewed by DAVID - 12 July 2018
" Generally Auto Europe has provided a good service and offered a good selection of providers, but we will be wary of using Maggiore again (i.e. we will not) "
" We had to wait an hour and 20 minutes outside, without any seating, to collect our car. The car itself was parked in such a narrow space that it was barely possible to get in the driver and passenger doors and although we did a walk around we could not see the car clearly from all angles. Foolishly we did not drive to a clear space and inspect it carefully (partly because it was a nearly new car). On returning the car 3 days later a scratch low down on the offside passenger door side on the bottom of the sill was apparent; in a location that was very unlikely to have been caused by any kind of collision, more likely by the car being driven close to a sharp stone or rock. As we did not inspect carefully enough we now have a bill for €240 to repair damage which we are pretty sure we did not do. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 5
PISA, IT - Reviewed by ARCANGELO - 12 July 2018
" Very easy website to use "
" The expediency of pick-up needs to improve "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by AUDREY - 12 July 2018
" X "
" Staff were very rude and unhelpful at the pick-up "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by VICTORIA - 12 July 2018
" I had telephoned the number sent in my emails to inform of my delayed arrival (flight delayed). I was assured this was fine as the company had my flight number but when I arrived, was told that I had not informed of a late arrival. "
" Better signposting needed at Pisa airport for the Parkingo shuttle bus - there was no clear place to wait meaning we went to autoEurope desk and had wasted time in queue and journey when we were informed to get a different bus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GEOFFREY - 12 July 2018
" I hired a car, as I usually do, through Auto Europe to pick up at Pisa airport at the Locauto stand on Monday 2nd July and returning it on Saturday 7th July. Simone (I think that is her name, I cannot read her signature) looked after my booking (voucher number UK4411085) which went smoothly and I headed off with my wife and daughter. We were attending a family wedding in Tuscany. When I arrived at our hotel I realised that I did not have my passport and last remember having it at the Locauto office at Pisa airport where they took it to make a photocopy. I rang the office who said that it was not in the photocopying machine but would look for it. I rang the office again three or four times on the Tuesday but my passport still had not been located. I rang again on the Wednesday and still no passport had been found. With time running out before our return I contacted the British Consulate in Rome to organise an emergency passport. With no word from the Locauto office I made the trip to Rome on the Friday and picked up the emergency passport in order to return to the UK the following day. I returned the rental car at the airport on the Saturday and remarked to Simone that the whereabouts of my missing passport was still a mystery. To which she rummaged around in a draw and produced the said document! I was too angry to complain in depth and had to walk away as I did not want to be abusive and had a flight to catch. Whilst I take some responsibility for forgetting my passport when I picked up the hire car, the hire car company had a responsibility to return it to me at the time of pick up. I can only put it down to incompetence and/or laziness of the Loucato staff for not informing me of the finding even after I had rung them at least six times over a three day period before being forced to apply for an emergency passport. Once an emergency passport is issued the original is cancelled, never to be used again. To compound the situation I had to travel to Munich early on the Monday morning. Luckily I have dual nationality and traveled on my Australian passport but still had grief and a long wait at immigration on my return. As a result, and apart from the stress placed on me and my family, I wasted a whole day (10 hours) getting an emergency passport, missed the wedding farewell luncheon on the Friday and incurred the following expenses; Parking in Florence 21.00 Euros Return train to Rome 75.00 Euros Emergency passport 118.00 Euros Passport photos 5.00 Euros Taxi in Rome 18.00 Euros Replace UK passport 100.00 Euros Total 337.00 Euros I would like to following following outcomes; The staff at the Locauto airport office in Pisa to be reprimanded and reminded of their customer care and responsibilities. 2. Reimbursement of my expenses (a value on my time wasted and stress caused is a little more difficult to evaluate). I look forward to hearing from you in the near future. "
" See below "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by ZEYAD - 12 July 2018
" The payment was attempted and declined, days after the booking was initially made. However, I received zero contact that the payment was declined and the booking cancelled. I even received an e-mail two days before my trip with a reminder of the trip and my rental voucher. when I decided to log in to the website to print my voucher (instead of just printing the voucher in the e-mail), i saw the bookign was cancelled, and you would not honor the original booking price but rather asked me to book it again. "
" The payment was attempted and declined, days after the booking was initially made. However, I received zero contact that the payment was declined and the booking cancelled. I even received an e-mail two days before my trip with a reminder of the trip and my rental voucher. when I decided to log in to the website to print my voucher (instead of just printing the voucher in the e-mail), i saw the bookign was cancelled, and you would not honor the original booking price but rather asked me to book it again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by NEIL - 11 July 2018
" Auto Europe should make them selves aware of potential issues and changes with car hire companies they work with to protect and ensure their customers receive the best service and carhire experience possible. "
" new queuing system is terrible, I waited 1hr 2 minutes to be served at the counter I know the time as it is printed on the ticket we were issued with when we approached the counter. Car hire should not take more than 10 minutes at the most. Staff didn't know what was happening or seem to know how the system works. worst car hire experience I have ever received with the exception of Goldcar. Used them once, service was awful , never used them again. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by RALPH - 10 July 2018
" Good value - great vehicle. "
" Professional and prompt service. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CAROLINE - 10 July 2018
" Apart from the wholly inadequate facility for getting to and from the terminal at Pisa to the car hire lot, our experience with Sixt was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BARRIE - 10 July 2018
" Brand new car. Very polite staff. Very efficient both on collection and drop off. The best rental company I've used at Pisa Airport. "
" Brand new car. Very polite staff. Very efficient both on collection and drop off. The best rental company I've used at Pisa Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JONATHAN - 09 July 2018
" we use auto europe every month and they are very good to deal with "
" there were not enough staff at drop off to check over the car, so a number of cars / people coming in and only one person to sort out. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 9
PISA, IT - Reviewed by RUTH - 08 July 2018
" The service received from picking up to handing back has been excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LEE - 08 July 2018
" Great vehicle provided, clean, undamaged. Great service from all Europcar employee we came across. "
" Great vehicle provided, clean, undamaged. Great service from all Europcar employee we came across. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAUL - 06 July 2018
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by VARUN - 06 July 2018
" Didn't have any issues with Auto Europe as such, but given the potential miscommunicaiton between Auto Europe and Budget this tainted our experience "
" When returning the car, we discovered that we had been charge additional cover costing close to EUR179. The gentleman that dealt with us when we were picking up the car explicitly told us that we already had cover. He also did not ask us if we wanted extra cover nor did he outline any additional charges that would be incured beyond what we had paid to Auro Europe in advance. When we were looking at the contract and queried what that amount was he said something along the lines of "don't worry about that, you are already covered, that is simply a hold we put on your card until you return it". This was clearly not what he was doing. It was extremely misleading and we had no idea that he was actually charging us for an additional service. We were extremely upset and tried to explain this to the people but they did not believe us and we were running out of time for our flight so had to leave without resolving the issue. We would like a refund of this EUR179 as we were completely misled into what we were being asked to do upon checking out the car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by CHRISTOPHER - 04 July 2018
" Easy to book "
" Excellent service. Staff were very helpful and explained things clerly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by NAHEED - 04 July 2018
" I have booked rental cars through AutoEurope a few times now and never had a bad experience. However, I do make sure to choose reputable companies and read reviews before hand. "
" Having read some adverse reviews of Enterprise/Locauto in Italy, I was expecting the worst. However, I was pleased with the whole process overall, including their choice and condition of cars. Our Easyjet flight was delayed, so we were charged a late fee of 42 euros (arrived after 11pm), but that is reasonable, I suppose. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by SIMON - 04 July 2018
" Poor - the charges versus expectation made the experience seem unethical. The service on collection was poor "
" The price on the car rental was not anywhere near what I was expecting. I booked through the website and compared the price versus transfers (and they were equitable). Original price 51Euro vs 180 when paid When actually got the car the insurance (which we paid auto Europe extra for) was worse than the standard insurance given by Budget. I had to therefore take out their insurance/ the GPS was additional although not quoted when booked car. I find this kind of thing unethical The collection of the car took about 75min - the service was exceptionally slow with people behind the desk talking amongst themselves instead of processing customers. There was one desk open as opposed to Avis which had 4 desks. The return of the car was smooth "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 9
PISA, IT - Reviewed by JOHN - 04 July 2018
" Fine "
" It has all worked well so far, I have yet to see the final receipt, except that the car was bigger, heavier and harder to drive than the one I had ordered. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PISA, IT - Reviewed by PETER - 03 July 2018
" The electronic vehicle check-out and check-in procedures certainly help to make it a slick and efficient operation. All staff encountered were very friendly and helpful. "
" All very efficient. No complaints at all. The only negative was the shuttle bus service from the airport (Pisa) to the car rental centre but this is obviously not run by Locauto - there was a long wait in very hot temperatures with little/no shade available. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARGARET - 03 July 2018
" Apart from difficulty finding the site on returning the car-?poor signage,All was very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by CHRISTOPHER - 02 July 2018
" Simple booking procedure. Straightforward website. Always impressed with Auto Europe. "
" Friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CAROLINE - 02 July 2018
" I've used auto Europe a lot they are competitive in sany me countries and not so much in others "
" Very long wait to pick up Car even though only a few people in queue....Car was extremely dirty and didn't have time to change.. inside windscreen was dangerous when sunlight hit it .. Car was also overdue for a service.. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PISA, IT - Reviewed by KEITH - 01 July 2018
" After a long wait we just took the first car offered ,not what we booked but I could not be bothered to argue .The car booked was a 4 door manual and we were given a 2 door automatic that was adequate for our short rental "
" 2 hours waiting in line at airport with other people going to the front of the queue with fast track bookings that I was not offered when I booked .The agent was pleasant considering the pressure she was under due to staffing levels. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by ANDREW - 01 July 2018
" Great pre checks on condition of car "
" Great experience with respect to condition of car before and after "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MALCOLM - 01 July 2018
" ok "
" ok "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ARTHUR - 01 July 2018
" I've used them before so they kindly offered a free upgrade . Great personal service . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GUY - 29 June 2018
" Fine "
" Felt 40 euro charge for a scuff to the wheel trim was excessive "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by RICHARD - 26 June 2018
" Good choice of car available; friendly staff and reassured about condition of bodywork at collection and delivery. "
" Very satisfied at speed of collection and cleanliness of car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JONATHAN - 26 June 2018
" See above "
" There were three staff on the desk at Pisa with over thirty customers waiting. No managers. The poor staff were under fire and not coping. There was a queuing system that was hopeless as the 'preferred custoners' Took priority over everyone else. I waited 1 hour and 20 minutes to be served and only then it was because I shouted. Your poor staff. Totally awful. I missed the dinner I had come for. Other people in my group had similar experiences over the few days either side "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MICHAEL - 26 June 2018
" Service is efficient and trouble free, and I was kept well informed, possibly a little more than was necessary. "
" The only negatives were: When making the booking the Interrent office was publicised as being open until midnight. With a late flight this was a benefit in case the flight was delayed. By the time we travelled the closing time had been changed to 10pm. Our flight was delayed by 2.5 hours and we didn't land until 11pm, so we had to spend a night in Pisa. When we knew of a delay we did contact Interrent who said they could stay open up to 10:59pm and would track the flight before leaving to see if it was going to land in time, which was good of them, but it didn't work out. The other thing is the inevitable hard sell of additional insurance, at €35 a day. Over 8 days that's more than I pay for my annual UK car insurance. Apart from that the service was good and efficient, and the car was well presented and did what was required. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GINO - 25 June 2018
" fan dabby dozy "
" very good and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 24 June 2018
" Absolutely diabolical, no customer relations, driving in car without documents provided, lied about extra damage waiver, lied about availability of required car, cost me money for numerous telephone calls and 150 mile round trip tosienna to pick up documents, absolute disgrace the whole episode "
" I ordered a fiat 124 spider, after waiting over an hour I was presented with my rental agreement 104477634, I was advised by maggiore to take out super damage waiver due to the soft top and ease for thieves to steal.The car was in place d26, when I arrived there the car was a fiat500??not even a convertible just a sunroof, and no space for luggage. I went back to maggiore and they had no other cars, and never had the fiat 124!!They eventually came up with an old jeep renegade with over 88000km and the wing dinged and scratches all down one side, have pics if required. They just gave me the keys, no documentation except for the fiat 500. I called yourselves and Claudia f kindly sent me contact numbers for maggiore.i rand Pisa office 12 times no answer, I finally rang their head office in Rome, they gave me pisa e_mail address but again no answer. My worry was I had no documentation for the car if I had an accident or stopped by the police. Finally maggiore Rome put me in contact with Sienna office, I then spent the best part of Saturday travelling from Grosseto to sienna to pick up the documentation.i then see there has been no refunds for the cheaper car group f against group n for the 124, also although I bought the extra cover due to the possibility of theft in fact it was never covered for theft, excess 2800 Euro. This all episode spoilt the first 4 days of our holiday, at the end i was informed by the person at Pisa they couldn't do anything and I should write to their head office. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
PISA, IT - Reviewed by SERGIO - 23 June 2018
" Need more staff at desk and pick-up & return "
" Staff very slow at desk No staff at pick-up point - paper showing no damage to car- had to go back to desk to point out 7 damaged areas on car "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 4
PISA, IT - Reviewed by DARREN - 23 June 2018
" As above "
" The pick up was very slow only 2 staff on queued for about 50 mins "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 9
PISA, IT - Reviewed by SILVIA - 22 June 2018
" Auto Europe always find the best deals and I never had an issue with them! "
" We didn't have particular issues with them. The only problem was that when I returned the car they couldn't locate my contract and therefore they said they couldn't unlock the deposit for me. The guy at the desk on that day really did everything he could to find the misplaced contract and, in the end, he managed to release the deposit for me but it took around 30mins... luckily I gave myself enough time so I wasn't stressed about missing the plane. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANTONY - 22 June 2018
" See above "
" 1. When booking this car hire, I was not informed the car hire building is a bus ride away from the terminal building. Waiting for a bus in that heat with all your baggage and then competing for a space on a filthy minibus is not a good start. 2. There was one person on the car hire desk. I queued for over an hour before I was seen. Totally unacceptable. The building itself has four seats. My wife who recently had a knee replacement could not sit down and the whole experience was excruciating. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PISA, IT - Reviewed by TERRY - 21 June 2018
" It was very smooth, as I had to book this at short notice and they offered the best deal. "
" They only had one person on the check in counter and it took approximately 20 minutes to process each group, this can all be anticipated by maggiore and more staff put in place at peak times. Other members of the same wedding were made to stand for over 2 hours waiting for their car. Apart from that they were very good, I am still waiting for my refund on the fuel though... "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JAMES - 19 June 2018
" all fine thanks "
" all fine thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DEREK - 19 June 2018
" Booking through Auto Europe was fine. No problems there. "
" Had to wait 2 hours to get the car. This is because staff were trying to sell upgrades, insurance and roadside assistance that nobody wanted. We were then left to find the car ourselves. No one inspected the car with us. By this time is was dark and we had to inspect it ourselves using the light from our mobile phones. Many people were coming back to say their cars had damage that wasn't noted. In the dark I missed a scratch to the alloys and was then charged £350 on return. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by PETER - 17 June 2018
" Citroen C3 with satnav - ideal car for narrow Italian roads "
" There is no Payless / Avis desk in the terminal. Payless is not listed on the car rental info board outside the arrivals door. We were deliberately ignored by the Avis staff for 40 minutes once we arrived at the car rental village. Terrible welcome to Italy . "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANNA - 16 June 2018
" Great prices and cancellation policy a bonus. Great customer service and efficient. "
" Excellent service and very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JONATHAN - 16 June 2018
" All good "
" All great except the system at collection was appalling and I think took an hour, and not due to quantity of clients. Apparently the system was outdated and not working well. However the lady helping was very apologetic "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANDREW - 13 June 2018
" . "
" Computer systems were down causing significant delays at collection. Parcel shelf was missing and car hadn't been cleaned "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by EMMA - 12 June 2018
" It was ok overall "
" The assistant I had was very helpful but the service was very slow and there was some added costs which are not at all clear on the website. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PISA, IT - Reviewed by ALBERTO - 10 June 2018
" Good "
" All excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MICHAEL - 10 June 2018
" Good, although didn't experience having to make any claims for excess that Avis would take for damages "
" Good but tried very hard to sell us full insurance which we had already taken out with Autoeurope "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANTHONY - 09 June 2018
" So easy and given a really nice experience. Thank you "
" A wonderfull car. A very quick pickup. A very quick dropoff. A really good explanation on what we should do /not do. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BARRY - 09 June 2018
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BEN - 08 June 2018
" Overall good booking facility but sadly the recommended car rental option let the while experience down "
" Europcar do not appear to have enough staff at Pisa airport. 1 hour+ queue wait to collect keys. Nobody available for 1 hour to inspect car on return. Staff appeared harassed with the long queues at the desk and in general a very poor customer experience. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 7
PISA, IT - Reviewed by CRISTIAN - 08 June 2018
" Get lost "
" Scam "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by MARK - 28 May 2018
" Easy with no issues! "
" Having booked via the internet then read some bad reviews I was a bit concerned about what I had done! Those that I had read were totally unfounded and could not really fault the experience. First time driving in Italy and paid the extra cover insurance, glad I did!!! We had a brand new Fiat 500 with on delivery mileage only , so that may of helped! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by ALLAN - 22 May 2018
" Good efficient service "
" Good efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by PAUL - 17 May 2018
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANDREW - 16 May 2018
" It's unusual for me to recommend anything "
" It's unusual for me to recommend anything "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by VERNON ALAN - 16 May 2018
" Excellent service all round "
" First time I have used Winrent and the whole experience was very good compared with others I have used at Pisa. They even allowed me to change the car for a smaller Smart 4/2 which was an excellent choice for 2 people in the narrow streets, and very economical too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BARRY - 16 May 2018
" we will use auto Europe again. dollar counter staff were excellent and friendly, but attention to cleaning and preparation of cars was shoddy "
" car had not been cleaned. washer fluid empty which required stopping at garage to top up. seats dirty. previous users drinks bottles left in car. however collection and drop off were easy with helpful counter staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PISA, IT - Reviewed by TROY - 16 May 2018
" We use AutoEurope regularly and have never had an issue, our issue is with the service that Dollar/Hertz provided - appalling. "
" When we picked up the vehicle we had to ensure that they wrote 2 large and obvious marks onto the form - otherwise they would have just left them and tried to charge us for them! One very small mark which was on there at pick up we did not notice (they should also be checking!!!) and we were charged for it on return. We did not make the mark and the counter staff were incredibly rude, insisting we must have. We understood because we didn't mark it on the form that we must have made the mark saying we did it and didnt realise it even when we explained we barely used the car and absolutely did not scratch it. We spent ages waiting around for them to charge us for it, obviously they were playing on the fact that we didnt have time to argue as we had a plane to catch. Terrible and rude service, would not use them again and given we own a house just outside Pisa they are missing out on what could have been a lot of repeat business, for the sake of conning us out of over £100 for a scratch they should have noticed before we took over the vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
PISA, IT - Reviewed by ROSS - 15 May 2018
" No issues which is what you want/need from car hire "
" Check in at counter was slow but other than that all went smoothly. Disappointed that we received an estate car (Skoda Octavia) instead of a small people carrier (VW Touran) but it is the same class and did the job we needed it to "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by FRANCESCO - 15 May 2018
" Overall experience - Not bad a pity that Europcar rates were not as good as Dollar,as i prefer them as a rental company.. "
" Their drop office closes too early at 7pm for an international airport such as Pisa.I only just got there.This is confusing when hrs are wriiten that the rental station is operative untill midnight "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 9
PISA, IT - Reviewed by JOHN - 13 May 2018
" As above great service great car no problem easy to find the return depot at Airport very friendly staff a first class service Thank You I will be back. "
" Very easy to use vehicle was great no problem and I appreciated the upgrade to a bigger car. The whole experience was effortless pleasant and just what I expected only better! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 11 May 2018
" On the whole very happy. "
" Overall a good experience. The only thing that puzzled us was that we had been assured there was a CD player in the car as we had requested, but in fact there wasn't one. There was also no water in the windscreen wash which would have been handy at the start of our rental. Otherwise everything fine. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by ANTONIO - 11 May 2018
" As above "
" It is difficult to find something not right during the whole rental process. It has been a very positive experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by TUSHAR - 09 May 2018
" Dollar is just money grabbing company "
" Did not eve pick the car no way to get in touch with Dollar people not even on their my booking tab. Just money grabbing company. Will never use them again and will inform all my family and friends to avoid using them "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by CELIA - 09 May 2018
" Please get back to me with how you are going to rectify this issue with collection - and then I will change my view on recommending to others .the people were excellent - but the process for collecting the car is flawed and took an inordinately long time for us as Payless customers . If it is your policy to serve those who paid less after customers from the other businesses at this desk ( Budget Maggiore , Avis) then this should be clearly stated. we were on a very tight schedule and did not have this time to waste . "
" we were very happy with the car , however the collection process at the terminal ws a disaster. we took our ticket as instructed , then stop waiting for our number to be called. I appreciate that the excellent counter staff were dealing with clients from Avis , Budget and Payless, but our number was ignored .I am very happy to wait my turn.However after people who had arrived way after us were called up , I queried with the counter staff why our number had not been called yet , and then we were ushered over to a staff member who then dealt with us. however this was well over an hour later. Our number was a C number , and we did not see another C number being called all the time we were there - so perhaps there is a fact with the connection between the ticket machine and the service desk screen as they said they did not know we were waiting.This needs attention though as it ruined our plans for the day as we missed various appointments . the service desk staff member who did eventually process our booking was very charming and helpful - please note it is the process not the person we are so disappointed with. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JACQUELINE - 08 May 2018
" Always had excellent service when using Auto Europe. "
" Always had excellent service from Firefly at a very reasonable price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JONNY - 04 May 2018
" Sicily by car are one of the best value and efficient car hire firms ive used in Pisa, i highly recommend them. "
" thank you, excellent, friendly and efficient service. good value too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MICHAEL - 04 May 2018
" Staff on the Avis desk were the best we've dealt with yet. Car was perfect, clean and exactly what we needed. "
" actual desk dealt with was Avis and it was the simplest and most friendly car hire process we've had over many trips to Italy and using the car hire desks at Pisa airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ELIZABETH - 03 May 2018
" By far the nicest company to deal with at Pisa airport "
" Very polite and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by IAN - 02 May 2018
" See above "
" Booked a VW Touran due to luggage requirements on arrival given a Renault methane . Luggage would not fit in. Then given VW Touran as originally ordered but no Sat Nav. Not able to use map on phone as no signal in Tuscan hills had to buy map. On return to car hire lot had puncture 350 meters from the base. Time 15:15, 1 hour before flight check in and 3 hours before flight. Made nine phone calls to the numbers on the hire documents no response!! Phoned Police 20 mins later a safety vehicle arrived to prevent vehicles crashing into us. We were on a dual carriageway flyover with no hard shoulder . Safety triangle and high vis jacket were our only protection. Police arrived 20 mins later and towed us off the flyover. Almost 2hours after the incident and calls to the hire company made by ourselves and the safety vehicle driver. They sent a pickup truck to rescue us. I steered the car attached to a pulley onto the flat bed truck with all passengers on board as ordered to by the driver. Then without any securing of the car other than the tow point being connected to the pulley were driven to the car hire base. From the first contact the hire company were aware of our flight time but as is obvious by events made no effort to rescue us in a timely manner. Indeed the exact opposite was the case. I was told I would be charged for a new tyre even though their inefficient rescue had caused us to miss our flight and we had to pay over 500 euros for new tickets on another flight. Not yet been charged for new tyre or had any apologies. Currently considering my next course of action. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by DUNCAN - 02 May 2018
" Simple and straightforward "
" All straightforward "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by NEIL - 01 May 2018
" good prices and easy to book car and information was well displayed. "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by FRANKLIN - 01 May 2018
" Fine "
" Good service at check out and return. Good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by NICHOLAS - 30 April 2018
" We rent cars many times each year and you are usually our 1st port of call. "
" We have used Locauto many times before at Pisa. Their staff are efficient, friendly and helpfull, and their online paperwork works well. Their rates are competitive especially if there is a 2nd driver. Waiting time was less than 5 minutes on collection and nil on drop off (which was good for a Saturday) Their car lot is immediately outside the office building. The cars are well presented and often new; however this car was a new Yaris, which we found underpowered and somewhat complicated to understand with its automated anti-collision and headlight dipping systems - the manual being just in Italian. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by JAMES - 29 April 2018
" While I accept that the practices referred to above are standard for the industry , I think some greater degree of transparency in the booking process is called for, including what was covered by the additional insurance I took out at the time of the booking. "
" Vehicle condition was OK, though the Fiat Punto provided is not of an equivalent standard to the Opel Corsa which was the vehicle featured in the booking. I understand that an alternative may be offered, but having driven both vehicles, I do not consider the Punto as good as the Corsa. I was also annoyed that when , as far as I was aware , I had taken out additional insurance , which I imagined would cover all contingencies, the Firefly staff, gave me the "hard sell" about extra insurance products , which would cover me for damage to the vehicle. My annoyance was further compounded when , on returning the vehicle, a staff member drew my attention to some extremely trivial scratch marks on the left hand front bumper (which I do not accept had been incurred during my hire period) and tried initially to charge me for them. On collecting the vehicle, I had observed and drawn a Firefly employee's attention to some other superficial marks on the car's bodywork. My point is , since the hire company clearly does not repair such superficial marks on a vehicle before hiring it out again, why does it expect customers to pay for such damage. It seems the whole process was intended in the first place to pressurise me into taking out additional insurance and to punish me for not having done so. On the whole it left a rather nasty taste. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARTIN - 29 April 2018
" Booking very easy. "
" Staff were very helpful and fully explained the features of the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by HANNE TIDEMAND - 28 April 2018
" As above not too happy about long wait and unfriendly woman at pick up "
" Long wait at counter and very unfriendly woman when trying to find the vehicle on the parking site. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by IAN - 28 April 2018
" Great service, excellent prices "
" We had really good service on our recent car hires. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by GRAHAM - 28 April 2018
" Counter staff not efficient, It took us 45 mins before we got the keys to the hire car, then they wanted to add optional extras ,which they did take from our card, otherwise we would still be there. "
" Not good, lot of pressure selling. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PISA, IT - Reviewed by MATTHEW - 04 July 2015
" Be more clear about hidden charges. "
" Hidden charges are a joke and charging for Sat nav when the car ad built in Sat nav was ridiculous. "
PISA, IT - Reviewed by RICHARD - 04 July 2015
PISA, IT - Reviewed by PAUL - 04 July 2015
" Good service . "
" Have used Firefly for quite some time now and have always been pleased with them . "
PISA, IT - Reviewed by CHRISTOPHER STEPHEN - 02 July 2015
" I had to wait for about 20mins while some other customers discussed their route - no fault of the staff; but when I got to the front I was told that Keddy was not dealt with by AutoEurope and I should go to Europcar. So if I'd known that I would not have had to wait. Luckily Europcar did have the reservation. "
" Very good new car. No problems on assignment or return. "
PISA, IT - Reviewed by COLIN - 02 July 2015
" Car went well but a bit bashed about! People were very friendly. "
PISA, IT - Reviewed by JONATHAN - 01 July 2015
" Fine, as always "
" The car was a smaller version than we had understood we would get (a Peugeot 207 not a 308), which caused some problems as there was hardly room for our luggage and no room, really, in the back for even an occasional passenger. It was also rather scruffy and scratched. The operative was rather surly about my complaint. I took it no further as it would have meant going back to the queue at the central car rental place etc,etc and probably without any different result. "
PISA, IT - Reviewed by DAVID - 30 June 2015
" Web site is difficult when putting in times of pickup and drop off. In fact almost impossible to change if you have filled out part of the web page "
" Car was excellent but the reception kept trying to sell additional insurance which I am not sure I had already paid for. "
PISA, IT - Reviewed by JOHN - 29 June 2015
" All OK until I was dropping the car back and I got a 45 surcharge for a very small scratch on the wheel trim. when I questioned it I was just told to claim it back from Auto Europe policy excess cover!! seems to be a bit of a con. "
PISA, IT - Reviewed by JON - 29 June 2015
" Front tyres were nearly bald, brakes were down below legal limit and car, and speedometer was eratic, were some of the problems that we encountered on picking vehicle up. Also insurance issue around payment for excess was very unclear. "
" as above "
PISA, IT - Reviewed by ALFRED - 29 June 2015
" Fast efficient service with no problems. "
" Pickup was fast and return just as efficient with no problems. "
PISA, IT - Reviewed by AMODIO - 23 June 2015
" We used goldstar previously they were awful, but this current hirer though more costly fitted my requirements better. You service was easy, convenient and transaction uncomplicated. "
" I found the transaction straight forward uncomplicated. I would reccomend them, not the cheapest, but wrth the extra bit over some of the more demanding and sales oriented hire companies. "
PISA, IT - Reviewed by ANN - 22 June 2015
" Returned hire car to Pisa Airport with scratches on one wheel hubcap. Accepted damage immediately upon returning car and stated I would pay the 35 Euros immediately. Member of staff was outside with his tablet and I signed when invited to, asking whether I was signing to pay 35 and he confirmed this twice. Back home my credit card was charged 137.56. to cover admin and taxes because I "did not accepted the damage and quantification at the check-in for 35". That was completely untrue. Written to Customer Services and spoken with Manager of Locauto at Pisa Airport but received no joy. Contacted credit card company. Fly regularly to Pisa. Previous experience of Locauto satisfactory and efficient but unlikely to use again. "
PISA, IT - Reviewed by JUDITH - 22 June 2015
" Great car but signage for SMILE at the airport needs to be much clearer as we queued for 30 mins at the auto Europe desk before being redirected to the Maggiore desk where there was a tiny SMILE sign. I also objected to paying for the car to be washed on return. This is just a hidden cost and something I have never come across before. You are very welcome to use my comments but I'd rather you did something about my concerns. "
PISA, IT - Reviewed by ORLA - 22 June 2015
" It was not clear where to queue and there were very long queues when we did figure out where to queue. This all added another 2 hours onto our waiting time which was unacceptable after a plane journey and an onward car journey. "
PISA, IT - Reviewed by ANTHONY - 22 June 2015
" Excellent service, as usual. That is why I always use them. "
" Quick and efficient. The only rental company at the airport that seemed to show a quick processing of customer as all the other had large queues, where MAGGIORE didn't. "
PISA, IT - Reviewed by JOHN - 20 June 2015
" attempted to change pick up time as I had made an error. when I phoned Auto Europe they told me that the cost would rise by over 200. the no of 24hr periods rental was not increased but this was an admin cost for rebooking/changing our booking. I pointed this out but was told that this was what the system fed back. I asked to address the issue with a manager. the agent I spoke with did on my behalf but the result was the same. I did not make a rebooking and decided to check availability on the day. we could spend the day in Pisa and would have a fab day on 225. our rental was already costing us 600 and we would need to add an additional driver and the cost of diesel during our stay. "
" Arrived early to the desk and requested that we collect the car. because we were not extending our rental period (it was within the 24 hr period) the staff member very kindly told us that we could take the car early. all members of staff were very nice and matter of fact which I valued and made me trust them. Oil light came on phoned service who told us to put oil in we did and it got us to the airport but light still came on - may have required more oil. we did request a refund as this required us going to the desk - we needed to check in. water for wipers did not work on the driver side where needed. car should have been in better condition when we collected. liked dealing with Sicily by car but they need to check cars before releasing "
PISA, IT - Reviewed by RONALD - 20 June 2015
PISA, IT - Reviewed by DAVID - 19 June 2015
" unclear of 'joint' presentation with Enterprise. Slightly nervous of use of digital recording of condition of vehicle (no copy for customer) - so no way of checking if pre-damage is recorded. Well used vehicle provided 36K Km - alternative offered but at an additional cost. "
PISA, IT - Reviewed by MICHAEL - 19 June 2015
" Everything happened as planned. We will use again "
" Nice car. Helpful staff "
PISA, IT - Reviewed by KEVIN - 19 June 2015
" Have used Auto Europe previously and happy but this time had to pay local insurance in addition to full insurance already taken out. Felt unhappy about this as quite a lot more money when thought car already fully covered. "
" Specifically chose them as have used previously. Location at Pisa airport great. This time they didn't have the car we booked so they upgraded us which was ok but less luggage space so not good. Staff very friendly at checkin desk and hand back. Had to pay local insurance which we thought we had already paid when fully insuring car. Not happy as quite a lot of extra money. "
PISA, IT - Reviewed by JOHN - 18 June 2015
PISA, IT - Reviewed by RICHARD - 18 June 2015
" Having re fueled as requested the car when showing 2 bars left of full the car would not take any more fuel and clicked indicating full. The problem is the fuel display would not show that any fuel had been added after spending 25. I have now been charged 43 as a result which to me is totally unacceptable as when the car was empty it cost 51 to fill. Staff inside the airport were not interested in the slightest. Avoid. "
PISA, IT - Reviewed by CHRISTOPHER - 18 June 2015
" have used before and will again "
" had to wait a while but was to be expected and paperwork was handled efficiently Was given a 7 seater instead of a small car because I had booked late and they had run out of small cars. However it was very comfortable and I enjoyed driving it. A more nervous driver would have struggled in the hairpin bends as the car already had a few minor scrapes Checking back in was really really quick Will use again as staff were very polite "
PISA, IT - Reviewed by PAUL - 17 June 2015
" The vehicle had additional damage than that declared though the staff member dealt with it quickly and efficiently this is the second time it has happened to me when hireing through Auto Europe. A less aware costomer would have been caught out!! "
PISA, IT - Reviewed by TIMOTHY - 16 June 2015
" It worked. The car was booked online and was available to collect when we arrived in Pisa with out any problem. "
" Reason for my neg rating is down to being charged for two ltrs of fuel, + admin. I filled the car to the brim at the Petrol Station used by the car hire companies themselves, aprox 1km away from the drop off point (we even saw cars being brought to the Petrol Station to be refuelled by hire company staff while we were there). Due to the type of pumps at this Station and that I wanted to pay using cash I put e20.00 into the machine but could only get e18.47 into the tank. I didn't just stop as soon as the auto cut-off kicked in, I dribbled as much fuel in as it was possible to get in without flooding the forecourt. To then find I have been charged e6.23 for travelling 1 km to the drop off is very disapointing. Who do I email to complain? "
PISA, IT - Reviewed by WAYNE - 16 June 2015
" Only one person on desk, took 45 minutes to be served "
PISA, IT - Reviewed by CATHERINE - 16 June 2015
PISA, IT - Reviewed by BRUCE - 15 June 2015
" Arrived just after mid-day. large queue at desk and initially only one staff member. Later two. Waited an hour before being served. Car quite badly damaged. Would have refused to take it but queue at desk almost out of the door. Very diappointed as had used Firefly before but not again. "
PISA, IT - Reviewed by TANIA - 15 June 2015
" Very helpful advisors at maggiore "
PISA, IT - Reviewed by ROBERT - 13 June 2015
" By. "
" Had to wait over an hour at desk to obtain the car. 1 person serving at desk. When I did get car it was supposed to be petrol full & return full. The car was less than a quarter full made it too tight for me to reach the nearest petrol station on the motorway. Also the car was very dirty on outside. "
PISA, IT - Reviewed by YVONNE - 11 June 2015
PISA, IT - Reviewed by JOHN - 10 June 2015
" use auto europe several years and would recommend them "
" no problem with car but not very clean on te outside, person at the desk very polite "
PISA, IT - Reviewed by STEPHEN - 10 June 2015
" A soda yeti is not similar to a vw Golf.return process far too long, took 20 minutes.would not use Locauto again. "
PISA, IT - Reviewed by IAN - 08 June 2015
" The designated car hire company, Firefly, were very good - courteous, obliging, professional. "
" The Firefly staff were very good - courteous, obliging, professional. "
PISA, IT - Reviewed by ANNEMARIE - 06 June 2015
PISA, IT - Reviewed by IAN - 06 June 2015
" Supercover which i payed for doesn't actually cover what it states according to europcar. Had to pay a lot more than the hire of the car for the extra cover. "
" Supercover which i payed for doesn't actually cover what it states according to europcar. Had to pay a lot more than the hire of the car for the extra cover. "
PISA, IT - Reviewed by ROGER - 04 June 2015
PISA, IT - Reviewed by KEVIN - 31 May 2015
" The voucher said pick up was in the terminal, it wasn't it was a bus drive away. As I have been to Pisa lots of times I was sure it was outside the terminal so phoned your help desk but all the person on the phone would say was that according to the information in front of him it was in the terminal, that was the same information that I was looking at but he just repeated himself. "
PISA, IT - Reviewed by MICHAEL - 30 May 2015
" The trade name Smile was not recognised by anyone in Pisa which caused some confusion. We eventually found Maggiore, who supplied the car. I was disappointed to be told I had to return the car clean, or pay a penalty as that was not made clear on any documentation and would have affected my decision to rent. In all my years of hiring this is the first time I have washed a rental car before returning it. A shame really because in all other respects the rental was very satisfactory. "
PISA, IT - Reviewed by ALAN - 27 May 2015
" The car I collected was in a filthy condition both inside and out, with a great deal of minor damage, including the fact that the driver's mirror was held together by sticky tape. Much of this damage was not marked on the form I signed, and I had to ask the representative to accompany me back to the car and revise the damage report. "
" See above "
PISA, IT - Reviewed by GERALD - 27 May 2015
" Charming helpful people . I booked a VW Golf . A smallish car for negotiating narrow streets . I was given a 308 which was a bit to long and big negotiating tight spaces . Could not otherwise fault the service and will use them again "
PISA, IT - Reviewed by DUSTIN - 26 May 2015
" The rental agency did not rent out cars to go to Germany, even though I had specified this on your website. I spent more than two hours at the pick up. I was assigned to another agency who had no idea how to deal with your renewed request. In the end I paid insurance twice, once with you and once with europcar and ended up paying three times more than what I had paid to you. My credit card also got blocked and I was in trouble all weekend. You must make sure that what people book with you corresponds to what the agencies can provide, and that all this is communicated on your website. "
" people were nice, the fault was entirely with autoeurope. "
PISA, IT - Reviewed by JOHN - 26 May 2015
" Very nice free upgrade to a brand new (12km) Fiat 500L that ran faultlessly, although it had not had the radio aerial mast fitted. "
PISA, IT - Reviewed by MICHAEL - 25 May 2015
" Customer service poor with young staff abrupt and unhelpful - car was dirty with numerous scrapes and dents. "
PISA, IT - Reviewed by JENNIFER - 23 May 2015
" Very good service & very good clean cars "
" Excellent "
PISA, IT - Reviewed by AARON - 23 May 2015
" Product is good....online user experience is rubbish.. "
" Good efficient service "
PISA, IT - Reviewed by DAVID - 23 May 2015
" Very satisfied with efficient, courteous service and an upgraded car. The process of returning the car was also very smooth and efficient. I would certainly use the service again. "
PISA, IT - Reviewed by JOHN GIOVANNI - 23 May 2015
PISA, IT - Reviewed by BARRY - 23 May 2015
" You are losing your edge on pricing, yesterday I booked a 22 day hire in Pisa for June with car del mar for £70 less than auto europ offered "
" I have used them about 5 times in the last 14 months with you & although they use older cars often with plenty of marks on, I prefer that rather than arguing on return with another operator re a tiny scratch/mark which they accuse that person of causing. For Italy firefly is excellent, helpful desk at Pisa, cheerful, swift drop offs "
PISA, IT - Reviewed by MICHAEL - 23 May 2015
" Good car, as new condition. Disappointed to be charged post hire for cleaning though especially as I made sure there was nothing left in the vehicle and was already clean inside. "
" Smile do not have a desk so took a while to find where to go. Eventually pointed in the direction of Maggiore hire. Desk staff were quick and efficient once we worked out where to go. "
PISA, IT - Reviewed by ANN - 20 May 2015
PISA, IT - Reviewed by PETER - 19 May 2015
" Very amenable and efficient staff. No hidden costs or pressure to take extras. "
PISA, IT - Reviewed by MARK - 15 May 2015
" I use often and always brilliant service. I am however suprised that you still have a link to Goldcar in Pisa, this company is terrible and will not be good for your reputation, perhaps something you should investigate. "
" Great value and service. "
PISA, IT - Reviewed by SERGIO - 13 May 2015
" Very quick & easy to find your choice of car with all car hire companies based at Pisa airport Always my first choice for car hire "
" Good value "
PISA, IT - Reviewed by LAURA - 11 May 2015
" I always hire with Auto Europe and I travel to Italy 5 or 6 times a year. I find them the best value and the options are good too. Is there an app so I don't have to print the voucher? "
" Locauto have improved greatly and now offer a much better service both at arrival and when the car is returned, so I can leave with peace of mind knowing that the contract is now closed and I will not incur unexpected charges "
PISA, IT - Reviewed by AMAN - 10 May 2015
" Fantastic service and staff "
PISA, IT - Reviewed by JAMES - 08 May 2015
" I don't have an international credit card!! Or so you say! I have used my card all over American and Europe but according to you- I don't have an international credit card. So, you took my money on my card - but when I went to collect my car I couldn't collect it. And .. You wouldn't refund!!! How about- you can only book a car with an international credit card? Then- their would be no confusion .... "
PISA, IT - Reviewed by NEIL - 06 May 2015
" Hi. Overall, the service was good and the car performed well. As with most care rentals, it is disappointing that we wanted a Fiat 500 open top and get a Citroen. The service representative at PISA was, we thought, not very interested....didn't greet us, was very blunt and not overly helpful. When we arrived he gave us a look as if we were not welcome.....sorry, only being honest. We would use autocar again as we often have varying experiences yet personal service does count. "
" uninterested representative.....no customer service skills shown! "
PISA, IT - Reviewed by IAN - 05 May 2015
" Always a good experience! "
" Desk service and return excellent but this time quality of car poor. 127000km with serious dents one of which I had to go back to the Desk to get chap to verify is not what I want at 10.00pm arrival in the dark! Daughter arriving later and also a regular hirer got a lovely Fiat500 from Goldcar! First impressions count and possibly an immediate offer of another car ought to have been made as soon as matters emerged that were not as desribed earlier. However the car did not let us down so all is OK "
PISA, IT - Reviewed by VALERIE - 03 May 2015
PISA, IT - Reviewed by JOHN - 02 May 2015
" very helpful, especially when cancelling in order to book a cheaper offer "
" very helpful "
PISA, IT - Reviewed by NICOLA - 01 May 2015
PISA, IT - Reviewed by ANTONIO - 28 March 2015
" I have been using Auto Europe for quite a few years and service, deals and personal experience have always been great. Very satisfied indeed. "
" I have used Firefly in Pisa quite a few times and have had great service on different occasions. Staff is competent and friendly. At times I had to report some minor damage on the vehicle prior to my rental and ask the Firefly representative to amend the notes on the inspection sheet. Other than that it has been a very reliable car rental company so far. "
PISA, IT - Reviewed by ANTHONY - 19 March 2015
" very good and efficent "
" perfect customer service. the best ive had from personally "
PISA, IT - Reviewed by ZANA - 12 March 2015
" very good "
" good "
PISA, IT - Reviewed by SAMANTHA - 25 February 2015
" I always book my car hire with Auto Europe because of great prices and customer service. If you have any queries you can phone them and the assistant is always very helpful. "
" Fantastic! I always choose Firefly. Amazing prices and great service in Pisa (also in Palermo, Sicily). "
PISA, IT - Reviewed by MICHAEL - 22 February 2015
" Easy quick transaction. Competitive rates with good range of options "
" Easy quick transaction with efficient polite staff. Car was clean & tidy and suited our purposes "
PISA, IT - Reviewed by JOHN - 13 January 2015
" All worked well "
" Very efficient "
PISA, IT - Reviewed by STEFANO - 02 December 2014
" Simple "
" Arrived at the fire fly desk signed the rental agreement picked up my keys and was in my car and on my way in under 10 mins. Very efficient and friendly "
PISA, IT - Reviewed by T KATRIANA - 01 December 2014
" Great service, great rates. Excellent customer service on the phone when making reservation. Car as advertised and rented promptly. Thanks. I will use your service again in the future. "
" In Pisa, rental agent neglected to return my passport and driver's license and I had to return to the airport to retrieve them. He did call me to tell me about the documents but made it sound like it was my error. Returning the car to Rome was a bit of a trial, but not the fault of Locauto...just the airport in general. "
PISA, IT - Reviewed by ANDREW - 01 December 2014
" Easy process. Very helpful staff especially after we missed our flight! Car was still waiting for us the next day. "
" Very helpful staff. Great car. "
PISA, IT - Reviewed by MARTIN - 12 November 2014
" Great service for finding the cheapest car hire deals "
" The car was older than I would normally expect for a hire car and the windscreen was quite dirty, making it difficult to drive in the rain when I first picked up the car. Overall the service was fine "
PISA, IT - Reviewed by PIERUGO - 11 November 2014
" Website is easy to navigate. "
" Very reliable rental company, staff are very helpful and vehicles quite recent "
PISA, IT - Reviewed by DANNY - 03 November 2014
" Straight forward easy booking "
" Very professional service. No issues or problems. "
PISA, IT - Reviewed by ANDREW - 03 November 2014
" always get a good deal,value for money and excellent service "
" Very efficient staff at the desk,excellent standard of car.This is one of the few companies that stay open until midnight for lateflight arrivals,which is great! We hope to use this company again. "
PISA, IT - Reviewed by BERNARD - 02 November 2014
" Good easy to use service but I had to purchase 1 litre of engine oil as oil light came on about 1 hour into journey and I did not want to go back to pick up point. I checked dip stick and found bearly any oil showing on tip. I contacted 24 hour service number to record no oil. I did not have time to go to customer service on returning as suggested by the person who checked in the vehicle. I suggest tightening vehicle checking procedures before a vehicle is hired out as this could result in a difficult legal situation if the engine fails. "
" See above "
PISA, IT - Reviewed by DAVID - 27 October 2014
" We even got the car we requested and so convenient to airport ,great all round. "
PISA, IT - Reviewed by DAVID - 27 October 2014
" I book hire cars through Auto Europe several times a year and have always been fully satisfied with the service. "
" I have found the staff at Firefly friendly and helpful. The cars are ex-Hertz and therefore not new. Firefly cars often have minor bodywork/trim damage and sometimes minor faults e.g. horn not working. However the price of the car hire is usually less than other companies. Also, the staff make it clear that bodywork damage of less than 20 cm is not an issue for Firefly. This gives some peace of mind as sometimes minor accidental damage occurs and could cause concern if you were returning an otherwise unblemished new hire car to a less tolerant company.. "
PISA, IT - Reviewed by PAULINE - 22 October 2014
" Originally auto Europe booked us with Gold Cars. Having read pages of negative reviews of Gold Cars on trip adviser I asked to switch supplier. This was accommodated without any fuss. We were moved to Europe Cars who gave us excellent service. Just surprised that we were put with Gold Cars as they have such a bad name at Pisa Airport - read the trip adviser reviews an consider whether they deserve your business. "
" Very pleasant staff and easy check in and return. Car was clean and in good order. "
PISA, IT - Reviewed by SHARON ROSE - 13 October 2014
" Straight forward website. Easy to purchase car hire. Fair prices and courteous car hire company at Pisa Airport. I am a happy customer. Thank you. "
" Very straightforward transaction. The man at the desk was courteous and efficient. I was happy with the car and the price was very competitive. I would happily deal with Thrifty again. "
PISA, IT - Reviewed by SIMON - 13 October 2014
" Very good. I like the new clearer website design with the grid overview of all the different car hire providers. It made it much easier to select the right car and company. It was also very easy to make a small change to my booking, for which I was most appreciative. "
" Fantastic, I got the exact car I wanted, which doesn't always happen, so that was great. However, the car smelled of cigarettes initially, and the screenwash ran out half way through the rental period. But these were very minor negative points and did not detract from my enjoyment of the vehicle too much. "
PISA, IT - Reviewed by CHARLES - 09 October 2014
" No prblems, a good service confirmed by the fact I use you more than anyone else. Some kind of loyalty scheme might be nice for the future, I or my immediate family hire a car for about 12/14 weeks every year. "
" Usually good service, do not like the 50 euros or more charge if I get a parking ticket. Sometimes don't have the car I expect but are better than others in that they usually do. "
PISA, IT - Reviewed by ROBERT - 05 October 2014
" Straightforward online booking process. The price seemed reasonable compared to others. Pretty much hassle free. "
" We read some bad reviews about car hire at Pisa and so did not pick the cheapest provider. Firefly were still reasonably priced however. A 45 min wait at pick-up because two customers did not realise they needed a 1500 Euro deposit charge on the same credit card with which they booked the car. Not really the fault of Firefly (other queues also moved slowly). Staff spoke good English and were helpful; the car was clean and full of petrol. Returning the car was also straightforward although the guy who checks vehicles back was nowhere to be seen on arrival. Make sure you take a mobile phone with you! Two pieces of advice: walking to the car hire building is quicker than the shuttle bus; speed cameras in Italy are numerous and well disguised "
PISA, IT - Reviewed by JOHN - 29 September 2014
PISA, IT - Reviewed by DAVID - 25 September 2014
" The service was very good "
" This is our second time with LOCAUTO and we found it to be reliable and friendly "
PISA, IT - Reviewed by SLAWOMIR - 23 September 2014
" everything was fine,I'm very satisfied "
" everything was fine,I'm very satisfied "
PISA, IT - Reviewed by ELAINE - 16 September 2014
" I had already recommended a friend to Auto Europe before I began my holiday, based on the service I had received from two of your operators on the phone and your online booking service. "
" I of course understood our car of choice (Fiat 500) was not guaranteed but, being in Italy the land of Fiat I had hoped that we would win out, especially since our trip was for my daughter's birthday. However, the car we got was satisfactory. Unfortunately, there were no sat navs available for us either. "
PISA, IT - Reviewed by DAVID - 09 September 2014
" Good selection, the display of cars, price and provider was very helpful "
" High spec vehicle in good condition, quick and efficient service in Pisa airport in August. Smooth drop off "
PISA, IT - Reviewed by MARK - 05 September 2014
" All good - quick check in and pick up experience and drop off easy too "
" As above "
PISA, IT - Reviewed by ADRIAN - 02 September 2014
" It would be great if the contract was with Auto-Europe and not with the local supplier so you could be more confident about the insurance cover, and more consistent. "
" Simple, straightforward, didn't try to sting me for any extras. "
PISA, IT - Reviewed by GERAINT - 01 September 2014
" Satisfied with service provided and selection of providers and vehicles available. "
" Vehicle provided had slight damage which was not noted on documentation during pick up - no issues on return presumably Firefly were aware of condition of car. "
PISA, IT - Reviewed by ANTHONY - 30 August 2014
" The car was fine, however I doubt that a Fiat Panda is really the same size as a Volkswagen Polo. "
" The car was on the small size compared with what was expected from a Polo. "
PISA, IT - Reviewed by ANDREW - 28 August 2014
" professional "
" needs someone else helping at the car desk! "
PISA, IT - Reviewed by ADAM - 25 August 2014
" Very easy to choose the service, cheaper prices than anywhere else I could find. Had heard good reviews previously. "
" Helpful staff, easy quick pick-up. Good quality car, no issues at all. Easy drop off. Very pleased. "
PISA, IT - Reviewed by PETER - 24 August 2014
" Good number of price comparisons to choose from. "
" Very good pick up procedure but return at P5 at Pisa airport was very difficult to find.. Signage for P5 petered out and car rental return was in P4 instead. This was the airport's fault not any individual car rental company. "
PISA, IT - Reviewed by ALAN - 17 August 2014
" Would like more specific choices on web site. E.g. I want a diesel. "
" Our car was very scruffy, and had done over 85000 km "
PISA, IT - Reviewed by DENISE - 16 August 2014
" Very straight forward and a good price for our holiday to Italy "
" Easy, efficient, swift and lovely, helpful staff. "
PISA, IT - Reviewed by JON - 07 August 2014
" Very good experience with Auto Europe, easy to understand and information was reliable. "
" After reading the reviews about Thrifty, I was very wary. We used Thrifty as the other hire companies had no availability due to our late booking. We were pleasantly surprised with the professional, friendly and very quick reception at the desk in Pisa. Everything I needed to know was explained fully, with no hassle over extra insurance cover. The car was not the Mercedes as ordered but a nice Audi. Very clean with a small dent, which was pointed out to us and recorded. On our return we were again greeted by a very friendly member of staff, who promptly checked the car over and wished us a good return journey. Easy and enjoyable experience. "
PISA, IT - Reviewed by ALEX - 24 July 2014
" We had a wait of about 20 minutes for the car to arrive from the car wash. "
" It wasn't clear whether we should go to the Europecar desk. It had a much shorter queue than the AutoEurope queue. "
PISA, IT - Reviewed by SUSAN - 23 July 2014
" So good to be able to speak to an agent with any queries. Also very impressed, when the rental price was lower after I had booked, auto Europe matched the price and refunded me the difference. "
" Friendly, efficient and courteous staff. "
PISA, IT - Reviewed by THOMAS - 21 July 2014
" Helpful staff - nice car - prompt servicefrom maggiore at PISA - top marks "
" Flexible - helpful - nice car - quick - no queue - top marks "
PISA, IT - Reviewed by MICHAEL - 15 July 2014
" Used before - efficient with competitive pricing "
" Courteous, efficient, didn't try to sell useless extra insurance like most companies. Car was clean, and they upgraded us to a larger automatic (manual ordered) due to lack of small compact vehicles. Definitely would use again. "
PISA, IT - Reviewed by PALEPU KRISHNA - 15 July 2014
" Very good service at PISA. The car was ready and delivered in a good condition. Will definitely use the company again. "
" Very good company to deal with. No hassles. No pressure sale to take extras "
PISA, IT - Reviewed by LIAM - 13 July 2014
" helpful when queried time of pick-up "
" I have had a ba experience with a previous car hire company, however, so far I have found Thrifty to be helpful and straight forward. "
PISA, IT - Reviewed by JULIAN - 30 June 2014
" Efficient on line booking process. Would have been helpful to have been advised when booking that the collection point for all hire cars at Pisa airport is now (not having used it for a few years) either a shuttle bus ride or walk of several hundred yards from the terminal. Not much of an issue if you have little luggage, but more problematic if you bulky items. "
" Provided with a fairly new car which was problem free for the 2 week rental. It was good value for money. The main downside was the lengthy time it took to deal with bookings on arrival at Pisa airport (they were far slower than most of the other adjacent rental companies). "
PISA, IT - Reviewed by IAN - 26 June 2014
" The car we had was very good and the service at Pisa airport was good but very slow. Maybe there should be a separate desk for returning cars. "
PISA, IT - Reviewed by RENATE - 23 June 2014
" Easy internet booking. Good rate. "
" Had to wait to collect the car and also to drop off. An extra person at collection during busy times would be helpful. Happy with car! "
PISA, IT - Reviewed by NIGEL - 23 June 2014
" Car (a Fiesta diesel 1.4) was very high mileage and had multiple scratches and marks on it. I was concerned that I might get charged for some of them as there were simply too many to mark on a form. I'd expect a hire car to be in much better condition but maybe this condition was acceptable for Italy where majority of the cars on the road are similarly covered in small dents, scratches and scrapes. "
" See above "
PISA, IT - Reviewed by BENEDICT - 20 June 2014
" Easy to book, good prices "
" Great value, brand new Fiat Panda, no fuss, easy to take out and return. Would defo use again. "
PISA, IT - Reviewed by SHARON - 19 June 2014
" Very efficient service. Great value for money. "
" Very efficient, however, it would help if the car manuals were left in the vehicles as sometimes they might come in handy. "
PISA, IT - Reviewed by BRIAN - 15 June 2014
" Good information on fuel policies. "
" Sensible fuel policy. Get full tank bring back with full tank. "
PISA, IT - Reviewed by ALAN - 12 June 2014
" I always use Auto Europe when abroad if possible. Even had a car in Oz from you. "
" The company was efficient, but the car was a banger with 110,000km on the clock. It had scratches all over, on every door and panel, bonnet and boot. The boot was dented and the Ford badge missing off the boot. The offside rear wheel hubcap was missing and the car had not been washed well. The plus side was that we were on hols and unlike a business trip, presentation was less important although we received some strange looks when we arrived at the accommodation, restaurants etc. The plus side was that the car was a Focus, which is slightly bigger than a Fiesta, and we were on hols and so we laughed it off, and prayed that it would not break down. Its as if the cars are old ex rental cars, but were not cheaper when booking on line. "
PISA, IT - Reviewed by MICHAEL - 09 June 2014
" First class , everything went according to plan "
" As for Auto Europe excellent "
PISA, IT - Reviewed by KEITH - 25 May 2014
" Glad you listen to feedback. I asked questions about Firefly before I travelled as they have a rather dubious record on sites like Trip Advisor and you responded quickly. "
" I was very concerned that nobody from Firefly checked the car for damage on its return. There are stories of them charging costs to credit cards 2 years after a rental. There was no more damage to the vehicle than when I collected it but I am very unhappy that they do not check. "
PISA, IT - Reviewed by MARTA - 23 May 2014
" Nice and easy. "
" Customer service was ok. Car was messy inside and dirty outside. 96 euro insurance for four days was bit expensive on the top of rental price. "
PISA, IT - Reviewed by KEITH - 23 May 2014
" All good. just booked again for this month in Pisa. Thnx. "
" Beat up car bodily but who cares. It was mechanically sound at a cheap price. Just what I wanted! "
PISA, IT - Reviewed by ROGER - 18 May 2014
" Very efficient web site gave me what I wanted at a really good price. Up date the location for car hire pick up at Pisa airport. It is a 500m walk from the terminal building to an old building, or you can get their free shuttle bus. All car hire desks are in the same location "
" Efficient collection and delivery. Car had a lot of scratches, all noted by agent. Car only had 7/7 tank which was a nuisance to try to fill to same mark. Car was dirty outside and filthy inside. Other than that the car drove perfectly and was excellent value for money. "
PISA, IT - Reviewed by AMBER - 08 May 2014
" Great customer service! They switched my car company for me after I had already booked as my credit card wasn't working and needed one for the company I had booked with. Leo (US office) was great and a big help. "
" Great car great customer service. Would absolutely use again! "
PISA, IT - Reviewed by GIOVANNI - 07 May 2014
" Make it cheaper for long rent term "
" same as above "
PISA, IT - Reviewed by RODNEY - 28 April 2014
" None- everything straightforward, friendlyl staff "
" Better directions to where to pick up car, but overall very satisfied "
PISA, IT - Reviewed by IGNAZIO - 17 April 2014
" As always AE provided and excellent service on the booking. Having reduced hire costs 3 times from first original booking as the cost of rental reduced in the weeks leading up to hire date "
" A small but friendly service I was very disappointed with rental car given, a Fiat Punto with 5 damaged areas! Car looked like it had been badly driven and knocked around. I was not offered another car of same size "
PISA, IT - Reviewed by MARJORY - 17 April 2014
" Excellent service and price. "
" Lovely car. Excellent service. "
PISA, IT - Reviewed by MARTIN - 06 April 2014
" Excellent website, competitive rates, good choice. "
" Car was in very poor condition - damage to all four wheel caps plus numerous dents and scratches all over the body. Some of these were not recorded on the documents and I had to return to the desk to have these recorded and acknowledged. My impression, perhaps mistaken, was that the cars in the worst condition were allocated to Auto Europe customers. "
PISA, IT - Reviewed by THOMAS - 01 April 2014
" Directions from arrivals to car rental desk as is difficult to navigate a new airport &signs in a foreign language. For example at Pisa airport you have to get on a minibus to go to the car rental desk. There were lots of people at the busy airport & very little info as to where to go. It was frustrating after flying as you just want to go ASAP. A map would have been useful. "
" Directions from arrivals to car rental desk as is difficult to navigate a new airport &signs in a foreign language. For example at Pisa airport you have to get on a minibus to go to the car rental desk. There were lots of people at the busy airport & very little info as to where to go. It was frustrating after flying as you just want to go ASAP. A map would have been useful. "
PISA, IT - Reviewed by MARK - 25 March 2014
" Have used them for a number of years now and find them good to use. Have had a few minor problems in the past (voucher not recognised at time of hire) but AE have remedied the situation both quickly and efficiently "
" No problems at all. The car looked like it had been driven by Stevie Wonder in the past but this was reflected in the hire price. Much prefer the "return full" policy and one of AE's improvements has been that this is now visible on the website at the time of hiring "
PISA, IT - Reviewed by PAUL - 14 March 2014
" Veryhappy with the services and I will continue to use Auto Europe. "
" Happy to reuse Firefly when I next hire a car. "
PISA, IT - Reviewed by LAURA - 11 March 2014
" We rented a Fiat Panda to drive in Italy at a very good rate. Excellent service! "
" Very good rate and excellent service "
PISA, IT - Reviewed by JENNIFER - 04 March 2014
" Good clean cars. Good variety. "
" Very pleasant, helpful, courteous, staff, "
PISA, IT - Reviewed by VICTOR - 11 February 2014
" top class "
PISA, IT - Reviewed by GRAHAM - 18 December 2013
" One good previous experience booking with Auto Europe, but this time very dissatisfied. "
" The car was very dirty inside and out, large stain on rear seat, 3 dents, missing one wheel hub cap and the windscreen washer contained no water. A short delay as Firefly had only one representative in attendance and was out of office on the parking area. Same on return we had to wait for receipt while he left the office to check over the returned car. This poor experience may will affect my decision to book through Auto Europe in future. Firfly Staff member was courteous and friendly. "
PISA, IT - Reviewed by RODERICK - 03 December 2013
" excellent service and brand new car "
PISA, IT - Reviewed by BRUNO - 28 November 2013
" Fast, helpful, got it done. Just what was needed. "
PISA, IT - Reviewed by STEVEN - 12 November 2013
" Consultant helped me amend original booking and advised on best deal "
" Enquirer about putting on additional driver but they wanted 10 per day which I thought was a bit steep "
PISA, IT - Reviewed by MICHAEL - 09 November 2013
" Easy and efficient, good comms, very good value "
" Helpful and friendly people, upgraded from Ka to Fiesta, car had done 60,000kms and had a few scratches which suited us very well as we were far less worried about leaving it in crowded car parks! Will choose Firefly again and have recommended them already. "
PISA, IT - Reviewed by KONG MENG - 05 November 2013
" It's good that there is a website that compare rental prices rather than having to search individual car rental companies. "
" The car given was in a dilapidated condition. The interior of the car was dirty and no effort was taken to clean the car before it was handed from one customer to another. The exterior of the car was full of scratches and dents. "
PISA, IT - Reviewed by IAN63 D - 26 October 2013
" Inexpensive and a good car, very happy with my experience. "
" Very pleased, efficient and polite service. Was given an upgrade for no extra cost, a happy customer. "
PISA, IT - Reviewed by IAN - 25 October 2013
" Always reliable and no problems over the years. In addition to this hire the previous week I had a car from Enterprise at Glasow Airport. That was equally a good experience.When I need a hire car you are my first port of call. "
" Both at pick-up and return dealt with courteously and efficiently - given free upgrade and car was OK despite all the scrapes and dents one associates with Italian car hire! "
PISA, IT - Reviewed by JON - 24 October 2013
" Very good. Easy to sort out. "
" Staff were polite and efficient "
PISA, IT - Reviewed by ROBERT - 15 August 2013
" Overall satisfied, good car, good service. The one complaint I have regards the practice of charging 92 euros for a full tank of petrol on collection. this is too much for a 1.2 fiesta - it did not cost me this much to fill up so a profit taken I'm sure this will be in the small print somewhere but its not 'advertised' and is a bit of a shock after the travelling - tell customers what to expect and they will be much the happier - even when over paying My Regards to Auto Europe I will use you again Rob Lloyb "
" see above "
PISA, IT - Reviewed by NICHOLAS - 06 August 2013
" Reasonable prices compared to other companies. Good choice of vehicles. Very easy booking system. "
" Vehicle was clean and ready for collection. Staff were friendly, helpful and efficient on pick up but very disorganised on dropping off at Pisa airport. "
PISA, IT - Reviewed by MATTHEW - 05 August 2013
" Much cheaper than the big name competitors "
PISA, IT - Reviewed by FRANCIS - 29 July 2013
" no problems at all with auto europe - able to book the car quickly and voucher arrived with no delay at all. website gave good range of options "
" having read some problems with booking car hire in Italy I was very pleased with the service provided. The desk was open, hardly any queue, attendant did all the necessary paperwork quickly - found the car - agreed the existing scratches etc and we were out of the airport in under half an hour or so. Similarly on return car was checked and no problems at all. The only one comment I would make is that signage is not the best either on arrival (you need to get a shuttle bus to the car hire building) or on returning car...but thats part of the adventure! "
PISA, IT - Reviewed by ANTONY - 29 July 2013
" Very smooth arrangement, car as described, in good order, prompt service by Europcar. Would have appreciated written receipt on return, since we have no evidence car was returned in satisfactory condition apart from verbal confirmation by Europcar staff member who inspected it. "
" As above, would have been completely satisfied if we had been given a written receipt for the car on return, indicating it was in satisfactory condition. "
PISA, IT - Reviewed by STEPHEN - 22 July 2013
" Had an issue the day before with car booked had failed, but managed to rearrange last minute. A bit worrying for us but all ok in the end. "
" Quick service at Pisa and car good but was not very clean that was the only comment. Will use again. "
PISA, IT - Reviewed by MATTHEW - 18 July 2013
" Fair price, excellent customer service. "
" Very slow with despatching car in beginning but worse situation was on return of car. We had just put in 70euros of petrol into the car via a self service pump which would not produce a receipt (tried over and over). When we returned the car the petrol guage was very very slow in indicating the petrol that had just gone in and so the firefly employees charged us 25 euros for more petrol and 40 euros for the 'work' involved in refuelling the car plus 13euros in tax. "
PISA, IT - Reviewed by NICHOLAS - 15 July 2013
" Booking, paying etc. were very easy. "
" Very friendly service and a very comfortable car, better than the one we booked at no extra cost. "
PISA, IT - Reviewed by BARBARA - 12 July 2013
" On price, which was high and the car we ear marked was not the one we were given. Plus rickover too slow. "
" Clear and helpful "
PISA, IT - Reviewed by SUZETTE - 11 July 2013
" Very straightforward and easy to book online. "
" We thought the service was excellent both in terms of value for money and service at Pisa airport at Maggoire rental desk. They were extremely friendly and could speak English which is more than can be said for our Italian! Excellent. Will be booking again as we are back in Pisa in August. Suzie "
PISA, IT - Reviewed by ORAZIO - 10 July 2013
" EXCELLENT SERVICE. "
" NONE. "
PISA, IT - Reviewed by MARK - 10 July 2013
" The business of booking the car through the internet was simple enough. However, my experience in Italy was less than satisfactory. Some of this must surely reflect on Auto Europe for dealing with Firefly. "
" Nobody at reception when clients appeared for hire cars. Very off-hand receptionist eventually appeared. Surly manner. Car was a 78,000 km Punto without air conditioning and with stained seats. Its lights were inadequate for driving in the dark on Italian motorways and country lanes. It had a great deal more bodywork damage, including a loose wing, than indicated on the lease form - in fairness, the representative at the car park recorded all the faults and signed for them. Car's performance lamentable on hills (especially motorways). Car returned to Pisa before representative at car park kiosk present, but when, eventually, representative at terminal appeared he accepted my word that no extra damage had been done to the car. "
PISA, IT - Reviewed by MIKE - 10 July 2013
" Disappointed that the question of insurance to cover the possible excess of 1200 euros for total loss was not resolved before I left UK, but was satisfactorily dealt with at Budget (local cost 208 euros). Also I wanted a second driver, but was prevented because of age restriction of 75. My experience is that Avis has no upper limit. Are Budget and Avis not the same ? "
" See above. I paid 208 euros locally to cover possible excess - just as well since we suffered a broken light glass and dent, presumably while parked. Estimated cost 300 euros to repair covered by insurance, but I still have to pay the admin fee of about 52 euros. "
PISA, IT - Reviewed by EDGAR - 27 June 2013
" Booking is straightforward. Pity you don't have better availability of automatic models. "
" On arrival at the service counter at about 14.30, we found a queue, but only 1 service clerk. We waited about 30 minutes. The people ahead of us had waited 2 hours. This is not an acceptable service level. The clerk herself was friendly and efficient and the car was in perfect condition. Return was problem-free. "
PISA, IT - Reviewed by OLIVER - 24 June 2013
" found the website a bit confusing around what was and not included etc. but otherwise pretty good. "
" thought they were excellent. quick, efficient. good car. "
PISA, IT - Reviewed by DAVID - 20 June 2013
" It was unclear on the document that the Car was actually being rented from Firefly - and so we queued at Auto Europa before the lady at the desk pointed this out to us (we were not the first to have made this mistake). Then we had to wait 30 mins at the Firefly desk as there was no one there (and a total of five people waiting). This wasn't a great start. However the car was good and the staff (once they arrived) were efficient. "
" As above - not impressed that there was no member of staff at the Firefly desk; and five people waiting, all due to collect their car around 7pm. However - staff were good once they arrived. Man in the car park added an additional note of two more scratches to the documentation. "
PISA, IT - Reviewed by DAVID - 20 June 2013
" Order process was simple and reminder email well done. I also appreciate the chance to give feedback. You were let down by your subcontractor goldcar "
" Rather aggressive agent at the counter, very high fuel cost and VAT added to make it worse. The forced extra insurance to avoid a EUR 1600 credit card charge just plain silly. The car was fine but the experience appalling. "
PISA, IT - Reviewed by MARK - 20 June 2013
" Very good. No problems at all and the emails were a nice touch. "
" Great car, very clean and well presented. No problems picking up and returning and also no hard sell of extras. Perfect. "
PISA, IT - Reviewed by KEVIN - 19 June 2013
" Good website. Easy to use. "
" Very efficient and helpful "
PISA, IT - Reviewed by MICHAEL - 19 June 2013
" Thak,ks for finding me a great deal, good car and good service. "
" Excellent service - really pleased we went with them and I would recommend them to others. "
PISA, IT - Reviewed by DAVID - 17 June 2013
" The service was very good and the car provided was also very good. The only fault was that the car was dirty inside and out when we picked it up. "
" The car needs to be clean inside and out "
PISA, IT - Reviewed by BRYAN - 14 June 2013
" was no problem booking "
" the check out took a long time but the car hire industry is the worst for hidden charges-to have to pay for recovery and to have a substantial excess that is tantamount to forcing extra insurance for the slightest damage -adds 50% to the cost -no doubt the Italians at it again-does not happen in the US "
PISA, IT - Reviewed by BARRY - 14 June 2013
" Auto Europe is consistently the best value and I would always use them. The website is easy to navigate. "
" Checking in process for the vehicle is slow. With modern technology it should be more speedy like check in at an airport. "
PISA, IT - Reviewed by ADAM - 13 June 2013
" Good service for the price. Quite high excess amount for the basic price. "
" Good overall. The one thing missing was windscreen washing fluid, had water instead which did not clean the windscreen from bugs. "
PISA, IT - Reviewed by ALAN - 09 June 2013
" .Website transaction went well. Pleased with the price as usual. "
" The car provided was in poor condition with a great deal of paintwork damage. The car was not well cleaned and was far from new. However all went very smoothly with no complications. "
PISA, IT - Reviewed by DAVID - 08 June 2013
" I have always booked cars through Auto Europe. When I received a fine from the police in Italy for a period when I was not in the country, one phone call to Auto Europe and everything was handled by them and sorted out . Brilliant, you can't fault that. With that sort of service why go elsewhere. "
" The lady on the desk at Pisa airport was friendly, courteous, quick and efficiant. You can't ask for more than that. "
PISA, IT - Reviewed by ROBERT - 06 June 2013
" Pick up is ea as you attend the Firefly office at the airport. Upon return however the paperwork is confusing as to the correct address you need to go to. The address is poorly defined with no street name or zip code to allow sat nav to find the address. At Pisa it seems very confusing and we found the deposit car park by luck not by sat nav. "
PISA, IT - Reviewed by GRAHAM - 05 June 2013
" Perfect Service "
" Very Fast Very Professional "
PISA, IT - Reviewed by ROBERT - 03 June 2013
" Good Service at Airport, both Getting car and returning. Very Friendly. Slightly disappointed in not getting Citroen I was expecting, but Fiat turned out OK in the end. "
PISA, IT - Reviewed by ALAN - 02 June 2013
" I don't think it is made clear enough that you will subcontract to another company "
" I found the staff very unfriendly, in fact all the other customers in the queue in front of me also had problems. There was a very hard sell regarding the collision damage cover, even though I pointed out that I has arranged separate cover. They also threatened me with an hours wait on return of the car whilst they 'checked it out' because I hadn't taken their cover. I also found the cost of a tank of fuel for a fiat panda (89 euros) far too excessive. This extra cost should be made clear on the website so that people can make the correct informed decision. They also told me the car was in perfect `condition`, but I found two significant and obvious areas of damage! Overall unpleasant staff. Do not use Goldcar. "
PISA, IT - Reviewed by TIMOTHY - 01 June 2013
" None, it was perfect. "
" The pick up was not brilliant, the service was incredibly slow! There was a big queue, not enough staff and they took SOOO long to do things! They also charge extra for the relay service (even though breakdown cover is included). How stupid is that!!!!! "
PISA, IT - Reviewed by FRANCES - 31 May 2013
" See below - I think you should be clearer about the vehicle insurance law in Italy, not just in terms and conditions, but in actually indicating what people are by law required to cover. Your staff were helpful in offering to change my booking to another company and gave some reassurance. Not sure if I would recommend you or not - best price seems to be based only on daily car hire and there are other factors.... "
" The terrible reports on trip advisor re Goldcar proved somewhat exaggerated. The staff were polite. it is true that they insisted on the vehicle insurance - or a very hefty downpayment - which they then effectively refused to take when I (tentatively) offered it. 'We do not advise it'. But appears that this cover is Italian law. I checked with Hertz, who do not charge such a big downpayment but whose daily rates are higher. So why can't you/they be up front about it??? A young couple ahead of us was very upset and confused by the unexpected charges. At least I was expecting them!!!!!!!!!!!! "
PISA, IT - Reviewed by JOHN - 28 May 2013
" Good service - however a Fiat Panda is smaller than a Renault Clio (and maybe not similar or equivalent) "
" See above "
PISA, IT - Reviewed by MARK - 28 May 2013
" Always great service and value "
" Great service and location. The car was almost at the desk on arrival. "
PISA, IT - Reviewed by DAVID - 28 May 2013
" Reasonable price but insurance excess inadequate "
" Prompt service; dealt with the vandalism issue very well if expensively. "
PISA, IT - Reviewed by STEWART - 27 May 2013
" could you inform the hirer that excess insurance has been covered by yourself so that they dont try to sell their own insurance at the pickup. "
" Pleasent staff helped relax me as I had lost my rentall voucher but they sorted everything out. "
PISA, IT - Reviewed by CLIVE - 27 May 2013
" I would have marked very satisfied, as I have used AE for many years now. Just sad that you have used Gold Car - see comments below. would still recommend AE, but with the warning about Gold Car. I hope this does not spread to other providers. is there any way I can book a car through AE, which would exclude Gold Car? If not, I will probably find an alternative to AE. "
" had to pay exhorbitant price for a full tank of petrol and returned the car with over a quarter of a tank, but no refund. Also, a very hard sell on the insurance at the check in desk. The cost of 20Euro per day destroys the good deal I thought I was receiving when I booked "
PISA, IT - Reviewed by STEPHEN - 26 May 2013
" I have used you before and have always been pleased with the service you provide. "
" The type of car we had booked was similar to a Ford Ka. Small boot but room for Luggage on back seat. We were offered only a Smart Car 2 seater. No room for Luggage. No alternative available unless we upgraded to a four door compact at 16 a day. We were forced to take a much more expensive car that had a small engine mismatched through a wide ratio gear box to a heavy body. The Renault Clio we had forced upon us could not climb the steep hills of Southern Tiffany in any other gear than 1st. 14Km/h was the maximum that it would climb hills that a Fiat Panda or CinquaCento would romp up at 50 Km/h in third. "
PISA, IT - Reviewed by ANTHONY - 26 May 2013
" Your information says DESK IN TERMINAL. It isn't in Pisa. "
" Very pleasant man at the desk. There was no-one in sight at 08.10 on Saturday morning though the lights were on. It wasn't obvious where the key should be returned--found it by accident "
PISA, IT - Reviewed by GUY - 24 May 2013
" I have used Auto Europe as a broker for my car rental needs since I first started traveling to Europe regularly 10 years ago. In all that time I have only been disappointed once, and that was due to a surprise deposit request by a provider. Prices and terms through Auto Europe are consistently better than through the providers themselves. "
" I have often used Thrifty for my domestic US rentals and have found them to be good value and good business providers. This experience was no exception. "
PISA, IT - Reviewed by OLIVER - 22 May 2013
" A great service from start to finish "
" The Customer Service operative was extremely helpful, and very nice. "
PISA, IT - Reviewed by ADRIAN - 18 May 2013
" Used Auto Europe the previous month from the same airport and received great service/car via Budget. Hence re booked and got a poorly presented high milage vehicle through Firefly . Also not happy with their rerurn the car empty and they then charge for fuel at an inflated price. "
" AS Above-- poorly presented high milage 80k plus km car with no Radio working. "
PISA, IT - Reviewed by ROBERT - 28 April 2013
" very good service "
" staff at checkin desk were very confusing in explaining extra insurance, which I did not require. Also charged 86 euro for full tank of petrol and asked to return as empty as possible. which proved to be very difficult, and overcharged of approx. 40 euro. would be reluctant to use car hire company with similar rules. "
PISA, IT - Reviewed by ROBERT - 28 April 2013
" very good service "
" staff at checkin desk were very confusing in explaining extra insurance, which I did not require. Also charged 86 euro for full tank of petrol and asked to return as empty as possible. which proved to be very difficult, and overcharged of approx. 40 euro. would be reluctant to use car hire company with similar rules. "
PISA, IT - Reviewed by ROGER - 19 March 2013
" Good efficient and no problems "
" OK no problems "
PISA, IT - Reviewed by MARK - 01 March 2013
" Once again great value and service. "
" As ever these guys offer great service and value via Auto Europe, the best I have used time and time again on arrival at Pisa to my home. Thank you. "
PISA, IT - Reviewed by PETER - 12 February 2013
" Very helpful and efficient "
" The lady at the desk was very friendly and very helpful a very good customer experience "
PISA, IT - Reviewed by ABAD - 06 February 2013
" Very good very easy to make booking "
" Very good "
PISA, IT - Reviewed by NIGEL - 24 January 2013
" Please abandon your policy of requiring, in some contracts, that the car is returned empty. I usually rent for 3-4 days and find this a very expensive requirement. On this occasion the car I hired required that it be returned full which, I suggest, is a much fairer way of dealing with fuel use. I no longer rent from those of your competitors who insist on returning cars empty. "
" See comments above "
PISA, IT - Reviewed by TIM - 18 January 2013
" Really pleased the web site now indicates up-front who the hirer is going to be "
" Fuel policy is excessive. I had to pay for a whole tank and only used half Snow chain fee was excessive Will not use again "
PISA, IT - Reviewed by DAVID - 09 January 2013
" I have been using your service from Pisa for about 10 years now. I have always been a satisfied customer until this last time. I would recommend auto Europe but I would not recommend Goldcar. "
" It took over an hour for Goldcar to deal with me in spite of the fact there were only two other customers in front of me. I was not happy that they took a large deposit out of my account, I assume this has been returned. The car did have damage to it and I returned to report this. When I eventually returned the car I was asked to leave the keys without the paperwork being properly checked. I also object to paying in advance for a tank of petrol I never fully used and at a cost higher than I would have paid at the service station. I also paid over the odds for the hire of snow chains. I do not wish to use Goldcar again. "
PISA, IT - Reviewed by FAUSTO - 08 January 2013
" i am very satisfied for u service. but the only thing i don't like was to pay for the petrol before i take the car out.i think this is wrong.because when i drop the car offi i let 1/4 off petrol in the car and i don't get eny money back for that.apart from this everything was fine thank you. "
" everything ok but i don't like to pay for the petrol before i take the car out.i think this is wrong.apart from that the service was very good and the personal very helpful.thank you. "
PISA, IT - Reviewed by GRAHAM - 07 January 2013
" I have used Auto Europe many times - do check the small print though every time and check the small details before completing the booking. Beware of Full to empty rentals if you are doing only a small distance and using less than a tank of fuel - you will still be charged for the complete tank and 21% VAT will be applied on top. Snow chain options are not cheap. Evaluate the level of insurance carefully - excesses are steep if you have a problem and use the standard insurance option. "
" Try to avoid rentals with the full to empty policy - you will unless you are unlucky leave some fuel in the tank (as we did) and they will charge you a complete top up and then have to add 21% VAT for this service, thereby the customer is guaranteed to lose out twice over. "
PISA, IT - Reviewed by ALFIO - 20 December 2012
" Please do not reserve any future bookings I will make with this company! "
" Their terms are a rip off.Fuel policy all in fauvor of Goldcar.Returning a full tank is fairer.Safety equipment required by local law should be refunded on return(snow chain!)to charge 80 euro for them is daylight robbery.Terms very biased all to their benefits.Rates may be lowest but you end up paying double or more because of their policies.I will not use them again. "
PISA, IT - Reviewed by MARK - 20 December 2012
" High level of service from Auto Europe. Sadly let down by Goldcar Rentals at Pisa who should not be trusted. My problem was dealt with quickly by Auto Europe who I can't fault. I will use again but will ask to be directed to another rental company to avoid problems. "
" Far to many additions to the rental that they are not prepared to drop even though some are totally unnessasary. The rental would have been the most expensive from any of the car hire companies, the agent told me there had been many complaints. I would never hire from this company again but I will use Auto Europe and make sure I request this comany are not to be used by me. "
PISA, IT - Reviewed by MICHAEL - 26 June 2012
" Good service at a good price. "
" No problems, no fuss. "
PISA, IT - Reviewed by ADRIANA - 26 June 2012
" Like new website allowing choice of supplier!! Also had to cancel a car hire and my money was refunded within 3 days. Wouldn't use anyone else now. "
" Advantage staff at Pisa were very pleasant and welcoming. Car was a bit scratched etc but that was OK as you don't have to worry about getting any small scratches etc. I lost a wheel trim and they said no problem and no charge. Very happy with their service and would choose them again "
PISA, IT - Reviewed by JAMES - 26 June 2012
PISA, IT - Reviewed by GIDEON - 26 June 2012
" You used Advantage car hire company which rents out older cars. This meant that the car already had a few scratches and dents, which is perfect for Italy, as I was not nervous about getting a minor scratch (In fact I think we got through unscathed, but you never know what will happen in an Italian city) "
" They are a small company, so while the bigger companies have long queues to get service, we had virtually no wait either picking up or dropping off the car. Also, their staff seemed to all speak good English, so no communication problems. "
PISA, IT - Reviewed by ANDREY - 26 June 2012
PISA, IT - Reviewed by ROBERT - 26 June 2012
" Auto Europe was efficient and provided a clean car with good value. "
" The car was almost new and performed well on our trip. "
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