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PISA CAR HIRE REVIEWS
Car hire reviews in Pisa
Once a major Roman port city and a great maritime power, Pisa ranks as one of Italy's most appealing and best-organised tourist destinations. Picking up a car hire in Pisa and visiting the city's top attractions couldn't be easier, with many convenient pick-up points available in the town centre as well as Pisa International Airport. One of the seven wonders of the world, Pisa's famous leaning tower (La Torre Pendente) was built of the finest white marble in the 14th century. Today's it stands proud as one of Italy's most iconic attractions right next to the city's equally-striking 11th-century cathedral. Housed in the former Benedictine Convent of San Matteo, the excellent Museo Nazionale (National Museum) features rare pieces of sculpture and Tuscan school paintings from the 12th to the 15th centuries. And you can't leave Pisa without a visit to the ancient church of San Piero a Grado a few miles west of the city centre.
Auto Europe is a leading international car hire broker currently offering a vast selection of convenient pick-up and drop-off locations in 180 different destinations around the world. Thanks to our many years of experience dealing with all the global and local car rental companies, we proudly offer the most competitive prices in the market, with great prices and the best service guaranteed Pisa and every other big city in Italy. Check out what other customers are saying about Auto Europe's wide range of vehicles in the Pisa car hire reviews section below.
AUTO EUROPE PISA, ITALY Car Rental Reviews
Average Rating for Auto Europe Pisa:
PISA, IT - Reviewed by STUART - 31 March 2022
" I like the flexibility of booking with Auto Europe "
" excellent service yet again. Nearly always use Sicily By Car when I visit Pisa these days. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MIKE - 23 March 2022
" all good as per usual "
" car was fine but a bit battered, lots of scrapes, on this occasion it was not a problem as no weddings or social events! "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PISA, IT - Reviewed by STUART - 07 March 2022
" Excellent, as always. "
" Sicily by Car are always reliable and quick. Cars may look a little more 'used' than some of the bigger names, however the pricing and excellent service balance that out. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by EDWARD ANDREW - 01 March 2022
" Quick and efficient as usual. "
" Surprisingly easy process. No problems. Polite staff. Decent car. Would use again. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PHILIP - 22 February 2022
" Good "
" Good except we had to wait over 20 minutes for the customer to be dealt with in front of us "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ARCANGELO - 16 February 2022
" Simple to use website that gives you plenty of choice. "
" Staff are always courteous and make the whole experience pleasurable, thanks to Federica and Fabio. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ARCANGELO - 08 February 2022
" Auto Europe website very easy to navigate and make a booking. "
" The staff are always very helpful and make the process so easy and pleasant. Thanks Federica and Fabio. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by STUART - 21 December 2021
" Very happy using Auto Europe. particularly appreciate the full flexibility in these uncertain times. "
" Has a relatively short wait to collect the car. Car was reasonable condition (few scratches and marks) but overall a good experience. Thank you "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by ROBERT - 16 December 2021
" Weve used Auto Europe for many eyars and always found them easy to deal with and helpful when needed "
" No problems experienced "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PHILIP - 08 December 2021
" Stress free and easy "
" Very helpful "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PIETRO - 12 November 2021
" Delighted "
" Very efficient, speedy, no fuss, polite Delighted. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PETER - 05 November 2021
" The booking process is nice & easy and hassle free. If Suppliers could easily update you with minor changes [in this case the main Counter was moved from the Rental Office to where the car is parked], then that would be spot on. "
" On the whole good and interesting that a Hybrid was provided. The usual Official Counter was closed, so perhaps better signage on the Counter as to where to go would help, but not a big issue. There was some wheel damage that I had to point out, but it was accepted & signed off easily. Returning the car was nice & easy too. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by PHILIP - 01 November 2021
" Ok "
" Only problem is convoluted route to the office from the southbound autostrada. V difficult to find. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by PATRICK - 27 October 2021
" N/A "
" Smooth booking process, checking in was speedy but was very quiet "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by SARAH - 21 October 2021
" Always easy to deal with Auto Europe. Decent cars from major trusted rental companies, at a competitive price. Also, the reassurance of the extra damage cover for tyres, windshields, etc. is realistically priced. "
" Car had quite a lot of damage on it. However, it was all clearly documented. On collection, the car did not have a full tank, making it harder to judge the return fuel level. There was no windshield washer fluid in the car at all. No staff were in attendance in the drop-off area (but it was a quiet time of day). Overall, it was a good little car, at a competitive price, and I will definitely use Keddy again. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by KEVIN - 12 October 2021
" Good value in the current expensive market. "
" Prompt and efficient check in and check out. Car was clean and well specked. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PHILIP - 08 October 2021
" Always the best but not always cheapest "
" Best experience ever in Pisa and liked the fuel use policy "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROBERT - 08 October 2021
" I go to Italy a lot and have used Maggiore several times and always found their service to be very helpful and convenient "
" I was very pleased with the sevice from Maggiore and the vehicle was fine and suited my needs "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PHILLIP - 27 September 2021
" Lovely clean car, almost brand new. Extremely economical to run (Audi A3 automatic diesel) with plenty of oomph. "
" Very friendly people to deal with. Only negative was that we had to wait for quite a long time to pick up, because there was only one member of staff on duty, but I suspect that even if there had been another person the Covid rules may have only permitted one customer at a time in the office. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CATHERINE - 23 September 2021
" Easy to get to, helpful staff (Marta) clean office area with hand sanitizer, comfortable car, no delay at return. "
" Pleasant and efficient. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by SALLY - 13 September 2021
" Can't fault Budget. Excellent service and fab car! "
" Very likely indeed. I have submitted 2 for the price as all car hire prices are exorbitant this year and last year. Budget however were truly excellent and their price the lowest. Loved the car and it was in excellent order and the staff and service was first rate. Well done Budget "
Overall Value: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BARRY - 11 September 2021
" I alway use Auto Europe - reliable service. "
" Craking little car. Good Service. Expensive, but all car hire prices are being hiked. Look forward to normality. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GEOFFROY - 07 September 2021
" Very Good service! "
" Very profesional "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ARCANGELO - 05 September 2021
" AutoEurope website is very easy to use "
" Federica at Budget went out of her way in providing helpful assistance, I'll certainly be using Budget again! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by STUART - 16 August 2021
" nice and easy to book and collect "
" Nice and easy, luckily I got there before the queues! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CLIVE - 02 July 2021
" Auto Europe are our trusted agent of choice and usually the cheapest. Been using them for years. "
" Absolutely spot on. Smooth experience from beginning to end. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ALEXANDRA - 26 December 2020
" Brilliant. I go for Sicily by Car because they're helpful and easy and friendly. "
" The team at Sicily by Car have been so very helpful throughout this Covid year! Falling over backward to make the whole experience stress free and easy. wish all car hires were like them. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ALEXANDRA - 12 November 2020
" Auto Europe is my go-to company because they are by far the best out of the lot, and I have been hiring from them for over 11 years "
" I tend to choose Sicily by Car in the list because they have good cars and don't push extra insurance and it's a smooth experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PHILIP - 10 October 2020
" Quick and easy "
" Very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MONICA - 03 October 2020
" Auto europe still the best company to rent a car from. Only comment i would make is there should be an advantage in price for people who renting via Autoeurope for a last 10 years and regular rental nearly every month, there should be a special price for constant returning customers. Certainly now with tripled prices since last year rentals. "
" So far this year the best experience was with six. Far above other suppliers concerning service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PETER - 25 September 2020
" Easy booking and good insurance cover options make the site good to use. "
" Great company and always a pleasure to deal with. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SUSAN - 23 September 2020
" Very good. "
" Very good experience. Very nice staff. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROBERT - 22 September 2020
" Very pleased with whole experience and will book again. "
" Very pleased with whole experience, cars are great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PETER - 22 September 2020
" Recommended "
" All good, straight forward, easy, good service and great car "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by COLIN - 15 September 2020
" All good. "
" Bit of a faff picking up as everyone had to wait for someone from head office in Milan or somewhere to ring to get driver's license and credit card details as they were not using the counters in the pick up office.... presumably Covid linked, but still a hassle especially when I couldn't get a signal on my phone for them to ring. However the staff there were very helpful and tried to get it sorted as soon as possible. Drop off was very easy - no problems really and would book again. "
Overall Value: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by JACQUELINE - 08 September 2020
" Excellent. "
" Excellent service, staff very friendly and helpful. Can't fault Hertz Pisa Airport. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PHILIP - 08 September 2020
" The website is quick and easy to use "
" The pick up was quick and easy and the car was ready for us, the car had been cleaned and seals placed over the doors, when dropping the car off it was just two signature's for a full tank and a second for the inspection of the car, we have used this company several times now. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARK - 05 September 2020
" Good "
" Generally quite good although the pick up process was quite slow "
Overall Value: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by MARK - 25 August 2020
" Good price and efficient service. "
" Overall a very good experience. Only fault I could pick is that we were told the car was unmarked but when we checked it over there were a number of scrapes not indicated on the sheet. There was no problem as we went straight back in the office with photos and they marked them on but just always be wary to carefully check the vehicle before driving away especially under the bumpers!! "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by ROBERT - 23 August 2020
" Everything fine thank you. "
" The pick up process was dealt with over the phone, to ensure the distancing of staff. You called what I suppose was a call centre upon arriving to pick up your car. This was fine as you do spend a bit of time talking through things when picking up a rental car, and this ensured the safety of staff and customers. Once everything confirmed and you went back into the office to finish the process and collect keys. All very efficient considering the situation we find ourselves in. Our car was very nice and clean. Thank you Avis "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GREGORY - 11 August 2020
" Very good service and a good car. "
" great service. We will use Locauto again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CLIVE - 07 August 2020
" As good as it could be "
" No faults at all.As good as it could "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CLIVE - 04 August 2020
" All good :) "
" Very straightforward. Very friendly and helpful staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ISOBEL - 14 July 2020
" BRAVA! They were fantastic! "
" BRAVA! They were fantastic! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARK - 08 April 2020
" Fantastic service, great price. I will be using this company again. Thank you "
" During this terrible crisis, these guys really made me feel safe and offered amazing service. Thank you "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ALEXANDRA - 06 April 2020
" GREAT AS USUAL "
" GREAT AS ALWAYS "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by KAREN - 18 March 2020
" Worked well "
" Efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by DAVID - 16 March 2020
" I almost always use this company and have done so for many years. "
" Very friendly and efficient. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ARCANGELO - 12 March 2020
" Easy to use website and great service from the team. "
" Great friendly service and very good car provided "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROBERT IAN - 07 February 2020
" Fast and efficient "
" Dario was extremely helpful and the Lancia was perfect "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ARCANGELO - 05 February 2020
" Very simple and easy to use website "
" Great service from the staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RUSSELL - 30 January 2020
" Easy process and friendly staff "
" Excellent upgrade "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ARCANGELO - 20 December 2019
" Easy to use website "
" Great service from the customer services team. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANKE - 05 December 2019
" I can only repeat that I was very satisfied with the car model and service provided. "
" I was very satisfied indeed with the service provided. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PISA, IT - Reviewed by PETRE - 04 December 2019
" I am using Auto Europe since 2005. Always happy with the service provided. "
" Fast, reliable service, friendly staff, good value for money, will use it again. Strongly recommended. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 02 December 2019
" Straight forward, no problems "
" Quick and efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by IAN - 27 November 2019
" Great - will definitely use this service again "
" Excellent service, very friendly staff and easy pick up and drop off at Pisa Airport "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by KEVIN - 26 November 2019
" very good "
" swift efficient and a relief after using other firms. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 26 November 2019
" Would use again thanks. "
" Very professional and convenient. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by BARRY - 24 November 2019
" Use Auto Europe regularly and always satisfied with AE service. "
" Car not ready for pick-up, but matter quickly rectified by agent with replacement car found, thank you. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SIMON - 18 November 2019
" Auto Europe give us confidence in good service always. "
" Excellent customer service , friendly staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by HANNE TIDEMAND - 17 November 2019
" Quick and efficient "
" Very happy with service and the car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ARCANGELO - 08 November 2019
" Very easy to use website "
" Friendly and courteous staff, also great car! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROBERT - 02 November 2019
" Good booking experience. "
" Car was what I had ordered. Car pick up was good. I was worried about the amount of previous marks on the car and that I had missed one on pick up and that I would be charged for this but this didn't occur so I was relieved that yours is not the sort of company that tries to catch customers out in this way. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LOWRI - 01 November 2019
" Very positive, would use Enterprise again. "
" Very smooth pick-up and drop-off and very clear in instructions and condition of the car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JAMES - 26 October 2019
" Overall experience very positive "
" We rent at Pisa Frequently . Hertz aren't far the best operator to deal with. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by CHRISTOPHER - 24 October 2019
" all worked well paperwork correct and both collection of the vehicle and drop off were quick and efficient "
" Hertz always provide clean vehicles and all staff on both collection and drop off are very pleasant and helpful to deal with. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LESTER - 24 October 2019
" good "
" nice clean car. counter staff were pleasant and efficient. drop off staff were a little aloof but efficient. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by ARCANGELO - 23 October 2019
" very easy to use website "
" Great friendly service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SARAH LYNNE - 22 October 2019
" Easy booking, and a good price. "
" Overall, a very good experience "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by ADRIANA - 22 October 2019
" Good experience "
" All round good experience . Great price so condition and cleanliness of the car acceptable . "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JANE - 16 October 2019
" Best car hire experience at an airport, drop off and pick up straightforward & efficient. "
" Speedy pick up and drop off, friendly and helpful staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by JACQUELINE - 14 October 2019
" Excellent service as always. "
" Used this rental company many times over the years. They always provide excellent service, at very competitive prices. Highly recommended. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by VANESSA - 14 October 2019
" Excellent service "
" No problems "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CHRISTOPHER - 13 October 2019
" Excellent - super flexible - did have to wait a little at pick up and drop off. But otherwise very good "
" Lady at pick up super helpful - but had to wait over 30mins for which she gave upgrade - easy flexible changed drop off with just a phone call and no extra fee - excellent Thank you Grazie!! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARK - 10 October 2019
" I rent often in Pisa, so far I have had no problems with Sicily By Car, they are honest and friendly. "
" I rent often in Pisa, so far I have had no problems with Sicily By Car, they are honest and friendly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by KEVIN - 08 October 2019
" Car was in good condition with SatNav at no extra cost. Great service "
" Smooth collection and delivery. The member of staff was very pleasant and explained everything clearly and we are dealth with very efficiently "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PHILIP - 07 October 2019
" Easy and flexible booking, good prices "
" Great service, good car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARTIN - 01 October 2019
" Positive "
" Good "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by JABIZ - 27 September 2019
" good "
" good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by JUDITH - 24 September 2019
" Always happy to use Hertz "
" Easy booking easy collect and return "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by KUMARAN - 23 September 2019
" Great "
" Great "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MICHAEL - 22 September 2019
" Good "
" Everything was fine except the agents had run out of small cars and gave me a Jeep. Great for autostrada but we had a very narrow lane to our villa which made life difficult. No fault of Locauto but had I known I'd have insisted on a smaller car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CLIVE - 20 September 2019
" I ordered an Opel Grandland but was given a VW Tiguan. It was a superb car. "
" Vehicle exceeded expectations. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by COLIN - 20 September 2019
" I would definitely use Auto Europe again "
" Everything went smoothly and the online check in really speeded up the process "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by KATE - 19 September 2019
" Very good "
" Very good value, super nice staff at the desk. Cars were fine but slightly tired. Would definitely use them again and recommend "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PISA, IT - Reviewed by PATRICIA - 19 September 2019
" Easy to check in although it was a long wait due to the number of people hiring cars it was worth it. "
" Very friendly and efficient staff would use again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARCELLO - 16 September 2019
" I have been using Auto Europe for holiday car rental for a number of years, and I have never had any problems; the service has always been excellent. "
" Very good car hire company, in terms of quality price. Plus excellent service "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by ANDREW - 14 September 2019
" Overall much more streamlined than other companies we have utilised. "
" The process for picking up the car and dropping it off was swift and efficient. We were dealt with on both occasions by Alice who was delightful and very helpful. We have usually used Avis, and visit Pisa regularly, but we will now always use Sixt. The vehicle was also in very good condition. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MICHAEL - 13 September 2019
" Well Done Sicily by Car nice clean car given and everything run smoothly "
" Staff were great and the car was one of the cleanest I have had in Italy "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by ROBERT - 13 September 2019
" Great service as usual. No issues with anything other than the child seat cost and quality. "
" When I read some reviews about the Pisa rental online I was a bit nervous! However, just like the other rentals I had this year in Sicily and Milan from another rental company, it was great. Nice service, good cars no extra charges. As long as you check the car over at pick up it works great. The only issue I can say is the child seat Enterprise supply at a rip off price isn't even isofix. That needs to change! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARK - 12 September 2019
" Another straight forward car hire experience, providing a suitable vehicle at a reasonable cost. Simple online booking process. "
" Simple pick-up, short waiting time as only one person on the desk. 3 month old car, size and type as ordered. Simple return process, car checked over as soon as returned. Very pleasant staff all round. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by CATHERINE - 10 September 2019
" Great service, super fast check in. Exactly how renting a car should be "
" This was undoubtedly the BEST car hire experience we have had. From the great signposting from the terminal, to the uber fast check in to the car waiting. Drop off was just as speedy, to be honest - an absolute credit. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DANIEL - 10 September 2019
" Would use again "
" Nice car and nice people to deal with "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by KELLY - 09 September 2019
" Highly recommend "
" Really friendly and efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LUCY - 09 September 2019
" I have been worried about car hire after looking at various reviews . After using Auto Europe I'm planning to use them in the future "
" Smooth service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by HELEN - 07 September 2019
" Very satisfied, excellent value. "
" Very efficient service and vehicle as expected. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by NIGEL - 05 September 2019
" So quick and easy "
" Great experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JAMES - 03 September 2019
" Very good "
" All very seamless - no "hard sell" on the extras and we got exactly the car we booked. Counter staff were very helpful and gave us lots of advice on best places to visit in the area. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARK - 03 September 2019
" Never booked Keddy before, all went OK so I would use them again. "
" Never booked Keddy before, all went OK so I would use them again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JULIE - 02 September 2019
" Efficient and cost effective "
" Very good but did not have my car of choice "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by ARCANGELO - 02 September 2019
" Very easy to use website, you can trust Auto Europe "
" Staff were friendly and helpful, car was in ok condition "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by THOMAS - 01 September 2019
" Very good. Much better than Goldcar last year "
" Very good yes much better than Goldcar "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RACHEL - 01 September 2019
" The price was good and it was easy to book only e. "
" Very smooth pick up and drop off of the car. Staff were free sky and hslpful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PHIL - 29 August 2019
" Superb customer service from Auto Europe in resolving issue with damaged wheel to my complete satisfaction. "
" Damage discovered on one wheel which I maintain I did not cause identified. Too little time to dispute due to flight impending, advised additional 50 Euro charge would apply if I disputed damage and was unsuccessful. Felt under pressure to sign off the damage. Thankfully Auto Europe assisted me with claiming back the amount charged. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PISA, IT - Reviewed by SIMONETTA - 28 August 2019
" First class service throughout. "
" The whole experience from booking on line to the final dropping off the car was excellent. The counter staff and the staff organising collection and return of car were all friendly, polite and extremely efficient. Explanations were clear and helpful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAULLAM - 28 August 2019
" Good prices and highly recommended. "
" Excellent service by Hertz. When we arrived at the collection counter there was no waiting took around 10minutes to do the paper work. Went to the car collection point and the car we booked was cleaned and all ready to drive away. No waiting and nothing to check on the car as it was almost brand new. Excellent service and quick drop off too. Highly recommended. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANDREW - 23 August 2019
" All round superb. I thought it would be difficult to hire without a credit card but you and Centauro made it very easy "
" Excellent customer service. I was collected by minibus almost immediately after arriving in pisa and the brand new car was ready and waiting. I was upgraded to a better car and it was superb with built in satnav. The return service was equally smooth and efficient and all the deposit refunds etc were processed immediately. Excellent all round. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LORENZO - 22 August 2019
" Very good "
" Very good "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by PHIL - 21 August 2019
" Very useful to buy the insurance with auto europe when booking the car in England. Saves all the hassle when you arrive. Though you do have to put 2500 euros deposit down as if you are involved in an accident etc you would have to p[ay the excess and then claim it backThe only other aspect worth buying when you are there is the road assistance - not sure if you can get that before. It adds about 43 euros on to the cost (for 2 weeks). "
" Used for the last 4 years - always to a high standard "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by PAUL - 20 August 2019
" Good "
" Good "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GEORGE - 12 August 2019
" very good experience, good car, good value "
" good car, good quality car seat and size etc all in line with online description "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JENNIFER - 09 August 2019
" Always good prices and easy to use website. Very helpful when we needed to change a booking at short notice. "
" Used firefly many times and will continue to do so. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by RICHARD - 07 August 2019
" Again an excellent customer experience where operators contacted me in person around an issue on an upgrade. This was sorted prior to departure and I was reassured the vehicle I wanted would be waiting for me at Pisa. "
" This is the third year I have used Locauto through Autoeurope. Every time the service has represented good value, been efficient and with knowledgable and friendly staff "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BIPIN - 06 August 2019
" good "
" quick and efficient service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ARMANDO - 05 August 2019
" Excellent "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ELIZABETH - 04 August 2019
" The whole experience was positive. My arrival flight was delayed. I was able to call ahead to notify Dollar/Thrifty staff at Pisa airport. Staff were all friendly and efficient. I will certainly be using this service again. "
" It all went very well. I have already recommended autoeurope to several friends. I will definitely use them again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JAYESH - 29 July 2019
" Overall Very good "
" The car had many scratch but actually ran realy well. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by SÉRGIO - 28 July 2019
" Very straightforward and the best deal I could find. "
" Fast taking care of everything, very good car. The car had a warning an oil message tho. "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by MARK - 25 July 2019
" I rent with these guys often and they always give great service. "
" I rent with these guys often and they always give great service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by NEIL - 21 July 2019
" Excellent simple professional quick friendly. "
" Excellent- how car rental should be. No scare sell , treated as adult and provide good car with good service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GRAHAM - 20 July 2019
" Used you a couple of times now and both times really good experience. Very competatively priced. "
" Staff on site very good. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANNA - 19 July 2019
" Quick easy and efficient "
" Quick easy and efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MATTHEW - 17 July 2019
" The queues were significantly shorter at our pick-up in Pisa and our drop off in Naples than all the other rental car companies which allowed us to collect and drop off the car in a few minutes. No problems - great car (we got a car which was better than our expectation). "
" The queues were significantly shorter at our pick-up in Pisa and our drop off in Naples than all the other rental car companies which allowed us to collect and drop off the car in a few minutes. No problems - great car (we got a car which was better than our expectation). "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by LEE - 16 July 2019
" As you would expect & hope for !..efficient and good value overall "
" As you would expect & hope for !..efficient and good value overall "
Overall Value: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PISA, IT - Reviewed by DARRAN - 16 July 2019
" Good service "
" Good service. Good car although boot space was probably not as good as I was expecting but happy otherwise. "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by JULIAN - 15 July 2019
" Well organised, painless way to arrange good value car hire. "
" Very well run, courteous and efficient staff at Pisa. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by THOMAS - 10 July 2019
" Very happy. "
" Quick and efficient pickup and drop off. A few scratches on car when picked up but overall very satisfied. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by CATHERINE - 10 July 2019
" I usually use Auto Europe as they generally have a good selection of automatic cars at a reasonable price if you book early enough. I also like the option of fully refundable excess that they offer at competitive prices. "
" Picking up the car took longer than usual even though there wasn't a queue. The car wasn't washed and ready when I arrived to collect so had to wait for this to be done. It had a number of scrapes and scratches one of which I had to ensure was recorded before I left. Due to the late arrival of the car it didn't contain windscreen water. Perhaps the car was returned late from the previous renter. Other than that the car was ok and staff friendly. Return of the car was very swift and efficient in comparison. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by GARY - 09 July 2019
" AutoEurope have always been very helpful and friendly whenever I have had to ring them. "
" There was only one person on the desk and I had to wait 15 mins or so to be served. it took a while to get through all the paperwork and even then the car pick up was delayed by around 30 minutes (previous renters were late returning car). Not a big problem but, I just felt they were understaffed and if you (AutoEurope) put a lot of business through them they can't cope. On the other hand drop off was very quick. "
Overall Value: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by JACQUELINE - 08 July 2019
" very good, friendly staff and helpful. "
" very good, friendly staff and helpful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PHILIP - 06 July 2019
" Great as always "
" Very efficient service, friendly staff and great car. That they are not on airport was a concern but this turned out to be no problem at all with short waits for the shuttle "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ARCANGELO - 05 July 2019
" Easy to use website when booking a rental car "
" Friendly staff and very helpful "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARGARET - 18 June 2019
" All good "
" All staff very helpful and the car was perfect for our needs. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LARS - 16 June 2019
" Overall, very good thanks "
" Well run, efficient, helpful staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by ARCANGELO - 14 June 2019
" Easy to use website "
" Helpful staff and a great car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAUL - 09 June 2019
" Excellent from start to finish. Highly recommended "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 09 June 2019
" We have not used Europcar for sometime and we were impressed. "
" It was hassle free, which makes travelling so much easier! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 08 June 2019
" Always book through Auto Europe, good web site and customer service. "
" Speedy efficient check in and drop off, nice clean almost new Smart 4 . "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JUDITH - 02 June 2019
" New car. Quick service "
" Very helpful staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by KEVIN - 28 May 2019
" Excellent service. "
" Very friendly and efficient staff. Excellent service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 27 May 2019
" I was very happy with the level of service I received "
" Good experience. Friendly, efficient service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by ARCANGELO - 23 May 2019
" Easy to use website but more importantly even easier to make any changes "
" Friendly staff who were very helpful "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GEORGE - 14 May 2019
" Very good service, great value for money. Thank you. "
" Superb efficient service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 07 May 2019
" Frequently hire through Auto Europe and I recommend to others. Easy to use website. Helpful staff on the odd occasion that I have telephoned. "
" Trouble free experience with Firefly/Hertz at Pisa Airport. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by ARCANGELO - 24 April 2019
" Easy to use website that allows you to choose the right car for your needs. "
" Friendly staff, good service and an excellent car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GARY - 23 April 2019
" Very good "
" All good as we hire cars in Pisa for15 weeks per year "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ALEXANDER - 22 April 2019
" Great and speedy service "
" Great and speedy service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ARCANGELO - 10 April 2019
" very easy to use website "
" Friendly & courteous staff which helped make the whole process very easy, special mention to Federica from Maggiore for her assistance. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LUIGI - 09 April 2019
" Very efficient staff "
" Friendly staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROBERT - 05 April 2019
" Very good - Alamo is one of three franchises operate dby the same company "
" Very helpful staff - did not try too hard to get you to take out extra insurance. The check out staff were meticulous in explaining any body defects. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CHRISTOPHER - 14 March 2019
" Easy to book. The experience was positive throughout. "
" Friendly, helpful and efficient. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ARCANGELO - 14 March 2019
" easy to use website "
" Very friendly staff and extremely helpful "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ULIANO - 09 March 2019
" Thanks for the smooth experience "
" As usual all as expected. Well done! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PATRICK - 05 March 2019
" Quite good apart from long wait for collection "
" Good price with additional driver included "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by GINO - 03 March 2019
" very good "
" very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SETH - 21 February 2019
" Great Experience "
" Great Experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JAMES - 10 February 2019
" Definitely using Auto Europe again, just recommended you to a colleague "
" Very simple easy process, both at collection and drop off. Was a little surprised that car wasn't inspected, however not a big issue as I took pictures just in case. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by EDWARD ANDREW - 26 January 2019
" Good, clear web site. All major car hire companies represented. Been using Auto Europe for years. No issues. "
" Very short queue at (on-airport) pick-up. Counter staff friendly and English speaking. Car a bit battered, but fine for our purposes and for the price we paid. Car return quick, stressless and with no problems. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by MARTIN - 24 January 2019
" Love Auto Europe. So flexible and always get the best deal "
" Great service, although the car was quite dirty on the inside and smelled a bit of smoke "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PISA, IT - Reviewed by JOAO B ALVES - 23 January 2019
" Very practical "
" Excellent service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ARCANGELO - 09 January 2019
" Very easy website to use when booking a car "
" Everything went very smoothly and no extended wait times to pick up the car as with other hire car companies "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 08 January 2019
" Good "
" No water in screen washers "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by MARCO - 07 January 2019
" Excellent value as usual, and highly efficient rental process. "
" Very smooth and fast process, excellent value, car in very good conditions. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ARTHUR - 31 December 2018
" Easy to use . Excellent choice of options "
" Very quick collection and return . Car offered to my specific needs . "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by JOHN - 24 December 2018
" All good ! "
" Very easy, very proffesional, good to do buisness with "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by NATALINA - 18 December 2018
" Will use again, there was no problems and they explained all the small print so there was no confusion. "
" Easy, efficient and value for money "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAULA - 16 December 2018
" all great "
" great once again , all super speedy and no hastle thank you "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARK - 14 December 2018
" Auto Europe are fantastic but let down by the companies they represent in Italy. "
" Everything went well untill I checked my credit card bill, Sicily By Car have taken money for no reason that I am now having to make a fraud claim on. I am really sick of this happening every time I rent in Italy. All the rental firms try to steal money almost every time I rent. "
Overall Value: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by MARTIN - 13 December 2018
" Good price "
" Very friendly staffs on airport "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARCO - 12 December 2018
" Excellent as usual, competitive prices "
" Everything went smoothly with minimal waiting time at collection, car in good conditions and very easy drop-off "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROBERTO - 10 December 2018
" Best price available, easy bookings and cancellations. "
" Pick-up and drop-off expeditious. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by ARCANGELO - 07 December 2018
" Easy to book via the website "
" Overall pleased "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by KAREN - 04 December 2018
" Experience good but not overwhelming. "
" I was disappointed that I was not given the Fiat 500 that I hoped I would have as the Tipo I was given was not suitable for the driving terrain. "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PISA, IT - Reviewed by ELIZABETH - 19 November 2018
" On airport pick up. Very good value. Friendly service. "
" easy and friendly transaction "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by KEITH - 10 November 2018
" I have already recommended your company to a friend who will be visiting Italy soon "
" I have always found Maggiore very professional and efficient with friendly staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by DEBORAH - 10 November 2018
" Easy booking process and prices in line with other companies. "
" This is the second time of using Maggiore and they offered a free additional driver. We did not receive the model booked but the vehicle provided was satisfactory, although no water in the windscreen washer and inside could have been cleaner. Counter and return staff were helpful and pleasant. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PISA, IT - Reviewed by DONNA - 07 November 2018
" Very good "
" Very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by NATHAN - 06 November 2018
" Quick and easy "
" No issues however the member of staff tried to sell me additional insurance cover for 16 euros per day plus tax? I had already paid for the additional cover when I booked online. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by AIDAN - 06 November 2018
" Easy to book online; transparent pricing; very competitive rates; range of contact numbers in case of problems. Would certainly use autoeurope again. "
" I thought they were very efficient and courteous. It was an easy process and the only additional cost was breakdown recovery insurance - an extra €30. The only NEGATIVE was that the car was rather dirty on the outside. Apart from that, all good. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by ROBERT - 31 October 2018
" I had query, rang and got through quickly and the query was dealt with quickly. "
" Despite the queue for the Avis/Maggiore desk, there was only one person seeing to customers and at least one other was doing other tasks at the desk, but not serving. When people are waiting all staff present should be summoned to the front desk until it is dealt with, as US supermarkets do. "
Overall Value: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by SANDRA - 30 October 2018
" Painless "
" Efficient and good choice of car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by HUGH - 29 October 2018
" Easy to book. Reasonable prices. "
" Swift check in. The car was the one we had requested. easy drop off. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROSEMARY - 29 October 2018
" Excellent price, quality and efficiency "
" This was the best rental experience from Galileo Galilei I have had- of very many. All staff polite and efficient, a speedy process and I was very impressed by the prompt email confirmation that deposits had been returned. And very well priced, especially with a free upgrade! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SIMON - 28 October 2018
" Very good "
" Very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by GEOFFREY - 28 October 2018
" OK "
" OK "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by LORELLA - 27 October 2018
" Very satisfied "
" Everything was perfect. Firefly has a very approachable and professional staff "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SIMON - 27 October 2018
" Upgraded the vehicle at the counter for a good price. Car ran very well. A pleasure dealing with all staff at Pisa Airport. "
" Friendly efficient staff made the process quick and easy. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANKE - 26 October 2018
" see above "
" I have used this company for a number of years and have always been very satisfied with the service provided. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BRIAN - 23 October 2018
" No problems at at "
" Our plane was delayed and they stayed open for us "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GIOVANNI - 18 October 2018
" Easy and fast booking online "
" Quickly and smooth pick up. Very friendly and helpfull staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by GWILYM - 18 October 2018
" Recommended Hertz every time "
" Excellent service every time thank you . "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DOUGLAS - 17 October 2018
" Have used auto europe for many years and always excellent service. "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by VALERIE - 17 October 2018
" Easy straightforward car hire. Friendly and helpful staff. Would recommend. "
" Easy straightforward hire. Car had a few scratches that had not been recorded but pointed them out on receipt of car and then they were noted. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by GRAEME - 16 October 2018
" Good service, will definitely use again "
" One of the better experiences I have had with car hire companies in Pisa "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by BRIAN - 16 October 2018
" Very easy to use website "
" Better car than I expected. Despite a queue at the counter, the staff dealt with everyone quickly, so didn't have to wait long. No pressure to buy add-ons "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MATTHEW - 11 October 2018
" easy and reliable "
" speedy, no complaints "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by KAREN - 10 October 2018
" All worked well "
" Good, no problem "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by VANESSA - 09 October 2018
" Good "
" Only one person at the counter so a bit slow picking up the car but the girl was helpful and pleasant. Car fine. Drop off quick and efficient. "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by TUULA - 08 October 2018
" Good "
" It was good in all respect "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by MIROSLAW - 07 October 2018
" All fine "
" Guy at Parking was grumpy, besides everything was perfect. "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by PHILIP - 05 October 2018
" Auto Europe are always my first choice as long as they stay competitve "
" Car was a bit tired, but overall good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by ARCANGELO - 04 October 2018
" AutoEurope site very easy to use "
" Not enough staff at Pick-Up counter, wait times are lengthy "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOSE MARIA - 04 October 2018
" Easy way of booking, cheap, clear, easy to pick zero excess insurances. "
" Staff at Firefly Pisa Airport were extremely helpful, they kept my reservation open for a bit longer because I missed my flight and they were kind on the phone and friendly when I got there the morning after. I would always recommend Firefly "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ADRIANA - 03 October 2018
" Great no problems "
" Great car and service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANDREW - 03 October 2018
" Good search engine for car hire which provided a very reasonably priced car "
" Straight forward efficient hire service with good counter staff "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JASON - 30 September 2018
" Everything was quick and smooth and friendly "
" Very quick and friendly and clear "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by IVAN - 29 September 2018
" It was excellent. "
" Quick and efficient. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by IAN - 27 September 2018
" Excellent "
" Spot on "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by STEFAN - 25 September 2018
" Very good "
" Friendly "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MALCOLM - 24 September 2018
" Good value "
" Good value, no problems at all "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JEFFREY - 24 September 2018
" Good price, good service, no issues. "
" Good price , good service, no issues. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LAWRANCE - 24 September 2018
" Used the Herts at Pisa, Italy. Got upgraded for free to an Audi Q2, great car and great service. "
" Overall very good - was not aware that our sat nav would be an EXTRA charge on top of everything else even thought it is built in the car. Should be more clear when booking. "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MIROSLAW - 21 September 2018
" Cheap "
" Quick and sufficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 19 September 2018
" Loved the whole LOCAUTO experience - will definitely use them again "
" Very quick and very helpful service desk person (Salvatore) and the car was really nice and fully serviceable and clean and without any problems "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SIMON - 18 September 2018
" excellent, no problems, would use again. "
" polite, friendly staff, easy to check in, car in presented in a clean condition, very minor damage acknowledged by staff on collection. drop off very easy and staff polite and helpful. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROBERT - 18 September 2018
" Very satisfactory "
" Perfectly good. Car was just what we needed. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SARAH - 17 September 2018
" Enterprise staff were particularly busy but apologised for delay experienced and no quibble and quick return of vehicle in same condition. "
" Auto Europe emailed pre-pick up advice very helpful; reminders on specific documents needed at the counter, information on the level of insurance included in purchase of choice, and in particular the offer of assistance at the counter should additional items be offered/sold. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANDREW - 17 September 2018
" Just what I ordered - overall very good service "
" Good professional service with pressure "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CAROLINE - 14 September 2018
" No hassle. "
" As indicated above we were very satisfied with the service provided by Sixt. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by WENDY - 12 September 2018
" Would highly recommend "
" Amazing experience, hassle free and smooth transaction "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by OLEG - 11 September 2018
" Perfect "
" Perfect "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MICHAEL - 06 September 2018
" Auto Europe made it easy to make the booking complete with excess protected insurance so would recommend them. "
" All was good with picking the vehicle up and the car was fine no complaints at all for the first 9 days. Then through no fault of mine or Firefly, on starting up the car there was a loud whoosh noise which turned out to be a pipe join breaking apart under the bonnet. This turned out to be on the air conditioning and it lost all it's gas. As I say this in itself could happen to any vehicle so it was just one of those things but it was getting something done about it where things went wrong. I phoned the roadside assistance number and the man that answered spoke good English. We agreed that the car was still able to be driven and there was nothing that could be done at the roadside to repair this fault, it needed to go into a workshop for the pipe to be repaired and the system refilled with gas. He suggested I either put up with driving with no air con for the remainder of the holiday or contact an agent near to where we were staying to exchange the vehicle. Again, no complaints from me up to this point, he did his job properly. As the temp that day was 37 deg celsius and we had paid for a car with air con, we decided we would try to get another car. The number the roadside assistance gave me was unobtainable so I called the Pisa airport Firefly number where we picked the car up which was about 2 hours drive from where we were staying. Pisa airport Firefly did not answer even after several attempts. I then tried Florence airport which was slightly nearer to us. They suggested I take it to the agent in Arrezzo which was the nearest big town with an agent. The lady there was very helpful and spoke good english but she told me they did not have another car to let me have. We had a limited internet access but I managed to send an email to Firefly customer assistance in fact over the next 2 days I sent them 4 emails. there was no reply other than an automated acknowledgement message saying they pride themselves in good customer service and would get back to me as soon as possible after reviewing my problem. It is now over a week later and I am back home in the UK now and still I have not had any reply from Firefly customer service. When I dropped the car off at Pisa airport the staff were very friendly and helpful and apologised for the problems saying if I had taken it back to the airport they would have exchanged it but when I explained I had called Firefly at the airport and got no answer they were embarrassed. I was not going to drive 2 hours each way as well as the cost of fuel without them first confirming over the phone that they could exchange the car. So apart from a rubbish customer service dept I am happy with Firefly in general. "
Overall Value: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by OLIVIER - 06 September 2018
" Great company, highly recommended. "
" Locauto was great, quick, clear explanations, no pressure to take extras, rapid drop off. My best car rental experience this year so far. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by COLIN - 05 September 2018
" Easy to book and easy to pick up "
" Friendly staff both at check out and check in. No hard sale for extras. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANTHONY - 04 September 2018
" Auto Europe provided a good booking service "
" Not very clear explanation of the deposit & costs etc. then had many emails after my rental which I didn't fully understand. So am waiting for my credit card bill to confirm "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANDREW - 04 September 2018
" Excellent hire, many thanks "
" I was very impressed with all aspects of the hiring. Good value for money and very pleasant and efficient staff both at the desk and in the car area itself. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GIOVANNI - 03 September 2018
" Overall a positive experience. "
" Pleasant, smooth and professional by the agents. Car was perfect!!! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by ARCANGELO - 03 September 2018
" Auto Europe always very easy to use "
" There is always a lengthy delay at the check-in counter and can take over an hour before you get your vehicle, if they could improve the wait times it would be helpful. "
Overall Value: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 01 September 2018
" Very satisfied "
" Very good service "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by DAWN - 30 August 2018
" Very good "
" no problems - would use them again "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by GILLIAN - 29 August 2018
" Very efficient and friendly service. Will definitely use again. "
" All very well done. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARCO - 29 August 2018
" Very good overall "
" Generally very happy with all the process, the car was new and in very good conditions, the pick-up and drop-off processes were fast and efficient. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ADRIAN - 29 August 2018
" Look at Keddy cars as is the cars left from ultimately Eurocar. So the price is excellent compared to others and a reputable company "
" Excellent efficient service. Car was an Alpha Romeo and ex needed all expectation. Group car, service and price from Keddy "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by IAN - 28 August 2018
" All in all the car was excellent and at a very good price. "
" I had picked a 7 seat vehicle because there where 5 people and a baby which I had ordered a baby seat for. When I arrived they offered me a Citroen 5 seater. They did however change this for a 7 seater VW after I had pointed out the mistake. The vehicle was very clean and without a mark on it. We enjoyed the holiday with it. "
Overall Value: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by HELEN - 27 August 2018
" Great, smooth car rental experience "
" Very good experience. Everything was as expected and went very smoothly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANDREW - 25 August 2018
" Excellent "
" Excellent "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PHILIP - 23 August 2018
" Good prices and clear easy website "
" Good car at a good price- car did have a very high mileage and quite a few knocks but drove very well so good value. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by ANDREW - 21 August 2018
" My overall experience was satisfactory "
" Apart from having to wait a long time to collect the car because there was only one member of staff serving the experience was good. As they could not supply the car I had requested ( a common failing) they provided me with a better car. Once documentation done, pick up and drop of were very quick and easy. "
Overall Value: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by JENNIFER - 19 August 2018
" Good stress free experience "
" Good reliable no hassle company "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAUL - 14 August 2018
" The desk staff were friendly and efficient. "
" I received a quick service both picking up the car and returning it. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ELIZABETH - 06 August 2018
" As above. Auto Europa best I have used "
" Really good service. No queues and helpful staff who did t try and sell me things I didn't need. Will use again "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by DYLAN - 05 August 2018
" Great service, used Auto-Europe for years and happy to recommend "
" Fast, clean, efficient, no sales hassle.... good English. Very satisfied. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CHRISTOPHER - 02 August 2018
" All very straightforward. Excellent car. "
" I paid more and was satisfied with everything "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CLIVE - 23 July 2018
" Happy hireage. "
" A queue built up while waiting for car inspections before and after hire. A faulty odometer (or a problem with data download) caused further delay. Otherwise, a great experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by JAMES - 23 July 2018
" That you Auto Europe, another purchase undertaken smoothly and efficiently. "
" Most things were OK, except counter staff still trying to flog extra insurance which is naughty! Aside from that, quick, easy and efficient. Shame Maggiores counter is not in the main car terminal anymore but now in a hut next to their compound. But very proactive staff were around to communicate this promptly and without fuss. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by JOHN - 22 July 2018
" Excellent "
" The Locauto rental just ran so smoothly Car was excellent which is a top priority But the staff there are so friendly and helpful Already booked Locauto for the next trip "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by STEVE - 22 July 2018
" I've used Auto Europe for about 10 years and the experience is very good and i've Never had any problems "
" An excellent experience both pick up and drop. The staff were very friendly and helpful. The only thing to be aware of is that the Ecovia office is not with the other car hire companies but all you need to do is telephone them on the number on the voucher from Auto Europe and they pick you up from the same place as the shuttle bus for the other companies. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARINA - 21 July 2018
" I am almost reluctant to share how good this was, as if everyone knows about Ecovia in Pisa everyone with any sense will use them, but fair's fair. Best car hire experience I have ever had by a country mile. Thank you! "
" I was very impressed. Only hic up was my own fault as having hired cars at Pisa several times I assumed I had to go to the usual collection point and had failed to notice there was a different shuttle bus. It was a joy to get served so quickly and be on the road in no time at all as opposed to the usual chaos and delay hiring a car generally in my experience involves. Very efficient and lovely staff too. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ROY - 21 July 2018
" Fair price, good service "
" Polite friendly staff, quick and efficient pick-up and drop-off "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by NEIL - 20 July 2018
" Tip top "
" Good experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RICHARD - 18 July 2018
" Having had very poor experiences renting cars before I was amazed at how easy this was and how smoothly it all went. No complaints at all. "
" Having had very poor experiences renting cars before I was amazed at how easy this was and how smoothly it all went. No complaints at all. "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PISA, IT - Reviewed by STEVEN - 16 July 2018
" Great cars, great service. Quick and easy. Thank you. "
" The whole experience was smooth and hassle free. Straightforward and not too long a wait at pick up and drop off. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CHRISTOPHER - 14 July 2018
" All OK no que at pick up no,problem on return "
" Everything satisfactory "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RALPH - 10 July 2018
" Good value - great vehicle. "
" Professional and prompt service. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CHRISTOPHER - 04 July 2018
" Easy to book "
" Excellent service. Staff were very helpful and explained things clerly "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CHRISTOPHER - 02 July 2018
" Simple booking procedure. Straightforward website. Always impressed with Auto Europe. "
" Friendly and efficient. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RICHARD - 26 June 2018
" Good choice of car available; friendly staff and reassured about condition of bodywork at collection and delivery. "
" Very satisfied at speed of collection and cleanliness of car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MICHAEL - 26 June 2018
" Service is efficient and trouble free, and I was kept well informed, possibly a little more than was necessary. "
" The only negatives were: When making the booking the Interrent office was publicised as being open until midnight. With a late flight this was a benefit in case the flight was delayed. By the time we travelled the closing time had been changed to 10pm. Our flight was delayed by 2.5 hours and we didn't land until 11pm, so we had to spend a night in Pisa. When we knew of a delay we did contact Interrent who said they could stay open up to 10:59pm and would track the flight before leaving to see if it was going to land in time, which was good of them, but it didn't work out. The other thing is the inevitable hard sell of additional insurance, at €35 a day. Over 8 days that's more than I pay for my annual UK car insurance. Apart from that the service was good and efficient, and the car was well presented and did what was required. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GINO - 25 June 2018
" fan dabby dozy "
" very good and easy "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JAMES - 19 June 2018
" all fine thanks "
" all fine thanks "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANNA - 16 June 2018
" Great prices and cancellation policy a bonus. Great customer service and efficient. "
" Excellent service and very helpful "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ALBERTO - 10 June 2018
" Good "
" All excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANTHONY - 09 June 2018
" So easy and given a really nice experience. Thank you "
" A wonderfull car. A very quick pickup. A very quick dropoff. A really good explanation on what we should do /not do. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BARRY - 09 June 2018
" good "
" good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARK - 28 May 2018
" Easy with no issues! "
" Having booked via the internet then read some bad reviews I was a bit concerned about what I had done! Those that I had read were totally unfounded and could not really fault the experience. First time driving in Italy and paid the extra cover insurance, glad I did!!! We had a brand new Fiat 500 with on delivery mileage only , so that may of helped! "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by ALLAN - 22 May 2018
" Good efficient service "
" Good efficient service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by PAUL - 17 May 2018
" Good "
" Good "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by VERNON ALAN - 16 May 2018
" Excellent service all round "
" First time I have used Winrent and the whole experience was very good compared with others I have used at Pisa. They even allowed me to change the car for a smaller Smart 4/2 which was an excellent choice for 2 people in the narrow streets, and very economical too. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 13 May 2018
" As above great service great car no problem easy to find the return depot at Airport very friendly staff a first class service Thank You I will be back. "
" Very easy to use vehicle was great no problem and I appreciated the upgrade to a bigger car. The whole experience was effortless pleasant and just what I expected only better! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAUL - 04 July 2015
" Good service . "
" Have used Firefly for quite some time now and have always been pleased with them . "
PISA, IT - Reviewed by ALFRED - 29 June 2015
" Fast efficient service with no problems. "
" Pickup was fast and return just as efficient with no problems. "
PISA, IT - Reviewed by AMODIO - 23 June 2015
" We used goldstar previously they were awful, but this current hirer though more costly fitted my requirements better. You service was easy, convenient and transaction uncomplicated. "
" I found the transaction straight forward uncomplicated. I would reccomend them, not the cheapest, but wrth the extra bit over some of the more demanding and sales oriented hire companies. "
PISA, IT - Reviewed by ANTHONY - 22 June 2015
" Excellent service, as usual. That is why I always use them. "
" Quick and efficient. The only rental company at the airport that seemed to show a quick processing of customer as all the other had large queues, where MAGGIORE didn't. "
PISA, IT - Reviewed by MICHAEL - 19 June 2015
" Everything happened as planned. We will use again "
" Nice car. Helpful staff "
PISA, IT - Reviewed by CHRISTOPHER - 18 June 2015
" have used before and will again "
" had to wait a while but was to be expected and paperwork was handled efficiently Was given a 7 seater instead of a small car because I had booked late and they had run out of small cars. However it was very comfortable and I enjoyed driving it. A more nervous driver would have struggled in the hairpin bends as the car already had a few minor scrapes Checking back in was really really quick Will use again as staff were very polite "
PISA, IT - Reviewed by JOHN - 10 June 2015
" use auto europe several years and would recommend them "
" no problem with car but not very clean on te outside, person at the desk very polite "
PISA, IT - Reviewed by IAN - 08 June 2015
" The designated car hire company, Firefly, were very good - courteous, obliging, professional. "
" The Firefly staff were very good - courteous, obliging, professional. "
PISA, IT - Reviewed by JENNIFER - 23 May 2015
" Very good service & very good clean cars "
" Excellent "
PISA, IT - Reviewed by SERGIO - 13 May 2015
" Very quick & easy to find your choice of car with all car hire companies based at Pisa airport Always my first choice for car hire "
" Good value "
PISA, IT - Reviewed by LAURA - 11 May 2015
" I always hire with Auto Europe and I travel to Italy 5 or 6 times a year. I find them the best value and the options are good too. Is there an app so I don't have to print the voucher? "
" Locauto have improved greatly and now offer a much better service both at arrival and when the car is returned, so I can leave with peace of mind knowing that the contract is now closed and I will not incur unexpected charges "
PISA, IT - Reviewed by IAN - 05 May 2015
" Always a good experience! "
" Desk service and return excellent but this time quality of car poor. 127000km with serious dents one of which I had to go back to the Desk to get chap to verify is not what I want at 10.00pm arrival in the dark! Daughter arriving later and also a regular hirer got a lovely Fiat500 from Goldcar! First impressions count and possibly an immediate offer of another car ought to have been made as soon as matters emerged that were not as desribed earlier. However the car did not let us down so all is OK "
PISA, IT - Reviewed by JOHN - 02 May 2015
" very helpful, especially when cancelling in order to book a cheaper offer "
" very helpful "
PISA, IT - Reviewed by ANTONIO - 28 March 2015
" I have been using Auto Europe for quite a few years and service, deals and personal experience have always been great. Very satisfied indeed. "
" I have used Firefly in Pisa quite a few times and have had great service on different occasions. Staff is competent and friendly. At times I had to report some minor damage on the vehicle prior to my rental and ask the Firefly representative to amend the notes on the inspection sheet. Other than that it has been a very reliable car rental company so far. "
PISA, IT - Reviewed by ANTHONY - 19 March 2015
" very good and efficent "
" perfect customer service. the best ive had from personally "
PISA, IT - Reviewed by ZANA - 12 March 2015
" very good "
" good "
PISA, IT - Reviewed by SAMANTHA - 25 February 2015
" I always book my car hire with Auto Europe because of great prices and customer service. If you have any queries you can phone them and the assistant is always very helpful. "
" Fantastic! I always choose Firefly. Amazing prices and great service in Pisa (also in Palermo, Sicily). "
PISA, IT - Reviewed by MICHAEL - 22 February 2015
" Easy quick transaction. Competitive rates with good range of options "
" Easy quick transaction with efficient polite staff. Car was clean & tidy and suited our purposes "
PISA, IT - Reviewed by JOHN - 13 January 2015
" All worked well "
" Very efficient "
PISA, IT - Reviewed by STEFANO - 02 December 2014
" Simple "
" Arrived at the fire fly desk signed the rental agreement picked up my keys and was in my car and on my way in under 10 mins. Very efficient and friendly "
PISA, IT - Reviewed by T KATRIANA - 01 December 2014
" Great service, great rates. Excellent customer service on the phone when making reservation. Car as advertised and rented promptly. Thanks. I will use your service again in the future. "
" In Pisa, rental agent neglected to return my passport and driver's license and I had to return to the airport to retrieve them. He did call me to tell me about the documents but made it sound like it was my error. Returning the car to Rome was a bit of a trial, but not the fault of Locauto...just the airport in general. "
PISA, IT - Reviewed by ANDREW - 01 December 2014
" Easy process. Very helpful staff especially after we missed our flight! Car was still waiting for us the next day. "
" Very helpful staff. Great car. "
PISA, IT - Reviewed by MARTIN - 12 November 2014
" Great service for finding the cheapest car hire deals "
" The car was older than I would normally expect for a hire car and the windscreen was quite dirty, making it difficult to drive in the rain when I first picked up the car. Overall the service was fine "
PISA, IT - Reviewed by PIERUGO - 11 November 2014
" Website is easy to navigate. "
" Very reliable rental company, staff are very helpful and vehicles quite recent "
PISA, IT - Reviewed by DANNY - 03 November 2014
" Straight forward easy booking "
" Very professional service. No issues or problems. "
PISA, IT - Reviewed by ANDREW - 03 November 2014
" always get a good deal,value for money and excellent service "
" Very efficient staff at the desk,excellent standard of car.This is one of the few companies that stay open until midnight for lateflight arrivals,which is great! We hope to use this company again. "
PISA, IT - Reviewed by BERNARD - 02 November 2014
" Good easy to use service but I had to purchase 1 litre of engine oil as oil light came on about 1 hour into journey and I did not want to go back to pick up point. I checked dip stick and found bearly any oil showing on tip. I contacted 24 hour service number to record no oil. I did not have time to go to customer service on returning as suggested by the person who checked in the vehicle. I suggest tightening vehicle checking procedures before a vehicle is hired out as this could result in a difficult legal situation if the engine fails. "
" See above "
PISA, IT - Reviewed by DAVID - 27 October 2014
" We even got the car we requested and so convenient to airport ,great all round. "
PISA, IT - Reviewed by DAVID - 27 October 2014
" I book hire cars through Auto Europe several times a year and have always been fully satisfied with the service. "
" I have found the staff at Firefly friendly and helpful. The cars are ex-Hertz and therefore not new. Firefly cars often have minor bodywork/trim damage and sometimes minor faults e.g. horn not working. However the price of the car hire is usually less than other companies. Also, the staff make it clear that bodywork damage of less than 20 cm is not an issue for Firefly. This gives some peace of mind as sometimes minor accidental damage occurs and could cause concern if you were returning an otherwise unblemished new hire car to a less tolerant company.. "
PISA, IT - Reviewed by PAULINE - 22 October 2014
" Originally auto Europe booked us with Gold Cars. Having read pages of negative reviews of Gold Cars on trip adviser I asked to switch supplier. This was accommodated without any fuss. We were moved to Europe Cars who gave us excellent service. Just surprised that we were put with Gold Cars as they have such a bad name at Pisa Airport - read the trip adviser reviews an consider whether they deserve your business. "
" Very pleasant staff and easy check in and return. Car was clean and in good order. "
PISA, IT - Reviewed by SHARON ROSE - 13 October 2014
" Straight forward website. Easy to purchase car hire. Fair prices and courteous car hire company at Pisa Airport. I am a happy customer. Thank you. "
" Very straightforward transaction. The man at the desk was courteous and efficient. I was happy with the car and the price was very competitive. I would happily deal with Thrifty again. "
PISA, IT - Reviewed by SIMON - 13 October 2014
" Very good. I like the new clearer website design with the grid overview of all the different car hire providers. It made it much easier to select the right car and company. It was also very easy to make a small change to my booking, for which I was most appreciative. "
" Fantastic, I got the exact car I wanted, which doesn't always happen, so that was great. However, the car smelled of cigarettes initially, and the screenwash ran out half way through the rental period. But these were very minor negative points and did not detract from my enjoyment of the vehicle too much. "
PISA, IT - Reviewed by CHARLES - 09 October 2014
" No prblems, a good service confirmed by the fact I use you more than anyone else. Some kind of loyalty scheme might be nice for the future, I or my immediate family hire a car for about 12/14 weeks every year. "
" Usually good service, do not like the 50 euros or more charge if I get a parking ticket. Sometimes don't have the car I expect but are better than others in that they usually do. "
PISA, IT - Reviewed by ROBERT - 05 October 2014
" Straightforward online booking process. The price seemed reasonable compared to others. Pretty much hassle free. "
" We read some bad reviews about car hire at Pisa and so did not pick the cheapest provider. Firefly were still reasonably priced however. A 45 min wait at pick-up because two customers did not realise they needed a 1500 Euro deposit charge on the same credit card with which they booked the car. Not really the fault of Firefly (other queues also moved slowly). Staff spoke good English and were helpful; the car was clean and full of petrol. Returning the car was also straightforward although the guy who checks vehicles back was nowhere to be seen on arrival. Make sure you take a mobile phone with you! Two pieces of advice: walking to the car hire building is quicker than the shuttle bus; speed cameras in Italy are numerous and well disguised "
PISA, IT - Reviewed by JOHN - 29 September 2014
PISA, IT - Reviewed by DAVID - 25 September 2014
" The service was very good "
" This is our second time with LOCAUTO and we found it to be reliable and friendly "
PISA, IT - Reviewed by SLAWOMIR - 23 September 2014
" everything was fine,I'm very satisfied "
" everything was fine,I'm very satisfied "
PISA, IT - Reviewed by ELAINE - 16 September 2014
" I had already recommended a friend to Auto Europe before I began my holiday, based on the service I had received from two of your operators on the phone and your online booking service. "
" I of course understood our car of choice (Fiat 500) was not guaranteed but, being in Italy the land of Fiat I had hoped that we would win out, especially since our trip was for my daughter's birthday. However, the car we got was satisfactory. Unfortunately, there were no sat navs available for us either. "
PISA, IT - Reviewed by DAVID - 09 September 2014
" Good selection, the display of cars, price and provider was very helpful "
" High spec vehicle in good condition, quick and efficient service in Pisa airport in August. Smooth drop off "
PISA, IT - Reviewed by MARK - 05 September 2014
" All good - quick check in and pick up experience and drop off easy too "
" As above "
PISA, IT - Reviewed by ADRIAN - 02 September 2014
" It would be great if the contract was with Auto-Europe and not with the local supplier so you could be more confident about the insurance cover, and more consistent. "
" Simple, straightforward, didn't try to sting me for any extras. "
PISA, IT - Reviewed by GERAINT - 01 September 2014
" Satisfied with service provided and selection of providers and vehicles available. "
" Vehicle provided had slight damage which was not noted on documentation during pick up - no issues on return presumably Firefly were aware of condition of car. "
PISA, IT - Reviewed by ANTHONY - 30 August 2014
" The car was fine, however I doubt that a Fiat Panda is really the same size as a Volkswagen Polo. "
" The car was on the small size compared with what was expected from a Polo. "
PISA, IT - Reviewed by ANDREW - 28 August 2014
" professional "
" needs someone else helping at the car desk! "
PISA, IT - Reviewed by ADAM - 25 August 2014
" Very easy to choose the service, cheaper prices than anywhere else I could find. Had heard good reviews previously. "
" Helpful staff, easy quick pick-up. Good quality car, no issues at all. Easy drop off. Very pleased. "
PISA, IT - Reviewed by PETER - 24 August 2014
" Good number of price comparisons to choose from. "
" Very good pick up procedure but return at P5 at Pisa airport was very difficult to find.. Signage for P5 petered out and car rental return was in P4 instead. This was the airport's fault not any individual car rental company. "
PISA, IT - Reviewed by ALAN - 17 August 2014
" Would like more specific choices on web site. E.g. I want a diesel. "
" Our car was very scruffy, and had done over 85000 km "
PISA, IT - Reviewed by DENISE - 16 August 2014
" Very straight forward and a good price for our holiday to Italy "
" Easy, efficient, swift and lovely, helpful staff. "
PISA, IT - Reviewed by JON - 07 August 2014
" Very good experience with Auto Europe, easy to understand and information was reliable. "
" After reading the reviews about Thrifty, I was very wary. We used Thrifty as the other hire companies had no availability due to our late booking. We were pleasantly surprised with the professional, friendly and very quick reception at the desk in Pisa. Everything I needed to know was explained fully, with no hassle over extra insurance cover. The car was not the Mercedes as ordered but a nice Audi. Very clean with a small dent, which was pointed out to us and recorded. On our return we were again greeted by a very friendly member of staff, who promptly checked the car over and wished us a good return journey. Easy and enjoyable experience. "
PISA, IT - Reviewed by ALEX - 24 July 2014
" We had a wait of about 20 minutes for the car to arrive from the car wash. "
" It wasn't clear whether we should go to the Europecar desk. It had a much shorter queue than the AutoEurope queue. "
PISA, IT - Reviewed by SUSAN - 23 July 2014
" So good to be able to speak to an agent with any queries. Also very impressed, when the rental price was lower after I had booked, auto Europe matched the price and refunded me the difference. "
" Friendly, efficient and courteous staff. "
PISA, IT - Reviewed by THOMAS - 21 July 2014
" Helpful staff - nice car - prompt servicefrom maggiore at PISA - top marks "
" Flexible - helpful - nice car - quick - no queue - top marks "
PISA, IT - Reviewed by MICHAEL - 15 July 2014
" Used before - efficient with competitive pricing "
" Courteous, efficient, didn't try to sell useless extra insurance like most companies. Car was clean, and they upgraded us to a larger automatic (manual ordered) due to lack of small compact vehicles. Definitely would use again. "
PISA, IT - Reviewed by PALEPU KRISHNA - 15 July 2014
" Very good service at PISA. The car was ready and delivered in a good condition. Will definitely use the company again. "
" Very good company to deal with. No hassles. No pressure sale to take extras "
PISA, IT - Reviewed by LIAM - 13 July 2014
" helpful when queried time of pick-up "
" I have had a ba experience with a previous car hire company, however, so far I have found Thrifty to be helpful and straight forward. "
PISA, IT - Reviewed by JULIAN - 30 June 2014
" Efficient on line booking process. Would have been helpful to have been advised when booking that the collection point for all hire cars at Pisa airport is now (not having used it for a few years) either a shuttle bus ride or walk of several hundred yards from the terminal. Not much of an issue if you have little luggage, but more problematic if you bulky items. "
" Provided with a fairly new car which was problem free for the 2 week rental. It was good value for money. The main downside was the lengthy time it took to deal with bookings on arrival at Pisa airport (they were far slower than most of the other adjacent rental companies). "
PISA, IT - Reviewed by IAN - 26 June 2014
" The car we had was very good and the service at Pisa airport was good but very slow. Maybe there should be a separate desk for returning cars. "
PISA, IT - Reviewed by RENATE - 23 June 2014
" Easy internet booking. Good rate. "
" Had to wait to collect the car and also to drop off. An extra person at collection during busy times would be helpful. Happy with car! "
PISA, IT - Reviewed by NIGEL - 23 June 2014
" Car (a Fiesta diesel 1.4) was very high mileage and had multiple scratches and marks on it. I was concerned that I might get charged for some of them as there were simply too many to mark on a form. I'd expect a hire car to be in much better condition but maybe this condition was acceptable for Italy where majority of the cars on the road are similarly covered in small dents, scratches and scrapes. "
" See above "
PISA, IT - Reviewed by BENEDICT - 20 June 2014
" Easy to book, good prices "
" Great value, brand new Fiat Panda, no fuss, easy to take out and return. Would defo use again. "
PISA, IT - Reviewed by SHARON - 19 June 2014
" Very efficient service. Great value for money. "
" Very efficient, however, it would help if the car manuals were left in the vehicles as sometimes they might come in handy. "
PISA, IT - Reviewed by BRIAN - 15 June 2014
" Good information on fuel policies. "
" Sensible fuel policy. Get full tank bring back with full tank. "
PISA, IT - Reviewed by ALAN - 12 June 2014
" I always use Auto Europe when abroad if possible. Even had a car in Oz from you. "
" The company was efficient, but the car was a banger with 110,000km on the clock. It had scratches all over, on every door and panel, bonnet and boot. The boot was dented and the Ford badge missing off the boot. The offside rear wheel hubcap was missing and the car had not been washed well. The plus side was that we were on hols and unlike a business trip, presentation was less important although we received some strange looks when we arrived at the accommodation, restaurants etc. The plus side was that the car was a Focus, which is slightly bigger than a Fiesta, and we were on hols and so we laughed it off, and prayed that it would not break down. Its as if the cars are old ex rental cars, but were not cheaper when booking on line. "
PISA, IT - Reviewed by MICHAEL - 09 June 2014
" First class , everything went according to plan "
" As for Auto Europe excellent "
PISA, IT - Reviewed by KEITH - 25 May 2014
" Glad you listen to feedback. I asked questions about Firefly before I travelled as they have a rather dubious record on sites like Trip Advisor and you responded quickly. "
" I was very concerned that nobody from Firefly checked the car for damage on its return. There are stories of them charging costs to credit cards 2 years after a rental. There was no more damage to the vehicle than when I collected it but I am very unhappy that they do not check. "
PISA, IT - Reviewed by MARTA - 23 May 2014
" Nice and easy. "
" Customer service was ok. Car was messy inside and dirty outside. 96 euro insurance for four days was bit expensive on the top of rental price. "
PISA, IT - Reviewed by KEITH - 23 May 2014
" All good. just booked again for this month in Pisa. Thnx. "
" Beat up car bodily but who cares. It was mechanically sound at a cheap price. Just what I wanted! "
PISA, IT - Reviewed by ROGER - 18 May 2014
" Very efficient web site gave me what I wanted at a really good price. Up date the location for car hire pick up at Pisa airport. It is a 500m walk from the terminal building to an old building, or you can get their free shuttle bus. All car hire desks are in the same location "
" Efficient collection and delivery. Car had a lot of scratches, all noted by agent. Car only had 7/7 tank which was a nuisance to try to fill to same mark. Car was dirty outside and filthy inside. Other than that the car drove perfectly and was excellent value for money. "
PISA, IT - Reviewed by AMBER - 08 May 2014
" Great customer service! They switched my car company for me after I had already booked as my credit card wasn't working and needed one for the company I had booked with. Leo (US office) was great and a big help. "
" Great car great customer service. Would absolutely use again! "
PISA, IT - Reviewed by GIOVANNI - 07 May 2014
" Make it cheaper for long rent term "
" same as above "
PISA, IT - Reviewed by RODNEY - 28 April 2014
" None- everything straightforward, friendlyl staff "
" Better directions to where to pick up car, but overall very satisfied "
PISA, IT - Reviewed by IGNAZIO - 17 April 2014
" As always AE provided and excellent service on the booking. Having reduced hire costs 3 times from first original booking as the cost of rental reduced in the weeks leading up to hire date "
" A small but friendly service I was very disappointed with rental car given, a Fiat Punto with 5 damaged areas! Car looked like it had been badly driven and knocked around. I was not offered another car of same size "
PISA, IT - Reviewed by MARJORY - 17 April 2014
" Excellent service and price. "
" Lovely car. Excellent service. "
PISA, IT - Reviewed by MARTIN - 06 April 2014
" Excellent website, competitive rates, good choice. "
" Car was in very poor condition - damage to all four wheel caps plus numerous dents and scratches all over the body. Some of these were not recorded on the documents and I had to return to the desk to have these recorded and acknowledged. My impression, perhaps mistaken, was that the cars in the worst condition were allocated to Auto Europe customers. "
PISA, IT - Reviewed by THOMAS - 01 April 2014
" Directions from arrivals to car rental desk as is difficult to navigate a new airport &signs in a foreign language. For example at Pisa airport you have to get on a minibus to go to the car rental desk. There were lots of people at the busy airport & very little info as to where to go. It was frustrating after flying as you just want to go ASAP. A map would have been useful. "
" Directions from arrivals to car rental desk as is difficult to navigate a new airport &signs in a foreign language. For example at Pisa airport you have to get on a minibus to go to the car rental desk. There were lots of people at the busy airport & very little info as to where to go. It was frustrating after flying as you just want to go ASAP. A map would have been useful. "
PISA, IT - Reviewed by MARK - 25 March 2014
" Have used them for a number of years now and find them good to use. Have had a few minor problems in the past (voucher not recognised at time of hire) but AE have remedied the situation both quickly and efficiently "
" No problems at all. The car looked like it had been driven by Stevie Wonder in the past but this was reflected in the hire price. Much prefer the "return full" policy and one of AE's improvements has been that this is now visible on the website at the time of hiring "
PISA, IT - Reviewed by PAUL - 14 March 2014
" Veryhappy with the services and I will continue to use Auto Europe. "
" Happy to reuse Firefly when I next hire a car. "
PISA, IT - Reviewed by LAURA - 11 March 2014
" We rented a Fiat Panda to drive in Italy at a very good rate. Excellent service! "
" Very good rate and excellent service "
PISA, IT - Reviewed by JENNIFER - 04 March 2014
" Good clean cars. Good variety. "
" Very pleasant, helpful, courteous, staff, "
PISA, IT - Reviewed by VICTOR - 11 February 2014
" top class "
PISA, IT - Reviewed by GRAHAM - 18 December 2013
" One good previous experience booking with Auto Europe, but this time very dissatisfied. "
" The car was very dirty inside and out, large stain on rear seat, 3 dents, missing one wheel hub cap and the windscreen washer contained no water. A short delay as Firefly had only one representative in attendance and was out of office on the parking area. Same on return we had to wait for receipt while he left the office to check over the returned car. This poor experience may will affect my decision to book through Auto Europe in future. Firfly Staff member was courteous and friendly. "
PISA, IT - Reviewed by RODERICK - 03 December 2013
" excellent service and brand new car "
PISA, IT - Reviewed by BRUNO - 28 November 2013
" Fast, helpful, got it done. Just what was needed. "
PISA, IT - Reviewed by STEVEN - 12 November 2013
" Consultant helped me amend original booking and advised on best deal "
" Enquirer about putting on additional driver but they wanted 10 per day which I thought was a bit steep "
PISA, IT - Reviewed by MICHAEL - 09 November 2013
" Easy and efficient, good comms, very good value "
" Helpful and friendly people, upgraded from Ka to Fiesta, car had done 60,000kms and had a few scratches which suited us very well as we were far less worried about leaving it in crowded car parks! Will choose Firefly again and have recommended them already. "
PISA, IT - Reviewed by KONG MENG - 05 November 2013
" It's good that there is a website that compare rental prices rather than having to search individual car rental companies. "
" The car given was in a dilapidated condition. The interior of the car was dirty and no effort was taken to clean the car before it was handed from one customer to another. The exterior of the car was full of scratches and dents. "
PISA, IT - Reviewed by IAN63 D - 26 October 2013
" Inexpensive and a good car, very happy with my experience. "
" Very pleased, efficient and polite service. Was given an upgrade for no extra cost, a happy customer. "
PISA, IT - Reviewed by IAN - 25 October 2013
" Always reliable and no problems over the years. In addition to this hire the previous week I had a car from Enterprise at Glasow Airport. That was equally a good experience.When I need a hire car you are my first port of call. "
" Both at pick-up and return dealt with courteously and efficiently - given free upgrade and car was OK despite all the scrapes and dents one associates with Italian car hire! "
PISA, IT - Reviewed by JON - 24 October 2013
" Very good. Easy to sort out. "
" Staff were polite and efficient "
PISA, IT - Reviewed by ROBERT - 15 August 2013
" Overall satisfied, good car, good service. The one complaint I have regards the practice of charging 92 euros for a full tank of petrol on collection. this is too much for a 1.2 fiesta - it did not cost me this much to fill up so a profit taken I'm sure this will be in the small print somewhere but its not 'advertised' and is a bit of a shock after the travelling - tell customers what to expect and they will be much the happier - even when over paying My Regards to Auto Europe I will use you again Rob Lloyb "
" see above "
PISA, IT - Reviewed by NICHOLAS - 06 August 2013
" Reasonable prices compared to other companies. Good choice of vehicles. Very easy booking system. "
" Vehicle was clean and ready for collection. Staff were friendly, helpful and efficient on pick up but very disorganised on dropping off at Pisa airport. "
PISA, IT - Reviewed by MATTHEW - 05 August 2013
" Much cheaper than the big name competitors "
PISA, IT - Reviewed by FRANCIS - 29 July 2013
" no problems at all with auto europe - able to book the car quickly and voucher arrived with no delay at all. website gave good range of options "
" having read some problems with booking car hire in Italy I was very pleased with the service provided. The desk was open, hardly any queue, attendant did all the necessary paperwork quickly - found the car - agreed the existing scratches etc and we were out of the airport in under half an hour or so. Similarly on return car was checked and no problems at all. The only one comment I would make is that signage is not the best either on arrival (you need to get a shuttle bus to the car hire building) or on returning car...but thats part of the adventure! "
PISA, IT - Reviewed by ANTONY - 29 July 2013
" Very smooth arrangement, car as described, in good order, prompt service by Europcar. Would have appreciated written receipt on return, since we have no evidence car was returned in satisfactory condition apart from verbal confirmation by Europcar staff member who inspected it. "
" As above, would have been completely satisfied if we had been given a written receipt for the car on return, indicating it was in satisfactory condition. "
PISA, IT - Reviewed by STEPHEN - 22 July 2013
" Had an issue the day before with car booked had failed, but managed to rearrange last minute. A bit worrying for us but all ok in the end. "
" Quick service at Pisa and car good but was not very clean that was the only comment. Will use again. "
PISA, IT - Reviewed by MATTHEW - 18 July 2013
" Fair price, excellent customer service. "
" Very slow with despatching car in beginning but worse situation was on return of car. We had just put in 70euros of petrol into the car via a self service pump which would not produce a receipt (tried over and over). When we returned the car the petrol guage was very very slow in indicating the petrol that had just gone in and so the firefly employees charged us 25 euros for more petrol and 40 euros for the 'work' involved in refuelling the car plus 13euros in tax. "
PISA, IT - Reviewed by NICHOLAS - 15 July 2013
" Booking, paying etc. were very easy. "
" Very friendly service and a very comfortable car, better than the one we booked at no extra cost. "
PISA, IT - Reviewed by BARBARA - 12 July 2013
" On price, which was high and the car we ear marked was not the one we were given. Plus rickover too slow. "
" Clear and helpful "
PISA, IT - Reviewed by SUZETTE - 11 July 2013
" Very straightforward and easy to book online. "
" We thought the service was excellent both in terms of value for money and service at Pisa airport at Maggoire rental desk. They were extremely friendly and could speak English which is more than can be said for our Italian! Excellent. Will be booking again as we are back in Pisa in August. Suzie "
PISA, IT - Reviewed by ORAZIO - 10 July 2013
" EXCELLENT SERVICE. "
" NONE. "
PISA, IT - Reviewed by MARK - 10 July 2013
" The business of booking the car through the internet was simple enough. However, my experience in Italy was less than satisfactory. Some of this must surely reflect on Auto Europe for dealing with Firefly. "
" Nobody at reception when clients appeared for hire cars. Very off-hand receptionist eventually appeared. Surly manner. Car was a 78,000 km Punto without air conditioning and with stained seats. Its lights were inadequate for driving in the dark on Italian motorways and country lanes. It had a great deal more bodywork damage, including a loose wing, than indicated on the lease form - in fairness, the representative at the car park recorded all the faults and signed for them. Car's performance lamentable on hills (especially motorways). Car returned to Pisa before representative at car park kiosk present, but when, eventually, representative at terminal appeared he accepted my word that no extra damage had been done to the car. "
PISA, IT - Reviewed by MIKE - 10 July 2013
" Disappointed that the question of insurance to cover the possible excess of 1200 euros for total loss was not resolved before I left UK, but was satisfactorily dealt with at Budget (local cost 208 euros). Also I wanted a second driver, but was prevented because of age restriction of 75. My experience is that Avis has no upper limit. Are Budget and Avis not the same ? "
" See above. I paid 208 euros locally to cover possible excess - just as well since we suffered a broken light glass and dent, presumably while parked. Estimated cost 300 euros to repair covered by insurance, but I still have to pay the admin fee of about 52 euros. "
PISA, IT - Reviewed by EDGAR - 27 June 2013
" Booking is straightforward. Pity you don't have better availability of automatic models. "
" On arrival at the service counter at about 14.30, we found a queue, but only 1 service clerk. We waited about 30 minutes. The people ahead of us had waited 2 hours. This is not an acceptable service level. The clerk herself was friendly and efficient and the car was in perfect condition. Return was problem-free. "
PISA, IT - Reviewed by OLIVER - 24 June 2013
" found the website a bit confusing around what was and not included etc. but otherwise pretty good. "
" thought they were excellent. quick, efficient. good car. "
PISA, IT - Reviewed by DAVID - 20 June 2013
" It was unclear on the document that the Car was actually being rented from Firefly - and so we queued at Auto Europa before the lady at the desk pointed this out to us (we were not the first to have made this mistake). Then we had to wait 30 mins at the Firefly desk as there was no one there (and a total of five people waiting). This wasn't a great start. However the car was good and the staff (once they arrived) were efficient. "
" As above - not impressed that there was no member of staff at the Firefly desk; and five people waiting, all due to collect their car around 7pm. However - staff were good once they arrived. Man in the car park added an additional note of two more scratches to the documentation. "
PISA, IT - Reviewed by DAVID - 20 June 2013
" Order process was simple and reminder email well done. I also appreciate the chance to give feedback. You were let down by your subcontractor goldcar "
" Rather aggressive agent at the counter, very high fuel cost and VAT added to make it worse. The forced extra insurance to avoid a EUR 1600 credit card charge just plain silly. The car was fine but the experience appalling. "
PISA, IT - Reviewed by MARK - 20 June 2013
" Very good. No problems at all and the emails were a nice touch. "
" Great car, very clean and well presented. No problems picking up and returning and also no hard sell of extras. Perfect. "
PISA, IT - Reviewed by KEVIN - 19 June 2013
" Good website. Easy to use. "
" Very efficient and helpful "
PISA, IT - Reviewed by MICHAEL - 19 June 2013
" Thak,ks for finding me a great deal, good car and good service. "
" Excellent service - really pleased we went with them and I would recommend them to others. "
PISA, IT - Reviewed by DAVID - 17 June 2013
" The service was very good and the car provided was also very good. The only fault was that the car was dirty inside and out when we picked it up. "
" The car needs to be clean inside and out "
PISA, IT - Reviewed by BRYAN - 14 June 2013
" was no problem booking "
" the check out took a long time but the car hire industry is the worst for hidden charges-to have to pay for recovery and to have a substantial excess that is tantamount to forcing extra insurance for the slightest damage -adds 50% to the cost -no doubt the Italians at it again-does not happen in the US "
PISA, IT - Reviewed by BARRY - 14 June 2013
" Auto Europe is consistently the best value and I would always use them. The website is easy to navigate. "
" Checking in process for the vehicle is slow. With modern technology it should be more speedy like check in at an airport. "
PISA, IT - Reviewed by ADAM - 13 June 2013
" Good service for the price. Quite high excess amount for the basic price. "
" Good overall. The one thing missing was windscreen washing fluid, had water instead which did not clean the windscreen from bugs. "
PISA, IT - Reviewed by ALAN - 09 June 2013
" .Website transaction went well. Pleased with the price as usual. "
" The car provided was in poor condition with a great deal of paintwork damage. The car was not well cleaned and was far from new. However all went very smoothly with no complications. "
PISA, IT - Reviewed by DAVID - 08 June 2013
" I have always booked cars through Auto Europe. When I received a fine from the police in Italy for a period when I was not in the country, one phone call to Auto Europe and everything was handled by them and sorted out . Brilliant, you can't fault that. With that sort of service why go elsewhere. "
" The lady on the desk at Pisa airport was friendly, courteous, quick and efficiant. You can't ask for more than that. "
PISA, IT - Reviewed by ROBERT - 06 June 2013
" Pick up is ea as you attend the Firefly office at the airport. Upon return however the paperwork is confusing as to the correct address you need to go to. The address is poorly defined with no street name or zip code to allow sat nav to find the address. At Pisa it seems very confusing and we found the deposit car park by luck not by sat nav. "
PISA, IT - Reviewed by GRAHAM - 05 June 2013
" Perfect Service "
" Very Fast Very Professional "
PISA, IT - Reviewed by ROBERT - 03 June 2013
" Good Service at Airport, both Getting car and returning. Very Friendly. Slightly disappointed in not getting Citroen I was expecting, but Fiat turned out OK in the end. "
PISA, IT - Reviewed by ALAN - 02 June 2013
" I don't think it is made clear enough that you will subcontract to another company "
" I found the staff very unfriendly, in fact all the other customers in the queue in front of me also had problems. There was a very hard sell regarding the collision damage cover, even though I pointed out that I has arranged separate cover. They also threatened me with an hours wait on return of the car whilst they 'checked it out' because I hadn't taken their cover. I also found the cost of a tank of fuel for a fiat panda (89 euros) far too excessive. This extra cost should be made clear on the website so that people can make the correct informed decision. They also told me the car was in perfect `condition`, but I found two significant and obvious areas of damage! Overall unpleasant staff. Do not use Goldcar. "
PISA, IT - Reviewed by TIMOTHY - 01 June 2013
" None, it was perfect. "
" The pick up was not brilliant, the service was incredibly slow! There was a big queue, not enough staff and they took SOOO long to do things! They also charge extra for the relay service (even though breakdown cover is included). How stupid is that!!!!! "
PISA, IT - Reviewed by FRANCES - 31 May 2013
" See below - I think you should be clearer about the vehicle insurance law in Italy, not just in terms and conditions, but in actually indicating what people are by law required to cover. Your staff were helpful in offering to change my booking to another company and gave some reassurance. Not sure if I would recommend you or not - best price seems to be based only on daily car hire and there are other factors.... "
" The terrible reports on trip advisor re Goldcar proved somewhat exaggerated. The staff were polite. it is true that they insisted on the vehicle insurance - or a very hefty downpayment - which they then effectively refused to take when I (tentatively) offered it. 'We do not advise it'. But appears that this cover is Italian law. I checked with Hertz, who do not charge such a big downpayment but whose daily rates are higher. So why can't you/they be up front about it??? A young couple ahead of us was very upset and confused by the unexpected charges. At least I was expecting them!!!!!!!!!!!! "
PISA, IT - Reviewed by JOHN - 28 May 2013
" Good service - however a Fiat Panda is smaller than a Renault Clio (and maybe not similar or equivalent) "
" See above "
PISA, IT - Reviewed by MARK - 28 May 2013
" Always great service and value "
" Great service and location. The car was almost at the desk on arrival. "
PISA, IT - Reviewed by DAVID - 28 May 2013
" Reasonable price but insurance excess inadequate "
" Prompt service; dealt with the vandalism issue very well if expensively. "
PISA, IT - Reviewed by STEWART - 27 May 2013
" could you inform the hirer that excess insurance has been covered by yourself so that they dont try to sell their own insurance at the pickup. "
" Pleasent staff helped relax me as I had lost my rentall voucher but they sorted everything out. "
PISA, IT - Reviewed by CLIVE - 27 May 2013
" I would have marked very satisfied, as I have used AE for many years now. Just sad that you have used Gold Car - see comments below. would still recommend AE, but with the warning about Gold Car. I hope this does not spread to other providers. is there any way I can book a car through AE, which would exclude Gold Car? If not, I will probably find an alternative to AE. "
" had to pay exhorbitant price for a full tank of petrol and returned the car with over a quarter of a tank, but no refund. Also, a very hard sell on the insurance at the check in desk. The cost of 20Euro per day destroys the good deal I thought I was receiving when I booked "
PISA, IT - Reviewed by STEPHEN - 26 May 2013
" I have used you before and have always been pleased with the service you provide. "
" The type of car we had booked was similar to a Ford Ka. Small boot but room for Luggage on back seat. We were offered only a Smart Car 2 seater. No room for Luggage. No alternative available unless we upgraded to a four door compact at 16 a day. We were forced to take a much more expensive car that had a small engine mismatched through a wide ratio gear box to a heavy body. The Renault Clio we had forced upon us could not climb the steep hills of Southern Tiffany in any other gear than 1st. 14Km/h was the maximum that it would climb hills that a Fiat Panda or CinquaCento would romp up at 50 Km/h in third. "
PISA, IT - Reviewed by ANTHONY - 26 May 2013
" Your information says DESK IN TERMINAL. It isn't in Pisa. "
" Very pleasant man at the desk. There was no-one in sight at 08.10 on Saturday morning though the lights were on. It wasn't obvious where the key should be returned--found it by accident "
PISA, IT - Reviewed by GUY - 24 May 2013
" I have used Auto Europe as a broker for my car rental needs since I first started traveling to Europe regularly 10 years ago. In all that time I have only been disappointed once, and that was due to a surprise deposit request by a provider. Prices and terms through Auto Europe are consistently better than through the providers themselves. "
" I have often used Thrifty for my domestic US rentals and have found them to be good value and good business providers. This experience was no exception. "
PISA, IT - Reviewed by OLIVER - 22 May 2013
" A great service from start to finish "
" The Customer Service operative was extremely helpful, and very nice. "
PISA, IT - Reviewed by ADRIAN - 18 May 2013
" Used Auto Europe the previous month from the same airport and received great service/car via Budget. Hence re booked and got a poorly presented high milage vehicle through Firefly . Also not happy with their rerurn the car empty and they then charge for fuel at an inflated price. "
" AS Above-- poorly presented high milage 80k plus km car with no Radio working. "
PISA, IT - Reviewed by ROBERT - 28 April 2013
" very good service "
" staff at checkin desk were very confusing in explaining extra insurance, which I did not require. Also charged 86 euro for full tank of petrol and asked to return as empty as possible. which proved to be very difficult, and overcharged of approx. 40 euro. would be reluctant to use car hire company with similar rules. "
PISA, IT - Reviewed by ROBERT - 28 April 2013
" very good service "
" staff at checkin desk were very confusing in explaining extra insurance, which I did not require. Also charged 86 euro for full tank of petrol and asked to return as empty as possible. which proved to be very difficult, and overcharged of approx. 40 euro. would be reluctant to use car hire company with similar rules. "
PISA, IT - Reviewed by ROGER - 19 March 2013
" Good efficient and no problems "
" OK no problems "
PISA, IT - Reviewed by MARK - 01 March 2013
" Once again great value and service. "
" As ever these guys offer great service and value via Auto Europe, the best I have used time and time again on arrival at Pisa to my home. Thank you. "
PISA, IT - Reviewed by PETER - 12 February 2013
" Very helpful and efficient "
" The lady at the desk was very friendly and very helpful a very good customer experience "
PISA, IT - Reviewed by ABAD - 06 February 2013
" Very good very easy to make booking "
" Very good "
PISA, IT - Reviewed by NIGEL - 24 January 2013
" Please abandon your policy of requiring, in some contracts, that the car is returned empty. I usually rent for 3-4 days and find this a very expensive requirement. On this occasion the car I hired required that it be returned full which, I suggest, is a much fairer way of dealing with fuel use. I no longer rent from those of your competitors who insist on returning cars empty. "
" See comments above "
PISA, IT - Reviewed by TIM - 18 January 2013
" Really pleased the web site now indicates up-front who the hirer is going to be "
" Fuel policy is excessive. I had to pay for a whole tank and only used half Snow chain fee was excessive Will not use again "
PISA, IT - Reviewed by DAVID - 09 January 2013
" I have been using your service from Pisa for about 10 years now. I have always been a satisfied customer until this last time. I would recommend auto Europe but I would not recommend Goldcar. "
" It took over an hour for Goldcar to deal with me in spite of the fact there were only two other customers in front of me. I was not happy that they took a large deposit out of my account, I assume this has been returned. The car did have damage to it and I returned to report this. When I eventually returned the car I was asked to leave the keys without the paperwork being properly checked. I also object to paying in advance for a tank of petrol I never fully used and at a cost higher than I would have paid at the service station. I also paid over the odds for the hire of snow chains. I do not wish to use Goldcar again. "
PISA, IT - Reviewed by FAUSTO - 08 January 2013
" i am very satisfied for u service. but the only thing i don't like was to pay for the petrol before i take the car out.i think this is wrong.because when i drop the car offi i let 1/4 off petrol in the car and i don't get eny money back for that.apart from this everything was fine thank you. "
" everything ok but i don't like to pay for the petrol before i take the car out.i think this is wrong.apart from that the service was very good and the personal very helpful.thank you. "
PISA, IT - Reviewed by GRAHAM - 07 January 2013
" I have used Auto Europe many times - do check the small print though every time and check the small details before completing the booking. Beware of Full to empty rentals if you are doing only a small distance and using less than a tank of fuel - you will still be charged for the complete tank and 21% VAT will be applied on top. Snow chain options are not cheap. Evaluate the level of insurance carefully - excesses are steep if you have a problem and use the standard insurance option. "
" Try to avoid rentals with the full to empty policy - you will unless you are unlucky leave some fuel in the tank (as we did) and they will charge you a complete top up and then have to add 21% VAT for this service, thereby the customer is guaranteed to lose out twice over. "
PISA, IT - Reviewed by ALFIO - 20 December 2012
" Please do not reserve any future bookings I will make with this company! "
" Their terms are a rip off.Fuel policy all in fauvor of Goldcar.Returning a full tank is fairer.Safety equipment required by local law should be refunded on return(snow chain!)to charge 80 euro for them is daylight robbery.Terms very biased all to their benefits.Rates may be lowest but you end up paying double or more because of their policies.I will not use them again. "
PISA, IT - Reviewed by MARK - 20 December 2012
" High level of service from Auto Europe. Sadly let down by Goldcar Rentals at Pisa who should not be trusted. My problem was dealt with quickly by Auto Europe who I can't fault. I will use again but will ask to be directed to another rental company to avoid problems. "
" Far to many additions to the rental that they are not prepared to drop even though some are totally unnessasary. The rental would have been the most expensive from any of the car hire companies, the agent told me there had been many complaints. I would never hire from this company again but I will use Auto Europe and make sure I request this comany are not to be used by me. "
PISA, IT - Reviewed by MICHAEL - 26 June 2012
" Good service at a good price. "
" No problems, no fuss. "
PISA, IT - Reviewed by ADRIANA - 26 June 2012
" Like new website allowing choice of supplier!! Also had to cancel a car hire and my money was refunded within 3 days. Wouldn't use anyone else now. "
" Advantage staff at Pisa were very pleasant and welcoming. Car was a bit scratched etc but that was OK as you don't have to worry about getting any small scratches etc. I lost a wheel trim and they said no problem and no charge. Very happy with their service and would choose them again "
PISA, IT - Reviewed by JAMES - 26 June 2012
PISA, IT - Reviewed by GIDEON - 26 June 2012
" You used Advantage car hire company which rents out older cars. This meant that the car already had a few scratches and dents, which is perfect for Italy, as I was not nervous about getting a minor scratch (In fact I think we got through unscathed, but you never know what will happen in an Italian city) "
" They are a small company, so while the bigger companies have long queues to get service, we had virtually no wait either picking up or dropping off the car. Also, their staff seemed to all speak good English, so no communication problems. "
PISA, IT - Reviewed by ANDREY - 26 June 2012
PISA, IT - Reviewed by ROBERT - 26 June 2012
" Auto Europe was efficient and provided a clean car with good value. "
" The car was almost new and performed well on our trip. "
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