Sandwiched idyllically between the Ionian Sea and the Ambracian Gulf, the charming fishing town of Preveza is one of the lesser-known jewels in Greece's vast tourism crown. It lies in the heart of the beautiful Epirotic coast, an area dotted with charming seaside resorts, hidden coves, small mountain villages, striking landscapes and amazing archaeological sites. Preveza is a growing tourist hub with a modern marina, a small selection of excellent museums and many authentic taverns, all of which benefit greatly from their close proximity to the nearby Preveza Airport. There's nothing better than to take a leisurely walk along the town's peaceful seafront promenade to soak up the warm and friendly atmosphere provided by the locals either by day or night before relaxing in one of the town's cozy restaurants abounding with al fresco dining opportunities and a wealth of typically Greek eating options. The town's key attraction is Nikopolis, a huge archaeological site comprising 5th-century basilicas and a wonderful museum portraying the city's ancient history. The local area is also blessed with over 40 miles of golden sandy shoreline featuring some of the best beaches in mainland Greece. The whole region is primarily a beach destination, so you will be able to make good use of your car hire in Preveza by exploring the region's long coastline to find the beach that suits you best, be it the deep-watered Monolithi and Kanali beaches (both ideal for snorkelling) or Ormos tou Odyssea cove with its fine golden sands and safe, shallow waters.
With over 28,000 locations in more than 190 popular destinations all over the world, Auto Europe is one of the best-established car hire companies and a leader of the global vehicle rental industry. By working closely with all the top car hire companies, namely Enterprise, Avis, Europcar, Hertz, Budget, Alamo, Sixt, Dollar and National, as well as the pick of the local car rental providers, we can always offer our customers the right car in the right location at the right price. Scroll down to read the comments posted by other Auto Europe customers following their recent Preveza car rental experience in the Preveza car hire reviews section below.
" Car was ok would definitely use green motion again "
" Car l had booked wasn't available ended up with a v w golf instead but it was fine. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Had issues with the rental company (Drive) and never managed to pick up the reserved car. Even though we paid the Fully Flexible Cancellation premium, refund is taking way too long (20 days now and counting), and call-centre says they do not know when they will be able to refund. "
" Counter staff at Preveza Airport was rude and unhelpful. Even tried to scam us and charge 180EUR for no valid explanation. When challenged, they folded back and refused to fulfill the reservation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Overall just Excellent "
" The collection and drop off team were exceptional. A really positive experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book and good service. Average car and not easy to find as the main hire company was not called surprice and they only had a very small sign in their window. "
" Average car with previous damage. Just ok for the price. Very difficult to find as outside of the terminal, not clear when booking "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" - Voucher stated that the counter was 50m outside the terminal when it was in the Terminal building itself - Nothing stated in the T&Cs about cleaning of the car - Recommendation to other will depend on addressing the experienced issues "
" - Continually tried to sell us Full insurance when he could see we already purchased this from Auto-Europe - At pick up was continually was trying to sell us a car cleaning fee of 15 to 25 Euro. When we refused he wasn't happy. - Would not note down all the scratches on the car at pick up and at drop off was accusing us of scratches that were already present at pick up. Luckily we had a video - Stressful encounter "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 8
" As previous. "
" Car provided had engine management light kit on arrival. Was assured that all was ok. 30 mins after leaving car started misfiring and we were stranded by the side of the motorway with our young children. Took an hour to be recovered. 24 hours to get another car that was in poor condition and had 116k KM on the clock. This company should be ashamed of themselves. Would suggest you review how they operate. The car originally provided was dangerous and not road worthy. Happy for you to contact me for more details. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" Great car Great customer service "
" Great car Great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I will definitely use again. "
" very professional experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" very good. "
" smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" If this is the sort of service to be expected from rentals through this service we will not be using it again. "
" The car had engine faults within an hour of us picking in up. It needed to be regularly restarted to clear errors and would then ping up with engine fault every time we tried to climb a hill. It was very stressful and we were not given a way to contact the garage. The children were very worried about the repeated warning signs and it ruined what should have been a lovely day exploring the area. We told the counter staff on returning the car and it seemed that they knew about the error. I showed him photos of the repeated warning messages and asked for some money back. They refused because they said we had booked it through an agent so they did not have any money from us. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 2
" As above "
" The staff were polite and helpful and no complaints about the car. There were, however, two areas that need improving: 1 There was no correct information in the supplied documents about the location of the rental office. It's outside the airport buuildings, not inside as suggested. 2 The office is outside a large perimeter fence, which means that to access it we had the choice of a very long walk around or to climb over – and we are both pensioners in our 70s. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Everything was reasonably OK just don't recommend Green Motion. "
" I waited for nearly 2 hours to lick the car up. The operative was more interested in personal mobile calls than getting the car organised! "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Simple to book and provided great options. "
" Made very simple by friendly agents at the airport, no messing around with the refund once handed back either, which makes the experience all the more enjoyable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Same as above felt I was being ask to pay extra unnecessarily "
" I paid for insurance online At pick up point i was told this was inadequate and I had to give a depsit of a further 105 euros Hot ,flustered and neede the car Paid,but felt it was wrong and I was scammed!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent and easy website to use. Will use again, highly recommend "
" Professional service "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" The reservation was for Full to Full, however on collection I was told that it is same to same. Full to Full is easier and what I reserved. "
" The reservation was for Full to Full, however on collection I was told that it is same to same. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Otherwise all acceptable for our purposes. "
" Our plane was delayed and so we had to pay 25€ out of hours fee as their office hours are not as written on the booking voucher! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" I am not sure who was responsible for failing to notify me of out of hrs charge. It should be made apparent at time of booking. "
" After booking , and confirming, I was informed there was an € 40 out of hrs fee. My flight arrived at the correct time and was indicated on my booking. It was only 21 hrs which is not really out of hr for travel. This charge should be made apparent on booking . It represents a 35% increase of cost. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I felt a bit under pressure on collection. "
" I was sold extra insurance for being over 50 and extra insurance to use a ferry. I am a bit dubious about this. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Friendly and efficient "
" Friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" All good "
" Staff were friendly and everything was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" The car was perfectly clean inside when we dropped it off but the member of staff said the car wasn't clean enough. She was rude and unhelpful and spoiled the experience of hiring a car from Drive. Charging €25 to clean the inside of the car when it's already perfectly clean is just an unnecessary rip-off. "
" The pick up was great, there was a debt in the back hatch door that was not marked on the sheet (definitely not caused by us). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 7
" Very impressed with Green Motion. Both pickup and return were very easy "
" Pick up and return really easy and staff spoke excellent English "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" T "
" H "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" On site was excellent, however,when we tried calling the UK desk before we left to add a driver, the operator was curt and actually unhelpful. Had a real feeling of computer says no! "
" Counter staff were all outstanding, and that is not a word I have ever used in a review, but they really were especially good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Autoeurop are great but Drive were terrible Thank you "
" Drive were Very bad. Lots of hassle with the man on the desk when I pick the car up but kindly sorted out Autoeurop. The car was tatty high kilometres and cigarette burns on seat. When I returned the car the same man said it had a ver small dint on the door and I had to pay 330 euro I explained it was like that when I pick it up he then said ok 186 euro or I won't refund your 930 euro deposit. As I was about to catch my flight I had no choice but to pay it. I tried to complain to autoeurop but your lines were closed. I will make a formal complaint "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Counter staff friendly, good english for communication, car was in good condition, no issues apart from wait at collection. "
" Only issue, we were kept waiting for quite a while (about 40mins), the car was not ready when we arrived. Other than that all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" I will warn everyone I know that this is a scam and not to use Auto Europe. "
" There was no car and I have been charged. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" This is the first time I've ever had a problem renting cars through Auto Europe. I would certainly never want to use Green Motion again. "
" 'George', the chap at Green Motion who checked us in when we arrived at Preveza on 31 July, explained that we had been 'upgraded', but the vehicle to which we had been 'upgraded' was in fact a Skoda automatic in their 'Mini' class rather than the Hyundai manual we thought that we'd hired, and a 'downgrade' rather than an 'upgrade'. When I challenged this, George told me that our car had been involved earlier that day in a fatal collision and two motorcyclists had been killed and that he was to go to the police/hospital once we'd taken our car. He told us that we could go to Nidra to change the car if we really didn't want it. He also told us that the tank was a quarter full: it was one eighth full. By the time we'd filled up the tank, we didn't want to waste a day of our holiday trying to exchange it, but neither of us like driving automatics, especially in mountainous landscape like Lefkada. When we dropped off the car a week later (with the tank now a quarter full), I inquired after the people who'd been injured/killed in the accident, but the chap at Green Motion didn't know anything about it. I don't want to make any firm allegations about 'George' being economic with the truth, but he lied to us both about the amount of fuel in the tank and whether giving us a car from a lower category of hire was an upgrade, "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" When i returned the car, there was not problem, but I still have not had my security deposit returned to my account. Please advise when this will be returned. "
" When I booked the rental through your website, I was told to pick up the car from Surprise Car rental. This company did not exist and I tried to call Auto Europe and the person who answered the phone was unable to help me with information. I wasted over an hour trying to find a company who had changed their name. It was just luck that i found out the actual rental was with Eurowheels. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" X "
" Car registration was incredibly slow. Car quality was very poor - air con, radio didn't work. Gearbox very clunky. Interior dirty. Old and high mileage. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 3
" Reasonably efficient check in at collection and drop off. "
" Car had a couple of dashboard warnings - rear tyre pressure and low battery. I felt that this should have been checked by Green Motion. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" No problems, all went smoothly "
" Very efficient and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above booking in and out process needs to be quicker otherwise was good "
" The wait to get the car and book it back in was very poor "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I will definitely book again "
" I think it was Carlos who processed the paperwork on arrival - he was quick and efficient thank you Carlo. Then I took over the car from Andreas and on return handed it back to Andreas - great customer service from these guys and a nice car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good deal, but not as good as Green Motion although my insurers do not cover the latter. "
" Friendly staff, quick transfer. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" The counter staff were responsive and eager to resolve any problem. I would always recommend taking out the full insurance package with a car rental to avoid having to worry about any damage, especially considering the road conditions and type of driving in the more rural parts of Greece. "
" The whole booking process through to collecting the car was great, until I drove the car to find it was not safe to drive due to a significant vibration caused by the alignment or damage to the wheels. I returned the car explaining the problem, and was given a replacement vehicle straight away. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" The staff were very efficient and helpful the car was old with lots of damage "
" The car supplied was very old and scruffy lots of damage "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" Good except for condition of vehicle "
" All good as far as staff etc but condition of car wasn't very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" 100% satisfactory "
" smooth operator "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto-Europe experience to book is very good. The rental experience with Yours was OK. "
" The car was OK, but it had many small dings and defects. That in itself didn't bother me, but I was concerned that they had not all been recorded on the inspection report (I took photos). In the end it was no problem, but I'd rather not have had to worry about it leading up to returning the car - I have had issues in the recent past which took considerable time to sort out (not with this company). Drop off took longer than necessary because I had to return to the counter (there was a queue) to get my deposit refunded. Most companies but a reserve on the card that expires automatically, but Yours actually took payment from my card and I'm still waiting for the funds to arrive back. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 4
" Budget were great and very helpful Auto Europe are useless and take money under false pretences. We had chosen and paid extra for an estate car. When we were arrived we were offered a very small hatchback for 4 people as that is what Auto Europe had booked (Budget Group C hatchback = Hyundai i20. What we had booked was Group C Estate car = Opel Astra or equivalent. Ideally I would like Auto Europe to refund the additional money paiud to rent an estate car when none could be provided. In the words of the Managerr at Budget - "This locaton has never provided estate cars and we have none to rent" "
" Budget tried hard to fix the problems created by Auto Europe - see below at their own expense. Can't fault Budget for trying with the limited tools they had.......Can definitely fault Auto Europe for selling something that couldn;t be provided........ "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" Car was not what we ordered and has left me feeling cheated - would avoid Green Motion in the future. "
" Car was literally an old banger - would guess 5-6 years at least, lots of body panel damage all over the car and interior was tired and damaged as well. Gearbox was on the way out (had to double clutch to down gear on hills) and left us concerned about actually using the car to the extent we avoided some trips. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" Easy no hassle hire "
" Easy hire without any hassle "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" I have used Auto Europe before and have no issue with this company. However we felt very let down by Alamo. "
" The car was a very old Enterprise lease with 90,000 km on the clock. Its age added to my concern during two long 7 hour drives through the mountains to the other side of Greece. We had asked for a small car as we needed one to fit in a very limited parking space, however this model was two categories bigger necessitating an uphill walk at our destination. The car had a number of minor dents and scratches. When I pointed these out, I was told that the usual damage report would be emailed to me. Though no email was ever received. I would futher add that their customer toilet is one of the worst I have encountered anywhere. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 4
" used Alamo last year (Preveza) and the overall service/vehicle was very good. Same again this year. Fabulous. Will use Alamo next in Rhodes (June) and Preveza again in September. Alamo provides better and more reliable service than the three other companies I have used previously in Greece. Thanks, Dr Philip Davies "
" I used Alamo last year (Preveza) and the overall service/vehicle was very good. Same again this year. Fabulous. Will use Alamo next in Rhodes (June) and Preveza again in September. Alamo provides better and more reliable service than the three other companies I have used previously in Greece. Thanks, Dr Philip Davies "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Returning car to Preveza couldnt have been more efficient. "
" Check in at Preveza was painfully slow, took an hour. Car was mechanically sound but body work very tatty. To be expected as it was good value. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Excellent service, very quick pick up and drop off! All at an excellent price "
" Decent car, very professional staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Auto Europe side all good "
" Driver's wiper blade needed replacement and the interior was not clean "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" The car was in a poor state though with lots of dents and scratches. "
" Avis seem to be efficient at the check-in desks and the vehicle was close to the terminal. The check-in guy was excellent. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" See above. "
" My car hire with Alamo has always gone very smoothly. I cannot fault it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" My experience with Auto Europe was good. The price was reasonable and the transaction was easy. My only reservation would be because of your association with Green Motion. If I go to book with you again and see that company name - I would cancel straight away. "
" My daughter and I had to walk over a main road that did not have a pavement, with suitcases to a yard with a portacabin. We had to wait over an hour and a half as there was only 1 person there to book people in and the lady before me had a lot of questions/problems with her booking. When it came to me booking in, the power went down in the portacabin and so all the info was lost and we had to start again. The actual car was quite beaten up and so I was glad I took a video of the outside and I pointed out scuffs and broken parts as when I dropped off (I arrived at 4:30 and no-one was there - more about that later!) the lady pointed out a broken wheel shield that the man hadn't put on the form. She was going to charge me but I was able to prove it was already there and I had pointed it out. When I arrived to drop the car back the yard was closed. I had to call them and they kept insisting that the office opens at 4pm. It took me a number of times to explain it was actually 4:40pm. Eventually a lady turned up but didn't seem very happy at all to be there - like it was my fault she needed to work! All in all I would not recommend Green Motion at all and I would suggest, to save your reputation, that you are not associated with them. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 5
" Excellent rate and all instructions very clear. "
" Excellent, friendly staff, good vehicle and pick up / drop off very easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent. Would definitely recommend. "
" Very quick and efficient staff. Car in excellent condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above really, booking was straightforward and easy, plenty of info on individual car hire companies differing terms, eg full to full etc "
" Used Green motion in lefkas before a few times some years ago. Always good, no issues. Then office was inside terminal, but now outside across road, around 5 minutes walk across gravel compound with luggage! Apparently new office been built soon? Car had some damage and reception lady pointed out the damage and marked /took photos herself, as well as us. Only downside was we didn't get copy of the damage report as amended. Car was fine for the week, used every day. Other similar downside was dropping off, she seemed to query one of the original rear bumper damage areas but later confirmed it was on damage report. But didn't get hand over report which should have said all ok, nothing to pay. Even when I went back after dropping our luggage I could only get verbal assurance that nothing to pay and blocked deposit released, I know from experience Green Motion in UK are suspect at claiming damage costs that don't exist, so was wary, but they seem ok in Greece . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" Auto Europe have always given a good selection of company's and prices for car hire. Not needed them to resolve any issues yet so can not comment either way on how good / bad they would be in dealing with any problems "
" I booked green motion car through Auto Europe at Aktion Airport as I needed a drop off at a different location. The depot is a 200m walk along the main road (not too busy)from the airport . When we arrived there was a dispute in the office about the wrong type of car being offered to a family and them being told they could not get a refund! When I eventually got in to the office I was told there was a problem with my reservation as It was 1800 and the booking said collection at 1400? I had email and confirmed my flight number as requested. Anyway after a phone call all was o.k. Dropping off the car at Igoumenitsa port was very difficult as the office is located on main street with no parking spaces close by. Overall the car was fine but I would think twice about booking with Green Motion again from the my experience with collection and drop off. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 6
" All went without a hitch apart from finding the rental office which could have been worse if the airport had been bigger and busier. "
" While the check in experience was good finding the rental office was not easy. It is NOT in the airport as suggested but actually outside across the road and only identifiable by Enterprise banners no easy to spot Alamo signs. So I think there should be better info to cover this. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" I have always used Auto Europe when booking my hire car but this experience was by far the worst so far. The worst aspect was the poor state of the brake pads which felt as though they were completely worn out when braking. Consequently, we did not feel entirely safe when out driving which meant we used it only minimally, thus very much limiting the scope of our holiday. "
" We had to wait a hour and a half to get our vehicle asv there was only 1 member of staff dealing with both returns and arrivals. The car we were allocated was very old with over 91,000 miles on the clock. Although the exterior of the Fiat Panda was clean there were many dents, scratches and scuffs. The interior upholstery was in poor condition with extensive watermarks. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" No problems with hire or car "
" Too expensive "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Good efficient pick up but the cars on offer left a lot to be desired. "
" The staff were excellent, really friendly and efficient. The first car we took had to be returned as it had a loose component on the underside. The second car has bo rubber on the wipers and the tyres were under inflated. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" The worst holiday car rental experience I have had in 27 years of travel. "
" I experienced appalling service from start to finish. The process to collect the car was highly inefficient. Prior to driving away I was asked to leave a €1,116 deposit. When I was presented with the vehicle it was in very poor condition - with significant dents, bumps and scratches, particularly to the rear door. When I returned the vehicle I was told that a further scratch was visible to the front bumper. I was not involved with any incident which would have caused this, so it must have been done by a 3rd party. I was then made to wait for a long period before being told that I had to pay €410.41 for repairs in order to release my deposit. No valid reason was given for the extortionate cost to carry out repairs and I had no choice but to settle the amount as otherwise they were threatening not to release my deposit and I was in danger of missing the check in for my flight. It all felt like a classic rental con from the 1990s. I would do everything to avoid using them again and now have to undertake burdensome paperwork to seek a reclaim having paid for a Auto Europe Car Hire Full Protection at the time of making the original booking. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" As above "
" Nearly missed my appointment I was driving to, as rental office didn't open until after 1015. The car was hired from 10.00 This was after chasing them by phoning a person from the shared office. Not particularly apologetic. Could not drop off in the afternoon as office shut again. Car broke down. Luckily managed to fix it ( loose battery terminal) "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" Once again great service. "
" Amazing drop off experience - met but budget rep in in the airport (Preveza) petrol station and did the checks whilst filling up, so only had to park at the terminal and leave. Had read about poor experiences with other companies at this airport with people being charged for minor scratches that may or may not have been there before. Not an issue with budget. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Excellent "
" Excellent service despite being v busy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great experience all round "
" Very friendly and honest staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Great way to enjoy peace of mind car rental, no hidden costs "
" Hassle free, great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not impressed at all with green motion. "
" Warning lights on, tank not full, slow service in searing heat. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" Very good smooth car hire "
" Christos at the Preveza office was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Awful start to holiday due to appalling car hire firm "
" Very rude and unprofessional Would never recommend ! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" WILL NEVER USE GREEN MOTION CAR HIRE AGAIN. I WILL RESERVE MY THOUGHTS ON AUTO EUROPE WHEN SOMEONE HAS THE DECENCY TO ANSWER MY COMPLAINT AND EMAIL. "
" Having informed green motion that our flight was delayed for 3 hours, on arrival at Preveza airport in Greece we were informed that our car had been hired to another person and that we had to pay 120 EUROS to upgrade!! Having no option as the transport to the hotel had left we were given a very old car (6 year old) full of scratches and dents. No Fuel. Stained seats, Cigarette burns on the back seats. No spare wheel. Speedo reading showing just over 50,000 kms. On the booking form shown out at 48,000 kms. I found a previous hiring document for January 2020 when the vehicle was booked out with over 82,000 on the speedo. TOTAL SCAM "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
" No problem with changing arrangements - very helpful "
" Very helpful local staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great "
" It was my first time renting a car and driving abroad. Alamo were incredibly welcoming and made the process as easy as could be. Very pleased as was initially very apprehensive of what renting a car would be like. The man who worked there was really friendly and helpful, really recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" great "
" great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It was fine "
" It was fine "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" its not Auto Europe i suppose its the car company i picked to get the cheapest but yes i would use again for value in money "
" company was not carwiz it was Mercury, i followed the instructions given to me before arrival and noone was in the office, then he came over after a while and said he was waiting outside terminal for me that was t the instructions. said i got an upgrade in my car to the bigger one but i think i would have preferred the smaller one, ive had better cars in Greece. then on drop off there was noone there then eventually someone came and said to me he's not here just park up the car and leave the keys here ! didn't feel quite good about doing this. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 5
" The only efficient part of the Preveza airport experience was that they gave me my deposit back straight away. If they had questioned it at all i would have really lost it after my dreadful experience. "
" I had two different experiences with Green Motion. The car I picked up at Preveza airport ( stressed, tired etc) was awful bashed up, in terrible condition, scratched, rusty dreadful. Even the glove compartment was attached with a cable tie! I was too tired to argue. After a few days the car broke down because the the petrol gauge was faulty and at the same time the fan belt seemed to break. This was on a very steep hill as it was getting dark. We were lucky not to crash. It was a horrible, dangerous experience. Luckily a local stopped for us and, not only tried to help but went and got us petrol and brought it back. He was amazing. we then contacted Camilla at the Green Motion office in Nidri who was with us in 20 minutes, guided us back down the hill ( with the help of our saviour's petrol ) back to the Nidri office. She got us another, better car and was hugely helpful, kind and efficient. She was great. She should work for another firm. The staff at Preveza airport were hopeless. I would NEVER use Green Motion again. Not only was it a terrible car but it actually put us in physical danger. The fact that you recommend them means we can't recommend you either. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
" As item 3 above. "
" I was not met at the airport and the drop off was dreadful. The car was ok. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 6
" The lads were helpful and friendly, the prices are the cheapest I found, even with the additional card charge - but just be aware they are not on airport and if you return your car earlier than you said, they may not be open. I was half an hour early for drop off and had to wait for them to open up (even though their opening hours said they'd be there). "
" They are not 'on airport', you have to cross the busy road with your suitcases to find it, and the cars are generally well used but clean. The main problem was the deposit on my credit card wasn't just 'held' it was taken and then returned at the end of the holiday, so despite no damage to the car, I lost £55 in the charges and exchange rate between the two transactions. This does not usually happen with other rental companies. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" More efficient than other companies I have used in the past. Booked early to get a good price and was pleased with the car and its condition A very smooth transaction and experience which will entice me back again "
" My third time of hireing a car from Preveza and was by far the best experience so far. This was my first hire with Europcar but would not hesitate in using again next year "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Very negative experience which cost us more money to rent another car. We will apply for a refund on our return, as the experience was so poor. "
" We were unable to collect our car as our Credit card PIN was not accepted. The man before us had his card blocked after trying to input his PIN so we didn't want to risk the same problem. The agent was very unhelpful and aggressive so we went to Avis, who were happy to accept a debit card. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 2
" AE customer service lady was helpful when I call to advise about the delay and said that AE can help with GM if there were any problems I called AE whilst at GM in order to get help but the male operative I spoke to was extremely unhelpful This was by far the my worst experience with renting cars over many years "
" Rental Office was outside Airport which was not advised during booking Office was closed on arrival and had to wait for 2 hours in the scorching heat, after few calls to Green Motion GM did not hold the car despite my advice to both Auto Europe and GM that I would be picking up the car later than the time shown in the voucher They alleged that the booked car was not there and charged me 50% more for allegedly another car. They took advantage of me. GM operative was extremely rude "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good value "
" Collection process a little slow, but drop off excellent "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Ok but could be better with cleaner car "
" Had booked VW Up or similar. Was given Fiat Panda diesel. I did not consider this similar! Was not very clean - carpets and mats dirty. Receptionist was on long telephone chat on return and kept me waiting "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 5
" Excellent customer service. Fully recommended "
" Very professional service. Vehicle was prepared and ready for when we arrived from the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good service nice car "
" Seen very good company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service all round as previously just a pity the car we requested was not available "
" Excellent service just a pity we didn't get the car we chose "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" See my complaint "
" Complaint sent to MD of Auto Europe. Holiday autos and others have banned Green Motion for good reason. If l had known that auto Europe operate with these criminals, l would never have booked. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 4
" Quick and easy! "
" Friendly and welcoming staff. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Expected better "
" Staff friendly. However, as evening approached, darkness fell we could not see clearly through the windscreen. Next morning we tried to clean it. This wasn't successful, it seems the screen had been cleaned with a greasy rag. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" AE were great, and man at Avis was fine - just the condition of the car was awful. "
" Service was excellent, but the car very poor. 87,000 km on clock, and in a very poor state. Told it was full of fuel, reality it was 3/4 full - we only noticed that about 10 minutes away from airport pickup and it was midnight so too late to go back. We returned the car full of fuel. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" A very easy transaction with pleasant staff and no hassle. Would definately use again. "
" The desk was very efficient both on collection and drop off. The car was in good condition and very clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Worth the wait "
" wait to collect car a little too long "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Somewhat concerned at the apparent lack of Quality Control or accuracy of information regarding the companies you contract with! "
" Several very serious issues need to be flagged up:- 1. Green Motion took the 806 Euro excess charge as an actual up-front payment and then refunded it at the end (although they SAID they would merely block it onto the card - and others had the same experience). This could cause problems for anyone, like myself, who will have to pay the credit card bill before the refund arrives. 2. The refund of 806 Euro actually has yet to arrive in my account (processed on the evening of Wednesday 2 Sept, now Sat 5th Sept, still watching for it). 3. The Green Motion Office is NOT on the airport, despite their claim that they are there. Their office is now located outside the airport compound and across the road. There were no signs for where to go, and nobody to meet us. We wandered round for a bit, and then luckily one of the other car-hire offices was able to give us directions. We were not the only ones trying to find them! 4. The office was locked when we came to return the vehicle. No contact details provided, and no indication of when staff might be expected. Staff arrived late, with no apology for the distress or inconvenience caused!! We were not the only people waiting to return their car that evening! 5. They were, however, very keen on price, and the car was in fair condition, so it did work out ok in the end. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 8
" See above "
" During the return inspection two small scratches were found on the front bumper- these would ten minutes to repair but we were charged £300. Total scam artists. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 8
" See my comments above. "
" Unlike several other car hire companies that I have used at Preveza, this time everything went very smoothly, no hanging around waiting to be attended to. The car was very clean and tidy and there were no faults with it at all. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" This is the 2nd time I used them will be back. "
" Very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" One of the best experiences of car hire we have had. Easy collection delivery. Car as expected. Nice, helpful staff. "
" Very efficient and professional service. Friendly and helpful staff. Easy pick up and drop off. The car was in good condition and exactly as we ordered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good and easy to book. Better explanation of what is covered by extra cow payment etc "
" An hour and a half waiting to collect as desk unmanned. Lots of minor external damage had to be assessed before leaving. Return took around a half hour. Would not book with them again. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
" Very good except the car already had damaged rear door panel. "
" Very good all round. The only issue was there was damage to the vehicle when we picked it up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Great service car could have been cleaner outside and could use sime additive in the screen washer but not a problem "
" Great service car could have been cleaner outside and could use sime additive in the screen washer but not a problem "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" See above "
" Not there to meet us at airport. Had to ring your head office in a London. No one head of Abbycar. Finally after wandering about off airport other car hire. Someone said AutoUnion and that's where it was. My wife very upset. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" Very easy pickup at airport. No problems. "
" Very slick service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" All worked well "
" Good service with desk at airport "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Attracted by the cost and Auto Europe seemed to deliver what was required - but so do many other 'broker' type outfits. "
" The pricing policy meant that we saved £250 by making two consecutive bookings 28/8 - 1/9 & 1/9 to 14/9 rather than one booking for the whole period. Despite trying to make alternative arrangements we were forced to return to Preveza airport with the first car and take a second vehicle. This was a total wreck and we then needed to go to our local office of Green Motion to get it replaced. Green Motion were slow, inflexible and unhelpful plus they had overbooked cars at Preveza airport and everyone was waiting on cars to arrive to be taken out again. Having said that, the lady in Nidri was very helpful. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" Attracted to Auto Europe by the cost but disappointed with service and vehicle. "
" Collecting the car was very slow. Car was a bit battered and I took about 20 photo's of the damage! "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" See 3 above. An issue between AE and GM should not impact the customer. I was left with no choice but to pay the duplicated charge if I wanted to get on with my holiday. Apparently the issue has been known to GreenMotion and AutoEurope since May'19 so surely it shouldn't have impacted me in any way. I am really disappointed. "
" Pretty standard for hire car service. Not happy about being double charged for out of hours pick-up due to an issue between AutoEurope and GreenMotion - not my issue, but I was forced to pay. Now chasing a refund. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 8
" As above will use one I've used before "
" Everyone complaining about condition of cars.ours was So bad it was difficult to see some Where where there was no damage! This worried us in case we missed a scratch and was charged on return! Thankfully we wasn't and lady said cars are new at beginning of year.Ours DEFINATLY wasn't.Apart from excessive damage in side bits like leather round gearstick worn and buttons miss ing and parcel shelf.bonnet was even faded like a car of more than 10 years old!.We have used other rental cpmpanies from same airport before and always been happy. WONT be using green motion again. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 1
" We are always dreading this part of our holiday - picking up the car. It seems to be stressful almost every time. This experience was better than most. "
" Very straight forward. They did try to get us to buy extra insurance for tires, etc, but did not insist, which is helpful. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The car was badged as a golf or equivalent, it was not. It was a substandard underpowered car. "
" The car was very underpowered and the air conditioning hardly worked, so we did not use it. The receptionist was very surly and unhelpful, my son also had the same experience with her a week later. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 3
" I have been hiring cars for many years. Compact category usually includes cars of 1400 cc as minimum. Anything less than 1400 is Economy. I booked with GM through Autoeurope twice since May. In both cases they offered me a car of approx 1200 cc. This is misleading. You should make absolutely clear in your website the size of the car so you don't mislead your customers. I'd appreciate your response "
" Please see overall comments below that relate both to GM and auto Europe The first car was a vey old one with technical problems but the 2nd car was ok. The staff at GM were helpful at the end in exchanging the car "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 4
" NIGHTMARE "
" This was the most stressful car hire ever my husband and I travel a lot and have never had such a bad experience. The counter staff was most unhelpful I admitted I made a mistake in forgetting a credit card which fair enough was my fault but to change a name on the booking cost me another 300 + pounds on top of the 525 pounds I had already paid for 5 minutes work.what a rip off.The staff on the phones were very rude and abrupt when I tried to call for help. The car had such a small amount of petrol and it was 11pm when we picked it up we were worried we would get to our destination as only one petrol station was open. Car was scratched to bits and tyre light kept flashing to which staff said was ok !! Light is there for a reason we had to keep checking tyres. Avoid at all costs "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
" I have used Auto Europe for years and this is the first really bad experience I had so far - however, the issue was not on their side. "
" Our flight was delayed for a couple of hours. They 'knocked down' our reserved car and forced us to take a more expensive instead, paying around 100 euros more (27 for a late arrival, which fair and 83 euros for a more expensive car that we didn't ask for). It was Saturday, midnight... we had no other option than paying. They gave us a hand written form to 'claim it back' from the air travelling company (Easyjet). Appalling way of increasing profits; if you can, don't choose this company. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Overall they provided a very good service. The prices were very reasonable possibly need to tighten up their processes of checking cars before they go to the customer. Check Brakelights and ensure regular servicing is done. "
" The initial car provided was not good however, Green Motion were very good to replace it with a much better vehicle. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" See point three. "
" Car was of a significantly lower spec than promised. Key fob didn't work, USB charger didn't work, interior had chewing gum all over it. We were charged a €25 late fee as our flight was late. We had to queue for nearly an hour to pick up the car and a similar time to drop it off. Our friend with us hired a car from the airport at the same time and got a significantly better quality car and faster service for the same price. Very dissatisfied. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 1
" Our Thrifty hire car was cheaper to hire through Auto Europe and we found the whole experience from booking online to collecting and returning the car to be easy and professional. "
" I entered my details online before travelling and the paperwork and car were ready for a quick and smooth collection. No problems with deposit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Customer service at auto Europe excellent. Hertz car rental and thrifty ,customer experience-Left me feeling ripped off. "
" I gave my credit card details for fuel, €55.12. I returned the car with half of a tank of fuel. Only on my return to UK have I now found out I have been charged €16 for physically topping up the car and €22.23 for the actual fuel used, at no point was I made aware I will be charged €16 for someone to top up the fuel, ripping off customers. for this reason I will never hire a car from Hertz or thrifty again "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Still best value broker "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy car rental "
" Easy rental polite staff good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" You should be totally upfront with your prices, and not have the hidden extra's on arrival. "
" As far as I understood I had paid for this car in full with you,but on arrival was asked for 24.80 euros extra which was not part of the deal as you were aware of our time of arrival. I was then asked to sign for a well used and dented /scratched 69000klm car in a pitchblack yard with no lighting at all which I think is unacceptable. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" dreadful cheated out of a lot of money and a stain on the rental industry im coming after you "
" cheating money grabbing thieves i will be after them when im back in 2 weeks time "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
" Mid price option good value for money for car, condition, location and overall service. Will definitely try use again. "
" Extremely convenient new location at airport. Good new-ish Suziki Swift which was fine for the roads in and around Sivota. Straightforward hassle free damage check on return. Pleasant helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Clear instructions, very reasonable pricing even taking into account the extra I was charged at pick-up because I was taking the car on a ferry, something I wasn't aware of. "
" As I was travelling to an island, I got an extra charge added at pick-up, understandable but not something that had been explained up until then. The drop-off procedure wasn't entirely clear and we were queueing with people picking up and still had the check in for our flight. I appreciate the pick-up procedure by its nature should take longer than drop-off, so there should have a separate area for drop-off. There was plenty of time for us so no issue. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" The condition and presentation of the car was below that which I have experienced in the past from that location and I would avoid using this service again "
" The cars central locking was defective and despite ringing to report it it was never fixed sothe car was unsecure for two weeks.The parcel shelf was missing so any items would be on show combined with broken locking system nothing could be left in car.It was a concern throughout the hire period. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" Good level of service "
" Everything went Quickly efficiente and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy hassle free experience "
" Quite a wait at the counter but staff very friendly. Car was okay but did have 60,000km on the clock and suspension was a bit dodgy but overall was reliable. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" I regularly use Auto Europe as they usually offer the best choice and value "
" Good clean car, pick up immediately outside the terminal. Unfortunately we were delayed at the counter around 20 minutes (I think due to problems with another customer) and no other staff were available to help "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Overall not bad just the car let it down slightly "
" Car wasn't the best a bit ropey "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Highly recommend Green Motion and will definitely use them again in the future "
" Fantastic staff and great price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" see 3 "
" A good overall package, adequate car, all in good order , clean reliable economical , slightly dented here and there, but no major damage. No quibbles on return , and all at a very good price that gave us excellent value for money . Certainly will use Green Motion again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" The booking process works well but our experience with Green Motion makes us reconsider our choice. "
" We have already raised a complaint. We were subject to attempted fraud (repeated to the customer after us) by which the Green Motion staff fakes an incorrect PIN for the credit card and then tries to sell insurance at £11/day. We busted this fraud by calling my bank. We were then given a vehicle not matching the registration on our paperwork. We were not able to inspect the vehicle and were treated with utmost contempt by the Green Motion staff. The whole ordeal delayed us by several hours, getting to our accommodation at 1am! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 4
" don't know who to blame for this appalling treatment - mainly green motion of course. Why had we been charged twice for late collection, your 2 companies need to put that right. Perhaps you might wish to sever your connections with this crew. Camilla at Nidri office was their only saving grace "
" Charged for late night collection, which I am sure was included in original payment - our flight numbers and times were clearly quoted.. Given a different vehicle from what was ordered. Given a vehicle which ran out of fuel after 23 kilometres at 01.30 hrs ( no petrol stations open DESPITE being told there was a petrol station open 10 kms down the road from airport, there was but of course it was closed. ) At about 02.30 Lekas traffic police arrived to help out. They tried all the numbers on the rental agreement - no reply. They had to arrange a can to get fuel at late-night pump in Lygia 3 kms further on. Finally arrived at our property in syvota at about 03.45 ( 05.45 UK time ) very tired and unhappy "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
" No trouble car hire everything went smoothly "
" Very pleasant and efficient service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" i would like to have this charge for out of hours refunded and the fuel i over filled the car with please "
" I specifically phoned Auto Europe to ask if the hire desk was open late because of my flight times. Yes i was told which is why I booked but was charged 25 euros for the privilege. The staff we surly and argumentative with everyone not just me. they wrote the wrong fuel level down for the initial hire which i only noticed after i filled up the tank ready to go back and i checked the photo of the level i had taken. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" All very good "
" Very Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great value, quality cars "
" Efficient , friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy to use "
" Great value. Had to wait for them to check care on return which was slow. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Very good "
" No problems, very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I will always recommend that people use you. "
" As always the staff at Preveza airport were fantastic and efficient as ever.The car VW Polo was brilliant.I had a slight problem with the starter motor and although I didn't need them the back up assistance was very Good,the problem sorted itself out.Yes very satisfied all round....thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent experience with friendly efficient staff. "
" Fast and efficient hassle free car rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very dissatisfied with the collection of the car, and not very impressed with the return when there was disagreement as to whether the fuel gauge was showing 3/8 or 1/4 full. When the contract stated full to full., but carv had not been filled for collection. "
" Desk not manned for collection.40minute wait. Very hurried vehicle inspection, missing several existing marks to bodywork, that I photographed for my own protection. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
" Very straighforward experience "
" There was a delay in picking the car up and I went to get a coffee between signing all the paperwork and them findingnthe car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Very efficient hiring experience "
" I had an accident which required a replacement car. They handled this very well. I am now claiming on Autorefund "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Nothing more to say - I can recommend this company. "
" A generally good experience. Friendly staff, good car, and everything went smoothly. It was NOT good that we were given the car with an empty fuel tank; we wasted half an hour filling up when we needed to get going. Much prefer to have a full tank and return it full. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Hertz Preveza are theives "
" Scammers told me car was fine then found a mystery dent under the car when I brought it back. Walked straight up to the where it was then looked under the car and said, oh this wasn't here before, boom hit me with a €250 damage fee. The are crooks. I spoke to 3 other drivers waiting for the same plane as me that had been hit up for damage to their cars they knew nothing about. Only one was let off everyone else was forced to pay. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" Our experience overall has been excellent. We just don't recommend any services to anyone. "
" Excellent. The Service was efficient and friendly. The vehicle was clean and worked well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" very convenient service and very easy to book, would definetely use it again "
" everything went very smoothly, I enjoyed the rented car, perfect service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We had signed up for an excess insurance.. but green motion did not know any thing about it . "
" The condition of the car was not good . We drove around with 4 warning lights on . No idea what they were for the manual book was in Greek. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Exvellent car. Almost new. "
" No problems encountered. The car at Prevaza was a Hertz rental car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Because they provide good professional service at Preveza. "
" Good professional service in Preveza "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Fly in to Preveza,pick up the car,use it for my duration,drop it off get on the plane.What could be easier.I had no complaints whatsoever ,I can only heap praise for my experience and hopefully on every future visit to my Greek home. "
" I was so impressed with autoeurope that on my frequent visits to my house in Sivota Greece I will continue to use the company.Good cars and the staff were very efficient and courteous.The charges are also very competitive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very disappointed that Auto Europe said my reservation was fine and had been accepted, only to be met with huge additional charges on arrival. By which time it is too late to cancel the booking. Terrible customer service. "
" Terrible experience, very unhappy and will not be using Green Motion again. We made our reservation in advance and was told initially that the reservation may take a couple of days to be processed, then received an email saying our reservation had been accepted and all was fine. Arrived at the Green Motion desk after our flight then to be told that we would have to pay an extra 210 euros because the email was in my name and the credit card we used was my girlfriend's. We said this it is fine to name my girlfriend as the main driver and would also pay the additional driver cost if it helps as we only had my girlfriend's credit card. They said it was not possible and the only way to continue our booking was to pay 210 euros. Our entire original booking was only 150 euros! Find this unbelievable. How can you accept my reservation after 2 days of processing to then tell us at the arrival desk that the only way the reservation is valid is to pay an extra cost that more than DOUBLES the cost of the original booking? I expressed my dissatisfaction and requested to cancel the booking, to be told cancellations must be done 48 hours before arrival. This borders on blackmail. Obviously we had just arrived in Greece and would be stuck without a car. I am appalled at this level of customer service, your company obviously does not rely on repeat service. I will be sharing my review online. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" Worst car hire company we have ever used and we will never use again. "
" I decided to up grade the car when booking, the car we was given was an old Nissan Note, which was dirty, part of the rear brake light was missing, the boot made an awful noise when opening we couldn't properly check the car as all the lights went out in the airport and there was no fuel in the car, as we landed late we was directed to the nearest petrol stations which were closed and I am sure the staff knew that hence why it was empty so in the pitch black in an area we didn't know we had to find a petrol station! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
" Overall very good. "
" Excellent and very helpful staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Car hire made easy "
" No problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe side of things fine "
" Appalling - car was like a stolen vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" We very rarely hire a car abroad because there is always some problem. Our recent experience has merely confirmed that view. We spent an hour trying to sort things out with Budget when returning the car. It took the edge off our holiday. "
" when returning the car Budget informed me i owed another 35.25 euros because there was a shortfall between what i had paid and what they had received from Autoeurope who i had booked with. Luckily i had the receipt from autoeurope showing how much i had paid them and they mustn't have passed the full amount on. I asked Budget to phone me the next day to let me know that the situation had been resolved but they never did. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" I use Autoeurope extensively. I really expect to be considered a valued customer & anticipate good service from your partners. Very disapointed on this occasion. "
" I booked a VW Up which I expected to be relatively new & ended up with an old Fiat Panda with very poor headlights. Apparently I had no option except to upgrade which is not an option !! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" Yes "
" The staff that were, working were not very efficient, especially the woman that was in the office, and there weren't enough staff anyway. We waited over an hour to get the car in the first place. And then the same thing happened booking it back in. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Clear and concise instructions, all went smoothly. "
" Very helpful staff at Preveza airport. Thank you very much Brian. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent car. Good service. Friendly and helpful staff. "
" picking up the car no problem how ever the radio cd and clock did not work there was a info code on computer saying tyre pressure check but they were ok .The problem or more import was on return of the car to the enterprise desk at airport , we arrived there to hand over at 9 am and waited until 10 45 am and still no one there to check and take car off hire , by then are flight had been called so I had no alterative but leave the car with green motion desk . "
" poor has above note "
" Car was dirty and lots of dents tank was not full office closed on return even though it was meant to be open "
" I took out full insurance when I booked only to be charged another 4 Euros a day extra when I picked the car because things like undercarriage & tyres wouldn't be covered, it felt like I was being fleeced "
" Took a long time to get a full confirmation. "
" It was a very old/high mileage car. "
" Unfortunayely the car wasn't delivered with full tank as the contract says. We washed the car just befor returning it and took pictures. I can recommend AutoEurope "
" The car was dirty inside and out and on its last legs. It was also not the car that we booked. "
" superb service "
" first class service "
" the car we hired was reliable and economical. however it had a radio fitted but the aerial had been broken and not replaced so we could not use the radio. We arranged to return the car at 5pm at the airport, but no nobody was at the office until 6pm. The staff at the office tried very hard to sell us extra insurance in fact too hard, pressure selling has never impressed me. They also tried very,very hard to find something wrong with the car to a point of being offensive. The cost of the hire for the car was very good, the rest was to say the least awful! In all the years I have been hiring cars in Greece this was the worst example of customer care. "
" Very efficient, Cheaper and easier than booking direct...thank you "
" The AVIS rep was excellent, very efficient and explained the insurance cover and additional cover in very good English. Highly recommend "
" Sorry these suggestions apply to you about National.Arriving in darkness make the car inspection almost impossible to do accurately. Returning the car in what I am sure WAS in the same condition I was hit with a bill for a small scratch under the offside front bumper. Cost with tax £154!! I do feel this is a bit of a con by your local agent. I DON'T THINK THEY LIKED IT THAT I HAD INDEPENDENT COVER FOR ACCIDENTAL DAMAGE AND THEY WERE NOT ABLE TO SELL ME A POLICY.I had the feeling they were determined to find something wrong!! The manager was very quick to point out that it wouldn't have been a problem if i'd taken out their insurance cover. Other than that the arrangements worked fine "
" See above comments "