Auto Europe
- North America
- Central America
RENT A STAR PORTUGAL CUSTOMER REVIEWS
- 8.3
- 8.2
- 9.3
- 8.2
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
RENTASTAR PORTUGAL Car Rental Reviews
Average Rating for Rentastar :
PORTO, PT - Reviewed by SHEENA - 21 September 2025
" The return procedure was not explained "
" We had booked a Fiat 500 or similar but we got a Mercedes automatic large car. The car was lovely but I didn't want an automatic or such a large car. The staff were very good. You have to return the car cleaned or pay €10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LISBON, PT - Reviewed by GAVIN - 03 September 2025
" Only downside was the 15 minute journey to the airport from the off airport site and the 20 min wait for the driver, but worth it for the value for money "
" Cheap. Nice A class Merc, with a few scratches agreed at start of rental. Have to bring car back clean or pay for cleaning - either €15 upfront or €25 on return, but this ok as rental cost was cheap. They did block over €2k for not taking Excess cover which seems a lot but returned it OK at end "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by ADRIAN - 05 August 2025
" Good prices and value "
" We had to wait approx 15 mins for the shuttle bus which was not bad, when we dropped off there was no wait, The car was a lovely Mercedes A180 hybrid, no issues with drop off. Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DAVID - 10 June 2025
" I have used Auto Europe several times now and always had a good experience. "
" Great vaue for money and efficient organisation of pickup and drop-off. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROGER - 10 June 2025
" Excellent all round "
" Their depot is off site but the pick up arrangements were very straightforward and the car was excellent value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARTIN - 27 May 2025
" Good all round experience "
" Good all round experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BEHZAD - 27 April 2025
" Will definitely hire from them again. "
" Friendly, efficient, nice cars, and good value for money. Pick up instructions need to be clearer. We ended up calling them and the van was at the airport after 10 min, so it was OK. It's definitely good to hire from them, but it's best to call them as soon as you're out to arrange pick up. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by PHILLIP - 24 April 2025
" Just easy allround with great service "
" Pick up clean and efficient. really nice people, and provided a free upgrade which was lovely mercedes car. Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by TRACEY - 04 April 2025
" would definitely recommend "
" They are excellent supplier "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARIA ALEXANDRA - 04 March 2025
" Stressful at first with no manual cars available. I would recommend to sny automatic car drivers, unfortunately not for me. Fantastic staff at Porto "
" Staff were very nice and helpful. 1 big problem is that I only drive manual cars and always take particular care to make sure it says manual when I book. I was horrified when I went to collect my car, in the very busy zone of Porto, and was told that even though they advertise manual cars, their entire fleet is automatic!! This was a huge issue for me. This oversight needs to be corrected on-line immediately. I had to travel to rural Portugal and was not comfortable or confident to drive an automatic having tried once before and it being a disaster. Luckily the fabulous staff at Porto found me a 3 seater van, which saved the day as we were only 3 passengers. This caused me unnecessary stress. Please change your description of hire from manual to automatic. All other aspects were first class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PAULO - 01 March 2025
" Very good "
" Straightforward quick check in and out "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DAVID - 28 February 2025
" Easy to use search engine and fantastic prices. Great experience all round. "
" Excellent car, free second driver and quick turnaround on return. Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOSE - 10 February 2025
" Very easy to rent "
" Absolutely fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by COLIN - 24 January 2025
" Smooth service from the airport. Administration at the office was slick All went to plan and car was perfect. Better than expected at a fantastic price. "
" Efficient service and friendly and helpful assistant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTONIO - 10 January 2025
" Super satisfied. "
" Excellent car, and the staff very friendly and always ready to help. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by HELDER - 19 December 2024
" Great experience. "
" Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NEIL - 19 November 2024
" Well worth the money "
" Very friendly and informative easily communicated Good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 13 November 2024
" All good ! "
" Excellent Service from Renta Start including pickup from Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ALAN - 28 October 2024
" I wanted to hire a small car to travel around in. Rentastar only hire out Mercedes cars and there was no hint of this during the booking process through Auto Europe. They don't hire out small cars so I received an A class Mercedes and I wasn't after a high performance, prestige car. The whole booking process was very misleading. "
" They were supposed to collect me at the airport arrivals by holding a sign up. Nobody appeared until 2 phone calls later. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOAO - 14 October 2024
" Good experience overall "
" Overall good experience, the only downside was just one staff member to pick up the clients and to do the check in. Long wait. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by TRACEY - 27 September 2024
" Excellent, best car hire company ever used "
" Excellent service, friendly and efficient staff. Car was like new "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by HELEN - 15 September 2024
" See above "
" Initial confusion, as Auto Europe paperwork said I would be met at arrivals in Faro - no-one was there- had to ring Rentastar, who then picked us up Our car had a low tyre pressure warning - they pumped up tyre and we accepted car. Next day we drove the car and warning came on again - we returned car to Faro, and were kindly given another car. great service from Rent a star but disappointed we had to drive to Faro to return it "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LISBON, PT - Reviewed by NEIL - 12 September 2024
" Incorrect paperwork from you, see above. "
" Your paperwork states that I would be met at the airport by someone with a sign. I spoke to one of your competitors who informed me that I had to call you to get a collection. We waited 45 minutes at the airport before being collected. Change the information provided! You would have received 10/10 marks if it hadn't been for this. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANDREW - 07 August 2024
" Happily recommend rentastar to anyone "
" As quick and helpful as could be "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ROSMARDIANA - 05 August 2024
" Organised and helpful - shuttle from the airport great "
" All very well organised - would have been good to have the electricity fully charged too. Staff excellent "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARK - 29 July 2024
" You do not share all the details. The pick up directions were incorrect. No address was provided for the car hire firm. Additional costs are not made clear "
" Charged a car cleaning fee - never heard of that one before of 15 euro if in advance or 25 euro if paid later - this does not appear on any paper work. They do not meet you at arrivals. You have to call an then they send someone. Waited for a driver to get dropped back at the terminal. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ABIMANYU - 04 July 2024
" Overall great booking experience. "
" Rentastar delivered fantastic service throughout, even before we arrived I was worried about picking up the car late but they were very prompt with their email responses and always gave a lot of support. Even picking up the car past midnight after our flight was delayed was so easy! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DONATAS - 23 June 2024
" It was very nice Car as described, good price and easy to deal with "
" Would recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by GABRIEL - 20 June 2024
" 5 stars staff and cars excellent customer service "
" Very friendly staff Very good cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by EDWARD - 14 May 2024
" Fantastic "
" Brilliant team, friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ADRIANO - 07 May 2024
" All mercedes cars with a very polite & professional service "
" 5 star service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RUI - 08 April 2024
" Amazing and straightforward "
" Overall went well no issues at all , just one thing I wish it was a diesel car instead, hopefully next time . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JAIME - 21 February 2024
" AAAAA++++++ "
" Nothing to say, lovely and friendly staff. Absolutely positive experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by VICTORIA - 30 November 2023
" Very long standing autoeurope customer and this was another great job "
" Great car. Very helpful team "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by HELDER - 21 October 2023
" Very easy to use, and works all the time. "
" Great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SARAH - 19 October 2023
" Pick up instructions from the airport need to be updated as these were incorrect, the desk mentioned doesn't exist and you need to call company "
" 100% Professional, friendly, efficient and amazing value. Car spotless and a stunning drive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DOUGLAS - 04 October 2023
" Very good "
" Very good friendly and efficient service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by NICHOLAS - 07 June 2023
" Auto Europe are the best comparison site around, in my opinion. "
" Rentastar is only located about 2 mins further away from OPO than the 'on airport' rentals. Their cars and collection bus are top class - all fairly new Mercedes. Gripes? We had to phone from the terminal to get them to collect us, even though they knew which flight we were on, and they charge a Euro 10 car cleaning fee (which in fairness you can avoid if you give the car back in the same condition as when collected, but probably worthwhile. Really nice staff too. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANTONIO - 02 June 2023
" very good "
" good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SAMUEL HARRY - 30 May 2023
" The cars that this company rent are all Mercedes. They are good vehicles, not the newest but perfectly servicable. All the items you might need are extra cost over & above the rental. It was irritating that some of the included tech had been decommisioned in order for them to sell you inferior extras. They also tried to charge me additional costs(insurance) that we had already paid for with my contract with Auto Europe. But I understand that this is common practice in the car rental industry. "
" The vehicle had been modified so would not accept apple carplay or android, so could not play our music or use google maps. The SD card that they sold us for sat Nav was useless and a waste of money. The car war 3 years old and had lots of scratches & stonechips on every panel. On return they said they found a new stone chip on the bumper and charged me an extra 100 euros for the alleged extra damage. I cannot say for sure if it was there before or not but when you have a plane to catch it is difficult to argue the toss especially when the have already frozen £2000.00 on your credit card and just deduct the payment. The guy who returned his car at the same time as me was charged 260euros for a scratch on the boot panel where he had loaded & unloaded his luggage. I think there has to be a reasonable amount of wear & tear expected on a holiday hire car and they were particularly pernicity. This rather leaves a bad taste on the car hire contract. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 5
PORTO, PT - Reviewed by CARLOS - 11 May 2023
" Very good car rental with good cars "
" Good experience and a good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by HAROLD - 07 May 2023
" All in all, entirely satisfied "
" Friendly and professional. And the cold bottles of water a welcome bonus "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CARLOS - 01 January 2023
" Happy with it. "
" Happy with it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by JOHN - 12 December 2022
" I have been a member of AutoEurope for many years and have tried other companies but none have really matched their ease of booking. "
" The whole experience was excellent. We were met by Michaela who was welcoming, friendly and explained everything through the process in detail. Don't let the high block on your credit card put you off, the cars are immaculate and returning was easy, as was filling up just before you get to the gate! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by VITOR - 29 November 2022
" Vehicle not in great condition and waiting times very long. "
" Waiting times for collection and drop off were very long collection took well over 45 minutes when no one else was there. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 6
PORTO, PT - Reviewed by JOSE LUIS - 28 November 2022
" Easy to book and fair prices "
" Very easy pick-up and drop of. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 26 July 2022
" Autoeurope was very clear and helpful, as usual. "
" It went very smoothly and the Rentastar representative was very helpful and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by KARL - 14 June 2022
" Overall good, other than the couple of comments above. "
" The car was clean and great - only 2no elements of critique were: - being told at check-in that I could pay 10EUR there and then in order to avoid paying 15EUR on returning the vehicle for cleaning the vehicle. I mentioned that nowhere in the voucher did it mention this, and no fee was charged. - upon returning the vehicle we had to wait a long time before being shuttled back to the airport, which made for a nervous wait due to us having to catch our flight. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOSE - 17 May 2022
" Excellent Experience "
" Good place to rent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DONNA - 12 May 2022
" Although off airport, shuttle service was v efficient. Just call when you arrive at the airport. Staff were super friendly and efficient. No hidden extras. A pleasure to deal with. "
" Super friendly and helpful staff - they really made renting with Rentastar a pleasure "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by LUCAS - 18 March 2022
" Great service! "
" Great value! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ALEXANDRE - 03 March 2022
" Smooth experience. No surprises. "
" Smooth experience. No surprises, no extra charges. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ALEXANDRE - 04 February 2022
" Best rental company I ever used so far. No unexpected charges, friendly and flexible. Keep up the good job. Customer first! Kind Regards, Alexandre "
" Best rental company I ever used so far. No unexpected charges, friendly and flexible. Keep up the good job. Customer first! Kind Regards, Alexandre "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 05 December 2021
" Yes I would recommend having had good service over 14 years. "
" Everything went very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SHARON - 29 November 2021
" Already have recommended. "
" Absolutely fantastic, I could not fault rentastar at all, superb service, will certainly recommend and will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by LUCAS - 29 November 2021
" 5 stars, always! "
" Always the best prices. Customer service at hand and happy to help. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GAIL - 26 November 2021
" Very efficient service "
" They were extremely friendly, could not have been more helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CARLOS JAVIER - 13 November 2021
" Very helpful and kind "
" Very good service and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTÓNIO - 06 November 2021
" Good company "
" Very nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by FABIO - 06 November 2021
" Good experience affordable prices. "
" Affordable price for good car. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARCO PAULO OLIVERA - 05 November 2021
" All good thank you keep it nice and simple as this was. "
" Overall the experience was great. The only thing i would add is arranging to be on site when passengers arrive to the destination. As we are still lucky enough to be able to use our mobile phones to call this is what helped otherwise we had no alternative to call as the call center was closed so something to think about there please. Drop off i wasn't aware that if the car was dropped off a bit before the scheduled time that there is a penalty charge. Requesting extra insurance once it's all in place caught me off guard but was explained as it should be thank you. The car was great clean and all good. Overall all good and great. Thank you. Keep your rental prices low as they are this was the go getter for me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ALFRED - 03 November 2021
" Conn. Artists in Lisbon "
" Terrible "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 6
LISBON, PT - Reviewed by MARK - 31 October 2021
" Virtually had to repeat the whole hire process with rentastar, not clever or great customer experience "
" The drop off window is 10 min which is too tight as Lisbon traffic is terrible, I was early by 30 min as I wanted to avoid morning traffic and charged an additional 45 euro because it was before 7:59am. In the small print but clearly not explained until too late. Just annoying. Also paid an additional 10 euro for wash which again was not clear when booking car. So what was a 60 euro hire become 115 euro hire which if know may have gone with one of the other rental companies. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RUI - 28 October 2021
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GEORGE-IULIAN - 20 October 2021
" Hidden fees and charges not mentioned on onl8ne booking "
" Been charges 90 euro for fuel and supposed to jave them refunded at the return of the car with full tank, which I did, but no refund "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LISBON, PT - Reviewed by JUSTIN - 06 October 2021
" AutoEurope is generally strong, but Rentastar was not a good option "
" Car rental not "in airport". Tried to charge me up front for cleaning. Took an hour to pick up the car due to inefficiency of staff "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOHN - 17 September 2021
" Good prices "
" Great as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PATRICIA - 15 September 2021
" Big shout out to Sergio for helping me out on the phone. You are the reason I'll keep using auto Europe. "
" Additional driver included in the booking but the counter staff tried to charge me for it. Luckily the auto Europe representative that picked up the phone was the friendliest and nicest guy and helped me out. Thanks, Sergio :) Then I was requested to pay 10€ to have the car washed at the end of the rental. Two options : bring it prestige clean or pay the wash. I have rented cars all over the world and never experienced this. Obviously if the car is returned extremely dirty the customer should be made to pay for additional cleaning but here I was requested to pay even before picking the car up. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PORTO, PT - Reviewed by LUIS - 13 September 2021
" I always use Auto europe. "
" l went very well. Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by TIAGO - 28 August 2021
" A great shout to Alex and the team for a prestige service "
" Expert service. Alex was really good and made the rental extremely quick and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARGARET - 20 July 2021
" Very happy with Auto Europe "
" All as above - but a detail though. We asked the staff to call a taxi for us into Porto when we returned the car. It seemed to take rather a long time. A small point as this would not have been within their remit and it did not really inconvenience us. However it did not match the rest of the efficient service we received. A small point perhaps, though one to note when striving for perfection. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DR MELANIE - 04 June 2021
" Ensure you have the additional coverage to account for any knicks or scratches as you will be held liable, they are very meticulous about this and photos are a must when you first receive the car "
" As a returning customer I would love for them to have a loyalty program and expedite the process but overall always a good car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 12 May 2021
" An efficient and enjoyable experience all round. "
" An efficient and enjoyable experience all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CASSIA - 10 January 2021
" Fantastic "
" Fantastic people. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by TIAGO - 05 January 2021
" Very satisfy overall But on the returning the car they are very particular on everything,very expensive on very very tiny little things and rent a star not very friendly "
" They are a rip off they always find tiny bits damage to apply extra charge "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARIA - 20 November 2020
" O Sr que me atendeu ao levantar o carro foi muito simpático, já a menina que me levou ao aeroporto não foi tão simpática, e acho que não se cativa clientes assim. "
" Nunca nenhuma companhia de aluguer de automóveis me cobrou pela limpeza do carro, e já alugo carro há mais de 29 anos. Não se pode por nada de alimentos na bagageira do carro porque aquece muito. Foi a primeira vez que aluguei convosco e não gostei da experiência. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 6
FARO, PT - Reviewed by PETER - 31 October 2020
" pick up not good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANDREW - 24 September 2020
" Very satisfied with my Auto Europe experience, as ever. "
" The new location isn't as convenient as it could be, but the rates and the quality of the cars are still excellent. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTO, PT - Reviewed by PETER - 22 September 2020
" Please see above. Auto europe does not seem to liaise properly with Rentastar. "
" Auto Europe had not liaised with Rent a Star and the information regarding pick up was wrong. We were told that we would be met at the airport but Rent A Star were not there. They told us that it was our responsibility to ring them. In addition, the car was not prepared properly for the road. Tyre pressures were not checked and the winsdscreen washer was empty, with the lid off. On return, Rentastar were not interested and offered nothing. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 7
FARO, PT - Reviewed by MACIEJ - 22 September 2020
" Service from autoeurope is fine but information about different providers should be improved as per comments above "
" The pick up point was not actually at the airport. We had to order a pick up from the airport, wait for the pick up and then drive c10 mins to the rental place. This was contrary to the information provided when booking. Also the car was different than ordered (but in the same class) with no choice - this was the only car available. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PORTO, PT - Reviewed by MELANIE - 06 September 2020
" Pleasant Staff, fantastic cars, only wish they had a loyalty program "
" Everytime we are in Portugal we do not hesitate to rent our car from RentaStar through Autoeurope "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DANIEL - 31 August 2020
" As above "
" Got an awesome upgrade and staff were helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by HAROLD - 31 August 2020
" As above "
" I always recommend Autoeurope to to friends and family.. First time with Rentastar - excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by LUCAS - 30 August 2020
" Smooth pickup and drop. Friendly and experienced staff. "
" Always on point, with the best prices/cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by FRANCISCO - 15 August 2020
" I always find the best rates at autoeurope "
" The price is rather fair but the vehicle has to be returned spotlessly clean. If it is not returned as clean as when you picked it up, you'll have to pay a 25 euro fee. Alternatively you can pay 10 euros on pick up to cover those same expenses. There seemed to be zero flexibility on the vehicle returning time. Also, since I had a 3rd party insurance, my deposit was close to 2000 euros. Other than that, the staff was very nice and the car was in perfect condition. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANALD - 14 August 2020
" Rafael is the best!!! "
" Great staff! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JUAN FRANCISCO - 14 August 2020
" very satisfactory "
" They are very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JUAN FRANCISCO - 25 March 2020
" my experience has been perfect "
" excellent attention and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by STUART - 24 March 2020
" Don't know anybody else that goes to Portugal. "
" Everything was 5 star. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by FRANCES - 20 March 2020
" Pleasant experience "
" We had a pleasant and easy experience. Staff were friendly and knowledgable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DAVID - 15 March 2020
" Great staff "
" Great customer service!!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CRISTIAN - 07 March 2020
" You always end up paying more than what you expect. They always add insurances,, cleaning is the car, etc. I will go for a company that tells you upfront of all the costs in advance "
" It till much longer than expected for them to collect us at the airport "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARETH - 06 March 2020
" Excellent "
" Excellent price and customer service, probably the best I've had ever had from a car rental company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by FRANCES - 04 March 2020
" If I had a GPS I am sure it would have been a whole lot better. Don't say you will meet people at the airport if you don't mean it. "
" Firstly I was not met at the airport.(10,30pm) My phone did not work so I had to ask someone else to phone after walking all over the airport trying to find Rentastar. Took a long time and then collected. (11.30pm) I paid for the GPS (extra) and was advise I have to bring the car back clean or pay 10 euros for them to wash it. After paying this the GPS did not work and they could not get it to work. I ordered a car with GPS. Very poor light so very difficult in the dark at 1 am in the morning for scratches and dents and given a car that was not full there fore difficult to measure when returning it. Hence they got a car with a full tank and I didn't. Eventually I followed the driver who collected me from the airport to the Holiday Inn Express near the airport. 2 am without a GPS. When returning the car there was a long wait as 3 new rentals were being attended to and whilst waiting three drop offs occurred. The car was fine. I am now expecting a refund of the GPS and the car wash in lieu of the extra petrol I put in. The staff did their best they could at the time but do not feel My experience was a great one. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PORTO, PT - Reviewed by LINDA - 29 February 2020
" None "
" Good service - all went well. Excellent price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JUAN FRANCISCO - 19 February 2020
" unbeatable "
" Excelente "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTHONY - 16 February 2020
" Excellent "
" Excellent service. Quick pickup from airport. No pressure cover insurance whatsoever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RUI - 07 February 2020
" Wonderful!!! "
" It was great very good people working there!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARCOS - 07 February 2020
" I have been a customer for almost 10 years and this is the second time I have an issue with a car company. My 1st problem experience Autoeurope haven't dealt wit the complaint appropriately and let me down. However I continued a valued customer and againI have another issue. I truly would like to see a different position from Autoeurope at this time. "
" I'm would like to raise this as a complaint as the company tried to sell the toll device alleging I could only pay for toll charge if using this device. They have wrongly hold the deposit onto my DEBIT CARD (as I gave it to pay for the toll device) and did not take the deposit on my CREDIT CARD which triggered interests pay on my bank account. This company have also charge me €15 euros for car washing! An absurd fee that does not state anywhere on the agreement with Autoeurope or Rentastar. The car was clean and only got rain marks externally. Really absurd having to pay for car cleaning! "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LISBON, PT - Reviewed by LUCAS - 06 February 2020
" Autoeurope is AMAZING! "
" Renting with this company for about 3 years. Service is mixed, sometimes quick and efficient, other times less so. Waiting time to be picked up at the Airport is still too long - having to wait for more than 45 minutes one time - and occasionally have had to get a cab to the agency. This inconvenience is unacceptable, since the rental agreement includes pick/drop off and the office is a 3mnt drive. The staff's attitude to this shortfall seem to be reliant on the fact that their cars are exclusive and massively discounted, in comparison with other providers, which I agree, however, it does not justify the service. The last time time I rented was great, massive improvement on the service and I would love for it to keep on. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LISBON, PT - Reviewed by FABIO - 29 January 2020
" Supplied me a very good car for good value. "
" I had very good customer service with RentStar Staff Fabiana. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 28 January 2020
" Fabulous car "
" First Class , brand new Mercedes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NOMAN - 24 January 2020
" Overall very satisfied "
" Only disappointment was they expected us to clean the car before returning it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by LUIS - 24 January 2020
" Lots of options at unbeatable prices. "
" All good. Great car at a ridiculously low price. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by TIAGO - 04 January 2020
" Good. "
" Good price, but beware of the extra 10 EUR cleaning fee that is not included in the price. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BRADLEY - 31 December 2019
" . "
" . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by KATHARINE - 17 December 2019
" The car was very good but I wasn't happy about the wash charge. "
" It's off airport site and there was no one to pick us up. It said someone would meet us with a sign. After a phone call a van was sent but it had no company name on it and didn't stop so we had to phone again. Luckily for us there was a Portuguese speaker in our party otherwise I'm not sure how we would have managed. At the end of the hire there was a compulsory car wash charge of 15 euro which we didn't know about. Wasn't very happy but no option but to pay. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LISBON, PT - Reviewed by NUNO - 14 December 2019
" Unhelpful staff "
" Unhelpful staff "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
PORTO, PT - Reviewed by ANDREW - 12 December 2019
" See above "
" Very smooth from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BEVERLEY - 10 December 2019
" Always look at the small print ! Don't just go for the cheapest rental as the insurance might knock you out "
" Not enough choice with types of cars. Insurance too expensive and did not cover all of the car. We just needed a run around. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 2
PORTO, PT - Reviewed by NILSON - 07 November 2019
" I had a good experience with the staff and with the car that was give to me. "
" I received a upgrade in relation to a car that I rented, better that expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CECILIA - 05 November 2019
" Amazing "
" Rentastar is the best company on my 11 years holiday rent a car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DANIEL - 28 October 2019
" Very dissatisfied and feel like I've been conned out of my money and their answer is to read the small print. Very easy way out for companies to justify taking your money. For such an important requirement you think the company would put this is bold and warn customers before submitting payment "
" Rentastar do not make it specifically CLEAR at time of booking that customers need €1200 available on their credit card. Only in the small print is this stated but no attempt to make the customer fully aware at time of submitting payment. I paid £83 which was easy to do online only to be told at the destination that we couldn't have the car because the credit card didnt have enough on it. Had I been made aware of this clearly I wouldn't have booked it. We were told we wouldn't get a refund as its "in the small print " and were left with no car at midnight. Never have I come across a car hire company who demands such an amount to block on your card "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 22 October 2019
" efficient and competent "
" car in great condition - almost new "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by TONY - 04 October 2019
" no problems or issues at all.. "
" no problems or issues at all.. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JANE - 27 September 2019
" Excellent "
" Very efficient and provided a good quality vehicle "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOANNE - 24 September 2019
" What a pleasure it was to rent a car so smoothly and without the usual awful check in and drop off charade. We had never heard of Rentastar but will be using them every trip now for as long as the experience remains this good and such value for money! Would recommend without hesitation - what a breath of fresh air. "
" Absolutely brilliant! The best value for money car we have ever had. Slick uncomplicated pick up, no hard selling or hassle in relation to excess insurance and drop off equally good. We have rented many cars from Faro and we will never go anywhere else again. Highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by GURPREET - 20 September 2019
" Had a good experience it was very smooth pickup and drop off. "
" Very professional and friendly staff. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by ADAM - 18 September 2019
" Great experience. "
" Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOHN - 16 September 2019
" Clear pricing on website. Just what I'm looking for. "
" Quick processing. Easy pickup and drop off. Second time I've used them and very happy again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CARL - 31 August 2019
" Auto Europe was a great connect to the hire company. "
" Great quality car. Met me at the terminal and took us swiftly to the car collection point in a high quality vehicle. I would not fear having to travel off site to collect car again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BRENDAN - 19 August 2019
" Very happy overall - thank you "
" Excellent service and very good quality car at an exceptional rate, very friendly staff - will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOHNNY - 17 August 2019
" Very bad experience,, I lose a lot of time and money "
" Fake propaganda ask me for €2600 for bring the car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by DIMITRIOS - 12 August 2019
" Stress free service "
" Rafael was very helpful and accommodating "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NEIL - 10 August 2019
" Very good, as usual "
" Great experience. Very helpful and friendly. Vehicle was higher grade than expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by EMMA - 09 August 2019
" Auto Europe provided an efficient search service which allowed us to find a reasonable deal online. I would recommend that they liaise with their local providers to mitigate against unexpected additional costs "
" Pick up was unsatisfactory, no one met us in the airport as advertised until we repeatedly phoned and waited for a very long time. Cars were automatic not manual as advertised and had to be changed. The process was very long and complex in the centre with hidden additional charges such as cleaning / valeting costs and toll payment widget. No child seat was provided in the shuttle vehicle and no help was given with selecting or fitting the child seat we hired. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 7
FARO, PT - Reviewed by NIGEL - 06 August 2019
" We are longstanding customers - and value the efficient professional service provided by Auto Europe. "
" We had a really positive experience with this friendly and professional new firm. Great service, nice cars. I suspect you negotiated a great value introductory rate, but we'd love the opportunity to use them again. Special thanks to Rafael and his two colleagues whose names we unfortunately didn't catch. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MOHMMAD - 27 July 2019
" They were very helpful and the car was excellent... we also got an upgrade !!! "
" Excellent customer service... would defo recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 27 July 2019
" Really nice people , running business. "
" Lady behind desk is wonderful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by VERENA - 26 July 2019
" It was very unpleasant. Although the process was fairly easy and straightforward, I rented a Fiat and was given a Smart Fourfour; the rental worked exclusively with Mercedes, which is ironic because I selected the cheapest option on your website. I am very disappointed and I will definitely contact you when I get back home. "
" First, the car was not the one I booked, I was given a very more expensive car; Second: there were too many hidden costs, including a fee for cleaning the car, or else I would need to clean it myself ( I am on holiday, so cleaning a car doesn't go with my plans); Third: I was charged 315€ for damages to the car: I mentioned one damage to the car someone made; they found another damage while I was not present. Fourth: there were three different people returning three different cars at the same time and we all had to pay for damages. The second damage they found on the car I rented could hardly be seen, and could have been easily disguised. I checked the car before returning it and couldn't spot it. No I am not happy at all with the service! "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 6
LISBON, PT - Reviewed by ANDREW - 07 July 2019
" Whenever I need to rent a car, Auto Europe is the first (and usually the only) place I look. "
" Great little car rental company, with excellent cars and very competitive rates. Processing can be a little slow sometimes. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTO, PT - Reviewed by FERNANDO - 05 July 2019
" ... "
" ... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DAVID - 05 June 2019
" Please include all fees in your search function. "
" We were hit with extra fees that we weren't warned about before hand such as a late pick up fee (£45) and a 'washing the car' fee (£10). Considering the original rental fee was £20 this quadrupled the price. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PORTO, PT - Reviewed by PAUL - 05 June 2019
" Enjoyed exploring the N and Central Portugal. Charges are prevalent on the motorways which were avoided on my return journeys. This meant I could see more of the towms and views. "
" The vehicle was automatic and seemed to use a lot of fuel which was un- expected from a 4 door smart. However, it was reletively new (replaced bumper) and worked consistently. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by ANTONIO RODRIGUES - 19 February 2019
" Good experience with a premium car. "
" Good experience. Everything was ok, the car in very good condition and clean. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by FILIPE - 11 January 2019
" My experience with auto Europe was okay but confuse if can book again another car in the future "
" Waited 3h to pick the car and the staff wanted to me to rent a car that was going to run out of insurance in 4 days when I booked for 10 days. Was tired and just wanted to start enjoying my holidays. At the drop off of the car they mentioned that one of the rims was damaged when I don't even remember to scratch it during the rental. Probably was made by a costumer previously but because of frustration of so long wait to pick the car didn't full check if that damage was already made by someone else. Got charged just under 100€... "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 2
PORTO, PT - Reviewed by ANDREIA - 19 December 2018
" i will recommend Auto Europe to anyone and will book againg . but Rentastar NEVER AGAIN ... "
" staff very rude and poor communication skills . the cars are very good . "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 17 December 2018
" Easy and straight forward. Booking made due to price. "
" Good service and very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PAULO COSTA - 07 December 2018
" Amazing experience throughout. Easy to book, easy pick up, easy use, amazing car provided, and amazing drop off service. "
" Amazing service in both pick up and drop off. Great car provided and amazing conditions. Strongly recommend. The only thing I would change is that if the rent a car knows the flight number they should try to have someone near the customs to pick up the customer so avoids someone to call and pay for that call ( taking into account that I was calling from a UK number to a Portuguese landline). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARIA L - 07 December 2018
" Strait toward, no hassle "
" 2bd time that i used Their services very pleased... Defenetly will used them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MICHAL - 05 December 2018
" Amazing "
" Very good service, professional, smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MICHAL - 02 December 2018
" Amazing! "
" Very helpful, professional, nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by HELEN - 23 November 2018
" Excellent car, great price, need better communication re drop off "
" For the drop off there was no clear address provided so we had to search online which gave us the headboffice address which our satnav took us to and we nearly missed our flight due to then having to try to find the drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PEDRO - 19 November 2018
" Tend to repeat the supplier because of the price but service Is just terrible. "
" Very slow service at counter, endless lines, high deposit. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
PORTO, PT - Reviewed by DAVID - 13 November 2018
" fantastic price and easy to book. Will be using again very soon. First class "
" fantastic service, everything straight forward on collection and return of vehicle. First class vehicles and service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RUSKIN - 08 November 2018
" I want my money back. "
" Firstly no meeting point was confirmed until I called their office. Nobody showed up at the designated meeting point (at the airport arrivals) and nobody answered the phone. We waited around for an hour before giving up. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by TERRY - 05 November 2018
" Please see no. 3 "
" After waiting over half an hour for the pick up from the airport, we then had to wait 2 hours to actually get the car. There was only one person doing both the paper work for pick up and drop off and when people came in to drop off they took priority!! They also tried to say that the car needed to be brought back clean and that if it wasn't when bought back they would charge us 15€ but we could pay 10€ before we took the car to save us 5€. They said it was in the terms and conditions but we never saw them when we booked the car. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 4
FARO, PT - Reviewed by MOHAMMAD - 02 November 2018
" There was no counter staff,we been told somebody will wait for us on arrival,but nobody was there,after 3 calls to auto Europe call center and waiting for 70 minutes,I was told the representative are waiting in a different area from what we were told on the booking voucher.Even people who were there at 10:00 am was waiting for the pick up at 11:10. "
" There was no counter staff,we been told somebody will wait for us on arrival,but nobody was there,after 3 calls to auto Europe call center and waiting for 70 minutes,I was told the representative are waiting in a different area from what we were told on the booking voucher. Even people who were there at 10:00 am was waiting for the pick up at 11:10. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PEDRO - 30 October 2018
" Good car, bad service "
" Charged 250£ for a minor scratch, hardly visible. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 8
LISBON, PT - Reviewed by JAMES - 26 October 2018
" Given the inefficiency of the service would it not have been easier for them to check the vehicle in early and wait to 08:00 for transfer to airport "
" No one available at pickup point. Could not get answer on phone when called office Eventually rep from interrent managed to make contact with a friend who worked there and advised that there were 4 customers waiting to be collected. Eventually we were pick up (1 hour late) and taken to office and was able to leave at12:00 two hours after my arrival at airport. Fearing there would be a similar experience on return I decided to arrive early and parked outside the office at 06:50. The office staff arrived at 07:00 but advised me that I could only return the car after 8 or would have to pay an additional €45. I was asked to go and park somewhere until that time. Given the location of their office there was no parking available in the vicinity and fearing that when I returned at 08:00 there would be others in front of me I decided to pay the €45 to avoid delays. Had their office opened at 08:00 as advised I would have been first in line and hence avoided any potential delay in getting to the airport "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOSE - 20 October 2018
" overall it's unbeatable "
" great vale for money; good quality vehicles, friendly staff; slow car collection, they should improve this experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by THERESA - 19 October 2018
" Booking experience good, but disappointed in Rentastar. "
" Pick up and drop off poor - no one to meet us at airport, and it took many phone calls to arrange this (by friendly staff of other rental companies, who all gave the impression that this was normal with Rentastar). "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PATRICK - 19 October 2018
" See above. "
" Awful customer service. No one there to pick us up from the airport despite an itinerary to the contrary. No one answering the phone numbers provided to get in touch with Rentastar to figure out what had happened. Ended up being left without any explination in the airport for close to two hours. Then at the office, ended up getting locked in the toilet cubicle due to a faulty lock. Trapped in there for about 10 minutes before they finally broke down the door. The car was actually in good nick and good value for money. But the entire experience was very unpleasant and caused us a lot of anxiety that they'd manufacture some reason to not give us back our deposit. All in all, really disappointing to see Auto Europe using such a lousy provider. Won't be using AE or Rentastar ever again. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
PORTO, PT - Reviewed by PEDRO - 17 October 2018
" good car, terrible service "
" good car, terrible service "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 7
LISBON, PT - Reviewed by BRIAN - 15 October 2018
" Auto Europe did not give us written details about the meeting point at the airport where we were due to meet the Rentastar representative (saying meet at arrivals) although when I rang they then told us those details. Also the phone number given to contact the rental company is not a number that is answered (and on surfing the internet it has become clear that this is a continual problem) I do not know why Auto Europe has dealings with this company who we now realise have a notorious reputation. I therefore no longer trust Auto Europe to recommend trustworthy customers. In nearly 40 years of hiring cars abroad, Rentastar is by far the worst company we have ever dealt with. "
" 1) We were due to meet a representative at the airport at arrivals. He was not there. Contact number on rental form did not work. Had to contact Auto Europe and get put through to rental company. It took an hour from original time to be collected to get car. 2) Staff were rude and surly and did not speak English 3) Took further 1.5 hours to get car. We kept being told it would only be a further 5 minutes each time we asked how long it would be until we got the car. 4) We only drove the car 70 kms and only used it for 2 journeys. When we returned it the following happened: a) The rental company tried to tell us the car was dirty and that we would have to pay Euros 15 for it to be washed. b) We made a fuss and then they found a supposed mark on the front spoiler that they said we caused - which was basically impossible based on the driving we had undertaken, but we were unable to disprove. They then charged us the extortionate amount of Euro 492 for the damage. We complained profusely, but the manager supposedly did not speak English and just ignored us. c) They refused to unblock our credit card until we paid for the damage (basically making us pay under duress) d) One of their employees then out of earshot of his boss, told us that this company continually used sharp practices to extort money from its customers, and that the previous day a young girl had been charged Euros 1000 for a tiny scratch. e) We have now surfed the internet and found that there are numerous reviews with very similar experiences. THE MOST APPALLING EXPERIENCE THAT I HAVE HAD IN FORTY YEARS OF HIRING CARS ABROAD. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LISBON, PT - Reviewed by FLORIAN - 15 October 2018
" I do not like the practice of hidden costs for example for cleaning a vehicle. Pick up and drop off took unnecessarily long, Online filled in data had to be filled in again. "
" I do not like the practice of hidden costs for example for cleaning a vehicle. Pick up and drop off took unnecessarily long, Online filled in data had to be filled in again. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 10
PORTO, PT - Reviewed by STUART - 12 October 2018
" The problems we encountered seemed to be down to their service being overwhelmed at our time of arrival. "
" After a long wait at the pickup point in airport, unable to get any answer to my phone calls. My wife and I had no choice but to walk to their depot. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LISBON, PT - Reviewed by MELISSA - 12 October 2018
" Overall, the rental was good. I did have trouble finding out where to return the car because I was not given the address. Luckily, I looked up the address online and found it myself. When I arrived at Rentastar, I told them that I didn't know where to return the rental vehicle. They claimed that when I picked up the vehicle they gave me a card with the address on it, but that not true. Honestly, I expected more and I was gravely disappointed. "
" First off, I had to wait 1 hour and 15 minutes to get picked up that the Lisbon airport. As a foreigner, I had a engagement to attend and I missed it because I the Rentastar airport shuttle was no where to be found. When Rentastar finally picked me up, the counter service was horrible. No one spoke or understood English, they were rude and laughed at me to my face in Portuguese. I felt like so disrespected and dehumanized. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PORTO, PT - Reviewed by SUZANNE - 11 October 2018
" Excellent customer service and value for money. Highly recommend and will use again! "
" Excellent customer service, upgraded our car at no extra cost following a mistake made where our pick up from the airport was delayed. This was greatly appreciated and really made us value your customer service and will recommend your company to people. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by FRANCISCO - 10 October 2018
" Sometimes good other time worse, depending on the provider... "
" We waited +2h to pick up the car... "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 4
PORTO, PT - Reviewed by JORGE - 09 October 2018
" Very happy with Auto Europe "
" To start I had to wait at the airport 40 to pick up, after To deliver the car I had to wait more 45 m. To dropped the car took more 45m. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LISBON, PT - Reviewed by KLODIAN - 08 October 2018
" When i was waiting for rentastar at the airport i called autoeurope as they would not pick up the phone to speqk to them so they can come and pick me up at the airport "
" Do not rent a car from this company i had to wait 1 hour for them to come and pick me up from the airport then i had to wait for more then an hour to pick up the car there was no que in front of me i was the only person the there was at least 4 staff not doimg anything. They took so many photos of the car so when i come to drop of the car they was making up a damage which was just dirt i had to show them that its not a damage for them to refund me which took them half and hour just to check the car then i had to wait for another 30 mins for them to drop me at the airport. If you going to rent a car from this company you need to have alot of pasion and time in your hands and make sure you buy an insurance as they will make a damage up i had insurance but i just disntnwant them to make money for something that is not there. BEST THING IS AVOIND THEM "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
PORTO, PT - Reviewed by PEDRO - 05 October 2018
" Good car, speed of service can improve. High deposit block on credit card. "
" Good car, service can improve. High deposit block on credit card. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SOUNG-EUN - 01 October 2018
" We enjoyed with a good vehicle. "
" Everthing was perfect to pick-up and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by GEORGIOS PARIS - 29 September 2018
" Auto Europe was OK apart from the phone number they put on the car rental voucher, which was not right. The number was the privated phone number of the lady who USED TO OWN the business but she now has sold it. So she answered my call after I called 4-5 times to explain the situation to me.. "
" This is the WORST car rental I have ever experienced in terms of customer service, and I have rented a lot of cars across Europe! I would seriously recommend that you stop doing business with them. My car rental was requested to start at 17.30 and after I called Auto Europe and Rentastar in total about 10 times all together I was able to receive confirmation from Autoeurope that someone was coming to the airport to meet me. I was met by a non-smiley lady who did not bother to explain why so late or apologise in earnest, and ended up in a shuttle bus at almost 19.00 which drove me and another customer for 15-20mins around to get to Rentastar where the service was super slow and above all rude. The staff was not welcoming, friendly or polite, they were acting in a cynical way that gave you a sense that they knew they were providing a poor service to the customer but also knew that the customer would not just leave as money had been already paid to make the car booking. The contract took very long to draw up as the lady at the desk was not efficient plus there was a power shutdown before she concluded the process online so we had to do it all over again. After very detailed car inspection and them taking photos of the car, I ended up picking up the car at around 20.00 instead of 17.30-18.00 that evening so had to cancel on some plans with local friends who were waiting for me. At least the car was as requested and in perfect condition, so I enjoyed that. When returning the car though, in the condition I got it in and with full tank, I had to spend about 30 mins waiting for the staff to decide whether to charge me or not for a very small thumbnail size superficial cut on the side of the front left tyre of the car that we did not notice or mark upon car pickup and that the photos could not possible show as too black/small. While this is normally acceptable wear and tear in all other car rentals I have used they insisted that this is damage that I should be charged for but given the photo could not prove the state of tyre before my rental they reluctantly accepted to write "All OK" in the Vehicle Condition sheet, in Portuguese. I asked to get refunded my EUR 1,950 so I can depart to the airport to catch my return flight and they said that their bank machine was not working. I then asked them to give me a signed paper that makes them commit that they will refund/unblock my deposit in 24 Hours. They did that and I left stressed and worried that they will somehow turn around and tell me that actually they found a scratch somewhere so they will charge me. After 24hrs the amount was still blocked on my account. After 48hrs it was finally unblocked. This was a very annoying and stressful experience for a simple 48hr car rental. Never again with rentastar, NEVER, as they are not good people! "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 10
LISBON, PT - Reviewed by BISMARK - 27 September 2018
" Vary bad services "
" There is a bad experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by PEDRO - 22 September 2018
" Great cars. Too bad for the high deposit they practice. Also there are cleaning fees that are not stated in T&Cs "
" Overall ok "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RICHARD - 19 September 2018
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTONIO - 19 September 2018
" great experiance! "
" great staff at the desk at rentastar! we purchased the insurance by autoeurope and when we got to picl up the car, they didnt push any other insurance on us! the car was immaculate and staff was efficient and polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RENATO - 15 September 2018
" Great to compare so many options and give all these results for th user to define. Definitely recommend it "
" Very good value for money at rentastar. Pick up experience was great and straightforward. The drop off was not the same: the lady did not have much experience and took a long time to settle stuff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANDREW - 05 September 2018
" a very good car at a very good price "
" the only issue was not enough parking at the drop off "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LISBON, PT - Reviewed by AVRIL JANE - 03 September 2018
" Dire "
" The car was perfect. The pick up experience was dire and took over 90 minutes. Calling the number on the paperwork took over 20 attempts before anyone answered the phone. Staff on the phone were unbelievably rude and unhelpful. The paperwork is unclear. The insurance arrangements are exploitative and not explained at the point of purchase. A truly dreadful service I will never use again and will review as widely as I can to prevent other people from being exploited. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PEDRO - 03 September 2018
" I would definitely recommend. "
" Very good customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANTONIO - 31 August 2018
" Top service "
" Top service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PHILIP - 29 August 2018
" Not happy at all. I have used autoeurope before. But this Rentastar experience made me lose any confidence in this whole process. "
" A hidden return vehicle washed and clean policy will make you pay 10 euros at the counter or 15 euro when handing the car back. Not in the terms and conditions. Very sneaky. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARCOS - 26 August 2018
" Top cars "
" Top cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DANIEL - 04 August 2018
" Really good service "
" It was a very good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MICHAEL - 20 July 2018
" Rentastar expect customers to wash the car before returning it, or pay €15 to have it washed. This is not stated anywhere when booking the car through the Auto-Euope website. I expect any hidden costs to be clearly stated. The car we returned was very clean (although not washed) however we still were forced to pay €15 for it to be washed. Had I known this in advance I would have chosen a different hire car company because I ended up paying more than I needed to. "
" Rentastar expect customers to wash the car before returning it, or pay €15 to have it washed. This is not stated anywhere when booking the car through the Auto-Euope website. I expect any hidden costs to be clearly stated. The car we returned was very clean (although not washed) however we still were forced to pay €15 for it to be washed. Had I known this in advance I would have chosen a different hire car company because I ended up paying more than I needed to. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 10
LISBON, PT - Reviewed by GEORGINA - 18 July 2018
" Terrible. "
" When we arrived in the airport there was nobody waiting. We did not know what to do. Luckily, other rental agents advised us to call Rentastar, we searched for the number online and called them - relieved that our phones actually worked, we were not aware that this would happen and were very worried that our phones would not work and nobody would come. Finally someone arrived and brought us to the rental shop, a member of staff put a cold on my credit card of 1300euro, however they had problems with their card machine and nothing printed, this staff member told me my card was not working, there was no money. I got a shock. Luckily, I checked my online banking and saw that the hold was placed at that time with the name of the rental agency. I showed this to the staff. I stood at the desk for a long time. 2 hours at least, waiting, late for a wedding. Nobody told me what was happening, at the end of the long wait I was asked to call my bank. I called my bank in Thailand (expensive) and they confirmed the amount was on hold and shared the transaction code. After all of this I was told that the best thing they could do is get me to pay 75euro on full insurance and another deposit of 250euro. I was desperate so I agreed, and put them on another card where the paper printed out . When we returned the car we gave in the second card with the 250e hold and they could not refund it. They said they would contact their holding agent and email. They never emailed but the money was returned to the second card. I am still waiting for the hold of 1300euro to be lifted from the initial card. All in all a really bad experience, that ended up costing me so much extra time, money and stress and all through no fault of my own and I was made to feel like I had a problem with my card, that I had money, that I was lying, when in fact it was not my problem at all. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
PORTO, PT - Reviewed by DIOGO - 12 July 2018
" Good but hard to get someone available over the phone. "
" Drop-off need improvements to be quicker. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CHRISTIAN - 11 July 2018
" Nothing particularly bad about the experience, it would just be preferable if the important aspects of the policies were highlighted instead of keeping them hidden and then charging the day of the pick-up, when it's too late to change plans. "
" The policy and the value for the deposit was very hidden so they ended up charging 30€ a day of insurance. if something is MANDATORY should be highlighted. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARK - 22 June 2018
" Dismayed as left with no option but to pay the amount of £75 extra for one day car hire, not including the original rental price which I included upgraded extra insurance package. Expensive telephone call to UK to find out where exactly Rentastar would meet. Excellent Rentastar staff - friendly and courteous. "
" Credit card deposit issues with deposit amount set at £1,300 - had to pay £75 in order to collect vehicle without credit card block - expensive for 1 day car hire. Upon collection had to call UK landline number to ask where meeting point would be as there was no clear instructions of information. Staff extremely helpful and friendly - Rentastar staff deserve recognition for their hard work and positive work ethos. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by BELMIRO - 15 June 2018
" I recommend. "
" One of the best Rent a Car that I used. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DIOGO - 14 June 2018
" The number you have in the voucher to call in order to arrange the pick up in the airport doesn´t work. "
" The process to pick up the car should be quicker as we have in other car rental companies. Staff should be more proactive. there is some space to improvements. The number you have in the voucher to call in order to arrange the pick up in the airport doesn´t work. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10