Auto Europe
- North America
- Central America
RENTAL PLUS ITALY CUSTOMER REVIEWS
- 8.2
- 7.9
- 7.9
- 8.2
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
RENTALPLUS ITALY Car Rental Reviews
Average Rating for RENTALPLUS :
BOLOGNA, IT - Reviewed by STEFAN - 17 September 2025
" If you are using car rentals like Rentalplus , I am afraid I will drop you, otherwise Nottingham to claim on you at Auto Europe "
" Arrogant crew , because I did not rent diectly from them . No crew to talk with when picking up a hard damish car . With a lot of damage points. Confusing on the car map , because damage on left hand was reporter on right hand side and vice vers. Bu I took pictures before leaving as I was told. But the service told me that I should have send it before leaving garage , but info papper did not told that . Anyway car back in same condition as I pick it up. But allt of distribution during vacation not so good. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by COLIN - 16 September 2025
" Auto Europe are not one of the main car rental firms at Naples airport and this should be made clear when booking. Next time in Naples I would only book through a leading car hire firm "
" At pick up there was no guidance to expect to use a transfer bus to car port. We were late in finally getting to the pickup point but no transfer bus. Tried to call desk several times but only a voicemail in Italian! Eventually decided to walk 45 minutes to the car location depot. In short the information was very poor to make a pick up the car. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by ANDREW - 07 September 2025
" Good, no problems "
" Second time we used them, very happy with the whole process from picking up a car to the drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by IAN - 07 September 2025
" Poor !!! "
" Not easy to find office/desk actually not in the airport about a 5min walk outside . Had to ask a few people as no clear instructions. Awful , rude staff . Very long waiting time even though hardly anyone in our queue. Complicated process with hidden charges trying to frighten you into paying more. Ended up with completely different vehicle then booked. Had issues with warning lights coming on but when we called no real help from staff . Booking back in same issues with waiting only one member of staff on her own answering the phone whilst trying to deal with you . Then having to walk back to the car with all your bags with the same one member of staff to check the vehicle off , leaving customers getting more frustrated with waiting times. Would not recommend Rental Plus to anyone!! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by GRANT - 27 August 2025
" Overall good, just waiting for a response on the fuel. "
" Unhappy that the vehicle only had half a tank of fuel on collection, but returned full. This has cost me a further £30 as it was a full to full hire - but this was noticed late. I have explained this to the staff, but I think the language barrier was a problem as they said not to worry, which is fine for them as they've made more money. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SIMON - 25 August 2025
" Counter staff were lovely, but we were on time to collect our rental and had to stand there in the heat for 45 minutes while we waited for it to arrive. "
" The car was not in a good state, scratches all over it, air-con only really worked in the front. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 2
BARI, IT - Reviewed by JETTE - 20 August 2025
" n/A "
" N?A "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BERGAMO, IT - Reviewed by LOUISE - 15 August 2025
" An assistant hung up on me and told me no other car available. Spoke to someone else and they sorted it all out. We lost a nights holiday and it was very stressful. Still not refunded for original booking! "
" Rental plus were amazing. However auto Europe didn't make us aware they closed at 9 pm which meant we had to miss a night of our booked accommodation to get the car the next day. We had to book a b and b at our own cost. Still waiting a refund! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by MIRANDA - 12 August 2025
" As above. Appalling customer service. Zero explanation for what you are being asked to sign for and I had rubbish pushed into me in the car park and told to remove it to the premises with no proof. The staff were totally unhelpful and rude. "
" Had to call 6 times before the shuttle bus could locate me and my 3 young children. The first car broke down due to needing a service a slow puncture on collection the tyre pressure was low. On drop off the blonde haired lady said I heard you call me an a hole. She threw our bags out of the shuttle bus and said its not an included free service and left us in the heat of the day with no way of finding ourselves to the airport. She was rude from the outset very moody even to her colleagues and other customers. She said to one out loud jesus christ why didn't you make sure you're card was working before yiu came out here. And them offered them no help. She claimed the car needed a deep clean but I only had it for 2 days and it needed vacuuming which I was under the impression was included. The check in and out procedure was carried out in a language I'm not familiar with so I didn't understand what was going on. The staff on the whole were unfriendly and unhelpful. Will definitely not be using again. No way. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by BEN - 12 August 2025
" I found auto Europe very helpful whenever I asked questions or called. I would suggest updating info on IDP as we were told we needed on by auto Europe but rental plus said we didn't "
" When we arrived, we were shocked to be told that we had purchased insurance and they wanted to charge us €1100 for 2 weeks insurance. This was obviously ridiculous as we had only spent £1400 on the car booking and had selected insurance with auto Europe. When I called auto Europe the staff were helpful and requested to speak to the rental plus staff but rental plus refused. We ended up continuing without insurance. This obviously made me nervous as there was existing damage on the car, however return was easy and funds were released. The car itself was great and had very modern features which made things easier. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by PIERGIORGIO - 12 August 2025
" Come sopra "
" All'arrivo al check in le operazioni di contratto sono risultate veloci e efficenti. Al momento di ricevere le chiavi sono stato informato che la vettura era con 38 litri di carbuŕante,e quindi doveva essere riconsegnata con lo stesso quantitativo. Al rendered la vettura ho constatato che la vettura non era stato ripulita dal precedente cliente .mi è stato consigliato di fare foto o video per eventuali danni (video fatto per eventuali claim).Al momento di firmare il contratto 500 euro sono trattenuti per cauzione, correttamente, che verranno rilasciati al momento della riconsegna della macchina. La macchina è state riconsegnata con più di 38 litri di carburante e no danni alla vettura, la ragazza ha detto tutto ok quindi I firmo sul contratto e mi dice che la cauzione verrà rilasciata in un periodo che va da 24 ore a 28 giorni. Al momento ancora non ho ricevuto sulla ma posso vedere che 65 euro sono trattenuti. E vorrei sapere la ragione. Aspetto con ansia la fine dei 28 giorni per sapere il motivo di questi soldi trattenuti. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by SALVATORE - 08 August 2025
" Good price, excellent car, easy to do business with "
" My experience was very good, explained the details very well and the car was excellent. The drop off was also straightforward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by NATHALIE - 08 August 2025
" Straightforward booking process. Many options to choose from and no surprise at arrival as all was prepaid. "
" All went super well. Very happy overall and would certainly book again with Rentalplus if needed be. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by PAUL - 07 August 2025
" Easy, straightforward "
" Very easy to arrange. Easy pick up and drop off. First class service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JACK - 04 August 2025
" Everything was fine "
" Great service from pick up to drop off. Had an email shortly after with confirmation that the car had no damages etc and everything was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by MICHAEL - 31 July 2025
" Already done "
" Everything went well and the staff member was very friendly, helpful and courteous . A pleasure to deal with . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by JAMES - 29 July 2025
" I will be doing the opposite of recommending "
" I will be doing the opposite of recommending "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by MARCO - 27 July 2025
" Everything was ok, until the end of the trip where Rental Plus scammed me, as detailed above "
" When I returned the car to them, although they accepted the condition of the vehicle at the time, hours later they sent me a whatsapp to say they have found a scratch on the car. The photo was inconclusive, as it did not look like a scratch, it just looked like dirt. I told them to clean the car and then show me again, and they ignored me. I asked them where on the scratch was on the car 5 times, and each time they ignored me.... I still don't know where the scratch is? And yet, they have charged my credit card 391 EURO, for something I did not cause. This is completely unacceptable. Everything else with them was ok, but they have scammed me of 391 EUR "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ROME, IT - Reviewed by GIOVANNI - 22 July 2025
" Quick, reasonable, no fuss! Thanks. "
" Quick, reasonable, no fuss! Thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ADRIAN - 21 July 2025
" The team at RentalPlus were friendly, helpful and professional. The car was in good condition and excellent value. "
" The team at RentalPlus were friendly, helpful and professional. The car was in good condition and excellent value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by ANDREW - 18 July 2025
" Had to wait a while for pickup and car booked not available also large deposit taken when already paid for "
" I booked this company as I thought they had premises within the airport "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by ELIZABETH - 16 July 2025
" No problems in this occasion. "
" Overall a positive experience. Very efficient return to the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by HEMANT - 15 July 2025
" More staff are required at rental plus for pick up and drop off. A proper vehicle handover at pick up and drop off is mandatory "
" Pick up was ok. Vehicle handover was lacking as we were handed the keys and told the location . We were then asked to collect our vehicle and drive away. Only one person at the counter Drop off was a very bad experience as the desk staff was rude and there was a long queue of customers waiting to collect. We were getting late for the flight hence dropped the key off with the counter person and left. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by ANDRIY - 15 July 2025
" would not recommend this company "
" Not professional company with. Will avoid at all cost. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by IAN - 13 July 2025
" Apart from not being able to find the shuttle on arrival I can't fault the service we received. "
" The car rental isn't actually on the airport site but they do provide a shuttle service which only takes 5 minutes. Very reasonably priced & a lower excess than a lot of companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by MATTHEW - 12 July 2025
" As above "
" Good service on collection of car amd return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by NORMAN - 11 July 2025
" See comments above. This really is a faux pas by Auto-Europe - a company I have used for thirty years. I would like some feedback from you to how this situation arose. While other companies have signs directing you to the return site, there is nothing for Rental Plus. "
" On your website you say Rental Plus are at the airport. This is untrue. You have to leave the airport, find parking lot P4 then ring for a shuttle bus. This took some time to get there with two large suitcases in over 30C heat. The shuttle bus came fairly promptly and took us to the Rental Plus site which is some distance away from the airport. It was with great difficulty that we found the site when returning the car. The Police, taxi drivers and other car rental people had no idea who Rental Plus were or where their site was. It took us forty minutes to find them and the drop-off was then handled efficiently with a shuttle bus available within minutes. You need to advertise Rental Plus as an off-airport/shuttle bus service. If we had known this before booking we would have paid extra to have an operator within the new car rental centre within the airport. A bit of a letdown for someone aged 80. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by LAURA - 11 July 2025
" Easy to book, fair price but the car had damaged body work and what looked like burn holes in some seats "
" The car had lots of body work damage and the parking lot was difficult to find. All the other rental companies had signs but not Rental Plus "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 3
CAGLIARI, IT - Reviewed by MARCO - 10 July 2025
" I was pleased that despite on the internet I had seen some negative comments about Rental Plus my experience turned out to be completely different. "
" To be honest everything was smooth, clear and easy, without any loss of time, and I appreciate that "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by VITTORIO - 07 July 2025
" Happy with the staff and the car .So overall very good "
" Good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by YVONNE - 06 July 2025
" See 3 above "
" Apart from a short wait at the airport the whole process was very efficiently executed. Staff were friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by NEIL - 01 July 2025
" Quick and easy. "
" No issues. Everything went very well "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by PAUL - 30 June 2025
" Please see above. "
" Collecting the vehicle was very smooth, and we enjoyed driving a nice nearly brand new Fiat 600. Unfortunately after dropping off I received a note to say that I was being charged for damages. There was no damage and I sent photographic evidence to show this. No response. I am raising a formal complaint as I believe either a mistake has been made or I am being intentionally lied to. Please contact me to understand more. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BARI, IT - Reviewed by KRZYSZTOF - 27 June 2025
" Same as above it's simple..when you collect the vehicle you have to walk 10 minutes to where the car is located so although car rental is in the airport car is located far away. Secondly when the provided car the sheet showed 5 marked damaged on the vehicle and when I inspected it with a proof of video camera the car had 25 damages, scratches etc...this is fraud and they state car has 5 small damaged yet when you arrive it's has 20 more damages that are not on the form so they are liars. Avoid and wouldn't use them again. "
" It's simple..when you collect the vehicle you have to walk 10 minutes to where the car is located so although car rental is in the airport car is located far away. Secondly when the provided car the sheet showed 5 marked damaged on the vehicle and when I inspected it with a proof of video camera the car had 25 damages, scratches etc...this is fraud and they state car has 5 small damaged yet when you arrive it's has 20 more damages that are not on the form so they are liars. Avoid and wouldn't use them again. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by GEOFFREY - 16 June 2025
" Nice clean car Lancia Ypsillon. Ready to pick up, prompt service. "
" Arrived on the 4th floor of C building at Fiumicino airport, no queues at Rental Plus, Young lady rep very good, prompt and answered all questions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JASON - 11 June 2025
" Extremely happy with every part of the rental. Friendly helpful staff, excellent car (7Seater) easy drop off, no trying to take anything extra after my payment was made. Thoroughly recommend!!! "
" Extremely happy with every part of the rental. Friendly helpful staff, excellent car (7Seater) easy drop off, no trying to take anything extra after my payment was made. Thoroughly recommend!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANTHONY - 05 June 2025
" Cancelled my rental car because the flight was delayed with no contact at all. Offered another car at a much higher price or a cancellation fee of £30. Not helpful, no goodwill. Also, still waiting for my refund and it's been 10 days since the cancellation. Lost about 4 hours of my holiday because I had to sort out a car and no sympathy for someone in a foreign country and travelling with a child. Extremely poor experience "
" Cancelled my rental car because the flight was delayed with no contact at all. Offered another car at a much higher price or a cancellation fee of £30. Not helpful, no goodwill. Also, still waiting for my refund and it's been 10 days since the cancellation. Lost about 4 hours of my holiday because I had to sort out a car and no sympathy for someone in a foreign country and travelling with a child. Extremely poor experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by ANDREW - 02 June 2025
" No problems. Would use again "
" Excellent service from RENTALPLUS, rang number as requested on voucher once arrived at airport (Bergamo). got picked up very quickly. Smooth process on arrival, great car for 9 days and return process easy too. Dropped back to airport for flight home. All good and would use Rentalplus again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by KARL - 29 May 2025
" Great experience "
" A simple, straightforward experience. Staff at collection and return were very helpful. My only comment would be that I did not receive the veFiat 500 requested, instead I received a Peugeot 208, admittedly not massive but bigger than the Fiat 500 requested. I generally prefer the smallest vehicle available, particularly in Italy and Sicily and always try to book a Fiat 500. Larger cars are more difficult to drive on very narrow streets, more difficult to park, and easier for a third party to hit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by NIGEL - 22 May 2025
" Excellent . Customer service was swift with charming helpful staff. "
" Excellent smooth process one located the pick up office . Would use company again . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RICHARD - 20 May 2025
" Following my very positive experience I would certainly recommend Rentalplus. "
" A great experience with RentalPlus. Very smooth pick up. Friendly and helpful staff. No pressure selling of additional insurance which is always very welcome. Drop off too was effortless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by FABIO - 15 May 2025
" They are simply the best rental car at BLQ airport "
" Rentalplus staff couldn't be more courteous and professional. Well done "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by MICHELE - 14 May 2025
" I have been using Autoeurope for many years and have always been very satisfied "
" Absolutely 1st class class service from the company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by DOREEN - 25 April 2025
" Very well satisfied "
" Very efficient service all round x "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by FABIO - 30 March 2025
" Five stars experience "
" Great experience, the staff I have found at the desk couldn't be more helpful!! Well done RENTAL PLUS "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by RAZVAN - 05 March 2025
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ELENA - 26 February 2025
" I had a reservation with RENTAL PLUS through Auto Europe at 21:00. When arrived there, the rental place was closed at 21:00. We arrived there at 21:00 to find the place closed, the lady of the rental place next to it went to check if the employees were still at the office at the back closing down but they already left! So we were left in the airport without a car with a three years old child crying. We had to rent another on the spot for triple of the money. How can a reservation be taken for 21:00 of the rental place closes at 21:00. Our flight was on time and I left them my flight number. So they obviously closed before 21:00 without communication at all. We tried to call Auto Europe straight away to help us with another reservation but all their offices were closed. "
" I had a reservation with them at 21:00. When arrived there, the rental place was closed at 21:00. We arrived there at 21:00 to find the place closed, the lady of the rental place next to it went to check if the employees were still at the office at the back closing down but they already left! So we were left in the airport without a car with a three years old child crying. We had to rent another on the spot for triple of the money. How can a reservation be taken for 21:00 of the rental place closes at 21:00. Our flight was on time and I left them my flight number. So they obviously closed before 21:00 without communication at all. We tried to call Auto Europe straight away to help us with another reservation but all their offices were closed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRINDISI, IT - Reviewed by DANIEL - 16 February 2025
" I called auto Europe's from the airport on arrival as the number to call provided on the voucher was incorrect and the first call was cut off and the second I was met with an abrupt "what's the problem then?" "
" We were given a free upgrade to a larger car. The tank wasn't full which made it a little awkward when filling up on return to match the original fuel levels. Due to the free upgrade they locked €700 rather than €500 which we were expecting and didn't particularly need the upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by CHRISTOPHER - 03 February 2025
" I would recommend you remove this company off your website. A disgrace to be associated with them "
" Absolutely terrible. Not on the airport. No car available on arrival. Staff terrible, rude, unhelpful and quite unsettling. Never should be on your website. Dispute going through now. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by RUAIRIDH - 30 January 2025
" Overall very good experience, will definitely rent with autoeurope again if I return to the area! "
" Very pleasant experience using rentalplus on my recent holiday, pickup was prompt from the airport and drop off was very smooth. There were some minor cosmetic issues with the car when I picked it up, but I was made aware of these and there was no issue when returning. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FLORENCE, IT - Reviewed by FRANCESCA - 21 January 2025
" Please read my declaration above. I would like to have the payment for the rental I made with Rentals refunded. In the list of rental companies Rentalplus should be described as dependent on Shuttle service, not as In Airport. "
" I never got to take the vehicle as they mislead on their location saying they are "In Airport" when they are not and need to send a special shuttle. When I called them from the usual car compound where I expected them to be located they did not pick up and I got their answering service for a long time. In the end I had to make an emergency booking with another car hire company. I would like to have my real money refunded. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ROME, IT - Reviewed by PAOLO - 16 January 2025
" Good but it was the first time I had to pay for car hire wash. "
" They require either washing the car before return or prepay a wash costing EUR 14. This was not stated in advance and it was a bit disappointing. Other than that the hire remained good value and there were no other issues. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
BERGAMO, IT - Reviewed by COSMIN ADRIAN - 09 January 2025
" I ben given a car with a overdue oil service! After 500 km the car star losing power so i was trying to call rental company.. due to the day off in the company nobody answer (no problem with that) Second day get in touch with them ... let them know car has problem is ben told to call my self the near centre to ask if they have any car ot to take the car to a mechanic and to pay from my own pocket and in future to recive a refund! Hilarious!!! They didn't act like they with care about customer! Very unprofessional "
" I ben given a car with a overdue oil service! After 500 km the car star losing power so i was trying to call rental company.. due to the day off in the company nobody answer (no problem with that) Second day get in touch with them ... let them know car has problem is ben told to call my self the near centre to ask if they have any car ot to take the car to a mechanic and to pay from my own pocket and in future to recive a refund! Hilarious!!! They didn't act like they with care about customer! Very unprofessional! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FLORENCE, IT - Reviewed by STEPHEN - 07 January 2025
" filthy dump of a place. appreciate its a cheap hire but that shouldn't be reflected in the building, reception, decorations, facilities etc, and the state of the staff. "
" no staff, dirty cars, rubbish service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
TURIN, IT - Reviewed by SUZANNE - 07 January 2025
" When I explained to Auto Europe that the car was not fit for purpose, the first approach from the operative was to blame me. Even though my safety was at risk. "
" The car was not fit for purpose and I have made a complaint "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by GIAMPIERO - 06 January 2025
" All good except the car was pretty dirty inside "
" All good except the car was pretty dirty inside "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ROME, IT - Reviewed by CARMINE - 06 January 2025
" I always get the cheapest rates from AE, even compared to the ones I get via my employer's Rewards Gateway. "
" They have the most amazing staff, I have rented with them several times and will continue to do so. The only surprise was an optional €14 cleaning fee I had not heard about before - basically, you're supposed to either pay that fee, or return your car clean. It must be a new thing, as I wasn't asked anything like this on my previous rentals. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CARL - 04 January 2025
" Good shuttle bus service from/to the airport, we didn't wait for long. "
" Friendly staff but it took a long time to collect the car. The car was quite dirty on the outside so it was difficult to clearly identify all the scratches. The staff member struggled to find a set of snow chains, which are a legal requirement when visiting the mountains in winter. I can't complain about the price, it was excellent value. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by SEBASTIANO - 02 January 2025
" I was disappointed in finding out that the car did not have CarPlay and no navigator. "
" I was asked to pay for a cleaning fee at check in, I think this is absolutely ridiculous. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by PAUL - 31 December 2024
" Vehicle was scraped and battered on the outside and a fee was payable to avoid having to clean it on return "
" Had to pay a cleaning fee of around 15 euro otherwise the vehicle had to be returned in "ready to rent" condition. Was not expecting that and have never experienced that before "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TURIN, IT - Reviewed by ANDREW - 29 December 2024
" I have used Auto Europe many times and am always satisfied with the service provided. In this particular instance, it would have been good to have known the RentalPlus closing times before we made the bookings. "
" When I made the booking, I was unaware that RentalPlus would be closing at 7pm. Our flight was delayed and we were required to pay 50 euros for each of our 3 cars (+ tax) to pick them up at 7:30pm. If the flight had been delayed any longer, I think that we would have been stuck in Turin without any transport. If I had known these conditions and the closing time in advance, I would probably not have booked with RentalPlus as our flight was due to land at 6:30pm. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by SABATO - 17 December 2024
" very good "
" Very Satisfied fantastic team "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ALESSANDRA - 09 December 2024
" I have rented with Rentalplus several times and I have been always satisfied. "
" Polite and helpful staff. Easy check-in in the Rome Fiumicino terminal, no need to take shuttle. Nice cars. Very good rental price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FLORENCE, IT - Reviewed by SUSAN - 07 December 2024
" As in question 3 "
" The voucher should be clearer that rental plus is not situated with other car hire firms ..They use their own shuttle not the one that takes you to the other companies. Not a problem if you know! Car had lots of dents but they were clearly marked so ok. Also car wasn't clean. Very reasonable price so can't expect too much. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by ANSHUK - 28 November 2024
" As above "
" We had to shell out extra euros 15 to give back the car in clean condition. First time in about 50 rentals globally this was added. ' Company Policy' "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RAFFAELE - 23 November 2024
" clearer communication upon pick-up "
" hidden charges (i.e. auto should be returned cleaned, else they charge you 20euro + VAT), while the car was given not perfectly clean "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by KARL - 20 November 2024
" Nothing else to add. "
" Generally a great experience. A free upgrade to a larger vehicle can be a concern during the busy season but out of season, the additional luxury was a nice to have, so no complaints. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PHILIP - 16 November 2024
" See above "
" They 'blocked' a large deposit and after I returned the car, all agreed in the same condition, cleaned and fully fuelled, I got an email saying it could take up to a month to return my deposit. I'm very unhappy about this. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by FABIO - 05 November 2024
" Well done rental plus "
" Used for the first time and the service couldn't be better. In fact I've done another booking with them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by DAVID - 03 November 2024
" NA "
" NA "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by LUIGI - 01 November 2024
" Would highly recommend "
" Very friendly , polite and efficient staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by MARK RICHARD - 31 October 2024
" Excellent from start to finish. We will definitely use Autoeurope when we travel to Italy again. Thank you "
" The lady at pick up was so helpful. My husband had an issue with his credit card and she solved the problem. The lady when we dropped off was efficient and assured us that our deposit would be released straight away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARI, IT - Reviewed by ANDREW - 28 October 2024
" I would choose rental plus every time "
" Rental plus was amazing to deal with. 5 stars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by JOAO - 27 October 2024
" Pickup and drop off of vehicle was very straightforward and staff was helpful and polite. Good experience throughout. "
" Good rental experience, good value for money. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by HAW KIAD - 26 October 2024
" If there is a change in time of pick up, need to cancel the whole reservation. Also worry about the auto Europe insurance, if accident/theft happens, not sure how to claim. Need to be more specific in the documents. "
" Overall pleasant experience except that car was not filled full tank so it was difficult to gauge when returning. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by KAREN - 26 October 2024
" Would be handy if they put the car running system into the language of the people picking it up so you can connect your phone for sat navs quickly when your leaving after pick up and all old connected phones deleted "
" All happened smoothly staff pleasant and efficient! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by GILLIAN - 24 October 2024
" See above "
" Reviews can only be based on the individual experience- ours was excellent! Picking up from Catania airport Sicily we had an initial problem with leaving a deposit as our credit card was declined - unfortunately there was no WiFi in the car hire collection hall and it took a long time to make contact with our bank. It seems they assumed it was a fraudulent attempt so declined the transaction! The receptionist was amazing, she stayed with us throughout our attempts to get it cleared - she gave us water (no air con in hall!) tried alternative options we could apply (unfortunately too expensive) this all took a couple of hours and she never lost patience! She eventually took us to our car, helping with our golf bags and even loading into the boot!! She wouldn't take no for an answer. What a star!! Her name was something like Livy? Sadly I didn't get the correct full name but I'm led to believe she is leaving at the end of this month (this is a great loss to Rentalplus ) The car was excellent and both pickup and drop off went smoothly (eventually) Terrible access to the returns car park though ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JAMIL - 24 October 2024
" booked car through you. 1. you did not say we had to take a shuttle bus to the car hire company. we walk a long time to get to it and had to go back to the airport and after many conversations realised there was a shuttle bus to the car hire company. 2. the hire company only had small cars. we had booked a Fiat 500X or similar is class D but we were given a downgraded car as they simply had no other cars it was the choice of take it or leave it we were quite disappointed. "
" booked car through you. 1. you did not say we had to take a shuttle bus to the car hire company. we walk a long time to get to it and had to go back to the airport and after many conversations realised there was a shuttle bus to the car hire company. 2. the hire company only had small cars. we had booked a Fiat 500X or similar is class D but we were given a downgraded car as they simply had no other cars it was the choice of take it or leave it we were quite disappointed. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PISA, IT - Reviewed by PATRICK - 24 October 2024
" Would happily use easy rent again "
" Nice polite and friendly staff picking up car, would have been helpfull to have been able to find a member of staff to check car in and sign paper work off rather than just putting keys in drop off box "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PHILIP - 20 October 2024
" Unable to reach Auto Europe in the UK to complain about the situation. The office was closed! "
" When I arrived to collect my vehicle, I was told they had no car for me, despite my voucher clearly stating the reservation was confirmed. They told me that the confirmation was between Auto Europe and me, not between me and Rental Plus.They also told me that they may have a car in an hour, but could not confirm what the car would be or even the category. Highly frustrating and annoying. I persisted asking when I might get a vehicle and eventually after about 45 minutes I was told they had a car locally which was manual and in the category booked. I was happy with this and within 20 minutes or so we were on our way. The rental was trouble free after that, but not very impressed with Rental plus. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by NEILL - 18 October 2024
" Best prices and good information "
" Overall a good experience, car was as ordered, had done 34 k, reasonable condition and never let me down, they do thoroughly inspect it upon return but no issues raised "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by MARCO - 17 October 2024
" I rang Auto Europe for help and did not get any help at all "
" WE arrive 2 hrs late because of Ryan Air and they had cancelled our contract leaving us stranded in Naples. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by JAMES - 16 October 2024
" Shocking service and will take this further if I do not get a satisfactory response. I want a full refund. We were not the only people with this issue and you were fully aware of the flight we were arriving on. "
" Unable to rent the vehicle when arrived. Rang company but no one was there. This amounts to mis-selling. We want a FULL refund. Had to rent from another company at a very, very expensive rate because it was a last minute rental. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARI, IT - Reviewed by TIMOTHY - 15 October 2024
" My experience with yourselves has been very positive "
" I was told they let the automatic car go because my flight was late and I was lucky that they had a manual left. It just so happened that a couple next to me were picking there automatic up with no problems. I asked them which flight they were on, it was the same flight as myself. They overheard this and proceeded to tell me that I had booked mine later than them. Disgusted with the lying more than anything else. I definitely will not use rental plus again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by BRYONY - 14 October 2024
" Good choice and recommendations "
" Overall good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DAVID - 14 October 2024
" Not great "
" Awful experience! Pick up instructions incorrect - there is no P5 - just P2 to P4 on all airport information and Rental Plus is not one of the listed rental companies. You instructions mention a 50m walk but don't say it is to a shuttle bus. After pushing cases long distances to non-existent car parks, we eventually found the stop for the shuttle - totally disorganised with people pushing to the front. Car was full of dents, had a missing control button on steering wheel and was not clean. On return, if we hadn't taken a picture of the missing control button, because it wasn't listed on the agreement, they would have charged me. Deposit still not returned. I also advised them that stop/start was cutting in when the vehicle was still in motion - one at 30-40kph - their response "it can be turned off" - safety issue? I am fed up with rental companies who, while charging extra for one-way hires, use it as an opportunity to move on shoddy vehicle to another location. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 3
NAPLES, IT - Reviewed by JOHN - 13 October 2024
" No problems. Good service and value for money "
" I was given an excellent car which was clean and comfortable "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANTHONY - 11 October 2024
" Booking through Autoeurope is very easy and always has the most competitively priced vehicles. The ability to cancel at quite short notice and switch to a cheaper vehicle via the website is a real bonus. The additional cover for excess, etc. is also good value and in the past has proved effective in a claim we made. "
" The pick up was straightforward and were served by a very helpful assistant. The car (a Fiat Panda Hybrid) was perfect for us, very economical and spacious for the two of us. The car was also in excellent condition. Return was again very straightforward and very efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by CLAUDIO - 09 October 2024
" Good service "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by GILES - 06 October 2024
" Auto Europe you continue to be ace and amazing. I use you for every trip and you always come up trumps. "
" Picking up the car a faff, the car was located quite a distance from airport, the car wasn't ready and we had to wait. We were given a much larger car which didn't help with the very tight parking at our holiday destination. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by NEIL - 05 October 2024
" We have been loyal to Auto Europe for many years now and always recommend you to friends & family but this was such a bad experience we'll be looking elsewhere in future "
" We were not told in advance that pick up was 15 mins away from airport by shuttle. There was no-one to meet us. There were no instructions on where to go. The rental voucher stated pick up at Venice Airport 'shuttle under water tower'. This was incorrect and we wasted a lot of time searching. We were eventually told by someone at another car desk that RentalPlus were off-site so then phoned them. They then arranged for us to met a considerable distance away from the terminal and we had to walk there with all our luggage. It was frankly a miserable start to our holiday. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by MICHELE - 04 October 2024
" A nice bunch of young guys who would do anything to make the experience positive. "
" Despite the location of the office, I found the staff very friendly, helpful and efficient. They didn't not try to sell any additional services. Which was very gratifying. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PETER JOHN - 27 September 2024
" Although we advised auto Europe of our delay because of our flight cancellation we were told to cancel our booking and remake on our arrival.This we did and our rental was twice as much and on far less favourable terms as we would be classified as a no show .Fortunately we had taken out cancellation insurance so at least we are getting original fee back. We feel there should be some protection for the customer should this occur through no fault of their own.It wasn't as if we weren't going to take the car and it was only a delay of five hours of which we alerted them immediately.We are out of pocket by at least £300.It caused much stress and inconvenience. "
" Our criticism was our outward flight was cancelled by British Airways and meant 6 hour delay in our arrival . Advised Auto Europe of this immediately and advised to cancel and as they said we would classify as a no show.On arrival at Rental Plus our new booking was twice as much and on much less favourable terms.Rental Plus did not honour original agreement and said it was the fault of auto Europe for advising us to cancel.in all other respects our rental went smoothly and Rental Plus were polite and helpful and the shuttle bus efficient to and from airport. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by JOHN - 25 September 2024
" Very easy to use booking process - but let down by Rental Plus "
" We had a number of problems and delays when collecting the car. The pick up place was a long distance from the office. The car was damaged and we were charged more because our original car was not ready. I have made a complaint on your website but have not received any response which is very frustrating "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ROME, IT - Reviewed by GRAEME - 24 September 2024
" As above "
" Issues regarding the cost locally for car seats that I had hired for the children. Required some emailing in resort but staff helped as best they could and worked out correctly in the end "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by LEONARD - 23 September 2024
" See above. The rental company you selected is completely and utterly unacceptable as a partner to Auto Europe. "
" Rental Plus were disgraceful. When we arrived in Palermo they told us our contract was void because we were more than one hour late. One contract had been terminated and our vehicle given to someone else. We were advised to speak with the broker to negotiate a refund. This caused us significant distress as we tried to understand what was happening in. Foreign country. After digging through our emails,, We told them that we were actually 20 minutes late. After some further lengthy and fraught discussions they agreed, and that our vehicle was actually available. We were asked to wait outside for a shuttle bus. We had to wait for over 40 minutes for the vehicle to arrive in the searing Sicilian heat with no shade. We called them several times, but each time was told the car was on its way. No apologies were offered. When we enventually took the vehicle it was absolutely filthy and we could hardly see out of the windscreen until we had cleaned. The delays in negotiating with the company and then waiting for the shuttle bus cost us the best oart of two hours. COMPLETELY AND UTTERLY UNACCEPTABLE. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 3
CAGLIARI, IT - Reviewed by JOHN - 23 September 2024
" The search and booking process was ok, but not obviously better than other brokers. "
" Waiting time was quite long at pick up. Rentalplus really need two counter staff at busy times rather than just one. Especially since the one agent has to shut up the office in order to go and check the condition of cars being returned. We were 'upgraded" to a larger car, but would have preferred the smaller one that we had booked as it would have been more suited to the narrow streets and tight parking spots in Cagliari. Finally, the car kept displaying warnings about the ESC needing maintenance and the collision avoidance system not being available. Not confidence inspiring. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 6
ROME, IT - Reviewed by JOHN - 22 September 2024
" Overall pleased with the rental "
" Could have done more at check in to demonstrate the main car controls - such as seat positioning!! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by STEVE - 20 September 2024
" Overall good "
" Staff at pick up was very helpful though we had to wait for around 40 minutes to get served, because the people at the front of the queue were very slow (we were 3rd in queue). Would've been good if there had been more staff available. Although the car had been cleaned, the inside looked as if it hadn't been done very well and was dusty with dirt on the floor "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by KEITH - 20 September 2024
" Excellent, everything completed electronically, a big plus for me. "
" Great price, vehicle and service overall. Only marked down by one as nobody at counter when we arrived to collect, a note would have been reassuring. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MELISSA - 20 September 2024
" The pick up was awful, in terms of finding out how far away the car was and having to get a taxi and being ripped off by the taxi driver, but the drop off was smooth and the car was good. "
" The pick up, once we found the place, was very quick and easy. Everything is digitised. But first, when we booked, we were under the impression from the website that the car was 'in the terminal'. It's in fact about 20 minutes away. You have to call the company and they will come pick you up from the airport. We were staying overnight in Venice so decided to get a taxi who tried to charge us €50. An argument ensued and we got him down to €40 but don't pick this company if you want a car closer to the airport. It would have been cheaper to pay extra for a company in the airport. The drop off was much easier as we had pinned the address (it's a remote industrial estate) in the phone map, and then the company drove us back to the airport in their shuttle. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by JAMES - 19 September 2024
" WOULD BOOK AGAIN "
" GOOD SERVICE AND GOOD VALUE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JARMILA - 17 September 2024
" Nice experience. No problems. "
" Very good experience. Only the instructions to arrive to Rentalplus parking were not clear and we had difficulties to find it. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by STYLIANOS - 17 September 2024
" See above "
" Very rude staff not great customer service, almost like we were an inconvenience for them. Not an effort to provide the advertises vehicle even after speaking to them prior on the phone. Not using them again "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 2
CAGLIARI, IT - Reviewed by MICHAEL - 15 September 2024
" No idea. I haven't contacted them about the insurance yet. Still don't understand why the company doesn't do this directly. Total joke. "
" My car was an upgrade. It had a flat tyre which I found out after about thirty miles so I had to pay to pump it up. The oil light came on so I had to pay to fill it up. This also cost me which the company have not paid back. I then had the car keyed by a local and was charged €250 for something that will cost €50 to buff out and €61 as an admin fee to tell me about it "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by BUKUNOLA - 14 September 2024
" started recommending you company already because of the way everything went smoothly. "
" yes I wad not picked up immediately, but the minute we got to there office things move quickly good, we had a great time with the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by CESARE - 13 September 2024
" I had initially hesitated to rent from Rentalplus since they had some awful reviews. But having a very competitive price and also all other rentals had bad reviews, we went through anyways. Upon collection we had a smooth start, gave our online voucher info, paid the deposit and literally in 10 minutes we ere on our way. 10 days with no trouble, and at return the car was quickly inspected and our deposit released. Honestly I will probably book again with Rentalplus, with any rental company it's a flick of a coin. It could be go very well or awful. In our case we had very little queue, as it was beginning of September. Please overall trust Rentalplus. "
" I had initially hesitated to rent from Rentalplus since they had some awful reviews. But having a very competitive price and also all other rentals had bad reviews, we went through anyways. Upon collection we had a smooth start, gave our online voucher info, paid the deposit and literally in 10 minutes we ere on our way. 10 days with no trouble, and at return the car was quickly inspected and our deposit released. Honestly I will probably book again with Rentalplus, with any rental company it's a flick of a coin. It could be go very well or awful. In our case we had very little queue, as it was beginning of September. Please overall trust Rentalplus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by MARTIN JOHN - 13 September 2024
" Just sort your signage out from airport to your office otherwise a great experience would use again "
" Great service once we found the service desk you need better signage from the airport to your desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by EMMA JAYNE - 12 September 2024
" Amazing car, Amazing staff, great experience. Thank you "
" Amazing staff, my flight was delayed by 2 hours and he was so understanding and patient and kind. The whole experience was wonderful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by CHRISTIAN - 07 September 2024
" Auto Europe provided the best comparison experience of those we tried. And being an established name in the industry meant alot also. Smooth experience. "
" Pickup was very good. Speedy. Maybe not as fast as major brands like AVIS but satisfactory. Drop off was a bit slower as we had to wait for another customer but once it was our turn the return was very quick. The off airport site means we had to wait some time for the shuttle bus but the saving in price very much made up for this inconvenience. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by ELENA - 06 September 2024
" Lovely car. Excellengg to service, "
" Did find it difficult to find drop off point at Pisa Airport as there was only a small nylon sign, so did waist some time. Then had to walk to drop off the keys. Nobody there to meet us like the other companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by EMMA - 05 September 2024
" Great "
" Great service and great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by LOUISE - 03 September 2024
" Pickup was the worst I have experience in my entire life, and I have been renting cars since the 1970s! When we arrived at the sweltering non-airconditioned pickup office there was quite literally no member of staff there - just other angry customers who, like us, wanted to pick up their cars. Nobody appeared for almost an hour, and even then there was no explanation of apology. When we eventually got the car the inside windscreen was so filthy you could barely see through it in sunlight so we demanded it be cleaned. The staff just wiped it with some wet kitchen towel and walked away, so it was now covered with rapidly drying blobs of muddy water. That at least made it safe enough to drive so we gave up trying to get it sorted out and just took it - we had had enough of the awful service. I will never ever use them again. "
" Pickup was the worst I have experience in my entire life, and I have been renting cars since the 1970s! When we arrived at the sweltering non-airconditioned pickup office there was quite literally no member of staff there - just other angry customers who, like us, wanted to pick up their cars. Nobody appeared for almost an hour, and even then there was no explanation of apology. When we eventually got the car the inside windscreen was so filthy you could barely see through it in sunlight so we demanded it be cleaned. The staff just wiped it with some wet kitchen towel and walked away, so it was now covered with rapidly drying blobs of muddy water. That at least made it safe enough to drive so we gave up trying to get it sorted out and just took it - we had had enough of the awful service. I will never ever use them again. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PISA, IT - Reviewed by MOISHE - 01 September 2024
" I would very recommend autoeurope but was not impressed with the standard of the car. I have reached out to them and I am waiting for a reply. Thank you "
" I did not consider the cleanlines of the vehicle satisfactory "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MILAN, IT - Reviewed by ALI - 31 August 2024
" Very helpful. Get full insurance to avoid any dissappointment. I had to replace the car and the worker at Rental plus was very helpful. Many thanks "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by PALWINDER SINGH - 29 August 2024
" Need to provide clear instructions on what's not included In the rental and more flexibility for customers to adjust booking if anything is missed at initial booking "
" Really unhelpful staff. Wasted almost 4 hours of our rental with stuff which could have been sorted in 5 minutes. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 6
PISA, IT - Reviewed by PETER - 29 August 2024
" Great hire company, lovely friendly staff. Car excellent clean and in great working order. Easy to sort pick up. Paperwork needs to say bring credit card in name of driver for CDW. Pisa airport, Italy, needs sign posting to collection area sorting as very poor . "
" Excellent company. Only thing is sign posting at Pisa airport needs sorting as very poor direction. We did not know we had to get bus from airport to collection point.. sign post to bus where non existent needs sorting please. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by FRANCESCA - 29 August 2024
" Great experience from start to finish. "
" Excellent service, no waiting about. It was a pleasure to to meet such an efficient team. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by DHAM - 28 August 2024
" The car is good, the lady who gave us the car Luna was very helpful and apologetic, I have no problem with booking through Auto Europe "
" I have bad experience with pick, the location sent by auto Europe is different from actual location and I have to contact numerous calls to guide me to new location, I have to drag my bags with kids walking to new location which is a petrol station near to airport, the pick up delayed for more than 1 hour "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by JULIAN - 27 August 2024
" Please provide a rebate "
" 1. outrageouly misleading claim that rental plus was on the airport site. had to wait ages for a shuttle to a car park further than all the other rental companies. wasted 90 minutes of my holiday. 2. counter staff so slow and only 1 available for a whole shuttle 3. car was filthy and hadn't been cleaned before pick up 4. car supplied in a lower group than ordered Please provide a rebate "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 2
NAPLES, IT - Reviewed by WAYNE - 22 August 2024
" As above but in addition your reservations team completely unhelpful! "
" The service from RentalPlus and Auto Europe was terrible. Booked a car through your webite for collection from airport at 7.30pm. When voucher arrived I contacted your company as the voucher stated RentalPlus office closes at 8.00pm and given flights etc can be delayed I was v concerned. Told to contact rentalplus which I did - they did not respond to emails. Flight was late - turned up at their office whioch was closed. Had to get a taxi to Villa. Called rentalplus next day to arrange collection and they said if car not collected within 1hr of booked time the hire is cancelled and to contact the broker- complete chaos and madness from start to finish. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRINDISI, IT - Reviewed by ALISON - 22 August 2024
" Excellent "
" Very straight forward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MATTHEW - 18 August 2024
" We have been booking with Auto Europe for many years. Good prices and providers that are fair and usually based at the airport. "
" Decent car rental. There was a bit of a queue collecting the car and the keys have to be given back to the same place, with an inspection happening after you walk away. However, all was fair and fine and our deposit was refunded. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BARI, IT - Reviewed by ANDREW - 14 August 2024
" Overall ok "
" The staff were very slow and kept us waiting a long time. The car was very damaged and the damage was not detailed on the paperwork. We had to queue up again to get it detailed. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 4
ROME, IT - Reviewed by UMAR - 08 August 2024
" Overall a very good experience. I had no issues collecting the car and no issues on drop off. "
" The process was very smooth. Showed my documents on arrival and was promptly directed to the car park to collect the car. The car was promptly released with a full tank of petrol. Drop off was fairly quick. The staff member showed up to take a condition -check of the car and my deposit was promptly refunded. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by JO - 02 August 2024
" Incredibly stressful, expensive and unhelpful to date. "
" There was a typo on the paperwork meaning I wasn't able collect the vehicle. I called auto Europe to amend who said they couldn't amend this. I asked for the vouto be transferred, the said no, I asked for a refund which I am still trying to dispute, but am being redirected all over the place. This meant that I had to hire a second car at the airport. Very disappointing and not helpful "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by MARGARET - 31 July 2024
" Comments above "
" Awful experience- had to walk a mile in 35 degree heat as no one to pick us up and on arrival no one was even apologetic - guy on desk was texting on his phone instead of trying to book me in "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 7
PISA, IT - Reviewed by ADRIAN - 30 July 2024
" I have emailed you about my issues but you haven't responded to my email "
" I have emailed you with regards to my complaint but haven't had an updated respinse. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JOHN - 30 July 2024
" Nothing in addition to the above. "
" The main feedback relates to inadequate directions provided to find the Rentalplus desk at Catania airport. It was not straightforward to find. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by STEPHEN - 27 July 2024
" No problems "
" Peoblem free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by DENNIS - 24 July 2024
" stress free "
" very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by CHARLES - 23 July 2024
" My first time renting a car abroad and I found the staff and procedures helpful. All staff knowledgeable and courteous too! Would definitely use again "
" It took some time to get vehicle but this was due to system problems and not staff. Staff were very helpful and polite snd the system issues were outwith their control. Car ran well and return, and subsequent mini bud to airport were very quick. I would definitely use again! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by JOHN - 23 July 2024
" All good. No problems encountered. "
" All good. No problems encountered. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by JONATHAN - 21 July 2024
" We had two issues. One was that we were told we had to collect our car within an hour of our booking even though the flight was delayed or the booking would be cancelled. This was extremely stressful and meant that I had to leave the kids with my wife to collect the luggage whilst I ran on to get the car. I made it just in time but did not like the pressure when the delay was not our fault. Secondly, the small print in the contract stated that we needed a credit card with the name embossed. No recently issued credit cards have this embossing. Luckily I had an older credit card which had this embossing, but many people will not. "
" Check out and check in staff were very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PHILIP - 19 July 2024
" Easy process and competitive pricing "
" Short delay at check in. Car was dirty on the outside, possibly due to water restrictions "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PISA, IT - Reviewed by SAMANTHA - 19 July 2024
" Great company "
" Seamless collection, very helpful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GIOVANNI - 16 July 2024
" Great experience. Will book again "
" Friendly and professional staff at FCO counter Great value for money Expect longer queues in high season but that's not fault of their own. Hired cars with them many times and will come back "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by CLIVE - 16 July 2024
" Overall the car was good quality returning , had to queue but apart from that all went well "
" Wasn't clear where or how to get the transfer to pick up the car, I thought the pick up was at the airport but needed a transfer. The phone number just went to voicemail and never received a call back. the staff were very friendly when we got there but the process for registration is very slow especially as you have already given the basic information in advance, so would expect it just to be printed and signed. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by MATTHEW - 12 July 2024
" I also want to mention it wasn't very clear that the insurance I took out on the autoeurope website was NOT the rental plus insurance and they made this clear that we did not have insurance if anything happened and would have to pay and then claim back. "
" The car itself was fine. However, when we dropped the car off and the woman went to inspect the car (we had absolutely no damage) however she very conveniently went STRAIGHT to the manual door lock (the car was an automatic unlock) and highlighted to us that it was broken and we would have to pay for that damage unless we provided proof that it was checked before taking away (I am not sure who on earth would check the manual door lock!!). Luckily I had a photo of the side of the car and was able to show the lock. However it was quite obvious that they knew about the damage and not reported it so they could try make some money out of the customers. Quite sneaky and poor. The woman got very defensive and rude towards myself and my girlfriend. Overall very poor customer service and wouldn't recommend this company to anyone nor book with this company again for this reason. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by RICHARD - 11 July 2024
" Absolutely awful company. "
" Woeful company. Car hire place closed when we arrived. No response to any communication. We are almost 600 euro down. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by HUGH - 10 July 2024
" The Experience added to the enjoyment of our holiday and I'm grateful for the service and car we received. Thank you. "
" I had a great experience. I hired an e economy automatic and was very pleased that it was upgraded to a larger car. Everything went smoothly. The one omission was that i didn't receive a confirmation email when i picked up the car. This would've included an emergency number had we broken down. I'm not sure why I didn't receive it as the email address was correctly stated on the form. luckily I didn't experience any problems and it was not needed. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SARAH - 08 July 2024
" See above "
" The whole experience was fantastic. Lovely staff, no delays, I got the car that I requested (a Fiat Panda) which in my experience is not always the case, the car was clean and undamaged and great to drive. I shall definitely book with Rentalplus again. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by MATTHEW - 02 July 2024
" Whilst the rental price was undoubtedly very competitive (and still would be fair even with the €40 rip off) for me, Auto Europe have been dragged down by Rental Plus leaving a very negative experience overall. A shame at I only opted for yourselves due to lesser reviews of cheaper alternatives "
" Car exterior was filthy when collected (including bird droppings) all of which I documented. I had declined the 14€ cleaning option as I intended to hand wash the vehicle the evening prior to dropping off, which I did, returning the vehicle in infinitely better condition than when it was given to me. It is fairly obvious that the staff at Olbia are looking for the slightest issue in order to make additional charges as there were three 1-2cm white marks on the passenger side carpet that obviously warrant a 40€ fee. In all honesty, I cannot categorically say that this didn't happen during the rental period but it was so insignificant that I wouldn't have noticed it when picking up and considering the general state of the car at that time, would not be surprised at all if they were there originally. Staff member who checked the car over on return was obnoxious and wholly unprofessional (check out staff far better) "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 4
FLORENCE, IT - Reviewed by TIM - 02 July 2024
" See previous "
" An astoundingly badly run business. Our flight was delayed so we were going to arrive post 20.00hrs. endless calls to the office (pre,20.00hrs) all unanswered. The result of this being I had to hire another car (from one of the many operators who were still open!) for one day as I had to get to where we were staying some 2hrs away. I telephoned the following morning (Sunday) and eventually got an answer. I explained I was en route to collect and was everything still okay with the hire. Yes I was told. When I had worked out that the shuttle was in fact ParkingGo and not Rental plus (this could be made much clearer in your correspondence and vehicle signage) I made many further unanswered calls to arrange collection. None of which were answered. On arrival at an industrial wasteland and waiting c. 90mins to be seen, I was told that "as I hadn't arrived the night before, I'd been treated as a no-show and the car was no longer available. This is despite having been told all was well earlier that day. After approximately 5hrs I was provided with a car. The amount of people in the waiting room moaning about how poor it was, is testament to quite how shambolic the business is. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DAVID - 27 June 2024
" Great experience, they just need to charge a reasonable excess. "
" Overall I had a very good experience. I was regularly kept updated, and had all I needed through emails. The desk on arrival was a little hard to find in Catania airport, but the staff were brilliant, and the queue very small. I would say the only negative, is a ridiculous excess of £1900 unless you pay a lot more money and then you may as well booked with another company. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by STEPHEN - 25 June 2024
" Staff very nice and helpful, apart from keeping trying to sell me quite expensive insurance to cover excess even when I had already shown them the cover I had already obtained in the UK. Car good ,no problems "
" generally a good experience BUT finding the rentalplus office for pick up at Catania could be much easier, maybe a map sent with the booking inforkation? Better signage on the ground would also be helpful. Drop off was a little easier but still not great "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
VENICE, IT - Reviewed by ANDREW - 25 June 2024
" Easy to use website and great value. Very happy overall. "
" Great value, better car than expected and good service. Quick transfer service to the off airport pick up location. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by WILLIAM - 23 June 2024
" See above. A-E presumably have vetted this company. The descrition of "at the Airport" was a lie. It's the last time I'll trust your judgement, and I hire cars in Europe at least three times a year. "
" It was not at Palermo Airport, but a minibus ride away - hard to find on return. The staff were less than friendly and helpful, except for one who helped me to activate the Satnav on my phone. This after a rude remark about the type of car which we could afford. They did not make our early departure as easy as it should have been, and did not tell us that they could have made it earlier for us. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by DAVID - 19 June 2024
" Great "
" Free upgrade to new car of large suv class. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SLAWOMIR - 17 June 2024
" All good and very efficient. "
" Location Pisa Airport. It was booked via agent and prepaid. There was a question about upgrading the insurance, which I declined, and there was no upsell attempted, which is very good. The pick up was efficient, documents and deposits taken quickly. Had small car booked and got upgraded for much larger one due to shortage, was not asked to pay extra. Car almost new and very good condition. On return, the car was quite dirty with road dust, this wasn't a problem for them and the return was marked as all good. Next time I'm in Italy I will use RentalPlus for sure. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MICHAEL - 10 June 2024
" AUTO EUROPE BRILL RENTALPLUS DREADFULL "
" WHEN AT THE RENTAL DESK THE STAFF SEEMED FINE BUT THEY WERE GOING TO SEND US OFF WITHH NO PAPER WORK,I QUESTIONED THEM AND THEY SAID IT WOULD BE EMAILED TO US AT SOME TIME,THEY EVENTUALLY GAVE US A COPY OF THE FIRST PAGE OF THE RENTAL DETAILS. ON TUES EVE 04/06/24 I EXPERIENCED A FRONT O/S AND A REAR O/S TYRE BLOW OUTIN A VILLGE CALLED CORFINIA [ sulmona] THANKS TO A A GENTLEMAN WHO SPOKE ENGLISH WE MANAGED TO SPEAK TO RENTALPLUS AND HAD THE CAR TOWED AWAY,HE THEN GAVE THE FOUR OF US A LIFT HOME. NEXT DAY WE PHONED RENTALPLUS AND WAS TOLD THE CAR WAS AWAITING NEW TYRES AND THEY WOULD LET US KNOW.THE OFFER OF A REPLACEMENT CAR WAS NEVER MENTIONED.WE PHONED AGAIN AND AGAIN,WHICH INCLUDE CALLS TO MILAN AND FUMINCIANO AND WAS TOLD TO RING THE GARAGE. THE GARAGE IMFORMED THAT TYRES HAD BEEN REPLACED BUT NOT THE SAME AS THE ORIGINALS SO WE COULD NOT PICK THE CAR UP. THE GARAGE WAS AWAITING NEW TYRES BUT WERE NOT AVAILABLE UNTIL MONDAY10/06/24 AND IN ANY CASE THEY WOULD NOT RELEASE THE CAR UNTIL THE WORK HAD BEEN PAID FOR,WE AGAIN PHONED RENTALPLUS AND THEY SAID IT COULD BE PICKED UP.WE TOOK A TAXI TO THE GARAGE AT THE COST OF EU50.THE GARAGE SAID WE COULD NOT HAVE THE CAR UNTIL THE TYRES WERE PAID FOR.WE PHONED RENTALPLUS AGIAN AND THEY SAID THE CAR WOULD BE DELIVERED TO US ON FRIDAY EVE IF WE AGRRED TO PAY THE GARAGE EU 150.00. RELUCTANTLY WE AGREED AS WE HAD TO FLY HOME NEXT DAY,WE WAITED ALL DAY AND THE EVENING AND THE CAR NEVER CAME. WE THEN HAD TO BOOK A TAXI TO TAKE US TO ROME AT THE COST OF EU 360.00. WE FINALLY HAD ANOTHER PHONE CALL ONOUR WAY TO THE AIRPORT SAYING WE COULD PICK THE CAR UP. FAR TOO LATE!ON OUR NUMEROUS PHONE CALLS WE HAD THE PHONE PUT DOWN ON US AND ALSO THEY ANSWERED THE PHONE AND JUST LAID IT DOWN,WE COULD HERE CONVERATIONS AND EVENTUALLY ATER 10MINUTES OR SO WE HUNG UP. WE WERE WITHOUT THE CAR FOR 4DAYS [stranded] I HAVE NEVER EXPERIENCED SERVICE LIKE THIS BEFORE. WHEN I CONTACTED AUTO EUROPE THEY WERE VERY HELPFULL AND HEATHER AND HER COLLEGUES HELPED AS MUCH AS THEY COULD. THANK YOU. MIKE CORBETT "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 08 June 2024
" Main comment as above. The car was new and drove well. "
" Very friendly and swift check in /out The only minor problem was my wife was not included on the agreement as a second driver (which we didn't notice until part way through the holiday!!) "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by JOHN - 07 June 2024
" Vehicle was good, could have been a little cleaner. No problems at pickup, no trying to sell you add ons, would use again "
" Rental plus was fine, low scores reflect parking arrangements at Bologna airport which is probably out of Rentalplus's control. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by SANDRO - 07 June 2024
" Overall positive "
" All was great except that we were not provided with the car we booked and when asked was told "all had already been taken" "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MILAN, IT - Reviewed by DARRICK - 04 June 2024
" Need a better check in process so I'm not accused of stealing your vehicle. Also we had to wait at the airport for almost 2 hours to get picked up by shuttle. Other then that Great experience. "
" I dropped off the vehicle but was accused of not dropping off vehicle and was threatened by having the police called on me "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
BARI, IT - Reviewed by DAVID - 03 June 2024
" Would definitely use rental plus again "
" Beyond expectations , friendly team , good car , upgraded "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by STEPHEN - 30 May 2024
" Overall a good experience marred by the significant problems with the transfer from the airport. I would add however, that AutoEurope were efficient in taking our call and transferring us to RentalPlus. "
" The counter staff were very helpful and the collection and drop-off process efficient. The vehicle was in good condition and we were very happy overall. However, we had a very poor experience transferring to the rental location. No one was at the airport to collect us and it took nearly 2 hours and two phone calls to AutoEurope before a van finally arrived to collect us. This was extremely frustrating at the start of our holiday. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARTIN - 29 May 2024
" Condition of vehicle awful - 30000 miles "
" Condition of vehicle awful - 30000 miles "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by THOMAS - 25 May 2024
" I told Rental Plus about an issue with the ABS - they said thanks but made no notes so I doubt my concern was logged "
" I thought I'd hired from Auto Europe. It wasn't obvious that L needed to look for Rental Plus - my taxi had trouble getting there as a result. Otherwise fine "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by FRANCESCO - 25 May 2024
" Simple to use "
" Easy, quick and friendly "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by LANCE - 24 May 2024
" Great service "
" Very good but they do need more regular shuttle buses "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by ROBERT - 22 May 2024
" Good. "
" Good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by GARETH - 21 May 2024
" No problems, easy collection "
" Simple and straightforward. Good clean vehicle however some very minor damage which hadn't been recorded before pick-up. Short walk from terminal and overall very satisfied. Will definitely use Rental Plus again. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by PARVESH - 19 May 2024
" Vehicle needed an oil top up the day I drove it away. Advised to top it up myself rather than call out their breakdown/recovery service. However, car was clean with minimal damage. "
" Was given a slightly larger car than was booked but the infant seat wasn't very good (too upright), fortunately my child was mostly able hold their head up at. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by DAVID - 17 May 2024
" Great car and very efficient service. The directions to the pickup office could be improved! "
" Really appreciated my upgrade! Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GRAEME - 17 May 2024
" Everything worked well from the shuttle pick-up at the airport to the handing of the car back at the end of the hire period. "
" The staff were very friendly and very helpful. The car was also very good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by RICHARD - 12 May 2024
" Fairly easy. Insurance they try to sell You is overpriced. But I didn't take it. Need to do vehicle checks as there was no water for the windscreen wash. "
" No water filled up in the windscreen wash. That's my only complaint "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by NICHOLAS - 09 May 2024
" Very good value rental, but please note points made above. "
" The website indicated that pick up was from the airport, this is not the case, you have to wait for a minibus to transport you a short distance to collect. We rented on a full to full basis, the car was not full on collection. There was damage to the car that was not noted on the form, photos were taken on collection of fuel gauge and unrecorded damage. The radio was not working, needed a code, we were given the code and advised we would be able to enter it in 8 hours, however, once we were able to enter a code, the code supplied was incorrect, so no radio for the entire rental. Drop off was good, a quick inspection of the car revealed no damage during our rental period, the process was quick and we waited approx. 5 mins for the minibus to the Airport. The price was very good for this rental, but be aware of the above points and that collection is not from the airport as suggested. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 1
PISA, IT - Reviewed by DAVID - 06 May 2024
" Used them many times before and never had any issues "
" Excellent service and very friendly and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by MATTEO - 04 May 2024
" As above "
" Professional and very friendly and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by GRAHAM - 26 April 2024
" . "
" Good easy to use web site efficient pick up. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by ROSALBA - 21 April 2024
" Overall a very positive experience. Friendly and helpful staff. "
" I got a great deal! Great value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MICHAEL - 13 April 2024
" Telephoning the airport number just was impossible as it had a very quick Italian comment and then went off. But otherwise very quick and very efficient service "
" Excellent and very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by RICHARD - 09 April 2024
" Easy to book and good value "
" Brand new car Automatic as ordered - has changed to manual on other rentals Staff quick, efficient and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ALESSANDRO - 08 April 2024
" Always good value and nice cars "
" Speedy and friendly check in and check out "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by ANDREAS - 07 April 2024
" The site shows that the office and the car are in the airport but you need a shutlle bus to take the car. "
" The car was new (<10.000 Km) but not clean There was a strange smell in the cabin and I bought a deodorant to change the enviroment in the car. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by EMMET - 06 April 2024
" Good value. Good quality. Not pushy "
" Very good experience. Nice staff. Upgrade to better car.. car was new but a bit dirty. All good though "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by SONIA - 18 March 2024
" Happy with Auto Europa and have booked cars in the past. Unhappy with rental plus and wouldn't book one of their cars in the future. "
" The car was missing the parcel shelf which was a security issue as couldn't both leave the car when stopped at service station. The battery was going on the door remote control so had to use the key to open and lock the doors. Where the car was parked was a long way from the airport and very difficult to find, had to go down a narrow passageway to get to it and not ideal with luggage.. On return, I asked one of the colleagues in the car park to check the car, however, was told that I had to go to the main desk in the airport. At the main desk, they said they would check the car later and send me an e mail. However, I wasn't happy with this so insisted that we walk back to the car park for them to check and sign off. So it took a good 45 minutes to hand the car over. Luckily we had allowed plenty of time before our flight so was able to do this. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by MICHAEL - 21 February 2024
" Like to use AutoEurope as we had to cancel once due to an Airstrike and could easily re book without charge for another date "
" Very helpful car rental company . The ease of pick up and drop off was fantastic . One helpful hint was it was a bit confusing where the shuttle bus was (we called in the end) ..but apart from that extremely happy with the whole experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by PHILIP - 19 February 2024
" Car hire companies are usually tricky and not helpful. The team in Turin were not like that and were great. "
" very good; staff were helpful and friendly at the Turin depot. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by KAY - 14 January 2024
" Surprised by the good service for a car rental service. "
" Cheap, good service and deposit returned in less than a week. Would use again and recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MILAN, IT - Reviewed by ALEXEY - 07 January 2024
" Easy to use and easy to find "
" Great and friendly staff. Fast pickup and cars almost brand new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by GARY - 01 January 2024
" Great value and nice people at rental plus "
" Rental plus were great but auto Europe had the wrong phone # for them on the documentation but we sorted it by calling the Uk # "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MASSIMILIANO - 30 December 2023
" Everything fine "
" I had very good welcome from Simone and Alessia, very friendly peoples. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ALIDA - 11 December 2023
" I will never use your service again, I will book directly with Hertz, how can you promote car rentals that will not wait for passengers in an airport?? "
" Pathetic. My flight got delayed and I've arrived to the kiosk at 9.05 pm, closing time was 9.00 pm. There was nobody there to wait for me to give me the keys, they 100% knew the flight landed and they decided not to wait for me. I ended up spending €313 with Hertz. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARI, IT - Reviewed by JASON - 10 December 2023
" Auto Europe brokered a good rental experience despite being a bit awkward to find the car and difficult to check damage with low light conditions at the car park. Understand that walking a bit further is a factor in providing a bargain option. The car was clean, sound and pretty new 10000km. The hire company was honest with existing damage (always a concern) and I would definitely use Rental Plus out of Bari Airport again. "
" This was a good rental experience despite being a bit awkward to find the car and difficult to check damage with low light conditions at the car park. Understand that walking a bit further is a factor in providing a bargain option. The car was clean, sound and pretty new 10000km. The hire company was honest with existing damage (always a concern) and I would definitely use Rental Plus out of Bari Airport again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by EDWARD - 07 December 2023
" We had a good experience with this rental and would recommend it for the reasons given above. However, the car did not have a snow chain. "
" As above. Very satisfied with the service at Bergamo. Nicolo was especially helpful: friendly, courteous and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by ANNA - 04 December 2023
" Very convenient location in terminal, prompt and helpful service, almost new car, will use again "
" Thank you for a very good service, very helpful and always answering the phone! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by UMBERTO - 13 November 2023
" Happy with the process. "
" Booked on line and wrong address on paper work which made finding site at Naples airport difficult. Tried to phone but no answer and took over 2 hours to find place. Apart from not answering the phone they were polite and informative. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by MICHAEL - 30 October 2023
" good clean new car, off airport collection. spare wheel or tools to repair required . clearer insurance explanation "
" clearer explanation of insurance eg. third party can still claim excess and that is claimed back from your insurance. explanation of breakdown and accident procedures,if any Spare wheel in car was missing. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ROBERTO - 29 October 2023
" All good, no surprise "
" All good no surprise "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by STEVEN - 20 October 2023
" So often car hire companies are a nightmare to deal with but I can confirm dealing with Rentalplus though AutoEurope was a pleasure. "
" The staff at Rental Plus in Bologna were excellent, very helpful and the car was superb. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by BENITO - 16 October 2023
" From the booking form it was not clear we had to get a shuttle. I'd thought the desk was in the terminal building "
" Phone call for shuttle went unanswered. Had to get a taxi. Also pickup point in Florence airport is unmarked "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANDREW JOHN - 16 October 2023
" Difficult to find the collection. Would help if directions/map were included. Took ages to find and had to ask several other rental companies to find collection point. "
" OK, quick collection and return. Car was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VERONA, IT - Reviewed by ENZO - 16 October 2023
" The car was advertised on website as pick up from Airport, BUT THIS WAS NOT THE CASE. My wife has mobility issues and the whole process of having to walk to a pick up point then transferred by a mini bus to an off site location was very distressing. "
" Very rude Transfer drivers. Did not help with luggage "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ENRICA - 12 October 2023
" Smooth and professional "
" The staff was extremely helpful and friendly. The only off side was the shuttle service. I dropped the car off at 8am and the first shuttle service was at 8.40am as the driver was stuck in traffic. Other than that, the whole experience was good and smooth! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PISA, IT - Reviewed by KIRSTY - 11 October 2023
" Our flight was 3 hours late and the company had to juggle cars around. But this was not an issue. The car we got just hadn't been washed - no big deal. "
" Staff extremely efficient and friendly! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by GLEN - 09 October 2023
" Good "
" No issues, quality car at good price. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VERONA, IT - Reviewed by LOUISE - 08 October 2023
" No problems at all and car was very nice "
" Great car and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by LUIGI - 08 October 2023
" Quite straight forward , waited for minibus to take us from airport to compound . Staff friendly "
" Efficient counter staff . Car had some damage and hadn't been cleaned very good . No water in washer's . Vehicle not fully fuelled "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by LUIGI - 06 October 2023
" Absolutely disgusting , I know it was my fault for not having my card but the staff were so un helpful . I won't be using you again . It spoilt my holiday . "
" When I got there I found I had forgotten my credit card, they wouldn't let me have the car despite other people giving them there card details . As you have taken payment with this card surly you have all the details. I would really like a refund . "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 2
MILAN, IT - Reviewed by KATHRYN - 04 October 2023
" Overall satisfied as car was good and so was the price "
" Just to say that when I collected the vehicle we had a wait of over and hour and half. I don't think this was the lady's fault who was working as she was working solo and consequently it was all taking a long time. There were several groups and I was just glad I wasn't going to a flight. It did worry me that it might be the same when I returned the vehicle, but thankfully not, it was much quicker. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PAUL - 04 October 2023
" OK but not enough collect and return info. Very sketchy instructions. "
" Very difficult to find return location in Pisa Airport. Not signposted well. When we arrived there was no way into the car compound.. Fortunately the receptionist was there to take the re possession. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 9
PISA, IT - Reviewed by MARISA - 01 October 2023
" Fine "
" Small issue is that it would be good to have been made aware that office was separate from other car companies and at the back of the car park "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GERARDO - 30 September 2023
" I did not get the car I selected due to them not having an automatic geared car for me they gave me a ford torneo as the only automatic vehicle they had which for me was far to large for narrow streets, so limited the usage for me "
" directions of rental office on web site not the same as where i collected car. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by FERNANDO - 29 September 2023
" very efficient "
" good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by VINCENZO - 28 September 2023
" It was really easy process to pick up the car, I'm really pleased! "
" Very good also cheap! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JAKE - 27 September 2023
" Shocking experience and no help to resolve what so ever. Will never use this company again!!!!! Walking around a pitch black car park at night with my three month old baby to find out it shuts at the time we booked to pick up the car!!!!! "
" Shocking experience and no help to resolve what so ever. Will never use this company again!!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by ELIZABETH - 27 September 2023
" Great prices and easy to use "
" Amazing, friendly and would definatley use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by IMRAN - 26 September 2023
" I'm unlikely to use your service again "
" It took an hour to collect the car. In the event we weren't given the car we had booked. Instead we were given a small car because the hire car company didn't have any cars. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 4
PISA, IT - Reviewed by GORDON - 24 September 2023
" Booking process all very smooth and when I phoned to look into making a change the Auto Europe colleague was very helpful and pleasant. "
" All was very smooth at pick up and drop off. Car was in lovely condition and was what was ordered (not an 'or similar' so was perfect for our requirements. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by PAUL - 19 September 2023
" We requested a Ford Fiesta or similar with Sat Nav. At collection we were told the only vehicle we could have was a 7 seater Ford Torneo (A Van with sliding side doors with windows). We asked if Sat Nav was in it and told that it was. In fact there wasnt. Pretty poor service overall, not very happy. "
" We requested a Ford Fiesta or similar with Sat Nav. At collection we were told the only vehicle we could have was a 7 seater Ford Torneo (A Van with sliding side doors with windows). We asked if Sat Nav was in it and told that it was. In fact there wasnt. Pretty poor service overall, not very happy. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PISA, IT - Reviewed by ROSS - 18 September 2023
" as above - I would hope for a credit on my credit card payment or a voucher for another rental. "
" Booked car was not available, had to take smaller 2 door car instead of 4 door. Was offered a larger model but it was not what I wanted. Staff at checkout tried to help but I felt I was unfairly dealt with as smaller car cost much more than other advertise prices. I had paid asking amount in advance and the staff were not able to offer me a lower tariff. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by STEPHEN - 15 September 2023
" Easiest and quickest off site car pick up I have done. "
" All quite easy to get picked up. Although we had to transfer from T2 to T1 to get shuttle bus. Also apparently I should have rung for collection as we landed about an hour late. Anyway picked the car up with no fuss and was able to leave the car back before the rentalplus office opened and get shuttle to the airport. All very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by STEPHEN - 11 September 2023
" I have used Auto Europe many times before and found them fine. "
" We arrived on time at the rental office, only to find it closed. There was a message telling us to call a number. I called it twice but was put on hold each time. We waited 15 minutes before the agent returned. Also RentalPlus cars are the furthest away from the airport, requiring a 15 minute walk while dragging suitcases and in high temperatures. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by JAMES - 17 August 2023
" We have rented with AUTOEUROPE for many years and will do so in the future. Excellent prices, easy to use web, great flexibility and lovely, helpful, effective staff. 10 out of 10 "
" All other rental companies shut at 10pm. Rental plus at 9pm. Our flight was delayed and they wanted to charge us £80 which is outrageous. I would understand some extra but £80 is ridiculous. Chiara was lovely and helpful. The other woman not so much...Everything was a problem. She told us to go to another company and rent another car if we arrived late even though we had already paid for our car. She then said that we couldn't have the car the next morning. Thankfully I spoke to AUTOEUROPE and they were most helpful and brilliant. We felt "defended" as your customers. She then said that they no longer had the car w had booked so would have to pay more for a bigger car. I threatened the. With calling AUTOEUROPE again and she backed off. The other people were very helpful and nice. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by JANICE - 06 August 2023
" Always happy with auto europe "
" Very happy with Rental Plus. All staff were polite and very helpful, almost new car and efficient pick up and drop off 5* "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10