Auto Europe
- North America
- Central America
RENTPLUS CZECH REPUBLIC CUSTOMER REVIEWS
- 8.8
- 8.5
- 9.1
- 9.3
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
RENT PLUS CZECH REPUBLIC Car Rental Reviews
Average Rating for Rent plus :
PRAGUE, CS - Reviewed by LEI - 03 September 2025
" This is the first time I have bad experience so whether or not to use autoeurope next time depends on how well they handle this problem. "
" The staff behind the counter said they would send me the details of the damage of the tyre with photos on Monday but today is Wednesday and nobody has sent me anything. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 7
PRAGUE, CS - Reviewed by ANTHEMIOS - 16 August 2025
" Very good value and overall good experience with Auto Europe. "
" Everything was good except I had booked an estate vehicle, but they wouldn't give me one as I was travelling alone. They asked how many in my party and checked my luggage before telling me they didn't have an estate available. I simply didn't believe them. I had a bike packed in a box, which clearly will fit in a smaller car with the seats down, however I booked an estate since when the bike is built up it will only fit in an estate without removing the wheels. Either way, it wasn't their business to judge whether I 'deserved' an estate or not, I had booked and paid for one so they should just give it to me. I felt powerless and angry. I remember reading another reviewer's comment that had a similar experience. Something should be done about this, it is totally unacceptable, given I paid extra for something they decided I shouldn't have. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by GLYN - 31 July 2025
" We have used RentPlus at least half a dozen times and without exception we have been utterly delighted by this company. We can highly recommend them! "
" We are absolutely delighted with RentPlus, as we always are. Best car hire firm we have ever used; it was a great pleasure from beginning to end. However, we are rather concerned that AutoEurope may have given us the wrong information when it says that RentPlus charges 10€ per day for an additional driver. It would have been very convenient if both of us could have driven the car but we couldn't afford 350€ on top of the single driver cost. BUT... the exceptionally helpful men on the Prague RentPlus desk told us (unfortunately when we were bringing the car back) that it's actually a single payment of 10€ to cover a second driver for the entire period. We dread to think how many couples and families have not chosen RentPlus because 10€ / day would be too expensive. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by ROBERT - 27 May 2025
" Good "
" Good car, good service except nobody available to check car on return. Windscreen washers empty. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PRAGUE, CS - Reviewed by MIROSLAV - 25 April 2025
" Will be really nice without the extra fees which they didn't have informed me about in advance. "
" Didn't know about extra fee to travel Within eu to another country. £44.88 extra fee which make them more expensive than other rental companies. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by PATRICK - 18 April 2025
" All worked well. Only problem arrived early as flight was changed so had to wait around fir over 90 minutes. I thought there might be a little flexibility particularly as at the time of approaching the desk nobody else was around. However, everything else was excellent. Thank you "
" Excellent service, and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by PETER - 13 April 2025
" Terrific, from start to finish "
" We were upgraded to a Skoda SUV which drove like a dream, was super economical with fuel and had a sound system that our 12-year old daughter could navigate from the back of the car. The drop off at Prague airport was very simple. It couldn't have been easier. Thank you Rent+ & AutoEurope "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by ROBERT - 27 January 2025
" All okay "
" All okay "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by KATERINA - 09 January 2025
" Easy to book, over all a very good experience. "
" Convenient location, easy access. However, upon collection I noticed number of scratches on the vehicle which were not marked on the documentation. I had to return to the Rent Plus desk to have them noted down. To my surprise I was given an automatic vehicle instead of a manual one. Apart from that all was fine. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by CHRISTOPHER - 08 January 2025
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by TIMOTHY - 01 January 2025
" Excellent experience. "
" All fine except the delay in picking up the vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PRAGUE, CS - Reviewed by ROBERT - 26 December 2024
" Rent Plus are good "
" Rent Plus always good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by DEREK - 12 December 2024
" Great experience, nice new car and the process was quick at the counter "
" Great experience, nice new car and the process was quick at the counter "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by RICHARD - 05 November 2024
" Good experience and good value for money. Top marks if the car had been cleaned properly. "
" Counter staff are friendly and efficient, and the new camera system to photo the car is very quick and efficient. The car was only 4 months old, so very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PRAGUE, CS - Reviewed by BEHZAD - 11 October 2024
" Tell your customer service to be a bit polite and help customer and you have stolen from me £22.30 and I am not going to let this go what so ever "
" This company has totally rubbish customer service you do nt understand what customer service is as you have rip off the customers and you will see what I have to write to you in your website and Trustpilot "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PRAGUE, CS - Reviewed by ROBERT - 07 October 2024
" Good "
" Good, professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by MICHAEL - 26 August 2024
" X "
" X "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PRAGUE, CS - Reviewed by STEPHEN - 23 August 2024
" Car had no automatic handbrake plus the 3 hours wait was unacceptable and not expected "
" Had to wait nearly 3 hours to collect car "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PRAGUE, CS - Reviewed by LAU - 11 August 2024
" Been using AutoEurope for over 20 years. Always great value, happy to price match and always a person you can talk to. "
" We rented with Rent+ before. The counter staff were very helpful. The car we got had scratches already and not cleaned and had no screen wash fluid (which I filled) but we were asked if that was Ok as there were delays with cars being prepared. The car was returned refuelled and in same condition as when picked up, there were changes to car return procedure, eg the car is not checked by staff anymore once you park and you return the key and pack to the desk. What is not good this time was that I was charged 690CZK without being informed, I only found out from my bank statement and have written an email for what it was for. I am still waiting for a reply which I expect on Monday 12Aug24. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by IAN - 26 July 2024
" See above "
" I was quoted £64 for this rental, but the invoice from Ren + was 10,000 K, equivalent to £360. Could you tell me why the price is so high? "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PRAGUE, CS - Reviewed by STUART - 19 July 2024
" The whole experience was excellent. "
" Everything about the rental went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by MIROSLAV - 25 May 2024
" Everything as it should. Efficient, stress free, good value. "
" Everything as it should. Efficient, stress free, good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by GLYN - 09 February 2024
" Never a problem booking through Auto Europe, and cancellation policy helpful. "
" Hassle free pick up and drop off with courteous and helpful staff. Car very good and served us well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PRAGUE, CS - Reviewed by LANCELOT - 07 January 2024
" Auto Europe were very helpful. Rent Plus agent was not. "
" Very rude agent when collecting car. He tried to charge a further 180Euros claiming that the Total Protection Package provided by Auto Europe was not valid. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by CARLOS - 24 November 2023
" Just an amazing experience/ "
" Excellent, I was given an automatic car and it was brand new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by LUCIEN - 22 October 2023
" I am happy with Auto Europe and the service provided, but would have preferred not to have had the experience I did with Rent Plus. "
" Booking was fine. Desk is located close to the terminal. Counter staff were surly and unfriendly. I had ordered manual but not told that I was given an automatic which meant I had to unload the car and then go back and wait at the counter to get the car I had ordered. Insurance became complicated - again! I was offered more insurance even though I had taken out the excess waiver insurance. I found their explanation confusing as it suggested that the waiver excess insurance I had taken out was not very good but the one they were offering would be better. I work in insurance regulation (FCA) so I was somewhat concerned by this approach as it seemed to be an attempt to sell duplicate insurance. No check was done of the car on pick up. I would have preferred someone to check me in and look over the car. Instead I returned the keys to the desk and a slightly less surly person thanked me for my custom. Czech Republic is a friendly country. However, the staff on the Rent Plus desk were not, which is unfortunate. I may go for a more mainstream provider next time. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by MILAN - 23 September 2023
" Used in the past but would make sure not to choose Rent plus "
" Aggressive attitude by counter staff member and undue pressure to upgrade insurance to a level that would have more than doubled the rental cost. On return wpuld have preferred car to be checked in my presence "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 9
PRAGUE, CS - Reviewed by MARTIN - 18 September 2023
" Everything was perfect. Easy and smooth process with no problems. "
" Everything was perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by REGINA - 21 August 2023
" Quick and easy to get the car keys and go "
" Speedy process, great staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by DEREK - 09 May 2023
" Easy to book and great value. "
" Friendly reception staff, only minus was the 'hard sell' for insurance, even though I had organised this via AE. Otherwise, all good, no queue and the car was fairly new. We found a few undisclosed marks on the car and took pictures, the gentleman we returned the keys to was unconcerned. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PRAGUE, CS - Reviewed by MARTIN - 07 May 2023
" I was very surprised by prices for full cover when renting a car. So absolutely no brainer for me. "
" Everything went smoothly without any problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by KARIM - 16 April 2023
" Rent Plus is the best out there, fantastic service, i used many companies before and the service I received from Rent Plus incomparable . I would definitely recommend Rent Plus all the way, the process was very simple and easy to use. On my return no hassles and time wasting. Thank you again. "
" My experience with Rent Plus was excellent. thank you so much for making my day stress free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by GLYN - 23 January 2023
" Autoeurope and Rent Plus together ensure that my experience of hiring a car is pleasant from start to finish. "
" I have hired cars three times in the last year from Rent Plus at Prague Airport, and I am delighted with the excellent and professional service that has been provided. The staff are courteous and efficient, and the cars are competitively priced, new and well prepared for hire. I would like to particularly commend Frank, who is especially friendly and helpful, and clearly a real asset to the company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by COLIN - 10 January 2023
" see 3 "
" sorry the rental company would not check the car on my return >> was told since covid no cars are checked on return of rental >> ?? "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 9
PRAGUE, CS - Reviewed by ALEX - 02 January 2023
" Please read section 3 above. "
" My flight was delayed. I called Rent plus at Prague airport using the contact number on the auto europe car hire voucher, from Gatwick airport, to advise them of the delay. I called 15 times. The number was not answered and no option to leave a message. I found the Prague office number on the internet, so tried that. Again, no answer ? When I arrived at Rent Plus at Prague airport, the counter staff asked why hadn't I called them to advise of the delay ! I showed them the phone number that I had been calling, from the auto europe car hire voucher and was told that isn't their number !! I told them that they could have checked my flight number. They said they didn't have it, as it was not on the booking? I definately put it on my booking, so not sure why they didn't have it? "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PRAGUE, CS - Reviewed by GLYN - 06 October 2022
" Rent Plus is surprisingly cheap for such an excellent experience in renting a car. "
" Friendly, courteous and helpful service. No hidden costs and easy access to pick-up and drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PRAGUE, CS - Reviewed by MARK - 15 August 2022
" Really enjoyable and drove to some amazing places "
" Excellent vehicle and experience "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by MILAN - 04 July 2022
" Additional insurance from Rent+ is expensive. "
" Pretty well forced to buy additional insurance and thus poorer value than previous rentals through Auto Europe. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by PETER - 30 May 2022
" Excellent car rental with Rent plus "
" Prague Car Rental excellent as always - not a shock that you have turned up to collect the car you have pre booked as in the Mediterranean countries. All paperwork sorted in 5 minutes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by MARTIN - 12 May 2022
" Very nice experience overall. "
" Very smooth car hiring experience. Got a free upgrade to a bigger car. Definitely a plus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRNO, CS - Reviewed by ANTHONY - 08 May 2022
" Car was not completely full of petrol, with the needle not showing full. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PRAGUE, CS - Reviewed by JOHN - 25 November 2019
" It was another plus for the organisation at Prague Airport, never had a problem with car rental there, none of the confusion that I have experienced at other airports and I have travelled through many airports around the world. "
" Had a free upgrade to a Skoda Karoq and there were no problems whatsoever with collecting/returning vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OSTRAVA, CS - Reviewed by VLASTIMIL - 01 November 2019
" All went smooth and fast. "
" Very happy with car rent plus. Everything was as agreed. Many thanks. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by BRIAN - 22 October 2019
" everything went as planed with no problems at all. "
" everything went as planed with no problems at all. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PRAGUE, CS - Reviewed by GARY - 08 October 2019
" Easy to book car through website "
" Car was not in good condition and very, very slow and wouldn't even pull uphills- only had 10k on clock, had ordered a Skoda Octavia but was given a Kia Ceed- horrible car! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PRAGUE, CS - Reviewed by LEE - 27 September 2019
" As above plus:- The car's are always in good condition, finding the cars is easy and the return proicess is always quick. "
" Overall the experience was good. My only complaint is the time it takes to process the paperwork, I arrived at the hire desk at 21:45 and there was one person in front of me, I got into the hire car at 22:30. When i've been travelling for 5 1/2 hours and have another 90 minutes to drive I don't need this delay. I've hired many cars at Prague airport and this is always the case and the most irritating part of the journey. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PRAGUE, CS - Reviewed by JOHN - 10 September 2019
" Very easy site to use and a good competitive selection of offers. When I needed to make a query the telephone advice was first class. "
" Courteous and very efficient - good explanations of everything and excellent value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by MICHAELA - 29 August 2019
" I'm definitely going to book again, prices are very good and whole process is really easy. "
" Great staff, both at pick up and drop off!! Car was really beaten up on outside, inside was great. I didn't mind, I understand that some drivers are not very experienced but it doesn't look great, driving around in it, as a promotion for the company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PRAGUE, CS - Reviewed by KARL - 11 August 2019
" Easy. "
" Always good value. I always go economy, which means a skoda fabia petrol. It's an ok car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by ROSALIND - 08 August 2019
" All OK. "
" All OK. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by GRANT - 03 July 2019
" good for cheap car hire "
" had to pay additional insurance to cover the excess "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PRAGUE, CS - Reviewed by LIBOR - 01 July 2019
" Great experience, will call back again! "
" Very easy and smooth transaction at the counter, brand new vehicle hired, 100% positive experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRNO, CS - Reviewed by KIEREN - 30 June 2019
" Excellent service as always "
" Just the processing time was a problem at the airport I waited 1.5hrs. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by RICHARD - 27 June 2019
" As above. "
" Very quick pick up and drop off, brand new car and did not try to sell me more insurance which is a 1st!! Would highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by SVATOPLUK - 23 June 2019
" Smooth, professional, recommeded "
" Smooth, professional, recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by HANA - 09 June 2019
" A really great overall experience.... Friendly competent staff, a nice car and a fast no nonsense pick up and drop off service. "
" A really great overall experience.... Friendly competent staff, a nice car and a fast no nonsense pick up and drop off service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by FRANTISEK - 01 June 2019
" I will use this company again for sure... "
" Everything great. No problems at all... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by HELENA - 06 May 2019
" I contacted Europe car and the lady l spoke to was extremely helpful and promised to sort things out soon. Thank you Auto Europe team!! helena xxx "
" I booked an economy car and they told me it is actually a mini category even though on my voucher is said economy. They wanted me to pay another £35 to give me the car l booked!!! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BRNO, CS - Reviewed by JAMES - 03 May 2019
" Really good service "
" Fantastic service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by LAU - 23 April 2019
" very good service, very good clean, decent spec vehicle. highly recommend "
" straight forward check in, excellent vehicle condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OSTRAVA, CS - Reviewed by PAUL - 20 February 2019
" Good "
" Still not received my security deposit back "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10