Auto Europe
- North America
- Central America
RENTSCAPE FRANCE CUSTOMER REVIEWS
- 6.1
- 5.9
- 5.9
- 6.4
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
RENTSCAPE FRANCE Car Rental Reviews
Average Rating for Rentscape :
BORDEAUX, FR - Reviewed by SAM - 08 September 2025
" AE are always good value and easy to use "
" Unfortunately, Rentscape didn't honour the first free additional driver, which meant that I had to do all the driving rather than sharing the driving. Not a huge issue, but inconvenient when I specifically chose Rentscape as the contract included first additional driver for free. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NANTES, FR - Reviewed by MARIA - 24 August 2025
" All good "
" The walk to where you pick up the bus was quite far - especially as I had a wheelchair to push "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by NICHOLAS - 12 August 2025
" Charged 74 euro admin fee for speeding fine. This is excess for a small amount of amount "
" Charged 80 euros for a second driver when it was already included. Charged 75 euros for option late return. Which we did not choose or need. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by ALAN - 23 July 2025
" My flight was delayed. I emailed yourselves, but the company Theifscape say they didn't receive it. They cancelled the booking, and told me there was no refund. What a horrible company. They should be put out of business. I called yourselves, and was told that i would get a refund, and you booked another hire car through another company. Thank you for that. The other company OK Mobility would not be my company of choice. The car was OK, but they really give the hard sell for additional insurance. Their terms and conditions are ridiculas. "
" They are a bunch of crooks. Never ever again. I will spread the word. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BORDEAUX, FR - Reviewed by NEIL - 07 July 2025
" Thank you for help "
" Excellent service, very pleasant staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MARSEILLE, FR - Reviewed by KENNY - 01 July 2025
" I am still waiting on my deposit - I called your office and told me to contact my bank ??????? "
" Very poor service from arriving - the shuttle took 1 hour 10 mins to collect us "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
NANTES, FR - Reviewed by DOUGLAS - 24 June 2025
" Straight forward car hire, no issues or problems, price good. "
" Straight forward car hire, no issues or problems, price good. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BIARRITZ, FR - Reviewed by JAMES - 03 June 2025
" Extra charge unreasonable "
" Asked for automatic was given a manual. Charged extra £100 for no understandable reason! "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MARSEILLE, FR - Reviewed by CAROL - 22 April 2025
" Extremely dissatisfied "
" I have sent an email complaint to your Customer Service service department "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 2
BORDEAUX, FR - Reviewed by DAVID - 15 April 2025
" Office closed at drop off "
" A bit slow picking up the car "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
LYON, FR - Reviewed by MARC-DANIEL - 26 March 2025
" Always use your site - reliable and easy to book. "
" Old rental car with 110,000 km on clock but ok to drive - Rental office was miles away from terminal and not clear about how to get there initially. Slow processing of info at pick up. Upon returning the car, I left my credit card in the car - couldnt get a phone response (it was a Sunday) so filled in contact form on website and still no response to date or subsequent phone call on Monday not answered, so cancelled my card. Cheaper than bigger name rental companies, but its now clear why... unlikely to use again. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 5
LYON, FR - Reviewed by ROBERT - 12 March 2025
" All good except one minor complaint. The pick up point at Lyon airport was poorly described and not correct and we had to ask several people for help. Otherwise extremely positive "
" Very good experience. Friendly and helpful "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NANTES, FR - Reviewed by MALCOLM - 21 February 2025
" Dreadful !!!! "
" You guys told me that it was in terminal hire instead I had to walk 800m in the rain across the airport to be picked up outside a car park description from you !!! The manager hoodwinked me into paying for extra insurance by lying to me over the cost and saying that I could check my email for contract 167 euros for 3 days but he told me that was the total amounts for the whole hire You should take rentscape off your website now !!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
LYON, FR - Reviewed by MATTHEW - 21 January 2025
" This is the second time I have hired from on off-site (shuttle from airport to rental location) company with your website. On both occasions the pickup site info has been poor and insufficient "
" The directions and information provided by auto Europe and the rental agents was inaccurate and inadequate. This resulted in frustration and time wasted at Lyon. There was then only 1 agent working at the time of our collection which further impacted our travel time "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MARSEILLE, FR - Reviewed by OVANES - 05 January 2025
" good "
" its good but it is with shuttle and is out of the airport "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by SUSAN - 02 January 2025
" Normally I have been very happy with Auto Europe, I will use again but only go with providers i have previously used. I don't think Auto Europe should have such low quality providers as Rentscape on there, it damages my confidence in them "
" Pick up location of the shuttle was difficult to find, shuttle camouflaged with the name of a company other than RentScape - absolutely no need for that, either add name to the voucher or put a printed sign in the window of the van. Car documents to be sign on sight said "sample text here" on the part of the tablet where they required a signature. It was cheap and you absolutely get what you pay for. I would nt use again or recommend "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NANTES, FR - Reviewed by KEVIN - 17 November 2024
" Auto Europe were helpful when my flight was cancelled, but Rentscape did not provide a professional service. "
" The location given as "off concourse", is a collection point and you have to call Rentscape to be collected from that location, that is not clear on the product offer, or the booking voucher. The car provided was quite old and in relatively poor condition (including dents in the roof) and you had to take your own pictures to prove collection condition. Not a professional approach, no paperwork available on site, only an e contract by email after the event. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 5
NANTES, FR - Reviewed by MATTHEW - 03 November 2024
" As above "
" Friendly, helpful and a seamless experience. Very happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by VALERIE - 31 October 2024
" Never experienced an issue. "
" There was no language barrier and all was explained well. Slight qeues but can't really speed that up as customers questions need answering! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NANTES, FR - Reviewed by VALERIE - 15 October 2024
" Don't "
" Dreadful. The car I was given had a red warning on the dashboard for failing breaks. Pick up took 30 minutes under the rain with no possibility for cover as the bus stop was flooded. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 2
LYON, FR - Reviewed by CARL - 08 October 2024
" As per 3 above - just a quick phone call to me could have avoided much unwelcome stress in dashing around to find another hire car. I'm afraid that is the only experience I can report on. "
" I do not know the distinction between Rentscape and Auto Europe. My flights changed, I arrived a day late in Lyon, I had forgotten to notify you of the change and you had reallocated the car. My fault entirely...but why on earth did you not telephone me before reallocating? I could have asked you to hold the car overnight and the rental could have proceeded as planned, just starting 24hrs later. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NANTES, FR - Reviewed by RICHARD - 04 September 2024
" The booking was not correctly passed onto the rental firm "
" Vehicle pickup was a nightmare. Had to wait for an automatic to be returned despite having ordered one. Car had major front bumper and bonnet damage, scratches and dents all over. Filthy inside and out. Engine management line came on twice but cleared. Return was appalling. Service agent was rude and twice went off to serve someone else. In short I think I should have my money back. Never to use again! "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
LYON, FR - Reviewed by PAUL - 02 September 2024
" There should be a minimum service levels that you do business with. Whilst I recognise this was a cheap rental, I still expect a fully functioning vehicle and an answer to my communications. "
" Rentscape have charged me for the rental despite this being a prepaid booking via Auto Europe. The car was defective. It had no handbrake and made a lot rumbling noise from the rear. I was unable to refill the vehicle - I used very little fuel and explained this to the operative at drop-off and said that I expected any charge to be waived in lieu of the defective vehicle. However I now find I have been charged for the fuel as well as the days rental already prepaid. I have emailed them and received no response. They do not answer the telephone. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BORDEAUX, FR - Reviewed by JAMES - 28 August 2024
" Na "
" The quality of the car was very poor - it was at least 5 years old with 120,000km on the clock. The engine was very rattly and the bodywork was in poor condition "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 2
BORDEAUX, FR - Reviewed by JOHN - 26 August 2024
" The car, a Peugeot 5008 diesel, was a little battered but clean enough. It surprisingly had a capacity of 9 which was useful when we used it with our daughter and family. "
" The office was some distance from Bordeaux St jean railway station which was advertised pick-up point. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LYON, FR - Reviewed by ANDY - 21 August 2024
" Overall very happy Good car, excellent value "
" Office hard to find. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
NANTES, FR - Reviewed by STEPHEN - 12 August 2024
" Airport to shuttle then 1 hour for shuttle and 1 hour in office. Did not get the right car. Our one had high mileage DO NOT USE THIS COMPANY PAY EXTRA FOR AN ACCREDITED COMPANY "
" Not on airport took 2 hours between landing and pickup. Would not recommend this company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 2
NANTES, FR - Reviewed by DANIEL - 11 August 2024
" Pleasant staff "
" Very efficient service "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by RICHARD - 31 July 2024
" We had a tyre puncture which was quickly repaired. Happy to pay the cost (to be recovered via insurance). BUT. I do not know how to pay the invoice! Despite numerous calls, I still do not have the payment details. "
" Very good staff in Bordeaux. A few marks on the car, which I would have liked to have been acknowledged at take over. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BIARRITZ, FR - Reviewed by IAN - 25 July 2024
" Good deal would like the option to remove the excess cost from the rental by paying slightly more like other companies provide. And the extra cover that was sold didn't cover much according to counter staff "
" Thought the additional costs to reduce excess was very high compared to other hire car companies I have used in past. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NANTES, FR - Reviewed by BETHANY - 16 July 2024
" Our holiday was made incredibly stressful by this experience. We cancelled and went with a leading provider based at the airport. "
" The worst experience ever. We were given car seats with socks on. Awful T&Cs at the desk. Rude staff. Cars all had scuffs on. Did not trust them at all so didn't take the car but they wouldn't refund the kids car seats with sick on! Even the transfer was hard to find and they would t answer the phone number provided "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BORDEAUX, FR - Reviewed by GRAHAM - 14 July 2024
" After decades of renting cars this was by a mile my worst experience. I've tried to speak to AutoEurope since but the. phone is not answered "
" Worst Car Hire Experience Ever Do NOT use this company in BORDEAUX AIRPORT I was given a car with 94000km on the clock. The car had numerous scratches and dents. By no means all were on the contract and I had to send 11 photos of the car to get them added. Even worse, my reservation made it quite clear I would travel to Spain as well as France. However I was contacted by Rentscape 2 days into the rental to say travel to Spain was not covered and it could no longer be added. I found staff both incompetent and aggressive. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by NIGEL - 06 July 2024
" None "
" Poor all round experience "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 2
LYON, FR - Reviewed by RICHARD - 04 July 2024
" Not an experience I would recommend and always take a phone with roaming with you.. The other car hire companies are easily accessible alongside Par Dieu station. "
" I arrived at 17 .30h to find the office building closed at 17h. I'd not have my phone with me so I couldn't gain entry. You informed me that it closed at 18h! I had to abandon the car, catch the train to my studio and a 50euro cab fare. The following day I took the train back to Lyon to pick up the car losing 1 days hire. Accessing the office is time consuming and difficult! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 6
BORDEAUX, FR - Reviewed by JONATHAN - 02 July 2024
" A poor experience all round. Customer services claimed they had no means to contract Rentscape other than the same phone number we had. Sadly this phone does not get answered when you ring with issues. "
" The car required 3 recalls to BWM on the main screen, it needed a service and oil change, the coolant was low and needed filling. This is not how you expect to pick up a hire car. No paper work issued for collection or return. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 1
NANTES, FR - Reviewed by MARK - 26 June 2024
" Very poor service and car was poor "
" Firstly I had selected car hire at airport so was disappointed that car hire was off site When collecting car the counter staff had little English so communication was poor the whole process was abrupt with little customer care. Collection by mini bus took 20 mins The car was problematic hear box or clutch poor changing gear always involved crunching gears Power to the car went off twice whilst driving very frightening We took photos of service book, it was over q2 months since car services On returning car mon of the staff spoke English "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
NANTES, FR - Reviewed by VALERIE - 23 June 2024
" I WOULD NOT, and I repeat WOULD NOT use Rentscape again. I honestly cannot caution anyone highly enough not to use this company. Very rude staff and they have not paid us back our deposit despite multiple phone calls chasing them. The worst customer service I have ever encountered. Please, please I would advise people to go elsewhere and use a proper company. Absolute disaster. "
" The moment we arrived, we were subjected to hard sell, of additional products, even though we had purchased these in advance, we finally were exhausted and purchased accident repair which we did not need! The car was disgusting in very poor condition, and the whole bodywork was scratched dented and in very poor quality, should be called rent a wreck!. It was at best a secondhand car with high mileage! On return we were accused of damaging the car further, I had to counter the suggestion with photographic evidence. Poor practices to extort further money! Another Review! 'Don't use this company EVER, the whole franchise is a cowboy operation with tons of loop holes to catch you out and make the most profit from both language barriers and lack of information provided. I returned car with full tank and still got charged, tried to contact and no response. Literally robbed me, and they take cash from your account without any permission. They also stick admin charges on everything, please just boycott them. They are really really bad news.' Really sad offer and extremely poor service "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BORDEAUX, FR - Reviewed by RAYMOND - 16 June 2024
" Hirers should be warned about rentscape. They hire out higher mileage damaged cars. Probably ex hire cars from other firms. Despite that everything should be working. If I had not turned the wipers on we were caught in a rainstorm later and it would have been very dangerous. How could they send a car out in that state. "
" Cars are very damaged. I switched the wipers on by accident and the driver's side blade fell off before we left the pick up. We had to wait an hour for a replacement car. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by MATTHEW - 12 June 2024
" I am really disappointed that a comparison site would have such an organisation on its site such as rent scape nearly everyone at the rental location had issues it was a horrendous experience end to end. The brakes on the car also made a huge amount of noise as if they were wearing out. All in all a terrible experience. "
" When we arrived we found that there were no automatics no cars of the size I ordered and their only solution was the provide a full refund and drive me back to the airport where I could try and rent another car. So I took a smaller less expensive car that was manual with no discount as the only option was full refund and return to the airport or take the car it was blackmail to be honest and I will never use this company ever again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MARSEILLE, FR - Reviewed by RICHARD CHARLES - 06 June 2024
" We may not worry about pre booking in future and just go to renters that are conveniently located at the airport. "
" We were given old instructions about being collected, we wandered around for a long time looking for the pick up point. Eventually we called them and after a recorded message in French, an English speaking person picked up and texted us the new rendezvous point. This could have been done when the rendezvous point was changed and saved us a lot of stress and time. The place from where they operate is very rough, a former tile salesroom we think. It didn't give a good impression. They did push selling us additional insurance, we did but breakdown but the insurance was going to be more than the cost of the car hire so we didn't do that. On returning the car, another customer was arguing about the cleanliness if the car he was returning as they wanted to charge him for cleaning a little sandy footprint from the girl. I have never had to clean a car before running it and they even had a pre paid package to prevent this. You hire a car and it goes back unabashed and fueled but cleaning is up to them. We did not incur any additional charges but it is difficult to know where the standard is. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by GAVIN - 03 June 2024
" unfortunately your company is tarnished by association with Rentscape. "
" Rentscape have just stolen £123.28 from my account. I don't know how they were able to do this after having refunded my deposit, but they have. I would appreciate your help in trying to retrieve this money. And I would suggest that you do not do business with them in the future. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by MICHAEL - 27 May 2024
" Good "
" Nearly all good. Car was fine, price was extremely reasonable, people were friendly, collection and return were very convenient. The paperwork was unusually light, with no accompanied pre- and post-hire checks of the vehicle and formal sign-offs, and the promised conclusion-of-hire document has not so far been sent to us. But the hire involved no mishaps and Rentscape seem to have been perfectly straight with us. I would use them again. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by PHILIP - 17 May 2024
" Always a superb service from Auto Europe. "
" Very good service and excellent value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BORDEAUX, FR - Reviewed by ANDREW - 09 May 2024
" Content to do so. "
" The driver's side windscreen wiper was defective and after a while it just came off. Heavily wet for days and car could not be used safely because could not see out sufficiently. Rentscape completely unhelpful, said would get in touch but never did. I kept chasing and being in the countryside with no public transport in the end had to get a local driver (20€) to go to purchase a replacement (17.99€). Rentscape have refunded the latter. Would not refund the driver's charge as no receipt available. Dismissive and surly. Will never use them again. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LYON, FR - Reviewed by ROY - 01 May 2024
" It works : good value "
" Just what was required : efficient procedure "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NANTES, FR - Reviewed by MARINA - 10 April 2024
" I would want to rebook with AutoEurope but you should really check the quality of the car rental agencies you have on your books. I have always been satisfied with the service until this incident. I will never book again with Rentscape "
" The shuttle never turned up for the pick up at the airport in spite of waiting for one hour while being told that they shuttles run every 15 mins. No one would answer our calls as we were past the office hours and we would only get the automated message to wait for the shuttle. We had to resort to rent another car from the local agency. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NANTES, FR - Reviewed by MALCOLM - 31 March 2024
" See above. "
" Vehicle not roadworthy. Faulty wiper blades - both blades. Photos available. No one at office for either pick up or drop off. Vehicle high mileage. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 1
LYON, FR - Reviewed by PHILIP - 24 March 2024
" Always a great service provided by Auto Europe. "
" Good value and good service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by IRENE - 07 March 2024
" Very good "
" Quick easy good prices. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by MATILDA - 05 February 2024
" Thank you "
" Very helpful. Great value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by RENAUD - 31 January 2024
" Have used Auto-Europe for years and they are still very competitive and car collecttion is always very satisfaying. "
" Very fast delivering the vehicle - Vehicule in good condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MARSEILLE, FR - Reviewed by STEPHEN - 23 January 2024
" I would still use auto europe but really don't think you should keep rentscape on your books! I'm hoping this was a one off as I have used you guys before and always had a good experience "
" Rentscape were a nightmare, we arrived to find no one at the collection point. I called several times and got no answer. I then called Auto Europe and you tried to get through. I eventually, after an hour, was advised to go to a different collection point, which we did. After waiting there for another 20mins, I called and was told they had no car and it would be at least three hours before they got one. I called Auto Europe who arranged an alternative with Europcar but I had to wait another 2hrs to collect it "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MULHOUSE, FR - Reviewed by JANE - 20 December 2023
" Auto Europe were good, offered good prices and easy booking, just please don't use Rentscape at Basel Airport again. "
" Chaos at the counter of Rentscape. No communication with the massive line of people waiting for a car, waited for 4 hours with no apology, no explanation. At one point one of the member of staff stood up on a chair and shouted at all the customers waiting for their rental cars. She actually shouted at us like it was our fault and we would "just have to wait" there was nothing she could do about it. It was taking up to 1 hour for each customer to get their car, and at one point the staff allowed a "VIP" to jump the queue leaving everybody furious. Why this person was "More important" than the rest of us I have no idea. The rental car was falling to pieces, needed a service and had some major technical issue. Absolute joke, never again. The value for money score is only due to the 4 hour queue - its not value for money when you are standing in the airport for 4 HOURS. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 2
BORDEAUX, FR - Reviewed by FREDERIC - 12 December 2023
" I am not giving 10 because you won't try to improve your site. "
" The car was ready on time but the oil light and tire pressure light were on. I informed someone from the agency but he told me there was no problem. These alerts have not stopped coming on every time I turn on the engine. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 7
BORDEAUX, FR - Reviewed by ROY - 01 December 2023
" Nice and easy. "
" Good to deal with. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by RUSSELL - 30 October 2023
" Cost of admin charge for speeding fine different to voucher cost stated? "
" Car not prepared properly- headlight not working and process to get fixed not easy. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
BORDEAUX, FR - Reviewed by IAN - 11 October 2023
" Great service , prices competitive "
" Great staff on arrival and drop off "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BORDEAUX, FR - Reviewed by MARK - 10 October 2023
" I am extremely unlikely to be returning to AutoEurope "
" Rentscape failed to provide a car and AutoEurope staff (on the phone) secured a substitute with Avis. Rental had apparently been "cancelled" by Rentscape, but AutoEurope were unaware of this. I don't know who is to blame but it was a very unsatisfactory situation. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BORDEAUX, FR - Reviewed by DUNCAN - 20 September 2023
" All in all good Company to hire from "
" Very helpful and efficient staff although long wait "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BORDEAUX, FR - Reviewed by KAREN - 11 September 2023
" Excellent "
" There was a hubcap missing from the rear driver's side tyre. We did not notice this until we had already taken charge of the car, but not before we left the airport with the car. We took a photograph of it which we were ready to show if we were asked about it upon returning the car. No-one mentioned it when we brought the car back. I just hope that we do not find that we have been charged for it in the weeks to come as that would ruin what has been a very pleasant rental experience. The staff were all charming, helpful and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MULHOUSE, FR - Reviewed by IAN - 28 August 2023
" See above. The contact number for RENTSCAPE on the Auto Europe paperwork was incorrect. I spoke to the UK Auto Europe desk and was told there was no provision for after hours collection and was not offered any further assistance in resolving the effect of my delay. Fortunately the person I was going to see in France was able to speak to RENTSCAPE and to send me the correct phone number. I am still giving 8 because all my previous dealings, although without a problem, have been excellent. I have another booking through you coming up in November. "
" Absolutely amazing. Spoke directly to the desk in Euroairport because our flight was delayed and he arranged for the keys to be left with the Airport information desk for me to collect when we finally arrived. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PARIS, FR - Reviewed by DOUGLAS - 18 August 2023
" Basically its the same comments "
" firstly the voucher stipulated that the office for collection was the car park where in fact the office had relocated to another office in the Gare du Nord station. the condition of the car was okay nut did have some major dents caused by other drivers. the staff member explained the drop off procedure s and sent information by e-mail. Security deposit of 1500 euros was paid and i was informed that this would be paid back into my account the day after the car was returned on the 14th but this still hasn't been completed as of the 18th "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 6
NANTES, FR - Reviewed by RONALD - 28 July 2023
" Good efficient service. "
" I booked a Peugeot 3008, or similar, but was given a Hyundai Kona. This was much smaller and we had difficulty getting everything in but I was told it was the same class. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
RENNES, FR - Reviewed by MARTIN - 29 April 2020
" Very happy as always "
" Always very happy with all the members of Rentscape. I have been renting cars for 30 years with various companies and have to say Rentscape have been the most professional than other car companies. I have never had a problem with them and the price is always the best. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LYON, FR - Reviewed by STUART - 11 March 2020
" Awful experience - Hung up on when trying to drop the car off repeatedly stating "we don't speak English" - No response to emails - Directions to meet at airport upon return inaccurate -Unauthorised charges to credit card (I have raised a dispute with my credit card company) - Try to dump us in the middle of industrial estate with child "
" Awful experience - Hung up on when trying to drop the car off repeatedly stating "we don't speak English" - No response to emails - Directions to meet at airport upon return inaccurate -Unauthorised charges to credit card (I have raised a dispute with my credit card company) - Try to dump us in the middle of industrial estate with child "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LYON, FR - Reviewed by BENEDICT - 03 February 2020
" As always great service and prices from Auto-Europe "
" A bit of a delay for the shuttle to pick us up from terminal - 30 to 40 mins. Very prompt and quick on the return though. Good service at the rental site. Car a little mucky outside but ok and clean inside. Good price esp as we had a 20 year old driver. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LYON, FR - Reviewed by MARK - 05 January 2020
" Rentscape should not be within the AutoEurope portfolio. They do not remotely measure up to the bigger operators "
" It was terrible. I've used Auto Europe a number of times and whenever that's led to using mainstream companies line Europcar its been superb. I just wouldnt ever want to use Rentscape. I have a whole raft of reasons to explain this if you would be interested "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 2