AUTO EUROPE FRANCE Car Rental Reviews

TOULOUSE, FR - Reviewed by RICHARD - 21 September 2025

" Auto Europe are my go to car hire comparison site when a car required. "

" Staff courteous at both collection and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by GILLES - 21 September 2025

" Great site to see multiple prices. "

" nice and easy and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by WILLIAM - 20 September 2025

" Excellent service and car "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERPIGNAN, FR - Reviewed by JEFF - 20 September 2025

" I always think that car rentals are trying to find a reason to charge for repairs "

" When we picked the car up everything looked ok but when we stopped after the first drive we noticed a piece of trim around the rear wheel arch had come away from the bodywork slightly but if you pushed it back it was ok, just a clip not engaging properly. At the end of the rental there was nobody to accept the car and we had to post the keys in a box. When I got home I got an email claiming we had damaged the car and they are going to charge me for repairs. I have complained but 3 days after getting home have only received an acknowledgment of receipt of the complaint. I hadn't taken out their very expensive insurance so I think they are just trying to rip me off. I do have insurance which I took out but I don't think I should claim as we didn't cause any damage "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 10

NICE, FR - Reviewed by DAVID - 20 September 2025

" Been using Auto-Europ for 10 years plus. Great choice is cars with all top rental companies. Best prices with 48 hour cancellation policy when problems arise. Great communication when questions need to asked and they go the extra mile to make sure ,that if ever there is a problem , the do their best to help you. I intended using AE for the foreseeable future. "

" Very good cars. Great location. Quick service. Above all the staff are brilliant. Explain things clearly and very friendly and helpful. Good communication if there is a problem and give good advice. I have used them for at least 5 years , 3 times a year , and everything has been just right for me. Highly recommended rental company. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by CORMAC - 20 September 2025

" Fast and friendly collection despite it being busy. Car was great. Drop off was easy and again staff was friendly and efficient! "

" Fast and friendly collection despite it being busy. Car was great. Drop off was easy and again staff was friendly and efficient! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by DAVID - 20 September 2025

" easy to book a car and plenty of information "

" always good cars and helpful staff "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

NICE, FR - Reviewed by BRIAN - 20 September 2025

" the only comment that i have is that i could not find car in carpark as it was parked in another bay and it took some time to find. "

" the only comment i have was the wait time at nice airport waiting to be served. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by PHILIP - 20 September 2025

" Yet to see what resolution is offered. Process seems very slow to address an obvious fraud. "

" Made to pay for hire TWICE!! "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

NICE, FR - Reviewed by PATRICIA - 20 September 2025

" Have already done so. "

" All of above but I had requested a small car and there were none available and was given one too large gorgeous my requirements. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by VIRGINIA - 19 September 2025

" Please contact me asap about my complaint. I should be due a complete refund "

" I am still waiting to hear back about a refund. It was dreadful, I was supplied with an incredibly unsafe and dangerous car! Please can someone contact me immediately "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by LEONARD - 18 September 2025

" Auto Europe is my first port of call when hiring a car. The prices are competitive and the booking process is straightforward. "

" The member of was very friendly and the rental process was easy to complete. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by IAN - 18 September 2025

" Generally good - car was excellent "

" We arrived a bit early to pick our car up - lady behind counter said we could wait 20 mins and then get it - she disappeared. 45 mins later another member of staff dealt with us - bit disappointed with her "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LYON, FR - Reviewed by MICHAEL - 18 September 2025

" The two weeks driving were terrific - great car - but, as I say, trying to recoup monies I thought I was insured against paying are too complicated and it spoils the experience: make it simple and more straightforward. "

" The extra insurance I bought is so complicated to access - and suddenly the hire car company and your company split and leave the driver wondering if all the hassle to try and reclaim money's being charged for minor damage rto a hub cap is worth it. It strikes this driver that the process is deliberately obtuse. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by THOMAS - 18 September 2025

" Very disappointed with car hire experience from Sixt in France, I've not had any issues with Sixt in Ireland or Spain previously. "

" Appalled after stating to the counter staff I have my own insurance and do not require any extra insurance. I return home to find I've been charged an extra £258. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 8

NICE, FR - Reviewed by RICHARD - 18 September 2025

" only dealt with online so it was fine. However due to OK mobile staff I may well hesitate. "

" The man that dealt with me at the OK mobile office in Nice was quite simply one of the rudest man I have ever met. Very disrespectful and once I had turned down extra insurance he was frankly horrible. FYI he had a beard. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by NEIL - 17 September 2025

" Have found Auto Europe easy to use and good value, but now unsure the benefits of the additional insurance "

" We paid for full insurance via Auto Europe but OK Mobility wanted a further €278 for comprehensive insurance. This was a hard sell and quite threatening "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 7

NICE, FR - Reviewed by LORRAINE - 17 September 2025

" Unlawful "

" Returned full of fuel Charged 28 euro Disgusting "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTPELLIER, FR - Reviewed by MICHAEL - 17 September 2025

" Lovely car, and helpful staff at Montpellier Airport "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by ROBIN - 17 September 2025

" no problems "

" no problems "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BASTIA, FR - Reviewed by WILLIAM - 17 September 2025

" no issues "

" no issues "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GENEVA, FR - Reviewed by GEORGE - 16 September 2025

" Good price, easy to navigate. "

" Car returned no problems. Waiting for credit card statements to ensure deposit refunded. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NANTES, FR - Reviewed by ALAN - 16 September 2025

" Everything great, pick up was informative and efficient. Shame about the drop off, we were early so we had to put keys in a drop box, which was not immediately obvious all because there were no staff on duty and then read there will be an additional charge for dropping the keys in said box, outragious in my opinion, that needs to be addressed. Why should the customer be penalised for no staff being available, not my fault! "

" No issues. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 10

NICE, FR - Reviewed by ALESSIA - 16 September 2025

" Thank you "

" Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by JESS - 16 September 2025

" Wonderful experience! "

" Very smooth transactions when picking up the car and when dropping off. Wonderful modern car. Easy pick up and drop off While dropping the car off, Paul was very helpful, professional and efficient. Checks of the car didn't take long and Paul went through everything with us and was lovely! Couldn't ask for more! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LA ROCHELLE, FR - Reviewed by PAUL - 16 September 2025

" Would recommend both auto Europe and Europe. "

" The staff were very helpful and changed the car originally offered due to my size. Would definitely use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by PHILIPA - 16 September 2025

" Brilliant service as usual "

" I specifically book this for the speed of Collection and drop off plus the risk free hire. Even though there was a slight issue with the machine on collection the staff were efficient and sorted it quickly "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CALVI, FR - Reviewed by CHARLES - 15 September 2025

" No comments "

" Europcar were superb at both pick up and drop-off "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by CATHRINE - 15 September 2025

" Unclear insurance information resulting in significant additional charges which were unexpected when hiring the car "

" Slow service to pick up car - queuing for an hour Car not with full tank of fuel Hidden/unexpected insurance charges not communicated in advance "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 3

MARSEILLE, FR - Reviewed by RUTH - 15 September 2025

" I have no opinion as to Auto Europe . The admin seemed fine but things were not great wiht OK mobility. "

" We dont like the insurance selling ( we had already upgraded insurance with Auto Europe) and as such we wont use this company again. Other companies have offered insurance but this was much more of a selling experience. We declined it. The time taken at the desk was far too long. The staff member seemed to take ages on the computer , logging information. It didnt appear to be automated as it should be. When we got home , we received an email saying that OK mobility had received information about a number of incidents regarding our car rental period & to refer to the "attached invoice". No invocie was attached.We contacted them and they replied ( quickly) saying that the matter was closed. They didnt comment on the email they had sent. They should have apologised as this was upsetting. The staff were all very pleasant to deal so its a shame we had to endure the insurance selling and their admin was less than satisfactory. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BORDEAUX, FR - Reviewed by ROBERT NICHOLAS - 15 September 2025

" On line reservation through Autoeurope was fine. "

" We had to wait 40 minutes even though there was no queue because our reservation specified a pick up time of 330pm and not 250pm when we arrived. This was inexcusable. The car had done over 30,000km and the engine made a strange noise. The price was excessive for what we got. "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 3

BORDEAUX, FR - Reviewed by JONATHAN - 15 September 2025

" Perfect "

" All excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by PETER - 14 September 2025

" Car not cleaned when collecting "

" Poor signage when returning the car to the drop off "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 7

AVIGNON, FR - Reviewed by GUY - 14 September 2025

" Easy to book and then end to end faultless "

" All brilliant and quick and easy to deal with; out and checking back in "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTPELLIER, FR - Reviewed by ALAN - 14 September 2025

" Easy booking process "

" Very smooth experience both collecting and returning car. Friendly, efficient staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by DAVID - 14 September 2025

" It would have been helpful if Auto Europe said where the OK Mobility office was located in Marseilles airport. OK Mobility were very welcoming when I got there. However, I have never had such strong and almost misleading sales patter to upsell the additional insurance. I have an annual Car Hire Excess Insurance anyway and was quite taken aback by how strong the 'advice' was to the point I was glad to get away from the desk. "

" It would have been helpful if Auto Europe said where the OK Mobility office was located in Marseilles airport. OK Mobility were very welcoming when I got there. However, I have never had such strong and almost misleading sales patter to upsell the additional insurance. I have an annual Car Hire Excess Insurance anyway and was quite taken aback by how strong the 'advice' was to the point I was glad to get away from the desk. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 10

LIMOGES, FR - Reviewed by MARGARET - 14 September 2025

" Prompt and efficient as always "

" Prompt and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TOULOUSE, FR - Reviewed by NORMAN - 14 September 2025

" On pick up, the car was on a lower floor of the car park. This was fairly dark. I was assured the car had no damage so drove it out, noticiing later on reaching my dstination that there was a ver slight dent in the driver side rear door. I assunmed this was allowable for a "no damage" report but luckily my wife had taken photographs. On return, I dropped off the keys and left, getting a note later to say I would be charged. Fortunately I was able to return to the desk an hour later to show the photo and the charge was scrubbed. If we had left town, this would not have been possible and re-claiming the charge would have been very complicated. May I suggest NOT doing car pick up fom a gloomy location and making photos a requirement rther than advice. "

" Very helpful staff, but picking up the car from the relative gloom of a lower floor in the car park meant we could not see the slight dent that we were later almost charged for. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

GENEVA, FR - Reviewed by ANTHONY - 14 September 2025

" All good - was able to get queries answered before rental and register late arrival due to a late flight "

" Pick up at Geneva Airport (French Side) is an underground carpark. There is insufficient light to inspect vehicle and cars so crammed in its impossible to check it over. Too many pick ups in one area means negotiating out of the car park successfully is very difficult with cars parked in access roads. Pick up staff unhelpful and inaccurate - I was told my car was 'new' so didn't need checking. In fact it had 12K and had several small areas of damage. Drop off at Annecy station was similarly chaotic. There is no drop off area and cars are dropped off in an alley next to a pizza shop - if nobody else is already there already that is. This is all on a busy road with nowhere to stop to check if you're unsure where to drop off. Pretty awful really! "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 2
Condition of the Vehicle: 8

TOULOUSE, FR - Reviewed by STEPHEN - 13 September 2025

" Overall not bad but vehicles should be more thoroughly checked "

" Pick up was slow as the office was very busy. One headlight wasn't working "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 6

AVIGNON, FR - Reviewed by ROBERT - 13 September 2025

" Big car but dro e well "

" A bit annoyed there was low battery on fob showing for 10 days.it was worrying "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

NICE, FR - Reviewed by ANDREW - 13 September 2025

" All good except for deposit arrangement and last minute check in with Gold not Autoeurope confusing and wrong terminal. "

" Deposit much too high Deposit for petrol fill up ridiculous "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TOULOUSE, FR - Reviewed by TIMOTHY - 13 September 2025

" This is not the sort of thing I discuss with friends. They're competent to make their own choices. "

" Nothing to add "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by DAVID - 12 September 2025

" good service "

" polite, friendly "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AVIGNON, FR - Reviewed by KEVIN - 12 September 2025

" No issues, no problems, everything went smoothly. "

" Everything ran like clockwork, no problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by MARTIN - 12 September 2025

" I HIRE NUMEROUS CAR HIRES EACH YEAR, THIS WAS MY WORST EXPERIENCE EVER "

" 29 DEGREES WEATHER. A/C NOT WORKING. CUSTOMER REP TOTALLY UNHELPFUL AND SAID THE FAN WAS WORKING (NO A/C THOUGH) REFUSED TO OFFER A REPLACEMENT CAR. ONLY 2 ITEMS ON THE VEHICLE DAMAGE SHEET BUT THE CAR HAD 15 PLUS MARKS SCRATHES DENTS ETC. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

TOULOUSE, FR - Reviewed by JAMEELA - 12 September 2025

" Please read above. I will never use this once reputable company again. I will also share this experience with all friends and family. "

" We were quite simply scammed from the beginning - the car had many superficial signs of damage. As the car was black it was incredibly difficult to capture them photographically despite all our efforts. All four hubcaps were visibly damaged but easier to prove from the photos. We knew that there was mal intent from the start as when we returned the car, the representative cited he only had a record of one hubcap having been damaged. Fortunately, he could not argue when presented with the photographic evidence to the contrary. All the other damage on the black car body that we'd photographed he simply rejected and said they were just "reflections" and proceeded to hand me an iPad, incensed and in shock, we had a flight to catch, I had no time to think and just simply signed. I really wish I hadn't. The whole experience from the time we picked up the car felt unnerving - the extra insurance we were being overly encouraged to take out (which would have almost been the same amount as the car rental itself), was simply not an option. This should have been pointed out when booking the rental. The representative cited that should a small stone on the motorway scratch the windscreen, we'd be expected to pay 2000€! I chose Hertz from your site because I opted (although not the cheapest) for what I thought was a reputable company. I have had dealings with you in the past and have been completely satisfied. I have sent both yourselves and Hertz emails to express how totally unacceptable this unscrupulous behaviour we unfortunately experienced which both marred the beginning and mostly the end of our short trip to France, having been charged a ridiculous amount of money for damages that we did NOT cause to this hired car. I may not receive an appropriate response from either of you but will take this opportunity to approach some form of wider media. If from this experience I can make others much more aware and super vigilant, then the 500+€ I paid for a basic car for less than a week will have been worth it. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGERAC, FR - Reviewed by PHILLIP - 12 September 2025

" Excellent "

" Excellent Service and value from both Auto Europe and Enterprise "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ANNECY, FR - Reviewed by SUSAN - 11 September 2025

" As sbove "

" Excellent service from booking, collecting to drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by JEFFREY - 11 September 2025

" Happy with booking process "

" fuel tank not full and also screen wash empty. Main problem was on return of vehicle a'd being xharged €325 for something I didn't think was my fault "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 3

NICE, FR - Reviewed by JACQUELINE - 11 September 2025

" Auto Europe was great. "

" Huge queue at Nice airport so had to wait an hour and a half to be served. Then the smart key didn't work. No staff in the car park to help. Had to change rental car and was at Europcar for three hours !!!! "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 8

NICE, FR - Reviewed by RICHARD - 11 September 2025

" Pay for a full sized SUV get a saloon "

" SUV not available in Nice despite bringing informed in Marseille that Nice had stock. Forced to take a saloon with low profile tyres. Queues in Nice unacceptable "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 1

NICE, FR - Reviewed by RONALD - 11 September 2025

" Overall it was pretty good "

" The fuel charge at check in was a bit of a surprise. Not had that with other companies. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by STEVEN - 10 September 2025

" Quick pick up,nice car and easy return "

" Very good service. Will use again and recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LIMOGES, FR - Reviewed by KEITH - 10 September 2025

" Trouble-free rental, loved the car. "

" Upgraded to a bigger & better car: very pleased! "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

NICE, FR - Reviewed by THOMAS - 10 September 2025

" It is difficult to speak to OK Mobility Nice directly and I have asked an Auto Europe services reservation support person to do so on my behalf - as every email concludes by saying do not hesitate to get in touch if they can do anything else, but so far I have not had a response or received the receipt for the surcharge "

" OK Mobility have yet to provide me with a receipt for the additional cross border charge of 261 euros, despite being asked twice - when I picked the car up and when I dropped it off. This means that I cannot request a refund as agreed at the time of the pickup as I cannot add the receipt to your manage my booking system In short the cost was doubled and the desk person did not email the information requested The vehicle was great apart from this "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

NICE, FR - Reviewed by SYDNEY - 10 September 2025

" It was Africans friendly and when I picked car up chap helped sort out controls etc "

" But if a queue to get car but Lady was super helpful and explained everything "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by JONATHAN - 10 September 2025

" Auto Europe is easy to use but there needs to be straigght through processing such that key metrics of the voucher automatically feed through to the providers systems thus avoiding changes to excesses and other fees such as additional driver. Virtuo are our Gold Standard when it comes to car hire as you get the model you reserved and everything is on-line. The quicker you can replicate this the better. "

" Long queue at the rental desk. Alamo changed terms of the Auto Europe voucher including trying to increase the vehicle excess by EUR 1000, and charging us more for an additional driver. The process to get them to adhere to the terms as per the Auto Europe agreement was slow and painful. We spent 30 mins at the desk and the time from joing the queue was 90 mins. Companies like Virtuo offer a much smoother experience with everything done on-line. "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BEAUVAIS, FR - Reviewed by DAVID - 10 September 2025

" See above- decent vehicle but nothing else good about the experience. "

" Believed I had taken full CDW but was then advised at the desk that the limit was 3,500 Euros and I was only covered up to 759 Euros so took out additional CDW for £125 extra. Absolutely typical car hire chicanery. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NICE, FR - Reviewed by IAN - 10 September 2025

" Efficient "

" Efficient "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by PAUL - 09 September 2025

" Very easy to use. "

" The only bit I didnt like was not receiving the pre-hire photos of the vehicle via email until a couple of hours after I picked it up. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BASTIA, FR - Reviewed by GUY - 09 September 2025

" Whilst not quite the cheapest, Europcar has given a good price and reliability. The car was excellent and better than expected. "

" This is the third car hire in a row where we have used Europcar, and each has been excellent. At Bastia airport, Europcar have really got it well organised - we had no queue, whereas other hire companies did, and it was easy to find the car with a little help. Registering was easy, and we were not hassled at all. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by TIMOTHY - 09 September 2025

" Less is don't travel on a Saturday in the Summer months. "

" Not an issue with Europecar just that Nice airport on a Saturday trying to hire a car is manic. We waited 90 minutes in a queue to get our car! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by CHARLOTTE - 09 September 2025

" Goldcar forced me into taking out an expensive insurance policy, doubling the cost of my car hire, by hiking the rate of their caution so much so that I couldn't meet it on my credit card. (If I had been warned I possibly could have done). As I have my own care hire insurance I don't need theirs, so instead, always opt for them keeping back a sum, a caution, on my credit card and returning it at the end of the hire. In May the retained sum was raised from 1000 to 1,500 euros. On arrival on 1st September I found it had been hiked again to 2,000 euros with no warning . The company did not want to accept the limit on my card, which is a little over the 1,500.00 sum I had paid in May. I have been hiring from them for years and have never damaged their cars. I feel their behaviour was a cynical exercise in forcing me to take out an insurance policy I did not need by hiking the deposit to this level. It doubled the cost of the car hire. It's a poor reward for my loyalty. I would not use them again and would certainly never recommend them. "

" Goldcar forced me into taking out an expensive insurance policy, doubling the cost of my car hire, by hiking the rate of their caution/deposit so much so that I couldn't meet it on my credit card. (If I had been warned I possibly could have done). As I have my own care hire insurance I don't need theirs, so instead, always opt for them keeping back a sum, a caution, on my credit card and returning it at the end of the hire. In May the retained sum was raised from 1000 to 1,500 euros. On arrival on 1st September I found it had been hiked again to 2,000 euros with no warning . The company did not want to accept the limit on my card, which is a little over the 1,500.00 sum I had paid in May. I have been hiring from them for years and have never damaged their cars. I feel their behaviour was a cynical exercise in forcing me to take out an insurance policy I did not need by hiking the deposit to this level. It doubled the cost of the car hire. It's a poor reward for my loyalty. I would not use them again and would certainly never recommend them. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MARSEILLE, FR - Reviewed by GARY - 08 September 2025

" see the above comment, at the moment unless you can hep me resolve the issue then this is the reason I cannot use Auto Europe again. PLEASE HELP ME GET MY MONEY BACK "

" The car malfunctioned dangerously after an hour of driving. The Roadside assistance did not work and I had to carry on driving. The hotel reception where we were staying managed to get through to roadside assistance and the car was collected by a breakdown lorry. The solution late on in the day was for me to take a taxi (at your expense) 3 hours away back to Marseille airport, both not practical and I had been drinking I sent three emails in total to you and made two phone calls to try and sort situation and there have been no answers to my emails. I have had the expense of the car hire which was not acceptable after an hours driving; no car for the remainder of my trip which means we had to take taxis everywhere and finally a very large taxi bill back to Marseille airport to catch a flight home. Another email has been sent and still no reply from you. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by SAM - 08 September 2025

" AE are always good value and easy to use "

" Unfortunately, Rentscape didn't honour the first free additional driver, which meant that I had to do all the driving rather than sharing the driving. Not a huge issue, but inconvenient when I specifically chose Rentscape as the contract included first additional driver for free. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LYON, FR - Reviewed by SAM - 07 September 2025

" Europcar desk tried to sell insurance again even though it was prepaid. Car offered was Peugeot 308 which would not fit us and was more vh smaller than the example car - Citroen c3 air cross. 308 was hybrid and had wires and plugs in boot which couldn't be removed meaning luggage would not fit. We had to pay for vehicle upgrade. Not happy. "

" Europcar desk tried to sell insurance again even though it was prepaid. Car offered was Peugeot 308 which would not fit us and was more vh smaller than the example car - Citroen c3 air cross. 308 was hybrid and had wires and plugs in boot which couldn't be removed meaning luggage would not fit. We had to pay for vehicle upgrade. Not happy. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by LIAM - 07 September 2025

" So happy overall but not happy with extra charges on arrival which was nearly the same cost of the hire. "

" So happy overall but not happy with extra charges on arrival which was nearly the same cost of the hire. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEZIERS, FR - Reviewed by SOUREN - 07 September 2025

" I was supplied with bi fuel car It would been useful to had a service book "

" helpful staff "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERGERAC, FR - Reviewed by JILL - 06 September 2025

" It was all good from booking to picking up and returning "

" Friendly helpful and welcoming staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by JOSHUA - 06 September 2025

" Not at all happy "

" Currently have an open complaint with my booking about the condition of the car that was given to us "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TOULOUSE, FR - Reviewed by STEPHEN - 06 September 2025

" Good "

" All very good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by RODRIGO - 05 September 2025

" In future I might try to book directly with the car rental company to reduce the risk "

" When I collected the car, I was immediately told that the vehicle I had booked was "really bad" and strongly encouraged to upgrade. They explained that I would need to pay various additional taxes and suggested that, if I upgraded, it would work out to roughly the same price. In reality, I ended up being charged again--on top of what I had already paid to AutoEurope. I felt completely taken advantage of, but at the start of a family holiday, the last thing you want is to waste time arguing at a rental desk. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

NICE, FR - Reviewed by OLWEN - 05 September 2025

" Very easy process from start to finish "

" I use Goldcar a lot. Always find them friendly, helpful and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by DAVID - 05 September 2025

" Autoeurope were perfect from start to finish . Keddy sadly were not "

" The check in agent was not at all welcoming especially when I rejected the offer of an upgraded vehicle , that incidentally was more than the cost of rental i had already paid. Charged a cross border free between France and Switzerland that I have never paid in 20 years of taking rental cars in Geneva. Very dismissive attitude from start to finish. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by KEITH - 04 September 2025

" Generally good. Would be helpful if the pick up procedure could be streamlined. "

" Pick up was a little slow. More communication would have been helpful. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BEAUVAIS, FR - Reviewed by STUART - 04 September 2025

" You were let down by your partner who wasn't actually present and was managed by their parent company Europcar. "

" Pick up was slow but ok. Man was knowledgeable. Car was nearly scrap cosmetically. So much damage. Mechanically seemed ok though. On return we were running a little late for our flight but there was no agent to be found in the car park and no where to park the car and unload or luggage safely with 3 children "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LYON, FR - Reviewed by THOMAS - 03 September 2025

" Excellent service - clear comms and competitive price "

" Smooth pick-up / drop-off; courteous and professional staff. Only feedback would be it's frustrating that you can't add a second driver for only part of the booking - it would be much more helpful if they could take the second driver's details at the desk and give you the option to activate later and / or select the days you want to include them. I was told I would have to physically present the documents at an Enterprise office on the day I wanted to add them which was impractical given where we were staying. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by JOEL - 03 September 2025

" Very good overall from a price perspective, I've used you two years in a row now. "

" Overall the experience was good from a cost point of view. Counter team were slow and and not very helpful It extremely annoying that I took full comprehensive insure with autoeurope when I booked the car but because I picked it up via goldcar, they wouldn't accept the insurance I'd paid for. So, I had to accept full liability from Goldcar with a £3700 hold on my credit card. Instead of the £1700 stated on my document's. This is very poor considering in that moment there's nothing I could do as the counter staff wouldn't entertain any conversation about the insurance I'd already paid for. "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 7

TOULOUSE, FR - Reviewed by POL - 03 September 2025

" Be aware that the car needs to be clwaned before returning ! "

" Thre big remark I have is that they did not make it clear at rental that you need to clean the car when you return it. I speak fluent French and English so there was no issue with not understanding. They just did not say it and charged me €80 afterwards. That is very disappointing. I use rentals in the UK and it is common practice there that the rental company cleans the car which is included in the rental price. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 8

NICE, FR - Reviewed by MARK - 02 September 2025

" - "

" - "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NICE, FR - Reviewed by ANDREW - 02 September 2025

" Will seek an alternative next time "

" Terrible experience "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

MARSEILLE, FR - Reviewed by SIMON - 02 September 2025

" As above "

" Counter staff said my excess waiver through auto Europe was not valid Car battery discharged completely once and we had warnings on 2 other occasions "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 3

AJACCIO, FR - Reviewed by EVERARDUS - 02 September 2025

" As always Auto Europe provided as needed "

" As always Auto Europe provided as needed "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LIMOGES, FR - Reviewed by ANDREW - 01 September 2025

" Super. "

" Really good, simple, easy, good staff, good car. Could not extend but small office so understandable "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by JEFFREY - 01 September 2025

" Easy to find and reserve a car. "

" Bit short staffed at pick up so wait was longer than expected but not unduly so. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

AIX EN PROVENCE, FR - Reviewed by PAUL - 01 September 2025

" Not impressed. Money fraudulently taken off me. By europcar. "

" I am getting charged an extra day for dropping car off at 10:51. When the actual time was 09:29. As shown on return doc. Also been charged twice for local surcharge. Not impressed "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 10

NICE, FR - Reviewed by OLIVER - 01 September 2025

" Easy and convenient "

" We were charged an extra day in spite of returning the vehicle well within time "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 2
Condition of the Vehicle: 8

LYON, FR - Reviewed by MATZ - 01 September 2025

" Very happy with the service I received. Thank you. "

" The service was quick and efficient. I received a very good car at an excellent price. I am very satisfied. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by XAVIER - 01 September 2025

" As I had paid in advance in full with Auto Europe it is very surprising and indeed questionable that Budget demanded a 'currency exchange difference' as an additional payment. On the two Budget rentals, this was 20 euros and 5 euros, respectively. It feels opportunistic and borderline entrapment. I welcome your attention and explaination of this. Regards. "

" The car was not the model expected but was fine; however, it had not been washed properly and had bird guano covering the entire back of the vehicle. It was exchanged for another car after a delay. Upon return the car was as collected and with a full tank of petrol; I was then asked to sign a return contract--after which I learned it included an unexpected additional charge that is labeled 'currency exchange difference.' "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 7

LYON, FR - Reviewed by TIMOTHY - 01 September 2025

" I have always used AutoEurope for vehicle hire. I enjoy booking flexibility and competitive prices. "

" Upon checkout (Lyon Exupery Airport), I was told by staff that I would receive an email containing instructions regarding my out-of-hours key return. No email arrived. Several days later, I sent a request via the Europcar online portal but received no reply. When I called Europcar, they told me to return the car to carpark B2 (which doesn't exist) and my keys to a Europcar desk in T1 (which also doesn't exist). Finally, I had to interrupt by trip and drive to the airport on the day before departure to understand how to return my car and keys. A frustratingly poor service. I also remarked that during check-out, staff talk openly between themselves about their clientele. For example, during check-out, a family approached the check-out building and staff joked about who would be in line to deal with their car hire. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by CARL - 01 September 2025

" Car was in very good condition and as booked, however add on costs such as child seats, deposit, airport tax were not as per T&Cs and cost almost as much as the car hire itself. Drop off was very straight forward "

" Car was in very good condition and as booked, however add on costs such as child seats, deposit, airport tax were not as per T&Cs and cost almost as much as the car hire itself. Drop off was very straight forward "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by GARY - 01 September 2025

" Very kind and helpful. "

" very good experience from the warm welcome at the counter (After a short wait) to the helpful staff who collected the car and bought it to us as my elderly mother has mobility issues. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by JOSEPH - 30 August 2025

" Autoeurope experience good. Nice car with Europcar but a lot of upselling on pick up "

" A lot of upselling "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by JUDITH - 30 August 2025

" Easy process and easy to contact the uk team before travel with any questions. "

" My hire car was upgraded to an automatic hybrid model. Perfect for me as it is what l drive at home. Made the whole experience so much easier. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by KEVIN - 28 August 2025

" Booing was easy but the cost of insurance is never clear with car rental companies and it feels like a rip off when they try to charge you at pick up when they know you are in a rush "

" Everything was fine except (1) picking up the car: the paperwork takes forever which is ridiculous given technology today (2) the insurance suggested by the staff member would have cost more than the rental. This just smells of rip off. Your price should include a sensible level of insurance to avoid a conversation at pick up which just feels like you are ripping off the customer "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by KIRSTEN - 28 August 2025

" As above "

" Hidden costs drive customers away. I was told that my fully comprehensive insurance is not valid as it's not with ok mobility. I ended up paying another £541 for insurance...ridiculous. Needless to say you won't see me again. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 8

NICE, FR - Reviewed by COLIN - 28 August 2025

" Booking via Auto Europe was fine. No issues (aside from the terrible experience with Goldcar). "

" Refused to register damage present on collection stating it was too small, and then tried to claim it was new damage on return. Only a careful video I had taken on collection saved us. Attitude of staff was absolutely appalling. Not to be trusted. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BOULOGNE SUR MER, FR - Reviewed by DAVID - 28 August 2025

" wrong depot on joining instructions "

" The depot you sent me to was closed and needed to go 10k to the Hertz most local depot "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 9

NICE, FR - Reviewed by ADRIAN - 27 August 2025

" Very pushy salesman lady driver rude "

" Long waiting for pick up and if too many waiting have have to wait extra half hour need bigger busses "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by DICK - 27 August 2025

" Very good service and a good car. "

" Good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BASTIA, FR - Reviewed by NICHOLAS - 26 August 2025

" * "

" * "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

NICE, FR - Reviewed by ALAN - 26 August 2025

" Once we got to a counter after hours wait, the staff was very friendly and helpful . They gave us water and Reece's chocolate "

" We had to wait over 2.5 hrs to collect our car at Nice Airport. You need so much more staff , it was a joke ! Too many cars being collected and only 3 staff . I noticed all of the other car rentals had loads more staff. "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by NICHOLAS - 26 August 2025

" Given the stress and 8 hour flight delay, we did not contact Hertz Geneva Airport but we would very much expect some compensation given we were unable to use the car service that had been booked and paid for in advance. "

" Our flight was delayed by over 8 hours and on arrival at Geneva airport where we were picking up the Hertz hire car, the desk was closed. The time was 18:02 local time. The only way we could continue our onward journey was to hire another car from another provider. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NICE, FR - Reviewed by MARTIN - 26 August 2025

" Nice - great Marseille - very poor "

" The experience at Nice is so dofferent from the Marseille Airport where they try to find any fault to get the caution money from those who do not have Goldcar insurance. Very bad practice at MRS very good at NICE "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTPELLIER, FR - Reviewed by PAUL - 26 August 2025

" Great experience "

" Really smooth and trouble free rental experience. Car showed signs of wear and tear though. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LYON, FR - Reviewed by THOMAS - 26 August 2025

" Far from recommending AutoEurope to friends, I'm telling as many people as I can not to use them. It's a disgrace. "

" This was the worst experience I've had when renting a vehicle. Unfortunately my family and I missed our flight and were delayed 24 hours. I called up AutoEurope who told me that my booking would be invalidated if I didn't collect the vehicle within 3 hours of my time slot. I also called the rental company, Budget, who said that there was nothing they could do as the booking was with AutoEurope. I don't understand if I've booked a car for 2 weeks and collect a day late, what the problem is. The budget carpark in Lyon is massive and has loads of spare space to keep a car for 24 hours until we arrive. As far as I can see, AutoEurope wiped their hands of this and should have done more. I won't be using them again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BORDEAUX, FR - Reviewed by GRANT - 26 August 2025

" See above "

" Have put in a complaint about the dirty car seats and obvious dog smell in the car. There were car park tickets in the car so it clearly hadn't been cleaned very well. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 3

MARSEILLE, FR - Reviewed by ANDREW - 25 August 2025

" simple "

" Fairly obvious damage had not been registered. Staff dealt with this efficiently but still caused unnecessary delay. Not a dollar issue specifically but I really dread the upsell conversation every time I rent a car. It's so tedious and awkward. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BORDEAUX, FR - Reviewed by ALLISON - 25 August 2025

" OK Mobility are awful & rude. I will not use again "

" Awful counter staff. Upset I didn't take their extra insurance. Attributed a scratch I was not responsible for to me. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

NICE, FR - Reviewed by EDWARD - 25 August 2025

" An OK experience, though disappointing car condition let it down a lot. "

" The car was in "average condition" for it's age: 70,000+ KM. The tyres were not properly inflated, (23, 25, 26, 27 psi, iso 32. The airconditioner did not work properly and needed regassing. Several marks, small dents, etc on car. Not a car expereinece I wiuld expect from a rental such s ALAMO. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 6

NICE, FR - Reviewed by RUPERT - 25 August 2025

" I called your help desk and got no value from this experience, was told that I could not get a refund or change details, totally ripped off!! Gold card said they had many similar experiences and had complained about your service and not making key facts clear enough, dreadful experience of both companies "

" Rude staff member, mocked me, interrupted, the rudest person in a customer facing role I have ever experienced, refused to get her manager, I had to raise my voice before her manager appeared, she said 'he won't talk to you' the worst experience you could imagine, then would not accept Amex would not let me use my wife's credit card, planned to charge me 6% to use my debit card, and funnily if I took their insurance £157 then I didn't need a credit card!!! Totally ripped off, frustrated and am actively advising people to not use autoeurope or gold at! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 4

BORDEAUX, FR - Reviewed by FIONA - 25 August 2025

" I bought the extra cover via online booking, but was told this has limitations at the desk and tried to upsell another insurance at the desk, which would have doubled the cost of the car hire, so I politely declined. It does cause anxiety though when you buy the extra cover that comes with the online booking, to be told that this also may not cover all damage. "

" Car was as described, god condition and easy to drive. There were just a few minor scratches on pick up. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by SHAUN - 24 August 2025

" As above very satisfied. "

" Struggled to locate the office not enough signage in the airport. But staff were very helpful and upgraded me. Easy Process lovely new car and will definitely use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NANTES, FR - Reviewed by MARIA - 24 August 2025

" All good "

" The walk to where you pick up the bus was quite far - especially as I had a wheelchair to push "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by SANDRINE - 24 August 2025

" They are there to take your money from your account unlawfully. Gove you a dirty car, has to clean inside the windscreen as it was No staff to go round the vehicle when picking up. "

" They take money from your account without consent nor explanations. They are crooks as far as I am concerned. They charged us for a small line on side mirror which was smaller than their 5cm stated on the contract and that was not needed to inform them. They charged us for a slightly bigger car because they did not have the size we paid for 1/2h before our pick up time even though they had just opened for the day at 8am! They charged 2 other amount on my credit card that I do t know about, we returned the vehicle with a full tank of petrol (have the receipt that it was fuelled within a few miles of the return address) Disgusting company! "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 1

NICE, FR - Reviewed by KEITH - 24 August 2025

" Auto Europe have answered any issues I had promptly and efficiently, I will certainly use them again next year. "

" We have rented cars from Nice airport for many years and I think Avis have been the best provider we have used thus far. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by MARTIN - 24 August 2025

" Poor customer service and no emergency roadside recovery. "

" Mis sold an upgrade and fuel. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 3

MARSEILLE, FR - Reviewed by MICHAEL - 24 August 2025

" Airport handover worked very well with good agent at desk "

" Worked well - good quality car provided "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by CHRISTOPHER - 23 August 2025

" Very good "

" Every person was very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by KEITH - 23 August 2025

" Perfect "

" All good, no issues at all "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LYON, FR - Reviewed by OLIVIER - 23 August 2025

" I was very disappointed to be overcharged for a child seat at the Europcar counter - 40 euros more than quoted in the voucher. It would have been illegal to drive without one so I had no choice. Auto Europe have ignored my email and two requests for help through their online platform and had three weeks to reply. "

" I was very disappointed to be overcharged for a child seat at the Europcar counter - 40 euros more than quoted in the voucher. It would have been illegal to drive without one so I had no choice. Auto Europe have ignored three emails about this and had three weeks to reply. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by ALASTAIR - 23 August 2025

" As per above, good experience with the exception of the long pickup "

" Everything was good except it took us about 1.5hrs to get the car because the line was so long!! This out me off using it again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by NICHOLAS - 21 August 2025

" I booked car hire last minute at a bargain price and in a rush. I then read some of the negative reviews and wondered what I had let myself in for. As it turned out, it was an excellent experience. A great car at a fantastic low price. I would happily use again. As long as you understand this is a broker, make sure you are aware of the clear terms and understand that any poor service you receive from the hire company is not their fault you will be fine. Also it's normal for hire company's to take a holding deposit for a hire car in case if damage so don't be surprised, just look after the vehicle!! A great deal and I will. E a returning customer in future. "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by THOMAS - 20 August 2025

" My experience with AutoEurope will be determined by how helpful the company is in resolving the erroneous charge of EUR 103 with Keddy/Europcar. "

" There is an unexplained and unauthorised charge on our credit card for EUR 103. As we returned the car without damage and with a full tank of fuel we are surprised and concerned, and request an explanation and a refund. I have not received a statement of return or any communication from Keddy/Europcar. The Keddy/Europcar representative at the desk was impolite and insisted on charging an extra EUR 40 for crossing the border (even momentarily) into Switzerland. I have never been charged for this before and it was not mentioned in the car hire details, or on the AutoEurope or Europcar websites. The car was adequate, but was still being cleaned when we arrived to collect it, and the staff member present was not helpful in identifying existing scratches. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 5

GENEVA, FR - Reviewed by JONATHAN - 20 August 2025

" Excellent collection experience, staff on counter were extremely helpful "

" Excellent collection experience, staff on counter were extremely helpful "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOURS, FR - Reviewed by GRAHAM RODERICK - 20 August 2025

" Great car - beautiful drive and easy to use app for adding any problems with the car. Desk staff very friendly "

" Good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by NEIL DAMIAN - 20 August 2025

" Overall a good experience, except for unexplained charges to my credit card following drop off. I have received no email or contract to explain what they're for "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TOULOUSE, FR - Reviewed by FIONA - 20 August 2025

" I never got the car as my flight was delayed and there was noone at the airport to provide any service or no system in place to allow for key pickup when late for a flight delay. I was stranded at the airport with my elderly mother at 11.30 at night. Terrible service and I did not get a refund. Will never use Auto Europe or Keddy again. "

" I never got the car as my flight was delayed and there was noone at the airport to provide any service or no system in place to allow for key pickup when late for a flight delay. I was stranded at the airport with my elderly mother at 11.30 at night. Terrible service and I did not get a refund. Will never use Auto Europe or Keddy again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

LYON, FR - Reviewed by ALAN - 19 August 2025

" All went well. No receipt given or email sent to confirm no problems when car was returned. Will keep an eye on credit card statements for a while. "

" Relatively quick pick up of the car after a mix up of which car I was to be given. Ended up with a VW Polo which I was pleased about as the other one was a MG3 which by the damage report was well used. Return of the car was straightforward and pointed out damage to car which had been photographed on pick up. Only worry during my holiday was there was no spare wheel in the boot of the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GENEVA, FR - Reviewed by CHRISTOPHER - 19 August 2025

" All went ok nice staff nice car and good value "

" All as expected very efficient all around "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by HANNAH - 19 August 2025

" I felt that it was very unclear which company I was actually hiring from, from the voucher and info sent. I think the name of the car hire company should have been a lot clearer as working this out cost me a lot of time. "

" The office was not near the other car hire companies so it took me some time to find it. Where the cars were parked was also not well signed. There was no rep near the car park area to help so I had to walk back and forth a few times to meet them then check the car then back again to finish everything off. They also put a lot of pressure on me to buy additional insurance. It felt stressful "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by VINCENT - 19 August 2025

" All good, staff really friendly, service quick and with a smile "

" All good, staff really friendly, service quick and with a smile "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by STUART - 19 August 2025

" Auto Europe were very efficient in sorting out the knock on effect of a much delayed flight. "

" Some issues around the rental agreement and the diagram where existing damage was indicated. The area indicated was to the rear of the offside rear wheel arch and not the actual damaged area - the front of the offside wheel arch. It took a long time and many emails/ phone calls to set my mind at rest and ensure I would not be charged for existing damage. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 7

NICE, FR - Reviewed by RACHEL - 19 August 2025

" Rude, unhelpful staff and damaged cars that caused us unnecessary stress. Poor service. "

" Given damaged car and when we returned had rude, argumentative member of staff accuse us of the damage. Showed paperwork that it was there already where worker continued to argue that the paperwork did not reflect damage as stated wing was damaged and she thought it was the bumper! Not involving or relevant to us - she made my daughter burst into tears with her poor attitude before walking off. We later learnt that she hadn't recorded the damage against us but this was not communicated so we didn't know this. Took almost two hours to get the car upon collection - just awful! "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 5

BASTIA, FR - Reviewed by RACHEL - 19 August 2025

" Highly recommend. Great car, given the choose of an automatic despite originally booking a manual, and really efficient pick up and drop off. "

" Very straightforward and super car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by KENNETH - 19 August 2025

" All very easy and someone answered the phone and my one question very quickly. Car pick up and drop off with hertz also quick and easy "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by ANTHONY - 18 August 2025

" No problems from start to finish "

" Fast service and excellent car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by DANIEL - 18 August 2025

" Keddy is in a partnership with Europcar. There is no signage in the Paris airport for Keddy. It took us asking several employees in the airport, making several phone calls to Auto Europe UK, and me googling Keddy to discover that we were actually looking for Europcar. This took about 2 hours. When we got to the counter the employee there said our contract showed our pickup time as 10:00 AM. This is ridiculous because our flight was not even scheduled to land until 3:00 P.M. My flight number was on the contract. I was told that our reserved car had been rented, so I would only have a choice of the few vehicles they had left. Of course the car we ended up with cost over 200 euros more than the one we requested. I had little choice by that time of the day so I took the car. The car I requested was an Altama. The car I got was decent, but certainly not better than an Altima and not worth paying more for. I don't know if it was a glitch or an accident that my rental time was set so early in the morning. This is not something I would do. So is this an accident or a scam to get more from the customer. I don't know the answer, but it is something that is in the back of my mind. So the start of our vacation was miserable and it was due to the pickup of our rental car. Did I mention it was an unseasonably hot day in Paris? There is your answer. I am considering posting this on Trip Advisor as well. "

" Keddy is in a partnership with Europcar. There is no signage in the Paris airport for Keddy. It took us asking several employees in the airport, making several phone calls to Auto Europe UK, and me googling Keddy to discover that we were actually looking for Europcar. This took about 2 hours. When we got to the counter the employee there said our contract showed our pickup time as 10:00 AM. This is ridiculous because our flight was not even scheduled to land until 3:00 P.M. My flight number was on the contract. I was told that our reserved car had been rented, so I would only have a choice of the few vehicles they had left. Of course the car we ended up with cost over 200 euros more than the one we requested. I had little choice by that time of the day so I took the car. The car I requested was an Altama. The car I got was decent, but certainly not better than an Altima and not worth paying more for. I don't know if it was a glitch or an accident that my rental time was set so early in the morning. This is not something I would do. So is this an accident or a scam to get more from the customer. I don't know the answer, but it is something that is in the back of my mind. So the start of our vacation was miserable and it was due to the pickup of our rental car. Did I mention it was an unseasonably hot day in Paris? There is your answer. I am considering posting this on Trip Advisor as well. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BEAUVAIS, FR - Reviewed by KIERAN - 18 August 2025

" Great service with no issues "

" Brilliant staff and brilliant car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by BRYAN - 18 August 2025

" As things stand I have paid for the same car hire twice "

" Upon arrival I was told that because I don't own a credit card that my booking with Auto Europe was not valid and I would have to rent directly through OK Mobility. I did e-mail Auto Europe to request a refund but as yet I have had no response. Whilst I have scored the staff at OK a 1 I am sure they would say there are efficient in as much as they got an extra 800 euros and they were all very nice but I was left in an impossible position. With hindsight I probably should have called straight away but they suggested that I wait for an e-mail of all the documents to come through as proof of what had happened. Despite requesting these I still don't even have them. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by DENISE - 18 August 2025

" Booking with autoeurope and ensuring I book with one of the bigger (slightly more expensive) operators means I have a stress free experience "

" They were quick and efficient. I also feel like you don't have to constantly worry about them trying to rip you off in one way or another. They are fair and polite. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NICE, FR - Reviewed by ANDREW - 17 August 2025

" Info about opening times for the Avis desk at nice airport was wrong causing us much inconvenience "

" Car poor with various faults. Staff v helpful "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PARIS, FR - Reviewed by MARK - 17 August 2025

" Long term user so disappointed "

" Staff at CDG upgraded me to an Audi but not make clear there was tyre damage. Only discovered at drop off "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

NICE, FR - Reviewed by ROBIN - 17 August 2025

" See above. Auto Europe do not have the correct rental information on there vouchers Auto Europe do not have the correct contact information on their vouchers - the AE number did mot work and the rental location number did not work. "

" Appaling experience with this car hire firm. Flight slightly delayed. The rental paperwork said there would be a €40 charge for late arrivals, disappointing but i accepted it. I spoke to your call centre who said they would let them know. You and the car hire firm had the flight number. When we arrived at the airport, about 2200 so not especially late for an airport serving location, they had closed and there was no provision made for us. Tried to speak to OK Mobility whose call centre was leas than helpful. The next morning tried to call them again and got conflicting answers about what could be done. Eventually got to the car hire office (approx 0900 the next day) as i assumed the car would still be there and i could just pick it up. However, told that the rental had been cancelled, we were a no show(??) and that i would need to hire direct from them. Had mo choice as they are off airport and there were no alternatives. Cost me an extra €500 "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

BORDEAUX, FR - Reviewed by CATHERINE - 16 August 2025

" Please note this booking was one of two reservations made on the same day with Enterprise, the other booking was made by my husband Antony Walters voucher number UK5864277. He has submitted his own review of his experience and our two reviews should be considered together. We are unhappy as we spent 4out of 7 days of our holiday sorting out car rental issues as well as missing the wedding party we had arranged our holiday around. That aside my main concern is that I was advised that the car was safe to drive and the tyre damage was not a problem. I would welcome the opportunity to discuss our concerns with a representative please. "

" I have just returned from holiday and I am seriously dissatisfied with some parts of my car rental experience 1. I had booked a car to be available at 2:30pm, arrived at agency on time, paper work sorted on arrival but car was not available until 3.55pm! and this was only after persistent enquiries to the counter staff despite counter staff initially advising it would be ready within 15minutes. 2 On pick up there was damage to the front passenger side wheel, I was told it was safe to drive despite visible damage to the tyre. 3. 2 days later (at approx 3pm)I had a blow out of above mentioned tyre, thankfully without injury or damage. I called Enterprise assistance, advised them that I was on the autoroute with 2 children aged 4 and 2 years, they advised it would be up to an hour for recovery, It was a very hot day. I was advised to stay in the car with the aircon on (contrary to best practice). When recovery vehicle arrived an hour later he was unable to recover from the motorway as he was not contracted by the Police to do so. Assistance was contacted again and the correct contractor came after 30 minutes he recovered us and the vehicle to a garage. Assistance arranged a taxi to take us back to our accommodation this took 40 minutes to arrive and almost an hour to get back to our accommodation (way past the children's dinnertime and bedtime!) 4. Assistance assured me that they were arranging for me to have a replacement car the next day (we were going to a wedding) and I was given a link to track progress. I telephoned and emailed the agency within their advertised working hours to alert them to my need for a replacement vehicle. The next morning I contacted Enterprise assistance as the tracking link had not progressed ( it still hasn't) and I was told to go to the airport to pick up replacement car I double checked she meant the airport as I had originally picked up the car at the train station and I double checked there would be a suitable replacement waiting for me 5. I went straight to the airport and the counter staff had no knowledge of my predicament. They were helpful despite being busy and after several hours I was provided with a replacement. We missed the wedding. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 1

BORDEAUX, FR - Reviewed by STEPHEN - 16 August 2025

" Decent price via Autoeurope, simple pick up and drop off at Bordeaux airport. "

" Good company no hardsells, nice vehicles "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BORDEAUX, FR - Reviewed by DIANE - 16 August 2025

" The staff were very helpful and practical. "

" The staff were very helpful and practical. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LIMOGES, FR - Reviewed by ANDREW - 16 August 2025

" Efficient, polite and understanding. Lea your representative made all the difference. The previous male at the desk was very unhelpful. "

" Lea who we did the hand with was very polite, efficient and excellent in her job. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by KEITH - 16 August 2025

" Pleased with Auto Europe booking but Europecar disparaging of insurance provided and tried to get us to upgrade. "

" Long wait at check in, 14th in queue! Priority bookings then queue jumped so queue got longer!! "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

CARCASSONNE, FR - Reviewed by PAULETTE - 15 August 2025

" Very good. "

" Very friendly and efficient. Extremely kind on the return of the vehicle and the staff supplied me with refreshments due to the incredible heat. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by EDOARDO - 15 August 2025

" Grest "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by RICHARD - 15 August 2025

" Ok "

" 2nd pick up from Bordeaux, they tried to tell me the car i ordered wasn't available and I would need to pay extra. I refused, then got the car is ordered "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 3

MONTPELLIER, FR - Reviewed by STEPHEN - 15 August 2025

" Ser 3 above "

" I booked a Peugeot 2008 type vehicle and Thrifty set about offering me less. It started with a small MG and then we were offered a C3 Aircross. It was a nice little car but it was little and we had to compromise. I pointed out that it was significantly smaller than a 2008: there was one standing 2 cars away from it BUT I was told it was an automatic and I could only have it if I paid an extra £20 per day(!). I was also told it was the same size. It clearly isn't but the internal dimensions of many cars are similar and that was what was relied on. A call from a manager was promised but not forthcoming, and we had stayed an extra day in Montpellier area, so very bitter sweet. I wouldn't use Thrifty again and I believe they are part of Hertz. Sorry about the delay in sending this off but v busy when I got back and I then wondered whether worthwhile, but I feel you have to know how we felt. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MOUGINS, FR - Reviewed by SIMON - 15 August 2025

" The set up an organisation was excellent at the point of booking and additionally the attraction with using you was the offer of the local pick up away from the airport and city was a factor. At pick up gentleman called Flavian was excellent and offered fantastic customer service and it was not his fault that the office was closing for a holiday which took the shine off the experience. "

" At the pick up I was advised that for the drop off the office was closed for a 2 week holiday (strange as it's peak season) so could I drop it off at another office, as I was staying in a nearby village to Mougin I said that wasn't possible, I was advised that I could drop it off at 11 (my booked return time was 14:00) and that someone would meet me. At 11 there was no one there. I called Lutam and they advised me to leave the car and put the keys in the letter box. I took a video and pictures off the car for my own piece of mind. I did receive an email from Lutam later in the day as acceptance although they did add some additional photos of the car suggesting some scuff marks that were not consistent with my own photos and videos. As it was signed and there was no one to meet me for the handover this is confirmation that all is good with both parties. I did try calling the numbers and sending an email to Lutam however these bounced back. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by ANDREW - 14 August 2025

" Satisfied with Auto Europe, booking and updates received. Not at all satisfied with Goldcar, queuing for over an hour on collection in a portercabin with broken aircon and not the most friendly staff "

" When collecting the vehicle we queued for over an hour. There were only two staff serving customers and the aircon was broken "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by JILL - 13 August 2025

" Disappointed at the extra charges from Avis which I wasn't expecting. "

" When arriving at the check in desk staff were very quick to try and upgrade us to bigger car at extra cost. They told us we were not insured through auto Europe when we were under the impression we had paid for full coverage. We incurred an extra daily fee for insurance on the car which we hadn't budgeted for. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BORDEAUX, FR - Reviewed by SEBASTIAN - 13 August 2025

" Before calling ok mobility, I rang auto europe. There was no compassion from the man who answered and the only option I was provided was to book a brand new vehicle and hope and pray that ok mobility would refund the original booking. Again, this was very much taking advantage of a customer in a vulnerable situation who had just been through the stressful process of dealing with a flight cancellation. "

" My original flight was cancelled 2 hours before departure with the next available flight 2 days later on the 28th July I called okmobility to ask if it was ok with I was 2 days late to collect the car. I said explicitly what date and time I would be able to arrive. I was assured three times by the lady on the phone that I would just have to pay a € 60 re-activation fee. Upon arriving at the okMobility counter, I was then informed the re-activation fee was only valid for 24 hours after the booking. Had the lady informed me about this on the phone, I would have made alternative arrangements. Instead I was forced to pay out over € 330 for a new car hire booking. Bearing in mind the original booking was around £175 and the new booking was for 5 days instead of the original 7. There was NO compassion at all from staff at the counter for a circumstance beyone my control. There was no recourse for the lady on the phone from okmobility who assured me THREE times that I would only have to pay a € 60 re-activation fee. This was very much taking advantage of a customer in a vulnerable situation who had just been through a very stressful couple of days following a flight cancellation. During what was supposed to be a stress-free holiday. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 7

NICE, FR - Reviewed by KAPIL - 13 August 2025

" Appalling service from Enterprise group. Hoping with this review Auto Europe can help me recover my £2200 excess from Enterprise. "

" Car had diery interior when collected. Poor customer service when car broke down due to mechanical fault. Did not get replacement car until 6 hours later. Very poor customer care. I had to chase them rather than they support stranded customer. Lost an entire day of my holiday, entrance fees to exhibits have been wasted as I could not attend. I have been charged excess for the recovery of the vehicle even even though it was a mechanical fault due to poor maintenance or faulty vehicle. Would never use recommend Enterprise group. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BASTIA, FR - Reviewed by JOANNA - 13 August 2025

" very efficient and sensible "

" Great client service. helpful and understanding. Fast and efficient "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LYON, FR - Reviewed by DARREN - 13 August 2025

" Booked a Mercedes C class ( or similar) got given a Seat Leon. Guy on counter tried to argue that it is in the same category. Had to accept it as only other vehicles on the lot were Renaults. He claimed that i should take it up with AE as they incorrectly made the booking. "

" Booked a Mercedes C class ( or similar) got given a Seat Leon. Guy on counter tried to argue that it is in the same category. Had to accept it as only other vehicles on the lot were Renaults. He claimed that i should take it up with AE as they incorrectly made the booking. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 1

NICE, FR - Reviewed by ANDREW - 13 August 2025

" All round a very smooth and efficient service "

" excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by IVAN - 13 August 2025

" As above. We'll be using OK Mobiliuty - and Auto Europe - again. "

" OK Mobility actually appeared to care about the customer experience, which is not always the case with car hire companies. There were a couple of scuffs (one on the wheel) which I hadn;t spotted when i collected the car as it was dark. They were willing to accept that I had not caused these. I've had bad experiences with this sort of thing before, so it was refreshing to deal with a company like this. I will definitely use them again. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

NICE, FR - Reviewed by MICHAEL - 13 August 2025

" See above "

" It wasn't made clear that ok mobility is not at the airport. As it was hot and we had bags etc we jumped in a taxi at the airport as I have an autistic child who isn't good at waiting, the taxi ripped us off to the tune of 60€ for a 5 minute journey which made me feel sick. It left a v bad taste re ok mobility , I'm sure it's in the small print somewhere but it needs to be highlighted v clearly that the place is not at the airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by MARTIN - 13 August 2025

" All ok "

" All good "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VALENCE, FR - Reviewed by DAVID - 13 August 2025

" As above "

" booked a rental vehicle from Valence with a drop-off in Marseille. At the time of booking, I was fully aware of and accepted the additional charges for the one-way drop-off and for an additional driver. However, after the rental was completed, I have been charged for several additional items and fees that were neither clearly specified at the time of booking through AutoEurope nor communicated to me when collecting the car from Europcar. These charges were unexpected and not transparently disclosed at any stage of the rental process. As a customer, I believe I am entitled to full and clear information about all applicable charges "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 8

GENEVA, FR - Reviewed by ADAM - 13 August 2025

" No "

" Won't ever use a third party again. European clueless, had to convince them I'd already paid, now I have another 700 pound charge on my credit card on top of the 700 already paid. Seriously, is this a scam? "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BEZIERS, FR - Reviewed by GEOFFREY - 13 August 2025

" Helpful. We regularly rent cars in France and have found as we do not take the damage waiver surcharge in return the staff look for impossible to see tiny scuffs. We are now aware of this and scrutinise the vehicle at hand over. The companies ask us to take photographs but the scuffs are so small they are invisible on a photograph. This seems to be a new practice with other hire companies who will will not use again. "

" Friendly helpful staff. Easy return. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CARCASSONNE, FR - Reviewed by GARY - 13 August 2025

" Straightforward and comprehensive "

" Smooth process. Great car. Similar price to other hire companies "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LIMOGES, FR - Reviewed by ANDREA - 12 August 2025

" Everything went very smoothly, unlike some previous experiences with other rental companies. "

" They were very helpful after being given an automatic car, when I needed a manual car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by SANNE - 12 August 2025

" The staff was efficient, but the queue time was nearly an hour which is too much. I found out that I could rent the vehicle over £100 cheaper than what I had paid, had I rented the car 48 hours in advance rather than a few months in advance. This has been a huge frustration for me. "

" The staff was efficient, but the queue time was nearly an hour which is too much. I found out that I could rent the vehicle over £100 cheaper than what I had paid, had I rented the car 48 hours in advance rather than a few months in advance. This has been a huge frustration for me. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by NICHOLAS - 12 August 2025

" Charged 74 euro admin fee for speeding fine. This is excess for a small amount of amount "

" Charged 80 euros for a second driver when it was already included. Charged 75 euros for option late return. Which we did not choose or need. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 8

BEAUVAIS, FR - Reviewed by ERYL - 11 August 2025

" Good price and communication "

" Great service up front, car was great...all good...except that I was 9 minutes late and they charged me another full day rate even though I argued there was no signage for returning keys and so that caused delay...they spilt a totally fine service and would think twice before booking with them again "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

AIX EN PROVENCE, FR - Reviewed by JULIE - 11 August 2025

" Good service and easy booking system "

" Great service always comes at a cost, everything was perfect though, very easy, quick and efficient all the way through "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MULHOUSE, FR - Reviewed by SHEREEN - 11 August 2025

" Very straightforward and easy "

" Extremely cheerful and friendly staff at Basel Hertz counter. Probably the most helpful I have ever met at a car hire. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by ANGELA - 10 August 2025

" Car hire process was simple and clear- wry good service "

" Very good customer service, clear and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

NICE, FR - Reviewed by PATRICIA - 10 August 2025

" No problems this time. "

" I was fortunate this time because there were not many people hiring. I was particularly pleased with my car, a 4 door KIA. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NANTES, FR - Reviewed by JAMES - 10 August 2025

" Hidden extra charges - nobody likes them! "

" I ended up paying an extra £100 - but I don't know why???? "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by MARK - 09 August 2025

" The car was excellent. Service was top notch . Very good "

" Very good. No queue which is important when you just arrive or you have a plane to catch. The staff were very helpful and professional. The car was much better than we had anticipated and used an unbelievabley low amount of fuel because it was a hybrid and we drove very carefully "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by PAUL - 09 August 2025

" The car how people were best. YOU were the problem "

" It was not clear on the website that this rental was NOT at Carcassonne airport and that we had to go through extra steps of being driven to and from the car hire place "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

LYON, FR - Reviewed by MARK - 08 August 2025

" the car we received whilst similar to the one advertised was of a much lower quality - it would be nice for once to actually get the car advertised that you will receive "

" Fine, the car was terrible through "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

AVIGNON, FR - Reviewed by ANDREW - 08 August 2025

" On the Auto-Europe voucher, the fee for extra driver was marked as 12 euro per day. Enterprise tried to charge 13 euro, and only because of my insistence, reduced it back to 12 euro. It's a small difference, but it seems to indicate that Enterprise are not completely respectful of the rates agreed in Auto-Europe's confirmation. This is bad. I have booked with Auto-Europe many, many times over the years and rate you high, but next time I may choose a car hire company other than Enterprise. "

" Enterprise Avignon TGV invite the customer to leave the pickup point with no documentation, neither the contract nor any documentation of the condition of the car's bodywork - just a promise of an email later, with no precision around what the email will contain. I don't think this is acceptable and it is the reason for my low rating. Paperless does not work in this context. I did ask for a paper agreement and got one, but it took ages to produce, and delayed our departure. The staff were polite but desperately slow. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CARCASSONNE, FR - Reviewed by CHRISTOPHER - 07 August 2025

" Great experience "

" Great experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by STEPHEN - 07 August 2025

" Perfect "

" First class "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by MARK - 07 August 2025

" Brilliant - shame about EUROCAR sharp practice "

" EUROPE Car forced me into an Upgrade costing 205.52 Euros after claiming my booked car was no longer available as i had arrived late to collect it. I had to Q for nearly 2 hours to be served at the collection office and had previously advised you that my flight had been rescheduled to arrive later than my original booking. On inspection of the available cars outside Eurocar in Toulouse they had several available cars matching my original booking and i suspect the forced upgrade to a higher classification Automatic model was a money making ploy. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 8

GENEVA, FR - Reviewed by KENNETH - 07 August 2025

" We were sent an email agreeing a €200 discount and as yet we have not received it. This was almost 3 weeks ago. Very disappointing "

" The car we booked was not available nor was a similar vehicle. Eventually e were offered a part refund given it was a smaller and less expensive car we took. The car wasn't ready for us and we had to wait. Only after a lot of negotiations did we get what felt like a sensible outcome. However we are still waiting a €200 repayment. So. Currently I'm very dissatisfied. "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MONTELIMAR, FR - Reviewed by ALISON JANE - 07 August 2025

" Would definitely recommend based on my experience and the service I received "

" Good service, car in great condition, clean and comfy. Straightforward to book, pickup and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by MARK RICHARDSON - 06 August 2025

" Ok "

" The car we had was an MG SUV and with 4 people it was not great, "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 5

LYON, FR - Reviewed by KELVIN - 06 August 2025

" Was charged twice for the same rental. After a flight delay. The second car costing 3 x more than the first. Including an 8 day 'customer request' charge, On a 4 day rental. No explanation "

" shit "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 10

MONTPELLIER, FR - Reviewed by NATALIE - 06 August 2025

" Will not be using them again! Not a good experience. "

" I hired a car for a short break. When I got to the counter I was asked if I'd like premium insurance. I said no because I have already added the extra insurance to my booking. When I returned back to the UK I was charged an extra £200 for the premium insurance. I have disputed it and told it should be 5 days. It's now been 1 month and I've had no response. I've called 3 times and been told they're waiting for France to reply whether I will win the dispute!! Please be awake when checking in they don't add extras you DIDN'T ask for! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by NIGEL - 05 August 2025

" Let's see how the issues arising are dealt with before deciding whether this is a good review or poor. "

" Short wait at desk. Car not the same type as booked but still suitable (estate Megane instead of a monospace - eg given was Kia Sportage). Quite a bit of body damage on the car but well recorded. OK inside but windsreen so dirty I had to clean it on Day 2. Additional driver charge was much more than on the booking confirmation so I hope that Autoeurope and Goldcar sort that out for me. Just dealing with that. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CARCASSONNE, FR - Reviewed by IAN - 05 August 2025

" Auto Europe deal fairly with the organisation of the hire but car providers are increasingly difficult. It all makes for a tense experience. "

" I do tire of car hire operators trying to find the smallest smudge of something/ anything to report an issue. Lately it is the wheel hub caps that they concentrate on. Always take detailed photos when you collect vehicle. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

NICE, FR - Reviewed by MICHAEL - 05 August 2025

" Unable to answer question about which IDP should be purchased. An IDP is not needed in France but you insisted I had it but you could not tell me which to buy out of the three available. There is no advice on line because gov.uk says I don't need one. I relied on a 19 year old assistant in the shop I bought it from. That is not good enough. "

" It would have been much better to have know. That Keddy was Europcar. Wasted ten minutes so at end of long queue. Was not offered Priority when booking so took an hour for collection. Was not told of a known defect so had to ring and report when I found it. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MARSEILLE, FR - Reviewed by EDWARD - 05 August 2025

" All good "

" We were a bit confused by the LPG facility on the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BASTIA, FR - Reviewed by SERDAR - 05 August 2025

" 2 weeks after my rental was over, I have been charged 55 euros to my credit card. Without any explanation or warning. I tried to contack both Autoeurope and Europacar and noone come back to me "

" 2 weeks after my rental was over, I have been charged 55 euros to my credit card. Without any explanation or warning. I tried to contack both Autoeurope and Europacar and noone come back to me "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TOULOUSE, FR - Reviewed by LEONARD - 05 August 2025

" Nil "

" Car was a little knocked about and very bottom spec. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by TIM - 05 August 2025

" As above, I feel that customer service was completely absent and that I was treated with contempt, being accused of something which, while not true, would not have been out of place had I been. I received no help whatsoever and that is unforgiveable. "

" The circumstances around the collection of the vehicle were appalling. Following the instructions on all correspondence sent to me ahead of collection, I was directed to an entirely incorrect part of the city. Getting through to someone (phone) who could help me was challenging. When I did finally get through to someone, they were hostile, unhelpful (initially) impatient: they even accused me of being argumentative. I urge anyone who might read this to review the calls - customer service was non-existent and it was precisely the start to my holiday that I didn't want. My family members were upset and this added to my stress. Disgusting. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

CARCASSONNE, FR - Reviewed by RICHARD - 04 August 2025

" All round good experience "

" Easy pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGERAC, FR - Reviewed by KELVIN - 04 August 2025

" Easy to use website & very competitive prices "

" Easy to use at Bergerac Airport, staff friendly & efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by ANDREW - 04 August 2025

" Good car, very helpful and friendly staff in both Toulouse and Montpellier "

" Good car, very helpful and friendly staff in both Toulouse and Montpellier "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by THOMAS - 04 August 2025

" - "

" Collection desk was chaos. Poorest of the Europecar desks I have used around Europe. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 3

CARCASSONNE, FR - Reviewed by JAMES - 04 August 2025

" Still awaiting a refund after eight days! "

" Deal not at the airport as specified. Cancelled booking on the day and yet to receive a refund. Very unhappy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by JOHN - 02 August 2025

" happy with process "

" smooth experience "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MONTPELLIER, FR - Reviewed by PHILIPPE - 01 August 2025

" There are hidden costs that are not advertised and currently disputing them with Europcar. They are currently in the process of investing this and I am waiting for them to get back to me. I have auto Europe for a number of years with no issues at all and have been great. It makes no sense why there are so many hidden charges this time! "

" Current in dispute with the company regarding 50 euros of charges added to my credit card after returning the car, with no notice, no invoice and fees that are covered by the original rental cost. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 10

PARIS, FR - Reviewed by ERICK - 01 August 2025

" Information about electric vehicle autonomy and capacity for rapid charging should be more visible at point of reservation and customers given better opportunities to identify whether vehicle is suitable for their trip prior to collection. Heavy additional charges for upgrade on the day. Disappointing experience overall. "

" Informed at point of collecting car that the electric car we booked only had autonomy of 200km and would take 24 hours to charge. This would have been entirely unsuitable for our needs. As a result felt obliged to upgrade to larger vehicle and this cost 200 euros. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by LOUISE - 01 August 2025

" Whole experience was horrible - was so relieved to hand it back. It ruined my holiday. "

" Felt the staff on pick up were hostile and threatening trying to for e extra insurance - ended up being so worried about driving the car that we only drove it to and from our campsite which totally defeated the point of having it. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 7

TOULOUSE, FR - Reviewed by JANET - 31 July 2025

" Much better than last trip when I rented from Goldcar. - I rated them as close to zero as possible for their vehicle and service. Would happily use Budget again, will never ever use Goldcar again. "

" Busy at pickup with queue to collect. Nice car, clean and good condition . Drop off was perfect. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by DARREN - 31 July 2025

" Auto Europe make it very easy to compare pricing. "

" Efficient "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BERGERAC, FR - Reviewed by MAUREEN - 30 July 2025

" The car was a Renault Clio with a push/ pull button brake. I had a lot of problems on day 1, with hill starting as no one bothered to tell me I needed to activate a button just below the brake to cure the problem. "

" I was offered an automatic car i did not feel able to drive. Therefore I had to wait for over 2 hours for a car that met the specifications I had booked! "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 8

TOULOUSE, FR - Reviewed by MARTIN - 30 July 2025

" No other comments. "

" Generally very positive pickup and driving experience. I have 2 pieces of constructive feedback 1. Passing the cost of breakdowns on to renters when you are responsible for maintenance is not a good strategy for retaining customers. 2. Some sort of receipt on drop-off would be helpful to eliminate any concerns about being charged extras after drop off . "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NIMES, FR - Reviewed by DARREN - 30 July 2025

" Auto Europe booking was fine. Will be interested to see how AE react to this feedback. "

" Admin on pickup and dropoff was fine. Concern was that a Nissan Qashqai or equivalent was booked, we were given a Citroen C4. This has significantly less boot space, 504 litres v 380 litres. Enterprise said they they don't have Qashqai equivalent, they have, however, taken the money for a Qashqai equivalent. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by PAUL - 30 July 2025

" The link between Auto Europe and Europcar did not appear to be strong. As part of the sales push from Europcar they were derogatory about AutoEurope saying they did not really understand the vehicles or insurance. "

" The car we ordered was not available so we were offered a similar sized alternative or we could upgrade to a larger vehicle. This felt like a sales push, the extra rates were given as day rates and this was not made clear until we asked. There was an emotional push towards paying the extra insurance amounts. If I had not resisted these attempted sales upgrade then it would have cost me an additional 600+ Euros. The car I had was fine for what we needed and met our needs. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MARSEILLE, FR - Reviewed by MICHAEL - 29 July 2025

" Will use again "

" Everything went smoothly "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by ALEXANDRE - 29 July 2025

" Auto Europ should make clear what payment methods vendors accept at booking "

" I will be raising a formal complaint. On pick up the agent refused to accept my first direct HSBC debit card claiming it went against the terms and conditions, even though my bank wasn't listed under the banks not accepted. This has cost me money due to transaction fees on the alternative card I luckily had available. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by AYDIN - 28 July 2025

" smooth transaction, best price on net "

" smooth transaction, best price on net "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by JOHN - 28 July 2025

" Car reliable and easy to drive. "

" Pick up straightforward, key and go worked really well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by CHRISTOPHER - 28 July 2025

" Very easy, will use again, just maybe now Goldcar. "

" Took 2 hours to pick up car, massive queue and it take forever to process. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LIMOGES, FR - Reviewed by KEITH - 28 July 2025

" See above......great service and will certainly use again!! "

" Hiring our car from thrifty was brilliant and we couldn't fault a thing..,everything went great and we will certainly book again next year! 100% recommend! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENEVA, FR - Reviewed by CHARLES - 28 July 2025

" On the whole, very good. However, the company name that the vehicle was hired from could be displayed more prominently on the emails from yourselves. "

" Unhappy because the counter staff attempted to scare me into buying extra insurances by telling outright lies. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FIGARI, FR - Reviewed by CHRISTOPHER - 27 July 2025

" The Europcar office at Figari are professional, helpful and friendly "

" Seamless rental experience a nice car and friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FIGARI, FR - Reviewed by ANNE-MARIE - 27 July 2025

" Trouble finding car in lot and went to wrong area initially for the return. All in all a good experience "

" As per below "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

LA ROCHELLE, FR - Reviewed by NATALIE - 26 July 2025

" After being let donmwn by another company. The employee was helpful and understanding. Absolutely excellent service from start to finish. Will use again definitely and recommend to others "

" Friendly HelpFul Understanding "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by PETER - 26 July 2025

" See above "

" Long wait to pick up car. Too few counter staff. Was misssold breakdown insurance despite having my own cover. Was told I needed it "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by GEORGINA - 25 July 2025

" Awful "

" I was completely conned. They charged me for a scratch that was already there. They say they do it 3/4 times a day. Total con men. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MULHOUSE, FR - Reviewed by PHILIP - 24 July 2025

" Please see previous comment. Have used auto Europe on a number of occasions and had no previous issue "

" After making the booking and paying autoeurope, europcar have added additional fees for out of hour collection, premium station collection and environmental surcharge risking over £65 "

Value for Money: 2
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARSEILLE, FR - Reviewed by COLIN - 24 July 2025

" The above feedback in 3 reflecting poorly on all concerned with this booking. "

" The worst experience I have had in hiring a car over 40 years around the world ! The vehicle was unwashed with stained seats and also had numerous dents, scratches and body damage. The vehicle illustration did NOT reflect the damage and when I requested Goldstar to look at the car damage before driving the car away and they refused to come out of the cabin, let alone update the vehicle illustration to show correct position. They simply told us to take photos. I pointed out the damage was extensive but again they refused and when I asked for the persons name serving me he refused and also refused to give me the name of their manager or his contact details. Additionally the dark haired male employee ( who seemed to be the most senior )thought it was also fun to laugh at us with other French customers waiting in the queue with sneering racist reference to us being English. Given we are from Scotland this was doubly unwelcome. As a further example of their incompetence when I added my wife as an additional driver they wrongly showed my name again the additional driver on the contract. I pointed this out to them and they said it didn't matter! I had to repeatedly demand / insist they reprint the contract with both drivers correctly shown. As a final point in terms off feedback their customer service highlight was for each of the giggling members of their team of 4 to serve one person then disappear into the back room for 5 mins. They took it in turn to do this despite the Queue growing larger by the minute. It took us 2 hours from arriving at the Goldstar cabin at the airport to finally drive away. A total shambles and can I suggest our experience is brought to the attention of their CEO from who we deserve an unreserved personal apology? "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PARIS, FR - Reviewed by DARREN - 24 July 2025

" Drop off once we found the location was very positive. "

" All very good. The counter staff at the pick up , didn't provide any instruction as how to exit the car park. CDG vehicle drop off is poorly sign posted. I know this is not related to your service. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 10

BORDEAUX, FR - Reviewed by SAMUEL - 23 July 2025

" See above "

" Unhelpful staff on pic up. Inflexible and playing a game to try to fleece more money from us. Given car which did not match with what we paid for, and then wanted more money from us to upgrade car to what we had actually paid for. Also charged extra to add extra driver to our car than our contract stated. Said that it was irrelevant that our agreement with AutoEurope said one thing. What's the bloody point of having a contract if the intermediate just does what they want and doesn't adhere to the contract? Uneven playing playing field and different sets of rules for each user within the agreement; they wouldn't think twice to hold us to account to the contract if there was an issue from there end. "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 8

NICE, FR - Reviewed by JONATHAN - 23 July 2025

" I was happy and confident to book through auto Europe but I feel that Hertz have let you down as a partner in rooking me in this way "