Auto Europe
- North America
- Central America
RENTSMART24 ITALY CUSTOMER REVIEWS
- 8.2
- 8.3
- 8.2
- 8.7
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
RENTSMRT24 ITALY Car Rental Reviews
Average Rating for RENTSMRT24 :
VERONA, IT - Reviewed by ANDREW - 21 September 2025
" Auto Europe as good as ever "
" Our flight was delayed - the lady at RentSmart24 stayed after midnight to wait for us to arrive and was in contact all the way "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by DANIEL - 12 September 2025
" Despite the car being returned in the exact same condition as it was received in rentsmrt24 have proceeded to charge me for damage that isn't on the car. Initially they claimed the tail light needing replacing at a cost of 800 euros, then invoiced me the next day for unspecified 'damage' for €223. They haven't provided any photos or evidence of damage to the car. I've emailed asking for proof, along with my photos of the car showing it in the exact same condition as it was received and have received no acknowledgement from the company. Going off other reviews of rentsmrt24 this isn't a one off. I'll never use this company ever again for car rentals, and I'll be reluctant to use autoeurope for any future rentals if this is the kind of company you do business with. "
" Despite the car being returned in the exact same condition as it was received in rentsmrt24 have proceeded to charge me for damage that isn't on the car. Initially they claimed the tail light needing replacing at a cost of 800 euros, then invoiced me the next day for unspecified 'damage' for €223. They haven't provided any photos or evidence of damage to the car. I've emailed asking for proof, along with my photos of the car showing it in the exact same condition as it was received and have received no acknowledgement from the company. Going off other reviews of rentsmrt24 this isn't a one off. I'll never use this company ever again for car rentals, and I'll be reluctant to use autoeurope for any future rentals if this is the kind of company you do business with. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by PAUL - 02 September 2025
" Easy website to navigate, helpful support staff "
" Excellent service, one of the best I've had when dealing with car hire companies "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by AHMED - 29 August 2025
" Thank you, it was very helpful and nice experience "
" It was good, I wish you offer breakdown cover from autoeurope instead of rentsmart Also the car on the website was Peugeot 208 but the one I got was FIAT panda which was way smaller than I expected, the operator said it is the same category, but if I knew it will be Panda I would have got the higher category "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by NIGEL - 21 August 2025
" I would like to know surcharges for visiting countries in Schengen please from the car providers / Thank you "
" Altogether ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VENICE, IT - Reviewed by ANDREA - 12 August 2025
" Horrible to say the least. Never happen something like that to me in 30 years of car rental. Booking cancelled because the flight is late!!! "
" Awful. They had my flight number and because it was delayed for more than 60 minutes (at 3pm not 11pm..), they cancelled my booking and AutoEurope refused to reimburse me. Had to rent a car at the airport as a walk in customer. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VERONA, IT - Reviewed by MICHAEL - 11 August 2025
" Best value car hire "
" Very easy process when booking the car. However, the website experience when checking in, wasn't particularly easy to use. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by CARLO - 10 August 2025
" Very, very disappointing that rentsmart24 are trying to gain Euro 39 in this underhand, dishonest manner "
" I have been charged additional fees for diesel fuel which do not apply. I was asked to return the car 3/4 full (just as I received it). I did this, but the gauge was faulty, and showed 1/2 full only upon return. But when they came to fill the car, only 6.88 litres of fuel went in the car. Can you please help me refund the charge of Euro 39.37 they have applied ? "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VERONA, IT - Reviewed by MICHAEL - 09 August 2025
" Lovely staff, quick service, nice car, "
" Lovely staff, quick service, nice car, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RAYMOND - 01 August 2025
" Experience of booking was good "
" Car was quite dirty and petrol not full, but I filled up before returning. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by KEVIN - 01 August 2025
" Use you all the time But this is the worse experience ever So you need to make it clear they are off site "
" Not happy as this company were off site, no signage at the airport, We rang the number and no one answered for ages, Finally found where we were picked up by a bus to take us too hire company, Took 1.30 hours to sort this, so no I wouldn't use again "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 6
PISA, IT - Reviewed by CHRISTINE - 29 July 2025
" This was the first time that I had hired a car in Italy. Auto Europe provided a good service. "
" The team at RENTSMART24 handled my questions prior to car pickup promptly. The only slight issue was my misunderstanding with respect to the location of the shuttle bus stop. I missed the shuttle but was able to catch the attention of the next bus driver. At pickup I added another driver and the process was quick. The car was brought to me and parked in a safe place away from the busy office area. The car was clean and had a full tank of petrol. We didn't experience any problems with the car. The drop off was a simple hand over of the keys and a shuttle returned us to the airport after a few minutes' wait An electronic copy of the contract was sent 2 days into the hire period and I received confirmation that the car had been returned undamaged on my return home. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by MINDAUGAS - 28 July 2025
" easy to book "
" good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 24 July 2025
" Aver had the car "
" I never collected the car as the conformation never arrived until a few days after in the meantime I had booked another hire car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ADRIAN - 22 July 2025
" Was also pressured to take extra insurance out "
" Very odd rental place they told the people in front they had no car for them because they were late. They then did the same to us despite the fact I'd booked in online, we were there within their hour cut off and did get the car but I've never rented from someone who said they will give the car away if you are an hour late? Would be hesitant to use them again "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAN - 15 July 2025
" Satisfying service "
" Satisfying service. The Company's office is located in a few minutes drive from the airport and shuttle buses were running every 5 minutes:. The Company's representatives were friendly, respectful and helpful, and offered a car within the pre-booked category. The car was in a good technical condition and reasonably clean. The pickup and drop off procedures took just a few minutes. Only cons were: 1. It was a bit difficult to find the shuttle bus pick up point (even for the Airport staff) as there were no directing signs and no clear instructions mentioned in the booking voucher; 2. The WI-FI at the office did not work. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VERONA, IT - Reviewed by STUART - 12 July 2025
" Very impressed with Auto Europe with the ease of booking and back up. Especially helpful when I called on advice about Rentsmart24 claiming there was damage to the car when they had told me it was all okay when they checked it. I had to claim on the insurance that I took out with yourselves of which I was very impressed, their service and prompt conclusion was exceptional. I am likely to use AutoEurope and the insurance again. "
" The car was perfect and we were very pleased with everything except the check in. Upon check in we were told that the car was all okay and confirmation/check in details would be emailed to me. On receiving the email after we had left they claimed damage was there that wasn't before and they charged me. I am furious as we were told the car was all okay and we were at the premises after it had been checked for some time waiting for a taxi giving the staff plenty of opportunity to inform us of the apparent damage. If the damage was there why was I not told instead of being told it was all okay. I did get sent a photo of the rear of the vehicle when the apparent damage was on the front!! I requested another photo of the apparent damage with the registration plate but I have not received it!! Such a shame as I was really impressed up to that point. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MICHAEL - 08 July 2025
" All around great service - hassle free and value for money. "
" Quick and easy collection with friendly staff. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by JAMES - 02 July 2025
" Better than expected "
" Better than expected. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by RODERICK STUART - 26 June 2025
" brilliant "
" perfect fro. start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by STEVEN - 20 June 2025
" The whole booking was easy, from getting a quote, all the way through to handing the hire car keys back at the end of our trip. "
" Despite the bad online reviews, Rentsmart24 where brilliant. The online check in was easy, all the staff where great and the car was just right. Realy can not fault the service at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by RAYMOND - 17 June 2025
" Easy to book selected vehicle. Pleased with customer service. "
" Very quick shuttle to pick up vehicle. Efficient staff and great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by BEVERLEY - 11 June 2025
" We always use Auto Europe for car hire. The website is easy to navigate the staff very helpful if you need to speak to somebody. AND you actually speak to a live human being. "
" When we collected the car Marco was very helpful, pleasant and efficient. Everything was very quick and easy. Drop of was also seamless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BRUNO - 03 June 2025
" Trouble free rental but was a bit expensive. "
" The gentleman on the desk was so helpful and made the whole experience troubke free and could have not been more courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by BRIAN - 30 May 2025
" Very good. "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by ALEXANDRA - 29 May 2025
" Trying to speak to autoeurope to get a full refund. I'm still waiting for a reply from them. Very very disappointed. This was my 22 booking with them. Never had any issues before. "
" A absolute rip off. I arrived & couldn't find the company. Called them & they said as I was late I'd have to pay €308 to get the car. I had already paid in full through the app. I was not paying twice. This was all after 10pm on a Sunday night, single woman in a foreign company. Very traumatic. I went with another company. I would not recommend rentsmrt24. Avoid !! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by LEE - 21 May 2025
" easy to book, slightly awkward to collect with bus and location, but great service "
" super friendly and good service. car was a bit beaten up but didn't really matter "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TREVISO, IT - Reviewed by JOE - 15 May 2025
" I've now provided 5 opportunities to the Agency to rectify this and they are not willing to support me here. "
" Charged a late pick up fee locally by the agency for no clear reason, despite the car being collected and dropped off within core hours. Agency still cannot tell me where this clause is stipulated within their Ts and Cs. Nothing on agency website, contract or Voucher. Car had slow puncture. Super disappointed with their approach to this. Will never use a lower cost non-global brand again. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 4
MILAN, IT - Reviewed by BRYONY - 11 May 2025
" The reviews on AutoEurope about RentSmart are good but when checking Google and Trustpilot, it's obvious they are known for doing this regularly. How is it that your review rating of them is so good when they are obviously totally fraudulent?? "
" Ripped us off. Charged for damage we didn't cause that we had photos of but he refused to accept the evidence. We would have missed our flight and he would have taken the money from my deposit whatever we said. Bunch of cowboys! I've given RentSmart a terrible review on Google and Trustpilot. I will be contacting Auto Europe this week about the premium insurance we took out to cover this. Hopefully we can get it sorted out. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by NICHOLAS - 05 May 2025
" Good no nonsense car hire firm. "
" Such good value! A little slow at checking in but otherwise very good service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ANCELMO - 25 April 2025
" I will use this service. I will recommend it! "
" All good! I like the on line check in. Save a lot of time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 23 April 2025
" Because Auto Europe use Rentsmrt24, and not ridiculously inconsistent and badly organised companies like ECH, they get my vote and I will recommend and use again. "
" The team at Pisa are brilliant, they know what makes a great hire company, they are sensible in their approach and the whole process was quick and pleasurable, perfect! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by BENJAMIN - 21 April 2025
" Fantastic company to deal with "
" Fantastic company to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANDREW - 18 April 2025
" All went smoothly from booking the car through to drop off. Thank you. "
" Excellent service. Keep up the good work! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MICHAEL - 16 April 2025
" All good .. would use again "
" All handled quickly and smoothly "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VERONA, IT - Reviewed by ANDREW - 14 April 2025
" Held to ransom at pick up desk. They knew the amended pick up time but said I should have phoned as well as amending during check in. One member of staff was very empathetic but an older member of staff said pay or go back to the airport. Not a nice start to my holiday and not as if they were even busy. "
" Original booking 13:00 pick up. Checked in on rentsmart24 website with new landing time 13:55. Plane delayed and collected at 14:40. I was told I owed an extra 24.40 euro because of late pick up. (More than hr) Told I should have phoned with new time even though I had stated new time on check in the day before. I was told to pay the money or get taken back to airport. Check in clerk confirmed they new the new time but would "have had to look for it" I did try and phone during check In regarding excess but no answer. I will never use rentsmart24 or auto Europe again. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by ARISTOS - 01 April 2025
" I always use Autoeurope as they give a great selection of companies with a variety of prices. "
" Efficient service. The cleanliness of the car could have been better, but overall is was fine. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by FRANCES - 25 March 2025
" I have used Auto Europe very often and I think Rentsmrt24 is possibly the best car hire Company they have offered through their system. "
" This car Company was professional, courteous and efficient The pickup at the airport was fast. The car was clean and any dents or scratches were recorded on their paperwork. Returning the car was very fast It was a pleasure to deal with this Company Will definately use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CHRIS - 26 February 2025
" No problem with autoeurope, but experience of Rentsmart24, I wouldn't recommend autoeurope in the off chance they get placed with a rental company like rentsmart "
" The hire ended up costing ×3 the quoted cost "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by NATALIA - 24 February 2025
" Good price. Nothing to complain. "
" No issues . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by BARAK - 22 February 2025
" Great value for the money "
" Great service and a nice car to drive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by STUART - 19 February 2025
" Reception staff very goog "
" Reception desk guy super helpful and efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by MASSIMILIANO - 12 February 2025
" Amazing..I had very good car ,to be honest I didn't expect "
" O 'm very satisfied for everything, staff,car and courtesy... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SERGIO - 02 February 2025
" These guys are THE BEST!!! I have hired cars almost everywhere in Pisa and I can safely say that these guys deliver quality, value but most importantly high efficiency!!! No comparison with the rest. You call them and in 5 minutes they arrive to pick you up. For the others, you have to wait 30, 40, 50 minutes for a disgraced shuttle bus. No comparison! "
" These guys are THE BEST!!! I have hired cars almost everywhere in Pisa and I can safely say that these guys deliver quality, value but most importantly high efficiency!!! No comparison with the rest. You call them and in 5 minutes they arrive to pick you up. For the others, you have to wait 30, 40, 50 minutes for a disgraced shuttle bus. No comparison! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MIHAI - 24 January 2025
" Was a nice experience. "
" Everything was ok. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by LOUISE - 17 January 2025
" As above "
" The car was not clean inside. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MILAN, IT - Reviewed by ANTONIO - 10 January 2025
" Overall fine "
" Off-site with slightly chaotic pick up from Malpensa but drop off easy "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ROME, IT - Reviewed by MASSIMO - 02 January 2025
" Great value for money "
" Easy, fast and very convenient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by TIMOTHY - 26 December 2024
" Very efficient, courteous service "
" Super nice staff. Quick check out and return. Car in good condition. All paperwork emailed upon signature. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SERGIO - 24 December 2024
" I WILL book again with RentSmart24 "
" Excellent from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by PIOTR - 18 December 2024
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RALPH - 03 December 2024
" Autoeurope are responsible for Rentsmart24 so my above comments apply "
" Not convenient for pick up. 15 minute walk from airport and waited for 15 mins to be seen. Car was quite scruffy, stunk of smoke , on the plus side there was little chance of any further damage being noticed if it had happened. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 3
VENICE, IT - Reviewed by VAHID - 20 November 2024
" Very good experience, quick, good car, no issues. Happy with their service. "
" Very good experience, quick, good car, no issues. Happy with their service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GRAHAM - 19 November 2024
" Auto Europe is a great company and I will continue to book through them. However, on this occasion the car wasn't present very well. Not Auto Europe's responsibility. "
" The car hadn't been washed and the interior wasn't clean. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MILAN, IT - Reviewed by MASSIMO - 18 November 2024
" he car was making a noise , a rattle which did not allow me to speak on the phone. experience with staff was g=excellent: efficient and quick "
" the car was making a noise , a rattle which did not allow me to speak on the phone. experience with staff was g=excellent: efficient and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by DAVID - 12 November 2024
" Terrible experience, delayed our onward travels and would not use again "
" We waited over 1 and a half hours and had to call twice for a pickup to take us from the terminal to the collection area. The person on the phone who eventually answered couldn't give clear instructions as to where to wait or who would be picking us up. The person who picked us up was very unfriendly. When we got the the depot staff were eating lunch and seemed inconvenienced by our arrival. No one brought the car out to us , we had to struggle to manoeuvre the car out of a very packed parking lot. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by OLINDO - 10 November 2024
" I will reserve judgement until I get an acceptable conclusion to this matter. "
" I was given a dirty car with an engine fault light on. When I returned it a week later in virtually the same state they took the car back without a problem. A day later I was charged 183 euros for a dirty trunk. This is excessive and it was given to me very dirty in the first place and dont feel it is my job to clean the car when I was given it in that state. I am waiting for a refund however I think it will be on deaf ears as have read reviews after the fact that this is standard procedure with this company. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ROME, IT - Reviewed by PAUL - 05 November 2024
" I had used Auto Europe before and there provider hadn't been a problem but as they offer such shady operators I would think twice next time "
" Beware of the key hole trick. Inspecting the vehicle the damage appears to match what is on the car. Obviously locking/unlocking car is done from the button on key. As soon as I returned it, she went straight with the key and put it in which is didn't go in. This was then put down to damage on my part. Though I believe this was the case before having the car. As nothing was visible before and its not how anyone opens cars these days. I believe this was there before but was charged for it as damage. Defiantly avoid! "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
OLBIA, IT - Reviewed by TIMEA - 25 October 2024
" Auto Europe was a good third party contact and it was easy to submit the refund request. "
" We were charged by more than 1000EUR upon returning the car for damages however we took pictures before leaving on the first day. On the day we returned one of the staff member when checked the car knew exactly where the damage was as it was there before. I think this isn't professional at all. Thankfully we had a full cover insurance however it was a bit concerning as we were driving carefully. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by STEPHANIE - 24 October 2024
" As above "
" Good experience but I'm still waiting for my security deposit to be returned to me. It's been 3 days so far since I returned the car in perfect condition. Starting to worry I won't get it back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ANA MARIA - 23 October 2024
" It wasn't easy to find the shuttle collection point in the airport "
" I specifically filtered the search to get providers that offered cars at the airport terminal, only to discover after the booking was made that they were working on a shuttle connection to a remote car park "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by ANTONIS - 19 October 2024
" The "..or similar " is the detail that makes the difference. Don't expect the car you ve booked in the first place. In general I was happy. Job done ! "
" Simple "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VERONA, IT - Reviewed by PHILIP JOHN - 18 October 2024
" Easy to follow on-line booking process & good value for money. "
" From the point of view of handover & drop-off everything was very good. Transfer to & from airport to their location was very good. But i have to say i was not happy at being penalised for some damage to the rear bumper. When we picked the vehicle up it was dark because our flight was delayed due to a technical fault with the plane. The RENTSMRT representative advised to take the vehicle & do an inspection of the car in the daylight the next day & if we found any damage not marked on the damage diagram on the contract to take a photo & email it to them. Which i did. On inspection i found both front wheel trims had damage & only was shown on the diagram so sent a photo regarding this. On the diagram the rear bumper was also shown as having been damaged & so i thought the damage on the bumper was known so did not send a photo. Upon return of the vehicle RENTSMRT claimed that i was responsible for this damage & the damage highlighted on the diagram were for some other scratches, & i mean small scratches that i have never known a rental firm ever consider. I know this damage was there when i collected the vehicle & the way they have handled it has left a very bad taste in the mouth & because of this i doubt i will use RENTSMRT again. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by JOHN - 13 October 2024
" Only minor hiccup was downloading forms "
" All went well "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VERONA, IT - Reviewed by BABITA - 06 October 2024
" 100/ "
" It was lovely "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PALERMO, IT - Reviewed by HUBERT - 01 October 2024
" Inside of windscreen had not been cleaned for some time and made driving difficult with the low sun . "
" Polite and friendly staff. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by ANDREW - 29 September 2024
" We chose Auto Europe mainly because of the cost and the excellent reviews shown online. I have to say unfortunately, that my experience was completely different and not in a good way. Firstly, the provided instructions to get the hire car were completed wrong. The instructions were to call the bus company ParkinGO to collect us from the airport and drop us at the hire company The location to wait for the bus is non existent and when we tried to call each of the three phone numbers we were given to summon the bus, each one was not in service. I then called the UK help number and the first person I spoke to tried to connect me to the bus provider and I was put through to be told " no english' before they hung up. I then again called the UK service number and was connected to someone different, who said they couldn't help but if I had any issues, to call back. We then had no option but to hire a taxi, at a cost of 30 euros, to get to the hire depot. Once we got to the address, we discovered this was just for the bus company and we then had to go further along the road to get to the actual hire location. I have already emailed the customer service team and as yet,have had no reply "
" We were given a tired looking Opel Grandland, which had not even been hoovered inside or washed externally. This was extremely disappointing. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 5
PISA, IT - Reviewed by CAROL - 27 September 2024
" Credit card not accepted at rental counter (expiry end Nov 2024). Had to pay an additional €200 at the counter for additional insurance in order for payment by debit card to be accepted. "
" Beware the small print. Do not rent with them unless your credit card has more than 3 months remaining at the time of drop off. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MASSIMILIANO - 21 September 2024
" Well done...every thing is good "
" I feel very welcome with professional people's "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MIRCEA CRISTIAN - 20 September 2024
" Smooth "
" Very good communication, and no aggressive approach to try and buy other insurance products - very pleasantly surprised by the quality of the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by VITTORIO - 19 September 2024
" Best value for money. "
" I filled out the online check-in, where I had to submit a scan of my driving licence and passport, and which I found very thorough. I did not expect to be asked again for my driving licence and passport at the counter, which had been already submitted online. What was the point of online check-in then? Should I fill it again next time or just not bother? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MASSIMILIANO - 18 September 2024
" Everyone was nice...I feel very welcome... "
" Nice costumers services "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MASSIMILIANO - 17 September 2024
" Good "
" Nice guys "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by GLYN - 26 August 2024
" Apart from the transfer from the airport, very happy with the service from the team at rentsmrt24, the car was clean, and the transfer back to the airport was quick. "
" The phone number to arrange the transfer was an answer phone message in Italian, which we did not understand, so we had to ask someone at the airport to translate for us, delaying us for over an hour. When the person got through, they mini bus was with us in around 5 minutes. It would be better if you could text/ wattsapp the office when you arrive . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by VIMAL - 22 August 2024
" great service "
" excelent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ALASTAIR - 13 August 2024
" Short walk to shuttle, dropped off, car ready...very easy "
" Great price....Great car ...ni problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by COLIN - 08 August 2024
" Auto Europe make it easy to hire a car "
" Staff were friendly, one small point is they should tell customers that the meeting point for the shuttle is across the road from the airport. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by DAVID - 04 August 2024
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by ALPAR - 13 June 2024
" Worse experience "
" Probably the worst experience. We hade to wait almost 2 h because was only one person at the desk. They had a big argument with few families and they couldn't sort out , practically they left moms with few months nighttime on street doing nothing and was not the customer fold . Unbelievable! And that happened with 3 clients in the period we had to wait. When we got the car , was not possible to synchronise tge phone with the car , we asked kindly if is an issue or someone can show us we got a very rude and arrogant answer, if we don't like the car we have option a taxi ! And that after waiting hours ! "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 4
PISA, IT - Reviewed by ANNA - 27 May 2024
" Extremely disappointing, as travellers from Australia we had little access to internet so missed the part in the contract re calling the dealer on arrival. We caught the shuttle bus to the multiple car rentals. We were shocked to be charged further for rental and insurance. However, the hired staff that we dealt with on return was extremely polite in providing a shuttle service to the train station. "
" We were very disappointed, the car rental place was isolated from the other rental dealers, on arrival we were charged double the original online price again for hire and insurance. On return there appears to be a damage scam going on, we were told there was damage to the rear under the mud flaps, when we questioned it with original photos of the car, the dealer stated, 'It's okay, you have full insurance'. As we left another couple was being told the same story. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 8