AUTO EUROPE REYKJAVIK, ICELAND Car Rental Reviews

REYKJAVIK, IS - Reviewed by GAIL - 31 July 2025

" Everything very good apart from vehicle return. Long queue to return car. Staff member walked off to check car but took ages to return. We weren't sure whether we should wait and we had a plane to catch so we left. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by NICHOLAS - 26 February 2025

" Efficient good communication and good service. "

" Faultless "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

REYKJAVIK, IS - Reviewed by STEPHEN - 04 December 2024

" Auto Europe... always the best and always the cheapest. I use them 8-10 times per year and have never had an issue. Thanks a lot. "

" Great service in Iceland from Avis. Even got a lift back across the airport due to the cold weather. Nice people. Great cars. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by OLEG - 14 September 2024

" I have used autoeurope for many years and mostly my experience was positive (including my latest rent in Italy in July this year). Hopefully the Iceland problems were just a matter of bad luck. "

" Counter staff was not particularly efficient (they may want to shorten their conversations with each other while their customers are waiting), but that was rather minor inconvenience, my next point is a bit more serious. One rather obvious thing required while renting a car in Iceland is good tires. That was not the case for us, the tire tread was barely above the legal limit, one of the tires leaked and required daily pumping up. Roadside assistance recommended was not particularly useful but very expensive, they charged £70 (nonrefundable!) just to "open the case". I decided against using the service as the next step was to somehow fix leaking tire (not to replace it) for something like £170. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 3

REYKJAVIK, IS - Reviewed by KONSTANTINOS - 17 July 2024

" Everything went fine, thank you. "

" Good service, thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by YEN - 26 June 2024

" Quick and easy. Suggest Avis to provide pick up at Reykjavik Cruise terminal "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by ROXANE - 13 March 2024

" Good website, handy to compare different car rental companies. "

" I accidentally booked the car for a day later than my flight. The counter staff was not very helpful and just gave me a flyer with a number to call to request for the car to be picked up in the city centre rather than the airport. I called this number countless times over the following two days and tried all the other numbers I could find online and was automatically redirected to road assistance every time. Even the very kind people at the front desk of the hotel I was staying at tried it and couldn't get through. I had to pay for a cab to go all the way back to the airport and when I mentioned this to the person behind the Avis/Budget counter they couldn't care less and didn't apologize or explain. The purple behind the counter for other companies were a lot more helpful and sympathetic and actually tried to help us. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by JOHN - 16 January 2024

" Very efficient, friendly desk staff & good value "

" Don't usually use Hertz as we generally choose the lowest price and this time it was Hertz - we were happy with everything "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by HEATHER - 04 December 2023

" Have used this firm before and were happy with the service then. Had this not been the case we would have scored this less. "

" Car had high mileage for a rental car. It didn't accelerate properly, making a loud noise as though the clutch was slipping. We were fearful that it might breakdown. Had we been staying for longer than four days we would have returned it. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 1

REYKJAVIK, IS - Reviewed by STEPHEN - 08 November 2023

" Overall, excellent. Thank you again. "

" I was very pleased with the whole experience. Unfortunately I had to return the car after just one day due to a family emergency back in the UK. One of your colleagues suggested that I request a credit for a future use given the unused three days of rental. Thank you for your consideration of this request. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by IAIN - 05 October 2023

" As above. "

" Seamless - highly recommended! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by DAVID - 30 September 2023

" . "

" Very friendly staff - vehicle was good quality with no issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by PHILIP - 22 September 2023

" Good experience "

" Drop off point at Keflavik Airport, Iceland is poor. We had no issues but it felt like we were leaving the vehicle in a congested industrial area. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by STANISLAV - 13 August 2023

" Auto Europe my go to place for car rental in Europe. "

" Iceland is an expensive country, and the price was higher than I would pay in other countries, but it was the cheapest where I needed it. The car was a bit leggy. It had nearly 100K km, and it was struggling in the first gear. There was also some noise from the rear suspension. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

REYKJAVIK, IS - Reviewed by JOHN ARTHUR ROBERTS - 05 July 2023

" Hiring a car in Iceland would appear to be the most expensive in the world. Why is that? "

" The Mazda X2 is a pretty dull car to drive compared to the Astra. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by ARLETTE - 03 June 2023

" Car was faulty which required me to pay for a tow service and nearly miss my flight. still waiting over 6 months later for reimbursement. multiple emails and calls with no changes to the situation. horrible service especially as it was not my fault. "

" booking online was ok. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 1

REYKJAVIK, IS - Reviewed by WADE - 29 March 2023

" The staff were friendly and the car was good "

" Easy process picking up and dropping off good car clean and well maintained "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by ANNETTE - 26 January 2023

" no further comments "

" Staff at pick-up were very friendly. Vehicle was clean and generally in excellent condition. Suzuki Jimmy was a joy to drive. No staff at drop-off, as 3.30am Sunday morning. Weather was horrid, so transfer to terminal would have been great, but we survived walking to the terminal and didn't get blown away:-). "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by STANISLAV - 22 October 2022

" It wasn't clear that the full cover is provided by Auto Europe and not Budget. It might sound like there is no difference, but there is. If something happens and you are covered by Budget, then you just walk away. If you are covered by a third party you have to deal with Budget first, and then deal with whoever offers cover. "

" The car was not clean, when we picked it up, but can a car even stay clean in Iceland? The out of hours drop off was easy, but some better signage would help. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

REYKJAVIK, IS - Reviewed by ADAM - 02 September 2022

" Putting a middleman in the hire seems to cause more issues. "

" Further charges due to exchange rate differences, better to book direct. Kept trying to sell more insurance at the desk even though we'd already paid for the higher cover. Told that we'd have to pay and claim back through AE. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 6

REYKJAVIK, IS - Reviewed by SIMON - 26 July 2022

" Pleasant counter staff makes all the difference "

" Smooth and easy on this occasion. Not always so e.g. like in Croatia! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by SCOTT - 20 July 2022

" Auto Europe is a great site. "

" I booked a Hyundai i30 estate (or similar) as we were 4 people with camping equipment (lots of luggage). They didn't have an estate car but said I was bring 'upgraded' to a dacia duster. The boot space of an i30 estate is approx 600litres, whereas the dacia was 400litres. It wasn't big enough, so our children had to have rucksacks on their laps when we were driving. Budget also insisted that I had to pay for a tank of fuel (at vastly nflated prices compared with local garages) and to hand the car back empty. It was a complete rip off. I had to do this, despite my car hire voucher saying the rental was to collect and drop off the car full of fuel. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 4

REYKJAVIK, IS - Reviewed by BRADLEY - 19 May 2022

" Great, fast and easy and helped change pickup and drop off Hey "

" Great, fast and easy and helped change pickup and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by SARAH - 31 March 2022

" Hassle free "

" Excellent from start to finish "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by PAUL - 24 March 2022

" It was all pretty straightforward, and no pushing of extra insurance by payless as I had bought cover from auto europe. "

" It worked really well, expected more hassle but was pleased. Would look to use again next time. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by STEPHEN - 25 February 2022

" No complaints what so ever "

" The whole rental experience was excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by JAMES - 23 January 2022

" We were unfortunate enough to be hit by another car. Carwiz/Ice 4x4 handled the whole thing really well getting a replacement vehicle to us as quick as they could and not making a drama out of the situation. We would definitely recommend them to other hirers. "

" We were unfortunate enough to be hit by another car. Carwiz/Ice 4x4 handled the whole thing really well getting a replacement vehicle to us as quick as they could and not making a drama out of the situation. We would definitely recommend them to other hirers. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by SHIRLEY - 18 October 2021

" I think that comparative websites, such as Auto Europe, are an excellent way of being exposed to different options. I would, however, recommend that everyone assume that they would need to take out the most expensive insurance and compare prices that way (particularly in Iceland). "

" The Carwiz rep was late to collect us from the airport so we were wondering about trying to figure out where he was. He eventually arrived with little apology and then took a long time to round up all of the passengers. He then started loading the van by piling bags on top of one another so I had to ask him to stand our large suitcases up or all of our contents would have been absolutely squashed. We had to wait a very long time at the check-in and whilst there, had to watch another customer in tears over the way they treated her when she returned the vehicle (I don't know the details so cannot comment further) which demonstrated their lack of awareness of customers as they were totally unsympathetic and didn't even offer any privacy. Whilst this was a cheap quote, it lost its value for money when we were frightened into taking the superior insurance - which was another £300 for 10 days - as it was clear they were unsympathetic to customers. When we were taken to our vehicle I was shocked by the poor condition (and was annoyed about the additional insurance - it's clear they don't actually claim on the insurance!). One rear light was taped in place, there was no back parcel shelf, the rear number plate was adrift, there were bumps and scratches all over and one of the boot holders was loose but, worst of all, an engine light was constantly on (which they assured us was 'no problem' and we could continue). To be fair, the vehicle drove okay, despite the brake lights occasionally issuing a warning, which only went off when we restarted the car. The only truly positive experience was our return where we dealt with a lovely man (from Poland) who was friendly and efficient and a pleasure to work with. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 3

REYKJAVIK, IS - Reviewed by SERGIO - 23 September 2021

" The conditions of the car were very poor. During the journey I found damaged not registered on the car. Corrosion on doors and the warning for oil service came out in less than 600 km. Iceland roads conditions require good car maintenance schedules. "

" The car has not been the type I pre booked. Suzuki Jimmy is not the same as vitara. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 1

REYKJAVIK, IS - Reviewed by RYAN - 20 September 2021

" Was very easy "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by SAMANTHA - 16 September 2021

" I do use autoeurope and really like it and will use this again. I am just flabbergasted at my experience this time which isn't auto Europe's fault. "

" I arrived to be told the car is not ready and to come back in 30 minutes which was okay. I went back to the desk and was told to check the vehicle for marks and was given a list or the marks that was on there. I ended up having to take 8 other photos of other marks which were not noted. I turned on the engine and the engine light and EPC light was on a orange warning which was not mentioned. I turned off the car to then go back to the desk. I noticed bugs in the back seat and clearly the inside wasn't cleaned which they specifically said was due to covid. When going back to the desk the lady was helpful not really that apologetic and managed to get another car which thankfully worked. I ended up being delayed for over 2 hours with the back and forth to get a new car. Out of everything which annoyed me the most they talked about how clean the car would be inside and out and it was far from it. Overall the lady at the desk was helpful, however, easily the worst car collection I have ever had to do. Dropping off was easy and fine. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 1

REYKJAVIK, IS - Reviewed by STEPHEN - 13 September 2021

" this was an expensive car rental, it cost more than my flight, I was expecting perfection. "

" I pre-paid insurance with a deductible with AutoEurope but the Avis agent said it wasnt enough and tried to sell us a new policy with 0 deductible and then also wind and gravel insurance. I REALLY felt like I was being scammed, we didnt buy it and she scoffed at us like we doomed to buy a whole new car. really uncomfortable situation, I'm sure the agents are trained to sell up, I dont blame her. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

REYKJAVIK, IS - Reviewed by ANDREW - 17 August 2021

" Our experience with Auto Europe has always been positive. "

" Our experience with Avis was professional and courteous. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by STEPHEN - 17 June 2021

" Auto Europe have never given me any problems and I have used them numerous times. Payless I would never choose them again "

" . First car developed an engine warning light fault within 40km. Second vehicle was new but within 5 days had developed an engine oil leak. 3rd car was OK but 3 cars in 7 days was not at all what I expected. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 1

REYKJAVIK, IS - Reviewed by KATHERINE - 24 June 2020

" See above awful all round. I doubt the car would have been there for us had we been able to travel "

" We never received the voucher. Money was take. After booking and we have been trying to contact you since then for a confirmation of the booking and then latterly to cancel as we were unable to travel. You are refusing to refund as we didn't cancel in time but we tried and this is the first communication we've had from you that is not a response to our recent threat to sue you "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

REYKJAVIK, IS - Reviewed by PATRICK - 10 March 2020

" Okay, counter staff at pick up where hard to understand, after a long early flight "

" Very expensive, got chraged extra i surance as the one advertiesed on the booking website was 'not enough' good car altogether though. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by STEFAN - 04 February 2020

" great as always "

" average experience but nice staff, both at check-in and check-out "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

REYKJAVIK, IS - Reviewed by MARY - 26 December 2019

" fanatic! ! "

" Brilliant experience will use you forever now! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by PETER - 16 December 2019

" Great car great service "

" I was very impressed. Friendly staff good car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by LASZLO - 19 November 2019

" The staff made renting a car very easy and smooth for my partner and I. "

" Very friendly and helpful staff. Very reasonable prices. Will definitely be recommending to others. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

REYKJAVIK, IS - Reviewed by PHILIP - 14 November 2019

" Fed up with having "extra" insurance forced on me by car rental companies. I paid a fee up front and then you lot try and frighten customers into paying extra. I will not use you again. "

" Fed up with having "extra" insurance forced on me by car rental companies. I paid a fee up front and then you lot try and frighten customers into paying extra. I will not use you again. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 6

REYKJAVIK, IS - Reviewed by ADRIAN - 10 October 2019

" Your VFM very good as always. Website clear and easy to use. It might be useful to include some info as to where exactly vehicle pick up and drop off is for different vendors. At Keflavik for Avis, the pick up was a 200 yd walk in the open and drop off 450 yds away all in the open though a shuttle van was available. Info would not change the distance but we would have had rain gear to hand for pick up though not needed on this occasion. "

" 45 minute queue to collect the car - only 3 out of 7 stations manned. Staff very calm and professional though clearly undermanned. No one to hand over car thus no idea what a couple of buttons did as manual in Icelandic. Asked to photo on phone and e mail if disagree with damage marks given at reception rather than agree it with a human at handover. Car covered in black ash marks not noted. Front windscreen very greasy so dangerously unclear in rain requiring a roadside stop to try to clean it. Though ageing, 76K on clock, it drove well. E mail to service manager on disappointment ref queue, ash marks and windscreen responded to promptly apologising and stating intention to investigate but no further update. Shuttle van in rain from drop off 450 yds away from terminal appreciated. Good value for money via yourselves. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 8

REYKJAVIK, IS - Reviewed by WESLEY - 28 September 2019

" As above - I will not be hiring a car abroad again due to being scammed on this, the only time I've ever done it. "

" I have been charged a collision waiver excess that I was not informed about and did not consent to, which I only discovered when I got back to the UK after checking the car back in in Iceland. This is about £80 extra that I feel Avis have scammed me out of. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 6

REYKJAVIK, IS - Reviewed by CHRISTOPHER - 26 August 2019

" My experience with Auto Europe was pretty good, the website was easy to use and a competitive price was offered. The excess insurance was also competitive but this didn't stop the car hire company trying to sell me their own product on pick up - it would be helpful if Auto Europe could advise the car hire company that the customer has already taken out this cover to avoid the hard sell at the car hire pick up desk. I would have rated Auto Europe higher had not have changed my booking a few days before travel - I had chosen a car hire company where I could pick up at the airport but this was changed to pick up off airport via a shuttle bus. When I asked to change to a hire company where I could pick up at the airport I was advised this was possible but at the current price which was higher than I had already paid - I would have expected the price paid to be honoured as this was a change made by Auto Europe not me; I kept my existing booking. "

" The pick up procedure took ages with one person on the desk at the off airport Payless depot, I estimate a wait in the order of 30 minutes. There were two other parties in front of mine. The focus seemed to be on selling additional insurance rather than getting people into their hire cars and on their way. The tactics used to sell the insurance were dubious with tales and pictures of wind and sand damage - I wasn't asked whether I already had excess insurance (which I had already taken out through Auto Europe) and when I said I had I was advised it wasn't as good as the Payless (Avis) insurance but I declined the Avis insurance anyway. We were given a car from the group above the one we had booked with no extra charge but the condition of this vehicle wasn't great with dents and scratches on the outside and not very clean on the inside. It turned out that one headlight did not work and there was a steering vibration above 80kph (both of which were reported on drop off). Drop off was quite efficient once I was informed there was no need to go into the office (after having gone into the office!) as there we representatives checking cars in the car park but we hadn't been approached. Subsequently I have realised there was an additional charge on my hire agreement for what appears to be something called RSN which I have emailed Payless (Avis) about as I don't recall being advised of or agreeing to this - I am awaiting a reply from them. "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 3

REYKJAVIK, IS - Reviewed by ROY - 20 August 2019

" Good "

" Helpful but very busy staff "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

REYKJAVIK, IS - Reviewed by AMITH - 31 July 2019

" overall ok not great. "

" the car was very old and not in great condition. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 5

REYKJAVIK, IS - Reviewed by DAVID - 30 July 2019

" I believe that we were given inaccurate information about the cost of your services by the counter staff in Reyjavik. Plus the windscreen wipers weren't clearing the screen - dangerous in Iceland and reported to staff. "

" See below "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 4

REYKJAVIK, IS - Reviewed by PHILIP - 12 July 2019

" Good "

" No problem "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by RICHARD - 12 July 2019

" Everything went smoothly and very good value. "

" Excellent service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by IAN - 31 May 2019

" Overall very good "

" Drop off was chaotic, cars parked everywhere with no clear signage about where to leave the car or where to leave the keys. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 2
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by RAJIV - 18 May 2019

" Auto Europe are good, hiwever get ready to pay extra for other insurance when you pick up your car "

" Everything was very smooth just wish they would have told me the car had it's own Sat nav and I would not have needed the gps. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

REYKJAVIK, IS - Reviewed by JUSTIN - 02 April 2019

" Very helpful staff in correcting any issues, would recommend and use again. "

" Despite being off-site (5 min shuttle bus from arrivals), we got the car we wanted, for the price we wanted. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by GRAHAM - 31 March 2019

" A "

" Smooth and easy. Modified times the week before, online, with no issues at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by TONI - 12 March 2019

" easy to book "

" unexpected bus to terminal for drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by DECLAN - 12 March 2019

" Great staff but lost confidence in their condition management process. "

" I purchased additional insurance from Avis. When I returned the car, they initially said that there was new damage on the boot. Although this damage was not in their computer system, it was noted on the condition report I signed and in any case I would not have been liable. However, it is a concern that Avis did not have an accurate record of the cars condition in their system. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

REYKJAVIK, IS - Reviewed by KEITH - 23 February 2019

" Enjoyed driving around Iceland. Would be nice if staff had a smile and were more helpful. "

" There was to much hard sale forcing people into taking extra cover when not needed. Also when returning counter staff were rude. The car was good to drive around Iceland. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 8

REYKJAVIK, IS - Reviewed by GARY - 20 February 2019

" All good just upset about insurance situation, why can't you pass on to budget that extra insurance has been purchased "

" I got conned into purchasing additional insurance to cover high excess charges when already taken one out with Auto Europe "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 9

REYKJAVIK, IS - Reviewed by ADRIAN - 19 February 2019

" As shown in item 3. We were extremely happy with our choice of rental and Hertz were very efficient and helpful. "

" The vehicle was ideal for our party of 6 to travel around in. It was well prepared for driving in the snow and ice and we felt confident in the vehicle at all times. We were very happy with our choice of rental "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by MAXWELL - 16 February 2019

" The car I was provided with was unusable and unsafe and almost caused a nasty accident upon leaving the airport. How this managed to pass any kind of checks I do not know. When driving in a straight line the was veering off to the right very badly, and when I had to break hard, the pull to the right was so severe it almost put me off the road and into a ditch. When I took the car back to where I got it from, that itself was actually quick to be swapped. However, upon returning the car from rental, they charged me an extortionate amount for a chip in the windscreen which was there when I drove the car off. I only noticed this about 5mins up the road after collecting the car, and after having to go back already with the previous car, and hassle involved in sorting all that, I didn't think I`d need to do anything about it, as I`d have thought this was recorded already. When dropping the car back, they were insistent that they were going to charge me for this damage to the screen which was already there. They couldn't even check the previous car to see if it was fit for road use, which as I said almost caused us to have a severe accident, and they claim they`d have noticed a screen chip. I`m furious about the whole situation and is quite a large chunk out of pocket for something that wasn't even my fault. They didn't even offer a discount for the inconvenience of the previous car, nor seem bothered about the accident I almost had due to the car condition. I would never ever use this company again, nor anything related to them. Once I have caught up with my work from being away for a few days, I`ll be contacting my lawyer to seek legal advice. "

" The car I was provided with was unusable and unsafe and almost caused a nasty accident upon leaving the airport. How this managed to pass any kind of checks I do not know. When driving in a straight line the was veering off to the right very badly, and when I had to break hard, the pull to the right was so severe it almost put me off the road and into a ditch. When I took the car back to where I got it from, that itself was actually quick to be swapped. However, upon returning the car from rental, they charged me an extortionate amount for a chip in the windscreen which was there when I drove the car off. I only noticed this about 5mins up the road after collecting the car, and after having to go back already with the previous car, and hassle involved in sorting all that, I didn't think I`d need to do anything about it, as I`d have thought this was recorded already. When dropping the car back, they were insistent that they were going to charge me for this damage to the screen which was already there. They couldn't even check the previous car to see if it was fit for road use, which as I said almost caused us to have a severe accident, and they claim they`d have noticed a screen chip. I`m furious about the whole situation and is quite a large chunk out of pocket for something that wasn't even my fault. They didn't even offer a discount for the inconvenience of the previous car, nor seem bothered about the accident I almost had due to the car condition. I would never ever use this company again, nor anything related to them. Once I have caught up with my work from being away for a few days, I`ll be contacting my lawyer to seek legal advice. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 1

REYKJAVIK, IS - Reviewed by YVONNE - 13 February 2019

" Please thank the chap tbat booked us in at Reykjavik he was fabulous x "

" Counter staff at Reykjavik absolutely fanastic .. thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by LAURENCE - 02 February 2019

" All very good but drop off was a bit chaotic as not sure where to put the car. Also I still have an £80 pending transaction on my account which is yet to be refunded as car was brought back in perfect condition "

" All very good but drop off was a bit chaotic as not sure where to put the car. Also I still have an £80 pending transaction on my account which is yet to be refunded as car was brought back in perfect condition. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 9

REYKJAVIK, IS - Reviewed by MICHAEL - 24 January 2019

" Good service "

" Nice easy service to use and staff were friendly and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by JAMES - 22 January 2019

" Really poor service, very unhappy Customer "

" We asked for no collision damage but recieved invoice today to show it ! Why is it added to our bill! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 1

REYKJAVIK, IS - Reviewed by NEIL - 09 January 2019

" Car was given to us with windscreen wipers which were dangerous and didn't clear the windscreen at all in any kind of rain or snowy weather, which considering the time of year was a nightmare. The wipers left smears all across the windscreen making it very dangerous and hard to see. This clearly hadn't been checked by the company before the vehicle was given to us. "

" Car was given to us with windscreen wipers which were dangerous and didn't clear the windscreen at all in any kind of rain or snowy weather, which considering the time of year was a nightmare. The wipers left smears all across the windscreen making it very dangerous and hard to see. This clearly hadn't been checked by the company before the vehicle was given to us. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 2

REYKJAVIK, IS - Reviewed by CHARLOTTE - 01 January 2019

" Great choice, the only challenge was finding the drop off point at Reykjavik airport which was poorly signposts and tricky in the dark. Everything else was great. "

" Great choice, the only challenge was finding the drop off point at Reykjavik airport which was poorly signposts and tricky in the dark. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by SIMON - 13 December 2018

" Nothing more to add than is in panel 3. "

" There was an element of trying to persuade us to upgrade when picking up the car. Otherwise, it was good value, the staff were friendly and we would use Auto Europe/Avis again. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

REYKJAVIK, IS - Reviewed by DEEPAK - 07 December 2018

" Auto-europe sells a full cover package that is supposed to cover all potential excess costs, and recommends customers do not be pressured into purchasing additional cover at counters. Unfortunately, in Iceland, this is the exception to the rule, as sand and ash cover is not covered by auto-europe, and required an additional 50%+ charge at the counter. "

" Budget was great, and nicely informed me of additional charges that the excess cover that auto-europe provided wasn't actually sufficient. Despite the auto-europe recommendation to not allow counter staff to pressure customers into purchasing extras, it turned out they were absolutely correct, and auto-europe had misled me. Unfortunate as this added an extra £45 of charges. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

REYKJAVIK, IS - Reviewed by PETER - 03 December 2018

" Apart from long queue and delay picking up vehicle everything was great! "

" Long delay collecting vehicle. 1 hour!! "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 8

REYKJAVIK, IS - Reviewed by ALI - 30 November 2018

" Very good service and good value for money "

" Excellent come and not too much chatter "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

REYKJAVIK, IS - Reviewed by CHRIS - 28 November 2018

" The overall experience was very good. The car had a lot of damage which was not on the sheet so I took a video but no issues at all on return. "

" The overall experience was very good. The car had a lot of damage which was not on the sheet so I took a video but no issues at all on return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

REYKJAVIK, IS - Reviewed by KEVIN - 15 November 2018

" See above "

" The whole process was great with regards to going on holiday but when we returned we realised the car had done 98 miles while parked. We did not notice this until we had passed through the barrier of the car park. It was 11pm and we were tired. When the car started to shudder and the engine warning light came on we became very concerned about our long journey home in the dark. I realise I should have checked the mileage when first entering the car and so realise you will probably dismiss my concerns as It was my responsibility to check it. However this was an awful experience and I remain concerned as to what my car may have been used for while in your care. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 1

REYKJAVIK, IS - Reviewed by JAMES - 09 November 2018

" The lady at the checkin desk was very quick and efficient, and very friendly. We were ready to go very quickly, which we appreciated given that it was late and we wanted to get settled into our hotel. "

" The best rental experience I've ever had "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by MICHELE - 01 November 2018

" all good,no problems. "

" Quick and excellent service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by JUSTIN - 29 October 2018

" Happy "

" Snow tyres should be considered in these months as snow does start to fall sporadically around the country. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by PAUL - 14 October 2018

" Seemed OK. Could provide more advice on insurance. In Iceland this seemed complicated and I am fairly sure in retrospect we over-insured which made the rental much more expensive than necessary. "

" Neither of the headlights worked - although fog lights were fortunately fine. Front right tire needed air once (but this was minor). Otherwise the vehicle was good, but the lack of lights was potentially dangerous and prevented driving at night. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 3

REYKJAVIK, IS - Reviewed by LAWRIE - 13 October 2018

" Good car hire process other than the comments above. "

" Expected to sign condition document at desk before even seeing car condition "as per policy". Didn't and inspected the car first to find more remedial damage that added to list and on signed document. How would this work if I hadn't!? "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

REYKJAVIK, IS - Reviewed by BEN - 30 September 2018

" Experience with Auto Europe was good, but I think you could do more to protect your customers from this insurance fraud, as I experience it every time I hire a car. I think it's appalling that the car hire companies still get away with it, and as I say they were doing it to all the customers around me at the desk as well. "

" As always when I've hired a car, they tried to sell me some more insurance (and the customers either side of me), despite me having already bought excess refund insurance elsewhere. The lady told me it doesn't cover Sand storms and that they were very likely in Iceland - there obviously wasn't one. So I paid them an extra £110 which I really didn't want to. They did a hard sell. In addition, we were given a Toyota Hilux with cover on the pickup section, and the area in the back was very dirty and hadn't been cleaned properly. So not ideal for our and our kid's luggage. I would appreciate Auto Europe's thoughts on my experience with Budget... "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 7

REYKJAVIK, IS - Reviewed by RAYMOND - 13 September 2018

" Allowing for comment in #3 above, the staff at pick up and drop off were very helpful, pleasant and friendly. they made a tourist feel welcome. "

" Overall very happy. My one comment is that at pick up the staff should be more clear about explaining local road laws. For example, explain toll roads, lights must be on at all times etc. In many countries road tolls can be paid online up to 24 hours after going through the booth. In Iceland they had to be paid by cash or card to an operator at the time. This was not obvious and neither was it explained at pick up. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

REYKJAVIK, IS - Reviewed by ROBERT - 12 September 2018

" Very straightforward "

" Straightforward, car was replaced without hassle after it broke down "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by CLIZIA - 06 September 2018

" all good. I will recommend it "

" should have been given more details about car insurance. The guy at the airport change the price of the insurance 2 times (from 38 euro to 34 per day ) and then I heard the other receptionist saying 30 euro per day to the couple next to me. :/ "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

REYKJAVIK, IS - Reviewed by JAMES - 23 August 2018

" Use you loads. Happy to use again. "

" Slow pickup and drop off not enough people to process customers. Car was ok. Had a few dents and marks but otherwise perfect. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 8

REYKJAVIK, IS - Reviewed by MICHAEL - 01 August 2018

" Good range of vechiles "

" Excellent staff attitude "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by ADRIAN - 23 July 2018

" Good. "

" They didn't tell us before we had reservated the car, that if we don't have a credit card, we have to pay 30 euros per day for the insurance. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

REYKJAVIK, IS - Reviewed by MARK - 20 July 2018

" I was disappointed that after modifying my booking for an extra 3 days that this had not been passed through to procure and caused some confusion. "

" fine "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by PAUL - 30 June 2018

" See above. "

" Waiting time quite long due to queue at time of pick up and lack of enough staff. We were not told of need to depress clutch to allow car to start leading to some confusion but we sorted it out ourselves. No parcel shelf so bags on display. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 9

REYKJAVIK, IS - Reviewed by PETER - 09 June 2018

" Consistently attractive prices at the major airport locations, however, the pricing at many minor city centre / downtown locations are significantly less competitive. "

" Both the pick-up and the drop-off procedures take a particularly long time, regardless of the time of day. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 3
Condition of the Vehicle: 8

REYKJAVIK, IS - Reviewed by IAN - 30 May 2018

" Overall it was a good experience, good value, friendly staff at collection and good car! "

" Drop off was a bit fraught as we had to wait around for the car to be checked and were nearly late for our flight. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by PAUL - 16 May 2018

" As above "

" Once again the counter staffs main aim is to sell more extras rather than just use information I'd already given when spending time booking online. They took over 40 mins trying to tell me I'd booked two cars when it was obvious I hadn't as they could see my confirmation email on my phone. Moaning it must be wrong as I had paid £10 cheaper than their current cost even when I say I had a voucher that reduced it. Also trying to sell me extra Excess insurance as "the website" yours doesn't give adiquate cover for ash & Chips. I actually have annual Hire car Excess already which does cover me but still tried to bully more out of me. In fact it must be policy as customers either side of me at the counter weee getting same treatment. (Their warnings "oh especially if you're visiting the South with the flying Ash" is scare mongering. I had to spend 5 mins going around the car in pouring rain to check all the damaged bodywork (photographing chips not on their form) The car itself wasn't particularly clean inside & getting it into any gear was a constant struggle for the whole 4 days, from someone who drives over 20,000 miles a year. Dropping off the car was the easiest thing staff friendly & efficient. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 3

REYKJAVIK, IS - Reviewed by THOMAS - 15 May 2018

" Easy and efficient "

" Simple easy affordable "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by CARMINE - 11 May 2018

" amazing experience "

" very good and very friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by VIKTORIA - 02 May 2018

" Overall really great "

" Very good, easy to use and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by RALPH - 01 July 2015

" did not get voucher for one booking and had to email asking for it "

REYKJAVIK, IS - Reviewed by DERRICK - 12 June 2015

" I handed back the vehicle and was told that everything was in order. I spent the next hour and a half talking to friends both inside Procar's office and outside. I was then approached by a company official and told that the car was damaged and that they had made a mistake in declaring the vehicle was in good order. I protested saying that Procar had been in possession of the car for an hour and half since I returned it and had I moved away from their offices there would have been no issue. Secondly I had no idea what they had done to the car after it was returned to them. I took the utmost care of their whilst it was in my charge. The moral of the story is: "when returning a vehicle to Procar and receiving the all-clear, run like hell". "

REYKJAVIK, IS - Reviewed by MASHEYR - 21 April 2015

" Responsive to e-mails and phone calls. "

" Very helpful, especially Einar. "

REYKJAVIK, IS - Reviewed by JENNA - 21 March 2015

" Cheapest price around, good timely communications. Easy booking and I would use again. "

" New car, very clean and we'll presented company. Only problem was the built in GPS did not have Icelandic letters, so we couldn't find any of the attractions. We went back to the office and the staff tried and couldn't work it. They gave us a portable one for free, but it wasted a good 30 minutes to get sorted. I did not opt for any extra insurance and there was no hard sell and no trying to find fault with the car upon return, as I have read about other companies, so, yes, I was happy with Procar and would recommend them. "

REYKJAVIK, IS - Reviewed by LAP - 13 March 2015

" Procar were incredibly helpful. Retrieving us when we had our accident (not our fault) in the storm as soon as legally/physically possible. Giving us lifts from hostel to depot. All handled very well with no additional charges for the damage. All insurance handled very smoothly. Brilliant service from their staff. Smari and Anas in particular. "

" Procar were incredibly helpful. Retrieving us when we had our accident (not our fault) in the storm as soon as legally/physically possible. Giving us lifts from hostel to depot. All handled very well with no additional charges for the damage. All insurance handled very smoothly. Brilliant service from their staff. Smari and Anas in particular. "

REYKJAVIK, IS - Reviewed by SYLVIA - 05 January 2015

" The service and the care were awesome "

" Super! "

REYKJAVIK, IS - Reviewed by MICHAEL - 26 November 2014

" Very easy to book with and the best prices I have found . "

" Excellent . They were very quick and professional when I landed and I was away in under 5 mins "

REYKJAVIK, IS - Reviewed by TERENCE - 10 June 2014

" Telephone booked and operator could not include additional cover which I had to add at destination. "

" Staff very helpful. Car fine. "

REYKJAVIK, IS - Reviewed by DEREK - 23 April 2014

" very pleased with the service "

" very pleased with the service "

REYKJAVIK, IS - Reviewed by PETER - 06 March 2014

" Very satisfactory vehicle and customer service. Suggestion for visitors hiring a vehicle in Iceland is to provide a a highway code type booklet explaining road signs and the basic rules for the roads in Iceland. "

" On collection of vehicle-customer(s) should be shown around the vehicle and controls explained. "

REYKJAVIK, IS - Reviewed by NICHOLAS - 17 February 2014

" Had to phone aswell as confirm online. "

" Very Good. "

REYKJAVIK, IS - Reviewed by ISABELLE - 21 January 2014

" We would have liked a bit more instruction about the car or access to the manual as we didn't have information provided about which fuel to use, whether 4 wheel drive was available etc, however it was a very cheap hire so we were pleased with the value for money. "

" We would have liked a bit more instruction about the car or access to the manual as we didn't have information provided about which fuel to use, whether 4 wheel drive was available etc, however it was a very cheap hire so we were pleased with the value for money. "

REYKJAVIK, IS - Reviewed by EDWARD - 20 January 2014

" Very helpful and swift responses to questions "

" Anna -the customer service agent we dealt with at Procar in Reykjavik - was extremely helpful, very pleasant and her customer service skills were of the highest standard. I was extremely impressed. "