AUTO EUROPE SANTIAGO, SPAIN Car Rental Reviews

SANTIAGO, ES - Reviewed by MICHAEL - 18 September 2025

" Read above. Worst hire company I've ever used !! "

" Flight was a little late and getting through was delayed a bit but still stood outside from 22.35 and called them but office closed. They knew I was coming but did not wait. Then thy cancelled whole hire I heard at 22.15?? No refund and had to book elsewhere. Absolutely disgusting service. Just got told to read my terms and conditions. What happened to hospitality ?? Never use them again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SANTIAGO, ES - Reviewed by PATRICK MARTIN - 18 September 2025

" hit with Euro177 charge for scratch we didn't cause, felt scammed- "

" scratch found by staff on front right bumper- no incidents while we had the car "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 4

SANTIAGO, ES - Reviewed by RICHARD - 06 September 2025

" Auto Europe is always cheaper than going direct or the competition, and the ability to call them up and communicate with someone knowledgeable by telephone hearkens back to a bygone era of excellent service. "

" Alamo are excellent in Santiago de Compostela airport. They often have a big queue to get through and their available cars aren't always the best (I've had a terrible Jeep in the past that was like driving a tractor), but the staff do their best to get you what you're after, the return is low-stress and they're not out to charge you extra on damage, and they are reasonable value. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by CONSTANTIN - 30 August 2025

" Voucher that was issued by Auto Europe had the wrong pick up point . So we spend one hour waiting at a pick up point on a lower floor in the carpark . After trying multiple times to ring them we finally managed to speak to someone that explained that the actual pick up point is outside in a complete different location. "

" Ok Mobility we're good "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by OSVALDO - 24 August 2025

" See above "

" Everything went fine other than the car for which I paid was replaced for another one was not "equivalent/similar". This is my only complaint. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by RAQUEL - 19 August 2025

" Big problem with the cost of going over the Spanish border into Portugal for five days out my 14 day car hire. Last year there was no additional charge, but this year unexpectedly it cost 180 euros. Unless you're going to refund me this, I will never book you again or recommend you to anyone, and I will actively do by best to discourage others. "

" Big problem with the cost of going over the Spanish border into Portugal for five days out my 14 day car hire. Last year there was no additional charge, but this year unexpectedly it cost 180 euros. Unless you're going to refund me this, I will never book you again or recommend you to anyone, and I will actively do by best to discourage others. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by RHIANNON - 23 July 2025

" So easy "

" Excellent counter staff and the pick up/drop off location was ideal - spacious new car park right under the terminal. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by RONALD - 13 July 2025

" Nuff said "

" I normally hire with Auto Europe but may not again. The information provided about pickup is wrong. There is no OKMobility desk at Santiago Airport and no telephone number or pickup instructions provided. I found their number on Google but they didn't pickup.I called Aoto Europe and was given another number to call. Again mo answer. It didn't help that I was speaking to a help desk in the US. A shambles ! "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SANTIAGO, ES - Reviewed by CARLO - 11 July 2025

" I have used autoeurope previously with no issues, but on this occasion we were not very happy with the experience. Maybe there needs to be some better communication between autoeurope and the actual car company so that everything is clear - all terms are communicated and any extra information/ requirements are made available prior. "

" I place no blame on the counter-staff as they are only doing as instructed but we were told on arrival that we would need to pay an additional fee of €120 as my husband was classified as a junior driver. He is50 and has had a license since he was 17 but as the Australian licence only shows the current renewal they were insisting it should be paid. I asked them to show me where it was in the t&c's but I could not see where it was clearly defined, nor had the terms been sent to us ( from clickrent). As we were tired and desperate to get on with our journey we agreed to pay it even though we indicated that we were not happy nor that should have to pay. We have since found the previous licence renewal and sent to them and we are waiting on a refund. Otherwise the car itself was ok ( with minor damage to it) but upon return we realised they had not included a spare tyre which is quite concerning should we have had a flat. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 7

SANTIAGO, ES - Reviewed by ADRIAN - 08 July 2025

" Autoeurope are very easy to deal with "

" Great staff, but they charged me for the cleaning at the end of the rental. There was honestly just a very small amount of sand on the floor and I assume they hoover it anyway "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by JAMES - 12 June 2025

" Went very well from picking up to return. The only thing I'd say is that it's not very clear where you get picked up on arrival "

" It went very well. New car, good service and very swift pick up and return to the airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by SIMON - 27 May 2025

" Very good overall with no problems - glad to find there was no attempt to boost a damage claim on returning the vehicle! "

" Excellent staff in Santiago - they deserve a big round of applause. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by ANDREW - 27 April 2025

" smooth "

" Efficientservice "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by JAN - 09 February 2025

" Everything was great -- however, we expected to see the check-out staff at the car park but they were not there even though we arrived during opening hours. "

" Everything went as exepcted. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by JOSE MANUEL - 30 October 2024

" Auto Europe seems ok - but when I emailed about getting a refund on the one-way fee with the invoice from Centauro, I got an automated response saying they would respond in 6 - 8 weeks. Sorry, this isn't good enough. "

" What a disaster! We had not been advised about any one-way fees - at the desk in Santiago Centuaro demanded that we pay a €190 one way fee (and the staff were quite rude). Then when we went to the car, it was only 3/4 full of gasoline, despite having contracted it as full. After arguing and showing the staff the car fuel guage, they reluctantly adjusted the contract to show it was 3/4 full on pick up. Of course it was very difficult to estimate 3/4 full on return and ended up returning it nearly full. About 20 kilometers from pick-up a warning light came on on the dashboard (I don't know the name for it in English). We called Centauro Roadside assistance, who told u to drive on, on the basis it was orange not red. However the car suffered from a significant loss of power - we could hardly get up hills and nearly got stuck in a parking garage as the car nearly couldn't get up a ramp (after 4 attempts, we had to take everything out, all passengers had to get out and do a running start to get out). This was not good as we drove from one end of Spain to the other. The staff at Malaga upon drop off were very disinterested; they didn't refund us extra for the additional fuel we bought the car back with and showed no interest in the mechanical fault of the car, let alone make an apology and offer compensation. The whole experience was terrible. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

SANTIAGO, ES - Reviewed by DUNCAN - 17 September 2024

" We arrived to be greeted by a very polite man who easily talked us through the whole process and handed us the keys with simple directions to our car. It was clean and well-presented. Dropping off was as simple. Having used other companies to hire cars, I would highly recommend paying more and using this company. My previous experiences with other companies had put me off using hire companies but use Hertz through Auto Europe and you will not be disappointed. "

" We arrived to be greeted by a very polite man who easily talked us through the whole process and handed us the keys with simple directions to our car. It was clean and well-presented. Dropping off was as simple. Having used other companies to hire cars, I would highly recommend paying more and using this company. My previous experiences with other companies had put me off using hire companies but use Hertz through Auto Europe and you will not be disappointed. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by RICHARD - 09 September 2024

" Always cheaper than going direct. Good insurance offering "

" Good quality car, relatively quick pickup (bit of a queue because the desk also does National and Enterprise), very good drop-off, reasonable children's car seats. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by RICHARD - 09 September 2024

" Easy to book and prices always better than going direct. "

" Good quality car, relatively quick pickup (bit of a queue because the desk also does National and Enterprise), very good drop-off, reasonable children's car seats. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by FRANCISCO - 07 September 2024

" I Have been renting for many years but this was the best ease straight forward "

" Ease to go through with the information for the renting no hidden prices definitely very professional "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by ADRIAN - 07 September 2024

" I've used Autoeurope for over 10 years for all my car hire and the booking process and support is very good. Remember they're the middle man though, like Booking.com, and ultimately you are still at the mercy of the local car hire firm. "

" I'm always extremely nervous about getting ripped off for extra charges and damages that had nothing to do with me. Ok Mobility did try to sell me additional breakdown and recovery insurance which I couldn't understand because surely that would be their responsibility? Car hire is clouded with all this extra nonsense. I didn't take the insurance but had no idea what to do if the car broke down. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by NATALIA - 01 September 2024

" Flight time changed after booking made. Called auto Europe to correct as I was unable to change online (entering info but not saving) I was told I couldn't and would now have to pay 900£ for a new car hire. Called Europcar directly and they put a note on the system and said it was no problem. I feel auto Europe were trying to scam money "

" Car was not cleaned properly and had no liquid in windscreen wipers and there pressure wasn't correct. Apart from that car was fine. Discrepancy on return, trying to charge for a mark that was there on pick up but was originally told that it was less than 2cm so wasn't marked on paper. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 7

SANTIAGO, ES - Reviewed by ELENA - 24 August 2024

" Great car and super smooth service. "

" Great car and super smooth service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by NOAH - 11 August 2024

" Completed above "

" I was pressured to take out extended insurance when picking up the vehicle, whilst the bond of €1100 taken from my creditcard is unheard off. Dropping the vehicle back was horrible as a damaged rim, which i did not cause, was blamed on me and ireceived an email with a cost of €100 to be deducted. I had €150 deducted on the day. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 7

SANTIAGO, ES - Reviewed by IAN - 14 July 2024

" Quick pickup and drop off - decent car if a little dented but no issues on drop-off "

" Only issue was a lack of tyre sealant in the boot "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SANTIAGO, ES - Reviewed by HILARY - 22 May 2024

" Easy "

" Quick checkin and out. staff very polite. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by HARMEN - 15 April 2024

" Great experience. "

" The only thing worth noting is that it is not clear at all that you have to go to Hertz to pick up your car. As this trip was in Spain, the car was as usual slightly damaged, but that did not affect the journey. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

SANTIAGO, ES - Reviewed by PHILIPPE - 11 April 2024

" Very efficient from start to finish. First time I get a rental which comes with an engine. Usually it feels like they're missing. "

" Very good. Delivery was done after offices hours. The car wouldn't start and Europcar swapped it there and then. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by BARNARD FORTUNE - 31 December 2023

" Not great car "

" Car had 37000 on the clock, smelly and noisy. Not great experience "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

SANTIAGO, ES - Reviewed by TREVOR - 12 September 2023

" Overall very good although I couldn't get through on the phone to Santiago airport office to warning that I would be late collecting the car. I ended up having to wait for a car . "

" Friendly staff at Bilbao "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by ADRIAN - 05 September 2023

" AutoEurope could provide the annual excess insurance with a guarantee that covers everything "

" I've got a private insurance excess policy, but they tricked me into buying additional insurance because they said the policy didn't cover scratches. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by KARLA - 26 August 2023

" All good. "

" All good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by ROGER - 26 August 2023

" . "

" Only one person at check in, and he was engaged with a problem customer, which took time to resolve. Hertz have overcharged me from the original inv , I have logged unofficial compliant with your C.S team who are looking into it. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by ROBERT - 04 August 2023

" Should better choose rental companies. "

" Rip off. Unexpected expenses on arrival. Never again "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by GERARDO - 03 August 2023

" Experience with Auto Europe was excellent "

" They charged for a scratch under the front bumber after I had returned the car and without consulting me, they sent me an email as I was about to board the plane..... and then charged me over 300EUR for a 5cm sratch.... disgusting money making scam... I am convinced it was there when I took the car out.... but who looks under a bumber!! "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by ROBERTO - 14 July 2023

" I am a long term AUTOEUROPE customer but not happy with DRIVALIA and will not use it again in Santiago SCQ. "

" 1. Upon arrival no one was waiting to collect us and eventually after 25 mins we phoned them and the mini bus arrived in 10 mins. 2. Not sufficient personal to deal promptly with customers picking up and dropping off car in their offices outside the airport. Other customer were complaining insurance cover and delayed everyone on pick up. We paid extra cover for road assistance as was not included on our 21 days car hire. Also not happy there is a 2000Km limit and it is the same limit hiring for 3 days or 3 weeks, should be extended for longer than 1 week hire in my opinion. 3. Returning our vehicle we were surprised they found a mark almost invisible to the naked eye and I had had to pay 50€ for them to polish it. It took a long time to agree and we paid under protest/duress as we otherwise miss our flight back home. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 3
Condition of the Vehicle: 6

SANTIAGO, ES - Reviewed by MICHAEL - 08 July 2023

" Overall a negative experience, pushy counter staff and and an vehicle which was smaller than requested "

" Poor counter staff, poor vehicle "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

SANTIAGO, ES - Reviewed by PAUL - 06 June 2023

" Another great car hire experience with AutoEurope "

" Excellent service and a great vehicle - very frugal :) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by JORGE - 11 April 2023

" Again, customer service could improve. Good manners and show that they want to be at work, please. "

" Staff at Santiago Airport were amazing and excellent. Called Customer Services and they weren´t good at all, unfriendly, unkind, didn´t want to be there. I must insist this was on the phone only, staff at the airport were so lovely. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by MICHELLE - 25 February 2023

" as above "

" staff very courteous. Easy process. No hard sell for extra insurance as we already have an annual policy for hire cars "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by ANTHONY - 15 November 2022

" Satisfactory. "

" No one available to check car on the return. Apart from that all went smoothly. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SANTIAGO, ES - Reviewed by ALISON RUTH - 25 October 2022

" Feeling very stressed by the whole experience. Even though I have a document stating I owe nothing further, they are still chasing me for cash when I didn't cause the damage. If feel exploited and concerned for other customers. Please be aware. "

" Europcar in Santiago seems to be operating a scam. When we collected the car, they tried to persuade us to take out insurance which would have doubled the costs. When we dropped it off they "found" some new damage and are trying to charge us for it, despite the fact the car is covered in scratches and dents and they clearly don't fix any of them. This is just a devious means of extracting extra cash from customers. I will avoid them like the plague in future "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SANTIAGO, ES - Reviewed by JEFFREY - 23 October 2022

" Efficient service and the additional cover is well worth taking out, and pays promptly, so provides good peace of mind "

" A very happy experience, much better than the problems I previously encountered with another 'Enterprising' company in Portugal "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by PATRICK - 15 July 2022

" Staff were very good . Little wait for collection from airport and difficult to find pick up point, apart from this the rest of the process was good "

" Staff were very good . Little wait for collection from airport and difficult to find pick up point, apart from this the rest of the process was good "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SANTIAGO, ES - Reviewed by ANTHONY - 29 June 2022

" For the same reason above and once our rural tourism business opens I will find it very hard not to make a point of warning our customers as I would be horrified is someone had the same feeling I had leaving the office. This may well be a one off but my faith in Leasys has gone. "

" I believe I've been unfairly charged for damage that was not caused by me but which was so small I didn't believe it was there at first and you could only see it from one side, it was too small to be picked up on a photo. The lady found it so quickly I was immediately suspicious and my honest opinion is it was there from a previous hire and it wasn't noticed on drop off, probably only when it was cleaned. I believe 230€ for damage that was barely visible was extremely harsh and the more I think about the more I'm convinced it was a set up. I expected the benefit of the doubt as we've used Leasys for years but after this I will never use Leasys again after that experience, I felt crushed. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

SANTIAGO, ES - Reviewed by JANKA - 05 June 2022

" I was too stressed as Excess was 1,200.00 even if accident wasnt my fault or there was theft or damage. Very stressful experience... another thing to look out for. Check how much is the EXCESS! Rental of a car is meant to be part of pleasant holidays. Not a stress that I will wnd up paying over a grand if someone else crashes into me. So very wrong! "

" I received the car from Hertz and when I received the check out email i noticed the picture of the car blured but didnt think that would be an issue as Hertz is a big company. Well that was a mistake as the comapny is trying to put on me small mark that is slightly visible on the blurred picture. Pure fraud. So now after my holidays I have extra work with suing the company. PLEASE BE AWARE OF THIS AND ALWAYS TAKE YOUR OWN PICTURES OR CHECK THE CHECK OUT PAPERWORK. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SANTIAGO, ES - Reviewed by JASON - 10 September 2021

" easy compare / booking process "

" Cannot fault them. Picked us up at the appointed place on time, got the car v quickly. All staff were very professional and polite. Great service. Only less positive aspect was the additional insurance, but that is the same as every other car rental firm. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by BARNARD FORTUNE - 22 August 2021

" Great expérience "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by ADRIAN - 03 August 2021

" Perfect "

" Much easier experience than other car hire companies I've used. No queue at pickup and friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by JULIO - 07 October 2020

" Very good "

" Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by EMMA - 19 July 2020

" Xx "

" All excellent except I couldn't see where to leave the car or key on drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by MARTIN - 20 March 2020

" Talk car back two days early. Budget told me as part of Auto Europes T&C had to be calculated the rate. Was going to be an extra 200 euros. Likely was resolved. "

" Budget themselves were very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

SANTIAGO, ES - Reviewed by LEONARDO - 24 October 2019

" cheaper and very easy to book. Highly recommended "

" staff in Santiago is very friendly and accommodating. Also, in Madrid. I was given a very clear instruction. I'm very satisfied with the service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by CHARLES - 06 October 2019

" Generally efficient hire and larger car than we expected. Staff efficient and clear in their explanations and no problems at drop off. "

" Though I am sure it was somewhere in the booking details I was very surprised to find that no breakdown cover was provided, a first ever in any car hire I have completed. Also that the already large excess did not cover charges for the car being off the road should it require repair - for up to one month! The bill could have been astronomic had we had an accident. Wont be using Drivalia again even though the actual car was good. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by JUAN JOSE - 10 September 2019

" Very good ecperience "

" Long wait to be served at the counter but overall good service "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SANTIAGO, ES - Reviewed by SERGEI - 10 September 2019

" Long queue, had to wait for two hours. The prepared car was in lower class as initially purchased, the time to get another car was not acceptable. "

" It took me two hours to get the car. First the prepared car was in lower class as initially purchased, second the time to get another car was not accptable. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SANTIAGO, ES - Reviewed by ENRIQUE - 01 August 2019

" Perfect, no faults! "

" Perfect, no faults! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by JESUS - 05 July 2019

" all ok everything was good "

" all good recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SANTIAGO, ES - Reviewed by DEREK - 01 July 2019

" Please see 3 "

" I had booked a BMW, and one WAS available when I went to pick up the car. The manager instructed the girl at the desk dealing with me, to give me a RAV4. As it turns out, I am tall with long legs, and this happened to be a better choice for me, but I felt decisions were being made for me, without giving me a chance to say anything. Poor customer relations, entirely due to the local manager. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by ANTHONY - 16 May 2019

" Satisfactory as usual. "

" Initial documentation related to another car. This was corrected at another depot halfway through the hiring. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by JOSE - 08 May 2019

" Not made clear that I am dealing with a sub company who uses others for their bookings ie Thrifty using Hertz who claim they are not passed any information apart from name and class of car but any other payments like insurance extras are not with Hertz but only with Thrifty. Not easy to understand how this would have affected me had I had an accident or any damage to the car which thankfully there were none. "

" I had arrived on time from Gatwick to Santiago but had mistakingly put arrival time 2 hours early but had provided Thrifty with flight details etc but on arriving was told there were no cars of the group I had booked but instead had to pay another €72 for an upgrade "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by ALBINO - 04 October 2018

" Happy with experience. "

" Very efficient service. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SANTIAGO, ES - Reviewed by MICHAEL - 31 August 2018

" Overall we got what we needed - a car to make a four hour journey. But the additional hour taken to receive the car was unnecessary. It was also unfortunate that we had to go to Europcar's airport office rather than being able to pick up the car downtown. "

" It took over an hour to pick up the car. The keys were not available at the check-in and had to be obtained from the garage where the only staff member was busy on other matters. This was very inconvenient. The car itself had been through a number of scrapes. It was a very basic spec. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SANTIAGO, ES - Reviewed by BARNARD FORTUNE - 21 August 2018

" Super service "

" Super service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by JUDITH - 20 August 2018

" See above "

" Did not have car as my error that put wrong flight time but told you only keep this for an hour. Flight was delayed so even though my initial error, unlikely you would have kept it. Only positive was at least we got a lift back to the airport rather than being told we should get taxi. Phoned to explain what had happened and told would get a refund in 8 days but still waiting for this after 11 working days so will need to ring you. Whole experience was horrendous although I obviously am at fault for putting wrong flight time down. An hour over is ridiculously small amount of time to give people. Also we were told that I had put down midnight instead of midday but I hadn't though by this time it didn't matter anyway. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

SANTIAGO, ES - Reviewed by KELVIN - 06 August 2018

" Na "

" Na "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by JONATHAN - 31 July 2018

" Over all, Auto Europe was great and the car hire worked out perfectly "

" Drop off was not great - no one was at the counter, then he complained when I went looking for him "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 4
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by LUCAS - 31 July 2018

" Very pleasant first car hire experience. "

" No issues with car pick up or drop off process. All upfront about fees and existing damage to car. Shuttle service was easy by following provided instructions. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SANTIAGO, ES - Reviewed by VALERIE - 13 July 2018

" it was fine. staff were helpful and friendly "

" I was given a larger vehicle than I requested, which was very nice to drive, but not for the tiny local roads in Galicia "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SANTIAGO, ES - Reviewed by JANET - 01 July 2015

" Car fine, staff pleasant, but we were dismayed to find that the Santiago Atesa office had no GPS for us! This created real difficulty in navigating the one way systems in various cities. "

SANTIAGO, ES - Reviewed by GEORGE - 24 June 2015

SANTIAGO, ES - Reviewed by JOHN - 20 June 2015

SANTIAGO, ES - Reviewed by ANTHONY - 04 June 2015

" The actual car was a Seat Leon which is slightly smaller than the Opel Astra originally suggested. "

" See above "

SANTIAGO, ES - Reviewed by JESUS - 09 September 2014

" Very professional company. Hassle free travel and fair prices. Highly recommended. "

" Friendly and helpful staff. Great service and superb cars. "