Auto Europe
- North America
- Central America
SICILY BY CAR ITALY CUSTOMER REVIEWS
- 7.9
- 7.9
- 8
- 8.7
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
SICILY BY CAR ITALY Car Rental Reviews
Average Rating for Sicily by car :
BERGAMO, IT - Reviewed by STEPHEN - 20 September 2025
" Booking dealt with efficiently and no issues - would recommend and use again. Thanks! "
" Booking dealt with efficiently and no issues - would recommend and use again. Thanks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by JAMIE - 19 September 2025
" Sicily By Car were Absolutely excellent. The best car hire experience abroad I have encountered so far! "
" No fuss, fast and straightforward collection of hire car at Verona airport and similarly drop off at Rome Airport 10 days later just as easy. Staff were polite and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PAUL - 17 September 2025
" Nice and straightforward experience. I wish it was always like that. "
" Vehicle booked was an Audi Q5, but the vehicle provided was a Range Rover Sport, which was possibly an upgrade and was well-suited to the very poor minor roads throughout Umbria. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VERONA, IT - Reviewed by MARCUS - 15 September 2025
" Have used Auto Europe many times in recent years and find them efficient and good value. I shall no doubt be hiring through them again soon. "
" Quick and efficient pick-up with no queue at the desk and no paper forms to complete. Car satisfactory with only minor damage. Return very simple and again, no delays. A very good service at Verona airport. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VERONA, IT - Reviewed by DAVID - 13 September 2025
" I wanted to rent a car, and did so. "
" The Car hire was fine, but somewhat old with over 100,000km on the clock, and was showing signs of wear and tear. However, it was adequate and we had no problems with it. The Sicily By Car staff were helpful, and did a good job. However, I am highly unlikely to have a conversation with a friend about a car rental ! I wanted to hire a car, I chose the type of car and Company, and duly did so. I always answer this most irritating of questions in the same way ! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
OLBIA, IT - Reviewed by RICHARD - 10 September 2025
" booking progress with Auto Europe great however your partner Sicily by Car was awful "
" The waiting time of 2.5 hours to register at pick-up desk and then +30mins for car to be delivered to pick-up point was not acceptable. We then had an issue with the car (cutting out on a main dual carriageway) and were informed that the car could be picked up on a tow truck and then we would have to pay for a taxi to Cagliari airport to collect another car - again totally unacceptable. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 4
PISA, IT - Reviewed by COLM - 09 September 2025
" Added the extra cover when I booked it online, saved time at the pick up. Used them before and was very happy with the service and vehicle "
" Helpful staff, car was great, everything explained "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by DAVID - 09 September 2025
" Good booking experience. Bad experience with Sicily rent a car "
" Long queues at pick up with an online queuing system that didn't work. Charged 80 Euros cleaning fee at return because of a little sand inside the car from the beach - first time this has ever happened to me in many years. Avoid using this company "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 8
ROME, IT - Reviewed by PAUL - 06 September 2025
" Very good and would 100% use your company next time "
" Excellent service, there were a few scratches and dents on the vehicle which were not on the check list but I pointed that out and he told me to photograph and video which I did, there was no washer fluid but t wasn't a problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by CARLO - 02 September 2025
" I have used Sicily by car many times.The cars are always clean and excellent condition.Definitely recommend. "
" Staff are very polite and professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PAUL - 02 September 2025
" Efficient service "
" Very efficient service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FLORENCE, IT - Reviewed by GREGOR - 01 September 2025
" As above. "
" All good. Friendly and helpful staff and quick check-in and check-out. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by MARCO - 01 September 2025
" I booked a jeep renegade which was not available and ended up with the most basic version of the VW t cross which was awful. The car also ran out of engine oip while I had it , I had to get the oil filled at a local garage. Car was also dirty when handed over. All I was offered was a refund for my expenses of oil , the Sicily by car drop off did not even apologise, very poor customer service and poor vehicle condition and maintenance. "
" I booked "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BRINDISI, IT - Reviewed by CLIFTON - 25 August 2025
" Child car seat was very difficult to fit without instruction manual "
" Child car seat should come with fitting instructions "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by SUZANNA - 23 August 2025
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by MARTIN - 21 August 2025
" Very easy process throughout, can't fault it. "
" Easy booking process, easy check in process, no hard sell of extras, everything went really smoothly, from pick up to drop off. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LAMEZIA TERME, IT - Reviewed by COLIN - 20 August 2025
" Auto Europe always very competitive and efficient. "
" Service provided by Sicily by Car was first class. Have rented from them before and would rent from them again. Car this time was an MG - quality not as good as previous Italian cars, but that seems to be the way with all the rental firms "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by LIVIO - 20 August 2025
" As already mentioned, everything else was fine and as for Auto Europe, i have been using you for many many years and i will continue to do so in the foreseeable future "
" It was all good till i dropped the car off at their BR airport car park. I had been there before and was aware of how tight the parking spaces are, so when i got there i saw a space of a reasonable size and parked there, but the attendant came over and directed me to a space further in which was even tighter than normal and i did mention this to the attendant, however, he was obviously very busy and said simply that i had to park where directed. I did and unfortunately scraped the car going in which the resulted in a very lengthy accident registration process that nearly caused us to miss our flight. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 3 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by NICOLA - 18 August 2025
" Unclear what class cars mean as booked an estate and manual but didn't get one. "
" We booked a manual car but was given an automatic. We booked an estate car but were given an SUV. The whole process to get the car at the airport took over 2 hours. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ROBERTO - 14 August 2025
" Would 100% use Sicily by Car again "
" Great experience using Sicily by Car and the team in Naples were very helpful and accommodating "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 11 August 2025
" It went very well "
" No issues at all "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by TSZNA - 10 August 2025
" great staff and service "
" great staff and service "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by LIANO - 07 August 2025
" my go-to car rental in Italy for a few years now - they have never let me down "
" my go-to car rental in Italy for a few years now - they have never let me down "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PAUL - 07 August 2025
" Very satisfied "
" All good only issue is the car we had had damage at the rear. It was already documented so now other issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LAMEZIA TERME, IT - Reviewed by DAVID - 03 August 2025
" Really pleased "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by EDMUND - 29 July 2025
" Efficient and helpful "
" Seamless experience. Staff are very polite and the car was very clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by DAVID - 23 July 2025
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by NICOLA - 21 July 2025
" When the PANDA was rendered undriveable my only resource was to phone Auto Europe. Sicily by Car did not pick up the phone. AE was so helpful & I believe that they called Sicily by Car & complained on my behalf. I was much relieved. "
" I was in urgent need of help & they do not answer the phone. There has to be more SMALL cars available. I was given an old Panda that after a week suffered an attempted theft. My belief is that there is a regular scam to claim insurance & these old, battered Pandas are given out, knowing that they will be targeted. The car pool was full of new cars & the Panda i was given did not represent anything like the quality of the other cars in the parking lot. All the carhire companies should be reprimanded. It is so obvious what is going on. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PERUGIA, IT - Reviewed by DEBORAH - 20 July 2025
" Efficient and friendly service "
" Quick and easy pick up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by JOHN - 16 July 2025
" Everything brilliant "
" Everything brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by CLAUDIO - 15 July 2025
" good "
" good, Unfortunately, there was only one staff member with many customers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PERUGIA, IT - Reviewed by JOHN - 12 July 2025
" Smooth process throughout. No surprises, just great service. "
" As ever, excellent service at every stage: initial paperwork, pick up and drop off, condition of car and competitive price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 12 July 2025
" None "
" Always find the good to deal and trusting "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
VERONA, IT - Reviewed by SIMON - 10 July 2025
" Customer service not at all good. Felt like a fight to get you to raise a complaint and repeated requests for the issue to be escalated were ignored. "
" Very poor compared to other companies we have used from same airport "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 1
PALERMO, IT - Reviewed by DOUGLAS - 08 July 2025
" All round very good "
" Very helpful and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PESCARA, IT - Reviewed by RICHARD GLENN - 07 July 2025
" good "
" No problems! Good service. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by IAN - 06 July 2025
" Excellent, very efficient. "
" Excellent service from Sicily By Car at Pisa once again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by DAVID - 04 July 2025
" Perfectly happy but perhaps you should be more selective as to companies you offer "
" I have had this before with car hire firms. As soon as you say you have your own insurance upon return they feel duty bound to find damage. On this ocassion the operative tried to say there were scratches all along the passenger side of the car from bushes etc. I disputed this and he eventually gave up. It is both very poor customer service and business practice and should be stamped out. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
VENICE, IT - Reviewed by JASON - 01 July 2025
" doubt would use Sicily again, car was not a SUV category car and barely accommodated us and we not helpful when requested a different car. "
" no one there when dropped car back even though was within office times. and today my credit card has been charged €61 without no communication to why? i filled the car back up with fuel. I have contacted them but no reply as yet "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 9
TRAPANI, IT - Reviewed by NICHOLAS - 25 June 2025
" Extremely happy with the service and vehicle. "
" Very efficient staff a d a beautiful car. Really happy. We have used This company on many occasions in Pescara and Rome. Always very professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by PAOLO - 24 June 2025
" It did the job "
" the car was not washed and very dirty. The red light of the oil immediately switched on, warning us to check the level. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
BARI, IT - Reviewed by FRANCES - 23 June 2025
" Pleased to use them. "
" On site easy to find and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by CLARE - 21 June 2025
" Good people at Perugia airport "
" Perugia airport very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GENOA, IT - Reviewed by RICHARD - 15 June 2025
" Very impressed with the level of service they provided. "
" Excellent service from start to finish. My first time using Sicily by Car and will definitely use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BEVERLEY - 15 June 2025
" Excellent all round "
" Excellent service yet again. Very grateful for the free upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by LANCE - 14 June 2025
" Auto Europe could give clearer details that paperwork & collecting your keys are on the first floor of Naples airport then you get shuttle bus to collect your car otherwise experience was very good thanks. "
" Very helpful & efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JAMES - 12 June 2025
" Would suggest to others "
" Great and fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JIM - 09 June 2025
" Just did so "
" I now alwsys use Sicily by Car. No presdure to purchsse extras, eg insurance and staff always courteous and helpful. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by JONATHAN - 08 June 2025
" Couldn't fault the experience. "
" We always choose Sicily BY Car. We fly into Bari airport a lot and they are by far the best company we have used at the airport. The staff are always friendly and they seem to have the shortest queues. I seemed to have been upgraded to a very nice Seat Ibiza which made a lovely change from the usual Fiat Panda we get. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JOHN ANTHONY - 08 June 2025
" No hard sell "
" Easy pick up and drop off "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by ANA - 08 June 2025
" I've been renting cars through Autoeurope for years. Always find them to have the best prices and security should anything go wrong. This time I took the fully refundable extra protection and thank god I did. Staff on the phone were super friendly when I needed their help and got my refund within 10 days. Very positive experience as always "
" I arrived at the counter and hands up I messed up with my driving license being expired we were unable to get the vehicle however the lady at the counter could not have been more rude if she tried. Shaking her head, rolling her eyes and not being helpful at all. Very unprofessional!! "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
RIMINI, IT - Reviewed by ABDUL HAMID - 07 June 2025
" I had a puncher on the car and it take them a day and half to take me to the mechanic and at the end I had pay for it as the mechanic said the sicily "
" I had a puncher on one of the wheal and I experience a stressful time to get them to take me to a mechanic to repair it finally I had to pay for the replacement and on the dropof they charged me for the original wheal. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 8
PESCARA, IT - Reviewed by DAVID - 06 June 2025
" The process through Auto-Europe was fine as normal. However the link to do the pre-registering with Sicily by car didn't work again. "
" For the second time running we were given an older car not in good condition. Also quite a few dents and scratches that weren't listed on the condition sheet. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 3
TRIESTE, IT - Reviewed by IAN - 05 June 2025
" Easy and pleasant experience. "
" Easy and pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by ELIZA - 03 June 2025
" Helpful staff who answered several queries I had after booking. "
" They were helpful and efficient. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VENICE, IT - Reviewed by THOMAS - 03 June 2025
" Disappointed to have our AdBlue run out & have to arrange emergency refill ourselves at our own expense. We don't have AdBlue in UK so didnt even know what it was! "
" Disappointed to have our AdBlue run out & have to arrange emergency refill ourselves at our own expense. We don't have AdBlue in UK so didnt even know what it was! "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by CATHERINE - 02 June 2025
" Easy to compare prices and book "
" Really smooth pick up and drop off, didn't have to wait at all for either. Lovely car, very nice to drive and fuel efficient (Skoda Fabia) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by ANDREW - 01 June 2025
" Check-in was okay but a little lengthy, however, drop-off was easy and quick. "
" Check-in was okay but a little lengthy, however, drop-off was easy and quick. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ROME, IT - Reviewed by REBECCA - 30 May 2025
" Pretty easy "
" Remarkably smooth experience. Max 15 minutes to arrange at the desk. Given an upgraded car with only 1000km on it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by JOHN - 28 May 2025
" Fantastic "
" Fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GIOVANNI - 27 May 2025
" I have always had a good derive from Auto Europe "
" The car was very poor quality for the price. It had done almost 94000 kilometres and was very badly bumped and marked. The engine sounded as if it needed a service. The rental car park was a bus journey from the pick up office otherwise I would have complained and asked for a replacement. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
LAMEZIA TERME, IT - Reviewed by PAUL - 26 May 2025
" I booked a medium car and it was too small nowhere near the size of the car size indicated at time of booking so had to pay extra, will be more careful next time. Rosa on reception was extremely helpful "
" I booked a medium car and it was too small nowhere near the size of the car size indicated at time of booking so had to pay extra, will be more careful next time. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by NIGEL - 26 May 2025
" Otherwise a good experience. "
" I was disappointed to discover that the no excess insurance didn't cover the tyres and windscreen so was charged an additional sum for this when collecting the car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RICHARD - 23 May 2025
" Although it is always wise to photograph your car on pick up, I have now rented with Sicily by Car from 3 Italian Airport locations, and have only once had to show the pics to avoid threatened charges. "
" Always reliable. Particularly friendly this time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by FABIEN - 22 May 2025
" Great staff at pickup, very pleasant and efficient. The car was great and overall I felt it was great value. The lady at drop off was quite abrupt, bordering rude. "
" Great staff at pickup, very pleasant and efficient. The car was great and overall I felt it was great value. The lady at drop off was quite abrupt, bordering rude. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by NIGEL - 21 May 2025
" Easy on-line booking experience. Good options/choices and reasonable prices. "
" Excellent service with smart clean car provided. Only minor problem was poor signage to drop off area. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by ANDERS - 17 May 2025
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
OLBIA, IT - Reviewed by PAUL - 16 May 2025
" No issues. "
" When I picked up the car, unfortunately it was an automatic even though I had ordered a manual. I went to the kiosk where I was told it was all they had. I explained that they cannot supply an automatic as I have no experience of driving one and am unfamiliar, I showed them the voucher which clearly stated Manual. Following that, all was resolved in 15 minutes and they provided me with a manual car which seemed to be upgraded from what I ordered. All was well in the end. Drop off was efficient with no hassle at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PHILIP - 10 May 2025
" Difficult to find drops off place at Catania airport "
" Very difficult to find drops off place at Catania "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 9
GIARDINI NAXOS, IT - Reviewed by ANTONIO - 09 May 2025
" Auto europe-very miss leading full insurance cover! Phoned to cancel but wouldnt let us No good "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 09 May 2025
" Professional service - very happy with them. "
" Fast and efficient "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by BRENDAN - 07 May 2025
" Car was a little old fashioned "
" Staff were efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PISA, IT - Reviewed by BEVERLEY - 03 May 2025
" I will continue to use this company because they are always excellent "
" Excellent service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GEORGE - 02 May 2025
" Although badly marked...Lancia drove ok "
" Car was badly damaged all around the exterior "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
PESCARA, IT - Reviewed by ROBERTO - 30 April 2025
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by MARIO - 29 April 2025
" Very easy and great company "
" Great staff and new cars "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JULIAN - 26 April 2025
" All good "
" Friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by DAVID - 17 April 2025
" Excellent service "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by LUISA - 16 April 2025
" Easy to book "
" The pick up desk was closed,but had a sign saying they had moved to inside the airport,which is where I came from in the first place,but I had not had not been informed,so I went from the airport to the car park,then from the car park back to the airport office "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 3
PISA, IT - Reviewed by DANIEL - 16 April 2025
" Overall good "
" Excellent service. The supervisor at hand back was somewhat surly as the car was dirty. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by ELENA - 15 April 2025
" I liked auto Europe offer but did not like the expect with the particular rent a car company "
" Car was not the same category I paid, it was smaller and given to me dirty. It had 90,000+ km that so not safe for a car rent one could expect. The check out was so thorough as if the car was brand new, seemed exaggerated "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 4
GENOA, IT - Reviewed by MARK - 14 April 2025
" Will use again, lovely staff and efficient. "
" Efficient as always at Genoa airport. Very quick pick up and drop off. Car was a little disappointing, last time here was a Citroen c3, this time Lancia ypsilon, which was quite underpowered and had done over 100,000 KLM's. It was end of March and lots of cars were being replaced on 1st April so little else available so perhaps understandable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by MICHAEL - 13 April 2025
" See above. "
" Friendly and efficient staff; car in pristine condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by CLIFTON - 13 April 2025
" All went well "
" Usually good but felt the assistant tried to pressure to take out extra insurance which I have an annual one, this doesn't usually happen with Sicily by car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by NICOLA - 12 April 2025
" I reported the extra charge to auto Europe. All they said that I had signed for extra insurance. It is very difficult to read contract when just shown the sign screen on a pad but I have learned my lesson . "
" I told counter operative that I had full insurance and did not need any additional insurance this extra was added to contract that I could not see as it was on an electronic pad I was only asked to sign in 4 places . Did not receive copy of contract. I was not happy when extra amount was taken from my credit card for extra insurance . "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 4
ANCONA, IT - Reviewed by KENNETH STEPHEN - 07 April 2025
" All good this time. "
" Good professional service helped by filling in a questionnaire before pick up which saved a lot of time at the collection desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by ADAM - 07 April 2025
" Everything was fine "
" Everything was fine, the car was brand new "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ROME, IT - Reviewed by PETER - 06 April 2025
" Auto Europe. I have used them for many years, 3 /4 times a year. They are my GO TO for car rental. Highly recommended. "
" It works well. Only comment is that SBC have a facility to pre-register but it doesn't work. Maybe because I have a UK Drivers Licence. I have fed that back to SBC Direct. Also, as regular user of SVC I have suggested that they have a 'Quick Pickup Scheme' like AVIS do for clients whose details they already hold in their database. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ARTHUR - 02 April 2025
" Always use them where available! "
" SMOOTH AND EASY "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by MARTIN - 27 March 2025
" always competitive pricing "
" The Sicily bay car team in Verona airport are excellent. Also was almost brand new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BEVERLEY - 26 March 2025
" Quick book in process. Friendly staff who speak good English. Excellent quality cars. Prompt return of bond. "
" Excellent car hire company. They may cost a bit more than others but it's worth the extra money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by JOHN CHARLES - 24 March 2025
" Very happy to have used Sicily by Car. We always choose this company before others "
" Efficient, no waiting, a good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAMEZIA TERME, IT - Reviewed by FABIO - 20 March 2025
" Best deals, great customer service; definitely recommended "
" Great Team and customers service; wide assortment of cars all in great condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by ALLISTER - 20 March 2025
" Easy and simple as usual "
" Quick, easy and no hard selling "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by ANTHONY - 19 March 2025
" Normally good "
" No counter staff around for approx 20 minutes on arrival. Car class booked did not match car provided and no alternative offered when challenged. We had to pay an additional 100 euros for the type of car we hoped for. First car offered which was a5 door fiat 500 was in poor condition with buckled front wheel and extensive body work damage anyway. I have used this company many times and are my 1st choice but this experience has fallen short considerably from the service normally provided. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 2
BOLOGNA, IT - Reviewed by JAKE - 18 March 2025
" Quick and easy service to compare multiple hire car companies and find the best deals. Overall very satisfied. Would use again. "
" Good Experience overall. Easy to find counter in airport. Car was fine, but a little battered on the outside and smelt of cigarettes inside, everything worked and the car was good for our journeys. Drop off signage was poor and we got lost trying to return the car but drop off staff were brilliant and straightforward to deal with "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 3
PERUGIA, IT - Reviewed by BRIGITTE - 17 March 2025
" Easy booking. "
" Used you many times, reliable and good you seem to avoid scams and hard sell of other car hire companies "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BRINDISI, IT - Reviewed by ANTONIO - 14 March 2025
" I use Auto Europe, because although I have the SBC app, the orice is always better through AE "
" I have used SBC frequently, usually through Auto Europe, and am always very satisfied with the service I receive, from the friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by GEORGE - 12 March 2025
" NO PROBLEMS, EASY TO COLLECT AND RETURN. "
" NO PROBLEMS, EXCEPT I COULD NOT USE THE NATSAV. TRIED TO LINK IT TO MY MOBILE PHONE, BUT WAS UNSUCCESSFUL. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by STUART - 09 March 2025
" As above "
" Car was getting close to needing a service, so warning lights were a bit disconcerting. Otherwise all fine. Second time I've used Sicily by Car, and would use again for value and no-fuss service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by CHRISTOPHER - 08 March 2025
" We have used Sicily by Car many times as we find them really good. We had our first issue with Sicily by Car was at Naples when the counter staff charged us extra for breakdown cover when we have never had to pay extra for this before as we always go for the full insurance. It made us nervous of the car. When we dropped off the car, a scuff to the rear of the car was questioned but luckily we always video the car when we pick it up. "
" We have used Sicily by Car many times as we find them really good. We had our first issue with Sicily by Car was at Naples when the counter staff charged us extra for breakdown cover when we have never had to pay extra for this before as we always go for the full insurance. It made us nervous of the car. When we dropped off the car, a scuff to the rear of the car was questioned but luckily we always video the car when we pick it up. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PERUGIA, IT - Reviewed by MR PAUL - 04 March 2025
" No further comments "
" Have used them for many years. Trouble free pick up, excellent car and no problems with drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by GARY - 27 February 2025
" See comment above. "
" Car pick up and drop off excellent. Transfer to car pick up and return to airport very poor. Inadequate space for passengers with luggage. At the times used overcrowded and uncomfortable. These concerns would make us think twice about using Bergamo Airport as other options (Verona / Pisa) offer vastly easier access to hire cars pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by MARK - 26 February 2025
" I virtually always use Auto Europe. This was as smooth as ever. "
" V happy overall. Counter staff encouraged me to check car carefully because I didn't buy extra insurance, but no hard sell and no issues on return. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by TOBY - 25 February 2025
" Overall I like this company but the experience can vary. The cars are ok, but they give you what they have, not what you order. "
" They gave us a vehicle that was too small for our family and baggage. The replacement car was also smaller than we ordered. We arrived after midnight and were charged €50 surcharge. No wiper fluid in the vehicle meant we needed to stop on the motorway unnecessarily. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MILAN, IT - Reviewed by ROBERT - 19 February 2025
" Easy to book and very competitive prices "
" Wrong address given to drop off car. Upfront fee paid on credit card still being held after 10 working days. They stated only one notified scratch on the vehicle but I had to point out several more before driving away. No reply to email sent to them about wrong address and credit card hold "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
PESCARA, IT - Reviewed by MARK - 13 February 2025
" Sicily by Car at Pescara are always excellent, great service, great team and always very helpful! "
" First class outfit, very accommodating and always very professional! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by DOMINIC - 05 February 2025
" Great service "
" All good excellent car good service friendly staff at Venezia thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by MICHAEL - 03 February 2025
" All very good. Thank you "
" Well done! Quick and efficient with very friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by DAVID - 02 February 2025
" Extremely rubbish car hire , I want a refund!!!! "
" When we went to pick the car up it was very dirty I complained then they took it to the car wash why didn't they take it before pick up?? Wasted my time, the headlight didn't work, the screen wash didn't work the in car usb also, never use Sicily again , very angry zero points , I will give you o points review "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
VERONA, IT - Reviewed by MICHELE - 23 January 2025
" I have been using Auto Europe for many years and I have always been happy with their service but I cannot say the same for some of the rental companies they are working with. "
" Extremely rude unprofessional and unhelpful member of the staff at the counter as soon as I have arrived to collect the car, without any apparent reason to behave in such awful manner. As many others rental companies do, Sicily by Car do not accompany the customer to the car to check it together and eventually address any concerns, but at the counter I was told that if I have any concerns I would have to take a pictures and sent them to their email address with any comments. I have been renting cars for decades and I have to say that this is not the most professional and reassuring procedure. The first car I was given was dirty. Having talked to the member of the stuff cleaning returned cars by the car park, he said that I shouldn't have been given a car in such dirty condition. I decided to take the car anyway, in all honesty I did not fancy going back to the counter to face the rude lady once again. Soon after driving away (about 10 minutes), I have realised that the rear window wiper was missing (it's a legal requirement to have it fitted) I returned back for assistance just to be told from the same rude person at the counter that I would have to be charged for it. It was only after arguing at length about the unreasonableness of the situation (how could I have damaged a window wiper in the space of 10 minutes? I could have understood their point if I would have come back with a broken head light or something similar) and the intervention of another member of the staff that the car was replaced with a different one. After having the replacement car for few hours the oil warning light came on with a message on the dashboard recommending do add one litre of oil. Also no long after that another warning message about replacing the key fob battery came on. It is evident that the cars are not properly looked after and not adequately checked before being handed to the customer, to the extent that legal required parts of the cars in order to drive it safely are missing. Also essential maintenance checks like oil levels are not carried out making the cars not road worthy and giving the customers unnecessary concerns. Also at the moment of the booking on your website, after having compared the price and service of few different rental companies and decided to use Sicily by Car because they were giving me the option to have a car equipped with winter tyres, I went back to proceed with the booking only to realise that the cost did go up of £.50 and I do not understand why. In conclusion I have to say that the experience with Sicily by Car wasn't a pleasant one at all !! Not an experience you want to have at the start of your holiday. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
VERONA, IT - Reviewed by IGOR - 21 January 2025
" The class of the car was mini instead of the booked economy "
" The class of the car was mini instead of the booked economy "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VERONA, IT - Reviewed by DOUGLAS - 19 January 2025
" Overall a good experience. The car at pickup wasn't the correct one that I booked but they did manage to sort out. It resulted in a bit of a delay but worth getting the correct car. The car was not clean though. "
" Overall a good experience. The car at pickup wasn't the correct one that I booked but they did manage to sort out. It resulted in a bit of a delay but worth getting the correct car. The car was not clean though. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by DAVID - 14 January 2025
" As above. If this was our first experience, doubt we would repeat it. "
" On this rental, we had three cars. 1st car, Lancia Ypsilon, had to be returned to the airport due to a failed headlight. 2nd car offered, Lancia Ypsilon, was rejected as the licence plate lights were not working 3rd car offered, Opel Crossland, was reluctantly accepted. This car was in poor overall condition, multiple scratches & dents, plus a faulty heating system. Overall a very poor experience, considering how much we paid. I've used Sicily by Car on many occasions from Milan Malpensa, never had such a poor experience. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
PISA, IT - Reviewed by PHILIP - 14 January 2025
" Not as efficient as in the past. could not find a way to send pictures of the damage found after pick-up. "
" A regular customer of SBC I was disappointed to find unrecorded damage to the hire car: I collected the car at night and could not see the damage. Difficult to report and I eventually logged a complaint to tell the hire company about the damage. The complaint was ignored. On drop-off the car was recorded as 'not damaged', so I worried for nothing. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAMEZIA TERME, IT - Reviewed by FABIO - 13 January 2025
" Great deals, Top broker; excellent customer service "
" Great Team and excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by LUCIA - 10 January 2025
" Good car and smooth process "
" Very kind staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by VALENTINA - 09 January 2025
" very quick service "
" nice and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CHETAN - 08 January 2025
" Ggg "
" Efficient service, and not trying to cheat you by making up claims "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by MARTIN - 08 January 2025
" Was perhaps a little more expensive this time around for January but still competitive "
" Always good service and cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JOANNA - 07 January 2025
" All good "
" Very smooth, friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by LAWRENCE - 02 January 2025
" Very Happy - thanks "
" Everything Went Smoothly - thanks "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by CHRIS - 30 December 2024
" Was not given the vehicle I ordered "
" Ordered a Mercedes Vito. Given a Ford that was covered in dents/scrapes/damage to every panel. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ROME, IT - Reviewed by REBECCA - 18 December 2024
" Very satisfied with overall service, vehicle and price "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by THOMAS - 13 December 2024
" Easy. Good rates "
" Good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by DAVID - 10 December 2024
" Not impressed with Autoeurope - only use to get best deal, though prefer Rentalcars.com. "
" Sicily by Car is OK when compared to most others at Bari/Brindisi airports. Standards are not high, though. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ANCONA, IT - Reviewed by JANE - 09 December 2024
" No fault of the young man in The Office Who locked up and disappeared.Friends collected me and I hired a car from Drivalia the following morning. "
" In fact i never took the car I booked. My cards were blocked by my Bank unbeknown to me so I was unable to pay the deposit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by MARTYN - 29 November 2024
" N/A "
" Not enough staff at Rome office "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by MICHAEL - 24 November 2024
" As mentioned "
" I has unfortunately lost my driving licence and so asked for lead dri driver to be changed. With full insurance they asked for an extra 300 euros. For the week on top of the original booking cost ! "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by ROBERT - 19 November 2024
" Auto Europe makes it easy to compare different hire companies "
" Staff were very helpful and the pick-up & return were easy. The car itself was pretty poor with one headlight not working, lots of scrapes, and an annoying warning light on the dashboard. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PISA, IT - Reviewed by BEVERLEY - 18 November 2024
" Excellent "
" Excellent service. Lovely car. Value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by JOHN - 18 November 2024
" Better than last time "
" Always great but this time a little bit disappointed with the bodywork "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by SEBASTIANO - 15 November 2024
" Would highly recommend Auto Europe in the future. "
" Pick up was very quick and easy, staff were very friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENOA, IT - Reviewed by ANDREW - 15 November 2024
" Great "
" Slightly tatty cars but good value "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
RIMINI, IT - Reviewed by FOUDIL - 14 November 2024
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by DAVID - 14 November 2024
" Easy to book and often the best price compared with others, thanks. "
" Easy to pick and a brand new car. Full information given including a local map Clean and ready to go Ideal car hire company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by SALVATORE - 13 November 2024
" I expected a newer car "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PERUGIA, IT - Reviewed by MR PAUL - 10 November 2024
" This is a company I have used many times before without problems and if the price is right I shall continue to use them. "
" Absolutely fine. No one at the desk at drop off time but a clearly marked box in which to leave the key meant there was no problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PESCARA, IT - Reviewed by ANTHONY - 09 November 2024
" Always quick and professional. "
" Easy to collect and drop off. Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PHILIP - 06 November 2024
" I was very pleased with the customer service colleague that I spoke with at the time of my booking, as she was super helpful and efficent "
" The colleague on reception was helpful and efficient, but those in the collection area were grumpy, impolite and not helpful, which was repeated when we dropped the vehicle off at the end of the rental "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 3
ROME, IT - Reviewed by MARCO - 03 November 2024
" Excellent and good customer service "
" Very good service and quick. Ciampino is not in the terminal but a shuttle bus ride away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ANNA FRANCES - 31 October 2024
" Al good, no hassles "
" Car was fine. Pick up and drop off was efficient. Insurance is expensive but how much is peace of mind worth? "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by SALLY - 31 October 2024
" Very simple clear website with all the options I wanted. Efficient. "
" Speedy processing at the airport when picking up the car and a friendly face in the car park on return. Car was great. Good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
REGGIO CALABRIA, IT - Reviewed by BRIAN - 26 October 2024
" I find Auto Europe totally reliable. From initial booking to pick up day there is always contact and you are kept informed and sent reminders and advice throughout. "
" Have used Sicily by car on a few occasions, Lamezia airport and now at Reggio Calabria airport. Each time been hassle free. Satisfactory service each time. No complaints. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GIUSEPPE - 25 October 2024
" I have never had an issue with Auto Europe and I will contiune to use them, service is good. Prices do go up and are volatile. The times I did change I have had issues with other companies. I use them as they know me and I like the customer loyalty. "
" They has issued me the wrong paperwork but resolved it, telephoned me many times at 2230 at night which was intrusive. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BRINDISI, IT - Reviewed by KEITH - 21 October 2024
" The car was dirty when collected, lots of minor damage including plastic wheel arch missing, the Hybrid battery did not charge, therefore making it NOT a Hybrid, spare tyre virtually flat. Never again will I have a car from this hire company. "
" The car was dirty when collected, lots of minor damage including plastic wheel arch missing, the Hybrid battery did not charge, therefore making it NOT a Hybrid, spare tyre virtually flat. Never again will I have a car from this hire company. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CLIVE - 19 October 2024
" Expect better for the money. Had problems with Sicily by car in the past. Doesn't seem to have improved. "
" Old car 95000 km. radio didn't work. Tyre warning light came on intermittently.. told to video the car before leaving. Almost impossible due to tight parking and little light. Parcel shelf broken and flopping around. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 2
BARI, IT - Reviewed by RICHARD - 19 October 2024
" Easy to research, compare costs and book a hire car "
" Easy collection with no upsell of insurance etc. Difficult to find a parking spot for drop off, this could have been a smoother experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BRINDISI, IT - Reviewed by NEIL - 19 October 2024
" Feel totally let down with what we got probably should have gone to another more reputable company paid more but got what I requested "
" Car was very worn in and out definitely not the condition I was expecting got us through the holiday but felt let down as we hadn't gone with the cheapest one available paid all the extras to cover us but felt like we had hired a wreck "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 2
PESCARA, IT - Reviewed by NEVILLE - 18 October 2024
" Sicily by car was friendly and efficient both at collection and drop off "
" Staff we're friendly and efficient both at collection and drop off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TRAPANI, IT - Reviewed by MARIA - 18 October 2024
" If I have to rent a car again I will use sicilybycar "
" Exactly as I expected, no issues quick and smooth "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by MARTIN - 17 October 2024
" Competitive rates "
" Swift and efficient service .... Although no one was available to check the car in at the airport and relied on the desk clerk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by DAVID - 16 October 2024
" Auto Europe seem ok, just the car hire company were a joke "
" We were given a car with a faulty damaged bumper, we took the car thinking it would be ok (surely the car would be road worthy), Tried to find someone in the car park area to discuss the bumper and there was no staff available only the one girl on the reception desk! The part of the bumper fell off en route to destination, called customer services with no help, told car would be picked up and call airport office on Monday to get a replacement (this was Saturday), took car back ourselves 8 hours after picking up to get a replacement, all we got was "tutted" at by girl at counter however when she saw the car after saying at the counter there were no other cars she did give us another car that even she admitted was damaged but will drive ok! Came home to a charge on my credit card of £59??? For what!! I have full pictures of car and unroadworthy ness, extremely disapointed "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by G - 12 October 2024
" See 3 above "
" Great value, very reliable company but as a Sicily member I had to book through a third party to get the best price! This should not be the case. Give me your best prices direct and I'm a customer fort life. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
TURIN, IT - Reviewed by GRANT - 12 October 2024
" Staff very friendly, car in good condition and good price. Easy pick up and drop off. "
" Staff member I dealt with was very friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VENICE, IT - Reviewed by PAUL - 11 October 2024
" Collection and drop off was quick and easy. Nice tidy car. "
" Efficient helpful staff and a simple process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by DEREK - 09 October 2024
" Very easy "
" Very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by SALVATORE - 08 October 2024
" We have never had a bad experience with this company and will continue to use them in the future. "
" Excellent and speedy service. A lovely new car, which was clean and tidy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by PHILIP - 08 October 2024
" Easy process. "
" Pickup OK. Return process now relies on them checking the condition of the car later, rather than while you wait, which is a little worrying since it would be too late to dispute "new" damage found. Car was already showing signs of wear and tear. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ROME, IT - Reviewed by PETER - 07 October 2024
" 5 Stars again. AutoEurope was perfect, especially with the availability of the abilty to ask them to advise the car hire company of our delayed arrival due to a weather diversion/delay. A couple of points which are not obvious are 1. The additional charge by the hire company for late arrival of 50 Euros. 2 I wonder if the car hire companies 'Bait and Switch' The one we used offered a Peugeot 208 which I chose, but I discovered from the Agent that they didn't have any - at all. The Opel Corsa was an acceptable option but I do wonder if AE check the offerings? "
" SBC were fine, both on collection and return. The return process is particulary smooth and efficient. A couple of points which are not obvious are 1. The additional charge by the hire company for late arrival of 50 Euros. 2 I wonder if the car hire companies 'Bait and Switch' The one we used offered a Peugeot 208 which I chose, but I discovered from the Agent that they didn't have any - at all. The Opel Corsa was an acceptable option but I do wonder if AE check the offerings? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by LEIGHTON - 04 October 2024
" never had an issue when booking with Auto Europe, very Satisfied. "
" Pick up counter was a bit chaotic, showing a next number system that wasn't working. Was given an MG XS, car was in good condition, but woefully under powered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MARK - 03 October 2024
" Auto Europe website indicated Sicily By Car pick up in terminal - its not, its in a building just outside "
" Directional signage from terminal to pick up needs to be vastly improved "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by CHRISTOPHER - 02 October 2024
" During my issues with the puncture Auto Europe were the only people to answer the telephone, although not able to arrange a replacement car. Recovery of the original vehicle was also relatively quick. "
" My car sustained a puncture on Friday 20/9/24 and after trying to re-inflate using the supplied sealant kit (which are always useless) without success, the car was recovered. I then tried various telephone numbers to obtain a replacement car, no-one would answer except auto europe, but they could not influence the situation. At 23:00 hrs I did receive a phone call (I was in bed) informing me I should go to the mid-town Palermo office to arrange a replacement. On arrival there the following morning I was told they had no cars available and I should return Monday 23/9/24 and a car would be available. On arriving back at the office Monday, I was greeted by the most arrogant, rude worker I have the misfortune to encounter. Her only answer to my request for a replacement car was that they didn't have any!! After more debate, she suggested I make my way to Palermo airport to try there. Another train journey later I was met by the only shining star in this whole sorry affair, a young lady (unfortunately I didn't take her name) who managed to sort out a replacement vehicle in a matter of minutes with no fuss, a true example of excellent customer service. So to sum up, nearly 4 days without a car because of a simple puncture. Train travel expenses and lost holiday time, travelling from San Nicola to Palermo. All of which could have been prevented if sales representatives had given me the correct information and probably more importantly PUT A SPARE WHEEL IN THE CAR!!! "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
CAGLIARI, IT - Reviewed by TIM - 01 October 2024
" I am very disappointed that Auto Europe couldn't do anything to help at the point of collecting the car. I don't understand why this occurred as I could prove who I was and name etc on my passport "
" Really upset that I got charged an extra £368 for insurance because my full name wasn't on the Auto Europe voucher! Never had this problem before with any other car rental company via Auto Europe. Auto Europe customer service was useless and unable to help, wouldn't send an amended voucher by email to satisfy SbyC staff! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by ALEX - 01 October 2024
" When I had an issue with my card at pickup, AutoEurope were absolutely useless. I won't be using again, and I'll recommend against them to all my friends and family "
" Unhelpful at the desk, car was awful and nothing close to what I paid for, but dropoff at the end was quick. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ROME, IT - Reviewed by SUSAN - 01 October 2024
" The whole car hire experience in Italy is rubbish. It takes so long and is so inefficient. "
" The first car we were given, a Fiat Panda, was very high mileage. As we drove it onto the GRA we noted there was a warning light on, and an alarming noise coming from the car, possibly the transmission. We rang and told Sicily by Car that we were not happy to keep this car for a fortnight and asked to exchange it. They told us to go back the next day at 4.30 which we did. Whereupon the man at the desk spent some time rooting around the drawer of keys and eventually found one for a a Lancia Ypsilon, which was also high mileage although in much better condition mechanically than the Panda, albeit bashed and scraped. There was no apology that we had been given a duff car, no acknowledgment that we had had to drive all the way back to the airport and spend an afternoon of our holiday doing so, and it was almost like they thought they were doing us a favour in swapping the car over. Poor service and attitude. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PISA, IT - Reviewed by ALAN - 01 October 2024
" All went smoothly. "
" Staff were pleasant and helpful. There were no issues arising. The car was clean and tidy. I felt comfortable dealing with them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by CATHERINE - 30 September 2024
" Will use again "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by GIUSEPPE - 28 September 2024
" Everything was good and clear as expected. "
" Experience was generally good. Having to scan QR in front of office to be served at pick up was not very practical. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FLORENCE, IT - Reviewed by NIK - 28 September 2024
" Great and easy to compare for your own needs "
" Quick and easy collection and drop off, car was not clean inside or out when collected which was disappointing, was given a car with no parking a sensors which in my opinion should be a minimum these days, polite staff and good locations for collections. Would use again "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PALERMO, IT - Reviewed by PAUL - 25 September 2024
" I was a bit wary of choosing Sicily by Car as I have never heard of them, but I was pleasantly surprised, if the price is as competitive as last time I would use them again should I return. "
" There were no queues at the counter and it is a quick walk to the lot. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by DAVID - 24 September 2024
" Nothing really to add "
" Mostly it was a good experience though we found the car had no windscreen wash which initially prevented us from cleaning both the front and rear screens. I topped it up myself as soon as I could. Conditions demanded that I did. These things should be checked. Also on returning the vehicle there was no-one available at the front desk and people were waiting. One customer became very agitated and to a degree expressed the frustration the rest of us were experiencing. Perhaps this feedback could reach Sicily by Car. David "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PALERMO, IT - Reviewed by VINCENZO - 22 September 2024
" We had a good experience with Sicily by car, in the end, once the initial problems were resolved. The staff were helpful and friendly "
" We were given a Lancia to begin with and we left the airport, but after just 2 miles we couldn't bear the screeching gearbox so we turned straight back to the airport to replace the vehicle. After a little persuasive, they agreed to replace the vehicle at no charge, but they had wanted to charge us for the petrol we had consumed in those few miles!! We were very happy with the car we were given as a replacement and the staff were very helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PISA, IT - Reviewed by ROBERTO - 21 September 2024
" Easy pick-up and drop-off without delays. "
" Polite and friendly staff. Easy pick-up and drop-off. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TRAPANI, IT - Reviewed by ROBERT - 20 September 2024
" Brilliant service. I have used Sicily By Car a few times now and will always use when visiting. Thanks Guys! "
" Brilliant service. I have used Sicily By Car a few times now and will always use when visiting. Thanks Guys! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RIMINI, IT - Reviewed by JOVANI JOHN - 17 September 2024
" The booking online was easy, the fiat 500 X was small and very disappointing to drive it is model I would not rent for a weeks holiday given the choice. "
" The Fiat 500 X was smaller than I paid for as your website said Opel crossland or similar .and the tyre pressure warning light was on from the pick up point and no staff to ask to check it. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 4
BARI, IT - Reviewed by ROBERT - 17 September 2024
" Good experience "
" Very quick and easy check in at the airport terminal then a short walk to collect the car Drop off was very easy as well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by ANTAINE - 16 September 2024
" See above "
" Great service particularly from the SBC gentleman who greets you when you return the vehicle called Andrea. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PAUL - 13 September 2024
" Probably the best pick up experience I have had in an Italian airport - no queue, friendly staff, not trying to push their own insurance. The only issue with the car was a low oil level warning light, but otherwise excellent. Would definitely recommend! "
" Probably the best "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by STEFANO - 09 September 2024
" It's one that I want to forget and hope I never have to experience it again. I had to threaten to cancel my contract in order to have a car with 4 door as ordered and without 250 scratches and dents. "
" I booked 4 doors car, they only had 2 doors car. The fiat 500 they want me to have was full of scathes too many to check. It even had sellotape to hold part of the front bumper in place. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 2
PESCARA, IT - Reviewed by MICHAEL - 09 September 2024
" The car was clean but basic and under powered and slow on hills. "
" No one available for return checking. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by KARL ERNEST - 05 September 2024
" No problem with AutoEurope "
" Historically I have used SBC many times had a great experience and recommended SBC to everyone looking for hire car in Catania. This experience was as bad as the others were great. The car has covered in bumps and scrapes, it was dirty inside and to add insult to injury on the return, I was accused of having damaged the tyre, asked to sign a statement explaining the cause of the damage (to which I attested to no known case) and made to pay £300. I won't be using SBC again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
OLBIA, IT - Reviewed by CARLO - 04 September 2024
" It has been a terribly experience. I have been using autoeurope for years, and I am not planning to use autoeurope again. In short, I have not got the car from sicily by car (which I had paid already to autoeurope for in advance) and I had to pay for another car from a different car rental late at night, whilst managing 2 young kids I have repeatedly asked for a refund from Autoeurope, but my contact with Autoeurope call centre was really frustrating and I was spoken with an aggressive tone by your contact centre staff. I have subsequently wrote back to you to reclaim the money but I have not received any response since. I will proceed with different channels to reclaim the money, given that I have paid in full for a service which I have not received at all. "
" Really bad as they did not provide the car and flagged me as no show "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALERMO, IT - Reviewed by SEBASTIAN - 04 September 2024
" Have used Auto Europe quite a few times and it's always worked well. This time I called them with a query about my booking and got an answer straight away. "
" Very efficient. No queue for collection or return. No upselling. On returning the car, they completed the check-in document stating no new damage straight away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by AUDUN - 03 September 2024
" Efficient and friendly service "
" Great "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by KEITH - 02 September 2024
" All very easy "
" All very professional...no wasting time.. spoke English... car immediately available.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VERONA, IT - Reviewed by DAVID - 02 September 2024
" Really excellent. Booking process was simple and your Full Damage Protection meant that you refunded me the cost that I was charged by Sicily by car so I was very impressed by your company "
" They found damage under the wheel arch which they charged us for when we dropped off. I cannot think of any way that we would have caused this damage (part of the wheel arch was ripped off) but cannot show (or know for sure) whether the damage was already there when we picked up the car as it was not in a noticeable place. I asked to see photos of the previous rental drop off for the car but they would not provide this so *maybe* i caused the damage but I think this would have been difficult without me noticing! Other than that the car had a lot of dents / scratches that were all noted when we picked up (so no problem) and drove well "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 6
RIMINI, IT - Reviewed by JONATHAN - 29 August 2024
" See above. Because you're a third party you are more liable and the rental company are less helpful. Would book direct in the future. "
" When we arrived at Rimini airport the rental was closed and we had to wait 30 minutes despite the confirmation saying be there on time or incur charges. We had to sign all documents before seeing the vehicle. The vehicle was due a service within the time/mileage of the hire. Given we paid £1,400 for a 3 week hire and dropping off on a different location the car would be a decent standard. Unfortunately we had tyre pressure issues and had to pump them up. service light came on and the engine oil change light came on so the car was not of the right standard. The drop off information and address was non existent and hard to find. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
PESCARA, IT - Reviewed by CAROLINE - 27 August 2024
" Easy as always "
" Very helpful staff and exactly the same car as booked "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CHRIS - 26 August 2024
" Be wary of the drop off staff at Sicily by Car at Fumichino airport. "
" I was unhappy with the behaviour of the staff at the car collection point in Fumichino. On collection i asked the lady at the desk to come and take note of damage i had found which was not included in the paperwork. She refused saying "we dont worry about small marks". I videoed the damage and on return the same lady pointed it out quite aggressively and clearly intended to charge me 200 euros plus and an admin fee. I showed her the video and she accepted it. However her general aggression was disturbing. I cant help but wonder what would have happened if i hadn't taken the video and if this was a deliberate ploy to defraud customers. It's a pity as i have used Sicily by car without problem elsewhere. I will be very wary now. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
TRAPANI, IT - Reviewed by ARTUR - 23 August 2024
" Quick and easy "
" Quick and easy no issues "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by LUIGI - 22 August 2024
" Great service "
" Great experience at pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by RYAN - 19 August 2024
" All good "
" Quick and efficient. Good car at good price. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by IRENE - 18 August 2024
" Definitely the one to use "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VERONA, IT - Reviewed by MICHAEL - 18 August 2024
" We have used AutoEurope for about 15 years now, and booked over 100 weeks of car hire. Always helpful, very easy to use, and the ability to switch to a cheaper deal up to 48 hours before is invaluable. Perfect! "
" We have been using SBC exclusively for several weeks of hire each year for a number of years now. The cars are always good and the staff very helpful. Usually quite quick turnaround. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by SARAH - 14 August 2024
" We booked a car with 5 seats but were provided with a car with only 4. We had paid for a bigger car and so therefore feel we were oversold / had a cheaper product than we paid for delivered "
" We booked a car with 5 seats but were provided with a car with only 4. We had paid for a bigger car and so therefore feel we were oversold / had a cheaper product than we paid for delivered "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ASHLEY - 11 August 2024
" Auto Europe platform is great, no issues here "
" I always opt for the zero excess insurance, but feel this means I get the damaged cars, mine was missing a bumper trim, alloys completely destroyed, dents to name a few. It's like they know they can't make any money and feels like they use this to give damaged cars saving those not for people opting for less insurance so they can charge for any minor damage. This isn't just SBC I think they all do it. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PISA, IT - Reviewed by BEVERLEY - 09 August 2024
" Very professional staff. Great car, excellent value for money. All round a very good experience. "
" Excellent car hire company. Will use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by ERIC - 08 August 2024
" Excellent service from pickup to drop off "
" Tried and trusted many times now "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
REGGIO CALABRIA, IT - Reviewed by PAUL - 06 August 2024
" No issues what so ever and very helpful "
" Very professional and very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENOA, IT - Reviewed by NIGEL - 04 August 2024
" Excellent "
" How refreshing to have Car Hire staff who don't appear to want to cause any additional issues when hiring a car - thank You "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by RICHARD - 04 August 2024
" Avoid Sicily by Car "
" Wait time to collect car keys in excess of 1 hour, staff very unhelpful and when I did receive the keys the car was parked in an entirely different bay number to that provided to me by the reception team "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 2
PISA, IT - Reviewed by AMY - 31 July 2024
" Excellent car good communication "
" Good service and very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANTHONY - 26 July 2024
" Keep up the good work "
" Scicly by car are my go to now. Professional. Decent cars and no shenanigans like others car hire companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRAPANI, IT - Reviewed by GREGORY - 20 July 2024
" I would like Auto Europe to contact me to offer me an apology for the smaller car and a refund for the difference in cost. "
" I chose a Peugeot 208 or similar as it was the best option for us. I did not choose a Lancia Ypsilon as it was too small. As the depot I was given a Lancia Ypsilon??? Not really happy as it was cheaper than I wanted. I want a refund of the difference in price.... "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PERUGIA, IT - Reviewed by HUGH - 20 July 2024
" Not great. "
" Booking process at terminal took far too long. First car was a damaged wreck. Interior panel fell off before even starting. Car refused, and should never have been offered. Replacement OK. Paperwork supposed t have been emailed to me but despite three requests it never came. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 2
BERGAMO, IT - Reviewed by KEVIN - 18 July 2024
" Always helpful and reliable "
" Use this company on. A regular basis and always find them very efficient and accommodating. The only minor issue we had on this occasion is we were given a Lancia Ypsilon instead of a Peugeot 208, the Ypsilon is not in the same size category and is a very.much inferior car. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by BRIAN - 18 July 2024
" It was hassle free. Like all car hire companies they were pushing the extra insurance but as forceful as others . The car was basic, and a bit rough but that suited us . Drop off was a pleasant experience. . Have been conned before with other companies in the same airport. "
" Hassle free. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by PAUL - 16 July 2024
" See above answer to question 3. Disgraceful support for travellers affected by a late arrival. What is the point of asking for flight details if you completely ignore the flight information and close the office despite knowing that the flight is arriving late?? "
" This booking was made to facilitate a family holiday for 6 people. Our outbound flight to Bergamo was delayed by 4 hours which resulted in us arriving at the airport at 2am. We found the rental desk to be closed, with no facility to make it possible to pick up the car. We were staying in Lake Garda, >1 hour from Bergamo. None of the contact phone numbers were attended, so I could not get any information. With there being 6 of us, none of the airport taxis would take us to our destination. We eventually got an Uber at 5am to take us to our destination at a cost of €280. Later that day, I made several attempts to contact Sicily by Car and Autoeurope to verify that my booking was still valid as I had to pay Uber to take me back to Bergamo. No one would answer the phone, despite multiple attempts. I had to take a chance, and pay another €220 to get an Uber back to the airport with no guarantee that my booking would be valid. When I got to the airport, thankfully my booking was valid and the car was still available, but I was unable to get an answer as to why no one was available the previous night or earlier in the day when I made multiple attempts to contact the company. I will NEVER use Sicily by Car or Autoeurope again as it completely destroyed the start to our holiday and cost me €500 of additional expense in the first 24 hours of being there. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
ROME, IT - Reviewed by THOMAS - 16 July 2024
" Car hire ruined holiday. Sicily by car did nothing to help even when explained to two representatives. Car was inadequate and too small. "
" Booked a jeep. Had 5 adults. Explained this. Got given a Vw smaller than a golf. Needed an suv and a jeep type as villa was 5 miles down a track up a mountain. Explained this but no change. Really annoyed. Ruined holiday "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
TRAPANI, IT - Reviewed by NICK - 15 July 2024
" As Above. "
" We booked through AutoEurope rather than directly - Originally we were quite hesitant to use SicilyByCar due to the negative reviews but found that every part of our hiring experience went smooth. Whilst we did book largest insurance package offered (Zero Excess) to ensure if something happened we were covered, we were informed on the day at the airport that key items such as wheels, mirrors and roof (Among other items) was not covered... These are high risk items so when offered even more insurance to cover them, we agreed immediately to avoid having to justify not needing it. The hire experience was smooth, the car (Although it was dirty on pick up... every car in Sicily is covered and thus making it pointless to keep clean) was perfect.. We had the Fiat 500 Cabrio, Full tank of fuel and seamlessly took it away. Giving it back can sometimes be a daunting experience but we knew nothing had happened so, he gave it a quick overview (a couple of minutes) and signed everything off. All in all, we would definitely use them again. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
OLBIA, IT - Reviewed by GREG - 15 July 2024
" Very disappointing. In fact completely gutted. Booked the car on the morning of the 4th July to collect car on the evening of the 4th. Didn't make it to Sardinia as someone threatened to jump from the m5 motorway bridge and the police closed the motorway for 6 hours. The journey from my house to the airport is normally an hour and a half drive. I allowed 3hrs. 9 hours stuck in traffic jams only to have to turn around and go back home. I rang auto Europe when i realised I wasn't going to make my flight. Only to be told i have to cancel it at least 2 days before. How is that possible if i only booked that very morning and HOW could i possibly know the police would close the motor way. Your call operator just hung the phone up on me. Thanks. Awesome customer service. Im dumbfounded that you have still taken my money for a service that was never provided. Ive tried contacting your customer services again . This time the lady was polite and said she would try to help but a week later I've not heard anything. Surly in these extraordinary circumstances an allowance can be made. Please can someone from your company contact me for a better explanation to why you can't refund me. "
" Never made it so no idea "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by LESLIE - 14 July 2024
" FIRST CLASS "
" THE COLLECTION WAS BUSY , HOWEVER, VERY STRAIGHTFORWARD. THEY GAVE ME A CUPRA CAR WHICH WAS IN EXCELLENT CONDITION AND SUPERB TO DRIVE. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by CHRISTOPHER - 14 July 2024
" Straight forward, easy process. "
" Very good service throughout. Polite friendly staff. Collecting the car took 5 minutes, drop off was even quicker. Would definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by TIMOTHY - 12 July 2024
" Very satisfied "
" Very easy procedure. Office right next to arrivals. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by PIOTR - 11 July 2024
" Auto Europe is one of my three favourite car rental comparison sites and I always check them against each other. Nothing better for the consumer than a healthy business competition, right? :) On this occasion their offer for a car rental in Olbia Airport was the best value for money IMO (end of June 2024 and just 3 days before our arrival to Sardinia). The actual rental with Sicily-by-car proved to be the right choice. Flawless! "
" I know car rentals can be and often are 'tricky' but based on this experience alone with Sicily-by-car at Olbia airport (end of June 2024) I can honestly say it was nothing short of excellent. Top marks to the members of staff I was served by - Giovanni at the desk on our arrival and Marta at drop-off inspection - polite, respectful and efficient. Got a brand new MG ZS with just 2.5K km on the clock - an absolute pleasure to drive! (yes, the engine could do with a bit more oomph in the mountains but nothing it couldn't handle on lower gears). We did 1500+ km exploring the Northern half of the island and this compact SUV performed throughout very nicely indeed. What is worth mentioning is that SBC blocks just EUR 200.00 on your credit card, which is surprisingly low compared to the other car rentals in Olbia that I had researched. Not sure if that's always the case but I booked via autoeurope.co.uk and 200 euros card block it was - no hidden extras, no hard selling of the full insurance (I have my own annual excess insurance). Genuinely - great, flawless experience. Thank you guys! We will use your services next time - Arrivederci :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by RICHARD - 11 July 2024
" Collected the car from Catania Airport and returned it to Brindisi Airport (€113 fee) They tried to give us a smaller car but we stuck out for the one requested, Jeep Renegrade, as there was 4 of us plus luggage and we were doing a road trip. The car had numerous dents and scratches, parcel shelf faulty and key fob damaged etc. We were assured all items were recorded on their ipad. On the third day we realised the orange warning light on the dash meant low Adblue. €25 sorted this out but we didnt ask for a refund. Otherwise the car worked fine, good air con, no complaints. Handed the car back and no issues. Would use again. "
" Collected the car from Catania Airport and returned it to Brindisi Airport (€113 fee) They tried to give us a smaller car but we stuck out for the one requested, Jeep Renegrade, as there was 4 of us plus luggage and we were doing a road trip. The car had numerous dents and scratches, parcel shelf faulty and key fob damaged etc. We were assured all items were recorded on their ipad. On the third day we realised the orange warning light on the dash meant low Adblue. €25 sorted this out but we didnt ask for a refund. Otherwise the car worked fine, good air con, no complaints. Handed the car back and no issues. Would use again. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ROME, IT - Reviewed by GIOVANNI - 11 July 2024
" Quick service, both pick up and drop off. Good customer service. No fuss. Thank you. "
" Quick service, both pick up and drop off. Good customer service. No fuss. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by KIM - 08 July 2024
" unfortunatly for me nobody seems to want to help with problems only take my money, this is my second trip with them in about a month and i have many more trips to come. i just wish they would help their customers "
" picking up the keys at the airport the man told me i needed to buy insurance, I showed him my copie stating that the car was fully insured , he said that was only with Auto Europe and told me I had to pay 170 to him to be fully insured or 120 just for scratches. I had no choice but to pay again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by JOHN - 08 July 2024
" Overall very good at a reasonable cost. "
" The Fiat Panda hybrid had only 1500km on the clock and was in excellent condition, not the most powerful but it did ok for the two of us. There was quite a queue for pick up (so many e forms and signatures which take ages) the cars are parked a 10 min walk away (with cases in tow). But overall very happy. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by RICHARD - 07 July 2024
" Great range if hire companies at each location I have used so you can choose the best value for money "
" Although long queue at check in staff were very efficient when I got to front. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by DARREN - 26 June 2024
" I will use again and recommend "
" Efficient pick up n drop off service, no hassle. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by GRAHAM - 26 June 2024
" I love Booking with Auto Europe, it's reliable and very dependable "
" Very easy process, thank you. Good Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CHRISTOPHER - 23 June 2024
" Sicily by car, best car hire experience. "
" No problems, quick pickup and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ALAN - 23 June 2024
" I have used autoeurope many times and never had a problem so I am unlikely to go elsewhere as long as prices remain competitive. "
" I don't think the Lancia Ipsilon I got is really equivalent to the Peugeot 208 advertised but it was ok. The route through Catania airport to return the car could be better signposted. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by DOUGLAS - 23 June 2024
" Not a good hire due to condition of vehicle. "
" Given a car that done nearly 80,000 km. Felt old and worn. Screen wash completely empty. Had to put oil into car halfway through hire as oil warning light came on. I have used Sicily by Car often but will not use them again. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 1
REGGIO CALABRIA, IT - Reviewed by PHILIP - 22 June 2024
" Easy booking process and the best prices for this trip. "
" Sicily By Car are very friendly and efficient. The car was fine, but a little older and more miles on the clock than expected. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by ALISTAIR - 19 June 2024
" Trusted auto Europe, plenty of choices and helpful information available on the website for each car rental company "
" Great service, staff were friendly and helpful. Car was basically new (~2000km) and was condition reflected it. Had no issues upon returning but I did have the full coverage "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by PAUL - 17 June 2024
" I have been using Auto Europe for a number of years now and have always found the service efficient and professional. "
" Professional, courteous and polite on pick up and return. A professional service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
REGGIO CALABRIA, IT - Reviewed by PAUL - 15 June 2024
" Good service and staff friendly "
" Professional service with great interaction "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by JOZEF - 15 June 2024
" Great experience!! We always use auto Europe for car rental "
" Easy pick up!!! Drop off was little challenge !!!! G7 summit "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ROME, IT - Reviewed by FABRICIO - 13 June 2024
" All went easily and no issues. "
" Very friendly staff but maybe one of the slowest processes I've ever had. Need to optimise the process. Too complicated and would be good to provide more information such as how to drop off the car, what the documents to be sign really mean. But overall was good experience. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by KEITH - 13 June 2024
" Usual good standard "
" Generally acceptable service although the office is some way from Arrivals in Catania. The car was quite old, dirty inside and had a service indicator lamp on at pickup. Also the RH mirror did not function and was not usable (not good for driving in Italy) "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by STEVEN - 12 June 2024
" Please ensure that your providers are accurate about the vehicles they provide "
" Generally good, however: 1. Car was smaller than booked (Lancia Ypsilon is smaller than Peugeot 208 or equivalent). 2. I was asked to sign a form showing 2 areas of damage on the vehicle, but when we saw it there was 12+. We took a long time to go through all the details before we felt it was safe to depart. I don't have a concern about the condition, but I do think it is wrong to not accurately detail the condition as this could cause problems on return. The car performed fine, just not a good car. In the end, the return was no problem. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PALERMO, IT - Reviewed by DAVID - 09 June 2024
" As above Sicily by Car is one to avoid "
" We were given a DS7 that was very old, it had 55,000 KM on the clock, marks all over it, drivers side indicator did not work, and large damage to drivers side front. I tried to advise customer service of damage on arrival but was dismissed. When we returned the car we were accused of causing front end damaged but luckily I took a photo. Disgraceful company and staff and a lot of money for a poor car! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PESCARA, IT - Reviewed by PAUL SIMON - 03 June 2024
" very good "
" very fast and efficient friendly helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by SUZANNA - 01 June 2024
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by FRANCESCO - 28 May 2024
" I have always used Auto europe for my International car hire. Easy to speak to a human being on the phone "
" Polite staff at the airport desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JERRY - 19 May 2024
" . "
" all went smoothly, good service. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by PHILIP - 17 May 2024
" All good really "
" All good really "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by MARTIN - 16 May 2024
" All went according to plan "
" All went according to plan. Signage to drop off point at Cantania airport could be clearer "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MILAN, IT - Reviewed by JUSTIN - 15 May 2024
" Pricing could be a bit better "
" Nice people, poor quality car "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 3
FLORENCE, IT - Reviewed by DAVID - 14 May 2024
" The various types of insurance are all too complicated and poorly communicated. I want the option to pay in advance to not have to pay the excess in case of an accident - or at least have it made clear the difference between your cover where you pay upfront and claim it back and that offered on collection where you don't pay the excess in the first place. All far too confusing. "
" The various types of insurance are all too complicated and poorly communicated. I want the option to pay in advance to not have to pay the excess in case of an accident - or at least have it made clear the difference between your cover where you pay upfront and claim it back and that offered on collection where you don't pay the excess in the first place. All far too confusing. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by DENISE - 14 May 2024
" All good. "
" Long wait picking up and quite a long walk to the pick up desk. Otherwise all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by GIANNI - 13 May 2024
" Not happy with Sicily by car will not hire a car with them "
" I have hired through you before since this was my 4th trip to Bergamo airport in 15 months I wasn't able to hire the car as I forgot my license so my daughter phoned you about changing the driver to herself which you were you were happy to do but the gentleman at the desk was not helpful at all and not willing to do it "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TRIESTE, IT - Reviewed by DMITRY - 11 May 2024
" fine "
" damaged and dirty car "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by STEPHEN - 07 May 2024
" A good experience this time "
" Nice people to deal with.Very helpful when collecting the car and no problems when returning it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by LISA-ANN - 06 May 2024
" As stated above SicilyByCar are fine and offered value for money. I felt the service where the cars are located in Brindisi Airport needs to reflect the desk service whose service was excellent. They happily filled up my water tank on arrival, but to have lots of dirty cars doesn't reflect well on their business and customers. Maybe they are hoping we'll be embarrassed driving them & clean them ourselves or it's an environmental concern to conserve water. "
" The lady at the counter was super helpful, but I do not feel that car was checked before I took it. I had to ask for water to clear the windscreen & all the cars were really dirty. Only I could not locate a convenient car wash during my visit, I was tempted to waste my money & clean it myself!!! My drop off was very fast and I trust I'm not going to see some ludicrous further debit from my credit card as I had extra insurance, but I'm always so wary of hiring a car abroad as some companies and agencies are sneaky and don't follow any consumer protection laws. Let the hirer be wary at all times "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 6
BRINDISI, IT - Reviewed by MR NICOLA - 06 May 2024
" Good service "
" Over all experience excellent part of the radio wasn't working but were very quickly to give me a different car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
SIRACUSA, IT - Reviewed by MICHAEL - 06 May 2024
" Found over years that Auto Europe is good way of sellecting a hire company and offers good value "
" Collection and return worked well and had no problems "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BEVERLEY - 06 May 2024
" Booking easy. Good value cars. Excellent all round experience "
" Great company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by GLENN - 03 May 2024
" Great company. Easy to use and compare prices. "
" Always good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by JOHN - 01 May 2024
" good "
" all went to plan "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by INGRID - 30 April 2024
" Always good prices compared to competitors. A lot of choice in rental agencies and cars. Easy website. "
" Fast and friendly service at pick up and drop off. A good car, only had to point out 2 extra small damages. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by DAVID - 27 April 2024
" Car ran fine so overall experience was positive. "
" Staff at airport were courteous and efficient. Car ran fine but was showing significant signs of age and use. Car had not been cleaned prior to pick up and the exterior was was filthy, making it difficult to assess damage to bodywork. There was significant damage to paintwork. Wheels were very badly curbed "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by JASON - 26 April 2024
" I have used Auto Europe many times over the years and have never been disappointed in the service they provide with the choices of their third party rental companies! Bellisimo!!! "
" Car was in good condition, any damage was noted and highlighted. Pick up was efficient, out of hours drop off was easy to the drop box attached to the office of SBC. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ROBERTO - 26 April 2024
" Simple and efficient. Competitive price remain important "
" Another good trip "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TURIN, IT - Reviewed by BARBARA - 26 April 2024
" Autoeurope is great . Sicily by car is a joke and the car provided didi t feel safe . They were unorganised, not nice and there was no other cars available. "
" Very difficult check in. Very long . 45 mns . Very cold welcome . Car was clean but simply not good enough. I booked 2 more cars with auto Europe the same week . This company is rubbish . Locauto and Italy bycar are fantastic. This sicily by car is really the worst i have used "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ROME, IT - Reviewed by CHRISTOPHER - 24 April 2024
" Pick up process took over 45 mins, with initially only 2 counter staff! "
" Pick up process took too long! "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by JOHN - 18 April 2024
" I would certainly use again but please can you make sure that on your records my name appears as follows: John Barker Jones I have had issues before on pick up because of how my name appears on the records. "
" Generally I am perfectly satisfied with Sicily by car, I have used the company many times before. A minor thing: there was a problem with the parcel shelf which was a bit annoying. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by MARK - 18 April 2024
" No queues at either end - quick, efficient, friendly service "
" Very Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by TREVOR - 15 April 2024
" Overall, no issues, we used the insurance inclusive/no excess option, which made the rental return much quicker. "
" We used Sicily by Car, they had our details from the previous trip which made the collection process much easier. However the advertised pre-arrival check-in process did not work, so we had to wait until we arrived. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by BENJAMIN - 14 April 2024
" All as expected. Happy with the overall experience. "
" Well run car rental. Efficient and consistent. Happy to recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAMEZIA TERME, IT - Reviewed by BRIAN - 13 April 2024
" Whole experience was easy this trip. "
" No problem at all , efficient staff ,cheerful drop off lady. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ALCUIN - 12 April 2024
" Auto Europe make the online process of comparison of rental providers easy - and the company uses reputable providers (with the exception, in my view, of Gold Car). "
" Delighted with the vehicle (Jeep Renegade), and Sicily By Car were as helpful and efficient in Bari as I have found them in Rome Fiumicino. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by ERIC - 12 April 2024
" Excellent "
" Great service on collection and return. Very economical car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VENICE, IT - Reviewed by LINDA - 11 April 2024
" great choice "
" Very good service experience. Very easy collections and drop off, friendly staff. It's a pity that the car conditions were not up to part. The car was missing a rim and had a large number of scratches. It was given to me dirty inside and out and smelled pretty bad of smoke. It did not look like it had been cleaned or wash in a long time. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
BOLOGNA, IT - Reviewed by LUCIA - 09 April 2024
" Staff excellent. Very friendly. And very helpful. "
" Car was little dirty inside. Also it will be good idea if someone explaine things about the car. It took three days to figure out why navigation was not talking. But overall good car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by JULIE - 08 April 2024
" Good efficient service "
" Good efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by ANTONIO - 08 April 2024
" Very efficient, by the time I had arrived home, the car had been booked back in and cleared "
" Very efficient, by the time I had arrived home, the car had been booked back in and cleared "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by JOHN - 05 April 2024
" As above "
" The staff were very efficient and friendly and there was no pressure to purchase any extras. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SEUNG CHAN - 27 March 2024
" Easy rental information and finding car. Also compare with another a value of rental car and paid for a rental but the deposit has still been processing. it has been taking long. "
" Some of the information was complicated but sorted out well with Sicily. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by RICHARD - 26 March 2024
" The booking experiences is ok, but not as good as it used to be, because you don't pick up the phone. This is a stupid and pointless economy. "
" The signage to the car rental at Malpensa airport is terrible. We wasted over half an hour finding the carpark and the desk to check it out. The driver thought the car was quite hard to drive. The A pillar obscured his vision and the gears hard difficult. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by EMMA - 26 March 2024
" Professional staff. Waited for me when my flight was delayed "
" Very professional and understanding. No pressure sales. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by DESMOND - 23 March 2024
" Poor, poor, poor "
" Always out to charge you extras. Always come up with rules that are buried so deep in the small print you just Always have to pay extra. Cars always have something go wrong with them like lights don't work properly or tyres never set to right pressure etc etc. Always give you a smaller than booked car also. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ROME, IT - Reviewed by CHRISTOPHER - 23 March 2024
" This experience was good "
" Sicily by Car, easiest Car Hire we've had, fuss free. Would definitely recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by MARK - 22 March 2024
" Quick andxeasy "
" They're always great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by BRENDA - 22 March 2024
" Auto Europe are so very accommodating. Any required changes to bookings are simple to do and it makes travelling so much easier. "
" I have used Sicily by Car many times. They are professional, caring and very good value for money. Thank you for making my trips to Italy simple. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by LINDA - 20 March 2024
" Very quick at this time of year with no queue (not the same in the summer) "
" Unbelievably good value! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PHILIP - 19 March 2024
" . "
" Great staff at Naples airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PESCARA, IT - Reviewed by PHILLIP - 16 March 2024
" All good "
" Good service and nice clean car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MILAN, IT - Reviewed by ROHITESH - 16 March 2024
" Very easy to book and modify "
" Car was very old and in bad condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
TURIN, IT - Reviewed by STEPHEN - 12 March 2024
" Good but winter tyres should be standard in ski areas in winter months to avoid the inconvenience of snow chains "
" Very good service but winter tyres as standard on a much wider variety of cars would be a big improvement. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PISA, IT - Reviewed by BEVERLEY - 11 March 2024
" Great experience. Cannot fault this company. "
" Quick check in process. Excellent car, staff and service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ADAM - 09 March 2024
" Booking itself was easy but the web site keeps freezing and that happens frequently "
" Everything was fine "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by LUCA - 07 March 2024
" Unable to select correct arrival Terminal for malpensa terminal 2. Also unable to select correct easyJet flight prefix from dropdown menus! Selected out of office hours in search only to find there where large additional Fees to pay if arrived after midnight or 1am! No control over what time the plane lands etc so found this very extreme! "
" The car was outside. There was torrential rain and the area to collect was uncovered. Was also late at night so was impossible to check the car . Also there where additional Costs for arriving after 24:00 or 01:00. Nit made clearcat time of booking. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 7
BRINDISI, IT - Reviewed by CLIFTON - 06 March 2024
" Friendly efficient staff on pick up and drop off "
" Good price and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by RITA - 03 March 2024
" Smooth "
" Always reliable, no fuss. Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by JOHN - 01 March 2024
" Auto Europe is my go to on-line place for car rental. Best booking, customer care and value. "
" As usual, great rental experience. Car was a little old (no sat nav, poor radio, etc.) but I had chosen the cheapest option so maybe that was to be expected. Still, I will continue to use Auto Europe for my car hire bookings as my experience has been very favourable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAMEZIA TERME, IT - Reviewed by ALVIN - 01 March 2024
" This is a very good company "
" Great staff at Lamezia. Friendly , professional and trustworthy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by RICHARD - 01 March 2024
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by ANDREW - 29 February 2024
" Good Rental and organisation "
" Easy smooth hire - with no hassle. Good snow chains were necessary and saved the day in the Dolomites! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by GIOVANNI - 28 February 2024
" Disappointed, I have had booked full cover on the website only to find that this wasn't the case. I then had to pay more money when collecting the car. "
" Easy and professional transaction "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by LUCIANO - 26 February 2024
" Very happy "
" Happy with service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by SEBASTIANO - 20 February 2024
" Staff very friendly the lady at the desk provided very accurate information, the gentleman at the car park very friendly and helpful "
" Perfect easy from start to end "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ARTHUR - 20 February 2024
" I've recently recommended to a friend. I have used AutoEurope all across Europe. As an American living in the UK, and having some very poor direct rental experiences in the past, AutoEurope gives me peace of mind knowing there is help if I need it. "
" The woman at the counter was friendly and helpful. Both pick up and drop off were efficient. Car exactly as booked. I've rented with Sicily by Car (through AutoEurope) a number of times, and the experience has always been good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by LUCA - 19 February 2024
" Again, car was fine but charging 50 euro for a tank slightly lower the full level is a rip off. You should allow some flexibility, as a customer I will remember this and prefer another rental company next time "
" I got charged 50 euro for returning tank at 95% instead of 100%... seems excessive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JOHN - 15 February 2024
" A bit slow to get car but everything else fine. "
" Very slow when we went to pick up car, but very quick on return.car was as described and got what we had booked. Didn't try to sell us extra insurance so pleased about that. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
VENICE, IT - Reviewed by SIMON - 13 February 2024
" Very happy and liked the ability to add the additional excess insurance for a sensible price and would certainly be happy to use Autoeurope again in the future. "
" Overall it was a good experience just a shame when we checked the car on pick up we found additional damage which was not mentioned on the paperwork! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by JOHN - 12 February 2024
" Just to note that Sicily by Car have desks at terminals 1 and 2 of Milan Malpensa. We flew into 2, but your document said we had to go to Terminal 1, which wasn't true. It meant we had to cart heavy bags onto a bus transfer unnecessarily. This is only a minor negative and otherwise I'm very happy to continue using Auto Europe, thanks. "
" Friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by GIOVANNI - 08 February 2024
" Very good value for money. "
" The car had dents and scratches all over.Would expect a few but not that poor condition. It made it a chore to check through those marked on sheet. That said it ran well and staff friendly. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by KARL - 07 February 2024
" Always a great experience which is why I always use AutoEurope and Sicily By Car "
" Always a great experience which is why I always use AutoEurope and Sicily By Car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by PHILIP - 05 February 2024
" Competitive rates "
" No fuss as always "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 7
TURIN, IT - Reviewed by BRUCE - 31 January 2024
" Auto Europe was a good place to find a good value car to rent We did however have to search outselves to confirm if the car rental company was using Winter Tyres (which was important to us) - as Auto Europe was unable to confirm this "
" Overall - the car pick up and drop off at Turin Airport worked very well Cars are in a car park 1 mins walk from the terminal - super easy Drop off was quick and simple. Areas for improvement Pick up - the staff member was grumpy and took ages. We were unable to 'check in' on line, so alot of unneccessary paper was required at pick up. Drop off - quick, however 3 days later, still waiting for email to confirm there was no extra charges for damage to car. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by ALEXANDRA - 29 January 2024
" Best car-hire broker every time. As is Sicily by Car. "
" The staff at Sicily by Car at Pisa airport as well as at Firenze airport are splendid: courteous, efficient and such a pleasure to interact with. I prefer them to all the other car hire companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARTIN - 28 January 2024
" Another great value rental with Sicily by car "
" Always a great rental company in Italy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by DAVID - 26 January 2024
" Absolutely stress free experience "
" Good company to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by CRISTIAN - 26 January 2024
" the best provider in europe. "
" The car was good, the representatives from both pick-up and drop-off were friendly and good. The company was fair, as even though the car had much more cosmetic damage than stated on the pick-up form, they were aware of it and didn't take it into consideration. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by KARL - 22 January 2024
" As Q3 above "
" Excellent service. Car pick up and drop off literally took just a few minutes. Sicily By Car staff are really helpful and the vehicles provided are excellent. I have recommended AutoEurope and SBC to many of my friends and contacts. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by ANGELO - 19 January 2024
" Generally happy with my rental. "
" Can was OK but a fair amount of cosmetic damage to the vehicle on collection. Four dats after dropping the car off I am waiting for my return confirmation. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 4
ROME, IT - Reviewed by MARCELLO - 19 January 2024
" They were quick and efficient "
" Good and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by PERRY - 17 January 2024
" Very satisfied "
" Great service good clean vehicl "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENOA, IT - Reviewed by ANDREW - 12 January 2024
" Nothing more "
" Generally very good. They could do with a few more staff but staff are very helpful. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by SARAH - 12 January 2024
" Good value and efficient. "
" Everything fine but the car had a 100k km and was quite worn out on the inside (indelible stains on the seats...). Also tyre pressure alert switched on after a few km and the due service alert switched on half way through my rental. I have always had fairly new rental cars so this was surprising. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ROME, IT - Reviewed by MASSIMILIANO - 07 January 2024
" No bad "
" Nel 2024 è inaccettabile un'automobile senza vivavoce e comandi al volante In 2024, a car without a hands-free system and steering wheel controls is unacceptable "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
MILAN, IT - Reviewed by ARIS - 05 January 2024
" Auto europa is a company I would use again "
" It took over an hour to provide my car which had a poorly cleaned interior. At the pick up point the staff were apologetic for the wait and one trued to clean up the interior. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
FLORENCE, IT - Reviewed by FRANCESCA - 03 January 2024
" Usually I go for Sicily by car, but I could equally hire from another company under the AutoEurope umbrella. I use Autoeurope because the prices are lower than to hire directly from the individual organisations. The drawback is the high price of the additional, no excess, insurance- it is unethical to charge more for three weeks than I pay for my car in the UK for one year! "
" The staff are competent and polite. They also recognise me and I usually have a calm, collaborative experience. One of the reasons to choose Sicily by car is the slightly more moderate price of the comprehensive, additional insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by LUCIO OSVALDO MARIA - 02 January 2024
" Great value for money "
" Friendly staff. Car had quite few scratches and the radio was not working, but it did the job at the end. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRINDISI, IT - Reviewed by COSIMO - 01 January 2024
" Good service overall "
" No major issues with the car from them My only concern was with the cleaneness of the windscreen I had to clean myself several time to be able to see through properly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by DEREK - 27 December 2023
" None "
" Please would you note that you can hire and pick up cars from all the main providers at Terminal 2, Malpensa Airport, Milan, Italy (in addition to Terminal 1). "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GIOVANNI - 19 December 2023
" Look no further. Great Service, quick polite and friendly. "
" Look no further. Great Service, quick check in/check out, polite and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by RICHARD - 15 December 2023
" Brilliant "
" Brilliant car hire company. Friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SARA - 12 December 2023
" Same as above. Excellent "
" Very good service and staff very helpful and caring "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by KARL - 08 December 2023
" Extremely useful and easy to use as a point of contact on availability and pricing "
" I have been using Sicily y Car, and only SBC for many years have never had a bad experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by GRZEGORZ - 08 December 2023
" It has been quick and easy. No problems whatsoever. "
" Quick and efficient . As it should be. Agent on site has been very helpful. Outstanding service. We were given very nice car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by EMILY - 07 December 2023
" Is fine, no comments to be made re autoeurope "
" Guy at the counter when picking up was super nice and very helpful. Car rental fee was very cheap, but the second driver and excess waiver fees are extortionately expensive by comparison, which is a shame. Car was in pretty poor condition internally, and a very basic model. Otherwise an OK experience overall. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
VENICE, IT - Reviewed by MARTIN - 07 December 2023
" Started to get more competitive again after being less so during and after Covid "
" Good value, good car and good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARINA - 05 December 2023
" all good and will do this again "
" straight forward and very easy someone was in the office each time I went and they were very helpful and straight forward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by JOHN - 01 December 2023
" My go to car hire company. Fuss free and always reliable. "
" Always a reliable company to deal with. The car on this occasion was fine, but not as low mileage/new model as usual. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by EDWARD - 27 November 2023
" Your organization is fine. At least one of you list of car hire companies, not so much. "
" On arrival at drop off, multi storey c at Fiumicino, the staff started to inspect the car with microscopic attention. My suspicion was aroused and confirmed when they alighted on a tiny chip, the size of a pinhead, on the windscreen. It could easily have been missed or confused with general road grime. I would not have noticed it when picking the car up as it was so tiny. It was not included in the schedule of pre existing dents and scratches of which I took a photographic record. My experience of dealing with minor damage like this suggests that it could have been easily repaired with a dot of silicone and applied heat. Instead they charged me over £1000 for a completely new windscreen, which I am in the process of trying to recoup from my external insurer. I shall never use this company again. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 6
ANCONA, IT - Reviewed by KARYM - 26 November 2023
" Easy pick up "
" Easy pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ROME, IT - Reviewed by RICHARD - 25 November 2023
" All good "
" Good car (I was offered a choice), clean and approx 55,000 Km. Fast handover and return. Insurance not pushed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by PENELOPE - 25 November 2023
" As always, a truly pain-free, happy experience, all round. Sicily by Car are great, they really are. "
" We have been using Sicily by Car for a long time, now, because every time we do so we experience excellent service: never any waiting time, the car is always ready for when we arrive; it is always clean and in good condition, and the staff are always friendly and efficient. Also - a great boon - whenever we have returned the car, the check has always been fast and fuss-free. This time, we even got a marvellous vehicle upgrade! I don't know whether they were out of the class of car we had ordered, but if they were they didn't mention it but just immediately put us into a different grade of vehicle. They really are great. We shall be using them again, next trip, no question. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PHILIP - 23 November 2023
" Very good "
" Very friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PETER - 22 November 2023
" fine "
" sooth pick up and return "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by ITALIA - 21 November 2023
" Straight forward pick up and drop off. "
" Tyre pressure light was on when checked with staff was told reset not done but pressures were ok. Was a little concerned as the light was on all the time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PESCARA, IT - Reviewed by JENNIFER - 20 November 2023
" You have organised your part of the contract satisfactorily but I don't think S by Car are as organised as you. "
" The first car supplied was faulty and broke down after 5 days. I reported the fact immediately that it did not feel right. If my family who speak Italian were not there to assist I would have had a lot of difficulty. However, we had to organise the pick up truck, and then get ourselves to the airport to pick up a replacement which is poor service. I think it should have been delivered to the garage where we left the broken car. Poor customer service. Quality of replacement car was Ok but not as good as previous rentals with Sicily by Car 4 and 5 years ago. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 1
FLORENCE, IT - Reviewed by KEVIN - 13 November 2023
" Overall very positive and stress free process. Will consider using again. "
" pre registered and check in process was very quick. staff helpful with clear information. Drop off process was just as quick and srraight forward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PERUGIA, IT - Reviewed by PAUL - 10 November 2023
" Easy to use. Good range of hire companies and vehicles. "
" I have used them now for several years and I am very happy with the service and the cars I have rented from them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ANDREW - 08 November 2023
" i "
" i "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BARI, IT - Reviewed by PETER - 07 November 2023
" Great supplier "
" Always straight and fair, do not try and trap you for damage when you don't takeout their insurance "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by ALISTAIR - 05 November 2023
" Easy to use, pleasant and friendly staff "
" Very easy to use, friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DAVID - 31 October 2023
" Great car at a great price. Thank you "
" I gave them feedback but everything was excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by GIANLUCA - 30 October 2023
" Everything worked well. "
" Everything was straightforward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by VITTORIO - 30 October 2023
" Very positive throughout "
" Nothing to report "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LAMEZIA TERME, IT - Reviewed by MARCO - 30 October 2023
" Very good as always won't use anyone else "
" Very easy and fast pick up and drop off, car wasn't of great quality, considering I paid a little extra for a compact it felt small and underpowered, however overall did a good job for what I needed it for "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by RAYMOND - 29 October 2023
" Thanks to Sicily by Car for a hassle free rental. "
" Easy to find location, friendly staff, not pushy on insurance etc, reliable car and quick drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by JOHN - 27 October 2023
" Very expensive overall car hire inflated by a heavy insurance premium "
" None of the documents that I was asked to provide were asked for. I checked with Auto car staff to see if I needed an int driving licence and was assured I did, but in fact this was never asked for. There was an absolute scrum around the desk despite of the QR code which gives you a place in line. It was difficult to hear the representative behind a plastic screen and who's English was limited. We had to ask for a map. We weren't informed of Toll roads or road works in palerm0 "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 5
PISA, IT - Reviewed by ROBERTO - 25 October 2023
" Quick and simple pick up and return. Staff friendly and polite at all times. "
" Fast pick up and return process by friendly and polite staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENOA, IT - Reviewed by MICHAEL - 25 October 2023
" Overall a positive experience "
" Gave us a convertible so we had a bit of trouble putting cases in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DAVID - 23 October 2023
" Great as always. "
" Car was older and not too nice. Pick-up experience was OK, drop-off was slow. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 6
BOLOGNA, IT - Reviewed by JOHN - 22 October 2023
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VERONA, IT - Reviewed by MICHAEL - 21 October 2023
" I have used Auto Europe for about 14 years now, several times a year, and have always been efficient and helpful. The ability to change the booking right up to 48 hours is a fundamental benefit. Don't change! "
" Sicily by car are always helpful and friendly. The car was very good and very slick return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by BARRY - 20 October 2023
" Please see comments above on the state of the vehicle "
" The car was old, had done a lot of kms and was damaged inside and out. It was a good job we had taken multiple photos of the exterior and made them mark the extra damage on the checkout sheet as they tried to query some of the damage when we returned the car. We have used Sicily by Car previously and have been sstisfied, but not this timr "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
CATANIA, IT - Reviewed by STEVEN - 18 October 2023
" None "
" all very smooth, no problems. Would be helpful if signs to Sicily By Car were clearer on arrival at Catania airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by BRIAN - 18 October 2023
" Auto Europe is a good platform for easy comparison and good value prices. "
" We had to wait for a car to be prepared despite them not seeming particularly busy. The car had a lot of cosmetic damage, covered in dents and scratches and a damaged windscreen to it wasn't easy to have confidence that all the existing damage was properly recorded. We took our own photos and it turned out ok on return but it would be better not to have the worry. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PESCARA, IT - Reviewed by NEVILLE - 16 October 2023
" Quick efficient and friendly Car clean and tidy "
" Even though late flight and pick up not until 2345 staff member was helpful and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by PETER - 16 October 2023
" Once again it works. Booking online clear and simple and offers good pricing. "
" No problems. Easy check in. I was offered advance check in on line but I couldn't get the site to work. Maybe UK Drivers Licence number doesn't work on Italian website, but not an issue "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by EVAN - 15 October 2023
" Good "
" The waiting time to pickup the car let the company down. Once one has booked online it should one be a matter of collecting the keys and car, we should not have to stand inline with those that have not pre booked. It took over an hour to get our car. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by RICHARD - 14 October 2023
" Easy or book online with yourselves but bit disappointed we had to pay more but explained your insurance did not cover tyres and vandalism etc., "
" Although pre booked still long que but there was at each counter for rental cars, once being attended to little slow but I think that could have been because of so many people trying to use Wi fi, and although we had paid for insurance to yourselves still had to pay another 79 euros for tyyres and vandalism etc., but overall ok "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by CHARLOTTE - 11 October 2023
" The desk at the airport was dreadful. Long waits and very rude staff and was then given the wrong car so had to go back to change it which they then didn't understand why I couldn't drive a manual! Still waiting for my deposit to be returned "
" I'm still waiting for my deposit to be returned. The service desk staff were awful. We got the wrong car (a manual) and after having to locate it, we then had to get all our bags out and i had to return to get the correct car. They were really rude and didn't even apologise for their mistake. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
VENICE, IT - Reviewed by SUSAN - 11 October 2023
" We have used Auto Europe for many years - the customer service is always excellent and we will continue to use the company and recommend it to our friends . "
" We have a complaint about the car and I am unable to write what happened on the feedback website for Sicily by Car - so thank you for the opportunity to tell you about it. The car was nice and clean. Our complaint is ... the fuel gauge was showing 3/4 full. We took a photo of the gauge and went back to show the lady at the rental counter. She said to return the car with the same gauge reading - 3/4 full and she would make a note in the booking However in the past we had a car with a faulty fuel gauge and we were charged a heavy penalty so we were reluctant to do this and the gauge was showing full when we returned the car We are very disappointed that someone at Sicily by Car had not taken the care to complete the checks properly and refill the petrol tank when the car had been returned by its previous customer and we had to pay for extra petrol for that mistake . We expect the tank to be full when we hire a car. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 1
VENICE, IT - Reviewed by GABRIELE - 09 October 2023
" Partially disappointing "
" No availability of the model booked "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BRINDISI, IT - Reviewed by JOZEF - 08 October 2023
" Great experience "
" Great people at the counter and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MILAN, IT - Reviewed by DOUGLAS - 08 October 2023
" Abc de "
" Ddd "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by MARIO - 07 October 2023
" Very good "
" Very good. Smooth check in and quick check out. Efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by STEPHEN - 06 October 2023
" Easy to book and good comms "
" My experience was very good. My only issue was having to get a bus to the other terminal to pick up the car and finding the desk. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by THOMAS - 05 October 2023
" Car had a few dents but otherwise served us very well. Staff were very good, no upselling or unwanted insurance pushed on us. Very good experience "
" Car had a few dents but otherwise served us very well. Staff were very good, no upselling or unwanted insurance pushed on us. Very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BRINDISI, IT - Reviewed by JOHN - 05 October 2023
" Always use Autoeurope & also used Sicily by Car "
" Slight delay at collection with difficult customer before us but otherwise great "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by KAREN - 03 October 2023
" Very disappointing experience except dropoff. "
" Unfortunately the car I was offered at Ciampino on 18/09/23 was dirty and smelled. I could not accept it and was told there was no other alternative in the same medium bracket not in a higher bracket of car so I had to accept a smaller car which was not suitable for us as there were 4 of us plus luggage. The counter staff were not pleasant and tried to make out that it was my problem, not theirs! I would like compensation and to feel that my complaint has been taken seriously. I have used SicilyByCar many times and have always been happy with the cars and service. Regards, Karen Trimble "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ROME, IT - Reviewed by GUELFO - 02 October 2023
" A very good car company, easy to book and very simple to get away thanks again,Guelfo "
" It's Very good company, and very good staff Thanks for everything, "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by ORIANO - 02 October 2023
" Smooth rental "
" Smooth rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by IVOR - 02 October 2023
" As above. Was an expensive vehicle to hire anyway, when I picked it up it was covered in dents and marks, shoddy tires and brakes. NOT great. "
" The tyres were in a terrible condition, brake pads felt (and sounded) like they needed changing, and I've been charged extra by them with no explanation as to why. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ROME, IT - Reviewed by MICHAEL - 02 October 2023
" not as good as normal "
" The staff were under pressure a they were understaffed and picking up the car took over an hour "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by MARK - 02 October 2023
" As stated. "
" Good all round car hire experience and would use again. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by DAVID - 30 September 2023
" Good "
" Satisfied "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PESCARA, IT - Reviewed by OSEIAS - 28 September 2023
" very dissatisfied. I booked a 5-seater car and paid for it and they gave me a 4-seater while I was with 5 people. I had to take a friend in a taxi. I was very disappointed and felt extremely cheated.again... "
" very dissatisfied. I booked a 5-seater car and paid for it and they gave me a 4-seater while I was with 5 people. I had to take a friend in a taxi. I was very disappointed and felt extremely cheated. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MILAN, IT - Reviewed by CHRISTOPHER - 28 September 2023
" Friendly staff at the checkin when picking up the car and again when dropping off. Quick and easy without any problems. Located the same area as larger car hire firms like Hertz and Avis but with a price so much lower and for me without any loss in quality or service. "
" On picking the car up, having asked if I had my own excess insurance I was pleased that I want pressured in to taking any other insurance or product. Car was clean, full of fuel and reasonably new. It did the job I needed it to do for over 2,000km that I drove on our holiday on motorway and local roads. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by PENELOPE - 24 September 2023
" Smooth pick-up and drop-off, pleasant staff. "
" Smooth, pleasant staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MARK - 23 September 2023
" Booking via auto Europe was straight forward and I liked the free cancellation option if needed. "
" There was a 2 hour queue/wait to pick up the car. The car was not very clean inside. The fuel tank was actually 2/3 full, though the paperwork said it was full, which was only noticed after we left . Several dents were not picked up on the hire papers, and had to be recorded adding further delay. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 4
TURIN, IT - Reviewed by CLAIRE - 22 September 2023
" Excellent customer service when I had a problem. Helpful and efficient staff, prompt response "
" Customer service was excellent. Staff member was very patient and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by ROBERT - 22 September 2023
" No complaints! "
" Fast service at pick up as well as return. Friendly customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARTIN - 21 September 2023
" Always good service by both "
" Brand new car provided "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRAPANI, IT - Reviewed by ANDREW - 20 September 2023
" Easy to use "
" Car had a lot of damage and we were asked to take photos and keep them rather than do a walk around with representative. On returning the car they claimed to identify new damage however this was already there and we had a photo of it. Unsure how well they are logging existing damage so advise to take lots of photos. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
BARI, IT - Reviewed by ALAN - 19 September 2023
" Easy booking and easy to update. "
" All good except inside of windscreen was really dirty and the USB socket didn't work, so no Apple CarPlay "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by FRASER - 17 September 2023
" Good prices, good communication. "
" Professional staff. All pre-existing damage carefully noted. Pickup can be busy depending on time of day. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by DAVID - 17 September 2023
" Very reliable service. "
" Dry good provider. Much better than some of the others. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PHILIP - 16 September 2023
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by PIERINO - 15 September 2023
" once approved it was quick to get the car "
" long wait over an hour for the car was the downside "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRAPANI, IT - Reviewed by ROBERT - 14 September 2023
" Brilliant all round. Thanks Guys "
" Brilliant service. We had to wait a little while at the check-in desk, but pretty understanable considering only one meber of staff. Will definitely use again. Car drop off was perfect and friendly. Thanks Guys! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RACHEL - 12 September 2023
" Always book through Auto Europe have never had any problems "
" Easiest and most straightforward rental pickup and drop off ever Car condition was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by GARETH - 12 September 2023
" Easy booking process "
" Friendly staff and pretty efficient. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by FRANCO - 11 September 2023
" Autoeurope are ok but you should monitor the companies you broker for. "
" Car was dirty with lots of pre-existing damage. Found issue with door lock ok drop off even though only used remote key at all times, feels a bit like a scam/ploy. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PESCARA, IT - Reviewed by MICHAEL - 09 September 2023
" Generally very pleased with the service that I received and would booked again "
" I found reception staff at he airport helpful and very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by LUCIO OSVALDO MARIA - 08 September 2023
" I have booked a car several times through Autoeurope and I have often found great deals. Thank you! "
" At pickup I was given a car with a lot of scratches, but also with almost no engine oil. The girl at the pickup was very kind and swapped my car for a different one which was in better conditions. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PERUGIA, IT - Reviewed by MICHAEL - 05 September 2023
" Booking experience was fine. "
" Very long wait to collect car. The first car had problems, so returned to counter for another car. Overall, it took an hour to get out of the airport. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MILAN, IT - Reviewed by OLEG - 05 September 2023
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by DAVID - 02 September 2023
" I completely recommend Sicily By Car, every time. "
" I always opt for Sicily By Car at Ancona airport. The staff are the same as when I first started going, many years ago, and they are friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by ANDREA - 28 August 2023
" In general all good a part from the out of hours fee paid at the car collection to Sicily by car "
" All good in general but disappointed with the 50 euro out of hours car collection charge I don't understand why that couldn't be included in the rental fee in the first place as the starting time was clearly indicated when booked "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by SAMUEL - 28 August 2023
" I was disappointed with the cost / value for money (over £400 for 1 week is very expensive), I was a bit confused after collecting the vehicle about what would happen when I dropped it back and who to call if there was a problem but an agent was waiting for me when I returned and the we had no issues with the car and all staff were helpful and polite "
" I was disappointed with the cost / value for money (over £400 for 1 week is very expensive), I was a bit confused after collecting the vehicle about what would happen when I dropped it back and who to call if there was a problem but an agent was waiting for me when I returned and the we had no issues with the car and all staff were helpful and polite "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by GIUSEPPE - 25 August 2023
" Clean your cars please and fill screenwash, check cars in between rentals!! This is letting you down , otherwise service is good... "
" Good counter staff. Quick pick up. BUT the car was filthy again. This is the second hire I've done this month, and both cars were dirty and not cleaned or checked since the previous person. I had to stop at a service station to fill up the windscreen washers as they were both empty. Then I had to clean all the windows as you could not see properly with the sunlight! Not good at all. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
PISA, IT - Reviewed by JEREMY - 22 August 2023
" Had a very good experience last year with Sicily By Car at Pisa so selected SBC again this year. Experience just as good this time and an upgraded car was a bonus. "
" Had a very good experience last year with Sicily By Car at Pisa so selected SBC again this year. Experience just as good this time and an upgraded car was a bonus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by HOWARD - 21 August 2023
" N/a "
" The condition of the car was poor. It had numerous scrapes and certain features that did not work, such as the electric window button on the back right and, quite often, the air con. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
TRAPANI, IT - Reviewed by PHYLLIS - 21 August 2023
" Both agents I dealt with were very helpful, both on pick up and drop off. "
" They were helpful especially about getting me the right car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by LAWRENCE - 18 August 2023
" as above "
" as above "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by CALOGERO - 17 August 2023
" Fanatic service and very helpful "
" Very good service lovely people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by GIUSEPPE - 17 August 2023
" Car went well, staff good but PLEASE, PLEASE clean and check the cars!!! Not much life left in the front tyres either....I took pictures of you need them! "
" Desk staff always helpful. Car was very dirty inside and outside, and had not been cleaned since previous rental people. Screen washer fluid low warning light came on after just one wipe. I had to clean all windows myself as you could not see out of them properly!! Not good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BERGAMO, IT - Reviewed by YECHEZKEL - 15 August 2023
" שירות נוח וזמין. ענו תמיד לאימיילים תוך 48 שעות! אמליץ לחברים "
" הזמנתי דרך אוטו יורופ, חיכיתי 10 דקות בדלפק, כי היה אדם אחד לפני, הזמנתי סיאט אטקה, וקיבלתי סיטרואן c5 x רכב ענק, חדש, נקי, מאוד נוח השירות היה נהדר! מקצועי! אחזור לשם ואמליץ לחברים! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by PAOLO - 10 August 2023
" As above I look forward to hearing from you "
" I have just returned from my break and have to be report that the car we we were given based on the amount we Paid was extremely low quality and had we have known this would have Chose a different hire company We picked the car keys from the airport at 11.15pm and had to pay an additional £50 for late arrival then had to get On the bus to the car hire centre in the dark. The car was covered in Scratched and damage and the interior was tatty I will enclose a picture to show We booked our previous car with you a month ago with SIXTH and was a completely different experience "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
PISA, IT - Reviewed by PAUL - 08 August 2023
" Minimal waiting and very good service. "
" Very simple process, very efficient service, would definitely use Sicily By car again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by HEATHER - 08 August 2023
" Good service "
" friendly and polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by KEVIN - 07 August 2023
" Excellent communication and service before rental. Great to have the ability to modify and amend up to 48 hours prior to rental as this enabled me to save a lot of money compared to original booking cost. "
" Poor quality vehicle which was dirty and had a high level of scratches and damage when collected. Additionally the engine light came on half way through the rental but appears to be software related as the car continued to perform normally. Counter and Drop off staff were inattentive and no customer care was evident at start and end of rental. I do understand that this may be part of the Italian culture in some places but Sicily by Car need to improve to stay in business. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 4
ALGHERO, IT - Reviewed by JOSEPH - 04 August 2023
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by SABID - 31 July 2023
" quick and easy "
" great company to use compared to Avis "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANTHONY - 30 July 2023
" Efficiently handled on line. Query by phone about inability to check in online well handled. "
" 1. Efficient English speaking staff at desk. Slight misunderstanding over left/right led to difficulty finding car. 2. Car pick up in covered garage was good as we didn't have to go out in sun. 3. Cigarette lighter adapter quickly found to enable GPS to work. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by NEIL - 28 July 2023
" Booking was fine, but the car, a Lancia, I would not class as a 'medium saloon' - just about fine for one or two people with cabin hand luggage. Also I did not realise there were two Sicily by car desks - one in T1 and the other in T2 and I was booked into the wrong terminal. Also I was told the insurance, which was the highest I could have at booking, did not cover glass and underneath bodywork - something I would have thought was essential for full comprehensive. "
" Absolute nightmare! the signs seem to be the least clear from the point of view of signage as they were either hidden or very worn an hard to read - thank goodness I checked on street level map before setting off to drop the car off, but it took me the best part of an hour and asking people before I found the location of the car at Milan Malpensa so much so that I was too late arriving at my hotel after midnight to be able to check in anywhere. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MILAN, IT - Reviewed by CSABA - 25 July 2023
" Have been using AutoEurope for years, it's been a great service. I will never use SicilyByCar again though "
" The booked car was denied because my driving license and my passport were issued by different countries. The staff at the counter could not have been more unhelpful if they tried. They downgraded my booking to a lower car category but refused to give me a partial refund for the price difference between the categories. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by ROBBIE - 24 July 2023
" Easy and quick booking and best value. Have used Auto Europe many times. "
" Very efficient, and very short wait. Impressed that documents including condition were all online and automated. Had to return the car early and use drop box because of changed flight, and this was no problem. Very happy with them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by SUSAN - 24 July 2023
" Easy booking and competitive prices.. "
" I have used Sicily by car many times. Excellent service. Prompt and fuss free. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by JOHN - 21 July 2023
" Very Good "
" Brilliant Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by BRIAN - 21 July 2023
" Good clear website, easy booking "
" Easy fast check-in/out "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by AMANDA - 17 July 2023
" All good "
" Sicily by Car were excellent, couldn't fault them. Staff at counter lovely (and no queue), pick up easy, queries over small damage not marked on form rectified straightaway, drop off easy with courteous staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by TIMOTHY - 16 July 2023
" All good! "
" Car needed a wash and water "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by JULIE - 15 July 2023
" I have always had good experience with auto europe and I am hoping they wiill support me in dealing with this un professional behaviour "
" The experience at drop off was the. worst I have ever experienced after decades of car rental - they refused to check the car while I was there and then fraudulentally billed me for non-existant repairs - I have piictures to demonstrate "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 9
BRINDISI, IT - Reviewed by JASON - 12 July 2023
" We have used this company twice and would book again. Like the new queuing system using QR code. "
" Fairly straight forward. Grumpy reception staff but no problem and fairly efficient. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
VERONA, IT - Reviewed by OLIVER - 10 July 2023
" don't use "
" They had shut by the time I had arrived, leaving me stranded at the Verona airport. The only option I had was a very expensive taxi! Do expect a full fund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by DAVID - 09 July 2023
" Really impressive Very friendly, clear and professional "
" Really good set up Slight delays at airport check out due to limited staff but they were still very courteous and professional (despite some other agitated customers). Since I don't speak Italian,I was grateful for how fluent they were in other languages Overall one of the best airport hire car set-ups I have used! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by LUCIO OSVALDO MARIA - 08 July 2023
" Generally happy with the prices and the range of offers "
" Good experience at pickup and drop off, but the vehicle had few scratches, more than what shown on the pickup sheet, so had to spend time at pickup to add several scratches to the records. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BOLOGNA, IT - Reviewed by PHILIP - 08 July 2023
" Perfect "
" Smooth experience, car was bit old so no apple play otherwise very satisfied "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PISA, IT - Reviewed by IAN - 07 July 2023
" Will use Auto Europe again and Sicily By Car again when visiting Italy. Highly Recommend "
" Very impressed with Sicily By Car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by HELEN - 06 July 2023
" Very pleased with all areas of car rental from pick up to drop back was perfect. Efficient and friendly. Good standard car, no complaints "
" Fantastic, second time of using and both times have been great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RENZO - 03 July 2023
" Good experience overall would use auto europe again. "
" The counter staff were very helpful overall a good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TRIESTE, IT - Reviewed by STUART - 03 July 2023
" no comments to add "
" The car was not washed externally and not all the damage on the car was identified on the check out / in sheet. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by GIUSEPPE - 29 June 2023
" All good "
" All good, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by STEVE - 29 June 2023
" N/A "
" I am still waiting for the invoice/paperwork for the sum I had to pay as the car was damaged. Please could you look into it Many Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by DAVID - 25 June 2023
" Would recommend and will use again "
" Easy to book and reception very helpful "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANTHONY - 24 June 2023
" Didn't like the QR code check-in - had no idea we had to use it until the customer in front of us told us. Attempted to use self-service check-in, and our queue number then disappeared off my phone. Really confusing system. "
" Car was badly damaged. Dents on every panel, and scratches on several panels. We were embarrassed to be seen in it. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 3
PESCARA, IT - Reviewed by ANTHONY - 23 June 2023
" Auto Europe are and have always been a solid outfit! "
" Overall a good experience, friendly staff & helpful with no hard sell for any extras. Only petrol cars, no diesel engine options available, we covered a lot of km's which became expensive over the 3 week period (Fiat 500L). "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by ARMANDO - 21 June 2023
" Everything went well with the exception of the initial counter dtaff "
" Counter staff very unhelpful flight arrived early wanted to charge extra for car and made us wait over an hour "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by AARON - 20 June 2023
" Great "
" No problems really, car was marked in a few places on the inside "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PERUGIA, IT - Reviewed by NEIL - 20 June 2023
" Perugia Airport is not very big but car hire was a breeze "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RONALD - 20 June 2023
" I use Sicily By Car a lot because they are good value and not rip off merchants. "
" Car could have been cleaner; e.g sweet stuck to floor and bits on dash. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
VERONA, IT - Reviewed by PHILIP - 19 June 2023
" Auto Europe were very easy to book with and when our our flight time altered they were able to amend our booking. Definitely use them again. "
" Excellent service, great car and had no issues, would use again. Only point I would make is that it was £10 per day for an additional driver which we didn't realise until we picked the car up. I thought it was a one off £10 charge. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by KARL - 18 June 2023
" Great experience "
" It was a great experience from pick up to drop off. All staff were very helpful and the car was trouble-free. Will continue to use AutoEurope and SicilyByCar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENOA, IT - Reviewed by PETER - 17 June 2023
" wwwwwwwwwwwwwww "
" wwwwwwwwwwwwwwwwwwwwwww "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by JAMES - 17 June 2023
" Good experience, I would book with Sicily by car again. The car itself had some slight scratches and the parcel shelf was damaged, we took photos and showed the man when we picked it up, and drop off was very smooth. "
" Although the queue to pick up the car was quite long and slow moving, the staff were very courteous and helpful and it only took a short time to sort our car out once we got to the front of the queue. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARI, IT - Reviewed by OLIVER - 14 June 2023
" Excellent thank you! "
" Staff were really friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by METTE TERP - 14 June 2023
" I just did "
" Friendly & efficient and no hazzle, e.g. with pushing all sorts of unsolicited insurance. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PERUGIA, IT - Reviewed by JOHN - 11 June 2023
" Efficient process for pickup and drop off. Very pleasant and helpful staff. "
" No hassel rental, just how I like it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by WILLIAM - 11 June 2023
" Excellent service and great value! "
" They are not the company that I normally use, but I will definitely use Sicily by Car again. They did a great job! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by ADAMS - 11 June 2023
" I have dealt with Auto Europe quite a few times but not with Sicily by Car. They seemed to have a problem about taking responsibility in that relationship "
" Sicily by car seemed to have a poor relationship with Auto Europe. I booked a 4 door car, she gave me a two door. I couldn't hear because of screen at the desk, but they could invest in a microphone/speaker. I was asking to combine two contracts (as suggested by Auto Europe when I made the extra day booking), but she refused and said I would have to call AE, although I had done so on Friday 2nd June all about itso I had to return the following day. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ROME, IT - Reviewed by KEVIN - 10 June 2023
" I like AE but they need to do better in terms of ... - price - delivering the car the customer orders - getting customers upgraded .... like Rental Cars do!!! "
" Booked one car, as always they didn't have it and tried to fob us off with a car in the same category but the exact car we said in advance to AE that we didn't want. Was unaware of our prior request for our preferred car, despite emails being sent in advance by AE HO. Then gave us the car we wanted but did NOT tell us it had just come back from a war zone! Be more honest with customers SBC!!! "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ROME, IT - Reviewed by PETER - 09 June 2023
" Overall a good experience just the fact that again they swap the car model you think you have booked with another from the same group but with inferior performance. In this case from a Peugeot 2008 to a Lancia Ypsilon Hybrid. The latter has no power going uphill on the Autostrada "
" Overall a good experience just the fact that again they swap the car model you think you have booked with another from the same group but with inferior performance. In this case from a Peugeot 2008 to a Lancia Ypsilon Hybrid. The latter has no power going uphill on the Autostrada "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by DANIEL - 07 June 2023
" Terrible "
" A car with a clutch that wouldn't go into gear. Unexplained charges. Shocking service. Would never use again! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by MARIO - 05 June 2023
" Everything was very good regarding our Sicily by Car rental, at Rome Airport (fco). (May 2023). "
" Everything was very good. Car excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by IVO - 03 June 2023
" I like the location of the the desk at the terminal and also the car parked just outside of the exit. The had very serious mileage on the clock "
" Staff at the desk was fine. The not washed and filthy inside. Seriously worn-out vehicle done 114 000 kilometres "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by SLAVEN - 01 June 2023
" Very happy "
" Very happy with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by CHRISTINE - 30 May 2023
" Appalling Customer Service "
" Car was booked for 1pm pick up. Went to pick up at 13:58 car not ready. Told to go and have a coffee for 30mins and expected us to pay for coffee. Car still not ready and had to wait until 14:45. 1.45 mins after pick up time. Lights inside car were on stating service due etc. Booked Crosslander, this car was an Arona. Customer Service was appalling. Not at all apologetic for the delay and problem with this car. Their manner was not at all friendly. Not their fault there was a problem, they just work there, this it what I was told by them. The replacement was a Jeep Renegade which they informed was an upgrade! Boot a lot smaller than the Arona! Customer Service appalling. Drop off was better with a smiling, hope all is well. I certainly will not be using Sicily By Car again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by NORMAN - 29 May 2023
" Overall fairly easy to get the car after realising that the 'in airport' description for the SBC wasn't true. You had to leave the airport, walk for 100 yards dragging cases, then get on a shuttle bus. Your Naples airport information needs updating to reflect this. "
" Reasonable but the LanciaYpsilon had 33k on the clock and clutch and gearbox felt rough. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ROME, IT - Reviewed by MARK - 29 May 2023
" Good prices. "
" Car was dirty inside and out. We had to wipe dashboard to make it look and feel better. Although advertised car was a Peugeot 208 I don't think the Lancia Ypsilon is in the same category. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BARI, IT - Reviewed by SIMON - 28 May 2023
" Booking fine, "
" We had to wait 45 minutes to be served as only 2 of 4 positions were being used. Slow antiquated regime, why can't documents etc be downloaded before rental to speed collection. Car was dirty outside and parked in a non illuminated area making it very difficult to check car. Broken glass in the glove box from previous rentals break in, damage to door not repaired meaning noise and draft into car. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BARI, IT - Reviewed by JEFFREY - 27 May 2023
" As above "
" Booked car well in advance for collection at 11am Huge queues at desk downloaded app which told us nearly two hours to wait When we collected car it was filthy on outside and only inside just been cleaned Windscreen filthy and water bottle completely empty Rear parcel shelf faulty so unable to hide cases etc No maps or satnav fitted which was a huge disappointment "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 4
PISA, IT - Reviewed by BEVERLEY - 26 May 2023
" Good overall experience "
" I have used several times and would use again. My only reservation is that sometimes they are not priced competitively enough. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MARCO - 26 May 2023
" Booked a car last minute- with in 48 hrs of pick up. When I rang to ask for a change of named driver the customer service representative was unable to make the change due to a rule that no change can be made within 48hrs. While I understand that the person was restricted in what they could do I didn't feel supported or feel like they were trying to help me in any way. Will go out if my way to book directly with Sicily by Car and avoid using AutoEurope. "
" Didn't get to rent the car as office was closed when I arrived - due to flight delay. In the past they have been excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by PAUL - 26 May 2023
" Very speedy check in. Good, clean car and easy drop off. Only criticism is that there was no windscreen washer liquid in the bottle but this seems to be a problem with most hire cars, in my experience. "
" Very good, as always. Friendly and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PHILIP - 25 May 2023
" x "
" Naples car rental is so slow. it takes 20 mins per client. why can't they sort this out? It has been the same for over 12 years: I go 4 times per year for work and it is hopeless. Geneva takes 3 minutes! Munich 5 minutes or less. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by ANDREW - 25 May 2023
" Misleading information from the start - the Sicily by Car desk is NOT in the airport. The instructions therefore of how to get to the shuttle were non-existent. we had to ask non english speaking people where to go - in the end followed our nose and eventually found the pick up point. Very disappointing. Please correct this misinformation for other travellers "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by GIOVANNI - 21 May 2023
" I'll ok "
" The staff were very helpful And help me a lot To pick up and drops me to the bus stop Good. Attitude "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by FRANCESCA - 20 May 2023
" one of the best and really good members of staff. "
" good experience. You should have a loyalty programme so a frequent user like me could get points and discounts . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by FERGAL - 19 May 2023
" Everything was very smooth and efficient with no delays and easily accessed from the airport building. Would definitely use them again "
" Everything was very smooth and efficient with no delays and easily accessed from the airport building. Would definitely use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by PETER - 17 May 2023
" Easy to book "
" Quick pick up, easy drop off, good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by GORDON - 17 May 2023
" Always friendly and helpful. Good company to deal with. "
" Always fast and efficient. Great service at good prices. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by REMO - 15 May 2023
" pleasent + quick + efficent "
" excellent.Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GRAHAM - 13 May 2023
" All good "
" Plane arrived late-so after office had shut but the SBC representative had stayed on so I could collect the car. Really appreciate this gesture "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by CYRIL - 13 May 2023
" Car checked in car park on return. "
" No queue at the desk and dealt with swiftly and efficiently. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GIOVANNI - 12 May 2023
" Very positive and very satisfied at the end. I had a problem when retiring the car, little accident in exit and I was wrongly charged at the parking desk even if fully covered by insurance (Zero Excess). However, once I got back to the main desk at the airport, the day after, the refunded was already being processed by Sicily by Car! Also the manager was genuinely very apologetic, which I truly appreciated. The transactions were very fast and the staff very polite and professional. Only one little negative note: the car was not being washed when I collected it, it was averagely clean inside but dirty outside and didn't have any parking sensors or other optional, it was a very basic model, which i didn't expect from the category I booked and what I am normally used when renting car of same category. "
" Very positive and very satisfied at the end. I had a problem when retiring the car, little accident in exit and I was wrongly charged at the parking desk even if fully covered by insurance (Zero Excess). However, once I got back to the main desk at the airport, the day after, the refunded was already being processed by Sicily by Car! Also the manager was genuinely very apologetic, which I truly appreciated. The transactions were very fast and the staff very polite and professional. Only one little negative note: the car was not being washed when I collected it, it was averagely clean inside but dirty outside and didn't have any parking sensors or other optional, it was a very basic model, which i didn't expect from the category I booked and what I am normally used when renting car of same category. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MILAN, IT - Reviewed by MARTIN - 11 May 2023
" Always a good experience "
" Always good service and cars "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by JOHN HAYDN - 10 May 2023
" Excess insurance fee apart, the hire was a good experience. The car was clean, reliable and well serviced. Staff at both collection and return were pleasant and efficient. "
" The available balance on my credit card was insufficient so I had to pay an exorbitant insurance fee to be able to drive away. 140Euros as the fee was very excessive. Please pass on this complaint to Sicily Car Hire. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by ERIC - 08 May 2023
" Website Easy to manage. Seamless pick up "
" Easy pick up and drop off "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by GREGOIRE - 08 May 2023
" Everything went well "
" Quick all around, no trouble with pick up or drop off "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MILAN, IT - Reviewed by SUSANNA - 07 May 2023
" Due to the inflexibility of the Sicily by Car staff, we lost over £500 on our rental as they were unprepared to accept a credit card that my husband used to pay for my rental. I provided a passport and marriage certificate as proof that I could use his credit card. The staff refused to accept this as they wanted him to be present. He was in the UK. They were suspicious that I was using his card without his permission. They would not accept a debit card - I had sufficient funds in this car. I left with no car and when my husband tried to contact the company , they were not willing to let him pick up the car on a different day as he would be arrived 2 days after me. We lost £500 and had no car. Very poor service. Will definitely never use this company again. There are far better companies out there. "
" Due to the inflexibility of the Sicily by Car staff, we lost over £500 on our rental as they were unprepared to accept a credit card that my husband used to pay for my rental. I provided a passport and marriage certificate as proof that I could use his credit card. The staff refused to accept this as they wanted him to be present. He was in the UK. They were suspicious that I was using his card without his permission. They would not accept a debit card - I had sufficient funds in this car. I left with no car and when my husband tried to contact the company , they were not willing to let him pick up the car on a different day as he would be arrived 2 days after me. We lost £500 and had no car. Very poor service. Will definitely never use this company again. There are far better companies out there. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ROME, IT - Reviewed by RONALD - 07 May 2023
" always reliable "
" it just worked "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by RALPH - 05 May 2023
" very good experience "
" efficient check in helpful staff easy return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by GLENN - 05 May 2023
" Pleased with car, return was no problem. "
" Long queue but dealt with efficiently when it was our turn "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by REMO - 05 May 2023
" as always very professional !!! "
" The members of staff were very professional, helpful and considerate, which were Giovanni and Tiziana. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CARLO - 05 May 2023
" see above "
" Hello, I want to complain about the state of the child seats that i was provided with for my 1 year old and 2 year old. The seats were appalling in condition. the foam was falling apart and it irritated my sons skin! then they had the cheek to charge me 85 pounds for this! Pictures can be provided. I would expect a full refund and compensation for this nowhere near up to standard seats! "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PESCARA, IT - Reviewed by DARREN - 02 May 2023
" Easy and straight forward car rental. First of many at this airport. "
" Pick and drop off very straight forward. There were several additional marks/scrapes on the car on collection. I took photos of these, however no problem on drop off, explained to staff on counter on key drop, who said no issues. All in all good experience and will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MILAN, IT - Reviewed by BRENDA - 28 April 2023
" Perfect. A smooth process. "
" Can't say anything bad about it. Thank you to all those involved in the whole process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by ALASTAIR - 26 April 2023
" Online ordering was good. Communication emails were good. "
" Car allocated did not ave air-conditioning Car allocated had several large scrapes and dents "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by ORAZIO - 26 April 2023
" best place where hire a car "
" tutto perfetto come sempre "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MATTHEW - 25 April 2023
" I called your company by phone from Italy upon encountering the problem with the credit card. I was informed by a surly, sarcastic and rude employee of yours that the liability was my own. There was not a shred of compassion for the circumstances or an admission that the situation of not being able to confirm a booking with the card that made the booking was absurd. I will never use your company again, am thoroughly dissatisfied and believe the least you can do is reimburse the difference between what we paid for a car we were unable to drive and the lesser model we had to use in the end. "
" We were informed at the desk that we needed to use a card that was "Platinum" and not the card we made our booking with. Since we did not possess a "Platinum" credit card we couldn't have the car we booked. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ANCONA, IT - Reviewed by NICHOLAS - 23 April 2023
" all good "
" all good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by JEREMY - 23 April 2023
" Easy Reliable Careful "
" Like it says on the tin - except this was Pisa not Sicily "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by SUZANNA - 22 April 2023
" Ok "
" Ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by STUART - 21 April 2023
" Would def use again "
" Great service, clean car, no queues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by RICHARD - 21 April 2023
" Good and efficient "
" Car was good but a little battered "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VERONA, IT - Reviewed by ALLISON - 20 April 2023
" The car was ok, and would use again, better receptionist and clearer collection location and drop off would help "
" Receptionist was bad, very bad, partner speaks fluent Italian and English, yet communication. Was poor "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FLORENCE, IT - Reviewed by DAVID - 20 April 2023
" V HAPPY "
" V HAPPY "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by PAUL - 18 April 2023
" I have used sicily by car several times in the past. My experience has always been good so you are now my car hire firm of choice when in Italy "
" Very well organised experienced, although slightly held up at pick up due to a couple of difficult customers ahead of me "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARI, IT - Reviewed by MARIA STEFANIA - 16 April 2023
" Nothing to add "
" Nothing to add "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by MARCO - 13 April 2023
" I will definitely use Sicily by car again "
" It was really smooth, all digital, service was kind , professional and quick, it has really been a very positive experience, thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by PAUL - 12 April 2023
" Efficient and friendly as always bar my small complaint about the queueing system "
" I am not convinced that the new queuing system is necessary. Personally I found it irritating and ignored it without problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ALEX - 12 April 2023
" Hassle free "
" The only problem was they gave me a car that required a service. I had to top up the oil level "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LAMEZIA TERME, IT - Reviewed by ROBERT - 07 April 2023
" We will not be renting another Car through yourselves. The car was unclean.You should ashamed of yourselves. "
" I had a good quote through Auto Europe but when I got to the desk things changed. I booked using a debit card but at the desk they said it had to be a credit card. I was told I could use my partners even though I told them she didn't have her drivers licence and then they charged €100 to change names. I would like to point out on Sicily by car website they say it is fine to use a debit card. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by FERNANDO - 05 April 2023
" Very efficient "
" Long wait to collect "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 6
ROME, IT - Reviewed by STEPHEN - 03 April 2023
" Very annoyed, as I lost the vehicle for 2 days through no fault of my own "
" Hired car 21/3/23 to 31/3/23 . Condition of car was not good , many scratches and minor dints .I was not to bothered about this as I took pictures . But I should have taken more notice of the scratches and dints above the rear tyre . Tyres were not in great shape . On Saturday 25/3/23 approx 1pm I notice we had a flat rear tyre . I go in the boot to get the emergency repair kit and to my horror it was empty and already been used . Obviously the person who rented the car had already used it and failed to mention anything . ( surely before a new rental commenced this should have been checked ) I lost the use of the car Saturday and Sunday as there were no tyre garages open until Monday . I had the tyre repaired first thing Monday , I was thankful it only cast 10 euro as when I rang the office at Rome ciampino for advise I was told if I use the emergency breakdown it would cost me 200 euro . I also rang auto Europe who did give me some great advise . I did leave a letter of complaint at the rental desk , but I don't think they were interested and wanted to give me the letter back . Don't get me wrong the staff there were not unpleasant, it just seemed they were not that concerned . These emergency kits are designed to get you out of trouble and can last 50 to 100 miles , but is only designed to be temporary . This could have happened to a person with children in the car late at night . I hope they check the vehicle properly next time. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by LOUIS - 03 April 2023
" Very efficient and responsive with clear instructions well in advance "
" Staff very good, car struggled with some of the hills but overall very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by MARINA - 03 April 2023
" It was OK, but not great "
" The car was not properly cleaned inside or out. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
BERGAMO, IT - Reviewed by ALAN - 31 March 2023
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DANIEL - 30 March 2023
" See above. "
" Excellent value.I had a choice of 3 vehicles, I choose the biggest one, because I wanted to put a large ski bag in it.However it was quite worn out, struggled to cope with hills . Upon return, the car inspector questioned feul level, which was slightly off max. This bothered me because I have used your company several times before and always fill up at the same services before returning the car. This has never been a problem before. As Iam sure you are aware, refuelling near Malpensa Airport is very difficult. To be fair, the inspector let it go after I explained. As a suggestion maybe fuel station map would help. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 6
PISA, IT - Reviewed by DOUGLAS - 29 March 2023
" excellent "
" Excellent service ( but airport was very quiet) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANTONIO - 24 March 2023
" I have used Auto Europe lots of times and I've never had any problems. Prices always competitive and zero excess packages means no haggling locally. "
" Quick and easy. Staff were very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PENELOPE - 24 March 2023
" Nice car, Peugeot 208, very good price. Nice staff and no problems on return. "
" Nice car, Peugeot 208, very good price. Nice staff and no problems on return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by SEBASTIANO - 23 March 2023
" I will avoid Sicily by car. "
" Car wasn't in good conditions, the windscreen scratched, I'm lucky that I find out on the collection, the tyres very worn and trims all scratched. They blame me for the scratched tyres! And they charged me! I have paid for zero access but that is not included. The guy at the drop off was rud , he know about the little scratch, he went direct to them. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PESCARA, IT - Reviewed by PHIL - 23 March 2023
" Overall an excellent hire experience "
" An excellent hire experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by ROSARIO - 21 March 2023
" Very happy with Autoeurope as usual "
" Wry happy with the service from the dest to the forecourt, Alessandro was extremely helpful "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
VENICE, IT - Reviewed by STEPHEN - 20 March 2023
" See para 3 "
" I very nearly didn't make the booking with Sicily by Car because of all the negative reviews. The price won me over. I can honestly say it was the easiest, quickest and most efficient car hire I have ever done and I've done a lot. The car was in immaculate condition and exactly as ordered. There was no hard sell about buying excess insurance cover. There was no wait at pick up or drop off. The car was also checked over at drop off and signed off with no faults. I've hired cars in the past (Europe car) where you leave the key in a drop box and they let you know in 14 days if there's any damage. Unless you photograph every inch of the car you've got no come back if they say it was returned damaged. I wouldn't hesitate to use Sicily by Car again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by RACHEL - 20 March 2023
" Easy, quick and professional service. "
" Always a great company to hire from. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by SCOTT - 20 March 2023
" Car was not at quality I have come to expect when using Auto Europe. "
" Car wasn't particularly lean inside it out, fuel was only 3/4 full and the radio was a replacement, fitted badly and didn't work! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by MARIO - 18 March 2023
" Damage already on car, rental company issued me with a bill? "
" Damage already on car, rental company issued me with a bill? "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARI, IT - Reviewed by DAVID - 18 March 2023
" OK. "
" OK "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by MARIO - 18 March 2023
" Damage already on car, rental company issued me with a bill? "
" Damage already on car, rental company issued me with a bill? "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by ALESSANDRO - 15 March 2023
" Very easy booking experience and very flexible "
" Service was good, the car could have been cleaned better and didn't have any screenwash. There were more scratches than initially reported but the pick up staff was very helpful in updating the condition report. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VERONA, IT - Reviewed by DAVID - 15 March 2023
" very good experience, nice car. "
" very good experience, great car. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by MARTIN - 13 March 2023
" I don't think the car was brand new but it was perfectly adequate & as the Italians drive like loonatics, it took some of the pressure off not being pristine "
" All very straightforward especially liked not being fleeced for the credit card holding deposit & the very reasonable hire rate ...excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TRIESTE, IT - Reviewed by ERICA - 13 March 2023
" Charged an extra £22 when I had already paid my rental. "
" Been charged £22.40 which I cannot recognise. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by STEVEN - 13 March 2023
" Not happy with the way the wording of additional drivers being included were writenand should be removed from the website. Why have additional driver included shown on the website which is no longer available. Very disappointed and will look elsewhere next time. "
" wording regarding having an additional driver included on your website was very misleading and open to misinterpretation. The details which were past their date on the site also added to the confusion. Not happy as I had to pay another 110euros for the additional driver who only needed to drive the vehicle once. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MILAN, IT - Reviewed by CONSTANTINO - 13 March 2023
" Good service normally "
" Car was old with 65,000kms saying "change oil" Was smelling of strong smoke smell Generally felt dirty "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 1
ROME, IT - Reviewed by PHILIP - 12 March 2023
" Abbiamo prenotato l'auto in anticipo tramite Auto Europe a un'ottima tariffa del 2023 (alta rispetto alle tariffe degli anni precedenti). Presentava danni di vario grado a quasi tutti i pannelli, i sedili anteriori erano macchiati e la spia di servizio era accesa fin dall'inizio. Aveva percorso 38000Km ed era chiaramente sulla strada per un'asta. È stato imbarazzante guidare, ma ci ha fatto superare i 10 giorni senza incidenti. Se Sicily By Car all'aeroporto di Ciampino noleggia regolarmente auto in quelle condizioni dovrebbero vergognarsi "
" Abbiamo prenotato l'auto in anticipo tramite Auto Europe a un'ottima tariffa del 2023 (alta rispetto alle tariffe degli anni precedenti). Presentava danni di vario grado a quasi tutti i pannelli, i sedili anteriori erano macchiati e la spia di servizio era accesa fin dall'inizio. Aveva percorso 38000Km ed era chiaramente sulla strada per un'asta. È stato imbarazzante guidare, ma ci ha fatto superare i 10 giorni senza incidenti. Se Sicily By Car all'aeroporto di Ciampino noleggia regolarmente auto in quelle condizioni dovrebbero vergognarsi "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MILAN, IT - Reviewed by HOWARD - 11 March 2023
" Good service picking up and dropping off "
" The check in was a little slow, but the car was excellent "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by KEVIN - 11 March 2023
" I have been using Auto Europe for many years now and found booking to be very straightforward. Rental charges are as stated and the car hire companies have always been expecting me when I arrive. For this rental, I decided that we would need a larger car after making the initial reservation and making the necessary change was easy to do on-line. A full refund of the original booking and the charge for the new larger vehicle was done very quickly. Great job Auto-Europe !!! "
" The staff at Sicily by car in Verona were welcoming and helpful. They highlighted where there were scratches and small dents in the car and we were on our way quickly. The car overall was in a good condition and drove well. At the end of the rental drop off was quick and the final invoice and vehicle condition report arrived by e-mail very quickly. I was very satisfied and impressed with Sicily by Car and would not hesitate to use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by BENJAMIN - 11 March 2023
" Overall very pleased with the service and price. "
" Desk and return staff were friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by RONALD - 11 March 2023
" it was OK "
" no fuss, just good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by KEVIN - 10 March 2023
" Hire process was smooth, however being charged twice 1 by yourselves and 2 by Sicily by Car has made the process not so smooth. If my second fee is refunded seamlessly then my experience will be much more positive "
" Car collection and drop off was smooth, however I have just discovered (through credit card statement) that I have been charged again for this car hire by Sicily by Car, despite having confirmation that this had been paid and being told that I would not be charged again at collection. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by PHILIP - 09 March 2023
" everything went ok "
" everything went ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by ROBERTO - 09 March 2023
" Easy to use "
" Efficient and polite. Car radio needed a password so we couldn't use it "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by FADLO - 08 March 2023
" As above "
" On rental of an SUV (Vauxhall Grandland or similar) I was given a fiat 500x (and the agent told me the name in Italian when I asked if it's a large suv). Wasn't until I went to collection location that I realised and had to negotiate to get the grandland causing delays. The staff were not trained to place the car seat in. The windscreen liquid wasn't working on driver's. The diesel wasn't quite 100% full "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
TURIN, IT - Reviewed by ERION - 08 March 2023
" Very happy with the whole experience. Friendly and efficient staff. "
" Very happy with the whole experience. Friendly and efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by GRZEGORZ - 07 March 2023
" Everything was perfect, highly recommended. "
" Everything was perfect, highly recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by RYNO - 07 March 2023
" Auto Europe great as always. Just wont book with this provider again. "
" Deposit required not as per the offer accepted, they wanted more. Also, the 'or similar' policy provided me with a vehicle that I do NOT consider similar to what I had booked. Sub-standard vehicle. Very disappointed. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by ALBERTO - 06 March 2023
" Overall adequate experience "
" Car okay but front tyres needed to be pumped up as warning lights were on "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
ROME, IT - Reviewed by DANIEL - 05 March 2023
" N/A "
" Desk staff did not react to my request to have a AutoCar PlayCard "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by STEPHEN - 03 March 2023
" Easy "
" Very pleased with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VERONA, IT - Reviewed by STEPHEN - 01 March 2023
" All good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by KARL - 01 March 2023
" A great experience. I usually book Sicily By Car and will continue to do so. "
" Car booked was the car provided. Smooth checkout and checkin. No drama "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by CHARLES - 28 February 2023
" Best price every time "
" Car was fine but could be cleaner on the inside "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
MILAN, IT - Reviewed by NIKHIL - 28 February 2023
" Good value for money, easy to book. Online check in before pickup wasn't working, otherwise no issues with Auto Europe. "
" Friendly, professional. Car in good condition. No issues. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PERUGIA, IT - Reviewed by DOUGLAS - 25 February 2023
" We feel we were scammed at check in and charged an unnecessary additional 50 euros. "
" We were charged an unexpected 50 euros at check in to add another driver. We explained we didn't want a second driver but we were told at check in that this had to happen and we had to pay the additional charge. We were not happy but were not given an alternative. Is this a scam?? "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by LUISA - 23 February 2023
" 0 "
" being a frequent customer i was disappointed that they could not upgrade my car in fact i think i was given a smaller car than what i had booked "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 5
VENICE, IT - Reviewed by SCOTT - 23 February 2023
" See above "
" Sicily By Car are my 'go to' company whenever I'm in Italy. They have good prices, I've never been scammed and they have short queue at pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by IAIN - 22 February 2023
" Second time I have used Sicily by Car and the service and quality of the car has been excellent. They also provided the exact model selected. "
" No waiting, efficient service and a new car. Very happy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by GAVIN - 21 February 2023
" All good. "
" No problems at all, car was the model we booked in great condition and low mileage. No insurance pressure at pick-up desk. No issues while driving or upon return. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by MARK - 20 February 2023
" Highly recommend this rental car hire "
" Thank you - all worked well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENOA, IT - Reviewed by NIGEL - 19 February 2023
" All very good except for above "
" Excellent , however I think close to €100 euro to drop off at different airport is a bit much especially as people hire the car to take back to original base "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PIERGIORGIO - 19 February 2023
" Positive experience "
" Positive experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by MARCO - 18 February 2023
" ??????? "
" We picked up the car in the dark, as soon as I started to drive out of the car parks we knew there was a problem, we returned to their kiosk but it was closed. The car had a Brocken wheel arc, a huge dent under fron driver side sensor, I found some string to tie the wheel arch so that it might get us home but the sensor kept ringing for the entire time we had the car. Spoils our trip. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ROME, IT - Reviewed by PETER - 17 February 2023
" All worked well "
" Good friendly staff, great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ARTHUR - 13 February 2023
" Good service and good value "
" Apart from getting our luggage to the car everything else went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by JAMES - 11 February 2023
" Easy and successful. "
" Very efficient and all contact with staff was very pleasant. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
VENICE, IT - Reviewed by JOHN - 11 February 2023
" As above had to rent another car because of a technicality at the Sicily by car desk. "
" We were unable to take the car away because the named driver did not have the credit card. Therefore we had to take another booking out due to not being within the 48hours of amends. I booked through my account so I thought I could use my credit card at the counter the lady would no allow this. I called your number but your were unable to convince the rental car company to use my car. In the past using someone else's credit card for the deposit has not been a problem. I had to pay an extra £210 for a car! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by PHILIP - 08 February 2023
" everything was ok "
" everything was ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by GIANNI - 08 February 2023
" Value for money "
" I was happy that the service light was on and the vehicle had gone over it's maintenance the only reason I didn't go back to the desk was we were tight for time and there was nobody in the car park where the car was parked "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TURIN, IT - Reviewed by ALAN - 08 February 2023
" We have been using Auto Europe for many years and have always found the prices very competitive and the web site very easy to negotiate. "
" We were efficiently served by the Sicily by Car staff, both on signing out and returning the car. There was no hard sell for additional insurance. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VENICE, IT - Reviewed by EMANUELE - 08 February 2023
" Good "
" Car was in really bad conditions on the external part, not great "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
PISA, IT - Reviewed by NEIL - 08 February 2023
" Easy to book & very good rates "
" No hassle & very polite staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VENICE, IT - Reviewed by JANET - 07 February 2023
" q "
" Delivered as expected "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PERUGIA, IT - Reviewed by ROBERT - 04 February 2023
" See above "
" The team at Perugia airport are friendly and efficient, and the cars always clean in good order. They get 10 out of 10. However the support if something goes wrong is zero out of ten. Last year my hired car developed a puncture. Sicily by car did not repair the puncture. They came and took the car away, leaving me stranded. The house in 10km from the nearest shops. However, one of the Perugia airport team came to collect me when it was time to depart and himself took me to the airport. I lodged a complaint when I returned to the UK. I was charged about £50 for the repair of the puncture, from which I had no benefit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by DAVID - 31 January 2023
" Staff were all very helpful and efficient. "
" The car was exactly as ordered - probably slightly higher mileage than you would expect for a hire car and with the odd dint here and there on the bodywork but it drove well and I had no complaints with it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by BARRY - 30 January 2023
" Typically always use AutoEurope or my car hire ar Pisa Airport, which we pass through on a regular monthly-ish basis. Great agency that displays competitive prices. Thank you. "
" Easy pick-up and great car that delivered all that I needed. However, on return, even though I had filled up the fuel tank before driving to the airport and the fuel guage was showing full, the agent insisted the tank was not full. I was required to add a further 4 litres (only!) of fuel until the nozzle overflowed. The cost of the fuel was less than the money I had spent on cleaning the car, which I was not obliged to do. A littler discretion would not go amiss. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DANIEL - 30 January 2023
" Excellent "
" Excellent service and value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PETER - 29 January 2023
" Your process was simple, easy and rates were certainly better than they had been since covid. Overall very satisfied with you guys.., just a shame the actual car hire company wasn't quite up to standard in terms of car quality or initial service from the counter staff in the terminal. Will use you again and hope by then, rates will have normalised to reasonable levels ;-) "
" The queue system for attention is pretty useless unless you have roaming data. You have to scan a QR code for a number. I waited in line and explained this... was then given a number which meant I went to the back of the queue! I was also told off because I was early (approx 20mins). Seriously? They tried to put us in a much smaller car - Lancia. We ordered a Peugeot 208. Had to sign for the vehicle and damage report without seeing the car. They had a 208 in the garage which the staff down there did organised for us. Well done. However, the car was quite dirty and had way more scratches/damage than listed. The tank was not full - just under 4 litres short (checked at station just up the road). The oil was low so I purchased a litre to top up to the correct mark. The service light was on from the moment it was picked up (21420km). And.. the car had previously been in an accident which was not repaired properly - driving in a straight line, the steering wheel was turned to the left. Panel gaps were out of line on the offside (drivers side) and the rear door was catching on the front door every time it was opened. In total I took approx 30 photos of various items in cladding damages and dipstick level. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 4
PERUGIA, IT - Reviewed by RACHEL - 26 January 2023
" Easy, quick customer service. Recommended "
" Always efficient and professional a pleasure to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by LUCIO OSVALDO MARIA - 25 January 2023
" Great value for money, especially in such a busy period like during Christmas holiday time. Very satisfied! "
" Very good experience. The staff at the counter was kind and asked me if I had preferences about the car brand. The car had some small scratches. I was told that they were not noticeable by the staff at pick up point. At drop off had no problem at all, was all done in 5 minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VERONA, IT - Reviewed by KARL - 24 January 2023
" See for Sicily by Car "
" Car was not ready when we arrived to collect. Tyres had quite low tread so going into the mountains for skiing meant we lost traction a number of times. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by PETRICA EMANUEL - 19 January 2023
" Yes "
" Choose a small car There are an lot of narrow roads And bad drivers "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARTIN - 19 January 2023
" Competitive pricing "
" Good car and good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ILARIA - 18 January 2023
" all good "
" never had an issue thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by MASSIMILIANO - 14 January 2023
" I il back again...booking with Sicily by car "
" Nice peoples...very friendly, i really raccomend...definitely.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANGELO - 14 January 2023
" Very straight forward. No issues. "
" Very efficient, very straight forward on return of vehicle with prompt release of deposit. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by MICHELANGELO - 11 January 2023
" As above. AutoEurope should make sure the information provided is correct. "
" - the car had several scratches and looked dirty inside... we have been told it was not dirty, but rather 'worn out' which did not make us feel better - the rental was claimed to be 'at the airport'. We had to take a shuttle to P3, which was very crowded and put us at risk of plane loss. I'd like to formally complain about that since this was a major issue for us (family of 4 with many suitcases). "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 3
MILAN, IT - Reviewed by RONALD - 11 January 2023
" AE always offers the best rates - perhaps if you can allow users to add all information on the drivers licence etc just once and then pre-fill registration details with companies, it could speed things up further. "
" It would be better is SBC sent an email inviting you to pre register. There is a sign at check in asking you to do this - not easy on a phone with poor wifi. We eventually got there, and the car (Jeep) was great value however there was no windscreen washer in the vehicle at all, and there was an immediate warning to top up the adblue. This should clearly have been addressed beforehand. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ANCONA, IT - Reviewed by LAWRENCE - 06 January 2023
" Cannot find any fault "
" The courteous and efficient team at Ancona made both pick up and drop off as smooth as it could be - thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MAURO - 06 January 2023
" Good rates as always "
" Friendly staff, car had quite a few scratches but no problem afterall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ANCONA, IT - Reviewed by ALEX - 05 January 2023
" Ease of booking and service cannot be faulted, I come to Auto Europe when I need to rent a car anywhere "
" A very very smooth experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARI, IT - Reviewed by RAYMOND - 02 January 2023
" OK but they need to indicate all pre damage on the damage form "
" All OK but car had damage on commencement of hire but not indicated on the form "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FLORENCE, IT - Reviewed by FRANCESCA - 02 January 2023
" as above "
" Everything was fine and the counter staff were very efficient. However there was only one person at the counter and I had to queue for a long time as the people in from=nt seemed to have a complex transaction. It would have helped if there had been at least two clerical staff. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by VASILE - 31 December 2022
" Easy communication "
" Easy to acces Good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by WILLIAM - 28 December 2022
" The car drove so that's a plus. The counter staff were efficient and friendly. "
" The car stank of smoke, which disgusted my pregnant girlfriend. The exhaust was broken at the manifold, so it sounded like a rally car, even at 10mph. The washer fluid was not filled up. There was no ice scraper. The winter tyres were of such poor condition we skidded off the road. The out of hours fee of €40 is absurd when there are also 10 other customers paying the same amount. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
VERONA, IT - Reviewed by NICHOLAS - 25 December 2022
" Entirely smooth experience. "
" Excellent value "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BARI, IT - Reviewed by ITAY - 22 December 2022
" Eventually I was not able to travel due to personal issues If there is a chance for a refund it will he greatly appreciated "
" Eventually I was not able to travel due to personal issues If there is a chance for a refund it will he greatly appreciated "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENOA, IT - Reviewed by NIGEL - 18 December 2022
" All good except no final contract "
" I have not received my final email yet . I hope it is ok . I returned the car Full and the condition the same . The man said I will email you , so far nothing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by MASSIMILIANO - 09 December 2022
" Good staff...and I feel very welcome "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 08 December 2022
" Easy to book on the internet or by phone. Helpful staff. The option of paying a small premium to minimise problems if there should be a flight delay is very useful . "
" Very pleasant and helpful staff member at the desk. Happy with the car provided "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JONATHAN - 05 December 2022
" Quick and easy, friendly staff and we use them again "
" Friendly staff and easy to pick up car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by EMANUELA - 05 December 2022
" I would have said 10, but lately I have issues. If I login I get higher rates. So a registered customer instead of getting discounts pays more. I sent an email to customer care about it, but never got a reply. "
" I am often renting with Sicilybycar. I rarely encountered issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by PETER - 03 December 2022
" Fine - very efficient "
" pick up process very slow. Paperwork distribution by email very efficient. Drop off slow as no employee at the drop off area - had to go across to the pick up desk and when somewone was free return across to the drop off zone for a vehicle chack "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by MARCO - 30 November 2022
" Used Autoeurope a number of times and are pretty OK. no issues. "
" Ordered a Peoguet 206 cat instead received a Lancia Y - awful basic car. No C Control, very basic. I did not pay for basic. Felt short changed. Staff at desk were not interested and said 'its a car for three days - what do you want!' "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 3
ANCONA, IT - Reviewed by JENNIFER - 29 November 2022
" A very good service always providing a good selection of car hire companies "
" I have hired cars with Sicily by Car many times and have never been disappointed. The staff are always very friendly, polite and eager to help. I have always had a very professional service and will continue to use them "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by KEVIN - 27 November 2022
" Auto Europe are my preferred rental agent, they do what they say they will do and are their fir personal support, not automated messages, which I hate "
" Requested an Open Grandland, was given a Cupra ..... As they said no other car available. Usually Scarily by car are really good, also had my licence questioned and told wasn't value, I explained it was and to check previous rental history.... She finally accepted and handed over the car Not the service I am used to "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by ANDREW - 22 November 2022
" Always reliable and competitive prices. "
" I have used Sicily by Car many times and I have found them to be a reliable and efficient company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by BRIAN - 21 November 2022
" See above "
" Although the car was a little grubby ,it was mechanically sound for such a high mileage (60000 km +)and it performed well, and was very economical, and it suited my purpose. So I would use them again. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
PERUGIA, IT - Reviewed by PETER - 19 November 2022
" Easy pickup. Car park within walking distance of the terminal "
" Easy pickup "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by GLENN RICHARD - 19 November 2022
" Car was good and the hybrid model was very economical on fuel "
" The back seat was dirty with some kind of liquid which was not noticed by the staff at collection but cleaned immediately when brought to their attention BUT should have been noticed before that. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by DAVID - 17 November 2022
" good experience "
" efficient and trouble free "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by RAYMOND - 15 November 2022
" Great. "
" I was very happy with this booking, the pick up was quick, unusual for Milan, the car was just what I needed and very clean. Fuel economy was good. Drop off was stress free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by THOMAS - 15 November 2022
" Won't be using again "
" Utter crap. Arrived with a two and a half hour wait. Had to just leave in a cab. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by PHILIP - 15 November 2022
" Friendly and easy "
" Very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MARGHERITA - 11 November 2022
" When i got to desk, after queuing for 30 minutes, the made me feel totally unimportant and not very polite. "
" I tried to postpone my car hire 24 hours later. So i was actually using it 24 hours less But when i got to the desk my hire had been cancelled "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by MARTIN - 10 November 2022
" Great "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by STEFANO - 09 November 2022
" Very easy to book "
" I had a very good experience, from the check in to the check out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by FERGUS - 08 November 2022
" Spoke to a very Plesant lady Cristina De Campos on the 29/10/22, who was unable to help me with this booking in Pisa and could not find any car hire at Perugia Airport on the 30/10/22 on your website!! I had to book car hire on the Holiday Autos website instead. I found it unbelievable that you showed no car hire at 1PM on your website.....NOT GOOD ENOUGH!! "
" Did not use this booking due to a car accident on our way to Stanstead Airport on the 29/10/22. as we missed our flight to Pisa. Booke a new flight to Perugia for the 30/10/22 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by DANIELA - 08 November 2022
" 100% satisfied, highly recommended "
" I am always been happy with Sicily by car service, always friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by STEFANO - 06 November 2022
" All went OK "
" Quick and nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CLAIRE - 06 November 2022
" Give Philippa a pay rise he was great! "
" Philippa at Rome Ciampino was a delight! So helpful and polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by STUART - 06 November 2022
" autoeurope is an easy-to-use site enabling swift comparison of rental companies ... and allows cancellation up to 48hrs if plans change. "
" I nearly always choose Sicily by Car. Nice clean cars Reasonable prices No hard sell for extras Short queues! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by PAUL - 06 November 2022
" Nothing more to add. Good experience all round. "
" As ever, easy pick up, good car and a very easy drop off. What more could one want? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MICHELE - 04 November 2022
" easy "
" efficent,helpful, competitive price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PERUGIA, IT - Reviewed by PATRICK - 04 November 2022
" Pretty good however the type of car at booking appeared to be somewhat different to the car we received, but we managed. "
" Overall good service "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GAVIN - 03 November 2022
" Seemless "
" Seemless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by RICHARD - 02 November 2022
" as above "
" Miced experience at pick up: I had booked two child seats with autoeurope, but the child seats weren't booked whe I got there. One member of staff was quite unhelpful, suggesting that i leave my family there and drive to a shop to buy seats, but another member of staff was really helpful, and found the required seats in the garage, so big thank you to her. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BARI, IT - Reviewed by PETER - 02 November 2022
" As above €99 out of pocket due to weather delay even though we did email to let them know. It was probably cheaper to stay in a hotel and collect the car the next day "
" Due to poor weather and air traffic control delays at London Stansted, we arrived 4 hours late and out of office hours for collection, we were charged €99 for late collection but have no way of claiming this back via insurance or the airline as it was bad weather. I understand someone has to be paid to stay open late, but €99 is a heavy fee considering there were 7 more rentals on the same flight. This is why I have marked value as 1. We are out of pocket through no fault of our own. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PALERMO, IT - Reviewed by STEVEN - 01 November 2022
" Good car and easy hiring process. "
" Staff helpful and car in very good condition. Would def use again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by DANIEL - 31 October 2022
" Very good "
" Very smooth overall "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by JONATHAN - 31 October 2022
" Very good experience with Auto Europe again, will happily recommend to others "
" Overall, a good experience. The car had done 37k Km so had a few existing scratches etc which were pointed out when I picked up the car and generally it was in good condition with no issues for the 6 days. It was a little slow to return the car but I think that was because 3 other people turned up at the same time! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by KATHARINE - 31 October 2022
" Easy to book and good value for money. "
" Had a long wait (approx. 50 minutes to pick up car as there were only 3 / 4 desks open. Once at the counter the member of staff was polite and efficient. Couldn't find anyone for a while when dropping off - no-one was at the desk. Car was exactly as we ordered and in good clean condition. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARIO - 30 October 2022
" As above. Pick up was good at Fiumicino but Drop off at Ciampino was so easy. "
" Really good experience this time around after being apprehensive due to a previous experience with Sicily by Car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PESCARA, IT - Reviewed by KAROLINA - 29 October 2022
" great "
" very efficient pick up and drop off. we spotted some damage on the car that wasn't listed and the staff upgraded the car info but it wasn't even questioned at drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ATHULA - 29 October 2022
" Excellent "
" Friendly staff and easy servuce "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by LUCY - 29 October 2022
" would book with again "
" Very good experience, car was good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by LILLO - 28 October 2022
" Excellent. "
" Excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENOA, IT - Reviewed by RAFAEL - 26 October 2022
" Good overall experience "
" Great car. Had a hybrid one and was great with fuel "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by BOON YEW - 26 October 2022
" Auto Europe website was very useful and easy to use to help us find the right deal. Auto europe cover provided extra peace of mind. "
" Very good value and helpful staff. We were happy with the vehicle (Cupra Formentor) "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by JOHN - 24 October 2022
" For us we had value for money. Although the car was not without bodywork issues (being Naples I was not surprised) I would have been happier if the interior had been cleaned and upholstery cleaned. However the car performed fine and we had no issues. Everyone was friendly and efficient "
" The shuttle transfer, paperwork and return were all very efficient. The condition of the car was not great. Upholstery was very dirty and the car had a fair bit of damage as in dents and scrapes, but all were recorded. The car itself drove fine and everything worked. We had no issues so overall I have no complaints "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAGLIARI, IT - Reviewed by IAN - 24 October 2022
" See above "
" The staff are always good. The problem is the frequent long queues at pickup. I quite regularly hire from you. Can't you find a faster pickup for regular users? "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by THOMAS - 23 October 2022
" See above - cost is excessive. "
" Car hire at Pescara airport has become overly expensive. It's cheaper in Rome, Milan and Turin for similar periods of hire. Unjustifiable at Pescara. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by THOMAS - 23 October 2022
" See above - cost is excessive. "
" Car hire at Pescara airport has become overly expensive. It's cheaper in Rome, Milan and Turin for similar periods of hire. Unjustifiable at Pescara. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by WILLIAM - 21 October 2022
" Very positive, efficient, friendly could not ask for a better service "
" Very positive impression of the service, particularly the pre completion of personal data which made pickup very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GUY - 21 October 2022
" A superb effort from start to fish. Many thanks. "
" Great service , really good car , really good price. Perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVID - 21 October 2022
" No issues with this rental. Pleased to see Italian hire car rates are reducing at long last. "
" Very quick time to collect the car. Car was ok, more dents than noted, but no issues arose from this. Disappointed that fuel tank was 80% full on collection, yet noted as full to full. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by GORDON - 20 October 2022
" Staff were friendly and helpful "
" Bit of a wait but dealt with efficiently "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PERUGIA, IT - Reviewed by MICHAEL - 18 October 2022
" Good overall experience "
" Good overall experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by CLAUDIO - 18 October 2022
" good, but the car was dirty especially the windows "
" good, but the car was dirty especially the windows "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PISA, IT - Reviewed by JACQUELINE - 17 October 2022
" Excellent. "
" Polite, efficient staff and very pleased with the car. Would definitely use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVIDE ANGELO - 15 October 2022
" N/a "
" Despite I choose a full cover package, the most expensive one, Sicily by Car told me that this Autoeurope package it doesn't cover the damages of the car. I need to pay other 12 Euro a day to add this cover and I doubled the price of the rent cause I dropped off the car in another airport. The car was very old (105000 Km) and in bad condition. I will never use this provider again and in addition the personnel at the pick up counter was very unpleasant "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 2
PERUGIA, IT - Reviewed by SUZANNA - 14 October 2022
" Xxxx "
" Xxx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 13 October 2022
" Overall very good "
" Very good experience overall with friendly staff. Only comment I might make is pick up and drop off area is a little haphazard with parking areas of different rentals mixed up a bit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by DEREK - 12 October 2022
" As usual,easy and simple and,in this case anyway,a good choice of vehicles. "
" Straightforward pickup and drop off .Good car,clean .Friendly staff( actually didn't want the voucher,just the number).All good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BARI, IT - Reviewed by DAVID - 11 October 2022
" Process of booking through Auto Europe was easy and efficient "
" The check in and collection was chaotic due to lack of staff. Initially we were given the wrong vehicle. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
CATANIA, IT - Reviewed by CHRISTOPHER - 11 October 2022
" Generally good but it seems every time you book a certain care you never get it. Just boring. The choice of automatic cars is limited and overpriced. "
" As usual the car I booked and had confirmed was not the car I received. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SIMON - 10 October 2022
" HAVE TOLD AND WILL TELL ANYONE ABOUT MY HOLIDAY HOW IT WAS RUINED BY MY EXPERIENCE WITH YOU "
" spent two hours waiting to get the car - nearly ended in a fight with queue jumpers - staff useless - ended up not getting the car at all RUINED MY HOLIDAY "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARI, IT - Reviewed by ELIZABETH - 09 October 2022
" The transaction went very smoothly & the staff were very pleasant "
" Very good as usual except there wasn't any water in the windscreen washer. This seems to be a common problem with hire cars. I mentioned it when I returned the car & they thanked me for mentioning it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TRAPANI, IT - Reviewed by STEPHEN - 06 October 2022
" Most dreadful, rude and money grabbing service in the world DO NOT USE THEM "
" Totally unacceptable service provided, at collection kiosk staff could not be bothered, dreadful attitude of staff staff at collection point, extremely rude and unprofessional. Arrived at the collection desk at 23.02 hours and charged an excess charge of 45 euros, this was all they were bothered about, then told to go to the car, couldn't even be bothered to explain how to find the car, staff told us to check it over and take any photos of damage not marked on the collection sheet, fail to see how this could be done when it was dark and the car was wet from either rain or having a hosepipe on it, no member of staff to support us and go over the car with us. Worst service we have ever had when hiring a car, would never use them again. I will ensure that as many people as possible will know NOT to use this company EVER "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 4
PERUGIA, IT - Reviewed by CLIVE - 05 October 2022
" See above. "
" The car had body damage when we picked it up. It was notified and recorded, it didn't affect the driving, but it was somewhat unsightly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PERUGIA, IT - Reviewed by MARTIN - 04 October 2022
" Overall good "
" All excellent except long wait- 50 mins to collect car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by ANTHONY - 04 October 2022
" Fairly good value, efficient service "
" Decent car, easy drop off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by SUSAN - 30 September 2022
" . "
" The car has not been washed on the exterior so it was hard to tell mud marks from scratches. Luckily the staff knew how to record these marks before we drove off. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by GUELFO - 30 September 2022
" Everything went to plan very good service, will you again, keep up the great job. Thank you again. "
" Staff were very helpful, the car was new very nice, very satisfied. Thank you. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by JOZEF - 29 September 2022
" Great rental experience!!! We missed our connection and we were 4 hrs late at rental!!! Auto Europe was able to call Sicily by car and hold our rental car "
" Everything was great!!!! No problem!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARTIN - 29 September 2022
" As above "
" Sadly we had s break down which wastedvscwhole day of our tim "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ROME, IT - Reviewed by SHARON - 28 September 2022
" Would recommend Auto Europe, very helpful with changing my booking. Thank you. "
" I had to change my booking due to flight changes, was not looking forward to it but no problems, hassle free. Was very impressed overall. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by RUSSELL - 28 September 2022
" Have been using Auto Europe for years. For the first time ever, I cancelled a vehicle this year and the refund was dealt with instantly. Will continue to use AE. "
" Picking the car up would have been quick, but the customer (local) in front took ages. New car as described. 1 piece of damage wasn't noted on the paperwork, so I took a picture, but wasn't concerned as I had zero excess. Car was fine, drop off was excellent. Small pending payment on credit card was removed promptly. used SBC before and would again. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by STUART - 26 September 2022
" Auto Europe have so far been very unhelpful in getting my refund together for the first booking. In my mind this should stand with AE as they are the ones I originally paid. "
" Due to a delayed arrival of my flight the car rental collection was closed. I then had to source a taxi to my hotel (luckily it was close to the airport) I then had to return back to the airport to collect my car rental booking to find out SBC had cancelled my booking as a "No Show". I had informed Auto Europe about my delays and they had confirmed my emails. I then had book another car rental, I've now effectively paid for two cars and only used one. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by DAVID - 25 September 2022
" Yyy "
" Kkk "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by DAMIANO - 25 September 2022
" Painless at both collection and return. "
" Used them in the past. Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by JOANNE - 24 September 2022
" OK "
" Car not cleaned inside or out "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ALGHERO, IT - Reviewed by JAMES - 23 September 2022
" Can someone contact me. I have photos to prove the condition of thr car. "
" Why have i been charged £322.42. I returned the car in the same condition I pick up in. I was told the desk staff just to leave the keys even though i asked someone to check the car before leaving Alghero "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 3
ROME, IT - Reviewed by KAREN - 21 September 2022
" excellent all round service "
" Excellent all round service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by NICOLA - 21 September 2022
" Car not powerful enough, very expensive and with lots of damages to the bodywork. "
" I was charged for petrol when I had filled up the car 5 km before returning it! Very annoying!! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MILAN, IT - Reviewed by NICHOLAS - 17 September 2022
" As above "
" Really annoyed that, having agreed that all excesses were covered, I was asked to pay for roof, tyres and mirror cover additionally and for breakdown cover. This was extremely irritating. This spoilt an otherwise quite good experience. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ROME, IT - Reviewed by HOLLY - 16 September 2022
" ... "
" They claimed I had damaged the key hole of the car which I had never used and didn't even know existed! The car was covered in scratches and dents when it was handed over to me. They wouldn't let me give the car back without providing €400 credit card guarantee for the key hole damage which they were going to investigate. I would NEVER use them again and have told everyone I know to avoid them. I'd suggest you take them off your list of companies you offer deals from here. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by GARY - 13 September 2022
" Staff good "
" Car a bit old but no problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by FREDERICK - 13 September 2022
" Not convinced we got the best price. "
" It was straight forward generally though as with other rentals we had a problem find the drop off point and would very strongly recommend all providers to include a return Satnav address which would be so simple and save loads of hassle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by NEIL - 13 September 2022
" No problems at all "
" Very smooth transaction "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by SIMON - 10 September 2022
" All seems fine. "
" The member of counter staff was abrupt and disinterested. He was using his mobile while serving me. I signed for a car I hadn't seen and when I examined it the next morning (my pick up was in darkness) I found a wheel cap was missing (not mentioned on the paperwork). I also found the car to be unwashed and with a lot of birds mess on the bodywork. There was no fluid in the windscreen washer. I emailed asking why the car hadn't been washed and pointing out the missing wheel cap. No reply. I emailed again. No reply. When I returned the car I found the member of staff to be short handed and unhelpful. He found a scratch on the car which I had no knowledge of. When I asked him how he didn't know it was an old scratch he said it wasn't marked on the paperwork. I pointed out that neither was the missing wheel cap. He didn't respond. He asked me to sign for my acceptance of the new scratch and I refused. He then pushed a sheet of paper at me telling me to write all of my complaints which I declined (I had a plane to catch and I didn't trust him not to throw it away once I'd left the cabin). I asked for his name three times and he declined, telling me there was a staff ID number on the paperwork. I've now been charged £200. I have found the whole experience to be very poor and will avoid Sicily by Car in future. I've told others to do the same. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 4
BRINDISI, IT - Reviewed by DEAN - 05 September 2022
" Auto Europe, process was easy to book i have requested to make a complaint about the experience with Sicily by Car so we will see how that goes "
" Very disappointing, we have used them previously with no problems, the first car they gave us was unacceptable, was covered in damage and not at the usual standard i would expect from a car rental company for the amount paid. The staff member un the car park were extremely rude and unhelpful and quite agressive. When i went back to the desk to complain, they were dismissive to begin with. The lady said 'I dont think we have any cars without damage today!' Then when a bunch of keys was bought back they gave me an alternative which was much better but still felt like a downgrade from what was paid for. Returning the car was much easier i was directed to the car wash where a different staff member than before took a look around the car and was happy and a gave the keys to him and made my way to the airport. Very disappointed and would not use them again after this experience. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 1
PERUGIA, IT - Reviewed by JANE - 31 August 2022
" Not very impressed with this last experience "
" I found the staff when we took the car very helpful and polite,but the lady we returned the car to rude.Every time we had to deal with her in the past she as allways been the same "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by ADAM - 30 August 2022
" Please see note above. I would like to get my deposit back as soon as possible, otherwise will need to raise a formal complaint. "
" The car was great and drop off was simple and quick. However, I am still awaiting my deposit of €300 which was taken at the counter. I was also charged an additional €125 due to only having a debit card available to use as a deposit which, for some reason that was not explained, meant that I had to pay for additional insurance. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by LILLO - 29 August 2022
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by FRANCIS - 16 August 2022
" A positive experience overall. "
" Pick-up of car was straightforward; return less so. Car was not very new, but did what was required. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 7
MILAN, IT - Reviewed by LEIGHTON - 16 August 2022
" Very smooth process "
" Pick up garage not so convenient, staff at hire company very good "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MARTIN - 16 August 2022
" You seemed to be the cheapest so I guess you get what you pay for. I'd use you again but I seldom recommend anything to anyone. "
" Car was in a pretty sad state with lots of dents and scratches but it suited us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PISA, IT - Reviewed by ANDREA - 16 August 2022
" I have hired cars from Auto Europe over many years and have always been confident of receiving a good service. It would appear, this year, that hire cars are expensive. Costs in this regard may influance on my next trip to Italy. "
" Efficient. However, a smile from the other side of the desk would have been nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by MICHAEL - 15 August 2022
" All comments as above. I have no great issue with autoeurope but I'm afraid my overall experience was severely tainted. "
" The key issue is that I paid an extortionate amount (circa £600) for an Opel Corsa which had substantial rear end damage including some plastic panelling rubbing onto the tyre as a result of a previous collision. I fully understand global car shortages and supply versus demand but the price would be extortionate for a pristine car, never mind a badly damaged one. The extent of the damage wasn't expressed clearly at the desk. I also found additional damage which I took extensive video and photos of. So no, no a product of value whatsoever. At the drop off there was no one there for 15 minutes so had to wait. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
PISA, IT - Reviewed by HARRY - 15 August 2022
" I generally always have a great Auto Europe experience, and putting aside the car/child seat issues, this rental was no exception. "
" We were given a Lancia Y, an Economy Class car. This was described as suitable for 5 people, but that number would have been impossible to accommodate. The child seats we rented for the 4 days, were overpriced and very dirty and tatty. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
GENOA, IT - Reviewed by MARISA - 13 August 2022
" Cost of hire cars in Italy very high, not sure why. "
" Efficient, airport close to car, only problem no spaces for car on return to airport but able to leave it parked out of a space, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by BARRY - 12 August 2022
" All good. "
" Excellent, prompt service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by NEIL - 12 August 2022
" Despite paying twice the pre-covid rate for car hire, I was charged a further €304 on a very tenuous pretext - a derisory minute graze which was of no consequence whatever. This left a very bad taste in the mouth and soured our holiday experience "
" Discovery of an extremely minor graze on a wheel arch resulted in an extortionate additional charge while worse previous damage on a rear passenger door was not even recorded by staff. Opportunism at its worst!! "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by RICHARD - 12 August 2022
" Very good indeed. "
" Great service at counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PERUGIA, IT - Reviewed by ALASTAIR - 07 August 2022
" Very easy to book with Auto Europe and the ability to cancel and rebook is excellent. Staff in call centre are always helpful and knowledgeable. Prices high this year but this seems to be the case post - pandemic. "
" Very expensive in comparison to experience at Pisa with Dollar/Hertz in previous years. Car was mostly fine but had front tyres which were nearly bald. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PISA, IT - Reviewed by ANNA - 04 August 2022
" Excellent. See above. "
" The blonde girl on reception was charming, the man who we gave our keys to at the end of the rental was very nice too. The car was lovely, new with only 15k on the clock. A good experience (unlike Gold Car in Spain - they are charlatans who rip people off!) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by PETER - 01 August 2022
" ,Recemmnedation scores lower, just because I don't recommend services normally "
" .Good - check in could have been sleeker "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAMEZIA TERME, IT - Reviewed by MICHAEL - 01 August 2022
" x "
" x "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by MARK - 31 July 2022
" The car was very good. "
" Had to pay an extra €30 for breakdown cover. Disappointing. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by SCOTT - 26 July 2022
" Good way to find the best deals around. Thought customer service could have been a bit more helpful when speaking with them. "
" Easy pick up, car in good condition with no issues and easy drop off. I also got upgraded which is always nice! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FLORENCE, IT - Reviewed by EDWARD - 25 July 2022
" Great thank you so much "
" Great car and friend fast service, thank you to the Florence team. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by JULIAN - 24 July 2022
" All fine although the return drop off a bit confusing as we were given no formal paperwork "sign off" of the car (or none digitally afterwards)- just left with a lady in the car park who spoke no English so hopefully no retrospective comeback! "
" Everything was fine although the return drop off a bit confusing as we were given no formal paperwork "sign off" of the car (or none digitally afterwards)- just left with a lady in the car park who spoke no English so hopefully no retrospective comeback! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TRIESTE, IT - Reviewed by PAUL - 24 July 2022
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by CRISTINA - 20 July 2022
" easy and reasnable prices for the market "
" Great service - stayed open despite flight being 2 hours late. `very friendly and helpful. Car prices are very high now so can;t saw that it is good value. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LUKE - 18 July 2022
" took too long to confirm the booking with siciliybycar "
" poor value for money the booking suggested debit or credit card, however on pick up I was told I needed credit card and was then charged another £600 on top of my booking for a lower standard vehicle the counter staff showed me the fine print on page 3 of the terms that are not available until after the booking is made this is not acceptable and will be investigated by my legal team "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PISA, IT - Reviewed by JAMIE - 17 July 2022
" Simple and efficient service "
" Excellent and friendly customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by LOUISE - 16 July 2022
" Simple booking, pick up and drop off process with no pressure to take out additional cover/extras at pick up "
" Helpful, efficient staff at pick up. Easy to find the car and it was in really good condition. It was easy to drive and efficient fuel wise. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by JULIAN - 13 July 2022
" Good value excellent service and nice cars "
" Very quick car pick up and drop off and the car was a very nice drive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by SHELDON - 10 July 2022
" As above - we have been using Auto Europe for many years now and overall have always received vry good service from Auto Europe - usually we have no problems with the particular rental car company supplying the car rental - sometimes not the case. "
" rental costs were much higher than all our previous rentals with Sicily by Car The car was not really very clean when we collected it and after we were away from the airport, we discovered that there was no water in the windscreen washer unit tank! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PERUGIA, IT - Reviewed by MICHAEL - 07 July 2022
" Everything went smoothly. Just can't get over the price and how disappointingly basic the car was. "
" I'm fairly shocked still over the price I paid for 12 days car rental. The total came to £1,665 and I was driving a Lancia Y. The cars standard and drive felt like it would have been bottom end 20 years ago. I understand there must be extreme difficulty getting cars at the moment and demand totally outweighing supply. But even so, I felt overcharged and short changed with the car. I was travelling with a large group and clearly had the worst deal amongst us. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BRINDISI, IT - Reviewed by FEDERICO - 07 July 2022
" always best rates "
" Car not clean with over 100k km and scratches everywhere, screen wash broken. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TURIN, IT - Reviewed by CRAIG - 07 July 2022
" Would highly recommend the branch in via Nizza. "
" Excellent service from Veronica, polite and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by JULIAN - 05 July 2022
" Auto Europe was fine for booking "
" Cars not properly checked over. Came with no screen wash so had to pull off the autostrada when it got dirty. Previous time with Sicily by car, the car provided had a flat tyre and warning light on the dash regarding this but decided to give them another go. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 3
VERONA, IT - Reviewed by DAVID - 05 July 2022
" . "
" . "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
VERONA, IT - Reviewed by RICHARD - 04 July 2022
" Easy to see pricing comparisons with no hidden extras "
" Efficient car collection experience with no wait and minimal paperwork "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARK - 04 July 2022
" Excellent all round "
" I was a little nervous to use the company as if not heard of them but the whole experience was so easy. Collection was speedy, with no hard sell for extra insurance. The car was new and drove really well. Drop off was quick and simple. Overall it was an excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by STEPHEN - 02 July 2022
" Car was clean and tidy. It did the job required. Was not in perfect condition when received but nothing serious. "
" All went well. Staff could have. Been more friendly but that may be a language issue. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
VENICE, IT - Reviewed by IAN - 30 June 2022
" Worst rental car pick up putting us behind schedule with no apology "
" Waited an hour and a half to get our car.long queue with just two staff, then when the queue got down to 4 people they put another member of staff on "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by SHANANNE - 29 June 2022
" The same as question 3 "
" We had an awful experience. I forgot my driver's licence and despite my partner who was going to drive having his license and credit card, we had to rebook and pay for another car which was probably the original car we were going to hire! I understand that it may be in the small print but I don't understand why? I had a car that I had paid to hire. I had my ID to prove it was me, but wanted my partner to drive rather than myself. There seems no reasonable answer as to why we couldn't do that except that the supplier is taking advantage of customer misfortune. We had to pay an extra £500 for the person who was going to be a secondary driver to become the principal driver. Both AutoEurope who I phoned and Sicily by Car blamed each other for the fact that it was impossible to change the name even though we were there in front of them having to rehire the same car. It seems criminal robbery to me. Travel is difficult enough at the moment and the flat refusal of companies like yourselves to be reasonable in these situations just makes it worse. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
OLBIA, IT - Reviewed by PAUL - 27 June 2022
" Experience was fine, the main issue is that prices have more than doubled which means future trips may be priced out of the market. I had to downgrade the car from mid size to economy and even that was more than double the price of a mid size for the same period in 2021. "
" Efficient, friendly service with not too much overselling (Once I explained I had refundable cover with Auto Europe) "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by STEVEN - 27 June 2022
" Good experience and would use again. Please note however that the car you get may not be new or very clean on the outside......... "
" Car was old (58,000 km) and very tatty on the outside with dents and scratches on almost all panels. It was also dirty on the outside. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 3
ROME, IT - Reviewed by ANDREW - 23 June 2022
" Signed off the car with no issues in Italy. Arrived in UK and charged almost 130 pounds the next day. Ripped off. "
" Charged almost 130 pounds for damage which was already on the car when i picked it up. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by CHETAN - 23 June 2022
" NA "
" There was initial confusion as they wanted the customer to have Premium Credit Card which was not mentioned. Also, the car had full tank which was returned with full tank but we were told it was not full and they had to refill at a cost of £58.82 which is more than half tank of fuel "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 5
ROME, IT - Reviewed by ALCUIN - 23 June 2022
" Auroeurope's online site makes comparison of companies and rates easy. We've used them successfully for years. They are contactable and helpful if a problem arises. "
" Well staffed at the airport. Collection and return of vehicle extremely smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by PAUL - 20 June 2022
" Clean, newish car and an unexpected upgrade so very happy. "
" Excellent as always except for the price! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DAVID - 19 June 2022
" See above "
" I was warned to return it full, but was unaware that the motorway went straight into the airport with no petrol station, so I have incurred a 35 euro penalty The car was badly scratched but that was acknowledged as previous damage after I emailed "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by MARCO - 16 June 2022
" Overall excellent experience "
" My only comment is when we picked up the car, only one person manning the desk "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by REMO - 13 June 2022
" Thank you auto europe but Sicily by car hire was expensive car hire "
" very expensive car hire for just a few days and I was not greatly impressed with my car "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALGHERO, IT - Reviewed by PHILLIP - 10 June 2022
" Very happy with everything. Had total confidence in the car and the company "
" Very straightforward pick up of the car. Very pleasant and helpful staff. Car very clean. Would highly recommend Sicily by Car. Definitely use the company again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DAVID - 08 June 2022
" All went well. "
" Sicily is a big diverse island with a lot of interesting things to see. This is best experienced through use of a reliable anf comfoertable car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PHILLIP - 07 June 2022
" Excellent really "
" Counter pick up was a little slow but other than that all good thank you "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by MARK - 07 June 2022
" Not happy in fact it's put me off going on holiday again and still waiting for my money to be refunded NOT HAPPY "
" My flight was delayed by 2 hours when I went to the desk to pick up the car the women said my car was cancelled because I was late she said don't worry you can hire a new car I said OK she then said it will cost £3500 for a week on the same car she was laughing while she said this I said I can't afford this she said its not her problem "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by SEAN - 07 June 2022
" I am disappointed with Auto Europe. I booked this car at a ridiculous price for a week because the filter said it was in the terminal but it wasn't in the terminal at all, in fact it was a mini bus ride to the hire location "
" I was told the car was new and had no damage but it did have damage. When are hire firms going to be straight with customers. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by JAMIE - 07 June 2022
" I do recommend auto Europe and am a regular user! "
" Efficient, friendly, quality car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by NICHOLAS - 07 June 2022
" Happy "
" Value was great compared to others but left a 6 as much more expensive (10 x more) than a couple of years ago "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by ALAN - 04 June 2022
" Good easy booking process "
" Prices are a ripoff this year but Sicily by Car is no worse than the others, possibly slightly better. The car was too small to be in the category . "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALISTAIR - 02 June 2022
" . "
" Good service and the car was as expected. On this occasion, it was more expensive than previously but all car hire has increased considerably and it was on a par with others. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by IAN - 01 June 2022
" No Problems at all "
" Overall, Very good , No problems at all, very friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by RODNEY - 30 May 2022
" will consider further , how we travel. might resort to a car pick-up and taxis. Really not sure we want the hassle of the car hire lottery . "
" The pick-up was a nightmare. 1. This car rental counter is not in the same location as the previous 4 or 5 times we have visited- so an abortive trip to the first location with luggage , then seek instructions and relocate. Auto-europe could issue a simple route map to customers . then massive queue- take a number . no seats inside the hall and only 2 or 3 benches outside so had to leave wife and luggage outside . 2.5 hours or so after arrival to collect car. Not good . just not enough staff and although everyone had prebooked still took good time to process customers. I assume that this company might give better discount to agents ans all the other companies were quieter. The drop off was not bad but signage was almost non existant and I ended up in the car park , had to ask and then exit car park and return to drop off point. Once there it was good . The operative spoke englist , checked out the car and not long after got confirmation that all good no damage etc. Hopefully the reserve excess on my card will be released in about 7 days ? "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by ANNA - 30 May 2022
" On this occasion the best price I could find for a hire car on airport was with Auto Europe. This is not always the case so shop around. "
" The requirement to update a sketch of the vehicle with any 'extra' dents or scratches before leaving is not easy particularly when it is dark and particularly when the vehicle is dirty. The inside of the windscreen looked like it had never been cleaned. Having said that the car worked fine and being a diesel engine was particularly economical. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by GAETANO - 30 May 2022
" Good experience,but very expensive ,especially as we did not do much driving around ,hopefully the prices will come down. "
" Very long wait in the hot sun ,to get to the counter ,otherwise good,expect the prices are very high,hopefully the prices will come down..Very efficient... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DOUGLAS - 30 May 2022
" Dd "
" Ss "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PISA, IT - Reviewed by JEREMY - 28 May 2022
" See answer to 3 above - no problems with Auto Europe and would use again. "
" Car provided (Seat Ateca) probably better than Opel Grandland (or similar) booked so no complaints. Staff very easy to deal with going out and coming back, not long to wait either time, except having to wait a short while after collecting the car to report more existing minor damage than identified on collection details. Only problem with Seat is that the sat nav did not work but the Opel car booked did not come with sat nav so could not really complain, just unfortunate. Generally a positive experience for the first time with Sicily By Car and would use again. Only general issue is car rental seems extremely expensive in Italy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PERUGIA, IT - Reviewed by RICHARD - 27 May 2022
" all good "
" prices seem to have doubles since last year "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JANET - 26 May 2022
" Easy to pick up and no pressure to take out extra insurance. Car was quite new and in gd condition, "
" A few more signs would be helpful in the main airport to direct you to the pick up .I found it very confusing on the returning of the car ,not sure where to go ,more instruction is needed. Apart from that everything great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by COLIN - 24 May 2022
" Everything went as well as I could have expected. Just need to get the staff to be a little more welcoming. "
" The guy on the front desk when I picked up the car was not the most friendly but he did what he needed to do. Just the odd grunt sign here. The car was not very clean when picked up with more marks and scratches on it than on the paperwork that was signed at the front desk. I took pictures of all these and told the guy who helped with the rear light that was also not working. After a good clean by me at our villa the car looked like new The Opel Mokka 1.6 did a good job and got us to all the places we need to go with no hassle. No spare tyre which was a little worrying as the road on Sicily are very bad. On return the young guy could not of been more helpful. Really nice and chatty and even let me off being a few litres under the full mark. Would I use Sicily by Car again. Yes but just need to be a bit more friendly on the front counter. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LAMEZIA TERME, IT - Reviewed by CLARE - 24 May 2022
" Overall the experience was good but they need more staff to cover busy times "
" There were long queues at this window while all the other providers had no queues. Whilst the staff were efficient and pleasant it took nearly an hour to be served "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by REMO - 23 May 2022
" I always use Autoeurope "
" Good service but expensive rental "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by STEPHEN - 20 May 2022
" Very straightforward booking process. Clear pricing. Excellent customer service with a query. "
" Quick check-in in terminal. Car park five minute walk. Simple drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by THOMAS - 20 May 2022
" hassle free "
" Despite giving all info/details (passport, driving licence, credit card, booking reference) on line before arrival, I had to give them all again at the counter. Unnecessary delay in collection. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ROME, IT - Reviewed by GEORGE - 20 May 2022
" reasonable price "
" Nice little car "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PESCARA, IT - Reviewed by ANTHONY - 19 May 2022
" Overall very good-If my Italian was half decent I'm sure I'd understand the bits I struggled with Very happy with the overall experience "
" Very good overall Only (slight) issue is being presented with documents to sign in Italian (Not translated) at 23:00 and not really understanding what you're signing. However, good car, excellent drop off service Will use again "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by MICHAEL - 19 May 2022
" no "
" no "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by VANESSA - 18 May 2022
" Easy and pleasant experience "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GUELFO - 16 May 2022
" Hi I would recommend auto Europe to anyone. I've used you before many times. And I am very pleased with your service Thank you very much. Regards Guelfo "
" Hi The service was excellent and would recommend Sicily by car rental to anyone . Thank you very much "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by GEOFFREY - 15 May 2022
" all went well "
" very professional "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by BRADLEY - 14 May 2022
" see above "
" car was nice, but needed to have it diesel DEF filled so beep evey time we started the car or went over 100 km it would beep. very annoying. windshield wipers could of been in better shape. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by MATTIA - 13 May 2022
" Overall good experience. But the vehicle was not very clean, both the inside and the outside. "
" Good experience overall. Friendly staff and informative. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by AMANDA - 10 May 2022
" The car felt quite old and slow acceleration but overall it was fine. "
" It took a while to collect the car at check in desk as several people before took a very long time. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PESCARA, IT - Reviewed by ERIC - 07 May 2022
" Rarely give 10 or max marks as I believe that if you are in a customer supply business then there should always be the endeavour to give an even better service. "
" Since the start of COVID and now with restrictions easing the cost of car hire does seem very high.Collection was very good. Car was in good condition. A very nice vehicle to drive. Only down side was representative would not check the car and give me a final bill. I returned the vehicle with a full tank and no damage caused by me. In the past I have been accused of late return, damage that if there was any, had not been done by me. Friends have been charged for fuel when in fact like me they returned with a full tank. I do have another booking with Sciley by car hire and hope that shortly I see the return of the money charged in advance with no deductions. I have used Sciley by car before and have been pleased with the service, including the checking of the vehicle on return. Really hope that they can do this check in the future for me and others as it really does put people at ease, and would also increase my likely hood of giving a higher score to the questions you ask. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by SASSAN - 06 May 2022
" very poor - unsafe car, inoperaple damaged windshield wipers, dirt film on windows - dangerous. "
" I booked a fiat 500x but received a similar vehicle - which is ok as they are terms of reservation. Car was filthy and window washer blades broken so when it was raining very poor visibility plus the front interior windshield had a film of dirt which reflected the lights from othet cars causing even further visibility issues. I would never rent a car from autoeurope again given i have wxpectstion that basic safety festures like operstable windshield wipets and clean windshield is a basic for a car rental. At return i told the Sicily by car representative that your poorly maintained and cleaned vehicle will result in an accident and potential injury. this rental amount should be credited in full. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 4
PERUGIA, IT - Reviewed by PAUL - 06 May 2022
" Speedy collection of car with a drop even easier as the SBC agent was in the car park on our return. "
" I have been using Sicily By Car for many years and they have always been friendly, efficient and provided good cars at competitive prices. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by JOHN - 04 May 2022
" Efficient "
" Very good service and a fair price "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by NICHOLAS - 04 May 2022
" Auto Europe provided the best deal and excellent customer service as always. "
" Easy to find desk and car, staff very helpful. Car brand new and in great condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALAN - 04 May 2022
" Easy to book, competitive pricing and occasional upgrade !! "
" Always try to use Sicily by Car, friendly staff and helpful drop off personnel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by JAMES - 02 May 2022
" First time using and very pleased "
" First time using and very pleased - especially to not have been ripped off etc "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by ALAN - 30 April 2022
" I was very likely to recommend Auto Europe. I have used you almost exclusively for maybe 25 years. But the staff in Sicily by Car had your logo on their clothes which leaves me to believe you are neither independent nor straightforward, and contributed to the chaos I experienced. "
" Arrived at car hire at Naples airport to find a long queue for Sicily by Car. we waited for just under two hours to obtain a car. That is appalling. Maybe the car was €30 cheaper than another agent, but wasting two hours of a four day break, is horrific. Never never never again will I use Sicily by Car. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARI, IT - Reviewed by COLIN - 30 April 2022
" All very straightforward, no hassle at any point. "
" All went smoothly, it was easy to collect the car and it was what we ordered. Best value I could find when I'd searched earlier, seemed pricey for a small car but our rental included Easter. No pressure to buy extra cover when I collected (I have annual cover). The hire period went without issue. Drop-off was even easier, just parked and left the keys with a rep. I swiftly had acknowledgement that SBC had cleared my deposit. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVID - 23 April 2022
" Best price and really friendly helpful staff on the phone. Website and follow up emails really effective. "
" Auto Europe brilliant. Staff on desk lovely and and drop off. Collection of car and assistance sorting out additional scratches and functionality of the in car info system could have been a lot better "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by PAUL - 23 April 2022
" car and drop off fine. Pick up very frustrating after a long journey to Rome and a long drive after pick up "
" 45 min wait at pick up due to slow moving queue "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
OLBIA, IT - Reviewed by TOMASO - 23 April 2022
" Too expensive 2022 is a year that the rental price is too expensive!!!!! "
" Car East ok, staff and castumer service are ok buy price For renting is too expensive!!!! Is too expensive to rent a car in Olbia! I'm from Sardinia and I never and never see pricey like now! Is shocking how the price's grows!!!! Please think about that because lots of people are very upset about that and clients are changing destination to find cheap solutions!!! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by CHARLOTTE - 22 April 2022
" Really bad. "
" Extra charges applied as my flight was delayed. I called to inform them I. Advance and they said it was no problem. Then at the desk I asked the counter staff why they were charging me and asking me to sign a late arrival sheet- they lied and said no extra charges were added. Then they charged me over £100 extra. Terrible experience I will tell all my frequent traveller friends to avoid them and your service. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by STEFANIA - 21 April 2022
" Overall good value for money and straightforward "
" Staff was very polite but not enough of them to deal with demand so we had to queue for 45mins "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by NICHOLAS - 19 April 2022
" Very good. Will continue to use "
" Fast collection process. Best so far "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by ALEX - 19 April 2022
" Just great from start to finish! "
" We had a lovely, kind man who made the collection of the car very easy at Catania airport. The car was exactly what we booked and in very good condition. The systems and extras were clear and there was no pressure to spend more. Drop off was easy and again staff very friendly and welcoming. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by JAMES - 19 April 2022
" I will definitely use sicily by car again. "
" The car was dirty, but in good condition. No staff in the car park on arrival or departure. But counter staff very efficient & friendly. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BARI, IT - Reviewed by MICHAEL - 19 April 2022
" All good would use again "
" Car handed over within 5 minutes of arrival - all great One issue - car was not completely topped up with fuel ...a bit frustrating "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRINDISI, IT - Reviewed by LIVIO - 19 April 2022
" I have been using Auto Europe for over 20 years and have referred it to many of my friends that are now your clients, so in that sense i am satisfied, but this recent experience has left a sour taste i am afraid! "
" I suppose the main issue relates to the relationship between cost, quality of car and value for money. The cost for one week for an inferior car which at best should cost only a quarter of what i paid was little short of daylight robbery, and on top of that they really felt that i should add additional insurance. Not very happy. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 2
PISA, IT - Reviewed by STUART - 19 April 2022
" I love the flexibility of AutoEurope "
" I nearly always choose Sicily by Car, nice cars... reasonable prices... great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by ELENA - 17 April 2022
" I would rent a car with this enterprise again, no doubt. "
" Everything was perfect. No queue when we picked up the car, neither on the drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by CHRISTOPHER - 15 April 2022
" Very good "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PERUGIA, IT - Reviewed by JANE - 15 April 2022
" Great "
" Very knowledgeable pollite and experienced staff would recommend to anyone. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by DAVID - 15 April 2022
" mm "
" mm "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by KEITH - 14 April 2022
" Rented twice in the past two months, once in Ancona and once in Palermo and the service was excellent on both occasions. Thank you "
" The staff at check in desk very helpful and efficient despite plane arrival 2 hours late. Car was very low mileage and in pristine condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by HEATHER - 11 April 2022
" Everything was fine thank you "
" Thank you for your courtesy and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LORETTA - 10 April 2022
" Young lady at check in was very professional and efficient. Thank you "
" Excellent assistance at Linate- quick checkin and drop off very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GERARDO - 07 April 2022
" Awful! "
" My flight was cancelled on the 31 March at 4am. I had to make alternative travel arrangements which meant I arrived in Rome at 14.15pm instead of 10.30am as planned. I tried calling Sicily by car at the number indicated on the voucher but nobody responded. I tried loggin and change the pick up time but couldn't login. Once arrived at the counter Sicily by car informed me my booking was cancelled and charged my 166 euro plus damage insurance. This is the last time I will use your services "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PESCARA, IT - Reviewed by PAUL - 06 April 2022
" Have never had a problem with Auto Europe even when cancelling a reservation. "
" First car provided had to be returned after two days, replacement car and process good although language a bit of a problem along with contacting the airport desk. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by BEVERLY - 04 April 2022
" See above "
" It is years since I worked with and used SBC as a supplier and client. The whole set up is very professional and client friendly from the website to the staff. Unfortunately the car suffered damage by a third party and the matter is still being sorted out after a week. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by MARK - 03 April 2022
" Excellent! "
" Very Good experience. Great car at a great price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by FRANCIS - 03 April 2022
" Good car but slow service. "
" It is the usual story with Sicily by Car. Service is very slow. There is no sense of urgency or customer service. I waited 40 minutes to reach the front of the queue. When I did receive the car, I found two bit of damage that were not recorded - one very large. That is poor administration. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SHIVAPRASAD - 01 April 2022
" Good deals available "
" Good fast service "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by STUART - 31 March 2022
" I like the flexibility of booking with Auto Europe "
" excellent service yet again. Nearly always use Sicily By Car when I visit Pisa these days. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by PATRICK RALPH - 30 March 2022
" Sicily by car were a good rental company to deal with "
" Overall the counter staff were very helpful and the car was clean & good to drive. I recorded slight damage when I collected the car emailed it to them - no claim on return. Please note that the car rental shuttle bus operates 24 hours not just in the morning as your notes told us! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PISA, IT - Reviewed by GIOVANNI - 30 March 2022
" Disappointed. One of the passengers is 82;and the walk was very difficult "
" There was No driver for the shuttle bus and we had to walk in both directions "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MATTHEW - 29 March 2022
" All worked as expected "
" All worked as expected "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PERUGIA, IT - Reviewed by GRAHAM - 29 March 2022
" If these prices are kept against competition you are destination car hire in Europe . Confusion re international driving licence requirement was a little concerning on phone as its a basic in car hire . Seemed not to be required on arrival . It is stated in the small print but not in "documents required on collection " "
" Car needed a check on timing unless its how Citroen engines run ! Extensive electronic signing of forms on arrival could be done/ read /uploaded pre departure as no time to check what was signed for .Then related to designated car on arrival .Very pleasant staff to be commended . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by ANTONIO GIUSEPPE - 28 March 2022
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PAUL - 27 March 2022
" All went as planned "
" Group booked was unavailable but I was happy with the car provided no "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by KENNETH - 26 March 2022
" Hassle free and very efficient service "
" Hassle free car hire yet again from Sicily by Car at Perugia airport. Took longer than usual to book in but guess the queue was long because of the reasonable price and therefore more people choosing them. The member of staff was already in the car park when we dropped off the vehicle ... we were very impressed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by GENNARO - 25 March 2022
" I found very good service and prompt getting the car. "
" Quick, quick service and good drop off. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by LELIO - 25 March 2022
" Unfortunately the vehicle had suffered lots of dunnage by previous hires "
" Unfortunately the vehicle had suffered lots of dunnage by previous hires "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ROME, IT - Reviewed by RONALD - 25 March 2022
" Fiumicino is like a huge maze. All car hire firms suffer from the infrastucture, but Sicily by Car has been one of my favourite hire companies for a long time. Not picky and always good value for money. "
" No probs with car. Only complaint is size of Fiumicino and lack of seating for disabled and people who can't walk even short distances! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by FRAN - 24 March 2022
" I Have rented through Auto Europe a number of times and each time you have offered the cheapest from other comparable sites. Your booking system is easy and overall I cant fault your company. However I am shocked at the cost of rentals in Italy , I don't know what has happened! I am not sure how much longer I can afford to rent, even from you! "
" I have rented from Sicily by car and always received a nice car. This time I don't know what happened. The car was dirty and had clearly never been cleaned. It had numerous bumps and scratches all over, not in one place but from what was obviously any number of dings. The steering wheel was worn through at the top, there was a warning light of some sort, which I only discovered at the end was tyre pressure, but when I pointed it to the man who received the car, he said don't worry it is just the sensor. Well, I had worried!! For two weeks, I just couldn't do anything about it!! There was a fairly significant rattle when the heater was on as well. On checking in the lady had offered me two different Fiats, I laughed and said that I didn't know, and I had no experience of either so couldn't say, and left it up to her to choose, at which point she put those keys back and handed me the key to the car that I ended up with, which wasn't a Fiat but something else entirely (I cant remember the make} "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PERUGIA, IT - Reviewed by JENNIFER - 23 March 2022
" Provides a good choice of car services to choose from at competitive prices. "
" The staff were friendly and professional as usual. I always receive an excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by MIKE - 23 March 2022
" all good as per usual "
" car was fine but a bit battered, lots of scrapes, on this occasion it was not a problem as no weddings or social events! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
TURIN, IT - Reviewed by JAMES - 22 March 2022
" Nothing to add "
" We have used them before and never had any problems. The cars were sanitised and were relatively new "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ROME, IT - Reviewed by PIETRO - 20 March 2022
" Just a great company to deal with.Pietrof "
" All ways a first class service-friendly staff just a pleasure to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by BRUCE - 15 March 2022
" The screen washer did not work, clearly the vehicle was not checked efficiently. The boot was dirty, therefore not cleaned properly. "
" Staff were fine, although no explanation about any features of the car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
VENICE, IT - Reviewed by FABIANA - 15 March 2022
" a "
" No hard sell on the extra insurance, quick service, straightforward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GARY - 14 March 2022
" I've used Auto Europe many times and haven't had a problem yet. "
" Very good value. Friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by EARL - 13 March 2022
" If I was asked, I would recommend "
" New car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ARTHUR - 13 March 2022
" Always my first choice "
" Good value and service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by GARY - 13 March 2022
" Overall the car got me to where I was going and back to the airport. "
" Only one serving at counter - slow service with only one person being served in front of myself. Car had several marks on it and needed a service. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PERUGIA, IT - Reviewed by RICHARD - 12 March 2022
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by STEVEN - 10 March 2022
" See above "
" We hired a car with winter tyres to go skiing in the Monterosa. We were told to stop at services to buy diesel anti-freeze additive. I would have appreciated being able to buy this at the hire company desk "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VERONA, IT - Reviewed by JULIAN - 09 March 2022
" Nothing else "
" Wasn't impressed that car was provided with a flat tyre and warning light on dashboard. Another adequate car was provided "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MILAN, IT - Reviewed by HELEN - 08 March 2022
" I have used Auto Europe on many occasions and continue to recommend them. "
" Our flight was cancelled and the rearranged flight was delayed so the car hire office would have been closed by the time we landed. The hire company took the time to call to advise of this and offered to stay later (at an additional cost) or to hold the car until the next day. This was great customer service and really appreciated as we were already stressed with the flight issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by HOWARD - 07 March 2022
" All good. "
" Very good service. At Linate they had three desks and three staff members sorting out customers, (this rarely happens in my experience with some car hire companies). "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by STUART - 07 March 2022
" Excellent, as always. "
" Sicily by Car are always reliable and quick. Cars may look a little more 'used' than some of the bigger names, however the pricing and excellent service balance that out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by BARRIE - 06 March 2022
" Straightforward "
" No hassle. Much better than competitors "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BRINDISI, IT - Reviewed by ANTHONY - 04 March 2022
" Quick and easy pick up and drop off . "
" Very happy with service and car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BEVERLEY - 04 March 2022
" Good. Would use again "
" Collecting car was excellent. My only criticism is that I had to return the keys to the rental desk and had to queue behind people collecting hire cars. Usually the car gets checked in the car park which saves time. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 10
GENOA, IT - Reviewed by ANDREW - 04 March 2022
" Good as always "
" I am in dispute with them about damage to the car. They seem to be in error but I can't confirm this at this time and I don't know how they will deal with it. But it is hassle. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
TURIN, IT - Reviewed by BARRY - 03 March 2022
" See section 3. "
" Charged an additional £70 as credit card was in wife's name not mine despite joint credit card account. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SIMON - 03 March 2022
" Disappointing I didnt get any money back for dropping the car off early "
" Everything was good, except the car with 20,00kms, oil light came on after 1hor driving. It was late a night with no where to buy oil. I got lucky and a hotel I stopped at sold me some oil which was the correct type. When I mentioned this at drop off, they guy asked do you have a receipt. I said no,but here is the bottle and I have had no mention of reimbursement. We also dropped the car off 2 days early, but so far there has been no mention of a refund of any sort. When I called to ask if we could drop the car off early I was advised there would be no refund fro dropping off early. Which is disappointing "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by PHILIP - 02 March 2022
" everything was ok "
" the service at naples was good but the car was a bit scruffy and worn "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PESCARA, IT - Reviewed by LOUISE - 24 February 2022
" Happy in general with AutoEurope but Sicily by car are not my favourite at the moment "
" The integrated sat nav didn't work on collecting the car. The car had a usbc socket and I didn't have a suitable cable. Nobody at the pick up station was available to help me. I got lost driving to my destination. The following day I googled how to reset the satvav. Not happy with this service as a lone female at night. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
VENICE, IT - Reviewed by SCOTT - 24 February 2022
" All straightforward with no funny business. "
" I've used Sicily By Car several times before and its always worked out well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by SAVERIO - 23 February 2022
" Very good "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANTONIO - 23 February 2022
" Used auto Europe before one of my preferred options as I am a frequent customer but always look at prices and what car I am getting "
" Ordered a diesel tried to give me petrol the car they gave me smelt of smoke and had done 68,000 kilometres "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 4
MILAN, IT - Reviewed by MARK - 23 February 2022
" Good value rental price for a mid size Suv. Cancellation policy used previously is good. Overall would definitely use again. "
" Car was generally fine if a bit scuffed up,. I had to check and then request snow chains which were eventually provided. There was also a requirement to stop and buy deisel antifreeze to prevent fuel freezing in the mountains, which was not provided or available to buy at pickup. Those minor points aside, everything went fine. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PISA, IT - Reviewed by PHILIP - 22 February 2022
" Good "
" Good except we had to wait over 20 minutes for the customer to be dealt with in front of us "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by STEVEN - 22 February 2022
" Good value car rental "
" Good clean car, good service "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by PHILIP - 22 February 2022
" Pick-up of car took > 1 hour due to queue of people and a lot of form filling, in spite of having booked and paid for the car ahead of time. "
" Good car with the winter tyres I wanted for driving into the Alps. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by CALUM - 21 February 2022
" Could not fault it. "
" Polite and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JAVIER - 21 February 2022
" I added one day to my booking and as a result the insurance was cancelled and I had to pay it again. It will be the last time i book through you. "
" Easy to return, car was a bit dirty and old "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ROME, IT - Reviewed by GODFREY - 20 February 2022
" Good customer service, easy and prompt service. "
" Good value and service. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PESCARA, IT - Reviewed by KEVIN - 17 February 2022
" You will be getting a number of vehicle requests for mid May "
" Very slow staff and queue buitl up. Not sure what the hold ups were for as I went through quick enough. Car was not their own car but from another hirecare company. Not really what I requested as it should have been an estate not a large cabin/small boot SUV "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ROME, IT - Reviewed by GIOVANNI LOMBARDO - 16 February 2022
" it was fine "
" it was fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by RICHARD - 16 February 2022
" See above "
" We waited for half an hour in a cold car p0ark with 2 small children - one is 2 mo,nth old, weaitinmg for the car seats they couldn't find. Once found nobody helped us install them as they said they don't have children so we had too do it ourselves. When precooked i would expect to find seats installed in the car all ready to go. "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 2
TREVISO, IT - Reviewed by PETER - 12 February 2022
" Reasonable "
" The car hadn't been valeted and was dirty We weren't given snow chains which were included and had to return to the airport to get them when we realised they weren't in the car The tank wasn't actually full and the dashboard showed it had been driven for 75kilometres since fill up It was a decent car despite these problems "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by GIACINTO - 11 February 2022
" Highly recommended would use again having already used before and same high standard "
" Smooth service, professional, very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by FILIPPO - 11 February 2022
" H "
" H "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ROME, IT - Reviewed by COLIN - 10 February 2022
" Easy to find what I wanted, got what I expected at a good price. I'm very happy; will use the company again. "
" All very straightforward. Car was clean and disinfected, of the size we wanted. Drop off was easy, a quick check of the car and signed off. Very happy with the price too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by CAROLE - 09 February 2022
" Very easy to book & great value "
" Lots of damage on the car, otherwise everything else great "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
TREVISO, IT - Reviewed by STEVE - 07 February 2022
" Easy to compare and book "
" Quick and easy check in and drop off. Car was fine just happened to be not one of their newer ones hence the slightly lower rating - still fine though "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by RICHARD - 06 February 2022
" Easy to use, but will take insurance indemnity directly with car hire in future as had to leave credit card details "
" Long queue and 50 min wait to in check in for car hire. Will look at other providers next time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by SUZANNA - 05 February 2022
" Xx "
" Xxx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by DAVID - 02 February 2022
" Overall very pleased "
" I've used Sicily by Car before and they are generally very competitive on price. Their cars might be slightly older and battle scarred but they run perfectly well and for a skiing holiday, you don't always want a pristine vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by CALUM - 17 January 2022
" Easy to deal with, I've never had a problem, AutoEurope usually offer a better deal than going direct. "
" Only a short wait to be served, the staff were efficient and polite, car was great. I've booked Sicily By Car again for my next trip. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MONICA - 12 January 2022
" As mentioned above. "
" Always looking for booking Sicily by car, while very reliable, very friendly service, always available. accommodating. Can't praise them more. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by TOMASO - 07 January 2022
" No comment! For that amount of money I deserve a better car! That's it! "
" Sicily buon car they are not very generous with the car ! Especially during Christmas time without any buisness going on in Olbia..... they give me a car really ugly!!!!I prefer fiat panda or fiat500 instead ! Anyway with auto Europe it look like a lottery when you arrive to the desk at the moment of the collection of the car! I spend a lot of money for 3 weeks in Olbia in December I deserve a better car for that amount of money prepaid! Anyway hope next time they give me something better not a ugly and rubbish car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MILAN, IT - Reviewed by PHILIP - 06 January 2022
" Easy easy easy. I only trust Auto Europe and never book directly with European rental car companies. "
" Easy pick-up. Petrol wasn't full when we picked it up. After telling the staff they tried to lie and said the car had a 'defect'. I got it in writing but of course throughout the hire whenever I filled up the car there was no defect and it could be filled to the top just fine. Auto-Europe is the best site to book through, can't fault them. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by LUCAS - 05 January 2022
" I've been using AutoEurope for years. Good search engine, good prices, good options on insurances, super easy to make changes. And always on the other end of the phone when needed "
" I've used many times Sicily by car, and so far I was never let down. New good cars . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRAPANI, IT - Reviewed by DOMENICO - 04 January 2022
" Good experience- good cars "
" Very happy overall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by BEN - 02 January 2022
" i await resolution from autoeurope... "
" had to wait 2 hours for car at airport car had over 100k km on the clock showed puncture warning and no tyre pressure monitor in 1 tyre one headlight wasnt working basically not roadworthy with poor customer service! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
MILAN, IT - Reviewed by MATTHEW - 29 December 2021
" I am a regular user of the site, but have decided to use another system from now on. My flight was changed at a very late stage by the airline (from Malpensa to Linata). I called Autoeurope request a different pick up point (I was returning to Linata) and they offered no help in resolving the issue....this was very disappointing. I was happy to pay a fee to resolve this, but got no assistance from AutoEurope. I took my business elsewhere. "
" Na "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by NICOLA - 27 December 2021
" Excellent staff at desk and garage. I was given a newish Volkswagen golf car with a missing top of mirror cover on drivers side. You could see the internal content of the mirror with exposed wiring. I was very worried especially when it was raining that water accumulating would give electrical problems. It also looked awful. "
" excellent staff at desk and garage. I was given a Volkswagen golf car with a missing top of mirror cover on drivers side. It looked awful. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MILAN, IT - Reviewed by EDWARD - 26 December 2021
" All very efficient "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LYDIA - 25 December 2021
" We rented a car in 2016 through AutoEurope which was more modern than the car we rented in 2021. We were quite disappointed with the car hire and will avoid Sicily by Car in future. While we understand we rented an economy car, that shouldn't mean the car has missing or broken features! "
" Car was very old, there was no sat nav and the washer fluid motor was not working, meaning we had to get a bottle of water and keep pulling over to clean the windscreen as we were driving in snowy places where a clean windscreen was extremely needed. It also smelled very strongly of smoke which was extremely off putting. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 3
PISA, IT - Reviewed by STUART - 21 December 2021
" Very happy using Auto Europe. particularly appreciate the full flexibility in these uncertain times. "
" Has a relatively short wait to collect the car. Car was reasonable condition (few scratches and marks) but overall a good experience. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by MICHAEL - 20 December 2021
" All worked well as per usual "
" All very good - however I was not able to complete my details online before arrival despite email inviting me to do so. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by SERGIO - 15 December 2021
" Good experience "
" Good service good car easy in&out would use again and recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ALDO - 14 December 2021
" B "
" A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PENELOPE - 12 December 2021
" The distance from the Car rental at Linate to where the car is, is a VERY long way away. "
" I filled the car up at the airport. The fuel gauge did not reach the full mark.They charged me for 4 litres which would not have been possible to add. They charge me 10 Euros and lost a future customer. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
PISA, IT - Reviewed by PHILIP - 08 December 2021
" Stress free and easy "
" Very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by CHRISTOPHER - 07 December 2021
" Could have been quicker "
" The car having covered over 66000km in my opinion was to old for a rental fleet. The condition initially noted on the acceptance paperwork did not remotely match the damage on the car so after I looked at the car I had to return to office to get a true appraisal noted on the forms. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ROME, IT - Reviewed by BARRY - 04 December 2021
" Disappointing "
" Car was not full of fuel, as it should have been when I collected it. Then when I was returning the car they questioned why I wasn't leaving it back with a full tank. When choosing a car and deciding between a Fiat 500 or similar and a Fiat Panda or similar, I decided to spend a little extra and opt for the Fiat Panda or similar as I wanted a slightly larger car. What I got was a Mitsubishi Space Star, which in my opinion is a lesser vehicle than a Panda or 500. I suspect had I opted for a 500 I still would've ended up with the Mitsubishi but just paid less for it. It's hard to imagine an even more basic car they could have provided. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
BOLOGNA, IT - Reviewed by PETER - 30 November 2021
" Auto Europe excellent, see comments above regarding the Sicily by Car experience "
" Competent but slow and despite pre-registering all details (which is a good idea in principle) the lady did not seem to use these details to speed up the collection / check out so not sure of the value of undertaking this pre-registration. Otherwise OK but not outstanding. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by MASSIMILIANO - 30 November 2021
" Ok "
" Auto vecchie e troppo sporche "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MILAN, IT - Reviewed by GERARD - 29 November 2021
" Auto Europe provided a good sevice. The rental company itself however need to look up the graphics for a full fuel tank on my pareicular model as being told it is not full when there is literally no room to add petrol is not very satisfactory. "
" Having fully filled up the car at a nearby petrol station before returning the vehicle. I was surprised that the operative told me the car was not full and they would do their own check, the LCD interior display idicated full, they however seemed to think otherwise. I was told that if it was more than 4 litres below empty then they would fill and I would be charged for the difference. I feel they may have indicated this regardless of what was ascertained as I would no longer be there to argue otherwise and it would 'justify' their initial stance. Fortunately, I was not in a rush as my flight was not until the next day. I took the car keys back and went to Stazione IP Malpensa station T1 - T2 to try and put more fuel in (atomatic machine) I put 5 Euros into the machine and within 2 Euros the tank was overflowing. I took a picture of it. I returned to the Airport drop off, the same lady asked to to see a receipt, I didn't have one (I should have asked the machine for one with hindsight, but I didn't expect to have my word doubted). Opening the petrol tank latch would have made visible how full it was. Finally, it was reluctantly accepted as full. It's fortunate I speak Italian, It's fortunate I didn't have a flight I was rushing to get. Otherwise who knows what costs I would have seen on the credit card once home. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by PAUL - 22 November 2021
" Good cars, good prices and a warm welcome. "
" I have used them for many years. The cars are always good and the prices competitive. I also much appreciated the warm welcome back after more than a year. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by EDMUND - 20 November 2021
" Below the usual standard. "
" The car was clean on the inside but dirty outside with a number of dents. The windscreen washer reservoir was empty. Sickly by Car has the worst parking area but the staff are helpful. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 4
MILAN, IT - Reviewed by MARTIN - 18 November 2021
" Although the pricing is far higher at this point in time, I think this still is the lower end of a high market "
" Very good as always "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by MARIO - 16 November 2021
" Got car that i asked and good advice on extra insurance "
" Friendly good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by RAYMOND - 15 November 2021
" Nothing further to add "
" Very happy with the service - as someone who regularly hires cars in Italy, I was pleased to see no pressure to pay for extra insurance. And the checkin-checkout process was very quick - with very friendly staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by UGO - 09 November 2021
" Excellent "
" Compared to previous experience in September with Budget(Kefalonia)this was a dream. Just what I expect from car rental process. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by PAUL - 09 November 2021
" As per above statement. "
" Good service and pick up. Staff had missed 1 small hit of damage which pointed out to them. Windows inside were very smeared and need doing again. Windscreen wiper blade on drivers side was damaged making driving difficult in the rain. Needs replacing. Nice upgrade though. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FLORENCE, IT - Reviewed by NIGEL - 08 November 2021
" Nothing to add to point 3 above, "
" Could not have asked for more. Very much appreciated the SBC employee who set-up my smart phone so that is displayed satnav on the display consul. I would not have managed this on my own. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARTIN - 07 November 2021
" I always use Auto Europe and I travel every 3 weeks "
" Car was fine but had to queue for nearly and hour to get it and then had to fill in my details on a paper form even though the same info was on the online booking. Very frustrating as I was only in Italy for 4 hours. 4 days on and I haven't received and invoice for the fuel I used as I didn't have time to refill it and my 650 euro deposit hasn't been returned! "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARIO - 05 November 2021
" Very good. "
" Excellent service, as on previous occasions. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARK - 04 November 2021
" Always use autoeurope. Good value and good service. Returned car to a different Rome airport and was not charged extra - good customer service. "
" Really quick collection of the car - fastest ever - did it in about 10 minutes and ready to drive away. Everything digital so no papers to lose or worry about. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by YUSUKE - 04 November 2021
" clean car and efficient service "
" all positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by PATRICK - 03 November 2021
" No problems (so far) "
" Very good service, hopefully no unexpected charges to come. No reason to believe there will be "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANTHONY - 01 November 2021
" See above "
" 1st car we were given had a wing mirror hanging off. 2nd car did not seem to have been prepared to the same standard. Tyre pressure warning light kept coming on but every time we checked the tyre it was fine. Needless worry! "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 3
BRINDISI, IT - Reviewed by JOSEPH - 01 November 2021
" Good service "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANTONIO - 29 October 2021
" All went smoothly including the returning of the vehicle. The only criticism is the useless shuttle at Napoli airport, it's a bit of a joke and worthless service. This obviously has nothing to do with Sicily by Car "
" Naples airport desk were amazing. So easy and the most perfect English spoken. I highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by DARREN - 27 October 2021
" Good "
" Friendly staff and online check in speeds things up "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by FILIPPO - 25 October 2021
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PALERMO, IT - Reviewed by FILIPPO - 24 October 2021
" All went smoothly from check in to drop off "
" This time round the staff were excellent my previous experience was a shambles new staff were very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by PAUL - 22 October 2021
" Good "
" Very goodGoo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by IAIN - 21 October 2021
" Overall excellent "
" Not the easiest car rental office to find at Fiumicino airport and slightly taken aback by £30 charge for hire of cheap sat nav. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by DANIELE - 20 October 2021
" Good quality at affordable prices Thanks! "
" Great service at Ancona airport we got the car immediately and quick and easy check in process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MASSIMO - 19 October 2021
" Rent with them you wont get disappointed "
" Very good Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by FRANCO - 19 October 2021
" From the time of booking and strait simple rental agreement,made the start and finish of the journey hassle free "
" Simple strait forward rental with staff on hand to help you, truste worth rental experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ROSARIO - 16 October 2021
" Great "
" Very enjoyable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANNETTE - 14 October 2021
" very good "
" Very efficient. Complementary upgrade to a good car and smooth departure and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANDREW - 14 October 2021
" By providing a competitive rate, it seemed the car hire company were disgruntled when I said I did not need their comprehensive insurance. I have an annual excess policy. They said they did not have a car in my group so where going to upgrade me. An excuse to palm me off with the oldest and most damaged car in the fleet. (I looked at the other cars in the garage, all where new and pristeen) Disgraceful.... "
" Given the oldest car in the fleet. 90000 + km. Damage all over. Drivers wiper blade was completely worn to the extent is was illegal and failed to clear any water. Nobody answered the telephone to report the matter. Had to seek out a car parts shop and purchase and fit a new blade. Reception staff refunded the money out if their own funds after a phone call to management. Dangerous and illegal car... "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
MILAN, IT - Reviewed by ANNE - 13 October 2021
" I always trust auto europe when booking and it provided good support in these interesting times. "
" Everything went very smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by MARCELLO - 12 October 2021
" Been renting the car for few years now with autoeurope,never had any problems. Unlike Sicily bycar. "
" Not happy with service,the ladri at the desktop was very unpleasant,it felt like she didn't care at all. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 2
PISA, IT - Reviewed by MARTIN - 10 October 2021
" Why is car hire so expensive this year? It's almost double what I normally pay. I've also used Autoeurope regularly for 18 years and don't get any loyalty benefits - why not? "
" The car wasn't clean and the pump for the windscreen wash didn't work. Otherwise I like Sciliy by car, they are a nice company to deal with. Car hire generally is far too expensive at the moment - why is this? "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by NIGEL - 07 October 2021
" Apart from my comments above regarding the Service and AdBlue warning lights I am very happy with both Auto Europe (who I have used every year for at least the last 10years or so) and Sicily by Car "
" Sicily by Car were very efficient, all documents were sent to me by email rather than paper which I liked. My only gripe was the Vauxhall Mokka provided; within 20 mins of getting onto the motorway in Italy, the Service warning light came on, telling me it needs a Service soon and then within 5 mins the Ad Blue warning came up telling me it needed Ad Blue. A little later it told me I had 800km to go before the engine would refuse to start and as I wasn't going to get to 800 km I ignored it however the 2x warning lights continued to flash throughout the 5 days. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by KEITH - 05 October 2021
" I am sure you coud have negotiated better rental rates "
" Even considering the covid pandemic, I feel the rental charges were excessively high. I usually visit Lamezia 3 or 4 times a year I will be considering reducing the visits if the rental charges remain excessively high "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ROME, IT - Reviewed by FRANCIS - 04 October 2021
" Slow. "
" As always in Italy, the take over process is slow and cumbersome. It does not need to be. I sometimes wonder if the office staff understand the word 'customer'. It is a perennial issue. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by ALISON - 29 September 2021
" Italian drivers need I say more... "
" Very long queue to pick up vehicle - wait time in excess of an hour. Number of staff manning the desks went down as low as 2 and progress was very slow. Lack of clear instructions to find the car rental pick up point. Likewise lack of clear signage when it came to return the car - 3 attempts to find the right place "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by DAVID - 29 September 2021
" N/A "
" N/A "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRINDISI, IT - Reviewed by PERRY - 28 September 2021
" The quality of the cars looked liked they had a hard summer I had to change the first car it was a right mess scratches and dents I had to ask for another car of which the staff were very accommodating and gave me another car "
" Car was not very clean "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BERGAMO, IT - Reviewed by KEVIN - 28 September 2021
" Car hire without the hassle, no problems, just efficient service "
" Car hire without the hassle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by LUCIO OSVALDO MARIA - 26 September 2021
" Found a good deal that would suit my needs "
" As with many rental companies in Italy, at the counter the staff asked me to sign the contract on a small electronic screen without explaining all the T&Cs. I had to ask several questions to make sure I was not charged for something I did not request. I am tired of this common practice of asking to sign something you are not able to see at the counter. I have already been charged once for something I did not request and only figured it out after the rental period. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by DENISE - 23 September 2021
" Good experience except for having to take a petrol engine car. "
" I always seek a diesel car to economise on fuel but often only petrol vehicles are available. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARI, IT - Reviewed by PIETRO - 23 September 2021
" Upon drop off i mentioned the issues with the member of the staff and he just shrugged his shoulder, not very helpful!!!! "
" After collecting car at Bari airport the deflated tyre warning light came on, the car was dirty it was NOT sanitized according to Covid regulations, the windscreen washer tank was empty ,overall i was very disappointed with the car and service "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PAUL - 20 September 2021
" Rang autoeurope. Confirmed an out of hours drop box was available for sbc. However they said they could not contact sbc. "
" Only issue was had to leave car back a day early out of hours. Tried calling sbc and left a message. Said someone would get back to me bug nobody did. Uncertainty was stressful. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by MARTIN - 19 September 2021
" Booking process easy, only an average quality of car, poor pick up service at airport, car drop off fine. "
" Long queue - over an hours wait to pick up car. Car had an engine warning light which was ignored when we pointed it out to Sicily By Car "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PERUGIA, IT - Reviewed by WOJCIECH - 09 August 2021
" I've booked car rentals through Auto Europe for many years now and have found the company to be unfailingly competitive and - whenever I've had occasion to contact Auto Europe staff by phone - very efficient and helpful. "
" It's worth flying into Perugia just for the car rental with Sicily By Car. It would be difficult to find a more helpful, friendly and - above all - utterly trustworthy team of staff. I've regularly rented with them for many trouble-free years now, and hope to continue long into the future. The last thing you need when you arrive on the flight from London is the lottery of a typical car rental - but with Sicily By Car at Perugia Airport it's invariably a straightforward, efficient and worry-free transaction. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by TOBIAS - 07 August 2021
" Good customer service at the airport in Perugia "
" Very friendly and efficient gentlemen on collection and drop off "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by HARRIET - 23 June 2021
" As above "
" Reasonable price, friendly service, good experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MARCO - 22 June 2021
" Very good booking portal "
" I found the overall experience very good but was disappointed with the condition of the car. I appreciate not all rental cars can be new but this particular Opel Corsa had dents and scratches to most of the bumpers and part of the sides of the car. It had circa 38,000 kms on the odometer. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
BARI, IT - Reviewed by GIUSEPPE - 12 June 2021
" Auto Europe has always worked for us as a company and relay competitive prices. "
" Credit card refused at the counter as it was a card shared with my wife. Debit card taken for the deposit as an alternative to the credit card but was forced to pay 96 euros for an extra insurance policy. Total scam. Another 3 people also charged up to 300 euros for additiona insurance before the cars are released. Would recommend using a different car company. Extremely non customer friendly female on the counter tfor Scicily by car that shouldn't be in a customer service role. Having said that, this goes for most of Italy in customer service roles! Asked if she was always so unpleasant and her reply was not always but she was having a bad day! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PETER - 11 June 2021
" Easy to use and pricing good too. But you need to sort out rip off pricing by hire companies as discussed in para 3 "
" Our Flight was cancelled so had to re-book. This meant dropping the car off at 6.30pm instead of 3.30pm. Despite having the car for 3 weeks and me emailing & speaking in person , they charged a full day at TWICE the rate we had been charged . Not happy. Covid/Flights being cancelled is going to cause problems for some time to come so you need to put in place safeguards where hires can be continued at the quoted rate hassle free. An email contact thro yourselves would be good, as most problems occur during a hire. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
ROME, IT - Reviewed by PHILIP - 05 June 2021
" it as aproblem when i returned the car on sunday as the office didnt open untill 09:00 "
" the sevice was good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 5
MILAN, IT - Reviewed by JOCELYN - 25 May 2021
" Very easy car rental booking service. Would recommend to anyone wanting to book a car in Europe "
" Superb customer service and staff, slightly poor vehicle condition this time unfortunately "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LAMEZIA TERME, IT - Reviewed by CARMELO - 29 April 2021
" Super quick and cheap "
" Cars seems to be quite old. Especially the lower tiers. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by VINCENZO - 17 April 2021
" Satisfied with overall experience "
" Very efficient in the overall experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by GIUSEPPE - 31 March 2021
" A very good I recommend sicily by car "
" very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PESCARA, IT - Reviewed by TANYA - 03 March 2021
" Perfect, thanks "
" The guys are always there for you and keen to help out where possible. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CHARLES - 28 February 2021
" Prompt and efficient service, excellent car condition. Great price. Very happy "
" We have been using Siciky by car for some time now and we are very satisfied with the services every time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ALEXANDRA - 26 December 2020
" Brilliant. I go for Sicily by Car because they're helpful and easy and friendly. "
" The team at Sicily by Car have been so very helpful throughout this Covid year! Falling over backward to make the whole experience stress free and easy. wish all car hires were like them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by JOSEPH - 12 December 2020
" Thanks "
" Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PIETRO - 12 December 2020
" When booking the car it would be helpful for your website to prompt customers to remember their driving licence. The sales assistant at. Sicily Cars said that this is a common occurrence. I forgot my licence because it was a quick rush to get over to Italy to be by my relative's bedside before they passed away. It would have been a nice gesture for Autoeurope to have taken an administrative fee for processing the order and returning the remainder me. This would help you stand out from the crowd and build a relationship with repeat customers. "
" I flew to Rome because my family member was seriously ill in hospital and I was his his guardian. In the panic and disruption of coming over I forgot my driving licence which I have never done before. I understand that there is a clause in the contract that does not offer a full refund if this occurs. I had a photograph of my driving licence but this was not enough. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by IVAN - 29 November 2020
" Very nice "
" Very nice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PATRICIA - 18 November 2020
" See above "
" See above "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DAVID - 15 November 2020
" Always book with Autoeurope around the world. Insurance peace of mind and good rates. "
" Smooth experience for collection and drop off. Had a diesel Seat Alona for 2 weeks. Best rate. Had full coverage. Driving around Sicily is tricky, but there was no damage to vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
VENICE, IT - Reviewed by VASSILIS - 14 November 2020
" Disappointed that the contract clause for currying a credit card with me is not shown on bold letters when I make the rental. Terms like these need to be highlighted, I feel cheated. "
" Insisted on payment by credit card or else "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PISA, IT - Reviewed by ALEXANDRA - 12 November 2020
" Auto Europe is my go-to company because they are by far the best out of the lot, and I have been hiring from them for over 11 years "
" I tend to choose Sicily by Car in the list because they have good cars and don't push extra insurance and it's a smooth experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by MICHAEL - 11 November 2020
" Good rates and the ability to amend or cancel bookings until 48hours before without charge is excellent. "
" Very friendly and courteous counter staff. A simple and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GARRY - 20 October 2020
" Overall very good and would book again. "
" Only issue was the fuel indicator was broken which we were not made aware of, but not a problem when returning. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by DAVID - 19 October 2020
" The majority of my hires are with Auto Europe I find the website very efficient and when I have needed to contact staff via the phone issues are resolved very quickly. My only slight reservation is that they cannot always provide the best price "
" The car was very suitable for my needs, was well euipped and performed faultlessly. My one negative comment regarding this hire was that there was only one person on the hire desk at collection and they seemed to have great trouble dealing with a previous customer such that the wait to be served was around 25 minutes and once being served the pre-registration I had completed online the day before was not represented on their screen meaning even longer to collect. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SIRACUSA, IT - Reviewed by DAVID - 18 October 2020
" Great hite "
" Easy and pleasant staff at either end - I booked a one way rental and it was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JACQUELINE - 16 October 2020
" all good "
" Everything was fine thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MAURICE - 16 October 2020
" Cheerfull staff. Was upgraded to a larger car. Good experience "
" Very good service. Polite and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by DAVID - 15 October 2020
" It felt like we were fob off,as there site was full of cars that they could have offerd us, "
" The car was scratched on every panel,the interior was smelly,the car parking clock was missing,it really needs to be retired,this was the worse car we've rented,used Sicily many times and always been satisfied,but maybe not again, "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 1
LAMEZIA TERME, IT - Reviewed by SALLIE - 14 October 2020
" I will not use autoeurope again unless there are no other options. I paid over £500 pounds for a car that was a heap of junk and then to cap it all I got stung for another €140 for an additional driver when I had specifically selected free additional driver when booking and chosen from the list presented. I contacted autoeurope by email and DM on twitter and was basically told tough and to ring, unfortunately this was not practical for me as I was in Italy. I still don't understand why you couldn't deal with my query by email. "
" The woman at the counter told us off for being late (Alitalia changed our flight), and was quite rude. She gave us no info on drop off even though it was a 5am drop off and the counter was closed. The car was dented and scratched all over and various warning lights kept coming on and then going off again. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 2
BOLOGNA, IT - Reviewed by ROBERTO - 14 October 2020
" Very satisfied. Particularly impressed with the staff "
" I would especially like to thank and compliment the lady who was working on the Sicily by Car desk at Bologna Airport at around 5.30pm on Thursday 8 October. She was exceptionally helpful and polite and was a fantastic advertisement for the efficiency of the company and its people "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TURIN, IT - Reviewed by GRAHAM - 11 October 2020
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PHILIP - 10 October 2020
" Quick and easy "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by REMO - 10 October 2020
" I always use Autoeurope and have done so consistently for many years "
" I was kindly given a small 4X4. good vehicle, efficient, and comfortable, thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by RICHARD - 08 October 2020
" Relaxed "
" Relaxed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by LORENZO - 07 October 2020
" k "
" jj "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by GARY - 07 October 2020
" As above "
" Everything very good but no one there to inspect car before leaving, had to drop keys off at the desk inside the airport. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANTONIO - 07 October 2020
" As above "
" Staff not helpful at all. Gave us car seats which were unsafe. Refused to help. Had to wait over an hour for our car. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
OLBIA, IT - Reviewed by PIERANDREA - 07 October 2020
" Great experience Staff in Olbia very very very good "
" n/a "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVID - 05 October 2020
" I've used Auto Europe and Sicily by Car many times via Malpensa Airport. This was by some distance the worst and most futile rental which could and should have been easy to remedy, particularly during Covid times. "
" Due to a rescheduling by Easyjet, I had to extend the rental period by a further day. (AE Voucher ref 5164273). Neither Auto Europe or Sicily by Car could consolidate the two rentals, therefore at additional cost and loss of half a day, I had to return to the airport the following day to return/collect for this rental. Guess what, I was given the very same car to drive away; unsanitised & with minimal checks. What a waste of time and a very poor experience. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 2
BARI, IT - Reviewed by GIOVANNA - 05 October 2020
" Good as always. "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DOMENICO - 29 September 2020
" very transparent and easy "
" very polite staff - smooth experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MAXINE - 28 September 2020
" Always use auto europe wherever possible. Best value and offer support if needed and good cancellation policy "
" Pick up process very very slow. Queuing for ages despite short queue. Car hire is 10 minutes walk from terminal and not clear how to find it (there should be some directions included in car hire information). Car had a very poor gearbox and engine noisy, as if worn out. Return was very quick and easy. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BARI, IT - Reviewed by MAURO - 28 September 2020
" Friendly and professional "
" Professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by PETER - 25 September 2020
" Easy booking and good insurance cover options make the site good to use. "
" Great company and always a pleasure to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SUSAN - 23 September 2020
" Very good. "
" Very good experience. Very nice staff. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by PAUL - 20 September 2020
" Easy to book with competitive pricing. "
" Excellent and efficient service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVID - 18 September 2020
" Common sense should prevail in a pandemic, not asking customers to needlessly return cars, when simple admiration could resolve two consecutive rentals. "
" Very disappointed with both Auto Europe and Sicily by Car. Our 15 day hire needed extending by 1 day due to Easyjet rescheduling. I therefore tried to modify the car rental by extending to 16 days without success. Therefore a hire of £16/day, became £44 for the one day extra. Despite requesting Auto Europe to modify, they could not, instead suggesting I negotiate with Sicily by Car. Sicily by Car stated I need to take the car for 1 day then return it to the airport for a 2nd car. Imagine then my displeasure having wasted half a day returning the car, only to then be given the exact same car for the second rental. This though meant the car was not sanitised. Quite easily the worst rental using Auto Europe and Sicily by Car I've experienced, this after many such rentals via Mila Malpensa. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by DAVID - 17 September 2020
" i think auto europe need to be more thorough in rating the service of the companies that they represent "
" when we arrived at Catania airport, it took 2.5 hours of queuing before we got our car. The building was tiny, so social distancing was impossible, the number of staff was completely inadequate for the volume of bookings. Drop off was a bit quicker, but still alot of queuing. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by NEIL - 16 September 2020
" I have been using Auto Europe for years and will continue to do so but I cannot recommend Sicily by Car. "
" It took us over 2 hours to collect the car. The queue was ridiculous with just 2 members of staff serving and taking approximately 25 minutes to deal with each customer. Upon returning the car there was just one sign for Sicily by Car which was incorrect and it was very stressful trying to find the correct location to return it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
PERUGIA, IT - Reviewed by HEATHER - 11 September 2020
" When the car broke down, I called assistance who came to remove the car from in front of my house. The next day we took a taxi to the sbc office at the airport and was provided with a replacement car. No charges were incurred except for the Euro 140 for taxi. Please will you look into this "
" I am very satisfied with the people in the office at Perugia airport. They are friendly and efficient. I go to Perugia normally four or five times a year and have always had good service and a reliable car until this year unfortunately when the car broke down.......see below. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PALERMO, IT - Reviewed by PETRA - 25 August 2020
" Have used Auto Europe for many years and never had any issues. Great company! "
" Professional and helpful staff. No fuss and very easy to use. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by LUCAS - 21 August 2020
" So far it was always smooth - both rentals and cancellations. I particularly liked clear prices (with and without insurance) when doing research. "
" Had to wait for the car as I refused to pay for the upgrade. The car was scratched and dented which was not marked in the paperwork. I have not got an address for the drop-off. The staff person in Bologna was rude and had a language problem. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 6
OLBIA, IT - Reviewed by SHERIF - 18 August 2020
" My 9 seater car was originally going to be supplied by Hertz. A few days before our trip we were contacted by Auto Europe to say that a 9 seater was no longer available, but very quickly they found us another 9 seater with Sicily by Car which would have been much more expensive, but they honoured the original price and the original terms. Well done Auto Europe! "
" Good car. Rather "laid back" counter staff "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VENICE, IT - Reviewed by PAUL - 13 August 2020
" Yes, happy for you to share. "
" Yes please share with car provider. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CLIVE - 07 August 2020
" As good as it could be "
" No faults at all.As good as it could "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by IAN - 04 August 2020
" Excellent service and very competitive as always "
" Absolutely no problems at all - I always use Auto Europe and this time was no difference to the ease and excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CLIVE - 04 August 2020
" All good :) "
" Very straightforward. Very friendly and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by ROBERT - 03 August 2020
" Having used Sicily by car Perugia frequently over 5 years, they deserve top marks for the service they provide. And none of the hidden extra charges that seem to be the norm with many other larger car hire companies. "
" New cars, efficient service, friendly staff, no nasty surprises. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PESCARA, IT - Reviewed by CRAIG - 01 August 2020
" They are the best "
" Outstanding "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by NIGEL - 27 July 2020
" I will be using Sicily By Car again as the service was far better than other larger multi national companies with a yellow logo! "
" Good service and value - thank you; no fuss at all. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PERUGIA, IT - Reviewed by SUSAN - 13 July 2020
" I always book car hire through Auto Europe and have taken advantage of their price match policy in the past. "
" Efficient, no fuss service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by JABBAR - 06 July 2020
" Great company and low prices "
" Great company to rent low cost cars "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAMEZIA TERME, IT - Reviewed by DAVID - 04 July 2020
" I use this service regularly and have never been disappointed "
" First Class Service at beginning and return of the car. Despite being in the current difficult situation with Coronavirus the staff were amazing throughout. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ORAZIO - 02 July 2020
" Great offer "
" Polite and great service, very new car "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by WILLIAM - 30 June 2020
" Was not able to make rental as flights were cancelled "
" . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by TOM - 30 May 2020
" As explained above still waiting for confirmation of drop off it's now 10 days "
" When the vehicle was dropped off at Pescara Airport there was no one there so I put the keys in the box at the office I'm awaiting confirmation of drop off and return of deposit confirmation can you please see to this immediately "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by ALEXANDRA - 06 April 2020
" GREAT AS USUAL "
" GREAT AS ALWAYS "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GINO - 19 March 2020
" very disatisfied indeed and would like some kind of compensation for all my troubles also spent 5 hours trying to get throught to yous on the telephone shoking indeed and still couldnt get through to yous. "
" the service was very poor indeed and the condition of the car was shoking "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 1
PERUGIA, IT - Reviewed by PHILIP - 18 March 2020
" Ok. As usual. Shame we couldn't go. "
" We didn't actually go to Italy this time, so I cannot comment on the service for this hire period. However, I will say that whenever we go to Perugia airport, we choose Sicily by Car because the service is friendly and fairly efficient (for Italy). We would choose them next time we visit (soon we hope - but who knows?). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 16 March 2020
" I almost always use this company and have done so for many years. "
" Very friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by KEVIN - 15 March 2020
" I have always received excellent service when dealing with Auto Europe and would highly recommend. "
" I received excellent service overall but do to the current situation (coronavirus lockdown) there was no one available to check my vehicle on return. The fuel tank was full with no damage to the car on return but I have not received any confirmation as yet. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by DAVID - 12 March 2020
" Extremely good value! "
" Amazing value, efficient operation. Only thing to note is the pickup from Catania Airport is outside the terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by PHILIP - 09 March 2020
" All okay, credit card not unblocked quick enough "
" Okay "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by ALBERTO - 08 March 2020
" It seems to me that Auto Europe are fine, nice people honest and trustworthy, the Sicely people are crooks, out to get whatever they can from travellers, I will not be going anywhere near them again, its not just them thats the problem, GOLD cars are the same, strikes me the industry has a malaise, thats got a bad smell, there you go, been as honest as possible, Your man Diogo, very honest and helpful as much as he can do he did. "
" Diogo from your office in the uk will tell you more of what took place in Napoli pick up, Car not correct, I wanted an estate to carry 5 large cases, 1st car no good, they then gave me another car, yes it was bigger, but more for people than luggage, then on return, fuel guage not working, I filled it up, and they still charged me for not fueling up, I have the photografic evedence, the Sicely people still not interested, Sicely people when I asked about local insurance, said 10 euro a day, then the bang on a load of other extras, I signed as I needed to go, they knew this and took advantage of me. Not happy at all. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MILAN, IT - Reviewed by DAVID - 06 March 2020
" The collection and drop off were good. Daily cost was fair. Disappointing that there is no customer loyalty scheme. We use Sicily By Car on a regular basis, 5-6 times per year. Each time the price is an online check via am agency with no priority or discount. "
" The collection and drop off were good. Had to wait approximately 5 minutes for the collection. The car was brand new. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by JOHN - 05 March 2020
" Never disappoints. "
" Always reliable, quick and fuss free. Great vehicles very well prepared and very competitive on price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by RICHARD - 05 March 2020
" Very pleasant experience "
" All very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PETER - 03 March 2020
" Booked with autoeurope for many years. I travel to Italy 2/3 time per year and alway had a very good service. Just make sure you bring all documents required (photo up driving license, passport & most important valid credit card not all credit card are excepted check before booking which credit cards are excepted then you should not have any issue when picking up the Car "
" Excellent service quick and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by QUINTON - 03 March 2020
" All good, collected at airport, no drama's to collect car or drop off "
" All good, collected at airport, no drama's to collect car or drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by NADEEM - 01 March 2020
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by MALCOLM - 01 March 2020
" Sicily by Car are a poorly run company with poor and lazy working practices, they can't be bothered to check their cars properly and that exposes customers to being charged for damage they did not cause. Avoid this company or suffer being charged for damage you did not cause. "
" This company does not check the cars before you collect them. They had you the car and say to is perfect when it isn't, they just can't be bothered to fill in the forms. I reported lots of damage to them on the exterior of the car which they noted. They did not check the interior of the car and nor did I as there was no provision on the forms to do this our even encourage it to be checked. This is in clear breach of BVRLA and ECRCS regulations for the car rental industry, as such this makes charges by the car rental company to the customer inadmissible. Nonetheless this company still charged me for damage to the interior of the car which I didn't cause and they couldn't be bothered to check at the point of rental. Shoddy company with poor working practices at best which exposes customers to charges for damage they did not cause. Trust pilot is littered with such complaints about this company and they get a low rating. However, they get a high rating on Auto Europe perhaps because Sicily By Car is owned by Auto Europe. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by ANNIKA - 01 March 2020
" No problems "
" The experience of the car collection was fine. However when we dropped off the car, we were told that there was MAJOR damage to the rear right wheel trim. We could not see any damage at all & took photographs. At closer inspection, there was a tiny hairline scratch barely visible. We were told that we would not receive our deposit back until we paid an additional 200 euros on top of our hire cost. I am disgusted with Sicily by Car & will not be using them again. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ROME, IT - Reviewed by ENZO - 27 February 2020
" ive used auto europe quite a few times and found them to be very competitively priced "
" i have rented from sicily by car a few times now and ive found them to be very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MILAN, IT - Reviewed by ALISTAIR - 25 February 2020
" Car in good condition (though with a slight rear bumper scratch), drove well and had incar satnav and cruise control which helped make a relaxed journey. "
" Great service, very efficient. Although the car we had booked was no longer available when we arrived at the desk as we were a little later than we had initially thought; thankfully another car was available of a similar size and style. This vehicle was great but one of the front head lights was not working, there was no means of being able to tell anyone when we dropped the car off as we arrived before the desk was open. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by TIMOTHY - 25 February 2020
" Very happy all round "
" I was very impressed. The pick up and drop off were very straightforward. The car was spot on. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by KIRSTEN - 25 February 2020
" Straightforward booking experience. "
" The car had not been well maintained and had warning lights on to indicate that the oil needed changing. The tyre pressures were not equal either so a warning light came on for that too until we were able to top up the pressure. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BOLOGNA, IT - Reviewed by JONATHAN - 24 February 2020
" all very good. "
" all excellent service as usual, we use the company regularly, the car on this occasion was a little disappointing as appeared slightly under-powered and appear to over-rev. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by TOMASZ - 24 February 2020
" they gave a good car but broken climate, they changed me but they gave me a different class of car which I paid for, a small seat I do not recommend this company should give me a better car for what I paid ... "
" they gave a good car but broken climate, they changed me but they gave me a different class of car which I paid for, a small seat!!!! I do not recommend this company should give me a better car for what I paid ... "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
BRINDISI, IT - Reviewed by RACHEL - 23 February 2020
" Car was fine staff were not "
" There were 5 people behind the desks and only one counter was in use they were standing around chatting and told me to wait. Only when it had been an excessive amount of time did the guy decide he should probably do some work. This was extremely unhelpful when travelling alone with a one year old. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVID - 21 February 2020
" Generally all good, you were the only company that offered the winter tyres. You confirmed the travel throgh Switzerland was not an issue. "
" They did not mention the need to apply antifreeze to the tank in very cold conditions, even though we had booked snow tyres and told them we were going skiing. My wife just happened to notice the poster on the wall advising it was our responsibility. On collection of vehicle the car park was quite dark and there were many minor scratches on the car but it was quite difficult to see. The man got very grumpy. When we returned the car he man was equally grumpy and just stated the car was too dirty to inspect. We have not had any confirmation that all was ok although we do not believe that the car sustained any damage. The car itself was very nice. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by VALENTIN - 20 February 2020
" No problem thanks "
" Straight forward "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
VERONA, IT - Reviewed by SIMON - 20 February 2020
" Very friendly, efficient and fast. "
" Very friendly, efficient and fast. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by BENJAMIN - 20 February 2020
" Making the booking and anything handled by Auto Europe was great. It would be great if you could help with my additional charge from SBC but I imagine that is out of your control. "
" Everything was great until I returned home! Once I returned to the UK I was billed £77 extra, when I contacted SBC about this charge they informed me it was because they had to fill up the car with fuel......this was clearly a mistake because I filled the car up at a petrol station near the airport before returning it. A member of SBC staff came out to inspect the car when I returned the vehicle to the airport and even made me watch while he checked the fuel level. He happily signed the relevant paperwork and confirmed everything was ok. I have contacted SBC by phone and email (multiple times) regarding this and have attached copies of receipts and above mentioned paperwork but I have received no reply from them. I have now had to go down the route of dealing with a refund for this via my credit card company. The after care service has been dreadful, I definitely wouldn't recommend SBC. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by JOHN - 19 February 2020
" Auto Europe is a really good and easy way to book a car. Be careful who you then choose from the list. Cheaper is not always best. "
" We use carry on baggage for a speedy exit and then had to wait 1.5 hours to be served in the arrivals hall before then going to find our car in the dark so was unable to check condition. 1 operator on the desk is unacceptable when a flight is due in. Second person returned from break after 1 hr. will not use again even if cheaper. There is a reason for that. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
TURIN, IT - Reviewed by GERARD - 19 February 2020
" Nothing to add "
" Nothing to add "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by PETER - 19 February 2020
" I left my Bluetooth adapter in the car when it was returned to Bologna. I sent Sicily by car an email about this, but as of yet have heard nothing back. The gentleman who signed return of the vehicle in Bologna was particularly helpful though, as I was running a little late. He even offered to get rid of some rubbish for me. Really good of him. "
" Counter staff woman at Bologna was quite dismissive in her manner. Her Front of house customer service manner left a lot to be desired. Some training in how to work a simple smile would be a good starting recommendation. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FLORENCE, IT - Reviewed by SUSAN - 18 February 2020
" We always use Autoeurope and have recommeneded it to friends and family. it is great to be able to have the option to change or cancel up to 24 hours before the rental date and also the 24 hour customer call centre is helpful. "
" The agent was friendly and helpful. The transaction to collect the car was efficient and quick, The facilities are clean and smart. The car was great. We try to use sicily by car if it a competitive price, which it usually is several times a year, and are always very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by RONALD - 16 February 2020
" Our experience was a good one "
" Sicily by Car were as always professional and gave us excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by DAVID - 12 February 2020
" I ALWAYS TRY TO USE SCICILY BY CAR, GOOD VALUE AND GOOD TO DEAL WITH "
" ALWAYS "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by PHILIP - 10 February 2020
" if sicily by car charge me a lot of money i will have to go elsewhere "
" i booked for the car to be full and return full, but it wasnt i returned it with more deisel than when i collected it , also there was no spare wheel , they said it was a kit, i have never used a kit, when i returned it they said the compressor was missing? it wasnt here when i collected the car, they said that i will be charged for a kit, the bottle of the kit was ther so why charge me for the kit and not just for compressor? i have been using autoeurope and sicily by car for over 10 years now and i feel very angry that i was treated like this? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by GRAHAM - 10 February 2020
" Regular user of A/E but the issue with SBC is frustrating and still unresolved "
" There is an going issue that they gave me the wrong keys when I picked up the car and now they wont close the contract. Can you help? "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by KEVIN - 08 February 2020
" Car dirty and water bottle empty at pick up. No staff present to check car at drop off after 20 min "
" See below "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 7
ANCONA, IT - Reviewed by GAETANO - 07 February 2020
" Process is very smooth and easy. I was upgraded at no extra cost to a better car Will certainly use again "
" Great provider and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DAVID - 06 February 2020
" See above. "
" Easy process have used yourselves many time and will carry on "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARTIN - 05 February 2020
" Simple and good prices "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ARTHUR - 05 February 2020
" Have used them before with no problems but the new collection arrangements in the new multi level parking is poorly signposted and hard to follow "
" Good value and suited my needs! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TURIN, IT - Reviewed by ERIK - 04 February 2020
" Great service "
" Great value and easy return "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 2
BERGAMO, IT - Reviewed by IONEL DRAGOS - 04 February 2020
" The insurance purchased from AutoEurope is not recognized by the rental dealer and you are required to purchase another insurance from them Full or only for any scratches. I paid an additional 45 euros for insurance against accidental scratches. The car was delivered to me late, because they had to bring it from another garage and it came very dirty, scratched and with a mileage higher than the one specified in the car delivery sheet. "
" The insurance purchased from AutoEurope is not recognized by the rental dealer and you are required to purchase another insurance from them Full or only for any scratches. I paid an additional 45 euros for insurance against accidental scratches. The car was delivered to me late, because they had to bring it from another garage and it came very dirty, scratched and with a mileage higher than the one specified in the car delivery sheet. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by JAMIE - 03 February 2020
" Fine "
" Car had oil change warning on but I was told it was no problem "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BOLOGNA, IT - Reviewed by TU VINH - 31 January 2020
" Booking with auto Europe was fine. "
" I booked the car for 11.30 am. At 11.15 I was queuing. There were 3 customers before myself. In particular in front of me there was a group of 5 eastern spoken customers (?Russians). They were all taller than me hiding the vision of the lady sitting at the counter desk. After 10 minutes, another customer arrived and he stood next to me. He was much taller than me and could be seen by the lady at the counter desk. At midday, it was my turn. When I approached the counter, the lady was rude to me accusing me to have skipped the queue, that the the guy next to me was there before me. I told her that I arrived before the guy and she didn't see me because I was hidden by the 5 tall ?Russian customers. Despite my explanation she seemed not to believe me. Please note that in the meantime the guy who was waiting next to me was not complaining about me at all, because I was right. When I told the lady that she had just offended me, she did not apologise. She eventually replied that it didn't matter because she had to serve us all anyway. When we completed all the paperwork, she did not tell me that the car was not ready but just instructed me to go to the car park. When I arrived I had to wait for another 10 minutes before a guy arrived and told me that the car was not ready. And again no apologies for the delay. The whole experience left me angry and upset. Luckily the return was better. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by RON - 30 January 2020
" First time and good experience. You never really know till things go wrong. "
" Flawless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MARIA - 30 January 2020
" I would like to become a member of sicily by car can you advise please "
" Everything was fine the car Smells of smoke and we told the them other them that all ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARI, IT - Reviewed by DONATO - 29 January 2020
" Queue at the front office, but excellent overall "
" I had to wait a while at the front office to get the keys. Apart from that it's been stellar. And cheap. Couldn't have asked for more "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by KEVIN - 28 January 2020
" Only issue was not being informed that to add diesel antifreeze you needed to use a special funnel hidden away in the boot with the spare wheel. After purchasing the additive from Sicily by car was disappointed to watch it spill onto the floor whilst trying to add it. Had to Google how to do it, which is where we learnt of the funnel, and buy another can of additive. They shouldn't sell the stuff if they can't tell you that you need to use a special nozzle due to anti Syphon fitted to the vehicle. "
" Only issue was not being informed that to add diesel antifreeze you needed to use a special funnel hidden away in the boot with the spare wheel. After purchasing the additive from Sicily by car was disappointed to watch it spill onto the floor whilst trying to add it. Had to Google how to do it, which is where we learnt of the funnel, and buy another can of additive. They shouldn't sell the stuff if they can't tell you that you need to use a special nozzle due to anti Syphon fitted to the vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by SANDRA - 28 January 2020
" Would definately recommend Auto Europe excellent value and easy booking. "
" Such an easy and fast pick up, it certainly helped doing everything on line before hand. Lively vehicle such a stress free way to hire a car. Will be using Sicily again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by CRAIG - 21 January 2020
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARCUS - 16 January 2020
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by JOHN - 15 January 2020
" Its regular occurrence. You should have informed the customer. "
" Scam company. Had to pay for their insurance of €85 on top the excess I paid auto europe. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by ANGELINA - 15 January 2020
" Good service "
" Good service ,will use again and good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by MATTHEW - 15 January 2020
" Overall no issues. Got exactly what I expected. "
" Slow to complete pick up process - only one member of staff later on Sunday evening so only to be expected. Could not complete online registration, kept returning that order was not found. Speedy enough when actually got served. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by PENELOPE - 14 January 2020
" Very efficient and pleasant rental people, nice car and very good price. "
" Very efficient and pleasant rental people, nice car and very good price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by FABIO - 13 January 2020
" I am satisfied overall "
" It's not the first time I use Sicily by Car. I found the type and condition of cars provided to be low. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
BRINDISI, IT - Reviewed by JAN - 12 January 2020
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by GIOVANNI ANTONIO - 10 January 2020
" Very good experience. I've hired a car through them 4 times now with no issues and at very competitive rates. I felt that when I had to deal with a re-found the process had been a bit slow, according to Auto Europe because of the provider (Avis) being unresponsive, I felt I had to chase to get things done, but all sorted and good at the end. "
" The simplest drop-off ever, quick check at the car and you're out. Second time I hire a car through them, the pick up isn't the fastest, but I really like that there is no pressure for additional insurance, just enough info about the risks. Super competitive rates. The car has never been the one I selected, but in both occasions I've been offered an upgrade to a larger one. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PESCARA, IT - Reviewed by KEITH - 10 January 2020
" Use this company regularly. Good cars and competitive prices. "
" Good price, and good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by BALJEET SINGH - 09 January 2020
" Very helpful and friendly staff Thanks to All the staff "
" Very good overall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARK - 09 January 2020
" Autoeurope is an excellent service which I use for most of my car hire needs. "
" I was disappointed that when I dropped off the car, the member of staff said that because there was dirt on the car, he would not complete his damage assessment, and charged ne €25 for cleaning. This has never happened to me before and I have been renting vehicles from Pisa Airport frequently (including from Sicily By Car) for over 10 years. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARK - 09 January 2020
" Sicily By Car are my favourite company to book with at Pisa airport. Great service from friendly staff. Returning the car is fast and painless. I have had many problems at Pisa airport with car rental company's but never with Sicily By Car. I hope this will not change. "
" Sicily By Car are my favourite company to book with at Pisa. Great service from friendly staff. Returning the car is fast and painless. I have had many problems at Pisa with car rental company's but never with Sicily By Car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SERENA - 09 January 2020
" I always book through your site and it always works well "
" Better than anticipated. The car had had it's lock ripped off through vandalism and a piece of foam was over it but that was Ok as told at pick up about it. There were more scratches than marked on it at pick up but a nice man just marked up the form and signed it without any fuss. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ROME, IT - Reviewed by ENRICO - 08 January 2020
" A very positive experience. I was very pleased with the overall rental service, the car, the courtesy and professionality "
" Everything went very smoothly and I was treated with courtesy and respect "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ELIA - 08 January 2020
" as expected "
" satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by TIZIANO - 07 January 2020
" Good. "
" I have been served very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by CHRISTOPHER - 07 January 2020
" Ancona airport so short wait. Helpful desk staff - Car ready a short walk away ... "
" All good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by MARKUS - 07 January 2020
" d "
" d "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVID - 07 January 2020
" Straight forward booking, no hassle at the airport, either in acquiring or dropping off this car. "
" A good experience using SbC at Malpensa. Staff very friendly and the car was better than expected. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MIHAI - 06 January 2020
" speedy service! definitely will use again! "
" speedy service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by JESMOND - 06 January 2020
" A positive experience on the whole. However, when I enquired with your customer service if Sicily by Car desk at Bergamo airport would be open at 4pm since it was New Year's eve. I was assured they would be open till 9pm. However, at 4.10pm they were closed. "
" On pick up date I realized I was going to be late and tried to contact them at Bergamo airport but they did not answer the phone. I tried their customer service but he did not help me because at that point, their voucher number had not arrived yet and he was dismissive. However, on arriving 30 minutes late, the guy at the airport was very nice and helpful and even gave us an upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by PIETRO - 05 January 2020
" I made a complaint to Auto Europe but no reply as yet. "
" On collecting the car I was told that the car that I had booked was not available and the only choice I had was to upgrade which meant paying extra. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by ALESSANDRO - 05 January 2020
" .. "
" It's the third time we use Sicily by car in Turin, and I must say they step the extra mile to make you feel special. The lady who works there was super! Well done "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GIUSEPPE - 02 January 2020
" Easy and simple "
" Very helpful and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TREVISO, IT - Reviewed by DARREN - 02 January 2020
" Always book a car with yourselves around 3 times a year. This is the worst time. "
" When at the counter we were told there were snow chains in the car. When we needed the chains as we were going to the mountains the chains were not in the car! Very disappointed, couldn't use the car for at least 5 days due to snow. Contacted Sicily by car & they basically said the nearest place to collect them from were where we collected the car from 3 hours away! "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MILAN, IT - Reviewed by MICHAEL - 02 January 2020
" Everything worked well "
" Everything worked well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALESSANDRO - 02 January 2020
" Great offers, will use again! "
" Everything went smooth, the car was good, the staff didn't try to force-sale any insurance or car upgrade. I even extended the hire, for a very reasonable fee. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ANDREW - 02 January 2020
" I regularly use Auto Europe We rent cars approx 10 times @ year "
" Counter Staff lady said I must have a UK photo ID driving license as everyone from Uk has them I explained I didn't as it wasn't law or mandatory She remarked she knew the Italian law and if I was stopped by police they would take the car from me so good luck She asked if I was going to the mountains and then made a call Upon collection of the car it was a cabriolet and didn't appear to have winter tyres - maybe deliberate I don't know .. The car had just been driven round to collection and it was filthy dirty (uncleaned) making it difficult to note any paint damage marks before accepting the car. There was a car prep area and I asked if it could be washed to examine - I was told I would need to wait 60-90 minutes She then proceeded to wipe areas of the car with a dry paper towel where the condition report had marked damage to see or show it! Very poor experience "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
CAGLIARI, IT - Reviewed by ANNE - 01 January 2020
" Great service "
" A really speedy service on collection with a fantastic customer service agent. A great car in excellent condition and an easy drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ALAN - 30 December 2019
" Very satisfied with the car, and overall experience. "
" Staff at pick up point (Marco Polo airport) very pleasant and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by RAFAEL - 30 December 2019
" Very but very much non satisfied! Very bad experience about your behaviour toward a client!!!! "
" I forgot my Drive license, this is my mistake and my fault. I call by phone to you to see if you can reimburse some of my payment since I couldn't take the car and you refuse to reimburse anything at all. To whom goes this money that paid? How do you think that I feel and react about this? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by MICHAEL - 24 December 2019
" See above comments regarding Sicily by Car, which reflect poorly on Auto Europe. "
" Counter staff were very, very slow at pickup. Car had damage and was showing both a tyre-pressure warning light and a maintenance required (red spanner) warning light. Inspection of the tyres showed that one of them had a significant sidewall bulge. "Basic" cover did not include roadside assistance, which should be included. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 3
NAPLES, IT - Reviewed by LORETO - 24 December 2019
" Never again "
" The car broke down on motorway had to wait for car towing service to arrive then book a taxi( however your insurance service never answered to taxi booking service ) so arranged my own taxi to airport. Then got a replacement car and 5 hours later I was able to start my journey. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by STUART - 22 December 2019
" It is always useful to have Auto Europe as an independent point of reference over and above the rental supplier. "
" Quick, friendly and efficient staff. Pointed out additional options such as insurance but without being too pushy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MICHAEL - 21 December 2019
" overall good - very good value for money "
" staff very friendly and efficient - car could have been cleaner and smell of cigarette smoke very present "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by FEDERICO - 20 December 2019
" Autoeurope is a great value for money "
" Quite far from the terminal without a proper walkway in the last bit. I did struggle with a bag trolley full of suitcases. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MILAN, IT - Reviewed by RAYMOND - 20 December 2019
" I use Auto Europe a lot, booking is easy and prices are generally very good. On the odd occasion when I have experienced a problem with a hire they have generally not been very responsive. "
" The pick up is very slow, even after almost an hour wait the car was not ready. When it was it had almost no fuel. They are the worst for pick up in Malpensa even when they are not busy they are slow. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENOA, IT - Reviewed by NIGEL - 20 December 2019
" Always been good "
" The car was battered by hail and damage everywhere and only 7/8 s full of fuel , good trick "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
PISA, IT - Reviewed by ORIANO - 19 December 2019
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by ANTONY - 19 December 2019
" good communication throughout, just a shame about the winter tyres "
" The collection and drop off was very good the staff great and the general condition of the car good... However as we where heading of the the Alps we checked the car had snow chains and it did... However the car did not have winter tyres, the motorway was covered in snow and the roads up the mountain were poor. We had the put the snow chains on to get up the mountain even though other cars with winter tyres didn't need the chains "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MILAN, IT - Reviewed by MAREK - 18 December 2019
" Very satisfied with service "
" Easy and quick pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by CLAIRE - 16 December 2019
" The car was a perfect size for Sicilian roads and I was happy to collect the car full and return it full. There was no road map provided though which was not helpful. "
" I booked and paid for the hire, but my younger travelling companion was to drive and her licence details provided. I gave my Credit Card details to the staff, but this was not acceptable as I wasn't driving. But we were travelling together at all times. In the event we had to pay £50 extra to name me as the driver even though I was not driving. This was not a good start. Then the drop-off point was very badly signposted and difficult to find in the dark at Catania Airport. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 9
MILAN, IT - Reviewed by DAMIEN - 16 December 2019
" The staff had failed to mark on their records a number of the dents that were actually on the car e.g. they had indicated two dents when there were more than twenty places where there was paint missing or dents. Although I brought this to their attention others clients could have been less fortunate than me and it would be very costly. "
" The staff had failed to mark on their records a number of the dents that were actually on the car e.g. they had indicated two dents when there were more than twenty places where there was paint missing or dents. I brought the marks to the attention of staff but I feel staff weren't thorough when checking out the car before handing the keys to me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
BOLOGNA, IT - Reviewed by DANIEL - 16 December 2019
" As I mentioned, there was nothing good about this booking. I will be asking for a full refund as due to Sicily By Car's poor service I was not able to pick up the car. "
" The queue was so long at Bologna airport that after half an hour of the queue not moving, I decided to take a booking with another company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PERUGIA, IT - Reviewed by ROBERT - 15 December 2019
" as above "
" Efficient and friendly staff. Good quality cars No hidden costs Sicily By Car Perugia Airport get full marks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by COSIMO DAMIANO - 15 December 2019
" Easy booking for good price. "
" The process to pick up the car was not great. Once arrived to collect the car, we were told that the internal system was not working, hence we were invited to "take a coffee" (at our on expenses). After 20 minutes, waiting with no progress, we left our names to be later called. Only after an hour and 10 minutes we were able to collect the car. The personnel was polite, but what appeared clear was that they did not have a plan "B" (manual process) or they rather preferred to wait until their internal system was fixed than moving to the manaul process. As a result, while the car rented was good and in good conditions, the overall experience was not great. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PISA, IT - Reviewed by MARK - 13 December 2019
" Always providing a good service. Fast check in when returning and no problems. "
" Always providing a good service. Fast check in when returning and no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MATTHEW - 12 December 2019
" Didn't even get a car they wanted €400 on top. All that money and no car. Pathetic. As much competence as Corbyn and Abbott "
" Didn't even get a car they wanted €400 on top. All that money and no car. Pathetic. As much competence as Corbyn and Abbott "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by LILIANO - 10 December 2019
" Very courteous and helpful counter staff "
" Very courteous and helpful counter staff, which made our experience a very pleasurable one. Arrival date 30th November "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TREVISO, IT - Reviewed by MASSIMILIANO - 08 December 2019
" Why not! "
" They provide automatic car... maintobe more expensive.. Costumer service on the desk was very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PAOLO - 07 December 2019
" at the collection no one on the desk, coffee breaks are ok taken in turn guys, the desk should be always covered; a bit unacceptable 40 minutes to take paperwork and 15 mins to get your keys... "
" realistically the clerks should be aware of the queue and perhaps managed better, you re concentrate to much on the insurance and not provide information on where to get back the vehicle "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by ANKE - 05 December 2019
" I can only repeat that I was very satisfied with the car model and service provided. "
" I was very satisfied indeed with the service provided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MILAN, IT - Reviewed by MARTIN - 05 December 2019
" A "
" Gave me a crappy car "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
MILAN, IT - Reviewed by LIAM - 05 December 2019
" Kinda of pointless booking in the UK they just sting you as soon as you're there "
" The whole process took so long, I feel as though as soon as you arrive there, because you've booked with a third party they just rip you off. Paid an extra €70 for absolutely nothing even though we had already booked the decent cover prior. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PERUGIA, IT - Reviewed by DAVID - 04 December 2019
" Please share "
" Great car, good price on promotion so better than usual price. Unlike other providers I wasn't made to pay extra for spurious after hire services such as 'cleaning because I'd left an empty water bottle in the car as with previous hire with another provider at Perugia. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GERARDO - 04 December 2019
" excellent experience "
" Very good and very polite staff also very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PETRE - 04 December 2019
" I am using Auto Europe since 2005. Always happy with the service provided. "
" Fast, reliable service, friendly staff, good value for money, will use it again. Strongly recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by LORENZO - 29 November 2019
" Should place a smoking ban on all hires ! "
" Car stunk of smoke and was not cleaned upon collection. Also had more cosmetic damages than those indicated on the form. So had to spend time upon collection to photograph all various scratches to the bodywork. Was told not to report that on the day but upon returning the car . "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
BERGAMO, IT - Reviewed by FRANCESCO - 28 November 2019
" Definitely will recommend. "
" All went very smoothly. Great car, think it was an upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by FERGUS - 28 November 2019
" As Above "
" Due to flight cancellation had to return car to Bolognia Airport - no problems just pay the advertised fee "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by DAVID - 28 November 2019
" Easy "
" Great, car could have been a little bit cleaner. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by JOHN CHARLES - 27 November 2019
" Already done above in 3 "
" The staff we very helpful attentive and speedy. However in general it does take many minutes to process each customer with a very long winded and extreme amount of paperwork. So if there is a queue it can take up to one hour. This applies to all car hire companies in Italy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 26 November 2019
" Would use again thanks. "
" Very professional and convenient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PERUGIA, IT - Reviewed by JOHN - 23 November 2019
" Another excellent experience with Autoeurope and with Sicily by Car. Great service, great value. Why look elsewhere? "
" Another excellent experience with Autoeurope and with Sicily by Car. Great service, great value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by PIETRO - 22 November 2019
" N/a "
" N/at "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ANCONA, IT - Reviewed by DOMINIK - 21 November 2019
" All really very good and efficient "
" All really very good and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MAURIZIO - 21 November 2019
" Other than the pick up, the experience was ok "
" While the lady at the counter was incredibly efficient and nice, I was incredibly dissatisfied with the people working at the drop off. When I picked up my car I was blocked by other cars that were parked in front of it, so I went to the office to ask if they could please move them. The girl there was completely unhelpful and sent me to the guys on the other side (still same company). When I went to them they were again very unhelpful and seemed annoyed that I asked them to move the cars so I could have mine and actually made me feel stupid because in their opinion there was enough space for me to turn (there wasn't, the parking is already tight as it is without them parking in the middle of the road) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ADRIANA - 20 November 2019
" Overall experience was great. Car was in perfect condition. Was just a bit suprised that there's no first-aid kit in the car because it's usually compulsory equipment. "
" The rental process at the desk was a bit too long (took about 45 mins). Other things were good. Would just recommend to improve the English level of the staff because it was kinda hadr to communicate with them. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PAUL - 19 November 2019
" Never again! "
" Book in time was 11am we arrived a few min after as it took a little while walking around the termimal trying to find your people and found out they were outside the terminal. There were a lot o people standing around confused as we were. We then found out we had to get a ticket to be seen. We had a long wait about 2 hrs before we got to the car. The guy who was taking our details said they had a peugeot 208 for us. As We had a long wait to get a car I was to tired to argue even though we requested a Fiat 500A we paid just over £ 90 for this or an equivalent. We went to the office to pick up the keys and were shown to the car where the guy circled on the paperwork the marks on the car were. I then took pictures of these, he left, and we got in the car and left. May be a few kilometers later we noticed the petrol tank was not full but 3/4 and I did not want to turn back as we had a long journey. When we returned after our holiday were parked in a bay. Went to the office with my paperwork and keys and told them about the 3/4 petrol tank when we had picked up the car.They acknowledged this! and one of guys came out to inspect the car which he did and we all went back into the office where paperwork was signed and ticked no damage. We were then told my £800 deposit would be refunded to my card in 7 working days. And then we left feeling unhappy about the whole experience with your company. I have travelled with other car hire companies in places like Sardina and other countries and have never experienced so such bad sevice. When people ask me about my Trip to Sicily... your company came straight to mind which is not good and of course I told them about the bad service we received. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 1
BARI, IT - Reviewed by CHRIS - 19 November 2019
" Fast , affordable and friendly "
" Very pleased,drop off was fast with friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by HEATHER - 17 November 2019
" Paid a reasonable amount this time. Like to be able to call free and speak to someone. This has been helpful in the past. "
" Have confidence in the man who handles the booking to be polite and regards wishes and needs in providing the type of vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DAVID - 16 November 2019
" Extortionate "
" I got lost by the airport so ended up using a little bit of the petrol I had put in. I got charged £43 as the tank was a few litres under full. It was the equivalent to no more than £5 or £10 petrol. I rent out a property in Italy and I always recommend you to the people staying in my property. I will never recommend you to anyone again nor will I ever use you again. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARTIN - 14 November 2019
" Great service and car "
" Great service and car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GRAHAM - 12 November 2019
" Overall I was extremely happy. "
" I was very happy overall, however I had to pay 960,14 Euros for damage but which I am unable to claim a refund on the insurance as I have never received an invoice from you. I paid it on 09/09/19 reference 200222042, please can you email one to graham@hulbert-group.co.uk or pepwellhouse@hotmail.com urgently? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ANTHONY LESLIE - 12 November 2019
" We are regular travellers to Bergamo airport for 13 years and have always used Auto Europe when booking / selecting our car hire company. The service of Auto Europe is consistently excellent. "
" Although we are regular travellers to Bergamo airport for 13 years , we have never booked Sicily By Car before. The overall experience from picking up and returning the car was impeccable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by CHRISTOPHER - 12 November 2019
" I HAVE USED THEM BEFORE ON SEVERAL OCCASIONS AND ALWAYS BEEN VERY HAPPY "
" OVERALL MY EXPERIENCE WITH SICILY BY CAR WAS VERY GOOD RIGHT FROM PICK UP TO DROP OFF. THE ASSISTANT AT THE COUNTER WAS PARTICULARLY HELPFUL AND FRIENDLY, BOTH ON COLLECTION AND DROP OFF. I WOULD USE THEM AGAIN "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by FABIO - 08 November 2019
" Had to canel the booking due to illness. "
" I had to cancel this booking due to illness. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by JERRY - 07 November 2019
" We have been using AutoEurope for over 12 years for our Italian trips. I love the fact that if you need to cancel you can do, without penalty, up to 48 hours before commencement of the hire. Deals are good; cars are satisfactory though we generally go low budget cars but then we only need a run about. "
" The lady on the desk spoke excellent English and the guys outside checked the car and agreed to add the marks/dents which hadn't been tagged on the paperwork. On our return our car was promptly checked and signed off (no bumps thankfully) and we were able to go and prepare for our flight. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by KEL - 07 November 2019
" Very good experience "
" Good experience "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BERGAMO, IT - Reviewed by EMA - 06 November 2019
" I have no issue with AutoEurope, your service is and always has been excellent and hassle free. i understand you cannot assume liability for the 3rd party partners but I would welcome changes to your website so that customer can also decide based on customer service level for each car rental provider. "
" I have arrived for car collection on time, waited for just over 1 hour to get to the counter to collect vehicle. There were around 5-6 clients in the queue in front of me so by no means the wait should have been so long. I have been given an upgrade to higher class which I didn't want having booked specific size for a reason - but there were no other cars available. When I arrived to the car park to collect the keys (i did not receive them at the airport counter) , i have met the same queue again - all clients waiting in front of me at the airport were still waiting for the car. The clients were given cars as and when they arrived, apparently being brought from a location outside of airport - well my car has been brought back by another client, the car rental staff merely checked it and re-rented it back to me - it was not cleaned, inside or outside. I have ended up driving away from the airport by 13:55. There were no issues with the car during the rental. Upon return to the airport, there was nobody to hand the vehicle over to, I have finally found the relevant employee by coffee machine so I handed the key to them and he asked me to sign the return signature of the rental docs - no receipt, no contract closure, nothing was done. I have no confirmation of how much they charged me extra (i had 3/8 fuel left so expect to get charged), I had no information whether they will charge me for 3rd day I have booked but not used (i returned the car less than 48 hours after rental). The employee at airport counter said to me specifically - We rent cars for Eur 3 per day, what service do you expect! Well, on this occasion I have walked into a 'trap' - if I have know how poor the service is at this provider I would have paid few euros extra to book car at provider with more sense for customer service! I am dreading checking my credit card for the charges! Also the CC deposit was Eur 1000 as opposed to Eur 900 as advertised in T&C - I do not mind personally but other people might object. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
MILAN, IT - Reviewed by CATALINA - 06 November 2019
" It was a very good choice for us! "
" It was a queue when we arrive to the office to pick up the car, but the persons tried to move very quick, also our deposit was returned in 2-3 days on my credit car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SIMON - 04 November 2019
" It is disappointing that autoeurope keeps selling the services of Sicily by car after all the bad reviews that already received. "
" We had to queue for one hour and a half to sign the documents and get the keys at the counter. Process very slow with too much paperwork, too much to read and sign. Then we had to wait another 30 min for the car to be ready as it was being washed! The car had big scratches in two places. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by DANIEL - 04 November 2019
" Hgg "
" Gg "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 7
ROME, IT - Reviewed by VIVIAN - 03 November 2019
" The car was fine but dirty and no window wash fluid. And hard to drop off "
" The drop off location was not the address given and Florence is full of one way streets very confusing "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by LOUIE - 02 November 2019
" What are you up are fantastic at a company it's just a shame that they use such bad quality companies under their umbrella "
" I've travelled the world and hired cars never have I ever experienced such bad service and such rude staff "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 8
MILAN, IT - Reviewed by IVANO - 01 November 2019
" I often rent with Sicily by car and I am generally satisfied with my experiences but the condition of the vehicle on this occasion was very poor bordering on unsafe. "
" Staff at both pick up and drop off were friendly and quick. The car however had big limestone stains on it and it's exterior was not clean. The back windscreen wiper blade was missing altogether and one of the front lights was not working. Additionally,the seal on the front passenger's side was broken making the drive noisy. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
BOLOGNA, IT - Reviewed by ALAN - 01 November 2019
" Usually a good experience...but not so much this time for the reason already stated "
" After many good experiences at Linate, my main complaint is having to wait nearly 2 hours at the Sicily by Car counter to get my booking processed. It will certainly make me think twice about booking this company again when flying to Bologna airport ! "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by JOHN - 01 November 2019
" Brilliant "
" Brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JEAN-BAPTISTE - 01 November 2019
" Awesome! "
" Just a long queue to get the car, but theer was a ticket system, so not too bad. Car wasn't pristine, the odd knock here and there but to be fair I got a very nice car for the money anyway! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MILAN, IT - Reviewed by KEVIN - 01 November 2019
" Efficient as usual "
" Booked an Open Mokka but didn't realise at desk but was handed a Dacia..... What a horrible car. Service light was on when picking up the car Service from Auto Europe was fine, only issue was vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PERUGIA, IT - Reviewed by DAVID - 01 November 2019
" on "
" Car fine, but lack of handbook, shouldn't be assumed that all cars are the same "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MUHAMMAD REHAN - 01 November 2019
" Car was not washed and wiper washer was empty. Not well maintained fleet. "
" So Far OK. No Breakdown included in price. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
FLORENCE, IT - Reviewed by LARISSA - 01 November 2019
" na "
" na "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 9
MILAN, IT - Reviewed by DERMOTT - 31 October 2019
" Overall very good "
" The time taken to get the car late at night was very short and efficient. Car was clean and as new. Only positive criticism would be an addition of an airport map showing the exact return location (for Milan airport) would have been useful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by PAUL - 31 October 2019
" My sole complaint was that there was no water in the windscreen washer which, given the weather, was not a problem but it could have been. "
" I have used them for many years and have always found them competitively priced and the staff both efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by SARA - 31 October 2019
" Very bad experience at Milano Malpensa. Not organised. Few people at the counter. Super long wait and car was not ready. Not enough cars available in the parking. We had to wait for a car that was coming from another location. "
" Long wait at Milano Malpensa. Very long queue of people waiting for their car. We waited more than 2 hours and with a 5yo kid is not that easy... Only 4 people at the counter who were taking breaks in turn. No numbers available. Big confusion about who was first and people who arrived later were served first. Not enough cars available. Had to wait for the car to be taken to the parking from another location as it wasn't ready although we had booked it a month in advance. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by PHILIP - 30 October 2019
" Booking fairly straightforward "
" Usually very friendly at Perugia "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by ALVARO - 30 October 2019
" Easy, simple, good value "
" Usual Pescara experience "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by SAMANTHA - 29 October 2019
" Didn't like having to pay again for a second driver as had put this in on the original booking. "
" Great car and good price at the start "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by NICOLA - 29 October 2019
" Very happy with the service. I think the cars should be older, with more wear & tear to start with. The whole car rental business is only really aiming to make money over the damage to vehicles. Its a pity. "
" All good. I particularly prefer the new system where the guys take the car back & do the change overs in the car park. You don't have time to queue up at the office when you have a plane to catch. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GREGORY - 28 October 2019
" Had to wait in queue a while but not a problem "
" Very good service thx "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by PIETRO - 27 October 2019
" Overall very satisfied. "
" Pretty good but as I was at the desk half hour before I was told the the car was not available yet. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VENICE, IT - Reviewed by LAURA - 27 October 2019
" Great service "
" Smooth from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by DA - 27 October 2019
" Easy to book and a first call for car hire in Brindisi "
" Very good service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRINDISI, IT - Reviewed by CLAUDIO - 27 October 2019
" Generally OK. I have used before and likely will use again. "
" My pickup time was 11am but after arriving early 10:30am) and waiting for over an hour before getting to the counter, I was not in the car until midday. I also purchased additional insurance on the web site, but the counter staff preceded to attempt to sell me further insurance at €20 per the day. While she was quite insistent, I did refuse. Car was in mostly OK condition, but scratches and dents were not originally marked on the documents, however the courtyard staff went around the vehicle with me and marked and signed. Overall a good experience, and I am guessing that staff were quite busy due to the value of Sicily By Car. I have used SBC before and will very likely use them again. Generally all staff were courteous and somewhat helpful. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAMEZIA TERME, IT - Reviewed by BARRY - 26 October 2019
" Overall, despite the comments above, the rental was satisfactory. "
" There were far more marks on the car than were shown on the paperwork. However, this was easily corrected. The dashboard signs were also showing one tyre underinflated. We were told to ignore this as the sensor was faulty. During the three weeks we had the car, we had to inflate three out of the four tyres - so maybe the sensor was working after all and the tyres simply hadn't been checked. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ROME, IT - Reviewed by MATTHEW - 25 October 2019
" Great prices "
" Took us 2 hours to pick up the car due to the length of the queue / extremely slow staff. Staff were also rude and unhelpful. Car itself was great, as was the price. Just very poor customer service at the pick up (Rome Termini). "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by ENRICO - 24 October 2019
" I will use this website again. Best price and no fuss! "
" They were busy at the collection, stage and could have had an extra staff member to serve customers. However, the officer who served me was very polite and efficient. The drop-off stage was also very easy and uncomplicated. Just what I needed. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LESTER - 24 October 2019
" good "
" nice clean car. counter staff were pleasant and efficient. drop off staff were a little aloof but efficient. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MARSHALL - 24 October 2019
" See above "
" Had to wait two hours to get car - they were overwhelmed by no of people picking up cars - not acceptable when they obviosly will have known in advance how many cars were booked out.. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by ANDREW - 24 October 2019
" Auto Europe's rental process was easy and satisfactory .. confirmation and details prompt and information clear .. the issue is more with procedures carried out by 3rd party rental company. "
" We frequently hire vehicles overseas / in Europe and understand the processes and procedures in addition to the requirements for the staff to offer add ins/ upgrades and insurance to those who have no additional protection. In all instances where we have taken additional excess protection from the broker we have not been pressured or hassled into buying additional cover. This was not the case at Naples Airport, the agent on at least 3 separate occasions stated that the additional cover that I had purchased was not adequate and that I would be responsible for any damage to vehicle .. fully aware that it would, if this was not enough one of her colleagues also chipped in .. this is unacceptable .. if a customer has purchased any other protection and is willing to leave a deposit on a credit card, that should be it. At collection point, the vehicle documents were handed over and on checking the condition report I noted 2 areas of damage had only been recorded .. we thoroughly check vehicle prior to signing any documents and on checking I identified over 10 areas where there was significant marks/ damage and had to request that report was amended causing us even further delay.. my concern was that on return they would claim we had caused damage and we would have not had a leg to stand on .. I personally witnessed this whilst waiting with another returning vehicle.. this is totally unacceptable and suggests that they may well be manipulating the system at that particular depot. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by DUSTIN - 23 October 2019
" Auto Europe helped me find the best value for a rental for any online resource I searched. It was easy to book and all of the included and excluded items were clearly detailed. "
" Had a great experience from ease of booking, to check-out, helpfulness of customer service staff, quality of car and ease of check-in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SEAN - 23 October 2019
" Not happy to be honest, charged over £100 for no reason and would like an explination "
" I am very unhappy with my experience with my recent car hire. It took almost two hours to get the car then when we did the car had many damage and scratches to the paint work. When we questioned this we were told it was fine and it was documented . On our return home my husbands bank account has been deducted by £107.43 from the car company and we have no email or anything why we have been charged this sum of money. There was no damage to the car by ourselves or by anyone else whilst we had the car so I would like to know why we have this charge . "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by JASON - 23 October 2019
" Girls on the counter lacked customer service skills. Would not answer simple questions. Tried to sell overpriced 'extras'. Less than average. "
" Girls on the counter lacked customer service skills. Would not answer simple questions. Tried to sell overpriced 'extras'. Less than average. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by FARAH - 22 October 2019
" I have hired cars with Auto Europe many times before and never had any problems (until now) "
" I had ordered and paid for the hired car online while at home in London yet when I arrived in Bologna I had to wait forever it seemed to pick up the car. It took two and a half hours from the time I got to Sicily By Car reception desk at Bologna airport until I drove off in a relatively clean car!!! The desk queue was so long and slow as there was only one person working there. I was then made to feel incompetent by the desk rep because I refused to buy excess insurance (which was being forced at me!) I had to insist three times that I had my own excess insurance. This was dismissed as 'unrecognised' even though I know it is recognised and valid. I then picked the car up but it was filthy dirty!!! Sand everywhere! I suggested that the previous driver had obviously taken the car to the Sahara desert! The wheels were muddy too. I was close to taking the car in that state because I had been at the airport for so long, fed up and the company said they only had much bigger cars available - I was a lone traveller and had hired a small/economy car. Fortunately, one member of staff offered to take the car to the car wash and he was back within 20 minutes. The car wasn't cleaned to a high standard but it was a lot better than before. I liked the actual car and the airport would be convenient for me as I will be travelling more frequently to Italy. However, I could not cope with this Sicily By Car customer experience again!!! "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 5
BERGAMO, IT - Reviewed by DAVID - 22 October 2019
" Happy with all the administration and communication from AE "
" Car was really dirty when we picked it up, it had not been cleaned. The wiper blades were worn and actually when it rained they were useless and dangerous. I took a dozen pictures of minor scatches and one of a piece of trim that was clearly damaged. When we returned the car the guy walked quickly around the car and stopped at the damaged piece of trim despite it being dark. He clearly new the piece of trim was damaged and tried to charge me for it. When I showed him my photo he backed down. My guess is they use the same piece of damage every time the car is returned. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 5
PISA, IT - Reviewed by ADRIANA - 22 October 2019
" Good experience "
" All round good experience . Great price so condition and cleanliness of the car acceptable . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PAUL - 22 October 2019
" No comment "
" Collecting the car took over a hour which a inconvenience but that may have been due to the customers, when seen I was in the car in 10 minutes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
OLBIA, IT - Reviewed by ALAN - 22 October 2019
" Apart from the same question twice! "
" Simple to book, plenty of price options, reasonable price, good car, really pleasant staff at pick up and drop off. What's not to like?! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by PETER - 22 October 2019
" The staff at Ancona are always cheerful efficient & make it a pleasant easy experience. Thank you "
" They provide a good & competitive service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by RICHARD - 21 October 2019
" Easy booking process "
" Quick and easy process, no problems, car in nice condition, very good price, so much better than taking chances with GoldCar! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by KSAWERY - 21 October 2019
" Pick up was way too long, drop off was efficient and quick, and the car was checked over immediately and signed off. "
" Far too long a wait to pick up the car. More than 30 mins. Also the voucher said that the rental desk was in the terminal. It isn't. You have to get a bus. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BRINDISI, IT - Reviewed by TONY - 21 October 2019
" Appalling approach to business. We were hood winked! Please do not contact us again and please remove us from your mailing lists etc. "
" I would recommend Sicily by car, but would strongly advise people to avoid Autoeurope. When booking the vehicle, it was not mentioned that it would cost us £171 euros for insurance when we arrived in Brindisi. To put this in perspective, the insurance was a 170% of the cost of the hire!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MICHAEL - 21 October 2019
" This is the second time I've used Auto Europe this year. No better testament in my view. "
" This is the second time I've used 'Sicily by Car' this year. No better testament in my view. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by ENRICO - 21 October 2019
" Helpful, professional, "
" I was very happy with the experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by VITOR ANTONIO - 20 October 2019
" All good! Everything was fast, no issues at all! "
" All good! Everything was fast, no issues at all! There could be more signs to find the pickup place easier. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by STEVEN - 20 October 2019
" . "
" . "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PALERMO, IT - Reviewed by ROSARIO - 20 October 2019
" This is an ongoing saga -with the staff at Sicily by car. When we book with you we seem that we are fully covered then they intimidate you the other end making you buy the extra insurance making you think you are not covered enough. what is the correct information? "
" This is an ongoing saga -with the staff at Sicily by car. When we book with you we seem that we are fully covered then they intimidate you the other end making you buy the extra insurance making you think you are not covered enough. what is the correct information? "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by MICHAE - 20 October 2019
" I asked your people on the telephone what your insurance didn't cover. They told me only it resulted from me acting illegally. Is that correct? "
" The check in was quite slow. It took over 1 hr 30 mins to sort out the pick up. There was a long queue at their counter. It all seemed a bit slow. They tried to sell me insurance which I had already taken out with Auto Europe. They said that auto Europe insurance would not cover if the car was vandalised. Is that correct? I didn't buy their insurance. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by JOHN - 19 October 2019
" I have used both Auto Europe and Sicily by Car many times and to date have been satisfied with the service and prices that they offer. "
" Bit of a wait at the counter, to be expected at busy times. Communication in English was excellent and a Citoen C3 Aircross diesel was provided. The car had some superficial exterior marks but was clean inside. The cruise control was very welcome on the motorway part of our journey. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
OLBIA, IT - Reviewed by ANTONY - 19 October 2019
" Service desk are con artists "
" Did not like the service desk at pickup "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by WILLIAM - 18 October 2019
" Generally very good, with minor reservations re the car standard. Good value. "
" Friendly efficient staff quick service, car had more damage than indicated the tank was not full, and the internal window surfaces were not clean "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAMEZIA TERME, IT - Reviewed by VANESSA - 18 October 2019
" Good service "
" There is way too much pressure when staff are trying to sell you additional insurance. I had to say 3 times that we are covered by a separate insurance in the UK for this type of travel. Other than that they are fab :-) "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by CHRISTOPHER - 18 October 2019
" No experience, as the full value of the hire was forfeit. "
" I was refused the car as I forgot my license (understood) but they were unwilling to transfer the vehicle to my wife who had her license. Instead they insisted that we pay forfeit the paid for vehicle and pay for another- even though it was the same vehicle. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALERMO, IT - Reviewed by DANIEL - 18 October 2019
" It was good value but impossible to pick a car. You book one and Sicily by car just give you completely different. Opel Astra was apparently in same group size, but much smaller in reality than the Fiat 500L "
" Didn't get the car size that I booked. Booked a Fiat 500 L but they gave me a Astra which has less storage which wasn't good with baby buggy and car chair. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by KENNETH - 17 October 2019
" It's the insurance issue that is the problem. "
" Despite going for extra cover with autoeurope I had the really hard sell...and in the end took their cover. It's a very unpleasant experience as you are concerned you are being ripped off....however it is definitely easier not to have to debate what damage to car is pre-existing (there were s lot of bumps and anyway it took us almost an hour to get our car) "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BRINDISI, IT - Reviewed by BRIAN - 17 October 2019
" Satisfactory except for comments in box 3 "
" Had to wait for an unusually longer time at Brindisi for car handover. Pity Sicily by Car is the longest walk from the terminal! Usually difficult to get out of! Otherwise satisfactory. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JOHN - 17 October 2019
" All fine except collection of car at Naples Airport "
" The only issue was the collection of the car. From arrival to driving off took 1.5hrs. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by CHRISTOPHER - 16 October 2019
" I contacted the broker Auto Europe after around an hour of waiting, they told me there was nothing could be done and to complain when I get back. Again, totally pointless and no assistance whatsoever. I won't be using them in future either. "
" I recently rented a car from Sicily by Car via Auto Europe, based on my experience I advise against taking a chance with Sicily by Car and would avoid them at all costs, not worth wasting valuable holiday time dealing with this company. I booked to pick the car up (VW Golf or similar) at 1030hrs at Palermo Airport. I turned up to the desk and saw a huge queue of people waiting. Before I even got to the service desk, other customers were saying they'd been waiting in excess of 2 hours. I spoke to the 2 members of staff who were "pre-booking" and gave them my details, they then gave me a ticket and told me to wait. After nearly an hour I asked why was this taking so long, I was told it's just like this and everyone will have to wait. I then asked why the two members of staff who were sitting doing nothing and playing on their phones couldn't help and was told it wasn't their job. I was then told I should have booked direct with Sicily by Car and I would have been able to pay extra to be dealt with right away. I was told I shouldn't have booked via a third party and I'd have to wait. What an attitude to adopt. After 2hrs and 30min (which was an average wait time) I was dealt with. I was asked if I needed an Automatic, I advised I'd booked one and was then asked if I really needed it? I again told them I'd booked it and that's what I was expecting. I was given an Open Crossland, I asked if they'd ran out of Golfs and was told they didn't have any VW Golf's in their fleet and they weren't available. How can you advertise a Golf or similar if you don't physically have any Golf's for rent? I did confirm with the member of staff that it wasn't simply that they'd all be hired, he confirmed they didn't have any in their fleet. I was then asked if I wanted a week's insurance, this was €200! I told this that was too much, they then tried to stiff me for €30 for breakdown cover. Overall, they didn't have the car they advertised within their fleet (fairly certain you can't advertise something you don't have) and it took 2hrs and 30min to be served. Eventually when I got the keys to the car, I was told to pick it up, no one came out to the vehicle, the car had paint over 2 panels and a large scratch on the bonnet. I went back in and updated them, they didn't bother inspecting the damage and just marked it on the paperwork. Do not risk wasting time on your holiday, avoid Sicily by Car at all costs, arrogant staff (overheard them telling a customer "what would you like me to do? You're just going to have to wait") and a complete lack of customer care. I also heard the check in staff telling customers initially they'd been seen in 30 minutes (lies). "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by ROSSANO - 16 October 2019
" I am a regular user of Sicily by car. I had never hired a car in Naples before. All my experiences before had been good to ok. This hire was dreadful "
" (a) When we picked up the car we had to wait a considerable time; (b) I believe I was overcharged for a second driver and insurance (c) we were not given a key or details of damage at the desk but sent to the car park (d) we were given a car below the quality (but not size) that we had hired (e) the woman asked my if I had a hotel - which seemed to be a prelude to trying to sell hotel rooms (f) the petrol tank was only 3/8 th full ( although I was told) (g) on return we were told there was damage in 3 areas - we did not cause the damage - I am not even certain their was damage (h) after I received an email warning me that someone had tried to hack my card "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by NIGEL - 16 October 2019
" See above "
" I waited in a queue at the Hire desk for two and a half hours! If they weren't expecting to be busy at least the prebooked customers should have been dealt with first. Otherwise they must have known how many customers were booked and at what time. Why weren't there enough staff? It also puzzles me why you bother to collect all the information necessary to hire a car then have to do it all again when you get to the hire desk! Incompetence doesn't adequateley describe the farce at the Sicilly by car office. The least you can do is offer a discount against my next hire. TWO & A HALF HOURS I'LL NEVER GET BACK! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 3
ALGHERO, IT - Reviewed by MARTYN - 16 October 2019
" Having been able to book the car online with a Debit Card, I was utterly devastated that I could not use the same card to complete the hire at the airport. If you only take Credit Cards at the point of hire (airport in this case) then you should not allow people to use a Debit Card online. I subsequently did not use the car I had planned to use, and hired a car from a company at the same airport who have no problem taking Debit Cards (I do not have a Credit Card). I will never use your service again and will be telling all me colleagues, friends and families to avoid. "
" Disaster "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALERMO, IT - Reviewed by STEVEN - 15 October 2019
" We always book with Sicily by car, the staff are polite and helpful, the money complaint I have this time is the queue of over an hour to pick my car up. "
" Very good company but queued for over an hour to get the car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by ANNIE - 15 October 2019
" I would recommend people go to a middle range car hire. the service seems to be more caring and helpful. I would not use Sicily by car and would tell anyone that listens not to use them!! Don't go cheap, they rip you off at every turn "
" They counter staff were very unhelpful. We had to borrow a booster seat from the very lovely people at Sixt "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 7
BRINDISI, IT - Reviewed by JOSEPH - 15 October 2019
" I always rent via Autoeurope and only once did this through Rental cars co when trying to find a downtown location that was not available with AE. I has the rental cancelled by online company before offering a much increased price. I went back to AE "
" I thought the sales staff were rather pushy with their explanation of their need to sell additional cover by pointing out their company's policy of charging for a number of things that would be covered already by the zero-excess cover i took out already with Autoeurope. This was rather long-winded and detailed and might have rather intimidated other customers. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PIERFRANCESCO - 15 October 2019
" Auto Europe should vet its business partners. "
" Waiting time nearly two hours. Counter staff tried insistently to sell excess cover insurance and different car higher rank. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by CHRISTABEL - 14 October 2019
" The car was fine though a little small for one described as an estate car or equivalent. We had three large golf bags that wouldn't fit in unless the single seat at the back was down which resulted in an uncomfortable journey for the passengers in the back. More detail about the type of car to hire would be a help, but when the vehicle was changed twice when we came to pick it up, this probably would not have helped. "
" We had an unacceptably long wait (two and a half hoursP for a car that was changed twice, resulting in having to find our accommodation in the dark, which was not the plan. We waited in a long queue to be served although our car had been booked and paid for for two and a half months previously. I could not possibly recommend this company after this experience. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by ANTHONY - 14 October 2019
" I am not happy with the recommendation to take extra insurance cover through your website that isn't then recognised by the rental company "
" They were fine though I had to take an an additional insurance policy to remove the excess, which I thought I already had "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by VANESSA - 14 October 2019
" Excellent service "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SIRACUSA, IT - Reviewed by PATRICIA - 14 October 2019
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ALAN - 13 October 2019
" See above "
" This is the latest of severlal good experiences with SbyC As ever the final issue will be to check deposit refund when next CC statement is received "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAMEZIA TERME, IT - Reviewed by PASQUALINO - 13 October 2019
" Overall excellent. "
" At pick up counter, operative advised there full insurance, a bit pushy , but no problem, had orgainized my own full insurance with independent agent, drop off operative 10 out of 10 for handing back car interaction, very polite. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by ANDREW - 11 October 2019
" N/A "
" N/A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by JOANNE - 11 October 2019
" Most staff needed. "
" 3 hour queue to collect car. 2 staff and approximately 40 customers. Very frustrating as it was hot and stuffy. Lost a half of a day of our holiday. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by HUGH - 11 October 2019
" I have been hiring cars through Auto Europe for decades but this was a very poor experience. "
" We queued to pick up our car and on reaching the front of the queue someone arrived at the priority desk so was served ahead of us. Then a second person arrived at the priority desk and was again served before us. It is ridiculous - at very busy times it would be impossible to collect a car because so many people have priority. Apparently it costs only 10 euros to enjoy priority booking but I was not offered it by Auto Europe or Sicily by Car. I am extremely upset at the length of time I had to wait and by being treated as less important as a customer than other people. This is not a good marketing ploy and just causes arguments between customers and between customers and counter staff. Not a good start to the holiday. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PERUGIA, IT - Reviewed by ANNE - 11 October 2019
" auto-europe have proved to be a great find. They provide good prices, are responsive on the telephone and flexible about making changes without fuss or charge. "
" 9s because it is hard to give "perfection" to any company, service can of course vary, but for us, two or three times now they have provided a good and friendly service. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
OLBIA, IT - Reviewed by JONATHAN - 11 October 2019
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by CHRISTOPHER - 11 October 2019
" Simple process good service desk assistance- easy drop off "
" Idéal car in good condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOSEPH - 10 October 2019
" Good value and easy to navigate the site. Tried to get hold of you whilst I was away regarding a query but couldn't get through be cause the opening hours seem quite limited. "
" Both at pick up and drop off, the desks were very busy so it felt like more staff might be wise. The car wasn't quite ready when we arrived and could have been a little cleaner. Nothing major and not cause for complaint, just something of note. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by ADRIAN - 10 October 2019
" As above! "
" We arrived at the Hire Desk to a massive queue and took ticket number 28. They were still only on 44 and 2 hours later had only reached 77! We were then advised that it would be a further 1.5 hours to be served. Each customer took at least 20 minutes to be served even though we had all pre-booked! My wife was startingto feel faint due to the heat and wait and no seating area so we went and booked elsewhere and within 5 minutes were out of the building with no reservation. We would like a refund for the non hire. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARI, IT - Reviewed by ANDREW - 10 October 2019
" I do recommend to friends and clients when asked for rental recommendations. "
" Good experience, I use them regularly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARK - 10 October 2019
" I rent often in Pisa, so far I have had no problems with Sicily By Car, they are honest and friendly. "
" I rent often in Pisa, so far I have had no problems with Sicily By Car, they are honest and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by THOMAS - 10 October 2019
" Efficient and polite service, without delays at either pick up or drop off. "
" Have used this provider many times in recent years and have never experienced any difficulty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by FEDERICO - 09 October 2019
" autoeurope is always the best option "
" I arrived 40 minutes early an my chosen car wasn't ready according to them. The offered a bigger car at an additional cost. The car wasn't clean at all and without screen wash. There was also an alert of low tyre pressure and I was told to sort it myself at the services. not happy. Returned during opening hours, had to go at the desk to call someone for the check out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 5
PISA, IT - Reviewed by CHRISTOPHER - 09 October 2019
" Diabolical! "
" Their representative when we returned the car was unhelpful and we have submitted a complaint to SBC, which still hasn't been acknowledged. They have claimed damage to the car which wasn't damaged when we parked it, but the person receiving the car moved it without apparent reason and then alleged we had damaged it. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by DAVID - 09 October 2019
" All fine. We've been using AutoEurope for the last 10 years and never had an issue. All very straightforward. Thanks "
" Everything was great, apart from the two-hour wait to collect the car! The office was incredibly busy when we arrived, with a queue numbering system (thank heavens). Out ticket was no. 45 and they were only no. 25 when we arrived. Maybe Sicily by Car is a victim of its own success? Surely there is a way to make the whole pick-up system automated? I would seriously think about using someone else next time, which is a shame. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by FRANCOIS - 09 October 2019
" A good experience overall. "
" It took almost an hour to pick up the car, the staff in Rome airport didn't speak english. No GPS in a modern car: does Sicily by Car pay to have the GPS removed in these recent cars...? "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by MICHAEL - 09 October 2019
" The car was great. Staff were very friendly. The only negative was that there was a long wait to collect the car. It took 1hr 30 mins from taking a number to being issued the car. I would have expected this to be much quicker. "
" The car was great. Staff were very friendly. The only negative was that there was a long wait to collect the car. It took 1hr 30 mins from taking a number to being issued the car. I would have expected this to be much quicker. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by ELIZABETH - 09 October 2019
" Excellent!! "
" Excellent!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GERALD - 09 October 2019
" Your website was OK but it did say the hire car office was 'on-site' at the airport. It was not on-site. But that's a technical detail. "
" It was a disgrace. We had to wait 3 hours in a disorganized ticketing system queue to collect the car. Essentially we lost half a day of our holiday and had to stand for 3 hours in hot conditions with no water. Not a great start to our holiday and never again. The staff were also rude and abrasive. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
FLORENCE, IT - Reviewed by CHARLES - 09 October 2019
" Highly efficient "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRAPANI, IT - Reviewed by PAUL - 08 October 2019
" all good "
" All dealings were efficient. Although car had seen better days and it was important for me to note all the bumps, bruises and scratches on it. Had I arrived in the dark or in poor weather this would have been far more challenging. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BRINDISI, IT - Reviewed by ELIZABETH - 08 October 2019
" That went well but I'm annoyed about the insurance. "
" We had to queue for 90 minutes to collect the car. I took out the extra insurance with Auto Europe, but was told at the counter that Sicily by Car does not recognise this insurance so I had to take out extra cover with them. I ended up paying twice, about which I am very dissatisfied. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by VANESSA - 08 October 2019
" Other than the queue everything else was a great experience, to pick up/drop off is not that far from the terminal and easy to find and return to and the staff there were again helpful. I would recommend and use again as its great value but would certainly make sure the named person went ahead to queue as soon as we came through immigration. "
" The queue was huge, there was a ticket system but it wasn't that obvious and at first there was only one window open, this changed to three but it still took nearly two hours to get to the front. The staff were extremely friendly, with great English which along with my average Italian meant my 'turn' at the counter was quick and efficient, also they didn't overly push extras ( a relief). Not sure how to counter this however observing other transactions I think often customers didn't appear to have the correct paperwork/cards and there appeared to be issues with comprehension (English being the only common language) which meant each of these transactions was taking at least 10-mins "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by MICHAEL ANGELO - 08 October 2019
" I have great experience in driving in Amalfi coast. definitely go back to this car rental company in future. "
" staff on front desk very helpful and funny. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by PETER - 08 October 2019
" Fine. The car was Ok and that is the main point. "
" Fine - although pick-up and drop-off with them is never straightforward. I got a low tyre pressure warning on day 2 - upon checking, all the tyres were about 10% underinflated. The tyre repair kit supplied (no spare wheel) included an electric pump so not that big a deal if you don't mind getting your hands dirty. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 8
PISA, IT - Reviewed by ANDREW - 06 October 2019
" I know you are just the agent, however if you are recommending a hire company to your clients, then the quality of the product is also your responsibility. You get your cut, earn it! "
" Good points. I got the car i asked for (Panda) perfect for the Tuscan roads. Bad points. Car was dirty inside, think it was turned round fast. Checked engine oil level on the second day. It showed 3mm on the dip stick (not on the Hi-Low area) so I had to fill oil -1Ltr at the Fiat garage - Checked for oil leaks - none. monitored for remaining 8 days, perfect, no leaks. So, car had not checked fully by your people at Pisa. What else was not checked - tyres??? We, your customers trust that we will receive a car that is in a safe, clean and roadworthy condition. Many of your customers will have children in your cars and will be going onto the autostrada, secure in the belief that the car has been 100% checked. This on was not. I have used Sicily by Car several times, so this is disturbing. I will hire in Feb for 6 weeks as last time when I used Sicily by Car. Will I rent from you again??????? "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by SAMER - 06 October 2019
" As per above. Awful "
" Too over 2.5 hours to pick up the car. Too many papers to fill and complete. Car was not what I booked and given a diesel car instead of petrol Asked for a a baby car seat and the one was given was broken and up to standard. Charged an extra 44.50 on my card with no explanation. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by MAURICE - 06 October 2019
" Overall - fine "
" Only complaint was the length of wait at Bergamo to collect. I joined the queue at around 12.30 and think that I was signed off to collect just after 14.00. The two people on the counter did their best and turned round my collection paperwork quickly but they seemed to encounter some delays with other customers and there were so many people in the queue. The only other thing was that the car was quite dirty on the outside; not a problem for me but it was difficult to distinguish whether there were dirt marks or actual marks. Would still recommend however - first time I've had to queue like that "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PERUGIA, IT - Reviewed by JOHN - 05 October 2019
" Auto Europe is consistently reliable. Great service and best value every time. "
" Always reliable, always great cars. Excellent service all round. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by KENNETH - 04 October 2019
" Pleasant experience even cancelling by mistake and rebooking was no problem "
" All worked really well so sorry no constructive comments "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAMEZIA TERME, IT - Reviewed by SUZANNE - 04 October 2019
" Very pleased with checkout, staff readily available. "
" Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PETER - 04 October 2019
" See previous comments reference excess cover charges! "
" Staff helpful. Totally different car than requested, quite a bit larger. Disappointed with being asked to pay €20 or €30 per day for excess cover which I thought I had taken within the original booking. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by JOHN - 04 October 2019
" I do not make recommendations to friends. But overall was fine "
" fine, but checking in and out was slow, and finding the drop off at Catania was very complicated. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by BRUNO - 04 October 2019
" The only negatives were the long queue (60 minutes) when collecting the car, and also the terrible idea of priority booking whereby somebody can skip the queue. This makes other customers very annoyed. "
" The only negatives were the long queue (60 minutes) when collecting the car, and also the terrible idea of priority booking whereby somebody can skip the queue. This makes other customers very annoyed. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by PAULA - 04 October 2019
" Booking with Auto Europe was easy and the initial price seemed competitive but after that everything was very disappointing.Our experience of Sicily by Car was awful. We had terrible service and I am in the process of emailing AE Europe to complain plus feel strongly enough to post on Twitter and other social media platforms our experiences. We arrived at the airport to discover that although our booking was made in UK with Auto Europe using a Debit Card that Sicily by Car would only allow a credit card. They also would not recognise the additional excess cover insurance that we had taken out in the UK and advised we had to pay an 800 Euro excess for the four day hire or pay a daily insurance rate on top of what we had paid Auto Europe. However, we had specifically paid for insurance and did not want to pay for extra in Italy. We were very unhappy about this and so they dropped the amount to 650 Euros. Still an astronomical amount for a four day car hire when we had already paid. We had no option other than to take this and a car was organised. We then went to collect the car and was told it would take between 5/10minutes to arrive as it was off site. We waited and waited whilst we saw other customers come and go. We kept asking where was our car, but the staff were overstretched and indifferent to our dilemma. After waiting 1 hr and 10 mins, we were advised that the staff member at the off site premises could not be found and therefore they were giving us an alternative car. This car arrived full of scratches but by this time, after the disagreement at the airport counter over prices charged and then the ridiculous wait in the heat for a car to arrive and the knowledge that there was no alternative, we took the car. After leaving the airport and driving for a while we tried to set up our sat nav to discover the cigarette lighter didn't work. We therefore couldn't use the sat nav and relied on our phones but were unable to use them for long as there was no way of charging them with no cigarette lighter. We tried to look for spare fuses in the car but there weren't any. That evening on leaving our hotel to drive out for our wedding anniversary dinner, the tyre pressure light came on the dashboard and we discovered we had a slow puncture. We could not inflate the tyre with the tyre pump in the boot because of the faulty fuses. We tried ringing Sicily by car but the number given on the hire paperwork just rang and rang. In the end we had to use a fellow hotel guests cigarette lighter in their car to inflate the tyre so that we could drive to a garage. The garage repaired the tyre and advised that it was an 8mm bolt that seemed to have been wedged into an existing hole and looked worn and meshed into the tyre and appeared to have been in the tyre for some time. We were charged 25 Euros for the garage preparing this. When we returned the car to the airport and asked a staff member to check around the car for damage etc, his first question was did the tyre pressure light come on. This implies they knew that this particular car had a known tyre fault. However, we did not enter into a discussion about this at the airport following our previous experience with the staff there. All in all this car hire was an awful experience. It was a four day trip to the lakes to celebrate our 21st Wedding anniversary. It ended up being marred by booking car hire through yourselves and your representatives Sicily by car. We lost two hours after arriving at the airport, negotiating prices and waiting for a car that shouldn't have been allowed to be hired. We then had the stress of not being able to navigate our way around the area due faulty fuses, nor be able to inflate a tyre, having to hunt down a garage to fix a tyre fault which should not have existed in the first place. Terrible customer service and terrible car and we are very disappointed with Auto Europe and their representatives. We look forward to hearing from you and some resolution and compensation for the stress and inconvenience we have experienced. We have photos that we are happy to share with reference to all of the above. "
" Our experience of Sicily by Car was awful. We had terrible service and I am in the process of emailing AE Europe to complain plus feel strongly enough to post on Twitter and other social media platforms our experiences. We arrived at the airport to discover that although our booking was made in UK with Auto Europe using a Debit Card that Sicily by Car would only allow a credit card. They also would not recognise the additional excess cover insurance that we had taken out in the UK and advised we had to pay an 800 Euro excess for the four day hire or pay a daily insurance rate on top of what we had paid Auto Europe. However, we had specifically paid for insurance and did not want to pay for extra in Italy. We were very unhappy about this and so they dropped the amount to 650 Euros. Still an astronomical amount for a four day car hire when we had already paid. We had no option other than to take this and a car was organised. We then went to collect the car and was told it would take between 5/10minutes to arrive as it was off site. We waited and waited whilst we saw other customers come and go. We kept asking where was our car, but the staff were overstretched and indifferent to our dilemma. After waiting 1 hr and 10 mins, we were advised that the staff member at the off site premises could not be found and therefore they were giving us an alternative car. This car arrived full of scratches but by this time, after the disagreement at the airport counter over prices charged and then the ridiculous wait in the heat for a car to arrive and the knowledge that there was no alternative, we took the car. After leaving the airport and driving for a while we tried to set up our sat nav to discover the cigarette lighter didn't work. We therefore couldn't use the sat nav and relied on our phones but were unable to use them for long as there was no way of charging them with no cigarette lighter. We tried to look for spare fuses in the car but there weren't any. That evening on leaving our hotel to drive out for our wedding anniversary dinner, the tyre pressure light came on the dashboard and we discovered we had a slow puncture. We could not inflate the tyre with the tyre pump in the boot because of the faulty fuses. We tried ringing Sicily by car but the number given on the hire paperwork just rang and rang. In the end we had to use a fellow hotel guests cigarette lighter in their car to inflate the tyre so that we could drive to a garage. The garage repaired the tyre and advised that it was an 8mm bolt that seemed to have been wedged into an existing hole and looked worn and meshed into the tyre and appeared to have been in the tyre for some time. We were charged 25 Euros for the garage preparing this. When we returned the car to the airport and asked a staff member to check around the car for damage etc, his first question was did the tyre pressure light come on. This implies they knew that this particular car had a known tyre fault. However, we did not enter into a discussion about this at the airport following our previous experience with the staff there. All in all this car hire was an awful experience. It was a four day trip to the lakes to celebrate our 21st Wedding anniversary. It ended up being marred by booking car hire through yourselves and your representatives Sicily by car. We lost two hours after arriving at the airport, negotiating prices and waiting for a car that shouldn't have been allowed to be hired. We then had the stress of not being able to navigate our way around the area due faulty fuses, nor be able to inflate a tyre, having to hunt down a garage to fix a tyre fault which should not have existed in the first place. Terrible customer service and terrible car and we are very disappointed with Auto Europe and their representatives. We look forward to hearing from you and some resolution and compensation for the stress and inconvenience we have experienced. We have photos that we are happy to share with reference to all of the above. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by ANDREW - 03 October 2019
" See above. "
" Had two queue for two hours to get the car from airport due to only having two counter staff. Processes obviously aren't working which was holding people up. Attitude of two counter staff not great. Not friendly and borderline rude when dealing with public. It said the car had a full tank of fuel, however when leaving the car park it already went down a bar. No screen wash in the car which we had to buy for it. Car was spotless inside. Drop off process was fairly easy. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by LEE - 03 October 2019
" Good overall "
" Dropping off wasnt easy poor signage led me into the private car park by mistake which happened to others Was very busy at drop off and people struggled to park returned cars - staff were helpful though Pick up was very quick and easy had no delays Very good value "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by MAURIZIO - 03 October 2019
" very long queue at the counter desk. the rest was great "
" great staff at the drop -off "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by ROBERT - 03 October 2019
" Not likely to recommend, depending on outcome of complaint. "
" See complaint I've lodged. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 4
BERGAMO, IT - Reviewed by SARAH - 02 October 2019
" Make it quicker to collect the car. Don't try and sell me insurance again by threatening me that if anything happens to the car I will be charged and then have to claim from the online company when I've taken the insurance out online "
" The queue to collect the car was huge and took far too long. Got a brilliant car and automatic when I'd paid for the cheapest manual car The car had dents and scratches, which is fine but we had to prompt the man to note down all scratched and dents as the paperwork did not call these out. On our return the large dent was picked up by the man we returned the car to and we had to prove we had not done it which was very stressful. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BERGAMO, IT - Reviewed by DAVID - 02 October 2019
" I ordered a car with air con and it didn't have air con "
" I had to queue one hour to pick the car up, I ordered a car with air con and it didn't have air con. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 1
BRINDISI, IT - Reviewed by LAURIE - 02 October 2019
" Efficient and easy to deal with. "
" Car badly scratched, seats badly stained and car not clean. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by ALEX - 02 October 2019
" Auto Europe provided a fine service. Booking was easy and communication was good. However, if Auto Europe use such sub par service providers such as Sicily by Car, I am unlikely to use them ever again "
" It took 2+ hours to get a car. The counter staff provided no insight in to why it was taking so long. The queue was building up and up and the space in the office was tiny and cramped. When I eventually was served at the counter it took another 30 or so minutes before I could even sign for the vehicle. The vehicle we received was quite old. It worked fine and served a purpose but left a lot to be desired. All in all - completely dissatisfied. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
BARI, IT - Reviewed by ROBERT - 01 October 2019
" Auto Europe were good, system worked well but you need to select your ptnrs more carefully. "
" Queued for well over an hour to collect car then told I need to buy CDW ins from them even though I purchased full cover from yourselves. They completed condition report for signing before I even saw the car, took many photos of marks/dents etc they had not recorded & noted on their paperwork. Did not give me the car I arranged to hire, was not up to same classification in my view. Whole thing was unpleasant experience & would not use them again, all seat of the pants for customers as to whether they end up getting ripped off. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 5
PALERMO, IT - Reviewed by GUGLIELMO - 01 October 2019
" Fair "
" Fair "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ROME, IT - Reviewed by JOHN - 01 October 2019
" Went smoothly and efficient service no complaints "
" Have used Sicily by car several times and never had any problems a very good service "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRINDISI, IT - Reviewed by OSCAR - 01 October 2019
" See above "
" Despite giving our flight details and booking 3 weeks in advance we waited 3.5 hours at Brindisi airport for our car. There were 2 counter staff and around 50 people to get through! Not a good start to our holiday. Having paid £105 in advance we were then informed the rental of car seats was not included and we had to pay 10 euros a day as my partner does not have a credit card ( this is just day light robbery). With insurance ( as we were informed even a flat tire incurrs a cost of £400) Our car hire for the week came to nearly £500 which is an insane amount. None of these costs were transparent and we would never have used this company if they had been. The counter staff were unapologetic about the wait and rude about any questions we had surrounding extra charges. Worst and most expensive car hire experience I have ever had. Would never recommend this company. Drop off was slightly better managed as we didn't have to go to the office. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by JASON - 01 October 2019
" Not great as I feel we were made to purchase insurance which we were already sold by Auto Europe at a fraction of the cost. There should not be such collaborations if the companies involved are not providing standardised information. "
" Apart from waiting over an hour for the pick up of the the car, the car itself was very nice. However, we were told that the insurance we had purchased from Auto Europe was not valid and we had to buy their insurance at a costly 141 euros. I do not understand why we were sold insurance online and then had to buy insurance at the desk! "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by STEVE - 01 October 2019
" Overall very good, apart from the sales pressure and time taken. "
" The queue for pick up was not very long, but it took a long time to sign up. Mostly due to them selling extras. I bought the AutoEurope CD cover and they still tried to pressure me into buying their complete cover, which was annoying and time consuming. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANTONIO - 30 September 2019
" I have no problem with booking with Auto Europe "
" When we arrived at the pick up Sicily by car at 11.30, but we did not leave till 14.30, as there was a big queue. we had to wait 3 hours, l have never had too wait so long in the past. Napals car hire was so busy and there was no air conditioning and we had too wait outside in the heating a big queue. Unacceptable. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 2
BRINDISI, IT - Reviewed by ANDREW - 30 September 2019
" There needs to be a faster method of doing the administration. Possibly putting the driving licence details on the booking via the website before arrival. "
" 35 minute wait to get to the desk and a hard sell to buy extra insurance. I heard the same scare stories told to several customers even people who had bought Auto Europe policies. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by CRAIG - 30 September 2019
" Service from auto Europe has been ok "
" Large queue to initially get key, appeared to take a long time to deal with each customer. The car is was given was not the same class as what I had ordered, I was given a crossland x and not the much larger grandland x that I had ordered. I chose not to make a fuss as I had spend 18hours travelling at this point, but is not what I would expect from any company "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by ANTHONY - 29 September 2019
" Having complained to auto Euro and still not received any positive feedback "
" After having to wait 4 hours to get to the counter not a nice experience after a 3 hour flight "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRINDISI, IT - Reviewed by ANDREW - 29 September 2019
" A good experience "
" A good experience "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
OLBIA, IT - Reviewed by PETER - 29 September 2019
" Generally good "
" The only problem with the car hire was the actual waiting time to get booked in ,at least 1 hour wait.,but the assistant was very good. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by RICHARD - 29 September 2019
" Again, apart from the excessive wait everything was excellent. Unfortunately the wait would make us unsure about rebooking. "
" The only issue is the extremely long wait to register and collect the car, far too long - 1 hour plus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by CARLO - 29 September 2019
" as above, however on return assisted was very helpful "
" car was damaged papers did not show extent of damage had to take pictures and point it out to assistent myself who then relactantly marked papers correct. Car was dirty believe it had just been brought back and there was no time to clean. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GENOA, IT - Reviewed by DAVID - 28 September 2019
" I have always found the Auto Europe booking engine provides all the information I require and the system at collection works very efficiently. On the ocassions I have needed to change something (i.e. dates) this has been handled very efficiently. I couldn't say AE are the cheapest 100% of the time but I book via AE most frequently. "
" The handling of collection and drop-off by the Sicily by Car staff was very good with little waiting and efficient paperwork, the only issue I had was vehicle preparation. The inside of the windscreen was quite dirty, the windscreen washer had no additive it was just clear water but worst issue was that when I arrived at my destination after about 130 km on the motorway and checked the engine oil the level there was no sight of the oil on the disptick, this necessitated the immediate addition of 1 litre of oil which brought it to under halfway up the dipstick measuring area, so it was probably 1.5 litres below the high mark on the dipstick. The car did not burn oil so this was very poor preparation and could have been quite a problem if I hadn't spotted it as the next thing to happen would be the oil pressure warning light coming on, so I have marked down vehicle condition. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ANCONA, IT - Reviewed by WENDY - 28 September 2019
" Good overall experience. "
" Very efficient and welcoming desk staff. Have used them many times in the past and hope to do so in the future. Good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by ALEXANDER - 28 September 2019
" NO COMMENT "
" NO COMMENT "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ROME, IT - Reviewed by CARLO - 28 September 2019
" Good web site, easy navigation.... no issues at all...always plenty of car choices and renting car companies for all budgets... always get unbeatable deals. "
" I have scored maximum points because I always get great customer service with Sicily by Car. There are only a couple of notes that if they don't improve will impact my next review: 1. This is the second time there is no water in the tank for wipers. I only found out on a motorway trip with dump weather. Not nice. 2. 2 out of 3 times I had to wait about 45 at fiumicino Sicily by Car desk as not enough staff to cope with demand. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by TRISTAN - 28 September 2019
" Excellent flexible service. Very easy to amend reservation "
" 3 hour wait to collect car. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JABIZ - 27 September 2019
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by TIMOTHY - 27 September 2019
" Overall a great experience and value for money. The car was different to the requested, but of equal standard. The only issue was i had a phone call when i returned to England asking where the car was, after i had dropped it off in the car park and signed the release papers. This worried me slightly as i was expecting a huge bill for a missing car. After a few phone calls to the staff on site this was rectified. "
" Overall a great experience and value for money. The car was different to the requested, but of equal standard. The only issue was i had a phone call when i returned to England asking where the car was, after i had dropped it off in the car park and signed the release papers. This worried me slightly as i was expecting a huge bill for a missing car. After a few phone calls to the staff on site this was rectified. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANNA - 26 September 2019
" You are easy to deal with and when I inadvertently double booked your reservations team were exceptionally helpful. "
" Pick up at Naples Airport was a farce. Took over an hour to get to the desk. The shuttle bus wasnt big enough for all the people waiting. Not enough staff on the desk. Our handler was better than the lady sitting next to him who was very hard sell on the insurance cover. The vehicle had so many dents and scratches on it that actually no one would have noticed if we had added any which was the only plus side. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by VINCENZO - 26 September 2019
" Please see above "
" Hi what I experienced with the Sicily by car was other words as theft when we got there there seemed to be a problem with the credit card ( we haven't experienced any problems with our card before ) they then suggested that we could use a debit card but the ONLY difference was that the deposit money would be taken out of the account and then upon arrival we would provide a iban number to put back in if all was well they quickly made us sign as they seemed to be very busy so we thought ok fair enough Once we returned the car with absolutely no problems They only returned half of the deposit back which we questioned their reply back was that that's was the charge for using a debit card !!!! Really over €500 fee for using a debit card which was never explained to us this is daylite robbery to innocent hard working people who save all year to go on a family holiday the operated was arrogant and with a smirk he replied to us 'you can't do anything about it now too late' The experience was awful he shouted at us to just go in front of everybody there and especially my 2 young children I have never been so mortified and experience this kind of customer service before Please could you reply back to me as I would want to take this further I have been using auto Europe for about 8 years now "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by LILA - 25 September 2019
" The car itself was fine and the staff were all very nice but we had to wait for 2 hours at the pick up desk. Each customer was taking 20 minutes to complete their check in and there were only 2 people on the desk. I appreciate that it was busy but so were all the other car rental companies and their queues were faster. The delay made us late for our accommodation check in and meant we had to drive in the dark late at night which was not ideal. Unfortunately for this reason I will not be renting with Silicy by Car again. "
" The car itself was fine and the staff were all very nice but we had to wait for 2 hours at the pick up desk. Each customer was taking 20 minutes to complete their check in and there were only 2 people on the desk. I appreciate that it was busy but so were all the other car rental companies and their queues were faster. The delay made us late for our accommodation check in and meant we had to drive in the dark late at night which was not ideal. Unfortunately for this reason I will not be renting with Silicy by Car again. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by PAOLO - 25 September 2019
" auto Europe is a good site, but they probably need to check more in detail the companies they offer "
" The car had 4 semi deflated tyres and 2 illegal worn tyres The inspection sheet had one dent noted on the door, while the car additionally had the rear bumper severely worn off Dispicable condition to release a car "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by FRANCESCO - 24 September 2019
" easy to deal whit,and good low mileage car "
" good helping staff and replaced the car for one other model which i preferred "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by JOHN - 24 September 2019
" Fine dealing with your company and the fact that you covered all the extra insurance was what made me book through you and not direct with the hire company "
" I thought when we booked through autoeurope that we were fully covered so was annoyed to find that Sicily by Car were asking for an extra 180 euros to cover against any scratches we might get on the car not covered by a "collision". Also when we picked up the car it was very dirty on the outside although the inside was clean. The satnav had no sound except to say "proceed to thehighlighted route!". After that - no sound. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ANCONA, IT - Reviewed by GRZEGORZ - 24 September 2019
" I'm very happy "
" I'm very happy from rent a car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by IVAN - 23 September 2019
" Best ever 10 out of 10 "
" Excellent Excellent Excellent Been going to Bari Airport for years and this has been a no hassle car hire best ever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by CLARE - 23 September 2019
" Shockingly bad "
" We turned up at the car hire rental office, after a 2 hour delay on the runway, a screaming child to be presented with the most unhelpful receptionist I have ever encountered. We were informed that our car had been given away and there are no more cars. she may as well have said "tough", such was her attitude. After some discussion, she said she could offer us a car at an additional cost of £300. We went to Sixth and hired another car. I have asked for a refund for the £300 I have spent with Auto Europe for absolutely nothing - no car and atrocious customer service and I have not received any reply. Will I be recommending Auto Europe - I will go out of my way to report how bad the service was, as far and wide as possible. I hire a car 7 - 8 pa in Europe, 3 times a year from Verona airport. Shame on auto europe for ruining the start to our holiday. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ANCONA, IT - Reviewed by MICHELLE - 23 September 2019
" Super would rent again .. "
" Nice clean car , easy to book , nice staff very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by DAVID - 22 September 2019
" Easy to book good prices any questions about the car you can phone and speak to a person would always use this company "
" Excellent friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PETER - 22 September 2019
" Excellent service and price for the type of car and the period of rental was competitive "
" Service was excellent but the car had damage which was not recorded on the checkout documentation, however the Sicily By Car staff told us to photograph the damage and there was not problem on the return checkin. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VERONA, IT - Reviewed by GORDON - 22 September 2019
" On collection the car was badly damaged on the front wing, this was marked up on the documentation but no member of staff showed us around the car. When dropping the car off no member of staff was at the drop off point. Handed the key in at the collection desk felt a bit vulnerable that no one checked the car to see that no damage had happened whilst in my possession. "
" At collection was advised that old paper style UK driving license was not valid. Eventually it was accepted. But not a good start. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ALGHERO, IT - Reviewed by BENJAMIN - 22 September 2019
" Very easy service to use "
" Always use this company and they have never let me down "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ARTHUR - 22 September 2019
" Very smooth collection and return . A small concern was when I noticed a yellow warning sign and tried to contact the number provided , I waited 15 mins in a queue . I eventually gave in and decided to read the manual instead . ( luckily I understand Italian well ) . "
" I've used this company quite a few times so they always treat me well . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by JAMES - 22 September 2019
" Wait time for car collection unacceptable "
" On arrival at Olivia airport we then entered into an inefficient queuing system which took over 2.5 hours to take receipt. With you g children this is totally unacceptable and it appears this is just business as usual for them with no apology offered. The customer representative we dealt with was very polite but a delay of this nature means you loose most of your first day and gets the holiday off to a bad start. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by PETER - 21 September 2019
" They did not accept my extra insurance and took £800 as a deposit "
" Staff didn't advise how to find the car, or where do you need to return it, "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 9
PISA, IT - Reviewed by CLIVE - 20 September 2019
" I ordered an Opel Grandland but was given a VW Tiguan. It was a superb car. "
" Vehicle exceeded expectations. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by KEVIN - 20 September 2019
" No hassle rental as always "
" No hassle rental as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by DIANE - 19 September 2019
" Auto Europe arranged a new car rental but I don't know if you could have done more. "
" Due to no fault of my own I missed a connecting flight meaning that I would arrive after the car hire desk had closed. Sicily by car refused to allow me to collect the car the next morning even though the car was reserved for me for several days. This is completely unreasonable & caused me to incur additional costs. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by JOHN - 19 September 2019
" Slow check in but staff very "
" Got a jeep again but it was ok "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by STEPHEN - 19 September 2019
" Great experience "
" Very smooth pick up and drop off. Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by MATTHEW - 18 September 2019
" . "
" We had to wait over 2 hours to get to the desk. This was nearly as long as it took to fly from London to Sicily !! "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by GRAHAM - 18 September 2019
" Good comparison service and easy ticketing. "
" Waited 1.5 hours in queue to collect car. Check out process is far too long for each individual. No signs for rental return at Catania airport - spent 30mins trying to find location. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 8
VERONA, IT - Reviewed by MARTIN - 18 September 2019
" Always competitive "
" Good car Good service by the check in team "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by MARTIN - 18 September 2019
" A bit too much overpromising in the car. "
" The car wasn't cleaned inside or out when we picked it up. It was also overpriced. We paid for a Golf and picked up an Opel. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PALERMO, IT - Reviewed by SUSAN - 18 September 2019
" Unfortunately my experience has been so very unsatisfactory that I would now go straight to a reputable firm like Hertz or Avis directly "
" Took 3 hours to pick up vehicle from joining the queue at the airport. Extra charges not clearly explained and was over charged. I cannot stress enough that I would never use Sicily by Car again nor would recommend "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by FRANCESCA - 18 September 2019
" Very easy to book with Auto Europe, and I received excellent customer care - my only gripes are with Sicily by Car! "
" This is mainly due to the fact that it took over two hours to get our car from the desk upon pickup - there were only two members of staff to begin with and the entire process was just extraordinarily drawn out. There were families with babies and toddlers being forced to wait in the heat, and staff were generally quite surly. Considering this was the state of affairs as they head towards the quieter season, I dread to think how long this could have taken in high summer. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by FRANCESCO - 17 September 2019
" Will not use Sicily by car again "
" Too long await,nearly two hours to get car "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ROME, IT - Reviewed by FREDERICK - 17 September 2019
" Generally very good. Particularly when you get offers in and allow us to rebook at the new offer rate. "
" We specifically chose Sicily by Car to have a long test drive of an Automatic Golf prior to making a purchase. Whilst I understand companies do change cars we were singularly unimpressed by the drive of the alternative Opel Crossland supplied. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
VERONA, IT - Reviewed by MARTIN - 16 September 2019
" Good company "
" We where very pleased espcially when we returned the car. We where running late and the guy was there and "signed the car of" straight awsy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by AGNES - 16 September 2019
" |Everything great...apart from the satnav!! "
" Everything worked well...apart from the Satnav. I tried it briefly then realised I should use Googlemaps instead. So I didnt use the satnav. The receptionist at the return said he would try to take it off the charges....I wonder if he managed?Every "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by TARA - 16 September 2019
" Sicily by Car is one of my preferred car rental companies, however disappointed that there was no water left for the windscreen washers. "
" After two uses of the water for the windscreen wipers, this then ran out. Luckily I had bottles of water with me that I could use as the windscreen got very dusty in the dirt tracks of the rolling hills. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PISA, IT - Reviewed by MARCELLO - 16 September 2019
" I have been using Auto Europe for holiday car rental for a number of years, and I have never had any problems; the service has always been excellent. "
" Very good car hire company, in terms of quality price. Plus excellent service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARI, IT - Reviewed by ELIZABETH - 16 September 2019
" Easy to do and reassuring to know that the car is already reserved for you. "
" I previously complained about the pressure to buy extra insurance by Sicily by Car - almost intimidated. This time there was no pressure, just the offer. Much better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by PHILIP - 16 September 2019
" I didn't get the car I had requested but the Peugeot 308 estate was ok. I didn't like the climate control system in the car. The windscreen kept steaming up. I had to clean the windscreen inside @ out with glass cleaner as it was very greasy. I also had to buy screen wash & fill the washer tank under the bonnet as it was empty. "
" Efficient and friendly service at the booking desk in the airport. Allessandra was very helpful and spoke very good English. Nice easy access to the hire vehicle pick up/ drop off point at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAGLIARI, IT - Reviewed by SHAHLE - 16 September 2019
" I could not rent with a debit card "
" I could not rent with a debit card "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PERUGIA, IT - Reviewed by MICHELLE - 16 September 2019
" see above "
" My wife forgot her licence (obviously her fault) but got another family member to come to the airport to transfer the hire to his name. Despite your representative being very helpful on the phone the sicily by car representative refused to do the swap. We eventually went to Avis to get a car. Your representative was great and confirmed that the cost would be deducted from a future hire as we use you a lot, but Sicily by car were dreadful. We will NEVER use them again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by MAURO - 15 September 2019
" Good "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANTONIO - 15 September 2019
" Terrible experience. 3 hours and five minutes to collect a car is ridiculous. "
" I flew from Edinburgh to Naples, Italy. The flight took me two hours and 55 minutes; collecting the car from this company took me three hours and five minutes - ridiculous. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by PETER GERARD - 15 September 2019
" Good experience would us them again. "
" This was the 1st time I have used Sicily by Car and I did not have any problems or concerns. A good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by JAN - 14 September 2019
" I'm happy we survived it without any additional damage,as italian drives like crazy. "
" We received a different car,we booked previously.It had couple of damages on it already,and when taking over from the staff,we discovered even more of them luckily.We documented everything.Taking over the car went very slowly, the only guy who represents the rental company was busy constantly. By the end everything was all right,I "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by LUIGI - 14 September 2019
" If car pick up desk had been more organised then waiting time would halve "
" Waited over an hour for vehicle , normally keys already in envelope ready but he was trying to up sell all the time . They just seemed to take so long with everything "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GEORGE - 14 September 2019
" We tried hard convince staff to allow us a different vehicle. She wanted to charge us €11 per day for the privilege. Totally money based service with no regard for customers "
" We booked a Ford Fiesta or similar. A Lancia Ypsilon is not similar and the counter staff shrugged their shoulders in true Italian style "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by NATHAN - 14 September 2019
" Truly awful. Both website and rental company. Misleading pricing on a poorly designed website. Won't use either again. "
" Awful. Just awful. Firstly we paid Autoeurope for full insurance in the original booking, SicilybyCar then charged us TRIPLE what we'd already paid. Had to queue for 2 hours to get the car. Obviously didn't get the car we'd ordered, which you expect anyway I guess. Similar delays and unhelpfulness when dropping off. Rude, complacent, slow, obnoxious, unapologetic staff - all of them. DO NOT use SicilybyCar. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by RAYMOND - 14 September 2019
" Apart from the unacceptably long wait to get the car everything else was good. "
" We booked the car from 10.00 am biut our car was not ready until 11.30. We had to wait for over 1 hour for our car. We were offered a much larger alternative but it was too big and had just been returned and was filthy inside. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BRINDISI, IT - Reviewed by MAGNUS - 14 September 2019
" Nice friendly staff. "
" Everything went smoothly from start to finish. Car was clean and in good condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by CARMELO - 13 September 2019
" Car hire process was simple on line however the car company needs to be much more professional and standard "
" Car had deep dents on three sides. Absolutely filthy inside especially the boot. Hadn't been washed from the previous hire. So disappointed with the car "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 1
PISA, IT - Reviewed by MICHAEL - 13 September 2019
" Well Done Sicily by Car nice clean car given and everything run smoothly "
" Staff were great and the car was one of the cleanest I have had in Italy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by LYNN - 13 September 2019
" Good experience "
" Excellent service, good car although was quite dusty when we collected it but would recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by ROGER - 11 September 2019
" Still awaiting response from Auto Europe regarding above dispute. "
" Car would not start and had flat battery. Called out Assistance, got it started and got it back to Airport to swap it for another. (Car given too small to fit my passengers in.) They then tried to charge ME for the assistance call out!!! Dispute STILL outstanding. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
PISA, IT - Reviewed by PETER - 10 September 2019
" We were given a good car and we didn't have any problems. "
" My husband hadn't realised his driving licence had expired so we had to pay for an extra driver - v expensive, considering some companies don't charge for an extra driver. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by ROBERTO - 10 September 2019
" I don't think many people enjoy the hire car pick up drop off experience and we have had some poor ones over time...This was one of if not the best for some time ! "
" Great value and service...could do with better signposting to the pick up desk. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by DARREN - 10 September 2019
" Very professional and great service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by CARLOS - 10 September 2019
" Overall was a ok experience "
" They want to charge me extra insurance when I paid for full insurance. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by MARIETTA - 10 September 2019
" SBC is part of the auto Europe company. Therefore the standard of customer services of sbc is dictated by Auto Europe. I have hired cars many times through Auto Europe and had no problems however my recent experience means that I will not use the company again. "
" The first car I was given broke down on the motorway 45 mins from the airport and I had to return via taxi and train for a replacement car. I have so far not been able to claim for these expenses. The replacement car was fine, however I had a puncture about 10 days into my holiday and I had to pay for a new tyre. I sent an email to sbc customer services but I have received no reply. If I add all these extra expenses the hire car cost was not good value for money. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 2
VENICE, IT - Reviewed by PETER - 09 September 2019
" Very happy with the booking and will definitely book again. "
" I was really happy with the car and the price. The only negative was that I did have to wait about 40 minutes at the desk to pick up the car as there was only one girl at the desk, but she was great! Grateful that I could take the car into Slovenia without extra charges. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by PAUL - 09 September 2019
" Rang auto Europe who advised that it was a good offer and should accept it. No support whatsoever. I had paid for the car for 10 days the fact I collect it 2 hours late does not affect the car provider. Feel totally cheated. Due to plane strike I had to return 2 days early with no credit given. "
" Kept waiting an hour and advised that I was more than 2 hours late and my car was no longer available. I had to pay an additional £150 for an upgrade. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
BRINDISI, IT - Reviewed by ANTONIO - 09 September 2019
" I will continue to us autoeurope to hire cars in Brindisi, but am unlikely to use Sicily by car "
" Normally Sicily by car have been very reliable and helpful. This time the counter operative was very pushy trying to sell me an upgrade, which I politely declined saying that as there was only two of us, the car I had booked would suffice. Then came the extra insurance, I declined again explaining that as I had a home there and visited five or six times per year, I had an annual policy. He then gave me the paperwork to sign and handed me a key. When I arrived at the car I decided to check the condition against my rental document and couldn't see any checks on the document, the car however was covered in scratches. I had to return to the desk and queue up again and ask him to return with me to the car and mark all the scratches on the document. He said he was too busy but to mark them myself which he then signed. If I had not done this then I cannot say that they would have been attributed to me but it is possible. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 4
VERONA, IT - Reviewed by ROBERT - 09 September 2019
" A very efficient and cost effective service. "
" A very efficient collection and drop off process with no issues at all. I'm aware that some customers, having pre-booked vehicles, found that there was no vehicle available but we had no problem. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by MD - 09 September 2019
" Overall happy. But customer service of Auto Europe need little bit improvement. Some of the representatives are not as good as others. "
" Very happy with the service. Everything went well. Very competitive price as well. Given almost brand new car has no issues at all. Very happy. Definitely use Sicily By car again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MATTHEW - 09 September 2019
" Very efficient "
" Very efficient and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by GIUSEPPE - 08 September 2019
" My experience with Sicily by car is pretty poor. "
" Picking up the car at Palermo's airport was ok. The car itself was below a basic standard anyone would expect in terms of cleanliness and and condition of the car. The car had not been cleaned when we received it also had several dents scratches but it seems to work. A major issue happened two days later when the car parked at our place of stay did not turn one anymore. Sicily by Car Car service Assistance sent a tow truck which fund that the car computer was flashing the sign that the car needed engine service so they had to take the car away. So we were left in the middle of the countryside in Sicily on our own no car no replacement and we where told by the customer service assistant that they could provide a replacement by going to the nearest SBC rental office which was in Trapani's airport about 100 km from were we were and all cost was on us. I complained but I was simply told that I could get in touch with their customer service, she could not do anything from her side. Luckily, the owner of the house where we were staying was extremely helpful and he drove me to Trapani airport the next day where I got a new car. To add to insult to injury after returning the car at Palermo's airport even there they could not tell me what would happen and in fact just a couple of days ago I received a notice to pay for the towing of the car. What a joke!! Sicily by Car clearly has no idea what customer service is!! They have not fulfil their contract providing a basic level of service with a proper a functioning car that would last through the rental. I wonted if their car are serviced regularly or this happens to other client!! What a shame. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PESCARA, IT - Reviewed by SANDRA - 08 September 2019
" Very helpful lady on phone with auto europe "
" We arrived on delayed flight from Frankfurt Hahn. We spoke to Matteo. He informed us late fee is 70 euros. But if you come back tomorrow you can have car without 70 euro charge late fee. We came back next day and new assistant told us they had cancelled our car hire!!! We were misinformed. We had no car. We had to phone yourselves who told us that you hadn't cancelled car but car by Scilily had! You got us another car with budget immediately and said it could be done for £30 cancellation fee which we accepted. There was another couple of ladies from Belgium told the same story. They had come back the next day for their car and theirs was cancelled as well. They rebooted with budget. Overall shocking treatment. Can you please put complaint into car by Scilily and report back feedback to me "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALERMO, IT - Reviewed by DOMENICO - 08 September 2019
" I have been hiring cars throughout Autoeurope for the past 10 years or so, every-time I have had a great experience at a low price , 5*! "
" Great value for money , good cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MICHAEL - 08 September 2019
" Very happy and would use again. "
" Relaxed, easy service. Great that we had cross-border travel between Italy, Croatia and Slovenia at no extra charge. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by JOLANTA - 08 September 2019
" Auto Europe are very helpful but do not use companies like this. Just try looking at all the reviews which say the same "
" Terrible. 2 hour queue at airport to collect car. Offered 1 hour queue if we paid an extra 45 euros. Will never use them again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 3
PALERMO, IT - Reviewed by GREGORY - 07 September 2019
" Very much depends - if it involves that bunch of charlatans Sicily by car customers hen I'd defiantly advise to use a renowned rental company such as hertz "
" Upon arrival no one told us we had to get a piece of paper with a number which would determine our position in the queue, it was utter chaos with no organisation whatsoever. Eventually we got our number and waited for our turn. One and a half hours later my number appeared. I found at this point that two of the four staff had been outside chatting and smoking outside instead of serving customers whilst the queue of ever angry customers got longer and longer. Things went from bad to worse as the member of staff tried her level best to sell me extra insurance at €20 a day. I pointed out I'd already purchased extra insurance with you. She implied your insurance was a waste of money and I'd regret not getting her extra insurance as you wouldn't pay out and it was a brand new car so I'd better be careful as the slightest scratch would cost me a lot of money. She was a pretty offensive piece of work and I can see how old or vulnerable people would easily be bullied into paying for cover they didn't need. Upon collection of the car I noticed the Ariel was snapped. I was aware that there was a charge of €39 for returning a car with this missing so i pointed it out to a member of staff who dismissed this and told me not to worry but declined to endorse my form confirming the damage. I would defiantly not recommend this rental company. Bunch of rip off merchants who are out to sell unnecessary insurance and use bully boy tactics when the customer refuses. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
OLBIA, IT - Reviewed by JAMES - 07 September 2019
" Ease of booking car online - excellent. "
" The queue to pick up the car was over an hour and then had to wait at another pick up point for the keys and then check the car and get them to write down all the dents/scratches on the vehicle. There was an issue with the adblu and the staff didn't have a clue. The vehicle was really scratched upon collection which was OK but nothing had been noted on paperwork. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 5
ALGHERO, IT - Reviewed by MASSIMILIANO - 07 September 2019
" Very easy app "
" Lovely staff and very polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by PETER - 06 September 2019
" Good value car hire, fairly recent car in good condition "
" Pick up dealt with quickly, staff were helpful. Pick up point quite a walk away from the main desk, not so easy with kids and luggage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by DEAN - 05 September 2019
" You do not say that the insurance we hold with you is not valid with the company and we had to pay for it again when there. Also they help €1500 on my credit card and as I wasn't the named driver I had to pay to be added on as a driver so they would accept my credit card! Why? God knows! The drop off Instructions were wrong so we ended up driving around terminal 2 when we should of gone to 1 for drop off and then got a bus to 2. We will never use this again. "
" Worst car rental firm EVER! Rude staff - when they actually turn up! The car was dirty, covered in scratches and dents and the aerial was missing, also needed ad blue topping up! Rubbish from start to finish! Really shoddy dirty place/cars and people! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by MICHAEL - 05 September 2019
" Very satisfied with the whole experience. "
" Very good service at the best all around prices that I could find. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by WILLIAM - 05 September 2019
" See above "
" Queue at the rental desk was so long (some people had waited there for hours) we ended up using a different rental company. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by SARAH - 05 September 2019
" Had a preliminary call before booking and the customer care person was very helpful. "
" The queue at pick up was quite long and while there were many people waiting, one of the 3 persons at the desk disappeared to take care of some admin, which made the wait even longer. But once at the desk, the process was reasonable and smooth. The car was the one I expected but had many more scratches than announced and I had to take many pictures. Also it had not been cleaned, certainly not the inside. But overall it was very decent. Drop was quick and smooth. Overall a good experience. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
OLBIA, IT - Reviewed by DANIEL - 04 September 2019
" Before this experience I would always have recommended autoeurope. But not if they represent companies like scicily by car. "
" Worst car rental operation ever. The staff were running a scam with a ticket number queuing system. There was a 50+ gap between the ticket you had and the number on the board. It quickly became clear that there would be at least a 3 hour wait. Another member of staff prowled the room offering "priority queuing" for €69. Customers really had no choice but to pay. Total scam! Autoeurope should not represent these scammed. And I haven't even started on the. There's sand in the carpet €25 scam! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
PALERMO, IT - Reviewed by ZAINAB - 04 September 2019
" Top Stuff. Will use again! "
" The counter staff were efficient however they did try to push additional insurance and also there were long queues so maybe they are under staffed. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MARTIN - 04 September 2019
" Will still use Auto Europe but maybe take a slightly dearer option than the local supplier in future. "
" When picking up the car the guy at the desk was just trying to up sell to a bigger car, then he told me how poor your insurance cover was and that I should upgrade to their own one and then spent a good 10 mins trying to explain why. The car was dirty and had just been washed with not so clean water and upon inspection late at night in the dark I noticed a few scratches and marks on the car which were not on the sign out sheet until I got a rep and showed him. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by RICARDO - 03 September 2019
" Found the people working at Sicily by car to be very rude "
" Found the people working at Sicily by car to be very rude. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PAUL - 03 September 2019
" The counter staff at Naples let you down. They are horrendous and obviously driven by selling extra insurance. We will never hire a car through them again and intend to tell as many people as we can about our horrible experience "
" The staff at Naples on arrival where nothing short of bullies, horrible nasty bullies. Insisting we take extra insurance, completely unhelpful and left us fearing using the car. It ruined our holiday - we only used the car to get to and from hotel, being to afraid to use it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by ANDREW - 03 September 2019
" I called to complain about the service and was told that auto Europe is an agent and nothing that they could do. "
" Horrific experience, 1.5 hour line to get my car while my 7, 4 and 2 year old sat outside in the heat. The car advertised was a Mercedes, the car given was a citroen. Total misrepresentation as clear they don't own any Mercedes. Service desk was so slow and inefficient, all done manually by hand. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
BARI, IT - Reviewed by PAUL - 03 September 2019
" it was really just the long wait and the manner of the staff that makes me think to go to a mainstream company next time. "
" counter staff were slow it took over 1 hour to be seen 5 bookings 3 and then 2 staff. They were not particularly friendly even if they are not in their mother tongue, body language tells part of the story. The pick up guy was ok and the drop off was very good as we had had to shorten our vacation due to illness and therefore we arrived a couple of days earlier. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PALERMO, IT - Reviewed by PHILIP - 03 September 2019
" Won't be using Sicily by car again "
" Pickup was terrible, can't believe how long it took. Please can you raise this as an official complaint with Sicily by car? We'd waited at the airport with two young children for 3hours to pick up the car! "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
VENICE, IT - Reviewed by CHRISTOPHER - 03 September 2019
" I found the car hire (Venice) easily. The check in was great and helpful. The car was very good. Unlike many car hire experiences I felt secure and helped - not harassed and unsure. "
" I found the car hire easily. The check in was great and helpful. The car was very good. Unlike many car hire experiences I felt secure and helped - not harassed and unsure. It would alsways be helpful to have someone explain the dash/control panel and refuelling (what levers/keys to open petrol tank) that never happens but it should. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by DAVID - 02 September 2019
" Sto scrivendo per lamentarmi del mio trattamento da parte della vostra azienda e del vostro personale durante la nostra recente visita in Sicilia. Il mio compagno e io abbiamo prenotato una piccola auto [Fiat Panda o simile] on line. Ho pagato £ 68,47 con la mia carta di credito per le date dal 22/8/19 [raccolta alle 10:30] al 27/8/19 [consegna alle 08:00], ma ho nominato il mio partner come autista. Dalle informazioni online ho capito che avremmo avuto bisogno di una carta di credito all'arrivo per il deposito, quindi ho portato la mia. Tuttavia, all'arrivo all'aeroporto di Palermo, l'assistente al banco "Sicily By Car" mi ha detto che la carta di credito doveva appartenere al conducente nominato e che avremmo dovuto pagare molto di più per includere l'assicurazione completa. Dalla prenotazione online avevo capito che avevo stipulato un'assicurazione globale sufficiente. Ho suggerito di cambiare il driver con il mio nome ma l'assistente ha detto che non era possibile. Ha anche cercato di offrirmi un'auto molto più grande, più lussuosa e molto più costosa, giustificando la sua scelta con il suo desiderio di offrirmi più comfort e lusso. Se avessi voluto una macchina del genere, l'avrei ordinata online. Alla fine, ci siamo sentiti costretti a noleggiare una Opel Mokka X, con la mia compagna e io nominati piloti. A quel punto, il costo del noleggio dell'auto era aumentato da £ 68,47 a 432,80 euro + £ 68,47 (approssimativamente equivalente a 500 euro). Non ero a conoscenza che 232,80 euro dell'importo comprendesse un deposito. Opel Mokka X era troppo grande per me e non mi sentivo sicuro di poter gestire una macchina così grande e non ero in grado di guidarla affatto. Sento anche che l'auto non era adatta alle strade estremamente strette della regione. Devo ammettere che capisco perché la tua azienda vorrebbe che i suoi clienti acquistassero un'assicurazione completa considerando le condizioni delle strade e il tipico comportamento di guida nella zona, ma ho sentito di essere stato ingannato quando ho prenotato l'auto online. Quando si trattava di restituire la macchina, non volevo dare all'assistente in ufficio la mia copia del contratto di noleggio perché, avendo già perso la fiducia nella tua azienda, non credevo che mi avrebbe restituito i documenti . Il tuo dipendente si è subito arrabbiato molto con me e ha iniziato a gridarmi. Poi ci ha chiamato "Cazzo!" Più volte. Considerando il trattamento che abbiamo ricevuto finora dalla tua azienda, non sono rimasto sorpreso dal fatto che i tuoi dipendenti abbiano un'opinione così bassa dei tuoi clienti. Alcuni altri dipendenti sono poi entrati in ufficio per vedere quale fosse il problema. Quindi un altro addetto ci ha servito, ha restituito i documenti e una nota che restituiva 232,80 euro. Ci è costato circa 270 euro per noleggiare un'auto per poco più di 4 giorni, il che sembra essere estremamente costoso e circa 4 volte il prezzo pubblicizzato. Inoltre, poiché avevo pensato che il prezzo totale fosse di circa 500 euro, la mia spesa per le vacanze era gravemente compromessa e sento che la mia vacanza è stata rovinata a causa della tua azienda e sono molto infelice. Dato che l'auto è stata restituita in ottime condizioni e integra, mi sento giustificata nel desiderare un rimborso di 150 euro. "
" I am writing to complain about my treatment by your company and your staff during our recent visit to Sicily. My partner and I booked a small car [Fiat Panda or similar] on line. I paid £68.47 with my credit card for the dates 22/8/19 [collection at 10:30] to 27/8/19 [drop off at 08:00] but named my partner as the driver. I understood from the information on-line that we would need a credit card on arrival for the deposit, so I brought mine. However, on arrival at Palermo airport, the assistant at your "Sicily By Car" desk, told me that the credit card had to belong to the nominated driver and that we would have to pay a lot more to include full insurance. I had understood from the online booking that I had taken out sufficient comprehensive insurance. I suggested changing the driver to my name but the assistant said it was not possible. He also tried to offer me a much bigger, more luxurious and much more expensive car, justifying his choice with his wish to provide me with more comfort and luxury. Had I wanted such a car, I would have ordered it on-line. In the end, he rented us an Opel Mokka X, with both my partner and myself nominated as drivers. By that time, the cost of hiring the car had increased from £68.47 to 432.80 Euros + £68.47 (roughly equivalent to 500 Euros). I was not aware that 232.80 Euros of the amount comprised a deposit. The Opel Mokka X was too big for me and I did not feel confident that I could manage such a big car and was not able to drive it at all. I also feel that the car was very unsuitable for the extremely narrow streets in the region. I must admit that I do understand why your company would wish their clients to purchase full insurance considering the condition of the roads and typical driving behaviour in the area, but I felt that I was misled when I booked the car on-line. When it came to returning the car, I did not want to give the assistant in the office my copy of the rental agreement because, having already suffered a loss of trust in your company, I did not believe that he would return the documents to me. Your employee immediately got very angry with me and started to shout at me. Then he called us "Cazzo!" several times. Considering the treatment we had received from your company so far, I was not surprised that your employees have such a low opinion of your clients. Some other employees then came in to the office to see what the problem was. Then another attendant served us, returned the documents and a note returning 232.80 Euros. It cost us roughly 270 Euros to rent a car for just over 4 days. Because I had thought that the total price was roughly 500 Euros, my holiday spending was severely compromised and I feel that my holiday was ruined because of your company. Given that the car was returned undamaged and in excellent condition, I feel justified in requesting a reimbursement of 150 Euros. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by JULIE - 02 September 2019
" Efficient and cost effective "
" Very good but did not have my car of choice "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by MARTIN - 02 September 2019
" Edhen S was brilliant in what was a really really bad experience "
" We had to queue for an hour and a half to get the car only to be told our reservation was cancelled as we weren't there at the required time. there was no offer of a solution. with 2 small kids it was an absolute nightmare AE were on hand to help with a solution - AVIS car hire - additional 2 hours wait! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
OLBIA, IT - Reviewed by CHRISTOPHER - 02 September 2019
" Booking was straight forward through Autoeurope but I would avoid Sicily by car at all costs. "
" We have rented a car with numerous companies in the past and this was by far our worst experience. The counter staff were incredibly slow and we had to wait an hour to collect the car. When we were finally given the keys we had to wait again, as it was still at the car wash! The car itself had numerous scratches all over it, although this was clearly indicated on the documentation. We would never use Sicily by car again. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 2
NAPLES, IT - Reviewed by ERZSEBET - 01 September 2019
" The pick up stuff in Napoly is very slow and to much paper work. We were in the office more than two hours and we were the third costumers. Everybody had complained. "
" The pick up stuff in Napoly is very slow and to much paper work. We were in the office more than two hours and we were the third costumers. Everybody had complained. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
CAGLIARI, IT - Reviewed by LOUISE - 31 August 2019
" the booking was fine but the actual experience with Sicily by Car was shocking and need to explain why I have been charged extra "
" when we arrived at the desk we then waited for an hour and a half in a queue, no air conditioning and temp of over 30c with a child. We were told if we paid an extra 50 euros we could join a shorter queue, isnt this extortion?!!!! Disgraceful. The actual car itself was great and when we returned it we were told it was all fine however I have been charged €44.15 on my credit card from(INTERNATIONAL CAGLIARI AUTONOLEGGIO) . The car was full of petrol and I had filled it up at the petrol station just outside Calgiari. Can you explain what I have been charged for please? Not a great experience overall "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARI, IT - Reviewed by EMANUELE - 30 August 2019
" Simply the best in the business! I want to share a story...recently I had an issue with a rental (not this last specific one) when at the Desk the actual car rental company refused to give us the car. Apparently for some reasons I was black listed in their system, not sure why and I was never notified, possibly a mixed up but they did not want to give us the car. At this point we were seriously stranded at the Airport so I called AutoEurope, their customer service was super efficient that in 30 minutes arranged another car with a different company at even better rate :) Best experience ever so don't look elsewhere just book cars with AutoEurope. "
" Excellent rental car Company at Bari Airport. Kind, supportive and professional staff at the counter as well as at the parking area, they always explain clearly what they are doing with no hidden tricks as many others do! I do rent a lot with them and never had issues. Definitely recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by ARTHUR - 29 August 2019
" Good car, easy /quick pick up /drop off. No push to sell add ons. Not quite the cheapest but always good value. "
" Always good experiences with Sicily By Car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by CLIVE - 29 August 2019
" very good, great price,although the counter lady said the additional £50 insurance ,I paid wasn't valid "
" The lady who we got the keys from at the counter was rude, and stated the additional £50 insurance ,I paid for wasn't valid....not a great start to a holiday in my beloved Italy. The men who handed over the car and received the car were excellent,professional and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by PETER - 28 August 2019
" Overall fine, pick up very slow "
" Can a bit slow at the counter, over a hour waiting to pick up "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MILICA - 28 August 2019
" The drop off was difficult- nowhere to park "
" The drop off was difficult- nowhere to park "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
ROME, IT - Reviewed by ALDO - 28 August 2019
" All good very efficient and quick supply and return "
" All good staff very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by EVELYN - 27 August 2019
" I have used Sicily by Car numerous times and have only positive experiences with them. Very good. "
" Efficient service, pleasant staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by MICHAEL - 27 August 2019
" None "
" The only issue I had was having to drop the keys and paperwork back to the desk and there being a long queue of people picking up. I had to wait and needed to book cases in for the flight. Normally they have a staff member in the car park where the car is dropped off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by JOHN - 26 August 2019
" Excellent "
" Always very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by HOWARD - 26 August 2019
" After the hour wait to collect the vehicle everything was great. "
" Had to gueue for over an hour before getting to the counter. When I was served the staff were brilliant, was asked about extended cover and an upgrade both of which I accepted. The car was not very clean outside but inside was fine. I enjoyed driving this VW Tiguan. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JAMES - 25 August 2019
" Website was clear and easy to use "
" Had to wait in a queue for over 2 hours to collect the car that was pre booked. On a 3 night holiday that is a large percentage of the trip. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by HARRY - 25 August 2019
" The main thing that could be improved would be to have the ultimate rental company, in this case Sicily by Car, providing exact vehicle make and model that is expected to be available, rather than a category, which usually refers to a slightly better brand (eg Opel) than the one ultimately provides (eg Dacia). With up-to-date IT and inventory systems that the ultimate car rental companies must have, they should be able to provide Auto Europe with fleet data at each hire location, and thus the most-probable vehicle of the category to be hired. "
" We had to wait for around 45 minutes in the queue at Sicily by Car's desk in Bergamo Airport because Sicily by Car only had 2 employees on the desk, then upon picking up the vehicle, the car's exterior was dirty and the pre-existing damage and scratches to the vehicle were not describes at all in the initial documents provided, so I had to find a Sicily by Car employee and go through a vehicle inspection in order to mark up the documents appropriately. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by MARK - 24 August 2019
" As above. "
" Arrived at desk and could remember my Credit Card Pin number and they wouldn't accept a debit card even though we had full comprehensive insurance. My wife had her mothers credit card which they would accept from me however they did accept it from my wife after charging us to place her as a named driver even though she had no drivers Licence. The fully comprehensive Insurance wasn't that full and additional charges for wheel and glass insurance. Just a scam. We were told to go out to where the car was to be collected and had to wait an hour and twenty minutes to be given a dirty car with sweets down the back of the seats amongst other rubbish. Upon dropping the car of the gentleman at the drop of point was extremely rude and just grunted at us and no inspection offered. Poor poor service never to be used again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 2
BERGAMO, IT - Reviewed by JEANETTE - 24 August 2019
" We have escalated our complaint with management and have not heard back for almost 2 weeks - absolutely terrible "
" Absolutely awful - terrible service at airport (waited over 2 hours to get to counter staff), car absolutely filthy inside and outside and actually unhygienic and as a result we barely used the car, car scratched and we had to get an employee back out to note all the damage before we drove off, very disappointed and dissatisfied. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by ANTONIO - 24 August 2019
" Good "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
VENICE, IT - Reviewed by GIAMPIETRO - 22 August 2019
" Good experience, but returned car 5 days ago STILL WAITING FOR DEPOSIT TO BE RETURNED! "
" Good reliable car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LORENZO - 22 August 2019
" Very good "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ALIAKSANDR - 22 August 2019
" Best prices, never had any issues "
" Great efficient staff at the counter. I did not experience any agressive selling of extras or insurances. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by CLAUDIO - 22 August 2019
" Very slow at the reception. Small, very narrow car park with limited maneuvering and no help from staff. "
" Very slow at the reception. Small, very narrow car park with limited maneuvering space. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by TIMOTHY - 21 August 2019
" The car cost about double the original quoted cost once Auto Europe and Scicily By Car insurance was added, then to receive a car smaller than booked was to say the least, disappointing. "
" Despite booking in advance, we spent two hours, queuing and completing forms to pick up car. We were told the 'Fiesta' sized car we had booked was not yet ready, but for €10 per day we could upgrade. We declined and were provided with a tiny Lancia, not Fiesta sized and had to pay more for the top up insurance, which I thought I had already paid for via Auto Europe, not happy. Will not recommend. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARI, IT - Reviewed by DAMIAN - 21 August 2019
" Why would I put my friend through your service which was very frustrating as the staff at the airport have no room to help or adjust ones booking apart from adding things to it. You are stuck in a queue of people who are frustrated, couple next to us also hiring from you where having a nightmare with their booking, they cancelled and walked away in the end. "
" Having been told via our booking that we had the full package insurance etc once we arrived in Bari to collect our car we where told it was not the full package so we had to pay more to cover the wheels, Glass and roof. So by my reckoning they lied online!!! With the extra we could have booked through another company for less. If you want to improve your service make it simple and black and white with no add-ons at the airport, where most people are tied from a flight and just what to get away, you are taking advantage of us. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by MARK - 21 August 2019
" Not very satisfied,could of been alot better. "
" Didn't get the car I ordered,vehicle was fairly new but had multiple scratches & dents. I was charged an excessive amount for using a different card for excess deposit because I couldn't remember my pin! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MILAN, IT - Reviewed by WHITEHEAD - 20 August 2019
" It's hard to differentiate between the experience with Auto Europe and the poor one had with Sicily By Car. I'm very unhappy about it. "
" Our car broke down on the day we were due to return it to the airport. We had to arrange a tow truck to pick it up, then our own transfer to the airport where we missed our flight so had to pay for another. When picking up the car, the staff were not friendly or helpful. I am now in the process of trying to secure compensation for the transfer (£200) and additional flight (£198). The whole experience was very stressful and I do not feel we received an acceptable level of support throughout. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by VINCENZO - 20 August 2019
" Hell "
" Absolute mayhem at pick-up. 2 hours and 45 minutes wait for car. Disgusting. All they were interested in was selling yet more insurance although we had purchased adequate. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MARIA - 19 August 2019
" Thank you for the many years of providing an efficient booking service. However my choice of picking Sicily By Car at Catania airport was a mistake. Upon my arrival - 30st July at Catania Airport, we struggled with baggage to the off site depot, as the Special Assistance airline service terminates within the airport itself. Within the off site car hire building it was chaos, no queueing system whatsoever. The busiest desk was Sicily By Car and placed right in the centre too. Taking a ticket numbered 80 we realised that the queue was only at 17 and that the service was slow. After an hour of waiting I called Auto Europe to see if a priority service could be provided, but to no avail. After a further half an hour in the heat I approached the desk, interrupting a customer to ask if and when we could be served, mentioning that I had 3 family members that were special assistance persons. Only after that did I get served by a floating personnel on his Ipad. The car I booked was for a Fiesta with large boot space but I was assigned a Corsa, definitely not large enough for 4 luggage pieces. I understand that the booked car group is and ''or similar''. When asked for a different car (for boot space) they said they had none, that or nothing I was abruptly told. However if I paid more I could get an Opel Mokka for an extra Euro 134.72 with Insurance. After the long wait and heat and considering my family members (no seating inside the depot either) I took the car, paid and left to collect the car in the car park. A further distance to walk. The car was suberb throughout my stay in Sicily, upon my return - 15th August, I returned to the car hire depot parking and assigned the car to the personnel. Whilst filling in the return form I was told that a scratch had been spotted and that it being my fault I need to pay, total Euro 208.62.. When I explained that I had made no damages to the car they abruptly told me to take it up with Auto Europe and that I was being charged on my card with immediate effect. (card details taken at pick up point when deposit taken ). As my flight check in was due and we had a long walk to the terminal I was in no position to take this matter further other than declaring my details on to car hire form that I was provided with. My overall experience was one of disgust with the service, attitude and company. To be treated like a criminal and made to feel like a liar I was appalled. I will definitely not be booking with Sicily By Car at Catania Airport again and I hope that Auto Europe are made aware of this and take their service off the providers list too. Thanking you in anticipation of an immediate response to this my feedback. "
" Thank you for the many years of providing an efficient booking service. However my choice of picking Sicily By Car at Catania airport was a mistake. Upon my arrival - 30st July at Catania Airport, we struggled with baggage to the off site depot, as the Special Assistance airline service terminates within the airport itself. Within the off site car hire building it was chaos, no queueing system whatsoever. The busiest desk was Sicily By Car and placed right in the centre too. Taking a ticket numbered 80 we realised that the queue was only at 17 and that the service was slow. After an hour of waiting I called Auto Europe to see if a priority service could be provided, but to no avail. After a further half an hour in the heat I approached the desk, interrupting a customer to ask if and when we could be served, mentioning that I had 3 family members that were special assistance persons. Only after that did I get served by a floating personnel on his Ipad. The car I booked was for a Fiesta with large boot space but I was assigned a Corsa, definitely not large enough for 4 luggage pieces. I understand that the booked car group is and ''or similar''. When asked for a different car (for boot space) they said they had none, that or nothing I was abruptly told. However if I paid more I could get an Opel Mokka for an extra Euro 134.72 with Insurance. After the long wait and heat and considering my family members (no seating inside the depot either) I took the car, paid and left to collect the car in the car park. A further distance to walk. The car was suberb throughout my stay in Sicily, upon my return - 15th August, I returned to the car hire depot parking and assigned the car to the personnel. Whilst filling in the return form I was told that a scratch had been spotted and that it being my fault I need to pay, total Euro 208.62.. When I explained that I had made no damages to the car they abruptly told me to take it up with Auto Europe and that I was being charged on my card with immediate effect. (card details taken at pick up point when deposit taken ). As my flight check in was due and we had a long walk to the terminal I was in no position to take this matter further other than declaring my details on to car hire form that I was provided with. My overall experience was one of disgust with the service, attitude and company. To be treated like a criminal and made to feel like a liar I was appalled. I will definitely not be booking with Sicily By Car at Catania Airport again and I hope that Auto Europe are made aware of this and take their service off the providers list too. Thanking you in anticipation of an immediate response to this my feedback. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
VENICE, IT - Reviewed by SEAN - 19 August 2019
" Will definitely use auto Europe again. "
" I was unsure how I was going to get on because it was my first time hiring a car abroad. The customer service rep at the desk was really friendly and helpful. The car we had booked wasn't actually there so they upgraded us. We were on the road in no time at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by JAMES - 18 August 2019
" The online booking was easy to do, and, the follow up contact and information for my car hire was also very good. "
" Counter staff tried to pressure me into buying extra car insurance for which I was already covered, and had the documents as proof of the insurance. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by IAN - 18 August 2019
" There was about a 45 min wait for the transfer bus on arriving at Naples. It was late morning, very hot and there was no shade. "
" There was about a 45 min wait for the transfer bus on arriving at Naples. It was late morning, very hot and there was no shade. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by JEAN-PAUL - 18 August 2019
" Booking was easy, overall rate good. Sicily by Car was ok, but you need to stand your ground and make sure they do what the customer wants, not the other way round. "
" Too long to get the car at the airport, very slow process at the desk considering the high number of customers in the queue. They insisted in us getting extra insurance although we had insurance already, trying to scare us about the high levels of vandalism in Sicily. we had to repeat at least 10 times to the guy at the desk that we didn't want the extra insurance. We then agreed on putting a deposit £800 on our credit card that we found fair enough, however he wasn't familiar with the system and was going to repeat the transaction a second time, luckily we are familiar with POS and asked the manager to look into this, that she did and we avoided a second undue deposit being blocked on our CC. Upon collection the Car had more scratches than the ones marked on the papers, so we had to show to an employee, very reluctant to come out from their air-conditioned hut and come and see the car in the car park under the scorching sun. One eventually came out and she was very nice. The car was clean but not too clean, it had not been hoovered and we found used motorways tickets from the previous renter. The drop off was quick and efficient. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by ANTONIO - 17 August 2019
" Great car and good customer service "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ROME, IT - Reviewed by GREGOR - 17 August 2019
" car was fine, but filthy/unwashed because car wash was broken. No discount offered. "
" The car had not been cleaned, inside or outside, when we collected it. It was filthy. When we told the staff, they arranged for a man to vacuum it inside. They said it could not be cleaned on the outside because the car wash machine was broken (hire more staff to manually clean?). I appreciate that a broken car wash will cause real difficulties, but i would expect a discount in those circumstances. I was not offered one. I request a refund to reflect the poor condition of the vehicle. I will recommend Auto to a friend if you make this right. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 3
BRINDISI, IT - Reviewed by KEVIN - 16 August 2019
" Positive experience no problem whatsoever "
" Absolutely positive experience "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by SIMON - 16 August 2019
" I would like you to explain the excessive cost of the replacement tyre. "
" The first car I had suffered a blow-out on a front tyre after hitting a deep pothole in the road. The car was returned to Catania where it was exchanged for another car. This was handled reasonably efficiently. However I was charged an excessive amount for the failed tyre - about GBP400. I have subsequently checked the price of a similar tyre in the UK and it was less than half of this amount - GBP110 including tax. I recognise there may be differences in the cost of tyres between the UK and Italy; however as a rental company you will have bulk purchase savings. Please explain why this charge was so high. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 8
OLBIA, IT - Reviewed by LIAM - 16 August 2019
" Easy and helpful "
" Was very helpful, still awaiting £300 back from the Debit process I went through though! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JOSEPH - 15 August 2019
" The worst car hire experience I have had. Unprofessional service, poor quality cars, and wasted time of 2 hours in total to pick up and drop off the car. "
" The check in check out process was a joke. I would never use this company again. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
ROME, IT - Reviewed by ANGELO - 14 August 2019
" I have been in contact with auto europe about this to receive a full refund & i had been told that you don't get a refund, its in the terms & conditions.. I am still awaiting correspondance.. "
" I came off an early morning flight to Rome..Had to wait over 2 hours in a queue at the sicily by car desk.. Then i was told my card was a debit card & couldn't get a car, which was the same card i booked with.. I had believed my card was in fact a credit card.. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALERMO, IT - Reviewed by DAVID - 14 August 2019
" As above "
" The guy at the desk tried to sell us very expensive additional insurance, despite the fact that we were already insured by Auto Europe. He was most insistent that we needed it. In fact he was quite aggressive and was trying to bully us into paying it. It was very worrying as it meant we felt we weren't properly insured (although later confirmed by Auto Europe that we were) We would not use Sicily by Car ever again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by NICOLA - 14 August 2019
" Not had deposit back "
" Hi, I never received my deposit back and it's been 2 months "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BARI, IT - Reviewed by ANGELO - 14 August 2019
" Collection and drop off need to be more efficient "
" We arrived early and were not permitted to collect our vehicle without paying an incremental 33 euros - 33 for 45 minutes - ridiculous! "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by JAN - 13 August 2019
" I would definitely recommend to hire the car from Sicily by car although it was more expensive than last year. "
" We were very happy with service although we have got different car we requestec but it was new and in perfect condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by FATERI - 13 August 2019
" 0 communication. Took my from my back for a car that was not available to pick up. Still waiting nearly 2 weeks to get my money back. "
" I booked a car online but when i tried to pick it up i was told that it was not confirmed. Then same day i received another email from yourselves saying that car was not longer available to pick but you had already taken the money from my account which i am still waiting to get back. Very unhappy "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by WAN JIE - 13 August 2019
" Checking in and out is easy and fast. Will perhaps use them again next. The only negative comment is that their charge for an extra driver is on the high side. "
" Will use them again next time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by VENETIA - 12 August 2019
" As above "
" Good car, although very slow to pick up ( over 1 hour). Given an automatic rather than a manual which I booked. I was informed and agreed to the change but only because we had already been waiting a long time and we would be waiting longer still for a manual to be ready. Considering we were an hour after the arrival time I stated when booking I would have expected the car to be ready for us. Otherwise very good though. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by ROBERT - 12 August 2019
" Happy customer "
" Perugia Airport Sicily by Car staff are always friendly, helpful and there are never any hidden costs. Much better than all other rental firms in Perugia. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ANDREW - 12 August 2019
" Friendly and polite, good service. I use them regularly. "
" Friendly and polite. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MICHAEL - 10 August 2019
" Generally quite poor and not good value for money "
" The counter staff in the terminal building was very rude and ignorant. The car was quite dirty and the attitude of the staff was poor "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
MILAN, IT - Reviewed by JAMES - 10 August 2019
" poor "
" Over 2.5 hour wait to get the car, the car was not cleaned before delivery and staff a little rude, as they were on drop off. All other car hire desks seem fine so will go elsewhere next month. Also scammed 150 euro for additional insurance after buying all required insureance on booking "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 3
ROME, IT - Reviewed by ENRICA - 10 August 2019
" always what it promises, which is rare these days "
" The experience of picking up the car at Termini counter could be improved, as the wait is very extensive and it seems to take a long time for each person. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by TINA - 10 August 2019
" very poor service and unhelpful to customers who have hired every year for 15 years "
" myself and my family have been hiring cars from you since 2005 but this time we received no help when we had a problem with 2nd car we rented we believed the credit card that booked also need to be same to pay holding deposit we were told no could not alter booking BUT WORSE WE WERE NOT OFFERED A DISCOUNT OR HELP TO RE HIRE so we ended up renting another car from GOLD CAR fully dissapointed with your company and i guess no reply from this feedback neither "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by NICOLA - 09 August 2019
" Not very good experience long ques unsympathetic staff "
" The staff were rude and forced me to buy extra excess insurance. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PALERMO, IT - Reviewed by EUGEN - 09 August 2019
" waisted too much of my holiday waiting in the queue for the car pickup "
" Waited for 3 hours during car pickup "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 5
VENICE, IT - Reviewed by GARRY - 09 August 2019
" Very good overall "
" Good experience overall - vehicle was a bit tatty - lots of dints, broken bumper, missing wheel trim "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
BERGAMO, IT - Reviewed by ANTHONY - 08 August 2019
" Very good overall, however expensive. "
" Very good overall, however expensive. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ROME, IT - Reviewed by DAVE - 07 August 2019
" Great service overall. "
" Great service overall, only issue was the counter wait to pick up the vehicle was more than 1hr. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by GARETH - 06 August 2019
" Paid auto europe online for car hire, and then had to pay sicily by car over double again. Disgusting way to run a company. "
" Rip off, rip off. Had to pay an extra 435 euros when we got there. Extra insurance and extra driver as they said we could not use our joint credit card and my wife had to use one in her name. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GULWANT - 05 August 2019
" When waiting for the car we needed to get a ticket. Nowhere was this seen. You need this in your pickup notes. Car was clean, but did need a wash. Overall great. "
" Good experience overall. The wait at the airport for pickup was long. Over 2 hours in the queue. After that it was great. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by PATRICK - 05 August 2019
" So overall a very poor (and costly) experience that I will have to share with friends, family and colleagues who may be looking to rent a car either through Auto Europe or Sicily By Car. "
" Firstly it was difficult to find the Sicily By Car office at the airport. It was very poorly signposted and quite a walk from the main terminal. There was a massive queue to see your staff, I had to wait about 1.5 hours. When we did the paperwork it took a long time to complete, much longer than I have ever experienced when renting a car either in the UK or abroad. I was then pressurised to take out additional insurance of c. €400 on top of my original quote and payment of £395 (my understanding was that I had already taken out adequate insurance with this original fee).The alternative given to me by your staff was that I would have to pay a large deposit, from memory about €1,200. None of these matters were made clear when I made my original booking. On returning the car I again had difficulty finding where to park the car (lack of signage), and once again had a lengthy wait to handover the keys. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
ANCONA, IT - Reviewed by CHARLES - 05 August 2019
" Ditto above comments "
" The service I received all through the process was very good. The quality of car was excellent and all this at a very competitive price. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CRISTIAN EUGENIO - 05 August 2019
" Amazing experience "
" Very good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
MILAN, IT - Reviewed by GRAHAM - 05 August 2019
" Normally SBC is good but this time really bad "
" Had to wait 30 mins to pickup car, car had many faults - most serious was vibrations from the wheels. Do you want a full list? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 3
OLBIA, IT - Reviewed by DONALD - 05 August 2019
" Generally satisfactory experience. At the Olbia airport it is not so clear where the collection office is located and more signs would be helpful. "
" One important point worth making is that the internal windows, especially the front windscreen is not clean. Actually in bright sunlight it is quite dangerous how it adversely affects vision through the windows. I felt it necessary to stop and buy a sponge and cleaning liquid and clean the windscreen inside and rear view mirror. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by REINHARD - 04 August 2019
" ALL OK ON THE INTERNET...BUT BE PREPARED FOR LONG WAITS WHEN PHONING, AND SUPPORT STAFF WHO SEEM TO HAVE LIMITED CAPABILITIES & KNOWLEDGE IN SOME AREAS. ALSO, CLAIMS FOR INCORRECT PRICING/REFUNDS TAKE WEEKS/MONTHS TO GET PROCESSED - VERY POOR "
" OVERALL, NOT BAD...BUT THE VAIGARITIES SURROUNDING WHAT CONSTITUTES NOTABLE DAMAGE IS CONFUSING, WHICH IS ALSO TRUE OF RIVAL COMPANIES. THIS INDUSTRY NEEDS SORTING OUT IN THIS DEPARTMENT TO TACKLE THE OBVIOUS RIP-OFF REPAIR CHARGES. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by CARLO - 03 August 2019
" Not likely to book via Sicily by Car again "
" Check-in took over an hour. Totally unacceptable "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by RAY - 02 August 2019
" Nice car good price easy booking "
" I was disappointed that it was a two hour wait to pick up the car, in fact the wait was longer than the flight. There is no excuse for this since they know in advance how busy they will be and can thus plan. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by RICHARD - 01 August 2019
" Good value and easy to use. "
" Simple, hassle free. However, distance from office to car and, if picking up at night, it is not feasible to know if car is scratch/dent-free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by OLEG - 01 August 2019
" No problems. "
" Pick up was very long due to lack of staff. Car picked up was damaged in several areas. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by MICHAEL - 31 July 2019
" Needs better processes. No information completed at order transferred to paperwork. No exploitation of technology and slow duplication of paper generated, hand written agreements! Interesting if you act on this feedback, FYI - I do not complain but this experience was over an hour to collect the car!!!!!!! "
" Pick up - worse I've experience. No prep on any agreements. One person others on 'Break'. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 5 Condition of the Vehicle: 8
MILAN, IT - Reviewed by GEOFFREY - 29 July 2019
" I have used Autoeurope for several years now without any cause to change. I particularly like the comparison of different companies and the excess protection option offered when sellecting the cars. "
" Very efficient pick-up and drop-off. Low mileage car in very good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SÉRGIO - 28 July 2019
" Very straightforward and the best deal I could find. "
" Fast taking care of everything, very good car. The car had a warning an oil message tho. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by OCTAVIO - 27 July 2019
" No the best renting experience "
" 1- Very long wait to collect the car keys and do the paperwork at the counter 2- the car got a message on the dashboard to change the oil immediately, the employee told me to dismissed it 3- the windscreen liquid system didn't work "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PERUGIA, IT - Reviewed by WILLIAM - 27 July 2019
" Very helpful staff. The whole process was effortless. "
" The whole experience was stress free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by BIKASH - 26 July 2019
" very fast and friendly service both at the count and at drop off. "
" very friendly service both at pick and drop off. however the car had not been washed and difficult to carry out an inspection. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PISA, IT - Reviewed by MARK - 25 July 2019
" I rent with these guys often and they always give great service. "
" I rent with these guys often and they always give great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by GRAEME - 25 July 2019
" Apart from the huge delay on collection the rest was ok "
" We were Kept waiting for nearly two hours on collection which is not acceptable. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by RONALDO - 24 July 2019
" This sicily by car is not a good company. They push you the car, don't do a walkthrough with you when you pick up the car, but when you return they are the opposite. Very thorough looking for any small scratches they can find just to charge you. "
" Company takes 2+ hours to give you the car. Horrible experience waiting for the car. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ROME, IT - Reviewed by ENRICA - 24 July 2019
" very good and trust-wordy company "
" the car wasn't that clean, and had quite a few bumps but people were friendly and so far I have experienced no problems (sometimes companies send you some odd charges a few weeks later, so will wait and see). The drop-off at Termini is extremely difficult to find, as the GPAS does not indicate the address properly. need to be far clearer as they know this is a problem. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 5
VERONA, IT - Reviewed by MICHAEL - 24 July 2019
" The sat nav wasn't easy to operate but otherwise a good car for a good price. "
" Good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by KEVIN - 23 July 2019
" usually efficient but very disappointed this time with this booking. "
" over 3 hour wait to collect car. massive queue. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
VERONA, IT - Reviewed by ARTHUR - 23 July 2019
" Booking experience was fine. "
" The car was dirty inside and out, had no wiper fluid, was low on adblue, and did not have a full tank of fuel (I can evidence with photos) when we picked it up. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ANCONA, IT - Reviewed by CHRISTINE - 23 July 2019
" Very professional efficient service "
" Very professional efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VENICE, IT - Reviewed by DAVID - 22 July 2019
" Good car and easy hire pick up and return process plus good value. "
" Good car and easy hire pick up and return process plus good value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MICHAEL - 22 July 2019
" Auto Europe should consider carefully whether companies they work with have the capacity to cope with the large volume of business being allocated to them. "
" Check-in at Catania was absolute chaos. I waited 3 hours to pick up my car in an overcrowded, hot area. Sicily by Car had seriously underestimated the number of people hiring with them, and did not have enough people at the desk, or the systems to cope. The only good thing was that they had a queuing system - otherwise there would have been a riot! Car was in good condition, brand new. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ROME, IT - Reviewed by LUIGI - 22 July 2019
" Paid for hire. At check in I was unable to remember my PIN number therefore was not able to rent the car. Car was paid for by credit card at time of booking. Not able to have my money refunded. I have been a good customer to auto Europe but after this experience I will be reluctant to use or recommend. Customer care was appalling. "
" Paid for hire. At check in I was unable to remember my PIN number therefore was not able to rent the car. Car was paid for by credit card at time of booking. Not able to have my money refunded. I have been a good customer to auto Europe but after this experience I will be reluctant to use or recommend. Customer care was appalling. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by VINCENZO - 19 July 2019
" I was frantic because the whole process to get a car took somewhere between 1 1/2 to 2 hours approximately. The whole thing should be caught on videosurveillance if they have it in the car hire building. I had been hoping to make arrangements to pick up my sister from San Camillo hospital in Rome where her husband, my brother-in-law is in long term care. It was not to be. "
" I have tried to send my comments already once but lost my transcript. So this is my second attempt. On entering the car hire building in Ciampino Airport I found quite a queue at the Sicily by Car counter (SBC). The SBC employee was requesting additional documents from some customers which after 30 minutes or so they appeared to pay additionally for something and then took their car key and departed. The other people in front of the me in the queue took their keys without problem. I arrive at the desk and present my voucher (showing my superior insurance cover taken out with Auto Europe), my passport and UK driving licence (paper version worn, partly torn but consistent and entirely coherent). The SBC employee states he won't accept my driving licence and that I need to add a second driver at a cost. I said it was exactly the same driving licence I used with you SBC in May of this year and the 3-4 times a year I have used it to hire a car with you over a number of years. He insists he won' release a car to me and step aside and consider what I want to do next. I rejoin the queue to add my daughter to the car hire and he then tells me I have to pay for SBC full insurance for the car (not the second driver). The cost is euros 49.49 + 152.7 + VAT (C.I of 22%) for a total additional cost of 246.67 euros. I say I have superior insurance taken out with Auto Europe already. He doesn't want to listen. It's pay up or no car. Again he says step aside and consider what you want to do. I was frantic. I rejoin the queue again and at the counter once more, I state having two insurances on the same car is fraud and I don't see why I need to pay for a second insurance on the car. He was not budging and in the end I paid euros 246.67+200 (deposit)= 446.67 using my credit card for a car for which I already had superior insurance that I had already paid for through Auto Europe the sum of £138.72. I felt that I had been the victim of a crime. Right or wrong that is what I felt. I have been using Sicily by Car and its sister company for many years and like other companies in the building on arrival they try to sell you additional insurance, but this is the first time a second insurance has been forced on me when I already had superior insurance cover through yourselves. I have all the receipts, please can you help me recover the euros 246.67 from SBC or if not please can you repay me the £138.72 paid to you. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
OLBIA, IT - Reviewed by KEVIN - 19 July 2019
" I have always experienced excellent service from Auto Europe and on the rare occasion that I have had a problem they have helped me to resolve the issue. Excellent service and I always recommend to friends. "
" My experience of Sicily By Car was excellent. Very professional, friendly and efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by JONATAN - 19 July 2019
" Still missing the money and I have no answer "
" They said to me I would get back the deposit money after 4-5 days and I havent getback any money yet "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by THOMAS - 19 July 2019
" As above "
" I phoned you yesterday with my comments but you were totally unhelpful so I will not be using you again either "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MILAN, IT - Reviewed by TIFFANY - 18 July 2019
" I was charged $60 EUR in June and I wasn't told why or that this charge would be made to my car. I would like to understand why and hopefully have this reversed. "
" I was charged $60 EUR in June and I wasn't told why or that this charge would be made to my car. I would like to understand why and hopefully have this reversed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by ALESSANDRO - 17 July 2019
" Offers good prices and simple facilities to book and amend the reservation. "
" Staff at the pick up tried hard to sell me additional insurance (despite me telling me that I already had cover from third party), then pushed me to upgrade the car for more boot space (probably not strictly necessary). The car had multiple scratches but was in good driving conditions. Staff at the drop off was not the most friendly, but was efficient. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 6
ROME, IT - Reviewed by MICHELE - 17 July 2019
" Everything went smooth - "
" Everything went smooth - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by JANET - 17 July 2019
" Fine "
" It took over 45 minutes to collect the car, despite there only being two people ahead of me in the queue. It must be possible to speed up the process. Otherwise everything was fine and the drop off was very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by TERRY - 16 July 2019
" Car hire was easy and convenient - as long as prudent actions were taken re condition of car on hire and return. "
" Competent service - but unexpected charges and purpose of deposit could have been explained better. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PAUL - 16 July 2019
" After waiting for 2 + hours in the heat then being given a car much smaller than we ordered then being stung again for insurance I will let you decide how my experience was. I eagerly wait your views on this "
" Waited 2 hours in the heat for collection of vehicle, Ordered Grandland x and given crossland x which is half the size and wouldn't fit 2 cases in the boot, there were 4 of us travelling with 3 cases. Was told if we wanted a bigger car we could upgrade for another £180 although we had ordered a bigger car Told car was diesel when it was petrol. Took out extra insurance when booking but then told it was not sufficient so had to pay another £150. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by RONALDO - 16 July 2019
" Auto Europe is okay but the insurance we pay is never recognised by the rental car companies. They insist we buy more insurance. "
" Pick up was busy. The company cannot handle the amount of people renting cars. It took me 2 hours to get my car. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 4
GENOA, IT - Reviewed by CHARLES - 16 July 2019
" See above. Customer service operator failed to understand my argument and became frustrated as I tried to explain it. "
" After multiple - yet perilously unofficial - phone conversations, I was assured that using a debit card for rental was 'absolutely guaranteed' so go smoothly, despite the small print. Naturally, I should have stuck religiously to what was written, rather than what I was told, repeatedly, by customer service staff from Sicily by Car. A debit card can be used for rental, yes, but with a very handy extra fee of £200! The price of the rental! Again! If I had been informed of this on the phone I would have made alternative arrangements. 'Absolutely guaranteed' to be accepted does not, in my mind, suggest a hefty fine. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by PHILIP - 15 July 2019
" LOOK ABOVE IT TOOK ME A LONG TIME TO GET MY CAR AT NAPLES AIRPORT "
" i had to wait a long time in the queue to get my car, it was push and shove and they let someone go to the front because they paid online to jump the queue WHAT A SLAP IN THE FACE NEVER HEARD ANYTHING LIKE I WONT BE BOOKING AGAIN WITH THEM "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PISA, IT - Reviewed by SALLY - 15 July 2019
" N/A "
" Car was brilliant. Very clean. The wait to get the car was terrible. We waited 1 1/2 hours to sign paper work. Could not understand why it all took so long. Not many people in the queue before us. Considering we fill out most of the details on line why does it need to take so long? Drop off was excellent. Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by PHILLIP - 15 July 2019
" See above I have used Auto Europe before and been satisfied, just not on this occasion. "
" Car scratched everywhere. Started adding scratch marks on the form with the man in the car park but he became fed up and walked back in the office. I then went back to customer services desk to make them aware what had happened, they said it had so many marks on the car not to worry. I know what these companies are like so when returning the car in the same condition they tried to charge me for the tiniest scuff in the wheel hub cap. As you can imagine I was not happy. Holidays are for relaxing not been stressed out. Not Impressed! "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by ROBERT - 15 July 2019
" Comments equivalent to above "
" Easy pick up and drop off, the car was not exactly what we wanted but we were aware that we may not get the exact vehicle requested and the replacement was perfectly suitable for what we wanted "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ORLANDO - 13 July 2019
" Upgrade easy and half price please share With sicily by car ! "
" They went the. Stone to stay open until 1am "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
RIMINI, IT - Reviewed by BARRY - 13 July 2019
" All okay and fairly easy "
" Staff spoke to each other as if customers weren't there. No smiles no greeting etc I felt I was an inconvenience. The car was dirty outside and had lots of dink's and scratches and had covered over 98000k "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
BARI, IT - Reviewed by CHRISTOPHER - 12 July 2019
" Awful. Terribly inefficient process 2.5 hours in the airport. "
" Awful collection process. Terribly inefficient. In today's ever increasingly digital market place I would expect you to become extinct in the next 5 years should you not reinvent your processes. I consult on digitisation and could create a strategy for you. You drastically need it. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 5
CAGLIARI, IT - Reviewed by FABIO - 12 July 2019
" Overall very good however I would consider other companies in the future as the price of car rental in the summer in Italy for in airport providers is simply too expensive. I also feel that staff are constantly trying to sell me additional insurance products over and above a very expensive rental. "
" Overall very good however I would consider other companies in the future as the price of car rental in the summer in Italy for in airport providers is simply too expensive. I also feel that staff are constantly trying to sell me additional insurance products over and above a very expensive rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by CHRISTOPHER - 12 July 2019
" Good quality car at a very good price but the pick up queue was a bad experience "
" The check in process takes far too long. Everyone was waiting over an hour to pick up the car "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by TERENCE - 11 July 2019
" ALWAYS USE AUTO EUROPE. GREAT SERVICE "
" SMOOTH TRANSACTION NO PROBLEMS "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by CATHERINE - 10 July 2019
" I usually use Auto Europe as they generally have a good selection of automatic cars at a reasonable price if you book early enough. I also like the option of fully refundable excess that they offer at competitive prices. "
" Picking up the car took longer than usual even though there wasn't a queue. The car wasn't washed and ready when I arrived to collect so had to wait for this to be done. It had a number of scrapes and scratches one of which I had to ensure was recorded before I left. Due to the late arrival of the car it didn't contain windscreen water. Perhaps the car was returned late from the previous renter. Other than that the car was ok and staff friendly. Return of the car was very swift and efficient in comparison. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by MARTIN - 10 July 2019
" Everything was held professionally and efficiently. Titi ***** Customer service "
" Except waiting time on counter(around 45 mins) everything was held professionally. By my mistake I booked automatic vehicle which I never drove before. Guy at the counter couldn't help me what I understood as it was my fault and checking point was too busy. Big thank to Titi at pick up point (I hope that's how you spell her name). After I explain our situation she solved our problem and we drove away with manual. With positive attitude, cheerful personality and most importantly with no hesitation to deal with situation, she turned around our disastrous 2 days journey back to holiday. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by DAVID - 09 July 2019
" See answer 3. When I needed the customer assistance, there was no reply. I understand that 'Sicily by car' are a trading partner of Auto Europe but I was ripped off for extra unneeded insurance and when I needed assistance, AE didn't answer the phone - very poor "
" Bought a zero excess package which reassured me all excesses would be covered. When (after over 2 hours waiting at the check in desk) I dealt with 'Sicily by car' I was told this wasn't zero excess and to ensure zero excess was applied I needed to take our further coverage. I protested and was told that the underside, wheels and glass were NOT covered. I was told that Autoeuropa know this? I was unhappy and rang the assistance number for AE - it just rang out. Other people were getting frustrated as I was delaying the queue and I ended up paying for excess insurances at the desk. I suspected and now know I was conned. Complete and total stitch up and these jokers are endorsed by AE and share their logo at the desk. Feel completely let down as couldn't get through to the supposed assistance number. I intend to email AE separately but my advice is if the advertised deal seems too good to be true, then avoid it! "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by JOHN - 09 July 2019
" Really helpful and friendly, manythanks "
" The vehicle you supplied was really good condition, nice to drive, very friendly staff. No surprises brilliant, many thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by GARY - 09 July 2019
" AutoEurope have always been very helpful and friendly whenever I have had to ring them. "
" There was only one person on the desk and I had to wait 15 mins or so to be served. it took a while to get through all the paperwork and even then the car pick up was delayed by around 30 minutes (previous renters were late returning car). Not a big problem but, I just felt they were understaffed and if you (AutoEurope) put a lot of business through them they can't cope. On the other hand drop off was very quick. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by DOMAS - 09 July 2019
" AutoEurope been good so far. Probably lacking communication between them and the car rental company (see above). Would recommend to a friend but also would recommend to do more research. "
" I never got a car from them. I was charged by AutoEurope. which is ok. But I never actually went and got a car from Sicily By Car on my trip. But they never contacted me to say that the car has not been collected. Because of that I had co give only score of 1. No contact, whatsoever. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by ALEXANDRA - 09 July 2019
" Very good. "
" I had a brand new car, which was great. Everything went very smoothly, with no queues or waiting times. The full cover insurance, if taken out directly with Sicily by Car, is not nearly as expensive as with other firms. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by NEVILLE - 09 July 2019
" Collection was a nightmare, 2 hour wait to collect the car, drop off was perfect in and out in 5 minutes. I believe they have a priority collection point, if not too expensive I would use that next time. "
" We had to wait over 2 hours to collect our car from Milan Malpensa Airport, basically any prebooked vehicles were not given priority over people just turning up at the desk!! "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PISA, IT - Reviewed by LEE - 08 July 2019
" You shouldn't use Sicily by car. Our plane was an hour late arriving into Pisa. Your staff were fairly , but not very helpful about managing this with us and Sicily by car "
" Waited an hour in the queue to get car at counter. Man at car pick up was very aggressive, and swore it Italian when we asked him to check the car with us ( it had many scratches ). The drop off was with a different man and he was very charming. Based on my pick up experience I had to allow extra time in case of problems . This wasn't in fact needed. I would not use this company again based on my collection experience "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BERGAMO, IT - Reviewed by LUKE - 07 July 2019
" I didn't really ever get my question about the Swiss vignette answered satisfactorily "
" The car wasn't very good. It was in good condition but I ordered a Ford Fiesta or equivalent and ended up with a Citroën c3, which was much larger (inconvenient in the Italian lakes where roads are narrow) and really struggled on any form of incline, I spent most of the trip in low gears at high revs because the car couldn't cope in a higher gear! "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
ROME, IT - Reviewed by NICHOLAS - 07 July 2019
" As in 3 above, the experience was marred by the almost impossible task of speaking to SBC at Rome by telephone. Also a completely new car (or an hire car) should never be rented-out with an EMPTY windscreen washer fluid reservoir. "
" Complete nightmare to contact anyone at Rome Fiumicino Airport (FCO), to either report an accident or extend the booking. Although the car was brand new (first rental), the windscreen washer bottle was empty, (this is ILLEGAL and a traffic offence in the UK)! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by JAMES - 04 July 2019
" Good service, reliable car. Would happily use again! "
" Car pick up took a little longer than expected (the customer in front seemed to have a problem), but other than that great service! "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by NICOLA - 04 July 2019
" Great service "
" Excellent staff. The car was stinking of smoke to the point that we felt sick. Should forbid people to smoke on rented cars! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PESCARA, IT - Reviewed by LUCA - 03 July 2019
" Car was given with flat tyre, no windscreen water and after 90Km the service light came up. car was extreamly dirty inside "
" Car was given with flat tyre, no windscreen water and after 90Km the service light came up. car was extreamly dirty inside "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by PHILIP - 02 July 2019
" Very pleased, other than having to wait for confirmation that the car was actually available (it was apparently a special vehicle, but to me a 9 seat van shouldn't be classed as such) "
" Generally very pleased, the only problems were on arrival: the long wait with many other hire car customers from different hire companies for the shuttle bus which serviced all of us-SBC would benefit from having it's own; and then the long wait in the SBC queue before we eventually got to our turn. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ANNELIESE - 02 July 2019
" I only booked this car because you completely miss sold me on another rental which I fully paid for but wasn't able to take out as it didn't allow for the cross border travel I clearly requested when booking! You knew that and still confirmed my booking and I was stranded without a car in the middle of the night, 4 hours drive from home! When I complained you fobbed me off! So no won't recommend you or book with you ever again "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALGHERO, IT - Reviewed by NICOLA - 02 July 2019
" Nothing to add. "
" The Staff did not speak great English, and there were difficulties in communication. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by NEIL - 02 July 2019
" As above "
" Car was fine... clean and tidy. First issue was that a tiny minibus to get to the car lot which was not next to the airport. Long queues. ! My second issue was the fact that we had to wait 2 hours in a queue to get the car. Desk Staff were not quick and understaffed. Also people kept pushing in saying they had priority booking which I was not given the option to book on your website. !! Won't be rushing to use this again. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by LUKE - 01 July 2019
" On landing in Milan (BGY) the car rental kiosk desk was actually CLOSED. Therefore i was unable to collect my pre-booked hire car. Very unsatisfactory. "
" On landing in Milan (BGY) the car rental kiosk desk was actually CLOSED. Therefore i was unable to collect my pre-booked hire car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by RICHARD - 01 July 2019
" See above "
" The queue at the air[.org is always very slow, badly managed and the staff non-communicative - I would normally avoid auto-Europe but got misled by the broker that I was renting from Sicily By Car. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BARI, IT - Reviewed by MICHAEL - 28 June 2019
" I dont know how Sicily By Car and Auto Europe are separated so cant be sure how to differentiate them. "
" From queuing at the counter to driving away from the airport was 90 minutes. The vehicle had 12 areas that were highlighted as damaged - it would have been quicker to list the undamaged panels. On returning the vehicle, the person carrying out the inspection was efficient - very abrupt but efficient. Like all the hire companies i have ever used, there is a need to upgrade your insurance when you get to the counter. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 3
PERUGIA, IT - Reviewed by ANDREA - 25 June 2019
" Excellent from start to finish. "
" Great car hire experience. The staff were brilliant, really friendly and helpful and no high pressure regarding added insurance. The collection and drop off were very easy and the car was excellent. Would definitely hire from them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SALVATORE - 22 June 2019
" Excellent experience both at check in and check out. "
" Excellent experience both at check in and check out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MARK - 21 June 2019
" Auto Europe show Sicily by car in more favourable financial standing in charts than what in reality and in the car hire companies terms and conditions ( very small print) actually are in reality. False picture shown. "
" The saying you get what you pay for . If it look cheaper than the rest there is a reason for it. Over 1and half hours in long cue . Although had taken out enhanced cover as I didn't have credit card ( had debit card) forced to pay for their fully comp insurance ( I do not think this would be relevant on main providers). Happened to all car hires even those with credit cards - they ring up credit card providers and say turned down , so again have to take payment for upgraded insurance. Final you need to know your IBAN no in order for deposit to be paid back into account. Very bad and expensive experience all round. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by TONY - 21 June 2019
" Good "
" No problems , collection and return all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by TIMOTHY - 20 June 2019
" Everything was good except a very long wait to collect the car "
" Shorter queue to collect the car. You could also request driver details before collection to avoid the long wait. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PHILIP - 19 June 2019
" as above "
" i had to wait for 2 and half hours to get my car, then they told me my credit card was blocked which was not when i phoned them, sicily by car had a problem with credit cards , so i was not very happy "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by GAVIN - 19 June 2019
" Ensure that you filter out poor suppliers "
" The wait to collect the car was about 75 minutes. Staff were slow and unfriendly. At drop off there was nobody present in the return hut and nobody showed for 10 minutes. I took the key into the collections hall and was told they wouldn't accept it so I put it on the counter and left. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BARI, IT - Reviewed by JAMES - 19 June 2019
" Great car, easy return. My only feedback would be the 30 minutes wait to collect the car in arrivals. Apart from that it was great "
" Really good apart from wait at the counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MAXIM - 18 June 2019
" I've been a loyal Auto Europe customer for many years, renting cars a few times every year. When I contacted Auto Europe and asked to help me to deal with the car hire company (since they were not willing to communicate with me), Auto Europe took the position of the car hire company and said the according to their terms and conditions (which were not shown to me at the time of hire), they were right to charge me. Every reasonable person would agree that the whole situation could have been avoided if the car hire company agent (who knew very well that we were going to a place where snow was expected), or Auto Europe, told us that we needed to add anti-freeze before driving to a place with snow. But this important detail was very well hidden from us, which cost us €1,112, and now a legal language is being used to avoid taking any responsibility instead of acknowledging that this was all a mistake of the car hire agent. I didn't expect Auto Europe to refund me any of the charges, but I did expect a company that "endeavours to provide all customers with exceptional customer service at every stage" to push on the car hire company when they simply abuse the customer. Well, if your abusive partners are more important to you than your customers, then I won't be using Auto Europe for car hire in the future. "
" I booked a car with the "winterisation option" in order to drive from Milan Malpensa airport to Cervinia for 4 days. We took the car, drove for 2 hours to Cervinia and parked it. The next time we tried to start the car, it didn't start. After calling Sicily by Car, a tow truck came and towed the car away. Not only we had to pay €350 for a taxi, but then Sicily by Car also charged my credit card €480 for the breakdown and towing service, when it wasn't our fault. Then the charged another €172 without providing any explanation. According to Sicily by Car, the car broke down because the diesel has frozen. They claim that according to their terms and conditions, they provide cars without anti-freeze. However, the Sicily by Car agent at the airport didn't say anything about this car not including anti-freeze, or about the need to add anti-freeze in cold weather, even though he knew that we were going to a place with cold weather and snow. It wasn't even extremely cold (around -5 degrees). To clarify - the diesel that has frozen was the one that supplied by Sicily by Car. We didn't even have a chance to fill it up (or add anti-freeze) as we only drove for 2 hours. This 2-hour drive cost us €1,112. To summarize, we booked a car that was suitable for winter. The car was provided to us with diesel not suitable to drive in winter to a location 2-hours drive away from the airport. We haven't been told about this by Sicily by Car, even though they knew where we were going. And now I'm paying for this. I tried to contact Sicily by Car, but their customer service team doesn't speak to customers over the phone. I sent a number of emails, but they just ignored them and didn't reply. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by HAKAN - 17 June 2019
" x "
" Picking the car up was very slow - we had to wait more than 1 hour for our turn as there was only 1 person behind the counter and a massive queue built up. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GRAHAM - 17 June 2019
" Use A/E many times and will continue to use "
" Two comments. 1. No water in the car - but easy to fix 2. Return car - man really rude and unhelpful. Why? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 6
PALERMO, IT - Reviewed by PETER - 16 June 2019
" Have used auto erupt a lot this past year and they have been pretty good. But Sicily car were simply abysmal to deal with. "
" Chaos at check in desk. Pushy staff trying to sell uneeded extra cover and charged €110 to add a named driver without any explanation of why. Car was dirty inside and had not been cleaned. Car handover was managed by guys working out the back of a van in the car park! "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 3
OLBIA, IT - Reviewed by AMIT - 16 June 2019
" Took far to long to process the paper work and collect the car. 1hr 20mins queuing time, then when we went o collect the car, it was not ready for collections, another half hour wait. We asked for a Sat Nav to be provided, only to find it was not working. Staff very unhelpful "
" Took far to long to process the paper work and collect the car. 1hr 20mins queuing time, then when we went o collect the car, it was not ready for collections, another half hour wait. We asked for a Sat Nav to be provided, only to find it was not working. Staff very unhelpful "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 8
ROME, IT - Reviewed by PETER - 16 June 2019
" As in section 3 "
" Long wait collecting vehicle. The checking in process was very slow...don't know why.... "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by BONNIE - 16 June 2019
" I felt confident in using Sicily by Car, largely due to the star rating it was given on autoeuropes website. I feel that this star rating in no way reflects the service we received from Sicily by Car. I would probably hesitate to trust autoeurope in the future. "
" A complete lack of order, efficiency and direction when trying to collect our vehicle, which led to a very frustrating experience. When we were eventually served, the staff used aggressive sales tactics to try and persuade us to buy their additional insurance because the insurance we had already purchased apparently wouldn't cover us sufficiently! Scare tactics were also used in trying to persuade us to take out breakdown cover as well. I am well travelled and have used many hire car companies and have to say that Sicily by Car is among the worst I have experienced and added a lot of stress and anxiety to the beginning of our holiday. I would not use them again. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by WILLIAM - 15 June 2019
" unacceptably long wait at pick up point. female staff working v hard and effective but male staff did very little. overall office management awful. why one stapler? why no printer paper? 2 hours to pick up car. awful experience. "
" unacceptably long wait at pick up point. female staff working v hard and effective but male staff did very little. overall office management awful. why one stapler? why no printer paper? 2 hours to pick up car. awful experience. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CLIVE - 14 June 2019
" A top tip. On returning any hire vehicle. Go with the returns attendant while they examine the car and ALWAYS photograph the car fuel level before leaving. Sicilt by car have tried billing me for returning the car empty three months later. A photograph always results in an apology of a mistake. !!! "
" There was slight damage to one of the car doors that was not shown on the agreement. This was added by the desk rep after I had brought it top their attention. . Also the Emergency triangle was also missing. You will be accused of loosing the item and causing the damage if not reported prior to driving off. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by SARAH - 12 June 2019
" We waited 2 hours in a small que to do the inefficiency of the counter staff. Then waited 20 minutes in the car park for the car. Which was absolutely filthy. "
" We waited 2 hours in a small que to do the inefficiency of the counter staff. Then waited 20 minutes in the car park for the car. Which was absolutely filthy. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by MAURICIO - 12 June 2019
" Very positive experience overall, will definitely think of them again next time I need to rent a car. "
" Long line to get the car at the beginning, but the condition and return of the car was great! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by THOMAS - 12 June 2019
" Easy to use website and understandable but knowing what happens and what you get charged at the other side for their insurance, I probably wouldn't [pay top cover when booking online. "
" Collection was slow but that was due to the customers ahead rather than the desk staff, however, there was a team member that kept popping her head out from an office, that perhaps could have assisted her colleagues, seeing that the same 2 people were being served for more than 30/40 minutes. When we got the counter, it took no more than 10 minutes. We also paid additional insurance rather than risk an £1900 deduction for any damage to the vehicle (that would have happened as a result of a third party, not us) Frustrating as I'd paid top cover with Auto Europe "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by PAUL - 10 June 2019
" Booking with Auto Europe is easy and efficient which is why I book with you time and time again. I wouldn't choose Sicily by Car again though. "
" This was the first occasion I've hired a car from Sicily by Car - and it will probably be the last. I had to queue for 75 mins to collect the car when all the other car hire desks in the Terminal were free. To make it even more galling, when I got to the front of the queue, after an hour, the one person on the desk asked if any of the people in the queue were 'priority' to which one gentleman responded meaning I ended up waiting even longer. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by PAUL - 09 June 2019
" Excellent from start to finish. Highly recommended "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by ALAN - 09 June 2019
" My rental car supplier was Maggiore not Sicily by Car. On return of the car, the Maggiore rep pointed out a rip in the rubber of one of the tyres, which I hadn't noticed when I accepted the car, but it seemed odd that he went straight to it when I returned the car !!! Unfortunately not something I could argue against though. Check the condition of your tyres during acceptance !! "
" My rental car supplier was Maggiore not Sicily by Car. On return of the car, the Maggiore rep pointed out a rip in the rubber of one of the tyres, which I hadn't noticed when I accepted the car, but it seemed odd that he went straight to it when I returned the car !!! Unfortunately not something I could argue against though. Check the condition of your tyres during acceptance !! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by ANDREW - 06 June 2019
" Good service , recommend "
" Great service and car, nice offer of upgrade which i accepted "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LESLIE - 06 June 2019
" Very nice car "
" Very efficient friendly service at Milan. Return area at Bologna very tight and not spaces to leave car unless someone going out with one. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ROME, IT - Reviewed by TERENCE - 04 June 2019
" Devastated "
" Unfortunately my Credit card was not accepted (yet it is everywhere else), even though I advised the representative that I had personal car insurance and had pre-booked the car I was charged €250 for the full insurance. The car hire in itself was less than €100 for the week. I asked if I could do it on on-line as per your email for the amount of £37.92, but the guy at the desk said no and I had to pay the €250. Obviously this came as a huge shock as I had not budgeted for this expense. Not a great stat to our wedding plans in Italy. I was left feeling absolutely let down and out of pocket. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CHRIS - 03 June 2019
" the booking process is very good and very clear. "
" The price paid was very good, the queue at the rental desk when collecting the car was very slow, other rental companies are much faster "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by ANKIT - 02 June 2019
" The car was very good and smooth in terms of our experience. Condition of the car was good. Was expecting a better boot space. "
" The car was good although a few of the parameters on the dashboard was not working - the engine oil change indicator was on for the entire time of the trip where as I was told by the company that there is no problem the indicator is faulty. The Sicily by car staff was very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PISA, IT - Reviewed by JUDITH - 02 June 2019
" New car. Quick service "
" Very helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by HELEN MARY - 02 June 2019
" See 3 "
" Very slow and disorganised at check in. Nice car, but they had failed to register a scratch which I did not see, but this was resolved when they checked the video. Drop off was quick. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by DAVID - 01 June 2019
" I love auto Europe. Best prices all round, best customer service. Thanks guys keep up the good work. I have already recommended your services to friends "
" Honest company who values their clients. Excellent cars, pick up and drop offs with no hidden fees or surprises "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by TAMAS - 31 May 2019
" Frustrating to begin with and not very organised. Drop off was quick "
" There's no customer service at all. It is all chaotic from the airport to the front counter its a system of first come first served. Dissapointed by the pick up service. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by JOHN - 31 May 2019
" Good car, good value "
" Waiting 90 minutes to pickup car is too long "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by LORENZO - 31 May 2019
" .. "
" ... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by IAIN - 30 May 2019
" Terrible waiting times at airport and not very nice staff when returning the car "
" I had to wait for over 2hours to collect my car at the airport. The person who took receipt of the car at my return was not very pleasant "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ROLAND - 29 May 2019
" I received a car parking fine and would have appreciated a little advice on returning home as to how to pay this. It was not possible to speak by telephone with anyone that could help me with the foreign language. Please note the it is now paid. "
" I was disappointed to be asked to pay 35 Euros for car clean on return. The car did require a clean, but all cars having been used for a week should naturally be cleaned by the rental company for the convenience of the next driver. That should not be my duty. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 8
FLORENCE, IT - Reviewed by COSTAKIS - 28 May 2019
" Could not have made the experience any more difficult. No logic when it comes to customer service! "
" Could not understand why they refused to include my daughter in law on the hire as I was unable to drive with a damaged foot. Insisted that I must have my drivers license with me. Refused to cancel my agreement and take out new. Did not get a car and very inconvenienced by it all. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by YOLANDE - 28 May 2019
" I think the paperwork is too bureaucratic and needs simplification. I was asked to pay for extra insurance and also 5 euros a day for the hire of SAT NAV. When clicking on Auto Europe for a SAT NAV it did not state any extra cost. "
" Staff spoke good English and were so helpful and charming. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ROME, IT - Reviewed by STUART - 24 May 2019
" a "
" I arrived at the desk in the collection area half an hour early and was informed that my hire would start a half hour early. By the time that the paperwork was completed and I had walked to the car park it was after the original hire time of 1330. This caused me minor inconvenience when returning the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GORDON - 23 May 2019
" In general, a fantastic experience, I just need to remember that there can be very long queues and some people need extra time to sort out their rental, so I might have to wait an hour or so. "
" The only downside in the whole process was the roughly one hour wait in the queue to get my car. The computer system also had a problem finding the home town listed on my driving license and the assistant had to restart it a few times. Other than that, I received a brand new car with 12Km on the odometer which drove really well, so I'm a very satisfied customer. The assistant offered extra services like additional insurance, but wasn't pushy unlike some of the companies I've used before, which was so much better. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by IVANA - 22 May 2019
" Very good overall "
" Long wait to pick up the car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by STEVEN - 19 May 2019
" Trouble free and everyone very helpful. Car fine. No surprise, unexpected charges. "
" An excellent car rental company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by KEITH - 17 May 2019
" Always use auto Europe best value and service "
" Very efficient service great vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by SIMON - 17 May 2019
" Fantastic from start to finish "
" Fantastic "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by MARTIN - 16 May 2019
" Nice car, friendly staff. "
" Smooth transaction and easy return. Would use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PETER - 16 May 2019
" 0 "
" 0 "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by IRTIZA UL HAQ - 15 May 2019
" The service is excellent. And car is good "
" The service is excellent and car is new and good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by ANDRAS - 15 May 2019
" Good "
" Good, but i just realised they charged me for something that I don't know what? 40.47 euro "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PESCARA, IT - Reviewed by TIMOTHY - 14 May 2019
" Swift and painless "
" Friendly, quick process, no problems taking car back. All good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANDREW - 14 May 2019
" See above "
" 100% better than Previous experience with Magiorie. Whilst extra insurance was offered, there was no hard sell or demonstration when declined. Car was the group that I booked and the return was painless. I have two other bookings with this company from different airports later this year. Hopefully the experience will be as good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by TARA - 10 May 2019
" Same as answer 3 "
" We love Sicily By Car however the only complaint I have is they had no small cars this time. Seem to always give us larger cars than we request which is a problem for the village we live in and for most Tuscan villages. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by VIJAY - 02 May 2019
" Refer to point 3 "
" I am really disappointed by the service, when I arrive at the desk to collect my car I am told the car I booked was not available and I will have to go for an upgrade which would cost me £100 more and I would be given "o" excess. At this point I had no other option then to go for it and take the car as I have already paid about £85. So the total which I would have paid increased by £110 , causing me more stress. The only reason the choose Sicily was because they were cheaper, but in the end they were expensive. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 9
BARI, IT - Reviewed by GENE - 01 May 2019
" All as per booking "
" Everything in order as per booking "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MICHAEL - 01 May 2019
" Overall it was fine just felt a bit cheated "
" Car was received with a tank which was not full. I spoke to customer service at the time and took a photo of the fuel gauge. On return they told me that there was nothing that could be done for me and I would need to write to customer services. I decided that this was too much bother for circa 15 euros of fuel and if they could not pass on my concerns I would have to flag it in the review. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MILAN, IT - Reviewed by DAVID - 29 April 2019
" On line booking was straight forward. "
" The car (Ford Fiesta) had many more scratches and minor dents than the documentation showed. The car was unclean inside, the parcel shelf was broken. SicilybyCar were OK, when these issues were pointed out on collection. As usual car collection and drop off at Milan Malpensa was good. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
LAMEZIA TERME, IT - Reviewed by NAZZARENO - 29 April 2019
" Autoeurope rocks. Local car hire agents are too obsessed to sell and can make the pick up unpleasant. "
" Staff at sicily by car try very hard to sell upgrades or insurances. I arrived 45 minutes before my booking just because the airplane was early and got told that if i wanted to have a car then I had to upgrade or wait for my booking time. To me this is a cheap strategy to sell. Very unprofessional. In the end I waited and they gave me a car that they wanted to sell it for an upgrade. Very very unptofessional. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by DANIEL - 28 April 2019
" Sicily by car were very helpful but Auto Europe was absolute nightmare as we booked it through them and we didn't know they are a dealer not the hire company. when we arrived, they rented our car to someone else as we were late. we have paid fully for our rental period. We had to pay £400 top of what we paid to Auto Europe. I will never book through Auto Europe. "
" Sicily by car were very helpful. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by REGINALD - 28 April 2019
" I appreciate that this was a "budget" rental and that therefore some departure from "perfect" is to be accepted. The impression however is that the Sicily by Car folk at Venice have an insufficiently careful approach, especially where tyre safety is concerned and that would concern me when renting in future. "
" The staff at the Venice desk were pleasant and prompt. The attendant at the parking lot was equally so. However the car (which was two years old with 58K recorded) had various areas of damage which had not been recorded and was therefore not "free of damage "as I had been told at the desk and as the initial damage sheet recorded. The attendant at the parking lot produced a new sheet and happily marked in the damage but that should have been done in advance. The car had been cleaned on the inside but was dirty outside. On driving off the tyre pressure warning light came on and on checking the pressures I found the nearside front slightly under inflated while the nearside rear was down by almost 1 bar. This was unsafe and should not have been left for the client to discover and rectify. I had no other complaints about the car. Drop off at Perugia was by way of the key box as the one person on duty was busy dealing with renters. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
BOLOGNA, IT - Reviewed by PHILIP - 27 April 2019
" Very good pricing and old website "
" Generally very good- biggest issue was long wait at the counter due to shortage of staff but they apologised and were very pleasant. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by ANTHONY - 27 April 2019
" Auto Europe have been first class "
" I was very satisfied until I returned the car when they have tried to blame me for some damage that was not done by me. This is still on going. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by ROBERT - 27 April 2019
" I would used this company again but always through AutoEurope who I have found to be excellent brokers. "
" Efficient throughout. Tried to get us to upsize the car away extra cost but were chose not to and they weren't too pushy unlike other companies we have used. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by LESLIE - 25 April 2019
" I have nearly always used Auto Europe for over 14 years "
" Sicily by car have an on-site return operator to check your car over which is preferable to just posting your keys in a box. It gives you the chance to interact with Sicily by car "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GENOA, IT - Reviewed by MARK - 25 April 2019
" Quick, efficient and no problems. "
" Quick, efficient and no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANN - 25 April 2019
" I have been using Auto Europe for over ten years for my car hire and have always had a good experience. I wouldn't hesitate to recommend them to my friends and family. "
" I had a very pleasant experience and found the staff at the rental desk and at the drop off desk very kind and helpful. I wouldn't hesitate to recommend Sicily by car to friends and family. It was a very straightforward experience, no hassle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MATTEO - 25 April 2019
" N/a "
" Waited an hour and 15 min to pick up the car "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by DAVID - 23 April 2019
" wont be dealing with these again "
" will not be using these again. I told the person I had my own car insurance and he was very pushy and insisted I took his out or I could not have car "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by MARIE-CLAIRE - 17 April 2019
" Lovely people at the airport counter. And a great price. "
" They were lovely people at the airport counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by ROBERT - 16 April 2019
" Be warned - you are likely to face a long wait at pick up. The problem at Milan Malpensa is clearly known as you have to now get a ticket to join the queue, I was ticket number 32 and it was on 11 when I got there..... The next problem was I had booked a car that AutoEurope said had chains. On collection I was offered to upgrade to a 4x4 (the Ford Kuga I'd been designated was 2wd). I said I just wanted the car I'd booked with snow chains. They then tried to sell me a Peugeot 3008 that had winter tyres. I said I just wanted the Kuga with snow chains. They then said I can't have chains but all of sudden I was then told the tyres on the Kuga were winter tyres. Italian law requires you to carry chains or have winter tyres fitted when travelling in the mountain. It turns out the tyres fitted were Michelin Latitude Tour HP tyres.... these are summer tyres. The end result I effectively committed a driving offence in Italy. "
" Be warned - you are likely to face a long wait at pick up. The problem at Milan Malpensa is clearly known as you have to now get a ticket to join the queue, I was ticket number 32 and it was on 11 when I got there..... The next problem was I had booked a car that AutoEurope said had chains. On collection I was offered to upgrade to a 4x4 (the Ford Kuga I'd been designated was 2wd). I said I just wanted the car I'd booked with snow chains. They then tried to sell me a Peugeot 3008 that had winter tyres. I said I just wanted the Kuga with snow chains. They then said I can't have chains but all of sudden I was then told the tyres on the Kuga were winter tyres. Italian law requires you to carry chains or have winter tyres fitted when travelling in the mountain. It turns out the tyres fitted were Michelin Latitude Tour HP tyres.... these are summer tyres. The end result I effectively committed a driving offence in Italy. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PESCARA, IT - Reviewed by DAVID - 16 April 2019
" Good "
" Paperwork not great and car not checked in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by GARETH - 16 April 2019
" I believed I had booked GPS which showed on the notes I gave the counter lady, but ended up paying approx €30 extra for this. Please could I be refunded this amount? Without a rebate I am unlikely to book with you again. Overall satisfactory but! "
" I believed I had booked GPS which showed on the notes I gave the counter lady, but ended up paying approx €30 extra for this. Please could I be refunded this amount? Without a rebate I am unlikely to book with you again. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GARRY - 14 April 2019
" Excellent price very pleased "
" Quick and easy. All the staff were friendly and efficient. Great price too!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SATISH - 11 April 2019
" I got a cat that did not even have bluetooth connectivity. Horrible, fraudulent and shady company. Terrible service from both AutoEurope & Sicily by car. AutoEurope will basically straight up lie to you & hide important details in small print. DO NOT BOOK! "
" 2 hour wait after long flight. Understaffed and just really unacceptable. People waiting everywhere, children crying. If this is what you want after a flight, then you should book with them. They are owned by AutoEurope who does the "comparison" and after asking for a pick up at Terminal 1 and drop off at Terminal 2, they basically defrauded me by putting the drop off location as Milan Terminal 2 & then in the small text saying "at Terminal 1". Hard to believe but true. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by GIUSEPPE - 04 April 2019
" The lady at the counter was very nice, polite and friendly. Explained everything very well and gave us the keys. Unfortunately the staff in the office who give you the car one in particular upon pick up was very very rude and unhelpful! Bad attitude, made you feel very unwelcome and just seemed like he didn't want to help and just wanted to go home. It made the pick up very stressful and not the start you need to your holiday. The car was good enough and done a job, it had a few scrapes that weren't noted down which we asked the rude guy to check and note and he was very reluctant to come out and he just couldn't be bothered. Aside from him the rental was fine. The guys were much better when we dropped the car off. "
" Booking with Sicily by car was easy and quick. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
TURIN, IT - Reviewed by MICHAEL - 01 April 2019
" Booking easy and no issues with this part. Hire car company leave a lot to be desired "
" Car had numerous dents and scratches, missing antenna, broken parcel shelf, but nothing marked on the paperwork, so then have to find a member of staff to note them down. At drop off, quickly make you sign paperwork, including a section that says I won't wait for the car to be checked. When I said I would wait, staff said it's fine! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 4
LAMEZIA TERME, IT - Reviewed by KAREN - 26 March 2019
" A good experience "
" All good, no problems encountered. Car was in excellent condition. Staff very efficient and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by BARBARA - 24 March 2019
" Once we finally got to the car , it went well . Although I felt very rushed looking for bumps or dents . "
" We arrived 1 hour before our scheduled pick up and we were told to go hang out for an hour ....when we returned they said they didn't have the car I requested and wanted to give (and charge more ) is a larger car . I said no , that I had specifically requested a smaller car because of the narrow roads , after some more delays they offered a comparable car to my initial request . Customer service like that would not go over well in NY. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by ROGER - 16 March 2019
" I object to my credit card being debited without authority or notification of the reason. "
" In most respects the rental and vehicle experience were very good, but I am concerned that an unauthorised payment has been deducted from my credit card dated on the day I returned the car despite the car being checked in with full tank and agreed no damage. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TURIN, IT - Reviewed by SIMON - 13 March 2019
" I hope you'll find comments constructive & improvements can be made. "
" Counter staff not always friendly, often grumpy & appear stressed & never look up to apologise for delay when queues. Improved efficiency would help when prebookings have been made. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ROME, IT - Reviewed by RICHARD - 12 March 2019
" None "
" Car was good but no wash water had been put in. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by FABIO - 10 March 2019
" Overwll ok, but see comments above. "
" The car did not have water for windowscreen wiping. Also, after just two days, the car showed that oil needed replacing. These things should be checked upfront prior to customer delivery and check-in. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BRINDISI, IT - Reviewed by ANGELO - 08 March 2019
" Always been happy with the service from Auto Europe. "
" Generally very happy but the check in process took far too long having to queue for 20 minutes. Was offered the option of a fast track check in at a cost of €11.00 for my next visit which should not be necessary. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TURIN, IT - Reviewed by STEVEB - 07 March 2019
" Very poor service "
" Poor condition - supplied with under inflated tyre and then told that this was my fault "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FLORENCE, IT - Reviewed by ARTHUR - 02 March 2019
" We ordered a gps which they provided at a cost of 5 euros per day. This was not fully charged and kept disconnecting so it took two hours to travel approximately 5 km into the centre of Florence. We subsequently discovered that the car was fitted with its own satnav system, and even though it was set to Spanish it proved to be much more reliable than the hired system. We returned the car three days earlier and asked if we could be refunded for the useless satnav. We did not have any joy. It turned out to be an expensive mistake and I would not use this company again. "
" We ordered a gps which they provided at a cost of 5 euros per day. This was not fully charged and kept disconnecting so it took two hours to travel approximately 5 km into the centre of Florence. We subsequently discovered that the car was fitted with its own satnav system, and even though it was set to Spanish it proved to be much more reliable than the hired system. We returned the car three days earlier and asked if we could be refunded for the useless satnav. We did not have any joy. It turned out to be an expensive mistake and I would not use this company again. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by NEAL - 02 March 2019
" See my comments above "
" When we got to our car it had a red warning light on indicating there was a problem with the tyre pressures. There was no mechanism to reset the tyre pressures, so we went back to the kiosk to ask for a new car. The woman said only Renault could reset the fault indicator. She suggested it wasn't a real problem and we should take the car. She refused to give us a replacement vehicle. I'm not going to drive out at night in a car with a potential safety issue. There ensued a long debate which became an argument, until she finally relented. What kind of car hire company is prepared to take the risk with the safety of its customers? Not one I'm willing to use. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MILAN, IT - Reviewed by DAVID - 28 February 2019
" You have this opportunity to make our experience with you more positive. I look forward to hearing from you "
" We arrived at the desk with hope of getting our car within 30 minutes. We finally left the desk after 2 hours 45 minutes. My son (10) and daughter (6) witnessed a number of increasingly angry men remonstrating with both the employees and other people about the slow process. Having arrived just as ticket 4 was called to the desk I was slightly discouraged at my number 27. Having calmly waiting for over two hours and watched other people pushing in due to having young children I was extremely surprised by the level of customer support. On arriving at the desk to sort my car I made a huge effort to smile and be positive towards the member of staff. I received nothIn in return (possibly understandably). I don't actually remember an apology about the wait my family had had. During the process of getting my car I was offered a slightly larger vehicle. Th benefits of the car were described: one of which were the winter tyres. I had however already paid for the winter package so was unsure why I was being upsold........I suggested to the employee that maybe it was suitable that I was upgraded for free due to the wait my wife and children had endured. He didn't agree and then just continued with his sell. I accepted the offer so I could then share my experience with you. Once I had the key, I then went to pick up my slightly larger car. I could not see in the car park any signs of the car we had initially booked and suspect that the car I ended up paying extra money for was probably the car I would have had anyway. In the car there was some thing crystal based growing in the boot that they had to clean. Finally we then had to go Back to pick up the booster seat that had not been included in my payment and therefore after all this I had to pay another 46 euros for a small old booster seat?! I am really hoping that Sicily by car was having a bad day. I gave your employee several opportunities to show some understanding of customer care. Either he had no empathy towards the customer or is under instructions to up sell at all costs. At the point after 1.5 hours where they chose to let a family push in I thought another family were going to explode. Having travelled to Spain last year, we ended up in a similar queue. We were treated as a family with young children, rushed forward, apologised to, upgraded for free and given free booster seats. The experience with a Sicily by car could not have been any further from this experience "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by MAXIM - 28 February 2019
" see above "
" Despite I paid for the car rental for 9 days, our car was given away the next moring due to "no show" and voucher cancelled without compensation "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRESCIA, IT - Reviewed by ROBERT SEAN - 28 February 2019
" Can't speak for any other outlets except Brescia stazione and I'd give them 5 ☆☆☆☆☆ "
" Auto Europe were absolutely the best choice. I had been researching car hire and this company came out on top. Very pleased I did my research first. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by ROBERT - 28 February 2019
" As above "
" As a regular car hirer at Perugia airport I always find the staff efficient and helpful, and the cars in excellent condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by ROBERT - 26 February 2019
" N/A "
" Good price. Snow chains provided, but I would have liked the option to have snow tyres; this option didn't exist. The car was clean and tidy inside, but the windscreen was filthy and the washer bottle empty. I doubt this is the norm for Sicily by Car, but it did detract slightly from the overall experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
VENICE, IT - Reviewed by SARA - 26 February 2019
" 170 Euros thrust upon us on a busy Saturday morning - I have certainly learnt my lesson and will not be using this company again even though everything else was excellent. I felt as if I had to buy the insurance as I had not got any. I thought I had booked on line with insurance. When I checked I did have and realised that it was done very well by the girl on the sales desk. "
" Car hire etc all booked on line. Service excellent. However the way I was sold further insurance at a ridiculous price and basically told we needed it was scandalous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by EVELYN - 26 February 2019
" The experience overall was very good but down side was we had to queue for an hour. "
" The staff were friendly with NO HARD SELL EXTRA INSURANCE as I've experienced with other companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by JONATHAN - 26 February 2019
" Auto Europe is good but the star rating for Sicily by Car was inaccurate. "
" Car was great, drop off great, but when we arrived at Milan Malpensa airport, there was an unbelievable queue at the Sicily by Car counter. I collected a ticket which showed i would be dealt with when the clock got to 67. It was on 26 at the time. 2 hours of waiting including 3 staff clocking off for the day when clearly there were many of us still waiting to be served. Hopeless. All the other car hire counters were fine, not overcrowded, more staff than customers. Clearly when cars are booked in advance and car hire firms know when their customers are arriving, there is no excuse for this incompetence. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PENELOPE - 25 February 2019
" Competitive prices, good range of cars and easy website to use. Also helpful customer service which is s novelty these days! "
" Pickup of the car was wuick and efficient. The car was in good condition but the cleaning left a bit to be desired. Drop off was efficient and they were very helpful dealing with the flat tyre which I had to change. The paperwork was fine so I could claim on my insurance. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by CLARE - 24 February 2019
" . "
" Very smooth. Goid service. Nice car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PETER - 22 February 2019
" Immaculate car and specification as promised. On return I was in a rush and the staff recognised this and rushed to help as quickly as they could even though they were very busy - really helpful and supportive. Thanks you! "
" Efficient, helpful and quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by NICOLAE - 22 February 2019
" Good afternoon As I informed you by phone, the rental company , SICILY BY CAR-Milano Malpensa Airport, have refused to rent my reserved car! Therefore please return the amount paid by me on 15th of January, value of GBP60.43. Thank you. Kind regards, Nicolae "
" Good afternoon As I informed you by phone, the rental company , SICILY BY CAR-Milano Malpensa Airport, have refused to rent my reserved car! Therefore please return the amount paid by me on 15th of January, value of GBP60.43. Thank you. Kind regards, Nicolae "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by DERYCK - 20 February 2019
" Thoroughly acceptable transaction "
" Thoroughly acceptable transaction "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by DAVID - 20 February 2019
" Think twice about driving in Sicily! "
" Friendly and helpful staff but the parking was very tight and difficult to get the car out of. Even a small Fiat "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by PAUL - 19 February 2019
" Quickly and friendly "
" Quick and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PETER - 16 February 2019
" Nice car. All fine. "
" All fine. Very thorough inspection upon return of the car! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by JEFF - 15 February 2019
" not brand new cars, but good standard... "
" good overall experience...quick pick up and drop off...good clean car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MAURICE - 13 February 2019
" Great price & service "
" Poor customer service after rental. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by JAKUB - 12 February 2019
" Enjoyed the ride and vacation. "
" Everything was all right. No issues whatsoever, got offered choice of tho other similar cars when picking it up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by STEPHEN - 10 February 2019
" Always use Auto Europe when possible and I am always satisfied. "
" We had to wait a long time to get the car- about an hour - because of the number of other customers and lack of staff (and slowness of the process for each person). The staff member who helped us was very good, however. We were not pleased that we could not have the small car we wanted and instead had to drive around Sicily in an estate car. It was also dirty when we picked it up. The latter is a minor point but overall the experience could have been better. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PISA, IT - Reviewed by JAMES - 10 February 2019
" Definitely using Auto Europe again, just recommended you to a colleague "
" Very simple easy process, both at collection and drop off. Was a little surprised that car wasn't inspected, however not a big issue as I took pictures just in case. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by KRISTUPAS - 05 February 2019
" worst ever "
" dirty car, chains too small, wauted 2 hours for a car, nobody was there for drop off, no windscreen liquid, had to buy chains myself "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
TURIN, IT - Reviewed by PATRICK - 01 February 2019
" Never used before but thankfully on this occasion got a very good service and good deal on full excess cover with no sting in the tail. "
" All very good apart from no windscreen washer fluid which is not good on filthy mountain roads combined with sun glare. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by GILES - 01 February 2019
" We took a car last week from Naples to Bari. A lady called Lorenza at the Naples airport office deserves special mention because she couldn't have been more helpful. Thank you. The signing in and out was straightforward, the car was clean, the handover at Bari airport quick, and I today received my deposit back in line with the timescale they suggested. Simply no complaints but Grazie Mille a Lorenza! Ci vediamo ancora! "
" We took a car last week from Naples to Bari. A lady called Lorenza at the Naples airport office deserves special mention because she couldn't have been more helpful. Thank you. The signing in and out was straightforward, the car was clean, the handover at Bari airport quick, and I today received my deposit back in line with the timescale they suggested. Simply no complaints but Grazie Mille a Lorenza! Ci vediamo ancora! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by PAUL - 01 February 2019
" User friendly website. "
" Could do better. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by TOM - 31 January 2019
" Very stress free experience and great value from Sicily by Car. However like all rental desks at Naples Airport, they only seem to have 2 or 3 counter staff whether busy or not. In quiet periods it is a breeze, but expect a reasonable wait during the summer months. This is the case with all companies there. "
" Very helpful, never have had any complaints using Sicily by Car. The car itself was fine, larger than booked but that was ok. Did have a high mileage 56,600km but was clean and in very good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TURIN, IT - Reviewed by FRANCIS - 30 January 2019
" Rented through Auto Europe many time. This is first incident. Lets see how they deal with it. "
" Pending investigation about lack of snow chains in car after being told they where in the car. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by MIKI - 28 January 2019
" Non "
" Car was derty whan we got it. Charge high cost for exter driver. Didn't explain us how to retern the car back at out of hours time. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 6
MILAN, IT - Reviewed by TULLIO - 28 January 2019
" Happy "
" Happy "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VERONA, IT - Reviewed by RONALD - 28 January 2019
" good rates and all the suppliers in one place "
" everything went very smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by MARK - 25 January 2019
" Very simple, easy to use for the most part but I have to enter my details every time and we book every few weeks so it would be good if I could bypass this issue. "
" We always use them, around once a month or more. Great team of guys who are always very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by RAYMOND - 25 January 2019
" Overall Scicily by Car are good value, staff are good and cars clean and reliable. But the collection arrangements are far too slow and will influence my choice of car hire company. "
" Pick up was terrible, it took over an hour to collect the car which is really unacceptable. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by MARTIN - 24 January 2019
" Love Auto Europe. So flexible and always get the best deal "
" Great service, although the car was quite dirty on the inside and smelled a bit of smoke "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALGHERO, IT - Reviewed by JOANNA - 23 January 2019
" Nothing to complain. Sicily by car highly recommended. "
" Good service. The only minus was that I had to change the original car due to the terrible smell inside and the some kind of warning light which appeared on the dashboard after a short drive. There was no problem with the exchange. The second car was very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PESCARA, IT - Reviewed by CRAIG - 22 January 2019
" Excellent service as always!! "
" Excellent service as always!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by GARY - 22 January 2019
" I accept that I missed the information in T&C's that a credit card is required on collection of the car. However, this should be the most prominent information at the time of booking. I had to pay over € 300 more on the spot for unnecessary insurance as a consequence which is disgraceful and underhand. There were several other people around me having the same problem. It is a con. I will advise my friends to avoid AE. "
" Airport counter took 80 minutes to clear 10 customers. Return situation appalling. Not enough attendants. Car fuel gauge reads 7/8 full when will not accept more fuel so your attendant argued that it was not full. I will advise my friends not to use SBC. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
TURIN, IT - Reviewed by MARK - 22 January 2019
" The booking system is very easy and efficiently gives you all the choices you need to get good car hire wherever you go "
" All round we had a very good experience although previous users of the car had marked it badly "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by REMO - 20 January 2019
" comments as above. Luckily I took out insurance with Sicily by Car "
" the initial car rented broke down with a broken clutch. This required a tow-truck and me getting a taxi back to Linate to get a replacement car. On my dropping this back the service warning light appeared on the dashboard of the replacement car. Overall the service was good and Sicily by Car staff were good. A shame this happened. Both cars were new and I cannot fault anyone. I am just waiting now for my reimbursement of extra expenses paid out by me. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by BERNARD - 20 January 2019
" Totally disappointed, and left feeling helpless in a strange city where none of the staff were caring. just a shrug of the shoulder and continued their conversation. I called my bank and stood for 25 minutes trying to resolve the card issue, without luck as had to be reset at an autoteller in UK. Eventually having to pay the extortionate rates. Having pre-booked and paid everything online. We did not expect to have any issues when collecting the car hire. We expect a call back from customer services to discuss this matter. "
" We arrived at the pick up point and the staff were all talking and having a laugh. We stood for a few minutes prior to being served. Once they decided to serve us it was like we were interrupting their conversation which continued as she looked up our booking. On finding it we couldn't get my Card to accept, it declined three times. then we were told can't help you unless you pay with your debit card which was then charged at a higher rate daily. they took another185.01 euro plus a deposit of 451.65 pounds from us. We will now be looking to recover these payments and expect some back up from Auto Europe to assist us. Very disappointed customers await your reply / contact, to discuss this matter. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 3
BERGAMO, IT - Reviewed by MICHAEL - 20 January 2019
" Auto Europe always provide a good price with good service "
" This is the second time we have hired a car from Sicily by Car and both times the cars have been dirty inside and outside, this time empty water bottles were left inside and it looked as if the interior hadn't been vacuumed for weeks! The windscreen washer bottle was also empty and we had to fill it ourselves. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
PESCARA, IT - Reviewed by PETER - 19 January 2019
" Great value car hire Drop off was a bit slow Otherwise recommend "
" Good value car hire "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ANGELO - 18 January 2019
" Have always been happy wit the service provided by Auto Europe. "
" 40 minute wait to check-in for the car followed by a 15 minute wait to collect the vehicle. Clearly they did not have enough vehicles which was very poor considering all cars are booked in advance. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 3
BERGAMO, IT - Reviewed by STEPHEN - 17 January 2019
" The whole process could have been better, had Sicily by Car shown and interest, and actually offered some decent customer service "
" The counter staff were very efficient, but dealing with those actually issuing the car were a nightmare. The car had not had a full pre_check. It needed adblue, oil it had no washer fluid in it. When I tried to get these issues rectified, the check out guys disappeared for over and an hour. I returned to main desk they were unhelpful, and told me I would have to wait. There was a queue of people waiting to return cars at the hire and issue zone , it as I have said NO ONE! Was available to help or assist. The car it self once these items had been dealt with was fine. I filled up the ashes myself by using part full bottles of water from the trash bin, I eventually got a guy to top up the adblue. The oil level was not dealt with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 6
PESCARA, IT - Reviewed by NICOLA - 17 January 2019
" Very good cost/benefit ratio "
" Great. Only thing: there were some unreported scratches on the car, which I didn't see at pick up. I was worried to be charged even if I didn't make them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PERUGIA, IT - Reviewed by PAUL - 17 January 2019
" As in question 3. "
" They are always my first choice at Perugia airport. Always friendly and efficient, I have hired cars from them for many years without any problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SIMONA - 17 January 2019
" During the booking process, the website suffered a "resetting", and my pick-up date was changed. I didn't checked the voucher as I was very busy. When I went and pick up the car, I realized they didn't have my booking because my reservation was supposed to be carried two days before. So I had to stipulate another contract. Despite that, and despite this is not Sicily Car Policy, the Management understood my good faith, and after few days they approved to refund the booking I set online. "
" Very professional, and kind staff. Cars in perfect conditions. Very prompt in responding. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MARIA - 17 January 2019
" Very efficient "
" Well managed "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
TREVISO, IT - Reviewed by GIUSEPPE - 16 January 2019
" reliable, quality, convenient, safe "
" reliable, quality, helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by JEREMY - 16 January 2019
" fuel tank half full and no washer liquid "
" fuel tank half full and no washer liquid "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TURIN, IT - Reviewed by SARA - 16 January 2019
" SCAM I paid my insurance and had to pay extra money to cover the wheels, extra money to add antifreeze! Seriously! is fucking winter your cars should have it ... horrible horrible never again "
" I booked the car with Rental includes Collision Damage coverage. Rental limits potential vehicle damage liability to an excess of approx. EUR 0.00. When I arrived the told me that wheels, glasses and roofs where not cover but that insurance and that if I had an accident where any of these were damaged I had to pay for it!! and even if there wasn't any mentioned to that in my contract they made me pay for extra insurance!! SCAM SCAM SCAM I had paid my insurance.. how come roof, glasses or wheels not be included if they are part of the car!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
VENICE, IT - Reviewed by FRANCESCO - 15 January 2019
" Generally good "
" All went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by DENNIS - 15 January 2019
" If the car you rent does not meet the standards insist upon a car that does. Don't accept any excuses from staff. "
" Car stunk of smoking. It was a smoking car. They would not change cars. We smelt like cigarettes every time we left the car. Not good "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 1
ANCONA, IT - Reviewed by LAWRENCE - 11 January 2019
" As per above this happens with all companies "
" The only thing that I find interesting is that people presume you will be happy with a "free upgrade". Had a larger car been the preference then one would have been requested at point of order. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by DOMENICO - 11 January 2019
" very happy all round "
" very happy all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by ANTONIO - 10 January 2019
" It's ok "
" Only disappointed about the refill petrol fee. I forgot to refill the petrol and I have to pay a penalty of 30 pounds... Ridiculous "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PESCARA, IT - Reviewed by LOUISE - 09 January 2019
" Excellent service as we've come to expect!! "
" Very pleased with whole experience. Only comment is that the car was slightly underpowered but that wasn't anybody's fault. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by PETERIS - 09 January 2019
" Worst car rental experience so far. Usually company when they run out of car that you order try to offer something better but no Sicilly Car. Keep this mind "
" I ARRIVED 40 MIN EARLIER AND WAS FORCED TO WAIT THIS TIME TO BE SERVED. I GOT DIFFERENT CAR THAN I ORDER - EXUSE WAS THAT IT IS SAME CATEGORY THAT I ORder . Finnaly car was dirty from outside - they say because car was outside :). When I sad that I am not happy - 3 person tryed clean-wiped out dirt from car. Finnaly I was frozen with my family and I give up to fight with them and accepted what they "offer" . ALL THIS TIME CAR THAT I ORDER WAS IN A CAR PARK ( PEUGEOUT 3008) ,BUT WAS TOLD THAT PARTICULAR CAR IS DIFFERENT CATEGORY:( "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
ANCONA, IT - Reviewed by JOHN - 08 January 2019
" All good "
" All good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BERGAMO, IT - Reviewed by JUSTIN - 08 January 2019
" Quick and easy website, very clear comparisions and good aftersales service. "
" An excellent car, good value and staff at pick-up/drop-off were really helpful without being aggressive on all of the extras which is so common nowadays. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PETER - 08 January 2019
" It would be nice to have some extra discount/benefits for repeated use..unless you do so and im not logging my Orders correctly? "
" Only one person on Counter, so 4th in queue. Not acceptable. Once at the Counter, she was pleasant & efficient. There was extra damage on the Car. I went to the first hut. The girl was very unhelpful and dismissive and simply pointed to someone else, who at least came over to look. On Return, the man was welcoming & efficient. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 7
BARI, IT - Reviewed by MARJOLIJN - 08 January 2019
" Good experience apart from the state of the first car that they gave us. "
" When we picked up the car, it was in a bad condition. No rear windscreen wiper, full of marks and scratches. We went back to the car rental desk and they provided us with a new car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 1
MILAN, IT - Reviewed by SAMOUIL - 07 January 2019
" I was happy with the car and the service. No issues at all. "
" I would have expected that in the north of Italy winter tyres would be fitted as standard in December. Other than that I was completely satisfied with my rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TURIN, IT - Reviewed by EMIL - 07 January 2019
" it's a 3rd time I'm using Sicily by Car and I am happy. I will keep using it "
" dropoff was a bit long. The vehicle was bit disappointing. Renault Clio is premium looking, but low quality "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 6
MILAN, IT - Reviewed by PIETER - 03 January 2019
" . "
" Friendly staff and great value "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
VENICE, IT - Reviewed by EMYR WYN LEWIS - 03 January 2019
" A shambles from start to finish no organisation whatsoever with Sicily by car never again ! "
" No customer service whatsoever ! 2 hours to pick car up in airport totally unexceptable ! A joke ! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MILAN, IT - Reviewed by RICHARD - 02 January 2019
" Location of car hire vehicle in description was wrong "
" Car interior was very dirty at collection and we had to have it cleaned Description of hire location was very wrong. We gave malpensa terminal 2 as location and description gave in airport. Actually car was in terminal 1 and took 25 minutes to get to and get back from. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 2
TURIN, IT - Reviewed by FEDERICO - 01 January 2019
" I've never found a better deal anywhere else "
" fast collection and car in great condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by FABIO - 01 January 2019
" See above. "
" Overall very good, but on drop-off no parking was available im the sicily by car aloocated spaces therefore car had to be left in another provider 's space. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALP - 01 January 2019
" It is Ok "
" The reliability of service people are really low. Particularly, when you have a problem with a car. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 2
GENOA, IT - Reviewed by ENRICA - 30 December 2018
" It was a great experience however when I booked the car via autoeurope and added a child car seat, the price in my basket didn't change and I thought it would have been added for free. Once at the airport they informed me of a tiny clause in the contract that states I needed to pay at pick up and the cost. I think this is not fair and the cost should have been transparent when I paid for the voucher at the time of booking. "
" It was a great experience however when I booked the car via autoeurope and added a child car seat, the price in my basket didn't change and I thought it would have been added for free. Once at the airport they informed me of a tiny clause in the contract that states I needed to pay at pick up and the cost. I think this is not fair and the cost should have been transparent when I paid for the voucher at the time of booking. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by JONATHAN - 29 December 2018
" For the very first time in a long time I was actually given the actual exact car I booked "
" All good just took too long to fill out forms when collecting But for the first time in a long time I actually was given the car I booked "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PERUGIA, IT - Reviewed by BEVERLEY - 26 December 2018
" I collected the car from the airport at Perugia after flying into Rome. There were no incoming flights at that time but the desk was open and that meant easy return when I departed from Perugia on 23rd December. Easy and excellent fast service Thank you "
" The car - Citroen C3- was very comfortable and easy to drive and was also economical "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JOHN - 24 December 2018
" All good ! "
" Very easy, very proffesional, good to do buisness with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by NATALINA - 18 December 2018
" Will use again, there was no problems and they explained all the small print so there was no confusion. "
" Easy, efficient and value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by GIUSEPPE F. - 17 December 2018
" ... "
" ... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARK - 14 December 2018
" Auto Europe are fantastic but let down by the companies they represent in Italy. "
" Everything went well untill I checked my credit card bill, Sicily By Car have taken money for no reason that I am now having to make a fraud claim on. I am really sick of this happening every time I rent in Italy. All the rental firms try to steal money almost every time I rent. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by SEBASTIANO - 14 December 2018
" Ok "
" Quick service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DANIEL - 14 December 2018
" זמן ההמתנה בדלפק קבלה היה ארוך מאוד ... ומעבר לכך הצוותים גם בקבלת הרכב וגם בהחזרה של הרכב היו נהדרים. "
" הבעיה היחידה הייתה זמן ההמתנה לרכב, כשעה וחצי, אבל הצוות בקבלה היה סבלני, נחמד, ומחייך. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
BARI, IT - Reviewed by ERSAN - 13 December 2018
" I had to purchase full insurance as I did not have credit card which was fine but they charged the card in polish zloty instead of euro (my account is in euro, so due to double currency conversion i lost 20 euros) "
" I had to purchase full insurance as I did not have credit card which was fine but they charged the card in polish zloty instead of euro (my account is in euro, so due to double currency conversion i lost 20 euros) "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PISA, IT - Reviewed by MARTIN - 13 December 2018
" Good price "
" Very friendly staffs on airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by JONATHAN - 13 December 2018
" Also, i couldnt even plug my iphone into the music system to play my own music without downloading an app which I have never had to do before "
" The car was dirty and had used tissues left inside. This was at Ancona as the pane was diverted due to fog. I had to make an entirely new booking....i wasn't given the opportunity to amend the existing booking, which I thought was very unehlpful when one finds themself in such a predicament "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by KEVIN - 12 December 2018
" Overall would use again. Great vehicle. Great price. "
" Efficent. Attentive. Knowledgeable. Patient. Exceptiional value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by MICHAEL - 12 December 2018
" I have used Auto Europe on many occasions and have always rated that part of the service very highly. I will continue to do so. But I would strongly recommend against using Sicily by Car. "
" The car had damage at collection which I pointed out. There was an additional small dent, not cursed by me, at return for which they insisted on payment. A total of 490 euros for very minor damage, which might have already been on the car at collection, but which I did not see at the time. The staff at return were curt, uncommunicative and seemed intent only on collecting revenue. A thoroughly bad experience. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 2
PALERMO, IT - Reviewed by JOHN - 11 December 2018
" Autoeurope are first rate. I was disappointed however by my experience with Sicily by Car. "
" The car was delivered to me with the tyre pressure warning light illuminated. One member of staff said this was an electronic problem. Another checked the pressures and found that two tyres were low. I was told that to change the car would take over an hour. It was too late in the evening to find a service station where the tyres could be inflated. I therefore had to drive almost 100km to my destination and have them inflated next morning. The car should not have been delivered in this condition. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 4
PISA, IT - Reviewed by ROBERTO - 10 December 2018
" Best price available, easy bookings and cancellations. "
" Pick-up and drop-off expeditious. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRINDISI, IT - Reviewed by ANTONIO - 08 December 2018
" I am not kept waiting long when I use Sicily by car "
" Speedy and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by FAE - 07 December 2018
" Very good value and good service "
" Very good value - easy to access at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ADRIANO - 07 December 2018
" As above "
" Easy and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by ERMANNA - 07 December 2018
" Overall I really like the Sicily By Car service at Bologna airport which is not something I've experienced at other airports. The only observation, as mentioned above, is the fact that there is an element of lack of care of the vehicles which seems to be common within the Sicily By Car company. "
" My main concern was that the vehicle wasn't particularly clean and more importantly the tyres pressure needed to be corrected so had to go to a local garage to get these corrected. Although not a major issue, the fact that the tank was only 7/8 full is also a sign that the rental company does not check everything before making the car available. Having said that, the counter staff were extremely professional and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by JOHN - 06 December 2018
" Good web site and easy to book. Like being able to change order or even cancel if necessary. Like the price match offer. "
" Easy collection with pleasant counter staff and no pressure to purchase extra insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MILAN, IT - Reviewed by JOHN - 06 December 2018
" Good value but still not quite as good as it first seemed as zero excess did it apply to every aspect of car rental. "
" Always frustrating when the car hire company finds something else to sell at the airport - this time cover for wheels, glass and roof / undercarriage. Why can't they be straightforward with their pricing in the first place? "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ROME, IT - Reviewed by GORAN - 06 December 2018
" I've been renting from Auto Europe for years, and I love the main feature where you can filter the prices by selecting the Zero Excess option.... the only company that allows you to do that. "
" Despite renting the car with insurance with the zero excess, I did not realise this didn't include certain aspects like wheels damage, acts of vandalism, scratches, that extra insurance can only be bought direct and costed an extra 10 euro a day. This is not the case in other countries... for example I am renting right now in South Africa and the zero excess includes everything... very deceiving. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by EDWARD - 06 December 2018
" Very handy pick up and drop off at Ancona "
" Very impressed with Citroen C3 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DAVID - 04 December 2018
" Great car and nice people, definitely service with a smile and no problems! Will use them again definitely... "
" Very nice people and good car, thank you very much for a very pleasant hire experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by GUY - 04 December 2018
" The man on the counter was very courteous but he was the only S by C person at the airport so a long wait behind people booking in, returning ars and having to go to the parking area to help there. "
" The petrol tank was only half full despite the agreement saying it was full. Had to go back to the desk to get this resolved. Also the car was dirty and splattered with mud. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 4
PESCARA, IT - Reviewed by DERRICK - 04 December 2018
" See above. The car hire was easy to book on line. "
" The car was a Dacia Sandero which was noisy and felt like a diesel. The gearbox was clunky. I suppose it's a cheap car so you get what you pay for. An Italian car would have been better. Otherwise there were no major problems apart from the office in Pescara airport not opening until 9:00am. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAGLIARI, IT - Reviewed by STEVEN - 04 December 2018
" No problems with Auto Europe, but they should be aware of the policies of the rental companies and HIGHLIGHT it on the AE website. "
" After renting with Sicily by Car more than 20 times in recent years, upon arrival they told me I needed and International Drivers License and that my Australian license was not sufficient. I have never had an issue across 35 countries with ANY major rental company. So I could not get the car! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARI, IT - Reviewed by LORCAN - 29 November 2018
" Worked as planned "
" Good service but the car had a 'needs service' indicator on all the time and was a much bigger car than I'd booked. Big cars are a pain to park in Italy "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
TREVISO, IT - Reviewed by LAURA - 29 November 2018
" GOOD CUSTOMER CARE, QUICK AND EFFICIENT "
" GOOD CUSTOMER CARE, QUICK AND EFFICIENT "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MICHAEL - 29 November 2018
" Ok - would use again "
" Car was not very clean - lots of scrapes and damage but clearly identified in docs Counter staff were very good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PERUGIA, IT - Reviewed by JOHN - 29 November 2018
" Excellent. "
" We use Sicily by Car regularly and receive a consistently good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by SATISH - 29 November 2018
" I would literally rather stab myself in the eye repeatedly than use AutoEurope again. I have never in my life experienced such weapons-grade incompetence. Terrible service, awful condescending customer service & not even competitive on price. I rent a car every two weeks & you've just lost my business forever. BYE! "
" You cancelled my booking and left me stranded AutoEurope. Thank you! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by DAVID - 28 November 2018
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PESCARA, IT - Reviewed by KENNETH - 27 November 2018
" We take around 6 car hires a year from Abruzzo airport and usually book through Auto Europe. Normally there are no issues but often the cars are not valeted well and often damaged. The Twingo had done around 12,500 kMs. "
" 1. I specifically ordered a Fiat Panda but received a Renault Twingo 2. The inside windows were dirty and with a low sun was tricky until we got some glass cleaner. 3. The car was sold during our hire and had to be changed which caused a nuisance. 4. Exorbitant cost for second driver "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PERUGIA, IT - Reviewed by PAUL - 26 November 2018
" Nothing to add to the above. "
" They are always my first choice at Perugia Airport. Easy and friendly to deal with and more often than not I find myself with a better car than the one ordered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by VERED - 25 November 2018
" As I mentioned above. "
" Everything was good, simple and understood. The car was dirty outside and I was afraid that there are problems that I didn't saw because of it. I didn't get any confirmation of the returning of the car yet. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
BRINDISI, IT - Reviewed by PERRY - 25 November 2018
" Normally good service and good cars just unlucky this time "
" Car hadn't been cleaned properly it was filthy inside and stunk of cigarette smoke I had to valet the inside my self "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
VENICE, IT - Reviewed by MICHAEL - 25 November 2018
" As always a very good experience. This is the ONLY company I will use in Italy as I have always found them fast, efficient and friendly. The recent upgrade of car was much appreciated. I am back and forth to Italy a lot and will be using you again in a few weeks. "
" Absolutely BRILLIANT! Efficient and friendly staff at the desk, a very nice free upgraded car. This is the ONLY company I use in Italy. Will be back in a couple of weeks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by STEPHEN - 24 November 2018
" Will use again and fully recommended "
" Good product, great price. Staff at pick up and drop off very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by JOHN - 24 November 2018
" Auto Europe is an excellent way to secure the best deal with very reliable hire companies. Simple to use and always quick and efficient. "
" As previously, all aspects of my hire with Sicily by Car were very satisfactory: price, administration, condition of car, etc. Very satisfied customer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANDREW - 23 November 2018
" Awful experience collecting car. Was forced to purchase their insurance despite purchasing my own hire insurance. I was told I could not take the car without it. "
" I purchased my own insurance in the UK and was told that I had to buy additional insurance as this was not valid despite providing and proving all paperwork for the policy. I was told I would not be allowed to take the car away without buying their insurance which cost me an additional €73 for 3 days on top of the car hire and my own separate car hire insurance. A very dissatisfied customer when stuck at Naples airport "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LAMEZIA TERME, IT - Reviewed by CAROL - 23 November 2018
" No comments to comment on "
" Easy process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by GIANLUCA - 22 November 2018
" Great value! thanks "
" Fantastic value, cant complain about that, just the service desk part always has a long queue and it always takes a long time to fill paperwork, surely this could be done faster by filling out some forms in advance? Also the car was very dirty on the outside, could have been washing prior. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by PHILIP - 21 November 2018
" I was very disappointed with this experiance I assumed both companies were reputable but can only doubt that due this. I also saw other customers experiancing difficulties with the Sicily by Car staff I would not recommend the company to anyone and suggest Auto Europe look into its relationship with Sicily by Car reflecting badly on its reputation "
" when I arrived at the counter the staff member claimed we were late even though they had flight details they claimed there were no more of the class of car I ordered (even though there were 4 of that model in the bays ) they claimed we had contacted them to say we were late which we had not They charged us for a larger model and insisted the insurance was only available at a higher rate My credit card was charged with the original cost plus the new one so instead of £80 it totalled £279 The sales staff claimed it was the broker's(Auto Europe's fault) and that we should have booked direct with Sicily Car and not gone through a broker online "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ANCONA, IT - Reviewed by HOWARD - 21 November 2018
" No "
" No chains. No windscreen water. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PESCARA, IT - Reviewed by DEREK - 20 November 2018
" We think that Sicily by car are the best of the rental companies we have used. "
" We tend to use Sicily by Car as they are consistently good on price and the staff are really helpful and efficient. All the cars we have hired, and there must have been more than 20, have been well presented. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENOA, IT - Reviewed by PAULA - 20 November 2018
" Very happy "
" All worked really well, had to alter collection point as flight re directed. Cost was quite high to do this but was easy to arrange "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENOA, IT - Reviewed by NIGEL - 20 November 2018
" It's too soon to comment as you never know what you will be hit with "
" Good and user friendly, no problems.... so far "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by MICHAEL - 20 November 2018
" Hassle free. "
" Allocated car was of category as booked, but not a cross-over as advertised. Staff did offer a substitute with a surcharge which we accepted. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PERUGIA, IT - Reviewed by RUSSELL - 19 November 2018
" very efficient "
" car was what we expected but it would have been nice if it had been washed and valeted before we collected it. It wasnt filthy, just obviously not really clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by SALVATORE - 16 November 2018
" Overall was fine "
" When you have to check the car for scratches and dents. A rep should be present so we both agree and document them "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
OLBIA, IT - Reviewed by ANNALISA - 16 November 2018
" I love using AutoEurope. It is a very easy and efficient way to find what I need while travelling. "
" Friendly and competent staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GIAMMARCO - 16 November 2018
" Quick service if not busy. "
" Need more people at check in desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by CHRISTOPHER - 16 November 2018
" Awful "
" Awful, you demanded a credit card, very few people in the UK carry credit cards anymore. I was stuck in Italy without a car. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by KELLY-MARIE - 15 November 2018
" As above "
" Good price, nice car a few dents and scuffs but to be expected I suppose. Dropping the car off was very quick and easy. Picking the car up however we were waiting just over an hour in the que to the counter "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by PETER MARK - 15 November 2018
" No issues at all. I have used Auto Europe several times in the past and always had a good experience. "
" They were courteous and efficient in the process although there was no attempt to actually log existing damage to the car. Once I requested they did so they happily filled in the paperwork with the faults (all minor). "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VENICE, IT - Reviewed by GIAMPIETRO - 15 November 2018
" . "
" Very efficient, but dropped off car 3 days ago, and still waiting for my deposit back. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ELISABETTA - 14 November 2018
" As above. "
" Car return locatiob was not well signalled. Hard to find the way back from entering the airport area to the sicily by car garage. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by SAID - 13 November 2018
" Very inflexible and unaccommodating. Renting many cars from other countries in Europe with no hassle. The Italian one however caused me more problems than ever "
" Very inflexible and too much of a NO CAN DO attitude "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by CARLO - 12 November 2018
" Hire all well condition of vehicle not very good. "
" The condition of the vehicle very poor the front wheel have a dented and the steering when you reached 80 kilometres per hour the car would vibrate i can send a picture of it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by ANTONIO - 10 November 2018
" Allmost good,pity about fuel incident. "
" little disappointed collected vehicle ,fueltank not full,yes staff told to return it with same amount this was not easy to estimate.I believe i returned the car tank over filled by Euro20. in oder not to fined.A menber of my family at same date same company sameting happened.Is it a scam? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by BONAVENTURA - 10 November 2018
" it will be nice not to wait one hour to pick up the car "
" it will be nice not to wait 1 hour to pick up the car "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PESCARA, IT - Reviewed by SUZANNE - 08 November 2018
" none "
" There was no screen wash in the car and I only noticed this once I had set off from the airport so this caused me considerable problems with a dirty windscreen and visibility, especially when it was dark when I collected the car. I would no doubt have been liable for any accident which may have occurred due to the lack of screen wash and I found this quite annoying. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MILAN, IT - Reviewed by MIKE - 07 November 2018
" very good "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by FABIO - 07 November 2018
" No problems, easy "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRINDISI, IT - Reviewed by MALCOLM - 07 November 2018
" None "
" All OK. Car windscreen was no clean - but this may have been due to quick turnaround. Only a minor point. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ROME, IT - Reviewed by GIOVANNI - 06 November 2018
" I drop the Car off went to the terminal realising I left My wallet in the car Went back to the car and it went missing. remembered leaving it in the middle of the car after paying the motorway The man at the desk told me he didn't go to the car when my friend told me He watched him walk towards the car as we was walking away "
" I drop the Car off went to the terminal realising I left My wallet in the car Went back to the car and it went missing. remembered leaving it in the middle of the car after paying the motorway The man at the desk told me he didn't go to the car when my friend told me He watched him walk towards the car as we was walking away "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 4
CAGLIARI, IT - Reviewed by MARIA - 06 November 2018
" The insurance documents from you are unclear and hard to understand. Called customer service to clarify a couple things but the guy I spoke to was quite impatient and not that helpful. Didn't have much peace of mind about the insurance during my trip. "
" Would have been nice to be walked to the car. Had trouble finding the area in a large car park, and figuring out lights settings as well as the electronic readings all being in Dutch and we were unable to change this for our whole trip. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by CHRISTOPHER - 05 November 2018
" Variable experiences with Sicily by Car but this was a better one. "
" Initial pick up was painfully slow. Took an hour. Insufficient staff. I mran they DO know how many pickups there are. Everything else good. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANTONIO - 04 November 2018
" The pick car park is very poor. The car park space points in opposite direction to one way system . i.e. points left but must exit right. With wall directly in front makes it very difficult to exit, especially as this is the first time driving the car. Would have been near impossible at night. "
" Car not checked properly. Windscreen washer did not work. Broken seat trim and body damage did not give a good impression. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 4
BARI, IT - Reviewed by SYLWESTER - 03 November 2018
" Cert goog service "
" Cert good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by STEPHEN - 03 November 2018
" Efficient and friendly "
" Staff are exceptionally helpful compared to other agencies at Perugia Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by ROBERTO - 03 November 2018
" Easy to read the website. "
" During the Summer I had a car with problems at the tyres. I was not happy. However, I was loyal to the brand and in October I decided to rent again from you. All went well. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ROME, IT - Reviewed by VINCENZO - 02 November 2018
" Good efficient service with a clean car provided. "
" Although they were the only desk with a queue the service was as quick as it could be. Only comment is that cars never are topped up with screenwash. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by LORENZO - 02 November 2018
" Gab "
" Brilliant car, quick pick up, courteous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by DAVIDE - 02 November 2018
" We always use AutoEurope for our car hire and I always recommend them to friends and family. "
" Very efficient and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CAGLIARI, IT - Reviewed by JOHN - 01 November 2018
" Overall very efficient and friendly "
" Very quick pick up only negative was no washer fluid "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JOHN - 31 October 2018
" Despite the exceptional value, the service was so poor we can't see ourselves using your service again. Sometimes low cost simply isn't enough - quality of service, including efficiency, matters. If it isn't possible to provide a decent service for the low price, then either don't bother, or put your prices up. "
" We had to wait over an hour to talk to a counter staff member. There was no information about how long the wait would be and there was nowhere to wait. It was the worst possible start to our holiday. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CRAIG - 30 October 2018
" Thanks "
" Excellent service lovely car. No problems. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ERIK - 30 October 2018
" Excellent car and customer care. "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by GIOVANNI - 30 October 2018
" all ok "
" very nice thank you "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by IVANO - 30 October 2018
" Car in good condition,no problems at all "
" Car was in good condition,no problems at all "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
GENOA, IT - Reviewed by ANTHONY - 30 October 2018
" Easy to book Wide choice of providers Good value Additional ins cover available "
" Counter staff unhelpful. Vehicle didn't match the description in the booking "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by DAVID - 29 October 2018
" Effecient and good value. "
" Staff need to check for damage more thoroughly before hire. Need to improve the signs for returning the car at the airport. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAMEZIA TERME, IT - Reviewed by MICHELE - 29 October 2018
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by SUE - 28 October 2018
" Very good but signs to Autonoleggio not necessarily obvious to non Italian speakers "
" Finally got the Fiat 500 I wanted thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ANNE - 28 October 2018
" Usually renting a car is a stressful process but everything went extremely smoothly and I would book with Sicily by Car again if this is the usual service they offer. "
" A very smooth process throughout. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by NADINE - 28 October 2018
" Easy to email, but unfortunately no assistance was provided to my queries. I clearly had issues contacting SBC and needed help - this was not received "
" Had to wait 2.5 hours with a young child by myself to collect the car. I took the extra insurance offered, as the rep said it covered any accidental damage and tyres. When I looked at the paperwork this did not reflect the representation made. Was left to find the car myself. Staff in car park very intimidating and not very friendly when I asked for directions to the car Car was nice, but bigger than expected No details for using the drop box was provided. I had a 7am flight, so needed to drop the car off at 5.30. There were no directions, so I found my way to the Sicily by Car office, and parked next to it (but in the main car park, not the hire car park - but no entrance was open to this bit) I called several times during my holiday to get instructions as to where to bring the car - no answer at all. Since returning home 5 days ago I have emailed several times regarding release of money held on my card. No response has been received. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
PISA, IT - Reviewed by IAN - 27 October 2018
" Total con! Apparently its in the small print! "
" Booked on line,paid via debit card but when arrived to collect car was told debit card no good and asked to pay an extra 210 euros. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PISA, IT - Reviewed by ANKE - 26 October 2018
" see above "
" I have used this company for a number of years and have always been very satisfied with the service provided. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by EAMONN - 25 October 2018
" Remarkably cheap, very efficient "
" definitely! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ANDREW - 25 October 2018
" Easy to book car was excellent but the wait was unacceptable. "
" Picking the car up was awful like a nasty queuing system take a number and wait your turn we arrived took a number 74 the question was at 9. 5.5 hours after arrival in the dark we got our turn set off 6.5 hours later awful for a car that was pretty booked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by DALE - 24 October 2018
" Cheap for a reason "
" Car was filthy inside and out, damaged all round and had a flat tyre. Staff were not present at the key office for 40 mins. They didn't know where the car was when they turned up. 4 employees appeared in my rental car and threw the keys at me. Tried to argue the flat tyre wasn't flat even though it was visible and the warning system in the car was present. Generally shocking experience. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARI, IT - Reviewed by TREVOR - 24 October 2018
" Good condition car, clean reliable "
" Very straight forward rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by MOHAMMED SHARIFUL - 23 October 2018
" Verry bad service at the airport, lots of hidden charge realise after rented car. You company charge fine more than government does. Don't understand how authorities give permission to do business literally nick tax prayer money. "
" Verry bad service at the airport, lots of hidden charge realise after rented car. You company charge fine more than government does. Don't understand how authorities give permission to do business literally nick tax prayer money. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by CHARLOTTE - 23 October 2018
" Overall, good and would use them again. "
" Great value for money however, the staff at the desk were not very friendly and didn't explain all of the money being taken off my card. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BRINDISI, IT - Reviewed by LESLIE - 23 October 2018
" Petrol version Dacia Sandero was uneconomical. Would have preferred a diesel "
" Quick counter service at pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PERUGIA, IT - Reviewed by PAUL - 22 October 2018
" Clear, easy to use and time saving. "
" I have used this company many times over a number of years and have always found them efficient and friendly. Also they have provided me with a variety of interesting cars, often better than I was expecting. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by CHRISTOPHER - 21 October 2018
" All hirers are variable and only as good as the staff on the day and the cars available. Auto Europe look after you and limit the craziness of the hirer. Just buy the good insurance from Auto Europe and you will be fine. "
" I've a variable experiences with Sicily By Car. This one was GOOD. Nice car, friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ULADZISLAU - 20 October 2018
" Good "
" I'm not happy for this price "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 3
MILAN, IT - Reviewed by WILLIAM - 19 October 2018
" The lady that checked us in at the Milan airport was extremely friendly and helpful. She seemed to really like her job. "
" Made our Italy trip an excellent trip. Touring the country side was amazing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by EFISIA - 18 October 2018
" Very good "
" Professional and fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by DONNA - 18 October 2018
" Good Experience "
" The general and overall experience was good. They car however was very dirty and had loads of scratches and dents on it - interior and exterior was not cleaned at all! It was dark when I collected and only realised the extent of how dirty it was in the morning. When dropping the car off, there was hardly place to park - staff were fast and efficient, the parking was the only issue on drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 3
PALERMO, IT - Reviewed by DAVID - 18 October 2018
" Your people are always great in helping when we get problems and provide us with the best price "
" There was a horrendously long queue when we picked up the car "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by LEANDRO - 17 October 2018
" The car was dirtier than normal. "
" Staff were attending queue jumpers before people respecting the queue. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PISA, IT - Reviewed by DOUGLAS - 17 October 2018
" Have used auto europe for many years and always excellent service. "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by BRIAN - 16 October 2018
" Very easy to use website "
" Better car than I expected. Despite a queue at the counter, the staff dealt with everyone quickly, so didn't have to wait long. No pressure to buy add-ons "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by JAMES - 16 October 2018
" Would use again "
" Easy to deal with and very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ZOLTAN - 16 October 2018
" Used it before. Would recommend it. "
" I was generally very happy with the whole service. I was very concerned after I have read all those bad reviews online but im my opinion they very efficient and friendly. The only letdown is the waiting time in catania. Over an hour. And it was October. Can't imagine how it is during main season. They must do something about this. I suggest Double up your team. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANTHONY - 15 October 2018
" excellent service from pick up to drop off "
" sicily by car were fabulous to deal with and I will defo use them next time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GEOFFREY - 15 October 2018
" Overall, very disappointing. I have used Sicily by Car before without issue but this was very poor. Also disappointing was the response from Auto Europe when we phoned to complain & could the contact the Naples office to move things on. We were told there was nothing that could be done. Every time I hire a car I do it through Auto Europe so it was a shame & makes me feel less likely to be loyal & more likely to search around more. "
" We had a major issue picking up the car with the queue being so slow moving it took nearly two hours to reach the desk. Staff were slow & inefficient not seeming to care that people (as we did) were missing appointments. There were members of staff in the back that made no attempt to help but appeared to have nothing to do. Customers were getting irate & rows were occurring between customers & staff. I would not recommend Sicily by Car for anyone flying to Naples. Signposting when dropping the vehicle back is non existent so finding the place wasn't easy. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 8
VERONA, IT - Reviewed by HARVEY - 15 October 2018
" very good "
" excellent "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by NIGEL - 15 October 2018
" Took too long to collect the car. Waited 40 minutes before being served. "
" Picking up the car took a long time. The people behind the counter seemed to be doing filing etc. rather than dealing with customers. The car was very scratched. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LAMEZIA TERME, IT - Reviewed by DAVID - 14 October 2018
" Efficient friendly service. "
" Efficient friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by MARGARET - 14 October 2018
" I did above "
" Have used your company quite a lot and usually faultless. However the young man who served us on this occasion was far from friendly. As we were two hours due to delayed flights he very sternly gave us into trouble and told us that our car could have been cancelled. The fault was beyond our control. The delay by the airline kept on being added to and at the end we were sitting on plane for over an hour. We could do nothing about it. The person who served us was most off putting. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by STEFANO - 13 October 2018
" no hidden extras "
" easy rental - no fuss "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by ANETA - 13 October 2018
" Will not recommend due to lack of flexibility "
" Dont understand why it is such a big problem to change name of the driver on the car collection,totally nonsense "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by JOHN - 12 October 2018
" BUT Make sure you check the vehicle when you collect it. "
" All good, BUT Make sure you check the vehicle first, fully when you release it. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BARI, IT - Reviewed by LORCAN - 12 October 2018
" Easy booking "
" Straight-forward, no fuss "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GENOA, IT - Reviewed by CHRISTOPHER - 12 October 2018
" Good experience overall and will use them again. Simple and straightforward. The collapsed motorway bridge caused some stress and, on reflection, some guidance on alternative routes would have been useful. "
" Used them before. Experience was simple and straightforward. Polite and helpful, english-speaking, counter staff. Happy to use again and recommend them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by GUY - 11 October 2018
" See above. May try different firm next time. Sicily Car Rent was better but their price have increased x4 recently. "
" 2 hr wait to pick up car due to queues and customer demand for cars. Same with drop off. Sicily by car overwhelmed by demand. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by JAMES - 10 October 2018
" All of the experience was speedy and efficient "
" Quick and straightforward process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
CAGLIARI, IT - Reviewed by LESLIE - 09 October 2018
" Very satisfied with this company "
" From pick up to drop off everything was faultless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JULIANA - 09 October 2018
" When we got to the car rental, we found out that a few insurance aspects were not covered as advertised by Auto Europe. The information wasn't aligned with Sicily by Car. We were also not informed that we needed a credit card to cover a security of €400, that was not informed to us beforehand. "
" On the moment of the drop-off the person who received the car was on the phone the whole time, made us wait, and was very rude. He didn't greet us or even acknowledge our presence, while we waited for almost ten minutes for him to check the car. He literally grabbed the keys and papers from us. We also wanted to pay the GPS on the drop-off and had instructed the company to do so, but they processed the payment anyways. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by COLIN - 09 October 2018
" Simple and well organised "
" Have used Sicily by Car several times and they have always been very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by ROBERT - 08 October 2018
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ROBERT - 07 October 2018
" Car was fine, collection was awful "
" Waiting over three hours at collection is ridiculous - took longer than than the flight "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MILAN, IT - Reviewed by MICHAEL - 06 October 2018
" Good choice of cars at good prices "
" very smooth pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by PARAMJEET - 06 October 2018
" Over all it was good experience barring the staff efficieny at the pickup and drop. "
" The condition of car was excellent. But the staff at Roma airport tiok lot of our time in delivery, hence our trip got delated. When making the booking for this car I categorically asked your online support if Tyre and glass will be covered in Zero Excess insurance. Your staff informed everything is covered an SD you need not pay any amount. In case of flat tyre we were advised to keep the invouce/bill of the service and later it LL be reimbursed. But Sicily by Car informed us that tyres and glass are not covered and you have to pay extra 35 Euros for that. Hence we paid this amount. Which is totally in contrast to what you suggested us online. We tried to tell this point to Sicily by car at Rome but they insisted on taking this cover. Since we were already late we didn't argue/contest it. Other point is at the drop off location staff sitting to collect the keys was very rude. He was working on a computer, we greeted him and he just took the keys and on asking one question " do we need to do something else?"he sinplly said go to office and did not guide us the way properly and kept looking at the computer while talking to us..... I mean you are suppose to have some etttiqutes when conversing with your customers. We were pissed of with his behaviour and find our way to office which of course took us some time. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by JOHN - 06 October 2018
" Auto-europe . Booking etc. no problem and my requirements were met in full. Cost of rental reasonable. To advise clients to take out excess insurance in UK. would be a good idea at time of booking-would show thought for client. I have always taken out annual excess - car providers obviously don't like it. When we pick-up a car all we want to do is go thro' the process as quick as possible and get away a.s.a.p. "
" Stop-off. No petrol stations near to or at airport.3/4 full tank.OK. pay for 1/4 but told 60+ euros. Retained key drove to nearest town. 18euros. But next to petrol station is Sicily by car - valeting & parking of cars. Made me a little angry - a bit of a rip-off .Typical car-rental -get as much as possible from client.I'm to experience at renting 40+ years. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by CAROLINE - 04 October 2018
" I would definitely not recommend Sicily by Car and it has made me very cautious about hiring cars in the future "
" Arrived at the airport to find a huge queue at the hire car desk Upon speaking to people already waiting we found that they had been there for 4 hours ! I couldn't believe it but just like them we had to wait 4 hours to pick the car up ! Completely unacceptable! The car itself was fine apart from damage that was already on it had not been noted so we had to draw the staffs attention to this and once again had a delay while we inspected the vehicle together Dropping the car back went smoothly "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by GARY - 03 October 2018
" No problems "
" No problems encountered you quite often hear horror stories with car hire. My experience was simple and trouble free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by GERALD - 03 October 2018
" Counter was very busy at pick up and had to wait ages. "
" Counter was very busy at pick up and had to wait ages. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ZEYU - 03 October 2018
" It's totally a shame that Sicily By Car is a highly rated company on Autoeurope websites. "
" I booked a car from Sicily By Car with zero excess and full protection (the car comes with zero excess but at the counter the guy told me that it does not include the protection of bottom, wind screen and wheels, so I upgraded to the full protection at the counter). However I had a traffic accident in the Dolomites area in Italy where my car was hit by a truck when going up the hill. When the accident happened, the other driver couldn't speak English, so I called Sicily By Car and the company asked me to fill in a form which is all written in Italian. I finished this with the truck driver. When I return this car, the counter told me that the form was not properly filled and asked to block ~1450 euro on my credit card, even my car was covered with the zero excess full protection insurance. If the zero excess full insurance cannot protect this accident which caused by the other driver, what's the point of buying this? I think they are trying to scam me and I'm really unsatisfied with the experience with Sicily By Car. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 6
CAGLIARI, IT - Reviewed by ELAINE - 03 October 2018
" Feel like I have been scamed. Rental money lost!! 250 euros out of pocket for taxis and our holiday to explore the island left us stranded in one area "
" The car never arrived at arrange drop off or anytime after "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALERMO, IT - Reviewed by TRISTAN - 03 October 2018
" I would hesitate to recommend Sicily Bycar from Palermo airport, unless you are prepared to wait a very long time. "
" The collection desk we waited over 80mins before we were seen. Not a good experience at all. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PISA, IT - Reviewed by ADRIANA - 03 October 2018
" Great no problems "
" Great car and service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by PHILIP - 30 September 2018
" Staff were good. Car could have been better. "
" Good service, car was cheapest model and many marks. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LAMEZIA TERME, IT - Reviewed by MICHELE - 30 September 2018
" Great all rounder . "
" Transaction for start to finish was really easy & smooth great customer service with a smile would defiantly use agiain , Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by SALVATORE - 30 September 2018
" Comments as above. "
" On arrival at Palermo airport I had to resubmit all my details even though I used the online check in process. The CSA tried to sell me add ons even though I explained I purchased accident damage waver and additional insurance online, she insisted this was valid with them as it was purchased from a third party, I refused to pay the additional extra. She then told me breakdown cover wasn't included and wanted another 35 Euro to cover this, again I refused. These services should be part of the complete rental agreement not additional extras. I go to Sicily several times a year and have used other car rental companies that have provided a better more comprehensive service. On collection of the car there was no one to do the hand over, so I couldn't check, agree and sign off any existing damage to the vehicle, this annoyed me. I pre-booked a Panda/500 but was presented with a Citroen C3 which I didn't want but had no choice, I ordered a small car because the street of Sicily are narrow. Giving you a bigger car is another ploy from the rental company as you have a higher chance of having a scrape or incident. Overall, my rental experience with you was a 6/10, you could do a lot better! "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by EKATERINA - 28 September 2018
" Prices are flexible and you can get a very good deal if you are determined "
" Had to wait for 2 hours to pick up the car. Not a very nice start of someone's holiday. However that was the only disadvantage. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DAVID - 27 September 2018
" I thought AutoEurope was useless and rude. When we called to discuss the issue and see if we could book somewhere else, they were condescending and rude. I will not be using them again and feel they all owe all of their customers an apology. "
" The staff were fine. The night we arrived their system was down and we had to wait 3 hrs to get the car. The staff was in good spirits and kept everyone calm. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
BRINDISI, IT - Reviewed by CARL - 27 September 2018
" Suggest you drop Sicily By Car if you wish to protect your reputation. "
" I have put in formal complaint to Auto Europe with regards to Sicily By Car and awaiting response. Charged £157 insurance although already covered with Auto Europe and would not refund us. Car was in bad condition - dents and scratches and had not been valeted and was filthy inside. Customer service was non existent. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by IAN - 26 September 2018
" Apart from the Insurance issue which I had to take the risk on (in Italy that is no small risk on some of the roads) the experience was ok - Sicily by Car were absolutely fine to deal with "
" The experience was absolutely fine apart from one thing - I booked and paid for a car with zero excess - I was told that this was not actually the case by the Sicily by Car hire desk and that this could be with Auto Europe. This is totally not what I had been led to believe when booking the car so if I had a claim it would have been a nightmare no doubt to sort - This should be made fully clear when booking as it is miss selling a fully insured product - If I had a claim I would have been at a loss up until it was settled by auto-europe "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COMISO, IT - Reviewed by ROY - 26 September 2018
" I rarely book with any other company. "
" I needed breakdown assistance on Sunday 16 Sept. After a few minutes trying to understand The operator's poor English, he put the phone down on me. Next day I called Comiso rental depot and the operator was very helpful. Some staff clearly need training. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by JONATHAN - 26 September 2018
" Booking is easy and clear. I think Auto Europe will have known about possible delays with SBC and should have issued advisories to that effect. "
" 3 hours plus queue to pick up at Catania was unacceptable. SBC must have known how many customers were arriving and should have staffed accordingly. Finding accommodation in the dark on unfamiliar roads was unnecessary. The car was very good and well presented. More information could be provided about fuel stations near to airports. We incurred a €30 surcharge + fuel costs. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by STEPHEN - 25 September 2018
" Second time using and will use again "
" No hassle and straight forward. No pressure to buy extras "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by MITCHELL - 25 September 2018
" Had to wait about 30 mins to pick up the keys but it wasn't a problem on this occasion. "
" Everything fine. Will use again. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VENICE, IT - Reviewed by JOHN - 25 September 2018
" AS 3 ABOVE. Excessively long wait for car. "
" More than hour and half in queue at desk to obtain car. Why cannot all documentation be done on line when making booking? Then it would only require visual check of driving licence and credit card before release of car. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PIETRO - 24 September 2018
" I would never recommend the Auto-Europe website to anyone as you are advertising Sicily By Car - you should have some class with the companies you promote and if they're not a legit business you should remove them from your website. Therefore it makes this website just as bad as them. "
" Awful experience. I waited in line for 4 hours for my car as they said they had "IT Issues" but really they just overbooked their cars to get as much money as possible, and they didnt have enough vehicles. There were over 150 customers waiting with me for over 4 hours, each time a staff member would walk in with 2 or 3 keys then customers would get served. Such a poor service and the fact you are displaying them on your website as a recommended rental company just devalues the Auto-Europe website completely, doubt i'll ever use it again after this. Sicily By Car are a CON COMPANY that steal money from people when they dont have the cars available for them, then REFUSE TO REFUND people. It ruined my holiday and i imagine you'll be getting a lot more complaints. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by MARK - 23 September 2018
" See previous comments. No warning by Auto Europe as to likely wait time to get car from this company. "
" Incredibly long wait to pick up car (3 hours) which totally ruined the first day of our holiday. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JYOTI - 23 September 2018
" overall good experience. Holding £1000 on the credit was bit too much. and it takes 7-8 days to get it back once the car is returned. "
" Overall good experience, had no problem collecting and returning the car. But the queue to pick up the car was ridiculously long!!! Had to wait for at least an hour in the queue. But I guess that was the case with all the rental companies on that site. I could see almost all the rental companies had people queuing up. Probably because of the small space and lack of staff. But overall no bad experience. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by BARRY - 22 September 2018
" The car drove well, although it had some damage it was presentable and comfortable. SBC staff were helpful and efficient much better than most other car rentals companies I have used. "
" Very good generally and have been on many other rentals over 15 years "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BRINDISI, IT - Reviewed by ABIGAIL - 22 September 2018
" Car was old. Covered in dents and scratches. Inside was filthy. Seats dirty, dashboard dusty. When I approached staff for another car, once I found someone who spoke English. They said it's that or use another company. "
" Car was old. Covered in dents and scratches. Inside was filthy. Seats dirty, dashboard dusty. When I approached staff for another car, once I found someone who spoke English. They said it's that or use another company. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 1
BARI, IT - Reviewed by ELIZABETH - 22 September 2018
" Friendly desk staff able to converse in English as I tried my sketchy Italian! "
" Good. I have used them before & they had my details on file which made for a speedier pick up at the desk. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PALERMO, IT - Reviewed by STEPHEN - 19 September 2018
" Good price, good car poor service "
" Over 2 hours waiting time to collect vehicle is unacceptable. Everything else was fine nice upgrade and new vehicle. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by BO - 17 September 2018
" This is our second time with Auto Europe. The great services provide by auto Europe and Sicily by Car made our holiday very smooth. "
" We missed our connection flight and arrived 4 hours behind schedule. When we spoke to the staff, she was very kind and promised to be there for us. Once we got there, she provided very comprehensive information about the car etc. The returning process was very easy as well. We had great experience with Sicily by Car. Thank you very much! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by ALESSANDRO - 17 September 2018
" Price affordably "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENOA, IT - Reviewed by MARIO - 17 September 2018
" Been using autoeurope for eleven years and still quitevsatidfied for the service "
" Quick and efficient service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
VENICE, IT - Reviewed by JANICE - 17 September 2018
" Overall good "
" Long wait to collect car "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
OLBIA, IT - Reviewed by SALLY - 16 September 2018
" A good all round professional service at a reasonable cost "
" Good professional service. Even when car wouldn't start the response was quick and rectified the issue. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by DAVID - 16 September 2018
" satisfactory "
" very slow at counter, though very pleasant "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by NICOLETTE - 16 September 2018
" See above. Never again with Sicily by Car. If you continue to offer suppliers like this, I will stop giving you business or recommendating Auto Europe to others. Until now I have been a good client of Auto Europe, but my recent experience was appalling. "
" I have already sent a complaint to you about this rental, which I never managed to pick up because the queue at the desk was three hours long. This is not an exaggeration. I would appreciate you investigating my complaint and replying to me soonest. The whole experience was disgraceful. I am expecting you to refund my payment in full. Regards, Nicolette Krajewski. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PALERMO, IT - Reviewed by PAUL - 16 September 2018
" As of the above "
" A bit dissappointed with the 90 minutes wait to pick up the car,but most car hire companys had the same issue some better than others,i take it was a busy period "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BRINDISI, IT - Reviewed by ANTONIO - 15 September 2018
" Smooth and efficient "
" Very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ALEXANDRA - 15 September 2018
" Autoeurope gives a wide and competitive selection of cars for hire and the site is very easy to use. "
" Person dealing with drop off was very efficient but not nearly as friendly as other counter staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by PIOTR - 13 September 2018
" Overall was good, car was missing liquid to clean windscreen and was dusty inside when collected "
" Paperwork could take quicker I did hire cars around and usually takes 5-10min max but here it was around 30min "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by STEPHEN - 12 September 2018
" Booking process and choice very good as always. Always our first choice for hiring a car, never had any issues...just a poor choice on rental c9mpany on our part this t8me "
" We had to queue for 2.5 hours in a building with no toilet facilities or food/drink. There were 50 people before us and many after. The process was excrutiatingly slow for each rental despite them all being pre-booked and paid for. We had to ring our accomodation to say we would be much later than expected. Very unpleasant way to start our holiday. At no point was an apology forthcoming from the staff for the horrendous wait. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PESCARA, IT - Reviewed by ANTHONY - 12 September 2018
" If you are familiar with the way things work it is straight forward. But if it is your first time the service is unhelpful. "
" Booked on line in uk. I do not understand why when I get to Italy I am asked what insurance I require. The staff speak no english and I speak no italian..so I was left wondering if I was covered.That is poor service as by comfirming the booking we have agreed what was required. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by GRAHAM - 12 September 2018
" No issues "
" There was an issue when returning the vehicle: member of staff said door could not be locked with the key easily (not remote) and suggested it had been forced, which would have meant me having to pay for it. She then discovered later it had been previously noted. This should have been something I was made aware of before taking the car. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by JEFFREY - 12 September 2018
" Simple to book and pickup and drop off were easy. "
" Staff were friendly and efficient, and vehicle was great. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BARI, IT - Reviewed by PETER - 11 September 2018
" Good service with clear choices and prices "
" Generally good. Car was immaculate and pick up no worse than most car hire experiences. Drop off at Bari was farcical. Not enough spaces no help from staff. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 10
PISA, IT - Reviewed by MALCOLM - 11 September 2018
" See 3, above. "
" Pick-up and drop-off at Pisa was chaotic, with the drop-off particularly annoying as without signing to the location and no-one being at the drop-off kiosk time for checking in ran worryingly short. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 7
PISA, IT - Reviewed by ANDREW - 10 September 2018
" Do your homework "
" Read carefully everything before paying for anything. Autoeuropa is not the same company as Autoeurope and as such the insurance is different and priced differently. Use a credit card not a debit card. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by PAUL - 10 September 2018
" See note above "
" Paid extra to have an automatic, got there and was told no automatics only manuals. Got given a lower spec car than ordered (Dacia) told no money back for it not being automatic or for lower spec because the car was bigger. I didn't want a bigger car that's harder to park! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 4
NAPLES, IT - Reviewed by ANTONIO - 10 September 2018
" As I said before it was very stressful as I had to argue with the staff at the airport very disappointing "
" I'm not too sure if it is your fault or theirs but I was made to pay 179,94 euros for an insurance I had taken with you already . I'm hoping you are going to refund me that money as I had to pay or they would not have given me the car "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
ANCONA, IT - Reviewed by FILIPE - 08 September 2018
" Excellent - friendly staff at the airport and car was readily available- took us 5 mins from check-in to get into the car, ready to drive. 5 stars, well done "
" Excellent - friendly staff at the airport and car was readily available- took us 5 mins from check-in to get into the car, ready to drive. 5 stars, well done "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ALAN - 07 September 2018
" As above, your colleagues need training in all areas and a more personal touch is needed, we felt like a number "
" Due to no fault of our own our plane was delayed so we did not get to the pick up point in time. Having to return in the morning no offer was made of paying for the taxi both ways and we were made to feel like we were in the wrong. Landing in another Country so late was very confusing and not eas "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by DOMENICA - 07 September 2018
" The service provided by Auto Europe before car hire was excellent, as a first time car hirer I found this very useful. It will be interesting to see how the claim for the tyre is dealt with. "
" It took two hours to collect the car on arrival at the Airport. Once you are seen the staff are efficient and helpful. I had a puncture in the middle of the holiday, I used their authorised garage to try and replace the tyre but as the tyre was not in stock they would not order the tyre until authorisation was received. This took two days to arrive which meant it was the weekend resulting in a 4 day wait for a replacement tyre. Although the car had a spare tyre it was small and I did not feel confident using the car. The company provided good followup service with telephone calls to monitor progress but it still took four days to provide a replacement tyres and two trips to their approved garage to try and achieve this. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by GRANT - 07 September 2018
" excellent price "
" car was unwashed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by LUIGI - 06 September 2018
" H "
" Excellent staff only down side was waiting in queue for 1 hour "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by KEVIN - 06 September 2018
" Auto Europe is very good but sicily by car I would not recommend. "
" The car was not clean especially on the inside. The windscreen wipers were damaged and very ineffective and the windscreen washer bottle was empty. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 3
MILAN, IT - Reviewed by CHARLOTTE - 05 September 2018
" The voucher was really unclear as it stated that pick up was at Malpensa terminal 2 but it was at terminal 1 and when I called to complain, the person on the phone was really rude and wouldn't hear anything. Worst customer service ever. "
" Really long queue at arrival. Explanation not really clear at pick up. No one was available to check the car at pick up. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PERUGIA, IT - Reviewed by CHARLES - 04 September 2018
" Very quick and efficient pick up at Perugia airport. Was offered extra insurance but the chap did not push me when I said I have an annual policy to cover the excess. Found the car in the bay we were told it would be in. It was clean and tidy. Return was again no problem - quick and efficient and no attempts to claim we had damaged the car. You often hear horror stories about budget car rentals but this was an entirely positive experience - will certainly use Sicily by Car again. "
" Peugeot 108 - what a horrible car! It was virtually new with about 4500 km on the clock but felt like an old dog. Might have had a problem with the exhaust but came to the conclusion it was designed to sound and go like that! No where near as good as the Twingo, Fiat 500 or Panda we had on previous hires. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by PETER - 04 September 2018
" See above "
" The hiring of the vehicle took too long. My main criticism though is that the company does not accept debit cards. Since I was not carrying my credit cards, I had to enrol my wife- who had a credit card as a second driver. This cost me an additional considerable sum. I do not know of any other car hire company that has this policy and I will certainly never use them again. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by NICHOLAS - 03 September 2018
" Overall very good service. Nice clean car and very good value. "
" We had a 2 1/2 hr wait to pick up our car. The staff were very efficient and helpful but just not enough for such a busy airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by GIORGIO - 02 September 2018
" the car did its job. the assistant at the counter was rude, slow and she checked her phone and texted on whatsapp slowing down the process. "
" the car did its job. the assistant at the counter was rude, slow and she checked her phone and texted on whatsapp slowing down the process. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by SALVATORE - 02 September 2018
" Good rapport with customers "
" Staff very efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BRINDISI, IT - Reviewed by CHARLOTTE - 01 September 2018
" None "
" Whilst the car was good and the staff were helpful, the queue to pick up the car on arrival was completely unacceptable. We were waiting for almost 2 hours in a queue and the majority of the time we were outside in the heat (30 degrees +). There was no apology or explanation for this wait and none of the other hire companies had any issues like this when we arrived. This alone was enough to ensure that I would never use this company again. It has also been 4 days since I returned and the money blocked on my credit card for the deposit has still not been released. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BARI, IT - Reviewed by RAIMONDO - 01 September 2018
" Used twice now nice to have different company options . Highly recommended "
" Car wasn't full like we dropped off! Paperwork said car was okay had dents in which we took photos off incase any problems for Return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BRINDISI, IT - Reviewed by MATTEO - 31 August 2018
" As mentioned it has been very bad. "
" The people at the counter were fine. The guy at the parking was very bad. I let him notice there were several scratches on the car that were not present in the check in sheet. One of the scratches have been probably made buy them (they parked the car against a wall). It is not acceptable that they have not took note of them on the sheet prior to my arrival. It looks like they wanted to scam me and I am sure they have done it before. At the end he noted then down on the paper but he was very rude and unprofessional. I won't rent a car from SicilyByCar anymore because of that. I am going to report that to the Italian "Unione Consumatori" "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 6
MILAN, IT - Reviewed by ANDRII - 31 August 2018
" All good "
" All was fast and smooth. Unfortunately my favourite fiat 500 wasn't available but I got an upgrade to higher class car for free "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MICHAEL - 31 August 2018
" Pretty flawless no issues. "
" First time to use this company, no issues would use again. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by LUCIEN - 29 August 2018
" Just lots of delays picking up and dropping off. Otherwise they were friendly. "
" Huge queues at car pickup desk. Took 2 hours. Maggiore looked superb efficient on the other hand. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by DEREK - 29 August 2018
" Spoilt by the crazy wait to pick up the car "
" Waited for over 3 hours in a queue to pick the car up. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by EDWARD - 29 August 2018
" Sicily by Car is branded as Autoeuropa. This suggests that the companies are closely related. Bouncing a grieving customer around and not bothering to even respond to an email is not the way to go. "
" I had to return the car a week early due to a family funeral being held at home. I sent an email to Sicily by car to ask about a partial refund, after the Autoeurope representative clearly said I had to sort it out with them. Sicily by car did not even bother to reply to my email. Never again. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by FRANK - 29 August 2018
" Just due to the wait! "
" Counter staff were extremely busy, it took over 2hrs to collect the car. We didn't find this acceptable unfortunately! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by NICOLA - 27 August 2018
" Always recommend you but wont do for a while as you let me down. "
" Car was dirty. They told me it was 6/8 full of fuel and infact it was 5/8. Took photos to prove it and thank goodness I did because they didnt beleive me. Also I waited over 2o minutes on return along with a number of people and no one arrived so had to go to the terminal with the keys and get it signed off without anyone looking and checking the car. I always use auto europe but will think about it carefully next time. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 4
BRINDISI, IT - Reviewed by MANUEL - 27 August 2018
" A rip-off. My credit card was expired and was charged more than 40 euros a day!!. There was no empathy in the service. All very robotic. It seemed like being in an alienating shoe factory. Very poor service. The car was dirty and had 2 bumps and I would not want to pay for something that looks broken. I am on holiday after all and like good things. I will never use Sicily By Car and discourage all I know to do the same. "
" A rip-off. My credit card was expired and was charged more than 40 euros a day!!. There was no empathy in the service. All very robotic. It seemed like being in an alienating shoe factory. Very poor service. The car was dirty and had 2 bumps and I would not want to pay for something that looks broken. I am on holiday after all and like good things. I will never use Sicily By Car and discourage all I know to do the same. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PALERMO, IT - Reviewed by ANTHONY - 27 August 2018
" I expect you to cover the cost of the alternative car hire which was €780 "
" I have lodged a separate complaint and claim for compensation. There was a huge queue at the Sicily by Car desk and we waited longer that the flight took to get us to Palermo; when I rang your call centre in the UK they first said there was nothing they could do, then offered me an alternative hire company but said it would be another 3 hours before the car was ready. I went to another rental desk and was away from the airport in 30mins "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARI, IT - Reviewed by DAVID - 27 August 2018
" I would not call receipt of documents an experience but they arrived in a timely order "
" Kept waiting for arrival of car for 30 minutes..none available despite our flight arriving late. staff at pick up were rude to the point they would not answer us when we repeatedly asked when our car would be available. Same level of rudeness on drop off. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by ROSARIO - 26 August 2018
" I had to wait 02:30 to collect the car. I have a young child and she was so tired. The staff are ok, but the waiting time was unbelievable. When I arrived the number was 40 and my ticket to collect the car was 86. I don't think I will book again with Autoeurope and I won't recommend to anyone. All the people waiting to collect the car were complaining, I didn't, what's the point, I didn't have no choice. "
" I had to wait 02:30 to collect the car. I have a young child and she was so tired. The staff are ok, but the waiting time was unbelievable. When I arrived the number was 40 and my ticket to collect the car was 86. I don't think I will book again with Autoeurope and I won't recommend to anyone. All the people waiting to collect the car were complaining, I didn't, what's the point, I didn't have no choice. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by VALENTINE K - 22 August 2018
" As usual very happy with AutoEurope experience and will be booking with you again soon . However my son (Thomas Coughlan) had a different experience as he chose Global - alias Buchbinder as the supplier - voucher UK 4525135 - He missed his flight due to loss of passport but sent his family ahead on the flight on Sat 28 July . His wife and three children 6, 4 and 1 year old - on arrival at the Global desk - she was first told the contract was cancelled without refund .. after some discussion they relented and agreed to accept her as primary driver but only with full insurance costing 400 Euros - she had no option but to pay as they wouldn't wait for husband to arrive on a later flight and threatened to cancel the contract without any refund . cost of which was over £1,200 . They had no consideration for the plight she was in with 3 kids running riot whilst whilst she was trying to negotiate some acceptable deal. They were very unhelpful and persued an intimating sting on a mother of 3 in a crisis. I had problems with Buchbinder thru yourselves some 3-4 years ago - were they tried to belatedely overcharge me - but you supported us in obtaining a refund for their unauthorised and incorrect deduction- and you said you would not deal with them again - but they have now reappeared as Global ... if you can reply to this you will find me on kcoughlan@btinternet.com . We can supply further info and documentation. Thanks "
" very happy with the service and car provided and staff were friendly, helpful and expedient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by SERHIY - 21 August 2018
" Overall very good experience "
" Overall very good experience, friendly girl at the desk, quick service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by SIMON - 21 August 2018
" We ordered a convertible car to enjoy the weather and countryside in Tuscany but when picking it up, the car kept cutting out and was not drivable. There were no alternative convertibles so we had to have a standard car. Not great when I had paid extra for a convertible! "
" We ordered a convertible car to enjoy the weather and countryside in Tuscany but when picking it up, the car kept cutting out and was not drivable. There were no alternative convertibles so we had to have a standard car. Not great when I had paid extra for a convertible! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by ANDREW - 21 August 2018
" Ok "
" 3 hrs to pick up your car after leaving the airport is ridiculous. Completely ruined any plans we had and was a complete waste of time. They said it was like this for 6months of the year ie under staffed, poor instructions, poor waiting area. Waste of time! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ROME, IT - Reviewed by ALEXANDER - 18 August 2018
" great "
" great "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PERUGIA, IT - Reviewed by CHRISTOPHER - 17 August 2018
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by DESMOND - 17 August 2018
" Car was fine "
" Your collection process at time airport is crazy. We had to wait over an hour. Staff end up photocopying data and data inputting which is all wasted time. You knew how many cars were going out on rental - you need to build a process which can cope with the numbers and still ensures nobody waits more than 15 minutes otherwise people will just go with other companies. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by CHRISTOPHER - 16 August 2018
" Disappointed, not with Auto Europe but with Sicily By Car and poor customer service "
" Staff member on desk in arrivals hall was very efficient , courteous and friendly, however at collection desk, after being handed the keys and asked to check the vehicle, the attendant disappeared and there was no one available for approx 45 minutes to discuss warning light on dashboard , this resulted in a significant delay in us being able to drive away. We were later told that he was busy ' moving cars' . One attendant is not enough in collection and return office "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 8
BRINDISI, IT - Reviewed by DANIEL - 16 August 2018
" AutoEurope is a good site and very competitive. Generally never a problem. Sicily by car out of Brindisi is slow in admin with poor customer service at the pick up point. "
" Ver slow admin meant up to a 45-minute wait to be served. Excellent upgrade to a very good clean car. Drop off was manic with staff arguing amongst themselves and wheel spinning out of the parking lot which was way to small for its purpose. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PAUL - 15 August 2018
" Apart from this everyone else was okay , but am extremely angry about this. Please respond "
" I am extremely disappointed because we took our zero excess on the car , returned the car in good order but the staff checked the lock and informed me that sometime had tried to force entry , but failed and allegedly the lock doesn't work with a key ( remote key works and is what I always use. I received an email saying that I am not covered and that they asked me for costs from the blocked amount. The staff told me this is a common occurrence . I cannot see why I am responsible for an an attempted illegal entry by someone and should not be held responsible. We have disputed this . Hope you can do something as at the moment I would not recommend to anyone using them. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
SIRACUSA, IT - Reviewed by ANNE - 13 August 2018
" It was all very efficient, friendly but professional. Car was spotless. "
" Our experience was all good; the only problem we had was finding the drop off at Catania Airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by SIMON - 13 August 2018
" All good no problems "
" All good , helpful and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by PHILIP - 13 August 2018
" QUICK EASY AND EFFICIENT SERVICE FROM BRINDISI AIRPORT. SLIGHT PROBLEM FINDER THE CAR HIRE OFFICE FROM ARRIVALS BUT QUICKLY SORTED "
" QUICK EASY AND EFFICIENT SERVICE FROM BRINDISI AIRPORT. SLIGHT PROBLEM FINDER THE CAR HIRE OFFICE FROM ARRIVALS BUT QUICKLY SORTED "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENOA, IT - Reviewed by HARRY - 13 August 2018
" Good "
" Helpful and efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MILAN, IT - Reviewed by DAVID - 13 August 2018
" Poor service at both ends but the car was fine. "
" Ripped off with extra charges as the car in the class I had booked was automatic-offered an inferior choice or pay up! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by JAN - 11 August 2018
" I would definitely recommend the company to others and if we go to Italy next time we will rent the car from them again. "
" We are very happy with the company, the staff was helpful and polite. The car was a little bit scratched by previous customer. But it run very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BRINDISI, IT - Reviewed by CHARLES - 09 August 2018
" Already recommended to a friend. "
" Always a good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by CHRIS - 09 August 2018
" no comment "
" I waited in a queue for 2 hours in sweltering heart to get my car "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by LISA - 09 August 2018
" Overall not bad, could be better! "
" Grumpy counter guy, and v scratched car, but it ran fine and overall there were no queues. Drop off was tedious - I went to terminal only to be told to go back out to the car park and find a rep. It woudl be easier if that had been explained in the first place. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by EDWARD - 08 August 2018
" See above "
" We waited 3 hours to collect our car. With 2 small children it was really unsatisfactory. In the end we went to the Priority desk and asked if we could BUY priority and was told no we could not but seeing as we were there he would process us. WHich was great but we should have known this was an option. So we effectively queue jumped but at this stage we still had about 20 more numbers to go before ours and we worked out the staff were processing 17 clients per hour so we knew it would be a long more wait. The car was fine, smaller than we expected but at this stage we didnt car. It was clean and met our needs. The staff at collection were good and also drop off. If the collection part was improved then I would recommend and use again but honestly it put us right off. Thanks "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by ANDREW - 07 August 2018
" Cheap headline rate but inadequate fuel monitoring cost much more than the saving to the next offer. "
" Nice people but very slow in getting the cars to the (long) queue. The 'full to full' fuel policy does not work. Gauge showed full but started to fall within 15km of the pickup. When I filled the tank during the rental it was over 100km before the needle fell that much. I got ripped off for +/- 100km of fuel. That is a big extra bill. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by BENJAMIN - 07 August 2018
" I was offered as better option diesel car for which I would have to pay 120 EUR more. The reason for this offer was higher gasoline price at Sicily, but anyway, for 120 EUR more I have 2 full tanks of gasoline :) so It doesn't make much sense. "
" The whole service was very nice, Just maybe to make it more clear about the insurance. I pick up option with full price and in the insurance was not included tyre damage, window damage. It's also possible that I miss read it somewhere. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by NEIL - 06 August 2018
" No problems at all. "
" All Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by FILIPPO - 06 August 2018
" Great "
" Great "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by LAWRENCE - 04 August 2018
" All good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PISA, IT - Reviewed by CARLO - 03 August 2018
" Could be quicker when picking up the vehicle "
" I booked a four door car at an expensive rate and was offered a 2 door car instead. I declined "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ROME, IT - Reviewed by JAMES - 03 August 2018
" All good apart from the wait at the begining "
" Just Rome termini collection takes a very long time (over 1 hour for 3 ticket numbers to be served), I appreciate the people in front of us didn't have their documents etc ready, perhaps they should be moved to the side to let those ready to be processed quicker. That said, when we did get served the chap was great and the car was awesome. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by ANTONIO GIOVANNI - 02 August 2018
" Staff not accommodating. Let me down no car no other solution, "
" I arrive but no car. The only solution was to buy their casco insurance.This happened because I did not remembered my credit card pin. In the last 15 years renting cars in Italy no one asked for the pin as it was the same card I paid the car for. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by CHRISTOPHER - 02 August 2018
" All very straightforward. Excellent car. "
" I paid more and was satisfied with everything "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by MANDY - 02 August 2018
" Used Autoeurope for many years and satisfied with the service they provide. "
" Did not have the car specified so gave me a large, which was not appropriate. Paper work showed no damage and a full tank. When I went to the car it had multiple scratches and dents and 3/4 tank of petrol. No one at the vehicle at pick up so I took pictures and then had to go back to the office to show them. Had to return the next day, which was a 100km round trip to change the car to a small as requested and they demanded I fill the car or I would not receive the new vehicle even though I argued that it was their fault I had to return to the airport during my holiday. The manager showed no interest in my explanation that the paperwork displayed a clean undamaged car and petrol amount and that I had to take pictures to prove this to the counter staff the night before. very very rude and unpleasant. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 2
OLBIA, IT - Reviewed by KAMIL - 01 August 2018
" Very nice car, almost new. Drawbacks: - I waited 1,5h for the car on Monday morning because of the queue and the usual Italian slow rate of service - I got the car only 15/16 full (but I was expected to return full) "
" I got the car only 15/16 full (but I was expected to return full) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by CRAIG - 01 August 2018
" Look to be in bed with Sicily by car "
" I queued for 2 hours to pick up my car. Only 5 counter staff who spent more time seeking insurance you had already paid for. Avoid at all costs. Pay more and go to one of the big suppliers. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 6
BARI, IT - Reviewed by RUPERT - 01 August 2018
" Apart from collecting the keys it was very good "
" Waiting over an hour to collect the keys is not good service. If you know you have customers collecting cars at the same time you should staff the desk proportionally. Manage it better by being alert and don't allow people to jump the queue. "
Value for Money: 9 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
COMISO, IT - Reviewed by PEDRO - 31 July 2018
" Overall great experience! There was a small scratch on the back of the car when dropped off. Not my fault but I was charged by the car agency (Sicily By Car). However, was refunded by the insurance company (AutoEurope) within 3 days. Very satisfied! "
" Very smooth, got the car quickly once arrival at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by MATTEO - 31 July 2018
" The cheapest price around and I had no problems afterwards. Will definitely recommend "
" Quick to deal with and everything was well explained. Any extra marks were identified and reported and recorded by the advisor in the parking area without any hassle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by RODERICK - 30 July 2018
" Very easy to book the car through autoeurope and no quibble when the price dropped. They refunded the difference very quickly. I have used autoeurope for years now, and will continue to do so. "
" Once again excellent service. We have used Sicily by Car previously and they have always been helpful and pleasant. The staff were not pushy for extras which we knew we didn't need as autoeurope provide the best. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by JONATHAN - 30 July 2018
" So far it's been good. "
" A VERY long wait to collect the car at Palermo Airport - long queue, slow process. There were friendly, helpful and knowledgeable staff - but not enough of them. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALGHERO, IT - Reviewed by FIONA - 30 July 2018
" Overall excellent despite waits. "
" Excellent price and so easy to book online. When I went to collect the car there was a very very long wait - 50 minutes - only one person on the counter though he remained charming and apologetic despite stress. I was upgraded and got a lovely new Renault Clio with built in Sat Nav that was a joy to drive and a pleasure to sit in. Returning the car was more tricky, no wait but the girl on the counter was very surly and rude when I misunderstood the drop off point, again alone so perhaps very overwhelmed by business. The girls accepting and checking the car were very pleasant and efficient. I would not hesitate to use this firm again despite the waits as the prices and cars are so good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by BRIDGET - 28 July 2018
" See above "
" A joy not to queue to collect, or be subject to insurance hard sell "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by LUCIA - 28 July 2018
" Picking up the car in Alghero, we had to cue for one hour an d 30 minutes. The car's side mirrors were dirty. "
" Good "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 6
OLBIA, IT - Reviewed by MARIO - 26 July 2018
" great value and 5 star service "
" great value and 5 star service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by CLARE - 26 July 2018
" good "
" no problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by PAVEL - 25 July 2018
" None "
" Shocking customer service at drop off. Vehicle given to me didn't have full tank of petrol. Took picture at time of pick up. Counter staff didn't believe me and wanted to make me pay for fuel shortfall. Extremely rude counter staff at the Turin branch. Fill up your cars to full and you won't have problems with customers Sicily by Car! "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by MILLEN - 24 July 2018
" Was disappointed that I was charged 71 euros to top up the fuel tank which was well over 3qtrs full. I do appreciate that we were asked to bring it back with a full tank but Florence is very busy and it was not easy to find the hire centre coming back so we decided we would head straight there and pay the difference (I was assuming 30 euros would be reasonable as 71 euros would fill the tank completely). Disappointing end to what was in all a good service and let the company down. "
" The car was adequate and well maintained inside but the outside had quite a few scrapes with the rear near side wheel arch in particularly bad condition which made me nervous when bringing the car back as to whether there would be any problems. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 5
BOLOGNA, IT - Reviewed by NICK - 22 July 2018
" It was my first time booking through you, and your team did act very promptly and professionally, but as a result of this experience I wasn't able to do business with you. Which makes it difficult to recommend you to others "
" I had a very bad experience at Bologna airport with Sicily by Car. They would not accept my Australian drivers licence, even though everyone other car rental at the airport had no problem with it. With two kids with me this left me in a very bad position, but the girl I was dealing with had a terrible manner and could not have cared less. This was some of the worst customer service I have ever had, and the only bad one I've had over many years renting cars. My brother in London contacted Auto Europe and you were very understanding and cancelled and refunded my money. I was then able to rental a car from Sixt - who had no problem accepting my licence - although at almost three times the price for the same car. I had no issue with Auto Europe but suggest you review your relationship with Sicily by Car as with this level of service they could damage your reputation and business. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
OLBIA, IT - Reviewed by DANIEL - 22 July 2018
" All fine. However, there was no screenwash. "
" All fine. However, there was no screenwash. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
OLBIA, IT - Reviewed by MARK - 20 July 2018
" Had to rent a car from another hire company at airport as was not allowed to take car I had already paid for help number no use either "
" Was left in airport with no car as the counter staff couldn't make credit card work despite being shown availability of funds was asked to move away from counter as they couldn't help . Very unhappy as I was stuck at airport with the other four members of my family "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by GIORGIO - 19 July 2018
" I should have canceled the booking with Sicily by car and rebook via autoeurope with hertz at a cheaper price. "
" The counter staff was unpleasant and not helpful. The staff at the drop off tried to charge me for stains on the car's body "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 7
VERONA, IT - Reviewed by DANIEL - 19 July 2018
" Really disappointed in the whole experience. "
" When we picked up the car there was a lot of damage to it, only some of which was marked on the sheet. We had to go back and get the desk person to update the sheet, which she said she did, but wrote in Italian. When we returned the vehicle we were told that this was new damage and the girl wanted to charge us for it. Luckily we had taken photographs and were able to prove it was there when we picked up the car. The actual car drove really badly, the engine was misfiring and making clunking noises and losing power for most of the time we had it. We did not return it as we needed it and were too far away from the airport to return it for such a short hire, it was not a pleasant drive "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 5 Condition of the Vehicle: 1
ANCONA, IT - Reviewed by NIKOLAOS - 19 July 2018
" Excellent price. Great service. Fast pick-up and drop-off. Nothing to complain for. "
" Great service. Fast pick-up and drop-off. Nothing to complain for. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GENOA, IT - Reviewed by JARED - 18 July 2018
" Not helpful at all when I phoned about Sicily by car. Was on hold for 2 hours. Would not recommend "
" Will not do this ever again. A right con. Was charged an extra £900 on the day of pick up for all sorts of excuses as to why I had to pay more money. Unhelpful staff, not expecting my deposit back as they'll probably just find an excuse to keep it. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 8
PISA, IT - Reviewed by RICHARD - 18 July 2018
" Having had very poor experiences renting cars before I was amazed at how easy this was and how smoothly it all went. No complaints at all. "
" Having had very poor experiences renting cars before I was amazed at how easy this was and how smoothly it all went. No complaints at all. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MILAN, IT - Reviewed by PETER - 18 July 2018
" Good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PESCARA, IT - Reviewed by ROGER - 17 July 2018
" All good would certainly use again. "
" Very easy and relaxed pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by DAVID - 16 July 2018
" booking through auto europe was easy, delay getting the car at Pescara which is frsutrating. Price was OK, drop off very easy as the employee met us in the car park. Car was good. Only had 7/8 tank fuel which was an extra cost to us as we returned it full. "
" another long wait at their booth. They are by far the slowest in Pescara airport to process the paperwork - always! "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by ROBERT - 16 July 2018
" As above "
" Thoroughly excellent. Friendly and efficient. New car, Citroen C3 with 9 kilometers on the clock. Great car. Great to get reminder email day before pick up. I have had two very poor experience with two other rental companies in Italy in the last two years. I will be a returning customer for sure and if you have a membership program I would like to join? Thanks. Bob Gabriel "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by RICHARD - 15 July 2018
" A very useful website! "
" Very nice people; Good car; Especially please to find the queue for Sicily by Car was only one other person, whereas at Hertz there were fifteen! :-) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PETER - 15 July 2018
" Car fine, but counter staff, although friendly, were unable to cope with the rush of customers, all of whom had appeared to have prbooked. "
" When collecting the car the whole process was a shambles. The counter staff were completely overwhelmed by the number of customers. We had to wait about 2 hours to be processed by the counter staff, and received no familiarisation chat about the car. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ROME, IT - Reviewed by LINDA - 13 July 2018
" booking good but no facility for priority car collection "
" Very slow counter staff and long queue. Used to be a lot better "
Value for Money: 9 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ADAM - 12 July 2018
" Once the phone arrives with me I will feel confident recommending them. "
" The car hire was perfect. The vehicle was good. Collection and drop-off were fine, however I left my mobile phone in tghe car and it has proved very complicated organising a courier to collect it from the office at Marco Polo (Venezia). Fedex have tried to contact Sicily By Car to arrange collection but without a response. They have not replied to any of my emails. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by THOMAS - 12 July 2018
" as above "
" The pick up of the car was relatively smooth, though needed to go with a shuttle from the terminal and had to wait about 30 minutes in line. The car itself was fine and very economic to fuel. Big problem was upon return: 1) poor signing in airport making it very difficult to find return place; 2) was charged 36 Euro for extra cleaning of the car on the basis it had a little sand on the floor. This was unreasonable in my view and I objected since it did not any extra work for the rental company assuming all cars need to be vacuum cleaned. The staff was very slow handling this process (took almost an hour from returning till we were 'free to go'), resulting we almost missed our flight; 3) the rental company had received a call from someone about the car key, and I had to sign statements etc etc on this matter, even if car keys were clearly functional (this added to the enormous trouble of a smooth return). Overall, given the experiences on return I will never use this car rental again! "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 7
OLBIA, IT - Reviewed by GRAHAM - 11 July 2018
" Very good but for the over charge for fuel "
" Not happy at all when I got a charge of £77 for fuel after leaving the car with three quarters of a tank full!! No more than £20 should have been charged.. have photos of gauges when I left the car. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by EDGARS - 11 July 2018
" I order Pegeot 308, but receive new Dacia Duster! Excellent! I loved that car! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANTHONY - 10 July 2018
" A good car hire experience. My only negative is the lack of fuel station on the approach back to the airport when re-filling the hire car back to full as part of the deal. The fuel station the airport signs guide you to is horrendously expensive and dangerous to exit out of. "
" Good service & very helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RALPH - 10 July 2018
" Good value - great vehicle. "
" Professional and prompt service. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JONATHAN - 09 July 2018
" we use auto europe every month and they are very good to deal with "
" there were not enough staff at drop off to check over the car, so a number of cars / people coming in and only one person to sort out. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 9
FLORENCE, IT - Reviewed by STEPHEN - 09 July 2018
" Sicily by Car fine and would recommend. Shuttle bus service back chaotic, no queuing system, need to allow time, bus not big enough or frequent enough. Entrance to car rental site poorly signposted, easy to miss and overshoot on busy road. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by SAMUELE - 08 July 2018
" Ottima esperienza "
" Agenzia seria personale esucato "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by JOHN - 07 July 2018
" Bad experience owing to lack of politeness and training in customer service. Will not hire from Sicily by Car again. "
" Rude unhelpful staff when returning car. 2 women on duty at desk. One dealing with a customer, the other refused to come and inspect the car, told us to wait in the queue. After 20 minutes she decided to inspect car. She was rude and unhelpful. We paid £335 for the car and extra insurance. The car had multiple dents and scratches and the automatic key did not work. We could have paid less but assumed by paying more, we would get a better car. It's about time that staff at car hire at Verona airport had training on how to deal with customers in a helpful and polite manner. We have hired cars in numerous countries and never encounter the problems we have in Verona. Long queues and long waits for service, sometimes as long as an hour! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ANCONA, IT - Reviewed by BRUCE - 06 July 2018
" Na "
" Very helpful staff car dirty inside "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
COMISO, IT - Reviewed by OLIVER - 06 July 2018
" see above. "
" The car hire was perfectly satisfactory except for one thing. I paid locally for some extras, additional driver etc. I was quoted in Euros and I asked to pay in Euros. The young woman at the counter handed me the bill and it was in pounds, having been converted using a very poor exchange rate. I said that I wanted to pay in Euros. She replied that they had to convert it because I have a sterling credit card. It's incredible that she should offer such a pathetic lie. I pointed out that I had been spending in Euros ever since I came to Sicily. She told me that the difference would be credited to my account and , effectively, dismissed me by moving on to the next customer. I knew she was lying again and so it turned out. No credit has been received. Fortunately, I am in a position where the loss of a few pounds is not the cause of any anxiety but I resent this old, insidious trick to squeeze a few more pounds from their customers particularly when they lie and cheat to achieve their ends. I will never use Sicily By Car again. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
GENOA, IT - Reviewed by EILEEN - 06 July 2018
" Very satisfactory. "
" Good service. Car in good condition. No problems at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by CHRISTOPHER - 05 July 2018
" I felt pressured into additional insurance premium "
" I felt I was mislead over additional insurance 125 Euro "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by SEBASTIANO - 05 July 2018
" Very nice and easy to book "
" This is the second time that I was waiting for three and half hours before I drove away Not enough agents to take care of customers Ridiculous "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by STUART - 04 July 2018
" Fully recommend. I took out the zero excess insurance policy through AutoEurope as well, was cheaper than taking out my own. No issues with Sicily By Car either. This is at least the 4th time I have booked with them. If you're worried about the size of deposits needed at time of collection, check the deals on the upgraded insurance policies as this differs per car. I switched to a bog standard mini size car (fiesta) from a Fiat 500 and reduced my deposit from £1500 to £200. "
" Incredible value. The car was a bit scuffed but I'd rather that than a prestige one for 10 days of driving in and around the N Italian lakes. Saw mixed reviews before booking but the majority were down to peoples admin rather than Auto Europe or Sicily by Car. Had no issues at all. Great value and service from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DANILO - 04 July 2018
" Had a question for Auto Europe so I decided to call the customer service and the agent on the phone could barely speak English and wasn't understanding what I was talking about. "
" All went smooth beside two things. The queue to pick up the car was really big and the agents were not gettin the customers sorted quick enough. The car had the right side mirror broken, making it impossible to see anything (and probably it's illegal as well for the driver to drive like that) "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by STEPHEN - 03 July 2018
" All as promised, good quality vehicle provided at the right price by courteous staff offering an efficient service. Have used in the past and will do so again. "
" All as promised, good quality vehicle provided at the right price by courteous staff offering an efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by LIAM - 03 July 2018
" Just would never use the same website again to book anything. Can't trust the information to be correct. "
" The car had not been cleaned before we collected it. There was no water for the windscreen wipers and the tank was not completely filled with diesel. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
PISA, IT - Reviewed by CHRISTOPHER - 02 July 2018
" Simple booking procedure. Straightforward website. Always impressed with Auto Europe. "
" Friendly and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by YAIR - 02 July 2018
" overall good experience. good car, good service, cleaning of the car could be improved. "
" the car wasn't clean enough outside. it was impossible to detect scratches. i had to mark a special note on the checkout form. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BRINDISI, IT - Reviewed by DAVID - 02 July 2018
" The car was very well hidden & we had to find out for ourselves that there was an additional car park to pick up. Took us a few for and careful driving to get out of the space in the dark. No opportunity to inspect. Would like you to refund the money "
" They charged €250 for superficial damage on the bumper that could not be seen without careful scrutiny. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 9
PESCARA, IT - Reviewed by GREGORY - 02 July 2018
" Always get the service we've requested. Always helpful staff if you have to contact about the hire agreement "
" The staff at Pescara airport are friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by KEITH - 01 July 2018
" After a long wait we just took the first car offered ,not what we booked but I could not be bothered to argue .The car booked was a 4 door manual and we were given a 2 door automatic that was adequate for our short rental "
" 2 hours waiting in line at airport with other people going to the front of the queue with fast track bookings that I was not offered when I booked .The agent was pleasant considering the pressure she was under due to staffing levels. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by ARTHUR - 01 July 2018
" I've used them before so they kindly offered a free upgrade . Great personal service . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by SANDRA - 30 June 2018
" Effucient "
" Efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by ANTONINO - 30 June 2018
" I hope that someone will contact me with clarification. "
" I was extremely disappointed by Sicily by car. I have always used you since I travel a lot but this time in Palermo I was charged over 400 Euros for a tyre on a Peugeot which I think is an extremely exaggerated penalty fee. I did not expect this from a company that I have used for many years. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by PAUL - 30 June 2018
" A 3 hour wait to sign for the car , not acceptable "
" We had to wait in a long queue for 3hours for our turn at the counter to sign for the car. This is the longest time we have to wait to sign for a hire car !!! This was very annoying and not a good start for our short holiday. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by MARCO - 29 June 2018
" Terrible expirence I been use auto Europe for many years and I never had this problem with any of the car rental the promote. This time very horrible experience the amount of waiting time to pick up the car was not acceptable. I'll never use again Sicily by car even i need pay more. "
" It was unreal the amount of waiting time to pick up the car. I been at Catania airport at 10:30 in the counter and I had to wait 53 peoples in front of me, I waited for 3 hours and half. I have another booking with Sicily by car for July but I'm going to cancel it very poor customer service. After wait more than 3 hours no refreshments was offered and not discount. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ROME, IT - Reviewed by VICTOR - 28 June 2018
" Seemed smooth and hassle free! "
" Car was perfect, brand new to be exact... it took a fair amount of time to pick up the car which was the only part of the experience that was lacking. I guess being busy is a good thing! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by JENNIFER - 28 June 2018
" Good choice of vehicles at reasonable prices "
" Easy pick up and drop off. Counter was in the terminal and car was parked under cover 5 minutes walk away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by IAIN - 28 June 2018
" Still trying to resolve charges and formal complaint regarding Firefly car hire but also the rudeness and unprofessional attitude of Sicily by Car staff at Olbia airport. Absolutely unacceptable "
" Rude. Very rude desk staff. Unhelpful, unprofessional and rude. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRINDISI, IT - Reviewed by TARA - 28 June 2018
" false advertising and poor service. "
" Sicily by Car charged a significant amount more on the pick up than agreed as they said I could not use a debit card which was all I had. As such I was unable to be reimbursed for the amount paid vis Auto Europe, and had to take the car as I was reliant on it for my holiday. After this discussion in Brindisi on credit/debit cards and false advertising - The car cost twice the price I agreed with Auto Europe in the end since I had to pay 135ueros more. Extremely unhappy about the service as it WAS NOT as agreed upon booking. Additionally the 300euro deposit has not yet been returned and there was no issue with accidents/damages etc. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by PAUL - 27 June 2018
" I have used Autoeurope on several occasions. I particularly like the ease of comparison between the various suppliers, and of course the competitive pricing. I am also assured by the first class customer when required. "
" New car, clean, with quick checkout and checkin. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by JAMES - 27 June 2018
" My number one choice for car hire in future. "
" Friendly and efficient staff. Good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PAUL - 27 June 2018
" As above in box 3. "
" the pickup of the car was utterly chaotic. We took a ticket and waited one hour 15 minutes to be seen. So while I have ticked the box above as 'very satisfied' this is because the staff on the desk were very good natured and helpful but the whole process was so chaotic and disorganised. Too many people, too few staff. The car itself was good, drop off was busy but not as crazy as the pick up. Given there are so many car rental companies to choose from at Catania we will choose a different company next time. To wait 1 hour 15 minutes when you arrive and want to get to your final destination is just too much. What on earth is it like in 'high' season???? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by MARTIN - 25 June 2018
" Not enough counter staff at Palermo airport to deal with quantity of customers. there were forty people queuing in front of us and it took nearly 2 hours. Once at the counter, the staff were very good. Overall no faults with the car, very happy with it. Struggled to find the Autoeurope/Sicily by car return area at Catania due to lack of signage. "
" See below. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by KEITH - 25 June 2018
" Serious delay at Bologna pick-up. Gearbox OK when engine cold, but very lumpy when hot. Gears difficult to find when hot. "
" Serious delays at Bologna @pick-up. The car's gearbox was OK when cold, but very lumpy when warmed up. With gears difficult to find. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 6
CAGLIARI, IT - Reviewed by NICHOLAS - 25 June 2018
" Fantastic. Would recommend. Great value as well "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by JOHN HYWEL - 24 June 2018
" Responsive staff "
" Excellent customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by HELEEN VANDA - 24 June 2018
" Easy & cheap rental, good value excess insurance with Lloyds "
" Nice car to drive, good condition and clean "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by JAMES - 23 June 2018
" As above "
" Upgraded to a virtually new car. A very pleasant rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by PAUL - 22 June 2018
" All good no issues "
" All good quick efficient and actually on the airport- Bergamo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by ALAN - 22 June 2018
" None "
" None "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FLORENCE, IT - Reviewed by FRANCESCO - 22 June 2018
" All good but as I said before, the final cleaning should be included in the rental IMHO. "
" Very uneventful rental, all perfect. I would like to question however the appropriateness of what several companies are doing, i.e. cherging you if car needs cleaning (or a 12 EUR + VAT for a waiver). This used to be included in the rentals, now it has become a separate cost. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by GARY - 21 June 2018
" all good "
" I use Sicily by Car regularly and they are consistantly good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by SCOTT - 19 June 2018
" Website is a little busy. Wasn't 100% sure that there wasn't any hidden costs somewhere. Would have been good to get bread information on how much deposit I was going to have to give to Silcily by Car. 975 euro seem excessive. "
" Had to email information to counter staff upon arrival which cost me money to turn on international roaming. Then had to walk 400m down the road in the rain with lots of luggage and out 8 month old daughter. The car itself was good and fuel efficient but experience was tainted just getting the vehicle. Should have gone with Avis. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by PETER - 19 June 2018
" I needed to extend my car hire for a day but was told I had to return the car to the airport and book for another day. This is unbelievable and shows a lack of technology. Wont be using AutoEurope again. "
" Queue to pick up the car was unacceptable, took over an hour. There must be a more efficient way of doing this. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PALERMO, IT - Reviewed by ALAN - 19 June 2018
" Have used Sicily by Car several times and once again I was pleased with both the service I received and the quality of the car. "
" Very happy with both the service and the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DARYL - 19 June 2018
" Everything was really good apart from the waiting time to collect the car, we had to wait foran hour and a half to collect the car. But everything else was great. "
" Sicily is beautiful very authentic and rustic. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by ANGELA - 19 June 2018
" Perugia is a very small airport so the whole experience was easy - much better than another company in Catania which was hell. "
" Excellent customer service both on picking up & returning. Good to have someone who spoke such good English! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by ROBERT - 18 June 2018
" Why do the counter staff always try and pressurise customers to take out extra insurance? I was offered breakdown and vandalism cover. Surely if the car breaks down the company will arrange for someone to come out. I've never been asked to pay for this before. Similarly with vandalism cover. Your T&Cs did not say this was excluded. You should add advice on your website about additional insurance and what is really needed as I always feel stressed when driving abroad as even with full excess cover option I am never sure exactly what I'm insured against. I've always booked with you when I need a car on holiday and have always got a better car than I expected. I recommend you to all my friends. "
" Pick-up was reasonably quick, but I hate the hard sell of additional insurance. I selected the full excess cover when I booked, why do I need extra cover. Car was good quality and brand new. Very happy with it. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ADRIAN - 18 June 2018
" Being asked to pay for cleaning of the car is a first!! "
" Being asked to pay for cleaning of the car is a first!! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by COLIN - 15 June 2018
" The car was nearly new but unfortunately there was a fault with the petrol gauge. But when I dropped the car off the people were understanding and it did not cause any unnecessary issues. "
" I have queued for hours waiting to collect a car but the queue was short this time and the paperwork only took around 10 mins. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MILAN, IT - Reviewed by ANTONIO - 14 June 2018
" Staff and experience all good "
" good experience, and nice new car (I was the first person to use it). "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
ROME, IT - Reviewed by RICHARD - 14 June 2018
" Simple car rental is all that's required "
" Simple car rental is all that's required "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by ANTONY - 11 June 2018
" As above "
" Very easy experience all round,couldn't have gone any better "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ALBERTO - 10 June 2018
" Good "
" All excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PERUGIA, IT - Reviewed by PETER - 10 June 2018
" The whole process was quick and effective without drowning in heaps of paperwork and loads of "extras" "
" The in and out processes seemed a bit haphazard in the Italian way but in fact everything was actually completed quickly and effectively. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by LUDMIL - 10 June 2018
" not happy "
" they asked for credit card in order to take deposit. I have numerous debit cards and offered larger deposit , but their policy was credit card only. In order to proceed with the booking I had to pay hefty £150 on top of the booking because of the lack of credit card. Been renting a lot and have history with all papers in hand and as I said I offered larger deposit but been put on my knees to pay additional charge "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MARTIN - 09 June 2018
" All good "
" New Renault Megane was very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by EGLE - 08 June 2018
" No refund "
" Did not rent a car, no refund any money "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by CRISTIAN - 08 June 2018
" Get lost "
" Scam "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARI, IT - Reviewed by ALIONA - 08 June 2018
" Easy, quick and perfecr service. "
" I got basically a new car, so the experience is absolutely positive. Sicily by car would recommend for whose who is not afraid of waiting while paper work is done. So if you are not in a rush, go for it, but if you are rushing choose smth else. :) "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARK - 28 May 2018
" Easy with no issues! "
" Having booked via the internet then read some bad reviews I was a bit concerned about what I had done! Those that I had read were totally unfounded and could not really fault the experience. First time driving in Italy and paid the extra cover insurance, glad I did!!! We had a brand new Fiat 500 with on delivery mileage only , so that may of helped! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FLORENCE, IT - Reviewed by ALISON - 25 May 2018
" Good prices, good car. Nightmare return experience. "
" Pick up all went fine, as did the rental. However, the signage for return at the airport was atrocious. Tiny signs at some roundabouts, then nothing at the next. You feel in the hands of the gods. While this is not a criticism of Sciliy by Car, the experience is poor. This is further enhanced by the chaotic and inadequate bus service from the rental return area to the airport. Try to find another way to return your car and avoid the trauma. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
TREVISO, IT - Reviewed by LISA - 21 May 2018
" The car was fine, though the petrol guage would not go to full even when it couldn't physically hold any more. It was clean, well maintained and a comfortable ride for my passengers, just the sad feeling of being ripped off by paying for 2 sets of insurance creates a very bad feeling in the mouth "
" I was recommended to use this company by the friend I was travelling with, she has a property in Italy and has used then before...I booked via the Uk internet and chose a medium priced car and I added on insurance, almost doubling the price. However at Treviso airport I was advised that this was not comprehensive insurance and was I to have an accident I wouldn't be covered. My friend paid to add this to her basic price and I asked for the excess insurance to be refunded and I would pay to add on g he comprehensive. This was refused and I was compelled to pay another £67.08. The service desk said I had booked through a different site...Auto Europa not Europe...his don't care attitude was not pleasant. I have tried to call your company but its always busy or out of hours. I will not be recommended or using you again when I travel to Treviso shortly. When travelli "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by FEDERICO - 21 May 2018
" all good apart from the bits mentioned earlier "
" all good apart from the car being dirty and without screen-wash as usual "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 7
PESCARA, IT - Reviewed by ALAN - 18 May 2018
" A smooth and pleasant trip with no problems,the car was exactly what I had ordered (the first time I had received what I ordered) and the young lady at the counter was very pleasant. So overall very good "
" I have used sicily by car on many occasions,early on they were a little bit suspect but over the years they have improved greatly and this car was the best i have had so far and everything went very smoothly this trip so we were very happy "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PISA, IT - Reviewed by PAUL - 17 May 2018
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COMISO, IT - Reviewed by NIELS - 16 May 2018
" n.a. "
" car had a lot of damage - we booked Opel Cascade and received Peugeot 308 convertible instead. We understand this is a similar vehicle, but we stil had preferred the Opel "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
ROME, IT - Reviewed by MATTHEW - 16 May 2018
" No issues "
" The car rental center at Ciampino is near-impossible to find - ask staff around the parking area to help you. The staff there was very chatty which slowed down the queue considerable, buy once we got our turn, it was quick enough. The car was relative clean and did not have any issues. Pity they make you pay at the counter to have it washed - hidden fees are never nice! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MILAN, IT - Reviewed by TOM - 14 May 2018
" I liked the price comparisons as well as the price guarantee - the price had dropped since first booking and a no quibble refund was provided when I phoned up to say the current price was lower. "
" We went with Sicily by Car on this occasion as it was the cheapest and best value at the time. We benefitted from an upgrade which was an added bonus. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BRINDISI, IT - Reviewed by DEBORAH - 14 May 2018
" feel really let down by auto europe offering this company to me such an awful experience "
" it was AWFUL waited TWO hours in the queue with a 2 year old, all the other car hire companies had quenues and they went SIcily By Car queue just didn't move I would NEVER use them again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALERMO, IT - Reviewed by IAN - 14 May 2018
" I had taken out 'excess insurance with Auto Europe. However I forgot this and the Sicily by Car rep tried to sell me their excess insurance cover which my wife took (She should not have done this). I would have thought that they knew I had already bought that insurance and should not have tried to sell duplicate insurance "
" SatNav did not work. Would not charge in car and battery was flat. Sicily by car would not give a refund on return but insisted I had to pay full amount and send email to customer service to get a refund. I was not happy about this and have still not heard from Sicily by car. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by PAUL KAM-CHI - 14 May 2018
" Have use AUTO-EUROPE many times and generally easy book and prices very competitive "
" Generally satisfied except buying their insurance is very expensive "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PALERMO, IT - Reviewed by DAVID - 12 May 2018
" It was the most expensive hiring experience I have ever had. When asked to produce a credit card for excess damage cover I produced a debit card in stead. I was told this was unacceptable and that I would have to pay a further £300 for Sicily by Car insurance, which was in addition to the full insurance I had already paid to Auto Europe. The explanation given did not make sense. They also demanded another £200 which would be refunded when I returned the car. I do not understand why I had to pay a further £300 (unrefundable) simply because I wanted to use a debit card. The whole experience left a sour taste. This is another sorry tale of renting a car in Sicily. "
" It was the most expensive hiring experience I have ever had. When asked to produce a credit card for excess damage cover I produced a debit card in stead. I was told this was unacceptable and that I would have to pay a further £300 for Sicily by Car insurance, which was in addition to the full insurance I had already paid to Auto Europe. The explanation given did not make sense. They also demanded another £200 which would be refunded when I returned the car. I do not understand why I had to pay a further £300 (unrefundable) simply because I wanted to use a debit card. The whole experience left a sour taste. This is another sorry tale of renting a car in Sicily. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 9
PALERMO, IT - Reviewed by MICHAEL - 12 May 2018
" I had seen all sorts of negative stuff about hiring a car with Auto Europe / SICILY BY CAR on line, befor our trip to Sicily. Well, my experience was A1 service and value. Will definitely use auto Europe / SICILY BY CAR again when back in Sicily. Mike & Teresa, Sale, Cheshire. "
" Staff were efficient, speedy, and very professional :-) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PHILIP - 12 May 2018
" Perfetto "
" Very pleasant experience and very convenient located at both airports "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by MICHAEL - 12 May 2018
" Have used Auto Europe many times and have always been good "
" Counter staff were very good but the car was dirty on the outside and had only been given a very quick vacuum on the inside with hair left on the seat and dirty cubby holes. Had to ask for water for the windscreen washer as it was empty and couldn't clean the dirty windscreen. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PALERMO, IT - Reviewed by PHILIP - 12 May 2018
" Excellent service "
" Probably one of the better car hire companies in Palermo As I go there three to four times per year "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LAMEZIA TERME, IT - Reviewed by ANDREW - 11 May 2018
" I would use them again. It was great to have such a good experience with the car rental. "
" Really good. Was very impressed with the car. it was in good condition, and great service overall "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by FRANS - 11 May 2018
" see above "
" since the queuing time for pick up was well over 2 hours !!!!! i decided to go and rent a car there and then from another company. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by PHILIP - 10 May 2018
" All in very good "
" Great experience, very efficient collection, nice free upgraded car. Only issue is difficulty in phoning the desk after our flight got cancelled- 14 calls before someone answered the next day. Once we had spoken very responsive in arranging an extension to the rental "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARI, IT - Reviewed by NOEL - 10 May 2018
" I always rent cars world wide via Auto Europe and they have always been great. Sicily by Car have not been "
" The counter staff lady was quite slow in dealing with us as she had a previous customer who's car was missing When we got the car it had a warning light on for service but we took it Two hours later we discovered the wipers were not working and a storm was due We tried calling the number but it just rang out That night when going out we discovered the lights did not work so we had to cancel our meeting We called the emergency number again and an Italian friend explained the situation We were told they could arrange to collect the car sometime the following day and we could call again about a replacement As we were only there for three days this was no good The following day we drove back to Bari airport and asked for a replacement which they did but with a lot of fuss I would not rent from Sicily by Car again following the overall experience "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by PAVEL - 09 May 2018
" All good apart from taking too long to pick up the car. "
" The queue at the pick up was too long. Took about 45mins to pick up the car. Too long! Happy with the car and drop off though. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by JONNY - 04 May 2018
" Sicily by car are one of the best value and efficient car hire firms ive used in Pisa, i highly recommend them. "
" thank you, excellent, friendly and efficient service. good value too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by SIMON - 03 May 2018
" Pleasant lady at check in Man at drop off efficient but gave no eye contact and never smiled! Overall v good service "
" Flexible about picking up the car early. Wait not too bad (20minutes) Not pedantic about small scratches (the roads in Sicily can be quite rough) "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by SIMON - 02 May 2018
" Good "
" Overall good, drop off signage / location a little confusing. Expensive for a convertible hire "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MILAN, IT - Reviewed by SIMON - 01 May 2018
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COMISO, IT - Reviewed by MICHAEL - 30 April 2018
" All well excellent service "
" I have used Auto Europe and Sicily by Car on several occasions throughout Italy and have always been satisfied with the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BERGAMO, IT - Reviewed by EDWARD - 29 April 2018
" Wonderfully smooth and straightforward transaction (as always). Have used Auto Europe many times and will continue to do so. "
" Free upgrade given and quite an efficient hire pick-up considering they were very busy at the time, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by SIMON - 29 April 2018
" Picking out the car return signs is a little awkward despite the company's best efforts. All the major car hire pickup offices are together with a typically Italian approach to pedestrian access from the terminal. I suspect both these issues however are attributable to the airport authorities and not the car hire company!!! "
" Excellent service by friendly staff. Plenty of staff on duty at pick up kept the delay to a minimum ..... although at a busy airport there is always an unavoidable wait. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ANN - 28 April 2018
" Easy system to use and fast response to any queries about he booking. "
" Problem free rental and perfect for my trip. If there was a criticism it was that it was difficult to locate the car rental office at the airport as there was no desk in the arrivals hall as indicated on my booking confirmation but it was in the multi storey car park instead. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by GIUSEPPE - 28 April 2018
" At that price I could have not asked for more. Small car but in good conditions "
" Overall clear terms and conditions but wind screen and wheels not included in the cover, which I did not realise. Not a problem though. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ALAN - 27 April 2018
" Didn't have any problems at pick up and return(I had zero excess option) looking forward to final bill and deposit return. "
" Gave me an upgrade to a brand new car but there had been a little rain the night before pickup and outside of car was dirty, I am used to getting spotless cars on pick up maybe I've been spoiled. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by TOM - 26 April 2018
" Always easy to book with "
" Good Car, unmarked & brand new, easy access to rental desk and speedy service. A little scary driving in Sicily where almost every car has battle scars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by RICHARD - 05 July 2015
" You need to ensure the car description is more exact. "
" The car I ordered was a 4 door. We were offered a2 door fiat 500 which the luggage did not fit in. We went back and were given a ds3 which had a bigger boot but still only 2 doors! I would use Sicily again though. "
BERGAMO, IT - Reviewed by OBIAGELI MIRIAM - 04 July 2015
" I was satisfied but they need to explain every aspect in details on how the insurance and the vat are being paid. this will make the clients to know how much expected of him/her before hiring the vehicle. "
" I will say that am satisfied with the service but there is communication gap on explaining what the clients need to know e.g. insurance is not properly explained to me. the expectation of the amount am going to pay is not clearly explained to me ,therefore there is mis communication. "
BERGAMO, IT - Reviewed by THOMAS - 04 July 2015
" Car was not very clean inside but otherwise everything was ok "
MILAN, IT - Reviewed by GRAHAM - 03 July 2015
" I regularly book through you. Would be useful if I could a have a login in which all data maintained "
" Two problems a) Car taken with 7/8 tank. Impossible to return in same state. How can I ask garage to fill to 7/8.? Returned full. There should be a refund to me but they say difficult to arrange. Why!!! b) State of car not accurate so had some issues when I returned it. Lucky I had taken a photo "
PESCARA, IT - Reviewed by DAVID - 02 July 2015
" I own a little holiday home and therefore am in Italy often for 3-4 days at a time. The hire process is fast and painless, but there is no discount or loyalty card for frequent users. "
" The cars are new, clean inside and out so no complaints there, but the two times I have used this company the petrol gauge said full but within 2-3 miles one bar had gone. The company policy requires you to completely fill the tank and so I have ended up paying for other peoples petrol which was quite annoying. "
VERONA, IT - Reviewed by JOHN - 02 July 2015
" Website was easy to use and price very competitive "
" Car was new and clean, no problem on collection or return. Location in common rental area "
BOLOGNA, IT - Reviewed by ROBERT - 02 July 2015
" Please ensure the companies you work with are fully trained in the way the insurance works. "
" Alleged cat scratches on car bonnet and was made to pay 350 EUR even though I had nil excess purchased. Error made by girl on desk but caused a lot of stress while they worked out they had made a mistake. "
OLBIA, IT - Reviewed by RICHARD - 02 July 2015
" Had to queue for longer than the flight almost 2 hours standing up waiting to be seen. "
" Had to wait 2 hours to be seen on arrival. Had to stand in hot building longer than the flight from UK. Will never use you again. Rather pay more money and use a more organised company "
PISA, IT - Reviewed by COLIN - 02 July 2015
" Car went well but a bit bashed about! People were very friendly. "
ROME, IT - Reviewed by BRUNO - 02 July 2015
VERONA, IT - Reviewed by ANDREW - 02 July 2015
" Need more staff at desk to speed up collection process. Otherwise good. "
CATANIA, IT - Reviewed by HOWARD - 01 July 2015
" All OK "
" Better than some "
PISA, IT - Reviewed by JONATHAN - 01 July 2015
" Fine, as always "
" The car was a smaller version than we had understood we would get (a Peugeot 207 not a 308), which caused some problems as there was hardly room for our luggage and no room, really, in the back for even an occasional passenger. It was also rather scruffy and scratched. The operative was rather surly about my complaint. I took it no further as it would have meant going back to the queue at the central car rental place etc,etc and probably without any different result. "
MILAN, IT - Reviewed by KEVIN - 01 July 2015
" please have a section on your website for zero excess insurance option rather than having to search all providers to find one "
PESCARA, IT - Reviewed by CARLOS - 30 June 2015
ROME, IT - Reviewed by PETER - 29 June 2015
" Experience of Auto Europe very good. Took all inclusive cover, luckily I did not need to use it. "
" Man at desk was a bit sniffy when I told him I had Auto Europe inclusive cover. Also, I did not take my credit card on holiday and he refused to accept my wife's. I had to use my debit card, but fortunately did not need to use the service. "
ROME, IT - Reviewed by ALAN - 29 June 2015
" Pleasant customer service but forgot to issue sat nav and not notified of car park exit fee. Directions for return of car could be improved. "
NAPLES, IT - Reviewed by PETER - 29 June 2015
" Easy booking over internet and very well priced "
" A bit surprised at Naples when told I was to be charged an extra 120euros to put a second driver on as I thought this was done from the start of my booking online ,then to be told there was 1000euros block on my credit card for insurance when at Milan they took payment for the extra driver when we handed back the car ??? The car was great and in good condition and never let us down, the only difficulty was finding where to return the car at Milan as none of the car hire companies have big signs. "
BOLOGNA, IT - Reviewed by RICHARD - 29 June 2015
" Car was as named but a bit knocked but fine and all paper work fine would use again "
BRINDISI, IT - Reviewed by GILLIAN - 29 June 2015
" The length of time to wait in queue and fill in paperwork before getting car and on return being told to queue again in office to return paperwork. Could have missed flight home "
" The length of time to wait in queue and fill in paperwork before getting car and on return being told to queue again in office to return paperwork. Could have missed flight home "
LAMEZIA TERME, IT - Reviewed by STEVEN - 28 June 2015
" Was given voucher for maggiore and when it there after queuing was told not with them. Had to pay to get online access to find out with scicily by car. Then queued. Again wasting time "
" They were good "
BRINDISI, IT - Reviewed by SIMON - 28 June 2015
ROME, IT - Reviewed by STEWART - 28 June 2015
" Use regularly "
" Good service free upgrade. "
RIMINI, IT - Reviewed by JOHN - 28 June 2015
" Absolutely shambolic. Why don't you make it clear to customers that your drop off point at "termini station" is actually 500m away on the 6th story of some random car park. I rang, and rang, and rang both your help desk and local Termini number - both just kept on ringing and were never answered. Driving around Rome in rush hour, to then have to pay for parking in the station to visit your desk (as per your website), which doesn't exist anymore! I ended up having to pay a local car park attendant 20 to jump into the car with me and direct me. I'm impressed you've beat Ryanairs shoddy levels of service. And that's after the debacle as mentioned at Rimini, below. The car was great though. "
" I arrived at Rimini airport, and could not find anyone. The rental car space is empty with not even a sign to say "we've moved to here, please call this number. I eventually found a police officer who confirmed you're no longer stationed there. I tried ringing you many times, from an English number!!, but no answer. After an hour, and as I was about to leave, a woman appeared from another rental company and said she had the number for the guy and gave him a call, he arrived 10 minutes later and drove me to the new place. Shocking how you can get such basic service elements wrong? Do you know how to run a business? I can teach you! You are just throwing cash away!! I won't be coming back. "
ROME, IT - Reviewed by MARK - 27 June 2015
" Staff ignorint, not able to explain properly what I'm paying for I need to speak to someone about my experience I need to speak to someone English to understand me "
CATANIA, IT - Reviewed by CINZIA - 24 June 2015
" I m a regular customer and most of the time there is A long queue at the desk. The staff is very polite and compensate the inconvenient. It can be excellent service just improving the waiting time to collect the car. "
PESCARA, IT - Reviewed by JACK - 24 June 2015
NAPLES, IT - Reviewed by MICHAEL - 24 June 2015
" I've always received excellent service from Auto Europe. The only reservation is the policy of 'full tank' - which as the person hiring the car is ideal. Unfortunately I have yet to pick up a vehicle where the tank is full - you then have the task of ensuring the fuel gauge registering, for example, 3/4 - which can be a real bind! "
PERUGIA, IT - Reviewed by JOHN - 24 June 2015
ROME, IT - Reviewed by VICTORIA - 24 June 2015
" Staff were rude unhelpful I booked in the highest category they didn't have any cars except a 4x4 which I didn't want and I had to accept a car in a lower category which was manual "
" Staff were rude and unhelpful I booked a high category car and the only car I could have is a 4 x4 and I had to take a car in a lower category that was manual "
ROME, IT - Reviewed by JOHN - 22 June 2015
" I was queing for two hours to collect the car from the airport, as were other disgruntled renters. Sicily by car really need to upgrade there systems as it was taking nearly half an hour to deal with each customer "
LAMEZIA TERME, IT - Reviewed by EDWARD - 22 June 2015
" Easy to use and understand website/charges etc "
" Straight forward and quick service "
CAGLIARI, IT - Reviewed by BRIAN - 22 June 2015
" Excellent service and price as always. "
" Excellent service from SICILY BY CAR. The car was in very good condition and the staff were friendly and efficient. The documentation was clear and they didn't push excess insurance like several other local companies have done on previous car hires. I would certainly use them again and would thoroughly recommend the company. "
ROME, IT - Reviewed by PETER - 22 June 2015
" Large queue on arrival. The ticketing queueing system helps reduce frustration but Sicily by Car should have more staff available on busy Saturdays, they know the rough time of renters' arrival time and should schedule more staff accordingly. However, once at the desk the service was very efficient and the staff pleasant. Handing back the car was very simple, quick and efficient. "
BERGAMO, IT - Reviewed by MAURICE - 22 June 2015
" It was easy to find the car I wanted at a good price. Easy website - no messing about "
" The office reception was fine as such but the handover and preparation of the car was most unsatisfactory. When we arrived at the parking lot a man handed over the keys and pointed a the vehicle. by the time we had loaded our luggage he had gone and his booth was locked up. There was no inspection of the vehicle; no instruction on its use and controls and frankly the car was dirty - it had not been washed and there was the litter of the previous user in it. The 12volt outlet did not work and I had to by a battery booster for my satnav and the control for the aircon was not adequately indicated. This should have been shown to us as it meant we had no use of the aircon for the duration of the hire 15 days. Very poor service. Avoid using. "
VERONA, IT - Reviewed by RONALD - 21 June 2015
" lovely polite stafff. friendly and efficent also. would definetly use company again "
BOLOGNA, IT - Reviewed by SALVATORE - 21 June 2015
" I prefer Sicily by Car to any of the competitors I have previously used at Bologna. I have always received really good service. "
TREVISO, IT - Reviewed by ORAZIO - 21 June 2015
" great value as ever. "
" good guys. They seem to remember their clients from time to time. "
ROME, IT - Reviewed by PAUL - 20 June 2015
" I have hired through Auto Europe on several occasions and have always found the rates to be very competitive. I have also found customer services to be second to none on the odd occasion where I have made a referral. "
" Excellent quick and efficient service including being given a choice of vehicle within the group. Car provided had low kilometres, was clean, and had only nominal damage. I have hired from this provider previously and would have no hesitation in doing so again. "
PALERMO, IT - Reviewed by GARETH - 20 June 2015
PISA, IT - Reviewed by JOHN - 20 June 2015
" attempted to change pick up time as I had made an error. when I phoned Auto Europe they told me that the cost would rise by over 200. the no of 24hr periods rental was not increased but this was an admin cost for rebooking/changing our booking. I pointed this out but was told that this was what the system fed back. I asked to address the issue with a manager. the agent I spoke with did on my behalf but the result was the same. I did not make a rebooking and decided to check availability on the day. we could spend the day in Pisa and would have a fab day on 225. our rental was already costing us 600 and we would need to add an additional driver and the cost of diesel during our stay. "
" Arrived early to the desk and requested that we collect the car. because we were not extending our rental period (it was within the 24 hr period) the staff member very kindly told us that we could take the car early. all members of staff were very nice and matter of fact which I valued and made me trust them. Oil light came on phoned service who told us to put oil in we did and it got us to the airport but light still came on - may have required more oil. we did request a refund as this required us going to the desk - we needed to check in. water for wipers did not work on the driver side where needed. car should have been in better condition when we collected. liked dealing with Sicily by car but they need to check cars before releasing "
ROME, IT - Reviewed by FREDERICK - 20 June 2015
" very good "
" very easy to deal with, no problems. I have had lots of issues with car companies before but this one was brilliant. "
MILAN, IT - Reviewed by DUILIA - 19 June 2015
" Great service, trouble free and customer services ensured I was emailed my voucher promptly as I booked the car only a couple of days before my departure - excellent vslue car hire. "
" Having read previous comments I was somewhat concerned about the service I would receive in Linate. In actual fact they were polite, issued my car quickly, explained everything clearly (including the amount blocked on my credit card in case of damage or theft, unbloked on safe return of the car). When I explained that one of my passengers had some mobility problems they suggested a particular make/model which would be easier to get in and out of. The car only had 11000 km on the clock and was perfect. Only problem I can envisage is if you ever need to change the car as they have limited branches so do check if there is a branch near you. I wholly recommend their Linate airport office. "
PERUGIA, IT - Reviewed by RONALD - 19 June 2015
PALERMO, IT - Reviewed by CLAUDIO - 18 June 2015
" Good service and communications from Auto Europe. "
" Not completely satisfied because the petrol tank wasn't full, like it was supposed to be. Always find we have to watch out for this. "
BARI, IT - Reviewed by JOHN - 18 June 2015
" 90 min. wait to exchange paperwork for pre -booked car at Bari.Only 6 people in front of me ,2nd member of staff busy on computer,not interested in supporting colleague who was dealing with customers.Disgraceful customer service;will not be using company again. "
TREVISO, IT - Reviewed by CHARLES - 18 June 2015
" The system was down at the airport. The man doing the booking was very apologetic and got us through as fast as he could. "
PISA, IT - Reviewed by CHRISTOPHER - 18 June 2015
" have used before and will again "
" had to wait a while but was to be expected and paperwork was handled efficiently Was given a 7 seater instead of a small car because I had booked late and they had run out of small cars. However it was very comfortable and I enjoyed driving it. A more nervous driver would have struggled in the hairpin bends as the car already had a few minor scrapes Checking back in was really really quick Will use again as staff were very polite "
LAMEZIA TERME, IT - Reviewed by DEBRA - 18 June 2015
" offers very good deals all year round "
" friendly staff and very happy with car "
PISA, IT - Reviewed by PAUL - 17 June 2015
" The vehicle had additional damage than that declared though the staff member dealt with it quickly and efficiently this is the second time it has happened to me when hireing through Auto Europe. A less aware costomer would have been caught out!! "
CATANIA, IT - Reviewed by JOHN - 17 June 2015
COMISO, IT - Reviewed by IAN - 16 June 2015
" Due to a change in flight schedules by Ryanair, we landed in Comiso at 9.00 pm, and we were unable to pick up our car (which was actually booked for the next day), without incurring an extra days hire charge. Your website states that your opening hours are until 9.00 pm at night, but when we arrived the service desk was still open ? We had to make another trip back to the airport the following morning to pick up the car. Can you not get together with Ryanair and agree to stay open later to accomodate late night flights ? "
" as above "
LAMEZIA TERME, IT - Reviewed by ANDREW - 16 June 2015
FLORENCE, IT - Reviewed by ADELA - 16 June 2015
" We chose added insurance when we made the booking online but when we turned up at the car hire office, they said we hand't so it meant we had an additional cost we hadn't planned for. "
" Our paperwork said our tank was full when we picked up the car in Florence. I noticed the tank was only 4/5 but didn't think to check the papers at the time. Foolish of me, yes, but I expect the paperwork to match up with reality as a member of staff should check this rather than just assume. This whole thing led to arguments at the airport when we were returning the car with the tank 4/5 full as we had no proof. I could have done without the aggro at the end of my holiday, especially after we had spent 45 mins driving around trying to find the hire car park because it is so utterly terribly sign posted, and it doesn't seem like anyone is bothered about doing something about it. Following the shuttle bus is NOT an acceptable solution. "
LAMEZIA TERME, IT - Reviewed by NICOLA - 15 June 2015
" The girls are very friendly. "
ROME, IT - Reviewed by JONATHAN - 15 June 2015
" 1st rental a month ago they gave me a free upgrade to a C4 Cactus only 4000km on the clock This time I got what I paid for (nearly double what I paid end of May) Old Citroen C1 7500km a bit battered but it was fine. "
NAPLES, IT - Reviewed by MICHAEL - 15 June 2015
" Easy to use but some of the details about the third party supplier were incorrect. "
" Your site suggested that the Agency office was in the airport. It wasn't!. Having said that all hire car firms are at a remote location at Naples airport. The car supplied was bigger than requested. Good value perhaps but not when you wanted a small car for ease of parking in the busy Amalfi coast. "
NAPLES, IT - Reviewed by MICHELE - 14 June 2015
CATANIA, IT - Reviewed by RICHARD - 14 June 2015
" No problems with booking or documents whatsoever. "
" Check in at Catania was clearly busy, but very organised, polite and good humoured, even though the computer system started to run slowly. Car was very good and clean. Small criticisms 1) the tank was not full (Ok although recorded as 6/8) and 2) the windscreen washer bottle was empty. Return is better than it was 2 years ago but still confusing to find exact entry point to car park and finding the correct place to park. It would be good to have someone at the gate to meet and direct you. Very important if you have a plane to catch! Otherwise, everything was fine. "
PALERMO, IT - Reviewed by ROBERT - 14 June 2015
" They did exactly what they promised without any troubles "
" As above "
NAPLES, IT - Reviewed by CHRISTOPHER - 13 June 2015
" Car requested not available........ Wait to long to collect . Waited over 1 hour to get. "
" Certainly won't be recommending ever.. Yes please use comments to reflect . No help with onward travel. Staff very abrupt. Hired cars in several other companies in multiple countries with overall good experience. Perhaps better customer service skills training . "
CAGLIARI, IT - Reviewed by DAVIDE - 12 June 2015
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