Auto Europe
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SIXT GERMANY CUSTOMER REVIEWS
- 6.8
- 6.8
- 8.3
- 8.3
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
SIXT GERMANY Car Rental Reviews
Average Rating for Sixt :
HANOVER, DE - Reviewed by KEITH - 31 August 2025
" Two items 1 in the future can specify a German SUV. As the Volvo was extremely uncomfortable for 4 passengers. 2 I can see if my deposit has been taken or refunded. From previous here experience with I am in was notified "
" All very positive good customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ANDREAS MICHAEL - 02 July 2025
" All good, no problems, just as it should be, great "
" Easy and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by STUART - 12 March 2025
" Pretty good experience but my check-in and departure from the airport took longer than likely necessary due to necessity of going to two Sixt locations. "
" Staff were very nice but the process for the picking up the car was rather unclear. I checked in at the main Sixt desk in the airport terminal and was then directed to their diamond lounge in the airport courtyard to collect the key which was an extra step and involved more time moving luggage around. I suspect I could have checked in at the diamond lounge as I had a premium car from the outset but this remains unclear and should have been communicated. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FRIEDRICHSHAFEN, DE - Reviewed by VLAD - 26 February 2025
" N/a "
" All went very smoothly "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DORTMUND, DE - Reviewed by KERSTIN - 06 February 2025
" Always good service. "
" By any means possible don't book with sixt. No customer care just want to make money out of people with fouls accusations. These companies should not be allowed to do business. I wish I read reviews before I booked through Sixt "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by RICHARD - 05 February 2025
" Nothing went wrong..! "
" Reasonably swift, pleasant staff. Vehicle was located in a slightly odd spot but nothing to be annoyed about. More than anything, unusually, I received the actual car that I booked 6 months ago - a rare occurrence. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by STEVEN - 01 November 2024
" Super easy but a little expensive. Choice of rental companies at Hamburg was limited due to collection time "
" Easy to use the app to check in and upload payment info and drivers licence making it fast at the desk. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KARLSRUHE, DE - Reviewed by ALEXANDRA - 15 September 2024
" Very easy and stress free with no hard sell. We had a free upgrade to a nicer car, so very pleased with the service "
" Very easy and stress free with no hard sell. We had a free upgrade to a nicer car, so very pleased with the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JONATHAN - 25 August 2024
" Pick up and drop off were great. The car was great and just about fitted us and three large bags! "
" The car we booked was a little smaller than we wanted and a small upgrade to a slightly larger vehicle would have required a further payment of 298 euros *sigh* The car that we stuck with was usable though, and a lovely car to drive although it did have some tyre noise. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by BRIAN - 16 August 2024
" Slow queue to pickup, otherwise fine. "
" Slow queue to pickup, otherwise fine "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by NICHOLAS - 14 July 2024
" Easy to set up "
" The agent at their desk forgot to give me the car key. I had assumed there would be someone at the car area but in fact I had to go back into the airport to get the key "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BERLIN, DE - Reviewed by IBRAHIM - 17 June 2024
" Hi I picked up my rental car from Berlin Airport and was my Worst experience ever had, The lady what was serving us she was very Racist with us I think she have a problem with people from Arabic country's, I arrived in the airport around 10pm with 2 kids and my wife she have a cancer, And to have a key for a car is been more than 1 hour and half to get the key because she said I'm not sure if your driving licence is original or fake, I told her if I'm coming to do something un legal you think I'll come with 2 kids? And she said she was worry because she can see I'm originally from Arabic country and I have a Italian passport and I have English driving licence because I live in England so she wasn't happy with this mix , I told her how I can I approve for you more than to have Italian ID and Italian passport and English driving licence, she asked for a resident card I told her for European citizenship in England we don't get resident card we just apply online and then we receive everything online by email she asked to show her, after I show her the email from the English government she said is no any stamp on that email so may be is fake, I asked to speak with any manager she said I'm super supervisor here, And all that time my kids was crying because was late time so need to go to bed, then she asked me for more approval documents, then I show her 2 more things and finally she gives me the keys, to be honest I'm always traveling and always renting cars from everywhere never had bad experience like that before. Thank you "
" Hi I picked up my rental car from Berlin Airport and was my Worst experience ever had, The lady what was serving us she was very Racist with us I think she have a problem with people from Arabic country's, I arrived in the airport around 10pm with 2 kids and my wife she have a cancer, And to have a key for a car is been more than 1 hour and half to get the key because she said I'm not sure if your driving licence is original or fake, I told her if I'm coming to do something un legal you think I'll come with 2 kids? And she said she was worry because she can see I'm originally from Arabic country and I have a Italian passport and I have English driving licence because I live in England so she wasn't happy with this mix , I told her how I can I approve for you more than to have Italian ID and Italian passport and English driving licence, she asked for a resident card I told her for European citizenship in England we don't get resident card we just apply online and then we receive everything online by email she asked to show her, after I show her the email from the English government she said is no any stamp on that email so may be is fake, I asked to speak with any manager she said I'm super supervisor here, And all that time my kids was crying because was late time so need to go to bed, then she asked me for more approval documents, then I show her 2 more things and finally she gives me the keys, to be honest I'm always traveling and always renting cars from everywhere never had bad experience like that before. Thank you "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ILA-MARIA - 18 April 2024
" Booking with auto europe worked well. "
" Forced to use online check in, which took ages. I'd rather have a person hand me my keys and be done. I'm used to quick and simple, not long and repeated data entry. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ABHIJEET - 07 January 2024
" I always book with Auto-Europe, about 4-5 times per year. There are some issues with the companies that should be highlighted by Auto-Europe so that better service can be provided. "
" I was unhappy that the car I booked was not available. VW Tiguan automatic. They were offering a Tiguan manual. The other 'similar' car on offer was BMW X2. The counter person told me that the boot capacity was similar. Not so. Less by 100cc. So, I had to go for another car which was an upgrade and was charged accordingly. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
FRANKFURT, DE - Reviewed by ANDREW - 20 December 2023
" Until I receive a refund, I have emailed twice rang three times. Nothing has been progresed. "
" They didn't have the car which booked available, they weren't paid by auto Europe for the car so charged us again for it even though we had paid Auto Europe over a month before. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
HAMBURG, DE - Reviewed by CHRISTINE - 06 December 2023
" Just very disappointed as like to be high up and wanted a car for bad weather as we had lots of snow whick I knew was forecast for Germany "
" I booked a Tiguan or equivalent as wanted a 4x4 for bad weather and boot space. I've used Avis for about 11yrs now at Hamburg and always had a Tiguan or Volvo XC60 when I book this type of car. SIXT advised they were busy and although I paid another 100 euros for automatic they gave me a BMW 120, about the size of a Golf and our baggage was on the back seat on view as the boot was so small. Very disappointed and complained to Sixt who advised the BMW 120 is in a higher group. I'm not sure how when it's such a small car and not like an SUV which I'd booked "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by MIKUS - 02 November 2023
" Good "
" Car had big scratches on both sides but drove nicely "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by ANDREW - 04 October 2023
" very happy with Auto Europe "
" The Sixt team tried very hard to upgrade us, claiming our 8 seater for 6 people was too small!! We resisted and it turned out they didn't have an 8 seater from our chosen category so had to give us a free upgrade so ended up with a great vehicle. The agent then tried very hard to sell us insurance, claiming we weren't covered for various things including breakdown cover! He said various derogatory remarks about Brokers saying we are fully covered with their insurance when we are not. Basically he tried to terrify us in to spending more money. We resisted. Not a pleasant pick up experience at all and had to then wait 30 minutes for our free upgraded vehicle to be cleaned "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by TREVOR - 21 August 2023
" I wish I had just gone straight to Sixt and not paid an irrelevant amount. It cost me another 128.70 Euros. "
" I was angry and shocked when told that the Full damage and theft protection which I had thought was being paid to Sixt was not valid and needed to pay Sixt's insurance to be covered. I don't know what amount I paid on your website as it is included in the total cost but I would like it to be repaid to me immediately. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by CHRISTIAN - 19 August 2023
" Easy to use website and pretty clear as well what is paid for. Flexible in regards to cancellations as well "
" Efficient and a great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by GRAHAM - 22 May 2023
" Yet another poor rental experience with a hire company claiming damage by the renter. The industry needs to clean up it act. "
" Voucher not initially honoured. May or may not be resolved. Vehicle dirty with no in-person hand over or paper list of existing damage. Consequential disagreement about damage on return. Ongoing! "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 3
FRANKFURT, DE - Reviewed by DUNCAN - 24 April 2023
" Very unsatisfactory experience of SIXT "
" Upon arrival at the SIXT office there was a long queue. It soon became evident that SIXT had no cars. I waited 1 hour to be served. SIXT could not explain why they'd sold my reservation to another customer. The SIXT representative tried to sell me an upgrade: Euro 250 extra a day for a Maserati! I noticed that SIXT appeared to have lots of premium vehicles which they were holding back or trying to sell. Not good. Unprofessional and greedy. Because of the delay, my car was dirty and I didn't arrive to my hotel until after midnight. Very very unhappy. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by JOHN - 20 April 2023
" We are waiting to hear vack from Europe car. "
" Not helpfully, gave us a car below the group we paid for then said to up grade to a bigger car was 500 euros more. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
MUNICH, DE - Reviewed by ROBIN - 14 April 2023
" Efficient. Picked up vehicle with no fuss. Good condition and clean. Drop off was very smoothy "
" Was offered an upgrade at the counter, but cost was greater than it would have been if I booked it online originally....... "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WEEZE, DE - Reviewed by FRANK - 18 March 2023
" We pur hased full insure fron Auto Europe but Sixt would not accept it so we had to repurchase from them. We call auto Europe to inform them of a late arrival your rep said he would emsil sixt but he didnt. "
" . "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BORIS - 22 February 2023
" Easy and good service "
" Not enough staff at collection later at night. May e because most other vendors where already closed 3 desks had over 20 people to deal with. Some tech issues with their booking software. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAEL - 19 February 2023
" All good "
" All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARK - 29 January 2023
" Generally very happy. "
" Very good friendly service at collection point. Excellent vehicle. Only slight frustration was receiving an email from Sixt the day after we had returned the vehicle - to say we hadn't returned it and would we like to extend the rental period. I called Sixt and was advised it was probably just busy with returns. I still haven't received confirmation all is well but I have received an email from Sixt asking me how happy I was with the experience. I guess they've booked it back in now but a perfect experience fell short dime to this and it would seem to me a fairly simple matter to address? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEIPZIG, DE - Reviewed by TREVOR - 12 January 2023
" Great car.Smooth experience.No probs. "
" Great car.Smooth experience.No probs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOHN - 19 December 2022
" No messing at drop off quick and easy "
" Hassle free pickup "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by STEPHEN - 15 December 2022
" 100% "
" good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by ALAN - 27 November 2022
" I had known there was damage to the car, I would have taken my own photos for record. Where I picked up the car was dimly lit and the damage was not evident. I check the obvious damage on the allows, which were and remained defect free. The damage claimed is against scratches to the bumper in the loading area to the boot. I loaded my small suitcase (10.6 kgs) into the boot horizontally due to low level of parcel shelf. At no time did I unload the case vertically, which would have been alinged to marks identified by the returning receiving person. I mention that I had not damage the areas marked and he advised that I would not have to pay for the damage. He proceeded to mark 2 lines perpendicular to the bumper on the top face of the bumper "
" On hire of the vehicle, the evident damages to the car were not pre-warned to me at the desk. The details of the damage were listed on the agreement, which arrived by email much later. On return of the vehicle it has been claimed that damage "not detailed enough" in the text has suffered further damage by myself during hire. I have contested this however the website was down and email correspondence undertaken. 1 day later no acknowledgement of my email. If Auto Europe can help resolve this issue with SIXT, then obviously a higher score would be achieved. This would demonstrate true customer care and service "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
VILLINGEN, DE - Reviewed by IAN - 29 September 2022
" The hire office had relocated a couple of weeks ago and neither Sixt nor Autoeurope informed us of this. Confusion and stress upon our initial arrival in Villingen and no longer walking distance from station. "
" The hire office had relocated a couple of weeks ago and neither Sixt nor Autoeurope informed us of this. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 9
COLOGNE, DE - Reviewed by THOMAS - 01 September 2022
" Unhappy as not instructed that I had to provide flight number. "
" Flight arrived more than 1 hour late so they cancelled my booking and then charged me extra for a new booking. Said it was my fault as flight number was not provided with booking. I do not recall being able to do provide this information via your site. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CHRISTOPHER - 17 August 2022
" Sixt should have at least two people, if a number of people are still expected to arrive and prioritise prebookings. "
" We had to wait an hour at Munich airport to get the car, due to only one Sixt representative and very long discussions of other customers about which car to take. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by ANNIE - 17 August 2022
" We were 7 minutes late to pick up and no one was there even though we gave 3 hours notice and asked for a late pick up. We had to spend over £100 on a last minute hotel and taxis to and from the airport after Sixt left us stranded in the airport at midnight "
" We were 7 minutes late to pick up and no one was there even though we gave 3 hours notice and asked for a late pick up. We had to spend over £100 on a last minute hotel and taxis to and from the airport after Sixt left us stranded in the airport at midnight "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HANOVER, DE - Reviewed by DANIEL - 12 August 2022
" The process was smooth start to finish. "
" Everything was fine apart from the cost. I accept prices are rising everywhere but car hire costs seem to be significantly outpacing average inflation. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by SIMON - 17 July 2022
" If something goes wrong do not expect and help at all from Autoeurope "
" Had to top up oil as advised by SIXT staff (they took a reading and put directions to local VW dealer) and now a battle for the money for this. No help from Autoeurope who simply tell you to deal with SIXT. Very poor from both companies "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
STUTTGART, DE - Reviewed by KEV - 12 May 2022
" as above "
" booked a VW Tiguan and ended up with a mini as Tiguan not available ? "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by DAVID - 01 May 2022
" X "
" Car broke down one day after collection and required assistance from breakdown service. Car had numerous small scrapes an paint chips. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MUNICH, DE - Reviewed by STUART - 23 April 2022
" Never again with auto Europe and sixt. Plus I sit on 3 company boards so will also ensure they don't either! "
" We arrived at the desk at 00:10 and the desk was closed. Other desks were open ie Europcar so this was disgusting, there were 3 other customers also expecting to pick up a car. To make matters worse they did not leave a note saying they were closed so we spent 45 minutes looking for another sixt desk. I contacted Auto Europe but you just said blame the airline for the hotel cost of e300. I will now deal direct with Europcar as they are professional. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by MARC - 22 April 2022
" See section 3 above. "
" Everything fine until the drop off at Munich Airport. There were no car rental staff in the immediate vicinity of where we'd parked - they were presumably further up the line, dealing with cars returned earlier. Like others, we left the car with the key to get to the check-in desk in good time. A few days ago, I got a report from Sixt by email with photos showing scratches on the vehicle's rear bumper. They requested a statement from us as to how these occurred. As we had no idea about these scratches - there were no collisions or bumps during the period we had the car, we disputed responsibility for causing them. Yesterday, I received an invoice from Sixt indicating that the car had been returned after 21:00, much later than the actual time of around 14:30 (our flight departed from Munich airport at 16:25). I suspect the car may have been taken out from where we parked it and returned later - only CCTV can confirm this. This issue has not been resolved and explains the mixed feedback re. the car rental. Nothing to do with Auto Europe, of course. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by QASIM - 20 April 2022
" Awesome "
" Great. Awesome free upgrade 335 BHP power rocket. From a simple economy car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by TERRY - 12 April 2022
" Depends how my complaint is dealt with "
" The type of car I booked (estate car) and only car that I could be offered (small SUV) differed significantly and effected not the safety and comfort of my family during the trip. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by JONATHAN - 12 April 2022
" Good choice of vehicles and suppliers "
" Very pushy to sell extras, great car. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by NICOLA - 10 April 2022
" Very positive overall "
" All very simple and seamless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by MARK - 06 April 2022
" Excellent "
" Very pleasant experience during the check in and very easy and slick vehicle return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DIDZIS - 21 March 2022
" I am very satisfied with a service provided by Sixt "
" I am very satisfied with a service provided by Sixt "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARTYN - 21 March 2022
" Excellent "
" Brilliant but check you have the right keys before you go to the car park. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by AL MAGNUS - 19 March 2022
" My booking should not have been confirmed if there was an issue with Sixt. "
" Booking confirmed weeks in advance after carefully selecting what I thought was a trustworthy company. But was blocked from picking up a car with no explanation and left stranded without transportation at the start of it vacation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DORTMUND, DE - Reviewed by GABRIELE - 16 March 2022
" I experienced bad customer service at the time of collection and drop off At collection I was given keys and advised where car is parked. That's all. At drop off - when a white mark was spotted it was a suggested to report this to police. I spoke to police at airport who advised as the car was parked in a private car park during my stay no there was nothing they could do and they advised no damage caused by myself so not responsible for the white mark. The PC is happy to make a statement so is the landlord where car was parked for the duration of my stay. No comparison to customer. Poor service. "
" On collection the car was not Covid sealed. I was not informed of existing damage of the car. No one walked round the car with me before I drove off to ensure both parties are happy. This is now resulting in a query where at time of drop off a mark was noticed. As far as I am concerned this mark on the bumper was already there at collection. I have submitted my Statement but not had a response yet. "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 2 Condition of the Vehicle: 3
MUNICH, DE - Reviewed by OLIVER - 11 March 2022
" Great until SIXT sent me a surprise invoice. "
" The car pick-up and drop off was very easy. However, much to my annoyance, an unrequested 'Basic Protection' (costing EUR 100) was added to my rental even though I had a printed insurance policy covering this and declined their coverage on the desk. It now seems to be IMPOSSIBLE to contact SIXT to get this refunded. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by DAGMAR - 10 March 2022
" Very pleased with the experience! "
" Car condition (very clean and new vehicle) and easy pick up (no queues) and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by SIMON - 03 March 2022
" Great value and service "
" Very good, friendly staff, lovely choice of car. Only issue was the drop off and lack of inspection/receipt at the time albeit no issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by CORMAC - 28 February 2022
" ok "
" I reserved an Audi A4 Avant for collection at Munich Airport on Sat February 12 to rent for one week. At the Sixt Desk I was offered an upgrade to a BMW which I understood would cost c€30 for the rental, which seemed reasonable to me To my surprise the "upgrade" cost €32.77 plus VAT PER DAY. The fact that the increase was a daily charge was not made clear to me at all by the Sixt representative and I very much did not expect an increase of 82% on my car hire charge. I attempted to express my disappointment with Sixt's service using the customer service feedback form I was sent after returning the vehicle but this had expired. I also contracted Sixt by email but received a copy and paste response which did not address my complaint. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 4
FRANKFURT, DE - Reviewed by TOBY - 25 February 2022
" We are now down £175 (the cost of the full rental) because of a delayed flight, an additional £120 for a taxi to our destination and £40 for the train ticket back to the airport for our return flight!!! Is there any chance of a refund? "
" We couldnt collect our car as our flight was delayed and by the time we landed at our destination the Sixt counter was closed! We did email to enquire about what our options were due to the delay, but not heard anything. I have given 5's for all the fields as I cant give negative, but I also cant give positive, reviews. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by JULIUS - 28 January 2022
" Don't bother searching for choice just pick cheapest "
" Never get the car you book! "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by ALEXIS - 19 January 2022
" Since companies don´t respect their engagement with Auto-EUrope clients i am not sure i want to brag about AE to friends... "
" I booked a VW T-Cross model with Auto-Europe/Sixt. At the counter the employee said that since his T-Cross was automatic shift i would have to pay a 90 euro additional fare to secure this model. This was a big disapointment and frankly dishonest on their behalf, as well as against the booking arrangement. I already complained directly with Sixt but would like you to know that they have this dirty trick in their sleeve with Auto-Europe customers. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by WERNER - 23 December 2021
" C "
" C "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ELMSHORN, DE - Reviewed by JASON - 04 November 2021
" This is the second time I have used Auto Europe. I used it for my honeymoon in 2019 and now for traveling in Germany and to Denmark within the same trip. The prices are fair and the process was very simple. The website is very user-friendly and the information is clear and concise. "
" The experience in Elmshorn, Schleswig-Holstein went very smoothly. I arrived a little early but the employee was happy to complete the booking. The car was in great condition, it had that 'new car smell' and we had no issues at all. When I dropped the car off, I only needed to park it and drop the keys into their 'drop-box/letterbox', which was very convenient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PAUL - 10 September 2021
" Pick up and return were very easy and the car was in good condition. "
" Frau Anna Maier at Munich was very helpful in providing a vehicle with the headroom and sat nav that we were looking for "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by UTA - 03 September 2021
" Everything was smooth and eficient "
" Queue at pick up was daunting but seemed to progress efficiently. Social distancing was not implemented which was disconcerting "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by POPPY - 12 August 2021
" All very easy "
" Really lovely customer service person at the desk in Munich "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARGARET - 02 January 2021
" Everything went correctly apart from getting an extra bill for no obvious reason. We did not request windscreen nor tyre protection but have been charged. "
" We have been charged 185.50Euros extra for no reason "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by YVETTE - 28 October 2020
" Misleading on the price. This is a wrong way of dealing with costumers. "
" I am choked to realise that I had 2 bulls: one for autoeurope and one for Sixt. The booking process is not clear enough to costumer. It is confusing and misleading. The price I was expecting to pay is only half of the total cost. Disappointing "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by NICOLE - 10 September 2020
" n/a "
" It would be nice to get some induction on the car. For example, It wasn't easy to work out how the navigation system works. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ADELIN - 21 March 2020
" It could have been a great experience but got shadowed because of this guy. Really disappointed by the greed of people these days... "
" First thing the staff from sixt told me was I don't have a full insurance and I should get one. Replying that from what I know, my booking includes everything, he said he can't see anything in the system and insisted I need the full insurance for tyres, windows and something else...for 29€/day. The good news was I was supposed tonget un upgrade to X3 because the Evoque wasn't available anyway. I agreed and went to get the car. In the car I found my booking with autoeurope and came back to Sixt. Tried to talk with the same guy and showed him my insurance. He replied I didn't show him that and I asked for the extra insurance. I got pissed...already spending almost 1h of my holiday in there. He asked me to wait because there was another customer waiting. Waited for 5 min and he left on his break. I asked for the manager... A nice guy who decided I will get back the extra payment plus the deposit; and I kept the X3 which was great. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOHN - 27 February 2020
" Very efficient, easy booking process and receiving of documentation. Not the usual service from the rental company you use. It felt like voucher holders were not as important as the other sixt customers. "
" We had a 2 hour wait in line and it was A 3 hour + wait for a vehicle to become available. Voucher holders have to join a different queue. The delay meant we missed our slot to pick up our ski equipment and lost half a day skiing the following day picking it up. Our accommodation is on the mountain so we could have been straight out skiing. Sixt said they would e-mail me with hire details and from that I could escalate the issue with their manager, they never made contact. There was a rotten orange under the drivers seat and the sat nav was out of date. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
FRANKFURT, DE - Reviewed by BESNIK - 12 February 2020
" It was good. "
" Very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PAUL DAVID - 04 February 2020
" As above "
" Great agent (Ms Schaffer) once we go seen to but took a long time to get any attention. Because we had booked through Auto Europe we were put to he back of the line effectively. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAEL - 26 January 2020
" I was charged a premium location fee which I thought was included in the price. Nobody, not even the counter staff told be about it. After the rental, I received an invoice in German language, which of course I did not understand, and a charge on my credit card. "
" I was charged a premium location fee which I thought was included in the price. Nobody, not even the counter staff told be about it. After the rental, I received an invoice in German language, which of course I did not understand, and a charge on my credit card. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 2 Condition of the Vehicle: 9
COLOGNE, DE - Reviewed by BIRGIT - 25 October 2019
" Sixt fulfilled all my expectations as always "
" I was very happy with Sixt but stumbled over a major problem in Cologne Airport as I could not find the Drop off location "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MATHEW - 07 September 2019
" they will not back your corner with an issue with the car rental company. "
" cant put my disapointment into words "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
HAMBURG, DE - Reviewed by REGIS - 05 September 2019
" Never had a problem with autoeurope i hope they will help me to solve this one "
" We arrived and were handed the key of a vehicle not fit for purpose.The 1st car had impact of hammer or hailstone ALL OVER.I came back fuming to the counter ,the lady which was serving another customer disappear.I told them i was going to be late to all my meetings.They directed me to the platinum lounge were i was handed the key of an A6 avant....i rented a mercedes c class......on the return a massive jam i never experienced returning a rental car but it was the same for everyone.Upon my return i emailed SIXT but so far no news..... "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by ROB - 03 September 2019
" Very unhappy to learn that the Auto Europe voucher value at the SIXT counter was significantly below the voucher amount I pre-paid to Auto Europe. This part of the process in booking through Auto Europe is very vague, and should be explained upon booking much more clearly. "
" The check in experience at SIXT Munich was dreadful. We walked to the main counted, waited 15 minutes to then be told that the main counter was only for SIXT Gold members. We were then sent to the other "voucher" counter, and had to queue for another 45 minutes. The 45 minutes was not due to the long queue in front of us (only 3-4 customers ahead of us), but for some reason a super inefficient process. (In the meantime the main SIXT counter people were twiddling their thumbs as they were very well staffed with not much to do. Having to wait around twice, with 3 young children in tow, is unacceptable. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by GEORGE - 30 August 2019
" Only wish the Sat Nav could have been translated into English! "
" Exemplary "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by JENS - 13 August 2019
" Auto Europe were less accommodating with amending my pick-up time compared to the agent at the location. "
" The Sixt agent who dealt with my hire at Frankfurt Airport, Mr Ristow, was absolutely brilliant and provided outstanding customer service. He went out of his way to accommodate a changed pick-up time due to a cancelled flight and was a pleasure to deal with, courteous and highly efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NUREMBERG, DE - Reviewed by JAMES - 08 August 2019
" Some transaction with first class service "
" All very good experience "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by JONATHAN - 18 July 2019
" All in all, good price and significantly cheaper than many other rental companies "
" Very slow counter service. Also have separate desks for voucher hire which is some distance from their main desk. It's not obvious that they are separate so ended up queuing twice "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DEREK - 17 July 2019
" Disappointed with Sixt collection process when buying a rental through Autoeurope "
" Exceedingly slow service to collect vehicles shortage of staff and long processing time. Voucher holders of Autoeurope and other brokers were not allowed normal service but moved to an even slower desk area with less staff and so treated worse than those who booked direct with Sixt. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
NUREMBERG, DE - Reviewed by LAJOS - 17 July 2019
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HANOVER, DE - Reviewed by KAREN - 10 July 2019
" Overall very pleased with the transaction & hire "
" Super hire car that drove well. Delay at hire pick up station more staff needed. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by ELOISE - 03 July 2019
" On arrival for my reservation I was given a Volkswagen Tourag , not the same as a Mercedes E Class, I rejected it and he came back saying the best he could do was a Volvo XC60. So I had no option but to accept it. He said you had no Mercedes or equivalent cars. I walk to the garage to see a parking area full of them! I appreciate a booking is for a car type or equivalent, i want given an equivalent "
" On arrival for my reservation I was given a Volkswagen Tourag , not the same as a Mercedes E Class, I rejected it and he came back saying the best he could do was a Volvo XC60. So I had no option but to accept it. He said you had no Mercedes or equivalent cars. I walk to the garage to see a parking area full of them! I appreciate a booking is for a car type or equivalent, i want given an equivalent "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by RICHARD - 01 May 2019
" As my original booking was messed up by Sixt, I require a complete refund by Auto Europe for my booking voucher 4759960 "
" Sixt made a complete mess of my original booking which was given to another customer in error, and I was forced by Sixt to make a new booking & pay a higher amount. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DRESDEN, DE - Reviewed by WEI YANG - 27 April 2019
" Everything was fine. I had an awesome drive and my friends are satisfied with the car as well. "
" I was given a different vehicle than when I booked online, which wasn't a big problem but the staff mistakenly gave me a manual car when I booked for an auto. He was quick to remedy the mistake and gave me an upgrade as compensation. I am mostly satisfied with the service, however I still haven't gotten my deposit back after 2 days of returning the vehicle. I have no prior experience of renting cars so I don't know how long it usually takes but I reckon deposit refunds should be returned promptly. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAELA - 24 April 2019
" Auto europe smooth to use as always "
" Long wait at pick up. Counter staff tried to get me to pay extra to upgrade to a car with winter tyres even though I had advised travel to Austria on booking and Sixt had accepted this. Picked up car 14/4 in Germany and winter tyres only compulsory in Austria until 15/4. Also tried to get me to pay for upgrade to bigger car. When I refused they gave me this car anyway as there was no car with winter tyres in the class I has booked! I didn't pay extra but I had to be very firm. The queue would be shorter if they focused on customer service rather than upselling. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 09 April 2019
" Simple search and comparison, reasonable prices "
" Very helpful counter staff and very smooth pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PAUL - 27 February 2019
" Overall very pleased. "
" We received quick service and an upgrade from the rental desk which was very easy to find. Collecting the car was simple enough and the return was effortless, drive in, drop off and walk out to the terminal. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOY - 26 February 2019
" Good but not great. "
" The first car that I was offered was not what I was expecting. Sixt offered me an automatic BMW X2 and not a manual Mercedes GLA. Sixt claimed that it was the same class, but the boot was too small. worse still it had lots of scratches that were not marked on the hire docket. I asked Sixt for a different car, eventually they came up with a BMW X1, which had a slightly larger boot. The marks on the car were correct in the hire docket. It took almost 2 hours to sort out the issue because I had to requeue (at the end of the queue) at the desk 3 times to sort out the problem. There was not a separate or expediated customer service for people with issues with the car they had just been given. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUSSELDORF, DE - Reviewed by CHI WAI - 13 February 2019
" Definitely recommend autoeurope to anyone "
" Very quick to pick up the car keys. I must got an upgrade from a Merc A class to an x drive X2. Also Sixt doesn't charge for crossing into Belgium/Netherlands. Hertz wanted almost 30eur. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BRADLEY - 21 January 2019
" Uncertain about recommendation of Auto Europe as I thought the price was good, honest and fair. It hasn't quite worked out like that though. "
" The car we hired had been released prior to our arrival. On dropping off we handed the car over, it was checked and accepted and I signed off. Sixth later contacted me via email and bounced me with a £50+ extras bill with stone chip on windscreen, door and roof marks. There were none of these on the car and I feel really seriously aggrieved about the con operation operated. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 6
MUNICH, DE - Reviewed by JEREMY - 06 January 2019
" The booking experience with Auto Europe went smoothly. "
" Long wait at Sixt Munich airport pick up counter. The condition of the car seemed ok upon pick up, but after driving just 60km the tyre under inflation warning light came on. I had to stop at a garage and inflate all 4 tyres. I had no other problems for rest of the rental period, but I think the vehicle should have been checked to a higher standard, before being released to customers. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
MUNICH, DE - Reviewed by ANELIZE AND DAVID - 18 December 2018
" Excellent "
" Excellent "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NUREMBERG, DE - Reviewed by ROBERT - 07 December 2018
" Very efficient service and received a free upgrade "
" Efficient and pleasant "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NUREMBERG, DE - Reviewed by TERRY - 22 November 2018
" Problem free with multiple locations in my destination city. "
" Very helpful staff both at pick-up and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LEIPZIG, DE - Reviewed by KATHRYN - 16 November 2018
" Autoeurope have always been fine. Sixt at Leipzig were dreadful. However since returning to UK I have tried to contact autoeurope to complain but have received no response. Will think twice before booking with them again "
" Our flight was delayed from the UK. We landed at 10.40pm local time. SIXT clearly could see flight had landed. Passport control was very busy and I entered arrivals hall at 11.04pm. No-one on SIXT desk - rep had just gone home refusing to wait a few minutes past 11pm closing time for me to come through. Luckily another car hire desk was open and I had to pay for another car. On returning to airport I spoke to SIXT desk to complain that they did not wait and ask for details on how to get a refund. The employee was defensive and very unhelpful and also lied about what time he left his post. I have telephone call logs to prove when I tried to call to speak to them. Very very poor service. NEVER AGAIN "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FRANKFURT, DE - Reviewed by FRANK - 18 October 2018
" perfect, seamless, efficient "
" none "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ALAN - 30 August 2018
" All good "
" The lady in the terminal was brilliant. The one at the car pick up was not helpful at all. I am still waiting for my credit card to be credited back with the deposit. Not happy about how long that is taking. There was no one there when we got in the car and no inspection as to what the state of the vehicle was. We had a cracked window on pickup and missing wheel hubs. We have no idea if this was already noted. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by BJARTE - 29 August 2018
" Nice and helpful staff, car as expected. "
" A bit of a wait at the Sixt counter at Frankfurt, but very pleasant and helpful staff. The car was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by DANIEL - 28 August 2018
" Did not get a confirmation email which caused confusin at the Sixt customer services desk "
" The customer service was exceptional from the assistant on the Sixt desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by MANMEET SINGH - 26 August 2018
" Worst experience with SIXT. I was told by the counter staff that I don't have an excess insurance even though when I told them I have bought it online with Auto EUROPE. He insisted on buying it from them for which he charges me 44 euros extra. He even told me to book it directly with SIXT to avoid confusion. This was not the only thing, I booked for Mercedes car but he told me due to it's unavailability they will offer me a SUV and to my surprise when I picked it up it was ford kuga which I won't call it as SUV. I finally dropped the vehicle at the same place from where I picked and went to counter of SIXT to ask for refund of additional cost which I paid for a drop at different location..for which again they asked me to talk to Auto EUROPE. One of my worst experiences of renting a car. "
" Worst experience with SIXT. I was told by the counter staff that I don't have an excess insurance even though when I told them I have bought it online with Auto EUROPE. He insisted on buying it from them for which he charges me 44 euros extra. He even told me to book it directly with SIXT to avoid confusion. This was not the only thing, I booked for Mercedes car but he told me due to it's unavailability they will offer me a SUV and to my surprise when I picked it up it was ford kuga which I won't call it as SUV. I finally dropped the vehicle at the same place from where I picked and went to counter of SIXT to ask for refund of additional cost which I paid for a drop at different location..for which again they asked me to talk to Auto EUROPE. One of my worst experiences of renting a car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 1
STUTTGART, DE - Reviewed by CHRISTOPHER - 15 August 2018
" Ok "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FREIBURG, DE - Reviewed by DARRYL - 12 August 2018
" You gave wrong pick up and drop off address. "
" Staff abrupt. Good cars "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by PANTOLEON - 09 August 2018
" All ok "
" Very good experience over all. The only thing was we walked to the car 20 minutes and only to find out that we needed to walk back to a different location to pick up the keys. We asked for a manual car and got an automatic car. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by RHODRI - 06 July 2018
" Helpful and reasonably priced "
" Slow pick up of car as only 1 agent and a queue of people waiting but round the corner was the Premier desk with 6 agents doing NOTHING AT ALL! Seems the division of labour was wrong "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 8
FRANKFURT, DE - Reviewed by ALAN - 26 June 2018
" Confusion with flight arriving at terminal 2 and car at terminal 1 "
" Slight delay and confusion at pick up but otherwise totally satisfied Brand new A Class and hassle free One point, not sure if possible but it would have been nice to have SatNav in English - I couldn't figure out if it was possible to have directions in English rather than German Now fluent in German SatNav speak "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10