SIXT ITALY Car Rental Reviews

PERUGIA, IT - Reviewed by PHILIP - 14 September 2025

" Competitive as usual "

" Great little almost new car and good value "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by ANGELICA - 27 August 2025

" I didn't have any experience with auto Europe as I got conned into sixt insurance. Very disappointed and won't ever be going with sixt again. "

" I got to Sixt and the women told me I had to buy THEIR insurance because if I didn't, they would have charged me £1,500 per day if there would be any damage (like curbed alloy and any scratches) even though I paid for the insurance through you guys. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 8

FLORENCE, IT - Reviewed by SERKO - 05 August 2025

" Overall very good. I am a regular user of AutoEurope for my rentals. "

" Very good. Couple of minor issues with the vehicle that only came to light after I was some distance from the pickup point, but I was able work around them and brought them to the attention of the rep. on return. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BOLOGNA, IT - Reviewed by SIMON - 24 July 2025

" .. "

" The lady at the Bologna pickup was extremely polite and personable. The drop off was very easy and efficient "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by KARL - 22 June 2025

" Your booking and the process was easy and very helpful. Sixt dealer at the airport was not easy to understand and gave me reassurance that turned out to be false. "

" The car was good, but not what I ordered. I was told it would be a small amount in addition and not given the chance to refuse when I said I wanted the car that I ordered. My final payment was an extra £366. They charged me for petrol when the tank was full. They added a premium location fee and a registration fee that wasn't in the original booking. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PISA, IT - Reviewed by LEE - 03 June 2025

" the only negative is that when booking, i specifically chose a rental that was in airport, in Pisa it is a seperate building, which is misleading as its not in TERMINAL, this should be specified that it is a 10 minute walk (which isnt very well signposted) "

" very pleased with all, see comments below about my views on whether this really counts as an 'IN AIRPORT' collection "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by NEIL - 29 May 2025

" Only is due was no windscreen washer fluid which was annoying/dangerous "

" Efficient and helpful staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by JAMES - 16 May 2025

" Overall very good "

" Sixt staff were not to pushy with the damage waiver "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by DANIEL - 07 January 2025

" No problem with AE "

" Order a VW T-Roc receive a Fiat 500. Friends just laughed, only in Italy. Counter staff tried to up sell, the cost was 80% of the value of the rental. Pretty poor "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 5

NAPLES, IT - Reviewed by MARCELLO - 11 December 2024

" Excellent "

" Friendly and helpful professional staff company in airport terminal close pick up very good customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by PHILIP - 07 October 2024

" This was a complete shambles. Auto Europe booked a car which Sixt said they did not own. Why did not Sixt alert auto europe to this? Sixt pulled exactly the same scam on me earlier in the year at Girona when they said the car I had booked was not available as they had hired it to someone else because our flight was one hour late. Clearly dishonest. Auto euro this needs to be sorted out and as my primary agent I expect you to act on my behalf. "

" I rented through you for £839.29 a VW Multivan 7 pax. on arrival in Naples we were told that "we don't do them." We were offered a Peugeot7 seater car. It was a 5 seater with 2 fold down seats in the luggage area. I had booked a VW 7 seater because I was travelling with 6 elderly adults 2 of whom had mobility issues. We wasted 4 hours at the Airport persuading the Sixt staff to sort out the problem. they eventually located a VW of the type we had booked "which we don't do" in Rome which they said that they could deliver to the airport the following day. Clearly completely unacceptable and our tour was already half a day behind schedule. In the end we agreed to drive the 3 hours to our hotel we the most nimble of our group crammed in to the luggage space. The VW Caravelle "which we don't do" was delivered there from Rome at 2000 hours and the fuel tank was not full. .. It was the most damaged vehicle I have ever hired. The VW Multivan 7 Pax which I hired and which Sixt agreed to provide cost £839.29. I paid this on the 9th July through auto europe. Sixt have charged me an additional £759.45 which incurred an additional £20.88 foreign exchange charge. this must be repaid. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 2

NAPLES, IT - Reviewed by VITTORIO - 25 August 2024

" I'm not sure if people booking through autoeurope are being treated differently to the ones booking directly with SIXT. This is the first time SIXT have let me down and the first time I booked SIXT through autoeurope so I'm not sure what's going on. "

" I was expecting a BMW series 1 or similar (eg A3) but this category was unavailable and I was given an apparent upgrade to Jeep Renegade. Their car classification rates the Jeep Renegade above a BMW Series 1 or Audi A3. I am not happy with this classification. The vehicle I received was not similar in type and not a premium vehicle as advertised. There was no other choice at approx 10:00am unless I upgraded to an Audi Q2 at the rate of an extra 25 euros per day. It's hard to believe considering the time of day I arrived and using a major car hire company. Approx 45% of the total cost of my original hire cost. What were they going to offer customers for the rest of the day?? Is this an attempt to upsell when the customer faces sky high prices at the desk? Never had problems with Sixt in the past. Sixt advertise premium cars at economy prices but I seem to have received an economy SUV at a premium price. If they truly believe I received a real car upgrade then it's time for me to find another car hire company. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 10

ROME, IT - Reviewed by ELIZABETH - 06 August 2024

" Autoeurope is very reliable for a deal. "

" The check in staff were quite dismissive after I declined extra insurance. The staff member when I returned the vehicle was very professional though. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 8

NAPLES, IT - Reviewed by NICOLAS - 31 July 2024

" I use autoeurope all the time. But either the insurance thro autoeuropr needs to be recognised properly, or i will not use it again, and get an annual policy. "

" Sixt are a good rental company. However they are very very pushy on trying to sell additional insure. I took out the autoeurope upgraded insurance, and they are very dismissive of it, and put the fear of god in you. And their insure for the 15 days was more than the car rental itself. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by RICHARD ANDREW - 19 July 2024

" The actual car hire was excellent. However, Autoeurope have not replied to my questions about why I was told by Sixt that my Autoeurope insurance did not cover them and that I should pay for extra insurance from them. At the moment, I can't see the benefit of using a broker rather than going to the car hire company direct. "

" The quality of the car was excellent but I was not happy with the position I was put in regarding insurance at the airport, when I was told that Autoeurope insurance was not sufficient to cover Sixt. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by DANIEL - 09 July 2024

" You have to help people avoid double insurance "

" They scared me in to taking out extra expensive insurance when I already had insurance through you. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by DAVID - 25 June 2024

" Never had a problem with autoeurope. Will never use Sixt again "

" Manual car as booked not available. Only option was an automatic, and only car available was charged as an upgrade. Otherwise told have to wait an unspecified period. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by TIMOTHY - 25 June 2024

" Excellent service from the lady who was on duty when we picked the car up! Friendly and efficient. "

" Excellent service from the lady who was on duty when we picked the car up! Friendly and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by PAUL - 30 April 2024

" Decent well maintained car. Staff really friendly "

" Friendly staff who didn't try to upsell insurance. However, the lack of paperwork is a downside. No SIXT contract number and no information regarding what to do if you broke down (luckily we didn't). On return of car assured us we would receive email detailing charges but nothing. Took money from card for pre-paid fuel which was agreed but also charged €20 which we have no idea what for and no receipts / paperwork so can't check "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by JONATHAN - 19 March 2024

" Generally good experience but not so good in providing operators not at airports. I had to fiddle the system to get your choices of all operators at Venice Mestre "

" Overall very good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VERONA, IT - Reviewed by ADRIAN - 10 March 2024

" Very efficient booking and then car hire experience "

" The lady who served me was very friendly and efficient. She upsold a more appropriate vehicle equipped with winter tyres for my trip into the mountains. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by HENRY - 20 February 2024

" Auto europe meant we got a great car at fair price "

" The car was great but counter staff tried to upsell me a car that would have been less suitable than the one I had booked and that we eventually booked. I had booked a c-class estate which was substituted for an equal class of a 5 series estate which brilliantly was also 4 wheel drive and had winter tyres. Counter staff tried to upsell us to an X5 which has smaller boot space and did NOT have winter tyres and would have been an extra €1000 ! Luckily I didn't fall for it. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MALCOLM - 17 November 2023

" Yet again the Auto Europe service has provided me an excellent rental at the best price. Thank you. "

" Everything went very smoothly with the Sixt rental , they provided a first class service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MARK - 07 October 2023

" The simplest, most efficient and best rental experience I have had...out of many in Italy "

" The contact I had with desk staff at Rome Termini (polite, helpful, upgraded to automatic for free), garage pick up staff and return staff was all excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by FRANCO - 24 September 2023

" Left a bitter taste as just a sum of money but no communication as to how many litres I was charged for. I have photos of the petrol gauge on return if you need to see it "

" Was not able to fill up the car and appreciate that it would cost a bit more but 2 and a half times more is hard to take. No email. No communication at all just a very hefty sum added to the credit card. Never again "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by JUDITH - 22 September 2023

" Not as good as you used to be "

" The car was a lower group than I booked and they refused me the correct one. The car had several faults and was mechanically very poor "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BOLOGNA, IT - Reviewed by MOHAMAD - 20 September 2023

" We had issue with the car that has been give to us by the Sixt which has nothing to do with auto Europe. "

" We have booked a car that can take 2 suitcases in the boot, however the car that we had was Audi Q2 whic can hold 1 suitcase plus one cabin back. Which mean we had to put the other suitcase between the two passengers sits at the back which was uncomfortable for everyone. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 7

BRINDISI, IT - Reviewed by PHILIP - 13 September 2023

" Easy to use, fair price. "

" Very good all round.best location at Brindisi airport, good staff at collection and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by SUZANNE PATRICIA - 11 September 2023

" Clean car with everything you need Helpful staff "

" Pleasant staff clean car easy exit from airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by ROD - 06 September 2023

" Very helpful call centre colleaguewhen I realised the day before our departure to Italy that as a technical matter I needed an international driving licence but did not have one. He had the idea to call Sixt in Venice to check whether they really needed it, which he promptly did and came back to me quickly with helpful answer/advice. Will definitely use Auto Europe again. "

" Efficient and quick service Good choice of premium SUVs. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by BRYN - 31 August 2023

" I have submitted a complaint to customer services "

" I have submitted a complaint to customer services "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NAPLES, IT - Reviewed by MICK - 23 August 2023

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by SLAVEN - 16 August 2023

" Autoeurope is great for renting and would recommend it to anyone "

" First car that we booked was not available. Second they ripped me off on daily insurance. 44 euros a day for most basic car is insane. Third, lady at the counter was constantly convincing me that I am in Sicily and the car will probably get stolen and I should get every insurance possible. Last thing was that people working at Sixt were arguing between themselves and it was awkward as hell. Never again... "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 7

CAGLIARI, IT - Reviewed by PETER - 13 August 2023

" Easy and straightforward unlike previous rentals I've experienced "

" Very easy professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by BRIAN - 08 August 2023

" Overall v positive experience "

" Overall v positive experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by FRANCESCO - 25 July 2023

" A big thank you to Ida at Sixt car rental in Naples airport for making the whole experience very pleasurable. Will definitely use again next year. "

" Very happy to use Sixt at Naples Airport. With there Desk just inside arrivals and the car collection point just outside was breeze. Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by STEPHEN - 25 July 2023

" This must be our 3rd or maybe 4th care hire via Auto Europe & again the process was slick & decent VFM versus some other options. We will be happy to recommend & use again. Thanks "

" There were queues due to some issues with the SIXT computer systems, when we arrived (after walking as there didn't seem to be a shuttle bus running?) However after those were resolved the experience was pretty slick. We received an almost new car & a polite service. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by EDWARD - 16 July 2023

" Easy to navigate. "

" Car hire as we know is already very expensive for what you get so to try and be sold everything extra under the sun at the desk was not welcome, honestly if we'd taken all he was trying to sell it would have cost us an extra £3000 for 11 days!!! Ridiculous! The car was new and comfortable but would have been nice if it was cleaned before we collected it. Desk is easy as right inside the airport. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PISA, IT - Reviewed by JOHN - 01 July 2023

" Always rent through AutoEurope very competitive prices and easy to make changes "

" Smooth pick up - we liked the fact Sixt is in its own office outside of the busy car rental building "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by ALISTAIR - 01 July 2023

" Denise at Sixt counter was very helpful "

" Denise at Sixt counter was very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by JULIAN - 28 June 2023

" Poor after sales and over charged. "

" We have been invoiced incorrectly and it's still not resolved. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PISA, IT - Reviewed by FRANCES - 23 May 2023

" Very good experience "

" Very helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by NIKOLAY - 28 April 2023

" Great! "

" Great! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by BERNARD - 31 March 2023

" Straightforward. "

" Appreciate the upgrade. Too car. Thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ROBERT - 14 March 2023

" You guys were great when I contacted you but Sixt were a bit unsettling and pressuring "

" O the cars return we felt a bit like criminals even though we had done nothing wrong. It was never stated to us that everything was satisfactory we signed for the return not really knowing what we were signing for. Felt like they were determined to find damage "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 7

MILAN, IT - Reviewed by CHRISTOPHER - 22 February 2023

" See above "

" It took at least an hour in queue to get car at Milan airport which was too long. Only two people working on the counter. Other people inquire were annoyed too. Then car didn't have snow chains and had to wait for those. Then when returned car... I seem to have been charged more than the agreed amount but don't know why. Car was filled-up prior to dropping-off "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by JONATHAN - 08 February 2023

" Very easy to collect and drop off with. Staff were all very nice. Car could have been a little cleaner though as there were dirty marks and foot prints, especially in the back. "

" Francesca at the Bergamo Airport desk was very nice and welcoming. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by PRITHVIRAJ - 16 January 2023

" In dispute with Sixt about prior damages to the car. "

" They provided a car with multiple light to moderate damages, making it impossible to document all- measuring the length and depth. Some of the damages were not documented by Sixt and we are disputing the Sixt's claims that it was caused during the rental. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 1

CATANIA, IT - Reviewed by KARL - 06 January 2023

" I had a really bad experience with an Italian car rental company a few years ago before COVID19. I thought your company helped ensure that would not happen again, especially the insurance coverage. I learned about you on a travel forum. "

" Sixt was very professional from start to finish. There was a very strong push to purchase additional insurance coverage when I picked up the car. I felt that your company had me adequately covered, so I declined the multiple entreaties to get more insurance. The car was in great shape. Rather than a small sedan, I was provided a small SUV. The reason was Sixt's recent experience with that model - Alfa Gulietta - be stolen more frequently. The small SUV - Jeep Renegade - was a little less agile than a sedan, a little larger on Sicilian roads, and had lower MPG. Turn-in of the car was a really good experience. No petty efforts to find minor damage. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MILAN, IT - Reviewed by JAN - 03 January 2023

" I have used Autoeurope many times over the years and so far, so good. "

" Have used Sixt many times and it's always been good. This time, the first car was missing snow chains and spare tyre and they didn't have a direct replacement so we were immediately upgraded to a larger car without any problems at all. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by MATTEO - 30 December 2022

" N/a "

" Picked up a car with Sixt. During my rental the car signalled low oil, I couldn't use the car for nearly a day until a new car was brought to me. Oil in cars should be checked frequently!!!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

TURIN, IT - Reviewed by MATTEO - 21 December 2022

" N/a "

" N/a "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by MASSIMILIANO - 10 November 2022

" Everything was smooth, nice communication with personal. "

" Everything was smooth, nice communication with personal. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by GIOVANNA MARY - 19 October 2022

" Really need to be forewarned about hefty additional charges at pickup "

" When we went to collect car we had booked we were advised to take out excess waiver insurance at 40 euros a day. We took this out as pressure was put on us about how dangerous Sicilian roads were. We were not at all happy about this which actually doubled the cost of the car hire. We would have liked to be forewarned about this so that we could investigate other options rather than being made to feel we had no choice and pressured into taking out this additional insurance at considerable cost. We also had 300 euros blocked on our credit card and were told on returning the car it would be reimbursed in a few days but I am still waiting a week later "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

ROME, IT - Reviewed by DAVID - 17 October 2022

" Good service, price and information "

" Very courteous staff, speedy check in and out. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BARI, IT - Reviewed by MARCO - 09 October 2022

" Thanks to autoeurope staff the issue of extra charge was resolved. I love that I can speak to real people when I need to. Will be continue to use autoeurope as my preferred car hire provider. "

" Whilst the overall experience was very good. It all was for nothing when they tried to charge me for petrol when I returned the car full. I did get a refund but left bad feeling. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PISA, IT - Reviewed by WILLIAM - 08 October 2022

" Have used company for 10 years without a problem "

" Very efficient and professional Modern and no excess paperwork "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VENICE, IT - Reviewed by PRACHI - 05 October 2022

" I had a terrible experience with Sixt. I will steer well clear of them in the future, and will make sure that all my friends and family are also warned of their fraudulent behaviour. "

" Terrible customer service. 1. they sold me full insurance at the counter, and then charged me for accidental damage 2. The car had a flat tyre on the same day as I picked it up. While they picked up the car for repair, no replacement car was provided. I had to travel 200 miles back to Venice to get it. 3. Had an accident and they charged me for damage - stating that tyre and glass were not covered under insurance. When I asked them where this exception was mentioned in the document, I have received no response - it's been 3 weeks now. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 6

CATANIA, IT - Reviewed by ALISON - 26 September 2022

" I was given a larger car than I wanted which was a problem as parking at the house I had rented as the space was very limited. It was not evident at all how to find the Sixt car desk in the car park, and to reach it one has to cross vehicle roads and there is no clear signed way. The car was German and the manual in the glove compartment was written only in German which I was frustrating. "

" The car was badly scratched when I took it over. There was also an indication that the front left tyre was faulty. I was not told this when I was given the keys so I had to return to the desk to tell the girl in charge. She said she knew about this and I was not to worry, but I spent a long time taking photos in case I was later charged for damage. I then received an email stating the state of the vehicle "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 3

ROME, IT - Reviewed by MICHAEL - 19 September 2022

" The car we ordered was not in the sixt. The replacement offered was smaller (but higher in their qualifications) offered to pay extra 500 euros for a bigger car. When trying to cancel the contract, they asked me to call back to Auto Europe. Auto Europe did not work on September 5 (Monday 10 am) even there was no duty officer. Service is disgusting! This was the last time I used autoeurope and sixt! I had to pay 500 euros and another blocked 500 euros. The car was delivered without problems. When I arrived home, I discovered that 1142 dollars were withdrawn from the visa! Sixt does not answer letters! "

" The car we ordered was not in the sixt. The replacement offered was smaller (but higher in their qualifications) offered to pay extra 500 euros for a bigger car. When trying to cancel the contract, they asked me to call back to Auto Europe. Auto Europe did not work on September 5 (Monday 10 am) even there was no duty officer. Service is disgusting! This was the last time I used autoeurope and sixt! I had to pay 500 euros and another blocked 500 euros. The car was delivered without problems. When I arrived home, I discovered that 1142 dollars were withdrawn from the visa! Sixt does not answer letters! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

OLBIA, IT - Reviewed by NEIL - 11 September 2022

" As always good experience "

" Very efficient. Good experience. Friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by MORAG - 04 September 2022

" Difficult to bring back the car "

" Everything was great But it was very difficult to find the place to bring back the car and I was afraid to lose the flight "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 8

OLBIA, IT - Reviewed by ROY - 02 September 2022

" Terrific customer service "

" Great experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by SYLWESTER - 31 August 2022

" Very good experience, would definitely recommend. "

" Very fast response to queries. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by SIMON - 25 August 2022

" Easy to deal with "

" I have come back and had to pay extra on top of the fee I paid air Europe and not sure why. No tickets, no damage no toll charges etc. no explanation on invoice either. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by ANTHONY - 24 August 2022

" Booking with AutoEurop was good but the condition of the car was poor and after going back to get it clean was told on the phone there would be a discount but this was never applied nor offered again "

" A few issues with the car - it wasn't cleaned and had food and ants in it when we picked it up so had to return it to get it cleaned. There was extensive damage to it with dents, scratches and a missing rear passenger door handle. There was a service light on and the display indicating an overdue service (although it was in Dutch so i couldn't be sure) which when coupled with the damage made me a bit worried about driving up to Tuscany- however there was no alternative so I was advised it would be fine. At drop off when I started to raise the issues the staff emmener seemed disinterested and didn't seem to care so I felt there was no point continuing to explain. The booking was to have a full tank however only 2/8 of tank so I had to get diesel quite soon which was inconvenient - I then had to explain to drop off team that it didn't have a full tank on pick up (they seemed unaware of this) "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 2

BRINDISI, IT - Reviewed by MICHAEL - 23 August 2022

" Comment "

" No "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PISA, IT - Reviewed by CHRISTOPHER - 12 August 2022

" Our flight was delayed so we telephoned Autoeurope to let them know we would be late collecting car. This message was not passed on to Sixt. When we arrived the office was just closing. We were very lucky to have been able to collect cars and also not to be charged the out of hours fee. "

" Hired a medium sized car from Pisa airport for 2 weeks. Car rental office easy to find and within walking distance of arrivals. Lady on reception very efficient, although tried to sell lots of add-ons. Drop off was easy although car was not checked in my company which would be preferable. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MILAN, IT - Reviewed by JAN - 11 August 2022

" I really like the fact that you can cancel a booking with and rebook easily and without penalty. "

" Used them a few times and they are quick and courteous and the cars are always in excellent condition. Never had a problem with charges for non-existent damage etc. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by MATTHEW - 06 August 2022

" Thank you "

" Lovely staff at airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by DOMENIC - 01 August 2022

" Auto europe was fine, Sixt OK, vehicle had low milage but plenty of scratches. And it was expensive, including the extra insurance. A new scratch would cost Euro 1000 without the insurance. Too expensive "

" it was incredibily expensive compared to past rentals. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

ROME, IT - Reviewed by JONATHAN - 20 July 2022

" Good experience - documentation clear and the process was efficient "

" Overall the experience with Sixt was positive. Two issues encountered: the car was in a poor condition when received, with serious dents in both side doors, scuffs to front and rear bumpers etc (with the car having already covered >30k Kms) - I'm sure a consequence of the poor availability of cars at present, driven by the 'chip' availability issues; the car was received with no washer fluid - need for Sixt to enhance its' pre-hire checks. Other than that the experience was excellent - especially check-in and return processes which were efficient and the staff who were really helpful "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CATANIA, IT - Reviewed by PAUL - 13 July 2022

" I have had so many terrible car hire experiences that this was a breath of fresh air. "

" Very efficient and friendly service and was impressed that every tiny defect was recorded when I picked up the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by STEPHEN - 11 July 2022

" Always a good choice of providers, car options and prices including packages. "

" Good experience at pick up. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VENICE, IT - Reviewed by JOHN - 09 July 2022

" Friendly staff. "

" staff kept office open as my plane was delayed Good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by BRYAN - 02 July 2022

" Service was fine from autoeurope. "

" Booked and paid for a 4 door car but received a 2 door. Staff member would not accept that we had booked a 4 door and was only interested in trying to sell insurance we had already paid for "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ANNE - 01 July 2022

" Very happy with your service and also the person accommodated drop off. We have been charged £171 pounds by which I assume was to do with adding second driver but @ €11 euros a day this should have been €154 not €171. Please could you look into this and rectify it? "

" Arrival experience was awful. Even though we had a fully inclusive insurance but the representative on arrival was trying to convince us they inclusive insurance already purchased wasn't any good and that we had to purchase a separate cover at the cost of £800 euros from sixt direct. She then reduced it £600 euros but we declined. She made us so nervous which made us reluctant to drive the car! This kind of dishonest and under handed sell tactics are immoral and shouldn't be allowed to happen for a few quids worth of commission! Awful experience "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by PAUL - 29 June 2022

" I've asked for feedback from you about why my cars had been released with no reply and I'm sure I'll get no feedback from this survey. I have used auto Europe a lot in the past but won't be using it again. "

" When I arrived at the Sixt desk the cars I had booked and paid for had been released meaning I had to pay nearly an extra £1000. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by MALCOLM - 29 June 2022

" I had explicitly stated that I did not want : Servizio di rifornimento. I have have been charged : 17,21 EUR. I did not ask for nor request this. Please deducted this cost. "

" Hire of the car was expensive. The car was very ordinary. The first car offered was badly marked ; there were more marks on the car than logged on your system therefore another vehicle was asked for. I had explicitly stated that I did not want : Servizio di rifornimento. However, I have have been charged : 17,21 EUR. I did not ask for nor request this. Please deducted this cost. The car was returned to you with a full take of petrol in any case. I believe that if you check the original details (for 1st car offered) you will see that "Servizio di rifornimento" was not requested. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PISA, IT - Reviewed by DANIEL - 27 June 2022

" Would definitely use Auto Europe & SIXT again "

" Friendly & helpful staff "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MILAN, IT - Reviewed by MARTIN - 16 June 2022

" will use Sixt every time we hire in future "

" first class service and no issues on return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by MICHAEL - 08 June 2022

" We thought Auto Europe had sorted out the car but when we got to the counter we were informed that you had not provided enough insurance cover which we subsequently had to pay an additional £241.65 plus £300 deposit which we got the deposit back. Sixt did say if we tell you that you should refund the insurance cover you provided. I would be keen to see if this comes through as it would certainly sway my view as to whether I would use you again. If I was you I would speak to Sixt about this and address the issue between you both. "

" Got to the counter where it was bedlam with the staff just increasing their sales rather than concentrating on service. The drop off was blocked off and was not manned the first time we went into the car park meaning we had to drive around and then try again. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 10

ROME, IT - Reviewed by NICHOLAS - 08 June 2022

" We were very impressed with the quality of the people who greeted us at pick up and drop off and the quality of vehicle also, "

" Reception staff were very friendly and very helpful about the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by DAVID - 05 June 2022

" The booking process online was easy. We have ysed AE before so already had an account. The Sixt staff were very good in Pisa, speaking good English. The car we were allocated was better than we expected and was very good. The return was easy too with a lady meeting us to collect the keys. My only complaint is that we did not receive the hire agreement and contact details by email as advised. We got a puncture during the rental and fortunately we managed to get it mended locally, otherwise we wouldn't have had any phone numbers for recovery services. "

" The staff were very good in Pisa, speaking good English. The car we were allocated was better than we expected and was very good. The return was easy too with a lady meeting us to collect the keys. My only complaint is that we did not receive the hire agreement and contact details by email as advised. We got a puncture during the rental and fortunately we managed to get it mended locally, otherwise we wouldn't have had ohone numbers for recovery. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by ROBERT - 15 May 2022

" The vehicle provided was slightly below that expected, a BMW 2 series GT compared to a BMW 3 series. Still an excellent car and whilst possibly technically in the same group, AutoEurope offered both ...but with a price gap between them. "

" Overall excellent, but pick up was affected by all computer systems being down and drop off was a little slow, with the vehicle check taking longer than usual. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

GENOA, IT - Reviewed by VIVIENNE - 29 April 2022

" Booking was straightforward but I didn't get the car size requested "

" There were no available cars in the size range requested. I did not want an upgrade. On cost please can you check I didn't pay for extras like snow chains, children chair etc. Luca the agent was very helpful indeed.Booking "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by LEWIS - 24 April 2022

" Easy to book "

" The staff at the SIXT desk were very helpful and friendly. A great start to the holiday. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by FAUSTO - 19 April 2022

" Dreadful. "

" There was nobody at the desk. I had no car. I incurred extra costs. I expect a full refund as a minimum or will be taking it up with my credit card company. Please note that I have already written to you but have not had a reply. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

NAPLES, IT - Reviewed by MIHAILO - 08 April 2022

" Efficient staff and organisation. Nice modern car, clean. "

" Efficient staff and organisation. Nice modern car, clean. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by SUZANNE - 04 March 2022

" I have no problem with SiXT but I was not impressed with the service provided by autoeurope when I encountered a flight delay. Outbound flight had a long delay due to the knock on effect of the previous days storm. As instructed on the autoeurope site I contacted customer service to notify them of the delay and to give them information about expected arrival time. Customer service would not ensure that the hire car would still be available by the time I arrived. What is the point of stating on your website to inform you in the event of a delay? You can do nothing (as I was told by customer services). They said I should contact SIXT directly myself. Autoeurope agreed to send an email to SiXT in Catania to notify them of the delay as I was unable to find a contact number for the rental desk in Catania and could not action a delay notification on the main SIXT automated telephone response as it did not give a choice for later pickup. There was no option to speak to a customer service agent at SIXT. I contacted autoeurope to see if i could rebook the vehicle as your site was showing the same vehicle i had booked as being available (for less than I had originally booked it for) but was told I would be unable to do so. On arrival in Catania my booked vehicle was not available and they had not received any email from autoeurope. I had no option but to pay 200 Euros extra to rent an upgraded car as there was nothing else available. Poor service from autoeurope. I suggest you remove the statement you make on your website regarding contacting you in the event of a delay because it is a waste of time. Not sure I really want to rent from you again and I have been renting from you regularly for quite a few years. "

" I have always had good service from the SIXT team in Catania. Efficient, well maintained vehicles. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by FAUSTO - 20 February 2022

" Seem pretty competitive "

" I have been consistently impressed by this company. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by PAUL - 09 February 2022

" Simple to book and great value. Long-time Auto Europe customer. "

" Very efficient, great car, no spurious additional charges to dispute, which is refreshing! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by GUUS - 26 January 2022

" all went very well.great car "

" staff at Florence excellent, better than Pisa "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by JEREMY - 24 January 2022

" Have already commented in box 3 above "

" Generally the experience and car were good but: (1) the car we were given had no working satnav or map function. We were advised at pick-up that it did and/or could be somehow linked to our iphones to provide a sat nav system but, although we tried (& are experienced iphone / sat nav users) it wasn't possible. (2) the signage for rental car drop-off when returning to the airport is very poor/small by comparison with numerous other European airports and the particular car park entrance gate is not at all obvious. (3) Having finally found the entrance, there were zero Sixt-labelled available spaces so we had to use one for a different rental company (4) there was no-one from Sixt or Auto Europe in the returns car park so we were obliged to photograph the car all round in case there was a subsequent false claim of damage. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 8

ROME, IT - Reviewed by PETER - 07 January 2022

" Auto Europe provide a very useful comparison between hire suppliers and on this occasion were very helpful when negotiating a change of vehicle pick up time with the car rental company. "

" From ratings above, you will see that was an overall good experience. Nothing more I can add. Regards, Peter "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MILAN, IT - Reviewed by PETER - 04 January 2022

" First time hirer in Italy, so pleased it was a pleasant experience. "

" All went well, good service in Italy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by JOHN - 30 December 2021

" No issues "

" Same company complaint as with Avis Italy. They know in winter customers drive to ski resorts but the fill the windscreen washer with water. So it does not work and that's dangerous. In Germany, Austria and Switzerland this never could happen. Why are they so utterly stupid? I just find this incomprehensible. Which firm can I safely use in Italy? Do I need to bring my own washer fluid? "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 1

NAPLES, IT - Reviewed by DAVID JOHN - 25 December 2021

" Very easy, excellent car, very pleased "

" Very helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GENOA, IT - Reviewed by JOCELYN - 06 December 2021

" I have used Auto Europe several times now and have found them to be excellent. Always shows the cheapest options and very quick and easy to book car hire, really good service "

" Superb service from SIXT in Italy, really helpful staff, super quick collection at the airport. Would highly recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by BLAINE - 25 November 2021

" Well done "

" Good, easy , fast "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MASSIMO - 06 November 2021

" On returning the car guy was immediately available so no issues "

" Great location albeit couldn't use shuttle bus as probably not doing too many runs. Car was great. Staff were great. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

BARI, IT - Reviewed by IAN - 05 November 2021

" Auto Europe have always given me good service and good value car hire. "

" Service was excellent, good clean new car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by IAIN - 02 November 2021

" Excellent. "

" Everything was very smooth. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by CRAIG - 31 October 2021

" Great price and service! "

" Employee stated there were 2 scratches on the hubcap. We did not hit anything. We knew before that this was a scam that all the rental companies pull and took out the insurance for the reimbursable deductible. But it is still disappointing and disgusting that they rip off the insurance company in this way. meanwhile we found trash from a prior rental in the car. Guess they were not concerned with that. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by VITTORIO - 13 October 2021

" Got a better price through Autoeurope than going directly to company. "

" Received a prestige car as expected and ordered. The car was in very good condition. The location of Sixt at Naples airport is right at the terminal closer than all of the other hire car companies. The existing car damage was recorded accurately and no made up damage was reported after I returned the car. A smooth transaction with this company.. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by DAVID - 08 October 2021

" No issues with Auto Europe. have used you many times before. "

" We have used SIXT before who are always professional, speedy and have vehicles which are in good condition. the only negative this time was that the vehicle offered was an automatic and we had booked a manual. When we tried to change the car to a manual we were informed that all cars were automatic. This would put us off using SIXT in the future. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by FRANCESCA - 07 October 2021

" As above, but not exclusive to Sixt- All car hire company are currently working as a cartel to overcharge for insurance. As I visit Italy about 4 to 5 times per year it will reach a point where it will be more convenient for me to buy a car and stop hiring altogether. "

" Very good from the point of view of staff and management. Overall value however remains low due to the exorbitant cost of the insurance imposed by Sixt. This is not something down to the staff, who are incredibly well prepared and professional, but to the company itself. Average comprehensive motor insurance for a new small car may be between 500 and 900 Euro per year. Sixt's price is roughly 6 times that, which begs questions about the ethics of this charge. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by FRANCO - 02 October 2021

" very welcoming "

" Nice friendly staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by DEMETRIO - 29 September 2021

" Very happy "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by ALAN - 27 September 2021

" All very easy. "

" Car ran out of washer fluid and the AdBlu warning light came on / they say they will refund me the €15 to refill it. Still haven't received final paperwork. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VERONA, IT - Reviewed by MICHAEL - 27 September 2021

" I have been renting cars with AutoEurope in Europe for more than five years on the basis that they are very reliable and helpful. I look forward to using them again! "

" I have been renting vehicles in Europe, particularly, Italy, for more than 30 years and I have never had such an agreeable experience than at Verona airport. Simona was the consummate professional - helpful, competent, and cheerful, and even took time to telephone us during our time in Italy to ask how we were getting on with the vehicle (Simona had kindly upgraded us to a larger, more comfortable car!) Although a little more expensive than other car rental companies, the difference was so marked that it was more than worth it. I will certainly be renting with Sixt again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by PETER - 27 September 2021

" Easy to use "

" The car we were provided with was in no way in the same category as the one we booked. It was under powered and not suitable for our needs. On top of this Sixt insisted we paid with the exact card that we originally booked with which we didn't have with us. They wouldn't accept a debit card and so we had to use my wife's credit card and to do so they insisted she was added to the contract as a driver for the full period. this added an additional £165 Euro's to the bill. It wasn't the greatest start to the holiday. We've booked with them for the last 10 to 15 years but won't be booking with them again. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by STEWART - 26 September 2021

" Better communication and signage regarding the relocation of the Sixt desk would have been appreciated "

" Better communication and signage regarding the relocation of the Sixt desk would have been appreciated "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BRINDISI, IT - Reviewed by RICHARD - 25 September 2021

" very good "

" The Sixt pick up in Brindisi and drop off in Catania were both excellent. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by CATHERINE - 23 September 2021

" Easy to get to, helpful staff (Marta) clean office area with hand sanitizer, comfortable car, no delay at return. "

" Pleasant and efficient. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by CHRIS - 22 September 2021

" Auto Europe very good, handover girl at Sixt checking car back in also very good, but PLEASE, take out this ridiculous hard sell at pick up of over €350 more for 9 days insurance when you have it already, it is terrible. It ruined the experience . "

" Picking car up from Catania airport was horrific. No queue, but Sales girl Ms Alessandra C gave me very hard sell on buying more insurance even though I have Car Hire excess insurance, and in 30 years have never needed to use it. I did not buy the insurance, but was told 'over 90% of people come back with damage on cars' , you haven't seen how terrible the drivers are in Sicily, if you have an accident no one (the police) will give you the correct paperwork to be able to claim , etc etc. I expect this kind of hard sell from nasty rental cos like OK and GoldCar, but not Sixt, who we went with as a proper rental co. I was left wondering why we had come to such a terrible country and it ruined the 1st day of driving around. In fact the drivers in Sicily were much better than Mallorca ! "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by ANTONIO - 17 September 2021

" Very disappointing. I expect to be called. Thank you. "

" FYI I sent this email on the 26th of July and I am still waiting for an answer. Dear all, I hope this email finds you well. Please be aware that due to severe weather condition my flight was delayed and landed just after 11 pm yesterday. I went to pick up my car but it was given away already. You can imagine my disappointment & frustration. I had also to pay extra 300 euros to rent another car as no availability of similar one previously booked. I would like to be compensated or refund for extra charges please as I do believe it wasn't my fault that the flight was delayed and my booking was given away without any concern whatsoever. Original flight : AZ0205, connecting flight AZ0205. Please advise. Looking forward to hearing from you. Best regards. Antonio "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 6

CATANIA, IT - Reviewed by PETER - 17 September 2021

" Good selection of vehicles available "

" Very good experience overall. They have two desks in the terminal and sometimes only one is open. Not the cheapest but worth it for a hassle free experience. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by NICHOLAS - 04 September 2021

" Very good. Just need to provide guidance on how to exit car park "

" Location of counter and car excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by NICOLO - 24 August 2021

" Very poor. "

" I've been charged for 3 days despite having had the vehicle for less than 48 hours. Also, it took over 30 minutes to return the car at Milan Central station as parking would not open and no one was answering my repeated calls. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 7

ROME, IT - Reviewed by RUPERT - 24 June 2021

" G "

" They are trying to change me for damage to the vehicle that was already done before we took the car. We have proved this as we took pictures before we took the car. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

NAPLES, IT - Reviewed by THOMAS - 27 May 2021

" Good "

" Fast & Prompt, on Terminal, into your car within 5min "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by DAVID - 29 October 2020

" Very swift, allowed us to pick up the car earlier than booked and very friendly! "

" Very swift, allowed us to pick up the car earlier than booked and very friendly! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by JOEL - 28 October 2020

" Overall a great experience - we had a great car and good support. I also felt confident that if anything went wrong I could phone up AutoEurope and get it resolved- that's a big added value of having a broker. "

" Smooth pickup, upgrade to better car. Excellent vehicle in top condition. Only snag was they sent me the details of someone else's rental to my email account which made me anxious I was to be held liable for his rental (was resolved). Very fast and friendly drop off of vehicle in perfect condition. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by LYNN - 16 October 2020

" I would rent from Sixt again "

" Every thing about the pick up and drop Off was very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by JAMES - 13 October 2020

" I have become hesitant about Auto Europe. They were always my go-to site for booking a car; however, I have noticed that refundable excess is becoming a rarity when I've booked some cars recently. This is one of the main reason I like Auto Europe and them not offering it on most rentals has meant that I've had to chose more-expensive options. "

" Sixt always give great, friendly and efficient service. They are my car hire company of choice "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by JONATHAN - 13 October 2020

" Rental companies need to be more proscriptive with regard to the use of something similar. "

" Class of car booked EDMR (Polo or something similar) turned out to be Lancia Ypsolom. This vehicle is more in the class of Fiat 500. Beside the Sixt Italian website doesn't feature Lancia's of any description. Had to upgrade to get something more comparable with that ordered. Stating something similar is all very well if something similar is offered. Being given a small car isn't. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

FLORENCE, IT - Reviewed by DAVID - 03 October 2020

" As above: particularly helpful and charming staff "

" Best rental in Italy by far "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by MONICA - 03 October 2020

" Auto europe still the best company to rent a car from. Only comment i would make is there should be an advantage in price for people who renting via Autoeurope for a last 10 years and regular rental nearly every month, there should be a special price for constant returning customers. Certainly now with tripled prices since last year rentals. "

" So far this year the best experience was with six. Far above other suppliers concerning service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by JOHN - 28 September 2020

" We have used you for nearly 20 years and are very disappointed by this experience. I have emailed the contact department "

" Sixt were very good but not very happy about customers arriving with the expectation of a free additional driver which created an atmosphere for both client and desk staff "

Value for Money: 2
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by MARK - 28 September 2020

" For the last two years of booking via Auto Europe, the sales link has suggested a "free additional Driver" but once the booking has been completed, there's no sign of this on the voucher, and this has ended up either costing me more, or has resulted in me not putting my wife on the car. This has been incredibly disappointing and something I will be very careful with going forwards. I feel like I've been swindled. "

" They were fine, though I would've still preferred the Mini over the BMW "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

OLBIA, IT - Reviewed by PAUL - 25 September 2020

" Everything went so smoothly & easy . SIXT are certainly a company I would recommend and there cars are superb "

" Great company and fantastic car provided "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ROY - 25 September 2020

" N/a "

" N/a "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by MICHAEL - 23 September 2020

" Sixt did not have an appropriate vehicle. Auto Europe refused to cancel the voucher so it cost me nearly 300 euros. I have contacted Auto Europe a few days ago to start a dialogue but have had no reply. "

" They did not have the vehicle I had booked. However, they did everything they could to help me secure an alternative despite Auto Europe being obstructive. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by ROBERT - 22 September 2020

" Very pleased with whole experience and will book again. "

" Very pleased with whole experience, cars are great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by RICHARD - 17 September 2020

" Faultless "

" Polite and efficient. Larger vehicle than booked, at no extra charge. Helpful and friendly staff on pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by MARTIN - 08 September 2020

" Always competitive "

" Was provided with two options of an Audi A3 s line or bmw 1 series so two quality cars. The girl on reception was very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by FEDERICO - 29 August 2020

" Hire desk is in the main building as soon as you come out so no walking required. No waiting time, car parked very close. Car in perfect conditions, clean, with screenwash for once.. Even got a better car than the one ordered. Thanks "

" Best experience in 10 years using Auto Europe in Sardinia "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRINDISI, IT - Reviewed by NEBIL - 21 August 2020

" All in all a horrible and stressful experience , will not be using Auto Europe or Sixt again. "

" Absolutely abysmal. Not the car we ordered. Minimal service at pick up, no walk through of the car or run through of car condition, no explanation of whether to return full tank or what type of petrol, all this had to be guessed by ourselves. At drop off literally no checks so a case of your word against theirs, no one at the counter to pick up key so had to left in a box, no explanation of where to park the car at drop off so again complete guess work. Now I have been charged a large additional amount to my card post rental despite already paying for the rental, with no explanation whatsoever, and I cannot get through to customer services by any means. Disgraceful service, feel robbed of my money. Would not recommend using Sixt at all, should be avoided. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ROME, IT - Reviewed by GRAHAM - 20 August 2020

" Very good car and easy pick up and drop off "

" Very good service- friendly and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by NIALL - 17 August 2020

" Auto Europe gave the impression that the cost of the car hire was taken care of with the online booking. This was patently missold, since I was not able to collect the car without additional deposits and insurance requested by the provider. Absolute shambles "

" SIXT layered 700 euros of insurance on top of the policy that I took out with the original Auto Europe booking, the cost of which was not clear. Additional deposit was asked for that was not clear in the auto Europe booking "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by MATTHEW - 11 August 2020

" It was easy but ultimately Sixt did not deliver expected service so I cannot therefore rely on Auto Europe either. "

" The car was brand new, but not what I ordered meaning we were a little limited in suitcase space, I wanted a people carrier. I also wanted a Full/Full petrol policy as I only used half a tank but they insisted I had full/full. Ultimately it cost me £80 extra, so not very happy. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by FRANCO - 04 August 2020

" By using your website is strait forward way of selecting choices of different car rental company with exceptional price guidance "

" Like any other company used in the past have been excellent, believe it's your committed customer satisfaction that has made me to use as a rental company provider, many thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by CHRIS - 31 July 2020

" See above! "

" One of the best car hire experiences I've had - and Ive had a few! Matilde was extremely friendly and competent and offered us a free upgrade which we glady accepted. Would def recommend. Only vague issue was no shuttle running (due to Covid) so we had to walk over half a km back to the terminal in the heat with two kids a bunch of suitcases and two car seats which was no fun. No mention of this at booking. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by STEPHEN - 16 July 2020

" AutoEurope tried hard by phone to resolve the issue but their was limited availability at such shirt notice. Sixt should have notified AutoEurope that they held no manuel vehicles in that class on the whole of Sardinia and removed te option for the selection panel. "

" Despite having requested a manuel gearbox, they only had automatic in their fleet. Took 2hrs with young children to resolve the situation which, in the end, remained unresolved and had to accept automatic with hyper sensitive breaks. First few days of hire felt very insecure, especially with young family in car, hence request for manuel. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 5

VENICE, IT - Reviewed by JEFFREY - 27 February 2020

" Always seem to get a good experience when booking via AutoEurope, easy website to use. This year with Sixt was as good as any. "

" Excellent - no queue at the hire desk, whereas other operators seemed to be overwhelmed. Virtually new car provided and drop-off was quick and easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by JAMES - 26 February 2020

" Disappointing response from Auto Europe when our flight was cancelled due to Storm Dennis . "

" I was very pleased that they held onto the Vehicle despite our flight being cancelled and Auto Europe saying that they had no obligation to honour the Voucher after 2 hours "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ALESSANDRO - 07 February 2020

" Renting a car in Catania, which I have done many times over the years, is generally a painful experience. Cars are often not clean or what one would expect from the description at the time of booking and staff at the rental places can often be very rude, dismissive and even aggressive. "

" Staff at the check-in desk was very rude, presumptuous and unhelpful. Overall they were more interested in selling me additional insurance and optional items rather than helping with the booking. After repeating several times I did not want additional insurance, which I had purchased via Auto Europe I was treated as if I was somewhat lying, which was quite unbelievable and slightly grotesque. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 5

TURIN, IT - Reviewed by PETER - 30 January 2020

" very good "

" very good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GENOA, IT - Reviewed by PAUL - 14 January 2020

" Just what you want and hope for. A good car, good service and no problems! "

" An excellent car and very good customer service. One of the best rental providers at Genoa Airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by RONALD - 11 January 2020

" Auto Europe is normally my first and last port of call for a car but I will be shopping around a lot more in the future after the last two experiences "

" For the second time we did not get car that we had booked and had to pay more money at the desk for the BMW that we had not asked for. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ANTONY - 18 December 2019

" Ive used auto europe a few times and am happy with the service However, i am very disappointed to find i have had £84.93 taken from my account .Could you tell me what this was for? the car was returned in the same condition with a full tank of fuel as agreed Thanks "

" very courteous staff and a nice clean car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by PETER - 17 December 2019

" good "

" good "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BOLOGNA, IT - Reviewed by EVANGELOS - 03 December 2019

" In addition, although I booked an extra insurance Sixt did not recognise that and said that this is between me and the broker. "

" Sixt staff were helpful; the only main issue I had was that I asked them where to safely park the car overnight. They gave me a name of a car park, which I entered in the Sat Nav. I parked the car there overnight but the car was towed away the next day because there was a weekly market taking place there!!! Only one sign in Italian!!! I missed my meeting trying to locate the car and had to pay 130 euros fee to get it back. This completely destroyed my weekend and my experience with Sixt!!! "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PISA, IT - Reviewed by KATHARINE - 03 November 2019

" Always loyal to auto Europe "

" All ok, dropped the car and waited whilst sixt colleague checked car and confirmed zero damage. 5 days later receive email notifying me of damage that I apparently caused!! It's a joke! May need your help as I took out excess guarantee "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 8

CATANIA, IT - Reviewed by ANDREW - 29 October 2019

" Easy to use price comparison tool "

" No issues at all, quick and friendly service and car was upgraded at no extra cost "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by KEITH - 25 October 2019

" Auto Europe gives a good range of car hire options and an easy booking process. "

" Good Service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by SIMON - 21 October 2019

" Would highly recommend Sixt based on my experience "

" check in staff were very understanding that I was arriving late and gave a great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by DAVID - 21 October 2019

" All went well. "

" All went well. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

ROME, IT - Reviewed by IDO - 16 October 2019

" As we arrived, the lady in the counter saw our luggage and told us we won't have enough space for it. Even though we told her it will be ok she said the only car she has in the same category is being washed (BMW x2) and we'll have to wait for 30 mins. We know it's a lower category but she did not agree with us and we waited. Moreover, she said that the car insurance we got from you is not enough and tried to scare us in to adding 200 euros for their insurance and then we will get "free upgrade" on the car. As we didn't agree the upgrade was not suggested. "

" As we arrived, the "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PISA, IT - Reviewed by JAMES - 15 October 2019

" Very easy to pick up and drop off, no issues with either vehicle. Sadly trying to book for Palma July 2020 the prices are way above other main hire companies. Would definitely use Sixt again if the price was right, the ease of it all was very good. "

" Very easy to deal with as both women spoke very good English and we're trying and did provide a good service, 1 vehicle was not available as another family member had booked the same vehicle but resolved easily. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CATANIA, IT - Reviewed by SHAKUNT - 13 October 2019

" N/A "

" Counter staff are pushy to sell you extra insurance although I already had obtained Car Hire Damage Excess Gurante through Auto Europe. Also, though upgraded from VW Polo (petrol) to Fiat Ubo (diesel), it was not ideal. The look of the car is ugly and a quite sluggish. Sixt should have given us a better car. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BRINDISI, IT - Reviewed by KELVIN - 12 October 2019

" Enough said above. "

" What I thought I was getting & what I got was so dissapointing, we were so looking forward to driving a cute Fiat 500 & got what I can only describe as an absolute mousse! The only thing missing was a wheelchair in the boot. The Qubo is not a car you give someone when on holiday in Italy. I seen Sixt as a upmarket company, wow I got that wrong, won't be using you again & I have sent pics on Facebook to show your standards. The car was not clean in side or out, there was no water in the windscreen bottle. We made jokes about leaving g the cat unlocked so someone would steal it but one look at the car & you knew it was safe. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by GIUSEPPE - 09 October 2019

" Good, efficient service. Very convenient car collection and return "

" All went well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by KEVIN - 08 October 2019

" Car was in good condition with SatNav at no extra cost. Great service "

" Smooth collection and delivery. The member of staff was very pleasant and explained everything clearly and we are dealth with very efficiently "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by CLINTON - 03 October 2019

" No real experience with Auto Europe, they just took my order. "

" The vehicle had a lot of damage and as I was using it as a wedding car for my daughter I had to get another car from a friend to use on the day. Signage to return car to Pisa airport were very poor. Resulting in frustration and wasted time. Eventually found it after driving the wrong way down a restricted area. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 3

BARI, IT - Reviewed by ANA MARIA - 02 October 2019

" Hidden fees and costs "

" Overall great experience "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by JON - 01 October 2019

" Auto europe website is very good so I will most likely use them again "

" Sixt have charged for an upgrade which we did not request. They in fact gave us the vehicle that had been booked but still tried to charge an upgrade. The counter staff also tried to get us to return the vehicle earlier than the time we had booked it but we refused. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by DOROTHY - 01 October 2019

" Always use auto europe....no hidden costs, reliable rental experience, value for money "

" Not shown any controls....had to ask "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

PISA, IT - Reviewed by GERARD - 01 October 2019

" none "

" none "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAMEZIA TERME, IT - Reviewed by ANDY - 27 September 2019

" Very easy process to book car "

" Friendly and helpful staff, a very satisfying experience from start to finish. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by PHILIP - 24 September 2019

" Good rental, quick service and an excellent car "

" Easy rental with location close to arrivals at Naples airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by MICHAEL - 24 September 2019

" Overall, pretty good. Car hire in Italy is not for the faint hearted but it all worked out OK in the end. "

" Car was a little bruised and battered at the start of the rental, but all scratches and dents had been noted on their paperwork and there were no problems when we returned the car. Return arrangements at Florence Airport were a bit informal. All parking spaces in the SIXT line were occupied, and the SIXT returns desk was not manned. Had to leave the key in the drop box with a note stating where they could find the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

VENICE, IT - Reviewed by JOHN - 24 September 2019

" Very good "

" Extremely efficient and pleasant staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by ELIZABETH - 22 September 2019

" Very good, will use again "

" Luxury Jaguar was scratched significantly from front to rear on the passenger side. Although it was clean and a good drive. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

TURIN, IT - Reviewed by PREMJI - 21 September 2019

" Fairly painless experience "

" Slight issue about paper license, however quickly resolved. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BARI, IT - Reviewed by RICHARD - 17 September 2019

" As above. "

" Efficient staff at the counter. However I feel I was pushed into excepting the upgraded car and had no option to accept the extra insurance despite showing proof of my pre purchased additional insurance. Thus making an expensive 2 week car hire. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by MICHAEL - 16 September 2019

" As above "

" Customer service recently has been excellent with sixt to the extent they are my preferred provider. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by ANDREW - 14 September 2019

" Overall much more streamlined than other companies we have utilised. "

" The process for picking up the car and dropping it off was swift and efficient. We were dealt with on both occasions by Alice who was delightful and very helpful. We have usually used Avis, and visit Pisa regularly, but we will now always use Sixt. The vehicle was also in very good condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by PAUL - 13 September 2019

" It's very clear that after this experience that 1) they don't put aside your vehicle at all and just find you something they have left, 2) don't buy the insurance from Auto Europe because the hire company don't have a clue about it and want to sell you there insurance and 3) probably best to go direct to a car hire company. Given all of this, using Auto Europe to just book a base car is fine provided you are aware of those caveats. "

" Unfortunately, Sixt wouldn't recognise the CDW and Excess liability insurance I had purchased from Auto Europe and proceeded to upsell us their own insurance. Given the circumstances of not knowing and being under pressure on the spot, we accepted their insurance. Also, the vehicle type we had ordered was not available and we ended up with an Audi A6 Estate. This was not ready and blamed on a broken car wash and more than an hour later we eventually got the car, which proceeded to break down around 6 miles north of the airport. It went into "limp home" mode and we ended up having to drive back through Catania, which was a nerve wracking experience only having just got the car! We had to return to Sixt to get a replacement car. This all took, in the end, several hours after having landed. The only saving grace was that the drop off was quick and painless. I am looking to get a refund for the insurance we didn't use. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

GENOA, IT - Reviewed by SALVATORE - 10 September 2019

" All good with Auto Europe "

" When I went to pick up the car they said they didn't have a BMW X1 (or similar) which I was expecting, first of all they tried to give me a smaller car, then a slightly bigger car then miraculously the car turned up which was cleaned and ready by the time I walked over to pick it up! I then missed the last petrol station before dropping the car off and thought it wouldn't cost much extra to get them to fill my car up but they actually charged me €132.90 for 3/4 of a tank! what a rip off! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by PATRICIA - 09 September 2019

" Very fast and efficient "

" Very fast and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by JASON - 09 September 2019

" Bad experience due to various issues "

" My flight was cancelled due to the French air system outage, I couldn't get a flight for days so had to cancel the holiday. I was explained by your team member that I couldn't get the car hire money back from sixt "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CATANIA, IT - Reviewed by PETER - 07 September 2019

" AutoEurope offers a good service with good selection and competitive prices. Simple to book etc. "

" Catania: Man on desk offered me an upgrade... but for an extra £150! Essentially a sneaky upsale rather than than an 'upgrade'. Only when I asked if it was for the same price did he acknowledge that it was an extra £12 a day. He then gave poor directions to the pick-up which meant spending 40mins searching with two young kids in tow. The car ran out of oil during our trip and the warning light was on from the start. I had to buy oil and add it to the engine. Car had a lot of scratches but lady looked over it thoroughly with us. As we hadn't paid extra for satnav they disable the integrated one - but did leave the card in the slot in the glovebox - quick tip there! On return the guy was really nice and efficient, had a quick look over, took a picture of the oil receipt and let us go. No attempts to blame us for any scratches. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ROME, IT - Reviewed by OLIVER - 05 September 2019

" i was massively overcharged "

" I was massively over charged "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by ROHAN - 02 September 2019

" Excellent "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by ALDO - 30 August 2019

" Great fast and right outside naples airport! "

" Nil "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by ALAN - 29 August 2019

" Autoeurope website clear and easy to use "

" Extremely hard sell on extras which ended up buying because they said the risk of car theft was very high in the area and our Autoeurope excess insurance bought would not cover it. Also additional charge for cleaning exterior and interior which were not 'excessively ' dirty but must be returned in state which car is collected. Never had this with other hire companies "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 2
Condition of the Vehicle: 10

ROME, IT - Reviewed by MICK - 27 August 2019

" Autoteurope have been a pleasure to do business with. "

" Car was missing drivers wing mirror cover and also had a dented rear offside passenger door. Disappointing as the car appeared fairly new, and we were told at pick up this was a free upgrade. We've subsequently been invoiced a further £240.00, (for what I don't know), which I have neither authorised or agreed to. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 5

VENICE, IT - Reviewed by JANA - 24 August 2019

" Not sure whats the difference as we only dealt with Sixt, so same comment as above. "

" Somehow, whatever deal you get online, you always end up paying double at the end. There are endless options and conditions and terms that all cost a hefty bit. Would have been cheaper to buy a car at that rate. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by NEERAJ - 21 August 2019

" When we reached to take the vehicle, we were informed that 1) the vehicle we have booked was no longer available and we will have to pay for vehicle upgrade. 2) SixT refused to honour the Insurance we bought through Auto Euroope website and we had no choice but to buy Insurance again from SixT. 3) We were informed by SixT staff that it was not a good idea to book through Auto Europe. 4) We ended up spending close to £150 on top of the price we payed to book the car. 5) The Insurance we bought on Auto Europe website was a waste as it was not accepted by SixT and we feel cheated by Auto Europe. "

" When we reached to take the vehicle, we were informed that 1) the vehicle we have booked was no longer available and we will have to pay for vehicle upgrade. 2) SixT refused to honour the Insurance we bought through Auto Euroope website and we had no choice but to buy Insurance again from SixT. 3) We were informed by SixT staff that it was not a good idea to book through Auto Europe. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 5

OLBIA, IT - Reviewed by NEAL - 20 August 2019

" Altogether pretty straightforward. "

" Staff were courteous and efficient. At the drop-off we were offered bottles of cooled mineral water, which was a nice touch. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by JONATHAN - 19 August 2019

" The Auto-Europe experience was fine. However the Sixt service was shocking. "

" To whom it may concern, I am writing this email from my holiday destination in Les Arcs, in the French Alps. We picked up our hire car from Milan Airport on Wednesday 7th August, at approximately 8pm. The car was well presented and only had around 5,000 miles on the clock, so we set off to towards Les Arcs. Our group consisted of myself and my wife, plus our 14 and 11 year old children. Our route took us over the high mountain pass between La Thuile (Italy) and La Rosiere (France), via the Cole de Petit Saint Bernard. We crossed this pass at around 12:30pm and descended safetly and steadily towards La Rosiere and on to Les Arcs. We were expecting to be safely in resort by 1:30am. On descending past La Rosiere, the front right tyre had a sudden blow-out and the pressure emptied itself within 10 seconds. I carefully parked the car in a suitable lay-by, off the road. At this point I was prepared for the standard, well practiced task of changing the damaged wheel for the spaer tyre. I anticipated adding about 20 mins to our journey, as I removed all the baggage from the boot of the car and carefully extracted the spare wheel from the rear. It was then that myself and my wife discovered that (a) the jack was missing the handle to raise itself and (b) there was no wrench to remove the wheel nuts. We simply could not believe this and proceeded to empty the car completely and even explored behind some of the car panelling to make sure we had not missed anything. But still no joy. The time was now approaching 1:30am and we realised that being on a dark, remote mountain road, the chances of getting help were extremely difficult. The children were really tired and everyone was looking forward to getting to bed in our destination. Realising that we were in a helpful suitation and there was no way we were going to be able to now switch tyres, we proceeded to try to ring the Italian Sixt emergency breakdown cover. After being on hold for 15 mins, this was going nowhere. Not what I would have expected at 1:30am, when any emergency was obviously going to be serious. Wth no luck getting through to the Italian breakdown service, we then tried the UK office, were we had more lukc getting through. They passed us onto a breakdown service, but for some reason they could not match our rental contract to their records and said they could send out a mechanic to help, but we would need to pay 400 Euros upfront for this service - which was beyond incredible! In the meantime we were resorting to flagging down passing cars and lorries to try to help us. Four vehicles did kindly stop, but unfortunately none of them had the right tools to help us. The time was now about 5:30am and we had been stuck on the mountain for about 4 hours. My wife then eventually got through to the Italian breakdown service and after repeated calls finally managed to get them to agree to send out a local French mechanic. He eventually turned up at around 6:15am and very efficiently jacked up our car, released the wheel nuts and replaced our wheel. We finally reached our destination 6:30 hours behind schedule at around 7:30am! This whole, incredibly stressful experience was the direct result of the hire car being incorrectly setup for use.To supply a rental car to. family on holiday, without the right tools to fix a simple flat tyre is beyond belief and is also very dangerous. A task that should have taken 20 minutes ended up taking 6:30 hours and completely ruined our fist day's holiday and mean we were incredibly stressed and exhausted. To top things off, I have had to give up another day of my holiday looking for a garage to replace the tyre (at a cost of 120 Euros), when it was the tyre side-wall that had perished and blew-out, rather than a classic piercing puncture. I had to drive to the garage, with the knowledge that the car stil does not have a wrench or a working jack - so I cannot imagine the situation if I was to have another puncture! I cannot believe that this situation arose and I would very much like to hear your thoughts on this, plus I would expect to be compensated appropriately for all costs incured, plus for the loss of holiday and inconvenience caused when stuck on the roadside. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 1

BRINDISI, IT - Reviewed by ADAM - 13 August 2019

" Best one yet "

" Best one yet. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MILAN, IT - Reviewed by OLIVER - 12 August 2019

" Excellent. "

" Relatively painless pickup and very quick drop off. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by PAUL - 10 August 2019

" Only if the check in was faster "

" Need to be faster at the book in desks "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ADAM - 08 August 2019

" Service seems good but would question if the price paid before hand covers the actual hire charge. "

" Car was really nice however we were charged extra than agreed to return the car empty of fuel. This was agreed at 55 euros yet my card was charged £69 on return to the uk. It looks like this is made up of a fuel cost and a shortfall of the voucher cost I paid to autoeuope. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by IAN - 01 August 2019

" Booking through Auto Europe gave us additional reassurance in an area noted for car rental problems. During the booking experience and thereafter, we were happy that we had made the right choice. "

" This was an efficient service, both at pick-up and drop-off. We had booked for a VW Polo or equivalent, but were offered a Citroen C3 instead, as it had a larger boot. The condition of the vehicle appeared good, but the car's performance seemed so poor that we suspected there was a problem with the vehicle. After refilling with good quality petrol, the performance improved substantially. That led us to suspect that the car had been supplied with degraded fuel. Just prior to returning the vehicle, we refilled it with fuel only to find that the fuel gauge showed only about 80%. After another attempt to refill at a separate filling station just along the same road, the fuel gauge again showed only 80%. We were assured by Sixt that this is a common problem with Citroens. We were quite surprised, then, to be charged around €10 for extra fuel in our final invoice emailed to us after our return to the UK. Reading about other car hire experiences in Southern Italy, on the whole, we feel that we were treated reasonably well and would be happy to use Sixt again. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TREVISO, IT - Reviewed by KEITH - 30 July 2019

" Very good experience from start to finish "

" Very smooth, great staff, great car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FLORENCE, IT - Reviewed by DINARA - 26 July 2019

" Very good. Happy "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by JONATHAN - 15 July 2019

" Auto Europe is great, good customer service and free cancellations mean you really can get the very best rates! "

" On first impressions Sixt were excellent. They upgraded us for only 5 euro a day to have a car with GPS and additional driver. We were presented with a brand new Volkswagen Golf and were very happy. However the GPS didn't work and we didn't realise this until we got to our destination as we didn't need it right away. So phoned Sixt and were advised to come back to the airport where they would replace the car for one with a working GPS. So we drove back to the airport (about 1hr 30mins) and were presented with a very different situation. The counter personnel wasn't interested, and just said we could take a standalone GPS as there was no other car available. However we upgraded the car to have this integrated and drove 1hr 30mins out of our way whilst on holiday to resolve this as we planned to do a lot of driving requiring GPS. He eventually waived the upgrade fee which was satisfactory but meant that the second driver wasn't included on the car. However we found out that the second driver was never put onto the contract as she was 24 and that would mean a young driver surcharge would apply. We were specifically advised in the first instance that the young driver surcharge did not apply and she would be added on with the upgrade fee. Had we not gone back she would have driven hundreds if not thousands of miles uninsured! Extremely disappointed with the advice received. We in the end, after a long discussion left with a car with no GPS and no additional driver but didn't pay the extra fee so not all lost asides from a big waste of time. The car was great, and the drop off was easy and quick - however I am still yet to receive my final invoice from Sixt. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by JACK - 13 July 2019

" I feel ripped off by this experience. I did not agree to additional insurance. I agreed to the young driver costs but not the huge sums I have had to pay for insurance. I paid with Autoeurope for this cover and should not have been made to pay for it twice. "

" We were charged additional sums and they declined to accept that the voucher from Autoeurope included the insurance. The rental then cost an additional 400 pounds. This is unacceptable "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

VENICE, IT - Reviewed by MARTIN - 13 July 2019

" No issues with service from yourselves but felt ripped off by Sixt "

" Vehicle reserved was a VW Touran (or similar) but on arrival we were provided with a Fiat Qubo but without any reduction in pricing for what is obviously a lower group vehicle. This was more annoying when we collected the vehicle as it was parked next to Touran which a Sixt employee was showing another customer around! Whilst the vehicle was adequate for our purposes it was more cramped than the vehicle ordered "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ANDREI - 10 July 2019

" Ok. As it should be. "

" Positive experience, new low-mileage car offered and rapid check-in and drop-off process. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

ROME, IT - Reviewed by CLEMENTINA LOREDANA - 09 July 2019

" Big thanks !REALLY ENJOY MY TRIP AND I WILL RECOMANDED TO MY FRIEND TO WORK WITH YOU!EASY TO BOOK THE CAR ,EASY TO PICK ,,,NICE CAR ,,,AND YOUR STAFF VERY FRIENDLY!WAS PERFECT ! 10 PLUS!!!!!! "

" big thanks!really enjoy my trip ,.easy to pick the car ,your staff very friendly ,,,the vehicle good conditions ,,,,! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by DOMINIC - 09 July 2019

" . "

" A little too pushy on selling insurance etc. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ROME, IT - Reviewed by STEVE - 09 July 2019

" Paperwork from AutoEurope directed us to the collection point rather than the cashier - but the staff at the collection point were very helpful "

" Incredibly smooth and professional experience - well done "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ERIK JULIAN - 20 June 2019

" The car was fine and fit for purpose. The billing was a shock and complicated as the final invoice came to over twice my initial all-inclusive payment. More information should be provided about excess insurance charges when a booking is made. "

" I don't understand my bill. I prepaid £269.98 for my car hire and yet this was shown as a credit (Voucher) on my final invoice of only €262.06. This cannot be right otherwise the exchange rate used was €1 > £1. Please check and advise. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MILAN, IT - Reviewed by STEPHEN - 18 June 2019

" All worked very well "

" excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by JOHN - 13 June 2019

" Excellent. "

" Excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by IAN - 11 June 2019

" Very smooth and straightforward; good value for money. "

" All good except for the ~1.5 hour wait to complete the contract and pick up the keys to the vehicle. This was with about four customers in the queue before me. The car return process was excellent, with positive confirmation of no damages, etc. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by MARIO ANTONIO - 28 May 2019

" Please see above. It relates to all hire car companies in Italy. I would appreciate an email explaining why this happens. thank you. "

" even though I took out full insurance with AutoEurope, they still said that I was not fully insured and I took out more local insurance so as to have 0 excess charge. This ALWAYS happens when I rent a car in Italy. I will only get minimum cover with AutoEurope next time. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by JAN - 25 May 2019

" THanks "

" Thanks "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PISA, IT - Reviewed by GERALD - 25 May 2019

" Overall using Auto Europe and Sixt was a pleasant and easy experience "

" When we picked up car the Sixt representative told us we needed ro buy more insurances and that the excess guarantee I had got from Auto Europe was difficult to use if required. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ALESSANDRO - 29 April 2019

" Overall a very good experience and more importantly we got the car we actually booked! "

" - "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PISA, IT - Reviewed by BRIC - 22 April 2019

" As above. As mentioned, the absence of puncture and windscreen coverage booking via AutoEurope did not make it cost efficient. "

" Overall experience was satisfactory. client sales people were friendly & efficient. however, I was surprised to learn my booking via a broker (AutoEurope) did not include windscreen protection, nor tyre puncture repair/recovery. hence, my daily rental added Euro15 per day.. which did not make the reservation via AutoEurope competitive at all. In addition, more clarity of which vehicles are assigned to which car class will improve customer experience and provide more clarity when collecting the booked vehicle. I reserved a Fiat Tipo estate ("or equivalent) but was offered Citroen Cactus or Fiat Doblo. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BERGAMO, IT - Reviewed by GRANT - 21 April 2019

" Bad experience with sixt, not sure who was at fault... "

" No manual car available in category paid for, only automatics and smaller models available. Was downgraded to manual estate car. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by ANDRIS - 10 April 2019

" Easy as click-click-done. "

" Very fast and polite service, no issues at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TURIN, IT - Reviewed by GEORGE - 02 April 2019

" We will never use this company again, and have urged others to do the same. The customer service we recieved from the gentleman on returning the vehicle was not acceptable. "

" We were given a car with the wrong type of fuel. Despite requesting a car with snow tyres, there was no provision or option to provide winter diesel. The diesel froze. When returning the car to SIxt and reporting the problem (and the costly repair) the staff were rude, and not sympathetic at all. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 3

MILAN, IT - Reviewed by SEAMUS - 21 February 2019

" Terrible when I landed, better the next day. "

" Guys my easy jet flight was late and the car hire was closing @ 11:30 when I got there. They say my booking was cancelled and to come back the next day. I had to take a hotel at the airport overnight (€108). To be fair the guy on the desk did a great job sorting it out in the morning and was unhappy the employee the night before did such a poor job. I dont know if I am due any compensation but I am definitely unhappy. I also did not get the car I ordered and had to pay extra insurance. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by STOYAN - 06 February 2019

" excellent "

" excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by ALEJANDRO - 25 January 2019

" Na "

" Na "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 9

ROME, IT - Reviewed by LAWRENCE - 23 January 2019

" See above "

" The young lady receptionist was very friendly and efficient. She did try to push the extra insurance cover which I had already purchased from yourselves but was not aggressive (as I have found in the past with other hirers eg Hertz) and soon let the matter drop. Overall a good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by BENITA - 08 January 2019

" Auto Europe are a bunch of thieves and tried to charge us twice for the same car hire. They were absolutely useless and not helpful at all when we advised them that our plane was going to be late on arrival and the car hire company Sixt will not be open to give us a hire car. Auto Europe were going to cancel our voucher and make us pay full fare for another voucher but luckily Sixt helped us the next day. We have put on social media for everyone to not use AutoEurope ever again. Bunch of thieves they are, trying to rip us off. Customer service is absolutely lousy. "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by IAN - 08 January 2019

" Good positive return no issues quick . "

" Very helpful on arrival quick and no issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by GIOVANNI - 04 January 2019

" I like Auto-Europe, but I could not call outside office hours, which end at a very early 1PM! "

" Although the check in counter staff was lovely, she charged me for extra insurance protection without my knowledge, even I specifically said I did not need it as I'm covered by my American Express Card Insurance. "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PISA, IT - Reviewed by OLIVER - 25 November 2018

" Sixth in Italy is terrible. V good elsewhere "

" Car category not available and alternative poor. Not clear how the excess works. Now I do. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ROME, IT - Reviewed by PAUL - 21 November 2018

" Having previously gone direct and had issues on prices being increased etc. I would only use Autoeurope in the future. Every time I have used them it has been faultless "

" 10 minutes to book the car out 10 minutes to book the car in No complaints. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TURIN, IT - Reviewed by DAVID - 04 November 2018

" ... "

" Good but a little too keen to push extras. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALERMO, IT - Reviewed by IAN - 31 October 2018

" Good overall experience "

" The add on insurance offered for three days worked out at 1/3rd of my annual premium in the UK (on a Bentley Continental) - total rip off The drop off point at Catania was very hard to find, the only sign there was had dropped and twisted so could not be seen, would not be so bad but the drop off point is very tucked away. The car was great, service people were personable, polite and helpful "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10