Auto Europe
- North America
- Central America
SIXT PORTUGAL CUSTOMER REVIEWS
- 7.9
- 8.2
- 8.8
- 8.6
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
SIXT PORTUGAL Car Rental Reviews
Average Rating for Sixt :
PORTO, PT - Reviewed by ADRIAN - 15 September 2025
" All very good apart from the final bill as described "
" Everything was apart from at the end when I received a bill for £214 with no explanation whatsoever. I am not saying the amount is wrong it is I just don't know what it is made up of "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PORTO, PT - Reviewed by STEVEN - 28 August 2025
" Really bad hard sell of additional insurance by Sixt. "
" There was a very hard sell on additional insurance including a number of lies told by the agent about this. I was not impressed. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LISBON, PT - Reviewed by PEDRO - 27 August 2025
" All in all, every good. "
" Great service by the team and we were upgraded as our class car was not ready. The only negative and it is a small thing is that we had to wait 15 minutes on returning the car as there were not enough spaces in the return bay for us to enter, so we and one other car had to wait before space became available but the staff were apologetic about the wait. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ZSOLT - 26 August 2025
" Easy process to rent a car and competitive prices "
" SIXT Lisbon airport made 2 authorizations for the same rental and later refused to help with it. I still have a rental deposit blocked on my card. Their customer service was not helpful at all. Very disappointing "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by IAN - 13 August 2025
" SIXT staff were polite and courteous, inspector was really helpful when I pointed out existing damage on the car. He showed me images and a desription of the damage which made me comfortable taking the car with the damage. Lady at the checking desk was also very nice and apologetic about the additional insurance but I was charged 23 euros per day!!!! "
" At booking I opted to pay for complete insurance cover. When I arrived at the terminal I was told that I did not have this and had to pay £250 over and above the rental charge of £500. Everything else was fine but really disappointed at having to pay an additional charge when I had budgeted for my holiday. When you select complete cover you expect it to be just that! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LISBON, PT - Reviewed by HENRY - 12 August 2025
" Frequent user of AutoEurope for well over a decade, have always had a good experience with AutoEurope. "
" At collection, hard sell of additional unwanted services (fuel pre-payment, tolls service) which were not clearly explained but did incur additional fees to the user. Then on collection, charged a usurious cleaning fee post handover with no notification. This is despite a clear sign-off provided by the person receiving the car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
FARO, PT - Reviewed by GAVIN - 11 August 2025
" Great experience "
" Great . No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PAUL - 17 June 2025
" Efficient, car was brand new so that was a nice treat. Will book with auto Europe/Sixt again "
" Very busy collection office, queued for approx 40 mins. After that the paperwork was quick and the car was fantastic! Drop off was also busy but efficient and had no problems at all. Very happy "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MOHAMMAD - 15 June 2025
" Had a great experience with Auto Europe, calling was easy staff very kind and quick to sort my queries. Sixth staff was unpleasant as he kept forcing us to pay extra, apparently to buy a basic cover with no excess as I would've had to pay excess if car was damaged BUT Auto Europe would've refunded me so I didn't need to pay Sixth extra afterall. Dropping the car was very easy and quick that Sixth staff was much better. Becareful when you pick up car use your initiative make you sure you have the voucher in front of you to use to EXPLAIN information to them. "
" It was very easy to book with Auto Europe, calls were answered extremely quickly. Really happy with their service. Sixth staff was trying to force us to pay extra on the desk but I had the voucher explaining i don't need to, it took a long time to sort it out, in the end I didn't pay extra, picked up the car and dropped it off which was so easy. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DAVID - 26 May 2025
" I wanted to ask about some of the procedures needed for this car, but before I could ask, the assistant he had gone and I had to work things out by trial and error. Not ideal or particularly safe. "
" Waited an hour to see someone and then had to push in. Very inefficient system. I booked comprehensive cover, but was told I needed more. Very stressful "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SIMON - 12 April 2025
" As above Lie the choice your website provdes and includes insurance "
" Apart from a queue and wait to get the paperwork and keys, it was fine, though you took a number and having ordered through you rather than direct our number had a lower prioity than direct bookers. Car was as booked and fine, Drop off was easy and efficient. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by CHRISTOPHER - 09 April 2025
" Very annoying as we have never had these problems with other companies Zest /Car Jet / hertz/ Europcar Disappointed "
" All went ok but SIXT did not recognise the liability insurance you sold me when I booked on your site Had to accept taking liability myself or pay another 207€ for their cover I refused also they no longer do full to full fuel so you end up paying more as their invoice gets 23% tax added "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTONIO - 07 April 2025
" Very happy "
" Very happy 5stars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JOHN - 02 April 2025
" I expected to pay approx. £20 for tolls and petrol but got charged £35.97. No breakdown received so it's difficult to challenge. However, this experience is still better than one with Goldcar last year which was truly awful. "
" Tried to pressure me into an upgrade, then additional insurance. When I refused tried dcare tactics over what could go wrong. Very disappointing. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LISBON, PT - Reviewed by MICHAEL - 19 February 2025
" Not Auto Europe's fault "
" Waited a long time at reception for them to find a car for us (clearly they didn't have one available), eventually they told us to go to the pick up point where we were presented with a standard 2-door mini. For four adults, one of which was wearing a surgical boot after rupturing his achilles. We had booked an intermediate SUV. Another long wait for an alternative to be delivered from elsewhere, and the car was still smaller than ordered (Citroen C4). No remorse, no apology. Terrible service. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 1
PORTO, PT - Reviewed by RUI - 30 January 2025
" Absolutely awful and will not be using this again. "
" When I arrived to collect the vehicle, I waited 2 hours before being attended. Staff were rude and not helpful. Since returning the car and returning to the UK, I was charged £70 which I didn't know what it was for. When I called they said it was for the GPS which I did not use or request. I am trying to deal with the issue but so far I have had no luck. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by RAFAEL - 22 January 2025
" God "
" Very gude "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PAULA - 17 January 2025
" Good as always, been renting with Autoeurope for over 12 years I think it says it all. "
" Good company. Good cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RUI - 07 January 2025
" Nothing to add; very happy with the experience as usual. "
" Friendly staff, no issues. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by PETER - 26 November 2024
" All good. "
" All good; no problems at all. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by MICHAEL - 26 November 2024
" It was not acceptable that you refused to contact Sixt when I informed you that I would be late picking up. Sixt told me that other brokers contact them even after the contract has been cancelled due to a late showing. "
" My flight to Madeira was delayed due to strong wind so we were diverted to Porto Santo for a few hours. I emailed AutoEurope to advise that we would be late with our pick up. I was due to pick up by 12 noon and emailed you at 12.15 which was the earliest I could as we were in a plane with devices in flight mode. I asked you to inform Sixt that I would be late but you refused. Battery was now flat on my phone so I couldn't phone Sixt. I ended up having to pay an additional 300 euros as my contract had been cancelled. This was totally unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 20 November 2024
" Very unhappy with SixT. Good car and pick up and drop off easy. I questioned the insurance element on my rental document as I emphasised I already had cover but was told not to worry. They also charged me 17 Euros for road tolls gear when I told them I wouldn't be using the A road. I may get this back in 30 days but I'm not holding my breath. "
" Had full protection cover with Auto Europe and told SixT when picking up my car. Offered to show them my protection documents. They weren't interested. Now found out they imposed their own cover on me and charged me£470. I have e.ailed Auto Europe and await their reply. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by ANDREW - 09 November 2024
" I did call the Auto Europe help line from the Sixt desk and because I had taken out the cancellation insurance I did have the option to cancel. However there would have been a two hour wait to re book another car so I didn't think that was a viable solution and decided to take the Sixt upgrade. This two hour bebook time is not mentioned when buying cancellation insurance. "
" When we arrived, delayed by an incident on our flight the car I booked was no longer available. This means I had to pay an additional €90 to upgrade. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by THOMAS - 15 October 2024
" Not the fault of Auto Europe "
" Over selling of add-ons at the desk "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PAULA - 11 October 2024
" Good as always. "
" Over 12 years renting with autoeurope I think it says it all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 02 October 2024
" pricing competitive and booking was easy as usual. "
" Very different check out and check in inspections of the vehicle. SIXT trying to claim underside of car was damaged despite it not being checked on check out and us not hitting anything. would have good value for money is sixt hadn't scammed me. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 5
FARO, PT - Reviewed by ANTHONY - 29 September 2024
" I printed out the page where i booked my car and also the voucher for pick up. On the Auto Europe page it said i was booking with full insurance. When i got to the counter they said i hadn't (€3,000 excess) and when i read the voucher they were correct. T It cost over £200 for the full insurance which was totally unexpected and totally Auto Europe's fault. Not impressed at all "
" Very pleasant experience and a great car despite not being that clean "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
FARO, PT - Reviewed by MARK - 24 September 2024
" I have rented many cars through AutoEurope and found them excellent in the past. They let me down this time by not replying to my emails. "
" Counter staff twice told me toll equipment was mandatory and charged me despite me saying I didn't want it. It was obvious from the subsequent contract that it was an additional add on and not compulsory. Not impressed by Sixt at all. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PORTO, PT - Reviewed by ANDREW - 24 September 2024
" Long wait to collect car, but it was very busy. Staff were excellent. Drop off quick and easy. "
" Long wait to collect car, but it was very busy. Staff were excellent. Drop off quick and easy. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by DARREN - 20 September 2024
" Customer service when things go wrong is almost non existent. Waiting 30 minutes for the phone to be answered, then told to wait a few more weeks for an answer does not inspire confidence. Same experience last year when Hertz added extras. In the end my Credit card company recovered the money. "
" It seemed the Counter staff at Sixt were very friendly and efficient, but after returning home I found an extra €276 had been charged to my Credit Card. Extra Insurance had been added to my hire, but not advised to me. I had already pre-paid for full insurance, so did not need the extra. The rental contract was never emailed to me after collection. I declined all extras at the time of collecting the car, so these were added fraudulently. I only found out what the extra charge was for when Sixt emailed a final invoice. I have queried the over charge with Auto Europe and Sixt, but no reply from either. Will wait a few more weeks then ask my Credit Card company to recover the money. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 17 September 2024
" You are not connecting with the hire company. "
" SIXT charged me 150 euros per driver for 2 additional drivers whereas your paperwork stated a maximum of 100 euros per driver. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 13 September 2024
" Easy to deal with and clear but in dropping car off we have to wait 5 days for complete inspection "
" Would prefer to be quicker for final email after dropping car back off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOHN - 09 September 2024
" Easy to hire, information emailed to me and staff helpful. Thanks "
" Despite the fact that we had taken out excess insurance with Auto Europe we were still hassled to buy extra. We were told the Auto Europe ins didn't cover tyres etc. we said it did. Unpleasant! Also the contract was never emailed to us as promised. Car and drop off really good though. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTHONY - 08 September 2024
" Auto Europe pricing and serving is usually spot on ! "
" I would like to know how to make a complaint. On pick up I was told I had to return the vehicle empty and would be charged for a full tank of fuel. This was presented as the only option - totally standard! I was also told the automatic toll system was standard, but nobody explained how the charges would be applied. On drop off I have been charged for fuel and tolls but not supplied with a receipt. Would not choose Sixt again! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PAULA - 31 August 2024
" Been renting cars with autoeurope since 2011 I think it says it all. "
" They OK, cars are normally clean, been very lucky with theym they always give us nice cars. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
MADEIRA, PT - Reviewed by DUARTE - 22 July 2024
" Overall I would use Sixt. "
" Staff were very friendly and efficient. Only a couple of criticisms, the car was not as good as the last car I hired from them, 6 months before. The Nissan Micra was okay, but previously I had a Renault Clio, which was far superior, 2, the fuel tank was completely full. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LISBON, PT - Reviewed by JONATHAN - 30 June 2024
" See above "
" Good service overall at Lisbon Airport. The pick up seemed to take a long time as there was a queue and I wasn't classed as priority customer- not sure why as I have used you before Thanks "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANTONIO - 19 June 2024
" I was very satisfied with the entire service. "
" The car delivery and return service was good and fast. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by DAVID - 11 June 2024
" The sixt experience was good at pick up but the extras in terms of excess waiver and car seats was pricey. "
" To charge Euro 140 for two old car seats for a week without Isofix seems to be excessive. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DAVID - 05 June 2024
" Have used Auto Europe for many years with excellent service. However Sixt Lisbon Airport disappointing "
" Had to wait 40min for car to be cleaned and another 10min for Child Seat to arrive "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LISBON, PT - Reviewed by RUI - 30 May 2024
" With auto. Europe Its was good l "
" To many costumers to deal for short of staff "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
FARO, PT - Reviewed by CHRISTOPHER - 21 May 2024
" All good great service and price I shall be using you in the future. "
" there was minor a scratch(mark) on the bonnet (superficial) on return the agent was excellent putting down the marks as superficial and non chargeable rather than trying to make an issue of it which it was not. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANTONIO - 20 May 2024
" All went smoothly, efficient and friendly service. Quick and husle free drop off! "
" Efficient and friendly service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PHILLIP - 13 May 2024
" Would recommend "
" Quick customer service prior to arrival, efficiency on day and modern systems. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by GRAHAM - 08 May 2024
" Auto Europe a great platform to quickly compare agencies. The more transparent you can be on Insurance and added extras the better. Also please shame those companies that charge for additional drivers. This is often needed for "just in case " occurrences and is extortionate. "
" Charging extra (75 euros) for an additional driver is a huge rip off. There is only one steering wheel! Please put pressure on to make this cost more transparent and highlight even more those companies that have no extra cost "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LISBON, PT - Reviewed by ARUN - 02 May 2024
" not very happy with how charges are being calculated by Sixt "
" I am being charged for full tank of fuel and also other charges that I don't know what it relates to. Also I have been sent a separate invoice for damages -some of which I agree to and some I don't think it was my fault but a fault with the car to begin with. I am writing to auto europe separately so that this can be resolved "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LISBON, PT - Reviewed by KRISTOFER - 30 April 2024
" I have always used Autoeurope.co.uk for my past rentals, and I am always recommending you. I give you 9, instead of a 10, and that is because I have not yet received a refund for the cancelled rental car, that you were going to refund in 2-3 days, when we spoke on the phone on the 18th of April. I spoke then with two persons - who were going to finish the refund. Why is it yet not refunded ? Can you please refund what you owe me ? I also find it poor to have to remember having it back - again and again ! I spoke with two persons prior to my departure, and they gave a promise that is not yet fulfilled. And if I forget to follow up - it is lost money ! So I am not so happy about this. Hope you do something to make me happier about the rental from you . I am planning to rent again in August in Munich, and have it booked by you, but I am having second thoughts after this experience. Best regards, Kristófer. "
" I was very unhappy with the service from Sixt when I received the car - as they tried to rent a much smaller car to me than I had rented and said the rented car was not available. They did not have the same type of car available (then just for much more money, 20-30 EUR each day). And then they are also cheating and charging more than I had signed - (102 EUR instead of 63 EUR) higher amount for the oil - and also gave me no option regarding how the oil would be when returning - just said best to return with an empty tank. The tank was so big that I did not use half of the oil, still driving more than 600 kilometers. So they definitely cheated on me with the oil !, not happy. In the end - after I had argued with them for 30-40 minutes, they came with a car that was very satisfying, and similar to what I ordered - but they were not giving to give me that car ! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by JOHN - 23 April 2024
" Also got charged an admin fee of €35 for previous rental in Feb 24, to pass my details on for speeding fine which wasn't for me, they had used wrong year offence was 2023 not 2024!!! "
" Got charged €180 for a small scratch on alloy wheel, despite many other marks and 48000km on the clock "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER ROBERT - 23 April 2024
" Good value "
" Comfortable, big booth space "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FUNCHAL, PT - Reviewed by ANDREW - 15 April 2024
" I found the site very easy to use "
" The queue at the desk to collect the car was very slow it took just under an hour of queuing to get to the front with only about 6 people picking cars up. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by GARY ROBERT - 15 April 2024
" No problem with Auto Europe although they should consider the morality of quoting prices for companies that are regularly scamming customers. "
" Charged 50 euros for Roadside assistance that had not been discussed with me at pick up. Unfortunately I did not check that I was being ripped off before I signed the rental agreement. They just won't ever get any more of my business in future. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
FUNCHAL, PT - Reviewed by HELEN - 14 April 2024
" Easy online booking and easy to make amendments "
" Staff at the airport were all friendly and helpful. No long waiting times. Easy and straightforward. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by DUNCAN - 13 April 2024
" Jose at the Sixt airport desk was extremely efficient, friendly, and helpful. He managed to upgrade us to a larger car to accomodate all our luggage and golf equipment. The whole process was very quick both on collection and drop-off, we were very impressed. "
" Jose at the Sixt airport desk was extremely efficient, friendly, and helpful. He managed to upgrade us to a larger car to accomodate all our luggage and golf equipment. The whole process was very quick both on collection and drop-off, we were very impressed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by BRYAN - 06 April 2024
" Good car hire... "
" Generally good car hire, car had a lot of damage but drove ok... "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 6
FARO, PT - Reviewed by JAMES L - 28 March 2024
" Aside from one, very minor niggle, which is that having waits 5-10 mins queuing I was then made made aware that I should have take a ticket from a machine, everything was excellent. Staff knowledge, professionalism and efficiency was to a very high standard. All relevant information was explained well and all documentation completed quickly and easily. Handover was thorough when going over previously noted (minor) damages to the vehicle by a friendly staff member and we were on our way. Drop off, again very simple and efficient. All checks completed and signed off together in under 5 minutes, reducing any potential time stresses on catching a flight. Very happy with this service and would gladly use again. "
" Excellent staff and service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by GEOFFREY - 23 March 2024
" Have used Auto Europe many times and will continue to do so however you need to re evaluate promoting Sixt "
" Everything was fine from start to finish until today 23/3, I returned the car having ensured it was full with petrol, on 18/3 I filled it with fuel costing 46.26 euros prior to travelling to Faro, on 19/3 prior to returning the car to Sixt I topped it up costing 5.12 euros, the gauge did not return to the very top, I pointed this out that had filled to top a few minutes before, Sixt lifted bonnet, did something underneath and informed me everything was ok, handed me a card asking for personal feedback and got me to sign telephone. Today received an email with an invoice charging me 33.93 + 23% tax for fuel. This is plain and simple rip off, the attendant told me everything was fine, if there was an issue with the fuel I would have expected to be told at the time, there was no issue and now back home what can I do about it, I am livid and been ripped off. I have proof of the fuel purchases. Would not recommend Sixt in the slightest with their underhand dealings "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by COLIN - 21 March 2024
" Regular user, always found support good. "
" very busy at pick up. car more scatched than usual but all noted and i was happy. driving off the tyre warning light came on after a couple of minutes. as evening decided to leave but it took most of the following morning to locater nearest Sixt, travel there,and get it checked. just needed computer reset. That SHOULD have been sorted before pick up. Helpful staff on return. All seemed ok with car. Have use Sixt before, would use again. . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FUNCHAL, PT - Reviewed by PETER - 20 March 2024
" Booking very easy and great price (cheaper than others for same car). "
" Guy at pick-up desk (near midnight!) was pleasant but got one drop-off point wrong but as it turned out it was not a problem. Drop-off staff were cordial, helpful and quick. Very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by DAVENEET - 16 March 2024
" Auto Europe has been my go-to choice for car rentals for years, primarily because of their consistently competitive pricing. However, the shine of this service is often dulled by the antics of the car rental companies themselves. One major issue lies in the predatory tactics employed by these companies, where they attempt to upsell unnecessary insurance packages by instilling fear in customers. It's disheartening to see them capitalize on what should be straightforward rental agreements by springing last-minute surprises at the counter. The meticulous inspection process, where every minuscule scratch is scrutinized with a toothpick, feels more like a ploy to extract additional charges than a genuine concern for the vehicle's condition. To combat this, I've resorted to extreme measures like recording every inch of the car before rental and ensuring that every interaction with the rental representative is documented. While these precautions may seem excessive, they've become necessary in the face of such unscrupulous practices. I find myself longing for a solution where Auto Europe can intervene, perhaps by incorporating these additional coverage fees upfront, thus eliminating the element of surprise at the rental counter. In conclusion, while Auto Europe continues to excel in pricing and overall service, the shadow cast by the unscrupulous practices of certain car rental companies detracts from the overall experience. Here's hoping that Auto Europe takes heed of such feedback and implements measures to ensure a more transparent and hassle-free rental process for its customers. "
" Auto Europe shines in providing a comprehensive rental cost inclusive of insurance. However, my experience with SIXT was disappointing. They aggressively push additional insurance, leaving scratches to the body and wheels uncovered unless you opt-in. This upselling tactic significantly inflates costs and undermines the rental experience. Proceed with caution when declining their offers. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 15 March 2024
" Not pleased with the outcome & unlikely to use them again "
" Poor experience at pickup very busy and was unclear that a number is required before being seen ! Their prepaid fuel option is confusing. I returned it full but still waiting for invoice. Very slow checkin and tried to make out there was new small damage that wasn't noted on their system. The car was already covered in scratches dents & scuff marks and they pick one which was consistent with many others. I refused liability and waiting for invoice. Not pleased with them. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 7
PORTO, PT - Reviewed by RICK - 09 March 2024
" great value thanks. "
" all went smoothly and staff were friendly and easy to deal with. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHELLE - 29 February 2024
" As mentioned above "
" I was happy with everything until I returned home with a charge to my credit card of £68.00. The vehicle was returned with no damage and a full tank of fuel , I am still waiting on a reply from sixt. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RUSSEL - 27 February 2024
" Notwithstanding a few problems at pickup they made sure we were more than satisfied. "
" Excellent service . Low battery in key fob so they changed the battery. Aircon not working so they changed the car. Nothing too much trouble. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 22 February 2024
" As above "
" At car drop off they were clearly looking for any excuse to charge the customer more. Mayvbe this is a function of the very competitively priced rentals at Faro airpoort and it is their best way of making a profit. But they found a dent that a.) does not look like a dent and b.) if it is a dent was definitely not caused by us "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MADEIRA, PT - Reviewed by ROBERT - 21 February 2024
" Not good "
" Did not go well my credit card wouldn't take the PIN number sixt wouldn't take my debit card or cash so I didn't get a car and lost £110 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANDREW - 20 February 2024
" easy to book and good price "
" easy pickup and great car what more could you want "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by IAN - 08 February 2024
" Auto Europe has always been a reliable broker for car hire for me, often with the cheapest prices and with free cancellation up to 48 hours beforehand. "
" Sixt are trying to charge me for some missing interior trim, that I would not have known was missing at the start of the hire. There is a slim-to-none chance that the trim went missing during my hire. Having subsequently researched the franchise holder online, it seems this is a common trick that they try to pull. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 8
FARO, PT - Reviewed by CLIVE - 06 February 2024
" Easy and efficient "
" Very smooth service, in and out & all as described on booking "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PORTO, PT - Reviewed by MARIA PAULA - 04 February 2024
" See above "
" The initial vehicle had an issue and was requested to be checked so I had to pick a new one in Lisbon and had to pay at least of the journeys which is additional cost of what I was planning plus had to pay part of the tank from the collect vehicle because it wasn't full at the time they collected it in my house. The process to collect a new car in Lisbon was slow and I was questioned is instead of going to Lisbon I haven't been told by the helpline to pickup a new car in Leiria which is 1h away from Lisbon and I was currently in Evora. Some miscommunication was noted when I arrived at Sixt in Lisbon. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 5
FARO, PT - Reviewed by MANUEL - 13 January 2024
" Sixt took 72hrs to refund my deposit £389 although I have paid AutoEurope zero excess "
" Car was not ready had to wait 30 min despite booking with an exact time. Car had issues low battery on key fob struggled to open and tyres fault on dash. Was asked £389 although I had paid AutoEurope Zero Excess "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 2 Condition of the Vehicle: 2
MADEIRA, PT - Reviewed by LUCAS - 11 January 2024
" Smooth. "
" Everything went smoothly. The extra insurance option was explained, but not forced upon us. The car was adequate to our needs and we had an option to choose from a couple of models for no extra fee. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by JONATHAN - 08 January 2024
" Will be using Sixt again in August "
" Could be a little quicker when picking the car up, but a great service overall "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PAULA - 07 January 2024
" Always good service "
" Very good as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MANUEL - 05 January 2024
" I just have to say that the insurance contracted online in Auto Europe was not recognized by Sixt and therefore that was money out the window for me I had to make a Sixt insurance to cover the vehicle Also I'd like to know if I can have that value refunded ? Thanks "
" Very pleasant "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 03 January 2024
" Just charge us a fare amount for the rental and don't scam more money from erroneaus car damage please "
" Scammers who try and charge you for fictisous damage. They found two scrathces on the inside seal of the rear passenger door - who on earth checks a car there? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by RICHARD - 02 January 2024
" Would warn on time to collect car , rest of service ok "
" Took a long time to collect car not enough staff serving "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by GARETH - 31 December 2023
" Very frustrating, specifically changed my booking to Sixt as there was a promotion for a free additional driver by Sixt did not honour this as they claimed it had not been booked correctly by the broker and such issues are common when using a broker and I should book direct. Very poor overall experience. "
" Very poor, would not honour the free additional driver included in my rental. Wanted to charge me for something that was supposed to be included. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PORTO, PT - Reviewed by ALASDAIR - 10 December 2023
" The staff friendly and helpful. However after purchasing the enhanced insurance via Auto Europe I was asked to pay extra to cover tyres and windows!! Also the requested cover for travel to Spain did not appear on the Sixt Hire Document despite being on the Auto Europe document. "
" The vehicle was excellent, however it was low on engine oil so had to be topped up after less than 100km. The staff friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by NIGEL - 03 December 2023
" Confusing about additional insurance. This needs to be sorted amongst car hire companies as everyone getting very fed up with this situation. You will lose customers as people will get taxis instead. "
" Didn't like the way additional insurance was handled. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by HERMENEGILDO - 29 November 2023
" I have no words. "
" It's was ok. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALEXANDER - 29 November 2023
" When I questioned Autoeurope about my shortened hire I was effectively snubbed by your chat bot very poor service "
" I had to reduce the length of time for the hire at the desk but have received no indication that there would be a refund "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MICHAEL GRAHAM CAREY - 27 November 2023
" I have been using Auto Europe for 16 years for care hire and have been completely satisfied with their performance.. I have recommended Auto Europe to many friends and family.. "
" Check in counter staff very efficient and everything went very smoothly.. Return was also straightforward and simple "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by DUARTE - 26 November 2023
" Only disappointment was with Autoeurope, who were not helpful when my flight delayed by a couple of days, thankfully Sixt were super helpful and held the car. "
" Sixt were excellent, everything fully explained, easy pickup and drop off. Staff very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by PETER - 25 November 2023
" We always start with Auto Europe and occasionally compare with others on price, quality and clarity. Which means we usually book with Auto Europe! "
" A really good experience. A very quick and efficient pick-up and a reasonably good drop-off (the signage was confusing so we wrongly went back to where we had picked-up the car. As usual we felt a little pressed to take SixT insurance, despite already having the full excess refund from Auto Europe. But the car was fine and overall it was a fine experience. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by JONATHAN - 23 November 2023
" Good rental "
" Satisfactory service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BRIAN - 22 November 2023
" Great value provider that is easy to deal with and communication was really good "
" The allocated car was a bit old and scratched but did the job Staff very helpful "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LISBON, PT - Reviewed by ROBERT - 21 November 2023
" The experience left me puzzled. I should have noticed the issue of the glass and tyre insurance, so that is me not checking carefully enough. Been renting in Lisbon for over 40 years and this has never happened to me before. "
" When I rented the car I took out the full insurance with you apart from the passenger cover. I was told that the glass and tires were not insured so I had to pay extra for that. Drop off the guy inspecting the car told me there was minor damage to the drivers mirror. I hardly used the car and it was parked off the road nearly all the time. The damage would only have been possible when the car was driven, mirrors fold inwards. I did not hit anyone, one had to almost use a magnifying glass to see this little scratch. He also went with a torch underneath the car. Then I go the report saying that the car was moderately dirty inside, apart from the drivers floor well nothing else had been used, no rubbish left by me in the car. So totally annoyed as you can understand. Also yet to receive the final invoice. So althogether not a good experience "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 8
FARO, PT - Reviewed by HELEN - 14 November 2023
" shows any hidden costs, really easy to use. Would definitely recommend "
" 100% the best car rental experience I have ever had at Faro Airport. The staff couldn't have been more helpful at pick-up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 02 November 2023
" Sixt were the problem, terrible really. "
" 95 mins to collect. Queues being jumped. No real organisation. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
FARO, PT - Reviewed by PAUL - 01 November 2023
" Auto Europe were efficient but you should not expose your customers to the scams operated by Sixt at Faro. As the reviews on Trust Pilot and Trip Advisor show, Sixt's fraudulent practices are widespread. It does Auto Europe's reputation significant damage to be associated with Sixt "
" We pre-booked a Qashqai or similar and were therefore surprised to be offered an Audi Q2, which has nothing like the same luggage space. We asked for a replacement but had to wait over half an hour before we were offered a Hyundai Tucson, which we accepted. By now, we were pressed for time and needed to reach our next destination, so we were not as careful in inspecting the vehicle as we would have been if we had known what we were to be subjected to on our return--for example, we would have done a video of the entire car. Indeed, we did check the car but were told that some superficial damage we pointed out didn't matter. And neither their operative nor ourselves checked under the car as we have never been required to before. The car was already quite damaged, as can be seen from our paperwork, but on our return we were told we had further damaged the car when we had not. The process took around 20 minutes, delaying our check in. We were treated as though we had taken no care of the car, when the opposite is the truth. We disputed your employee's findings in respect of damage, pointing out to him that there were several notes already on the paperwork relating to, for instance, damage to the front bumper, dented doors and damage to the rear and tailgate. In many years of renting cars we have never been treated in this way. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 6
FARO, PT - Reviewed by MICHAEL - 28 October 2023
" Overall I was quite impressed, hiring a car is always a bit stressful especially when collecting at 01.00 when you can't clearly inspect in darkness even though area was lit but I will say all of the damage already on car was pointed out to me and was on hand held device held by Sixt. "
" Arrived after midnight delayed at take off by storm therefore had to pay additional £40! Ticket machine in office refused to issue tickets so delay there but people coming in behind me managed to do it so I lost my place. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by ALEX - 22 October 2023
" Good online process "
" Quick pick up and like the option to return empty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KENNETH - 16 October 2023
" No problems "
" Very positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRAHAM - 09 October 2023
" Not good due to more money taken out of my credit card without my permission. "
" SixT have taken money from my credit card without telling me. I was told the car was ok and there would be zero to pay. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 6
LISBON, PT - Reviewed by ISABEL - 08 October 2023
" Great service "
" I had a very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANDREW - 05 October 2023
" All as expected "
" Counter staff on collection excellent . Pick up no paperwork to confirm vehicle status for return . Upon return handler very good and advised all ok with car return . Then received a bill of 65€ for fuel when mileage meter showed more left in tank than at collection "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 6
FARO, PT - Reviewed by MARK - 02 October 2023
" Main comment is as per 3 above "
" My main comment is that the additional package insurance that is taken out with Auto Europe on booking does not appear to be included in the package with the rental company on delivery. Can I assume that the cover is there should it be needed ? "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by TOM - 02 October 2023
" Auto Europe always provide competitive prices and and are very helpful. "
" Car had some body damage not marked on the agreement, luckily I picked it up before leaving (it was difficult to see the damage in sunlight) "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by STEPHEN - 25 September 2023
" No problems... happy with service. "
" Had to wait 2 hours to pick up car after 3 planes landed in quick succession.... Nearly all car hire customers seemed to be using sixt... Hardly any customers at other car hire companies... Other than the lengthy wait I was fairly pleased with the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALAN - 20 September 2023
" Don't know hos to get my money back "
" Was very happy with car. I have noticed on my credit card today that I have been charged again for the rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROY - 18 September 2023
" The whole process of selecting, booking, collecting and returning the vehicle was easy, and would not hesitate to use this service again. "
" Staff at both pick-up and return were very helpful and explained details carefully and very polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 17 September 2023
" Very, very disappointed in the 1 hour 10 mins delay queueing to pick up pre booked rental vehicle. Arrived at desk at 9;50PM finally served at 11:00 PM. As a frequent commuter to FARO and previous Sixth customer I have never had such a horrendous delay "
" See below "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JAMES - 16 September 2023
" Very pleased with the staff member who dealt with me! "
" Very quick now! Queuing system much better at Lisbon airport!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by ANDREW - 14 September 2023
" We have used Auto Europe for many years now and found the whole experience to be totally reliable and efficient with a good choice of car categories through well recognised suppliers. Would recommend to friends and family "
" Really disappointed to be pressured into upgrading both the car and the insurance on collection on the basis that the car we had booked wasnt suitable for travelling around Madeira. Agent tried to offer us 2 higher power options (Fiat 500 and Renault Magane) for 25 euros extra per day along with insurance upgrade. We declined both options and in fact the Renault Clio we had booked was more than suitable. Car condition was ok but had accident damage to the offside rear quarter. Good car otherwise. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by MICHAEL - 01 September 2023
" Have rented a few times through AE. Good prices. Never had issues with the Auto Europe prices, platform or information. "
" Everything went well and as planned. No hidden fees or agenda. Had to leave a deposit charge on CC for auto liability as well as for tolls. Still awaiting final tolls calculation (4 days later) but other than that, this was a great experience. Car was good and in great condition. A few previous scratches were well documented. I liked how everything was handled electronically...a well thought out system. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CAMILLA - 29 August 2023
" In all, it was very easy. "
" The staff at Sixt in Faro, were very friendly and helpful. It was all very easy. The car was clean and comfortable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANOME - 27 August 2023
" Easy. No issues friendly team "
" Quick, friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LISA - 21 August 2023
" The same as above. I actually had shocking customer service from Auto Europe. I actually spoke to someone on the phone and they have yet to bother to get back to me. I expect a full refund for the car since I never got to use it at all. "
" Appalling overall. Car got a puncture on the way from the airport to the place I was staying. I had to wait nearly two hours alone, early hours of the morning. The roadside assistance guy was great but could only put the temporary tyre on and tell me to contact Sixt at Faro airport. Sixt at Faro were closed all weekend and after an hour and a half on Monday 31st July of no joy of ringing various numbers, I spoke to customer service at Auto Europe who said they deal with it. I'm still waiting for them to get back to me. I even followed up with an email. Still nothing. Finally got through to Sixt UK on the Thursday who got in touch with Faro. I was told I couldn't swap the car so I arranged for a tow truck to collect it as it did not feel safe to do a 45 minute drive all the way back to the airport. Later I was told they could swap it in the end I said I'd had a resolution and would stick with it. I had no car for the entire duration of my stay. I'm trying to get a refund but cannot find any way of making a claim or a complaint. Quite honestly, I will never use Auto Europe or Sixt again. Since then, my family who all had bookings have cancelled ahead of their holidays. If you bother to read this I would like someone to contact me. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by JOHN - 02 August 2023
" if you dont take out the extra insurance with them ,they will hammer you Never again "
" they give me the wrong contract and i had to drive back to airport next day to change paperwork, and they said not to fill up the car as it was now free because of the hassle they caused , an invoice has now been taken out off my credit card for refuelling 97.54 and 312.21 for a shimmer on the drivers door panel , which was already on the panel and can only be seen with the sun,shining on it ,i received the car at 23;00 hrs in darkness ,Ripp off Company ,Avoid "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 5
FARO, PT - Reviewed by PAUL - 25 July 2023
" I was a little disappointed with the car very small for that range of car. Child seat was very expensive. "
" It took a great deal of time to collect the car. And the cost of the child seat was crazy. I could have bought a new one. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by MARC - 23 July 2023
" I'll leave comments until i see how Auto-Europe deal with the Sixt overcharge. "
" Understaffed, long queue to pick up (50 mins), pushy sales staff to try to scare you into insuring the excess, didn't respect full to full fuel policy, charged me for a full tank of fuel at pick up and told I had to rent the motorway toll device even though I wasn't going near a motorway. Shocking service. Will be vigorously pursuing a refund for the fuel and toll device hire via Auto Europe tomorrow. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BLAIR - 18 July 2023
" Wry east app to use "
" On return it took 45 minutes to check in the car. Large number of returns and only 2 staff checking the vehicles! The staff member all edged there were 2 very small " new" chips on the bodywork which were on the car originally. Don't know if they will charge me for them but the condition and age of the vehicle suggests these are superficial. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
PORTO, PT - Reviewed by GRAHAM - 15 July 2023
" Seamless experience from Auto Europe, with clear guidance - would use again. "
" Overall happy experience. The rear tyre developed a loss of air on day 3 however this was resolved easily enough by visiting a petrol station. My one gripe was that I did not receive an invoice upon returning the vehicle to show the breakdown of the charges applied (e.g. tolls). The amount was nominal (c€33) but I was advised I would receive an email so to not was less than ideal. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by ANNE - 11 July 2023
" Would definitely use sixt again "
" Fast service and great car. No hard sell on insurance and extras "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DEREK ANTHONY - 10 July 2023
" Used Auto Europe for many years with no issues. "
" A short wait on pickup but otherwise all aspects of car hire were positive "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by NICHOLAS - 02 July 2023
" While process from booking to collection and final drop off was straight forward. Car was good quality and clean. "
" While process from booking to collection and final drop off was straight forward. Car was good quality and clean. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by GIUSEPPINA - 01 July 2023
" It was fine. "
" It was fine - took a while to collect the car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTO, PT - Reviewed by JOSE - 01 July 2023
" The sixt are a company I can recommend . "
" The staff are very good e polite . "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PORTO, PT - Reviewed by SERGIO - 29 June 2023
" As above. "
" The only issue was with the condition of the vehicle, loads of scratches, damage to the boot cover and the air conditioning was really noisy. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PORTO, PT - Reviewed by JOHN - 13 June 2023
" Good no problems "
" Fast check in when we arrived. Busier drop off . Bus full to airport "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FARO, PT - Reviewed by ALBERTO - 11 June 2023
" Very good. I have used Sixt previously and the service was excellent "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARK - 06 June 2023
" Easy website to use and have been using Autoeurope for years "
" The checking in process was very smooth however, we had to go to the 2nd floor of a neighbouring building and wait for the Sixt staff to bring the car to us as it was on the 3rd floor. That simple event took well over an hour to happen and there were some very grumpy customers "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LISBON, PT - Reviewed by DUNCAN - 29 May 2023
" Easy pick up and drop off. Car was in good condition. Good value for money "
" Plain sailing all the way "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PHIL - 29 May 2023
" Very good service "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by JAMES - 15 May 2023
" as above "
" Collection of the car on arrival at midnight was exellent. Couldnt fault the staff dealing with out handover and running us through the car. However the drop off on return was ridiculous. They went round the car with a fine tooth comb looking for the slightest thing that they could mark as deficient. They highlighted a 1cm scratch on a tyre that was impossible to have been identified when we collected the car. There were no scuff marks which clearly wasnt something caused by myself during the hire. it appeared they were trying to put something on me that had happened previously to cover their costs of replacing the tyre. Eventually the manager on site disregarded the issue "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 8
PORTO, PT - Reviewed by CHRISTOPHER - 10 May 2023
" A "
" Was given keys and shown car. Nobody went over the car with me. I noticed issues so went back to the office. Iwas told all of the issues were listed on the paper i was given. Nobody had said this to me. Not all issues were on there. Someone needs to go over the car with you. On return couldn't get into the car park "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 6
FARO, PT - Reviewed by GRAHAM - 08 May 2023
" Why is it an extra 100 euros just to add a second driver? There is only one steering wheel?? "
" Cost of adding extra driver is extortionate and a rip off. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PORTO, PT - Reviewed by SIMON - 07 May 2023
" The booking process was fine "
" The sat nav we were supplied with, and paid handsomely for, was rubbish. The power cable kept falling out and it regularly, after around an hour so, lost the GPS signal "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by FERNANDO - 06 May 2023
" AUTO EUROPE ALWAYS EXCELLENT "
" ONLY ONE NEGATIVE COMMENT - OTHERWISE ALL PERFECT. WHEN I SIGNED IN TO COLLECT CAR AT AIRPORT THEY ASKED WHEN I WOULD RETURN THE CAR. I ADVISED I HAD UNTIL 21,00HRS BUT MOST PROBABLY AROUND 17,00HRS. I WAS ADVISED IF I DIDNT ADVISE EXACT NEW TIME WITH 1HR FLEXIBILITY EITHER WAY I WOULD PAY A PENALTY FEE FOR EARLY RETURN - COMPLETELY OUTRAGEOUS - NEVER HEARD OF THIS BEFORE. I HAD A CONTRACT AND THEY WANTED TO CHANGE IT LIMITING MY FLEXIBILITY. AUTO EUROPE NEEDS TO MAKE THIS VERY CLEAR TO ITS CUSTOMERS. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARY - 30 April 2023
" Very good "
" Very pleasant experience throughout. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PAULA - 29 April 2023
" happy as always, been renting with autoeurope for the last 12 years. "
" Sarah was very professional, efficient, helpful and polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CAROLINE - 20 April 2023
" Great service "
" Pick up was great. Drop-off was awful. Had to lift suitcases over cars and carry luggage between vehicles as there was no parking space. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by BASIL - 16 April 2023
" The information on the vehicle should be more accurate. "
" We booked the vehicle on the understanding that it would be pre registered. The actual vehicle was a few years old. So disappointed. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PORTO, PT - Reviewed by GILLIAN - 14 April 2023
" Greta prices as always "
" Had to wait an hour to collect the vehicle which is a frustrating way to start a holiday but otherwise the service was great. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MADEIRA, PT - Reviewed by JORGE - 05 April 2023
" No comments "
" No comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LISBON, PT - Reviewed by ANTONIO - 29 March 2023
" good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JUDITH - 27 March 2023
" As above "
" Found the return process very satisfactory as the agent Cruz was very helpful and able to make decisions without referral. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by MICHAEL GRAHAM CAREY - 03 March 2023
" As always AutoEurope provides a quick and efficient service "
" Good friendly staff and efficient procedure at booking in and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PETAR - 01 March 2023
" Great service. "
" Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by MATTHEW - 25 February 2023
" As above "
" AVOID SIXT!!!!! APPALLING CUSTOMER SERVICE. On trying to drop off car for an early flight, no access could be obtained to the car park where we had been told to return the car to and drop the keys. Turns out the car park had been totally cleared to allow resurfacing works to take place but we were not updated on where to return the vehicle. In the end we had to leave the car on the terminal concourse. Absolute nightmare and we nearly missed our plane. Clearly we had been totally forgotten about. Was advised to persuaded to pay for tank of fuel rather on collection rather than "full to full" as petrol station would be closed early in the morning when we were due to drop off. This is not correct. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
FARO, PT - Reviewed by WILLIAM - 19 February 2023
" I have never had any problems with AutoEurope. "
" I was very satisfied with the whole experience. There was just one snag which was probably outside their control. Since I only intended to use the motorway system on the day of my arrival I declined the offer to actuate the transponder and was told that after three days wait time it would be possible to pay the toll for that one journey at a post office. When I was leaving Portugal seven days later the system was still not showing any record of the journey, so I will probably have to pay a fine when Sixt eventually receive the bill. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 17 February 2023
" Quality service at a fair price. Convenient location on-airport. "
" Personnel professional, helpful, and unlike some in the car hire business, very honest! Was particularly impressed with member of staff Cruz who was extremely polite despite having to be very thorough in checking vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JUDITH - 17 February 2023
" Easy to book and good price "
" Sixt staff were very helpful and friendly at.both pick-up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SUNEIL - 16 February 2023
" Excellent service "
" Excellent service. Quick and easy drop off. Right next to the terminal (5 min walk) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RUTH - 05 February 2023
" Always use Autoeurope as good comparison site "
" Very prompt reserve and excellent price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 24 January 2023
" Previously I would have scored '10', but because the information about fuelling policy was inaccurate I have to lower the score. Otherwise, everything else was marvellous. "
" Everything about the rental experience was good, apart from one detail. I selected Sixt because according to the Auto-Europe web page they operate a 'full to full' fuel policy. When I took the car I had to pay for a tank of petrol, and was told NOT to fill it up prior to return, but to return it as empty as possible. This meant that I returned it with one-third of a tank of fuel unused, so I paid for more fuel than I actually required. I would therefore NOT use Sixt again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTONIO - 19 January 2023
" I've been using this for many years, and I recommend all my friends to use it. "
" everything was really good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 07 January 2023
" i had a "full to full" booking. They said I could bring it back empty and they would only charge "pump" prices but if I wanted to bring it back full I would not be charged. I took it back full. I have been charged for a full tank of fuel. I phoned Sixt on 21 Dec (Angela) I have heard nothing back. "
" i had a "full to full" booking. They said I could bring it back empty and they would only charge "pump" prices but if I wanted to bring it back full I would not be charged. I took it back full. I have been charged for a full tank of fuel. I phoned Sixt on 21 Dec (Angela) I have heard nothing back. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 25 November 2022
" As above "
" Good car as requested. 6000 kms only no marks on body. Possibly slow puncture on front nearside. Applied pressure at garage and then called assistance. Early response and problem solved. MAIN COMPLAINT, Told at check out that new system re fuel charging. Bring back without filling up. Have never been told this before (many many cars hired over the years and always have filled tank prior to returning). At check in advised that tank just over 1/4 left for refund. Told to refer to office. Long discussion ensued. Told we were wrong. As ever when such happens the language difference takes over. Had a witness with me regarding our initial advice and so certainly no misunderstanding on my part. Subsequently charged for full tank (probably at pump prices) but plus 23% IVA. NOT GOOD BE CAREFUL "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 8
PORTO, PT - Reviewed by BENTO - 18 November 2022
" Very good experience from picking up to drop off "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DOUGLAS - 16 November 2022
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 14 November 2022
" My vehicle, a Renault Clio, was the oldest, highest kilometre (over 39000 KM) and the most damaged vehicle (it was harder to find a panel without a scratch or dent) I have ever been allocated by Sixt - and they did not appear to care!! I have tended to choose Sixt, often not the cheapest, but I will definitely think again in the future. This damages YOUR reputation as well. "
" Counter staff too concerned about "selling extras" to clients, when all a client wants is to pick up their vehicle and get on the way. It took over 30 minutes to even get allocated a vehicle and I was only the second in the queue!!!!!!! "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 1
FARO, PT - Reviewed by CLARE - 13 November 2022
" Never again will we book Sixt. Just a con. Have emailed them twice asking for their comments. Still awaiting a reply and doubt that I will get one. "
" When we picked up the car, we were told it was not necessary to fill petrol on return. They would fill it for us and charge the same amount as if we filled it ourselves. We did less than 100 miles and they charged us €89. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 17 October 2022
" Booking the car is very easy ........ fortunately, I have not needed to make use of your "customer service" services either after booking the car, picking the car up, or returning it. Hopefully, that is not the kiss of death for future bookings! "
" I am always amazed that so much paperwork has to be "re-done" as most of the information required has already been provided. But on the whole picking up the car is a fairly easy experience . although you could be waiting a long time to be served if there are a few people ahead of you"! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAULO - 14 October 2022
" Please read comments at question 3 Not a good experience when one takes full cover insurance via autoeurope and been charged on credit card from a third party... €469.00 + €35... "
" Drop off vehicle with small chip on windscreen, a faint touch driver door with a zero insurance payable package, have a final charge bill of €469.00 + €35 of access costs... Sixt company should be able to connect direct with autoeurope for insurance costs... "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 5
FARO, PT - Reviewed by SALLY - 14 October 2022
" Adequate but money grabbing "
" Counter staff tried to sell additional insurance to that already taken out. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by KAREN - 11 October 2022
" your man was very helpful and friendly .. there was a problem as I didn't have a credit card and when I came back with my friend who did have one, he saw me immediately and upgraded my car. I would choose you again because of him. "
" very friendly and helpful ... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 04 October 2022
" Appalling . "
" Sharp Practice trying to sell Insurance.Cost 337 Euros for Policy costing 30 pounds in the UK. Very negative cold experience, from Customer Service both delivery and return. Must be on commission for Insurance. No people skills. I am ex Prison Governor and feel sorry for customers who have been intimidated into buying the insurance. Wouldnt recommend SIXT or AutoEurope to anyone. Have been visiting and hiring cars for 8 years plus. Coldest experience so far. Car was fine but the quality of customer reception and return was appalling. On return 3 or more people were in the Office. None were interested in the return - just told to put keys in the box. 36 years experience in the Prison Service and hired Staff . No level of Trust established and generally minimal contact. No real handover on the car apart from checking the bodywork. Not shown lights and functions of the car properly. Very poor experience all round. The Insurance issue was something that I would link to backstreet car dealers with a low reputation "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALEXANDER KEVIN - 02 October 2022
" Very smooth "
" All round exceo "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by WILLIAM - 30 September 2022
" The only problem I had was with Sixt. "
" It was a bad experience. I picked up my car in the evening and drove about 100km to my apartment in Praia da Luz. Next day, when I tried to turn on the aircon I found that, despite having paid for it, the car didn't have any. I phoned Sixt and asked them to replace the car. They said they could only do that if I brought the car back to the airport, a round trip of about 200km. Many phone calls and emails were exchanged and, after I eventually insisted in being put in contact with a supervisor, they agreed to replace the car in Portimao about 15km away. I was upgraded to a Renault Clio which had water leaking into the driver's footwell. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CRAIG - 30 August 2022
" easy to book, good prices, and quick communication. I would happily use again. "
" We paid for a Megane Sport and they gave us a Kia 1.0 estate which struggled with everyone in the car + luggage especially on hills. It was brand new so in excellent condition, however I have no idea how that was a suitable alternative. It was a very very poor car, and if I knew the engine was so small i would have refused it. Also check in for the car when picking up was over 40 minutes "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by MARCO - 29 August 2022
" extremelly friendly "
" extremelly helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BRADY - 22 August 2022
" Very smooth and professional experience from start to finish, the car was clean and comfortable, will definitely book with AutoEurope again. "
" A pleasure to pick up and drop off the car. Didn't get the name of the charming man who dealt with our pick up but he was very professional and friendly. When we returned the vehicle Cruz helped us and yet again he was another professional, positive and friendly member of the team. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by RUAIRI - 17 August 2022
" Nil else "
" Nil else "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LISBON, PT - Reviewed by ANA - 15 August 2022
" The address provided by Autoeurope for the drop off was incorrect, called Sixt in the area and they were the worst. Spent around an hour trying to find out the correct drop off place, and it was only a counter and you had to leave the keys with the hotel staff (the hotel for the drop off is now Luna Hotel). "
" The address provided by Autoeurope for the drop off was incorrect, called Sixt in the area and they were the worst. Spent around an hour trying to find out the correct drop off place, and it was only a counter and you had to leave the keys with the hotel staff (the hotel for the drop off is now Luna Hotel). "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FARO, PT - Reviewed by CLIFFORD - 22 July 2022
" Easy to book, reasonably priced car. "
" Good company, have had cars off them before, no problems, what you see is what you get with no hard sell. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by MARK - 29 June 2022
" Had to cancel original booking, really helpful and efficient with that and the new booking "
" good service, hassle free "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUNCHAL, PT - Reviewed by JAMES - 08 June 2022
" seamless "
" smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARIA DULCE - 06 June 2022
" Very good. "
" All very helpful, the car was amazing to drive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by HELDER - 18 May 2022
" Always smooth. "
" Very good from start to end "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRAHAM - 08 May 2022
" Ok polite staff "
" Systems down on return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 06 May 2022
" The arrangement of the hire through Auto Europe was simple and efficient - I would be happy to rent through them again. "
" There was a bit of a language difficulty and I didn't understand that I was being charged for fuel in advance, as I thought I was on a "full to full" contract. I returned the car full and am awaiting a refund of the money which was charged to my credit card. The car was clean but showing signs of wear and tear. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PORTO, PT - Reviewed by JORGE - 03 May 2022
" no comments. "
" no comments. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by OLIVER - 23 April 2022
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by HILARY - 15 April 2022
" Been using Auto Europe for years and have recommended to others on several occasions "
" Very proficient service and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DAVID - 12 April 2022
" what is the point of paying extra for zero excess to find out in the small print that windows, wheels, tyres, under body are not covered. this should be made clear at the time of booking!!!!! what a con. "
" what is the point of paying extra for zero excess to find out in the small print that windows, wheels, tyres, under body are not covered. this should be made clear at the time of booking!!!!! what a con. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 4
LISBON, PT - Reviewed by OLIVER - 11 April 2022
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by MARTIN - 10 April 2022
" Booking with Auto Europe is easy , well explained and offers good value for money. "
" The counter staff at Lisbon Airport were efficient and helpful , however the handover of the vehicle is rushed , they leave it to you to inspect the vehicle giving no information regarding any existing defects . You are emailed the rental agreement and left to go on your way . On return the drop off is hectic with numerous vehicles being dropped off at the same time , the staff member checked the vehicle and stated all was in order but no information is given as to when your deposit will be refunded . We later received an email stating that no new damage had been caused but it also showed two areas of previously reported damage . To improve the service more information should be given at the time of collection showing existing damage and the timescales for the return of the refund . I have no problem with AutoEurope but Sixt could improve their procedures . "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
FARO, PT - Reviewed by IAIN - 05 April 2022
" Europe car themselves were fine, no complaint. But our contract is with Europe car and they should be able to sort this out. I have emailed on 28/03 Europe car but have not yet had a reply. "
" We have been charged an additional amount of 110.00 Euros for toll and admin fee which is not as per the agreement. we were not sent an account of how this charge was arrived at. We have lodged a complaint on the 28th March and copied Europe car. We have had an acknowledgement from Sixt but no other response. we are extremely unhappy about this charge and would like you to take this up on our behalf! "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
FARO, PT - Reviewed by MARK - 05 April 2022
" Very smooth "
" very smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANDREW - 29 March 2022
" All fine apart from the airport bus pickup issue. "
" The main problem was with the pickup - although Sixt is shown as being at the airport, it still requires a minibus to take you to the main office. It is supposed to run every 10 minutes, but we waited more than 30 minutes by which time a large number of people were waiting and it turned into a scrum to get on the bus. A one-off I expect, but it would be good to see if this can be avoided from happening again. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARIA BARBARA - 24 March 2022
" My experience with sixt was great Retuning the car , Bruno made it very quick and easy very polite he was. Like the way you send invoices explain the expenses taken out from the credit card. "
" All Staff act in a very friendly professional manner. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by LYNDA - 22 March 2022
" Picking car up in airport terminal could be improved by staff carrying out the service, but staff at car collection point very good. Car was excellent condition, good size engine, clean, etc. Drop off quick and efficient. Rogelio was pleasant, friendly and efficient "
" Experience very positive. Checking car out could be improved, but service of staff at car collection very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTONIO - 17 March 2022
" Very good service on the pick through to the delivery of the vehicle. "
" the service was good and smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by JAMES - 13 March 2022
" Ok "
" Good company "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by DANIEL - 10 March 2022
" Everything went as planned with no problems encountered. Recommend "
" The whole experience was very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CARLA MARGARIDA - 04 February 2022
" Everything perfect "
" Everything perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by AHMED - 05 January 2022
" Cars upon return cannot be filled up 100% with petrol a little variance is acceptable as long as the needle is on full. "
" Rental rates are overpriced for an economy hatchback. I have returned the car full. They still charged me EUR 11 to fill it up, although the needle was on full and EUR 25 charge for fuelling! Will not use them again. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by JOSE - 04 January 2022
" It would have been better if drop off clerk was more efficient and customer aware "
" Drop off clerk spent 30 min trying to find faults in the hired car to charge customer. The car was parked and unused for most of the rental period. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 6
LISBON, PT - Reviewed by DARYL - 11 December 2021
" Still awaiting refund after being over charged for fuel. "
" Just been charged for a tank of fuel. Booking was full/full. Car was returned full and signed off as full when returned. I have emailed Sixt but no response, very disappointed. Can auto Europe help? "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by THOMAS - 16 November 2021
" Auto Europe offered us a VW TIGUAN, a vehicle not offered by SIxt at this location. We were given a Renault Captur which was much smaller and it made our holiday difficult and frustrating. "
" We spent well over an hour waiting in the queue with our three children all aged below 5 years, we were then given a car which was much smaller than the car we had chosen to hire and due to the wait could not face the argument, so we spent our holiday extremely cramped in a small car. "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 7
LISBON, PT - Reviewed by ROBERT - 13 November 2021
" Autoeurope were efficient as usual. "
" Long wait,about 1 hour to before getting to the counter. This was due to priority customers being dealt with as they arrived. Other waiting customers were not happy. Other rental companies were much more efficient. Still waiting for confirmation email of return of car. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
LISBON, PT - Reviewed by JOHN - 10 November 2021
" Booking with Auto Europe was easy and straight forward customer service answered questions swiftly when Ryan air change flights "
" There were problems in that their system was down when our delayed flight arrived,staff had to propare paper work manually.Took 45 mins. They said they would forward documents to my e mail and did not. We returned to Lisbon 1 HR drive and collected papers and an apology from very.busy staff. On examining on return to our lodging they showed wrong car. Several phone calls to customer service were eventually answered by Carla who was helpful and apologetic promising correct papers by evening. They arrived next da. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARTIN - 09 November 2021
" would use auto Europe again but Sixt won't be my first choice "
" Queue at the check in desk, Queue at the car park to pick the car up and long traffic jam dropping the car off "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 8
LISBON, PT - Reviewed by MICHAEL - 06 November 2021
" The process of getting the car is too drawn out. Drop-off was incredibly busy and there were long queues but the staff were proactive enough to allow people to hand the cars back as they were queueing, Rather than forcing everyone to wait until they can actually park the car "
" Not enough counter staff on duty so we had a very long wait. Also desperately inefficient signing all the paperwork with one person and then having to queue again in the car park to actually collect the car. Staff are very helpful, it's the process that's flawed "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by GARY - 31 October 2021
" Very efficient. "
" Very pleasant staff but I was given a very hard sell to try to get me to upgrade to a diesel version. The car, an Audi A3, was in very good condition but was a fairly basic model without a reversing camera. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RICHARD - 30 October 2021
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 28 October 2021
" A good experience overall. The car was a bit pricey but it was worth it. "
" They did not try to sell me anything extra. They were not pushy - in fact they were very polite. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARTIN - 20 October 2021
" Happy customer "
" Good service and good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by OLIVER - 18 October 2021
" I am curious how Autoeurope will react to this poor customer experience. "
" When I arrived the counter (a couple of hours late), my car that was reserved and paid for, was given to another customer. I had to pay for an upgrade, which only 15 minutes (when I arrived at the car park for pick up) turned out not to be available because it broke down. Then I had to pay even more for another upgrade for a car that experienced a flat tire on the first kilometre after the airport. When I called Sixt the office was closed. This was a nightmare experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
LISBON, PT - Reviewed by MICHAEL - 12 October 2021
" Sixt is often a good choice "
" Sixt is often a good choice "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 03 October 2021
" We make about 6/7 rental agreements a year. We would like to see a Loyalty bonus for repeat users, either a price reduction or a vehicle upgrade. "
" I extended my rental period and asked to keep the same vehicle. this was NOT a problem and appreciated. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JAIR - 28 September 2021
" I did not have any problem with Auto-Europe and I hope I do not have with SIXT "
" The staff was very professional and quick. The car had an issue, the toll electronic device did not work, but I only realised that when I passed through the toll. I explained it when I drop-off the car and was advised that the device battery was flat and that SIXT would assume any costs caused by it. So, I am waiting to see... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by STEVE - 23 September 2021
" Inability to change dates by 2 days is ridiculous. Lost all the money and no car. Very dissatisfied. "
" Could not change booking. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by PETER - 19 September 2021
" None "
" The counter staff were a bit overwhelmed by the amount of customers at the pick up, so it ended up taking over an hour to collect our car. I did not receive a confirmation of my final bill from Sixt, just a £90 debit taken from my credit card. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARY - 26 June 2021
" Already recommended on to numerous people how about some discounts "
" First time used Sixt although used Auto in excess of 40 times was very good service as normal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MICHAEL - 12 June 2021
" Say hi to Imad. I knew him a hundred years ago when I worked at Holiday Autos "
" The downtown Lisbon address on the voucher was closed.(not operating). Note on the door said 'back soon'. Eventually took taxi to another branch. Staff didn't seem to care. Please contact me for a more detailed description of events. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRISTOPHER - 09 June 2021
" Great experience. Efficient and easy. Highly recommend. "
" Everything ran smoothly and extra bonus of not having to refill the car before drop off as SIXT have their own fuelling system. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SHAY - 07 June 2021
" Overall it was very easy, the website filters were easy to use & being able to compare rental prices was very easy. "
" Very pleasant, great staff, lovely car that was cleaned and well maintained. The whole process was so quick & efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by BRUNO - 01 March 2021
" Very good experience "
" Smooth And friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANTONIO - 21 January 2021
" Good experience "
" Good experience "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by TIM - 11 October 2020
" Nothing to add "
" All went to plan - only difficulty was finding the car hire return location at Lisbon Airport. Appalling signage. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 02 October 2020
" I use you all the time and hopefully will continue to do so. Any thoughts of introducing a "loyalty scheme" for regular customers? "
" Just a good company to hire from "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by JOHN - 01 September 2020
" Booking was straightforward, I dont like the fact that AE does not back off the suppliers cancellation terms and provides no refund within 48 hours, even if the supplier does allow cancellation upto the start of rental. "
" Could not fault the experience in any way genuinely. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PEDRO - 01 September 2020
" Really pleased "
" Very quick and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MARGARET - 13 July 2020
" Excellent service "
" 1st Class service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CHARLES - 03 June 2020
" generally the best comparison site i used, with competitive prices, known suppliers and offers fairly priced insurance. "
" clean new car was given, quick collection and drop off . strait forward, only 300 euros blocked on card, polite and no fussing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by DANNY - 15 May 2020
" very underhand and distasteful. "
" I cancelled the car hire booking due to flights being cancelled due to Covid 19. i had prepaid and Sixt charged a extortionate cancellation fee which in the circumstances is very unfair. i had another previous booking with Argus and they repaid everything. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by DONALD - 30 March 2020
" I feel I have been cheated out of over £54 and will not be using Sixth again!!! "
" Being charged for petrol when I had filled it up full "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LISBON, PT - Reviewed by OLIVER - 23 March 2020
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KIERAN - 14 March 2020
" Bad "
" On the website it said i had car insurance but when i collected the car i was informed i had to pay 140 euros for insurance on the website it said I'd insurance I've got to the which was more than what i paid for the car please can you look in to this for me "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by KAREN - 12 March 2020
" No issues with Auto Europe at all. "
" When we arrived to pick up our car, we were offered a vehicle that was too small for our needs, despite us having reserved a large enough car. We were forced to pay double the original quote to upgrade. Very disappointed in the customer service we received. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DAVID - 11 March 2020
" I've used Auto Europe 5 times now and the experience has been great. I pay a little more than others but when I had substantial damage on one vehicle (from a hit and run) my damage payment to AVIS was repaid to me within 5 days of returning home. I will continue to use Auto Europe instead of bucket shop alternatives. "
" Everything was fine with the vehicle except that we had plenty of trouble trying to close the rear tailgate and sometimes had to drive with it only 'latched' but not closed. Vehicle was very clean but the Sat Nav was set to Portuguese which made it impossible to change to English. We ended up using our mobile phone in place of the Sat Nav. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by TIMOTHY - 09 March 2020
" Good site "
" Excellent customer service - helped us with our cases into the car on arrival & got us a trolley for our cases on drop off. The agent did try to 'up sell' us on lots of occasions, but we said no "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by COLIN - 09 March 2020
" Happy with car, price and pickup with SIXT at Lisbon Airport, for a 3 day rental. NOT so happy with the return experience at Lisbon airport. Chap took ages looking around the car checking things, then pointed out a 1cm cut on the sidewall of a tyre, which we definitely had nothing to do with. I think the renturn staff are incentivised to find any sort of 'damage' on returned vehicles!! "
" Happy with car, price and pickup with SIXT at Lisbon Airport, for a 3 day rental. NOT so happy with the return experience at Lisbon airport. Chap took ages looking around the car checking things, then pointed out a 1cm cut on the sidewall of a tyre, which we definitely had nothing to do with. I think the renturn staff are incentivised to find any sort of 'damage' on returned vehicles!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
LISBON, PT - Reviewed by NELSON - 08 March 2020
" Perfect "
" Great car rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by RICHARD - 05 March 2020
" See above comments in box 3 "
" There was a long wait at terminal desk and was annoying to see staff appearing to be doing nothing. Would just have been helpful if these staff had explained why they couldn't serve us. When we did get to the desk member of staff was very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by MICHAEL - 04 March 2020
" Nice clean car, friendly staff, no problems. Will use again. "
" Nice clean car, friendly staff, no problems. Will use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PIERRE - 27 February 2020
" Very unhappy once again with Sixt - will not use them again in future. "
" I have been "upsold" = given a larger car that what I had booked, without being informed that I was going to be charged more. This is the second time it happens with Sixt, second bad experience with Sixt. Also I wasn't able to re-fuel because I had to give the car back early due to window damaged (not caused by me) and I was charged the full fee as a result. Very happy with all other car hire companies. But I will never use Sixt again. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JUDITH - 24 February 2020
" very easy website to use for bookings "
" very helpful and friendly, more so than usual as quiet time of the year "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by RAYMOND - 17 February 2020
" Speak with Sixt. Hoping to rebook with them for September. Any offers ? "
" Already sunmitted to Sixt but they were very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 12 February 2020
" Quick efficient and easy to do "
" Catia was extremely pleasant and knowledgeable. Nothing was too much trouble for her. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by DAVID - 10 February 2020
" The overall experience regarding the hire car I obtained in Madeira with Sixt was very straight forward, efficient and courteous. I will not hesitate to choose Sixt again if I return to Madeira "
" Professional, efficient and courteous staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by WILLIAM - 04 February 2020
" My experiences with Auto Europe have always been good. "
" The only problem was, as with other hire companies, no water in the screen wash bottle and dirty windscreen! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by KEITH - 28 January 2020
" Price looks good but does not reflect the real cost of the hire. "
" The add on insurance was a frighteningly expensive experience!! "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PORTO, PT - Reviewed by DAWN - 05 January 2020
" I would recommend and a use again "
" Very efficient, friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CARLA - 03 January 2020
" All smoothly as usual with auto europe "
" I requested a Renault Captur (compact SUV), however the car handed to me on the day was a Seat Leon (petrol, not diesel). It's a small thing but in Portugal it means that I'll have to spend more money in fuel. Apart from that, all went fine and the check in was great and easy as well as the drop off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANA - 02 January 2020
" very good experience "
" very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by DAVID - 30 December 2019
" Online booking of the rental was good. SixT desk at the airport was very busy - 30 mins wait - but completion of the rental process was very efficient. "
" The car drop off at Lisbon airport was a nightmare! The SixT drop-off point in the main car rental building was closed, and there was no information as to the location of the temporary drop-off point. We were told by another car rental company's employee that the SixT drop-off point was in Car Park 3. Eventually, after driving around Lisbon airports one way system for 25 mins and after asking a friendly policeman for the location of Car Park 3, we managed to return the car. Given that SixT were provided with my email address at the rental desk at the start of the rental period, an email informing me of the closure of the drop-off point and the location of the temporary one shouldn't have been a problem! Not impressed! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PAULO - 19 December 2019
" Straightforward no time waste "
" Straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRAHAM - 17 December 2019
" Effective website, good value car, acceptable cancellation policy. "
" Everything very good apart from the attempt to be sold a full tank of fuel and had to affirm the requirement for 'full to full'. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by JAMES - 16 December 2019
" A good service. "
" Long queue to collect car, staff english poor, Did not explain costs. Did not ask about travel to spain, did not ask about second driver. Not given options for tolls. On return have 3 charges for tolls. Also always charge VAT on VAT for tolls. Not legal under EU laws, but would not change. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by JOHN - 13 December 2019
" Good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
FARO, PT - Reviewed by STEPHEN - 06 December 2019
" Hard sell from employee at collection. Would never rent from Sixt again, and we hire at least twice yearly. "
" Booked full to full fuel , but at collection got hard sell to pre pay a tank of fuel and felt so uncomfortable, we paid for it! "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by STEVEN - 28 November 2019
" - "
" Quality and professionalism from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by MARIA-VITORIA - 27 November 2019
" Competitive prices "
" Good and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by DAVID - 27 November 2019
" AE as always give good value and service, have used you for many years and will continue to do so. "
" All good, excellent car with no damage, rare for Madeira as many cars are well used. Great value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by CHRISTOPHER - 26 November 2019
" Excellent value for money, always use autoeurope "
" A little over zealous to upgrade car, fuel and insurance and in inspecting car on return plus car had juddery brakes but otherwise good. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LISBON, PT - Reviewed by RAYMOND - 21 November 2019
" Normally more than I want to pay, but at this time good value "
" None "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 19 November 2019
" Apart from the counter staff an acceptable service from a mid-range car hire company. "
" I have never experienced such a hard sell by counter staff. She tried every trick in the book (including tearing up my voucher) which I declined and then forgot to give me the keys. The young lady's command of English left a lot to be desired. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by DAVID - 19 November 2019
" Good car and efficient service. "
" All good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DENNIS - 18 November 2019
" Have used Auto Europe on many occassions for Vehicle Hire around Europe which have generally been very satisfactory experiences and this recent vehicle hire proved to be just as good. "
" Generally everything went well. The vehicle did have a number of bodywork defects (scratches / dents) which were listed on the collection report. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by OLIVER - 16 November 2019
" Auto Europe good. Sixt not "
" I booked Renault Clio 2 months prior to my trip. Sixt only had 2 Clios but had allocated them to other customers. We ended up with Mitsubishi Space Star. Awful car. Very small "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LISBON, PT - Reviewed by CHARLES - 09 November 2019
" Disappointed in sixt. "
" They refused to let us get a smaller car and said it was your policy not to do this. It was not in your terms and conditions. While I know you cannot assure a particular model they should not have refused us a smaller one. In the end after some argument they provided us with the car we originally booked a Renault captur. "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by CHRISTOPHER - 09 November 2019
" Excellent, smooth process. Car perfect, efficient staff and outstanding value for money. "
" All went very smoothly - newish, well-prepared car, mercifully brief hand over process but could have done without the tedious sales pitch for €7 per day (€35 per week) for assistance cover for Sixt's vehicle. Surely this would be their problem to pay for - not mine. Overall very good and friendly staff who conduct themselves in a highly efficient and amiable manner. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by AMILCAR - 08 November 2019
" A little more costly but worth every single penny "
" Excellent value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 06 November 2019
" Dropping the car off at Lisbon airport was carnage I just had to dump the car and leave the keys in it "
" The only issue was I thought I had full cover but the man on the desk said I needed better insurance and when I have checked my invoice they had charged me another £160 "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PETER - 05 November 2019
" Easy to use and certainly will continue to use in the future. "
" Only issue was about receiving a copy of the sign off back to Sixt,so unclear about actual cost. Apart from that excellent and the vehicle was tip top. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by ROBERT - 04 November 2019
" To be honest I'm not sure where you fit in! I thought I had contracted with Sixt and was a bit confused to see your heading on the booking documents. "
" The car was very clean and reliable. However, it had a number of dents and marks. Apart from that everything was very efficient and worked well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FARO, PT - Reviewed by JAMES - 31 October 2019
" Overall most helpful. "
" The counter staff were smart, efficient and helpful, we were upgraded to a larger vehicle free, and the drop--off was very quick - can't ask for more! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by RUPERT - 29 October 2019
" All booking,documentation,emails etc.went well. "
" All was good apart from one thing,the car started with full tank of petrol,the counter staff said it would be to my advantage and I was charged 61 euros for the fuel.As I only used half the fuel it was returned with half a tank full,so Sixt made 30 euros extra profit at my expense - Not acceptable! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARC - 26 October 2019
" Overall everything was simple, efficient and the vehicle meet our needs exactly. "
" All went smoothly and the vehicle was as expected. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by CHRISTOPHER - 22 October 2019
" Value for money, always answered questions quickly "
" The overall service was very good and the assistant whom served us very knowledgeable, highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by STEVEN - 21 October 2019
" All very good and simple other than the desk trying to get me to upgrade the car which took a while and was also far more expensive than if I had booked the upgrade car on-line. "
" All very good and simple other than the desk trying to get me to upgrade the car which took a while and was also far more expensive than if I had booked the upgrade car on-line. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 20 October 2019
" A positive was as we chose your insurance option the counter staff did not pressurize us into having their extortionately expensive cover. "
" Only downside was the pick up, took quite a while and it seemed we may have arrived at some sort of change over times as just when you thought a desk was coming free the staff would leave. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ALEXANDRA - 19 October 2019
" Good prices, excellent site and support "
" Overall experience of renting is good. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by STUART - 15 October 2019
" Auto Europe gave very good service, but was actually really angered at the treatment received at pick-up. "
" Arrived at desk. Arrogant CSA; First question - "Are you sure that this car (Renault Captur) will be big enough?". As if I did not know how big a car was needed! Second "We have a special offer at the moment, you can bring the car back empty and we will refuel it free (excluding fuel cost). No, I will bring it back full as is stated on the voucher! What kind of mug do you think I am, it is impossible to know how much fuel is left in the tank, but will still be charged for a full tank. Nice little earner. Next the offer of extra insurance. I was under the impression that this was included, but he virtually told me that this wasn't worth the paper it was printed on. Likewise when I informed him that I had annual excess cover with Worldwide Insurance. I have many years experience of foreign car hire. After some time you become aware of the tricks that some firms try on obviously to increase income. This has usually occurred when hiring cars from bottom of the market companies. As a result, on this occasion, I decided to use a well-known company, which I have used in the past (in Italy) with no problem. I was amazed to find that they are no better than the rest, and will do anything to screw money out of customers. SIXT? NEVER AGAIN! "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by SIMON - 15 October 2019
" Otherwise an excellent service from AutoEurope and will use you again in the future. "
" Car selected Mercedes was not available and i don't think they actually have e many of these. But did get a BMW 1.6 as a replacement but only 100 km and it constantly informed me to add adBlue! so i called into a sixt depot in Faro and got it topped up without any cost so all was ok in the end. But this should have been check before handover. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
FUNCHAL, PT - Reviewed by CHRISTOPHER - 14 October 2019
" as per 3 "
" 2nd time we've used Sixt in Madeira and very pleased with service and car both times. Only comment was that the car this time wasn't very new with over 27,000km on the clock. It was in very good condition considering the mileage it had done and was clean. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by KEVIN - 13 October 2019
" Overall, very happy with experience of Auto Europe "
" I was provided with an upgrade (to a Seat Leon estate with Sat Nav) which was a good start. However, the sat nav proved not to be very reliable - not sure if that is generic, or specific to the vehicle provided - which from time to time proved frustrating. The vehicle, on its return, was lightly soiled externally and internally. The member of staff dealing with the return told me there was no damage identified and that a Return Checklist would be emailed to me. The Checklist, when received, stated that the vehicle interior soiling was average and that it was heavily soiled externally. That is not correct. I note that Sixt reserve the right to re-inspect the vehicle for damage if it is dirty. That just left me wondering if all vehicles are recorded as heavily soiled so that claims for damage can be made at some later time.... not a good way to end a car rental. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LISBON, PT - Reviewed by ROMAN - 13 October 2019
" I wanted to go to another country, and I marked this option in my booking. When I arrived to get my car the Rental Company (Sixt) asked from me 150 EUR for this service. A bit strange that I didn't get any message or comment about it from AutoEurope. Also, few weeks before checkout date I wanted to change my booking to another company, I made these changes in my account and got approval. When I opened my account in the check out date I saw my old booking without any changes.... "
" First time I received broken car, there was a strange smell of brakes or burn tires. I changed this car after few hours, and after 7 days received email about scratch that they want me to pay for it (about 200 EUR). They also wrote that they made an Expertise and they are sure that it was my fault. Good for me that when I took the car I made a video with all scratches and this one was there too... So, no excuses for broken car, but please pay for scratches that not yours. Be careful and pay attention for all smallest scratches and take care to make a few photos or videos! "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 2
FARO, PT - Reviewed by ALAN - 10 October 2019
" Overall excellent obviously very busy company that have to meet demands "
" The only problem we had the car wasn't ready and had to wait 1/2 hour for another one as the car we was having wasn't there "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DANIEL - 09 October 2019
" Booking is decently easy, reservation adjustment is nice. No ability to sort including hidden fees etc. which makes looking at prices more difficult. "
" Drop off fast and no issues (apparently), then random £100+ charge on card with no contact or explanation attached. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 2 Condition of the Vehicle: 6
PORTO, PT - Reviewed by JANE - 09 October 2019
" All good "
" Very efficient although they did try and push for an upgrade at extra cost when we were picking up car "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JULIAN - 08 October 2019
" It did exactly what I needed thanks "
" Thought it was unusual having a full tank of fuel & not giving it back full,meant I had to pay for almost half a tank of fuel I didn't use!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRAHAM - 07 October 2019
" Auto Europe are fine, you have just been let down by Sixt who have no concept of customer orientated service. They were simply the worst in 40 years of Faro car hire. "
" 45 min wait to be served at Faro. This clearly not new as they have a "take a ticket" system to order the queue. I last saw this system when queueing for children's shoes 20 years ago. If you plan to be busy (and you know what bookings you have) put more bloody staff on!! Not rocket science?? Will not be treated like shit by Sixt again. Never again. On top of this I handed back a car that had only travelled 100 or so miles in 10 days with 2 people, then received an e mail to say the state of the car inside and out was unacceptable. A joke! And not raised at the time of hand over. Never ever again. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 9
FARO, PT - Reviewed by JOHN - 07 October 2019
" everything else was great "
" the collection time was more than I would have liked - it ws about 40 minutes "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 07 October 2019
" I was happy with my experience with AutoEurope and the price I paid them for the rental. "
" The counter assistant asked if I wanted the E-toll 'service'. I said 'yes', as I did need to use the A22 toll road in the Algarve, but I thought it would only be a 20€ charge then more on top only if I exceeded that amount of toll charges. But she charged me 55€ and I only realised later that part of that was 35€ for roadside assistance, which I did not want and was not explained to me. I was tired from an early start to my travels and so it only became clear during my holiday, by which time I felt it was too later to do anything about. So, although I was happy with everything else to do with my Sixt experience, I felt a little bit conned by the 35€ payment that I had to make for something I didn't want and which wasn't made clear to me by the assistant. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MICHAEL - 06 October 2019
" We required a different drop off from pick up and this was easy to arrange on the Autoeurope website. "
" I had read some very negative reviews of Sixt Portugal but we very pleased with the car and the service at Lisbon city and Faro airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by THOMAS - 03 October 2019
" Disappointed with the unprofessional way that Sixt have dealt with this matter, including there lack of response to my queries "
" At drop off a dent was found on a door. No measurements were taken, but I contend that the size of the damage was less than 3 cm. Even though I queried this when I received the condition report, Sixt have not commented on the size, but have informed me that They intend to make a charge of approx 370 euros on my credit card. I have written again noting that the size of damage was not measured as is the usual practice with other rentals. I have booked another rental through auto- Europe and Sixt Faro starting 23 October and I am keen to get this matter resolved. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by JANET - 03 October 2019
" Airport desk very convenient. "
" Car had too many small scratches for us to check against the documents, but as we collected it in the dark we could not see them anyway. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
PORTO, PT - Reviewed by JONATHAN - 02 October 2019
" Good price check service "
" Slow at checkin despite high staff to customer ratio. Car clean outside but less clean inside. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by CLIVE - 24 September 2019
" Very pleasant experience. "
" Very pleasant experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by WILLIAM - 21 September 2019
" Have dealt with Auto Europe in many places in Europe and have always found them to be efficient, providing appropriately prepared cars! "
" Very long delays at pick up desk - car was not ready at booked time - car provided did not have any fluid for windscreen wiping - and within 40mins of pickup the online data provider indicated that all 4 tyres lacked sufficient air pressure (when tested all tyres showed 1.9 when they were to be 2.5).Is this an issue with a extremely busy provider at this airport (Faro) "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
LISBON, PT - Reviewed by JOAO TIAGO - 19 September 2019
" Auto Europe provides very good deals, I have rented trough Auto Europe loads of times and apart from one time that I didn't got my rental thought (do to my own fault) I never had any problems, they have a very good costumer service that are happy to help you if it's within their reach. I would suggest just checking the full excess cover package rentals as every time I pick one up the car rental company process my booking with a basic liability cover and will charge you more (whatever their rates are) for a full liability cover package. "
" I normally rent car with other company but I thought I give Sixt a try as they where doing a better deal than my usual. They offer me a very attractive insurance upgrade option when I went to pick up my rental, however the price was a bit steep for me, so I decided to decline and keep my current booking. On return the car had a tiny scratch (the usual supermarket cart scratch) in the front bumper, which Sxit decided to pick up on, which I had no problem with as it wasn't there when it came to my hands, little would I knew that Sixt would be charging me 160€ + 28.46€ "fine handling fee" (exactly the same value of the upgrade!) for something that would buff out with a 60€ polish job. Now with this overly expensive joke of a scratch + toll charges that I was invoice for a month down the line from my rental end I'm 250€ out of my pocket. I'm definitely not looking to rent with this company again! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
FUNCHAL, PT - Reviewed by JOHN - 19 September 2019
" Better than booking direct with Hire Car company as it gives you flexibility and better rates. "
" So impressed with Autoeurope as I was Able to modify my booking and secured an excellent deal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 17 September 2019
" Easy pickup & drop off. No problems & no waiting. "
" Efficient staff at pickup & drop off. Dealt with promptly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANNE - 17 September 2019
" All fine! Car was in excellent condition and a comfortable drive. Driving in Portugal was easy and we definately recommend activating the transponder to pay tolls via credit card. The car hire company will do this for you. Sixt were efficient at pick-up and drop-off. Improved signage into Sixt drop-off area at Faro Airport would have the whole experience perfect! "
" All was fine with the rental experience. The car was perfect and no problem driving in Portugal. The only difficulty we had was actually getting into the Sixt car drop-off area at Faro Airport. It is very poorly signed and despite being able to see where we should take it, the road layout and access were not clear. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARY - 09 September 2019
" Perfect would use again "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DENISE - 30 August 2019
" auto europe - usually has the best prices and i like the new insurance to cover all eventualities - makes the drop off very simple too - as no need for the hire company to examine the car. as long as the tank is filled - you can go! "
" Everything went well with Sixt except when I arrived I had been allocated an automatic vehicle - I especially requested manual on the booking as I don't drive automatics. At first it appeared we would have a long wait until Sixt sourced another car as they were so busy but then the counter guy managed to find us a car so although there was a delay it could have been worse. I'm just surprised that someone at their end made this mistake in the first place. otherwise everything else was fine. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by NICK - 26 August 2019
" It was great thanks "
" None "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 26 August 2019
" No problems So no Worries "
" 10 out of 10 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 24 August 2019
" Be mindful of additional charges that aren't stated in the auto Europe website. "
" Quick pick up and drop off. The car was in great condition. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by ANTHONY - 22 August 2019
" For answer see question 3 "
" Could not re-fuel the vehicle on return as all petrol stations were closed due to the strike, was informed at drop off point I would be e-mailed regarding fuel charge, my account has been debited without any further information. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 20 August 2019
" Unable to pick up car because credit card pin wouldn't work. Rang Auto Europe but nobody was interested. No help and no refund. Will not use Auto Europe again and will advise friends and customers to avoid them!!! "
" VERY UNHELPFUL "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by ANDREW - 19 August 2019
" Booking was very easy "
" We returned the car and it was recorded as having no damage, 7 days later we received an email saying they had done a later inspection and found some damage that they are going to charge us for? That is unacceptable "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 9
FARO, PT - Reviewed by ALAN - 16 August 2019
" Always easy to deal with and usually good rates "
" Great service and very quick at pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by VIRENDRA - 05 August 2019
" The whole experience from booking to collecting the car and returning it was very good. "
" A very good experience. Good and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by CARLO - 04 August 2019
" The car wasn't in the best of conditions , AC was not very good at all in the hot weather , and I got home to find out I've been charged an extra £85.88 extra that I have no idea what it's for , but will be getting in contact to find out why "
" Picking up car was easy enough , customer service agent I thought was very pushy with trying to add extras on , dropping off car was simple aswell , have been charged an extra £85:88 that I have no idea what is for though "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
FARO, PT - Reviewed by RUSSELL - 20 July 2019
" Rosa was very efficient & friendly "
" Very good service & friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DERRICK - 15 July 2019
" Easy to use and good value "
" The counter assistant insisted we needed an e-toll for the motorways. I explained in the past we had used the toll station where we got a ticket and payed by credit card on exit. She insisted we needed an e-toll so we payed for one. This proved to be incorrect. We used pay roads 3 times but payed for 14 days e-toll pass. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KEITH - 04 July 2019
" Feel you were not honest about the excess insurance we bought from you at the time of ordering, we had no idea Sixt would not accept the excess insurance we had paid for on booking. "
" Very long queue so took an unacceptably long time to be served, which is horrible when you have arrived on a late evening flight. Horrified to find we had to pay a huge additional amount to ensure our insurance had no excess as Sixt wouldn't accept the insurance we had booked through you. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by GEOFF - 29 June 2019
" Auto Europe provide a very efficient service but would have liked more information up front about the various options that are available when booking. "
" Generally a good experience but not very impressed by the pressure selling of various extra products at check-in, especially excess insurance which we had already arranged through Auto Europe, and the excessive charge requested for the automatic toll service in the Algarve. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by PAUL - 26 June 2019
" All done very professionally and at a great price. "
" Good service and had an upgrade when paying for the fuel in advance. The Seat Ibiza FR we hired only had 700 km on it! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by KEITH - 21 June 2019
" Sixt is good and almost always good. Customer service was fantastic and the vehicles are always new or near new, "
" Queue at airport was bad but staff were excellent. I got a brand new car but it wouldn't start the following day so it was towed away and I got a taxi back to Lisbon and drove away in an another nice car. Bit of a pain but SIXT were faultless. Hired SIXT vehicles in Florida for years and they always have good cars and good customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by PAUL - 16 June 2019
" Get something in writing when you drop off saying everything ok with car cuz I'm still expecting a nasty shock, don't rely on E-mail they say they send and don't. "
" Never received email from them saying everything checked and good with car, glad I took photos, would of been nice if someone showed me how to work all gadgets on merc, but left me to it "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 9
LISBON, PT - Reviewed by THOMAS - 04 June 2019
" I would like some sort of compensation for the delay I experienced and costs I incurred having to pay for a taxi for my entire family whilst I waited for the hire car for 4 hours. "
" Waited for 4 hours to pick up car and finally met by rude vague counter staff who had no interest in customer service whatsoever "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
FARO, PT - Reviewed by JOHN - 04 June 2019
" The car hire was exellance value "
" There was only one processing drop off which meant a delay, we were also delayed due to only one petrol station at Faro airport. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
FARO, PT - Reviewed by JOHN - 31 May 2019
" I have used Auto Europe for the last 3 years and have been very happy with their service. "
" The young man at check in was very helpful. The car had a few marks not on the chart but when I pointed them out they were not concerned, it turned out fine but I was a bit concerned I might get blamed for them, when I took the car back there was no issue and the return process was quick and easy unlike some car rental agencies I have used in the past. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by DAVID - 28 May 2019
" Used upgrade option on booking reminder and that resulted in better car at lower price. Would have been good to have been automatically. "
" Most efficient hire collection I have experienced. Short queue and details immediately available to staff. Some confusion over car being offered resulted in some paperwork needing reprinting and no translated copy then being offered. Car larger than expected and very well equipped. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by CLIFFORD - 26 May 2019
" Overall the service and car were very good. The car was inspected on return and signed off as being ok, apart from any problems found on cleaning. "
" Having booked a Captur, I was told that they could only offer a 900cc petrol model. Given that we were driving a long way (into Spain), I accepted their upgrade (incl €200 add cost) to get a Mercedes B class (1.8 diesel). Tbh this was probably the the correct decision but disappointing that they could not offer a diesel SUV. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOHN - 16 May 2019
" Only problem was our guaranteed excess insurance. SIXT told us we would have to claim through Auto Europe if it proved to be necessary. This was not clear on your information "
" Very efficient, but failed to tell us how to start a keyless car - had to go back into office to ask! "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ANDREW - 07 May 2019
" I have used Autoeurope for years. Great prices and the excess refund option is always cheaper than other car hire search sites "
" Upsell was funny. Suggested we swopped our economy car for an audi A3. Man serving us was not friendly, quite arrogant. We had chosen option 'Renault Clio or similar' - the car park was full of quite funky Clios but we were given a very, very basic Punto - in fact it didnt even say Punto on it. Think its because we laughed at the upgrade we were offered. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by ANDREW - 05 May 2019
" Na "
" Car stalled frequently "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by GILLIAN - 28 April 2019
" No fuss checking car back in and a very quick handover. Highly recommended. "
" Seamless check in and out. Very warm and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PONTA DELGADA, PT - Reviewed by DORON - 23 April 2019
" Great service "
" Great service at the counter and with the pick up/drop off staff. Our only negative was that we felt that the size of our "intermediate" size vehicle was much smaller than vehicles we have hired before in this class. It was really difficult to fit 2 suitcases into the boot and even with just 3 children on the back seat, it was very squashed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by IOANNA - 01 April 2019
" no comment "
" I picked up the car from Porto and Drop Off was in Lisbon. All the clarifications and details on extras we have added in our agreement based on what the employee in Porto told us, where not valid when we arrived in Lisbon. I felt as if either Sixt does not have clear company policies, or that they we trying to over- charge us for things. Also, I have returned the card 4 days ago and I still am waiting for the refund of the deposit that is usually held as security to be returned. If it doesn't I will email you. All in all, I will never again use Sixt "
Value for Money: 2 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by STEVEN - 28 March 2019
" Happy with the service and price "
" Very courteous and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by IAN - 27 March 2019
" Efficient and affective from start to finish. "
" The whole process was handled efficiently and politely.Staff were knowledgeable,courteous and helpful. A hassle-free experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GUNDER - 26 March 2019
" counter staff very friendly and helpful. "
" friendly staff. Not very clean car with some scratches "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FARO, PT - Reviewed by JOHN - 24 March 2019
" Excellent "
" All round service from SixT excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VILAMOURA, PT - Reviewed by ROBERT ERNEST - 16 March 2019
" Easy, no complications, just drive away. "
" Excellent staff, very helpful and friendly, best hire company I have used in over 30 years of driving abroad. Special mention of Armando, even set the sat nav and gave me directions to loads of places, over and above his remit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARY - 10 March 2019
" Great car, great value. "
" Have used Sixt on numerous previous occasions and found them top class. Sadly Mr Risnoveanu who dealt with me when I picked up the car was more intent on selling me a full tank of petrol and other extras than carrying out his basic duties re customer service. He did not ask me if I would be travelling on the Motorway and therefore wished to hire a transponder which would cover the fees for using the road. I asked him about paying for a transponder and he said I could pay at the Post Office (a system I have used in the past when hiring from other companies) and wouldn't need one. I prefer to pay for a transponder but went along with his suggestion. I called in at the Post Office in Lagos three times during the following week but was told that I could not pay for my use of the motorway as there was no fee shown on the computer. I tried again the following week at the Post Office and also the local paper shop and again was told there was nothing to pay. I know from experience that prepaying for and using a transponder is a simple and easy way of dealing with the Motorway issue. Upon returning the car I told the Assistant who checked things out about the problem (He was up to the usual Sixt high standard of customer service) He told me not to worry and I would be told if there was anything to pay and it would be taken from my credit card. The attitude of Mr Risnoveanu when I collected the car was not good. On two occasions whilst dealing with me he engaged colleagues in what appeared to be small talk and just ignored me. I suppose the way to get his full attention and appropriate level of service would have been at agree to have every extra he suggested: upgrade car? automatic? Pay for a full tank of petrol (bring back empty) upgrade insurance? Only extra I wanted (Transponder) he didn't or wouldn't sell me. Will stick with Sixt but hopefully I don't meet up with Mr Risnoveanu again unless he has had appropriate staff training in the meantime. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by MICHAEL - 07 March 2019
" No problems experienced with our booking and car hire, very happy "
" Great efficient service at Madeira airport for collection and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 28 February 2019
" Very good company "
" Quick and efficient upon arrival and very good for return of vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by DERRICK - 25 February 2019
" We would consider using Auro Europe again "
" With pre booking and paying for the car it would have been nice if all my details had already been entered into their system thus saving everyone time, as it was we had to wait a considerable time whilst walk ins where being dealt with. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 21 February 2019
" Good broker offering a variety of good deals "
" Extremely good value deal and nice low mileage Fiat Punto. Auto toll worked well and no hidden extras "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RICHARD - 17 February 2019
" X "
" X "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by ROBERT - 12 February 2019
" I'm not sure about the advertising accuracy with emails suggesting big discounts to book now etc. Upon checking there is never a difference! "
" We were offered an upgrade (at a cost) but it included an extra driver FOC so we took it. Better car ,enjoyed it! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MADEIRA, PT - Reviewed by DAVID - 07 February 2019
" All in all a very good service. "
" Very good service, efficient friendly and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SUSAN - 05 February 2019
" I felt I had to pay twice "
" Additional costs incurred when we collected the car making the total hire costs expensive "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 5
FARO, PT - Reviewed by DAVID - 02 February 2019
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by JENNIFER - 24 January 2019
" The car was very nice. Good condition and good to drive. "
" They were professional. The pick-up process was slightly prolonged and the different fees charged was a little confusing. We have used our own toll thing every time we have been to Portugal but Sixt did not allow us too - they said that the toll system works on registration numbers but I don't think that is the case. However, we used their toll device to simplify matters. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARK - 20 January 2019
" The choice given by Autoeurope for car rental at Faro airport was exceptional, and the prices on offer were very competitive. The website was clear and easy to navigate, and all the different insurances were well explained. "
" The Sixt staff were very friendly and helpful. Was offered a choice of car. Collection and drop off could not have been handled better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PATRICIA - 16 January 2019
" Friendly staff and quick transaction, definitely will rent again!! "
" Good experience no issues with car or Sixt staff "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOSÉ - 14 January 2019
" Very easy and good "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PHILIP - 10 January 2019
" Sadly still awaiting the blocked €300 to be put back on my credit card "
" Car hire and return was fast and efficient..impressive..£300 blocked on my credit..still not returned to my credit card "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MADEIRA, PT - Reviewed by ERIK - 10 January 2019
" Only comment is that the 1.0 ltre auto Volkswagen golf that we had is not really suited to the steep hills of Madeira. "
" All worked effortlessly - no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MILAN - 02 January 2019
" N/A "
" The car provided for rental had to be replaced as had service warnings - so shouldn't have been provided to begin with. Had to break up the journey to return car. Alternative replacement choices for same category were almost none so only choice was to downgrade or upgrade. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 1
FARO, PT - Reviewed by JUDITH - 01 January 2019
" Easy booking online and voucher print-off "
" Long wait at pick-up - probably because none of the other car rentals had any customers. Otherwise very helpful and efficient staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by CHRISTOPHER - 30 December 2018
" see comments in 3 "
" great service from Octavia and her colleague "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOSE CARLOS - 29 December 2018
" Good service "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NORMAN - 23 December 2018
" After a bad experience with interrent/GOLDCAR this was very good. "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ÁLVARO - 18 December 2018
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by TIMOTHY - 16 December 2018
" Good experience with Auto Europe, disappoints with SIXT. "
" I have used Auto Europe on many occasions and have always received a first class service. In this case being a visitor to Portugal for the first time, we were told we had to pay up front 75 euros for use of the toll roads. If we didn't take this then we couldn't take the car. We did pay this charge. On our arrival at out hotel our Receptionist informed us that we only pay if we use the toll road and each day she can access the website to see if we had used the toll road. She was very surprised that we had to pay this charge. When we returned the vehicle we queried this with one of the Customer Service Advisors who stated we would get the full refund of the 75 euros. We will wait and see. I am more than happy to use Auto Europe but unlikely to sue or recommended SIXT. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ALAN - 16 December 2018
" Overall, all paperwork sent in time, but better clarifications about what is and is not insured from the Auto Europe website as I thought it may not be clear enough what a customer is actually purchasing, when different insurance options on this occasion actually could have doubled the car hire price. It may be that AutoEurope might consider a third option on prices similar to your competitors and include a complete nothing further to pay incase of accident / claim, ie full excess / accident cover fully included in the price. "
" Very good efficient service from the Lisbon Airport staff, the completion of the paperwork was great, may be it was the time of day 20:00Hrs when not so many travellers requiring vehicles so not too much pressure on the counter and the garage staff. As vehicles are ever more filled with electronic gadgetry, a one page summary of all the things the vehicle can do would be helpful, as it can be disconcerting when eg gear change sounder goes off with out knowing what it is for a couple of days! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 12 December 2018
" Extremely organised. Excellent service. "
" Great pick up and drop off. Not pushy at all re insurance etc when we had our own. Good car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 12 December 2018
" As usual a great service. "
" Probably the best combination of Price, car and service I have had in the many times I have hired vehicles. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GERARD - 12 December 2018
" Quick "
" Quality "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 07 December 2018
" There are some very aggressive offers now available by your competitors. You should think of starting a loyalty scheme, say, a free upgrade every fourth booking. "
" Very quiet when collected/dropped off the vehicle so no problems or waiting time. Like the fact that when you drop off the vehicle the person inspecting the vehicle signs off the agreement. With other suppliers, like Guerin, you have to go back into the office and wait in line with people waiting to pick up their vehicles. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MADEIRA, PT - Reviewed by CHARLES - 06 December 2018
" Overall, the experience was terrible. I did however, speak to an auto-Europe over the phone for a refund. Whether that will be a success, I guess time will tell. "
" Our flight had to be diverted due to bad weather conditions. Upon arrival the next day, the company had automatically cancelled our reservation, knowing full well of the extent of flight diversions. We had to rent another car from another rental company despite paying for the cancelled rental for the whole week. This "policy" had been very inconvenient and really lowers the quality of the service. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by EDWARD - 02 December 2018
" all good "
" very good but you have to wait ten days for your deposit back which is to long "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GARY - 29 November 2018
" Great value - easy to deal with "
" Great Company - excellent staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by PETER - 28 November 2018
" Poor and rude handling of my request for assistance with the aforementioned problem. Customer service appears to lack action, courtesy and manners not to mention integrity. "
" I am extremely disappointed with both the treatment from Auto Europe on this occasion and that from Sixt. I have paid for extra insurance for full cover but was given a car with 2 scratches. I was told this had been noted and was from a previous hirer and that I would not be accountable. Upon return of the vehicle it was inspected and passed as OK by the assessor. However Sixt have levied an additional charge! I have tried to contact Sixt several times but without any successful response. I have also asked an operative at Auto Europe for help but I a, still waiting for a response, I deem this poor service and due to incurring these costs and additional interest on my credit card while I wait for some resolve, I am now considering legal action via a solicitor. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
FARO, PT - Reviewed by JOHN - 21 November 2018
" It did what it said on the box. "
" Just what we wanted. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JOHN - 11 November 2018
" I already recommend AutoEurope to all my friends "
" Excellent vehicle. Clear paperwork and efficient check-in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NICHOLAS - 11 November 2018
" As above "
" Fantastic value , very friendly check in with no hard sell to upgrade or extras.Wonderful car for the money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROGER - 09 November 2018
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by MANDIE - 04 November 2018
" Amazing stag nothing was to much trouble ! "
" Very helpful and accommodating as my husband having lunch It's mobility they brought our vehicle to the door for us. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by WILLIAM - 03 November 2018
" Good! "
" Good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARTIN - 31 October 2018
" No issues with Auto-Europe, reservation recognized, deposit taken on card reasonable. Should include auto toll day rate as option when booking to save discussion. "
" Had to wait 60 minutes to check-in and obtain vehicle. Processing times of 20-25 minutes per rental, I was lucky as there were 8 check-in desks operating, for others it had been 80-90 minutes. Otherwise rental was normal. "
Value for Money: 6 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANN - 24 October 2018
" Good overall though satnav was useless and needed updated "
" Long time at pick up otherwise good service "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 24 October 2018
" Whilst the booking process is easy there is still much confusion about insurance and what is/is not included when booking through Auto Europe. I was offered, and foolishly accepted additional insurance by Sixt for wheels and windows plus Super Cover; only when reading the Auto Europe booking later did I realise that wheels/windscreen were already covered in my booking. There is too much confusion on insurance, it needs to be clear and simple so companies cannot stress you into taking out additional cover that is not needed. "
" Maybe it was just the time we arrived but the process took too long, I was waiting for over 15 minutes before seeing one of their staff. After all the paperwork is completed you then have to go to another desk to collect the keys. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ERIC - 22 October 2018
" Good but for the toll charging. "
" I think I paid £60 to go into Spain but Sixt charged me for doing so extra. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BRYAN - 20 October 2018
" Great car and service ! Couldn't fault anything about my experience . "
" Hassle free ... lovely wee car and friendly staff. Couldn't fault them ! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by GEOFFREY - 14 October 2018
" This was the perfect rental experience. Seamless, painless, absolutely no problems to recount whatsoever. "
" The car was excellent. The service was excellent. The whole process of collection and return was straightforward, efficient, fast and painless. I am sure there are busier periods when this process takes longer, but that is a fact of the traveller's life. If Sixt maintain this standard of service they will get my business every time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by ANDREW - 12 October 2018
" Auto Europe provides a good comparison across different car hire companies. "
" The counter assistant used a bit of a 'hard sell' to try and have us pay more for a manual car which he said would do better on the island roads. I had already paid extra for an automatic and was not happy to pay extra for a manual. The automatic I ended up with handled the steep mountains fine. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by MARCUS - 10 October 2018
" Very efficient and professional service at a good price! "
" Excellent and very professional service on pick up and drop off! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ABEL - 09 October 2018
" Aver all ok "
" Had a flat tyre , the alarm light was on and they said it would be ok in a few minutes, ended up putting air on front and back tyres "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
FARO, PT - Reviewed by BRYAN - 08 October 2018
" Easy and good value. Have had some poor experiences previously with other rental partners. This was a breath of fresh air, easy courteous service and vehicle was really great value "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by JULIE - 26 September 2018
" Good "
" No washer fluid in vehicle on departure. Pick up and drop off very slow due to volume of customers staff did their best "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LISBON, PT - Reviewed by ALEXANDRA - 23 September 2018
" best prices ,easy booking "
" All was as expected,but I didn't got the statement of return yet. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KEVIN - 15 September 2018
" Auto Europe ave always been my preferential choice of rental search. "
" Car pick up was far too long a process. It took approx 45mins to get to a counter and get issued the car. I had a car booked but you had walk ups getting issued cars before I was even dealt with. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by ROY - 12 September 2018
" returned vehicle with full tank of fuel, still billed for full tank. contacted customer services reply 'we can expect a delay of response between 3-6 weeks from our local supplier' wont be using again. "
" returned vehicle with full tank of fuel, still billed for full tank. contacted customer services reply 'we can expect a delay of response between 3-6 weeks from our local supplier' "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LISBON, PT - Reviewed by DIOGO - 07 September 2018
" Very easy and intuitive website, makes comparing multiple rent-a-car's efficient and effortless. I especially liked the option to get an insurance that would take care of the renting excess in case I had an issue. Will definitely recommend and use again! "
" This was my first time renting with SIXT. I rented a compact for 9 days at Lisbon airport in Portugal. Picking up the car was effortless, efficient and really straight forward. After reading so many reviews of a number of rent-a-car's, complaining that they always try to push you into buying additional insurances or extras I was pleasantly surprised when the SIXT's employee that was talking to me didn't try to sell me unwanted stuff. He politely asked if I wanted extra insurance coverage, to which I replied that I already had bought some trough AutoEurope and if I wanted to take the car with a full tank of gas and bring it back full. And that was it! Oh and the best part? I also got a free upgrade to a premium class, I mean what else could you ask for?? When I rent a car I take into account the make and model that I would like to get as I really enjoy driving, having a free upgrade to a premium model was really the cherry on top. The car was spotless and tidy with very few millage. I took it back after 9 days, all without a hitch, turning the car in was also super straightforward. Long story short, I definitely recommend SIXT and surely will be renting with them again in the near future! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by KAJ - 07 September 2018
" Hassle free and great value "
" Very professional and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 05 September 2018
" Very straight forward online process, easy to navigate. Prices were reasonable and everything explained "
" Collection of the car was very quick and the drop off process very efficient. The car was inspected and paperwork signed off easily with none of the usual try on charges for damage "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by LES - 22 August 2018
" I would strongly suggest that Auto-Europe consider dropping SIXT. Their customer service was appalling and it reflects badly on you! "
" A two hour wait for a pre-booked car is unacceptable. This got our holiday off to the worst possible start and left us feeling stressed. Drop off was badly sign posted and no instructions about where to park (the drop off was full) and where keys should be left. When I picked up I was told leave them in a box but then told to leave them in the unopened car! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ANA - 19 August 2018
" Easy to compare "
" Car not clean enough SAT NAV needed a update not recognising some roads. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
VILAMOURA, PT - Reviewed by FRANK - 12 August 2018
" I agree that it states that extras are charged locally. But i did not realise that child booster seats were a chargeable extra. This needs to be highlighted as the charge for the child seats are nearly the same cost as the car hire "
" Sixt wanted to charge 13 euros per day per seat. For a seven day hire this came to 182 euros. I asked if i could cancel the car hire and they informed me that I could. I then cancelled the car hire and i am expected a full refund "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FARO, PT - Reviewed by MANOS - 05 August 2018
" Easy pick up and delivery. Good value for money. "
" Should provide email confirmation with receipt / breakdown of final payment (for petrol plus toll charges). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by COLIN - 03 August 2018
" Very Good "
" Very Good "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KENNETH - 30 July 2018
" Please see above "
" Felt agent tried to pressurise me to upgrade my selected car along with upgrading a reduced excess amount on insurance. This would have doubled the price, why would I do this? "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 30 July 2018
" All worked very well "
" All worked very well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by VICTORIA - 29 July 2018
" Cannot fault "
" Brilliant from pick up to drop off. Will always try to use Sixt again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GRAEME - 03 July 2018
" Great service, no complaints "
" The car was almost brand new and in immaculate condition. It suited 4 adults perfectly. I was very pleased with the staff as they allowed me to use my visa card for the block, even though it was not their policy. The car was returned with no damage albeit in need of a clean so there was no problem. I would use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by MICHAEL - 03 July 2018
" How is this different to question 3? "
" The car was great, a joy to drive. Pricier than I would have liked because we asked for an automatic, and I really don't understand why that comes out so much more expensive than manual. One thing is that a little more explanation would have been useful at the start. The technology of cars is advancing so fast that I think rental firms sometimes don't appreciate that we may not all be familiar with keyless ignition etc. There didn't even seem to be a manual in the car, leading to small things like not being able to work out how to retract the wing mirrors! The return was just a bit slow because of massive queues, but having said that, the Sixt staff were great, taking the car off us in the queue and doing the check there and then so we could get away. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LISBON, PT - Reviewed by AMIT - 29 June 2018
" Will use the service again "
" Everything was pretty smooth. We had to pay more than expected mainly due to insurance which we were advised at the counter. Anyways better to be safe than sorry, so no qualms. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 21 June 2018
" Need more Staff to cover long waits. "
" Queues were ridiculous upon collection and return of vehicle. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
VILAMOURA, PT - Reviewed by ALBERT - 17 June 2018
" A no hassle experience, would use this company again . "
" Pick up / drop off no problem. Very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 10 June 2018
" 1st class "
" 1st class "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10