Auto Europe
- North America
- Central America
SIXT SPAIN
CUSTOMER REVIEWS
- 7.5
- 8
- 9
- 8.9
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
SIXT SPAIN Car Rental Reviews
Average Rating for Sixt :
GERONA, ES - Reviewed by JOHN - 21 September 2025
" Not overly happy about the experience but put that down to Sixt, not to Auto Europe. "
" Reserved car not ready so offered special price on upgrade - suspect this may be a common tactic. Car was fine. Cost at end of hire much higher than expected I suspect due to undisclosed add-ons such as 21% VAT! Could not recommend Sixt. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
SANTIAGO, ES - Reviewed by OSVALDO - 24 August 2025
" See above "
" Everything went fine other than the car for which I paid was replaced for another one was not "equivalent/similar". This is my only complaint. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETER - 21 August 2025
" Good site. Competitive prices. "
" Took upgraded auto VWTiguan but sixt guy didn't really explain costs etc. Took a charge on Amex of euro 626. Think eventually I will just have to pay upgrade fee of euro 196. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by OLIVER - 10 June 2025
" The service was okay but the boot space in the Audi was less than a BMW X1 and the final charges felt like a bit of a hijack. "
" The charge for a child seat was ridiculous - nearly €80!! Had they added a 16% 'location charge' to the final invoice. This should have been included in the original quote. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
GERONA, ES - Reviewed by STEVE - 09 May 2025
" Good service "
" Good Service "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS PALMAS, ES - Reviewed by THOMAS - 16 December 2024
" Very good apart from condition of vehicle which could have been better "
" Excellent counter and return staff,car could have been newer with less dents and scratches "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PALMA DE MALLORCA, ES - Reviewed by LAURENCE - 19 October 2024
" Good consolidator website offering good value "
" Smooth and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by SUBASH - 07 October 2024
" Very satisfying "
" One of the best "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by STEPHEN - 05 October 2024
" Very good. "
" Pick up and drop off very efficient. Although we were talked into paying for additional insurance. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MADRID, ES - Reviewed by BRIAN - 30 September 2024
" My problem is not with Auto Europe but with Sixt. "
" I thought I had booked a car with 'full' insurance pack. When I arrived at Madrd I was told that the car was not available because it was at a different terminal ( despite giving flight arrival details ) I was told I could get a car from terminal 4 but would have to pay extra and that i had to pay again for insurance. The net result meant that I had to pay an extra 824.74 euros to get on with my journey!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by STEPHEN - 20 August 2024
" All good "
" All good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by MATTHEW - 19 July 2024
" In the run-up to the hire I thought it might be very late to pick up the car, and I called into Auto Europe to check. I was told (mistakenly) that pick up was not possible after midnight (in fact the voucher said 1am), so I had quite a bit of stress about the extra work needed to ferry back and forth to the airport and town. One AE staff member even denied there was a voucher while I was standing in the boarding queue at Gatwick. Everything else was fine apart from the stress. "
" The staff member who gave us the car at Seville Airport was absolutely 100% 5 Star! Terrific help. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by JOHN - 27 June 2024
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BILBAO, ES - Reviewed by KARL ILIAS - 19 June 2024
" Deposit held for many days after drop off. "
" Deposit held for many days after drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by RICHARD - 15 June 2024
" Good value Easy to book online "
" Insufficient direction to pick up. Not enough staff. Tried to upsell vehicle and insurance even though we had full cover "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by PHILIP - 10 June 2024
" Used to be always the cheapest, not anymore. "
" Great service and dlgood vehicles. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by TIM - 14 May 2024
" Sixt at Palma were great "
" All excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by PIOTR - 13 April 2024
" very good and quick "
" really good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by HAROLD - 26 February 2024
" First class from booking to car rental return "
" Pickup and drop off quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by HELEN - 21 February 2024
" very easy, great deal "
" Good company Didn't like the model, Jeep Renegade, very difficult to park, poor turning circle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILBAO, ES - Reviewed by MALCOLM - 19 February 2024
" Didn't travel due to family emergency. Cancelled in 48 hour window but did not receive a refund "
" Didn't travel due to family emergency. Cancelled in 48 hour window but did not receive a refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LANZAROTE, ES - Reviewed by JACQUELINE - 19 February 2024
" Poor communication. No regular shuttle bus- waited 50 minutes for one-had to take a taxi to Sixt office in town. Not a great start to the holiday. "
" I was led to believe that the Sixt office was at Lanzarote airport, however it was in town. We were assured that a regular Sixt shuttle bus would transport us to the office. We waited at the pick-up point for 50 minutes, and still no sign of the bus. We eventually took a taxi to the Sixt office in town. The member of staff was apologetic. He said he'd tried to contact us, but Auto Europe would not give out my number. It was frustrating that we were told that Sixt was at the airport, when it wasn't. There should have been more clarity. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ALAN - 13 February 2024
" As above "
" I am currently trying to contact yourselves and it keep stating your office is closed. In the middle of the day ? I have been incorrectly charged by Sixt and cannot find anyone to contact "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
MADRID, ES - Reviewed by MANUEL - 09 November 2023
" Overall, easy and efficent "
" The main reason we paid extra for Sixt is the later closing time when we have a late flight. It is a false economy to go with cheaper option and then rental desk is closed. The check out process is very efficient and cars are immaculate. However, make sure you are present when you return the car for inspection. Sixt are very thorough in its check in. Likewise, check car thoroughly (including wheels and bumper strip) on check out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JOHN - 10 October 2023
" Autoeurope works well for me - confidence is important "
" Unfortunate, long queue at pickup, however, all other aspects up to usual Sixt standards. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by LEE - 04 October 2023
" Overall the on-line booking experience was good, the choice was excellent and prices were competitive however the lack of communication between Auto-Europe and Sixt created a fairly stressful issue upon arrival at the hire desk, and resulted in an additional cost of £250 which I had not budgeted for. "
" Overall my experience of Sixt was favorable due to the helpfulness of the counter staff, however my overall experience at the time of collection was reasonably stressful due to the vehicle I had hired not being available. My flight was delayed an hour, then it took an hour to retrieve my luggage which resulted in being roughly 2 hours late to the Sixt desk, at which point I was told my booking was valid but the car I reserved had been released. The only other car available without additional cost was a much smaller car than I had originally hired, and it would not fit 4 x adults and luggage in - the only option I had was to upgrade to a higher spec car for an additional £250. Sixt had not been passed the booking details from AutoEurope so could not track our flight - had they been able to do that they would have been able to make an allowance for the late arrival and would have retained our original car. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by TIM - 29 August 2023
" All good overall "
" Very good. Car quite scratched at pickup but not the end of the world "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
BARCELONA, ES - Reviewed by AMIR - 17 August 2023
" I had a very straight forward booking with Auto Europe but all Car Hire Companies such as Sixt and others make a mess when the customer wants to get the car. "
" I booked a SUV car (VW T-Cross) or similar but the lady in Sixt offered me a VW Taigo which is not SUV and much smaller than T-Cross. She insisted they are the same!!!! They had SUV but didn't give them to me!!! "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by DANIEL - 26 July 2023
" I think whether it be Auto Europe not being transparent or Sixt taking advantage - I felt conned and extremely frustrated by the eventual outcome. "
" I booked through a price comparison site and paid ahead, but was stung with additional costs and so much "up selling". After a long journey and traveling with a baby, I just wanted an honest, transparent experience. Not a manipulation of the booking and inflated costs I had to spend an hour battling back down. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by VITO - 13 July 2023
" An observation worth highlighting is the mismatch between the stated AutoEurope excess retention amount and the actual required by the Sixt desk. This was not an issue for me but could have adverse financial implications for other customers. This mismatch should be addressed by both companies. "
" Thank You to the local staff. They all were very helpful and understanding from pick up to return. A special mention for Jose and the Representative at the pick up desk whose name I forgot to note, who made our experience of dealing with the Alicante Sixt team very satisfying. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by NICHOLAS - 26 June 2023
" Excellent service, friendly staff, quality vehicle. "
" Excellent service all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by NIGEL - 31 May 2023
" Easy to use and good overall selection. Prices are normally better than booking direct. "
" Friendly staff, car in excellent condition, check in and check out very efficient. Dedicated area in terminal means the whole process with Sixt is really good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by MITCHELL - 09 May 2023
" I got charged insurance of 270 odd british pounds when collecting the car. Even though had already paid the insurmace with auto europa. Desk clerk informed me that only the hire company can provide the insuramce not the broker. And i should raise rhe issue with auto europa. I dont like being ripped off and paying almost double for a hire car i had already forked out 300 pounds for for a week. Next time ill rent a car when i get to the hotel. Not happy AT ALL "
" I got charged insurance of 270 odd british pounds when collecting the car. Even though had already paid the insurmace with auto europa. Desk clerk informed me that only the hire company can provide the insuramce not the broker. And i should raise rhe issue with auto europa. I dont like being ripped off and paying almost double for a hire car i had already forked out 300 pounds for for a week. Next time ill rent a car when i get to the hotel. Not happy AT ALL "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by MEREWYN - 05 May 2023
" I bought the extra on the Auto Europe however I was told by the Counter Staff that this meant nothing and was a waste of money. "
" The Counter Staff was very pushy selling the extra insurance which we did not require (car was only being used for transfers). There was no-one to check the car upon returning so I had to record a long video showing the car was in the best condition on returning. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by ANTHONY - 20 April 2023
" very good "
" very helpful "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by GAVIN - 16 March 2023
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JAMES DOMINIC - 20 February 2023
" As above "
" Was charged for gps, ski rack, and airport surcharge. Airport surcharge was supposed to be paid for with you, abd there was no gps or ski rack. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LANZAROTE, ES - Reviewed by THOMAS - 05 February 2023
" Good car for the price, staff were very good at sixt and transfers were excellent "
" Had booked a polo and got a Kia, which was fine but a bit underpowered and had no aerial or satnav "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by PAUL - 07 November 2022
" Excellent!!! "
" Excellent!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by BERNARD - 22 October 2022
" Auto Europe provided its usual good and expected service. "
" On this occasion, Sixt provided a good serviced marred by a couple of bad point: 1) the vehicle initially collected had a large number of bodywork blemishes, and 2) Sixt requested that the vehicle was changed to a different vehicle. Although the company arranged the swap over at their own cost, it forced us to reorganize an already busy diary events diary. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
PALMA DE MALLORCA, ES - Reviewed by CATHERINE - 24 September 2022
" N/a "
" They are the most expensive in Palma but they are also the only ones who will stay until your delayed flight has arrived... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by NIGEL - 15 July 2022
" All went well "
" Very smooth process at check in no queue, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by DAVID - 13 July 2022
" See above "
" The car itself was ok, but according to the document I received at the check in desk there were more than 30 damage areas. In addition there was no fluid in the windscreen washer. When I parked to fill it up I realised why. It was impossible to lift the bonnet. I drive a similar car at home so do know how to open the bonnet, but on this car the bonnet catch did not function properly. This was reported to Sixt when returning the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
SEVILLA, ES - Reviewed by GRAHAM - 12 July 2022
" Excellent friendly staff in Seville. "
" Car had a lot of damage to it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PALMA DE MALLORCA, ES - Reviewed by JOHN - 10 July 2022
" This is the first time I have used Auto Europe and I found the website very easy to use and in these times of very high rental rates the price paid was sensible so in future I will look at Auto Europe first. "
" It's the first time i have used Sixt and found them very good and would use them again in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by DUNCAN - 04 July 2022
" Booking with Auto Europe was , as ever, simple and trouble-free. And the deal offered could not be bettered. No need to look elsewhere! "
" Quick and efficient service both on collection and drop-off. Vehicle provided was very well used with some minor faults, not really to the usual standard. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
BILBAO, ES - Reviewed by JOHN - 24 June 2022
" Provision of excess insurance a great benefit "
" OPAL provided in place of VW - had numerous minor dents & scratches and a fault with the parking sensors. Not indicated at collection but received email subsequently listing dents and scratches. Didn't check list as had luckily taken photos of all damage. Was able to provide photo of damage in relation to one that not on list and subsequently referred as my damage. Sorted. Fault with rear parking sensors not problem as parking camera was working. Reported fault to agent on return. Feel strongly the on collection agent should advise and show off all faults to ensure no subsequent dispute. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by KENNETH - 24 May 2022
" In future, I will probably not book through Auto Europe, but directly with car rental companies because there no longer seems to be any benefit using an intermediate agent. "
" I was pleasantly surprised that what I thought was a 'cheap and cheerful' car rental company was good. They didn't try to rip me off for the hire of a fairly basic car, and didn't try to find 'extra' faults or scratches that were nothing to do with me. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MADRID, ES - Reviewed by MICHAEL - 10 March 2022
" I have used Auto Europe many times and the only problem I have is the hard sell from the Car Rental companies when I pick up the car. "
" When I picked up the car they said that my UK driving licence was not enough and I could be fined for not having an International Driving Permit, despite the UK government stating that I did not. They also said that because I didn't have the iternational driving permit my insuace may not be valid. Despite this they still tred to sell me an upgrade and get me to buy additional insurance. The drivers side of the car's body work was damaged When we droped the car off the guy said thats ok no need to check it, which is ok, if ot os ok but not if I get a surprising charge on my credit card. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARCELONA, ES - Reviewed by ROB - 03 March 2022
" AutoEurope we're fine, Sixt we poor. "
" The car was in poor condition, had a puncture and was scratched. No tiger cars available in the same spec. It took about 90 minutes to finally get another one. For those reading, don't book with Sixt, they are not worth the extra money at all. I would say the mid range hire car companies are actually better. Very slow service, very poor cleanliness of the car, they check everything it is easy to be charged for damage with them. Beware. "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by MICHAEL - 23 February 2022
" The experience with Auto Europe will be determined by how you respond to my experience with Sixt - ideally I would like AutoEurope to pursue a refund of the Euro150 on my behalf. This would encourage me to book again with AutoEurope. "
" The counter staff forced me to take their basic excess insurance at an additional cost of Euro150 even though I have my own separate excess policy. I phoned Auto Europe at the time who told me that what they were saying was wrong (the counter staff said I would be charged Euro1000 for every scratch and my excess policy wasn't good enough). My excess policy provider also said that the counter staff were telling lies and this was a well known scam. I refused the extra charge / insurance - In response the counter staff refused to give me the car. I spent almost 2 hours in total with my children hungry and upset and in the end had no option to pay the extra Euro150 in order to get the car. I then had to wait another 20mins for the staff to print out my receipt as the computer 'froze'. All in all a shocking experience. The other party in my group also had the same experience (but were told that because they booked through RentalCars.com they could claim back the extra Euro150 - an option not available to me through AutoEurope?). "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by LEITH - 22 February 2022
" Online booking was straightforward but booked vehicle was not available. "
" Lengthy wait at counter (45mins) and selected vehicle was not available. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by KEITH - 07 February 2022
" _ "
" Car size not available on arrival. needed to return next day to change to more suitable car "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by CHRIS - 21 January 2022
" Efficient and a good car. "
" Helpful and friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by VESELIN - 08 December 2021
" Good. "
" Good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by JULIAN - 03 December 2021
" I would definitely use again - it would be great if we could "check in" on line save having to wait at the check in desk - something that Avis now offer "
" All easy and the staff were very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ROBERT - 28 November 2021
" . "
" When I went to pick-up the card, Sixt said that UK drivers now need an International Driving Permit. This was "fake news". They refused to give me a car but - after about an hour of arguing - and a call to Auto Europe (you were very helpful) - they relented. This put a big dampener on the start of our holiday. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LANZAROTE, ES - Reviewed by ROGER - 17 November 2021
" Prefer for collection at Airport "
" Prefer car collection at Airport "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by RICHARD - 17 November 2021
" Trust is hard won and easily lost - Sixt has now lost my trust. I don't know if the problem is specific to the Malaga Airport operation or whether it is endemic to all Sixt locations. I am not sure that I can afford the risk to find out. "
" I handed the car back and was advised verbally that Sixt was entirely happy with the car. Three days later I received the invoice which included a penalty refuelling charge. When challenged on this charge Sixt claimed that they had topped up the fuel tank with just 3.76 litres of fuel! If you cannot rely on what the Sixt agent tells you on hardback, the risk of extra fuel charges is minor when compared with the cost of any alleged damage that it may be subsequently claimed has been found on the car. I am not sure if I can afford to trust Sixt in future when I am at risk for in the region of 1,000 euros plus in respect of the insurance excess. In addition, all aspects of the handover and hardback were very disappointing - due to lack of staff and a lack consideration for the clients in the way the overall process was designed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by GARETH - 08 November 2021
" Good range of prices/vehicles. Straight forward process and no hassle pick up and drop off "
" Counter staff were unfriendly and although reasonably efficient, terse and not welcoming "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GERONA, ES - Reviewed by ANTHONY - 24 October 2021
" We visit our place in Catalunya regularly and I'll use this company again. "
" Efficient and professional staff. Refreshingly, none of the hard sell to sell additional insurance. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MALAGA, ES - Reviewed by IAN - 24 October 2021
" Easy to book. Prompt service. "
" Very friendly service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ALEXIS - 18 October 2021
" n/a "
" Hanover of keys was way too long "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by PAUL - 11 October 2021
" Quick & efficient thanks. "
" Dissapointed that, apparently because we were held up in bag collection, there was only one vehicle in our category left to choose from which was a pretty battered Skoda!!! "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by LINDA - 08 October 2021
" Overall, first class. "
" Arrived Alicante airport late evening. Everything in order. Jose, on reception, was extremely pleasant, efficient and helpful. Car was great and hassle free. Drop off worked like a dream. Thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by BARBARA - 04 October 2021
" I always use Auto Europe to hire a car. I've not had a probalem with them in over 20 years of using them. "
" The staff were very friendly and helpful. Couldn't fault them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by DESMOND - 04 October 2021
" HAVE USD SIXT DUE VERY GOOD OFFSITE LOCATION TRANSFER AND PICK UP, THIS TIME NOT SO GOOD "
" PICK UP WASSLOW, THEN AGENTTRIED TO SELL US EXCESS INSURANCE DESPITE THAT ALREADY NEING INCLUDED IN RENTAL, TOOK SEVERAL REFUSALS TO MOVE ON TO THE HIRE. RETURN AGENT VERY MUCH BETTER "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by JOHN - 28 September 2021
" Relaxed and friendly "
" Calm and friendly at the desk. Reassuring that you are valued customer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by CONRAD - 27 September 2021
" Quick and effective service - have used it for yrs. "
" Excellent. Quick, efficient, great staff, lovely car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by ADAM - 23 September 2021
" For rentals out of Valencia Airport I would recommend Sixt. Mid price range so affordable and no hidden charges and hard sells. Conveniently situated a short walk over the road from Arrivals exit. Car in good condition. "
" For rentals out of Valencia Airport I would recommend Sixt. Mid price range so affordable and no hidden charges and hard sells. Conveniently situated a short walk over the road from Arrivals exit. Car in good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by MALCOLM - 21 September 2021
" Very pleased with our upgrade to an Audi A3 although more expensive the car was Fantastic!! We had a problem after a few days in that oil warning light came on, I phoned the SOS Number supplied and first of all a tow truck came to our hotel but he said he did not have any oil with him and that another mechanic would come out . Later a very nice young man came and he added the required oil and then checked everything out and spoke with me via the translator on his phone this made understanding him very simple. After this the car was back to normal and helped to make our holiday. "
" On arrival at the Sixt Desk we were told that the car we booked was not available which was a surprise as it was booked and paid for, how ever after a long discussion with Marco behind the desk we opted for an upgrade in the form of an Audi A3 convertable which turned out to be fantastic and made our holiday. Returning the car was very easy to do with a well marked car park and there was a very helpful guy there to take our keys and check it in. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by LINDA - 02 September 2021
" Auto Europe have not been a problem at all but the experience with SIXT has been atrocious. "
" It is disgraceful that their website leads you to believe that the price you pay is the total price and then to receive an email 2 days before travel to say that the booster seat would be extra per day and also the GPS would be extra per day. The booster seat in particular being close to 13 euros per day! At the desk in Palma airport, we waited 30 mins before we were served and then to discover that I had only paid for 3rd party insurance, which was most definitely NOT made clear in my original booking. Also, I knew about a 1500euro 'attachment' to my credit card but I did NOT know about an extra 300 euros that had to be paid and then refunded to me after the trip. Now, I find on my credit card this morning that they have CHARGED me an extra £319.80! I would NEVER use this company again. They just scam you everyway they know how to. "
Value for Money: 2 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PALMA DE MALLORCA, ES - Reviewed by ANDREW - 08 August 2021
" Always use you. Someone on the phone should you need it. Great prices. "
" Best experience i've had. Quick, efficient, great car. Have booked again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by ROBERT - 08 July 2021
" As above "
" Having paid AutoEurope an additional amount for full cover, I was informed by SIXT on arrival, that I needed to pay 44 euros a day to get full cover - this added a further 295.26 euros to the total. The whole bill ended up being £526.96 higher than the amount I had paid AutoEurope - when you arrive after a flight, having already paid a chunk of money for your carhire, you are in no position to argue - as you don't want to lose the money you have already paid! The only addition I was expecting was an additional driver. Overall a very disappointing experience, and I won't be using AutoEurope OR Sixt again "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BARCELONA, ES - Reviewed by JOHN - 04 July 2021
" No problem "
" Easy. No problem. Exiting the Car park was absolutely awful. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by PETER - 27 June 2021
" Good at the initial booking and comparison. Autoeurope were terrible when I needed to make a small change to the pick up time of my booking. You wanted some £300 for an earlier pick-up, I rang Sixt directly and they did it for free. "
" Overall a very good experience with Sixt, not so great with Autoeurope "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by JOHN - 13 November 2020
" See above re insurance "
" I had wrongly assumed that by paying extra to Auto Europe for the extra insurance to be added to my booking, I would not need to pay the deposit towards additional damage not covered by basic cover. Wrong! Sixt charged me additional money saying your cover was irrelevant. The return desk was not manned and conflicting info was given about dropping off keys. Since noone was there to inspect the vehicle, I remain suspicious that they may keep my deposit saying the previous damage may be new. (I have photos to prove otherwise) "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by RICHARD - 26 October 2020
" Easy to cancel and rebook "
" Staff polite, car choice great , price good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by COLIN - 19 October 2020
" Very satisfied overall "
" Excellent car at a very good price. Staff were friendly and helpful and, unlike some companies, didn't push additional insurance! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by MICHAEL - 04 October 2020
" Poor "
" Waiting at check in for nearly forty minutes while she dealt with just one customer in front of me. Oddly enough when someone arrived after me while I was being checked in, they where sent direct to collections to get checked in, and where actually dealt with straight away. Disgusting service "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
ALICANTE, ES - Reviewed by MARTYN - 04 March 2020
" This was a terrible experience which l have had the misfortune to be taken advantage of for the first time when hiring a vehicle. "
" I had paid for full insurance prior to pick up and on arrival to the airport you didn't have the car I had booked so was forced to pay for an upgrade? l was then told the wheels and windscreen wasn't insured and had to then pay extra for that? Looking at my paperwork that week however l saw it had been paid for already!, So all together it cost me an extra £380 on top of what l had already paid which l find totally incomprehensible and think l have been exploited and will never use this company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by MALCOLM - 28 February 2020
" Excellent allround "
" Excellent service as always "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by BRENDAN - 28 February 2020
" As above "
" Good car. Good price. Easy pick up & drop off. All satisfactory. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by JAMIE - 23 February 2020
" Very happy with car, really good price, good service "
" Efficient and seamless car hire "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by TERRY - 20 February 2020
" The whole thing was a nightmare. Having spoken to other tourists at our complex, in future we'll book with the desk at the complex and get picked up from the airport "
" We booked in the UK and when we got to the desk they didn't have the vehicle we'd booked and had to pay extra for a similar sized car. + there was a charge of over €300 as a damage deposit! We were reluctant to use the car as much as we'd normally have liked too. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 6 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by TAHIR - 17 February 2020
" We had to buy our insurance from Sixt, nothing was mentioned about it at the time of booking with auroeurope "
" Very efficient "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by RAYMOND - 15 February 2020
" Return was easy apart from the dense fog! "
" No queue when picked the car up. They hadn't got the car I booked but got an upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by DAVID - 08 February 2020
" Could not fault the experience. "
" Other than a missing cylinder for a puncture everything was first class. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ALEXANDER - 04 February 2020
" very good we will use a next time "
" very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by RICHARD - 28 January 2020
" Quite good service "
" Even though I had taken out excess insurance in uk , I felt pressured by the staff to take out more. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by PETER - 27 January 2020
" I have no problems with the company, the booking process was good. "
" At reception the practice of highlighting the cost of damages (per incident!) and offering "insurance" is tantamount to extortion. When collecting the car no-one showed me to the car and explained it was damage free. When returning the car it was inspected for damage (there was none) but apart from a verbal statement to that effect I was not given any paperwork in confirmation ( I still await the e-mail to confirm all is in order on handover). "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by JUBRAN - 26 January 2020
" Excellent overall, just a couple of issues that occured which were quite swiftly dealt with appropriately. "
" Overall very good however there was some confusion with the price we were charged, I was charged for extra insurance which I did not request, I had to call up Sixt once back from my holiday and they kindly refunded the amount, "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by DAVID - 24 January 2020
" Yes please circulate this "
" On booking I paid for additional insurance to give me full comprehensive cover, Your paper work confirms this . At Tenerife S airport at the Sixt desk II was told that Sixt did not recognise the extra insurance and that I would have to pay an extra Eu.360-00 to secure such cover. Had I been advised, on your site, that this would happen I would not have booked with you/Sixt. I seek a refund of the Eu.360-00 "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by STEPHEN - 22 January 2020
" Highly recommend "
" Great service and lovely staff. Didn't put loads of pressure on me to take out extra insurance cover. Will definitely use again and highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by BENJAMIN - 03 January 2020
" Plain sailing "
" Not car wanted but upgraded for very reasonable price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA CORUNA, ES - Reviewed by MANJIT - 03 January 2020
" Overall very good. I would say that the excess insurance offered by auto-Europe needs to be integrated with the car rental firms. "
" Good experience from SIXT counter staff, fast, efficient and very polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by GORDON - 03 January 2020
" I think the above says it all nothing wrong with Auto Europe I use you several times a year. I'm used to saying no at the counter when getting the car, but when they add it without your consent it is hard to trust again and as you can see spending three days of your holiday trying to get it sorted is not worth it. "
" I was told by Mario at the counter that the petrol station closed at 3pm and the nearest was 15 minutes away so I paid for the fuel I think will be £60 this was not true the station was open and I only use half a tank I have a picture to show the fuel on return. Because of this I checked my receipt at the apartment and found he had added extra insurance I emailed yourselves and then phoned several times and was informed to contact sixt which I did who informed me nothing could be done until the contract is finished this was now Christmas eve so we had this hanging over for Christmas. I have now had it confirmed they are removing the extra insurance but what a traumatic time so in future we will use the shuttle or taxis. If you can find away for the car hire not to try and scam customers you will have a great increase rather than a decrease. Regards Gordon "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MICHAEL - 28 December 2019
" It was easy to select the hire car via the website. I have no idea how easy it would have been to claim damage excess refund from auto Europe if I had needed to. This was a concern during the rental. "
" It took about 30 minutes to go through the process of renting the car because the payment system was not working. I was pressured to take damage insurance direct with sixt, which I declined. When I returned the car there was no one there to sign any form to state I had returned the car without any damage. If someone marked the car after I dropped it off I have no doubt sixt will try to force me to pay for it. I have nothing to say they agree I returned the car in acceptable condition. The car they provided was brand new which was very good. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MICHAEL - 21 November 2019
" I nearly always book my rental car through Auto Europe "
" Pleasant rental experience. Friendly, knowledgeable and helpful counter staff. Nice rental car in new condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SEVILLA, ES - Reviewed by IAN - 19 November 2019
" Very simple and professional, as always. "
" All good, although at collection the agent tried to sell me an upgraded vehicle, before telling me what I had booked (Peugeot 308 equivalent) was "very small" and I wouldn't get two bags in the boot. Then told me they didn't have any cars in that class available, but finally gave me an Opel Crossland X. She also tried to sell me a ful tank of petrol, assuring me it would be cheaper than filling up near Malaga "where people find it very difficult to fill up before the airport" - which was total nonsense. However, the car was great and the drop off experience was also very good. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by GARY - 19 November 2019
" Painful overpriced and unpleasant I felt completely ripped off "
" We had to queue for 1 hour to collect the car and felt that we were completely overcharged for both the booking and insurance at the counter, at the time of booking it was not clear at all what the actual charge was "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LANZAROTE, ES - Reviewed by DES - 18 November 2019
" excellent "
" The off airport shuttle service is very efficient and the Sixt hire centre has very good faaclites, and staff, well located for easy access onto the main road system "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JAMES JOHNSTON - 13 November 2019
" Friendly efficient and helpful staff "
" Friendly efficient and helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PHILIP - 11 November 2019
" As said before all ok..but smelt of smoke/cigarettes "
" Upgraded car was good..but smelt heavily of smoke...why allow people to smoke anyway "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PALMA DE MALLORCA, ES - Reviewed by ALAN - 07 November 2019
" Awful. If you need to rent a car, rent directly. You are not insured through the AutoEurope website albeit when you rent, that is the impression you are given. The excess would have been £950 if I had not paid another £84 for insurance when I arrived. The insurance overall was therefor more expensive than the actual rental! "
" I bought insurance on your website only to be told I needed another £84 of insurance when I got to the SIXT desk. Disgraceful. I will never again use your website "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by CATALIN - 07 November 2019
" No issue, everthing was great "
" I will keep my top star rating but i had an issue where the "basic" insurance was added although i did not request it, it was all refunded in the end and i am happy that the customer service is top notch. I recommend Sixth, they have been great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by JOSEPH - 03 November 2019
" See above "
" We have already sent a complaint email about this reservation. We are waiting for a substantive response. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by JOHN - 31 October 2019
" We have hired several cars through Auto Europe over the years and it has always been a good experience. The website/booking experience/cancellation policy are all very straightforward & simple. "
" We arrived at night after a flight delay and therefore it was dark. Unfortunately there was quite a lot of damage to the side of the car which we couldn't see in the dark. Therefore, my husband had to get up early the next morning take lots of photo's and e-mail them through to Sixt. Fortunately where we were staying had a good internet service and we managed to send the photos through otherwise we could have been liable for the very expensive excess. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
GRAN CANARIA, ES - Reviewed by MARK - 31 October 2019
" will certainly use auto europe and sixt again "
" like all car rental companies they try to sell you extra insurance which you don't need but otherwise an excellent company to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by JOANNE - 30 October 2019
" Very professional and friendly staff "
" Excellent service and good value for momey. Will certainly recommend to family and friends, and will use agin when requiring a hire car abroad "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by DAVID PETER - 29 October 2019
" Score reflects my comments above. I think you need to consider, if you are going to promote Sixt on your site, issuing a clearer warning to customers of their duplicitous business practices. "
" Dreadful. The staff on the Sixt desk in the airport insisted we paid for additional insurance for the car which we were not expecting and didn't want. I showed them the voucher details from Auto Europe which clearly said that we had an Excess Guarantee with additional coverage for wheels, underside and roof, physical damage coverage and theft waiver. We told them that we had already taken out cover with Auto Europe and didn't require any extra but were told that there we had to pay either "basic" or "full" rate insurance - an additional 22 or 42 euros per day. There were 2 staff on the desk, neither would give us straight answers to our questions and brow beat us by insisting that we had to pay this additional insurance. This is clearly a deliberate strategy, they made the process incredibly complicated and confusing and clearly used the fact that it was late (9pm), we were tired and wanted to get to our holiday resort as soon as possible. The family next to us cancelled their car and took a taxi as they refused to pay the additional 500 euros the Sixt staff were insisting upon! When we picked up the car outside, a female Sixt member of staff told us we did not need to pay the additional insurance, it was optional. We were furious, we knew they were ripping us off, we were just unable to prove it. We are out of pocket now by £148 (including taxes etc) and since I've returned home, I had been appalled by the shocking reviews of Sixt on Trusted Pilot, Trip Advisor etc. by people who have had exactly the same experience. I bitterly regret not researching reviews of this company beforehand and am seriously surprised that you still partner with them, they are clearly happy to scam vulnerable customers late at night with kids in tow in a foreign country. We will be pursuing our complaint vigorously. We are not naive people and are disgusted at being so duped. I will also be reporting them to my bank in case they attempt to take more money out of my account under the ruse of "damages". I've heard that this is another favourite action of theirs. The car incidentally was returned in exactly the same state as when it was picked up with a full tank of petrol. We even spent 10 euros at the garage hoovering it out. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by PAULA - 27 October 2019
" Overall this was a good experience and I would use Auto Europe again. It was cheaper to book through Auto Europe than to book directly through the car renters websites and it was comforting knowing than Auto Europe were there should we have an issue. "
" The car I originally booked was not available and I was given a much bigger car for the same price. I had to ask for a smaller car and they gave me a slightly smaller car but still bigger than I had booked, as I normally drive a small car I did not want a huge car. I checked the car and found scratches that were not recorded on the paperwork. I had to have these added. The list of scratches was confusing as there were multiple marks on the rear bumper but I was told these were recorded as a collective. It was worrying as there was no clear record for what was there previously. However everything seems to be fine, we returned the cars and the deposit block on our credit card has been removed. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ALICANTE, ES - Reviewed by PAUL - 26 October 2019
" I do have one big concern, and that is the fee charged. The figure quoted is subject to local airport taxation, which applies at any EU airport I understand, but I have been charged for extras it seems, and cant get any of the figures to add up or make sense. On the receipt I was given at the desk at collection, I have a total of €460.38 which was taken from my card. There is no mention on the paperwork I have, about deposits or how much is likely to come back to me. I returned the car with a full petrol tank, and no damage whatsoever "
" Finding the desks, collection & drop-off points was nice and easy at both ends. Car was fine. Service totally acceptable. I just think this is rather prompt when I haven even had the final bill yet. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BENIDORM, ES - Reviewed by WILLIAM - 21 October 2019
" OK "
" The only thing I don't like is trying to sell you more on pick up "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MURCIA, ES - Reviewed by ALAN - 21 October 2019
" All good "
" Counter staff tried to undermine the top up insurance product purchased from Auto Europe, putting doubt as to the suitability. Also, upselling at the counter is not helpful, we book online to avoid this and speed up the process. The car was full of damaged panels and we were presented with a list, as it was dark we were unable to confirm if the list was correct. When we dropped off the car no reinspection was done, I was informed everything was fine and my deposit would be returned to my credit card. The car has no further damage, however; how can this be confirmed, this then opens up the possibility of spurious charges for damage after the fact. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BARCELONA, ES - Reviewed by CONRAD - 19 October 2019
" AutoEurope very helpful at all times. I phoned twice (once from the counter) and was reassured by prompt and clear answers "
" Counter staff insistent that extra insurance be purchased and incorrectly claiming that my cover was inadequate. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by BARRY - 19 October 2019
" Overall very good. "
" Overall a very positive experience with Sixt. The only negative aspect was the location of the pick up desk in the car park. It was quite a significant walk from the Sixt desk in the terminal to the pick up office in the car park. I have minor mobility difficulties so found the walk challenging. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by DONALD - 12 October 2019
" Show the real price,everyone will be happy! "
" I was disappointed that I had to pay for more insurance when I picked up the car,as I was under the impression that I had payed for enhanced cover with Auto Europe, I really think there should be more transparency with extra charges, as the price shown online does not reflect the actual price to pay. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by MICHAEL - 04 October 2019
" Ok "
" Only interested in up selling. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by FRANCIS - 30 September 2019
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADRID, ES - Reviewed by MARTIN - 28 September 2019
" Have used Auto Europe many times and will continue to do so in the future. "
" Very satisfied with the vehicle provided and the friendly and helpful staff at Sixt Madrid Airport. Will use Sixt again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MURCIA, ES - Reviewed by ALMA - 28 September 2019
" Everything went smooth on the pick up. We noticed the fuel gauge wasn't quite full but almost. On our return we filled the tank & drove 20km. The pick up agent then refused that the car was full / as picked up & proceed to take the fuel at an exorbitant price & make a charge of some €40-50 "
" Everything went smooth on the pick up. We noticed the fuel gauge wasn't quite full but almost. On our return we filled the tank & drove 20km. The pick up agent then refused that the car was full / as picked up & proceed to take the fuel at an exorbitant price & make a charge of some €40-50 "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MURCIA, ES - Reviewed by BARRY - 27 September 2019
" No problems - all the info there and easy to book/pay on-line. "
" Friendly and efficient staff, good clean low mileage vehicle, little waiting time collecting and dropping off. (Also, the holding deposit of 300 Euros appears less than most ?) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SANTANDER, ES - Reviewed by GREGORY - 15 September 2019
" Very happy with the service "
" Excellent friendly and efficient staff at Santander, and from Auto Europe in dealing with some minor complications before the trip began. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by JAN - 07 September 2019
" Excellent "
" Excellent, friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VALENCIA, ES - Reviewed by SAM - 07 September 2019
" Flight diverted to Barcelona where I called from to say I would be late for pick up. This was around 1pm on 21 August. The first two people at the call centre were unhelpful, but on my third try I spoke to a lady I think called Beth who was very helpful and waited ages on the phone to get me into a three way call with Sixt. It was a stressful situation due to the flight diversion and thinking I may lose my booking. It should quicker to get through to the help line when it's urgent "
" Good staff. Adapted my booking when my flight was late "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by DANIEL - 03 September 2019
" Good quality, good price and reliable. Very easy at collection and pick up. "
" Good quality, good price and reliable. Very easy at collection and pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ASHLEY - 03 September 2019
" Collecting was straightforward and drop off fine. Nice car "
" Simple and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by DAVID - 27 August 2019
" Happy with Sxt "
" Efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALMA DE MALLORCA, ES - Reviewed by NEIL - 22 August 2019
" Good site, additional cover useful "
" Counter staff did not initially acknowledge me at desk just looking down and carried in typing. When we started discussing the rental the inevitable push of their insurance was disappointing even though I mentioned additional cover through Autoeurope, which they dismissed as worthless! "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
MALAGA, ES - Reviewed by PANTELI - 18 August 2019
" The extra cost for insurance not clear at all, I took insurance when booking with autoeurope but this was not full insurance we were told on pick up from sixt and had to pay another approx £400 which we certainly hadn't budgeted for . Felt very cross "
" We were shocked to find the insurance for the car cost more than the rental. Have hired cars from Malaga for many years and never been so expensive, cost £800 for 11 days Will stick to gold car in future "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by ALAN - 08 August 2019
" Easy process with auto europe but we thought that somehow dealing with your company would protect us from the unscrupulous car hire companies out there. "
" I have already written to SIxt but have had no response. - so will write to you now. When we arrived (my sister-in-law and I) had booked 2 cars for 9 family members - we were shown to a Peugeot 208? which was badly scratched along the front bumper - 40 cm or more and the undercoat was showing through. We asked to see other vehicles in the same class and we were shown ONE - again not impressed - as we needed two. An upgrade was suggested by the Sixt rep Sergei/Vincente who was keen to sell us un upgraded model. We were shown alternatives and he said my sister-in-law could have a VW T-ROC for 5 euros a day. He told me quietly, that if she took the deal - I could have an upgrade for 3 euros per day. She agreed and we went in to the office. He then added 21% tax to the price - she said no and we were back where we started. We went around the car park again and suddenly he announced a nice little Citroen ws in the same category. She took it and this left me with the scraped Peugeot or an upgrade. As nothing was available I took the upgrade (Sergei/Vincente had now agreed to remove the 21% tax. We were also 'pushed' to take his/Sixt insurance - even though we had taken insurance through Auto Europe. He told us that this wasn't wise and that we were only partly protected and that we should speak directly to him next time when we arrived. On drop off - the rep (no name) was much more professional. Not a great experience and you end up spending your holiday thinking - what charges will I be getting when I return the car. Not recommending or using Sixt on future trips - may even put my experience on my facebook and twitter accounts! "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 2
BARCELONA, ES - Reviewed by IAN - 29 July 2019
" Always use auto europe and pretty much always get good service "
" Overall very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by SEAN - 29 July 2019
" On the original booking I got the collection time wrong so wanted to change it but could not get anybody from AutoEurope to help, in the end a friend of mine at Avis helped ! never heard anything from AutoEurope ! dread to think what would happen if I wanted to change something last minute or something big. Apart from that web site makes most things clear, "
" Counter staff were exceptional, no waiting for service or for the car, car was in great condition and easy drop off out of hours. HOWEVER I have received an invoice from them and I have no idea what its for ! and also paying a premium for collection at the airport is a little cheeky, like most the add-ons soon raise the actual price of the rental. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by JOHN - 24 July 2019
" Always find good deals "
" The disgusting hard sell of insurance is an absolute disgrace. I saw the 2 customers in front of me in the queue being conned out of hundreds of euros. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GERONA, ES - Reviewed by NICHOLAS - 21 July 2019
" interesting that you get a better deal via Auto Europe than booking direct with hire company "
" had to wait as very busy desk, also car needed a wash. Good work by Kirstine on the desk was appreciated "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PALMA DE MALLORCA, ES - Reviewed by DENNIS - 14 July 2019
" I will book Sixt again "
" No queuing time at airport, either at pick up or drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALICANTE, ES - Reviewed by MARK BAXTER - 12 July 2019
" Great prices and ease off booking "
" Great collection service, friendly staff, condition of the car was outstanding. super easy to drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GERONA, ES - Reviewed by MICHAEL - 12 July 2019
" There was no option to buy full excess car insurance when booking and we paid an extortionate amount for this at the desk when picking car up. "
" Lovely staff and excellent quick service "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by TERRY - 08 July 2019
" easy to use. "
" car was smaller than i expected but within the guidelines it set. Overall the experience was very good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ALICANTE, ES - Reviewed by JEFFREY - 08 July 2019
" It ended up a very expensive car hire "
" My car was upgraded as I thought they were short of cars l thought upgrade was going to be free my invoice was £420 not impressed "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by MARK - 05 July 2019
" Fairly slick experience to book through autoeurope, but I did find it tough to add extra items (like an additional driver for instance) "
" Car was great, but pickup was a disgrace (1 hour wait in hot airport) and the queueing system was completely broken (how about a few bollards or snake line instead of a complete free for all?). The staff were friendly, but very relaxed and in no hurry to help anyone. The drop off was also very chaotic, I don't see why you cant have a box to drop your keys in rather than wait in another queue to return your keys? Just so inefficient and I probably will go with another rental agency in future. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 10
MADRID, ES - Reviewed by THERESA - 09 June 2019
" I enjoy using auto Europe but sometimes the experiences with the rental can be a bit of a hit and miss. "
" Before this experience, I have highly recommended SIXT. However, in this rental, there were additional charges like "premium location" charge which I thought should already have been included when I made the booking. Also, I'm not sure a Toyota is "similar" to an Audi. Lastly, the mileage recorded for my pick up was 200km off from what was shown on the odometer. Thankfully they did not charge me for extra km. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by STUART - 01 June 2019
" Price misleading as excess is set exceptionally high so pressured into purchasing additional policy when picking up vehicle to cover this "
" Sold additional damage waiver policy @ €20 day when picking up car as told excess was €1100 per scratch! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BILBAO, ES - Reviewed by ALISON - 13 May 2019
" See comment above "
" We were a little disappointed when we arrived as Sixt we not keen to give us the small car we rented, saying it wasn't good for where we were going, so they told us we needed to upgrade. They also then said the insurance we bought from autoeurope wasn't good enough and that we needed to get extra. We ended up paying another 300 euros to upgrade and for insurance, which we were not expecting at all. I don't know whether we needed the extra insurance, but they were very convincing. So I don't know where the problem was as I thought I had bought insurance with auto Europe. The whole experience has put me off and I probably won't use either company again. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by GAVIN - 05 May 2019
" Efficient as usual although no changes were able to be done to collection time with out cancelling booking which was a shame "
" Initially they offered an upgraded car but we wanted the mini convertible for our wedding and they provided it 10 minutes later (it was the one booked). Staff very friendly and helpful. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by ALAN - 04 May 2019
" As above. "
" As above. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by IAIN - 14 April 2019
" Competitive prices and clear on what is and is not included. "
" Straightforward rental. No complaints. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by KEITH - 14 March 2019
" Asked for on airport parking and ended up being bussed to rental office "
" When we arrived at the airport there was no one and no signs to tell us where to go. We had to ask several people before being told to go to the bus park which was quite a walk. We were then bused to off site rental office, when we had asked for on airport rental. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by JACK - 12 March 2019
" no comment "
" no comment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by KENNETH - 09 March 2019
" I have used auto europe many times but this experience has put me off, why was I not informed they had moved off the airport, why is the additional insurance I took out for the car not by the rental firm. "
" No longer in airport & not notified. Aggressive sales pitch for additional insurance which I had already taken with auto europe. Told the insurance with auto europe wasn't worth the paper it was written on. Damage to car not correctly marked. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 7
LANZAROTE, ES - Reviewed by MARK - 01 March 2019
" Was unsure where to go at the terminal but was directed to a kiosk! "
" All smooth! Was just surprised that the pick up was not on the airport complex itself! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by HOWARD - 10 February 2019
" Disappointed as I thought the rental co was on airport site. On arrival there was no body to take us to the site. SehDc to get assistance for airport staff to get to the pick up point and then wait 20 mins, outside in pouring rain. No a pleasant start to the holiday "
" On on the airport and some distance away. The address was difficult to find "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by STEPHAN - 08 February 2019
" Easy and painless online process. "
" Staff at the counter was eager to sell extra insurance. Long waiting time at the counter. The first car I received made a noise, possibly caused by a broken wheel bearing or a suspension. After long telephone conversations with various call centres a mechanic looked at it and advised that Sixt should send a new car. When I contacted sixt the next day they refused to send a new car but offered that I could exchange it at the airport. So that meant 180 km drive at my expense because I needed to return the first car with a full tank. I was advised that I would get a discount which will be reflected in the final credit card payment they will take. This never happened, instead I was charged an amount that was higher than I expected. I will not use Sixt again and will certainly not recommend them to others. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 3
LANZAROTE, ES - Reviewed by JAN - 06 February 2019
" Overall very pleased "
" Rental office 5 minutes from airport but minibus transfers were good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by MICHAEL - 05 February 2019
" Very good. Would recommend. "
" Everything went very smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by PETER - 31 January 2019
" Do not a repeat of the experience. Auto Europe OK but not impressed by Sixt. "
" So called 'on airport' office difficult to find. Actual hire centre is 8km from airport. No help getting cases in/out of shuttle bus. Misleading insurance information - total cost of rental way above the advertised comparison site figure. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 8
ALICANTE, ES - Reviewed by DONALD - 29 January 2019
" As above "
" All personnel very well briefed, professional and well mannered. No attempt to pressure me into upgrades etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by RICHARD - 24 January 2019
" My first and last "
" Rented the car with the voucher for £183.00. Had to pay an extra £250.00 at the counter. Learn the hard way. NEVER AGAIN "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MICHAEL - 22 January 2019
" Generally excellent and wouldn't hesitate to use Sixt again if the price was competitive. "
" Almost new car. Excellent model (Audi A3). Slightly protracted initial contact but everything else went expeditiously Nd smoothly. Car itself performed admirably. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MALAGA, ES - Reviewed by PETER - 13 January 2019
" Stress free Professional service "
" Good and pleasant service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by TIMOTHY - 05 January 2019
" Repeat user of AE over 10years... An excellent, simple and reliable service provider from booking online to car drop off... highly recommended. We always use the Excess Protection insurance, a great feature in the booking process... peace of mind! "
" Efficient, simple from pick-up to drop-off, no fuss, no funny business, quality vehicles. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by GARETH - 01 January 2019
" Good experience with Autoeurope, no issues. "
" OK but the car was tired, had a lot of damage and a missing aerial so the radio didn't work. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 4
BARCELONA, ES - Reviewed by NICHOLAS - 31 December 2018
" I was p[eased with the efficiency of the pick-up and drop -off "
" Sixt is a good car hire company; hope their policy re a tiny stone chip on one wing is reasonable "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by RAMZAN - 27 December 2018
" Unfortunately, my flight from Manchester was delayed by 2 hours This was during the weekend were many flights were delayed from the UK due to the disturbance at Gatwick airport. We arrived at the counter to be told that because we are 1 hour late they had given our booking away to another customer. this was despite being paid for in full. their justification was to say because we used a third party booking agency at not themselves they have no obligation to wait for us. even more so because a flight number was not inputted for them to track. However explaining to the counter staff that no email or contact was attempted to be made, several flights being delayed and the fact the booking was already paid for makes their reaction foolish and unprofessional. extremely disappointment to be told the only other automatic car would be a class higher and I would have to pay even more. it was either that or lose all my money. they essentially backed me in to a corner where it felt like i was extorted for money all in a foreign country. Not nice at all. "
" Unfortunately, my flight from Manchester was delayed by 2 hours This was during the weekend were many flights were delayed from the UK due to the disturbance at Gatwick airport. We arrived at the counter to be told that because we are 1 hour late they had given our booking away to another customer. this was despite being paid for in full. their justification was to say because we used a third party booking agency at not themselves they have no obligation to wait for us. even more so because a flight number was not inputted for them to track. However explaining to the counter staff that no email or contact was attempted to be made, several flights being delayed and the fact the booking was already paid for makes their reaction foolish and unprofessional. extremely disappointment to be told the only other automatic car would be a class higher and I would have to pay even more. it was either that or lose all my money. they essentially backed me in to a corner where it felt like i was extorted for money all in a foreign country. Not nice at all. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by OLIVER - 26 December 2018
" Very poor information on broker site. There was no reference to additional Sixt charges. Basically, Auto Europe website said my car was 'total £120" but getting to the Sixt booth at the airport, I had to pay over £350 more. Auto Europe showed no charges on my submitted rental order online so would never recommend. "
" Fine. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by ANGELO - 19 December 2018
" No "
" No "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARCELONA, ES - Reviewed by JUDITH - 19 December 2018
" It's always been good and I've been using it for many years. "
" The whole experience was very pleasant, the girls behind the counter very friendly but a bit too pushy trying to sale me their insurance and a bigger car. The car itself was good but with so many scratches that it took us nearly 20 min to check them all and even had to add some more... this was a down as it took a long time. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LANZAROTE, ES - Reviewed by GEOFF - 18 December 2018
" Misleading costs paid to auto Europe, "
" Took 2 hours from touching down at airport to eventually getting car! Then wanted another 250€ from us! Never again "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 6
LANZAROTE, ES - Reviewed by ALISTAIR - 17 December 2018
" Reps need to be aware of their vehicles condition. I saw this as a chance for them to make money out of me. How very convenient not. "
" Incorrectly told vehicle was diesel. Had to point out of sixth. Also was told vehicle had no danage again incorrect there were scratches at delivery "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LANZAROTE, ES - Reviewed by MICHAEL - 14 December 2018
" Overall the whole experience was good. However, I specifically filtered my choices to only include companies 'on airport'. Sixt's vehicles are NOT located at the airport and it's necessary to get a bus transfer between Sixt and the airport. Just because Sixt have a desk at the airport does not mean AutoEurope should tell customers that 'they are located at the airport', it's false and misleading. However, thanks to the excellent service of Sixt and their friendly staff this didn't become too big an issue. But Auto Europe need to review their filtering system. "
" Apart from their location, which is an issue for Auto Europe, the whole experience was excellent and ALL the staff were very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
SEVILLA, ES - Reviewed by CATHERINE - 27 November 2018
" Very pleased with booking "
" Given the hard sell at the desk to take out sixt excess cover even though I had purchased guaranteed excess with auto Europe, also thought the inspection when I returned the car was very excessive, finding a pinprick mark on the windscreen "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LANZAROTE, ES - Reviewed by HELEN - 21 November 2018
" Very easy way to hire a car, collection bus on time to and from airport, car in good condition. Will use again "
" Very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by PETER - 14 November 2018
" It's car hire. Found it through a comparison site. Pick up was quick, drop off was quick, full to full. All I wanted "
" Slightly hard sell on CDW which no other company have done "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10