Auto Europe
- North America
- Central America
SIXT UK CUSTOMER REVIEWS
- 7.9
- 8.3
- 8.6
- 8.5
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
SIXT GREAT BRITAIN Car Rental Reviews
Average Rating for Sixt :
STRATFORD, GB - Reviewed by KIERAN - 13 September 2025
" The car was great. But we paid full insurance cover online and then when got to SIXT Stratford London we were charged several hundred Euro again. It would be good to have the amount we paid to Auto Europe refunded as we believed that was all the cover that was needed to be paid. We used Auto Europe last year in Bordeaux and it was much more reasonably priced with no double charge of insurance. We'd like to book with Auto Europe again next week in Ireland but that depends if the refund for the extra cover from this last hire can be refunded. We had been telling friends how great we thought Auto Europe had been for us in France until this extra insurance charge happened. "
" The car was great. But we paid full insurance cover online and then when got to SIXT Stratford London we were charged several hundred Euro again. It would be good to have the amount we paid to Auto Europe refunded as we believed that was all the cover that was needed to be paid. We used Auto Europe last year in Bordeaux and it was much more reasonably priced with no double charge of insurance. We'd like to book with Auto Europe again next week in Ireland but that depends if the refund for the extra cover from this last hire can be refunded. We had been telling friends how great we thought Auto Europe had been for us in France until this extra insurance charge happened. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MARGARET - 17 August 2025
" . "
" Arrangement for bus pickup to car rental did not happen - I was not informed of local number to call - SIXT said they did not have details of my arrival - delayed by 40 mins - SIXT did apologise "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 11 July 2025
" As always, a great experience "
" Professional, efficient and friendly check-in. Great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
SOUTHAMPTON, GB - Reviewed by SEAMUS - 11 June 2025
" Super experience and car as usual. Not as great value as in January but still a competitive price. "
" Superb service and car. Quick and efficient and great communication as usual. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by STEPHEN - 26 May 2025
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BARBARA - 20 April 2025
" Excellent commutation. "
" Very smooth collection and drop off for flying into and out of Heathrow T5. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ILIAS - 02 April 2025
" Autoeurope reliable as ever "
" Excellent car. I was pushed to pay more by saying that the car I agreed was available in the store I agreed to collect the car from (Heathrow T5) and not their store at (Heathrow T2) I was not given instructions on how to exit the parking. This resulted in me being trapped in the car park for 15 min I was not given instructions on how to return the car. This resulted in having to pay 10 pounds for going through the drop off Heathrow T2 area by mistake "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEITH - 27 March 2025
" Usual no nonsense approach "
" Very professional yet friendly and efficient staff both at pick up and drop off. Free upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMMERSMITH, GB - Reviewed by ALVARO - 15 March 2025
" Great company, friendly staff, easy to get to from Hammersmith Tube Station (5 minute walk or less). "
" Car in great condition. Upgraded to a better model as well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by GRAHAM - 15 March 2025
" Please check what auto Europe provides in detail because your rental company will try and sell extras - very confusing "
" See below "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ROBERT - 26 February 2025
" Impeccable service. Fast and helpful pickup and explanation of car controls. "
" Excellent service by Zayon. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by DAVID - 23 December 2024
" see above "
" I am not the most technological of people, but the dashboard/controls of the vehicle were so complicated t took me three days to discover how to turn down the heating! :-) Provision of a users' manual would have been useful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by MARK - 18 December 2024
" Great service "
" Sixt staff are always very helpful "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALBERTO - 16 December 2024
" Definitely reliable. "
" My experience with SIXT is very positive. They have shown great customer care with concrete actions and quick response times. They listen to potential needs and respond promptly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - 19 November 2024
" Never have any problems with Auto Europe bookings "
" Easy pick up and return - all very easy and no looking for minuscule scratches on return! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by JOHN E. V. - 19 November 2024
" Easy to expedite. "
" Car damage report had not been updated on pick-up, therefore condition score downgraded to 9. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ABERDEEN, GB - Reviewed by LESLIE - 16 November 2024
" Easy booking "
" Excellent service from counter staff at collection and return (Josh) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STUART - 31 October 2024
" All smooth except for one clarification about transporting car on a ferry within a single country. Insurance was for anywhere in Great Britian but Auto Europe staff seemed to struggle to understand that the Orkney islands are part of Great Britain but would require a ferry ride to visit. "
" Excellent customer service at pickup (LHR T5) and drop off (LHR T2) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NOTTINGHAM, GB - Reviewed by ANDY - 10 October 2024
" Previously good experience "
" I was unable to collect the car as my licence had expired! However I was not impressed by the attempts at up selling and increasing the cost of the hire "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by ANNIKA - 03 October 2024
" Easy to book and review pricing beforehand. Good to have the transparent all inclusive prices! "
" Quick pickup, quick dropoff, nice car. Thank you to James and the rest of the team - all smily and happy folks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ADRIANA - 26 September 2024
" booking was cancelled by phone 2 days before pick-up - we are still waiting for a refund. Maybe I might have a better opinion after refund is received. "
" booking was cancelled by phone 2 days before pick-up - we are still waiting for a refund. Maybe I might have a better opinion after refund is received. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NEWCASTLE, GB - Reviewed by DAVID - 13 September 2024
" I had to extend the rental because BA cancelled my flights until the next day. The process was painless and quick "
" very dedicated and helpful staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - 12 September 2024
" Car was great but overall Sixt experience not what it used to be "
" 1. Difficult to find Sixt at Gatwick 2. Mileage logged by Sixt was incorrect fortunately we were still under 600 miles 3 No Sixt contact number or person provide 4 No possibility to check damage before leaving Sixt as contract provided only by email later 5. Always try to up sell 6. Sixt initially claimed I damaged a wheel, which I did not. I had to send them copy of contract showing at least 4 mentions of damage wheel Car was great but I no longer appreciate how Sixt treat customers "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JESSICA - 08 September 2024
" Very friendly, helpful, we got a free upgrade "
" Very friendly, helpful, we got a free upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by KEVIN - 31 August 2024
" Easy to book through website "
" Pick up and drop off was efficient however car had lots of minor damage (34 items listed on the email rental agreement) when we picked it up and I have not received the final return receipt. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MANCHESTER, GB - Reviewed by SIMONE - 15 August 2024
" However, after driving out of the rental car village the tyre pressure light came on! Reported this with customer service on the phone , next morning we had a flat tyre, road assistance came out within 2 hours. "
" overall experience was amazing, collecting the car was straight forward and collecting the key from their new collection box. Great service also from the representative where you collect the car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LONDON, GB - Reviewed by MICHAEL - 06 June 2024
" Both staff - at collection and return - were very nice. "
" Bit of a wait on collection, but I've had worse. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ASIA - 24 May 2024
" Great discount "
" Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MICHAEL - 12 March 2024
" None "
" None "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER JOHN - 07 March 2024
" The car was to complicated fore "
" James was very helpful "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
NEWCASTLE, GB - Reviewed by JOHN E. V. - 01 March 2024
" No problem with Auto Europe. "
" Documents regarding existing damage emailed after pickup. Keys returned to drop-off box. Dispute regarding damage waiting to be resolved. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 3
LONDON, GB - Reviewed by LAUREN - 28 February 2024
" Perfect experience "
" Very helpful. Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by IAN - 27 February 2024
" Excellent "
" Very helpful staff especially at drop off. The car was very well presented/ "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ERICK - 22 February 2024
" Ability to cancel with 48hrs notice is very important "
" Very good - best rental experience at LHR "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by IAN - 04 January 2024
" See previous entry. "
" Appalling experience on Christmas Eve, I have hired via Auto Europe and sixt for many years, this was a quite distressing experience that has me questioning hire provider next time . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by JONATHAN - 03 January 2024
" Booking experience was good, especially being able to reserve again in case the price dropped. But the car in the supplier must correspond to the category ordered. Despite using AE for twenty years, this experience has dented my confidence in Auto Europe. I have already contacted AE about the problem but I have not yet received a reply. "
" Vehicle was of a smaller category than what I ordered. This caused problems for travelling as a family and for transporting the mobility equipment for my elderly mother.# I ordered a "Volkswagen Golf or equivalent" and Sixt offered me only a Corsa or Citroen C3. Neither of these vehicles are equivalent to a Golf. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LONDON, GB - Reviewed by RENATE JOHANNA - 23 December 2023
" It would be helpful to place an ice scraper in the car during winter. The car was covered in ice one morning. I had to find a neighbour for help. "
" Your counter staff "Kamian" and especially "Cash" were very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ELIZABETH - 19 December 2023
" it has been mentioned above "
" there should be clear lighting so that people can inspect the car at pickup and return to be able to examine the car for damage, or have someone present examining the car together to avoid any misinterpretations. The client should receive a paper with the damages when receiving the car, it should not be only mentioned on the contrat which might not be clear to someone not used to the terminology. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 11 December 2023
" All went well "
" Good service no problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by DAVID - 05 December 2023
" No further comments "
" Everything was first class and we will certainly use them again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - 24 October 2023
" Excellent rental "
" Very good rental with excellent pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by AYODELE - 04 October 2023
" Very competitive pricing "
" The car return operative was rude, I had to go chafing them around before they came to check out the car. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ROGER - 24 September 2023
" Easy pick up and return. The car was exactly as requested "
" Very efficient and friendly service from the rep "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 24 September 2023
" Seamless! "
" No hassle! Already recommended to a friend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JAMES - 08 September 2023
" I have found that Auto Europe is an easy way to assess what deals are out there and they always give me peace of mind that if something comes up, they are right behind me and will sort it out. "
" IT issues delayed us picking up the car by 1.5 hours. The staff did they very get to get things going and I have no bone with them. The car itself could have been cleaner, with lots of crumbs on the seats and soil and leaves in the footwells. I returned the car out of hours, following which I was accused of having damaged the car. Luckily I had taken pictures and Sixt backed down, but it would have been nicer if they hadn't done this. Other than that happy with the rental. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by NORBERT - 03 June 2023
" Great Experience "
" Great Stuff, fair conditions, great cars - thank you :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MICHAEL - 31 May 2023
" Very easy process - thank you "
" Great staff, great car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by ANTHONY - 24 May 2023
" No problems throughout hire "
" No problems "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by JAMES - 09 May 2023
" Good service. Saves time as no need to shop around. "
" Efficient, no fuss.good service "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JOHN - 29 April 2023
" n/a "
" We could smell someone had been smoking in the car - despite the no smoking sign. Instructions for how to get to the pickup place were needlessly complex. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 1
BRISTOL, GB - Reviewed by ALUN - 13 April 2023
" My flight from Toulouse was delayed. I called Auto Europe UK to inform them of my late arrival in Bristol as per your instructions. I asked at the Sixt reception desk in Bristol airport to see if they had been notified of my late arrival, they had not been notified?? "
" Straight forward reservation no waiting and very helpful and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 01 April 2023
" Having rented from Sixt in various countries outside the UK, this was a very poor comparison. "
" The handover process was quick but when I got to the car it was parked in a dark spot in the car park. I was sent by email a very long list of scratches and dents which we proceeded to check as best as we could. When I told the clerk about it, he was not bothered to come and check the list with me. When I retuned the car, it was It was to a very well lot space. The return clerk had a tablet with a graphic display of the dents and marks and found two that he said did not match up with the long list., I my view these matched what I had ascertained from the list. I have already emailed Sixt that I saw the whole return process as a scam to defraud insurers and customers and asking why a vehicle with well over 20,000 miles on the clock was rented in such a condition when presumably they had already charged previous customers for repairs not carried out. I also complained that the onboard sat nav had been deactivated. It will be interesting to see how they respond. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 5
LONDON, GB - Reviewed by RICHARD - 29 March 2023
" Auto Europe are very good. This is the second time I have used them and I have already recommended them to others. "
" The reason that I am not satisfied with SIXT is that this is the second time I have rented from them and in each case the car has not been the one I booked. In the first case I had an upgrade in the second case I was given an inferior vehicle to that which I booked; I booked an Audi and was given a Qashqai; not the same quality. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LEE - 27 March 2023
" Good experience and a free upgrade which was nice. "
" Very efficient, friendly quick check in and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by STEWART - 22 March 2023
" Good "
" Think you need to explain to customers if the vehicle has lane correction technology as sudden involuntary twitching of the steering wheel can be disconcerting and even alarming flor the driver "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MANDY - 16 March 2023
" Didn't receive and communication about the uplift fees other than noticing just prior to signing the contract. This should be made clear to customers prior to being applied. "
" Disappointed to receive an uplift fee without it being explained and made clear to me. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by GEOFF - 15 March 2023
" Dissapointed. "
" Booked a 'Peugeot 3008 or similar' Automatic and came away with a Kia Sportage Manual. Enough said. Very disappointed and will not use again. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by CHRISTOPHER - 06 March 2023
" Very good service "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - 05 March 2023
" Nothing else to add "
" Impressive. Staff were engaging and positive. Staff with other rental companies are transactional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NATASCHA - 27 February 2023
" nothing "
" More information needs to be provided. There was nothing on my documentation to inform that they do not have courtesy buses and rely on a taxis to transport renters from T4 to the Sofitel Hotel. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
LONDON, GB - Reviewed by GRANT - 23 February 2023
" Sixt particularly are providing a very good rental experience, although other revent rentals with other suppliers always work out well when booking through AutoEurope. Thank you ! "
" Sixt provide a very good service and are well recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RACHEL - 20 February 2023
" The only challenge was finding a courtesy bus but when we did he was knowledgeable and helpful "
" Collection was easy. Drop off was easy and the car was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by PAUL - 20 February 2023
" Hassle free. "
" Excellent service. Smooth. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by KEVIN - 17 February 2023
" I always use your company to rent vehicles over the last year and have always been happy, i hope this overcharge will be sorted. "
" Although i only travelled a maximum of 120miles in the vehicle i have been charged for 680miles, i have sent an email with no response so far. This should not happen, i trusted the honesty in the car rental company. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by ANGELA - 26 January 2023
" Overall, excellent experience. Will use again in future. "
" Professional and friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BIRMINGHAM, GB - Reviewed by ALLAN - 19 January 2023
" See above. "
" Great welcome from your staff both on arrival and on return. Very quick and efficient check in and the car was excellent. Your agent Dragos was particularly good, he explained everything very well and was both friendly and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NEWCASTLE, GB - Reviewed by CARL - 14 January 2023
" Another good rental organised thru AE. "
" Issue with car I had booked, which appeared to have been damaged in a previous hire. When I returned shortly after taking the car, the staff member came straight out, and was highly responsive, and quickly organised a replacement. I didn't need to fill in extra forms , it was all brilliantly handled and made me feel that customer service is taken very seriously at sixt. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 25 December 2022
" Auto Europe is the only way to rent a car; beats anything else hands down. "
" Great experience. Car selection is very good. Much better than Avis and Hertz. Only issue is that they are not open 24 hours but can accept that given all the positives. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by HELEN - 14 December 2022
" Easy and quick. "
" Easy and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by CHRISTINE - 29 November 2022
" Great service from start to finish and great value too! "
" Great service great staff great value! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 29 November 2022
" Have been using AE for many years now and always great service and prices. "
" Slight delay on collecting vehicle due to computer issues and car shortage. However, SIXT upgraded my vehicle by several classes and I was extremely happy with the service and the car. Probably my favourite rental Company. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NEWCASTLE, GB - Reviewed by JOHN E. V. - 04 November 2022
" Very happy from start to finish. "
" Surprised that all car hire companies, including Sixt have dramatically increased prices since covid. Why? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PATRICIA - 25 October 2022
" Please see above comments "
" Sixt were very good in terms of efficiency of desk service personnel, directions to collect the car and return it and the personnel checking it back in. However the car itself, a Peugeot 308 was not the car I ordered, being a Renault. The car was much bigger than I had anticipated and putting the car into reverse is an illustration of awful design. Extremely difficult to drive and I gave this feedback to the person checking in. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by LUCY - 24 October 2022
" See above. The wrong child seat was also provided. "
" I paid extra for a terminal pick-up as I was travelling with a young child and a pushchair. Unfortunately this didn't exist and I had to get a shuttle bus. You need to stop advertising a terminal pick-up as this doesn't currently exist. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 7
LONDON, GB - Reviewed by KEVIN - 15 October 2022
" Autoeurope is always my first choice for car hire selection. So t we're very efficient and helpful. "
" Friendly and helpful reception staff, shuttle bus drivers and staff at drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHEE KWAN - 07 October 2022
" Good. "
" Initially they told us to pay for an upgrade as the car we book was unavailable. The cost to upgrade was double the price of the whole rental. After much discussion with the manager, he tried his best to offer me the same car which was not collected by another customer. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by KENNETH - 30 September 2022
" Really liked the overall customer service "
" Customer service was fantastic Kiwi Jim was very helpful . Also when we drop off the vehicle the young man was very pleasant well mannered "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by ALAN - 29 September 2022
" I had a terrible problem finding the pick up point at Inverness Airport for SIXT. They had tried to contact me beforehand with the relevant details but apparently Auto Europe would not provide them with any of my details (quoting data protection and client confidentiality) so SIXT could not get in touch with me. I am not very happy about this. If you had cared to contact me I would have given you my approval to release my phone number and email address to Sixt. This would have prevented me from lugging my suitcase around the outside of the airport desperately trying to find the bus stop for collection by SIXT. "
" SIXT were fine. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BIRMINGHAM, GB - Reviewed by IRAM - 22 September 2022
" Great experience definitely will become an advocate for the business. Great service "
" Good experience highly recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JORDAN - 15 September 2022
" Great experience and look forward to using auto europe again "
" Great job by Sixt "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EDMUND - 02 September 2022
" Great as always "
" Rey helpful and friendly team from pick up to drop off "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PIET - 27 August 2022
" My experience with SixT was all fine. HOWEVER I was hoping to be able to tell you how disappointed I was with AutoEurope. I have used you for many years now BUT this time was bad. 1) The booking (after 3 tries) did not allow the one way rental to show. 2)After a phone call it was suggested we talk to the desk when we arrive - the person on the phone was not prepared to help. 3) This was after numerous emails to try and rectify the matter beforehand. 4)Arriving at the desk the insurance was not included as requested at the time (I always do full insurance with no access). I had to pay £78 plus vat more to be insured. If I had known that the insurance was not booked by autoeurope as I expected I might not have used you on this occasion. 5) I also had to pay the one-way cost of £50(ish) which at the time of booking with autoeurope was said to be included already. So in the end it cost me about double the cost to rent the car. And I had to make the decision on the spot (being surprised) - that was not enjoyable. Can you please look into the matter for me. Thanks. "
" When I inspected the car (although I took fulle insurance) I saw that the front tyre was half flat. As I was to return the car very early morning, I could not trust that the tyre would be right. I was happy when SixT gave me another car straight away. The desk person was very helpful and understanding of the situation of autoeurope letting me down a bit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRISTOL, GB - Reviewed by JONATHAN - 22 August 2022
" ...all good apart from Sixt Car rental... "
" I was asked about damage to the vehicle upon return, that was not on their system...luckily (for me!) I photographed and emailed the images of all the damage upon collection ...If I hadn't taken this precaution, I suspect that Sixt would now be charging me £1,000 for the damage to the vehicle?!......but having to fill in a damage report and send photos should not be necessary...their car checking and damage recording process needs an urgent review...I will not use Sixt car rental again. This is the second saga I've encountered with Sixt car rental...earlier this year I was charged for fuel I hadn't used...and had to spend hours emailing back and forth for it to be resolved.......its almost as though these are possible additional income streams for Sixt ?? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 4
LONDON, GB - Reviewed by RUPERT - 21 July 2022
" A high quality rental company with good quality vehicles. "
" Helpful staff at both pick-up and return. Some damage was suffered by my vehicle during the rental, but the procedure for dealing with this was efficient and reasonably transparent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
EDINBURGH, GB - Reviewed by JANICE - 14 July 2022
" Always use Autoeurope and have recommended in the past "
" As with all current car hire, rates extremely high "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by YOEL - 03 July 2022
" midday robery would advice every one to stay far of "
" the best servive "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 3
EDINBURGH, GB - Reviewed by HARDY - 25 June 2022
" It was ok.... "
" Upon arrival of delayed flight counter was already closed even though flight number was known and we called upon arrival. My wife and I had to sleep in front of counter on wooden bench. Desaster! As employee of AVIS told us Sixt employee had closed counter 10 minutes before we arrived. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 9
ABERDEEN, GB - Reviewed by BRIAN - 22 June 2022
" Nice car "
" All went well, good diesel car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by GERMÀ - 06 June 2022
" Renting cars via AutoEurope is a sure and failsafe way to have good rental conditions. "
" 1) The staff when picking up the car was excellent. 2) I had made a reservation for a compact SVU (my preferred car), and was allocated a theoretically higher category car (Skoda Octavia), much longer and not as high as compact SUV. I took it because cars in Edinburgh in those dates are scarce. But, even if the car was higher category, it was not my preferred choice. 3) The car had a superficial scratch (5 to 10 cm on front bumper, driver part) done while I was driving it (it already had 9 registered when I was given the car; no big deal). The SIXT personnel overstated the damage and its potential financial consequences. When I told them that I had contracted EXCESS GUARANTEE with AutoEurope, they unkindly suggested to directly contract with SIXT in the future, so to avoid 'paperwork hassle'. That was not that type of advice I wanted at that moment. BTW: Eight days after the end of the rental, and after having received the final invoice with pending payment= 0, I have not yet received any news on the damage and how to proceed with it. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 7
LONDON, GB - Reviewed by STEVEN - 26 May 2022
" The check in desk is a long way from the arrivals gate and when you have a lot of luggage it's not nice When you eventually get there there are no seats to use to wait to be dealt with which was almost 30 mins "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 9
INVERNESS, GB - Reviewed by CHRISTOPHER - 25 May 2022
" Everything went very well, apart from not being informed that Sixt ran a shuttle bus from the airport terminal to their car lot. We ended up walking with our cases along a road with no pavement and it was quite busy. "
" The Citroen C3 Aircross that I booked was substituted for a Peugeut 208. It was a delight to drive and we were very pleased with the car. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ANDREW - 19 May 2022
" Book direct with the company nearer the time to save hundreds.. "
" I was disappointed to find the same car available for £200 less if I booked direct with Sixt a few days before the rental. At almost £500 for 3 days hire, I feel somewhat cheated. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PAUL - 23 April 2022
" Although the damage on the car was well defined and noted on the electronic car hire policy provided by SIXT. When returning the car, the SIXT employee at drop-off made an effort to record damage already noted on the hire form claiming that it appeared to be new damage. I showed him that the damage was already recorded on the car hire documentation but, he still claimed this identical damage already noted by SIXT was new. When I received the electronic Car hire return notification 1 hour later, the damage was indeed noted as "new", even though the exact same damage was noted below as outstanding. I then proceeded to waste an hour of my time on hold with various SIXT departments confirming the damage was indeed outstanding and I would not be charged. Luckily I had recorded all the damage on my phone before taking receipt of the car. Terrible service, from the drop-off and tantamount to fraud. "
" Although the damage on the car was well defined and noted on the electronic car hire policy provided by SIXT. When returning the car, the SIXT employee at drop-off made an effort to record damage already noted on the hire form claiming that it appeared to be new damage. I showed him that the damage was already recorded on the car hire documentation but, he still claimed this identical damage already noted by SIXT was new. When I received the electronic Car hire return notification 1 hour later, the damage was indeed noted as "new", even though the exact same damage was noted below as outstanding. I then proceeded to waste an hour of my time on hold with various SIXT departments confirming the damage was indeed outstanding and I would not be charged. Luckily I had recorded all the damage on my phone before taking receipt of the car. Terrible service, from the drop-off and tantamount to fraud. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
BRISTOL, GB - Reviewed by PENELOPE ELIZABETH - 11 April 2022
" It was a very expensive, frustrating and unfair experience. I would like a full refund of my Sixt car rental costs. "
" I made a booking for a 10am rental car pickup when it wasn't at that stage entirely clear when I was arriving in Bristol. I arrived in the end at about 4pm but was advised that because I hadn't picked up my car within one hour of 10am the car had been 'given away' and I needed to rent a new car at - guess what - a higher price from the one I'd originally booked. I reluctantly agreed, only for the next hurdle: Sixt needed to contact the DVLA for details about my UK licence. But the DVLA phone lines were closed, so we tried three times online, but each attempt failed. The Sixt employee told me then that he couldn't rent me the car because they couldn't verify my licence details with the DVLA. To his credit, he did go to Europcar for me to check that they had a car, which they did (they don't insist on licence checks), so I ended up renting a whole new car from Europcar and am still owed money by Sixt. My husband has also had increasing issues renting from Sixt and we are very unlikely to rent from them again. Cowboys and rip-off merchants. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
INVERNESS, GB - Reviewed by KEITH - 05 April 2022
" Autoeurope need to make sure hire companies have full details and any proofs they need "
" Sixt had not been provided with any of my details, phone number etc. I also needed 2 forms of proof of address which I did not have. Finally the Sixt van was hard to find so I had to walk to their reception - circa 10mins "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
INVERNESS, GB - Reviewed by DAVID - 03 April 2022
" Excellent ... "
" Paige at Inverness Airport (Pick-up Point) was 5* Star ... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ELI - 23 March 2022
" Fast & convenient checkin and car return at the airport, will defenently use it again "
" Convenient reliable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NORHALIM - 21 March 2022
" This is my second booking using Auto Europe. No issue with my first booking back in 2019. Hope Auto Europe will be able to resolve this issue. Otherwise i will not be using Auto Europe for any bookings in the future. "
" I was charged an additional GBP 614.57 on top of what i've paid to Auto Europe. The total invoice issued by Sixt was GBP 1,148.45 and they deducted the Auto Europe voucher of GBP 533.88 which i provided. I didn't expect there will be a hidden cost from Sixt. Please contact me via email in order for me to provide the invoice issued by Sixt and to resolve the issue. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BIRMINGHAM, GB - Reviewed by PAUL - 08 March 2022
" Ryan was unhelpful and did not attempt to assist in resloving the problem of not having two print out of bank, ultity bills as well as my Drivers licence and the vocuher which had my address on it, plus several credit card which confimr my identity. I was not are that I need two utility ot bank statements and there was no email from Sixt to say that. It is in the terms and conditions but would have been helpful for that to me emails and set out clearly rather than burried in the terms and conditiions. I have hired cars all over the world and never need two addtional proof of address as well drviers license. Asking for them to be printed when we are told to be more environmentally sustainable and have switch to online statements on apps which are not useable. Not happy at how I was dealt with by Ryan who had zero customer service skills or commom sense. "
" Ryan was unhelpful and did not attempt to assist in resloving the problem of not having two print out of bank, ultity bills as well as my Drivers licence and the vocuher which had my address on it, plus several credit card which confimr my identity. I was not are that I need two utility ot bank statements and there was no email from Sixt to say that. It is in the terms and conditions but would have been helpful for that to me emails and set out clearly rather than burried in the terms and conditiions. I have hired cars all over the world and never need two addtional proof of address as well drviers license. Asking for them to be printed when we are told to be more environmentally sustainable and have switch to online statements on apps which are not useable. Not happy at how I was dealt with by Ryan who had zero customer service skills or commom sense. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABERDEEN, GB - Reviewed by CHRISTOPHER - 07 March 2022
" Good service "
" Efficient service both on pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTIN - 04 March 2022
" Very good "
" The gentleman whom arranged car at Sixt desk was excellent and thanks for upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by CRAIG - 28 February 2022
" Won't be buying your insurance again "
" SIXT pointed out how pointless your insurance was so Had to pay again for theirs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MARK - 19 February 2022
" See detail above. More Auto Europe issues than Sixt who had good staff and the car was fine. "
" Auto Europe switched me from Europcar to Sixt at the last minute. I chose Auto Europe / Europcar because at Inverness, Europcar are "on Airport" and Sixt are not. Inverness Airport will not currently allow the Sixt minibus onto the airport so you have to walk to and from the perimeter to get the minibus .. once you have worked out where to go.. no signs. Also I had paid for the excess waiver which Sixt did not accept.. said I would have to pay them and reclaim from Auto Europe if there was a claim.. luckily there wasn't. Auto Europe and Sixt need to sort this out. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROBERT - 15 February 2022
" Excellent car and efficient service but I do not like the sleazy salesman approach every time I hire a car. Generic comment which applies to most but these guys were in your face using all the tricks of the trade. Was too tired to argue so just paid. "
" The guys at Manchester airport car village are pure salesmen - convinced me that insurance I bought was not sufficient and offered me a 'deal' of upgrading car and insurance to zero access - ended up spending an extra 150 GBP!! "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - 06 February 2022
" No complaints at all with Auto Europe but I would strongly recommend that you drop SIXT from the companies you deal with. See above.. "
" Three times we've hired a car with SIXT and three times after the correct return of the car we've had additional charges appear on our bank account. The first time we were charged about £170 for additional insurance for which we got a refund after making a complaint. The second time we were charged for late return of the car when it was returned on time (we were able to prove this because we kept the return parking ticket) and again we received a refund after complaining. And for this last car hire we were charged an extra £23.99 for nothing..we complaining and got no reply and eventually our bank refunded the money. It would seem that SIXT have a deliberate policy of applying additional charges to customer accounts after the car has been returned and I imagine that most customers either don't notice or don't complain. This situation is quite outrageous and we won't ever hire a car from this company again. I would be grateful if you could look in this situation it is not acceptable. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PEETER - 23 January 2022
" We called Auto Europe support to cancel the Sixt rental, but got a response that it is not possible to cancel or refund - even with the Late Cancellation Refund Program that we chose to pay for at the booking. The explanation was that we had a "no-show" and the Late Cancellation Refund Program does not cover that. "
" Apparently Sixt at Stansted airport closes at 4pm even on workdays and we couldnt get there in time as there were long queues at passport check and also waited for rental shuttle for more than 30 minutes. All other car rental desks (Hertz, Avis, etc.) at Stansted were open, only Sixt was closed, so we were left without a car and apparently also no refund. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIP - 12 January 2022
" Auto Europe always present you with a range of options which allow you to decide what works best for you. "
" Faultless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HILARY - 11 January 2022
" Service was good, was very very expensive and the car we were given was not satisfactory "
" We weren't given the estate car we booked, which we needed for the boot space. This was very inconvenient. The onboard computer had a fault which meant it continually flashed up alerts which were clearly not real. Staff were charming and helpful "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by STUART - 10 January 2022
" Service was excellent, again THANK YOU to Raad and Khreeo at Sixt! "
" Raad and Khreeo were courteous, professional and very understanding. You need to make it clearer in your confirmation that a passport is needed if you aren't a UK citizen! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HAKAN - 09 January 2022
" Used this service a few times now everything going smooth without issues. "
" Great service, very helpful staff, highly recommended! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MONICA - 05 January 2022
" Very quick and professional staff "
" Very helpful and friendly sales lady. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by HOLLIE - 03 January 2022
" Taking this matter up with Auto Europe "
" Hard sell to increase my insurance cover when I had already paid a premium through Auto Europe. Stupidly agreed because of the pressure from the gentleman on the desk although he could see that I had paid full protection already. Also had to pay an age excess for a driver of 25 years old - this was not mentioned or charged for through Auto Europe. They would not let me take the car unless this cost was made. From booking through Auto Europe to the desk at Sixt cost me an extra £269 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LIVERPOOL, GB - Reviewed by ANTHONY - 27 December 2021
" I have used auto europe since I first started using the web in the mid 1990s. The website has always been straightforward and even when a choice of company was not given, the company used was always good value without dodgy selling at the point of collection. Furthermore, on the 2-3 occasions in ~25 years that there has been a problem, I have phoned Auto Europe who have resolved it. If I had been buying direct from the rental company, I suspect I would have continued to be stonewalled and frustrated. "
" Speedy handover at Liverpool with two very pleasant staff and no other customers at 16:00 on afternoon before Xmas Eve "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIP - 27 December 2021
" Friendly, efficient and faultless service. If you're flying into LHR Terminal 5 they should be your first choice. "
" Friendly, efficient and faultless service. If you're flying into LHR Terminal 5 they should be your first choice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEVIN - 24 December 2021
" Cost was very high for this rental. "
" Pick up and drop off was quick and efficient. Only downside was the high cost for this rental "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHRISTOPHER - 01 December 2021
" Auto europe did not inform me of the requirements to provide proof of address and National insurance number. This delayed my rental by 2 hours "
" It was ok. They did not have the car I ordered. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 4
EDINBURGH, GB - Reviewed by JESSICA - 29 November 2021
" Due to unforeseen circumstances I was not able to take this car. It was less than 48hrs before pick up so I appreciate no refund however Sixt confirmed they were happy for Autoeurope to move my booking to January at no charge yet your team refused to help. They kept saying Sixt had to fix it but Sixt said you had to fix it. Such a mess, Sixt were very angry with your team for refusing to help and therefore losing a customer! I have now been charged a cancellation fee.....which no one can explain. Total mess and emails I've received from Autoeurope have been really rubbish, never answering the question asked, just spouting the same 'we do not provide refunds'! Not helpful. Please raise this as a formal complaint against Autoeurope - and please look into the fact that Sixt were happy for my booking to move yet I've been charged the full amount. "
" Due to unforeseen circumstances I was not able to take this car. It was less than 48hrs before pick up so I appreciate no refund however Sixt confirmed they were happy for Autoeurope to move my booking to January at no charge yet your team refused to help. They kept saying Sixt had to fix it but Sixt said you had to fix it. Such a mess, Sixt were very angry with your team for refusing to help and therefore losing a customer! I have now been charged a cancellation fee.....which no one can explain. Total mess and emails I've received from Autoeurope have been really rubbish, never answering the question asked, just spouting the same 'we do not provide refunds'! Not helpful. Please raise this as a formal complaint against Autoeurope - and please look into the fact that Sixt were happy for my booking to move yet I've been charged the full amount. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by CHRIS - 20 November 2021
" very sub par they need to be shown how to run there rental business "
" service was terrible had a puncher waited a total of 6 hours for repair the gentleman who changed the tire was super the only good service i had. Drop off was long and by the time i reach the airport i did not have much time to catch my plane and i was at the drop off 3 hours before my flight. I will not be renting from them again "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JOHN - 17 November 2021
" Very happy with the car & customer service "
" I was upgraded free of charge by Joel to a larger vehicle on knowing that it would be easier for my 92yr old father to get in & out of.....thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILIP - 13 November 2021
" If you do not pass all the details about what is going to be charged how can i recommend AE or Sixt. I would like to register a complaint to get clarification "
" The gentlemen at the desk are very good and helpful. What am extremely annoyed about is the premium location fee charge. I have checked my voucher and reservation details. Nothing was indicated by AutoEurope about this cost "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ANNA - 10 November 2021
" If auto Europe can guarantee a better service from providers, I'd go higher. As is you never know what you get the other end. We've booked with auto Europe many times before and those experiences range from great to dismal. "
" First thing after the getting was the intimidating sales pitch for the insurance upgrade that would have been as expensive as the whole rental and that's with already purchased extra insurance. Tank was effectively 1/4 empty, within 10 km from the airport the gauge jumped to 3/4 full. Policy was full to full but since we didn't hire directly with Sixt no refund was offered. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
EDINBURGH, GB - Reviewed by ELEANOR - 08 November 2021
" Prior to our trip I had some contact with Christina who is based in Portugal and was very helpful and clear. Unfortunately Auto experience did not provide a good service on the day. 1) the address for the Car pick up on the AE documents was Waverley Train Station, 1 Princes St. This is not where the Sixt rental is located. We spent 45 mins in the pouring rain walking around the station and surrounding area trying to find the car rental depot. We tried 1 Princes St - but its not there so we tried the train station and asked a station supervisor. He directed us to the Car Rental signs in the station. We followed them out of the main concourse and into an underground car park some distance away. Sadly, tt turned out at was the car rental depot of 4 other car hire companies but not Sixt. We went back to the station and called Auto Europe and asked for help and directions. The man on the phone put us through to a Sixt automatic number but there was no option to obtain the address. At this stage we were soaking wet and running late for our next destination. Finally we managed to do google search on Sixt and found an address away from the station in another direction. 2) when we got to Sixt, Eva kinky explained that Auto Europe had not forwarded my email address or telephone number to Sixt so Sixt had not been able to send through the details about their location etc. 3) Sixt then told us that due to the lack of info from Auto Europe they did not have the car that we had booked available to hire. This was very worrying 4.) The manager at Sixt took the initiative and gave us a free upgrade to a car that he did have available (nice chap with an Irish accent if you wish to identify and thank him). 5) By this stage the booking information for my husband as an additional driver had timed out and he had had to go back to our hotel to check our and collect our two teenagers so we had to pause our car rental so that he could return with his driving licence. 6)we went back to the hotel and checked out and returned to the Sixt office to go through all the paperwork for the second time 7.) when we finally got the car, which we realise was not Sixt fault we were pleased with the car we received and the return arrangements. The staff at Sixt were all helpful and pleasant to deal with. Please can you let us know what happened with this booking? At present, I think we would not book with Auto Europe again but would with Sixt. "
" Thank you for Eva and Chris for their excellent service and to the manager for taking the initiative to solve the problem with the rental "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ALASTAIR - 03 November 2021
" Good "
" Good "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SEBASTIAN - 18 October 2021
" Generally good experience and cheap "refundable excess" option make very valuable. "
" Very smooth. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MARK - 18 October 2021
" N/A "
" SIXT was excellent, however it was slightly misleading on booking as I thought they were on-site, not via the (short, but annoying to have to call for the bus) shuttle. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 14 October 2021
" It was quick and easy. The staff was very helpful. "
" it was a pleasant smooth experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ROBERT - 13 October 2021
" Excellent web site "
" Long queue to pick up car "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by PETER - 12 October 2021
" We received an upgrade on the ca with satnav which was good, and were able to drop it off in the airport rather than the Sixt offsite office as it was before the office was open "
" Very difficult to get hold of anyone from Sixt the day before booking to check a pick up location (our flight date had changed) before pick up on a Saturday, no-one answered general phone number and phone line only open Monday-Friday "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by JOHN - 11 October 2021
" Easy pick up and drop. My only criticism is that since returning the car I have tried unsuccessfully to get assistance from Autoeurope as I believe I may have left an item in the car. Despite fone calls to head Office and email to customer service I have received no reply. "
" Charlie the representative in the Inverness office was friendly efficient and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - 10 October 2021
" I have used AutoEurope since 1996 and it is always a good experience. The cost of hiring a car seems to have increased dramatically recently; I'm glad that I don't have to do it very often at those prices. Thank you for asking and best wishes. "
" The staff were great! There was a customer in front of us who seemed to be taking a long time, but this was no problem for us as we live locally and hired the car because we needed a larger vehicle than the one we own. If we had been coming from a long haul flight, it might have been more trying if we had had to wait a long time. Also, the fuel return policy was very helpful given the difficulty in finding fuel at the moment. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 02 October 2021
" Excellent "
" Very helpful given the issues with fuel "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 02 October 2021
" The auto Europe experience is better than dealing direct with the car hire companies. To my mind Avis is one of the best suppliers whilst the rest are mostly only interested in selling you add ons.Time for a revolution in customer service especially with the big hike in rental prices. "
" The agent was more concerned with a lost fuel Card than with my order. It tookmore than 30 mins to handle my reservation. They had few cars available and argued that the estate car they allocated for me was the same size as the small car I had reserved and needed for the small parking area I have at my accommodation.I took this up with the local manager who fobbed me off with a vague promise to email me with a change to a smaller car at a later date. Very bad customer service.However the return was handled quickly and efficiently.I won't choose Sixt again. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ROBERT - 01 October 2021
" Auto Europe deal was very competitive and good value. But using Sixt let them down as obviously Sixt only wanted to give service to their direct customers. "
" The desk staff gave the usual hard sell of extras to the point that they argued with the statement on my contract with you saying my cover for tyres & glass was NOT included even though I showed them the quote on my copy. Eventually they gave up ad I was not willing to pay twice! At return there was no one to acknowledge the car return in 'as received' condition with NO damage When seeing a Sixt uniformed employee I asked him to accept the car return with a receipt. He refused saying just leave the key in the unoccupied open office. When asking him to visually check he just glazed at it and said OK. I asked his name which he refused to supply. Saying he did not work for Sixt. I therefore included an image on my phone with those of the car wheels and some other arers. He objected to this strongly and became offensive saying I had no wright to photograph him. As an employee and representative I advised him he was responsible for all customer service so he should be more helpful. He then walked away. There is a note on the return document sent by email which says a stone chip was on the wind screen as surface damage. This is not correct as I have images showing the area is flawless. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 2 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - 01 October 2021
" It's sad that after COVID, all Car rental companies have tripled, if not quadrupled their prices. The days of cheap car hire have well and truly gone. I won't be travelling again in 2021 since the prices are too high and there's too much paperwork "
" The only thing I didn't like with the car was the throttle response and the lack of engine power under certain circumstances. Otherwise perfectly OK "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JOHN - 27 September 2021
" Efficient & friendly service "
" Initially I was given an automatic but didn't really get on with it so I changed it to a manual vehicle.....no hassle & changed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MAXIM - 17 September 2021
" Who are you? The relationship between you and Sixt is not clear. You must ensure that you deliver on the offer. The incremental insurance aspect is a scandal. "
" God it took ages. A queue, of course. Lots of chat, how much relevant I dont know. The usual explanation that the system was down. Then we were offered, with progressive lack of enthusiasm, a VW Polo (we agreed an error - mix up with another customer), then some sort of Kia hot hatch. You'll love it, she said. I wont, I said, which is why I ordered Skoda Octavia in the first place. Her efforts to tell me that they were very similar were risible. She 'explained' that the contract said 'or similar'. I pointed to a Skoda Octavia out the front and said, you mean like that? Yes, she said, but thats just come in and not cleaned. And anyway, its an automatic (no problem) and a hybrid (no problem). I said, that'll do fine, just clean the interior. Once she found the yard chap and a few exchanges he eventually set about the clean. Including a lengthy exterior clean. We were now about an hour in. Next up. Did you know that your 'contract' means you have £1200 excess? No, because the figure was not given. We can indemnify you for that for an extra £45 a day. No. Or our lowest protection £22 a day. Times 8 days. = £176 extra on a £350 'deal'. This is robbery. And mis-direction at the initial booking stage. We felt mugged. Finally, the car arrives, wet and gleaming. No hand over. Never driven a hybrid before worked it out. Not that that mattered - it had 0% charge and remained on that for the next 8 days so it was all pretty pointless, though interesting just the same. All in all, a shambles. We got there in the end and by pure chance (me glancing out the window) to a resolution that was eventually quite satisfactory. It hats be said the return collection handling was, after an unclear start about who, what , where was first class. She even gave us a lift into Inv airport and was very cheerful and helpful re buses etc. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SPIRIDON - 17 September 2021
" Good "
" The queue at Heathrow was very long. It took me longer in the Sixt queue, than to get from the airplane through passport control and to get my luggage. The wait in the queue was close to 1 hour. Also it took around 15 minutes to actually get the keys to the car. The car was quite dirty. The windscreen was covered in insect smears. The car itself was good. The drop-off went smoothly, except that I got a call the next day from Sixt at Heathrow asking me when I planned to drop the car off as I was due to drop it off the previous night (which I had done). Overall, the waiting times and service at the airport was not good. The dirty windscreen and car interior created a bad initial impression too. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BIRMINGHAM, GB - Reviewed by PREBEN - 13 September 2021
" As always perfect experience with you - Auto Europe, but Sixt was disappointing, as they did not honour the agreement they themselves had suggested. "
" At the counter the rental was changed from free mileage to max 1.000 miles in consideration for insurance "Interior Protect" for free. When the invoice arrived after return, I was charged for the insurance anyway (had driven 116 miles). "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRENDA - 11 September 2021
" Auto-europe could not help with the problem as they said it was down to SIXT "
" No person helping to give the car and note existing damage to the car at pick-up Contract of rental not emailed to us No-one answers the phone on the designated numbers - they go to voice mail, the phone cuts off after 5 rings, or the same number then tells you it is not in service. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
BRISTOL, GB - Reviewed by HELEN - 10 September 2021
" Autoeurope is fine, but Sixt should be avoided. "
" The man on the counter had a very bad chauvinist attitude, and seemed to think that a female would be incapable of driving a larger car, or of providing the correct documentation. He insisted on speaking to my husband even thought the rental was in my name. He tried to fob us off with a Mini, when we had booked a Skoda Octavia. He also said that Sixt were overbooked and he had to cancel many bookings at short notice - this is not acceptable to me. Nor was his attitude, which I found highly offensive. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 9
LONDON, GB - Reviewed by RUPERT - 03 September 2021
" Car rental as it should be. "
" Excellent customer service from Sixt, and the vehicle was also in very good condition. Hassle-free collection and return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by LEMBIT - 01 September 2021
" Website easy to navigate. Description of what was included in the rental price a little confusing. "
" Pick up at EDI took over 2 hours. Invoice received several days after drop off had a ca. £90 over billing error. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by GEORGE - 29 August 2021
" See above "
" This was a very unsatisfactory rental - see my separate email sent to AE customer services "
Value for Money: 3 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MICHAEL - 24 August 2021
" OKAY "
" One person in front of us but we waiting 2 hours to get a car because only one staff member on duty who had to collect cars from another location. check and clean them before issuing them! First car allocated to us had developed a fault, the reallocated car could not given to us as it has exceeded its mileage limit, third time lucky! A very good car and a free upgrade, no issues with the car at all but a very painful collection process "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by NIGEL - 04 August 2021
" Staff at collection transfer to airport and return first class. "
" Very disappointed at the cost of hiring child seats x2 for5days almost £100!! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by MARTIN - 29 July 2021
" Sixt blamed using you for not knowing my contract details. "
" Apparently they should have emailed me to arrange transport but apparently has not because I had booked through a third party. This meant I and my daughter were left walking on the verge of a main road trying to find the centre. The wait to collect the car was around an hour. Apparently my booking was later in the afternoon. This may had been my fault but it meant my booking had to be 3,hours longer at an additional £80 which is more that the daily rate that I was paying. The whole approach fell it like trying to upsell to me. The car was tatty with trim etc missing from it. All in all, not the greatest service and I feel that I was caught on the additional cost. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 6
LONDON, GB - Reviewed by SAUMARK - 26 July 2021
" Cheap prices. There were a lot of questions left to ask which were not provided in the questions - I had to call up a lot. And some wrong information about pickup area was given as well. But the cheap prices mean I would recommend it. "
" It was great. I got an upgrade from the Counter Staff (Rupesh) who was concerned about the space in our car for our luggage. He really looked out for us and the car was great. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - 23 July 2021
" It would have be nice to have slightly wider parking bays when returning the car. "
" I'd just like to say how pleasant it was dealing with Jonathan at your London St. Pancras branch. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
INVERNESS, GB - Reviewed by EDWARD - 15 June 2021
" Overall a good experience with excellent return. Javier was cheerful and very efficient. "
" The pick up point was off airport with no information where to wait for the pick up vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by STEPHEN - 07 June 2021
" Because of the experiance with Sixt we are wondering if this experiance may be repeated next time we book a car. "
" Was given vague and possibly misleading information regarding the car we were to be offered and felt we were conned into upgrading the to a higher spec vehicle, was given the impression that we were getting a big discount which after reflection turned out to be the value of the AutoEurope vocher, we felt , Vechicle itself was OK , there were some problems but they were more down to the Citreon design than Sixt however because of the above and the taste it left in out mouth we would be very reluctant to use them again. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DIMITRIOS - 04 June 2021
" None "
" None "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 7
INVERNESS, GB - Reviewed by NICHOLAS - 24 May 2021
" Both Sixt and myself found your hire terms and conditions, especially the Insurance aspect, totally confusing and self-contradictory. I don't think either of us are any the wiser now as to whether I was actually insured by you! You admonish your customers to check with Sixt if you wished to reduce the deductible/excess amount from £1,000 to £0. You must know that to do so is impossible - they use totally different underwriters from yourselves so they have no power to modify any policy you put in place. One has to buy a completely different policy from them, the cost of which amounts to roughly the same as what you charged for the hire! Also your contract does not break out the insurance portion of the total hire cost never mind break it down into third party, fire and theft charges, comprehensive cover charges and wheels, interiors and underside insurance. Plus, agreeing to pay UPTO £3,000 excess to your client in the event of a complete write-off is ludicrous, given a brand new vehicle with only 920 miles on the clock?! Such 'coverage' is pretty much worthless, so why bother offering it in the first place? You also levy a mysterious "airport surcharge" of 20%. If you are referring to the Air Passenger Duty levy, that is inapplicable at Inverness Airport since it enjoys an exemption from that tax. I believe you should therefore immediately refund that part of your charge to me. In view of the above, I think it highly unlikely that I would ever sue you again for my car hire. "
" Fantastic! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 10 May 2021
" .......... "
" ........ "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PHILLIP - 22 April 2021
" Efficiency at its best "
" Mr Carpenter at the SIXT St Pancras desk was so friendly, efficient and helpful that I am in his debt. His one small act of kindness enabled my family to navigate a tricky time in our lives effortlessly. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RUPERT - 09 April 2021
" Auto Europe is my car rental broker of choice. "
" Excellent car hire company. Brand new vehicle and very professional staff at St Pancras International rental office. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROY - 20 January 2021
" Good "
" Luke was very flexible "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ANDREW J - 17 December 2020
" I have used Auto Express for years, but recently i went to pick up a car, the rental counter said the vehicle was unavailable and said another car would cost double the price; they offered no alternative, nor refund. I have contacted Auto Express customer services but had no response. This is very disappointing. Why dont you impress me and contact me about this and sort it out? But instead, i expect you will take up my time from me to fill in this survey and never bother to return the gesture of good will by getting back to me... "
" I have been using SIXT exclusively now for over a year. I have had great service until this booking, where i have been charged the SAME booking amount AGAIN (double!) for no reason. I even dropped the car off a day earlier than reserved, which should attract a DISCOUNT not a double charge. "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JONATHAN ANTHONY - 08 November 2020
" Great staff, nice car "
" Excellent in all respects "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HAU MING - 15 October 2020
" Overall Autoeurope is very good. Booking was smooth and I had no issue. "
" Overall I am happy with the service I was given, your staff at the counter is friendly and helpful. I gave a seven rating for the condition of the car as there was a punctured to one of the tyers. It was discovered after I took the car out. Althought it was fixed but I wasted nearly a whole day waiting for the recovery car and driving the car back home which I felt could had been avoided if the car was properly checked at the first place. Also the final invoice, fuel package price, has a discrepancy of about GBP9 with what I was given at the counter. I have written an email to the Sixt customer service. However, it has been a good few days now and there is still no reply. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by YORK - 14 October 2020
" Quite a pleasant experience "
" Very helpful counter staff in trying to figure our questions. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JONATHAN - 09 October 2020
" Auto europe were great as usual. Sixt was a disappointment. "
" The staff started by giving us a ticket to get out that didn't work which wasted a lot of time. Then on drop off gatwick north is closed but they hadn't told me and I had to go to the South terminal. At South there were no staff and no information about what to do with vehicle. I had to use the key drop at 4pm. I am very surprised at this because Sixt are normally the best car hire company "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by APRIL - 05 October 2020
" We double booked by 3rd parties and I could not drive 2 cars. So we did not get the car Sixt would have offered a refund but you refused Shambolic "
" Sixt were helpful you were not "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TRISTAN - 21 September 2020
" See above "
" Picking up the car took 1 hour, anticipated 15 mins. Car had a scratch not on file, and also fuel additive dried down one side. Asked to bring passport but wasn't required. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 7
EDINBURGH, GB - Reviewed by PETER - 20 September 2020
" Fed this back to Autoeurope and asked for a refund got an email saying sorry no as I hadn't paper part. I always book Autoeurope but will never do so again. No understanding or empathy and no credit note to use for a future booking. I needed up spending money and not getting a car. I'm absolutely disgusted. You have lost my business "
" Unprofessional company. I lost my paper part of driving licence but had plastic part and offered them a bank statement and passport as proof they wouldn't release car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by KYLE - 17 September 2020
" Disgraceful business by Auto Europe. Constitutes as theft "
" A complete joke but i blame not only Sixt but Auto Europe too. I will never use this company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
EDINBURGH, GB - Reviewed by LAURENT - 16 September 2020
" The sixt counter person said he had to way to reach out to me as autoeurope didn't share my email or phone with him. In this type of cases, me knowing that the office is closed is critical, and there should be a way for them to tell me. "
" good car, with an upgrade. The office the reservation was closed, and I wasn't warned, which required to walk another 20mn... Plus, the car was late. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GLASGOW, GB - Reviewed by ANDREW - 25 August 2020
" Had to clean windscreen "
" Car not cleaned probably windscreen filthy and inside a bit dirty "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GLASGOW, GB - Reviewed by SANJAY - 17 August 2020
" See comments above "
" Very efficient and friendly staff. Keep it up. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by PAUL - 02 July 2020
" Excellent service. "
" Excellent service - highly recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHEN - 27 May 2020
" Apart from the wait time to switch driver name everything went smoothly "
" friendly and efficient staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 22 May 2020
" Very easy bar the initial driver name option "
" Always friendly staff highly recommended "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CONSTANTIN - 02 April 2020
" Very bad experience "
" I was waiting for two hours in front of the airport at the shuttle stop gor Sixt shuttle. The shuttle never came. I've spent more than 40 min on phone to understand the situation, but nothing in the end. Very disappointed. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by HABIBAH BINTI - 02 April 2020
" Hi, at the end, I didn't go to UK. I have to change flight date. But I totally forgot about the car rental. I didn't use it. I guess my voucher forfeited. thank you so much. habibah "
" Hi, at the end, I didn't go to UK. I have to change flight date. But I totally forgot about the car rental. I didn't use it. I guess my voucher forfeited. thank you so much. habibah "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by PETER BRABENDER - 13 March 2020
" See above comments. "
" Generally very good although unhappy that I had to take extra insurance cover when I thought that when I hired the car from your company that I paid for full insurance cover, so not happy in that respect "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LIONEL - 02 March 2020
" Auto Europe does not make the SIXT depot at Terminal 5 available on their web site and only allows collection/drop off at the main location. The main SIXT depot does not supply onward transport to Terminal 5 so if your flight is from T5 you have to go to T4 with your bags and take the train to T5, all a bit tedious. Fortunately the counter agent at the main depot changed my booking to allow drop off at the T5 depot. The opposite is true for arrivals at T5 as there is no transport to the main depot so you have to take the train to one of the other terminals to catch the shuttle bus to the main depot. Auto Europe must be losing business as the only way around this issue is to book direct with SIXT. "
" As usual the vehicle type I thought I geeting was unavailable but the substitute was more than acceptable. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by SAMANTHA SAU YAN - 02 March 2020
" very satisfied with whole process "
" No problems at all. Staff very friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by THAWATCHAI - 29 February 2020
" I have good experience with Auto Europe, but I definitely end the relationship with Sixt. I am waiting for Sixt to cancel the unfaithful charge to my credit card. However, I still don't receive the money back after I have wasted time for long argument which seems useless. I have been using services from Sixt but I never have peace in my mind. I give chances to Sixt again and again, but this time is too much to endure. "
" Staff was not faithful. Sixt intentionally added premium service/coverage fee (298 GBP) without informing us and forced us to pay this premium. I just found out that I was charged extra when I received the receipt via e-mail four days after I returned the car. At the Sixt Heathrow Terminal 2 Branch, I said clearly many times that I didn't want any extra service so I naturally didn't think that Sixt staff would dare to add anything into the contract document without confirming me. Sixt charged this fee without my consent and when I tried to argue that this was not right, Sixt told me that it was my fault for not checking rental contract carefully. I totally didn't expect that the contract would contain the extra fee that I repeatedly confirm with the staff that I didn't want extra service and I was totally satisfied with the coverage of the package I bought from the Auto Europe website prior to pick up the car at Sixt. The refusal of the extra charge e-mail I have sent to Sixt keeps never ending since Sixt has no respect to customer's honor that I have never asked for the extra service/coverage and Sixt has tried so hard to keep the charge. One more thing, you need to be extremely careful to check every detail of existing scratch and to compare against the damage list that are listed in the document when you pickup the car since no staff will explain and go through with you to ensure that you and he have the same agreement/understanding on the existing damages. On the contrary, when you return the car, Sixt staff will check the car in every detail, inch by inch, and always find the new scratch that is not caused by you, but he will force you to sign the acceptance of the scratch. He will not listen to anything that you try to explain. It is useless and completely waste of time. Until finally you give up the argument and need to sign the paper because otherwise you will miss the flight if you still be there. If anyone would like to use Sixt service, please be extremely careful in everything or you will not have peace of mind. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LONDON, GB - Reviewed by MICHAEL - 27 February 2020
" as above "
" staff great almost new great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by GRAHAM - 19 February 2020
" This will depend on who the provider of the vehicle is. "
" Helpful, and hassle free pick up and drop off, particularly compared with other providers. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ROY - 19 February 2020
" NA "
" NA "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBIN - 17 February 2020
" Very easy selection and booking. Addional insurance good value. "
" Fast and easy pickup, Chris was very helpful. Drop off fast and simple. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by PAWEL - 25 January 2020
" Everything went smoothly. Can't complain "
" Located not in the car hire center but actually closer to the airport and the shuttle service is also very efficient. Everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by JOHN - 25 January 2020
" Very good all inclusive price. Will use again "
" Quick and easy. No pressure to buy extras "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by GRAEME - 27 December 2019
" See above "
" An absolute disgrace, it is criminal what you did to me, didn't get the car, left stranded in Glasgow and you haven't refunded me or replied to my emails. I will take this further as much as I can, I will understand some sort of charge but to take all my money is shocking. I hope I can have some sort of reply but so far your customer service is the same as your professionalism!! "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LONDON, GB - Reviewed by GEORGE - 20 December 2019
" No "
" No "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SAMANTHA - 09 December 2019
" All very good experience with Sixt. I've used them 4-5 times, and often, I have got the car that been advertised and booked. The only downside (very minor) is the shuttle bus pick up from Heathrow is not as regular as other car hire company - solved by a phone call. "
" Sixt is one of very few car hire companies that I have got the car that's been mentioned when booking. I've often get 'other' cars with other rental companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - 08 December 2019
" Overall experience was good. "
" Car was a little battered and a little dirty but overall quite good. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LONDON, GB - Reviewed by STUART - 05 December 2019
" excellent "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by DANIELA - 04 December 2019
" The only problem was that I wanted a different car, I changed the booking for an other car, more expensive and then again the new booked car was not available. I booked Mercedez A class, they told me is more likely to be available. The Mercedez was not available, they offer a Kia, same class but I didn't want it so next available was BMW series1 but I had to pay additional cost for automatic gearbox. But at the end was a good experience and the car provided by Sixt was good. The car offer is not great, maybe because is november(although I was expected to be better now than in busiest month of the year). The total price was a little bit too expensive. "
" The only problem was that I wanted a different car, I changed the booking for an other car and then again the new booked car was not available. I booked Mercedez A class, they told me is more likely to be available. The Mercedez was not available, they offer a Kia, same class but I didn't want it so next available was BMW series1 but I had to pay additional cost for automatic gearbox. But at the end was a good experience and the car provided by Sixt was good. The car offer is not great, maybe because is november(although I was expected to be better now than in busiest month of the year). The total price was a little bit too expensive. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CLAUDE PIERRE - 03 December 2019
" Use them regularly, good prices and service "
" Easy and efficient "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ALISTAIR - 01 December 2019
" Couldn't pick up the car from Heathrow T5, even though the booking Auto Europe said that it could. An agent phones Sixt to see whether cars could be picked up there and was told no. On collection from Sixt at T2 I was told it could have been done no problem. "
" Several hidden costs. I thought booking through Auto Europe would cover all costs, but there was a premium location fee of 20% that I had to pay that was not mentioned anywhere when booking. Cost of fuel was extortionate. With the premium tax and vat, a tank cost me £83!!! Of which I only used half and got no refund. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by KEITH - 01 December 2019
" All I expect from six "
" Very good great service. Don't change what works. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by VASSILIOS - 10 November 2019
" Easy to book with AutoEurope and Sixt were excellent. Thanks. "
" Very efficient and helpful staff. I was given a free upgrade, which was nice too! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by PHIL - 04 November 2019
" Got me a good rate on my rental car. Well done "
" I picked up the car with the minimum of fuss and I was driving away 10mins after arriving "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by MAYANN - 01 November 2019
" Horrible. Will stick to Avis. Sorry! "
" Rude, inflexible and when eventually received a car it was not what was booked. I needed a small car. Received a large estate car. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 2
LONDON, GB - Reviewed by RODERICK - 28 October 2019
" Consistently a good aggregation experience with Auto Europe. One issue is that increasingly, I seem to be required to give additional documentation that wasn't made clear in the rental contract. I'm sure it's in there but who reads those things...? On this occasion Sixt required a scan of my passport. Drivers licence wasn't enough. Why does it always feel that there's a danger I don't have everything that this particular rental company requires in this particular country? "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HELENE - 25 October 2019
" Excellent, helpful staff both on pick-up and drop off. No wait on mid-day pick-up which was amazing! "
" Excellent, helpful staff both on pick-up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KRISTEN - 24 October 2019
" I had no issues with the Auto Europe portion of my reservation, but I have yet to receive the paperwork from Sixt so that I can file a claim for the excess cover. How that process goes may change my review. "
" The counter staff did not have my vehicle ready (I was about an hour early) and so offered me a lesser vehicle at the same rate, or an upgrade. I know it was a sales tactic but I was exhausted after a long flight so I went ahead and took the upgrade. Then during my rental, I experienced a flat tire. I found out the hard way that there was no spare, no jack, and no sealant in the trunk. I was in a precarious position in a layby on a narrow road and it took Sixt THREE HOURS to even find someone to come to the site, plus the additional time of vehicle recovery and tire replacement. The B&B I stayed at that night said it was not the first time they had customers with such issues with Sixt. Then I was never provided a final invoice, only charged days after rental, and have had to request it so that I can file a claim for the excess cover. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by CLIVE WING CHEUNG - 21 October 2019
" Autoeurope is good. So far I have not had any problem, but I have to say I am not in a position to say Autoeurope is perfect because I am lucky that I haven't had any accident therefore have not yet tested its post-accident service or cover claims. If there is one thing Autoeurope can improve, that is to include T5 as one of the choices of pick-up locations in Heathrow. "
" The location of car pick-up was very good because we arrived Heathrow T5 on BA, therefore we simply walked to SIXT. However, there were 2 problems. SIXT at T5 only opens at 6am; so we had to wait for nearly an hour because we arrived on a very early flight. Secondly, We could not select T5 as pick-up location in Autoeurope website (only T1, T2, T3 & T4 available, meaning taking the shuttle to SIXT large off-site pick-up location), so the car we booked was not available. Luckily, SIXT staff was very helpful and managed to give me a car of the same group. All-in-all, this SIXT experience was good. And this was my third time renting a car from SIXT at Heathrow T5. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LUTON, GB - Reviewed by BARRY - 17 October 2019
" First and last rental with Sixt "
" They gave me a car with an illegal tyre at offside front. I didn't notice this when checking the vehicle. It was replaced promptly but I drove an unroadworthy car for 5 days before my son who is a mechanic noticed it. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LUTON, GB - Reviewed by ILIAS - 16 October 2019
" Auto-Europe is very efficient and most of the times value for money. I like Auto-Europe "
" Excellent staff both at collecting and droping-off the vehicle. Outstanding condition and quality of the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by PAUL - 10 October 2019
" The whole thing was easy website etc, the price, service recieved was excellent. If I hire again I will use Autoeurope to find the most suitable car to hire. "
" The whole process was easy to do. The service from sixt was very good. As was autoeurope "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ADRIAN - 09 October 2019
" Auto Europe did a great job handling the rental with Sixt and enabling the waiver insurance (thankfully not envoked). "
" Overall a very straightforward experience. No hidden extras or post-rental charges. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JAN - 08 October 2019
" rude and unhelpful staff. "
" Sixt offer full refund from there side and auto europa didn't even offer a part refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GLASGOW, GB - Reviewed by JOHN - 01 October 2019
" See above comment. "
" Staff didn't explain the rather complex controls of the vehicle (which later led to a lengthy phone call, wasting valuable holiday time). No one checked the condition of the car in my presence when car was collected. Otherwise ok. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by JENNIFER - 30 September 2019
" i already have recommended auto europe to a friend "
" OK until check in when dispute arose over mark on vehicle . Mark, was pre identified,however checkin seemed to dispute it was the mark. It was minor,and there was only one mark. However I have heard no more "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by CRAIG - 29 September 2019
" Excellent service "
" Excellent service will use you again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by POLASANT - 26 September 2019
" good "
" should have staff walk to car and show how things work "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by CATHERINE - 25 September 2019
" I would book again "
" Very courteous and professional service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SHAN MOI - 22 September 2019
" Perfect "
" Good service and the car is very good condition "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LONDON, GB - Reviewed by LIAM - 17 September 2019
" Online booking was great but sixt are complaining that because I booked via Auto Europe it's difficult for them to reimburse me for the inconvenience they caused. "
" Car broke down and support from Sixt was abhorrent. I still have not received my £300 deposit back from them either. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 4
LONDON, GB - Reviewed by JONATHAN - 16 September 2019
" The voucher was for a Sixt branch at a different terminal, otherwise good value and no complaints. I'd use them again. "
" Signage to the Sixt desk at LHR Terminal 5 was poor - it's in the Sofitel building and a longer-than-you'd-like trek from arrivals. There was only one person (Mr khan) at the desk and although he coped well, the wait wasn't welcome after 15 hours travelling. It turned out that my voucher was not for their branch (down to AutoRentals) but he sorted it out with a minimum of fuss, judged my mood accurately and resisted the temptation to try selling me an upgrade and put me in a nice new Renault Clio. Full marks to him for intelligent customer service. The pickup point is another tiresome walk but once there it was done without fuss. Be prepared to take pictures and or a video (in a poorly lit underground car park) to confirm the condition of your car because, unlike most, they don't offer you a marked up sheet to record any existing damage. I had AutoRentals insurance to cover any excess in the event of damage during my rental, but this way of working is not professional and causes stress if you haven't. The car was excellent, barring the lack of an owner's manual and drop off was simple and quick. The two marks off are down to the accessibility of this branch and the lack of paperwork to record the condition of the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by JUDYTA - 15 September 2019
" My credit card was charged by Auto Europe for £325. 77. The rental agreement with Sixt was £313. 98. I sent 2 e-mails to Auto Europe trying to clarify why was I charged more and attached screenshots of both booking confirmation and rental receipt as a proof. I didn't get a reply so far. "
" I'm very dissatisfied with Sixt both with pick up and drop off. The pick up was booked for 8:30 am. When I arrived to collect the car it turned out it was still being cleaned and didn't get the car till 9:00! Had to wait for it for ages. The drop off was even worse. It was scheduled for 8:30 am. I arrived on time, but had to wait in a queue, as there were customers ahead and only 1 staff in the office. It was taking ages. Once I finally was being served it was way past 8:30am and was running late for work. I was asked for the keys and nothing else. I wasn't given any receipt to sign. Because I was running late for work (Sixt's fault), I didn't ask for any receipt myself and shoot off to the bus stop. I got an invoice few days later charging me £100 extra. They charged this, because they written in their documents that I dropped off the car at 9:30 instead of 8:30 and charged for 1 extra rental day, which is a complete lie, because by 9:20 I was already at work! I have many ways to proof that, so if those crooks won't kindly return my £100 I'll take this case to the court "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
MANCHESTER, GB - Reviewed by EMMANUEL - 12 September 2019
" should intervene! "
" Although there were 3 people at the counter, we had to wait more than 20 min. Then, there was no vehicle available in our category and we were offered a Mini instead! When we refused, we were offered a very uncomfortable BMW. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LUTON, GB - Reviewed by MICHAEL - 06 September 2019
" none "
" great off site location. Th ecar rental centre at Luton is truly aweful - Sixt site is much better "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
MANCHESTER, GB - Reviewed by JUDAH - 02 September 2019
" easy to use. accurate. good site. "
" very nice staff. excellent service. prompt and polite. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEVEN - 30 August 2019
" Easy to book the car and easy to collect the car on the day "
" Really good customer service, very helpful and friendly staff when I collected the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SHAI - 28 August 2019
" All-in-all positive. "
" Getting the car took a long time as counter was understaffed and everything was slow. Also got a car that is slightly smaller than requested, but we managed. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ERLAND AGERSBORG - 22 August 2019
" Easy on-line booking. "
" Staff at pick-up point tried to charge cash for prepaid one-way fee. Parking at drop-off was completely packed. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DARREN - 19 August 2019
" Good but needs clearer signage from terminal "
" Needs clearer signage from terminals "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JOSIE - 17 August 2019
" Convenient drop off/pick up location next to the petrol station "
" Only problem was that the boot space had a lower section that was not shown to us, so we had a squashed 1st journey :( "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARLON - 14 August 2019
" I like the service of your team in Heathrow Airport "
" Excellent service from staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EMMANUEL - 13 August 2019
" The car was not very clean when I picked it up by night. I rented BMW 520 but ended with 420dd "
" Drop off is confusing and staff are not readily available. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LONDON, GB - Reviewed by STEPHEN - 07 August 2019
" Once again Auto Europe has fed me fundamentally misleading transfer information. After booking the car with SIXT, Auto Europe told me that my flight information was missing, even though I had entered it during the booking. I telephoned you and gave the information. I was arriving with BA at terminal 5. You told me that I would have to get the shuttle to terminal 4, then the Sixt bus to the car hire facility. This is disgracefully wrong. First – it's NOT a shuttle, it's a public bus. Second – THERE IS A SIXT FACILITY IN THE SOFITEL BESIDE TERMINAL 5. Waiting for the public bus, then for the SIXT bus, then driving all the way back to West of the airport from T4, back to where I started at T5, cost me an hour. I was driving to Devon, and did not need this delay. On my previous trip, on the 27th June to Luton, Auto Europe told me that the bus number A will stop at stand D. This is WRONG, and it nearly cost me a lot of time. I also posted this complaint, but you never replied. I shall not use your company again. "
" SIXT was fine. Auto Europe is a disaster. See below. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by ALISTAIR - 06 August 2019
" See 3 above "
" Mostly a good experience, unlike my earlier experience with EUROPCAR, which you kindly mitigated. My only disappointment was that I couldn't get the Mercedes proffered (How many customers do?). The possibility was pretty obviously a "come-on". The car I did get, however, was a SEAT Ateca, and it was fine, providing an enjoyable driving experience. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by FRANCESCO - 02 August 2019
" As above "
" The operator didn't give to me the car because I didn't have the uk driver licence. I had the Italian license that is valid in EU so far. Booking the car with uk site is not a justification. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by DANIEL - 24 July 2019
" All good but limitation was no good. "
" There days on have not released deposit. 600 miles limit for 3 day rental freaked me out. I was going to drive about 1000 It was amended for 15 pound charge. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LONDON, GB - Reviewed by UTHARAS - 21 July 2019
" I've used Auto Europe twice and it has been flawless. I will definately use again. "
" Generally satisfactory in processing the rental. Could be much better on customer service. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by CAROL - 19 July 2019
" price via your website was much better that direct with sixt so i booked with your company. felt no difference in the service even though the booked was via third party "
" smooth collection and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MAXWELL - 19 July 2019
" I was charged 3 days rental again of £114.57 by Sixt instead of just the upgrade charges of £67. Plus the way the counter staff explained the charges too me was not really very transparent and clear. Very good vehicle, disappointing though the way the charges against was done even though I had already paid for my 3 days rental with your company. I feel I have been ripped off . "
" I was charged 3 days rental again of £114.57 by Sixt instead of just the upgrade charges of £67. Plus the way the counter staff explained the charges too me was not really very transparent and clear. Very good vehicle, disappointing though the way the charges against was done even though I had already paid for my 3 days rental with your company. I feel I have been ripped off . "
Value for Money: 10 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARCO - 16 July 2019
" Overall good, apart from requiring passport to rent (in addition to full drivers licence) "
" Needed passport for collection at this branch. This should have been explicit in rental agreement. Luckily I had access to proof of address on my mobile phone so could continue with rental. If I didn't then this would've been a very big problem. Damage policy was not clearly explained as it is with other suppliers "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LUTON, GB - Reviewed by FIONA - 10 July 2019
" Right price on the day "
" The collection of the car took too long. I was only the 2nd customer in a small queue and it took over 45 minutes! "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PREETMAL - 10 July 2019
" QUICK AND EFFICIENT "
" QUICK AND EFFICIENT "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
GLASGOW, GB - Reviewed by JAMES - 07 July 2019
" See Para 3 "
" The staff at Sixt, Carolina at reception & Benjamin at return were extremely helpful, courteous and polite. Our car was in very good condition with no issues. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by WALIS - 03 July 2019
" I have had good deals through AutoEurope now each time that I have used them. The paperwork is quite simple and I have had no problems with the actual pick-up of the vehicles. "
" Although I booked through an online broker, AutoEurope, I was pleased that I was able to secure a good deal with Sixt. The customer experience was very good both times - both at the signing-in and the drop-off stages. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by GILLESPIE - 22 June 2019
" See above "
" Petrol tank was less than full on pickup. Sixt said they would agree a refund but it would have to come through Auto Europe. I was shocked when Sixt refused to supply a car to another customer on grounds of his "abusive language." He was angry and impatient but not abusive. Your manager failed to deal with him properly. I spent 40 years in marketing and ran that function in Fortune 100 company and would have given her a significant black mark for her performan e. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by CATHERINE - 17 June 2019
" I have been charged twice for this booking, once by Autoeurope and once by Sixt. Despite contacting AutoEurope by phone and twice by email, I have heard NOTHING. At this rate, I will not be using AutoEurope again. "
" They have charged me twice "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by TIMOTHY JOHN - 12 June 2019
" No problems. "
" No problem with Sixt apart from their location which requires a shuttle bus. On arrival (Manchester airport) I had to wait 40 minutes for the bus (some people couldn't get on as it was too full). On return I had to wait one hour for the bus, again many people couldn't get on. It seems there's only 1 bus for terminals 1&3, and 1 bus for terminal 2. This is clearly insufficient and greatly inconvenient. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by RAUL - 06 June 2019
" Excellent. "
" Excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SYDNEY - 17 May 2019
" Why are sixt liability costs more expensive when booking through auto Europe "
" Not very clear about what chips or superficial damage on car is waived at pickup time. I was informed minor chips and scratches are chargeable by sixt. Plus autoeuropes additional cover it's not as comprehensive as sixt Cover. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by SIDNEY - 13 May 2019
" NICE VEHICLE AND FRIENDLY STAFF "
" Very easy and straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by JOHN - 09 May 2019
" Very poor customer service problem resolution ! "
" I made a complaint to Auto Europe regarding my failed car hire at Glasgow airport. They refuse to provide a refund blaming the car hire firm SIXT. However Sixt are blaming Auto Europe !! I will be contacting SIXT CEO Erich Sixt who has made a video onhis website outlining the importance of the customer. Shame that Auto Europe do not treat customers in the same way !! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by RUTH - 01 May 2019
" Never received a car "
" Never received a car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MANCHESTER, GB - Reviewed by THOMAS ENGELL - 26 April 2019
" All ok. I'm still waiting overtime for a question asked to autoeurope, for my next spanish rental in may... "
" After four rentals on MAN I'll say that sixt is for me the best partner here. I've used europcar two times, and they pissed me off last year. So go Sixt! The kind of «stupid thing» is their rip of price on extended insurance. Buy it somewhere else. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by RICHARD - 13 April 2019
" The Auto-Europe web site gives a good and easy to understand list of car choices within the required range. The option of free cancellation up to soon before the hire date is a bonus. The prices are the same as the companies own web sites so what's not to lose! The rental from pick-up to drop off and shuttle to the airport terminal was smooth and hassle free. "
" No difficulties or delays! Car new and clean and type as expected. Willing help was given with the unfamiliar controls. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by YASMIN - 09 April 2019
" Nothing further to add - see above "
" Very bad service at pick up by counter staff who seemed inept at having the correct info for actually picking the car up. We were sent twice to the 'end building' with all our luggage to find the shed locked and no one there. The second time we were told he was on his way down - he wasn't. The third attempt at the reception - he actually found the keys in a box ....at 8.30 pm after a 10 hour journey it was not funny "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by AINE - 21 March 2019
" unexpected charges - like airport taxes should be made aware in advance. I have yet to receive my deposit of €300 back to my account - this is a lot of money and I have no idea when I'll get it back - I was told when I returned the car that it would go directly back to my account but so far I have not received "
" having to get to car hire village with a husband in wheelchair and two cases was very stressful - driver on bus very rude and unhelpful - only for other passengers I would not have managed "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
EDINBURGH, GB - Reviewed by ANGUS - 13 March 2019
" Car performance was good, return rep was very professional "
" Sat the desk I was pressurised to accept the insurance as one small bit of damage would cost me £1000 if I did not accept the insurance which would cost me plus %50 of my hire (car hire £200 with insurance £300) another name for extortion I was told my car did not have a navigation system so I hired a gps only to find my car DID have an inbuilt navigation system "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by DAVID - 26 February 2019
" Very easy process to manage "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LONDON, GB - Reviewed by ANDREA - 24 February 2019
" I have explained very fully in my previous comments how disappointed I am about my Car rental experience with yourselves and at a very expensive price compared to your competitors and so I expected much better. "
" I paid more for an Automatic and a particular type of car and after waiting for 25 minutes to be served I went through all the rental procedure before being taken out to a car that was far too big a saloon car which was completely inappropriate for my needs and would have been expensive to run for one person and when I refused this car was told it was the only Auto that they had, I was then told I would have to take a Manual and again quite a big SUV as they had nothing more compact and to top it all I was told I would not get the car offered at a reduced rate and felt that I was being treated very unfairly by a staff team that had my reservation in advanceu and should have been aware of my gender and my age and realised that what they were offering me compared to what I haud chosen to rent was completely inappropriate and should have informed me in advance and offered me a refund so that I could have had time to rent elsewhere or at least given me a reduction on the original price paid instead of this they wanted to charge me more for a smaller car and so I had a much more uncomfortable journey and feel like I was badly let down and would never rent from you again. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LEEDS, GB - Reviewed by ALAIN - 09 February 2019
" No comment "
" No Comment "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by PETER - 08 January 2019
" Used you for a number of years, always been great service. Thanks AE "
" First time for me using Sixt, very pleased with the car, service especially when I had a tire problem, called up and tire replaced same day, brilliant!! Thank you Sixt!! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MANCHESTER, GB - Reviewed by ALAN - 05 January 2019
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by TIHO - 02 January 2019
" Easy to chise vehicle and book with auto europe. Competitive prices and excellent easy to contact customer service. "
" All went smoothly. Sixt asked for dvla print of licence whichbi didnt have as it wasnt mentioned as needed at booking time. They werr able to obtain online but needed my national insurance number. I gave it but was not happy with that process as its not secure and they could not confirm that data would ne deleted after transaction. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by ANN - 02 January 2019
" Will use again - online booking process and reminders worked very well. Just won't use Sixt. "
" Only problem is that we had to wait while the counter staff member telephoned DVLA to check that we had no points on our licenses. This took time and the whole process was quite a prolonged one altogether. Clear information about the process of collecting the car is needed for Sixt. I doubt we'll use them again. Still uncertain as to whether our data has been destroyed. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TIBOR - 01 January 2019
" Everything was OK! "
" Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by IAN - 27 December 2018
" Clear and straightforward but would like to see a display of the per day charge. "
" When I picked the car up it had slight damage so walked back to the desk and was told to turn around and find someone near where I collected the car. I could have been informed of this prior to coming back. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
GLASGOW, GB - Reviewed by MICHAEL - 26 December 2018
" Couldn't fault Auto Europe, a very good deal gained, in future will avoid Sixt and use one of the other companies "
" The car was ok, staff were not great and the way they dealt with issues appalling. Won't be using them again based on customer services "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 8
LUTON, GB - Reviewed by ROBERT - 22 December 2018
" Very reasonable company to hire a car from - will certainly use them again. "
" Friendly efficient service and a pleasant experience for a change when hiring a car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by IAN - 17 December 2018
" Helped to compare prices so I don't have to look around at all the different websites "
" Efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EPSOM, GB - Reviewed by MALCOLM - 15 December 2018
" The Autoeurope address for Sixt in Epsom was out of date and useless, l only found the correct address quickly because of my local knowledge of the area. "
" I paid extra for zero excess, meaning the extra cover l had already bought from Autoeurope was money wasted, l shall book directly with Sixt in the future. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JOSE - 06 December 2018
" As above "
" As above "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ROBERT - 05 December 2018
" not too sure who best to book through - direct with a dealer of companies like Auto Europe, if i listen to James in SIXT, he tells me 3rd parties polices are not worth the paper they are written and if you claim from a 3rd party, the process is far, far longer then going direct - so would like clarity on this if possible please? "
" Car i requested wasn't ready, the guy on the desk (James) was pushing SIXT insurances on me, i told him I took the additional insurance AUTO Europe - he said they are not valid, which i disagreed with, the security deposit they wanted was different to what was on my policy - mine said 300 they wanted 500 - i tried to call Auto to clarify so they changed to 300. when i got my car, i set off and after 30 mins the tyre warning light came on - so i had to drive slow until i reached a service station - i managed to pump the tyre up thinking it would be fine but NO - I had to stop another 3 times to keep pumping the tyre up - its took me 4 1/2 hours to get home which should have been a 2 hour journey. The following morning, i had to be up and out and the same tyre was completely flat! I called the SIXT hotline and they had to send a repair guy out to replace the tyre and that whole process from making the call to been able to drive the car took 2 hours of my limited time. "
Value for Money: 4 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 3
LONDON, GB - Reviewed by STEPHEN - 03 December 2018
" Sixt were very good and auto Europe got a good price but stated the hire company would be "on terminal" and that is not the case. "
" Only problems are location and that T5 at Heathrow has a different branch than the other terminals. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - 30 November 2018
" Excellent experience "
" Excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by DAVID - 26 November 2018
" i believe SIXT supplied a lower specification car than the car I booked through you. "
" The only problem was they rated a Citroen C4/Vauxhall Zafira and a Kia Sportage the same as an Insignia. They aren't. They are all totally different types of vehicle. If I'd wanted a people carrier or whatever the Sportage is classed as, then I'd have booked one. I wanted a large saloon, that's what I ordered and I didn't get one. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TIMOTHY - 18 November 2018
" Smooth and painless booking as usual "
" Last minute booking so exact car not actually available but was given a free upgrade. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - 17 November 2018
" I have tried several Hire Car companies in recent years. My experience with Sixt is up there with the top ratings. I am very likely to use them again in the future. "
" Great from start to finish. The shuttle bus driver was very helpful in explaining the route for drop off which helped enormously when the time came 6 days later. Counter Staff were also quick and efficient. The car was also excellent though I had reservations about the accuracy of the GPS (non-fixed) and highlighted these on my return. Overall very satisfied customer. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEVEN - 03 November 2018
" Seamless "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUTON, GB - Reviewed by JOHN - 02 November 2018
" Could you give me a break down of the 280 ducted from my account as it is more than I expected Regards John "
" Car was fine and everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by ALAN - 31 October 2018
" as a many time user of Auto europe, I recommend them. "
" No problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MANCHESTER, GB - Reviewed by EDDY - 27 October 2018
" I rented a Vauxhall Crossland X in Manchester Piccadilly, the staff was friendly and helpful, it took about 10 to 15 minutes to get the car, the car was new and in very good condition. "
" I rented a Vauxhall Crossland X in Manchester Piccadilly, the staff was friendly and helpful, it took about 10 to 15 minutes to get the car, the car was new and in very good condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ABIODUN - 23 October 2018
" Easy website "
" Staff Suzanne was very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by ANITA - 11 October 2018
" It was a pleasure to deal with Sixt from start to finish. I have had a very bad experience with a particualar car rental company in the past. I will definitely be using Sixt again in December 2018. "
" It was a pleasure to deal with Sixt from start to finish. They explained everything very clearly. I have had a very bad experience with a car rental company in the past. I will definitely be using Sixt again in December 2018. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MALOY - 08 October 2018
" Great experience.. no dramas.. "
" Was really simple and smooth... loved it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GLASGOW, GB - Reviewed by FRANCIS - 04 October 2018
" Only complaint was, the lack of staff at the rental desk "
" Long wait for completion of rental docs. Only one person on desk and a lot of people waiting "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREA - 04 October 2018
" Very happy with car and experience "
" Love that the counter is in the airport. Staff quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by OMOTHAYO - 27 September 2018
" Simple and straight forward "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROGER - 26 September 2018
" Don't have anything more than the above "
" a great experience marred only by the usual - booking a car online that Sixt don't actually hire. I am aware the offer states 'or something similar' but you shouldn't offer something that is not even a possibility. It is one thing that is guaranteed to piss your customer off immediately. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JACQUELINE - 13 September 2018
" See above re problems with booking and information given to me by email "
" I was looking for a company within terminal 5 as I had a tight turnaround and did not want to spend time on shuttles etc. Although the website/Google said there was a desk in T5, when I received the booking confirmation from Auto Europe it was booked for terminals 2,3 and 4. I emailed to clarify and was told there was no desk in T5 and I would have to go to T2,3,4 to pick up the car. I had paid a lot more than other companies for the convenience of a quick pickup so this was frustrating and made me worry that I would have enough time. On arrival at T5 I called Sixt and was informed that there was indeed a desk in T5. I picked up a car from there; the desk was very efficient and the Spanish-speaking clerk was faultless. On pickup I was not shown anything about how the car works and wasted 20minutes setting up the satnav. The attendant knew less about it than me and I eventually sorted it myself but this made me late and further annoyed. The car itself was great, clean and new. Drop off would have been easy except that the text was confusing so I ended up at the T2,34 Drop off. The system needs to be improved to recognise where a customer has picked up their car and send them the text with the appropriate postcode. I thought the desk efficiency and physical dropoff and the car itself were great, but the booking and communication systems and the explanation of the car's basic functions at pickup need improving, especially for the high price charged. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by REYAZ - 09 September 2018
" The staff were very courteous .you need to provide a final bill at the time of return of the vehicle. I am still waiting for my refund of pounds five hundred! "
" Sixt need to inform customers that any changes to the email contract will result in penalties. I was charged extra for taking delivery of the vehicle at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SYLVIA - 07 September 2018
" Car given with a tank not full (6/8). I have been asked to drop it off with the tank full. Now, have to run after my reimbursement of 2/8 of gas. I hope the reimbursement of the 2/8 will be on the same basis as they use to charge us when we don't give it back full ! "
" I have been given a car with the tank not full (6/8). A staff member told the balance will be reimbursed, and I had to give it back full. What I did. But when I asked for the proof of reimbursement, they told me it was not possible to process it now, that I had to wait for an entire week and then if nothing has been done, contact them again. So, once again, the customer has to make all the effort and spend time to run after his money. I should have given back the car with the tank empty ! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by IAN - 06 September 2018
" Car slightly smaller than expected but we managed. "
" clean and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by BRENDON - 26 August 2018
" First off when I called the number on my booking to say that I would a little late as immigration took a little longer than expected I was kept on hold for a long long time I hung up the phone after around 10 minutes without talking to anyone...imagaine the cost of making an international call just to listen to a recording...then when I went to pick the car from Sixt I thought everything would be smooth as the car I booked was supposed to be a car for a family of five with enough boot space to accommodate one large bag and two medium bags...according to my booking receipt...however when I turned up at the Sixt counter the car I was given could not even accommodate two bags...I had to run to the counter and back to the parking lot and back to the counter at least 4 times to get the car changed...we tried 3 cars before managing to get the bags into a car...for which I had to pay an additional cost as the vehicle was 'not in the category I booked'. Imagine paying in excess of GBP 200 for no fault of mine...all this after an eight hour flight with three kids all below 7yrs...I tried calling the number on the booking but no one answered..when I spoke to the Sixt counter staff they bluntly told me that I should take it up with Auto Europe and there was nothing they could do....they said that since I booked the car through a third party they could not help me...why should I have to pay the amount I need someone to get back to me on this...this is outrageous...I booked the car for GBP 350 odd and I ended up paying GBP 800 odd...all for no fault of mine...truly disgusted "
" The car I booked was supposed to be a car for a family of five with enough boot space to accommodate one large bag and two medium bags...when I turned up at the counter the car I was given could not accommodate two bags...I had to run to the counter and back to the parking lot and back to the counter at least 4 times to get the car changed...we tried 3 cars before managing to get the bags into a car...for which I had to pay an additional cost as the vehicle was 'not in the category I booked'. Imagine paying in excess of GBP 200 for no fault of mine...all this after and eight hour flight with three kids all below 7yrs... "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 1
LONDON, GB - Reviewed by LILIANA - 15 August 2018
" Vehicle drop off, Amy advised damage on vehicle, I had a zero excess and advised damage was already there when I had collected the vehicle? "
" Vehicle collection, keys handed over no vehicle check and no information 9n car "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 3
MANCHESTER, GB - Reviewed by MARK - 01 August 2018
" First time using AutoEurope and so far, so good. "
" They didn't have a car in the class I booked and tried to upsell with the insurance package. As it was late I didn't have the motivation to haggle too much and in the end took a car from a higher class for the booked price that suited what I needed it for. But in future, if I book a Peugeot 308 or similar then I would expect something like a Focus, Astra or Golf. If they don't have those then I would expect to be offered the Audi A3 or BMW 1-series and not be offered a VW Polo as being in the same class. The attendant only offered a VW Polo or Zafira for the price I booked for. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MANCHESTER, GB - Reviewed by SOPHIE - 28 July 2018
" I would not recommend Sixt to a friend, because on arriving to collect my car, I was informed I needed my passport with me. This was never mentioned through out booking, on any paperwork, or at any time prior to arrival. I didn't have it, and was made to feel as if I had made a mistake. In fact, it was the communication between auto europe and sixt which was the problem. With two proofs of address, I did manage to hire the car, but this was a complete failing on behalf of auto europe and created significant unnecessary stress. Please review your processes and change the information you give out. "
" I would not recommend Sixt to a friend, because on arriving to collect my car, I was informed I needed my passport with me. This was never mentioned through out booking, on any paperwork, or at any time prior to arrival. I didn't have it, and was made to feel as if I had made a mistake. In fact, it was the communication between auto europe and sixt which was the problem. With two proofs of address, I did manage to hire the car, but this was a complete failing on behalf of auto europe and created significant unnecessary stress. Please review your processes and change the information you give out. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LIVERPOOL, GB - Reviewed by PATRICK - 27 July 2018
" Really pleased with both AutoEurope & Sixt... a hassle free experience... "
" The staff at Sixt Liverpool were a pleasure to deal with, would highly recommend.... the car was great, with a high standard of features as standard... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHERYL - 23 July 2018
" Super easy and hassle free. "
" Hassle free. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by TIMOTHY - 16 July 2018
" Car was in good condition but not perfectly cleaned. I was apprehensive about the long list of defects (scratches etc) which were identified in a typed list in the documents. It took about 15 minutes to find them since some were incredibly trivial and I wondered how pedantic SIXT would be when I returned it - I'm sure there would have been other scratches if I had looked deeply. However, on return it was checked and no issues were raised. "
" Two issues. I was persuaded to take a higher spec car which I was told was an extra "ten pounds a day" which would have been 170 pounds extra. I was not permitted to pay the extra when I returned the car and I only found out when I returned home that the cost was 204 pounds. Not enough to do anything about but not quite what was promised. Second issue was that there was no manual in the car which had many features which were new to me. I was told SIXT do not provide manuals "because people steal them". My experience with other companies is that there is a manual provided. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
EDINBURGH, GB - Reviewed by KAVI - 11 July 2018
" Very likely "
" Excellent vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
EDINBURGH, GB - Reviewed by SIXTINE - 16 June 2018
" Autoeurope lied regarding the car' s description on its website: saying the capacity was of 2 big bags and 3 cabin bags, but was only 2 big bags. Not a good surprise when you are 5 in the car for 10 days of holidays... Considering the price paid, I would have expected an honest service To be provided by autoeurope... Not happy at all about this experience: I Will share it and recommend people not To rent a car using autoeurope. "
" Better than autoeurope "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LONDON, GB - Reviewed by RAJIV - 17 May 2018
" all good "
" all good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
GLASGOW, GB - Reviewed by PAUL - 09 May 2018
" Horrible. This is a cheap, nasty and dishonest way of making extra money from innocent people. "
" Accused of causing a scrape to a wheel trim when I returned the car. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 2
LONDON, GB - Reviewed by RAINIER CARL ANTHONY - 01 May 2018
" vehicle was very good "
" ms nunes made the check in very quick and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10