AUTO EUROPE STOCKHOLM, SWEDEN Car Rental Reviews

STOCKHOLM, SE - Reviewed by MARTYN - 10 September 2025

" I will be using them again. "

" Very happy with the service provided by Hertz, can't recommend highly enough. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by RUSSELL - 02 August 2025

" Happy "

" Smooth and easy. Thank you! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by DUNCAN - 14 July 2025

" Has always been ok, but with this booking I was bombarded with phishing attacks to try and get me to pay a new fee to secure the booking, then was told the booking was cancelled, which makes me a bit concerned about your security. "

" All fine, just a pain having to get a bus to pick up the car when it was supposed to be at terminal, but got a nice upgrade and was a fair fee. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by ALLAN - 30 June 2025

" Quick pick-up experience. Staff helpful and friendly. "

" Perfect car for our needs, just as advertised. Spotless, clean, comfortable. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by PETER - 22 June 2025

" Very simple and easy process "

" Very smooth and easy. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by GEORGE - 28 May 2025

" I have my own rental car insurance. I wasn't asked at the desk. and ended up with the full package that i wasn't told about. Not very happy. Still haven't received my deposit back. This is Wednesday I gave the car back on Sunday. "

" Europcar have always been very good. I have been using you for years. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 6

STOCKHOLM, SE - Reviewed by ELLIOTT - 25 February 2025

" - "

" Great experience with collecting and dropping off the vehicle, no issues and the car was clean and what we booked. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by DAVID - 30 December 2024

" Auto Europe is great. Budget in Arlanda airport not so much. "

" Vehicle had unregistered damage on pick up which we had to raise. Then on return we were charged for a tiny windscreen stone chip which I'm pretty sure we did not cause. A tiny stone chip resulted in a £200 charge. Outrageous! "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 5

STOCKHOLM, SE - Reviewed by GEORGE - 05 December 2024

" Happy with Auto europe, not happy with Budget. "

" When I picked up the car it was dark and parked in 20cm of snow. When I returned the car the guy who looks for dents went straight to the drivers side sill where there was a dent. I got the impression He might of known about it before. I didn't cause any damage to the car. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 8

STOCKHOLM, SE - Reviewed by MARK - 26 November 2024

" Very good overall except drop off. Too many cars parked for return and no person around to return. I had to park/abandon the vehicle in an unmarked spot and still not had my final returns notice! "

" very good except return/drop off - no personnel around to return! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by SCOTT - 01 November 2024

" Easy and good prices "

" Friendly quick service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by FUAD - 19 October 2024

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by JONATHAN - 26 September 2024

" Overs excellent experience "

" Excellent process, really smooth and efficient and a really excellent vehicle too. Very clear instructions and pricing structure too so no hidden extras "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by MICHAEL - 05 September 2024

" I have found auto europe to be consistently reliable. "

" The pick up was average - the car was not ready for 1 and half hours after the agreed pick up time. The drop off experience was poor - I gave a member of staff the key 2 hours before the agree return time. She placed it in a box saying it would be checked later. I subsequently received a bill for an additional days car hire as it wasnt checked off until late the following day. Not good! "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 2
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by PAUL - 22 August 2024

" Read above. "

" When I pick up the car, I drove 100 yards and the front bonnet came up so had to pull over and close it. Continued for 5 miles and engine warning light came on, telling me to stop driving. I pulled on to the hard shoulder where I called the number for help. I tried 3 times to be told they couldn't hear me and put the phone down on me. So I had to make my way back to the pick up point driving driving on the hard shoulder, with my speed limited to 30km. When I finely got back and waited for 25 minutes, I explained what had happened to be told by a member of staff " these things happen we have all had a busy day. A very lame excuse. Then was told that I would have to wait because they had no car's ready. This wait went on for 20 minutes. As I said before not a happy customer. Then on 4th day of the holiday my family members car ran out of engine oil. So a day wasted waiting for a person to turn up with oil. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

STOCKHOLM, SE - Reviewed by ROGER - 20 August 2024

" The vehicle issued to us at Europcar Stockholm airport had significant damage all over it, as highlighted in their initial handover / takeover report. It was clearly not roadworthy or in a state fit enough for a family to safely take on for a week. Furthermore, the front right tyre would deflate daily, meaning we would have to drive it to a garage twice a day to inflate it back up to safe limits, taking time out of our schedule to do so. When we arrived at our Airbnb the first night, we called Europcar office to notify them of the problem. We then called the recovery team who wouldn't replace the tyre, instead only pumped it up for us. By the morning, it was flat again. The engineer noted there was no spare wheel in the vehicle, nor was there a compressor for us to pump it up - again showing this was not a safe or roadworthy vehicle for a family to be transported in. On return of the vehicle, we informed the service desk that it needs to be taken off the road immediately and repaired, with the proper equipment installed in case of breakdown. When we first received the vehicle, it really looked like it has been in an accident, and when we asked the team for another vehicle, they said they did not have one. In a subsequent report from Europcar, they identified damage to the front right tyre, which might have occurred by us driving on a deflating wheel, which we cannot be responsible for. We initially asked Europcar for another vehicle, which was refused, and later for them to replace the wheel, which was refused also. We explained our ordeal again to the service desk and asked to speak to a manager, who did not want to have a conversation. Instead we received a proxy message saying they "..wouldn't charge us for one of the car seats." This was a terrible experience for my family. We were frightened driving in an unsafe vehicle in a country we didn't know. We found this debacle completely awful, which ruined our holiday experience. "

" The vehicle issued to us at Europcar Stockholm airport had significant damage all over it, as highlighted in their initial handover / takeover report. It was clearly not roadworthy or in a state fit enough for a family to safely take on for a week. Furthermore, the front right tyre would deflate daily, meaning we would have to drive it to a garage twice a day to inflate it back up to safe limits, taking time out of our schedule to do so. When we arrived at our Airbnb the first night, we called Europcar office to notify them of the problem. We then called the recovery team who wouldn't replace the tyre, instead only pumped it up for us. By the morning, it was flat again. The engineer noted there was no spare wheel in the vehicle, nor was there a compressor for us to pump it up - again showing this was not a safe or roadworthy vehicle for a family to be transported in. On return of the vehicle, we informed the service desk that it needs to be taken off the road immediately and repaired, with the proper equipment installed in case of breakdown. When we first received the vehicle, it really looked like it has been in an accident, and when we asked the team for another vehicle, they said they did not have one. In a subsequent report from Europcar, they identified damage to the front right tyre, which might have occurred by us driving on a deflating wheel, which we cannot be responsible for. We initially asked Europcar for another vehicle, which was refused, and later for them to replace the wheel, which was refused also. We explained our ordeal again to the service desk and asked to speak to a manager, who did not want to have a conversation. Instead we received a proxy message saying they "..wouldn't charge us for one of the car seats." This was a terrible experience for my family. We were frightened driving in an unsafe vehicle in a country we didn't know. We found this debacle completely awful, which ruined our holiday experience. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 1

STOCKHOLM, SE - Reviewed by ANDREW - 05 August 2024

" Please see comments at 3 above re wxtra charges "

" I emailed this am in relation to additional charges applied to my credit card Some £105 was charged to my credit card and i have yet to receive a breakdown of these charges . On checking my voucher when i booked the car any additional driver would cost 50sek per day ( 8 days equal 400 sek approx £30 . The car was refuelled 4 km from Arlanda Airport and should have accrued no additional cost for fuelling . No damage was noted at the time of return . I am somewhat at a loss as to how £105 was chsrged to my card . How this is resolved will have a complete bearing on wether i use Europcar in the future . Grateful if the fees could be reviewed and check what exactly i was carged for . All insurane, taxes etc were paid on my origional booking at the start of July . Carol Rowney was added on arrival at Arlanda "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by KARL - 03 July 2024

" Whilst the car was in great condition and the booking handled smoothly the efficiency of the staff was less than satisfactory and left me feeling vulnerable should a dispute over the condition of the car been questioned without a staff member checking the vehicle thoroughly with me "

" On the whole the booking was handled to great satisfaction, however the downside was not only being hired a car that wasn't to the specification of my booking. Booked a manual and received an automatic. Also a member of staff never left the premises to check the vehicle before or after the booking in my presence. Leaving it open to interpretation should there have been a dispute. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by GARTH - 06 June 2024

" The car performed well overall and I enjoyed my trip. "

" I did not get a Volksvagen Golf which is what I selected when booking the car. I received an Audi A3 which I am unfamiliar with. There were no instructions on how to use the car or its features which were over complicated. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by HENRIC - 30 May 2024

" Extremely good value and got a car upgrade to boot "

" Gold star "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by ERIC - 16 March 2024

" Great experience, very straight forward. "

" Good price, lovely car, easy pick up and drop off, knowledgeable counter staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by ROBERT - 14 March 2024

" Please see my comments in item 3!! - and again I would be happy to get a response! "

" I was charged an extra 1100,00sek at the end of the hire period..... for airport tax (348,00sek) and congestion charge (440,00sek) .....and also Damage Cost Reduction Theft (440,00) and Damage Cost Reduction (660,00sek) neither of which I asked for at the time of picking up the car. I WOULD BE HAPPY TO HEAR YOUR RESPONSE! "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

STOCKHOLM, SE - Reviewed by BRYAN - 16 January 2024

" Following on from above, the car hire price was was very competitive "

" Finding the shuttle bus to get to the pick up point was a bit tricky as it was my first time at Arlanda. Some clearer instructions on the booking confirmation would be have been handy. The staff at the desk were great though. The car was excellent. The sat nav and car settings were all adjusted to English which was great. No complaints there. Cost of hiring a car seat was a bit steep though. I forgot to refuel before dropping off and was expecting a big bill but was pleasantly suprised when the surcharge was only £20. That was reasonable. Overall very satisfied. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by KEVIN - 04 January 2024

" Quick and efficient as always "

" Quick and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by FRANCESCA - 26 December 2023

" Autoeurope was the cheapest I found on line. I'm fully saddisfied with the xeperience and I'll use them again "

" I'll raccomend booking with Thrifty. I was anxious at first as I never been in sweden, and I booked a GPS but the company upgraded me with a bigger car with GPS for a fraction of the price. very fast and effecient counter staff and return very quick as well, so I'll give 5 star. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by TIM - 01 November 2023

" Until now I thought that using Auto Europe was fine, but the lack of a way to contact the agent is poor "

" I have been overcharged by an additional day after I handed in car "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 9

STOCKHOLM, SE - Reviewed by HENRIC - 01 November 2023

" Very positive, as ever "

" Very good value, same quality product as competitors half again more expensive. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

STOCKHOLM, SE - Reviewed by SIMON - 14 October 2023

" I hired a sat nav for the duration of hire as an extra, but when I reported that its upgrade was out of date and had miss directed me on occasion, the return check in staff refunded the sat nav hire charge. "

" The counter staff were very pleasant and helpful, but because of a computer problem with all the desk computers they could not service the rental for 1 hour. Therefore I was unable to give a score of 10, but it was not the check out staff team, but the computer system. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by DAVID - 11 October 2023

" All very efficient. Pleased that we were not charged for restoring the car's charge from 75% to 100%. "

" All very efficient. Pleased that we were not charged for restoring the car's charge from 75% to 100%. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by BASIR - 06 October 2023

" As above "

" I have got a damaged car ( scratch passenger side) and I have evidence as well and they write as well in there email that it's scratch passenger side of the car. But when I left it back I have got an email that it's new damaged and scratch in the same area which is not true. I have sent the images and an email but I didn't get answer as so far. I don't know if the auto europe can help me with this issue. Regards Basir 00447443382117 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

STOCKHOLM, SE - Reviewed by JOHN - 19 September 2023

" I have used Auto Europe for many years now and it is always my first choice when i need a rental car. The service is first class "

" when i picked the car up the person i dealt with said there was only 1 scratch but if i found more to take pictures and report it when i drop the car off. The car had lots of marks and scratches so i took pictures and a video. shortly after i had left the premises i received the rental agreement which was fine and the existing damage report which was not for that car but another car of a different make model colour and registration number. when i returned the car there was only one person there who took the keys never checked the car over, never gave me a receipt and was not really interested. i told him about the pictures and all he said was i am sure it will be fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 8

STOCKHOLM, SE - Reviewed by SAMUEL - 04 September 2023

" Quick, easy and straightforward. All car seats available as ordered and car in perfect working order - excellent "

" Quick, easy and straightforward. All car seats available as ordered and car in perfect working order - excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by ADAM - 23 August 2023

" Website was good and booking good. "

" Very happy with the pre-check-in online so that the car was ready and I could get the keys right away when I arrived. Also appreciated the quick drop off. What would make it even better is to provide free car seats for families traveling, and therefore wouldn't have to bring them every time on the plane. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by MICHAEL - 01 July 2023

" Excellent "

" Efficient collection and drop off, free upgrade to a larger car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by JOANNE - 01 July 2023

" n/a "

" n/a "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 8

STOCKHOLM, SE - Reviewed by ALAN - 17 January 2023

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by HENRIC - 06 December 2022

" Always go for AutoEurope "

" As ever, courteous and efficient staff, great car (KIA CEED estate, hybrid) "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

STOCKHOLM, SE - Reviewed by CHRISTIAN - 02 November 2022

" All well "

" Excellent service overall "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by ANDREW - 21 September 2022

" Stick your disgusting service up your ars "

" You stole my money. Have me a car I didn't want. Charged fur extra fuel AND just to fill it. Thieves. Disgusting "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by ALAN - 20 August 2022

" Ok "

" Very good. I wish I was advised about message I got on dashboard after leaving the rental site and seeiing sometime later that service was overdue by over 3000 kilometers. No problem as it turned out but I was concerned until I rang the office. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

STOCKHOLM, SE - Reviewed by CHARLES - 29 June 2022

" It has been automated and seems to have worked except for automated replies to my query saying it has been received but nothing further. "

" The staff at the desk were polite, professional and efficient. However, they explained that there would be someone when we returned the vehicle on a Saturday morning (08:00) but there was not, so that was disappointing as we had (on their advice) paid in advance for 2 trips into central Stockholm - which in the end we did not use. I have emailed twice trying to get this refunded and I have heard nothing back. Although this is not a vast sum I would like the refund but seem to have to fight hard to obtain it. So in terms of communication I have marked down my experience "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 4
Condition of the Vehicle: 9

STOCKHOLM, SE - Reviewed by ANDRZEJ - 20 June 2022

" Very pleased "

" Just fantastic "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by KAJ - 27 April 2022

" Auto Europe have better price than Hertz "

" As a Gold member I anticipate a better service "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 8

STOCKHOLM, SE - Reviewed by SCOTT - 20 April 2022

" Disappointed in the take it or leave it approach to the car which was at least one car below the level booked "

" Was given a car below what I had booked and paid for. No room to fit all four if in! "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

STOCKHOLM, SE - Reviewed by TREVOR - 07 April 2022

" Just a very smooth operation "

" The Gent behind the counter was extremely friendly ( Alamo ) and I got a nice upgrade "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by GARY - 21 March 2022

" . "

" . "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by MARTIN - 04 March 2022

" Good experience overall, simple easy uncomplicated. Could have been somewhat cheaper. "

" Good experience overall. Some quibbles over access to underground base for pickup and drop off. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by ANGUS - 04 March 2022

" Great "

" Best customer service of any car rental I have ever experienced. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by HENRIC - 08 February 2022

" Always good value "

" Super staff at Arlanda airport. Good value hire. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

STOCKHOLM, SE - Reviewed by KAJ - 02 January 2022

" Hertz have no person at Arlanda's and only use auto box for key release I will not use Hertz anymore "

" Hertz can't read my Driving license, must use my wife's and agreement in hers name I am a Herts gold member but still I must pay som extra driver ? "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by HENRIC - 02 December 2021

" Altogether positive. "

" Very positive all rund. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

STOCKHOLM, SE - Reviewed by HENRIC - 23 November 2021

" Very positive, good valaue, as ever. "

" Great Staff, nice cars "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

STOCKHOLM, SE - Reviewed by BARRY - 10 November 2021

" As mentioned above poor service at the office in Sweden but car was lovely and a pleasure to drive. "

" Had problems collecting as the office was closed so had to return the following day and being charged for add on items which where never explained to me. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by SCOTT - 07 April 2021

" Good price, excellent service "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by HENRIC - 09 December 2020

" I always use Auto Europe. Best car hire site on the web. "

" Very good, as always. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

STOCKHOLM, SE - Reviewed by GEOFFREY - 10 November 2020

" Couldn't get through to autoeurope for their help. "

" I'd go as far as to say don't use Hertz at all. After arriving late at night to find a key kiosk that didn't work with a queue round the block in the freezing cold with my 4 year old little girl was a bad start. To then be given a dirty, stained seats basic xc60 was added insult to injury. I don't want to break anyone me heart in Sweden but Volvo doesn't really have premium cars , however maybe, just maybe the V90 could pass for low premium which is what I was told I'd be driving. Instead, after paying a significant amount of money for the most basic car without leather seats as one example and having to put up with stained interior and fairly high mileage car given there was no one there to talk I had to take the car. After calling them the next day to try and have it exchanged they insisted I couldn't do it anywhere other than Stockholm. Two hour drive away. I know that isn't true but given the circumstances we had to keep the car to not interrupt our break. They have now charged my card randomly £4.50 when it was given back with a full tank of fuel. I filled it up 2 kilometres from the airport. If I'd have paid for a shit car then I wouldn't complain but I didn't. I paid for premium and got shit. Simple. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

STOCKHOLM, SE - Reviewed by PETER - 24 October 2020

" Surprisingly long delays, particularly since the airport was so quiet. "

" Very long wait (20 mins) for airport transfer bus. Very delay at Budget counter (about 20 mins for each customer) Long walk to Vehicle, passing loads of empty spaces to the furthest away parking bay. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by DAN - 18 October 2020

" Everythink went smooth and ok. I asked for a Clio and they gave me a Toyota CH-R Hybrid. "

" The staff was very helpful and willing to help. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by PHILIP - 20 July 2020

" never had a problem with AutoEurope- always good value "

" I have used Hertz at Arlanda before, but this time was bad. Arrived just after 1800hrs, no counter staff. Keys available via auto machine. Half an hour later finally got keys. The machine requires driving licence to be inserted for scanning, no probs, except not approved. No clear information except to contact call centre. 15 mins later get call answered!. Then clarified that machine requires person intervention to approve UK photo licence - no info to that effect. Then have to try and scan passport in front of a camera to verify - 3-4 attempts needed, as it is not a user friendly scanner like airline check in machines! Thank goodness it wasn't raining, or mid winter. Notably other company hire desks were staffed!! "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

STOCKHOLM, SE - Reviewed by PHILIP - 25 March 2020

" Very helpful with 4 wheel drive requirement. Thank you. "

" Very helpful with 4 wheel drive requirement. Thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by PIERRE - 19 March 2020

" Nice and quick to collect car "

" Nice, friendly staff. Great price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by GEOFFREY - 29 January 2020

" Nice car. "

" Generally good. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

STOCKHOLM, SE - Reviewed by BEN - 06 January 2020

" Fine "

" Fine "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

STOCKHOLM, SE - Reviewed by DAVID - 30 December 2019

" All smooth. Many thanks. "

" Loved the Volvo V60 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by PHILIP - 13 December 2019

" Good service and vehicle exactly as requested "

" Quick and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by HENRIC - 21 November 2019

" Best value site on the web "

" Always goog. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

STOCKHOLM, SE - Reviewed by GEOFFREY - 14 November 2019

" No issues "

" No issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by TOMMY - 11 November 2019

" Good price and easy to use, just like every time before. "

" Budget at Arlanda Airport, Sweden. Quick and easy service. No hassle. Deposit was returned shortly afterwards. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by DENNIS - 04 November 2019

" I am Very Satisfied wery goodd!!! "

" I am Very Satisfied wery goodd!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by ROXANA - 31 October 2019

" All. Good "

" Pål ( Paul) At the arrivals and departure of the car parking was very helpful thank you "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by HENRIC - 25 October 2019

" See 3 above "

" As ever, efficient and friendly service, nice car, good value. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

STOCKHOLM, SE - Reviewed by JAMES - 14 October 2019

" All rentals from Arlanda require a short free shuttle buss. Otherwise all good, "

" all good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by STEPHEN - 12 September 2019

" In the main good. Extra exchange rate charge unexpected. "

" Small unexpected extra charge for exchange rate change. No one around at drop off to verify it. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by MATTHEW - 04 September 2019

" Wholly satisfied, fantastic service "

" Very easy to converse with people on front desk, great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by NICOLA - 03 September 2019

" Great experience great car only negative was no gos when I'd asked at desk other than that would have given 10 "

" Car was great. I asked for gps to be told it was automatically included on car but couldn't find it and everything in Swedish. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

STOCKHOLM, SE - Reviewed by JOHAN SAMUEL - 21 August 2019

" Over all very pleased and will recommend "

" Over all very pleased "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by RICHARD - 18 August 2019

" As above - problem with hertz check in desk not thrifty . No thrifty signs at rental car bus stop. "

" It was not clear in the booking that the thrifty booking was through the hertz counter which created confusion when getting the shuttle bus to rental car stop but there was no thrifty sign. This should be better explained . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by JOHN - 14 August 2019

" Easy efficient service "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by MARK - 01 August 2019

" Good "

" Good "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by HAGIT - 31 July 2019

" Very goid "

" The service was good and professional the car was cleaned and comftbal "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by LINDSAY - 26 July 2019

" No issues. "

" It would be useful for the Company to ask the Driver if they are familiar with the car and if they have any questions e.g. setting up the Sat Nav. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by PAUL - 21 July 2019

" As above "

" Staff helpful and courteous "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by DAVID - 15 July 2019

" See above "

" The price was extremely competitive, but on arrival at Arlanda at the Europcar desk we were offered a much m,ore expensive car. The young woman at the desk was friendly and helpful, we opted for the full insurance and a second driver, both of which were reasonably priced. I have often hired cars in Sweden, the cars are usually of a high quality, but this was an exceptional value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by GARRY - 07 July 2019

" Ran like clockwork "

" Everything was good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by ANDREW - 13 June 2019

" It was good "

" Very good service, but a bit of a wait at the office to pick the car up. Maybe there should be more counter staff at peak periods. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by INGA - 18 March 2019

" All very positive "

" Fabulous staff in Sweden Arlanda.....we got in early and they managed to accommodate us no problem...very friendly and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by DENNIS - 24 January 2019

" Excellent customer service 10 points!! Best Price Lowe it :) "

" Excellent customer service 10 points!! Best Price Lowe it :) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by CHRISTOPHER - 14 January 2019

" We did have an oil light warning come on after 1 hours driving which was unexpected but all resolved with by Europcar on return "

" Great service, great value and easy to use. Deposit charged on collection of vehicle of approx £265 plus exchange rate wasn't clear at time of booking but all refunded within 2 days of returning the vehicle. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by PHILIP - 11 January 2019

" no comments "

" Not a positive attitude from counter staff. Vehicle type reserved was not available, so given an upgrade - which was good. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by INGEMAR - 09 January 2019

" All good will use again for sure! "

" Can't fault it at all, very happy indeed. I got a free upgrade to a 4x4 after having booked the wrong type of car initially. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by GARY - 08 January 2019

" Simple to book, great price, great service "

" Great service, great price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by FADI - 06 January 2019

" Excellent service "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by KAJ - 05 January 2019

" I have given all my data ( Ph-Driving licence No-Home address ect ) but Hertz at Arlander can't find anything "

" As a Hertz Gold Plus Rewards member I anticipated to find the car clean and no IS on the Window "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 7

STOCKHOLM, SE - Reviewed by RAAD - 04 January 2019

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by SALEH YESLIM - 03 January 2019

" I recommend keddy as a value rental car And use it every time in my holiday. "

" It's easy to rent, helpful staff and was cheap. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by MOHAMMED - 02 January 2019

" Hire was good and helpful staff "

" Yes evrything was good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

STOCKHOLM, SE - Reviewed by NIGEL - 02 January 2019

" Efficient "

" efficient "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

STOCKHOLM, SE - Reviewed by SEAN - 18 December 2018

" professional "

" professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by HENRIC - 12 December 2018

" Autoeurope is the best car hire site in my opinion "

" Good value, nice cars, professional and courteous staff. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

STOCKHOLM, SE - Reviewed by HENRIC - 14 November 2018

" Extremely useful. Best value 90% of the time "

" Always good cars and good service "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

STOCKHOLM, SE - Reviewed by JILLY - 08 October 2018

" No comments "

" Mainly good, I was not given information when collecting the car such as that it was not the car I requested and it was automatic! I also feel it would be good to be told local laws such as in Sweden driving with lights on. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by STEPHEN - 24 September 2018

" I was very pleased with my car hire with Budget at Stockholm airprt. ie no waiting at pick-up. The car was goo. No waiting at drop off. "

" See below "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

STOCKHOLM, SE - Reviewed by JEAN - 21 September 2018

" Good selection of cars, easy booking. "

" Had not expected to have a deposit taken from my credit card, but to have it 'blocked'. I was then told it would take a week for the money to be put back on my card. I only selected suppliers that do not take a deposit. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by DAVID - 17 September 2018

" Worked fine "

" Nice car "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

STOCKHOLM, SE - Reviewed by SERGEI - 09 September 2018

" The price of the rental has increased by 50% without any prior warning. Attempted to contact Auto Europe to find why but no response to the email. "

" The price of the rental has increased by 50% without any prior warning. Attempted to contact Auto Europe(the broker for the booking) to find why but no response to the email. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by MICHAEL - 02 September 2018

" Everything was professionally done "

" Great experience, everything sorted and whole transaction completed in 10 minutes. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

STOCKHOLM, SE - Reviewed by MARK - 21 August 2018

" Great service from start to finish. Great car. Very pleased! "

" Great service from start to finish. Great car. Very pleased! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by JOANNE - 20 August 2018

" We were lucky to be second in the queue. Otherwise, we might have been waiting for hours "

" Great car, much better than my husband's (who was with Budget/Avis) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by BEN - 16 August 2018

" The car was pleasingly economical. "

" No instruction given for the car, a hybrid, and the book was in Swedish , not a lot of good for a non Swedish speaker! "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 2
Condition of the Vehicle: 7

STOCKHOLM, SE - Reviewed by RONALD - 16 August 2018

" OK "

" Excellent service from Avis but Kia estate car had spongy steering and not nice to drive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by SHEILA - 15 August 2018

" easy booking system "

" very helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by ROBERT - 14 August 2018

" I think my gripe is with Avis rather than Auto Europe. "

" The car was good. The service was not. I had a puncture. I contacted breakdown service using number provided. They collected the car. I spent 2 days of my holiday trying to find out how to get the car back. Eventually had to go and get it back myself from somewhere an hour's drive away from where I was. No-one tried to contact me. Avis Arlanda do not answer the phone (ever). Not impressed. I would like a refund. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by KERRY - 12 August 2018

" Overall the experience was a good one. "

" Overall the service was very good. We were unable to put the hertz address into the sat nav and as a result got lost when trying to return the car, we were informed it was because the road name has recently been changed...this did cause problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by BERL - 01 August 2018

" Painless booking and prompt response. Will definitely use again. "

" All very smooth apart from one issue: The price was meant to be all-inclusive (including cross-border travel from Sweden to Finland, which I stated in my application). But at the handover Europcar wanted to charge extra for breakdown cover in Finland. They agreed to waive the fee based on the details in the booking but it might be helpful to future customers if this type of issue is resolved between Auto Europe and Europcar before the booking is completed. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by MICHAEL - 17 July 2018

" In particular there was very efficient service at the airport drop off. "

" We were given a free upgrade as the car we ordered wasn't available which we were very pleased with. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

STOCKHOLM, SE - Reviewed by MARTIN - 14 July 2018

" Very competitive and part of easily accessed car hire complex. "

" Great experience. Could upgrade to a larger car at a reasonable rate on arrival. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by RICHARD - 12 July 2018

" Good "

" Good "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

STOCKHOLM, SE - Reviewed by DUNCAN - 03 July 2018

" The booking process was simple and everything was in place on arrival. No downside whatever. 10/10 across the board. "

" The staff at Arlanda were very friendly and helpful. The additional damage that I pointed out on collection was noted and entered into the system quickly and efficiently. Drop off was also fast and efficient and the staff at that end were also friendly and pleasant. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by NICHOLAS - 02 July 2018

" See comments above "

" The only problem is that it is not made clear anywhere (except at the Hertz Counter at the remote Car Rental Centre) that Thrifty rentals are actually handled by HERTZ! I spent over 30 minutes wandering round the airport terminsl ams bus stops trying to find some reference to Thrifty - eventually I asked at Airport Information desk who immediately pointed me to bus to Hertz/Car rental centre and commented 'it's a very common question!' Perhaps you should make it clear when booking that you have to go to Hertz to collect the car. To he fair, even the Thrifty Sweden website does not mention that! Otherwise, a very efficient service and great car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by JULIE - 28 June 2018

" Car was better than expected. Collection and drop off quick and easy. Would certainly use again "

" Great service. Friendly and efficient. Will certainly use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by STUART - 22 June 2018

" Efficient and as stress free as these things can be "

" This is the 2nd time I've used Thrifty recently and I have been impressed with their pricing and service and would definitely use them again "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by ADAM - 22 June 2018

" Simple and easy "

" Everything was perfect, only thing is that some damage was missing from the initial car report and it was pretty dirty on the outside, as it's a busy time for the car rentals I am assuming they didn't have time to wash it before I picked it up. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

STOCKHOLM, SE - Reviewed by MICHAEL - 21 June 2018

" Seemed easy enough! "

" There is no Thrifty in Stockholm airport - it is fulfilled by Hertz, and the signage could be better. Some charges e.g. refuelling cost, are not detailed in the T&Cs, and are disproportionately expensive. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by MARK - 21 June 2018

" Very easy process,5 minutes to pick up & 2 minutes to drop of. Added bonus of a free upgrade of vehicle. No hidden costs. Highly recommend. "

" Appreciated the free upgrade "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by BEN - 03 June 2015

" My daughter had chicken pox and so we were not able to travel. I called up within 48 hours to cancel. I was told because it was within 48 hours I could not cancel. I was not looking for a refund I simply wanted to explain that we were not allowed to fly and couldn't pick up the car so no one was waiting around for us or wondering what had happened. I was very rudely told that I couldn't cancel within 48 hours as that would trigger a refund and I wasn't entitled to one. I explained that I was trying to help you not me, but was just told that I would effectively be a no show. Maybe it was my emotional state due to the illness of my daughter but I was very upset about the way that I was spoken to and will never use AE again. "

" Didn't travel "

STOCKHOLM, SE - Reviewed by CAROLINE - 24 February 2015

" Easy-to-use website for booking, very competitive prices "

" Pick-up and drop-off easy and straightforward "

STOCKHOLM, SE - Reviewed by MARK - 30 June 2014

" Auto Europe are excellent as ever - thisbooking was a little less good than normal as the provider was a budget firm. Also on my reservation sheet it was not clear how I was to get from the terminal to the rental site - I realised that iw as to phone them but it would have been easy to miss that. "

" This is a budget operator and it shows a bit. Check in self service online. They provided not even a basic map. No offer of sat nav. And the location is well away from the airport on a business park attached to a long term car park - that said it was a little (not massively) cheaper than the bigger names which helps in Sweden where renat;s are pricey. The car though was fine, albeit that the petrol was 7/8 full not the 8/8 shown on the form so I ended up losing out slightly. "