SURPRICE GREECE Car Rental Reviews

HERAKLION, GR - Reviewed by CHRISTOPHER - 20 September 2025

" The whole booking experience was very easy and Auto Europe were very good in their communication I would definitely use them again "

" The car had multiple areas of damage Although they took pictures of the damaged areas as did I it was fortunately they did challenged me to areas of damage I was accused of doing and they only accepted my word once I produced my own pictures that I had taken at the beginning of the hire term I'm not happy being accused of causing damage when I clearly didn't I do wonder if they tried it on as I didn't take out there extended insurance that they were pushing me to take On the whole the company was ok but there pictures need to be better as not to accuse the client of damage "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 5

THESSALONIKI, GR - Reviewed by DAMIEN - 10 September 2025

" Fine! "

" Fast, efficient and cost effective. No problems. Drop-off and pickup from/to Thessaloniki airport worked well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PREVEZA, GR - Reviewed by DAREN - 04 September 2025

" Easy to book and good service. Average car and not easy to find as the main hire company was not called surprice and they only had a very small sign in their window. "

" Average car with previous damage. Just ok for the price. Very difficult to find as outside of the terminal, not clear when booking "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

CHANIA, GR - Reviewed by GIUSEPPE - 23 August 2025

" Would use again "

" Very easy to use, a little tricky to find initially but staff very helpful and quick "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PREVEZA, GR - Reviewed by SPIKE - 13 August 2025

" Great car Great customer service "

" Great car Great customer service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by DANNY - 10 August 2025

" Tried ringing customer services at 4.15pm on Friday and it was closed. Please see the trustpilot review named crap mobile. "

" Paid a decent price to receive one of the worst car rentals I've ever had. Broke panels, dents, and the air conditioning broke after 6 days. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 1

ATHENS, GR - Reviewed by WARREN - 05 August 2025

" The auto Europe experience was good, your choice if partner is bad. "

" When we arrived they told us we can only have one bag in the car. They said there is a law that says we cannot fold down the seats to put more bags due to the danger of bags hurting people if there is an accident. I believe the angle was to try and upgrade to a bigger car but they had none available, so they said we could not take the car unless we got a taxi to follow us with our luggage to our accomodation. So we had to order a taxi to put our extra bags in! They also seemed perturbed that we had not booked directly with them and as I had added the extra insurance with you, they said we would have to pay for any damages etc and said "good luck" getting the money back from auto Europe if any thing happened. They also said there would be a €100 charge if we brought the car back dirty which would have been according to their subjective opinion. I paid to get the car cleaned just in case as I did not trust them! Overall a very difficult and long check in experience with them as they kept on making up reasons why we couldn't have all our luggage in the car (apart from the new "law" that no one else has heard of), including damage it would cause and weight overloading (even when I showed them that the Nissan micra can carry 459kg with a quick Google). They said I am renting the car (not purchasing and it's their call what we can and cannot do with it. An absolutely terrible experience! "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAKYNTHOS, GR - Reviewed by IAN - 03 August 2025

" Read about it on Trustpilot and TripAdvisor. The worst experience of my life and why the hell are you partnering a company that cannot provide goods and services that are painful in advance. I'm now back from my ruined holiday thanks to you and your partner and look forward to seeing you in court. "

" Scammers is the word that comes to mind. Never even got the vehicle. And best amateurs and worst criminals. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by KEITH - 25 July 2025

" Excellent service from start to finish "

" Pick up was very efficient as was the paperwork/ handover of the car at the counter. Important issues regarding the car hire were highlighted by the counter staff. On returning the vehicle the staff were very efficient in checking the vehicle cancelling the pre paid credit card deposit and completing the transfer back to the airport. Excellent service from start to finish "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by KATIE - 25 July 2025

" When I was searching for cars I had put automatic in the filters. After arriving we realised auto Europe had changed it to manual - at the same price as auto. Will not be using again. "

" We were expecting a fiat 500. We got an old Nissan micra with air conditioning that barely worked and sometimes not at all. A warning light that was constantly on. My friend got tricked into paying extra insurance. Would not recommend this company, absolutely appalling. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by ANDREW - 20 July 2025

" I have already complained to you and so far you have been no help at all. I will be in touch as I want my refund. I would really appreciate it if you contacted me to resolve this. But so far, awful customer service and advertising awful car hire companies means I will never be using Auto Europe again. "

" Awful. Dodgy company supplying old cars, not fit for purpose. Rude and aggressive manager. I have already complained to you and so far you have not been helpful at all. You should not be advertising this company. I will do whatever I need to do to get my refund. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PREVEZA, GR - Reviewed by JOHN - 08 July 2025

" As above "

" The staff were polite and helpful and no complaints about the car. There were, however, two areas that need improving: 1 There was no correct information in the supplied documents about the location of the rental office. It's outside the airport buuildings, not inside as suggested. 2 The office is outside a large perimeter fence, which means that to access it we had the choice of a very long walk around or to climb over – and we are both pensioners in our 70s. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

HERAKLION, GR - Reviewed by GAVIN - 24 June 2025

" The review of surprice at 7.7 wasn't acuurate "

" Drop off was great. Pick up was a miserable experience a d the car was in very poor condition. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 2

HERAKLION, GR - Reviewed by PETER - 18 June 2025

" Always find booking and research via your website so easy. Great service and deals. Keep it up. "

" All staff friendly and helpful and conversant in English. On our return journey 13 Jun we parked up for lunch in Rethymno. The car park owner had to move our car. Car wouldn't start. He phoned Surprice. Surprice sent replacement car. Surprice phoned me. We finished lunch, returned to car park as replacement car arrived. Drove that back to Heraklion. Fuel cost 2 weeks just euro 29. What could have been an utter disaster and a missed flight turned out to be just fantastic service from Surprice - above and beyond. Thank you so much. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALONNISOS, GR - Reviewed by DAVID - 15 June 2025

" Good "

" Good "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by ALEX - 12 June 2025

" It was not clear to me that I was looking for Surprice from your communications, so spent a lot of time wondering around looking for autoeurope. Neither does surprice have any profile at the airport. Found their logo on a small van parked behind many other. Your pick/up drop/off locations were simply listed as Athens airport. This was inaccurate, as drop off was at the surprice location several km from the airport. There is some large disadvantage to users working through a proxy, and it was not clear from your website that this was indeed a proxy situation. Also was informed that although I paid for 5 days, this is not based on 24 hr periods, but actually on the exact times I estimated for drop off. Because I was an hour late, I was told that I could be charged, although it was only 6 hrs into the 5th day. Is not a policy I am familiar with from other rental experiences. To me, I own that day, and is just a courtesy that I tell you when I think I am returning. I was informed on pick up to choose between a 350euro insurance package or an 1800euro mandatory deposit. This was a surprise. Again, make clear you are a proxy! "

" N/A "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by GERA - 10 June 2025

" good price but serious delays in processing car return. still waiting weeks later for replies to calls and emails for written damage report for the deductions to my excess (so I can claim from my insurance). They deducted 570 euros to replace a plastic headlamp cover because "apparently" you need to replace a whole headlight system if the plastic cover breaks. You get the picture. They are trying to make money anywhere they can due to the low rental prices so use revolut to book and you get free excess protection cover with your monthly banking fee. worth it! peace of mind and then you dont need to take out their rip off "additional" insurance to protect the huge excess the hold on your credit card. "

" i was given a car with one headlamp not working which is a serious safety issue As the rental company location was very far from where I was staying I could not go back for them to fix it and lose a day of my holiday. "

Value for Money: 10
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 6

ALONNISOS, GR - Reviewed by CHRISTIAN - 10 June 2025

" Surprice could have easily avoided this problem if they had provided a better car at the outset. It is also confusing to see 'Surprice' on the auto-europe booking confirmation and Alonnisos Travel on the rental agreement. "

" On pick-up at Alonnisos port, Surprice gave me an old Chevrolet Spark which smelled old and fusty inside and was underpowered. The following day I complained to Surprice (by the way, is it Surprice or Alonnisos Travel because the rental agreement is with the latter?) and they replaced my hire vehicle with a much newer Fiat Panda which was fine. Still not in the same category as a Suzuki Swift in my opinion (per my Auto-Europe booking confirmation), but better than the Chevrolet. Having to go through the process of swapping my vehicle wasted my time and was a little stressful. Why did Surprice not provide the Fiat Panda from the outset? "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 1

HERAKLION, GR - Reviewed by TREVOR - 02 June 2025

" See above "

" We got a very good deal so didn't expect a brand new vehicle. It had done quite a few miles but performed superbly. Car returned 60 mpg on roads in Crete so very economical. Would definitely use Surprice again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

HERAKLION, GR - Reviewed by CEMIL - 15 May 2025

" Not Impressed hidden charges and not service i paid for. "

" flight was slightly delayed got charged 30 euro for a slightly later pick up time. On return it was not a terminal drop off it was a transfer, we paid extra for terminal drop off. "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 8

ATHENS, GR - Reviewed by JAMES - 09 March 2025

" Almost perfect in every way. The only 2 things I think could be slightly improved were: 1. I felt it was slightly unclear where I had to wait at the airport arrivals for the Surprice Minibus to collect me (would make it easier if there was a sign, and if the minibus had a clearer sign writing on the side). 2. I didn't find it easy to find a fuel station to refill the car on return. To be honest I could have used a sat nav, so my bad, but just to note there doesn't seem to be many fuel stations close to Surprice, so just something to be aware of. Otherwise I'd say overall this was one of my best rental car experiences - quick, efficient, friendly, well priced, good car. Well done "

" Really friendly staff and very helpful. Handover process was easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by STEVEN - 27 October 2024

" Very pleased. Will try very hard to use them again if I return to Crete "

" Great value and very friendly people at drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by BRANISLAV - 20 October 2024

" Finding shuttle van was not easy. Received excessively used car that was randomly filled with a fuel. They don't provide you with a car damage list but only issue with some document via email that again doesn't show anything. So you better take photos of all the scratches and damage. Also, returning car to a remote station was not easy. Fortunately it was very close to the airport "

" Very confusing additional insurance to zero excess. Vehicle given had 106K on the clock and pretty old "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 4

ATHENS, GR - Reviewed by CAMERON - 17 October 2024

" Very poor and do not recommend Surprice They are the cheapest for a reason "

" The pick up service at Athens airport was satisfactory and quite efficient once I called them The staff member at the desk recommended I took extra insurance and didn't seem happy when I pointed out that I had already had this through Autoeurope I observed a person dropping a car off and losing his excess due to them finding a small scratch on the car so was very wary. When I checked the car I was given I found many dents and scratches and also marks internally so I asked the staff member to come out with me so I could point them out but was told to just take photos or a video so I could prove I hadn't caused the damage when returning the car. At this point there was only myself and three staff members in the place but they refused to get off their backsides to come out to check as it wasn't Surprice policy to do so. This is wrong They should be pointing out the issues to me before hire and reassuring me that they were aware of any issues. Not to mention the fact that the cars should be in better condition anyway. I found the whole experience of picking the car up unpleasant and felt like they were doing me a favour by allowing me to rent one of their cars. This tainted my whole holiday as I was constantly worried about being held responsible for any existing damage even though I had full insurance through Autoeurope and felt like the whole thing was an insurance money making scam To be fair though on returning the car after spending the 8 day hire period checking the car for any damage I may have caused the car was given a quick check over by a somewhat miserable staff member and accepted back without issue. In my opinion Surprice need to look at the whole process and change how they treat their customers. I have used rental companies numerous times all over the world for both business and leisure but this was by far the worst experience I've had and will not be using them in future "

Value for Money: 8
Efficiency of Counter Staff: 2
Expediency of Drop-off: 6
Condition of the Vehicle: 3

ATHENS, GR - Reviewed by RALPH - 08 October 2024

" Staff were pleasant. A Corsa is not built for a tall person unless you are a contortionist. Meet an Great means you have to go and investigate about the airport to find you greeter. The instruction say outside exit 5, They don't say turn right then walk another 100m. "

" Car was overdue service by 5,000 kms. Tyre pressure light came on. After checking pressures all tyres were at 1.4 Bar should be about 2.5 Bar. Worried about a leaking tyre so checked spare was OK..... no spare wheel. Obviously no interest in maintaining the car "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 3

ZAKYNTHOS, GR - Reviewed by RICHARD - 06 October 2024

" Would Definitely book with Auto Europe for our next hoilday To Zante. "

" We arrived early as our flight was changed , but we were able to pick the car up really with a small charge so were very happy with the service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by NICHOLAS - 30 September 2024

" Cheapest deal around "

" Everything went smooth. Car was different than what we thought we were getting but still ok. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORFU, GR - Reviewed by ANTHONY - 30 September 2024

" Auto Europe are my 'go to' when booking car hire around the world. "

" Older car but did the job adequately. Nice staff. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

PREVEZA, GR - Reviewed by JONATHAN - 08 August 2024

" When i returned the car, there was not problem, but I still have not had my security deposit returned to my account. Please advise when this will be returned. "

" When I booked the rental through your website, I was told to pick up the car from Surprise Car rental. This company did not exist and I tried to call Auto Europe and the person who answered the phone was unable to help me with information. I wasted over an hour trying to find a company who had changed their name. It was just luck that i found out the actual rental was with Eurowheels. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ATHENS, GR - Reviewed by ANDY - 02 August 2024

" Got the job done. Details about the pick up were ambiguous but a call to the rental office sorted the issue "

" Efficient without being friendly "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 7

ZAKYNTHOS, GR - Reviewed by PHILIP - 18 June 2024

" Suggest the rental outlets need more vetting "

" Ionian car rentals T/A Surprice at Zakynthos Airport provided me with a vehicle with 106,000 Kim's on the clock. They were insistent on me taking their extra cover at a cost of approximately €230 even though I had insisted I had this cover through yourselves and refused to pay this extortionate amount. They also said that they had inspected the car, a Grey Yaris reg no XEK 3832 but that I take photos/video of its condition. I did so noting the scratches on the panels that were visible to me in bright sunlight. None of these scratches showed up on their pre rental paperwork and the emphasis was on the client to records any damage. Throughout the hire, the car would annoyingly not start for some minutes after the first drive where engine was hot showing a "car not ready" message on the dash. It was also overdue a service. As we were staying the length of the island away from the Airport, I decided that it would have taken a large part of our day to have this resolved. I did advise the check in person on my return who ignored my comments. They obviously do not spend money on upkeep or replacements of their vehicles. On my return, the check in clerk went to check the car and went straight to the r/h lower bumper and immediately found a scrape on its lowest point. I believe that they knew of this from a previous rental. Unfortunately I did not have a photo of this precise point and therefore charged me €341 damage charge which I will reclaim from my full excess cover purchased through yourselves. I believe that this company are intent on obtaining any extra income from their clients. My daughter also rented a car through them and the same person attempted to extort damage payments from them as well but they had taken an all round video of the car and when shown that, the pulled back from insisting o the payment. I would recommend not promoting rentals through this company if you wish to have satisfied customers. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 3

HERAKLION, GR - Reviewed by KEVIN - 28 May 2024

" All smooth no problems "

" All smooth no problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

HERAKLION, GR - Reviewed by PHILIP - 25 May 2024

" Satisfactory and glad I came away unscathed "

" Very pushy regarding selling additional insurance despite taking on your zero x/s package. Felt that they would find a fault on return as other customers were talking about their negative experience. Disappointed that they gave me a vehicle with 230,000 km on the clock with wind up windows and no USB port "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 7

HERAKLION, GR - Reviewed by IAN - 24 May 2024

" I thought I had covered all options to reduce the risk of being charged for extras. I would recommend you take them off your list. If you require any photos for proof let me know but I was far from happy to have to pay the extra €105 "

" Had to pay extra to protect tyres, mirrors and Glass €105 Two perished and bald tyres. Had a blowout in the mountains but they did get to us quickly 90mins. I was accused of bringing the car back a day late, in fact 2hrs early. They don't have accurate damage shown so got accused of broken case around wing mirror. Missing back shelf in boot. Missing tyre compressor in boot. Originally thought I booked for on site collection but was a mini bus ride, but only 5 mins. I think due to the tyres being so bad the car was very light on the steering and lot of movement on the steering wheel when driving. The car was replaced when the tyre blew. No idea if they have released the credit card block and never received confirmation email that the car is returned. Worst experience ever in all the cars I have hired in my 40 years of driving. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ATHENS, GR - Reviewed by RUI - 24 May 2024

" Great "

" Staff was very friendly. The car was brand new. And overall great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by SALLY - 30 August 2020

" friendly lady at drop off very efficient service "

" nice car good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by ROGER - 05 August 2020

" Rubbish. Cars are not in good state "

" Car was making noises from engine a lot. Eventually the sump plug fell out. Oil everywhere and some how that ended up being my fault ????? Billed €450 for the honour!!! "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 1

HERAKLION, GR - Reviewed by JOE - 20 July 2020

" Good value car hire. Staff helpful at both pick up and drop off. "

" Good value car hire "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

HERAKLION, GR - Reviewed by NEIL - 09 July 2020

" My flight was cancelled for this rental so I couldnt get to Crete, and although i've haerd from both EasyJet and Holiday Extras regarding a refund for this cancelled flight due to the Covid-19 Pandemic, i've heard nothing at all from Auto Europe..?? I tried calling the number on the web page as soon as i heard that the flight was cancelled but couldnt get through..!! I'm guessing I won't get a personal response to this, probably just an automated message saying 'Thank you for yor comments' which is of no use to me.!! "

" I've never had an issue with Surprice, and the cars are always mechanically sound, and the people are easy to deal with and polite. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORFU, GR - Reviewed by VILIUS - 03 November 2019

" very nice staff,but car it's to old for renting car condition it's poor "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 2

HERAKLION, GR - Reviewed by JAMES - 29 October 2019

" Should my charges for the sat nav be refunded I would be much more likely to recommend to a friend. Being £40 out of pocket is not my idea of an ideal situation. "

" was not at all happy to be charged over 40 Euros for a pre booked sat nav which was listed on my paperwork as free "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 9

HERAKLION, GR - Reviewed by RENEN - 23 October 2019

" The distance to the office was not a problem. "

" Nice experience. It was somewhat hard to find your place in the airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by JUDY - 13 October 2019

" Would recommend and use again "

" Good efficient service with great staff. Easy to book and easy to deal with "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ATHENS, GR - Reviewed by ILEKTRA - 29 September 2019

" I was extremely satisfied with the driving conditions of the vehicle! Well taken care off clearly -new tires -engine and transmission functions excellent -steering wheel comfort and efficient consumption eco systems. Drove from Athens to Trikala, Greece Did maybe +\- 900km On the highway and in the city "

" Everything smooth Had to extend my rental for an additional 2 days with only a phone call and a basic day rate charge +€ 3-4 on the rate if it's short notice before the drop off is due. I would certainly enjoy a cruise control and a Bluetooth or usb on the vehicle so I can listen to my own music but this could be fixed if I had my own Aux cable -just for people as obsessed as myself in music- but this is did NOT ruin my experience overall. Picking up and drop off was all arranged by Surprice. All staff drivers ambassadors counter staff were extremely polite and helpful! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORFU, GR - Reviewed by DAVID - 18 September 2019

" As above "

" Excellent service. Rep waiting at Corfu airport, mini bus to car hire building, very thorough check in procedure, great little very economical fiat panda, second time I've used them and will do again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

THASSOS, GR - Reviewed by ALAN - 16 September 2019

" Everything was easy...pick up and drop off. Car was nice and clean and good to drive. "

" Efficient, friendly service. Good, clean car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by CHRISTOS - 12 September 2019

" Auto Europe is a great portal - I use it all the time. Surprise was fair, but not the best local supplier "

" No printed damage report or contract at vehicle pick up, with reliance on photos at drop off "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

HERAKLION, GR - Reviewed by BENEDICT - 12 September 2019

" On collecting the car I found that I had to register a credit card with £1000 to cover the insurance or a debit card which would then be blocked for 28 days. As I have neither a credit card or a debit card that I was prepared to be blocked I was stuck at the counter. On contacting AutoEurope I was curtly informed that this information was on the terms and conditions and whilst this is so, almost nobody reads terms and conditions so this was still an unpleasant surprise. I resolved the situation by paying an additional £160 directly to Surprice as a non-refundable deposit/bribe so the car hire cost £160 more than initial hire cost and left me with that much less to spend on the holiday proper. This insurance cost was not shown at any point in the original quotation and this lack of clarity is a definite negative to me recommending your company. I made sure that I had set everything in place prior to the holiday specifically to avoid this situation and to allow me to budget carefully and AutoEurope lack of up-front clarity spoiled thi for me. "

" Surprice were fine, car was clean, usual car hire checks. Couple of minor points, tyres were overinflated causing lack of grip on steep hills, rather underpowered for 5 people (1st gear needed to get up some drives) and aerial missing. Sorted out insurance problem. Overall ok. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

KOS, GR - Reviewed by NICHOLAS - 10 September 2019

" See above. "

" 1. The car was in a poor condition. Rubber hung off the windscreen wiper the driver's side. I could not use the screen washer. Even worse, we collected the car in the dark with a heavy due. This condensed in the windscreen and could not be cleared. So I could not see to drive. 2. We were charged EURO 25.00 for late collection even though the voucher stated this only applied to rentals "not prebooked". "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 1

ATHENS, GR - Reviewed by JAMES - 29 August 2019

" No issues "

" Hassle free "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by CASEY - 28 August 2019

" Helpful and friendly staff "

" Great value and service. Car a little more dated than expected but a great little runner at a competitive price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

ATHENS, GR - Reviewed by ADRIAAN - 16 August 2019

" I feel like there was not sufficient communication between Auto Europe and the Surprice and we ended up paying more than we expected or anticipated. "

" When we arrived we were told that we require a CC to pay which we knew because we received this confirmation when booking, nowhere did it say that American Express would not be accepted (although the actual booking accepted Amex) we could not pay deposit with it. The staff were unhelpful and kept saying we needed to provide another card. We didn't have another card. they eventually charged us then to pay additional insurance of nearly £100.00. The booster seats where not ready not provided, and we had to pay additional for the GPS which I thought was included in the overall hire of the vehicle as we selected these options when booking the vehicle. So felt like there was a lot of hidden costs. The GPS that we paid for did not work properly. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by VASILE MADALIN - 09 August 2019

" It's first and last time when I book a car with your company in the site you tell me when I go there I have to pick up Fiat 500 but it is not true... "

" When I book the car I book a fiat 500 and I recieved a Hyundai y 10 I just from 1 day "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 1

MYKONOS, GR - Reviewed by GREGORY - 08 August 2019

" No support "

" Wrong car. Tried to put in insurance claim and they just charged me for full damage "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

HERAKLION, GR - Reviewed by AMANDA - 24 July 2019

" Althouh easy booking process. I have booked for many years and had no problems "

" Greeted by a polite gentleman who was thorough in terms of the vehicle insurance etc although on the damage sheet he didn't mark damage that was on the wheel trims, stating this was fine and no need to mark however on return to the airport the person checking the car felt differently and made us feel awkward at first and was then fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

KOS, GR - Reviewed by STEVEN - 24 July 2019

" From notes above, should there be a note on the hire form about old paper licences. I have not renewed because i dont agree i should pay £10 every 10 years. Was very surprised to learn that I needed one of the new plastic driving licence cards in Greece, this has not been made public or i have not seen it in the UK. Surprice advised that this was the case since the first of June 209 and that if I was stopped by the police there was a fine of €1000 to the driver and a further €1000 to the hire company. I was aware that I needed the DVLA coded document which gives the current points status on your licence which I had but the company didn't seem to want it?. "

" Was very surprised to learn that I needed one of the new plastic driving licence cards in Greece, this has not been made public or i have not seen it in the UK. Surprice advised that this was the case since the first of June 209 and that if I was stopped by the police there was a fine of €1000 to the driver and a further €1000 to the hire company. I was aware that I needed the DVLA coded document which gives the current points status on your licence which I had but the company didn't seem to want it?. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by RAYSON - 23 July 2019

" Not a new car but for the price good enough "

" Very polite good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by ANDY - 16 July 2019

" All good and can recommend these guys "

" Very good guys friendly and helpful car was all ready to go in minutes from getting there "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by DAVID - 09 July 2019

" All good "

" Only thing we were dissatisfied with was we wanted and twice emailed you a Fiat 500 We got a Suzuki and were very disappointed "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 6

HERAKLION, GR - Reviewed by ANTHONY - 27 June 2019

" No problem but car was very old "

" Old car but helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

CHANIA, GR - Reviewed by PETER - 09 June 2019

" . "

" Clean car in good condition with friendly service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by RICHARD - 01 June 2019

" Sister recovering from foot operation hence holiday but access to Surprice is difficult and too far. Was shocked to discover I was expected to drive on motorway to Aghios Nicholas at midnight with no jack. Isn't that illegal? "

" Pick up was not close to terminal- had to walk with luggage across main road, up steep steps, & about 1km. Car had no jack or functioning interior light & hubcap was missing. Asked for replacement which was very badly scratched & dented all over. Moreover requested Fiat 500 as per website photo but staff admitted they didn't stock any. "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 1

CHANIA, GR - Reviewed by JOANNE - 03 May 2019

" Would definitely use again "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILOS, GR - Reviewed by CHARALAMPOS - 03 May 2019

" The car and the staff were lovely "

" The booking had no information on the exact address of the pick up. I had to call and find it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by JONATHAN - 23 April 2019

" Good experience with company. "

" Well good experience with company. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MYKONOS, GR - Reviewed by ALISON - 30 September 2018

" Second bad experience. I will never use auto Europe again "

" The meet and great instructions were not correct. It took 2 hours for us to locate the car "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by DEREK - 24 September 2018

" Verya good. "

" Everything pre-arranged worked as planned. Easily contactable and helpful. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

THESSALONIKI, GR - Reviewed by DAMIANOS - 21 September 2018

" Quick and easy to make the booking, providing a variety of choices in various countries. However, the last experience was by far below our standards. When we hire a car for almost a month in Greece, during summer, we expect that the air-condition will work. Having two kids, a 10 months old and a 5 year old, you expect to have a fully air conditioned cabin. Unfortunately, we have found ourselves travelling with my family at temperatures of over 35 degrees Celsius. The outcome of the situation was for our holidays to be compromised, re-arranged and partly postponed. "

" The car's air condition didn't work and the clutch had a huge space until engaging the gears. The clutch problem wasn't a major issue because after a while you could adjust the way to drive it. However, not having air condition in Greece during summer, compromised our holidays. I have picked the car from the airport in the night and when I tested the air-condition I have raised the question (that the air condition might have a problem) with the staff. The staff assured me that is fine, but actually the the problem was there and the not very cold air was coming from outside. My home town (Kastoria) is located 230km from Salonika airport so it wasn't easy to return back and replace it probably. When we went to holidays to Sivota (another 250km away from my home town), the situation was unbearable, especially for the kids, and I called Surprice. I have been told that they can't do anything and if I want to get the car to a garage to fix it. I had a Toyota, so I went to Igoumenitsa city Toyota Service (30km from the place we went for holidays). The mechanics tried to locate the problem and couldn't find it (they said it might have been in the engine). The mechanics have called Surprice and have been told that a week before I rent the car, they infilled with Freon the system (i.e. for me that means there was a known problem from before and it wasn't fixed). After loosing half a day in the mechanics, we left with the air condition working, but with doubts. 3-4 hours later, it seems that the Freon all gone and we had been left in the extreme heat again. The result for our holidays to be compromised, re-arranged and partly postponed. Surprice staff was always polite and helpful. However, what happened with the air condition partly destroyed our holidays. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 5

THESSALONIKI, GR - Reviewed by STYLIANI - 17 September 2018

" The hired car was a bucket with wheels. The rear brakes locked and made a loud cranking noise anytime the pedal was pressed a little harder than very gently ! Turning left at 80kmph would come with a full car vibration and my husband had forearms like Arnold Schwartzenegger by the time our 1000km trip to Athens was over. Stefanos told us the car had been serviced the week previously but I'm guessing that was a tale or he should have asked for him money back "

" Stefanos was completely lacking in professionalism and seemed annoyed that we had hired a car from him. His attitude to me and my husband was the bad side of Greece. He told my husband that his UK driving license was not id and didn't seem to know that the UK don't have international id like Greece. Having handed over his passport he proceeded to "reward" us with a 2 level car "upgrade". I'm sure the value of the car was the equivalent rental value. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

HERAKLION, GR - Reviewed by NIKOS - 02 August 2018

" The vehicle was quite old. Otherwise, everything was perfect. "

" The vehicle was quite old. Otherwise, everything was perfect. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

HERAKLION, GR - Reviewed by MAURICIO - 30 July 2018

" As per above, we feel we were mislead on the information of the car available. "

" The car was far too old when compared with the advertised model. This was extremely disappointing as we were expecting a new(ish) Toyota Corolla and instead got a very old Hyundai Accent. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 5

MYKONOS, GR - Reviewed by ALEXANDROS - 27 July 2018

" I'd rather deal directly with a car rental company and be charged a bit more but have better service. I don't see much value other than maybe getting a slight discounted price. "

" I was charged a randomly large amount as a 'security deposit' and when asked when it will be refunded, I was told within a month unless they see a reason to hold some money for repairs. I still haven't received any of the deposit despite returning the car in the same condition as received. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 10

THESSALONIKI, GR - Reviewed by MILTIADIS - 12 July 2018

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MYCONOS, GR - Reviewed by GEORGE DOUGLAS - 05 July 2018

" See comments above "

" The pick-up and drop off location set out by the firm specified the meet and greet point in Mykonos Port. Nobody we asked at our hotel knew where this was and it did not feature on google maps. We sent a message to the company asking for clarification pointing out that there are 2 ports in Mykonos town and they are separated by several kilometers. Their initial reply was little or no clearer and we suggested that in future they shoud indicate the location with a map. In the meantime asked the hotel to telephone to find out where the pick up point was. The hotel managed to arrange for the car to be delivered to our hotel and to be collected at the end of the hire from our hotel The agent that delivered the car was most apologetic that they were only able to provide a 2 seater Smart Automatic. As we were only 2 people this did not matter, but if we had an additional person it would have been an issue. The car was fine as far as Smart Diesel Automatics go, but I cannot recommend it as the auto gearbox is far from great. Pick up time was agreed at he time of pick up to be 19:30 hrs. The agent arrived about 30 minutes late. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 9

HERAKLION, GR - Reviewed by WILLIAM - 01 July 2018

" Efficient and speedy "

" Whilst I now realise that the small print states an extra cost will be incurred because I am 72 years of age I was somewhat surprised to find the extra cost was 300 euros for the 30 days I doubt I will use surprise again as I will look for a company that does not use such a DISCRIMINATORY charge "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by MARTIN - 30 June 2018

" Very old car! "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 3

ATHENS, GR - Reviewed by SCOTT - 29 June 2018

" shambolic con "

" No meeting point for that in the airport even asking herts and enterprise as well, didnt receive my hire car and shambolic. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

HERAKLION, GR - Reviewed by MARK - 17 June 2018

" Very easy to get a quote, compare prices and make a booking. The only issue was the first quote for excess refund insurance (at time of booking) was around the same price as the actual two week hire cost. (£200 to cover £600 excess) Only later did a more reasonable quote get emailed to me. "

" Staff very good - friendly and efficient. First car had broken a/c and I had to return the next day - there was no problem getting a replacement even though I didn't have the paperwork on me - but the replacement car was quite old missing a few bits like volume knob, parcel shelf - tyres had a couple of bulges in the side walls. Still, this was one of the cheapest options so I guess you can't expect a new car and it got me round Crete, fine. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

HERAKLION, GR - Reviewed by ANDREW - 04 May 2018

" Always got on well with Auto Europe. Clear and informative website. Good prices. "

" Efficient and pleasant service. Great value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

HERAKLION, GR - Reviewed by SEYI - 30 April 2018

" Pleasant "

" Pleasant experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10