Auto Europe
- North America
- Central America
SURPRICE PORTUGAL CUSTOMER REVIEWS
- 7.4
- 7.4
- 7.3
- 7.3
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
SURPRICE PORTUGAL Car Rental Reviews
Average Rating for SURPRICE :
MADEIRA, PT - Reviewed by GARRY - 19 September 2025
" Auto Europe documentation and reminders very helpful. Would use again but when in Madeira would use a different car hire company and avoid Surprice due to the poor customer service. "
" Staff member who collected us from the airport and took us to the car hire was surly, unhelpful and rude. When we called the number on the car hire voucher to find out when next shuttle bus due , phone was not answered and it transpired this number is the central Lisbon office number. Advised the staff at the centre and they were dismissive. No handover of the car, car had clearly not been cleaned inside between rentals . Had to contact them to remind them to send contract. Same surly member of staff took car on return. Car in need of a service. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 7
FARO, PT - Reviewed by ALAN - 14 September 2025
" No problems. "
" Waiting 20 mins for courtesy transfer to the airport makes you start 'looking at your watch'! Second time this has happened. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LISBON, PT - Reviewed by GAYE - 13 September 2025
" Very helpful and friendly staff. "
" Overall, I was really happy with Surprice, the only reason I gave a slightly lower score for the condition of the vehicle was because there was no windscreen fluid in it - I had to fill the reservoir when I got to my destination "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FARO, PT - Reviewed by PAUL - 06 September 2025
" Regular customer easy service "
" Friendly and helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LISBON, PT - Reviewed by AGNIESZKA - 04 September 2025
" Staff was really friendly. "
" Everything went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEWART - 26 August 2025
" Staff were great and very helpful Would recommend using and I'll be using them again I want to book for next year any special deals for re booking "
" Surprise was fab would like to book again For next year please contact me with any offers "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by AMERICO - 26 August 2025
" Would be more honest if you explain that the insurance mentioned that is not fully covered, as I have to buy another fully comprehensive insurance, costing as much as the rental of the car "
" Would be more honest if you explain that the insurance mentioned that is not fully covered, as I have to buy another fully comprehensive insurance, costing as much as the rental of the car "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by ALARD - 19 August 2025
" More details on where to go for the meet and greet - very unclear and gave up trying to find it. "
" "Meet and greet" was not visible at the airport, no details on where to go, got a taxi to the offsite location. First vehicle provided the aircon didn't work "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FARO, PT - Reviewed by BEN - 12 August 2025
" Straightforward and fair "
" Quick, efficient, clear and fair "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by NICHOLAS - 05 August 2025
" The meeting arrangements at the terminal could have been a bit clearer, but very good overall. "
" A little slow when picking up, everything else was very good (dropping off, transfers from/to airport). Would definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DAVID - 04 August 2025
" Thank you "
" I purchased the added protection with AE just before i went away. Surprice then said that i still needed added protection via themselves or be liable for over £2000 in costs if the vehicle was retuned damaged. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RICHARD - 04 August 2025
" As above "
" There was no indication of where to get the shuttle bus at Lisbon airport. Luckily another car rental co helped out. The counter staff at the desk were very rude, unfriendly and unhelpful in collection. They were fine on return. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 01 August 2025
" My flight was cancelled and I would not be able to take the car hire,I contacted yourselfs who were not very helpful and said I had to contact the local company direct.I did contact them and they were not helpful either,I had taken a 12 day hire charge and was more than prepared to have paid for a few days but they insisited the full 12 day charge although I would not be able to take car and notified them of.I also asked them to call me back again on several occassions which they di not do to discuss. "
" My flight was cancelled and I would not be able to take the car hire,I contacted yourselfs who were not very helpful and said I had to contact the local company direct.I did contact them and they were not helpful either,I had taken a 12 day hire charge and was more than prepared to have paid for a few days but they insisited the full 12 day charge although I would not be able to take car and notified them of.I also asked them to call me back again on several occassions which they di not do to discuss. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by CARLOS - 01 August 2025
" Mr Pedro was amazing helping me swap the dates of my rental and all was done with one single call. Thank you. "
" Quick to handover the cars and they keep things simple. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by ROBERT - 31 July 2025
" Very satisfying experience. Highly recommended service. "
" Excellent service with Surprice. Friendly and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CLAIRE LINDA - 30 July 2025
" Cc "
" Long wait for shuttle and upon arrival at site the whole process was slow and uber slow upon departure "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 9
FARO, PT - Reviewed by IAN - 28 July 2025
" As i said above the behaviour of surpice on returning the badly scratched and damaged car was very suspect. "
" Car had numerous dents and scratches which i was told to take photos of. On returning car guy went straight to the back and identified a scratch. Ignored my disputes. Asked for money. I told them i had excess insurance they said i didnt. I have since received no email or confirmation. They also took a large pre auth on my credit card which i was unhappy with as i had paid for the accidental damage cover. I assume they just wanted me to pay cash over to them. I still have nonidea whether they were to charge me or not "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by ANDERS - 26 July 2025
" I have to go through a lot of trouble because of a error auto Europe made "
" Normally, you expect everyone to try finding a solution that works for everyone - not here! "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 7
FARO, PT - Reviewed by PHILIP - 24 July 2025
" Staff were all polite and efficient "
" Very quick and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ELLEN - 23 July 2025
" Terrible scam that resulted in us paying twice for insurance, making the rental more expensive than other more reputable brands. Regret choosing to save money via your deals that are clearly designed to trick and trap customers into paying extra with no choice. "
" Charged us full insurance cover despite us having paid for insurance as part of the rental package on your website. Felt like a scam and prior information at credit card credentials was not at all clear during the booking process. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
FARO, PT - Reviewed by ALAN - 06 July 2025
" Nothing wrong with AutoEurope! "
" Second time with Surprice - still seems to be a lack of urgency to inspect vehicle on return. Once again I had to produce a photograph of damage taken when I picked up the vehicle. Luckily this photograph could be seen in detail. They always ask for the driver to take a video/pictures of the state of the vehicle on pick up but there is no shade so scratches etc do not show up in bright sunshine! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by JOHN - 04 July 2025
" Everything as expected. "
" Everything as expected apart from not knowing exactly where to find the shuttle bus pickup, but on the whole all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by HUGO - 22 May 2025
" The experience was great for sure will rent from them again "
" Rental was quick and easy, the staff was very attentive, helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by PAUL - 03 May 2025
" Remember to tell others about the fob text number Save people time and money "
" Great people but needed to have extra days hire ! Tried for 4 days ringing had to drive to the office 160km round trip. Said i should have text a number on the fob not ring ! But nobody told me that at the handover. Still i would use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LISBON, PT - Reviewed by MARK - 01 May 2025
" SurPrice was charging a high security deposit which exceeded the available funds on my visa. They made it clear that if I didn't take out their 500euro insurance, they would classify me as a no show and that AutoEurope would automatically charge me again for another rental. When I rang customer service at AutoEurope, the woman I spoke with was horrible. Very condescending and didn't care at all or even pretend to try and help. It was an awful experience and I lost the full payment made. Leaving reviews on social media about SurPrice and AutoEurope to warn other consumers. "
" Awful service, dishonest and dodgy all around. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 5
FARO, PT - Reviewed by HAYLEY - 27 April 2025
" The additional insurance was completely mis-sold and I was not made aware that auto Europe was just the broker until the booking voucher was received but by then I was unable to do anything about it as it was already booked "
" I paid for extra insurance with my booking but when I picked up the car I was told that as this was with the broker I had to either buy additional insurance through SurPrice or leave a deposit of £1,800 on my credit card. The whole point of me paying for the additional insurance when booking the car was so I wouldn't have to do this. I was completely unaware that I had booked through a broker! SurPrice check in lady was very rude and just kept saying I would have to take up issues with my broker. When I asked how I do this her response was 'I don't know'. VERY UNHELPFUL!!!! Therefore the additional insurance was very deceiving. She also asked if I wanted to buy the tolls machine to save money, so I did only to later find out that the tolls have been decommissioned so again this was mis-sold. Upon return of the car the man was looking for any little scratch to charge me for but luckily I had taken photos so could evidence these already existed when I picked the car up. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
FARO, PT - Reviewed by SEAN - 24 April 2025
" They were very good, but I had a problem the car broke down on my way from Faro to Portimao? I sent a watsap message and phoned them 3 times only to get a voice message to tell me all staff are busy and will get back to me quickly which they did as the owner I think phoned me back but by this time the car was working again but I was told to bring the car back so i did and it broke down again but at least they changed my car and the next car I dod not have any problems with it and all the staff were excellent and the price was fantastic so aprt from the two breakdowns which were a problem with the battery everything else went well? "
" They were very good, but I had a problem the car broke down on my way from Faro to Portimao? I sent a watsap message and phoned them 3 times only to get a voice message to tell me all staff are busy and will get back to me quickly which they did as the owner I think phoned me back but by this time the car was working again but I was told to bring the car back so i did and it broke down again but at least they changed my car and the next car I dod not have any problems with it and all the staff were excellent and the price was fantastic so aprt from the two breakdowns which were a problem with the battery everything else went well? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FARO, PT - Reviewed by PAUL - 18 April 2025
" You deal with Surprice so my experience with them reflects on you "
" returning the vehicle the staff wandered around but knew where to look. A scuff on the underside which I hadnt photographed (so low) and of course their photograph didnt show either. Couldnt be proved either way, but ended up with €170 credit card payment. Obviously they asked if I had insurance as they couldnt claim again for same scuff. Looking at other reviews this seems to be standard practice. The car was driven along main roads, parked on my drive overnight and in carparks when used. So no where near a kerb and hence not fault. The scuff wasnt new either. Total scam company "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 6
FARO, PT - Reviewed by GARFIELD - 15 April 2025
" The car rental staff , was not professional and very difficult "
" They did not have the car that we booked and the tank was not full we requested full to full and received less than half tank . "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FARO, PT - Reviewed by RICHARD - 12 April 2025
" Cheap and cheerful "
" 4 door Dacia Sandero in good condition, no hassles and easy to navigate to Surprice for vehicle return, opened promptly at 8a.m. and dropped off at airport in good time. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by ALAN - 03 January 2025
" Pick up OK. "
" When we dropped off the vehicle, an ispection was carried out, as was expected. However, we were advised of 'damage to the underneath' of the rear bumper. This was a suprise to us. The damage, scrape marks, could only be seen by kneeling on the floor and looking underneath. Photographs were produced of the car when we collected it (it was not in a good condition, dents, scratches a plenty) but the only picture of the rear of the car was taken from about 4 feet away and didn't show the under part of the bumper. This was pointed out to the representative who was inspecting and eventually he stated 'all is in order with no new damage'. This delay meant we missed the only shuttle to the airport and we had to wait 35 minutes for the next which put us in danger of being late for the flight - we hadn't factored in being at the car hire return 45 minutes plus the trip to the airport! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 8
LISBON, PT - Reviewed by CLIVE - 31 December 2024
" Auto Europe are an excellent company, I was just disappointed with Surprice Car Rentals in Lisbon, considering the amount of Excess/Security they applied to my credit card. "
" I was surprised at the amount of the Excess/Security deposit which was blocked on my credit card by Surprice Car Rentals. At 1845 Euros this is far more than the normal 300 or 600 Euros which I have always experienced in the many times I have hired cars over recent times. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by BRIAN - 15 November 2024
" Comments as above. "
" Had to wait 45 mins for pick up at Funchal airport (not the advertised 10/20 mins). Car was clean but engine was struggling. Could only climb the steeper Madeiran hills in 1st gear causing jams behind. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 5
FARO, PT - Reviewed by ANDREW - 02 November 2024
" Reasonable and cheap. "
" Very slow hand back and shuttle. Otherwise good. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 8
FARO, PT - Reviewed by SYED IMRAN - 30 October 2024
" Very easy to transact with "
" Easy to deal with and competitively priced "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANDREW - 22 October 2024
" Easy and good value booking experience. "
" It worked well, as it should. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by STEPHEN - 22 October 2024
" As described above not a very good experience at all. Just thankful that we did not get stopped by the local Police as the rear tyres were worn. Taking our own video of the vehicle on collection and drop off was a must just to prove that the dents, scratches and scrapes were existing and nothing we had done. "
" Very disappointed with our car hire experience, the car had so many scrapes, dents and scratches we had to take a full video of the car and identify all of this to the employee before we drove off. What made it worse to notice is that the car had not been washed or cleaned on the outside, inside was not immaculate either but ok. After just 10 minutes driving the low level water for the engine not the window washers came on so we had to stop and top up this in case the engine overheated. Over the next few days we then noticed that the rear tyres were on the edge of being illegal due to wear. We have the photographs to prove this. "
Value for Money: 4 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 1
FARO, PT - Reviewed by JOHN - 13 October 2024
" First class as always "
" Had to wait 30 mins for pick up at airport, my plane came in at 7.30 and got pick up place at 7.40. I noticed that the offices closed at 8.00 so was worried it wouldn't come . It arrived safe and sound at 8.10 and they couldn't have been more helpful so very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
FARO, PT - Reviewed by CLIFFORD - 27 September 2024
" Auto Europe were easy to deal with & made booking easy. Admin & updates were clear & helpful. "
" Not the best but not the worst "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 25 September 2024
" Auto-Europe is fine, Surpice is probabky fine, just disappointed - if they had told me I'd be getting an Eclipse there is no way I would have spent as much money as I did. "
" I expected to receive a Range Rover Evoque, but got a Mitsibushi Eclipse Cross which is testing the very limits of the word "similar" "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by RACHEL - 24 September 2024
" Online booking was ok "
" Surprice is good on a budget. The pick up process is slow taking about 30min despite filling out the online checking with the provided QR code in the shuttle on the way to the hire office. The car was clean and ran ok during the hire period. There was some damage to the car from a previous hire that was yet to be repaired and the slightly affected the steering. Staff did not communicate with each other that we were ready for the shuttle despite telling us it was ready. It was unclear who would be providing the shuttle to the airport to approach to escalate the issue. "
Value for Money: 6 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 3
LISBON, PT - Reviewed by PAUL - 08 August 2024
" I am hoping that Auto Europe will assist me with me with my dispute with Surprice and if so then this mark will significantly improve "
" I am in dispute with Surprice as they have taken money out of my account that I didn't authorise for a scratch that I didn't cause and a cleaning fee that was not justified. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MADEIRA, PT - Reviewed by IAN - 23 July 2024
" mm "
" I was surprised how much damage there was to the car at collection (incl boot stoved-in) and its mileage (97000 km) - however the counter staff did document all the damage correctly, pointing out some faults I had not noticed, so should be commended! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7