AUTO EUROPE SWEDEN Car Rental Reviews

STOCKHOLM, SE - Reviewed by MARTYN - 10 September 2025

" I will be using them again. "

" Very happy with the service provided by Hertz, can't recommend highly enough. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by MARIA - 18 August 2025

" Easy, efficient "

" Great, quick service. Easy to find pick up office. Pick up and drop off super easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by RUSSELL - 02 August 2025

" Happy "

" Smooth and easy. Thank you! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by PATRICK - 28 July 2025

" Please see above "

" We have just received the receipt for our car hire by email. On examining the details, we noted that we had been charged for two sets of car hire excess waiver insurance. We have always had our own separate insurance for this. If the desk personnel asked, we simply informed them that we were already covered. The man on the desk did not ask us and nor did he inform us that we were being charged for insurance. Likewise, we were charged for eight days of congestion charges, SEK 20 per day, despite the fact that we rarely enter the congestion charge zone in Gothenburg. Previously we paid any congestion charges in arrears after the car hire period. Could you please revert with an explanation. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by DUNCAN - 14 July 2025

" Has always been ok, but with this booking I was bombarded with phishing attacks to try and get me to pay a new fee to secure the booking, then was told the booking was cancelled, which makes me a bit concerned about your security. "

" All fine, just a pain having to get a bus to pick up the car when it was supposed to be at terminal, but got a nice upgrade and was a fair fee. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUND, SE - Reviewed by RICHARD - 11 July 2025

" Everything was good.excellent. "

" Excellent all good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by STEPHEN - 01 July 2025

" Easy booking, great communication, great price, fantastic value. "

" Super service, great communication, collection and drop off very easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by ALLAN - 30 June 2025

" Quick pick-up experience. Staff helpful and friendly. "

" Perfect car for our needs, just as advertised. Spotless, clean, comfortable. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by JOHN - 26 June 2025

" Fantastic service "

" Really smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by PETER - 22 June 2025

" Very simple and easy process "

" Very smooth and easy. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by JOANNA - 15 June 2025

" I travel a lot and always hire a car, and Hertz / Auto Europe is the best car hire company I've used. Never had any issues, or problems with them, the transactions are always smooth and easy. "

" I travel a lot and always hire a car, and Hertz is the best car hire company I've used. Never had any issues, or problems with them, the transactions are always smooth and easy. Highly recommended "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VISBY, SE - Reviewed by JOHAN C - 30 May 2025

" Please reply to my email regarding the overcharging. "

" I have been overcharged and need a reply to my email. Until then I cannot reply to your survey. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

STOCKHOLM, SE - Reviewed by GEORGE - 28 May 2025

" I have my own rental car insurance. I wasn't asked at the desk. and ended up with the full package that i wasn't told about. Not very happy. Still haven't received my deposit back. This is Wednesday I gave the car back on Sunday. "

" Europcar have always been very good. I have been using you for years. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 6

GOTHENBURG, SE - Reviewed by VAIDOTAS - 20 May 2025

" Quick pick up, finding the drop off entrance at the Gothenburg airport was a bit harder. "

" Best price, easy to book. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GOTHENBURG, SE - Reviewed by DAVE - 20 March 2025

" All worked as expected "

" All good and very easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by ELLIOTT - 25 February 2025

" - "

" Great experience with collecting and dropping off the vehicle, no issues and the car was clean and what we booked. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by DAVID - 30 December 2024

" Auto Europe is great. Budget in Arlanda airport not so much. "

" Vehicle had unregistered damage on pick up which we had to raise. Then on return we were charged for a tiny windscreen stone chip which I'm pretty sure we did not cause. A tiny stone chip resulted in a £200 charge. Outrageous! "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 5

STOCKHOLM, SE - Reviewed by GEORGE - 05 December 2024

" Happy with Auto europe, not happy with Budget. "

" When I picked up the car it was dark and parked in 20cm of snow. When I returned the car the guy who looks for dents went straight to the drivers side sill where there was a dent. I got the impression He might of known about it before. I didn't cause any damage to the car. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 8

STOCKHOLM, SE - Reviewed by MARK - 26 November 2024

" Very good overall except drop off. Too many cars parked for return and no person around to return. I had to park/abandon the vehicle in an unmarked spot and still not had my final returns notice! "

" very good except return/drop off - no personnel around to return! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by STEPHEN - 04 November 2024

" The AutoEurope refund system, e.g. when prices change/go down, works really well. Nice one! "

" This was an incredibly easy, seamless car hire. Many thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by JULIAN - 02 November 2024

" So easy and brilliant in Sweden "

" In Sweden they are just amazing "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by SCOTT - 01 November 2024

" Easy and good prices "

" Friendly quick service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by CHRISTOPHER - 21 October 2024

" Very easy to book using website "

" I would have preferred the car was inspected on my return and the pending charge on my credit card cancelled. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by FUAD - 19 October 2024

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by GRAHAM - 29 September 2024

" Very pleased with service from Auto Europe "

" The issue I have is that I pick the car up from Landvetter Airport Gothenburg which is the nearest airport to my final destination, which is Ulricehamn between Boras and Jonkoping. I therefore go nowhere near Gothenburg its self but I have been charge a Gothenburg city toll of £13.06 plus a non sterling transaction of 0.38. As I hire a car for this trip six or seven times a year this surcharge adds up. It takes the gloss of what was a very pleasing experience with Eurocar "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by JONATHAN - 26 September 2024

" Overs excellent experience "

" Excellent process, really smooth and efficient and a really excellent vehicle too. Very clear instructions and pricing structure too so no hidden extras "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by MICHAEL - 05 September 2024

" I have found auto europe to be consistently reliable. "

" The pick up was average - the car was not ready for 1 and half hours after the agreed pick up time. The drop off experience was poor - I gave a member of staff the key 2 hours before the agree return time. She placed it in a box saying it would be checked later. I subsequently received a bill for an additional days car hire as it wasnt checked off until late the following day. Not good! "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 2
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by PAUL - 22 August 2024

" Read above. "

" When I pick up the car, I drove 100 yards and the front bonnet came up so had to pull over and close it. Continued for 5 miles and engine warning light came on, telling me to stop driving. I pulled on to the hard shoulder where I called the number for help. I tried 3 times to be told they couldn't hear me and put the phone down on me. So I had to make my way back to the pick up point driving driving on the hard shoulder, with my speed limited to 30km. When I finely got back and waited for 25 minutes, I explained what had happened to be told by a member of staff " these things happen we have all had a busy day. A very lame excuse. Then was told that I would have to wait because they had no car's ready. This wait went on for 20 minutes. As I said before not a happy customer. Then on 4th day of the holiday my family members car ran out of engine oil. So a day wasted waiting for a person to turn up with oil. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

STOCKHOLM, SE - Reviewed by ROGER - 20 August 2024

" The vehicle issued to us at Europcar Stockholm airport had significant damage all over it, as highlighted in their initial handover / takeover report. It was clearly not roadworthy or in a state fit enough for a family to safely take on for a week. Furthermore, the front right tyre would deflate daily, meaning we would have to drive it to a garage twice a day to inflate it back up to safe limits, taking time out of our schedule to do so. When we arrived at our Airbnb the first night, we called Europcar office to notify them of the problem. We then called the recovery team who wouldn't replace the tyre, instead only pumped it up for us. By the morning, it was flat again. The engineer noted there was no spare wheel in the vehicle, nor was there a compressor for us to pump it up - again showing this was not a safe or roadworthy vehicle for a family to be transported in. On return of the vehicle, we informed the service desk that it needs to be taken off the road immediately and repaired, with the proper equipment installed in case of breakdown. When we first received the vehicle, it really looked like it has been in an accident, and when we asked the team for another vehicle, they said they did not have one. In a subsequent report from Europcar, they identified damage to the front right tyre, which might have occurred by us driving on a deflating wheel, which we cannot be responsible for. We initially asked Europcar for another vehicle, which was refused, and later for them to replace the wheel, which was refused also. We explained our ordeal again to the service desk and asked to speak to a manager, who did not want to have a conversation. Instead we received a proxy message saying they "..wouldn't charge us for one of the car seats." This was a terrible experience for my family. We were frightened driving in an unsafe vehicle in a country we didn't know. We found this debacle completely awful, which ruined our holiday experience. "

" The vehicle issued to us at Europcar Stockholm airport had significant damage all over it, as highlighted in their initial handover / takeover report. It was clearly not roadworthy or in a state fit enough for a family to safely take on for a week. Furthermore, the front right tyre would deflate daily, meaning we would have to drive it to a garage twice a day to inflate it back up to safe limits, taking time out of our schedule to do so. When we arrived at our Airbnb the first night, we called Europcar office to notify them of the problem. We then called the recovery team who wouldn't replace the tyre, instead only pumped it up for us. By the morning, it was flat again. The engineer noted there was no spare wheel in the vehicle, nor was there a compressor for us to pump it up - again showing this was not a safe or roadworthy vehicle for a family to be transported in. On return of the vehicle, we informed the service desk that it needs to be taken off the road immediately and repaired, with the proper equipment installed in case of breakdown. When we first received the vehicle, it really looked like it has been in an accident, and when we asked the team for another vehicle, they said they did not have one. In a subsequent report from Europcar, they identified damage to the front right tyre, which might have occurred by us driving on a deflating wheel, which we cannot be responsible for. We initially asked Europcar for another vehicle, which was refused, and later for them to replace the wheel, which was refused also. We explained our ordeal again to the service desk and asked to speak to a manager, who did not want to have a conversation. Instead we received a proxy message saying they "..wouldn't charge us for one of the car seats." This was a terrible experience for my family. We were frightened driving in an unsafe vehicle in a country we didn't know. We found this debacle completely awful, which ruined our holiday experience. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 1

STOCKHOLM, SE - Reviewed by ANDREW - 05 August 2024

" Please see comments at 3 above re wxtra charges "

" I emailed this am in relation to additional charges applied to my credit card Some £105 was charged to my credit card and i have yet to receive a breakdown of these charges . On checking my voucher when i booked the car any additional driver would cost 50sek per day ( 8 days equal 400 sek approx £30 . The car was refuelled 4 km from Arlanda Airport and should have accrued no additional cost for fuelling . No damage was noted at the time of return . I am somewhat at a loss as to how £105 was chsrged to my card . How this is resolved will have a complete bearing on wether i use Europcar in the future . Grateful if the fees could be reviewed and check what exactly i was carged for . All insurane, taxes etc were paid on my origional booking at the start of July . Carol Rowney was added on arrival at Arlanda "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by JOHN - 02 August 2024

" Super and seamless! "

" Friendly and helpful counter agent - wish I could remember to thank her by name! Good car too! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by KARL - 03 July 2024

" Whilst the car was in great condition and the booking handled smoothly the efficiency of the staff was less than satisfactory and left me feeling vulnerable should a dispute over the condition of the car been questioned without a staff member checking the vehicle thoroughly with me "

" On the whole the booking was handled to great satisfaction, however the downside was not only being hired a car that wasn't to the specification of my booking. Booked a manual and received an automatic. Also a member of staff never left the premises to check the vehicle before or after the booking in my presence. Leaving it open to interpretation should there have been a dispute. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by GREGORY ALAN - 19 June 2024

" If I was travelling abroad again and wanted car hire then Thrifty would be my first choice. "

" It all went very smoothly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by ANNA CHRISTINA - 17 June 2024

" Auto Europe secured us the car we wanted at the best price we could find on the Internet. The process with the car provider, Hertz, was seamless and we got exactly what we wanted. We use rental cars several times each year and the first place we search for a car is Auto Europe. "

" They were great, efficient and knowledgeable staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by TERESSA - 09 June 2024

" Terrible customer service "

" Booked day before, couldn't go due to illness, no cooling off period, wasn't offered no money back.....Robbed "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 5

STOCKHOLM, SE - Reviewed by GARTH - 06 June 2024

" The car performed well overall and I enjoyed my trip. "

" I did not get a Volksvagen Golf which is what I selected when booking the car. I received an Audi A3 which I am unfamiliar with. There were no instructions on how to use the car or its features which were over complicated. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by HENRIC - 30 May 2024

" Extremely good value and got a car upgrade to boot "

" Gold star "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by ELKE - 29 May 2024

" . "

" We were invoiced again for the insurance cover accident / theft 1750 SEK. Thrifty took it from our credit card. It states clearly on your email to us that we have already paid for this. Have emailed them 28th May requesting a credit "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by EVA - 26 May 2024

" Please ensure that fully electric vehicles are boldly displayed on your site to avoid accidental hires. Great site and service otherwise. "

" Accidentally booked an electric vehicle. This was a serious mistake by us as charging stations were hard to find and most required smartphone apps to run them. We avoid using smartphones for several reasons and were therefore excluded from many charging points. Some are programmed to accept card payment which is how we survived (with difficulty). We were annoyed to be charged a 'refuelling fee' by Hertz since charging just prior to a return is almost impossible. Also, the car was not fully charged when we began the hire. The staff at Hertz were very helpful at the outset: attempting to find us an alternative vehicle so no complaints there. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by DR. MARK - 25 March 2024

" Completely hassle Free and easy "

" Polite and proffesiomnal "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

STOCKHOLM, SE - Reviewed by ERIC - 16 March 2024

" Great experience, very straight forward. "

" Good price, lovely car, easy pick up and drop off, knowledgeable counter staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by ROBERT - 14 March 2024

" Please see my comments in item 3!! - and again I would be happy to get a response! "

" I was charged an extra 1100,00sek at the end of the hire period..... for airport tax (348,00sek) and congestion charge (440,00sek) .....and also Damage Cost Reduction Theft (440,00) and Damage Cost Reduction (660,00sek) neither of which I asked for at the time of picking up the car. I WOULD BE HAPPY TO HEAR YOUR RESPONSE! "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MALMO, SE - Reviewed by TOMASZ - 18 February 2024

" Just like it should be: efficient and friendly "

" Very efficient and friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by BRYAN - 16 January 2024

" Following on from above, the car hire price was was very competitive "

" Finding the shuttle bus to get to the pick up point was a bit tricky as it was my first time at Arlanda. Some clearer instructions on the booking confirmation would be have been handy. The staff at the desk were great though. The car was excellent. The sat nav and car settings were all adjusted to English which was great. No complaints there. Cost of hiring a car seat was a bit steep though. I forgot to refuel before dropping off and was expecting a big bill but was pleasantly suprised when the surcharge was only £20. That was reasonable. Overall very satisfied. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by KEVIN - 04 January 2024

" Quick and efficient as always "

" Quick and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by FRANCESCA - 26 December 2023

" Autoeurope was the cheapest I found on line. I'm fully saddisfied with the xeperience and I'll use them again "

" I'll raccomend booking with Thrifty. I was anxious at first as I never been in sweden, and I booked a GPS but the company upgraded me with a bigger car with GPS for a fraction of the price. very fast and effecient counter staff and return very quick as well, so I'll give 5 star. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by STEPHEN - 11 December 2023

" Great price, easy-to-expedite, great service by Alamo "

" All really easy, no problems! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by JOHN - 23 November 2023

" Very good "

" Very professional service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by TIM - 01 November 2023

" Until now I thought that using Auto Europe was fine, but the lack of a way to contact the agent is poor "

" I have been overcharged by an additional day after I handed in car "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 9

STOCKHOLM, SE - Reviewed by HENRIC - 01 November 2023

" Very positive, as ever "

" Very good value, same quality product as competitors half again more expensive. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

GOTHENBURG, SE - Reviewed by MATTHEW - 25 October 2023

" The electric charge went down really fast, so a bit stressful constantly looking for charging points which we could use as some of them had to be verified through sms which wouldn't work not having Swedish phone operator "

" Friendly members of staff, all went easy, hiring us full electric car we would appreciate some sort of note about how to charge it "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 5

STOCKHOLM, SE - Reviewed by SIMON - 14 October 2023

" I hired a sat nav for the duration of hire as an extra, but when I reported that its upgrade was out of date and had miss directed me on occasion, the return check in staff refunded the sat nav hire charge. "

" The counter staff were very pleasant and helpful, but because of a computer problem with all the desk computers they could not service the rental for 1 hour. Therefore I was unable to give a score of 10, but it was not the check out staff team, but the computer system. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by DAVID - 11 October 2023

" All very efficient. Pleased that we were not charged for restoring the car's charge from 75% to 100%. "

" All very efficient. Pleased that we were not charged for restoring the car's charge from 75% to 100%. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by BASIR - 06 October 2023

" As above "

" I have got a damaged car ( scratch passenger side) and I have evidence as well and they write as well in there email that it's scratch passenger side of the car. But when I left it back I have got an email that it's new damaged and scratch in the same area which is not true. I have sent the images and an email but I didn't get answer as so far. I don't know if the auto europe can help me with this issue. Regards Basir 00447443382117 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

STOCKHOLM, SE - Reviewed by JOHN - 19 September 2023

" I have used Auto Europe for many years now and it is always my first choice when i need a rental car. The service is first class "

" when i picked the car up the person i dealt with said there was only 1 scratch but if i found more to take pictures and report it when i drop the car off. The car had lots of marks and scratches so i took pictures and a video. shortly after i had left the premises i received the rental agreement which was fine and the existing damage report which was not for that car but another car of a different make model colour and registration number. when i returned the car there was only one person there who took the keys never checked the car over, never gave me a receipt and was not really interested. i told him about the pictures and all he said was i am sure it will be fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 8

GOTHENBURG, SE - Reviewed by KRISTINA - 10 September 2023

" I was directed to the wrong location to collect the car and no one was available on any of the telephone numbers supplied. "

" Once I found (with great difficulty) a hertz operative, he sorted everything for me very efficiently and helpfully. I got no help from the Agent AutoEurope. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by SAMUEL - 04 September 2023

" Quick, easy and straightforward. All car seats available as ordered and car in perfect working order - excellent "

" Quick, easy and straightforward. All car seats available as ordered and car in perfect working order - excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by ADAM - 23 August 2023

" Website was good and booking good. "

" Very happy with the pre-check-in online so that the car was ready and I could get the keys right away when I arrived. Also appreciated the quick drop off. What would make it even better is to provide free car seats for families traveling, and therefore wouldn't have to bring them every time on the plane. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by KAARE - 10 August 2023

" Yes "

" yes "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by CONSTANTINOS - 01 August 2023

" I was downgraded. I reported it to Auto Europe but have not heard back yet "

" I was downgraded... I booked and paid for a Volvo XC90 but was given an XC60. Hertz said they did not have an XC90 available. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

STOCKHOLM, SE - Reviewed by MICHAEL - 01 July 2023

" Excellent "

" Efficient collection and drop off, free upgrade to a larger car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by JOANNE - 01 July 2023

" n/a "

" n/a "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 8

GOTHENBURG, SE - Reviewed by ASHLEY - 12 April 2023

" Auto Europe are my go to for vehicle hire abroad, which is up to six times each year. Hopefully you'll be following up on my issues with Hertz Gothenburg. "

" The minibus had a wheelchair ramp in the boot making it very difficult to load the luggage initially and made life very difficult throughout the hire period. The lady at check in has offered to give a good will discount, but yet to see this on my credit card?? "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 1

GOTHENBURG, SE - Reviewed by BRYAN - 17 March 2023

" AS ABOVE onquestion number 3 "

" No body was at the office when I arrived and had to get a 1 hour bus ride to my destination. I need has to come back 2 days later to collect the car. IM STILL AWAITING CONFIRMATION OF MY COMPENSATION. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

STOCKHOLM, SE - Reviewed by ALAN - 17 January 2023

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALMO, SE - Reviewed by RICHARD - 26 December 2022

" Excellent. "

" Very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by HENRIC - 06 December 2022

" Always go for AutoEurope "

" As ever, courteous and efficient staff, great car (KIA CEED estate, hybrid) "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

STOCKHOLM, SE - Reviewed by CHRISTIAN - 02 November 2022

" All well "

" Excellent service overall "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by STEPHEN - 29 October 2022

" Thank you very much! "

" Very easy. Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by ANDREW - 21 September 2022

" Stick your disgusting service up your ars "

" You stole my money. Have me a car I didn't want. Charged fur extra fuel AND just to fill it. Thieves. Disgusting "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by MAGGIE - 27 August 2022

" NA "

" I liked it a lot. I wish the cost was a little lower, even if the vehicle was not as fancy. The vehicle provided seemed quite new and functioned perfectly, so the value was about right for the price we paid. Still, it would be fine with me if it was an older model but costed less. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by ALAN - 20 August 2022

" Ok "

" Very good. I wish I was advised about message I got on dashboard after leaving the rental site and seeiing sometime later that service was overdue by over 3000 kilometers. No problem as it turned out but I was concerned until I rang the office. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GOTHENBURG, SE - Reviewed by PATRICK - 17 August 2022

" Have used Auto Europe several times and always been happy, good competitive pricing and good service "

" Unfortunately we were deceived at the counter by the Budget Agent as upon drop off we were charged for additional drivers which we didn't request. We are still in dispute with Budget about this. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

GOTHENBURG, SE - Reviewed by PHILIP - 12 July 2022

" Good value and no nonsense "

" Thrifty were 'tied' with Hertz at Landvetter airport. The experience was refreshingly positive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LULEA, SE - Reviewed by WENDY - 05 July 2022

" We liked the experience with one exception. On our way back to drop-pff the car the seat back suddenly went forward and stayed stuck. Something electrical must have happened with the seat adjustment lever. We understand this can happen. We dropped-off the car before hours and left a note with the key. I asked for an email or call to be sure we would not be charged. Nobody got in contact with me. I was disappointed about that. However, I was not charged so at least that part was fair. Otherwise it was a good experience. "

" Everything went well to pick-up the car. The counter staff were very nice and made it easy. The car was great - we were given an upgrade for free which was a bonus. It was clean but there could have been a little more attention to details. Everything went smoothly until the end. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

GOTHENBURG, SE - Reviewed by JOANNA - 02 July 2022

" Smooth and easy process of car hire "

" I have used Thrifty in the past, and I was always happy with the competitive prices, and service. Smooth and easy pick up process. I have never received my car hire contract via email as I was told I would (rental specifications, car damage indications etc). Luckily nothing wrong happened under my usage so I didn't really need it "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by CHARLES - 29 June 2022

" It has been automated and seems to have worked except for automated replies to my query saying it has been received but nothing further. "

" The staff at the desk were polite, professional and efficient. However, they explained that there would be someone when we returned the vehicle on a Saturday morning (08:00) but there was not, so that was disappointing as we had (on their advice) paid in advance for 2 trips into central Stockholm - which in the end we did not use. I have emailed twice trying to get this refunded and I have heard nothing back. Although this is not a vast sum I would like the refund but seem to have to fight hard to obtain it. So in terms of communication I have marked down my experience "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 4
Condition of the Vehicle: 9

OREBRO, SE - Reviewed by ALISON - 21 June 2022

" Nobody took responsibility for the car not being at the airport.... Hertz blamed auto Europe and vice versa ultimately we booked through auto Europe so you should have the overall responsibility I'm hoping moving forward this will prompt you to sort it out for future car rental customers. "

" We booked our car for pickup at Orebro airport and ended up having to get a taxi to Hertz in Orebro 7 miles away.... Why ? this needs to be addressed for future customers. I sent and received emails confirming the car would be at the airport when clearly both Hertz and auto Europe knew it wouldn't be ? "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 9

STOCKHOLM, SE - Reviewed by ANDRZEJ - 20 June 2022

" Very pleased "

" Just fantastic "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by DAVID - 13 May 2022

" OK nothing special "

" OK but the car was badly scratched when we picked it up. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 7

STOCKHOLM, SE - Reviewed by KAJ - 27 April 2022

" Auto Europe have better price than Hertz "

" As a Gold member I anticipate a better service "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 8

UPPSALA, SE - Reviewed by MARTIN - 24 April 2022

" I think you should give Hertz a rocket. "

" The pickup was a nightmare. Because it was a public holiday I had to use the Self-service machine. It was behind a door which a notice said would open on scanning a credit card. It didn't work for any of mine (British). Fortunately another customer came to pick up and his Swedish card worked at about the fourth attempt and we got into the lobby. He went first with the machine but right at the end the payment terminal didn't work so he rang the out of hours number on the machine to pay, and said I would have to do the same. I went through a difficult rigmarole on the machine, gave up and rang the number. The lady at the other end said I would have to check in online. She started to guide me through this, but it was not easy as I was using the same phone as I was calling her. She was impatient with me. My British Driving licence number was not in the right format for the dialogue, so I was told to enter ten zeroes. Eventually I rang off and managed to check in through my phone without further guidance. I could not then pay through the terminal, so I had to call her again and pay over the phone. She gave me an express code which allowed the keys to be released. The car was covered in dirt, which I left on for the next customer. Its operating manual was only in Swedish, and I only discovered how to set cruise control two days into the hire. It was pleasant to drive, although we never achieved complete control of the navigation display, which was often half obscured by radio information which we didn't want (we didn't use the radio at all). We didn't use the plug-in facility at all. The return went more smoothly as the desk was manned. However, three days later I am still waiting for my 2000SEK deposit to be returned. N.B. We so nearly didn't have that part of our holiday plan. It was quite distressing. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 5

STOCKHOLM, SE - Reviewed by SCOTT - 20 April 2022

" Disappointed in the take it or leave it approach to the car which was at least one car below the level booked "

" Was given a car below what I had booked and paid for. No room to fit all four if in! "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

STOCKHOLM, SE - Reviewed by TREVOR - 07 April 2022

" Just a very smooth operation "

" The Gent behind the counter was extremely friendly ( Alamo ) and I got a nice upgrade "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by STEPHEN - 21 March 2022

" Everything was remarkably easy. Thanks to all of you who were involved. "

" I left my sunglasses in the car. They have alerted me to that, and followed up directly which is above and beyond. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by GARY - 21 March 2022

" . "

" . "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by MARTIN - 04 March 2022

" Good experience overall, simple easy uncomplicated. Could have been somewhat cheaper. "

" Good experience overall. Some quibbles over access to underground base for pickup and drop off. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by ANGUS - 04 March 2022

" Great "

" Best customer service of any car rental I have ever experienced. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by HENRIC - 08 February 2022

" Always good value "

" Super staff at Arlanda airport. Good value hire. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

KIRUNA, SE - Reviewed by BERNARD - 08 January 2022

" Same as above "

" Well I hired a car for 7 days, was Told it is ok to change it to 5 days as I told you 10 days before, but now after hire finished I still been charged for 7 days. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by KAJ - 02 January 2022

" Hertz have no person at Arlanda's and only use auto box for key release I will not use Hertz anymore "

" Hertz can't read my Driving license, must use my wife's and agreement in hers name I am a Herts gold member but still I must pay som extra driver ? "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by COLIN - 19 December 2021

" Auto Europe have always been good and a decent price. The hertz guy did try to get me to upgrade my insurance despite me explaining that I had already paid for extra cover with yourselves "

" Firstly I want to say that I used Hertz many times without problems. This time I was given an Opel Grandland Hybrid after booking a Volvo diesel ( or similar) I noticed a warning light which I discovered was tyre pressure issue asking me to reinitialise- no idea how so I tried to find out with the manual but it was only in Swedish. I therefore decided to drive on at a slower pace. Due to this I was stopped by the police who quizzed me as to why I was in Sweden/ where I was going etc. They then breathalised me - my first time ever. I had not been drinking obviously so all ok but a nasty experience all the same caused by my slower driving due to the tyre pressure warning. In my return journey I needed to fill up the fuel - I could not work out how to open the fuel flap. Most embarrassing in the fuel station. I tried YouTube and the Swedish manual. Eventually a kindly local saufcas it's hybrid the tank needed to depressurise before it would open. I eventually discovered a button in the car for this.it almost made me late fir my flight and was very stressful. When I dropped the car off I explained the breathalyser experience and was pretty much met with and oh ok response. Hopefully my next experience is better than this one "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 5

STOCKHOLM, SE - Reviewed by HENRIC - 02 December 2021

" Altogether positive. "

" Very positive all rund. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

STOCKHOLM, SE - Reviewed by HENRIC - 23 November 2021

" Very positive, good valaue, as ever. "

" Great Staff, nice cars "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

STOCKHOLM, SE - Reviewed by BARRY - 10 November 2021

" As mentioned above poor service at the office in Sweden but car was lovely and a pleasure to drive. "

" Had problems collecting as the office was closed so had to return the following day and being charged for add on items which where never explained to me. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by STEPHEN - 07 September 2021

" That was an incredibly good car hire experience "

" Easy and convenient to pick up. Great car, and easy involcing "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by SCOTT - 07 April 2021

" Good price, excellent service "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALMO, SE - Reviewed by RICHARD - 06 March 2021

" everything good "

" excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALMO, SE - Reviewed by RICHARD - 03 February 2021

" All Good "

" All was fine "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by COLIN - 14 December 2020

" I have always found Auto Europe excellent with very good rates "

" Overall very good experience, I have used Hertz Landvetter many times without problems. My only concern is that some of the cars have over 40000 miles now and are showing signs of wear. That is not much of a problem other than I am concerned that I could be charged for previous damage if it has not been noticed previously. This has not happend so far with me however but it is also a worry. I always take photos and video of the car before I leave as I was once shafted by a different car hire company some years ago "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

STOCKHOLM, SE - Reviewed by HENRIC - 09 December 2020

" I always use Auto Europe. Best car hire site on the web. "

" Very good, as always. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

STOCKHOLM, SE - Reviewed by GEOFFREY - 10 November 2020

" Couldn't get through to autoeurope for their help. "

" I'd go as far as to say don't use Hertz at all. After arriving late at night to find a key kiosk that didn't work with a queue round the block in the freezing cold with my 4 year old little girl was a bad start. To then be given a dirty, stained seats basic xc60 was added insult to injury. I don't want to break anyone me heart in Sweden but Volvo doesn't really have premium cars , however maybe, just maybe the V90 could pass for low premium which is what I was told I'd be driving. Instead, after paying a significant amount of money for the most basic car without leather seats as one example and having to put up with stained interior and fairly high mileage car given there was no one there to talk I had to take the car. After calling them the next day to try and have it exchanged they insisted I couldn't do it anywhere other than Stockholm. Two hour drive away. I know that isn't true but given the circumstances we had to keep the car to not interrupt our break. They have now charged my card randomly £4.50 when it was given back with a full tank of fuel. I filled it up 2 kilometres from the airport. If I'd have paid for a shit car then I wouldn't complain but I didn't. I paid for premium and got shit. Simple. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

GOTHENBURG, SE - Reviewed by MARTIN - 04 November 2020

" all went smoothly as expected "

" pick up was easy and straight forward "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by PETER - 24 October 2020

" Surprisingly long delays, particularly since the airport was so quiet. "

" Very long wait (20 mins) for airport transfer bus. Very delay at Budget counter (about 20 mins for each customer) Long walk to Vehicle, passing loads of empty spaces to the furthest away parking bay. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by DAN - 18 October 2020

" Everythink went smooth and ok. I asked for a Clio and they gave me a Toyota CH-R Hybrid. "

" The staff was very helpful and willing to help. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by GRAHAM - 14 October 2020

" It was really unfortunate "

" I have written to Hertz Customer Services with all the details of my unfortunate experience "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GOTHENBURG, SE - Reviewed by GEMMA - 10 September 2020

" I will never use Auto Europe again. "

" I will never use Auto Europe again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

KATRINEHOLM, SE - Reviewed by MIMMI - 09 September 2020

" I am very happy with the support I have so far gotten from Auto Europe in my claim towards the disputed invoice from Hertz, and will continue to use you, but I will not pick Hertz again. Also it was very easy to add extra insurance with you, and your customer support was great. "

" Hi, I am not happy with Hertz in Katrineholm at all. First, it is difficult to find as there is no sign which door to enter. Secondly the counter staff did not print any contract even though I clearly stated I do not have a smart phone for use, and only offered to send it as an email. We had to ask were to drop the keys off as we would return the vehicle on a Sunday, and this was not clear were as well. I then went to the car, and as I did not have a contract and she had not told what scratches or issues had already been reported, I had to walk back and ask as I did find several issues. Some of them had not been reported, and all she said was that she had added it to the file. I did not get proof of this, and I therefore felt I had to take photos of the vehicle in case of later disputes. I returned the car one day early, but as Hertz were closed I dropped the key in the allocated place. However, I have since gotten a bill for one extra day. IT IS NOT MY FAULT they are closed during weekends. I have disputed this invoice. Due to the poor customer service, and the extra costs they have put on the bill, makes me not going to use Hertz in the future. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

GOTHENBURG, SE - Reviewed by COLIN - 09 September 2020

" All in all a good price and nice car, Slightly traumatic pick up though "

" All went ok but I was surprised to find that the office was closed when I arrived - They are working reduced hours which I understand but I maybe should have been made aware of this. I have never used to auto pick up before and at first it would not accept my reference number. This was quite stressful until I realised the Auto Europe ref number was different to Hertz. I worked it out in the end but some local Swedes found my chice language quite humerous I think. The car was perfect although after a previous bad care hire experience many years ago I always take photos of the condition before I leave. Once of the wheels was scraped which is fine as I photographed it but i am always expecting a bill for damage not done by me which has happened before (admittedly in Greece) Drop off was ok, I again took photos of the car and dropped the key in a drop off box at the office. I did struggle to park the car for a few minutes as all of the Hertz bays were taken but eventually someone took a car. Admittedly I was slightly early. The cars at Hertz Landvetter have always been top notch "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

LINKOPING, SE - Reviewed by FRANCIS - 31 August 2020

" Very easy to use, would use again "

" Linköping Downtown Office, Vigfastgatan 1 - really helpful and quick. Would hire with them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALMO, SE - Reviewed by MICHAEL - 20 August 2020

" Simple and straightforward booking "

" Everything as described, and no problems with the hire "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by PHILIP - 20 July 2020

" never had a problem with AutoEurope- always good value "

" I have used Hertz at Arlanda before, but this time was bad. Arrived just after 1800hrs, no counter staff. Keys available via auto machine. Half an hour later finally got keys. The machine requires driving licence to be inserted for scanning, no probs, except not approved. No clear information except to contact call centre. 15 mins later get call answered!. Then clarified that machine requires person intervention to approve UK photo licence - no info to that effect. Then have to try and scan passport in front of a camera to verify - 3-4 attempts needed, as it is not a user friendly scanner like airline check in machines! Thank goodness it wasn't raining, or mid winter. Notably other company hire desks were staffed!! "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

STOCKHOLM, SE - Reviewed by PHILIP - 25 March 2020

" Very helpful with 4 wheel drive requirement. Thank you. "

" Very helpful with 4 wheel drive requirement. Thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by PIERRE - 19 March 2020

" Nice and quick to collect car "

" Nice, friendly staff. Great price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VASTERAS, SE - Reviewed by BRUCE - 27 February 2020

" Very good "

" Brilliant "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by STEPHEN - 07 February 2020

" With Auto Europe and Hertz, all very easy, simple and worked just fine. Thanks! "

" Car bit slow up hills, tyres deflated a bit, not the best car I've had. However, the Hertz service and office was outstanding . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

STOCKHOLM, SE - Reviewed by GEOFFREY - 29 January 2020

" Nice car. "

" Generally good. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

GOTHENBURG, SE - Reviewed by SVEN-ARNE - 27 January 2020

" No problem at all! "

" Wery good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by BEN - 06 January 2020

" Fine "

" Fine "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

OSTERSUND, SE - Reviewed by JOHN - 05 January 2020

" Very straight forward and quick pick-up "

" Polite staff, no queues. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by DAVID - 30 December 2019

" All smooth. Many thanks. "

" Loved the Volvo V60 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GALLIVARE, SE - Reviewed by TIMOTHY - 30 December 2019

" Smooth and efficient. Easy to rent and to return. Really helpful staff. "

" Easy to rent. Quick and effcient dealing with problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by PETER - 30 December 2019

" .. "

" Ultrasoon parking sensors and/or a rear camera & a built-in navigation system would have been nice. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

STOCKHOLM, SE - Reviewed by PHILIP - 13 December 2019

" Good service and vehicle exactly as requested "

" Quick and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by HENRIC - 21 November 2019

" Best value site on the web "

" Always goog. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

GOTHENBURG, SE - Reviewed by GARY - 16 November 2019

" Very pleased "

" As usual a very efficient and friendly service. Will use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by GEOFFREY - 14 November 2019

" No issues "

" No issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by TOMMY - 11 November 2019

" Good price and easy to use, just like every time before. "

" Budget at Arlanda Airport, Sweden. Quick and easy service. No hassle. Deposit was returned shortly afterwards. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by DENNIS - 04 November 2019

" I am Very Satisfied wery goodd!!! "

" I am Very Satisfied wery goodd!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by ROXANA - 31 October 2019

" All. Good "

" Pål ( Paul) At the arrivals and departure of the car parking was very helpful thank you "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NYKOPING, SE - Reviewed by KRZYSZTOF - 27 October 2019

" Ok "

" Ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by HENRIC - 25 October 2019

" See 3 above "

" As ever, efficient and friendly service, nice car, good value. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

STOCKHOLM, SE - Reviewed by JAMES - 14 October 2019

" All rentals from Arlanda require a short free shuttle buss. Otherwise all good, "

" all good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OREBRO, SE - Reviewed by MARK - 03 October 2019

" Excellant service "

" No comment "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GOTHENBURG, SE - Reviewed by DUNCAN - 26 September 2019

" Would never use Budget again as given wrong contract, car NOT full of fuel and interior of glass dirty sticky foggy making vision at night difficult due to glare. Never again !!! "

" Car was different to the email contract I was sent. I hah Peugeot 208, paperwork said I had a Nissan Qashqui. Tried 3 times to contact branch after 10 minutes each call never connected. Car's interior glass foggy and sticky making night vision difficult. Car was NOT full of fuel when I got it but it was when I returned it. Told in branch that nothing could be done as contact was pre paid. Would never use Budget again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 3

STOCKHOLM, SE - Reviewed by STEPHEN - 12 September 2019

" In the main good. Extra exchange rate charge unexpected. "

" Small unexpected extra charge for exchange rate change. No one around at drop off to verify it. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by SEAN - 11 September 2019

" Great car "

" Only one person serving at the desk. Had to wait about 45 mins in the reception area. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by MATTHEW - 04 September 2019

" Wholly satisfied, fantastic service "

" Very easy to converse with people on front desk, great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by NICOLA - 03 September 2019

" Great experience great car only negative was no gos when I'd asked at desk other than that would have given 10 "

" Car was great. I asked for gps to be told it was automatically included on car but couldn't find it and everything in Swedish. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

STOCKHOLM, SE - Reviewed by JOHAN SAMUEL - 21 August 2019

" Over all very pleased and will recommend "

" Over all very pleased "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by RICHARD - 18 August 2019

" As above - problem with hertz check in desk not thrifty . No thrifty signs at rental car bus stop. "

" It was not clear in the booking that the thrifty booking was through the hertz counter which created confusion when getting the shuttle bus to rental car stop but there was no thrifty sign. This should be better explained . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by JOHN - 14 August 2019

" Easy efficient service "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by ANNA - 09 August 2019

" Sweden is a 'dream' destination for car hire - none of the hassles of other countries. "

" Excellent vehicle and excellent staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by MARK - 01 August 2019

" Good "

" Good "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by HAGIT - 31 July 2019

" Very goid "

" The service was good and professional the car was cleaned and comftbal "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by LINDSAY - 26 July 2019

" No issues. "

" It would be useful for the Company to ask the Driver if they are familiar with the car and if they have any questions e.g. setting up the Sat Nav. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by PAUL - 21 July 2019

" As above "

" Staff helpful and courteous "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by DAVID - 15 July 2019

" See above "

" The price was extremely competitive, but on arrival at Arlanda at the Europcar desk we were offered a much m,ore expensive car. The young woman at the desk was friendly and helpful, we opted for the full insurance and a second driver, both of which were reasonably priced. I have often hired cars in Sweden, the cars are usually of a high quality, but this was an exceptional value. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by ANDREW - 10 July 2019

" The efficiency of the digital check in was great. The car was spotless and quite new. "

" The best car hire experience I've ever had! Everything about it was perfect. Thanks. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by GARRY - 07 July 2019

" Ran like clockwork "

" Everything was good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by ANDREW - 13 June 2019

" It was good "

" Very good service, but a bit of a wait at the office to pick the car up. Maybe there should be more counter staff at peak periods. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by BAILEY - 05 June 2019

" We originally booked a small car to drive the west coast of Sweden. We were upgraded to a large estate which was perfect. The car was an integral componant to a wonderful holiday. "

" A very professional and efficient service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by MOHAMMED - 16 May 2019

" As above just waiting to see if there were any extra charges as I haven't been advised otherwise. "

" Upon pick up I was offered a car with a much smaller boot than what I booked, they were trying to make me pay extra for a car with a larger boot. I had to evidence to them the boot size in litres of the cars to highlight difference before they agreed to give me a car with similar boot size charge free. So they did Accomodate eventually which was good. I am awaiting my credit card bill as they have not advised me if I encurred any extra charges & I do not know if they must by law so I am at their mercy. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VAXJO, SE - Reviewed by RICHARD - 18 March 2019

" No problem with auto Europe, but Hertz in Vaxjo behaved very bad caused us much stress when we had done nothing wrong. "

" rented the car for one week, returned in perfect condition. we came home and next day we are emailed and told car was damaged in our time, we respond that it was not damaged when we returned it. Next day they e mail and say sorry someone else damaged it. Caused lot of stress. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by INGA - 18 March 2019

" All very positive "

" Fabulous staff in Sweden Arlanda.....we got in early and they managed to accommodate us no problem...very friendly and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by STEPHEN - 27 February 2019

" Excellent price, and everything just "worked". Thank you ! "

" It was surprisingly easy. The vehicle wasn't perfect, but the staff were clear in the explanation about what was imperfect and we paid a super price for a vehicle that more than ample for our needs. It did take us a long time to get the car (seemed to be 20 minutes per car handover, with only one member of staff on duty) but we survived ! Many thanks ! "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by JANE - 26 February 2019

" Had a valid paper drivers license for one of the drivers, this was not accepted. "

" Had a valid paper drivers license for one of the drivers, this was not accepted. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LULEA, SE - Reviewed by JOHN - 17 February 2019

" All good so far, from 2 experiences "

" Great upgrade and very happy with the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MALMO, SE - Reviewed by RICHARD - 13 February 2019

" excellent "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALMO, SE - Reviewed by RICHARD - 13 February 2019

" Please see my shared comments (as above) about the experience. I do not have anything else to add, but typed this just to get the box ticked! "

" Staff were courteous but the car drop off was a disappointment. I had to drop the car off at their mini-sized multi-storey car park. The car had to be dropped off on Level 7. I did not scrape the car but the tight turns and steep up ramps were challenging for the 'Focus' sized car - I was happy I did not have a large saloon or SUV to return. The car was well prepared for me upon collection internally and the heavy duty ice scraper + brush was good. Although vehicle exterior was clean there was some 'previous' damage as listed on paperwork - perhaps this could have a small photo added to paperwork to aid clarification and prevent disputes later? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

STOCKHOLM, SE - Reviewed by DENNIS - 24 January 2019

" Excellent customer service 10 points!! Best Price Lowe it :) "

" Excellent customer service 10 points!! Best Price Lowe it :) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by WILLIAM - 22 January 2019

" Brilliant, thanks! "

" Absolutely brilliant value for money. Good car. Great service - friendly, efficient. Could not fault it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by ANDERS - 18 January 2019

" Never booking with Keddy ever again. "

" Flight was delayed and I finally landed about 15 minutes before the time it said the local office was to close. I had checked baggage so I knew I was not going to make it in time before the local office closed. I immediately got on the phone to call them. For 10 minutes I call and there was no one picking up the phone. Each call just went straight to voice mail. Luckily when I got to the local office (which was closed) there was a sign in the window where to find the car keys (unfortunately I couldn't get my 45 minutes of stress back). Then going to the information desk to get my keys the information desk had no idea who Keddy was!!! Luckily I knew Keddy was associated with Europcar so when I said Europcar the gentleman at the Airport Information desk found my keys. Supper stressful experience! "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by CHRISTOPHER - 14 January 2019

" We did have an oil light warning come on after 1 hours driving which was unexpected but all resolved with by Europcar on return "

" Great service, great value and easy to use. Deposit charged on collection of vehicle of approx £265 plus exchange rate wasn't clear at time of booking but all refunded within 2 days of returning the vehicle. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by PHILIP - 11 January 2019

" no comments "

" Not a positive attitude from counter staff. Vehicle type reserved was not available, so given an upgrade - which was good. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by INGEMAR - 09 January 2019

" All good will use again for sure! "

" Can't fault it at all, very happy indeed. I got a free upgrade to a 4x4 after having booked the wrong type of car initially. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by GARY - 08 January 2019

" Simple to book, great price, great service "

" Great service, great price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by FADI - 06 January 2019

" Excellent service "

" Excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by KAJ - 05 January 2019

" I have given all my data ( Ph-Driving licence No-Home address ect ) but Hertz at Arlander can't find anything "

" As a Hertz Gold Plus Rewards member I anticipated to find the car clean and no IS on the Window "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 7

STOCKHOLM, SE - Reviewed by RAAD - 04 January 2019

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by SALEH YESLIM - 03 January 2019

" I recommend keddy as a value rental car And use it every time in my holiday. "

" It's easy to rent, helpful staff and was cheap. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by MOHAMMED - 02 January 2019

" Hire was good and helpful staff "

" Yes evrything was good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

STOCKHOLM, SE - Reviewed by NIGEL - 02 January 2019

" Efficient "

" efficient "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

STOCKHOLM, SE - Reviewed by SEAN - 18 December 2018

" professional "

" professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by STEPHEN - 17 December 2018

" Perfect "

" Perfect - deal of the year with good service too "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by HENRIC - 12 December 2018

" Autoeurope is the best car hire site in my opinion "

" Good value, nice cars, professional and courteous staff. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

GOTHENBURG, SE - Reviewed by SVEN-ARNE - 01 December 2018

" Just the way I like it! "

" Professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by HENRIC - 14 November 2018

" Extremely useful. Best value 90% of the time "

" Always good cars and good service "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

GOTHENBURG, SE - Reviewed by IAN - 30 October 2018

" .. "

" ... "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by JILLY - 08 October 2018

" No comments "

" Mainly good, I was not given information when collecting the car such as that it was not the car I requested and it was automatic! I also feel it would be good to be told local laws such as in Sweden driving with lights on. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by STEPHEN - 24 September 2018

" I was very pleased with my car hire with Budget at Stockholm airprt. ie no waiting at pick-up. The car was goo. No waiting at drop off. "

" See below "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

GOTHENBURG, SE - Reviewed by DEREK - 21 September 2018

" As expected "

" Swedish car in Sweden a nice touch. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by JEAN - 21 September 2018

" Good selection of cars, easy booking. "

" Had not expected to have a deposit taken from my credit card, but to have it 'blocked'. I was then told it would take a week for the money to be put back on my card. I only selected suppliers that do not take a deposit. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by DAVID - 17 September 2018

" Worked fine "

" Nice car "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

STOCKHOLM, SE - Reviewed by SERGEI - 09 September 2018

" The price of the rental has increased by 50% without any prior warning. Attempted to contact Auto Europe to find why but no response to the email. "

" The price of the rental has increased by 50% without any prior warning. Attempted to contact Auto Europe(the broker for the booking) to find why but no response to the email. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by AMY - 07 September 2018

" As above "

" The car and service provided was good, however, this was provided by Hertz, i am unsure as tot eh ownership and relationships between the companies mentioned, Hertz, Thrifty and Europcar, however, when trying to locate an address where the name of the company is not mentioned anywhere on the correspondence is somewhat difficult. The address for the collection was from the Hertz office in Gothenburg city center, however, nowhere on the paperwork was the name Hertz mentioned. The specific address holds a number of companies "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by AHMAD - 03 September 2018

" Good "

" The car I received was dirty before pickup "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 6

STOCKHOLM, SE - Reviewed by MICHAEL - 02 September 2018

" Everything was professionally done "

" Great experience, everything sorted and whole transaction completed in 10 minutes. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GOTHENBURG, SE - Reviewed by IAN - 30 August 2018

" very competitive rates compared to Hertz online rates "

" Quick and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

GOTHENBURG, SE - Reviewed by MICHAEL - 30 August 2018

" Fine no problems. "

" It wasn't Thrifty it was Hertz although our voucher said Thrifty "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by MICHAEL - 26 August 2018

" Great experience wouldn't hesitate to recommend! "

" Altogether a great experience from start to finish. The staff were polite, friendly and helpful and having a car with a built in easy to use GPS was invaluable. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by THOMAS - 25 August 2018

" Great experience as alays "

" Great experience as alays "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KIRUNA, SE - Reviewed by TIM - 22 August 2018

" The above left a sour taste but otherwise everything was OK. I will check for that additional charge next time. "

" There was an additional charge of around 50 pounds for driving the car from Sweden into Norway that was not expected and not visible in any contract we had. Its not even clear what this charge is for. It could be road tax but that much for two weeks? "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by MARK - 21 August 2018

" Great service from start to finish. Great car. Very pleased! "

" Great service from start to finish. Great car. Very pleased! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by JOANNE - 20 August 2018

" We were lucky to be second in the queue. Otherwise, we might have been waiting for hours "

" Great car, much better than my husband's (who was with Budget/Avis) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by BEN - 16 August 2018

" The car was pleasingly economical. "

" No instruction given for the car, a hybrid, and the book was in Swedish , not a lot of good for a non Swedish speaker! "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 2
Condition of the Vehicle: 7

STOCKHOLM, SE - Reviewed by RONALD - 16 August 2018

" OK "

" Excellent service from Avis but Kia estate car had spongy steering and not nice to drive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by SHEILA - 15 August 2018

" easy booking system "

" very helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by ROBERT - 14 August 2018

" I think my gripe is with Avis rather than Auto Europe. "

" The car was good. The service was not. I had a puncture. I contacted breakdown service using number provided. They collected the car. I spent 2 days of my holiday trying to find out how to get the car back. Eventually had to go and get it back myself from somewhere an hour's drive away from where I was. No-one tried to contact me. Avis Arlanda do not answer the phone (ever). Not impressed. I would like a refund. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by JONATHAN - 13 August 2018

" Seamless and i felt confident with the service "

" was very efficient and hassle free "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by PAMELA - 13 August 2018

" Brilliant "

" Great service always. Efficient. Always seem to get upgraded. Great cars, a real treat. Kids look forward to seeing the technology on each car as always superior to our old car at home. Always efficient returning car and final, zero, Invoice. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by KERRY - 12 August 2018

" Overall the experience was a good one. "

" Overall the service was very good. We were unable to put the hertz address into the sat nav and as a result got lost when trying to return the car, we were informed it was because the road name has recently been changed...this did cause problems "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by CHARLES - 07 August 2018

" Nice car but not clean "

" Car was dirty on pick up. Food left in back seat. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 4

GOTHENBURG, SE - Reviewed by DAVID - 02 August 2018

" Good website, choice & prices & easy to book. "

" I booked a Toyota Auris Hybrid auto, but was given a Volvo V40 diesel manual, which was badly dented & scratched. "

Value for Money: 2
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 3

STOCKHOLM, SE - Reviewed by BERL - 01 August 2018

" Painless booking and prompt response. Will definitely use again. "

" All very smooth apart from one issue: The price was meant to be all-inclusive (including cross-border travel from Sweden to Finland, which I stated in my application). But at the handover Europcar wanted to charge extra for breakdown cover in Finland. They agreed to waive the fee based on the details in the booking but it might be helpful to future customers if this type of issue is resolved between Auto Europe and Europcar before the booking is completed. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by DAVID - 01 August 2018

" The price is excellent and the service fine given this. Glad to be assigned to an established rental operator given previous experiences with others. "

" Firstly it was not Thrifty but Hertz. The counter was hard to find, not in the terminal as stated on the voucher, but in the Hertz office in the separate car rental facility with no more than a small a Thrifty logo in the corner of the window is indicate this was the right place. The office was chronically understaffed, hence a long wait to be served. The car had a large dent, not a problem but hard to rate th condition of vehicle higher given this. Otherwise everything was very good. No problems returning and receipt confirms no unexpected charges. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

GOTHENBURG, SE - Reviewed by MIKE - 01 August 2018

" great car also "

" smooth operation and convenient location across from terminal "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by MICHAEL - 17 July 2018

" In particular there was very efficient service at the airport drop off. "

" We were given a free upgrade as the car we ordered wasn't available which we were very pleased with. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

GOTHENBURG, SE - Reviewed by MALACHY - 16 July 2018

" Excellent service "

" The only let down was there was no adaptor to charge the car at a charging station "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by MARTIN - 14 July 2018

" Very competitive and part of easily accessed car hire complex. "

" Great experience. Could upgrade to a larger car at a reasonable rate on arrival. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by RICHARD - 12 July 2018

" Good "

" Good "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

STOCKHOLM, SE - Reviewed by DUNCAN - 03 July 2018

" The booking process was simple and everything was in place on arrival. No downside whatever. 10/10 across the board. "

" The staff at Arlanda were very friendly and helpful. The additional damage that I pointed out on collection was noted and entered into the system quickly and efficiently. Drop off was also fast and efficient and the staff at that end were also friendly and pleasant. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by NICHOLAS - 02 July 2018

" See comments above "

" The only problem is that it is not made clear anywhere (except at the Hertz Counter at the remote Car Rental Centre) that Thrifty rentals are actually handled by HERTZ! I spent over 30 minutes wandering round the airport terminsl ams bus stops trying to find some reference to Thrifty - eventually I asked at Airport Information desk who immediately pointed me to bus to Hertz/Car rental centre and commented 'it's a very common question!' Perhaps you should make it clear when booking that you have to go to Hertz to collect the car. To he fair, even the Thrifty Sweden website does not mention that! Otherwise, a very efficient service and great car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by JULIE - 28 June 2018

" Car was better than expected. Collection and drop off quick and easy. Would certainly use again "

" Great service. Friendly and efficient. Will certainly use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by STUART - 22 June 2018

" Efficient and as stress free as these things can be "

" This is the 2nd time I've used Thrifty recently and I have been impressed with their pricing and service and would definitely use them again "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by ADAM - 22 June 2018

" Simple and easy "

" Everything was perfect, only thing is that some damage was missing from the initial car report and it was pretty dirty on the outside, as it's a busy time for the car rentals I am assuming they didn't have time to wash it before I picked it up. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

STOCKHOLM, SE - Reviewed by MICHAEL - 21 June 2018

" Seemed easy enough! "

" There is no Thrifty in Stockholm airport - it is fulfilled by Hertz, and the signage could be better. Some charges e.g. refuelling cost, are not detailed in the T&Cs, and are disproportionately expensive. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by MARK - 21 June 2018

" Very easy process,5 minutes to pick up & 2 minutes to drop of. Added bonus of a free upgrade of vehicle. No hidden costs. Highly recommend. "

" Appreciated the free upgrade "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GOTHENBURG, SE - Reviewed by MARTIN - 09 June 2015

STOCKHOLM, SE - Reviewed by BEN - 03 June 2015

" My daughter had chicken pox and so we were not able to travel. I called up within 48 hours to cancel. I was told because it was within 48 hours I could not cancel. I was not looking for a refund I simply wanted to explain that we were not allowed to fly and couldn't pick up the car so no one was waiting around for us or wondering what had happened. I was very rudely told that I couldn't cancel within 48 hours as that would trigger a refund and I wasn't entitled to one. I explained that I was trying to help you not me, but was just told that I would effectively be a no show. Maybe it was my emotional state due to the illness of my daughter but I was very upset about the way that I was spoken to and will never use AE again. "

" Didn't travel "

STOCKHOLM, SE - Reviewed by CAROLINE - 24 February 2015

" Easy-to-use website for booking, very competitive prices "

" Pick-up and drop-off easy and straightforward "

STOCKHOLM, SE - Reviewed by MARK - 30 June 2014

" Auto Europe are excellent as ever - thisbooking was a little less good than normal as the provider was a budget firm. Also on my reservation sheet it was not clear how I was to get from the terminal to the rental site - I realised that iw as to phone them but it would have been easy to miss that. "

" This is a budget operator and it shows a bit. Check in self service online. They provided not even a basic map. No offer of sat nav. And the location is well away from the airport on a business park attached to a long term car park - that said it was a little (not massively) cheaper than the bigger names which helps in Sweden where renat;s are pricey. The car though was fine, albeit that the petrol was 7/8 full not the 8/8 shown on the form so I ended up losing out slightly. "

GOTHENBURG, SE - Reviewed by NEIL - 28 January 2013

" Excellent cost effective solution to Car Hire! "

NYKOPING, SE - Reviewed by WAI - 26 June 2012