AUTO EUROPE TAMPA, UNITED STATES Car Rental Reviews

TAMPA, US - Reviewed by GILBERT - 12 September 2025

" good value "

" okay but not as good as alamo "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by MARTIN - 02 September 2025

" Communication with Budget has been very poor. I will be very disappointed if Budget are found to have overcharged us for the hire of a car seat and will want reimbursement for the overcharge. Overall a very disappointing experience and puts a dampener on what had been a very special holiday "

" I am very disappointed with the service provided by Budget. I am still trying to get an answer to possible overcharge of local costs for a hired child seat. Charge $186.38 when we expected the cost to be no more than $65. The time taken to process at Tampa airport was lengthy. Not enough staff to cope with the number of customers waiting to pick up cars. There was then a second lengthy wait to pick up the child seat. The vehicle was not of a high quality. The interior was very shoddy and not particular clean. The back door of the vehicle driver side never opened during the entirety of the car hire. All in all a very disappointing experience and still awaiting a response regarding possible overcharge by local budget office. Amy help in trying to resolve this issue would be much appreciated. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 5

TAMPA, US - Reviewed by ROBERTO - 28 August 2025

" . "

" the only problem is the tolls. Every company tries to rip you off and don't make it clear on the process. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TAMPA, US - Reviewed by RICHARD ANTHONY - 27 August 2025

" No problems with Auto Europe, just disappointed with Alamo, and the fact that we wasted quite a bit of time and money travelling to Orlando airport, and another Alamo agency 10 miles away from our location, as we had been assured we would be able to exchange the vehicle for a matching size of vehicle. We needed the same size, not smaller, as we would then struggle to get our cases etc back in for the return journey from Orlando to Tampa airport. "

" We had an issue after 3 days of the hire period (3 weeks in total) whereby the key fob stopped working. This meant we had to use the key within the fob to open/lock the doors, but when opening would set the alarm off every time. Very frustrating and noisy. We contacted Alamo who directed us to various agents with a view to changing the car. We arrived at 2 separate rental stations and were told they did not have any cars available to match what we had (7 seater), even though we were told on the phone that we would be able to collect a new car. I contacted Alamo management via email and explained the above. No further effort was made to help the situation. We did incur quite a few costs buying batteries in the hope that would fix the problem, but this did not. Also travelling to the car rental agents to hopefully swap the car, we travelled through quite a few tolls which we have now been billed for. Overall it has been quite an annoying experience. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 1

TAMPA, US - Reviewed by ROBERTO - 21 August 2025

" Very efficient staff, smooth operation All perfectly fine "

" Very efficient and helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by ANTHONY - 19 August 2025

" I've used Auto Europe in the USA multiple times and in Italy also and have always had a good experience. "

" Arrived at the counter an hour early and rather than advise that we were early we were met by a very hostile and aggressive man. I told him I would return in an hour rather than pay for an extra days hire. When I returned I told him that I did not want to purchase any additional extras however he signed me up for an additional roadside assistance plan for $200 without getting me to sign or agree to it. He did not bring it to my attention and I only noticed it a few days later. I complained to Hertz Customer Service who investigated and cam back to me a week or so later and voided the charge. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TAMPA, US - Reviewed by MARK - 19 August 2025

" Car was too small for my needs but price as reasonable "

" Not enough staff at pick up desk Waiting too long "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TAMPA, US - Reviewed by RONALD - 17 August 2025

" Very good service all round "

" Very pleased with Thrifty's service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by STEPHEN - 14 August 2025

" Using Auto Europe always seems to provide the best value (if not the best price) with the level of insurance cover etc. making it extremely easy to pick up the car without the constant sales pitches from the rental company "

" No cars left in the required class, so was given a free upgrade - delighted! The only issue was some wear and tear to the rear upholstery, but nothing that caused any issues - Alamo staff as always were polite and helpful! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TAMPA, US - Reviewed by KEITH - 03 August 2025

" The Car drove well but it used a lot of fuel which i have told them about. They also took $200 Dollars out of my holding credit Card on same day as hired, i only noticed this on my return home. this i believe should not have been taken and i should receive a Credit back on my card, hopefully you can help me with this. And no damage on the car when returned. on your side i could not be happier with the cost and service you have given me so far "

" HI I had a problem with the fuel Gauge when i returned the car i mentioned that although i only drove 524 miles i filled the car up fully twice and topped up once. also i have noticed that they took $200 dollars out of my credit card the same date of hire for to block the deposit ??? this has not been returned to me at this time. i have always hired from Dollar and i'm a Dollar Express member, but for some reason they took it this time, never before. i also got yesterday a full report of no damage to the Vehicle. could you chase up and help my refund please. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TAMPA, US - Reviewed by MICHAEL - 22 July 2025

" Have used Auto Europe many times and always impressed with the service. "

" Very fast check in - car was ready & clean. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by STEPHEN - 21 July 2025

" Fairly straightforward worked well "

" Full to empty expensive "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by GRANT - 20 July 2025

" Drop off experience was super efficient and quick. "

" Pick up took quite some time. First person In the terminal building sent us down stairs to the desk there. Woman wasn't very friendly and took her time. Didn't really explain much. Car was pretty small for our luggage and a small foldable wheelchair. I asked if they had anything bigger. The lady told me to look at another car. The other car was much bigger, but she then told me it would cost an extra $80 per day which for 23 days would have cost 200% more than my original booking!! "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by JO - 17 July 2025

" Auto Europe are my go to company to book a hire car. The website is easy to use and the prices are always competitive. "

" Excellent service as always, the staff at Tampa Airport are always very helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by STEVE - 12 July 2025

" Easy website, efficient paperwork and competitive pricing. "

" One of my better rentals "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by IAN - 04 July 2025

" Very competitive prices- first port of call for all family members for car hire in US "

" Uneventful car hire for a change "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by JANE - 13 June 2025

" Read question 3 "

" No choice of car. Could not refil as could not find a gas station, and then we were in the airport. Was chaged about $12 a gallon. Totally unacceptable. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by IAN - 13 June 2025

" A full size car can still be a bit of a squeeze if you're 6'3" and weigh 280lb "

" Very friendly and competent staff "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TAMPA, US - Reviewed by ARTHUR - 07 June 2025

" In general Auto Europe were efficient and the communications were clear, however other than the original booking I had no reason to contact them so have no further feedback, "

" No staff at Thrifty desk. Only 2 staff members on Dollar desk resulting in approx an hour delay in collecting car. The car was in poor condition inside and out and within 24 hours collection broke down and needed to be replaced. Thrifty was not prepared to deliver replacement car to holiday address and said I would have to drive the car back to airport even though the guy from AAA said he could not guarantee the vehicle wold make the journey without breaking down again, "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 1

TAMPA, US - Reviewed by JAMES - 05 June 2025

" Very good "

" Very good "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by ROBERT - 04 June 2025

" All good thanks "

" We were dealt with relatively quick and on the road soon after. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by CLIVE - 04 June 2025

" Hired car for a month. Very competitive price. Pick up & drop off was seemless. Car almost new & spotlessly clean on pick up "

" Excellent counter staff helpful & attentive "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by COLIN - 02 June 2025

" All in all and enjoyable rental with no major issues "

" Only issue I had with the vehicle was the cleanliness of windscreen but otherwise staff etc were all very attentive and polite. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

TAMPA, US - Reviewed by RONALD - 30 May 2025

" No problem with auto europe "

" Good car. When i returned the car to the airport, there was no one there to receive the keys and inspect the vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

TAMPA, US - Reviewed by ANTHONY - 27 May 2025

" Nothing negative well done excellent service "

" Excellent experience from beginning to end staff, car all excellent will definitely use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by MANON - 27 May 2025

" Good "

" At Tampa Airport there was only 1 assistant who was dealing with a customer when we arrived who was also having some problem we attempted to use the self checkout but it would not accept our credit card (the one we used to book and pay) consequently we waited over 40 minutes to check out vehicle "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by GARY - 25 May 2025

" Great price and easy from start to finish "

" Very easy and simple pickup and drop-off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by JOHN - 22 May 2025

" Cant say enough how happy with the experience. Great price and everything worked out so smooth. Perfect "

" Super smooth experience with Thrifty. I arrived at the desk they only asked for my name and drivers licence. Employee passed the car keys and told me which bay to find the car. Car was exactly as expected, tidy and fully fueled. Upon return I pulled into the return area, employee scanned the car barcode told me where to park and said to leave the keys on the seat and I was done. Perfect, so easy! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by MALCOLM - 21 May 2025

" Very smooth, nice and easy after a long flight. "

" Very smooth, nice and easy after a long flight. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by SHAUN - 16 May 2025

" Great communication from start to finish, found it easy to find what I want and when comparing prices got a great deal. Everything as described and the whole experience was easy and stress free. "

" Excellent service from start to finish, car was virtually new and staff friendly and helpful. No pressure and no hassle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by JO - 13 May 2025

" All good with Alamo! You get what you pay for. "

" Alamo were great on arrival as normal, friendly and helped with getting the right car for us. Drop off was not the same! There was not one luggage trolley at the Alamo drop off (There are four places you can pay for a trolley in the area), we had three piece of luggage each and there was no way we could carry them to the terminal which is in a separate building. We asked for support and who to contact and were basically told not there problem! Then a member of staff came over and I asked the same thing and he went out of his way to help my wife find two trolleys from elsewhere in the building. Otherwise we would still be stuck there now most probably! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

TAMPA, US - Reviewed by MARK - 09 May 2025

" Easy to book and can change hire companies if price reduces which is excellent and helpful "

" Got to the counter at 9am and was only person there. Young lady was very polite, offered there usual extra stuff but declined all except pre paid fuel... Which she excepted without any hard sell. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TAMPA, US - Reviewed by ANDREJ - 02 May 2025

" all good "

" All was quite good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

TAMPA, US - Reviewed by DAVID - 14 April 2025

" Good "

" OK "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TAMPA, US - Reviewed by JEFFREY - 08 April 2025

" AutoEurope always seems to have the best prices and good choices for USA hires. Also, a very useful feature: can cancel and rebook if the price drops after booking. "

" No pressure selling of unwanted options at pickup, car clean and in good condition, no drama at dropoff "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TAMPA, US - Reviewed by JAMES - 05 April 2025

" Excellent value service "

" A very good all round service thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by NEIL - 03 April 2025

" Very competitive price. "

" Service was good. The car was quite old and definitely smelled of cigarette smoke. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TAMPA, US - Reviewed by MINESH - 29 March 2025

" Website easy to use and informative. Would like for it to mentioned extras that need to be purchase ie break down "

" Very poor quality car. Needed servicing which eventually cause the car to breakdown and I wasted 6hrs of my holiday getting it changed. Breakdown cover was not included and had to purchase this at collection. Tricked into buying an additional tank of fuel by telling me it's the cheapest and then find out it's cheaper 2 miles away "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 2

TAMPA, US - Reviewed by IAN - 26 March 2025

" Professional staff and good quality car "

" Quality experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TAMPA, US - Reviewed by DEREK - 23 March 2025

" Pretty good,but I have a query re a charge to my visa which I will take up separately "

" Appeared to be a bit of confusion in the paperwork and Avis' request for feedback.These indicated a hire from and back to Tampa for four weeks.Hire was actually from Tampa drop off in Houston after six weeks.Some of ppwk correct ,some not.But does not seem to have been an issue. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TAMPA, US - Reviewed by ADRIAN - 19 March 2025

" I think Auto Europe is brilliant, booking no problem, very competitive pricing, I did phone the guys to clarify something and they were very good. I have rebooked with them for later in the year, and if that goes well will certainly become my go too car hire for USA. Thnx Guys, well done! "

" I have used Alamo for a great many years, I was a bit cheesed that I had hired a full size SUV which experience tells me has on board Sat Nav, on this occasion it didn't work, took a bit of hassle sorting it out, eventually, I was given an accessory sat nav at no cost, but these are not particularly good and did actually put me in a muddle a couple of times. So the issue was sorted but it did seem like they were doing me a big favour!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

TAMPA, US - Reviewed by ANDREW - 18 March 2025

" overall a good experience "

" check-in agent at pick up time in a hurry to go off shift and therefore level of service not as good as one would have expected it to be "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by JEFFREY - 14 March 2025

" The autoeurope process worked well - just very disappointed in the Dollar experience. "

" We paid more to get a Honda but got a Ford Edge with 63000 miles on it. Despite completing all the documentation prior to check in, there was a long queue and it took over an hour to get the car. Dollar said it was a busy time but all the other rental providers were ok. Won't use Dollar again. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 5

TAMPA, US - Reviewed by LLOYD - 06 March 2025

" Auto Europe had decent prices and the website was easy to use. "

" I got 20 miles from the airport and a warning light came up on the dashboard saying oil level is too low. I had to stop at a garage and put in oil. I sent a complaint to Budget customer Services asking for a refund for the oil but I have not had the decency of a reply. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

TAMPA, US - Reviewed by CHRISTOPHER - 05 March 2025

" Always good but as Travel Agents I would prefer to sell using DriveAway but their prices are generally very poor "

" We were definitely lucky this time as I must admit that I really try not to use Budget/Avis because of there dreadful service but price on this occasion decided and we were lucky. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TAMPA, US - Reviewed by CHRISTOPER - 26 February 2025

" Very nice cars and fast service. "

" Was very speedy to collect at Tampa and even easier to return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by NEIL - 14 February 2025

" as above "

" Their system can only issue rental agreements for 30 days (my booking was for 34) and so they asked me to email them after 30 days so they could email me a new agreement for the remaining days. i did so but when it came it said that the new agreement was from 7/2/25 @ 10:27pm to 7/2/25 to return buy 11:05pm! The actual return date from the prepaid voucher was 11/2/25 @ 8PM. I got on to them again and eventually it was corrected. Then I noticed some charges from Alamo on my credit card. Again i got on to them and they said it was an error and would be refunded. To date they are still showing on my credit card account. Very Stressful and not very professional. "

Value for Money: 4
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by KEVIN - 08 February 2025

" As always, AutoEurope were very competitive with their prices and good availability of cars, across a range of providers. Refunds are processed quickly when pending bookings are cancelled. "

" This was a seamless car rental experience, very efficient and friendly, with no problems. I have found Alamo across the USA to be an excellent car rental provider for many years; a very trusted brand for me. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by GERALD - 23 January 2025

" Very good "

" Nice clean car. Very pleased. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by ALAN - 14 January 2025

" My experience of Budget was awful. They wee incapable of providing a properly working vehicle, the staff were unhelpful, and in some instances appallingly rude. "

" All three cars I was given during rental developed faults. Staff at Orlando Airport, where I returned cars 1&2, incredibly rude. Third car developed fault. Was told by call centre operator that I could return faulty car to any budget location. Arrived at nearest Budget location and asked for replacement car. He looked at me as if I was mad and said I'd have to call round every centre to ask if they had any available cars. Decided to live with no music, no sat nav and only partially working air con rather than go through the ordeal of returning another car any longer . Also turned out front bumper of third car was held in lace by cable ties. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 1

TAMPA, US - Reviewed by STEPHEN - 12 January 2025

" Good Auto Europe experience however Budget let themselves down "

" Vehicle was not cleaned thoroughly as the interior was covered in dog hairs I did not notice on pick up as it was very late at night Vehicle had a noise from rear axle and/or rear wheel bearing "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

TAMPA, US - Reviewed by LEON - 04 January 2025

" Good value offer and no hidden charges "

" Very helpful staff, clear terms and conditions and no hidden charges "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by BRIAN - 20 December 2024

" Very smooth and straightforward rental. Vehicle supplied was brand new and very economical. Will look at using Auto Europe and Thrifty again in the future. "

" Check in very easy - no queues. Agent quite helpful although did try to upsell additional insurance and Road Toll package, both of which i refused. Rental Voucher showed fuel policy as being "Full to Full" although agent charged for a full tank and instructed me to return the vehicle empty. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by RALPH - 13 December 2024

" Always good value with Auto Europe and especially the added insurance for peace of mind "

" Quick and efficient service and always good service "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TAMPA, US - Reviewed by JUDITH - 12 December 2024

" Auto Europe _great Hertz _ poor "

" Unhelpful staff "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TAMPA, US - Reviewed by STEVE - 06 December 2024

" Always happy with Auto Europe and have used you many times and will continue to do so whilst you remain as efficient as you are and your prices stay competitive. "

" Counter staff at pick up are so slow, especially annoying after a 16 hour travel day. The drop off concerns me. This trip the guy didn't even look at the car he just said leave the keys on the dash and went back to sitting on a wall talking to his mates. By the time I arrived in the Terminal I had the email receipt and it showed a charge of $1.26 !! I enquired at the counter (waited another 15 minutes) and they had no idea what it was. Thankfully it hasn't been charge (as yet) to my credit card but if it is I will let you know. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TAMPA, US - Reviewed by COLIN - 02 December 2024

" Booking thro' AE straightforward and great value. Always check website before any other site for our rentals "

" Lots of confusion at counters during pick-up. Transpired there was a lack of vehicles. Since found out that this may have been partly due to increased demand following the two recent hurricanes. Distinct lack of communication tho' with many of in the queue standing around for an hour or so. That apart good quality vehicle and service. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by MICHAEL - 27 November 2024

" Not a good experience with Dollar this time which is the first time this has happened as they are normally excellent "

" The customer service person to collect car was incredibly slow. Would not use booking ref but name and then got name wrong . It took 40 mins despite having all correct paper documentation. Then first car we had to reject as it had piece of bonnet / windscreen wiper hanging off . "

Value for Money: 8
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 5

TAMPA, US - Reviewed by CHARLES - 26 November 2024

" Easy as always, my go to provider, always competitive, easy to use website to book and manage by bookings "

" Nearly new car, no upsell, fast and efficient service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by ADRIAN - 25 November 2024

" Auto Europe are a good company but there was clearly a gap in communication between auto Europe and budget. "

" Budget charged me for all Things that I had already paid for and I am still arguing for a refund. "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 3

TAMPA, US - Reviewed by KEVIN - 24 November 2024

" Easy to book, competitive price, quick confirmation. Answered query on phone quickly "

" First car provided had out of date plates, had to be changed, second car had issues with lane assist, only when on third car did things settle down "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 6

TAMPA, US - Reviewed by RONALD - 24 November 2024

" Would definately look at Auto Erope again for vehicle rental "

" Vehicle was almost new with low milage "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TAMPA, US - Reviewed by WILLIAM - 20 November 2024

" Uesd auto Europe a few times now and it's always been an easy trouble free experience. "

" A very nice clean car, but because they were short of cars I had one with damage to the front. It was no problem it drove well though. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TAMPA, US - Reviewed by RUSSELL - 18 November 2024

" Great price and quality and a breeze to deal with "

" Gave me a great car, I said we need space and got given a huge grand wagoneer, which was very luxurious Looked like all the cars they had where high spec "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by ALAN - 07 November 2024

" Excellent Service "

" Very understanding and efficient when we had to return car early due to hurricane milton "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by BRIAN - 05 November 2024

" When we arrived at the desk there were 4 people in attendance, within 5 minutes this dropped to just one person . The queue was quite long and very frustrated with the situation. "

" When we arrived at the desk there were 4 people behind the counter , within 5 minutes there was only 1 person . The queue was long and very frustrated with the situa "

Value for Money: 8
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 9

TAMPA, US - Reviewed by SCOTT - 03 November 2024

" The hire was good value for money and included all the extras before arrival which was great. I think free navigation should be included in all car rental. "

" Pick up of the vehicle was smooth at the desk but not at collection, there was no clear instruction about where the keys would be and there was a lot of people waiting to collect their car with only one person on duty. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 10

TAMPA, US - Reviewed by JAMES - 03 November 2024

" Great car "

" No problem "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by ROSS - 30 October 2024

" Please see above. "

" All fine, so I'm happy to leave the default scores at 10. I do have one question, though. I needed to extend my trip by just over one day, so I tried calling Dollar but got no answer. I then looked at your booking voucher, and it said: "* If the vehicle is returned more than 12 hours after the scheduled drop off time, the local daily rate plus a fee of $12 USD per day with a maximum fee of $60 USD. A rental deviation fee of $10 USD will also be charged in the event of later return or extension." In fact, I was charged $82. Would you clarify why, please? Many thanks. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by MANDY - 26 October 2024

" Perfect "

" Perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by GARY - 18 October 2024

" Always great prices from Auto Europe and choice of vehicles very competitive prices "

" Excellent speedy service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by ANDREW - 12 October 2024

" Auto Europe always fantastic but will think twice about Budget in the future especially as I am returning again in May/June 2025 "

" On arrival at Tampa airport at the stated time I went to pick up vehicle was informed of a location previously stated , nothing there went back to office in garage and was given an upgrade and a new location and guess what nothing there either , by this time my wife and myself were getting seriously fed up due to having travelled all day from Edinburgh to Tampa with a four hour wait in Newark ,so it was back again to the garage office and eventually after 30 mins eventually got a SUV which was not also what I wanted and was not exactly clean internally,as I do not particularly like them but we took it due to late timing and a fair drive to go to our destination. Also returned the vehicle three days early due to travelling home early due to an imminent hurricane , not a word of thanks . "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

TAMPA, US - Reviewed by WILLIAM - 01 October 2024

" Used them more than once, voucher readily accepted by car rental companies. "

" Very clean car inside and out. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TAMPA, US - Reviewed by JOE - 29 September 2024

" Can recommend Alamo tampa airport "

" Excellent service from the staff and new cars was a major plus "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by KEVIN - 29 September 2024

" Everything in the booking process was as describbed. We are a returning customer and will be again. "

" The vehicle was not clean and appears to be the "norm" when collecting from Tampa. The vehicle had back damage on collection and we had to notify the chap on the gate who scans you out. He kindly inspected and completed some paperwork. Outside of this all was well. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TAMPA, US - Reviewed by STEPHEN - 27 September 2024

" I have no challenge with Auto Europe and always found you easy to deal with and your website is easy to use, my problem is with Dollar "

" The car they gave me was appalling. It had 75k miles on it and full of dents and scratches. I told the desk and their response was "take photos of the damage". However after two days the car was making awful noises from the wheels and brakes so I felt unsafe and took it back to exchange it. The second car was better but still had scratches and dents, Sadly I have found with Dollar that their cars are now some of the worst available. I will try and avoid them in future. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 1

TAMPA, US - Reviewed by CRAIG - 27 September 2024

" Overall Europcar gave an excellent, value for money service "

" Overall I am very pleased with the service offered by Europcar. The only slight issue was that there was only one person on the counter at Tampa Airport. She was clearly doing her very very best, but there was a queue, and some of the other clients in the queue were less than polite to her. Arguably this is not Europcar's issue, but I feel that there should have been more staff at the counter. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 8

TAMPA, US - Reviewed by JOHN - 21 September 2024

" All good until dropped car off where they tried to charge me extra for no reason "

" try to charge me extra upon drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 2
Condition of the Vehicle: 10

TAMPA, US - Reviewed by MATTHEW - 16 September 2024

" Quick and easy booking, consistently good prices, easy to cancel and re-book. "

" Effortless service, no upselling techniques, no problems with the rental car or any hidden fees. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by MARGARET LAURA - 14 September 2024

" I would suggest Auto Europe contact Dollar at Tampa International Airport and ask why they charge $75 in exchange for paying $1.75 the cost of a car going over the Sunshine Skyway. I expected a handling charge of possibly up to $20 but I was ripped off having to pay £73.25! "

" on arrival I had to allow a security deposit of $500 to be taken on my credit card, no problem, that was fine with me. however I only got $425 returned to my card. I would suspect they took the $75 dollars for a $1.75 toll charge for the Sunshine Skyway in Tampa which would only accept cash and I had only a card to pay with. The Guy in the toll booth said that dollar would have to pay and they in turn would charge me. $75 is an excessive charge. American toll booth that did not take a card is ridiculous. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by WILLIAM - 14 September 2024

" No comment "

" We were diverted to Miami and the staff in Miami airport were less than helpful and I was very disappointed with their attitude. However, the staff in Tampa were excellent when I picked up the vehicle. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by PETER - 13 September 2024

" Easy, painless experience. "

" Always good with Alamo. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by MICHAEL - 10 September 2024

" Overall a good experience. Will book again if the price remains competetive with Zero Excess and ability to add the Gold package (free tank of gas plus up to 3 additional drivers per rental). "

" Had a delay getting the additional drivers added correctly to the rental at the Counter. The paperwork kept adding a driver who had previously been added on my last rental (which was in Seattle) & was not with us this trip. Took ages to get that additional driver removed from the agreement. The exit from the carpark was also extremely slow as not sufficient desks open and a Q had formed. Otherwise great. Good selection of cars were available (unlike 2023 when only two premium SUV's were available and the one best suiting our need had not been cleaned properly. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by JOHN - 07 September 2024

" Great "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TAMPA, US - Reviewed by EDWARD - 30 August 2024

" Easy booking, great communications. "

" Excellent experience. Really helpful.when our flight got cancelled and we needed to change the drop off location to a different airport. First class. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by CHRISTOPHER - 28 August 2024

" It was okay the previous 3 weeks was with Budget (same company) where the car was very good but they just ripped us off over toll chary "

" Windshield leaked when it rained hard which was often "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 6

TAMPA, US - Reviewed by PAUL - 27 August 2024

" Over all AE very good and competitive prices. Dissapointed with SIXT although vehicle was good. "

" After arriving on a long flight, was coaxed into paying an exhorbitant amount for all inclusive tolls which I never needed. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by JOHN - 19 August 2024

" Fast easy pick up, no hard selling. Good clean car. return easy peasy. "

" Straightforward pick up with no 'hard sell', Drop off equally easy. Car was in great condition. Alamo is a good choice for this frequent user. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by KEVIN - 13 August 2024

" Very good hire company "

" Very good hire company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by MARC-DANIEL - 11 July 2024

" Car was ok - not given a choice, drop off easy Partner for europcar (fox rentals) very low rent "

" Slow partner agency had to take video of the vehicle myself "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 8

TAMPA, US - Reviewed by STEPHEN - 09 July 2024

" Please see above comments. "

" Everything was fine but thought it was a bit mean taking out the as card so sat nav could not be used. Other hire cars all provided satnav without charge. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by DAVID - 09 July 2024

" All very good "

" Excellent all round service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TAMPA, US - Reviewed by IAN - 18 June 2024

" Auto Europe were the cheapest at the time of my booking. Everything online was simple enough "

" Arrived at dollar counter that is shared with other car hire companies... waited 20 minutes as only 2 members processing bookings. Not just dollar bookings but other companies so that was a bit confusing at first. the car was in good condition but having used dollar before it did have high mileage. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 8

TAMPA, US - Reviewed by IAN - 11 June 2024

" N/a "

" N/a "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by IAN - 09 June 2024

" Perfect check in and drop off. "

" Perfect check in and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by RONALD - 07 June 2024

" Not too sure about Dollar as the employee was not too pleasant. Will probably use Alamo next time. "

" We had the full insurance package but the employee tried to sell us extra cover which was declined. There was no choice of car. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by MARTIN - 05 June 2024

" Booking was good, although do not seem as competitive as you used to be "

" Car was a bit tatty in terms of cleanliness and dents, but other than that it was a good car and exactly what type we wanted "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TAMPA, US - Reviewed by JOHN - 30 May 2024

" The car wasn't brand new but it was clean and maintained which made it a bargain and provided for confident motoring "

" Pick up was excellent with no pressure. Advice given and a photo of the car sent prior to pick up. Drop off was as easy with plenty of time given to collect everything. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TAMPA, US - Reviewed by RODNEY - 30 May 2024

" Hit the spot throughout "

" Easy to navigate website ... great communication... excellent service at the airport for pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by STEPHEN - 25 May 2024

" No problem with Auto Europe, a little disappointed with Dollar especially drop off. When we pulled into the drop off zone a guy in a black t shirt (no badge to identify him) who walked around the card before I even had got out. He walked off giving a thumbs up without a word being exchanged. There was nobody to ask anything. I went to the desk and enquired and asked them and they confirmed that is the drop off procedure and that I would be emailed a final bill but I shouldn't have a bill as I was all prepaid. Should I get a bill of any sort how can I possibly put my case after the car has gone back and I am 4,500 miles away!!?? "

" The vehicle had 66k miles on the odometer and ran accordingly. I think there is a disconnect between what we book and what we get. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 6

TAMPA, US - Reviewed by NIGEL - 20 May 2024

" Booking very straightforward "

" Florida car hire cost has increased significantly in last year or so probably doubling. It is now a large part of a holiday cost. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TAMPA, US - Reviewed by BRIAN - 19 May 2024

" Ability to amend booking, helpful staff. "

" Good car selection "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by ANTHONY - 13 May 2024

" Overall experience was great. What let it down was the cleanliness of the vehicle. Inside there had been juice or coffee spilt in the cup holder and coin pocket. There was birds droppings that hadn't been cleaned away properly. Vehicle had a very scruffy appearance with lots of paint missing at the trunk area. "

" Overall experience was great. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

TAMPA, US - Reviewed by KENNETH - 08 May 2024

" Have lodged complaint with yourselves and am waiting for an outcome. "

" Have been charged for a service I neither asked for nor wanted. Basically, I have been conned. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by PAUL - 07 May 2024

" Always use Alamo, good prices "

" So smooth, nice car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by JAMIE - 07 May 2024

" Excellent and much cheaper than others. "

" Car and service mostly excellent but had to argue against a refuelling charge. This was processed quickly though. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

TAMPA, US - Reviewed by ALISTAIR - 07 May 2024

" N/A "

" N/A "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by JOHN - 06 May 2024

" Satisfactory "

" More information about the car which was a hybrid would have been useful. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 10

TAMPA, US - Reviewed by GARY - 05 May 2024

" I have. used Auto Europe previously and find them efficient and competitive. I was even permitted to transfer my earlier booking when Dollar USA had a Sale on. This saved me quite a bit of money. "

" There was no wait at the Dollar counter, so that started well. However, when I picked up my vehicle there was only one Intermediate SUV available at Tampa airport, so nothing to choose from. They said if I waited about 20 minutes they could have some other vehicles brought to the airport. The Nissan Rouge had 47,000 miles on the clock, so was far from new. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 6

TAMPA, US - Reviewed by IAN - 30 April 2024

" Efficient service and quality car "

" Long line on pick up "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TAMPA, US - Reviewed by CASSIANO - 26 April 2024

" Everything was great! Start to end! "

" Yes nice people! Straight forward "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by GARY - 12 April 2024

" All went well and to plan which is helpful when arriving and leaving for home, very happy with overall service - thank you "

" All went well and to plan which is helpful when arriving and leaving for home, very happy with overall service - thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by ALLAN - 28 March 2024

" Good price and good selection of options. Easy to book and car hire company at the airport expected me and was generally very smooth "

" Didn't have any of the right size car available guy had to disappear from the counter for some time to check. Eventually came back and said "he had made an executive decision to upgrade me" which was fine. Did however give me the bring back empty fuel option that I said I didn't want. did not realise this until I had returned the car(with a full tank). However Budget have promised to refund me this. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by MICHAEL - 28 March 2024

" Lovely car excellent service "

" Very happy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by KEVIN - 26 March 2024

" b "

" v "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TAMPA, US - Reviewed by GRAEME - 25 March 2024

" It seems that information is not shared with SIxt "

" Sixt did not have your order details and wanted to charge for extra insurance I already had and try to get me to up-grade for $180 They also don't have a solution for sunpass payment which is frustrating for driving in the US "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

TAMPA, US - Reviewed by NEIL - 21 March 2024

" Booking with Auto Europe was clear and uncomplicated. Sixt, were terrible! Do not use them! "

" Real hard sell despite the fact that I told them I had taken out addition insurance. Really pressurised tactics, regarding upgrading the car, additional insurance and toll pass, which I did't appreciate after a long fight. She implied the car wasn't big enough for 3 passengers, it was huge! The car brakes were intermittently clunky , making a grinding sound as if something was loose. There was no windscreen washer fluid, discovered when I needed it. In a nutshell, I would never use Sixt again. Misty was a terrible, hard-hitting server, possibly under instruction. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 5

TAMPA, US - Reviewed by ALAN - 20 March 2024

" Booking wit Auto Europe was easy and quick. The deal with Premium Coverage Insurance was good value for money and provide reassurance that unexpected extra costs from excess charges would be avoided. "

" Long wait in the queue at Check-in. Despite completing on line Precheck with promise that there would be no delay, there was no Precheck service. Counter staff were unconcerned by customers' queries re length of delay. Not what you want after a long flight. "

Value for Money: 9
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by WILLIAM - 19 March 2024

" Not overly impressed "

" Not nearly as good or efficient as Alamo "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 6

TAMPA, US - Reviewed by GARY - 15 March 2024

" Easy "

" Easy pickup - no dramas at the collection desk & drop-off couldn't be easier "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by ROSARIO - 01 March 2024

" Love autoeurope, not surre about dollar "

" good experience, nice welcome but not happy with the response in regards to toll charges "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TAMPA, US - Reviewed by ROBIN - 27 February 2024

" please pass on this info as no one seems to care and there is nothing you can do about it as you have pre paid "

" after a 10 hour flight, at the Dollar desk there was about 12 desks and only 2 people serving. This took abut 50 minutes at the desk then still had to walk a distance to pick up car. This makes no sense as most people pre book so they know in advance how busy they are going to be at a certain time and should have the appropriate amount of staff or another system to allow people to pre book in so could go straight and pick up the car. This is frustrating after a long flight. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TAMPA, US - Reviewed by DAVID - 03 February 2024

" Car needed service before I picked it up. Dashboard warning sl the rental. Key fob battery needed changing. Warning on all the rental. Nobody at drop off. "

" Car needed service. Key fob battery needed changing. Nobody at drop off. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 2
Condition of the Vehicle: 4

TAMPA, US - Reviewed by IAN - 30 January 2024

" Easy to book Quick pick up and return Quality car "

" Quick, timely and professional "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by CHRISTOPHER - 11 January 2024

" Very good "

" Had initial problem with voucher but Eloise at auto Europe customer service resolved it for me "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by STEVEN - 10 January 2024

" As I said before. The car was fine but would have been useful knowing where to go out of the airport. No help there whatsoever and no sat nav "

" Ripped off at Tampa by being talked in to a full tank of fuel. We were told it would work out the same price as a garage but it was actually much more. No offer of a sat nav so I had to use phone. First thing we did was get lost. Dread to think what my phone bill will be. Maybe making sure people know where they're going is more important than other expensive unnecessary extras "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TAMPA, US - Reviewed by IAN - 30 December 2023

" ????? "

" ?????? "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

TAMPA, US - Reviewed by CAROL - 30 December 2023

" I Have used Auto Europe many times and never had any problems, I will certainly use again and would definitely recommend to friends. "

" From picking up the car to returning the car it all went very smoothly. Great service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by DEBBIE - 27 December 2023

" Booking was easy, price was excellent and pick up and drop off was painless. The best experience of hiring a car in USA we have ever had "

" There was a short delay at hire desk, but it was Thanks Giving, gentleman who we dealt with was polite and the whole process went smoothly and without any issues Very satisfied. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by ANTHONY - 18 December 2023

" No more comments "

" The car I received had 50,000 miles on the clock and clearly needed a service, and I had problem swapping it. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 1

TAMPA, US - Reviewed by JOSEPH - 17 December 2023

" Auto Europe rental rates are extremely good value for money "

" Quite a long wait at pick up counter. Very pleased with the vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by GLEN - 12 December 2023

" Only real negative has been described above. "

" The pick up experience took forever and does not fill me with confidence of using Dollar in the future. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TAMPA, US - Reviewed by JO - 10 December 2023

" Alamo were great as normal, good helpful staff. Many thanks "

" Great service as always. Many thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by DENISE - 06 December 2023

" Great car and staff were superb. I think you could offer a better service for tolls. "

" My only complaint was that there wasn't enough staff on the counter inside the terminal. We waited 30 mins and were 3rd in the queue. When we left there was more than 16 groups of people waiting. How long they had to wait God only knows. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by ANDREW - 05 December 2023

" Dealt with the above issue "

" The only issue was that I had apparently and completely inadvertently booked an electric vehicle which would have been an impossibility for our rental. The charge of 301 further dollars to avoid, was not greatly received however, via Auteurope this was refunded. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 7

TAMPA, US - Reviewed by MICHAEL - 30 November 2023

" Always use auto Europe , great prices and never any problem re pick ups "

" Served immediately with no problem . Got car within a few minutes . Excellent "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TAMPA, US - Reviewed by THOMAS - 24 November 2023

" Lost half a day of my vacation returning my first car to Orlando. The replacement car also had issues with passenger airbag. Will never use Dollar again. "

" Feedback already submitted to Dollar. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 2

TAMPA, US - Reviewed by JOHN - 22 November 2023

" , "

" . "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 7

TAMPA, US - Reviewed by ALEX - 20 November 2023

" No issues with Auto Europe, however , Hertz didn't have any SUVs for pick up and sadly, no one to speak to at the pick up point about this issue. "

" I was expecting to pick up a Ford Escape, SUV type vehicle, but there were none available and I ended up with a saloon car, which wasn't what I had booked via Auto Europe. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

TAMPA, US - Reviewed by DAVID - 18 November 2023

" Waiting a fair while due to lack of counter staff "

" Need more counter staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by ROGER - 18 November 2023

" Good service from Autoeurope via web "

" Just one staff at check in desk Car have damage on drivers side which had an attempted repair I included this and a number of smaller dents on the appropriate form "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TAMPA, US - Reviewed by ANDREW KEITH - 18 November 2023

" Superb price, easy yo book . "

" Staff and process of getting the car was great , the car could have cleaned better , and there was quite a few scratches and marks on the car . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TAMPA, US - Reviewed by RICKY - 16 November 2023

" No issues "

" Good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TAMPA, US - Reviewed by EUGENE - 16 November 2023

" Our experience was OK but I would advise everyone to check exactly what is offered and whether Thrifty's advertising is actually what it seems. Unfortunately when visiting the USA we have found several car hire companies to be similar. "

" On arrival at Thrifty desk, we were greeted by the usual 'sell, sell, sell' attitude. Also we were advised straight away that our tyres weren't covered if there was a stone in etc. we would have to pay for the tyre and tow away! We had purchased a deal that stated tyres were covered, but were advised that tyres were only included if there was an accident! On the other hand Brittney, the manager at the pick up office was brilliant and helped us when we had to change our vehicle twice, through no fault of our own. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TAMPA, US - Reviewed by JAMES - 14 November 2023

" We will be pleased to book through Auto Europe again. We booked through another agent last year and was let down in Orlando Airport with a 2 hour wait to collect our car. We also thought it was good value. "

" We received the style of car we booked through Auto-Europe. Dollar were very efficient, no waiting at collection or drop-off. The counter assistant looked on her screen and advised us not to take the interstate 4, as there had been 3 accidents. We have never had any car hire service do this for us before. Very much appreciated and probably saved us hours in traffic. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TAMPA, US - Reviewed by WILLIAM - 12 November 2023

" Car was fine,just a good few bumps and scratches... "

" Overall very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

TAMPA, US - Reviewed by KENNETH - 09 November 2023

" See above "

" Everything very good until return when they tried to charge for a tank of gas despite my filling up before. It took a while to get through on the phone but eventually I spoke to a lady who cancelled the charge. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

TAMPA, US - Reviewed by DEREK - 07 November 2023

" Everything worked as it should except Thrifty had no cars left when I arrived at my destination. "

" Everything worked as it should except Thrifty had no cars left when I arrived at my destination. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by BRIAN - 05 November 2023

" Best yet "

" Exceptional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by RICHARD - 04 November 2023

" Very generic broker site. I'll just look for the best price again next time, no loyalty bonus on offer "

" Vehicle had mechanical fault. Contacted thrifty who said they would exchange it. When I went to the agreed depot for exchange they could neither process the exchange nor did they have a car for me. Complete farce "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 3

TAMPA, US - Reviewed by MERVYN - 04 November 2023

" Had EV car, first one had transmission check after 3 days, had to return it for replacement. EV charging in the US a pain in the arse, unable to download Shell, EVGo or Electrify America apps to UK phone, the Shell app for the EU is useless in the USA. This was a pain as the majority of DC chargers in the area I was in were on the Shell network. On the plus side, if you could get apps that worked, ChargePoint and FLO, there is an abundance of free chargers. "

" Long wait at airport counter "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TAMPA, US - Reviewed by CHARLES - 27 October 2023

" Easy booking, good website. "

" Long wait/lines for car pickup, not enough counter staff. Had additional fuel charges on final receipt, contacted budget for refund. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TAMPA, US - Reviewed by DAVID - 24 October 2023

" Excellent and simple service "

" Very speedy and sorted in minutes "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TAMPA, US - Reviewed by JASON - 22 October 2023

" Simple & easy booking, discounted rates and direct to the main agent - my go too supplier is Autoeurope for all my rentals. "

" Always try to use Avis - excellent service and quality cars "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by RALPH - 22 October 2023

" Easy booking and excellent pricing with full cover for excess included which was great peace of mind justiick "

" Quick pick up at Tampa and also drop off well organised and final bill emailed before I even checked in for flight home "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TAMPA, US - Reviewed by CHRIS - 21 October 2023

" Alamo are usually the best but disappointed due to no Alamo staff on their desk when we arrived as described above "

" We arrived after being up for 24 hrs+ to find that the Alamo counter was no manned and a sign saying go to Enterprise desk. When there the staff were not as good as other experiences with Alamo on over 10 prior Florida trips "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TAMPA, US - Reviewed by NICHOLAS - 17 October 2023

" I ordered an INTERMEDIATE SUV. I was told I had ordered an EV which would be a CHEVROLET BOLT ELECTRIC. This car is not an INTERMEDIATE SUV as we couldn't get our cases in the boot, as it's full of batteries. We then had to pay an extra $130 to get a petrol INTERMEDIATE SUV. Having driven around Florida if we had taken the smaller EV car we would have struggled to charge it. As their are little or no charging points and none where we where staying. I would hope to hear back from customer service with support in this matter. "

" Very poor service from Thrifty. Had multiple issues with the cars they supplied. One was illegal, only had one headlight and on day 2 the engine management light came on. Had to waste a whole morning exchanging the car. With petrol, tolls and holiday time wasted on their faulty car. No customer service call back. Cars high millage and old. Would not use again. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 1

TAMPA, US - Reviewed by RICHARD - 09 October 2023

" Good experience. Just ashame that I had to keep on checking to get the lowest rate. "

" Thrifty were quick and efficient "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TAMPA, US - Reviewed by MARK - 05 October 2023

" Excellent and friendly service "

" Very good service and a very good quality car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by BRIAN - 04 October 2023

" Used Autoeurope a few times now, always good. Great customer service when needing to make changes. "

" Good experience all round. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by PHILIP - 28 September 2023

" Car and service was good but the needle could have resulted in a serious accident especially if a young child had grabbed it. Please reply to me. "

" The car was only a few months old and in very good condition. It had been cleaned inside but the previous hirer was obviously a smoker of weed! This was not obvious at pickup as the smell of the cleaning covered it. However when we returned to the vehicle after being closed for a few hours or overnight the smell of the weed lingered and was still there when we returned the vehicle. The other more serious issue which could have resulted in an injury to the front seat passenger was an injection needle had been left in the passenger door pocket and not removed when cleaned. This could have resulted in the passenger receiving a stabbing injury if they had put their hand into the pocket without looking. I have a photograph I can send you. I passed this information to the staff member we returned the car to at the end of our stay and they told us to report it to yourselves. This should not have been allowed to happen. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TAMPA, US - Reviewed by DAVID - 26 September 2023

" Really competitive rental rates with Auto Europe. "

" Female rental agent friendly and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by ASIF - 22 September 2023

" Will recommend happy doing business "

" It's was easy and convenient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by MICHAEL - 20 September 2023

" Still happy to do business with AutoEurope but unsure about future bookings with Alamo. This was the 1st year we did not get the vehicle category we expected and the vehicle supplied was not in a clean state. Previous Alamo bookings have all been very good. "

" Very disappointed with the SUV provided by Alamo, not up to their normal standard, don't believe the SUV was a Premium SUV and most importantly the inside of the vehicle was not clean nor in good condition. There were many dirt scuffs on the inner roof lining, dirty dashboard area and most noticeably a large brown stain on the front passenger seat. Given the limited options on what was available, we decided to take the SUV (CADILLAC reg EVUJ35). Other than an 5 seater BMW SUV and the larger Chevy's & Fords it was the only other 7 seater offered to us. Disappointed all round but after a long flight one is not perhaps eager to push back & delay our onward travel. Also all of our family travelling in the SUV contracted Covid within the next 3 days, driver first, then followed by the other passengers 1 day later. Whilst we can't be absolutely certain about where we contracted Covid (which somewhat curtailed the 1st week of our vacation), our opinion & fears are that Covid was contracted whilst travelling in that SUV, particularly so given it's poor state of cleanliness throughout. Also seems likely, given all of us were only in close proximity when travelling in the rental from the rental pick up site. Also thought it was unusual that the Alamo representative in the pickup area, knew we had booked a 7 seater Premium SUV yet he called his Enterprise partner over who took us to the Large SUV's in the Enterprise area, not the Alamo area. I appreciate that Enterprise are Alamo's partner but typically their rentals are slightly cheaper with higher mileage. So we can only assume that Alamo didn't have the category we had booked available at pickup. In hindsight should have pushed back & asked to see their 7 seater SUV's which we have used in the past (eg Nissan PathFinder, Toyota Highlander etc) all of which would have been significantly better (space wise inside, cleanliness wise plus less mileage on clock). The Enterprise rep was fairly 'pushy' in getting us to consider taking their Chevy Tahoe or Ford Expedition SUV's, which whilst big they were actually too big, not very fuel efficient & when we booked where significantly cheaper than what we had actually booked. So all round very disappointed with our Alamo reservation at Tampa this year. Previously have always preferred Alamo & have booked through Auto Europe for many years. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 2

TAMPA, US - Reviewed by PETER - 17 September 2023

" Always found AE first class. Not happy about the extra charged by Dollar. "

" Was charged an additional fee by Dollar which was not expected. Not happy. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by STEPHEN - 04 September 2023

" Booking was reasonably easy as it also allows us to look at various companies on your website. There is no function that allows us the book two cars at the same time When calling you we were advised that if we both joined Auto Europe we would be able to obtain a discount but this was not forthcoming. Please can you contact Alamo and see if we will be receiving any refund of our hire costs back via yourselves "

" Trouble with booking in even though we had completed Alamo's quick booking online a week before. Alamo main office not open so had to use company next door. Queue with no quick booking. Tried using machine booking but this did not work. So had to queue and book in all again even thought all our details had been provided previously on line. My daughter who booked are second car via Auto Europe had so much trouble even though she had also pre-booked in. This was due to a fault on their system and it took 30 minutes., before they could bypass their system to all us to go down to collect our cars. The lady in charge of the desk was not helpful at all. Then after selecting our cars, when we went to drive out their security system would not let her out of the garage. The personnel in the garage did work hard to correct their system fault but this took another 15 minutes before they were unable to release her. My car gave regular warnings on two items mainly regarding the emergency automatic breaking was not operational. I noticed there was a amber light on one of the items when I picked up the car. Both warnings noted that car should go in for service. The steering would go funny at times , which I initially thought was the while lane line automatic response but this also occurred when lane lines were not a factor. I did report this to the lady checking the car on our return. She made a note of all these and noted that we were likely to receive a refund of part of our hire cost. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

TAMPA, US - Reviewed by HELEN - 04 September 2023

" No specific problems with auto Europe as offered better value, but may look at booking more direct next time to avoid issue "

" We had completed online check-in in advance, but this wasn't recognised or asked about upon arrival, so we were directed to check-in at the desk. This worked for another member of my party (different booking), but not for me. It took 3 members of staff and a lot of waiting to figure this out. When we were finally directed to the garage, the desk had actually allocated our booking to our other family member, so we had to complete the whole check-in process again at the exit barrier. The whole process was very stressful and resulted in us losing the planned second driver (as they had already left the garage so I didn't have access to their driving license). I was surprised at how unhelpful the desk staff were and didn't recognise the issue earlier as I'm sure this must happen often. The garage staff were super helpful in trying to get us sorted. However they did mention that bookings made with auto Europe can commonly be problematic as they don't really allow two drivers per booking (outside of a spouse). "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by JAMES - 18 August 2023

" Very easy to book. "

" Very easy to deal with. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by JONATHAN - 12 August 2023

" Good "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by AYLA - 26 July 2023

" I'd like someone to reach out to me to resolve the money back on the contract please. "

" Unfortunately the car had mechanical issues and they couldn't bring me a new one so ended my co track 4 days before it ended and they said I need to contact you guys for money back for the days. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TAMPA, US - Reviewed by MARTIN - 10 July 2023

" Great thanks will use you again "

" Clean car counter staff very good only thing I thought the milage was high but no problems would use them again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by PETER - 05 July 2023

" Easy to book and manage online. "

" Counter staff rude - did not recognise paper UK licence and tried to sell insurance despite evidence that booking was fully inclusive of insurance. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

TAMPA, US - Reviewed by GARRETT - 05 July 2023

" Excellent "

" getting the vehicle was quick and easy and there was no hard sell for any additional insurances! The car provided was brand new and met my expectations. I would recommend Dollar following my experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by WILLIAM - 24 June 2023

" Really poor customer service and rental cars. I will use Alamo next time "

" I recently hired a car with Dollar and the experience was dreadful so I provided constructive feedback. The reply stated that you were sorry for the bad experience and that you would try to improve. I therefore rebooked with thrifty and I wish I had not bothered. The rental cost was over $1200 for 4 weeks rental and the dodge journey suv was in poor condition and had 54000 miles on the dial. It was dented and scratched and the rear view camera was broken. The oil service light was on and the steering was veering to one side. There was no other choice of car in the medium suv class and cars of this age should not be offered to customers. The car interior was dirty and had not been valeted. I will never use your group of companies again as you charge a high price for a poor quality car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

TAMPA, US - Reviewed by JIM - 16 June 2023

" Every thing great except guy at desk to interested in talking to coworkers "

" Guy at desk didn't seem interested "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by JOHN - 14 June 2023

" Great setvice "

" Excellent vehicle, good advice from counter manager on toll charges. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by ANDREW - 12 June 2023

" Had a great car, no problem at collection "

" Alamo we're great, let me pick my own car out of a line of vehicles "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by RONALD - 08 June 2023

" No problems with auto Europe. I will use again "

" We had the full insurance cover and when at the desk getting a car, he tried to sell us more insurance. I declined. Choice of car very limited "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TAMPA, US - Reviewed by DAVID - 05 June 2023

" As above, could be much better "

" When initially booking my vehicle I looked for one with an additional driver free, however on checking in at Tampa this appears not to be the case which cost an additional £13.50 per day, not an inconsiderable sum. I had also booked a Jeep Grand Cherokee due to the fact that we had four adults and four sets of clubs suitcases etc to accommodate. However on checking in we were given no option that an Chevrolet Equiniti which was much smaller, so not overly impressed with that. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TAMPA, US - Reviewed by JOHN - 02 June 2023

" Drop off was incredibly easy and i was amazed how smooth the process was. "

" The car didn't have sat nav and it was little challenging to arrange although did get there in the end. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TAMPA, US - Reviewed by ALAN - 30 May 2023

" easy website with good options "

" Pleasant staff. Car was a bit older so had a few bumps and marks "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TAMPA, US - Reviewed by WILLIAM - 20 May 2023

" Auto Europe are fine, it is the poor quality service and cars that are the problem. "

" I paid for an intermediate SUV and after a long flight had to deal with a new member of staff who was very slow and would not accept help from other staff members. He assured me I would get an intermediate SUV but after 45 minutes we got to the garage and out car was a small economy. I was furious and asked to get what I paid for. They eventually gave me a Honda CRV which had lots of scratches and has done over 54000 miles. As there was nothing else I accepted it as we were very tired and it was now almost midnight. We had this car for two months and when we were due to return it we decided to use thrifty to hire a car for another month. Hoping for a better experience and newer car. We got a very old Dodge journey with over 54000 miles on the clock, even more dents and scratches and no newer features which help with safety such as warning lights to tell you a car is alongside you. The reversing camera is so blurry it is unusable and the car steering is very heavy. Again no other choice was available. I will not be using dollar or thrifty again as the car choice is non existent and cars are dated. I have used Alamo before and always had excellent service and a number of cars to choose from, most quite new cars. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 4

TAMPA, US - Reviewed by MICHAEL - 19 May 2023

" I was pleased that the vehicle had the handbook and a simple/quick guide to the main features. "

" Serious defect in that one tyre pressure was significantly low - 3 were about 40 psi and one 30. Bad vibration above 60 mph, probably a wheel balance problem. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 5

TAMPA, US - Reviewed by DOUGLAS - 18 May 2023

" Always my go to. Issue is with Avis. "

" Overcharged me. Am in dispute. Took the voucher costs off a whole heapnof other charges including refuel when I had fueled the car. Annoying. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

TAMPA, US - Reviewed by SHARON - 18 May 2023

" Very good "

" Easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TAMPA, US - Reviewed by RUSSEL - 15 May 2023

" nice car at a good price "

" Fairly busy but worh the wait "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TAMPA, US - Reviewed by MARK - 14 May 2023

" The Auto Europe website is the best for vehicle pricing and ensuring proper coverage while hiring a vehicle and whislt I did not enjoy the Thrifty experiance, i would certainly come back to your site and service. The performace of Thrifty was not something you could control. "

" The wait at the counter was excruiating long, having travelled almost 17 hours, with the jouney to the airport, the airport wait and then the journey itself, I was pretty tired when I got to Tampa, then to wait nearly an hour for hire a car was the last straw. The lady who served us was OK. However, the staff at the vehicle collection point were rude and totally unhelpful "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by RODERICK - 10 May 2023

" Easy booking process, clear info, good pricing. "

" The car Avis provided was quite dated and high mileage. On the way to Orlando discovered the car was making strange reverberating noises. Swapped the car in Kissimmee, unfortunately also an older car. When returning the car at Tampa Airport, noticed many much newer, much better vehicles. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 1

TAMPA, US - Reviewed by JULIE - 02 May 2023

" Very pleased with my Autoeurope voucher! When I finally got to the counter there were no problems or the usual pressure to upgrade insurance etc as everything was included. Excellent! "

" Only negative was the wait time to collect the vehicle. Only 2 people on the counter so probably had to wait 30 mins, even though I was only 3rd in the queue. Automatic machines would be great for those with reservations. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by TRACY - 24 April 2023

" Problem not really with Auto Europe but as you are promoting Dollar who are selling cara they dont have it does put me off "

" Arrived to long line at rental counter which is not what need after nearly 10 hour flight. Staff slow and tried to tell me i needed toll pass to get to Orlando which was not true, trying to upsell wasting my time! Then sent down to another kiosk to get the actual car, another long line, told no SUV and can give me large car instead which was not what paid for so refused. Told have to wait until car available, this is 10pm plus everyone exhausted and the staff were rude and bad attitude. Gave details of additional driver which was included in cost but no where on documents given did it mention the additional drivers details so was worrying if they had actually entered and was covered. Would not use Dollar again! "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 8

TAMPA, US - Reviewed by DANIEL - 11 April 2023

" My opinion will depend on the response to the comments above. Without question, this is the worst experience in 20+ years of hiring vehicles in multiple countries on a regular basis. "

" Upon collecting the vehicle, there was a 1.5 - 2 hr long queue due to short staff. Despite numerous requests, I was not told what make/model the vehicle was until the final collection from an abrupt/rude individual, by which point due to the 2hr wait for the vehicle, I did not ask for an alternative vehicle (a decision I regretted for the remainder of the hire period). Vehicle was not appropriate equivalent of a Nissan Pathfinder and should be classed as a people carrier due to low roofline / eye level and front wheel drive only. Whilst driveable, the vehicle was worn out and had the following faults: Wheel wobble from 65mph due to unbalanced tyres (additionally, tyre pressures were low) Gearbox fault with shuddering under acceleration which got progressively worse Noticeable play in steering Poor braking performance I phoned thrifty who advised to visit one of their hire centres. All were closed / uncontactable in the Orlando area, despite visiting 4 locations and phoning 5 times. In order to avoid further ruining our holiday, I did not return to the airport depot and drove the car as was, managing the multiple issues. From start to finish the service and vehicle were a disgrace. Additionally, I have been charged 160 dollars for two toll uses (totalling less than 10 dollars). I did not pay for tolls in advance due to waiting for 2 hrs for a hire car, following a 9hr flight. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 1

TAMPA, US - Reviewed by JOHN - 11 April 2023

" Smooth process curteous staff and great Truck "

" We regularly rent through Alamo and have not been disappointed yet. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by GARY - 10 April 2023

" Very painless experience with Auto Europe and great pricing. "

" Very quick service at pick up and drop off highly recommended based on this experience - and no hard sell for extras at the counter ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TAMPA, US - Reviewed by VINCENT - 31 March 2023

" Auto Europe worked well but watch the rental company for extra payments when you arrive to collect your car! "

" Felt I was sold extra cover in a slightly sneaky way. Pick up and drop off good. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

TAMPA, US - Reviewed by IAN - 28 March 2023

" All round good experience counter staff very friendly and helpful "

" Wait of 20 mins at pick up counter then again at car collection "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by PERCIVAL - 02 March 2023

" Terrible terrible vehicle we have ever had "

" The vehicle was damaged we had it for 27 days felt embarrassed with the state of the 4x4 hadn't got the 4x4 we were expecting was not impressed at all . We come to Tampa regularly won't give our recommendations to any of our friends as a company utter rubbish. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 1

TAMPA, US - Reviewed by GRAHAM - 27 February 2023

" I have previously hired vehicles from dollar and been very satisfied, I looked at many of the cars before I picked the vehicle I did. Many were not well prepared,not well washed ,and looked the worse for wear. I last picked up a car in Orlando international,and all the cars were as new condition. The vehicles at Tampa airport must have been the rejected vehicles from everywhere else. I would be weary of hiring from dollar in tampa again. "

" I expect a car that's spotless. The car had been washed but not thoroughly. The rental procedure was very efficient as I had filled in the online info before. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

TAMPA, US - Reviewed by JONATHAN - 21 February 2023

" Faultless experience from start to finish. "

" Very good ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by PAUL - 16 January 2023

" Great prices "

" We waited for about 30 minutes at the counter to pick up the car and queued for another 30 minutes at the exit gate "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by STEPHEN - 04 January 2023

" Auto Europe was good to use, less negotiations on the counter! "

" We had very little wait at the airport and one of the counter staff was able to help 4 of us on the kiosks at the same time to get going. We had a new car with only 300 miles on the clock "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by TYRONE - 26 December 2022

" No hitches at all. "

" Flawless really. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by GRAHAM - 10 December 2022

" If recommending, I would say, expect a long queue to collect the car. "

" The queue to collect the car took an hour. That is far too long. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TAMPA, US - Reviewed by ROBIN - 01 December 2022

" Very easy to book and very competitive pricing. Will definitely use again. "

" First vehicle selected showed info in Spanish, which the staff were unable to change, so offered us a very nice alternative. It did smell of smoke a bit, but an air freshener soon sorted it out and we advised Alamo of this on our return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by LEE - 30 November 2022

" Faultless. Hassle free collection, vehicle fit for what we wanted, no issues during the time we had the vehicle. Car drop off was again hassle free. "

" Faultless. Hassle free collection, vehicle fit for what we wanted, no issues during the time we had the vehicle. Car drop off was again hassle free. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by GARY - 30 November 2022

" Excellent price and easy to book and also amended vehicle with no fuss or penalties great service "

" Excellent value easy checking in no hidden costs or pressure to take anything other than what was paid up front "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TAMPA, US - Reviewed by PETER - 29 November 2022

" Booked the car hire in Florida, 6 months before trip and found the booking web site very easy and straightforward to use, with all extras fully explained. Would use again, as whole experience was fantastic. "

" Collected our car from Tampa International Airport, and who process was quick and smooth with no hassle of trying to sell me extras. Was met in rental car park by Alamo rep, who gave me the choice from three cars. Great service with minimum delay. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by PETER - 29 November 2022

" Everything was so easy and clear. The prebooked insurance package probably saved any hassle. No queueing for pick up. Time spent at desk max 5 mins. Staff available to show us which car to select. Gave directions to motorway. "

" Pick up was totally hassle free. First time ever in the USA. Well done Autoeurope! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by ANDREW KEITH - 28 November 2022

" Never had any major issues , rented a lot of times of you . "

" I booked a full size but they had none left , had a small SUV instead "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TAMPA, US - Reviewed by HEATHER - 25 November 2022

" Great service through AutoEurope. We have used before in another city. This was a straightforward process with no issues. Definitely will use again. "

" Great check in with Carlos, very helpful, very polite. Mustang was great. A few minor things with the car but didn't detract. Would definitely use again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TAMPA, US - Reviewed by CHRISTOPHER - 22 November 2022

" Booking ok let down by Avis "

" Big queue at Tampa and even though I had pre registered they took all my details again. There were 4 staff at the beginning and even though there was stall a long queue 2 left making the waiting time even longer! "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by GRAHAM - 17 November 2022

" Easy to pick up and drop off. Will book again in the future "

" Great service....thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by GARY - 04 November 2022

" Very pleased overall. "

" I was able to secure a good deal with SIXT via Auto Europe. I was a little dubious about booking with SIXT because they appear to be one of the newer, smaller companies and I had not used them previously. However, they were very good in every area. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by BRIAN - 11 October 2022

" Easy and quickly to get on the road after a long flight "

" Quick service and all done by very efficient and professional staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by CHARLES ARNOLD MALCOLM - 11 October 2022

" easy booking, decent price. unfortunate partner "

" 2 hire cars broke down on us. on each occasion we had to get the vehicles to the nearest airport for exchange. this is onerous upon the customer and basically took almost 2 days out of our holiday what with the additional driving and admin involved. the one redeeming feature was the customer service by Oliver at the rental returns bay and his colleague at the Hertz gold desk at Sarasota international airport "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 1

TAMPA, US - Reviewed by DAVID - 07 October 2022

" Please see comments above "

" Despite completing all Alamo documents online for a fast collection, I had to wait behind queuing customers for nearly 1 hour to collect keys which when my turn came lasted for only 10 minutes max. "

Value for Money: 9
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by GRAHAM - 02 October 2022

" See above. My only comment would involve AutoEurope. I tried to extend the rental period via AutoEurope but they did not help. They informed me that I would have to return the car to the airport during a hurricane period. "

" Very efficient at Tampa Airport. I had to extend the rental period for 2 days because our flight was cancelled (due to a hurricane). This was handled rey well over the phone. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

TAMPA, US - Reviewed by KEITH - 20 September 2022

" Have used Alamo for years now and have always been satisfied "

" overall very good just a few issues with the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TAMPA, US - Reviewed by ASHOK - 20 September 2022

" I don't have any issues with Auto Europe - just with Avis. "

" Counter staff at the pick up desk was very pushy, continually trying to sell us an upgrade (which we eventually took). Also, did not give us time to read through the agreement that he displayed on a tablet device. He just continually kept saying "press AGREE", "press AGREE"..... Also, I paid for the pre-paid fuel option, which meant i would get a full tank of fuel and had to return it empty. When i collected the car, the fuel was not full, it was two bars below full. How do I get a credit for that? "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TAMPA, US - Reviewed by ROGER - 19 September 2022

" WORKED WELL "

" GOOD EFFICIENT SERVICE "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by MICHAEL - 09 September 2022

" T&C's for Alamo on Auto Europe site associated with our booking, said for Alamo rental in Florida it would charge $4.75 per RENTAL period for the Toll device/ Toll Charge, i.e. not a daily fee. In addition to the tolls charges we used, we were actually charged $24.75 for the Toll device / service for using it during our 2 week rental. Not the $4.75 total per rental period as per T&C's (See last bullet point under 'What's Not Included section'. "

" T&C's for Alamo on Auto Europe site associated with our booking, said for Alamo rental in Florida it would charge $4.75 per RENTAL period for the Toll device/ Toll Charge, i.e. not a daily fee. In addition to the tolls charges we used, we were actually charged $24.75 for the Toll device / service for using it during our 2 week rental. Not the $4.75 total per rental period as per T&C's (See last bullet point under 'What's Not Included section'. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by PATRICK - 02 August 2022

" As above "

" I booked my car from Hertz downtown Tampa and Gabriel was extremely helpful and I cannot thank him enough as as was late collecting the car and he made the process so easy. Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by ALEX - 31 July 2022

" Very happy with the car and driving it there "

" I was very happy - though the price for 2 weeks £1200 is a LOT of money But staff /car /drop off /drop back - couldn't fault - thanks "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by ERIC - 29 July 2022

" The booking showed a Ford Focus type vehicle so we were a little bit disappointed that there only seemed to be Toyota's or Nissan's to select from. Having said that, the vehicle we had was comfortable enough but we did find it steered to the right a lot. We mentioned this when we returned the car. "

" Although the Alamo desk was closed when we arrived at Tampa Int we had great service fro the Enterprise desk. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by NICHOLAS - 27 July 2022

" Couple of issues with the car after we picked it up. No radio antenna, so reception was poor. And AC need recharging. "

" Couple of issues with the car after we picked it up. No radio antenna, so reception was poor. And AC need recharging. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TAMPA, US - Reviewed by STUART - 10 July 2022

" The Auto Europe service was excellent "

" Very happy with the overall experience and service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by GERARD - 08 June 2022

" My first port of call for car rental is always Auto europe "

" Process was simple and efficient. Car was even larger that expected. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by MARK - 05 June 2022

" Disappointed in the lack of communication between yourselves and Hertz as to what is being sold due to Hertz having a lack of vehicles at present. "

" We arrived at the Hertz desk located within the Marriott hotel Tampa, to be told that car we had booked wasn't available (we required a 7 seat mini van to transport our party plus luggage), we were supplied with a vehicle to get us there and told we would need to go to the desk at Tampa airport to swap over to one we had paid for and that this had been arranged with the counter staff at TPA Named Carlos, we were told NOT to leave the keys in the car and to take them directly to the desk on level 4. On arrival at the desk on level 4, i tried to explain to the Hertz rep what i had been told, he didn't even look at me just said," vehicle exchanges were on L2, I repeated the instructions i had been told by the chap at the Marriott to again be told to go back down to L2. Back to L2 at the desk, nobody knew Carlos! no one knew of our arrival and no vehicles were available!! (Not sure the agent at the Marriott actually spoke to anyone just made out he did). Then my wife heard our name mentioned by another member of staff at the opposite end of the counter, she asked if they knew about our situation, to which she was rudely replied to, stating that we hadn't left the keys in the car we returned, we tried to explain we had been told not to leave them and showed her I still had them with me & would be leaving them here once i had the replacement vehicle, only to be threatened with a $250 fine & instructed to "go put them in the car"! If it wasn't for 2 other employees that went out of their way, we wouldn't have got a vehicle at all, they searched the garage, but couldn't find anything, then I noticed one being returned, asked if that was one of theirs and they rushed over to check, luckily it was and they took it away to be cleaned and it was brought to us within about 40 minutes. Best part of a day of our holiday wasted!! "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TAMPA, US - Reviewed by GRAHAM - 28 May 2022

" Good deal. "

" Always use Alamo as good reliable service over many years. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TAMPA, US - Reviewed by STEVEN - 23 May 2022

" Straight forward rental no issues. "

" Straight forward especially with self check in "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by WILLIAM - 22 May 2022

" Was great not to have the hard sell extras hassle at pickup and staff were pleasant , quick and easy pick up and nice lady on drop off ,.Good experience with Budget car hire and will use again . "

" Was easy to book found price that was acceptable "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by IAN - 29 April 2022

" I've used Auto Europe many times over the years for our USA holidays and have always had a good experience with fair prices and a good selection of vehicles. Will be using again when we go back again in November. "

" After lining up at the Budget desk for around 50 mins, no fault of Budget, just volume of people, Kevin dealt with my son in law and myself in a very friendly manner. The people carrier we had reserved was almost a brand new vehicle and was very clean apart from the inside of the windscreen which was very hazy. Not a big deal. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPA, US - Reviewed by DAVID - 24 April 2022