TANGERINE PORTUGAL Car Rental Reviews

FARO, PT - Reviewed by MICHAEL - 15 September 2025

" Staff very good. Little delay in pick-up or drop-off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by IAN - 08 September 2025

" I am not impressed with your recommendation of Tangerine Car Rental. "

" We Are in dispute with a charge for supposed damage and I have provided video evidence of the vehicle having no damage. when left at Faro airport. I have since had no contact and don't read or reply to my emails. If you can help in any way it would be appreciated. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PORTO, PT - Reviewed by JOHN - 03 September 2025

" The rental office is not located at the airport. Despite having all the required documentation, the checking in process took the best part of an hour. Lastly, it seems to always be the case with deposits placed at Car Rental offices, that getting the appropriate sums returned are subject to unnecessary hassle (and as yet not repaid) "

" I am still awaiting the return of the difference from my deposit on the transponder/toll charges, to the amount I actually used whilst in Portugal I have a receipt for my deposit of 150€. Would appreciate any support you can provide, to have Tangerine return the difference. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 9

PORTO, PT - Reviewed by STELLA - 31 August 2025

" See above "

" Very lovely staff. Efficient and courteous. Great service. However, I chose auto europe as I thought their counter was at the terminal (as advertised in the price comparison website) instead of having to find the shuttle van outside terminal which added a layer of confusion. Despite inputting my arrival time I was also charged surcharge for out of office hours - this should have been made explicit as I would have avoided booking or asked my flight. Finally an extra charge for crossing the border into Spain was unexpected (although it was there in the small print). It had been 6 years since last booking car hire and this extra cost was new to us. I didn't realise that auto Europe had sub contracted to tangerine - realising this might have changed my mind. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by FRANCIS - 21 August 2025

" Overall it was a good experience but the depot was quite a distance from the airport "

" It was a bit further to the depot than I thought... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by STEPHEN - 11 August 2025

" Mentioned above "

" Dislike the heavy selling of no risk insurance on top of the rental 384 euro. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PORTO, PT - Reviewed by GERAINT - 10 August 2025

" Great value and great service "

" Excellent, friendly staff who went out of their way to help us and make it as smooth as possible - highly recommend "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by SYLVIA - 08 August 2025

" Please can I be contacted with an update on my complaint and confirmation of when I will receive the 150 euros minus the euros used. "

" I was told a few days and I am still waiting for the toll charges to be confirmed to return the remainder of the 150 euros. Unexpected charges for full insurance at the Tangerine office, in spite of paying extra before travel with Auto Europe for full insurance cover. No confirmation that my complaint is being handled by Auto Europe. I will have to chase this myself. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PORTO, PT - Reviewed by GRANT - 06 August 2025

" Auto Europe were very good when we eventually got in touch the following day after picking the car up on Sunday however we tried contacting AE on Sunday but the call seemed to get through but then got cut off "

" Have already sent a complaint form in about Tangerine who basically stole €455 from us saying it's portuese extra taxes didn't have any issues with Auto Europe other than Tangerine tel no on the voucher didn't mention about the 00 you needed to contact them, we had a really bad experience with them they some guy called Dios was rude and got angry when told him all taxes had been paid but said we would not get the car without the extra non returnable money I wouldn't recommend Tangerine to anybody really bad experience just hope we get our money back "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ANWEN - 04 August 2025

" Overall I was satisfied with the process- just as mentioned above some tips for the car hire place to improve the transfer experience for collection and drop off "

" Everything about the car and the hire procedure was well executed, the terms were clear, the staff friendly and helpful. The only downside was the quality of the shuttle service to the airport, as they don't run the shuttles to coincide with pickups or flights so you had to wait a while to be collected and phone them several times. Also as they are a budget and new car hire they are situated quite away from the airport terminal making the trip to and from the airport /car hire venue a little longer than you expect . This needs to be highlighted to customers so they can allow more time to do the drop off in order to arrive in a timely fashion for flights. The process for phoning north contacting the shuttle service was also not made very clear to the customer if booking through auto Europe - so I had to ask another car hire from desk about pick ups- Also it was a bit of a unorganised process of people waiting for the shuttle - ie not in order of arrival and some people who had dropped off later getting into the very small shuttle buses before others who had been waiting a long time. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

PORTO, PT - Reviewed by PAUL - 01 August 2025

" Overall, not great. "

" Ridiculous charge to cross the border into Spain for no good reason, much more than other companies. Upon return of vehicle accused me of scratches, even though I pointed these exact scratches out when picking up the vehicle and the staff took loads of photos. When dropping off they didn't have these photos but luckily I took hundreds so could prove it. I would be very wary of this, and take lots of photos yourself - I can't help but think they try it on. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 4

FARO, PT - Reviewed by MICHAEL - 09 June 2025

" See above "

" From the time we arrived at the office to the time we finally got underway was approximately 1.5 hours. After doing paperwork it took another 30 minutes before a car was brought around to us. 2 other customers got their cars before us when they arrived after us. The car finally arrived and looked like it had been parked under a tree or bush for weeks. Covered in a lot of foliage and other mess. We then discovered that ants had made a nest in the roof trim where roof bars would go. This then took an age to sort out and was only resolved, we thought, when the decided to wash the car, which it needed anyway. Little did we know but that did not clear the ants out as we discovered the next morning. Considering we were an hour and a half away we could not be bothered to waste anymore time of our holiday. We will not be using that company again "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 1

PORTO, PT - Reviewed by JOAO - 17 May 2025

" Great "

" Absolutely great staff ,accommodating vehicle , but personally I have quite difficult to find the drop of office. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

FARO, PT - Reviewed by EDWARD - 10 May 2025

" As above. "

" Friendly staff. Good car. BUT difficult to find location for drop-off. I had to ask 3 local villagers, before finding it. A local sketch map would have been nice. (I do not have GPS). "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 10

FARO, PT - Reviewed by AKASH - 06 May 2025

" Horrendous experience. The car rental company forced me to buy another insurance that cost me 280 additional pounds. "

" Horrendous experience. The car rental company forced me to buy another insurance that cost me 280 additional pounds. Even though I had a credit card with me "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by ULISSES - 12 April 2025

" Easy to book. Godd value for money "

" Aiming for t-roc suv on booking website but got an automatic Seat arona. Depot 5 minutes away terminal for pick up and drop off. Staff super friendly. Would definitely recommend "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

PORTO, PT - Reviewed by NUNO - 01 April 2025

" I been an Auto Europe customer for many years and so far, I don't have any complaints to this service when booking. "

" On arrival at the airport in Oporto, we had to wait for the shuttle since there was only one on duty, and this rental car was busy. The vehicle that was offered to us was full of marks all over but was washed, dried and clear. Each customer provides a deposit for damages, I can't understand why they deduct the amount from the customer that caused all those damages and the rental company didn't repaired the vehicle. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LISBON, PT - Reviewed by MALCOLM - 27 March 2025

" No complaints at all. Excellent service from all the staff we encountered "

" No problems at all to relate "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by LESLEY - 12 March 2025

" Hidden costs which are unexpected. Don't steal peoples money over a charge which is clearly a lie- checked all the facts about tolls with a solicitor whilst in Faro. "

" Happy with everything, paid in full online etc. pick up/staff/car all good EXCEPT they said we had to pay an extra €29 locally to activate the toll responder in the car. TOTAL rubbish as tolls are not even charging cars and we don't even use the toll roads. Could not proceed with car hire unless we agreed and paid. Spoilt an otherwise good experience. Made complaint in local book asking for a refund. ( doubt anything will come of it) just STEALING money when booking was complete before arriving. Total ripoff. No info about this beforehand. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by ALEXANDER - 19 February 2025

" Really great service, I suffered a PC issue the day before I was due to pick the car up, the team at Auto Europe emailed me everything I needed in 8 hours overnight. Really excellent. "

" All in all a very good and fairly efficient process, slight delay & confusion with the courtesy bus to get the car but it was all OK in the end, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

PORTO, PT - Reviewed by BRUNO - 18 February 2025

" NA "

" NA "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by RUI - 10 February 2025

" Everything was smooth, friendly yet professional. I'm in Madeira every 6 weeks, each time I have used a different car rental company, I am yet to get the same car as advertised on the websites... the small print that states " or similar vehicle " covers a multitude of sins. "

" Everything was smooth, friendly yet professional. I'm in Madeira every 6 weeks, each time I have used a different car rental company, I am yet to get the same car as advertised on the websites... the small print that states " or similar vehicle " covers a multitude of sins. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by PATRICK - 30 January 2025

" Easy to book with Auto-Europe. Will use this company again "

" As-new Shuttle van on time in Car ParK 4 Just a short trip to car pick-up. Car provided Opel Grandlander automatic in superb condition. Returned full-full...with only 200+ km on clock. Simon at Tangerine very helpful with heavy bags. Will book again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FUNCHAL, PT - Reviewed by KENNETH - 28 January 2025

" Auto Europe was ideal. Tangerine was not "

" We were missed at the airport pickup. The "office" at the airport does not exist. We eventually found out (from the Jet 2 reps) that the pick up was a Black Mercedes with Tangerine written on the side. While waiting outside arrivals the van drove straight past without stopping. A phone call was made and we were then told to wait by the cafe which we were not advised before. Pick up was then smooth. At the office we then we advised we had to pay extra for insurance that was covered on the rental. Since found out that because my first card was rejected this was what the extra charge was for. Car was great with no issues. Did not "upgrade" to an automatic as am used to manual. A return address for the car was also not given so had to been found on google. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 10

PORTO, PT - Reviewed by AUSTIN - 21 January 2025

" Your original booking with Tangerine didn't make it expressly clear that we needed a Physical credit card to confirm the booking and that we would pay 4500 as a hold amount. It was in the small print of the booking so we lost money as we don't have credit cards, if we wanted the car we had to pay over double the advertised price to Tangerine total rip off. Which I will be putting on twitter to my 175k followers unless you find a way to resolve .... will never use you again "

" worst experience of my life renting a car they took money out of our account but then couldn't find the booking reference so had no car reserved.. still trying to get the money back now a week later, "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PORTO, PT - Reviewed by MANUEL - 15 January 2025

" to expense And don't got any service to the drop off movie "

" Two expensive and bad service to drop off "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

PORTO, PT - Reviewed by AMANDA - 09 January 2025

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by BRIAN - 08 January 2025

" Auto Europe were helpful and obliging and my interaction with customer service was helpful "

" Felt there was an unnecessary hard sell of their damage insurance. I didn't take it. It was explained to me a couple of times that I would have to pay them, then claim it back from the insurance. I didn't realise there was a charge for the toll widget in the car, which cost almost as much as the tolls and the tax. I'd have been cheaper paying as I went. Otherwise a good service. Thank you "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by HUGH - 06 January 2025

" X "

" Brilliant, friendly staff and great value for money. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by MATTHEW - 04 January 2025

" No issues - would recommend "

" Superb value and service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by EAMONN - 04 January 2025

" Will ever use tangerine again. Should be reimbursed for the uber to the airport as my contract was for them to drop us off to the airport. "

" Took 1 hr 25 mins to pick up car as their system kept crashing. Booked to drop car off at 9am on 1.1.25. It was closed. We had to leave the car and get an uber to the airport. Agent said it opens at 10am on New Year's Day but someone would be there at 9. No show. Very stressful for us as customers. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

MADEIRA, PT - Reviewed by JOHN - 30 December 2024

" The prices were competitive and transparent. There were no hidden extras. Free second driver meant just that. The insurance options were clear and transparent. "

" Very efficient collection and drop off. I have had some dreadful experiences with past car hires but this one went very well. The staff were efficient and friendly and they did not try to make me purchase another layer of insurance. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by PHILIP - 30 November 2024

" Car ok, process strait forward "

" Representative was helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by RICHARD - 16 November 2024

" While the office is off airport, the transfers both ways were efficient with friendly drivers. I made one long journey to the border with Spain and the car, which had only a small kilometrage on the clock did not miss a beat. "

" As is normal, the counter staff tried to persuade me to take extra insurance which I had already added to my reservation with you, but in all other aspects I have no qualms about recommending the company. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by KIRSTEN - 16 November 2024

" All very good. Great value for money. "

" Friendly, helpful staff. Very efficient check in/return. Great cars. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by SARAH - 13 November 2024

" As above "

" I booked for a onsite airport car rental firm,so when we had to walk across the car park to a mini bus that then drove us to a unit to collect the car was very disappointing as I had my 75yr old parent with me who can hardly walk Then at the office the agent was trying to sell me the dearest insurance etc to which I refused but low and behold there was a cheaper option "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

FARO, PT - Reviewed by CHARLES - 12 November 2024

" Will not be using Auto Europe again. Service is not clear at point of sale with whom rental company will be, details of the rental agreement are left with the rental company such as additional taxes which are charged extra after initial sale on AutoEurope website even though AutoEurpoe do not disclose the value. Locating value of deposit is not straightforward, having a credit card with in excess of £1200 available for deposit should mean telling customers upfront - how is that acceptable in this day an age. Was not clear on pick up arrangements and was mis leading with airport pick up. Resulted in waiting 30minutes, only to then call Tangerine who then said someone was on their way even though we had a booked pick up time. I do not believe Auto Europe scrutinise or audit rental companies enough as Tangerine are not fit for service with sly underhand tactics to scam more money out of clients. "

" Not great! Firstly long waiting time at Airport, no effort made to communicate. Was not clear at time of booking that the service was collection and then a 15min drive to Tangerines station. Not a problem if made clear and not Tangerines fault, but delayed our time. Arrival to Tangerines station in Faro was absolutely fine, clean well presented rental company. However having read many bad reviews on line I was apprehensive about what service i would receive. We were greeted in a friendly manner and our advisor was polite. However, after finally locating the deposit required which was £1250 hidden in the small print, Tangerines customer service advisor told me it was £1500! I told him no it was £1250, to which he then said very awkwardly yes £1250. I then questioned what made up the amount to which 15mins of confusing conversation was had where multiple different figures were made up, none actually added up to the total amount. Then we were told there were additional taxes to pay which was not made clear, but after researching it was a common thing for Portugal for the toll auto pay, however why isnt this cost included in the rental as its a requirement!!! I know why so they can show up as the cheapest option, which is falsesly inaccuarte and counts as fraudulent misrepresentation. Then we were told the deposit could only be taken on a credit card, not debit. This was not made clear by Auto Europe so they must take some of the repsonsiblity but who has £1250 readily available in credit? ridiculous. Because of this, we were immediately forced into an upsale. Classic tactics. This involved telling us if we paid an extra 260 euros they wouldnt need the full deposit amount - surprise surpirse! This apprantly was the top insurance package, so good infact we didnt need to worry about any damage to the car!!! So we are in the middle of nowhere, trapped without any choice but to accept the upsale to continue with our holiday. Again i asked how the 260 is made up and once again multiple figures were shown that made no sense mathmatically. Finally because we chose (had no choice) the differnet package a smaller 150 euro deposit would be required. Well guess what, they can take that with a debit card!!!! Absolute scam and digusting tactics to obtain higher revenue by misleading and mis selling what service they are providing. Once the money was transfered I was catergorically reassured by Tangerines advisor that on return of the vehicle the deposit would be refunded within 10 working days, infact it might be quicker depending on my bank. WIth all the fluster I noticed after leaving portugal that on the paperwork provided to me, there was no information on the 150 deposit which again is fradulant and leaves me to believe its part of the scam. Ok so we go to the car, nothing wrong at first glance with the car, it was as expected - clean and tidy, however we drive off and immediately i notice it feels weird or soft on the road so i pull into the nearest garage and check the tyres, they were all on average 16psi below recommendation which is dangerous and clearly means this isnt checked between hires by Tangerine. So we return the vehicle at the end of our stay, easy check in procedure, other than that i was asked to sign a tablet which i assumed was proof of return or vehicle condition however no information was provided and i had no option to sign a blank page. Not great confidence that i would receive deposit! I was aware at the point of sale from Tangerine after they explained that any charges from the toll would be deductable, so to counter that we avoided all motorways and main roads. Again this should have been clear and also inlcuded on AutoEuropes page not just a vague comment. When we returned the vehicle there was no interaction with staff or any means to see if this toll charge had been activiated. All in all I would never use Tangerine again nor recommend their services, you are fooled into thinking you are getting a great cheap deal and what started off as around £40 hire ended up being over £300. Thats not an acceptable increase. Furthermore at the time of this review, I still have yet to receive my deposit back. After communicating this to Tangerine direct I have been informed it is a pre authorisation issue and can take up to 30 days - this was never ever mentioned. I have since querried with my bank. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

FARO, PT - Reviewed by STEVEN - 06 November 2024

" At no point was it clearly pointed out that there would be a fee to drop the vehicle off early in the morning. This was very disappointing. "

" Great vehicle and very helpful staff however, the fact I was charged £50 for an early drop off was very unexpected and left me feeling extremely annoyed. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by LEE - 05 November 2024

" Worked out ok. "

" Car was great, wasn't aware it was so far away from airport and time taken to pick up and return. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

FARO, PT - Reviewed by DENNIS - 04 November 2024

" To far from airport, no urgency when collecting or dropping off in fact nearly missed flight "

" See below "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 4
Condition of the Vehicle: 6

FARO, PT - Reviewed by MARC - 03 November 2024

" overall very good would use them again "

" The vehicle had a lot of minor dents and scratches on it "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

FARO, PT - Reviewed by BRITTA - 21 October 2024

" Don't say it is in Terminal when it is miles away "

" As a Blue Card Holder with mobility issues booked on your site as being IN Terminal. Was not at all-15 minutes off Airport and 250 meters to pick up point-disaster!!! "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 2
Condition of the Vehicle: 10

FARO, PT - Reviewed by ELIZABETH - 23 September 2024

" Apart from the pick up, service was ok "

" The pick up from airport was poor. I was waiting for over half an hour, and had to call to chase, then when they finally arrived it was past 8pm and I was then charged an additional €55 for out of hours pick up. Very dissatisfied! "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 10

PORTO, PT - Reviewed by CHARLES - 23 September 2024

" a "

" a "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by SAMUEL - 21 September 2024

" Upon booking the car should have been situated at the airport. To find out on arrival it was a 20 minute drive in shuttle bus. I then had to pay €66 euro to change the drop off to the airport. Not happy! "

" Miss sold! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

FARO, PT - Reviewed by MARC - 18 September 2024

" No problems and friendly staff with good English "

" Great car, good price, depot was a little remote but transfer was efficient. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by CHRISTOPHER - 17 September 2024

" Problem was as mentioned that I put in filter of collection at airport! But it was not it was shuttle bus. Please make sure Tangerine are put down as a shuttle bus collection/return "

" The problem was when booking it appeared I was dropping of and collecting at the airport. I put in collection at airport in my order but it was in fact a shuttle bus and Tangarines station is a 15 min bus ride away. The car was good, price was good, and service was good (quick return of deposit) Tangerine are a good company but it needs to be noted where they are "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by FINIAN - 16 September 2024

" Was reasonably pleased with the process. I had intended to book a car and pick it up and drop off at the airport "

" The depot was 15 mins from the airport. The staff at the depot were courteous and efficient. The turnaround time was pretty good. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 9

FARO, PT - Reviewed by LINDSAY - 13 September 2024

" Easy to book and unbeatable on price! "

" The service from the moment we arrived was excellent and it was great not to feel pressured to buy extras or additional insurance - which we always buy in advance. The car we were provided with exceeded our expectations. Our Clio was clean and has Apple Car Play which made navigating a breeze. An added extra we didn't expect! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADEIRA, PT - Reviewed by CARL - 03 September 2024

" The car had a few scuffs to the exterior but these were pointed out and documented. No issues on drop-off. "

" Reasonably prompt pick-up from the airport, although I couldn't get through to them on the number provided. Very friendly and relaxed staff at the counter. They tried to charge me extra for an additional driver but backed down when I showed the manager where on the contract it said additional driver is included. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ROBERT - 03 September 2024

" Always use autoeurope. If you can pass on personal details to firms and get over the GDPR issue that would be great as it's my only slight annoyance. But autoeurope great, Tangerine are poor provider. "

" Shuttle bus was actually a transit van on a 29 minute journey to some cat park in the middle of a village miles from the airport. Then got a 55eur surcharge because the office didn't open until 8am on Sat am. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 5

FARO, PT - Reviewed by ANDREW - 31 August 2024

" Auto Europe are broker searchingly for the bed price. I set a filter for airport pick up, however, Tangerine slipped through the net, as it was not airport pick up. "

" The Tangerine depot was a 20 mins drive from Faro Airport, and it took over an hour to wait for the shuttle bus to pick us up, as it only seats 7. There were only 2 counter staff working at collection so there was a further wait here. All in all from leaving the airport to driving away took 2 hours. The car I booked was unavailable, so was offered 1 of 2 alternatives, neither was an upgrade. As soon as I drove the car away, a warning light came on for Adblue, which on checking with Tangerine was deemed to be my responsibility to top up. The fuel tank was also not quite full even though I had to bring the car back full of pay a penalty. All in all not the best experience, I would therefore find it difficult to recommend Tangerine. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 3

PORTO, PT - Reviewed by ROBERT W - 11 August 2024

" Very disappointing and expensive "

" Full insurance upgrade was over 300 euros for a week; which made the car very expensive. This is much higher than costs I normally experience in Spain. Staff did not warn me that my flight took off less that 2h after their office opened, even though they had my flight details. Had they done so I would have booked an early drop off and taken the cost hit and reduced my stress. Staff member on drop off "fined" me 75E for a few grams of sand on the back seat and boot and some dust externally. Because I was so stressed about potentially missing my flight, I couldn't argue. "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 6

LISBON, PT - Reviewed by GREG - 08 August 2024

" I have already recommended Auto-Europe. "

" Upon arrival at Tangerine I was initially asked what time I would need to drop the car off when returning it. As we had a flight to catch i said it would be 7am. I was told that they would not be open at 7am, and as they had no key safe (as all other car hire companies do), I was told I had to pay them 55Euro to have someone available to receive the car and provide the shuttle service service to the airport. After that, I was then told that I had to pay another 27Euro for the "hire" of the gadet to automate the Toll payment. I have never had to pay separately for this before. I was then told that "optionally" I could pay them 138Euro as insurance for if the car broke down and I needed to be recovered! This is outrageous, and I declined - despite the hardsell and the waring that if I di break down I would have to cover the cost of well over 150 Euro. These are all complete scams designed to bump up the cost. The car I was given was filthy and was covered in scratches and dings - I had to spend at least 30 minutes with a member of their staff to catalogue and agree every single scratch and scrape! I was then told I would receive a copy of the contract and vehicle condition report by email. I have yet to receive anything from them, despite having sent at least two emails asking for the docs. A very frustrating experience - I will never use Tangerine again "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 3

FARO, PT - Reviewed by MARK - 06 August 2024

" The description needs to be accurate "

" It was advertised as 'In the airport' but it was not...We had 45 min wait to get a lift to the address. "

Value for Money: 3
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

FARO, PT - Reviewed by JULIAN - 05 August 2024

" Insurance was a con "

" Insurance was a con "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by DANIEM - 04 August 2024

" Overall not a bad experience, car was ok and clean however the actual site was quite far from airport and took a long time to wait for bus to get the shuttle bus back to the airport after drop off - this should be improved as we already provided time for drop off so should have been ready and we were the only customers waiting "

" Pick up was very slick and well handled, however drop off we had to wait more than 20 mins for the return shuttle to the airport "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 7

LISBON, PT - Reviewed by DOUGLAS - 29 July 2024

" appalling "

" we paid for a small SUV VW T-Cross or similar . we were given a citroen C3 and told it was the equivalent a car so small our frinds had to take an expensive taxi back to the airport as 4 of us pli us cases could not fit in .upon picking up we declined CDW insurance as I have a yearly policy , they wnted a deposit and would not accept American Express that i booked car with and also declined my other credit card .Tangerine said the only way we could have a car was if my wife paid on her card for CDW at a figure of £342. naturally we were furious but had no option . I will never use or recommend Tangerine and maybe yourselves . "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 10

FARO, PT - Reviewed by ANDREW - 09 July 2024

" it was ok. - just small issues "

" very old vehicle - had to leave a huge deposit for tolls / petrol / damage taken out of current account "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 6

PORTO, PT - Reviewed by MICHAEL - 05 July 2024

" Very easy to search, compare and book. "

" Very good service, friendly and helpful staff and a car in good condition. Happy to recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by DAVID - 28 June 2024

" Disappointed with the time it took from collection at the airport & the rental was too remote and difficult to find on our return. After collecting the car & driving on the motorway noticed the bonnet of the car was not secured and had to pull over to make safe. "

" Long wait for pick up at airport and too remote for dropping car off "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 5

FARO, PT - Reviewed by HOWARD - 22 May 2024

" I was charged an out of hours fee as my plane was delayed. I contacted the number and spoke a man to tell him i would be 30 mins late. he said his colleagues would be waiting - they weren't. No reply on phone - left at the carpark for approx 30 mins before minibus turned up. "

" I was charged an out of hours fee as my plane was delayed. I contacted the number and spoke a man to tell him i would be 30 mins late. he said his colleagues would be waiting - they weren't. No reply on phone - left at the carpark for approx 30 mins before minibus turned up. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

FARO, PT - Reviewed by JOHN - 20 May 2024

" Confusing on arrival due to phoning for the shuttle bus and remote location of vehicle collection point but overall not bad but in future would be looking for something closer to airport & preferably on site "

" Initial booking indicated On Airport collection but is in fact a shuttle bus that that has to be phoned so 10-15 wait then a 15-20 minute drive away from Airport and Faro. Additional charge for fuel and Motorway tag of £85 that I had not seen mentioned previously (tag was needed) those comments aside the staff were friendly and helpful and car in good condition. Sat nav / phone map needed to get away from pickup and return point "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 9

FARO, PT - Reviewed by JAMES - 13 May 2024

" The worst car hire experience I have ever had never again and no refund "

" Your having a laugh they left me stranded at faro airport everyone else got picked up by their shuttle drivers mine went home "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

FARO, PT - Reviewed by MICHAEL - 11 May 2024

" see above "

" I have submitted my comments through your web site and I await a reply. I was charged extra for roadside assistance that wasn't referred to on your voucher "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 10

FARO, PT - Reviewed by NIGEL - 09 May 2024

" Tried to use my credit card to hold 1500 euros for any damage as I did not want to take out Tangerines extra insurance (super relax protection). According to Tangerine credit card would not work, so had no option but to use my debit card which meant they could not hold 1500 euros and I had to take out Tangerine extra insurance (super relax protection) cover at the cost of 282 euros. I have found out now that there was no problem with my credit card and when I was there someone else was having problems paying and again Tangerine where trying to get them to take extra cover. This seems to a ploy by Tangerine to extract as much money out of you as possible. Also office is 30 mins away and shuttle bus is slow took nearly 3 hours to pick up and 2 to drop off. Office is a portacabin/container. "

" Tried to use my credit card to hold 1500 euros for any damage as I did not want to take out Tangerines extra insurance (super relax protection). According to Tangerine credit card would not work, so had no option but to use my debit card which meant they could not hold 1500 euros and I had to take out Tangerine extra insurance (super relax protection) cover at the cost of 282 euros. I have found out now that there was no problem with my credit card and when I was there someone else was having problems paying and again Tangerine where trying to get them to take extra cover. This seems to a ploy by Tangerine to extract as much money out of you as possible. Also office is 30 mins away and shuttle bus is slow took nearly 3 hours to pick up and 2 to drop off. Office is a portacabin/container. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

FARO, PT - Reviewed by STEPHEN - 30 April 2024

" Charged for something I have no idea what for. £14:00 in Tangerines pockets and no explanation. "

" Forced to take out extra insurance we did not need. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 9

FARO, PT - Reviewed by LESLIE - 29 April 2024

" Everything was better to Han expected "

" Very friendly & efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by ADRIAN - 26 April 2024

" Need to be at airport or clear instructions "

" Not at airport off site middle of no where got lost returning car phone no not answered nearly missed flight left car at airport very unhappy cheap is not always best!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

FARO, PT - Reviewed by MARK - 22 April 2024

" As above I really am surprised as I've used you many times previously and feel totally let down, guess I will just go direct to one of the actual rental companies in the future. "

" Terrible, picked up at airport and took for 20 minute drive to new pick up location miles away middle of nowhere! Had to pay 2900 Euro deposit still not put back on my card! Told to drop off 30 minutes earlier than I wanted to to give time to get me back to the airport but then had to wait 30 minutes for mini bus back! Terrible service and car had many scratches, scrapes! "

Value for Money: 2
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 5

FARO, PT - Reviewed by MARK - 21 April 2024

" Read above "

" I got to the airport and there was no one from Tangerine there. I had to then call and wait for someone to come. It took me an hour to sort out , it was very unprofessional On the drop off I called an hour before I got to the airport( as I was told to do ) someone was meant to meet me there and no one did so I had to call back again , a real pain in the ass. The car wasn't full of fuel ( 1/4 tank ) and there was scratches all over it. Worst of all I had to pay £217 extra for the extra full cover on the insurance ( although I paid upon booking the extra costs , or so I though... ) So overall pretty disappointed to say the least. "

Value for Money: 2
Efficiency of Counter Staff: 8
Expediency of Drop-off: 2
Condition of the Vehicle: 2

FARO, PT - Reviewed by GEOFFREY - 19 April 2024

" See above "

" Took ages to get a car, poor queuing, no reference to who our service representative was. On drop off there was no rep to hand keys over too. Had to phone Tangerine who told us to leave key in the car. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

PORTO, PT - Reviewed by JOSE - 18 April 2024

" I have use auto Europe for a long time and I do recommend to any one 100% "

" The car I rent was not available at the pick up "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PORTO, PT - Reviewed by ADAM - 16 April 2024

" Recommended to all looking to hire a car and want to sleep easy at night. "

" Service with a smile. Our flight was at 10am the gentleman at the counter ensured that we were shuttled to the terminal as soon as possible. Excellent customer care. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ANTHONY - 06 April 2024

" Very poor . This cross border charge should have never been allowed it is a rip off. "

" Cross border charge to Spain at €147.50 is extortionate for 2 days travel and was not listed by Auto Europe in the original offer. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 7

LISBON, PT - Reviewed by PATRICK - 11 March 2024

" Please do its at the above section no 3. "

" The first advert for Auto Express said that pick up and drop off was from the Airport, it wasnt there was a shuttle to collect the car, and i had to drop the car off at the same location which meant that i spent almost an hour driving round Lisbon because it was on the other side of the carriageway. I was also caught with an extra charge for the VIA VERDE which was more than the hire cost. Finally I believe i my leather cowboy hat was left in the transfer from the airport but not reported ??? It has English supplier details in the inside in gold writing. The problem was who do i contact and how, so i am taking this opportunity to report it, so can someone please check with the driver. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

LISBON, PT - Reviewed by ELIJAH - 02 December 2023

" I appreciated how straightforward it was and that there were no attempts to add additional fees or pressure tactics used. "

" The rental was straightforward and the agents were friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by RAMESS - 14 November 2023

" I got an issues with Auto Europe at present.Please get Tangerine to sort the above mentioned issue.I am still waiting for the holding money into my account.I hold Auto Europe responsible. "

" Every aspect of the rental was perfect,my only bone of contention is the length of time it take to have the holding money back in your account.This is totally unacceptable.It was very quick to have the fund transfer into their account.So why should it be different in the reverse? "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by LIONEL - 11 September 2023

" Vehicle had transmission issues (automatic clutch) Not an issue during stay as car not used much. Only during multi drop offs around Lisbon did clutch overheat and start to smell. Tangerine have withheld €2500 XS which I shall be claiming via your xs cover provided in rental deals. Please send relevant info to lioneldeeble@hotmail.com "

" Friendly and efficient and initially good value. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 4

PORTO, PT - Reviewed by EWAN - 01 August 2023

" You shouldn't be using Tangerine "

" Car was booked for 10am but we waited an hour for it to be ready. We don't speak portugese and counter staff did not speak English. Counter staff tried to sell us £300 policy even though we had bought equivalent in the UK. Counter staff made us pay maximum charge for toll pass even though agreement said cost per day. On return staff tried to find damage on the car although there was none. Worst car hire complany "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 8

LISBON, PT - Reviewed by DON - 27 July 2023

" Good communication throughout, good selection of car choice and competitive pricing "

" Very pleased with the staff, car selection and price, would definitely use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by WOJCIECH - 14 July 2023

" Absolutely no problems, everything went exactly as described and expected. "

" The best car hire company I have used ever. Very friendly people (special thanks to Daniela and Sandra, Daniela had introduced the brand new VW Taigo, she was patient and professional, Sandra made my car return a very smooth and great experience - my deposit was returned immediately, the whole process took no longer than 3 minutes. The car itself was amazing, with 1400km on the road, parking sensors and even parking camera was there - simply super, I warmly recommend the company and will use them again any time. Thank you! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10