Auto Europe
- North America
- Central America
TARGET RENT ITALY CUSTOMER REVIEWS
- 6.2
- 6
- 6.9
- 5.7
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
TARGET RENT ITALY Car Rental Reviews
Average Rating for Target Rent :
VERONA, IT - Reviewed by AMIR ALI - 21 September 2025
" Very bad "
" No car no kiosks no phone no to cal I did not have the car at all and expect full refund I notified my company who credit card been used and need full refund if not revived I put in instagram and face book to stop this mess also cost me £300 euro for taxi "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CAGLIARI, IT - Reviewed by CRAIG - 07 September 2025
" Remains to be seen, subject to insurance claim should I have to make one... "
" Worst car hire experience of my life. 40 minute queue at the Target desk on arrival despite only being 5 people ahead of me, all of whom seemed to get quite animated with the counter staff prior to their departure.... the reason became apparent when it was my turn. After being presented with paperwork for a Fiat 500 and explaining I had booked a Golf, we debated how unsimilar they were for a very brief moment. Not so much a debate as a shrug from the staff member. We then got to the only reason for the delay, insurance hard sell. Explaining I had already bought separate insurance from AutoEurope when I booked my car and showing them the paperwork, meant nothing. I was told I was not the professional, they were, and I should listen to them not some broker. I was threatened with exponential costs for damage including a daily charge for the vehicle being off the road if I damage it. Even turning over my contract and writing lists of sums that appeared more like telephone numbers, I assume to frighten me into submission. After clarifying that the insurance was optional and declining the kind offer of an extra £50 per day, I was forced to sign a form confirming the condition of a car I had yet to see and waived off toward the car park. I asked where exactly to go, the response was "you didn't want to listen to my advice so you can find it yourself". What a welcome to Sardinia! It's not over, I located the key collection desk outside after a brief search, on my own. When I entered the lady was on the phone and I heard her repeating my name. She finished her call and smiled to me, I introduced myself, no idea why my name had come up in her phone conversation because she still had to look my details up only to discover that due to an unexpected delay, my car wasn't ready and I would have to wait 30 minutes, perhaps I should have taken the insurance! She promised she would phone me when it was ready. To be fair she did, exactly 30 minutes later. The car was covered in scratches. Literally not a panel untouched. I was told to take pictures of them all for my records. I did, however clearly not thoroughly enough. Fast forward a week to drop off... We arrived at 7:55am. The lady that was there told me they didn't open until 8am and proceeded to ignore us until 8:05am. When she did speak to us, she told me off for being 30 minutes early. (A month before when making the booking I had allowed for traffic etc on the return and given myself half an hour leeway. I thought being early would be preferable to being late. She disagreed!) I apologised and explained I had misjudged the traffic, choosing not to mention the fact they had delayed me far longer without apology on my arrival a week prior. She checked the car. Immediately and suspiciously finding and photographing the one scratch (not really a scratch, it looked like a door had be opened into my car) that I didn't have a picture of from the week before, funnily enough the same colour as the car her colleague had just parked next to mine, and was still polishing. Then she located several more "fresh" scratches that I fortunately did have photo evidence that they preexisted, and which she then forgave me for. I'm yet to receive the bill for my scratch. I expect it will be more than the insurance would have been, and then I will have to claim on the "Full cover" insurance you sold me prior to arrival so will reserve judgment on that. And there ends my experience. I hope you agree that this warrants the score I've given and am happy to discus it further if you wish to contact me. "
Value for Money: 9 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 3
VERONA, IT - Reviewed by AZIZ - 05 September 2025
" See above "
" The shuttle driver on the collection from the airport ( young guy, mirrored glasses, stubble beard) was the rudest man I ever met. Georgia - behind the counter was polite and efficient, but felt ripped off with additional charges €242 for accident cover on top of our payment. The car, Renault Megane estate was big, comfortable and quiet but had a massive scratch / dent / scrape down the whole of the drivers door and rear door. No one cared about it. The advert said Verona Airport, but it wasn't. It was a shuttle drive away - so felt like false advertising. We wouldn't book again "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BERGAMO, IT - Reviewed by STEPHEN - 25 August 2025
" Poor communication regarding location of the pick up point, pressured into taking extra protection "
" Low up front cost and bullied into buying full protection, in flexible. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 8
VENICE, IT - Reviewed by ANDREW - 19 August 2025
" Poor overall, also charged for crossing a boarder 70 euros "
" The drop off was difficult, they charged for a preexisting dent on the wind screen. The dent was so small I did not spot it at initial inspection. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 5
PISA, IT - Reviewed by PETER - 06 August 2025
" Good value for money and very easy. "
" No fuss. Friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by DAVE - 02 August 2025
" Terrible , never ever using this company again Where is my money ?? "
" Are you joking ? Have you not read the emails about the situation ?? Didn't get the car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
OLBIA, IT - Reviewed by MARK - 28 July 2025
" Car was fine, service good and competitive price - thanks. "
" Car was fine, service good and competitive price - thanks. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by ANDREW - 22 July 2025
" Counter staff insistent that insurance I'd pre-purchased from Auto Europe wasn't worthwhile and I needed to take out their own. I'll probably just rent directly with a known brand next time and avoid the hassle. "
" A Chinese MG is not equivalent to a VW Golf. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
PALERMO, IT - Reviewed by HUW - 09 July 2025
" Total rip off to take out full insurance with auto Europe to be told that it does not cover the car that i was renting from Target and i would be liable for 39500 euros in the event of an accident no phone signal at the target rental to sort it out also wrong instructions for pick up the pharmacy has moved a long time ago need to update instructions for pick up when you try to phone Target it just rings and no one answers when you try to phone to sort out problems i have just bought a property in Sicily so would be coming over for six months each year renting a car not with this company now I will not recommend to my family and friends who come over to visit either "
" Total rip off to take out full insurance with auto Europe to be told that it does not cover the car that i was renting from Target and i would be liable for 39500 euros in the event of an accident no phone signal at the target rental to sort it out also wrong instructions for pick up the pharmacy has moved a long time ago need to update instructions for pick up when you try to phone Target it just rings and no one answers when you try to phone to sort out problems i have just bought a property in Sicily so would be coming over for six months each year renting a car not with this company now I will not recommend to my family and friends who come over to visit either "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PISA, IT - Reviewed by JANET - 04 July 2025
" I should have known better than to have picked the cheapest this year although last year it worked fine with Drivalia "
" Disappointed. It wasn't clear that the office wasn't in the usual car hire place.There were several add-ons not made clear at the time of booking eg extra for over 70. They tried to get us to pay for a voucher for cleaning the car at the end. I've never come across this before and have hired cars in many countries from many car firms. Last year we used Drivalia who were excellent in all areas. Wish we'd used them again. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by RICHARD - 27 June 2025
" Worst car hire experience we have had. "
" I Called when I was at the airport. The women that answered was extremely rude and Hung up on me. I called again and she was even more rude and then refused to pick us up. Said I had missed the time slot and then hung up again. We were stuck at the airport with no car and ended up having to hire one from Europcar at a cost of £600. A very distressing start to our trip. Will never use your company again. The person that answered my call does not deserve her job. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by DAMIAN - 04 June 2025
" Drop off was not a problem as was able to get the coordinate location from a photo I took of the car when I'd collected. Paperwork would just have told me to call the poor man. His phone doesn't stop, which does some way to explaining the inefficiency of it all. "
" The paperwork should have directed me to wait for a shuttle bus outside departures. Instead it directed me to call a number for someone to tell me. Due ro miscommunications on multiple levels it took over 2 hours to get the keys to my rental. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by GRAHAM - 03 June 2025
" Will use well known established hire companies with full transparency in future as I believe I was taken advantage of "
" Took advantage of an obviously tired and hot older man (70) to sell additional insurance without coherent English explanation "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 8
ROME, IT - Reviewed by WILLIAM - 08 May 2025
" Awful. "
" Awful. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 3 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by TOBY - 01 May 2025
" Everything was ok , but have not received 300 euro fuel deposit back yet "
" I am still waiting for the 300 euros for the fuel deposit "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by MARK - 19 April 2025
" Helpful staff but basic checks on the car were not made that caused us problems "
" Friendly and helpful staff but we had to solve tyre pressure warning light (this should have been checked before we collected) and the windscreen wipers need to be replaced which was a problem in the heavy rain we experienced "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
VENICE, IT - Reviewed by ISTVAN - 13 April 2025
" Everything was ok, they offered a diesel car for very little extra price to save me money on fuel. "
" Everything was ok, they offered a diesel car for very little extra price to save me money on fuel. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
VENICE, IT - Reviewed by JOHN - 01 April 2025
" All aspects better than expected and straightforward. "
" Having paid a lot more for car hire in the past, I was suspicious that this deal was too good to be true but it was even better than I hoped. The rental was convenient to the airport, the staff most friendly and efficient, no hard sell on options and a very clean low mileage car. I will certainly look to this company again without hesitation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by TORQUIL - 30 March 2025
" I was disappointed that I had ordered and paid for 'full to full' fuel, the car was running on fumes when picked up. Far from ideal. There was also an issue with tyre pressure on both rear tyres. The TPS recorded over inflated for both, this caused a continual warning on the dash, resulting in me being nervous and limiting usage for the hire period. "
" The Target team are helpful and polite. Noting the issues below, the team weren't able to resolve but they did offer reassurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
VENICE, IT - Reviewed by ANDREW - 26 February 2025
" Money orientated, just a scam from either Auto Europe or Target Rent, might be even both of you. "
" I booked and paid for additional CDW cover through Auto Europe. This was not accepted by Target Rent and I was made to purchase their own insurance at additional expense. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by PENELOPE - 24 February 2025
" Great company "
" Really good service. Staff great at communicating and vehicle was great for our needs. An easy painless experience compared to other vehicle rental organisations "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by FATMIR - 20 February 2025
" Clear instruction from the staff but a bit crowded we had to wait long in line to get the car! "
" Generaly OK! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by GARY - 16 February 2025
" I specifically requested a terminal pick up but due to an error on your site had to go off site and trying to find the shuttle pick up location wasn't easy so in all not a pleasant experience. "
" Usual attempt to sell me additional insurance which when you try to explain you've already done that falls on deaf ears but ok generally. They also checked the website error detailed below and confirmed it was wrong on your site. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by RAFFAELE - 14 December 2024
" Very good only the above could be better. "
" All good only comment a long wait for shuttle bus both ways! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PISA, IT - Reviewed by ALESSIA - 11 December 2024
" Na "
" Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BOLOGNA, IT - Reviewed by ALAN - 22 November 2024
" Good initial price but upon return the feeling is they are trying to find any excuse to charge and take money "
" At drop off the smallest mark on the windscreen was noticed, but the comments by the staff was that the car can not be driven , might need a new screen , the mark was so small it was very difficult to photograph, we need to let a mechanic see the mark. I'm waiting for an email re the outcome "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 8
BOLOGNA, IT - Reviewed by PHILIP - 20 November 2024
" Not as efficient or confidence inspiring as it should be. "
" confusing experience around the shuttle service which we thought was from the city centre to the airport but turned out to be from the airport to the car hire - further outside the city. Staff very eager to sell add-on insurance and extra vigilant about inspecting the car on return. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 5
PISA, IT - Reviewed by HUGH - 29 October 2024
" Auto Europe failed to give correct and meaningful information of where and how to collect this rental on arrival at Pisa Airport. Auto Europe failed to give correct information of the local operating name of the eventual rental Company. After a frustrating aircraft delay, over an hour was further wasted trying to establish where the collection point was. The telephone number printed on Voucher did not pick-up. Once contact was made through Auto Europe Office, the Italian desk operator promised to WhatsApp location details to me - This never transpired as they did not have my mobile Number. Location details were only finally established after a second pass through to MultiRent from AutoEurope and verbal directions received. Auto Europe you need to review the actual local operating name of the rental companies you Agent for. You need to establish and pre-publish pick-up locations of the rental companies offices you work with. A very frustrating event which does not endear me to use Auto Europe again ! "
" Target Rent is a subsidiary of MultiRent (Italia). Their offices are not co-located with all other common rental Offices. There is no Airport information at exit detailing the existence or location of the Target Rent/Multi Rent offices. Their office (eventually) was approx 500 m from the Airport Building exit. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VERONA, IT - Reviewed by JOHN - 28 October 2024
" All good "
" All good "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PISA, IT - Reviewed by JULIE - 24 October 2024
" Slightly put off by the extra cost of cleaning the car "
" The car had no fuel when I collected it which I wasn't expecting. Also I had to pay 15e to cover cleaning the car or get it cleaned myself - not had that before either! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
CAGLIARI, IT - Reviewed by CLIVE - 10 October 2024
" A lack of clarity on credit card procedure was worrying. The vehicle had an additional 6 or 7 areas of light damage, which we spotted and reported, but were not included in their documents on collection. Overall, the experience was satisfactory but not exactly stress free. "
" Unable to access internet at the check in desk (due to issues with my phone). Target Rent reluctant to accept credit card block via chip and pin, as opposed to via my credit card app. They eventually agreed, advising the return of funds may take 60 days. This was concerning and had not been mentioned in any information from Auto Europe. They were very pushy in trying to sell additional insurance. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ROME, IT - Reviewed by JANE - 07 October 2024
" Not great. "
" Very pushy and overbearing at pick up - trying to sell us unnecessary insurance. Stressful and unnecessary "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 8
ROME, IT - Reviewed by KATHERINE - 26 September 2024
" Awful "
" Couldn't find shuttle bus to Target Rent, no signs, took us over one hour to find. Then took us 35 mins in bus to get there. Car scratched/dented all over. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
BRINDISI, IT - Reviewed by TERENCE - 10 September 2024
" All as described & hassle free. Clear instructions provided & we had no surprises. The staff were lovely. "
" Great little car. We went with a budget option & the car was neat & tidy 8k on the clock in as new condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by PHILIP - 16 August 2024
" Really disappointed. car not at Airport and had to wait 25mins then a 10 minute drive in the same car collected in !!! Dirty, Damaged, Unfuelled. I took photos showed the Rep and he seemed un interested Fransico. Then decided to check the car for 15 mins trying to find damage !!!! Then said there were some marks which I said I had photos he asked that I sent them to him which I did. After getting to the departure gate he messaged me to say that we would be charged £470 for lock damage !!!!! I said this was ridiculous and please do not take any money from my C/Card. Phil Ewbank "
" Very Dissatisfied Car was not Clean, Not Checked for damage and unfuelled "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 6
ROME, IT - Reviewed by SAMUEL - 05 August 2024
" The whole thing was a joke. You found me a new car and the customer service lady was lovely but the new car rental place was almost as bad as the one that cancelled. Child seat that was unsafe and charged me over 100 euro for....petrol tank was left full but they told me it was one notch down and charged me even more money. "
" Complete joke. I booked the car from 10am. Which was a lot earlier than I needed it but I booked and paid so see no issue here. Got to airport and he was rude, short and told me o was late so no car was available. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by NEAL - 17 July 2024
" The hire cost of my vehicle was very cheap. Thank you. However, I wish I had paid more for an adequate service. I returned the vehicle with a statement of damage. No invoice paperwork was sent to me for over a month. I needed an invoice to make a claim on my insurance. Auto Europe did not reply to my email for over 30 days. Auto Europe's service and agents are terrible. "
" Auto Europe's instructions on how to collect the vehicle were to call Target. Target did not answer the phone between 12.18 and 14.08. The line was dead. I could not get information on how to find the shuttle. I called both Target/Auto Europe repeatedly. Auto Europe could not help. I was trapped at the airport. Other car hire companies in the airport could not give advice on how to find the shuttle. You wasted much of my time "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 10
VENICE, IT - Reviewed by YASIN - 02 July 2024
" Much easier just to indicate that the pick up is to the left of the terminal following the covered walkway. We WASTED AN HOUR walking around looking for exits, car parks, then finally the pick up stop... "
" We took nearly an hour to find the pick up point at Venice Airport to take us off site. Collection relies on being able to phone Target on arrival then waiting for them to send a google maps image of the pick up location.... Not ideal. Clear instructions in advance on the booking reservation would be much more preferable. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by BRIAN - 29 June 2024
" We were 8 people with golf clubs and other luggage and only 4 or 5 could get transport to Target on the small bus. This was despite my previous email to Auto Europe explaining this situation, AND YOUR confirmation assuring me transport for all persons would be available. Hence I had to drive back into the airport to collect the others, resulting in us being late for the evening appointment. "
" Target were ok but transport to and from Airport was very poor and not suitable "
Value for Money: 4 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 9
BOLOGNA, IT - Reviewed by MICHAEL - 25 June 2024
" Need I say more? "
" 1. Telephone number on the car hire document for Target office was incorrect so we had to Google it. 2. The Target desk is actually in a corner of a local hotel on a housing estate. 3. Pick up from the airport was very slow and the pick up meeting point difficult to find. 4. Pick up of the car on arrival at Target was slow. 5. The car wasn't particularly clean. 6. When we returned the car, the company singled out two minor, general wear and tear scratches on 2 hubcaps that we were certain were there on pick up and charged us for both, despite the fact we had returned the car in a better state than when we collected it. I.e we cleaned it properly inside and took it to a car wash so it was clean for the handover. 7. We would avoid using them in the future and would definitely not recommend this company to other travellers. 8. How many more reasons do you need? "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 5
CATANIA, IT - Reviewed by GILLIAN - 03 June 2024
" Terrible. I would use a different company and would recommend people not to use AutoEurope or Target Rental ever. "
" Difficult to locate the office in the first place. The staff were slow, the vehicle was not ready to collect. The child seats were filthy and they didn't have the appropriate ones that we asked to hire. The car was clean but very bashed up. They did a hard sell on their insurance which seemed purchasing the insurance online redundant. There were many many unhappy customers. I would not use AutoEurope or Target Rental again "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 2
BERGAMO, IT - Reviewed by MOHANLAL - 27 April 2024
" We were fairly happy with the service. The car provided was good for what we needed and was also good for mountain roads with lots of bends. "
" Very quick in receiving the car. Directions to where we need to go from the airport were good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by CHRIS - 20 December 2023
" Ok experience picking up car , very bad upon returning. Would not recommend Target car rental ever . Make sure everything including wheel rims are photographed when collecting car . "
" Shocking bloke who we dealt with when returning car, he said we scratched rim of wheel, which l didn't ! I didn't have a photo of wheel so he took $300+Australian off my Credit card without my approval. Very rude ! I want this refunded to me and will forward paperwork to you separately via email and request your urgent attention and reply. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 8
VERONA, IT - Reviewed by TIMOTHY - 02 November 2023
" Despite bus connection to car site. All good. Shame the £1500 is kept for 30 days, why not released at end of car hire period. "
" Disappointed not have car hire on airport. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by GREG - 24 October 2023
" Unavailable to talk to when we needed them when left stranded at the airport & refused refund for not being able to pick up the car from when we had hired it. When had to cancel after having to hire from elsewhere, Refused refund as "we hadn't done so 48 hours in advance" despite telling them the reason we had to hire from elsewhere & cancel our car was that the plane was delayed & Target Rentals car hire was closed with no information about how to get in touch 1 hour 20 minutes after they closed. We were left stranded. There has been no response to our emails, no apology, no refund. We have used them in the past over many years - we will never use them again. Extremely poor customer service. "
" There was no service. The place was closed when we got there & there was no information as to how to contact them. Both they & auto europe had answerphones on with no option to leave messages. We had to hire from elsewhere & so far have been refused a refund for tge lack of a car & our emails have not been responded to. Will never use them again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by MASSIMILIANO - 20 October 2023
" I been using your service for many years and that is unacceptable "
" I arrived to the airport and the telephone number was inactivated and target rent office was shut that day and the day after . I rented another car from Europe car for the duration of my holiday "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VERONA, IT - Reviewed by STUART - 18 September 2023
" Good way to find cheap car hire "
" We were a bit worried about having to get a shuttle from the airport. The instructions could have been clearer but it was fine. We were really pleased with the car and it was great value for money. We would use Target Rent again "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by ANTONIO - 05 September 2023
" All good "
" Returns could be a bit easier if the office was opened earlier "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
BERGAMO, IT - Reviewed by GARY - 21 August 2023
" This was starting to cause some stress and anxiety within our family but we made it back to Bergamo Airport and when we arrived to the Italy Car Rental kiosk, the lady said they did not have the Intermediate Car which Matt booked us - see Voucher attached UK5480866-1. In fact she advised the only car she had available was a Fiat Panda which was unacceptable to carry 2 adults (myself who is 6ft 4") my wife and two grown up teenage children along with luggage. My wife then made a second telephone call (33 minutes) to Matt to advise him that the car was no longer available with Italy Car Rent and in fact there were no other intermediate size cars available at all. Whilst on the phone, Matt had suggested to go round all the other Car hire companies in the Airport to see if we could hire another car from a different company. Matt stayed on the phone for the duration of the call as my wife walked around all the other Car rental companies in the airport. After my wife exhausted all options and to no avail of any cars being available at the other Rental companies. Matt apologised and said there was nothing else he could do but to contact Auto Europe when we would come back from our trip to raise a claim for compensation but he ensured us that the Refund would be issued for the original booking at a cost of £321.55. Unfortunately, we had no other choice but to take the Fiat Panda from Italy Car Rent which was actually a HORRENDOUS experience for us. We got the shuttle bus to the Italy car rental car park to pick up the car. We could not fit all luggage into the boot space so our children had to nurse the bags. I could not even get my seat back enough to drive in a comfortable safe position. We had a 3 hour trip to get to our hotel in Riva del Garda. We had been very much looking forward to exploring the lake in the car which we first had booked over our week's holiday but unfortunately, we were not able to do this. We could not make full use of the car at all in our week and returned the car on our departure day (29 July 2023) back at the Airport. In light of the above distressing experience and much stress and anxiety caused and also not receiving our refund, I am seeking compensation. I believe Auto Europe is at fault for not updating their Terms and Conditions with Target Rent on the Voucher for the Credit Block Charge, no fault of our own on the original booking. Unfortunately, this was not an enjoyable experience for our first family holiday to Italy. We have allowed over 21 days for you to issue the refund as promised in the telephone call by Matt on 22 July but as yet this has not been refunded. I look forward to your reply. I do hope you can solve the matter as soon as possible. "
" It is with deep regret that I write this email. We as a family are very disappointed with our Auto Europe Car Hire experience. As a family of 4; 2 adults and 2 teenage children, we were very much looking forward to our first ever family holiday to Italy. I booked our Car hire on 1 June 2023 by Credit Card at a cost of £321.55 - see Voucher attached UK5451234-1 On arrival to Bergamo Airport on 22 July 2023, we got a Shuttle bus to the Target Rent depot. We produced all the necessary documentation, the lady at the kiosk advised us that she could not give us the car that we had booked as the Credit card block had to be a limit of EUR 1500. My credit card had a limit of £1000 which we had ensured covered the EUR 950. When we booked, we reviewed the Terms and Conditions and it clearly stated on our voucher that a Credit Card Block of EUR 950 would be blocked on my credit card at time of pick up, see highlighted in yellow on Voucher. My wife made a call to Matt (22 minutes) back to the Auto Europe UK office on 22 July to advise of the issue, he apologised and said that it was a mistake on the paperwork and it was never updated to read the higher credit card block charge. Matt spoke to his supervisor and he advised that they would offer us a Refund of £321.55 within 7 - 10 days. As yet we have still not received this Refund, over 21 days later. Matt then advised that he would book us another Intermediate size vehicle with Italy Car Rent with a Credit Card Block of EUR 900, see highlighted in yellow on Voucher and that if we could make our way back to the Airport, we would be able to pick this vehicle up with Italy Car Rent at a cost of £209.73 which I paid with my Debit card. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by PAUL - 12 August 2023
" Good "
" Good service Good car Good drop off Limited parking spaces on road Close to airport "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by ADAM - 15 July 2023
" You told me you had updated the provider with our delayed flight details but they told me you did not. Wasted money and wasted time "
" No one waited for us despite being told our flight was delayed. Ended up losing a lot of money and a half day of vacation. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
OLBIA, IT - Reviewed by STEPHEN - 10 July 2023
" Have used Auto Europe many times before. The process is easy and quick and generally works out the best value for money. Thank you. "
" Used the rental company before and they are helpful and have good quality vehicles. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
BRINDISI, IT - Reviewed by DANIEL - 16 June 2023
" Having waited 45 minutes for a shuttle to not arrive for our "on-airport" car hire, we called auto-europe. Most of this call was spent trying to explain we were not in fact an hour early for our arrival, but Italy is actually an hour ahead of UK time. I can get this being queried once because of initial confusion, but when speaking to a company named "auto EUROPE", you'd hope they'd grasp this time difference quite quickly from then. When we stated that we'd been waiting 45 minutes and had called 7 times, we were told to phone the rental company again. We tried to explain that we had done so multiple times and weren't achieving anything, asking that Auto Europe make contact given that our booking was with them. Auto Europe were obtuse and unhelpful, offering no assistance or solution. We waited over an hour for a shuttle bus which is completely unacceptable, especially given we booked through Auto Europe on the basis of an on-airport rental. "
" When booking, we chose the rental based on being listed as on-airport. Over 10 minutes in a shuttle isn't on airport. Phoning and being told shuttle is 5 minutes away 13 times and waiting an hour for a shuttle also isn't what you'd expect when picking on-airport rental. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by NATHANIEL - 08 October 2019
" I'd try Auto Europe again but not Target Rent. "
" The car had a lot of minor damage and major damage under the right side door sill. I spotted all of this and made sure it was recorded although the staff did not advise me of the damage under the sill which I thought devious - it was parked very close on this side and not visible until the car was pulled out. I feared that if I had not spotted it I may have been held liable. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 5
VENICE, IT - Reviewed by CLIVE - 19 August 2019
" Quick pick up, no more than 10 mins. No queueing. Pleasant staff, good car. Far quicker service than we often have on the airport. "
" I wondered if the pick up and drop off process might take a long time. But it was quick and we had no queueing , was very pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by GRENVILLE - 05 July 2019
" Unfortunately the car was damaged whilst parked. I am waiting to see what your insurance claim system is like, as I am currently in the process of making a claim! "
" Arranging pick-up from the airport was difficult otherwise the retail company was fine. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10