Tel Aviv (which means Spring Hill in Hebrew) is one of the world's most cosmopolitan cities. Located on the Mediterranean coast, it offers a vast range of tourist attractions, including the famous White City founded in 1909 and now a UNESCO World Heritage Site. Tel Aviv's golden, sandy shoreline is a magnet for beachgoers who flock to the city to soak up the sun, with Gordon Beach, Frishman Beach and Banana Beach amongst the most popular of them all. A short drive south with your car hire in Tel Aviv brings you to Jaffa, notable for its fine stone architecture and well-preserved acropolis. Another of the most colourful and characteristic parts of the city is the Yemenite Quarter, which is a maze of narrow streets and alleyways lined with historic buildings. One of the city's top cultural attractions is the Tel Aviv Museum of Art featuring works by Picasso, Pollock, Van Gogh, Monet and a host of local artists all housed in an ultra-modern building. Of equal note is the Eretz Israel Museum (Land of Israel Museum) which incorporates a planetarium and the Tell Qasile archaeological site displaying exhibits dating back to the 12th century BC. And for a memorable meal and exhilarating boutique shopping experience, head to the city's oldest quarter (Neve Tzedek) where the first European-Jewish settlers built their houses in the late-19th century.
Auto Europe offers its clients the very best of Tel Aviv and other key destinations in Israel by working very closely with all the world’s top car rental companies, including Thrifty, Budget, Avis, Europcar and Hertz. Founded in 1954, we now offer over 24,000 pick-up and drop-off locations in more than 180 different countries around the world, and you can collect your vehicle in downtown Tel Aviv or from Tel Aviv Airport just a half-hour drive south-east of the city. Take a look at the latest comments in our car hire reviews in Tel Avis section below to see the opinions of some of our other customers who recently took advantage of Auto Europe's wide range of products and services in the city.
" As long as the matter is not sorted i wont be using your services again. "
" I had a bad experience this time with Hertz, I upgraded in the airport to a slightly bigger car, as the car only just arrived back the petrol was only filled 3/4 so they told me that when i bring it back i only need to fill it the same. I filled it up till almost full evenmore than i took it and they charged me for a full tank. The name of the Man was Avi who advised me that he will make a note on the system that the car was only 3/4 full when i took it might have forgot to put it on as the queue was busy. I actually have witnesses who heard him say that i only need to bring it back 3/4 full. I tried calling already the desk twice and they advised me that someone will call me back but it never happened. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good value as always "
" The vehicle collection was incredibly slow. Initially i was given a dirty car smelling of smoke which looked like it had not been cleaned inside. It was not fit for rental. I complained and then was given a very new car which was excellent "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Nothing "
" I got no real documentation at the end so assume all was ok with the return, but i have no official confirmation. When i queried it i got something back whicj my phone can't display, presumably because it's hebrew which would br no use to me. Piss poor. Everything else was great though : car, customer service. Return were all spot on "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The information for returning the car was helpful. Good advice about not to use toll roads. "
" It was OK The guy on the reception was very efficient, however, all the paperwork was in Hebrew. In addition it would have been helpful to have explanation on how to use and fill up with fuel. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very Good "
" Very Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" None "
" Never have enough counter staff. They should provide extra coverage at times of high demand "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" There was no one t check the car at drop off but I was told to go and I would be emailed. Received 3 long emails. No clear message in any. One showed an additional charge of £21 but it wasn't clear what it was for and I have had no reply to my email asking. Shame as otherwise my experience was good but I feel totally ripped off and will pursue this "
" I "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 9
" Easy process and good options "
" Representative failed to acknowledge the all-inclusive insurance I bought from you. This is a reoccurring thing with Hertz/Thrifty in Israel. I don't know if it's ignorance or an attempt to make me buy something I already paid for but it's annoying nevertheless. "
Value for Money: 9 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe are the go-to car hire brokers. "
" Counter staff quite disinterested particularly in Jerusalem bordering on rude. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" re-booking and cancellations work well and I appreciate it! Good service, even when I once had to call. Thanks. "
" Efficient and fast drop-off The car breaks were making noise, else the car was fine. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Friendly staff, new car, no-nonsense service "
" Friendly staff, new car, no-nonsense service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Smooth process comparing to other providers I used before, only thing problematic is that you can never tell final amount due to all the additional fees and taxes. "
" Did their job. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" I had to make some changes because of the situation in TLV and the team was very helpful "
" Great service, helped when needed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have continued to be charged by Avis for months after the rental has been completed. The original charge was £171.82, but an additional £26.17 has been taken in three payments since then - the most recent being 7th September 2020. Please advise how I can raise a formal complaint and stop these ongoing charges! "
" I have continued to be charged by Avis for months after the rental has been completed. The original charge was £171.82, but an additional £26.17 has been taken in three payments since then - the most recent being 7th September 2020. Please advise how I can raise a formal complaint and stop these ongoing charges! "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The only service we found on-line that provided full insurance. Good price, excellent service. "
" Brilliant, helpful and friendly service. Would definitely recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Although Thrifty were excellent, I was extremely disappointed with the service by yourselves. When I arrived at the pick up desk I was advised that the voucher had been cancelled by yourselves. I had to call the Autoeurope help desk and after some backwards and forwards the issue was finally resolved. This is not the kind of situation a customer should be put through after a rather stressful journey! There was no analogy by your representative, or offer of compensation. "
" Thrifty were excellent, albeit with a extremely scratched and dented car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Much better than my previous experience with CAL Auto "
" Except the need to take a shuttle to their p/up office service was good and fast, car in good condition and drop-off process seamless. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good experience overall "
" The one big advantage of CalAuto on arrival at Ben Gurion airport is that the check in counter is not busy, so one is in and out within a short space of time. The Avis counter had around twenty people waiting. Staff were friendly and efficient both at check in and return of car. The two downsides were: - the car was dirty and smelled badly of smoke - the shuttle back to the airport on returning the car took a long time to arrive and a number of people were left waiting for the next shuttle because the one was full. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 4
" Good hassle free experience in collection and drop off. Polite friendly staff. "
" Staff were very efficient and courteous. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" all very easy "
" all very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" none "
" As with most of the firms I have used at this location there is only a single shuttle bus and the wait is sometimes excruciating "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" All good "
" No problems at all. Everything good and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" . "
" . "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 6
" Na "
" Na "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" Excellent vcalue and good service "
" I've always found them very friendly and helpful. My one issue is that I often want a car for more than a month, and their max is 30 days, so I have to remember to extend the booking – not a huge big deal, but a nuisance. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" As above "
" Pick up quick and easy, straightforward to pick up place. Car was just right for what we wanted. Lower cost than other rental companies operating in Israel. Drop off again quick and easy All good - thank you "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Thrifty have double charged me. Please can you urgently get in contact with Thrifty. I have written to Thrifty numerous times but no response from the company. "
" Thrifty have double charged me. Please can you urgently get in contact. I have written numerous times but no response from the company. Service itself was great but a shame to have poor follow-up correspondence. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 5
" I like the combined offer with the excess waiver insurance directly from auto europe. "
" good location and ok service "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Having arrived in Ben Gurion from the UK the car pick up was excellent and I was soon on the road to Tel Aviv. I was interested in taking a further rental however it appears that you cannot take out a rental with auto rental once in Israel. Frustrating. "
" Car pick up was swift.Advice given by Hertz representative was appreciated. Car drop-off was excellent taking around 2 minutes. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" old cars at Thrifty "
" last day on the morning of our flight the car broke down battery gone. only one counter when taking the car with long waiting "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" No comments but really good service and satisfied "
" Very well maintained cars and very good service from the people "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As expected no problems "
" Numerous dents and scratches which we were assured were known about but no documentary proof was offered at collection. No problem at return but it was one more pressure that we could have done without. Staff were excellent although at collection the car was not in the assigned bay and we had to wander round the car park searching for it ! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" Which experience? how is this different from question 3? "
" No major problems. Rather hard to find the car rental area which isn't signed (or not well) at TLV and I was misdirected by the information desk. The actual pick up area appeared unstaffed at first, then someone I found was completely disinterested. The instructions to start the car referred to entering a 'star/asterisk' then a code, but the key pad had no start symbol, only various Hebrew words and numbers. It was very hard to persuade one of the staff to come and show me how to start the car and as we were almost three hours late (plane one hour, passport control 90 minutes) this wasn't good. Vehicle was fine, return was efficient. Actual counter staff were fine but I gave a 6 to reflect the rude person at the pick up area as that isn't asked separately "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I'm a regular or to your customer "
" Tatty car, many scuff. Access system failed within 24 hours because they battery in the key fob expired. They sent an engineer who arrived within two hours and fixed it but it lost us half a day of holiday and could have been serious had we been somewhere remote (we were in central Tel Aviv) "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
" overall the car was very good, service was also very nice! "
" car was a bit dirty when we took it over "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Well done, good value for money "
" The stuff are really nice and helpful. The whole process is straight forward, they are not looking to find way to take more money from you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Usually works well. "
" Counter staff were good throughout. Collecting the car, the staff were poor with with car seats. Did not offer any help at all. Quote "you had children" when asked can you help fit the seats "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 5
" All good "
" All was smooth and easy. The car was nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good price for the time of year and class of car. Was seamless and easy to use. "
" Overall was very positive but car was not in a great condition with a leaking boot, slow leaking tyres and barely functioning windscreen wipers. The interior of the car smelt of damp but mechanically was in good condition. Was surprised to see that I got charged with no explanation at drop off what the charge was for or how it had been arrived at. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" fine good service "
" good briliant service allways good upgrades and a smile "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" not great "
" check in staff was very slow and rude. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 8
" Satisfied all round "
" Staff at pickup were especially courteous and gave me upgrade when I advised of previous bad experience with Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall it was OK "
" The car wasn't perfect and I had to enter one of the Cal Auto branches to discuss the matters and considered changing the car "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 6
" Overall OK "
" All OK except the rear seat that was 50% covered in what looked liked sticky coloured sweets mess. Absolutely disgusting, but since we were a party of two, and it would have taken an inordinate amount of time to exchange the vehicle, we just took a photo of it and drove off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" Getting the car takes too long. Everything else is OK. "
" It's my second time standing about an hour in the queue to get the car. One person only at the counter and very long and inefficient process that is due to trying to make hard sale of upgrades and extras. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Good value, easy to select car through Auto Europe. "
" Generally I would say it was good value for the car and it was relatively simple process receiving and returning the car. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Hand brake not in working order,marks all over,drive was good,but needed a service "
" Over all pleasent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Excellent service "
" Overall very happy - I think the driver that took us back to the terminal after returning the car could have driven slower and safer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Quick and efficient. Good car, but GPS temperamental. "
" Efficient and car good, but GPS often difficult to get connection. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Easy to go through the website. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" good website "
" overall things went well, the deposit was blocked on the credit card and 3 days later it still shows blocke "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Decent price comparison site "
" Ordered a small car, they didn't have one, they gave me a big car (which I don't want and I'm not not used to), I said I'll take it if you get me a small one tomorrow, they said yes come back in 2 days, we will have one then. Came back they didn't have one ... eventually, they gave me one from Hertz instead (both run by the same office) ... but out of the 5 available cars they decided to give me the worst banged up one. If they were gonna give me one in the end, why not do it on day 1 ... basically never want to use Thrifty again ... would rather take the bus !!! "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 1
" Great company "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I've droves about 600 km in 7 days on 1 full tank. Economic. The staff were very friendly and efficient. "
" I got Hyundai 10i. New ( only 17,000) on the clock. A few marks but excellent car. Drive nice, quite, good miles/ gallon grear air con!. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The excess amount frozen on my credit card by far exceeded the amount stated on my rental voucher ($450). "
" Received free upgrade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" It is very Satisfying but you should include payment for Motor way 6 . The engine was ok "
" I am very happy "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The collection arrangements were unclear "
" It wasn't clear that they had to be phoned before collecting me from the airport. Also I had to wait 30 minutes for them to take me to their offices which weren't at the airport "
" Yes we have a great trip and will use auto Europe again "
" Cal auto have a very helpful team "
" No problems at tel aviv. Staff at slomo sixt v helpful and polite. "
" Excellent v helpful staff "
" The staff on the phone are very helpful and easy to deal with. "
" They were ok eventually, although the car they originally offered me wasnt an upgrade which is what i was meant to have. When i found a problem with the car, they tried to give me another car (slightly older but a bit bigger) but there was an issue with that one too. Eventually they offered me a car which hadnt been cleaned because it had just been returned but that was fine as it was going to get dirty again anyway. Other than that the car was ok and returning was simple, but would have been easier and quicker if it was on the airport and not outside. "
" Excellent quick services Excellent car "
" Excellent -hire was from airport "
" excellent service. very helpful staff when booking "
" very unfriendly staff, but service was adequate. a smile would not go amiss "
" this worked very well in every way "
" Counter staff at the airport were ok but appeared disinterested. The chap who handed over the car was completely disinterested and not ok. Staff at the rental office were much better. "
" Efficient Service and competitive pricing "
" Issues with allocated car, had to be changed which was done quickly and easily "
" Helpful and friendly. "
" I thought I was receiving a Suzuki Alto manual but in fact received a Citroen automatic. However I was satisfied with the car and it helped me to get to all the places I wanted to visit. Staff were helpful and friendly. "
" very helpful staff. no problems with car or service when getting car. competitive rates. am very satisfied "
" this time i actually got the car i ordered!!! "
" The money I paid online was only half of the eventual cost of the rental. I understand that you are not an insurance company, but I think you could do a lot more to make the amount of the additional vendor specific charges clear before the purchase is made. "
" The car I drove was nearly new, and a really nice car to drive. Shlomo's charges doubled the cost of renting the car which was a bit of an unpleasant surprise. "
" Excellent and simple booking system. "
" Service was great, but condition of vehicle very scruffy by normal rental standards. Definitely not what one would expect from Hertz. "