Auto Europe
- North America
- Central America
THRIFTY GERMANY CUSTOMER REVIEWS
- 6.6
- 7.5
- 8
- 8.3
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
THRIFTY GERMANY Car Rental Reviews
Average Rating for Thrifty :
FREIBURG, DE - Reviewed by DAVID - 24 July 2025
" Tyres were not correctly inflated so added 20 minutes "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MUNICH, DE - Reviewed by JAMES - 05 May 2025
" I would highly recommend as their easy to use sight and great prices always come out in top with the best rental brands. "
" Great counter staff that where so helpful and swift , i had a selection of vehicles to choose from, and the whole pick up process was a dream. Drop of was quiet and again greeted by a very helpful fast and easy drop off service, car was like new and would highly recommend Thrifty as a option. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by PETER - 10 April 2025
" I hired a car. See above "
" Simple pick up. Very simple drop off. Car was not what was booked but v similar "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BERLIN, DE - Reviewed by ANTHONY - 20 March 2025
" Everything worked and fine. "
" Everything worked and fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
STUTTGART, DE - Reviewed by ANDREAS - 10 March 2025
" Somehow, the option to book full cover seems to have disappeared when someone wants to book a car. This was the main selling point for me to book via autoeurope. Hence, I might not do so in the future. "
" Initially not too happy about the car, but in the end it was okay. Staff at counter was very chatty. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by PETER - 11 February 2025
" As above great value and excellent service as usual, I always use AutoEurope "
" Andrea the lady at the Thrifty / Hertz desk gave us an upgrade to a Mercedes 'C' Class as it was our 'special' wedding anniversary. She was amazing and very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by ERIKA HEIDRUN - 24 January 2025
" Autoeurope is the best! Everything works! Easy accessible, prebookable, no problems with cancellations. Been using it for years and never had a problem. Thank you Autoeurope "
" good service, no complications "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARTIN - 29 September 2024
" We have hired cars from our company's but the service we received from thrifty was by far the best. "
" The whole process was very easy and fast counter staff were very helpful and friendly "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANTHONY - 06 September 2024
" Very good and efficient service. "
" The only slightly negative point is that I had paid for a car with GPS as part of the cost but the initial car they gave me didn't have GPS as they did not have the GPS request on their system. But they remedied it straight away. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by RAYMOND - 31 August 2024
" See above comments "
" I did not receive a final invoice or any check off document when car was returned. This is not satisfactory "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by ALASDAIR - 23 July 2024
" Auto Europe is a good and reliable website. Used several times "
" Great service and good value. Very easy drop off.. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by ANDREW - 13 June 2024
" Jury is still out. If you help me get my money back out of Hertz Thrify, then I might recommend you. "
" No car available for us! We were given a sheet of paper to go and find a car from any other hire company. They were no help at all and we are currently over €700 out of pocket. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
HANOVER, DE - Reviewed by LEE - 04 April 2024
" Efficient and friendly "
" Efficient and friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by FIONA - 21 February 2024
" Thanks to Erika on the desk for her amazing service with a smile. "
" Although there were a few "hidden expenses" that caught me off guard, I really enjoyed my overall experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JAMES - 05 February 2024
" Problem with avaiability of suitable vehicle "
" No suitable vehicle available. Had to wait 1.5 hours for one to be available. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by NICHOLAS - 18 January 2024
" Great experience with Auto Europe "
" Additional charges too high "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by ZAFFAR - 07 December 2023
" Ease of use via website. Had to call to get details of where to pick up and drop off and staff member was friendly and helpful. "
" Very friendly and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by ANGELO - 06 December 2023
" The rental in general was ok, the problem was with the dropoff. The wrong timing was taken by the personnel at the Munich Airport (even though there is an automatic scanner at the rental return garage entrance!). The personnel listed the time they inspected the vehicle and not when we actually returned (there were a lot of returns at the time, so we just handed the key to staff and left). We were charged an extra day then and I had to justify my timings as opposed to the garage personnel - thankfully I had evidence of refueling, and pics taken at the return. Had I not, I'd have been charged an extra day for nothing! "
" The rental in general was ok, the problem was with the dropoff. The wrong timing was taken by the personnel at the Munich Airport (even though there is an automatic scanner at the rental return garage entrance!). The personnel listed the time they inspected the vehicle and not when we actually returned (there were a lot of returns at the time, so we just handed the key to staff and left). We were charged an extra day then and I had to justify my timings as opposed to the garage personnel - thankfully I had evidence of refueling, and pics taken at the return. Had I not, I'd have been charged an extra day for nothing! "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by DAGMAR - 19 October 2023
" easy booking, good value for money, clean cars "
" Overall a very good experience, friendly staff, no waiting time and good value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
HAMBURG, DE - Reviewed by STEFAN - 15 October 2023
" Helpful and friendly staff "
" Helpful staff. Quick "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUSSELDORF, DE - Reviewed by DIRK - 07 October 2023
" all good "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MARK - 30 August 2023
" As with previous hire cars, AE always deliver and hoping that they can sort out the issue I have with Hertz/Thrifty as I have never had reason to complain before. "
" Shocked, on arrival was told there was no car and when I politely asked why, was told to wait in the airport for a call. I was offered a smaller car which wasn't suitable so then asked if I could have a larger car, only to be accused of asking for something I hadn't paid for. Andrea Spel who looked after me and my wife was so rude, I could hardly believe it. Her supervisor introduced himself and to be fair. sorted us out with a suitable vehicle. I have also started the process to claim back charges that I shouldn't have been charged for. Not very happy. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 7
FRANKFURT, DE - Reviewed by RICHARD - 02 June 2023
" Easy "
" Easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NICHOLAS - 02 May 2023
" Positive "
" Efficinet service, the only imporvement woudl have been at drop off. I had to wait for a member of staff to check the car and book it in. I was not happy just to hand in the keys without the car beieng checked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by NEIL - 22 March 2023
" The car stated in the voucher was nothing like what was offered. This meant upgrading at a cost to the next class up. Average service at best. "
" Very average! "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by DAGMAR - 16 March 2023
" Very good experience, great value for money! "
" Very good experience but frustrating at arrival at airport that I need to go to different terminal as Hertz/Thrifty desk was not staffed. Inconvenience also applied at returning the car at different terminal than my departure terminal. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
COLOGNE, DE - Reviewed by KAROLINA - 21 February 2023
" All went smoothly and was clearly communicated, no problems at all "
" Great experience, will use Thrifty again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ROGERIO - 16 February 2023
" Disgusting experience "
" SCAMMERS Thrifty and Hertz operate together in Munich airport. They are scamming people using the old trick of the "car is damaged" so we will keep your deposit. I have just opened a claim with my bank / credit card and another one with European Consumer Office. Stay away from this disgusting as*holes. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by PAUL - 31 January 2023
" I contacted you to advise I would be collecting car a couple hours later than expected Even though I had paid for the car I was told they may give my car away and charge me, they said they'd call back but didn't so me my partner and 6yr old were worried right up until we collected the car thanks "
" Car was much smaller than one I booked Couldn't find anyone in the garage to point out minor issues Vehicle wouldn't lock on many occasions and finally had to contact breakdown services who were useless so ended up having to leave car unlocked in Munich after wasting hours of my holiday faffing "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
HAMBURG, DE - Reviewed by STEFAN - 21 September 2022
" Auto Europe paperwork was incorrect with the wrong time for closing at the hire car desk. It stated 11pm when it is 8pm. "
" Plane from Heathrow cancelled and flew next day. Norbert at the Hamburg desk (Hertz) was brilliant. I phoned several times and he held the car until we finally arrived nearly 24 hrs late "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by NICHOLAS - 18 May 2022
" Good car but very poor drop off and large overcharge that needs to be resolved immediately please. "
" At drop off there was nobody to check the car so this was done later. The kms were read incorrectly and I have been charged for driving 4073 km and €1414.82, I had driven 300 km and this is coveredby the prepaid voucher of €119.32. Please coudl this be recitificed immediately "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by PAULO - 16 May 2022
" Not only prices are now higher than ever before, I was very unhappy about having to pay a further €60 for driving outside Germany, even if Salzburg is at the border and much closer to Munich than most other German cities. "
" Not only prices are now higher than ever before, I was very unhappy about having to pay a further €60 for driving outside Germany, even if Salzburg is at the border and much closer to Munich than most other German cities. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANDREW - 25 March 2022
" Car fine. Check in and out fine. Always use Auto Europe. Would be grateful if you could chase up overcharge. "
" They have charged me €66 cross-border fee even though your confirm says €55 and their own checkin desk said €55, being €45 plus VAT. I complained but they refused refund due to some airport levy? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JOHN - 15 March 2022
" Disappointing. I am used to hiring cars and always expect to be stung by extras. One day I would like to think I could just pay the agreed amount, get the car I ordered and be happy. I also think it's time we moved to the norm in the Canada where I ordered a car and my wife was automatically included as an additional driver without cost. I don't really understand the need for a cross border fee when both Germany and Austria are in the EU "
" I received a smaller SUV rather than the estate car I had ordered. I am arguing with Thrifty/Hertz as they have added an airport surcharge on to my bill and taken it direct from my card. "
Value for Money: 4 Efficiency of Counter Staff: 9 Expediency of Drop-off: 5 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by KATE - 04 March 2022
" Have had good previous experience with AE however, getting charged twice for the enhanced insurance- once by AE and once by the car company - is not right. Am considering booking directly with a car company next time. "
" Very poor vehicle cf the selection I'd made/bought. It barely qualified in that bracket. The clutch was juddery and likely seen some abuse. I was extremely disappointed to pay extra insurance twice, yet again. I upgrade via auto Europe but then on collection am advised I need to upgrade again to have the cover I already upgraded for. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 4
FRANKFURT, DE - Reviewed by NICK - 07 March 2020
" excellent service alround "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by REBECCA - 27 February 2020
" Finding that the hire company has introduced a cross border charge on arrival at the airport is an unethical practice and smacks of profiteering. Then refusing to take the 'optional' CDW cost off despite being shown my stand alone policy leaves an unpleasant taste and I shan't recommend or use Thrifty/Hertz again. "
" The hidden cost to cross the border is an utter piss take "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 7
MUNICH, DE - Reviewed by DANIEL - 24 February 2020
" Everything was fine except for the forced upgrade. I specifically booked a 4 door car and was only offered a 3 door Fiat 500. "
" I booked a 4 door small sized car, which was confirmed on my order. No car was available and my only option was to upgrade at a cost of £70. Totally unacceptable. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by SAMANTHA - 21 February 2020
" We weren't happy that the car hire company charges £19 to hire a car booster seat when they are £10 the buy new. "
" We felt we didn't get good enough drop off instructions. It took us a few how's around the airport to figure out that the car was going back to a different location. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHAEL - 03 February 2020
" very good, slightly concerned at drop off showing 66 euro balance on voucher but this was in German and it does not appear to have been debited on my credit card. "
" 30 minute wait to check in "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANTHONY - 26 January 2020
" Very good value. Straightforward process. "
" Very good efficient service "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BREMEN, DE - Reviewed by IRMTRAUD - 22 January 2020
" See above comments. A 5 door car is important to us and unless we could be certain of this next time we visit Bremen, are likely to hire a car with an alternative supplier. "
" Requested a 5 door car but provided with a 3 door. This caused difficulties for passengers with limited flexibility. We are frequent visitors to Bremen and would be cautious about using Thrifty again because of this. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by OLEG - 14 January 2020
" Auto Europe web site is simple but efficient. Price is competitive. "
" I got very good car in great condition. Friendly service in Hamburg airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MATTHEW - 09 January 2020
" Rental was actually provided by Hertz rather than Thrifty for some reason. Received invoice after returning the vehicle for excess mileage (which was incorrect as the actual mileage done was well within the limit) and also charged for an insurance I declined. This meant I had to contact Hertz by phone and then asked to email in order to resolve. "
" Rental was actually provided by Hertz rather than Thrifty for some reason. Received invoice after returning the vehicle for excess mileage (which was incorrect as the actual mileage done was well within the limit) and also charged for an insurance I declined. This meant I had to contact Hertz by phone and then asked to email in order to resolve. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MUNICH, DE - Reviewed by ANDREW - 06 January 2020
" Pick up and drop off very smooth "
" Counter staff was rather rude. I had the next ticket and was about 5 seconds late but he had moved on and I had to wait. Very irritating as I'd been queuing for 20 mins "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SEAN - 16 December 2019
" Absolute rubbish "
" Hertz didn't have the car we booked and we had to take a ford transit, it had a cracked windscreen, which they didn't mark. We noticed ion the daylight outside airport and tried to contact them for an hour with no success. When we got back they said it was already logged on system, they have since billed my credit card 363 euros the fuel tank was half empty so it needed 40 litres at 1.45 euro a litre local rate in munich it should be 60 euros maximum, there is also other charges "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 1
NUREMBERG, DE - Reviewed by CARL - 12 December 2019
" Having hired vehicles for over 25 years this was by far the best hire experience in Europe. From the initial service, to cost to the car itself, 2,000km on the clock it was a fantastic experience. full marks to your counter staff at the airport and full marks for providing such a wonderful car at a very reasonable price, it added to the enjoyment of our trip. "
" Having hired vehicles for over 25 years this was by far the best hire experience in Europe. From the initial service, to cost to the car itself, 2,000km on the clock it was a fantastic experience. full marks to your counter staff at the airport and full marks for providing such a wonderful car at a very reasonable price, it added to the enjoyment of our trip. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LUDWIGSHAFEN, DE - Reviewed by PHILIP - 08 November 2019
" Very good. "
" Friendly and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NUREMBERG, DE - Reviewed by VLADIMIR - 24 October 2019
" we received an upgrade, which is obviously nice! Just check-in would have been nicer if it was made easy and explain also how the drop off works. "
" pre-checkin did not work and check-in took a very long time "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MICHEAL - 21 October 2019
" I am happy with the experience of this hire, "
" One of the best car hire firms I have dealt with. The only negative was the additional charge for taking the car from Germany to Austria. How can this be justified? "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANTHONY - 15 October 2019
" Always use Auto Europe for peace of mind in knowing exactly what I have and what I am covered for at point of pick up as it is not uncommon for hire companies to try and extort more money out of you by claiming you are not covered for certain things. "
" Very good for pick up at Munich but drop off was chaotic with cars for all hire companies being dropped off in the same place. You then had to wait for a rep to recognise the car as theirs to check amongst all the other cars that were being dropped off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
BERLIN, DE - Reviewed by FRANCIS - 11 October 2019
" none "
" none "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
MEMMINGEN, DE - Reviewed by NIKOLAI - 17 September 2019
" After I dropped of the car they tryed to put on me the damage the car allready had for almost 300 euros. I done photos before taking the car away. This is not how the customer should be treated. I will never book the car from Hertz again. And if I rent a car from the 3rd party you should mention this at the beginning from witch counter the car would be picked up. "
" First I thought it will be throw thrifty however after I saw that rented car will be provided by herts ,witch is the worst rent a car experience I had before and this time was not better. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by BRIAN - 16 September 2019
" As above "
" The only issue we had was just under a 2 hour wait to collect the car.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by THOMAS - 07 September 2019
" As usual, never had any problems with auto europe. "
" Can't fault the helpfulness of staff. Also found it very positiv that they have now staffed the car parking lot again, so help was at hand. However, quite dissappointed about the fact that they didn't reserve the correct car type on two occasions. Booked a compact car and received a 9 seater minibus and a van respectively, despite booking weeks in advance. Whilst they got me to my target, they were quite inconvenient to drive. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALAN - 06 September 2019
" The vehicle had twelve external defects, but the inside was perfect. The counter operator said that we may be charged 2400 euros for each and any scratches that may occur during the hire period, which gave us concern throughout our holiday. We would not wish to hire similarly again. "
" Counter operator did his best to get us to pay more at the desk: 1. By offering a bigger vehicle at extra price 2. By trying to frighten us into buying more insurance cover. "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANTHONY - 04 September 2019
" The return experience was quick and efficient "
" When we arrived at the thrifty/Hertz desk in Munich airport we had to join a queue as Thrifty/Hertz did not have enough cars and were waiting for cars to be returned before they could rent any out. We waited for an hour and a half before we were dealt with. Some people had been waiting for three hours. This is unacceptable especially when we had pre booked our car. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ANDREW - 27 August 2019
" See above, I had a dirty, scratched car for my two/week family holiday that cost more than expected. This isn't good enough, I'll probably book direct with Hertz next time - as I usually do. "
" Queuing time at the counter was unacceptable, not all desks were staffed. The car was dirty when I picked it up, not just road dirt and grime but food in the back seats. This is not acceptable. I complained and was advised that this was the only car available. I rent cars a lot in my business and can honestly say this was the worst condition I have seen. The car also had scratches and marks- surely you would fix these if you have charged the customer who caused the damage? Tyre pressure indicators said that pressure was low (again on collection before I even drove it away). I checked in the nearest garage and it wasn't, probably a faulty sensor but why wasn't this picked up by Thrifty? I also had to pay additional charges at the desk, including eur45 for taking the car over the border into Austria. The desk staff said this was your fee, not Thrifty's. Overall, not a good experience! "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by JACK - 26 August 2019
" I want to make a specific complaint and receive compensation due to the service we received, please could you send me the correct contact details so i may do so. "
" I want to make a specific complaint and receive compensation due to the service we received, please could you send me the correct contact details so i may do so. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
HAMBURG, DE - Reviewed by MICHAEL - 24 August 2019
" Efficient smooth process from start to finish. "
" Efficient smooth process from start to finish with Hertz. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by LUENCINA - 20 August 2019
" I had to cnacel my original car to change it by a date. This cost me a further £280 having already had to change my flights. No one could help and both you and then eurocar were saying the other could sort it bt both said they couldnt. I won't be booking with you ever agin "
" Well i have been charged extra money abd yet i havent been told why. There was no damage to the car and it had a full tank of petrol. The chap at handover said everything was fine with the car and he had nothing to report. "
Value for Money: 2 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
MEMMINGEN, DE - Reviewed by BRYAN - 14 August 2019
" Very poor service ,it was just as well we knew the area ,so managed to get back to our accommodation "
" Car broke down . Away from where we were staying . Dumped the car No one answered phone on the day .2nd day got through via a different country.who arranged pick up ,had to load on to lorry ourselves. 3rd day then had to go to nearest airport to pick up replacement ,bus train and taxi,to get there .car was not ready ,dirty and scratched. P off by now so just took as it was .4days holiday wasted . "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
FRANKFURT, DE - Reviewed by VALERIE - 14 August 2019
" Excellent service "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by NICHOLAS - 05 August 2019
" Nothing negative to add "
" Thrifty / Hertz service at Frankfurt Airport is always really slick, especially drop-off. Unlike in Italy, they always even manage to refill the windscreen washer bottle to! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
WEEZE, DE - Reviewed by CHRISTIAN - 04 August 2019
" Good value for money. Easy booking experience. "
" Minimal wait as only 1 customer ahead of us. Helpful and swift service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PETER - 04 August 2019
" As indicated above "
" 1. The car condition sheet showed no damage BUT we found some significant damage later found to be on Thrifty system 2. We quickly noticed whilst on the motorway an alarm stating that read tyre was low pressure and we should stop. Later found that it was afaulty alarm but it cost us 2 hours delay. 3.We were not given a copy of the contract agreement. 4. We reject all extra insurance and other extras but have been charged for many items. 5. As we couldn't find the filling station at the airport we returned the car minus about 15 litres of fuel for which we have been charged about E200 6.We have raised a complaint with Hertz Customer relations "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by ROBERT - 02 August 2019
" I have been using AutoEurope for the last 12 years. I had never complained, but the last experience of renting a car was indeed very poor. I feel now very sad and disappointed that AutoEurope did not protect me enough this time from the trick performed by the car provider (Hertz). I do not think it is ethically acceptable to trick clients whose only foult is poor knowledge of German and the jargon used by car rental companies. "
" I am unable to say what my experience with Thrifty was becasue, at the Munich Airport, I was finally served by Hertz, not ny Thrifty. I was not prepared for such a change and it cost me extra £316,- (more than the original rate, which was £285). Being unprepared for this, I made a number of mistakes buing additional insurance and service. Hertz offered me additional services and insurance which were written in German and in small print using symbols and codes, which did not know before. It is really sad that respected car rental company uses such tricks. I also got an automatic car, though I requested a manual one. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 9
MUNICH, DE - Reviewed by ULRIKE - 24 July 2019
" Damage on the car was not reported. We therefore had to find staff in the parking area (not easy!) and add it to the card. "
" We waited for over an hour to be served. Staffing level was completely inadequate for the amount of bookings that were allowed by the company in this period. We were therefore very late for the arrangements we had made. Either reduce the bookings you allow or provide the service that you are charging people for. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by DAVID - 23 July 2019
" I appreciate that none of the above was down to AutoEurope but have reserved judgement until I see what Auto Europe's response is to my feedback on an absolutely dreadful experience. "
" had ongoing problems due to adblue warnings which Hertz could not solve. We eventually had to to abandon the vehicle (with Hertz's knowledge) and take public transport which for a party with 2 children and 1 baby was incredibly stressful. The experience with this vehicle (which Hertz had several chances to resolve) proved a nightmare for our family which very nearly ruined 6 months of training for an Ironman race and thousands of pounds spent on the trip. I cannot state enough how stressful the experience was surrounding the hire of this vehicle and at no stage (3 or 4 contacts) were Hertz able to provide a satisfactory solution. "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 3
NUREMBERG, DE - Reviewed by SHAUN - 11 July 2019
" My only issue was with the holding deposit on my account. I wasn't aware of it, and basically left me with no money. Also, I have had another £21.00 taken from my account without any notification or reason why "
" Excellent customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PETER - 10 July 2019
" I only use Auto Europe to book hire cars - I love the platform and the service provided. "
" Munch airport pick up is the worst I have ever experience. 2 hour queue to get my vehicle. Not all desks we manned despite the huge queues, staff surprisingly unconcerned with the huge wait. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
HAMBURG, DE - Reviewed by GIORGIANA - 28 June 2019
" . "
" I've paid an amount of 94.31 pounds for 3 days and after I came back from holiday I have received another invoice with 64.56 euro that were already taken from my account. I'm being charged for 5 days instead of 3 days according to the invoice plus other taxes. I'm not recommending this car rental company. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
MUNICH, DE - Reviewed by DAVID - 20 June 2019
" Have used previously - used to use rentalcars until they caused issues. Rent vehicle often in Europe and USA - problem had before, believed had paid for an automatic car and not the case - so had to pay extra. "
" I have $1,000.00 worth of vouchers from Thrifty due to issues with car rental in the USA. In Europe to date some issues with the UK only. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by SIMON - 04 June 2019
" No thanks "
" I was unable to travel on holiday due to illness. I tried to change the drivers name over to my wife who was going to be the driver but was told this was not possible due to the car hire policy. They wanted nearly £200 more to get a car in her name. Appalling since we had already paid £275. Treat your customers like human beings and not a booking number. I appreciate you have policies but in the circumstances with my ill health you could have changed a name but instead try and get even more money. I will never use your your company again and will spread the word. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by RICHARD - 14 March 2019
" The experience was awful. The car would go no faster than 80kmh. It had no acceleration. Also I have come home to be charged an additional £60. Please can you refund this. "
" The experience was awful. The car would go no faster than 80kmh. It had no acceleration. Also I have come home to be charged an additional £60. Please can you refund this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by ANDREY - 03 March 2019
" When I made a booking it was not clear that I would have to pay a cross border fee which was 1/3 of rental price. It was not the case in previous years. The crossborder fee only appear on a voucher! I checked rental voucher 1 week before travel. That was too late to cancel the booking and check another rental companies. That looks like a cheat. Having been a customer of autoeurope for many years, I am really disappointed with it this time. "
" When I made a booking it was not clear that I would have to pay a cross border fee which was 1/3 of rental price. It was not the case in previous years. Counter staff were extremely polite but useless - sent us to the wrong parking, gave us wrong parking number, couldn't give details of cars available. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by IAN - 22 February 2019
" Feels like I have been totally ripped off "
" just been charged more than double I paid you - no idea why and was not told at counter. Vouce £138, paid and additional £160 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by PATRICK - 20 February 2019
" No problems "
" I booked a midsize estate car. They didn't have one and tried to get me to pay for a better car instead of a free upgrade. The only vehicle that I could have without paying more was a large transit van. It was a pain to drive especially in a medieval town. It was impossible to park at my accommodation. "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by IGOR - 24 January 2019
" No comments. "
" I've been renting cars in Munich for a while now, this was the first time I was charged 45 euros because I said I would cross the border to Austria. This has never been an issue before. Ridiculous! "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MEMMINGEN, DE - Reviewed by DAVID - 20 December 2018
" Is it now policy that cars crossing borders are charged more, have used memmingen many times, first time it has happened. Do other companies charge, if not then we should know. "
" It was fine except for the x-border charge, first time it has happened "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by MATT - 21 November 2018
" No comment "
" Didn't ask if I wanted excess cover and added it to my contract without consent. I didn't check before leaving with the car and therefore couldn't get my money back. Really disappointed. "
Value for Money: 3 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FRANKFURT, DE - Reviewed by CAROLINE - 19 September 2018
" Great service, lovely car and would definitely use them again. "
" It was a very simple process, polite and friendly staff and fantastic little car perfect for my needs. Unfortunately, i couldn't find the fuel station close to the airport they'd suggested so had to pay the premium on the petrol at the end so should have allowed some extra time to find somewhere. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FRANKFURT, DE - Reviewed by NICHOLAS - 17 September 2018
" Autoeurope are always good to deal with. "
" I normally use Thrifty and this hire was OK, (although some prior damage was NOT on the rental agreement, so I was delayed for 30 minutes whilst this was recorded). On my two previous Thrifty hires (both in Italy via Autoeurope), one in Florence and one in Bergamo, BOTH vehicles were supplied with completely empty screen-wash reservoirs (this is illegal in the UK) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by ALAN - 15 September 2018
" None "
" Pick up and delivery very well organised "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
STUTTGART, DE - Reviewed by MICHAEL - 03 September 2018
" I have just returned from Germany and unfortunately found the car hire to be rather a bad experience. As you can see I reserved a Seat Leon estate or similar. The only vehicle Hertz were willing to offer me was a Renault Kango type van with seats. I tried to explain to the arrogant agent,that what he was offering did not relate to the vehicle I had booked. He offered that I should cancel my booking and try one of the other companies located nearby! After much argument I managed to appropriate a suitable car although at a cost of 50 euros! I have booked cars with you over the last few years and never had an experience like this. I would be grateful if you would consider crediting the 50 euros that I had to pay to secure a suitable vehicle. I am looking to book a car in Spain in October and would like to think it would be through Auto Europe. I look forward to hearing from you. "
" I have just returned from Germany and unfortunately found the car hire to be rather a bad experience. As you can see I reserved a Seat Leon estate or similar. The only vehicle Hertz were willing to offer me was a Renault Kango type van with seats. I tried to explain to the arrogant agent,that what he was offering did not relate to the vehicle I had booked. He offered that I should cancel my booking and try one of the other companies located nearby! After much argument I managed to appropriate a suitable car although at a cost of 50 euros! I have booked cars with you over the last few years and never had an experience like this. I would be grateful if you would consider crediting the 50 euros that I had to pay to secure a suitable vehicle. I am looking to book a car in Spain in October and would like to think it would be through Auto Europe. I look forward to hearing from you. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
MUNICH, DE - Reviewed by JOHN - 26 August 2018
" None "
" Long wait to collect car. Car was dirty and not valeted "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 3
MUNICH, DE - Reviewed by ARTO - 25 August 2018
" Nothing bad with Auto Europe as such - but you should be responsible for making your partner companies to provide an acceptable level of service. "
" Terrible experience. It took a very long time to queue to get to the counter. Once we finally got the keys, the car turned out to have 4 or 5 more marks than marked on the form. The lone (one) staff on the entire huge floor was too busy to be helpful, and it took us more than half an hour to have someone to check the marks and document them. The return was very chaotic at best with no proper directions/instructions. Now, almost one week from the return it turns out that the big deposit (700 euros) on my credit card is still not refunded! Will never use Thrifty again and will make sure my friends know not to use them either. "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 3
MUNICH, DE - Reviewed by IRINA - 24 August 2018
" I always rent through Autoeurope, but this is the second time lately when I have bad experience: first time in France, when I was charged 1200 EUR for burning the clutch of a Peugeot, although I have 26 years driving experience and never did this and now this scam in Munich... "
" Although I had a full insurance rental through Auto Europe, another excess "super cover" insurance of 168 EUR + 60 EUR has been added when picking up the car, without asking me if I want it. When returning the car, I have been given the invoice for this extra insurance. At the Hertz/Thirfty desk in airport, I was told I have purchased this and they did not believe I have not been asked for it. Why would I want to pay twice for the same sort of insurance?? At this question, they answered that I have signed the contract (no copy of this provided to me though), so I should have read every detail on it carefully, before signing :(( I must admit I was not aware that Autoeurope is providing the full excess insurance through a third party, not the car rental provider! This must be the reason why they are tricking people to buy also their own one... I have phoned them and put a complaint in, but I do not have any hope, really! They were appauling and very impolite at the Munich airport desk! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by DAVID - 16 August 2018
" As answer 3 "
" I was kept waiting in a queue at Munich airport to pick up my car for TWO & A HALF HOURS. This is TOTALLY unacceptable. It would have been quicker and cheaper to use the train, which I will do next time. Once I had collected the car it took me another HALF HOUR to find a staff member to show the damage on the car which was not on the form I signed at reception. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
MUNICH, DE - Reviewed by ONDREJ - 07 August 2018
" trusted service "
" Great customer service at Munich airport. Really great and helpful. Overcome some credit card issues and resolved all perfectly. Definitely recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by BEATRICE - 26 July 2018
" I have used Auto Europe for many years and always fared well. When I had to extend my rental, because of my mother's condition they were very helpful as I could keep the car and only had to drive to Munich station (where I originally had planned to drop it off) to sign a new contract and it was no problem to drop the car off at Munich airport due to my changed travel plans. In Munich main station office it was again only Hertz with the longest queue, but 45 minutes were bearable and the staff was very nice and helpful. If it would have not been about the very long wait, I would recommend Thrifty, but I cannot face the prospect of another long wait next time and booked with Alamo for October "
" When I arrived at Munich airport I had to wait for 3 hours to collect my car. No explanation was given until almost the end of my wait (no cars available) and it only filtered through talking to other people waiting (there were about 50, some with young children) As I was on my own I could not get myself a drink etc. I had flown to Munich to collect my 92 year old mother from hospital after a stroke on this day and had to make frantic phone calls to make other arrangements. While the staff, when I finally got my car, was very courteous, it was also the lack of information, that was really annoying. I have rented cars in Munich (and other countries) many times over the last 30 years, I have never ever had to wait this long. However the car was exactly what I requested and the counter staff was very polite and helpful, but I think the management should have given people an explanation and I really cannot understand why there were not enough cars, when everyone seemed to have booked in advance "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUSSELDORF, DE - Reviewed by DAVID - 23 July 2018
" Excellent service "
" All good - no issues "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
WEEZE, DE - Reviewed by RONALD - 20 July 2018
" Vehicle was unsuitable for our needs. This was a 7 seater which presented numerous parking problems due to its length. Not what we booked. "
" Stsff very pleasant Disappointed that we were supplied with a vehicle much larger than booked with no alternative. We do not view this as an upgrade. Currently we have not received our deposit which we were told we would receive in 2-4 days. Very unlikely hire from this company again. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
STUTTGART, DE - Reviewed by COLIN - 18 July 2018
" Not good "
" I had to leave the car in a public car park with no staff available to check the car's condition. The car was in the same condition as when collected. Today I received a letter saying the car was damaged. Given that there was no way to sign this off at the time of drop off I cannot now prove this. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
GARMISCH, DE - Reviewed by DEBORAH - 06 July 2018
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MUNICH, DE - Reviewed by JAMES - 30 December 2014
" Not keen on underpowered Skoda Estate after paying a little more for a higher spec. vehicle such as Ford Focus estate or Opel...... "
" Basic service for a fair price - friendly staff at Munich airport which is always good. "
BERLIN, DE - Reviewed by PAUL JOHN - 08 December 2014
" easy and good value . they do exactly what you pay for spot on. "
" staff friendly with good English. the cars offered were brand new and superb specification. we paid a small upgrade for a top of the range car which was amazing , filled with technology ,so easy and fun to drive.was the best car rental I have ever done. will do again soon. "
MUNICH, DE - Reviewed by DAVID - 18 November 2014
" The booking experience was easy.There were no problems at the Thrifty desk at Munich Airport. "
" 1) I was offered an upgrade at no extra cost without asking for it. 2) A Thrifty rep escorted me to the car and stayed with me while I examined it; he made a note without discussion of a few chips which I identified which were not on the original documentation. 3) They were all courteous and polite. I have never used Thrifty before but will do so again. again. "
HAMBURG, DE - Reviewed by GEOFFREY - 01 November 2014
" Excellent service "
" I booked a Mercedes and was given a BMW. No complaints there and very efficient service "
FRANKFURT, DE - Reviewed by CHRISTOPHER - 19 October 2014
" Overall, very positive experience. Will certainly use again! "
" Clerk was very professional, courteous, and helpful. A pleasurable encounter! "
MUNICH, DE - Reviewed by ADRIAN - 06 October 2014
" Booking process was simple, secure and had the best prices. "
" The staff were fantastic but the whole process was mind numbingly slow and inefficient. Having to wait an hour to collect the car when everything was reserved was very bad. Returning the car took another hour and there were only 2 people I the queue. "
STUTTGART, DE - Reviewed by MARK - 28 September 2014
" All round i had no issues and car reliable "
MUNICH, DE - Reviewed by SARAH - 28 August 2014
" Easy to use; clear about what was included / excluded "
" We arrived at the airport and were told there were no cars available - we were't the only ones. An hour and a half later we got the car, but in the document signing process the agent was extremely rude to me after I asked hi to clarify what he was telling me regarding excesses. He said "Can you please just hurry up as there are lots of customers waiting". Unacceptable. I was then told that if when I inspected the car there were any other marks on it that hadn't been noted on the form then there would be someone there who I could speak to. In the event there were lots of dents and marks and nobody to speak to, so I had to trek back to the hire desk... Absolutely awful experience and I would definitely not recommend them. "
DUSSELDORF, DE - Reviewed by KEVIN - 22 August 2014
" easy to understand website, easy payment methods. Got the car I expected and happy with everything from Auto Europe. Excellent price for the car I had, very, very happy. "
" Well located in the airport, quickly had the keys to my car for the week. The car was parked in a parking garage just 500m from the terminal. On return, the process was quick - dropped the car back at the same parking garage and was inspected within a few minutes of my arrival. Good service all round. "
MUNICH, DE - Reviewed by CHRIS - 21 August 2014
" Very good service throughout. The process of collecting the car is slow with a lot of paper work. Much of this could have been completed with the booking or before the trip. "
" Very good service throughout. The process of collecting the car is slow with a lot of paper work. Much of this could have been completed with the booking or before the trip. "
BERLIN, DE - Reviewed by KATRIN - 10 July 2014
" Easy and efficient to use. Good price. Extremely pleased with it. "
" Quick service, no problems at all. I like their range of cars. "
FRANKFURT, DE - Reviewed by DAVID - 03 July 2014
" Very simple process. "
" Helpful staff and very nice clean car. "
MUNICH, DE - Reviewed by STUART - 27 June 2014
" Documentation was satisfactory when picking up car "
" Very slow when collecting car. A number of potential customers left without booking cars. Some damage to car was highlighted on pick up documents. When car was dropped off there was no corresponding written confirmation that car was not damaged during hire period.. The verbal assurances that all was well should be backed up by a written confirmation. The Thrifty desk c9nfirmed verbally that everything was OK but no receipt documents issued. I would have appreciated a document finalising the hire and confirming that all was in order. "
HAHN, DE - Reviewed by JAMES - 01 June 2014
" It would be helpful if you could indicate what the daily cost of the excess waiver will be if taken at the time the car is picked up. I knew this would be an extra so not a problem but couldn't find the cost on the Thrifty website. The booking process was clear and simple. "
" Very friendly and efficient. Rental desk was in the main arrivals terminal building. No pressure to purchase tank of fuel up front and explained where nearest fuel station is for our return. We were upgraded and given a brand new car. Return was also efficient. We were met in car park by a friendly man who quickly checked the car and signed our form to confirm all was ok. Everyone we dealt with spoke extremely good English. I would definitely recommend Thrifty from this airport. "
MUNICH, DE - Reviewed by VINCENT - 25 May 2014
" No problems with the booking or service. Our car battery went flat on our last day though. The car hire company did send a mechanic to fix this. "
" No problems with the booking or service. Our car battery went flat on our last day though for no obvious reason. The car hire company did send a mechanic to fix this. "
DUSSELDORF, DE - Reviewed by COLIN - 14 May 2014
" Always Efficient "
" Very pleasant, informative and efficient "
BERLIN, DE - Reviewed by ROBERT - 24 April 2014
" very helpful, polite and efficient telesales staff "
" I booked a car in the compact class ie, volkswagen golf or similar, in the event , I was provided with a skoda fabia estate. In my opinion this car was in a far inferior class to a volkswagen golf, opel astra, ford focus, skoda octavia etc... I wonder whether in future I should be booking a car in a higher class in the hope of recieving a car which may actually meet my expectations? "
DUSSELDORF, DE - Reviewed by KUNO - 18 April 2014
" It was easy to book online, the amount to me at that stage was acceptable. "
" Arriving in Duesseldorf it was quick to get the car. The best was a drop off where all rental companies had clubbed together in a central station where you could drop your car, it got checked there and then and you could leave in the knowledge that everything was ok. "
BERLIN, DE - Reviewed by ADRIAN - 15 April 2014
" I would recommend using Auto Europe for car rental in Berlin. "
" We hired a car with Thrifty and they were friendly and efficient. We had no problems at all and were on our way very quickly. All for an excellent price too. "
MUNICH, DE - Reviewed by ROGER - 13 April 2014
" Identifying Thrifty as a suitable supplier was good. "
" A good clean car was provided. This VW Tiguan suited our needs admirably "
DUSSELDORF, DE - Reviewed by GEOFF - 31 March 2014
" the car was difficult to find in the Dusseldorf airport car park, directions not very clear. "
" as above "
DUSSELDORF, DE - Reviewed by KEITH - 10 March 2014
" Easy to use and very clear information. "
" Easy pick-up and drop-off. "
HAHN, DE - Reviewed by NICHOLAS - 07 March 2014
" Very efficient booking procedure. "
" Highly satisfied with the staff at the Hahn office. Very welcoming and quick "
STUTTGART, DE - Reviewed by DMITRY - 06 March 2014
" easy booking, no hidden information, great price, have used before and will be using again "
" in general like any other company, but i have requested and my voucher clearly said "winter tyres", not FOUR SEASON tyres, I have realised that I was given cheaper option tyres only when I got into trouble in Austrian Alps, it is impossibly to drive car with all season tyres in show hilly/mounting roads of Alps, moreover those tyres were heavily used previously and were on the legal wear limit, this issue put my family under risk, risk was for vehicle and our lives, not happy at all, I have complained on the phone, they said this is legal for vehicles in Germany to have fourseason tyres, but I have particularly requested car with WINTER tyres, I am sure I am not the first to complain about this "
MUNICH, DE - Reviewed by IAN - 03 March 2014
" Great value thanks "
" Very long queue at Munich but the staff were helpful and they opened lots of desks to speed things up "
MUNICH, DE - Reviewed by MATTHEW - 02 March 2014
" Still got screwed on additional insurance at pick up. This could be sorted online. Confusion as to what each level of insurance covers. Would be nice to book baby seat online. "
" Strange drop off procedure at Munich airport. Just leave car with keys in - no one to meet you. Bizarre. "
HAMBURG, DE - Reviewed by RAYMOND - 12 February 2014
" very easy, clear instructions and excellent value "
" Excellent service at the desk, car was prepared and superb, clean and ready to go and the agreement was with the company Buchbinder. I was asked to give access to my credit card, which was authorised at 1000. I was assured that it would not be used unless the car was damaged or needed fuel. When I returned the car full of fuel and undamaged, I left it at a very busy general car return area. However, the credit card deposit was not released until the car keys came down from where I left the car. I was a little concerned that the car was in other's hands and yet was still my financial responsibility. The paper I was handed to say all OK was quite vague and stated that the car was 'very dirty' It just left me vulnerable and a little worried. "
MUNICH, DE - Reviewed by MARTYN - 09 February 2014
" maybe try and offer an inclusive rate for second driver and get hire company to pre-complete more information prior to arrival "
" we had to queue for 90 MINUTES at Munich airport before being seen by Thrifty - this was as long as our flight! This is unacceptable at the start of our holiday. It meant that the reception at our hotel in Garmisch was closed when we arrived. If we use AUTO Europe again (we are flying to Munich again in November) I will only make a reservation if it is with a different provider. The car provided was fine. "
MUNICH, DE - Reviewed by PAUL - 23 January 2014
" Buckbinder/Thrifty who handled the car rental tried to give me a soft top convertible-in January. They told me this was a free upgrade! They also said there were no other cars and I couldn't be offered anything else without additional charges! I had ordered a entry level small car and insisted on this...they found one. Poor service yet again (3rd time from Buckbinder/Thrifty) I would pay more and get a reputable supplier "
" As above "
HAHN, DE - Reviewed by DAVID - 16 January 2014
" In general your systems worked well, even when we had to change our booking. "
" They were helpful, and we had no problems. They were easier to deal with than some of the other more well known car hire companies that we have dealt with. "
FRANKFURT, DE - Reviewed by PHILIP - 14 January 2014
" Excellent "
" Very happy with everything ! "
MUNICH, DE - Reviewed by ALESSANDRO - 07 January 2014
" keep offering good rates and I keep using you! "
" all was well until I brough back the car. At the check out a few scratches were found that were not on the check in and it is really impossible that this was due to me. The car was driven from Munich to my home village and stayed outside my home house for a week and then driven back. Just hope that you will not try to overcharge me for anything as I will need to dispute this. Next time I will take more time in checking the car at pick up but it was late, dark and I have a little child. "
BERLIN, DE - Reviewed by STEPHEN - 03 January 2014
" There were no problems with Auto Europe. The booking process was smooth so can't grumble. "
" Not that happy with Thrifty at Berlin Schonefeld (or Buchbinder as they seem to call themselves there). We booked a "Ford Focus Estate or similar" well in advance of our trip. When we got there, we were told we could only have an Opel Vivaro 9 seater van (too big!) or a VW Polo (too small!). I had to argue with the guy a bit, who didn't seem to care that I'd not be confident driving such a large thing as a left hand drive Vivaro into Poland where we were ultimately heading. In the end, I pointed out that I'd seen a perfectly good Astra Estate in his car park which he reluctantly let me take. The Astra itself was actually excellent (Xenons, 7" sat nav, heated seats etc)... just a shame the guy lied & tried to fob me off with a van. "
HAMBURG, DE - Reviewed by THOMAS - 28 December 2013
" All fine no problems - web booking worked well, price was good. "
" All fine no problems - Thrifty had mainsteam office alongside the other rental desks, car was ready and everything was organised, no problems. "
BERLIN, DE - Reviewed by DAVID - 12 December 2013
" Difficult to find Thrifty car rental in Berlin Plus I thought all insurance details where sorted out. I still had to leave 1000 euros deposit? "
" Please put some signs up "
BERLIN, DE - Reviewed by GARY - 03 December 2013
" Very good service "
" Very good, quick and easy service. "
FRANKFURT, DE - Reviewed by RICHARD - 02 December 2013
" I have used Auto Europe on many occasions over the last couple of years and I'm always pleasantly surprised how much cheaper the car hire is through you than by going directly to the car hire company. This has been the main reason for me recommending you to a number of my colleagues who also travel in Europe. "
" The person at the Thrifty desk was friendly and helpful and also provided me with a free upgrade without any prompting. On returning the car, the Thrifty contact in the parking garage was also friendly and courteous. "
FRANKFURT, DE - Reviewed by NADER - 27 November 2013
" next time include options on excess and include price of insurance for young driver "
" was a bit of a walk to get to car. better directions required on where to drop car "
HAMBURG, DE - Reviewed by VENKATESAN - 21 November 2013
" All transactions are straight forward and easy "
" friendly staff "
DUSSELDORF, DE - Reviewed by DAVID - 05 November 2013
" Excellent service, which unfoubtedly I shall use again.Just one thing - I think you should make it clear, that Thrifty insist upon the presentation of a credit card. I only use a Visa debit card. There was an additional charge of approximately £120.00 pounds at the Dusseldorf airport drsk of Thrifty. Although stated in the fine print, this teally should have been more prominently displayed. "
" Very good save as set out above "
HAHN, DE - Reviewed by EDWARD - 18 October 2013
" Excelllent! "
FRANKFURT, DE - Reviewed by ABDUL WAHAB - 16 October 2013
" We chose Auto Europe for the Mercedes Vito offered under category "luxury". We understand that it is subject to availability, but what we received was a 9 seater VW Karavelle which is not that "luxury" more like a factory van. But the van was in good mechanical condition but not clean like when we rented the BMW from Avis in 2006. The VW is a reliable car and fuel efficient. "
" The service provided by the gentleman staff at the counter in Terminal 2 was excellent. I could even buy the Swiss Vignette sticker there. Very convenient. However all 3 child seats we received we hard, definitely not soft at all. Could be more comfortable. "
FRANKFURT, DE - Reviewed by TINA - 02 August 2013
" Very good experience. Very good customer service from young man on the desk at Frankfurt. Car was excellent and whole 9 days were hassle free. A very quick car pickup, one of the quickest we have ever had "
MUNICH, DE - Reviewed by ALASTAIR - 26 July 2013
" Excellent service and good pricing. "
" Excellent service at rental desk. Limited car choice but good vehicle provided. "
MUNICH, DE - Reviewed by ANTHONY - 19 June 2013
" Excellent selection of hire coy "
" Very good at marking on the car papers all existing bumps "
MUNICH, DE - Reviewed by NEIL - 13 June 2013
" very good service and car provided was much higher spec. than model paid for. Price very competitive "
" suggest providing map of nearest petrol station to airport "
STUTTGART, DE - Reviewed by RENATE - 04 June 2013
" After reserving the car I did not receive a confirmation that one had been sourced. I had to send an email to find out that a car had been found. "
" Everything went smoothly, but the car had no handbook. "
MUNICH, DE - Reviewed by SIEGFRIED - 23 May 2013
" my flight was delayed for7 hrs. my reservation was cancelled, because i dit not call them . after a lot of arguments i had to wait 1 hrs. because they had no car .the car i got was filty and dirty. very bad service,it is not the first time i booked with you, i never complaint for small things . but this was to much. "
" my flight was delayed for7 hrs. my reservation was cancelled, because i dit not call them . after a lot of arguments i had to wait 1 hrs. because they had no car .the car i got was filty and dirty. very bad service,it is not the first time i booked with you, i never complaint for small things . but this was to much. "
MUNICH, DE - Reviewed by JOHN - 31 January 2013
" very helpful staff "
" friendly efficient staff after weather canceled flight "