" I have used Auto Europe for a number of years now and always found it easy to book and easy to amend the booking if needed. "
" All very efficient. We accepted an upgrade at a modest cost which more or less paid for itself as it was bi-fuel and ran on LPG. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Hasle free process Fast process "
" Fast car return process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As always fantastic thank you "
" Very quick efficient on pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Efficient and to the point. One small gripe, you said an international driving licence was required; in fact, this is not needed in Greece if you have a UK licence. "
" 1 smallish problem, the pressure of both rear tyres was too low. They had not been checked prior to rent. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" everthing was great, just quiet of lot of dents/ scratches to car "
" everthing was great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" all went well "
" very nice and polite staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book / smooth process. Good value for money. "
" Good value for money. Good customer service. Condition of vehicle / miles rather lower than usual Thrifty's standards. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Company easy to deal with, new cars, quick pick-up and drop-off process. "
" Good company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Booked for many years with Auto Europe as travel multiple times of the year to Heraklion Crete. "
" Very professional at desk and when pick up the car in the parking lot, very helpful and informative. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book "
" The car was fine but our experience of the Hertz/Thrifty staff was poor. On pick up, they were too quick and missed some tiny scrapes on the plastic under the front bumper. We were blamed at drop off and they wanted to charge us 200 Euris. We argued until they gave in and agreed to cancel the charge "
Value for Money: 8 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 9
" Great as always "
" Although all great, car had a problem with tyre pressure and I needed to kept checking the tyres every 2 days. Not great to be honest. The pressure icon was on when I received the car, so it should have been checked beforehand. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" We had paid in full for our car only to be told it had been given to someone else which then cost us another €70 or we could wait and loose 3 hours of our holiday. I have never experienced something like this before and have travelled to Kefalonia many times. "
" When we arrived at the airport our car had been given away! We were on the first flight of the day from Gatwick! We were told we had 2 choices, pay an extra €70 for a bigger car or wait 3 hours for a car to be returned. We were told that Auto Europe would not pay Thrifty if we didn't turn up. We were told we should have contacted them, WE WERE ON A PLANE! "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" Very happy with this company "
" Very happy with this company "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Quick efficient service. "
" Great location to collect the car from in Corfu airport the walk to pick up the car is a short walk over to the taxi rank just behind we found a lovely chap that showed us to our car every thing was good .On dropping the car off was simple a lovely lady was there to great us and all in all Iit took about 5 minutes to sort everything thing out! Great service a little over priced for one week it was £400 but I suppose it was August. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" AutoEurope we're fine, thrifty I would think twice about using again at this location. Your website is also incorrect, it stated we needed to use a shuttle but the Hertz desk is at the airport. "
" Counter staff weren't friendly, more interested in talking to each other than interacting with me. Car was in OK condition but had to point out more damage than they put on the form. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 5
" Unfair that Thrifty made me pay for the "biological cleaning" "
" Scammers, dishonest, made me pay a "biological cleaning" on return because there was a bit of sand on the mats. 64€ it was. Horrible experience. The whole of Corfu is full of scammers, probably the worst island in the whole of Greece. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" N/a "
" Warped discs in the car it should not have gone out in this condition on an island like Kefalonia "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Overall good experience. Easy pick up and drop off location. "
" Overall good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" the car lacked power to get up all the hills but apart from that it was ok "
" quick and easy "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Got a good deal through Auto Europe. When I phoned them with a query the call was answered quickly and dealt with very competently. Wouldn't hesitate to use them again. "
" Pick up and drop off were very quick and efficient. I have no complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I've used Auto Europe for as long as I can remember, usually even cheaper than my Avis preffered or Sixt Plus membership, great insurance options and excellent customer service over the phone. I've recommended Auto Europe to many friends over the years and although the experience with Thrifty was beyond awful I will still continue to use and recommend Auto Europe, I just need to pick a better hire car company in future! "
" Arrvied at the desk, spoke to a chap called Nicholas, he was clearly finishing and I was slowing him down. Told me my car wasn't ready and tried to upsell me, I said I didn't want an upsell so told me to go and wait and they'd call me when it was ready at 7pm (it was about 6.30 at this stage). I questioned how they could only have one car in this class in a holiday destination airport and said I'd take anything else but I wasn't prepared to be hoodwinked to pay more. He was very patronising telling me I had booked for 7pm and it is high season, I pointed out to him that what is the point in putting my flight details in to the booking then and I'd put 7pm down in order to give a buffer in case of flight delays. At this point I just said I'd wait, he couldn't get out of the quickly enough. After 10 mins I went back to the desk and spoke to a lovely lady (who's name I'm afraid I forgot) and she said the car would be ready shortly, did the paperwork, was very helpful and I went to the pick up car park. I waited until about 7.20-7.25 for this "clean" car, which I kept being told would be "2 mins." The car arrived-not the Seat Leon as promised by Nicholas but a very scratched and not very clean Hyundai, it was so scratched even the handover guy agreed to write on the paperwork that the car had scratches on every panel-I didn't want to get caught out on return. The car, well it was awful, in poor mechanical condition and just not what I would expect from a global rental car company at £370 for the week. What was really interesting is that the lot was full of clean, newer cars but nope I had to wait for this fairly rubbish Hyundai all because I wouldn't be upsold by Nicholas. I can honestly say this was one of the worst car hire experiences I've had apart from the lady who dealt with me at the desk after Nicholas. The only reason I went back over to her was I knew that 3 flights had just landed and I figured if it was going to get busy I'd be there for another hour, hence giving in and offering to pay more money for the upgrade. A truly rubbish experience and a bad start to the holiday. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 3
" I've used Auto Europe for as long as I can remember, usually even cheaper than my Avis preffered or Sixt Plus membership, great insurance options and excellent customer service over the phone. I've recommended Auto Europe to many friends over the years and although the experience with Thrifty was beyond awful I will still continue to use and recommend Auto Europe, I just need to pick a better hire car company in future! "
" Arrvied at the desk, spoke to a chap called Nicholas, he was clearly finishing and I was slowing him down. Told me my car wasn't ready and tried to upsell me, I said I didn't want an upsell so told me to go and wait and they'd call me when it was ready at 7pm (it was about 6.30 at this stage). I questioned how they could only have one car in this class in a holiday destination airport and said I'd take anything else but I wasn't prepared to be hoodwinked to pay more. He was very patronising telling me I had booked for 7pm and it is high season, I pointed out to him that what is the point in putting my flight details in to the booking then and I'd put 7pm down in order to give a buffer in case of flight delays. At this point I just said I'd wait, he couldn't get out of the quickly enough. After 10 mins I went back to the desk and spoke to a lovely lady (who's name I'm afraid I forgot) and she said the car would be ready shortly, did the paperwork, was very helpful and I went to the pick up car park. I waited until about 7.20-7.25 for this "clean" car, which I kept being told would be "2 mins." The car arrived-not the Seat Leon as promised by Nicholas but a very scratched and not very clean Hyundai, it was so scratched even the handover guy agreed to write on the paperwork that the car had scratches on every panel-I didn't want to get caught out on return. The car, well it was awful, in poor mechanical condition and just not what I would expect from a global rental car company at £370 for the week. What was really interesting is that the lot was full of clean, newer cars but nope I had to wait for this fairly rubbish Hyundai all because I wouldn't be upsold by Nicholas. I can honestly say this was one of the worst car hire experiences I've had apart from the lady who dealt with me at the desk after Nicholas. The only reason I went back over to her was I knew that 3 flights had just landed and I figured if it was going to get busy I'd be there for another hour, hence giving in and offering to pay more money for the upgrade. A truly rubbish experience and a bad start to the holiday. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 3
" Very very good experience. Thank you "
" Every time I hire from your company, the staff is amazing and the service very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good. "
" We hired a child seat and they offered to fit it for us. Three members of staff tried before giving up and saying they were sorry but couldn't do it and we'd have to sort it ourselves. This was a bit disappointing, having been up since 1am and stepping off a plane with three young children, into 40 degree heat! Eventually another passing member of staff saw we were struggling and managed to do it himself. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very positive "
" Very positive "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I had to pay for a full tank of fuel €105, they said don't bring it back full we just measure what's left and refund it. There was just below half a tank left and they gave me €5 back. I was expecting €40ish "
" I had to pay for a full tank of fuel €105, they said don't bring it back full we just measure what's left and refund it. There was just below half a tank left and they gave me €5 back. I was expecting €40ish "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Checking in and out was seamless. "
" The counter staff at Kefalonia airport were brilliant. Efficient, friendly and not pushy at all with the various extras that can come with car hire. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very upset by the charge for a puncture which I had no control over. "
" I had a puncture and used the repair kit to fix it. When I returned the vehicle I was charged 230 euros because I had used it. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 8
" Auto Europe is good, but should take on consideration feedback from customers and make sure some companies don't rip off clients "
" I had been given a very small car for £328paid, they wanted 80 euros to get something better? I don't mind small engine, but that car was not worth what I had paid. I was charged for full tank and on return I had lost £6 when refunded, because of exchange rate. I knew this was going to happen, big they still charged me, even so I asked the member of staff not to do it. It is a rip off, and this happened to me either way Thrifty before "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" Everything was actually very good. The only problem was with the instructions regarding which desk to approach during the pick up. It was not clear that we should have approached Thrifty's desk and we were looking for Auto Europe's for quite some time. Also, we purchased insurance through Auto Europe just to understand that it's less practical vs. purchasing it through the lease company - in case of an incident (which we didn't have). "
" Everything was actually very good. The only problem was with the instructions regarding which desk to approach during the pick up. It was not clear that we should have approached Thrifty's desk and we were looking for the right place for quite some time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very happy with the service "
" Hassle free experience. Well organised. Position of booking office could be better placed away from arrivals. Too many people in one place. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good selection of vehicles and providers, clearly marking on airport and off airport. Flexibility is excellent and if the same car rental reduces it's good to get a refund of the difference! "
" Best experience of hiring a car in Europe. Efficient collection process in the terminal then walked to the car park and guy very helpful to explain the car and loaded our cases for us. He suggested videoing in case of any issues when we drop off. Equally efficient return process. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" excellent experience "
" very professional and excellent car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good but not great , Hertz not Thrifty "
" The Hertz car had low tyre pressures causing warning on dashboard, and the screen wash reservoir was empty . "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 2
" Efficient, smooth process. Thank you "
" Lovely staff, "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Overall a positive experience.... "
" Very efficient service for collection and drop off. Was given a car with 2 doors when I had booked one with 4 doors but we managed. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" As above "
" Nice car nice people easy experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Please refer to comments above - particlarly regarding vehicle supplied agains price, representing poor value in this particular rental experience. "
" Generally the experience with Thrifty was excellent - including the smooth and straightforward collection and car return processes. The only significant negative related to the vehicle supplied - a Kia Stonic which proved woefully underpowered to deal with the often hilly terrain in Kefalonia. The weakness, particularly at low revs, necessitated constant changing down into 1st gear to progress up even moderate inclines, and was a source of great exasperation throughout our holiday. Although I raised concerns about the vehicle at the time of collection, the only alternative that could be offered was a much larger car which was equally unsuitable for our needs. As I had paid a comparatively high booking fee with Thrifty in the hope that the vehicle supplied would be a Seat Ibiza - as shown on the Auto Europe site - or if not something very similar this is extremely disappointing and rather spoilt the whole experience. An underpowered Kia Stonic is NOT a similar car in that class. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Nice car, reasonably quick pick up, would use again "
" Nobody was available to check the car with me before leaving the collection areas "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Overall the experience was excellent "
" First the counter person was not very helpful, we booked pickup for 22:30 but the flight was delayed so when we finally arrived at the counter my watch said 23:58 the counter person said it was after midnight and there policy was after midnight you have to pay a out of hours payment of 50€ plus tax which totaled 62€. Apart from this there service and condition of the car was excellent, paid for a full tank of fuel and when I drop it off at the end of the rental there was about half a tank of fuel which they credited back to my card ,great service. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy pick and drop off "
" Very smooth "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Excellent service "
" All went smoothly. Great value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Generally happy as shown by repeated business "
" Was expecting a FULL to FULL fuel tank position, but the car came with a half full tank making it hard to leave with a matching level of fuel (tendancy to overfill rather than underfill) "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Easy to book on line. Reasonable waiver insurance "
" A good company to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Autoeurope is fine but not happy with Thrifty for the extra charge for petrol. "
" I thought we had booked full to full petrol. When we picked up car we were told we had to pay for a full tank and didn't need to return the car full. So this was quite a lot of money and we didn't use up half of the tank. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Very good "
" Very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above "
" Very good at airport, value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" All good "
" No issues at all . Staff very friendly especially on drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe should have confirmed this new address and we could have then decided to stay with our contract or cancel. As it was less than 24 hours we could not cancel. "
" We booked because the car hire office was next door to our hotel in Kos. Unfortunately the office had moved elsewhere, some two miles away. They wanted 20 euros plus tax to deliver the car to our hotel! We were not informed by the company of the new address, we still had our confirmation address as next to our hotel. Very frustrating. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" 100% happy "
" We were given a nearly brand new car and it absolutely perfect for our needs. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" First class experience. I have no complaint at all. I have been a client of Auto Euro, Thrifty and Hertz a few years now and I have always been very satisfied "
" Everything was very pleasant including the car but especially the people that handed the car to me and especially the people who received the car when I returned it. Well done Auto Euro and Thrifty! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent value for money and easy to book what we wanted. "
" Very pleased with my car hire experience - value for money, quick and efficient collection and return and the car was excellent for the local roads. The second year running that we have booked with Thrifty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very pleased with the car, friendly staff and overall experience "
" Very pleased with the car and overall experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Smooth and convenient booking process. Good value for money. "
" Good value for money - unexpectedly unpleasant experience by the staff at the counter. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" All straight forward and good prices "
" All very straightforward. Exra driver charges were a bit high but otherwise a good experience. Pickup and dropoff very close to terminal and clean, newish cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" . "
" Swift and professional. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Rental with out headaches "
" New car, great condition and pleasant staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good "
" Car misfired. The Kenton was intermittent. Also has an intermittent/faulty right indicator. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 2
" הרכב היה קצת מיושן, והמגבות של סילוק המים מעל השמשה הקדמית היו ישנות ולא עבדו כמו שצרי "
" הרכב היה קצת מיושן, והמגבות של סילוק המים מעל השמשה הקדמית היו ישנות ולא עבדו כמו שצריך "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Very positive overall experience - good value for money and smooth process. Strongly recommended. "
" Friendly staff. Overall process smooth and straightforward. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Al went very well. Thank you everybody "
" Very good experience indeed! But, my god, so many companies involved it's confusing and even risky! Names of companies: autoeurope, autohellas, hertz and thrifty!!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very happy. Will definitely use Thrifty Samos again. "
" Really friendl helpful manager and staff. Nice clean and well maintained car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy experience from start to finish "
" No problems very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No complaints. A clear presentation online of the deals available & good after-sale communication. "
" Counter staff were very efficient & the staff that managed the handover of the vehicle were friendly & chatty. The vehicle itself was very disappointing. On day two of the hire we noticed the smell of fuel in the vehicle. It became more noticeable as the week progressed. The rear passenger side tyre lost pressure & flagged a warning on the display so we took it to the garage to sort it out. The car was just generally quite tired – cigarette burns on driver's seat, a few rattles, 'baby on board' sticker with full imprint residue visible on rear window. Not a big thing but a lack of general vehicle care. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 4
" The online experience was straightforward and I received an email explaining what I needed to bring to collect the car. There was some initial confusion because an online message mentioned the need for an international driving license but this wasn't necessary and was clarified in the email. "
" Pleasant, helpful and efficient staff. The car was clean and the tank was full. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" hh "
" hh "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" . "
" Very smooth process - even had somebody waiting outside the terminal on our return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very pleased with Autoeurope - I actually booked 4 cars from you on this holiday to Cyprus, Athens & Rhodes. "
" The chap who showed us the car in the car park was very friendly which was nice "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" The vehicle had an engine warning light repeatedly appearing and then disappearing. The speed at which roadside assistance came out was impressive and Mario was very polite and helpful. "
" The vehicle had an engine warning light repeatedly appearing and then disappearing. The speed at which roadside assistance came out was impressive and Mario was very polite and helpful. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Overall it was ok "
" The car was ok if a little tinny. They charged us a day too much for extra driver. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Friendly and efficient "
" Friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" I always get the best deals with AutoEurope and recommend you guys to everyone "
" Excellent, good value for money and quick efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Favoured website for booking car hire. "
" Good car, good service, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Great car, pity we were back to the bad old days of being told that the insurance, on the contract as fully included, was not fully included after all and we'd have to pay more. "
" The car was great, no issues. However a major reason for booking was that you advertised this (and it's on our voucher) was that it included "Full Damage & Theft Protection includes refundable excess and even covers damage to Glass, Wheels, Roof and Underbody." When we got to the counter the female member of staff was absolutely insistent that it did not include glass or wheels. She stated that it was because you were just an agent and they had different conditions to you. She wanted more money, which we noted was handwritten on a small slip of paper, not an official document. I declined this as I have an annual insurance anyway. Who was right? We genuinely felt that this might be a private scam, and in any event, you made a contract with us under UK law "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Process is straightforward - have used Auto Europe for a number of years now. "
" Prompt efficient service both at pick-up and drop-off. Unusually, we were actually given the make/model booked. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Would recommend Thrifty to anybody wanting to hire a car "
" Very helpful staff Arrived 2hours late due to delay at Gatwick The office was still open after midnight very impressed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Xx "
" Great car hire experience - helpful staff too - recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything absolutely fine except in spite of UK Government website saying that no International Driving Permit was necessary in Greece, when I questioned one of your staff as to why it stated on your website that it was required, she said that it was a requirement by the Carhire company. So I spent £5.50 plus about an hour of my time finding a place to buy one and as I suspected nobody ever asked me for it. "
" No problem at pick up. I told them that I would be dropping the car back at around 7.10 as my flight left at 8.00. They said they opened at 7.00. Nobody had turned up by 7.20 so I had to leave key in drop-off box. Not really a problem but would have preferred to have handed it over in person. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 7
" All good "
" All good apart from no water in windscreen bottle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Everything was fine with the exception of getting charged an extra 60 euro on arrival for "out of hours" collection. I wasn't made aware of this either by Thrifty or AutoEurope. This should have been clearly communicated if collection at 23:00 was an issue. "
" Everything was fine with the exception of getting charged an extra 60 euro on arrival for "out of hours" collection. I wasn't made aware of this either by Thrifty or AutoEurope. This should have been clearly communicated if collection at 23:00 was an issue. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" The voucher states that the out of hours fee was €28.52 but i was charged €58.50 "
" generally good but unhappy at being charged late arrive fee at 00:05, 5 minutes late "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Positive experience "
" Easy pick up and return Deposit released in two days "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" All good, no issues "
" Great service, very quick collection "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" car was a little small for us, we were offererd a slightly bigger one but had allot of miles and a few dents "
" all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Positive and as expected. "
" Great and efficient service. Vehicle was in good shape, but could have been cleaner. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" As above "
" Air con on the car didn't work properly, only max level worked making the car very noisy. In general the car was also very basic in terms of features for the price paid. No reverse sensor, camera. Etc. Was not good value for money "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 3
" Good value for money. "
" Friendly and polite staff. Overall smooth process. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The location of Thrifty at the airport could have been better demarcated. I spent 30 minutes looking for them before finally finding them in the other terminal. "
" I was given the vehicle with half a tank of fuel. It was supposed to be full-to-full. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 4
" Feel you should simply not offer 1l cars on an island like kefalonia - almost unsafe on some hills but not good value to pay ontop of £450 to upgrade. "
" Used this service twice and been very good both times. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Be great to put a sign at the old hertz office that it is closed and to return the car to the car park next to the airport. "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good prices "
" Slight delay in collecting the car, everything else went well. In particular the drop off was smooth and efficient "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good "
" It was goo "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Stress free "
" No pick queue and speedy service. Newish car that met my needs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have been a customer of AutoEurope for over a decade and have always found the service to be exceptional. "
" Thrifty 1/ Tried to convince us we didn't have full insurance, even though we purchased it from AutoEurope as we normally do. 2/ If we got their insurance we would be fully covered... otherwise we need to put an excess of 850euro on a credit card 3/ We offered a credit card in my partners name because my card was declined at the desk. 4/ They said we would have to add my partner as a driver, to use her credit card. We said OK. At a cost of 62 euro 5/ Then because it had taken so long it went over midnight which meant a late penalty of 62-72e, even though we started the process before midnight. 6/ We were then told my original booking is invalid and we would have no insurance cover and would need to buy full insurance. We are on a budget and could not do afford to do this.. 7/ It has meant we left with no car, and had to book a taxi to our hotel at a cost of 100euro. 8/ I asked for some writtern proof that we hadn't taken the car and got no more than shrug from the girl on the desk. I talked with one of AutoEuropes representatives the following day (12th July) and was instructed to call after the 18th when the rental finished. I did this and and they are awaiting a reply from Thrifty. This is the first and last time I would book Thrifty/Hertz. 0 out of 10 for Thrifty's customer service "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Good response from helpline when had a few questions pre trip "
" Pretty good but didn't like the payment for full tank of fuel at 105 euros but no problem with full refund upon return "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Always take a detailed video of the car at pick up. We are finding more and more that companies are looking for scratches on paint work. "
" Video the car at pick up as we were questioned over a scratch. Luckily we had a video to prove the scratch was there on pick up. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Auto Europe is my default website for car rental and simple to use, good range of vehicles and reasonably priced full insurance cover. "
" Quite a high mileage vehicle with an assortment of scratches and chips but tidy inside, reliable and ideal for our touring needs. Enthusiastic staff, usual "you've only got the basic insurance" discussion so handy to carry copy of Autoeurope comprehensive insurance voucher. Vehicle return was very efficient with a quick check of the car, mileage and fuel, the security deposit refunded/voided immediately. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" See above "
" Our plane was delayed in the UK meaning we were arriving after midnight. Having been told we would have to pay one price on the phone for this in Athens at the counter they wanted to charge us more! We were in fact not that much after midnight and it was not in our control. Disappointed with this. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Sue (regional manager) & Carole were exceptionally friendly, helpful & efficient "
" Sue (regional manager) & Carole were exceptionally friendly, helpful & efficient "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Would use again. "
" No queue to pick up car. Just 12000km on clock. Friendly staff. Pick up location is right next to the terminal building. Very busy when dropping off car but efficient staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Very helpful. Will continue to use them when possible "
" Very pleased. Probably harsh to criticise the condition as it was a Thrifty car not Hertz. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Damage waiver is not good! In future I will take out damage waiver with the hire company directly. Slight damage to a wing mirror. Paid for the damage on return of the car. I then filled out all the forms and provided all the necessary information that was requested. I did not receive any confirmation so I therefore followed up with another email and still no reply. I have now phoned them and my emails are there but nobody responded. I am now being told it can take 8 weeks!! The whole point of damage waiver protection is to have piece of mind that there will be no extra payments! So now I'm out of pocket in a cost of living crisis! "
" Easy and straightforward. Counter staff were lovely "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" good expperience "
" very goog staf very polite "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Smooth and straightforward procedure. Good value for money. Strongly recommended. "
" Excellent experience. The staff was polite and helpful. Excellent condition of the car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Best people to use for car hire "
" Quick easy procedure . Lovely car to drive. Economical "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have already rented from Thrifty several times. "
" Very efficient service. Their system remembered me as a repeat customer, so I did not need to re-enter my details. Returning the car took a minute! Thanks! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above, Thrifty were very good. "
" Very well located at the airport but it would be useful if the Thrifty name was placed by the Hertz sign. As it happened I asked the chap on the Hertz desk if he knew where Thrifty were to be informed it was there. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All fine. "
" In the arrivals hall - could not be more convenient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" All went well and smooth "
" Noticed that one tyre is underinflated. I was given another car within minutes. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Booking was simple. Good price. "
" Pick up and drop off was quick and simple. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" One of the easiest and best rentals for me. "
" Very easy rental, Thrifty was great. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" no comment "
" no comment "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Some minor issues with the vehicle otherwise all good "
" Very easy to deal with "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Excellent service "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Give back deposite "
" They still did not give back deposite "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Panda perfect for wee roads on Paros "
" Friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Couldn't have been easier. "
" Very quick and efficient. Great service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" First class service "
" No hassle collection and dropping off. Nearly new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Absolutely no back up when things do wrong "
" Flight was delayed, desk closed, called the following morning, rental cancelled no car available "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Hassle free, value for money hire car experience "
" Hassle free, value for money hire car experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Straightforward and easy booking. Good value for money. "
" Good value for money. However, the vehicle could be in better condition. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
" Good car, great price easy all round "
" Easy process all round "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very efficient pick up and drop off, all went smoothly. "
" Very efficient pick up and drop off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Overall positive experience. "
" Brilliant customer service, but the mechanical condition of the car could be better (noisy engine and steering). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Good site with competitive rates (although everywhere's so expensive - £540 for 1 x week medium sized car hire!!) "
" Relatively smooth process, although wasn't overly clear where the staff were directing me to at the Corfu airport "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" Amazing "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The car was fine, spoke to someone about a later dropoff and this wasn't a problem "
" Everything was OK however we struggled finding the desk at Heraklion airport. Not signposted anywhere and we had to ask a tour rep outside who directed us to the Hertz/Thrifty desk "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" ok, but to many emails offering 20% off which don't amount to anything "
" all ok "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Will go with Thrifty again "
" Very easy to collect and drop off vehicle. Very friendly staff "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Condition of the car could have been better, but given the state of driving, parking and roads in Santorini, it would be expecting a bit too much to get a car without a few scratches and dents. "
" Staff very efficient and both pick up and drop off were speedy and courteous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" No problems which is what you want. "
" Very helpful and I would recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Very disappointing and very inflexible policy on not accepting debit cards "
" As I had a debit card and not a credit card I had to pay an additional €80 at the desk which was ridiculous and the counter staff said that if we had booked directly with Hertz we would not have had to do this. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" When I returned the car, the office was closed. After waiting a while I contacted the company by phone and was told to leave the keys at a nearby hotel. If this was going to be the case I should have been told at collection. "
" See number 5 "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 3 Condition of the Vehicle: 10
" Great price from Auto Europe and excellent communication when I re-booked due to a very large drop in price nearer our departure date. Thrifty were brilliant too, so overall an excellent experience. "
" The staff at Thrifty Kalamata are brilliant. Friendly, professional and extremely helpful, the car was in excellent condition and the collection and drop-off very quick and painless. Overall superb! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Everything was great apart from the hidden added costs when collecting the car. "
" Everything was great apart from the hidden added costs when collecting the car. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Worst condition of a car I have ever rented "
" Car was a wreck. 50,000 miles plus. Central locking didn't work, had to leave car open during rental period. Back parcel shelf was in pieces. Took 12 photos of dents and scratches on pick-up. Thrifty tried to charge me for rear bumper scratch on return of vehicle, lucky I took the photos. Would not use Thrifty again "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 1
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Same as above.....Hertz are the new owners. "
" Slightly confusing experience when picking up from Hertz. I now realise that Hertz is owner of Thrifty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service throughout "
" Lovely staff in Acharavi branch. Helpful, friendly and thorough. Always welcomed back like an old friend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The booking experience was straightforward and easy to follow. Auto Europe gave good advice on insurance and what extras we might, or might not, need and how to make sure were not sold any extras we did not want or need. "
" Excellent car that was perfectly adequate for our needs and was in excellent condition. Agent seemed keen to get us to upgrade to a higher group on the grounds that the car we had selected would not take our luggage. This was quite wrong as the car group we had selected comfortably took our luggage. We were right to firmly resist his attempt to get us to upgrade at extra cost. Drop off in central Athens was handled very efficiently and smoothly. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very easy to locate hire counter car was ready for collection and very clean "
" Coutous staff car was clean and tidy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Couldn't fault it "
" Staff were great at the airport, really helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good - will return and recommend "
" Very good - will return and recommend "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good "
" Efficient and good value "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Brilliant and no hassle. "
" Brilliant, so quick and simple. Excellent. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very happy with the car and the service experience from Thrifty "
" Very happy with the service overall. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good as usual 2nd times this year , both rental company hertz/`thrifty "
" Ordered a 4x4 auto. And gets a. Crossover-suv Toyota c-hr could only get one case in boot had to put other one on the back seat . Paid for a type and got one in lower bracket. They also gave me the paper work with wrong "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 8
" Well done... "
" The Kia we were given wasn't the car I was expecting (Seat Arona) but it worked out fine for my family and I. Collection and drop off was smooth. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Overall very good. "
" I thought the cost of a car seat was very high, especially when it was quite dirty. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always satisfied with competitive price and service. "
" Had to wait a long time to pick up due to understaffing and long queues. Staff very nice and hard working. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 4
" Worst stagg "
" Firstly the Comapny was not thrifty and it was hertz. I have recorded the car for damages however when I returned at first the person said everything is ok. Then he changed his mind and said I scratched underneath the car. Which is impossible to see "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" very good service by the staff, convieniet location near the airport. The car was a little smelly and the agent suggested that we could change it at another location if we wanted but we did not. Overall I would recommend Thrifty. "
" very good service by the staff, convieniet location near the airport. The car was a little smelly and the agent suggested that we could change it at another location if we wanted but we did not. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Though happy with the service I am wondering when will I get my deposit back and fuel deposit? I returned the car with a full tank and was told I would therefore get back the fuel deposit. Nobody picks up the phone at Rhodes Airport counter. "
" Though happy with the service I am wondering when will I get my deposit back and fuel deposit? I returned the car with a full tank and was told I would therefore get back the fuel deposit. Nobody picks up the phone at Rhodes Airport counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" As mentioned earlier seems very expensive . "
" Seemed very expensive for one week car hire . Judging by other customers would have been cheaper hiring car on our arrival . Also I am still awaiting my deposit to be returned to my bank account .I was told car seemed fine on inspection at drop off but there has been no communication since re my deposit being returned "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Hidden charges made me feel taken advantage of once I was stranded in a foreign country with the option of paying or walking "
" The out of hours charge was not advised when booking, only on the day when my flight was delayed was I told about this. Over the phone they said it was €23 and then on arrival it was €65 Turns out they emailed me to advise it was €65, while I was on the plane! Overall happy with the service, however €250 became €315 instantly and there was also €350 security deposit from a credit card which I also was not told about until after I booked. None of this is necessarily thrifty's fault, auto Europe should have advised of this from the start. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Really good experience. Good quality car, freindly efficient staff and a good price! "
" Really good experience. Good quality car, freindly efficient staff and a good price! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Let down by Thrifty "
" They made us pay for damage that was not caused by us. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Good service "
" Simple collection and drop off at Paros airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good "
" Checkin could be a bit quicker having pre-booked everything online "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" OK "
" the car appeared to be smaller than the one promised in the initial booking, but I suppose that is par "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Remarkably smooth experience "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No other observations "
" Thrifty / Herz were excellent all round. Such a contrast to the dreadful experience I suffered on my last visit a few week earlier with Green Motion "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Nothing to add "
" Nice and easy pick-up and drop-off. I always prefer on-airport collection Car was clean and in good order "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Please don't use Hertz at Athens airport. The commentated that they provide older cars to bookings made through agents ( like yourself) and the better cars are reserved for customers bookings directly with themselves "
" Different vehicle was provided, to the one booked and was a lower grade in poor condition and much older than normal, the car was old and in poor condition. Staff at collection just can't be bother to deal with customers "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 2
" Would use again "
" Very easy pickup and drop off at Thessaloniki "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Wasn't quite sure where to return the car before we got to the airport. It was the same place as we collected so it was fine. "
" Wasn't quite sure where to return the car before we got to the airport. It was the same place as we collected so it was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Very satisfied with everything "
" Everything was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Reps were lovely to deal with! "
" Best experience smooth and seamless process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Thrifty were very efficient "
" Very quick service at the desk and on return. Good s and quality vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" Really well Organised, really quick and easy. Staff wore masks as well and very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy booking, good prices great choice "
" Brilliant service at Rhodes airport, both on pick up and drop off and a great car too. Best we've had, so far in Rhodes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have no complaints about Auto Europe who I have used for many years. "
" Our car broke down 30 mins after pick up. It was 11.30 at night and we waited an hour for a replacement. The car was not as good as the broken one but was in the same category. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" Good choices offered and simple to book. "
" All good except when dropping car back. Then despite the fuel indicator showing full, the Hertz staff insisted on a receipt from the last petrol station used which I had not been told was required and have never needed in all the years I have been renting cars. Under threat of a fine, the staff member drove me to the nearest petrol station where I was able to add 3.76 euros of fuel which satisfied him. Surely it the fuel indicator is sufficient proof? After all that's all I can see when I pick up the car? This was a bad end to an otherwise good experience and if I had been rushing to my flight and not has time to drive to a petrol station, might have resulted in an unwarranted fine. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
" No comments "
" The provided car had non-functional 12V charger, so GPS unit couldn't be used. It was discovered on the next day, when the full tank of fuel worth 60 euros was already filled by me. A replacement car with 3/8 tank filled was provided but the price of fuel was not repaid back. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" Good experience and nice car "
" Easy to rent , nice staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall very good "
" Car v clean, checkin v straightforward "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good service "
" Good service at Kos airport and easy to book on the internet prior to my trip "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" All good. "
" Excellent front desk staff but the vehicle is old (60,000km) and needs maintenance "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Great service but over priced and documentation called for in terms and conditions need relaxing. "
" The hire was a simple process though quite expensive for a basic model. The terms and conditions of the lease called for a driving licence check code and copies of utility bills which cause me considerable inconvenience and were never called for during the hire. On that basis I have reduced my likelihood of recommending Thrifty. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Very easy, organised and very friendly staff. "
" Very smooth process and very friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very efficient and good value for money "
" Very good value for money "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Have used auto Europe a number of times. Always efficiently processed. "
" Car was as described. Quick and easy pick-up and drop-off at the airport. Staff very efficient. No hidden extras. Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Professional and efficient. "
" Professional and efficient. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" good "
" good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" ... "
" Staff very helpful and effective. Price good too. However, the MINI car we booked (Fiat Panda) was as basic as it could possibly be and cabin filters stank of smoke (tobacco). As a result we avoided using hitting or cooling for the whole duration of the hire. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
" Very happy with price, car and service at airport. Thank you. "
" Very happy with price, car and service at airport. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" This is as above at 5 "
" Good car,convenient location at Athens Airport.Very efficient operation incoming and outgoing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" ? "
" No problems with the logistics but the car provided had been damaged in many ways byt previous customers - it was not of the quality that is normally provided. The interior was clean and there were no mechanical issues - it was solely the exterior appearance. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
" It's on line so no customer service so hopefully I will get some now?? "
" I changed to an automatic car at the airport and now paid euro 300! When I asked where the car was I was told to 'click the key and the car will light up'!! No help at all. Car was dirty inside and out! Bashed all over and when I mentioned this I was told to take photos!! Car was terrible to drive and kept conking out! No thrust on engine and something was banging all the time! Tyre kept losing air and I had to keep taking it to get air! The whole situation was very worrying on the Greek roads and service shocking! They couldn't care less! I do hope you will reply to me - Moira "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 2
" No comment. A box too many. "
" A faultless experience, good vehicle, helpful staff, and. Refreshingly no pushing of extras "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Brilliant "
" On arrival the guy who handed over keys was amazing! A total star and made the rental very easy. Please thank him very much. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy pick up and drop off, very efficient "
" Welcoming, helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" There are so many horror stories about car rentals and extra charges. Using Thrifty /Hertz overcomes this possibility "
" Staff in Athens were so helpful and at airport upon returning car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always been very happy with Auto Europe. I tend to look at all options then end up coming back to Auto Europe. I always take up the additional cover option. Well-priced and easy to deal with. Had to phone a couple of times with questions prior to booking and that's been helpful and unproblematic. Never had to claim so can't comment about that. "
" Straightforward collection arrangements "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good "
" Smooth operation from check in to pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Car had damage and dirty. Very difficult to hand the car back . Went to drop the car off At the rental desk and was told to go back to the car and fine an agent to hand back the car. Wish I was told that when i started the hire would have saved me a trip . Being party disabled this was difficult for me. "
" None "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 5
" Couldn't be happier with the service. Picked up the car right outside the airport. Someone checked over the car for any scratches or dents before we left. Drop off was also quick and efficient. Would definitely rent a car off them again. Amazing service!! "
" Couldn't be happier with the service. Picked up the car right outside the airport. Someone checked over the car for any scratches or dents before we left. Drop off was also quick and efficient. Would definitely rent a car off them again. Amazing service!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Perfect "
" Excellent Service at Corfu Airport - Recommendation for the Greek Lady who lived in Cardiff like me in the 90s - Excellent Customer service with complementary sms messages coming from Thrifty / Hertz "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Good price and service "
" Collected us from the hotel, and enabled us to leave the car at the hotel "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Problem free apart from the confusion over petrol charge. "
" There was some confusion regarding the "full to full" tank provision. We were given to understand on collection that, having been charges 71 Euros we should use as much petrol as we could and return the car as near empty. This point was, however, clarified by yourselves through e-mail and on return (with full tank) the staff noted that the tank was full and confirmed we would be refunded what we had been charged. We are awaiting confirmation that that has happened. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above entirely efficient booking throughout. "
" Quick booking and efficient check in at airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always book with Autoeurope "
" Faulty whiper blade. Windscreen dirty on inside "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" No Issues "
" No Issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" all very good "
" all very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The staff in Volos were superb "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" Concerned that despite ordering an automatic and paying more for this, a manual was reserved by thrifty. "
" Despite requesting an automatic as my licence does not allow me to drive a manual, none was available on arrival, instead a manual was offered. Thankfully, one member of staff understood my concerns about not being insured if driving a manual vehicle and was able to arrange an automatic. However, there was quite a delay in this becoming available. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great "
" Helpful lady at desk with minimal fuss and was on my way very quickly "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" Very bad deal. No car coz of. Ah drop chaos at Gatwick so we were denied boarding. Shocking treatment from Auto Europe and Thrifty I have emailed my complaint but so far no reply. WHERE IS THE CUSTOMER SERVICE??? "
" We were a day late due to severe problems at Gatwick on 3rd sept. How could we give 48 hours notice. We did not receive a car from Thrifty. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Excellent "
" All good. No problems (so didn't fully test anything) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" No complaints at all "
" Very easy pick up and drop off. Great car aswell "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Otherwise the car was great, did what we needed it to "
" The staff on the desk were very positive and friendly, unlike some of the others I heard at the airport! They are a credit to you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service as always. "
" I collected a fiesta on Saturday Evening and when I got to my Accommodation noticed that the front left indicator did not work so rang up Thrifty on Monday as could not get an answer on Sunday to be told to take the car to a Garage in the next village for repair but they could not repair it, so then was told to drive back up to Rhodes airport for the car to be changed, on arriving at the airport was told to go to a petrol station and fill the car up which cost me 17 euros of which the majority of the petrol that was used was driving around to get the car repaired/replaced, so for no fault of my own it cost me a good part of Monday and a cost of 17 euros to get a car that was not legal to be on the road, very disappointed as I was on my holidays. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
" N/A "
" N/A "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Very efficient. Good price and excellent service "
" all very efficient. Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" easy booking service and fabulous staff in kefalonia!!! "
" pick up and drop off seamless!!!!!!!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Was ok, average service, car not as advertised, will probably try an alternative company next time I rent a car. "
" Was ok. Drop off at Thessaloniki airport a bit cramped. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 8
" The only problem was instructions were not that clear as to where the pick up was located. "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have used Auto-Europe several times and generally found it to be very good. I've subsequently done some research for our next trip and found that there are some local firms that are highly rated but don't feature on the site. That would be my only complaint. "
" Very poor indeed. An hour's wait upon arrival, which we were told was our fault because we were on time! The car we were given was smaller than we requested, and we were told we could have the car we wanted if we waited longer - but without any idea of when. When I pointed out it was smaller, the girl on the desk shrugged and said "I know". The car's air-con barely worked (not ideal in 41.5degC temperatures) and the brakes vibrated appallingly. I mentioned this upon return and got another shrug. Finally, the fuelling was a scam. I booked fill-to-fill, but when I got there I had to pay €77 for a tank of fuel (in a Corsa!) and was told to bring it back empty. When I returned it with half a tank, I asked whether I would get a refund: "You can go and refill it and you'll get the money back" she said – but by that point we had to rush to get our flight. I hire a lot of cars and am generally very satisfied, but this was poor. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 6
" Great "
" Very easy "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" The cars I hire are small but provide sufficient workable capacity "
" Although I have to pay higher rates the local staff and process was efficient "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" My experience with auto europe the day before rental was not so pleasing. I phoned when I realised that I had made an error with our time of arrival and the person on the end of the phone was very dismissive and basically said I was at risk of losing the car and there was nothing I could do about it. I spent the whole of the journey worrying that the car would not be there for us but luckily Thrifty/Hertz were very helpful and the car was there. "
" Very happy with the service at Kalamata airport however the car was actually a Hertz rental when we got there. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" all good "
" no issues "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" The pickup was very good and quick, the lady behind the counter was excellent. The only issue was dropping off, the chap was polite enough but I do not see why I have to pay 175 euros for a small scratch you cannot see unless you bend down and look under the car and that I did not do. He said they had not seen this scratch before, I did not see the scratch when I picked it up but then I was expecting to look that far down under the car. Because I had a flight to catch I had to sign the paperwork. I was going to file a complaint but not had time and then your email popped in my inbox. Is there any way the cost can be rescinded or reduced? 175 euros is far too much. Regards, John. "
" When brought the car back there was a scratch under the side of the car, I do not remember doing the damage and it wasn't picked up before. I was forced to sign paper work to pay for the damage which was 175 euros. I was ery upset that the cost was so much for a small scratch that I do not remember making "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
" Very helpful and friendly staff, which is always a very encouraging sign and makes it easy to relax and enjoy your holiday. "
" Good, smooth efficient pick up and drop off. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" Our Thrifty hire car was cheaper to hire through Auto Europe and we found the whole experience from booking online to collecting and returning the car to be easy and professional. "
" I entered my details online before travelling and the paperwork and car were ready for a quick and smooth collection. No problems with deposit. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Customer service at auto Europe excellent. Hertz car rental and thrifty ,customer experience-Left me feeling ripped off. "
" I gave my credit card details for fuel, €55.12. I returned the car with half of a tank of fuel. Only on my return to UK have I now found out I have been charged €16 for physically topping up the car and €22.23 for the actual fuel used, at no point was I made aware I will be charged €16 for someone to top up the fuel, ripping off customers. for this reason I will never hire a car from Hertz or thrifty again "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very helpful team "
" Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The car that I got was smaller than what I expected and, therefore, I felt that I did not get good value for money. "
" The car that I got was smaller than what I expected and, therefore, I felt that I did not get good value for money. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
" Everything went smoothly and nice. "
" Everything went smoothly and nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very happy! "
" Very smooth, pleasant staff. I unknowingly dropped my phone in the car when I returned it. When I realised I returned to the drop off point. The staff were great and I got my phone back. I was very grateful. Will definitely use thrifty again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above. "
" Fine but waiting on a bank statement to be sure no extras charged. Petrol full to empty return very unsatisfactory. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Would never recommend thrifty or hire from them again if that is the standard of car you hire out! "
" Car was about 300 years old and made a knocking noise. Warning lights came on while driving and generally the car was too old to be hiring out at such cost. "
Value for Money: 2 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 1
" Good level of service "
" Everything went Quickly efficiente and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" auto Europe fine always use them but would hope for help to get money back "
" the vehicle ordered was not available instead of a nine seater van we ended up with a small car and a larger one. I dented the larger car and upon return I was charged an additional Euro 750. I would like this back as the booking included Excess Guarantee. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 7
" Auto Europe did its job "
" They don't include small details that made me pay a lot more than I was told because it was in small print "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to find (as I was walking from the centre of Corfu to the airport) Very friendly staff and good communication Paperwork and car pick up car in less then 10 min. and drop off outside the office hours no problem either Would recommend Thanks "
" Easy to find (as I was walking from the centre of Corfu to the airport) Very friendly staff and good communication Paperwork and car pick up car in less then 10 min. and drop off outside the office hours no problem either Would recommend Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Read the above comment... I have made numerous phone calls, nobody can help me "
" I Paid for extra insurance to cover all events. I was hit in the rear by an unattentive greek. You now have nearly £1000 in your account to be paid back to me.I was promised it would be held only, and released in 2 days. Give me my money...... "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" Easy to book with and they do offer comparisons of what is available , which is helpful "
" part of Hertz in Greece which we weren't told about ... no actual desk at the airport which was originally quite confusing, No personnel at all available on return of the car ,either at the check in desk or the car drop off, thus spent 20 minutes chasing around in the heat trying to find someone "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 9
" I use thrifty every time never had a problem "
" first class service start to finish great car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No issues except for a slow collection process "
" Probably not the most economical, but mo problems "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great experience. "
" Great service, quality, clean vehicle. Happy customer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The service was superb "
" The process was very simple and fair. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I'm a repeat customer, that's always a good sign. Nice and easy process, good cars, helpful and efficient staff - will keep using Thrifty "
" I'm a repeat customer, that's always a good sign. Nice and easy process, good cars, helpful and efficient staff - will keep using Thrifty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very straight forward booking and incredibly easy collection and return process highly recommended "
" All round great service and value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" A little bit expensive but overall happy. "
" Fast pick up, and quick drop off. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Fuel was advertised as 'full to full', however, on pick up was told to return the car empty and was charged for a full tank of petrol. This is not acceptable, as Thrifty are simply ripping customers off. Of course you cannot return the car empty, Thrifty are profiteering on the fuel left in the tank of every returned vehicle. "
" Fuel rip-off will determine me from renting with Thrifty in future. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" ?? "
" ?? "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" lovely and the car was brill thanks "
" really great loved it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" You did fine, but receiving such a rubbish car has put us off. "
" Car had no hub caps, every panel had a dent or a scrape, the car was so grubby and sticky inside we had to pay to get it valeted. We had to point out all the existing damage to the uninterested hire car attendant. Also the exhaust was blown "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" Fast, secure "
" Vehicle was not old but it was in really bad condition. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 6
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
" Good service car collected from the hotel very nice trip around Crete "
" just great except it was a Hertz car not a Corsa but a Nissan Micra "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great value car rental. "
" Very good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No problems further experienced. Will inquire in the future for another reservation based on competitors pricing comparisons. "
" The first assigned vehicle had a tire pressure warning showing and did not feel comfortable with that so I returned to the counter in the Terminal and the staff promptly changed the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe service good "
" Good overall. Car a bit battered "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" No problem with Auto Europe. Hertz/ Thrifty were the bum deal. "
" Having picked a reputable hirer (Hertz /Thrifty) I ended up with a 58K mileage Kia Picanto possibly 8 years old looking at model. Not impressed "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
" Excellent "
" Have used Thrifty plenty of times I find the service is always professional the staff so friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Thrifty are great to deal with. "
" Quick pickup and drop off with a minimum of fuss and time delay. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I had to pay a surcharge of 30 euros per day because I am 24. I specifically put age 24 in the your comparison website which should account for that. But I ended up paying 90 euros extra for 3 days which for another 50% charge on top of what I had already paid. This is a scam, yes is says in very small writing once you find their page that anyone under 25 will be charged this amount but the whole point in a comparison website is to price up the exact amount with no added extras. It prompted for my age and therefore assumed it was taken into account but it wasn't. Very sneaky and unprofessional. Would never use either companies again. "
" I had to pay a surcharge of 30 euros per day because I am 24. I specifically put age 24 in the your comparison website which should account for that. But I ended up paying 90 euros extra for 3 days which for another 50% charge on top of what I had already paid. This is a scam, yes is says in very small writing once you find their page that anyone under 25 will be charged this amount but the whole point in a comparison website is to price up the exact amount with no added extras. It prompted for my age and therefore assumed it was taken into account but it wasn't. Very sneaky and unprofessional. Would never use either companies again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" car was good "
" good swift pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Efficient. "
" Thrifty gave us the second driver included in the price which we very much appreciated. The Thrifty/Hertz office is a bit of a distance from the Patras ferry terminal and required a taxi ride. Ideally, the car could have been picked up at the terminal or there could have been a collection service to take us to the office. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I have a holiday home which I need a car to get to and have used Auto Europe for years; the price is consistently cheaper than booking directly with the car hire companies. Whether it's myself or my partner who books, Auto Europe is our first choice and will continue to be. As long as their pricing stays competitive there is no reason to look elsewhere. "
" No comment necessary; everything was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good all round. "
" Satisfied with whole service. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent experience with friendly efficient staff. "
" Fast and efficient hassle free car rental. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All clear and easy on the whole process, no hanging around either at checkin or checkout. "
" All clear and easy on the whole process, no hanging around either at checkin or checkout. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Nice car - easy transaction "
" I was greeted by the two friendliest ladies you could ever wish to meet and they were incredibly helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Thrifty appears to be a Hertz subsidiary with a desk in terminal. They can offer very competitive prices and offer a professional no quibble service. I would highly recommend them. "
" Fast collection of vehicle although it wasn't checked thoroughly for damage with client although this was easily rectified. On site presence and good condition cars. Overall, very pleased with service and would use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Great experience, especially the customer service "
" Great customer service. The lady in the at the drop-off was the loveliest person. Thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" everything said in Para 3. "
" Very pleased overall. Office easy to find. Really friendly staff. No attempt to hard-sell additional insurance which is a welcome change. Only small complaint is that the car came half-full of fuel and we were asked to return it half-full which of course is easier said than done. Car was therefore three-quarters full on its return. When questioned initially we were told that there hadn't been time to fill the tank before pick up. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very dissatisfied with the collection of the car, and not very impressed with the return when there was disagreement as to whether the fuel gauge was showing 3/8 or 1/4 full. When the contract stated full to full., but carv had not been filled for collection. "
" Desk not manned for collection.40minute wait. Very hurried vehicle inspection, missing several existing marks to bodywork, that I photographed for my own protection. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
" Good value car hire and service "
" Good value car hire and service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Good experience but more expensive than hiring elsewhere "
" Good experience but price high "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All good. "
" I've used Autoeurope a few times now. Never any problems although this vehicle had very poor body work. Covered in scratches and small dents. Judging from the state of most cars in Crete, this is the norm. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
" Overall very satisfied "
" Although the rate was high the service was very good "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Excellent experience. Particularly being able to cancel our first booking as the rental company couldnt guarantee the size of car for a late collection. "
" Nice staff. Efficient service. Only reason not to give 10 for condition of car was water mark on one of the rear seats, probably from previous renter sitting with wet swimming costume. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" I was very anxious about not having a credit card as the website policy states you need one. I had to make several phone calls, including to the airport themselves - some said it had to be a credit, one said a debit was fine. When I arrived the man took the debit card without comment and the transaction went through smoothly. I was very stressed about this up until this point. It would be helpful to amend this in the website if possible. "
" All great, we missed the signs in the airport to the desk at Athens airport therefore walked outside to the other car hire desks and then had to walk back. Clearer signage would have been helpful. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Everything was sorted admin wise. I was expected, all paperwork in order etc and this made for a very hassle-free experience which is, of course, as it should be. Very pleased! "
" Slightly confused about relationship between Thrifty and Hertz and the fact that they appear to be one and the same. This would have helped simply in terms of establishing where the office was in Lassi. Having said this, everything went very smoothly and I'm glad I agreed to the upgrade as it made all the difference. Staff were helpful and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall v good. "
" Overall v good and stress free. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Very happy to use Thrifty again "
" Counter staff both very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Our experience overall has been excellent. We just don't recommend any services to anyone. "
" Excellent. The Service was efficient and friendly. The vehicle was clean and worked well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good service from staff "
" Cars are expensive and very basic for category. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" It was a very good experience "
" The agents in Lesvos were excellent and very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Nice experience "
" I was very please with thrifty "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Very happy overall with the hire though I thought that the charge for satnav and extra driver, neither of which we used because of the cost, were very high compared with the base price of the hire. "
" We were expecting a Hyundai i20 but received a Vauxhall Corsa - I don't know if it is the same group of vehicle but it did seem smaller than expected, otherwise a good experience. Slightly better instructions on where to park when returning the vehicle would be useful (thessaloniki city centre) "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" The whole process was easy and efficient. "
" Easy from start to finish. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" n/a "
" Very happy with everything but the pick up at the desk in Volos. Spent almost an hour after getting off the flight to getting the car. This is at a very small airport, where you would expect to have no more than a 10 - 15 min wait. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" overall the experience was as expected, car was fine "
" worth asking for a quotation, car was fine, but expecting a different car "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Car was what I wanted, but had been in the wars. "
" All went smoothly "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Found the whole experience very easy and your representative on site was brilliant. He was friendly, very helpful and took the extra effort to advise on places to see, good restaurants etc. Car was perfect for what we needed. "
" Great, good car and service was straight forward and uncomplicated. Upgraded car for us too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The guys were really nice at the airport. My only comment is that the little SEAT we had was totally unsuitable for the island. Really need a smaller car with a bit more power to get around easily. "
" Thrifty were very nice to deal with and even though I brought the car back scratched they never made me feel bad about it. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above "
" There were no problems picking up this car. Collection point was across the road outside the terminal as stated. A smooth and quick pick up. The car was fine and we had no issues. The only negative is this company works on the basis that the fuel tank is full on collection and you return the vechicle with an empty tank. This is never easy to do and seems a ridiculous way to do it. Getting and leaving a fuel tank seems so much more practical. Our cars tank was not full on collection which we didn't notice until we drove up the road. Otherwise all good. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" I liked the fact that staff was friendly helpful and fast. Car was in good condition and even so air conditioning wasn't working very well I would still rate the experience 5star "
" Fast service polite and helpful staff. Car air conditioning could had been better but good car for what we needed to do. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Exvellent car. Almost new. "
" No problems encountered. The car at Prevaza was a Hertz rental car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I left my mobile in the car when I returned it and only realised after going through customs.. Hertz were very helpful in returning it to me. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" good "
" good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" On line booking process and offer prices were excellent "
" The hire and return process was very quick, friendly and efficient. Excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" good "
" car was a bit scratched but fine, but smelt of cigarettes "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" kk "
" kk "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Great service "
" Great service Car good if not 100% dent free Helpful and friendly Good internet experience Good service "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Would recommend. "
" Straightforward. Friendly staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Excellent "
" Excellent service throughout. Car booked not available. They provided a smaller car for one night and delivered the booked car to our hotel the following day. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Perfect "
" Most efficient and friendly. 100 % happy Mike Baker "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Would like to see more options for automatic vehicles as well as built in sat nav systems. It would be even better to get the vehicle you booked at the time and not receive a similar model. A Hyundai i30 is not an Opel Astra. "
" An excellent service provided by the Hertz staff on collection and drop-off. A very painless experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
" Quick and efficient service. The car was nearly brand new. "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Out experience of thrifty was entirely positive, although we were given a slightly larger car than we asked for, albeit at the same cost. This was not a problem and we would not hesitate to recommend your company, or return ourselves. "
" As described, efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very Easy to use. Excellent service "
" Excellent Service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall satisfied and would use again "
" Car good, good price. A little slow booking in due to queue, so would be good if there had been two people on desk. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
" Ok, could be cheaper for the car that was provided. "
" Too slow counter staff "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" easy to book "
" very pleasant staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" no problems at all. "
" no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 8
" Decent web site "
" Although I booked Thrifty its really Hertz, check in was good and drop off excellent. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" see above "
" I booked with Full to Full fuel option, the car was supplied 3/8 full, I refused to accept this as the hire charge for f to f is usually higher. The car was taken away and refuelled, there was some measure of anger at my request but this had passed when the car was returned full. I had a similar experience last year and accepted the vehicle and then struggled to get it filled to the correct level. I feel that this option if offered should be provided without having to insist. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" I'm very upset and I want my money back "
" Car was high mileage, charger point not working, clutch skipping, handheld like a boat, brakes were worn and it be ABS didn't work. The car was overall dangerous to drive "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 1
" We arrived in Santorini like an hour later due to the delay of our flight, and the staff said our car(Citroen) is not there any more-sold out for the day. So the option they gave was to take a Toyota, which we had to pay extra about 120 euros. We went to the parking lot and it was a Citroen, we were supposed to get. So original reservation was like 150Euro for 5 days and 120 extra for like being there an hour late-which wasn't even our fault. We didn't want to ruin our honeymoon so we didn't go back to the counter, but it was a horrible. No Thrifty. NEVER AGAIN! Get Avis! So much nicer people and nicer cars. "
" We arrived in Santorini like an hour later due to the delay of our flight, and the staff said our car(Citroen) is not there any more-sold out for the day. So the option they gave was to take a Toyota, which we had to pay extra about 120 euros. We went to the parking lot and it was a Citroen, we were supposed to get. So original reservation was like 150Euro for 5 days and 120 extra for like being there an hour late-which wasn't even our fault. We didn't want to ruin our honeymoon so we didn't go back to the counter, but it was a horrible. No Thrifty. NEVER AGAIN! Get Avis! So much nicer people and nicer cars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" No problems otherwise. Booking and service in general excellent. "
" The staff is the office were very helpful and gracious. However, the office was located in a pedestrian area and the car had to be returned to a city car-park which was awkward to find. When I took the wrong turn and got lost, the staff could not have done more to resolve my difficulty. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" I have contacted my travel agent and advised him to recommend Thrifty if any one requires a vehicle for hire. "
" I found the whole experience very satisfactory.All the staff that I dealt with were competent and very willing to ensure that my booking went satisfactorily. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Part of my decision to select Thrifty was on airport pickup. But in truth I ended up collecting keys at airport then a shuttle bus to pick up the car. "
" Part of my decision to select Thrifty was on airport pickup. But in truth I ended up collecting keys at airport then a shuttle bus to pick up the car. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" Overall a good experience. "
" Good friendly staff very helpful. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Reasonably satisfied, car was rather scratched but reliable enough. Only disappointment was car was 3/8ths full and had to be brought back 3/8ths full (which is virtually impossible) whereas the agreement was for "Full to Full" - resulting in us paying for fuel we did not use. "
" I found you via Skyscanner and Moneysupermarket. You were the best deal at the time.The booking process was straightforward. Your emails and voucher etc arrived swiftly and instructions were clear. The fuel policy could be less equivocal. "
" There was only one small desk at Chania for both Hertz and Thrifty. I was first through passport control (no hold luggage) but there was already a queue of 25 people from another flight. The service was incredibly slow. I queued for 1hr 05mins - to collect a car I had already paid for. At the desk it took another 15 minutes, with the two staff very slow. 1hr 20 mins waiiting time to get the car; not a good start to a holiday. Outside, the service was quicker and the car ok, but there was no check for existing damage to the car. Later I discovered there was no water in the screen washer bottle so I filled it myself. Also the central locking was faulty. The car was good on fuel. "
" I booked a Suzuki Jimny soft top as I have done with you for many years. In the past, I have always got what I ordered ie a Suzuki soft top (Jimny or Vitara). This time I got a Dihatsu Terios hard top. Not what I wanted. I was told that I had ordered a 4WD SUV which is technically correct and thats what I got. But being a hard top made it significantly different from the car stated on my hire voucher from you. I could have had a hard top at half the price that I paid. "
" OK but not the car I ordered or expected. "
" None "
" Not shown initially how to operate Gps and consequently misdirected completely. Wound up on the south of Crete instead of the west. Given refund for use(less) Gps. "
" VERY HELPFUL "
" OUTSIDE SIGNAGE COULD HAVE BEEN CLEARER "
" Online booking good, but always end up paying more for insurance excess when you arrive and never understand what cover is. "
" Very dissatisfied with local agent. When we returned car there was a minor scuff on near side which we were unaware of, the local agent who met us blocked me from taking a photograph and asked me to go inside and see the desk as Maria spoke English. The cost for such a minor scuff was extortionate and we were advised that 90% of such incidents are paid by travel insurance. I have contacted them and they wish a photograph of damage which Maria said she will send i we ask for it. I asked Maria if we could you back outside and take a photo but within approx 10 mins or so it had already left to be assessed by an independent repair company. I am not at all happy with this method of working and I am still waiting for a response with the photo. "
" About the car I'm quite satisfied, but regard the deposit about the fuel I gave you £44 and you refunded me £40, that's no nice! "
" I ordered excess protection insurance on your website and got a notification to say that the transaction could not be processed. After a couple of further failed attempts I got cover with another insurer. on the day I was due to travel, I found a confirmation of cover email in my junk mail and contacted your helpdesk to cancel the cover and refund any charges - I'm still waiting for confirmation of when this will happen. "
" Childs car seat did not appear to be of very good quality "
" Our only complaint was the 750.00 EURO deposit. This should be made very clear on your site. I know it says you will ask for a deposit but it should say how much. It wasn't a problem for us but it caused a big hold up and a lot of arguing with other people ahead of us in the queue. "
" Very disruptive as they didn't know how to deal with client who wouldn't or couldn't pay the deposit. We would use your services often if you could sort this problem. "
" Look at away of reducing " Excess " deposit, where Hirer has own annual policy ? "
" Don't expect a new car ! Every single panel had a X on the existing damage diagram "
" You often quote discount for previous users via emailed promotion, this makes no difference...bit naughty... "
" Turned out to be Hetrz, first car the air con did not work but they changed without problem, the replacement did not run too well..engine idle excessive but not a major issue and tank was not quite full but I returned full, just a niggle and when in holiday mood as with the fast idle you don't pursue minor issues. I'm happy but you could make me very happy. "
" Great telephone service, helpful and efficient "
" Used hertz not thrifty, dents were missed on original check, felt I was doing their job "
" No problems at all. "
" All good! "
" It should have been made more clear that I would have to pay a late pick up fee especially when I said that I would arrive at 11pm to you when booking. "
" The process for pickup took a long time. Friendly staff. "
" i hired a car in athens and kefalonia, 2 separate bookings both through AE. Athens was great, Kefalonia was fine except i don't understand why they charge my credit card for petrol only to refund it when i returned the car full. They don't do this elsewhere, it creates additional transaction costs for me and delays both at the outset - 2 credit card transactions, one for petrol and one for the deposit - and then at return when it is refunded. "
" Quickly answered my e-mail regarding problems with car. Good service and price. "
" Staff at airport gave a very poor service showing very little concern about problems with accident damage on car at time of collection. Expected Thrifty/ Hertz to give a far better service. "
" Car good apart from headlamps out of adjustment, shone to close to the car, not good for night driving "
" Good prices with reputable car hire companies. Saved a lot of money booking through auto-Europe compared to booking in resort. "
" Excellent service but we could not find the Thrifty collection point. After sometime we asked the Hertz representative and found out he did Thrifty too. There should be sign for Thrifty as well. "
" Great service and price "
" As above "
" Boking was straight forward and everything went very smoothly "
" The Thrifty/Hertz representative was efficient and helpful "
" Only one complaint; having to pay an extra 30 Euros to pick up the car after 9pm. Airports are a 24 hour business and people work shifts to cover this. Flights don't stop at 9pm. All associated services should be the same, or at least until midnight. Seems like just an excuse to make a b it more money. Not at all impressed. "
" The staff at Kefalonia airport were very friendly and helpful. "
" All very satisfactory and affordable. "
" They were very friendly and efficient. "
" No real problems, booking was easy. "
" Was generally very good. "
" Fiat Panda was not a new model as illustrated and it did have a number of minor dents and scrapes but it was roadworthy and reliable and met our needs. The charge for two weeks hire represented good value for money and there were no nasty surprises or hidden charges. The internet booking was simple and the reception at the airport was quick, courteous and efficient. All in all, a positive experience and I will be using your service again and have already recommended your company to a number of prospective hirers. "
" Good basic service, no complaints. "
" Good easy service to use. "
" Very friendly helpful staff. Good car "
" Good service. "
" Excellent, friendly service at Kalamata airport. Probably the best I have experienced in many years of hiring cars at airports "
" The company was extremely helpful. I was very thankful that there were no costs or difficulties involved when our flight was delayed by 5 hours at both pick up and drop off. It was easy to get in touch on the phone, all correspondence was very easy and employees had a great attitude. "
" I dealt with a lovely lady at Hertz, not thrifty. Noone seemed to man the thirifty desk. The lady said she could do both! "
" they only problem was that car was hired through Thrifty but there were no signs for thrifty - thrifty was managed by Hertz. Plenty signs for Hertz. However once that was sorted it was a very easy collect and drop off back "
" Easy web booking service, good choices. "
" Easy / simple system to use & helpful staff. "
" Simple and hassle free "
" The aircon did not work and after taking the vehicle back they insisted that it was fine but if I wanted a different vehicle then I would have to drive to the airport to change it but that the aircon would be just the same. We had to travel all the time with the windows all wide open. Central locking also failed on several occasions. "
" Excellent from the beginning to the end. "
" Very friendly and cooperative staff. "