THRIFTY ISRAEL Car Rental Reviews

TEL AVIV, IL - Reviewed by VLADISLAV - 10 May 2025

" I rented a car in Tel Aviv from Hertz (Hayarkon 144) on Friday, May 2nd. I've noticed that the amount charged to my card is higher than the amount stated in voucher UK5864480. In addition, I've received two extra charges that I don't understand. I also didn't receive the rental agreement -- neither by email nor in paper form -- which makes it difficult to verify the details of the charges. On top of that, your ad promoted a Nissan Micra, but I was given an older Kia Picanto instead. This felt misleading, especially since I could have rented a better car for the same price from Budget. Unfortunately, this experience left me disappointed, and I'll think twice before using your service again. Thank you in advance for your help in clarifying the charges. "

" I rented a car in Tel Aviv from Hertz (Hayarkon 144) on Friday, May 2nd. I've noticed that the amount charged to my card is higher than the amount stated in voucher UK5864480. In addition, I've received two extra charges that I don't understand. I also didn't receive the rental agreement -- neither by email nor in paper form -- which makes it difficult to verify the details of the charges. On top of that, your ad promoted a Nissan Micra, but I was given an older Kia Picanto instead. This felt misleading, especially since I could have rented a better car for the same price from Budget. Unfortunately, this experience left me disappointed, and I'll think twice before using your service again. Thank you in advance for your help in clarifying the charges. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 5

TEL AVIV, IL - Reviewed by ANDREW - 30 March 2023

" The information for returning the car was helpful. Good advice about not to use toll roads. "

" It was OK The guy on the reception was very efficient, however, all the paperwork was in Hebrew. In addition it would have been helpful to have explanation on how to use and fill up with fuel. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

JERUSALEM, IL - Reviewed by TIM - 09 December 2022

" Treated as a number not valued customer Car safety belts defective in rear driver side and drivers seat. Both had been repeatedly trapped in seat/door and were at the point of breaking. "

" 1st staff Rude indifferent staff taking information 2nd staff. Much more polite took passport details etc. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 5

TEL AVIV, IL - Reviewed by NICOLA - 29 September 2022

" There was no one t check the car at drop off but I was told to go and I would be emailed. Received 3 long emails. No clear message in any. One showed an additional charge of £21 but it wasn't clear what it was for and I have had no reply to my email asking. Shame as otherwise my experience was good but I feel totally ripped off and will pursue this "

" I "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 9

TEL AVIV, IL - Reviewed by AMOS - 08 July 2022

" Easy process and good options "

" Representative failed to acknowledge the all-inclusive insurance I bought from you. This is a reoccurring thing with Hertz/Thrifty in Israel. I don't know if it's ignorance or an attempt to make me buy something I already paid for but it's annoying nevertheless. "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by DINA - 01 July 2021

" Friendly staff, new car, no-nonsense service "

" Friendly staff, new car, no-nonsense service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by TAMAR - 13 June 2021

" We have been charged for damage to the car which we absolutely do not accept. We were told to drop the car in a car park. There wasn't anybody there. We eventually found a member of staff who took the keys but didn't look at the car. Two hours later we received an invoice for damage that we had caused. We are in dispute with them. Terrible. "

" We have been charged for damage to the car which we absolutely do not accept. We were told to drop the car in a car park. There wasn't anybody there. We eventually found a member of staff who took the keys but didn't look at the car. Two hours later we received an invoice for damage that we had caused. We are in dispute with them. Terrible. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by DINA - 17 May 2021

" I had to make some changes because of the situation in TLV and the team was very helpful "

" Great service, helped when needed "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JERUSALEM, IL - Reviewed by DAVID AHARON - 07 April 2021

" בסדר "

" בסדר גמור "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JERUSALEM, IL - Reviewed by MORDECHAI - 09 November 2020

" מעולה "

" רכב מעט מיושן אבל נוסע סביר "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

JERUSALEM, IL - Reviewed by SAMUEL - 21 October 2020

" AUTOEUROPE IS WONDERFULL I KEEP CHECKING FOR GOOD DEALS AND WHEN I FIND A BARGIN I RECCOMEND TO A BUNCH OF FREINDS WHO ALL BOOK RIGHT AWAY. SO KEEP YOUR LOW PRICES AND MORE PEOPLE WILL BOOK THROUGH EUROPECAR :) "

" GREAT SERVICE AND GREAT CAR. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

JERUSALEM, IL - Reviewed by DANIEL - 23 August 2020

" hi "

" Waiting a long time in line, the vehicle rested, but was very dirty !! And with a very unpleasant smell !!! See that they did not clean the vehicle between the previous customer but straight brought us without checking what requires repair or cleaning. The officials in the company are nice. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 2

TEL AVIV, IL - Reviewed by RICHARD - 24 February 2020

" Although Thrifty were excellent, I was extremely disappointed with the service by yourselves. When I arrived at the pick up desk I was advised that the voucher had been cancelled by yourselves. I had to call the Autoeurope help desk and after some backwards and forwards the issue was finally resolved. This is not the kind of situation a customer should be put through after a rather stressful journey! There was no analogy by your representative, or offer of compensation. "

" Thrifty were excellent, albeit with a extremely scratched and dented car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

TEL AVIV, IL - Reviewed by LEANNE - 20 February 2020

" Be careful any upgrade offers and all charges. Require all signed document on paper and read thoroughly! "

" On 30th January when I arrived at your car rental counter to pick up the car, the counter officer offered me for a service upgrade that would save me time waiting for the shuttle bus to Thrifty and we could return the car directly to the airport. I was told it would only cost us USD12. For such small cost, I provided my credit card details to him with no hesitation and signed the screen which only showed the signature box. When I returned the car to the airport on 10th February, your staff issued me with an invoice with an additional charge of USD132. I enquired what the cost for and your staff explained the upgrade was USD12 PER DAY - that was shocking me. I was really upset by the dishonesty of the staff who offered me the upgrade. He did not show me on the screen what I signed for and did not give me any documents at all. USD132 to save me time for the airport shuttle bus to/from the rental car company is ridiculous. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by AMOS - 13 February 2020

" Much better than my previous experience with CAL Auto "

" Except the need to take a shuttle to their p/up office service was good and fast, car in good condition and drop-off process seamless. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by GELLA - 28 January 2020

" very good but the Driver seat not comfortable "

" very slow check in "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

EILAT, IL - Reviewed by MARIA AMELIA - 12 December 2019

" Very friendly and helpful staff, getting the car and returning it was really easy. They even gave me tips of how to drive in Israeli traffic. Thanks :) "

" Very friendly and helpful staff, getting the car and returning it was really easy. They even gave me tips of how to drive in Israeli traffic. Thanks :) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by SAMUEL - 06 December 2019

" none "

" As with most of the firms I have used at this location there is only a single shuttle bus and the wait is sometimes excruciating "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

TEL AVIV, IL - Reviewed by MILES - 20 October 2019

" Thrifty have double charged me. Please can you urgently get in contact with Thrifty. I have written to Thrifty numerous times but no response from the company. "

" Thrifty have double charged me. Please can you urgently get in contact. I have written numerous times but no response from the company. Service itself was great but a shame to have poor follow-up correspondence. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 5

TEL AVIV, IL - Reviewed by GELLA - 14 September 2019

" old cars at Thrifty "

" last day on the morning of our flight the car broke down battery gone. only one counter when taking the car with long waiting "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 8

TEL AVIV, IL - Reviewed by ANTHONY - 01 September 2019

" These comments are for your feedback not for publication. "

" Firstly the office is branded as Hertz, there is no mention or signage for Thrifty. The car was very old and very damaged. They would not offer an undamaged car. The car had no Bluetooth and no USB point. 68,000km Honda. The images sent by the company re the condition of the car at the outset were very low resolution so scratches did not show. My previous experience of hiring in Israel has been poor, with old, damaged vehicles for a high price. I hoped using an international brand would negate this but not this time. I will use Auto Europe again though but car hire companies in Israel are not up to standards expected. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 2

TEL AVIV, IL - Reviewed by EDMUNDO - 06 August 2019

" No comments but really good service and satisfied "

" Very well maintained cars and very good service from the people "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TEL AVIV, IL - Reviewed by OREN - 28 September 2018

" Easy to go through the website. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TEL AVIV, IL - Reviewed by ROY - 08 August 2018

" Decent price comparison site "

" Ordered a small car, they didn't have one, they gave me a big car (which I don't want and I'm not not used to), I said I'll take it if you get me a small one tomorrow, they said yes come back in 2 days, we will have one then. Came back they didn't have one ... eventually, they gave me one from Hertz instead (both run by the same office) ... but out of the 5 available cars they decided to give me the worst banged up one. If they were gonna give me one in the end, why not do it on day 1 ... basically never want to use Thrifty again ... would rather take the bus !!! "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 1