Auto Europe
- North America
- Central America
THRIFTY ITALY CUSTOMER REVIEWS
- 7.4
- 7.5
- 7.6
- 8
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
THRIFTY ITALY Car Rental Reviews
Average Rating for Thrifty :
BARI, IT - Reviewed by KAREN - 07 September 2025
" Lovely car but dirty carpets and windows on the inside and NO WATER in the washer bottle! "
" Adding another person to the drivers list should be available on booking the original booking so you know the cost. And it should not be so much to add an additional driver! It was very expensive "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
MILAN, IT - Reviewed by EUAN - 17 August 2025
" Very straightforward and hassle free "
" Pretty smooth drop-off and collection experience "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
REGGIO CALABRIA, IT - Reviewed by ANTONIO - 16 July 2025
" All good "
" All good although very expensive compared to other countries. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by PETER - 18 June 2025
" As above "
" No problems at all. I had to take photos on pick-up of scratches etc because I've heard so many horror stories about clients being accused of damage which they haven't done. It's why I changed to you and Thrifty - good reviews "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
REGGIO CALABRIA, IT - Reviewed by BARRY - 17 June 2025
" All went well. Nice car. No issues "
" Both checkout and checking were very efficient. Car supplied was in good condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by ROBERT - 16 June 2025
" As above. I will not use Hertz again. "
" I was charged for damage to the car that I didn't do to the value of €1000. I have photographic proof that I didn't do this. I have disputed this with Hertz/Thrifty but they have ignored my emails. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VERONA, IT - Reviewed by ABHINAYA - 14 June 2025
" Tried to get the car at the Hertz counter at Verona Airport 4th june evening but was refused since they said i needed the plastic licence. I showed them the paper licence, and also a photo of my plastic licence on my phone, along with an out of date plastic licence, but was told i needed the current plastic licence. Called your UK support number but i guess since it was 6.15pm BST, call was transferred to your USA office. All I wanted was for the name on my reservation to be changed to my wife's with all other details remaining the same and Hertz/Thrifty would then give me the car. BUT Your USA office informed me that they were unable to do this and that i should talk to/communicate with UK office, which i did immediately by sending an e-mail. Hence I could not get any car from Hertz/Thrifty and even though I went to a couple of other rental companies there, no one had an automatic car to rent for my wife. So, i had to get a taxi to the hotel and spend money on taxis etc for the next 5 days to get around Lake Garda and surrounding areas Mr Abhi Budhwar "
" Car was being picked-up with Hertz and the lady was pleasant but could not help us. Above marks should say N/A, since not allowed to pick up vehicle, but that choice is not given above. "
Value for Money: 1 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BARI, IT - Reviewed by KENNY - 14 June 2025
" Overall experience from Auto Europe was very slick. I am currently awaiting on the settlement of the claim for the replacement tyre so can only recall comment on the overall experience once this claim has been settled. Hopefully the payment of the claim will be just as slick as the rest of the process. "
" Check out and drop off were very efficient. However I unfortunately had a tyre puncture on the second day. I had to change the wheel myself, and drive to the nearest Hertz Office (Monopoli). I then had to drive to a separate garage to check if the type could be repaired (it couldn't) and then had to wait on a mechanic to drive us back to the Hertz Office where I then had to wait for a replacement car to be provided. This office only had Panda cars available which was not big enough for our group hence I had to then drive to Bari to pick up a larger car. Altogether this took up a whole day of my holiday and it appeared that the overall service from Thrifty/Hertz was disjointed/unstructured/not customer friendly. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GINO - 30 April 2025
" Booking through Auto Europe was good, it's the partners you use to provide the car which are no good. You should get the car or similar to what is requested. I requested an auto Yaris and got an MG zs, big difference and not good for where we were going back home in Italy.n "
" Car was not what we requested, far to big and apparently the only one available. When we dropped it off the female assistant told us there was a scratch on the wing mirror, there was not one at all, and she took a photo and zoomed in, I believe there was a reflection from something, no scratch visible to the naked eye nor to touch, disgusting behaviour and when I and my italian husband challenged her she said its OK I'm not going to charge you for it. Charge me for what???? There was no damage, a clear attempt to get money out of us falsely, luckily I have photos and a video of the car when I dropped it off. I'd never use Thrifty or Hertz who provided it again, total con artists in my eyes. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
PESCARA, IT - Reviewed by MICHAEL - 06 April 2025
" A very easy experience with pleasant staff at Pescara airport. The car was clean and nearly new. "
" A very easy experience with pleasant staff at Pescara airport. The car was clean and nearly new. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by MALCOLM - 30 January 2025
" All good as per usual with auto Europe "
" All good staff friendly. A few extra bumps on car notified and added to the ticket before we left. Apart from that no probs at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by PAUL - 14 January 2025
" As above "
" Very helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ROBERT - 16 November 2024
" The only thing I don't like is that you either show each rental company being "at airport" or "shuttle service". Sometimes "at airport" still involves a shuttle ride to the other side of the airport, while an off-airport shuttle may be no further. What is important to me is where their desk is in the first place - in Terminal or not - regardless of whether a ride is required after doing the paperwork. This can affect the pick-up time I book for - that is, 10 minutes or an hour after landing. "
" Short delay waiting for shuttle bus. Otherwise very good. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by LEE - 13 October 2024
" East website to navigate "
" Easy collection and very helpful staff "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
REGGIO CALABRIA, IT - Reviewed by PAUL - 12 October 2024
" All went smoothly "
" The gentleman dealing with the return was brilliant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by SIMON - 10 October 2024
" All good and stayed open past midnight "
" Very efficient staff "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
REGGIO CALABRIA, IT - Reviewed by DAVE - 28 September 2024
" Great service, at first it wasn't 100% clear where the thrifty rental counter was located (outside the terminal) "
" Great service from Michael. Very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JAYMIN - 16 August 2024
" I was not happy that I did not receive the car I was expecting and when I rang AutoEurope to complain nothing could be done as I had already accepted the car. I'm not sure how I'd be expected to test the AC of the car before accepting it. I'm not sure if it's to do with AutoEurope or Thrifty but will think twice before using either companies in future "
" Upon arrival I was informed that the vehicle I was expected to be provided with had been given to another customer and that I would need to pay more if I wanted a like for like vehicle. I had chosen a Toyota CHR AUTO, I was given a DR 4.0 MANUAL ,not sure how that equates to as equivalent. The AC system in the car was also barely functioning, not something you want to contend with during a holiday in 35+ deg heat. "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ROME, IT - Reviewed by LUISA - 13 August 2024
" very good "
" always very helpful and courteous "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by IAN - 24 July 2024
" I would normally be very happy here but for a reason outside my control, I couldn't collect the car. I was simply shunted back to AutoEurope who referred me back to Thrifty when I sought to negotiate a partial refund or deferment first with Thrifty and then with Auroeurope (with whom I am a regular customer and have been very happy in the past. "
" I would normally be very happy here but for a reason outside my control, I couldn't collect the car. I was simply shunted back to AutoEurope who referred me back to Thrifty when I sought to negotiate a partial refund or deferment. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by PAUL - 22 July 2024
" good value efficient service "
" good experience "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by JUDITH - 11 July 2024
" I am at a loss as to your service as you did try to help a little however I ended up having to hire another car. It's cost me over £700 for a car for 3 days. They wouldn't even let us have the car I paid for and said it was unavailable I felt the whole thing was a con. "
" I was not able to drive the car and asked for my 28 years old daughter to be added. The counter staff were so unhelpful every thing was impossible. They made us hire another car. We didn't get the car I paid for and had to pay double for another. Then they ripped us off when we returned it. Absolutely disgusted. Ripped off and cheated. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by FERNANDO - 20 June 2024
" Great service "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by SIMON - 19 June 2024
" A new car provided which was ideal for the roads and hill towns of Sicily "
" No problems, all went smoothly and well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by CRISTIANO - 24 May 2024
" good "
" The drop off experience was not good. I had a very early flight and the floor I was supposed to leave the car in was closed. The airport was almost deserted and of course no staff. Stressful experience. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 9
PISA, IT - Reviewed by CHRISTOPHER - 16 May 2024
" Extortionate expensive.... "
" Added location service charge of 20%, so 210.40 euros and then 22%tax a further 281.69 euros made this excursion excessively expensive...indeed extortionate... "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by ANDREW - 08 April 2024
" Overall no major issues, price was reasonable. Vehicle was ok but not great. "
" Car pick up location was not very easy to access, Vehicle was ok but a couple of years old. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TURIN, IT - Reviewed by TIM - 20 February 2024
" Helpful team "
" All good thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by ANTONIO - 01 January 2024
" If the price you quote at the time of booking is not the complete price you must make it clear at that time. "
" The car we chose was not available, tried to give us a manual instead of auto, then charged us an extra 161 euros saying we did not have the correct insurance cover. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PISA, IT - Reviewed by KEVIN - 22 October 2023
" Being part of Hertz Group Thrifty was excellent and professional. "
" Excellent pick up service at Pisa Airport, with no queue, no hard sell for additional insurance. Spotless vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by WAYNE - 05 October 2023
" my wife is disabled and they were very helpful "
" Great customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by HARVEY - 13 September 2023
" Overall an excellent experience "
" Clean modern car and the people a pleasure to deal with "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BERGAMO, IT - Reviewed by GILLAN - 05 September 2023
" The problem is with Thrifty. They do not take responsibility for their actions and treat customers poorly. "
" We were left stranded at Italy Bergamo airport. The kiosk was closed when we arrived at 11:30pm, which was before closing time off 12am. We will not be using the company again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by DANIELE - 01 September 2023
" I,strongly recommend it "
" No problems at all "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by RICHARD - 30 August 2023
" I have still not been reimbursed for the payment I made to Auto Europe. "
" When I booked in I was not allowed to take the vehicle I had booked since I had a document only valid UK licence and passport. I was told I could not rent or drive the car without a photographic licence. The booking I made through auto Europe made no mention of a photographic licence being required. I had to cancel the booking. I rebooked with Avis who told me the document driving licence and passport were all that was needed and rented a car to me. Thrifty refused to refund the money I had paid for the booking. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
MILAN, IT - Reviewed by PAUL - 19 August 2023
" Smooth process and car easy to find within the airport parking facilities. Return instructions clear with QR code providing mapping to returns area. "
" Staff at collection desk had details to hand and were able to communicate well in English. No issues and did not have to wait very long at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LIDIA - 14 August 2023
" I recommend this company and would definitely would use them again "
" Friendly and efficient team at linate counter and drop off in p3 car park "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by STEFAN - 10 August 2023
" The worst experience in our life. Arrived there, the Rental company was closed, we tried to inform that our flight is late but nobody answered or waited. Once we reached the office, it was closed and we had to take a hotel for night which cost us 100euro (out of our budget). In the early morning we arrived at the office and they even not apologized with us and told us that the car which we booked was not anymore available. They tried to give us small car or more expensive. After 2 hours of discussion and waiting, they finally give us a car. They also charge you a lot of money with many extra things that you don't know at the beginning like car insurance 250 euro for 5 days only, deposit payment 200 euro and the car is not anymore 160euro but almost 600euro. I will never and never recommend this Rental Company, they are not professional and cheaters. This kind of people don't need to be in he business. Please avoid if you want to save money, time and patience!!! "
" The worst experience in our life. Arrived there, the Rental company was closed, we tried to inform that our flight is late but nobody answered or waited. Once we reached the office, it was closed and we had to take a hotel for night which cost us 100euro (out of our budget). In the early morning we arrived at the office and they even not apologized with us and told us that the car which we booked was not anymore available. They tried to give us small car or more expensive. After 2 hours of discussion and waiting, they finally give us a car. They also charge you a lot of money with many extra things that you don't know at the beginning like car insurance 250 euro for 5 days only, deposit payment 200 euro and the car is not anymore 160euro but almost 600euro. I will never and never recommend this Rental Company, they are not professional and cheaters. This kind of people don't need to be in he business. Please avoid if you want to save money, time and patience!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VENICE, IT - Reviewed by MICHAELA - 08 August 2023
" Really good hardly any wait time and the staff were very friendly "
" My fault but we arrived 2 hours early and they wouldn't let us take the car which was a shame but I had booked the pick up time so can't blame anyone other than myself. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by MICHAEL - 07 August 2023
" Easy booking, pick up and drop off "
" Knowing Thrifty was part of the Hertz group would have saved a lot of stress at the airport. The signage in Hertz was tiny "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by RICHARD - 06 August 2023
" Booking process was fine and Customer Service were sympathetic but the whole experience has cost me over £600 more than it should have through no fault of my own and misinformation provided by Auto Europe. "
" Didn't get the car as the Thrifty desk closed at 9pm despite the Auto Europe booking confirmation stating it was open until 11pm. I went back the next morning and the lady on the desk was incredibly rude and unsympathetic. Would never use or recommend again. I've complained to Auto Europe and expect a refund as the flight delay was out of my control. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TRAPANI, IT - Reviewed by NIGEL - 27 April 2023
" See above "
" We were diverted to a different airport, the team at Palermo were just incredible, the guy was so helpful, it restored my faith in human nature, all the normal stress just evaporated "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by CHRIS - 12 April 2022
" See above. Pricing was way more expensive than the last time we had a car in Italy. Up around 50-60% over previous weekly hire rates and more than double 2018-19 prices which is outrageous but everyones costs have gone up "
" Thrify office was in the terminal but only one small sign, so hard to find. Counter and booth shared with Hertz and much more prominent and easy to find. Car ordered was supposed to be an Opel Corsa but wasnt available. Ended up with a Lancia Ypsilon whuch was ok but a bit underpowered on hills. Usual attempt to sell upgrade and extra insurance both declined and staff were not as pushy as many firms, so overall satisfactory service but not brilliant, and as noted Thrifty pick up and drop off was not the easiest to find vs most of the other in terminal hire agencies "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by MIRANDA - 29 July 2020
" we know it is not your fault, but at the end of the day your supplier caused a lot of stress and problems as we well as additional costs to is. I hope that you will agree to refund, in which case I will continue to use auto europe. "
" we were not able to collect the car. Although the voucher specified that the office would be open until midnight, on the day we were supposed to collect the car we were notified via email at 13:42 that the office would close at 3.30pm (italian time). we tried tirelessly to contact them, but no-one responded to the telephone or email. We also tried the day after (with help by Autoeurope) the day after to contact them to ascertain whether the car could still be collected (as we were staying about 50km away from the airport) but Thrifty was not reachable! We will ask for a full refund. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
VERONA, IT - Reviewed by VALENTINE K - 03 March 2020
" Fine ... thanks "
" I thought the car I was given 500 Max ... was not in line with the catogery I ordered .. Large ... I had thought it would be Ford 5 cmax or better ... unless I am wrong . Was not a great drive ... road holding not very good and a lack of power if/when overtaking "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by OLIVIER - 02 March 2020
" The rear tires of the car were dangerously worn "
" LIKELY TO RECOMMEND THRIFTY "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 4
VENICE, IT - Reviewed by GIOVANNI - 01 March 2020
" Excellent service "
" Very smooth, troublefree rental "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by ASHLEY - 24 February 2020
" The price advertised on line were much lower that the price I was advised when I picked up the car. I should be able to see the full price when booking a car. The team at the airport only had the car I was given. When I said I did not want an SUV there were no other options. "
" I was not expecting a SUV vehicle as this had less space for luggage than the car I booked. The SAT NAV did not have many of the locations that I needed. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PESCARA, IT - Reviewed by THOMAS - 20 February 2020
" We've used AutoEurope for many years and always found them highly efficient and organised, not to mention very competitive on price. "
" Excellent service at collection and return, and a brand new car with only 69kms on the clock. Many thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by YAAKOV - 01 February 2020
" Easy web site. Contract was excepted smoothly at desk. tx. "
" Kind staff, new car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by DAVID - 10 January 2020
" Great company "
" Very satisfied with everything. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by DAREN - 08 January 2020
" Hassle free "
" Hassle free "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by JOHN - 07 January 2020
" On arriving at Turin we had a wait of over 30mins before being seen at the counter. Once we got to the counter the lady was polite & efficient. The car we were given had high mileage and several dents. It was also emblazoned with decals promoting 'Champions League'. I did not expect to be a mobile advertising banner! The vehicle was not fitted with winter tyres and struggled in the snowy conditions. "
" On arriving at Turin we had a wait of over 30mins before being seen at the counter. The car we were given had high mileage and several dents. It was also emblazoned with decals promoting 'Champions League'. I did not expect to be a mobile advertising banner! The vehicle was not fitted with winter tyres and struggled in the snowy conditions. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
BERGAMO, IT - Reviewed by SEAN - 03 January 2020
" Always use Auto Europe as get the best deal everytime "
" Slow drop off process but staff were helpfull. No one explained how to get out of the car park when we picked the car up. With it being at night and no staff around this was very confusing "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARIO - 03 January 2020
" Staff was professional and polite. The vehicle was not very clean with a lot of existing damage to the bodywork. "
" Staff was professional and polite. The vehicle was not very clean with a lot of existing damage to the bodywork. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
MILAN, IT - Reviewed by ROBERT - 29 November 2019
" Good customer care. (Phoned to tell about return and operator was very helpful. "
" Collection ok was made to sign the vehicle condition form without seeing the car! But told any faults to email counter staff ( it was raining hard and couldn't see any) on return was told to go to hire counter by operative in the carpark when i got to the pick up counter was told to go back! Same guy then asked for hire papers and key and we went back to the car he checked it over said all was fine and when i asked for a receipt he said he would email it to me. Now 4 days later i still haven't recived it. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ROME, IT - Reviewed by ENRICO - 18 November 2019
" my xperience when it was thrifty was good. and very reasonable. booked with them regularly. i wish car hire companies show their subsidiaries purchases of other car hire. "
" its herts ? staff under pressure from clients returning complaining because of tired cars, expensive full cover. 90 minutes wait two staff on.8 clients waiting "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
CATANIA, IT - Reviewed by EARL - 17 October 2019
" no problems whatsoever "
" No problems whatsoever, counter staff very good , car clean altogether very straight forward . "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by MICHAEL - 16 October 2019
" Generally easy to use "
" The car had been damaged by hail in July but the damage was not noted on the agreement. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
ROME, IT - Reviewed by TERRENCE (TERRY) - 15 October 2019
" I filled out a POST RENTAL INQUIRY regarding this rental. It must have been on one of Auto Europe's North American sites. I am waiting for a response to my concerns. Please advise if the North American site is handling my case. Thanks, TH "
" I filled out a POST RENTAL INQUIRY regarding this rental. It must have been on one of Auto Europe's North American sites. I am waiting for a response to my concerns. Please advise if the North American site is handling my case. Thanks, TH "
Value for Money: 2 Efficiency of Counter Staff: 3 Expediency of Drop-off: 7 Condition of the Vehicle: 9
PISA, IT - Reviewed by ROBERT - 14 October 2019
" All good, tutto bene "
" All good Tutto a posto "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by JAMES - 13 October 2019
" Great experience "
" Great handpick with Leonardo "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by COLIN - 11 October 2019
" Always use AUTOEUROPE AND FOUND THEM MOST EFFICIENT AND REASONABLY PRICED "
" Straightforward and efficient; no insurance pressure! "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ANCONA, IT - Reviewed by CAROLINE - 08 October 2019
" I was very happy with the car. "
" The only thing that caught me by surprise was to have €700 frozen in my bank account. I had not read the small print and I am not happy that it still has not been returned. The car was excellent for what I wanted and pick-up was easy. Drop-off less so as I drove into the wrong place, arrivals to drop-off. It was not very clear at Ancona airport that the rentals drop-off was just beyond the arrivals park entrance. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by DEREK - 01 October 2019
" Got the car we wonted "
" One and half hour wait in to get car at Palermo airport not happy. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PALERMO, IT - Reviewed by ALLAN - 30 September 2019
" Regularly use Auto Europe "
" Satisfied on all counts "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by GRAHAM - 30 September 2019
" Very easy to book "
" Easy booking, collection and drop off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by DANIEL - 28 September 2019
" 5* "
" Very quick and very good cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by LISA - 26 September 2019
" Booking was straight forward and easy. Paperwork was easy to understand. I would only use AutoEurope again if there was a choice of companies other than Thrify! "
" When we arrived at Milan Malpensa we waited 1hr 40minutes just to collect the car. There was no where to sit and wait and the desk area was very busy with numerous other tired and frustrated customers waiting to be seen. There is a ticket system and it seemed that for every five or six Hertz booking there was one Thrify customer seen. The desk staff seemed pretty relaxed with no need to speed things along, chatting and faffing in between seeing customers. We couldn't really understand the need for such a long wait as when we finally got to our turn the process of getting our key took very little time really. We were given a print out that highlighted existing damage on our allocated car. On checking the vehicle we found numerous other scratches and marks that hadn't been noted. We returned to the Hertz desk to report this and ask for an amended damage slip only to be told that the person on the desk was "too busy" to view the car and that we should mark any damage on the existing slip with a pen and take photos. We didn't have any issues on returning the car but did worry during the trip that we would be held responsible for the damage that was on it before we were given the keys. Despite returning the car on the Monday evening the deposit hold wasn't lifted from my card until the Thursday and to date I have not received the email confirmation promised that the car was returned as expected and with no damage. Owing almost entirely to the excessive wait time on collection I would not recommend Thrify at Milan Malpensa to anyone. The car itself was fine and the return process was quick. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ANCONA, IT - Reviewed by CAROLINE - 26 September 2019
" A smooth experience for picking up and dropping off the car. "
" Staff at Ancona are very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PESCARA, IT - Reviewed by DAVID - 26 September 2019
" OK "
" A bit slow at the counter but OK. Car wasn't cleaned outside. Some marks weren't highlighted on paperwork so had to take pictures as safeguard. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ROME, IT - Reviewed by MARGARET - 24 September 2019
" Been using Auto Europe for over 10 years now and extremely satisfied with their service. "
" Very impressed with Thrifty's service. Staff all very efficient and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by MICHAEL - 23 September 2019
" Easy website to use. "
" Quite slow at check in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PESCARA, IT - Reviewed by STUART - 19 September 2019
" I did not realise AutoEurope are agents rather than gives a. I will endeavour to go direct to Hertz or Thrifty next time. "
" Overall acceptable. The car was fairly new notwithstanding having sustained various levels of minor damage. Fuel gauge registered full however it had obviously been driven for around 80 kilometres since having been refueled. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PISA, IT - Reviewed by PATRICIA - 19 September 2019
" Easy to check in although it was a long wait due to the number of people hiring cars it was worth it. "
" Very friendly and efficient staff would use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by BARRY - 16 September 2019
" See comments re Thrifty early return of vehicle. Is there any mechanism for reimbursement in these circumstances, especially for loyal customers (we use AutoEurope approximately every month). Thank you. "
" Unexpected, nice upgrade - thanks. Also, no complications about returning the car early, due to very short-notice need to return to the UK. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MICHAEL - 12 September 2019
" Wish we hadn't paid more for the large estate car as we didn't get a car with a boot large enough. Rental desk was not in the termal as advertised. Long queues waiting for shuttles to the car park. Otherwise a good rental. "
" Excellent quality car. Thrifty in Naples Airport is not in terminal as advertised. We had to queue over an hour to get shuttle transfer. Got a smaller car than booked. Specifically booked Insignia Estate with 572 litre boot (or similar) as had four people and a lot of luggage. Wanted it all out of sight in the boot. The car we got was Renault Kadjar with boot only 472 litres. Staff said they are in the same group but the small boot meant we had to have luggage left on display which isn't advised in Italy. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JOSEPH ANTONIO - 09 September 2019
" Very user friendly online "
" Pleasent! didn't try the hard sell will most definitely use you again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VERONA, IT - Reviewed by CARL - 06 September 2019
" As above "
" Was able to upgrade to a bigger car, without problem. No annoying pressure to buy additional insurance. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CATANIA, IT - Reviewed by HANNAH - 05 September 2019
" I would advise anyone against using auto europe. This is the second time I have hired a car through this company and I have had issues both time. The customer service is also unhelpful. I will never hire a car through them again and would recommend going straight through the hire company "
" We were unable to hire a car with thrifty as we did not have 2 credit cards, this was not stated anywhere in the booking forms. Also we had to stand in line for 2.5 hours before being able to speak to someone. The people at thrifty said this was due to auto europe providing wrong information whilst the customer service said thrifty was wrong. This was very frustrating and ended up costing a lot when we had to hire a car with a different company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRINDISI, IT - Reviewed by DAVID - 04 September 2019
" . "
" Lovely car, lovely staff. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by IRFAAN - 01 September 2019
" As above "
" The online booking process was fine. I had to book two child car seats and didn't realise (due to the small print being small! and now clear) that I would have to pay over 30 euros a day so I was surprised when I had a final final bill of over £290. This needs to be clearer in the final price online as it would definitely impact my choice. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by MARC - 31 August 2019
" Quite smooth but really wouldn't say that pick up point is on terminal at Naples airport. It's either a bus transfer or 10 minute walk. "
" All in all very good. One improvement could be dedicated drop off bays when returning car at Naples airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
TURIN, IT - Reviewed by ADRIAN - 26 August 2019
" All very positive "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by MARK - 26 August 2019
" Overall good. Didn't help that computer system failed at check in desk so slow checkin. Car not really cleaned. Busy busy summer "
" Overall fine "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
ROME, IT - Reviewed by PAUL - 18 August 2019
" Overall experience was good just the wait for collection that means I'd use a different hire company next time. "
" It was extremely disappointing to have to wait over 2 hours to collect the car particularly given my pre-booking. Thrifty either need to improve their processes or have more staff on. Competitors such as Europcar had no queue for collection. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
VENICE, IT - Reviewed by KENNETH - 12 August 2019
" Always seem to come up with the best deals "
" Simple, easy and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by ADAM - 06 August 2019
" Great! "
" Excellent service and a nice new car. Staff at the rental location were really great and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by KRYSTYNA - 26 July 2019
" Used auto Europe many times. Never had a problem. Brilliant. "
" Car was filthy. Had to clean inside screen to be able to see out when sun on it. Two damaged panels. Tyre pressure warning light on for both rear tyres so had to see to that. Front offside light not working so had to drive at Used Anight with side light out. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 1
VENICE, IT - Reviewed by JONATHAN - 26 July 2019
" Staff very friendly & helpful, drop off very quick "
" The vehicle had scratche on it not shown on the hire documents....don't like Renault cars ;). Approx 20 minute wait to speak to counter staff at pickup. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ROME, IT - Reviewed by MARGARET - 22 July 2019
" Very happy with my experience of Thrifty - would definitely book again. Very professional but also friendly. "
" Extremely satisfied with Thrifty. Rome Fiumicino was very busy but was served quickly and soon on my way. Same on vehicle return, very speedy and efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by SIMON - 19 July 2019
" If my experience is shared across Auto Europe customers then your company deserves to suffer the consequences. "
" The one and three quarter hour wait to pick up a car is completely unacceptable. There is no excuse for this paucity of service. The vehicle had multiple scratches and debts. Not impressed. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 3
ROME, IT - Reviewed by CHRISTOPHER - 13 July 2019
" Only bad bit was collection. This ruined a good overall experience "
" Everything fine except it took 1 hour to be served at the reservation desk in Rome. Total chaos and not acceptable. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
OLBIA, IT - Reviewed by RUTH - 18 June 2019
" Great little car for a good price "
" Apart from the long queue at the airport I was fully satisfied with the whole experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CAGLIARI, IT - Reviewed by MICHAEL - 18 June 2019
" Very unhappy. I frequently rent cars in Europe, and this was a con... "
" Price was very deceptive. Total was €609... I thought I had paid in advance... Thrifty refused to honour that, or to put it another way, charged over €400 for 1 week's comprehensive insurance... Note that I returned the car with a full tank, so no charge for fuel. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by JAMES - 18 June 2019
" automatically insured "
" no problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ALAN - 06 June 2019
" Please see above "
" I collected a car from Bari Airport on 27/5/19 I drove to Alberobello where I was working on an assignment as a photographer. During the journey a noise manifested on the offside front wheel The following day when traveling to a shoot the noise began to get worse. I called the number on the paper work and was informed that the car would be picked up in 45 minutes from the car park I was at A pick up truck arrived to take the car with no replacement I called the office again and was called back and informed that I would have to get a taxi back to Bari airport where I could get another car. This would be a three hour round trip and the cost of the taxi would be my responsibility After an hour of telephone conversations I said that I would go to Monopoli and exchange it in the morning. This stopped my afternoons photoshoot from taking place and the trip to Monopoli meant that the mornings work would also be lost In the morning we went to Monopoli and exchanged the vehicle and the team there were very nice However I went from a return empty to a return full contract My complaint is that your team were happy to leave me stranded in Alberobello without transport Made no attempt to find a solution as it was me that made suggestions how to remedy the situation The car was faulty and your policy seems to be get the car and leave the customer to sort themselves out I lost a day of work when if you had bought a replacement all this aggravation could have been avoided "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ALGHERO, IT - Reviewed by IAN - 05 June 2019
" Simple website to negotiate with enough options so that you could select exactly what you wanted "
" Excellent. Collection was painless and the car only had 3,000 Km on the clock. I was unable to check the condition of the car when collecting it as it was outside and pouring with rain "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by AGOSTINO - 04 June 2019
" NO PROBLEMS THE PROCESS WAS SMOOTH "
" A GOOD EXPERIENCE "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MEHUL - 03 June 2019
" Incorrect information on the website about where the car was located. I got a more expensive car from you as it said the car rental was in the airport, however it was not. Condition of the car was also poor. Also not the car listed. "
" The car had done almost 85000. The engine sounded old and abused, although it lasted the journey. There were lots of scraps and bumps on the car that weren't listed. I had to go back in to show the staff. They jotted a quick note on my sheet only saying 'graffiti' and said it's fine and let me go without taking it for their own records. There was no problem at check out as they didn't really check the car, they didn't seem to mind that it was in poor condition with lots of miles on the clock, but I was worried for the entire time I had the car due to it's condition. It also said on the listing that the rental would be on the airport. This was really important to us as we have a small baby and luggage to carry, however a transfer was required to get to the car. The transfer vehicle was tiny, with no queue system. We ended up not getting on the first or second transfer as people pushed in and the van was too small (10 people?). In the end we just walked, dragging multiple luggage items and carrying a baby. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 8 Condition of the Vehicle: 2
LAMEZIA TERME, IT - Reviewed by LINDA - 28 May 2019
" The experience was very good especially the new drop off system in the car park. "
" The experience was very good especially the new drop off system in the car park. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by BORGHESI - 16 May 2019
" Excellent as usual! "
" Very good service overall, fast car pick-up and return, car in excellent conditions. Only small quailm is that I have not been given any written (or e-mailes) receipt showing the closure of the account on returning the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by COLIN - 09 May 2019
" No complaints about Auto Europe but this will change if I get charged for the items I clearly said I did not want "
" I was asked if I needed insurance to cover excess and if I wanted to pre pay for fuel. I said no to both (this was witnessed by my wife). The member of staff put the documents in a folder and I never thought any more about it, I looked at the document after I handed the car back and was surprised to see it included charges for both items. I filled the tank at the airport and I will be making a serious complaint if I am charged, maybe it's just the way the document is produced but it does show I have a large amount to pay. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PISA, IT - Reviewed by LESTER - 30 April 2019
" very satisfied overall "
" Only negative was when dropping vehicle off, staff did not have time to view the vehicle (so we had to take photos to prove no damage, etc). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by KIERAN - 12 April 2019
" Absolutely sack of sh*t. It took over 3 hours to collect our car from Naples main desk the ticket system didn't work at all and slow as anything. Some people were collecting tickets from the machine and being seen straight away until it all exploded with other customers. Nobody came to check the car over and when we received the car it was half empty which I complained about just to keep getting a pathetic smile and "see yes see". We had an upgrade on the car but no correct paper work as they gave the paper work for the car originally planned. At 1 stage I was willing to cancel my order at the airport and go with another car rental just because it was taking far too long and ruining our holiday. Overall completely crap "
" The car was great. That's all what could be really said "
Value for Money: 7 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by THOMAS - 23 March 2019
" Always very attentive and offer good prices. "
" I was surprised to see a debit of €3.50 on my credit card following return of the vehicle. This w as not notified to me and I'm none the wiser as to why it was taken. Is it another hidden Admin charge? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by ANTONIO - 08 March 2019
" always good service will use them again "
" easy to use , helpful staff , upgrade for free as car booked not available "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by MARK - 27 February 2019
" Auto Europe I don't really have an issue with but Thrifty were extremely poor. "
" I booked a Large Estate car - I was informed they didn't have any and was offered a saloon, I rejected it and was offered a small estate car, I rejected that as well. They then said they had a large estate car but it needed cleaning. I went to collect, waited 20 mins and was told they don't have one and offered me a small estate. I rejected that again, they eventually offered me a Transit Van which had 90,000 kmnon the clock and was in poor condition but there was nothing else. I was then informed that the van was full with fuel but the fuel meter was faulty and when I fill it up and return it I will experience the same - this was a lie, it wasn't broken and I filled it up. I was just given a car that was 7/8 full. All in all a shocking experience and I expected better from Thrifty. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 1
VENICE, IT - Reviewed by DAVID - 31 January 2019
" The car was perfectly adequate but you wouldn't have wanted to be going anywhere in it to impress. "
" No real issues - the car was as ordered and ran OK but it's fair to say it was pretty battered and bruised! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 4
PESCARA, IT - Reviewed by KAREN - 22 January 2019
" But counter staff were lovely efficient and quick "
" Car was ok but there was a few marks on it the wheel also the upholstery which is not a problem.. but in Italy they are renowned for blaming wrong person we took pictures to verify it wasn't us as was told the car was new "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ROME, IT - Reviewed by CHARLES - 02 January 2019
" Terrible. Thrifty does not accept debit cards or Discover cards. Had to find another company that accepted both. I did and it went fine, no thanks to Thrifty. "
" Terrible. Thrifty does not accept debit cards or Discover cards. Had to find another company that accepted both. I did and it went fine, no thanks to Thrifty. "
Value for Money: 1 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 1
ROME, IT - Reviewed by ANNE - 31 December 2018
" See box 3 above. "
" The car was fine, the staff were helpful. It was inconvenient that I was not able to rent the car without a credit card, which meant I had to return to my apartment to fetch one. I have rented cars in many countries, including Italy, using a debit card, with no difficulty. Also, I have not yet had a final statement including confirmation that my deposit has been refunded. I assume it has but would be grateful to know this. Regards Anne Spratling "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by ARTHUR - 31 December 2018
" Easy to use . Excellent choice of options "
" Very quick collection and return . Car offered to my specific needs . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by SAVERIO - 24 December 2018
" Only TWO word! Absolutely Shocking! "
" Within 4 months, I have twice hired a car at Naple's airport with Thrifty, (for sure once to-many!). I am surprised that reputable companies like Auto-Europe and Hertz, get to be associate with the like of: Thrifty and Inter-rent!?! Absolutely shocking!!! "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 1
CATANIA, IT - Reviewed by ELIZABETH - 17 December 2018
" please read comments "
" Tried very hard to sell additional insurance, returned car undamaged and early but still charged 10.25 additionaly "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 9
BRINDISI, IT - Reviewed by NIGEL - 13 November 2018
" Payments and cover went smoothly as per agreement with Auto Europe "
" We had ordered a 4 door, at arrival we were given a 2 door. They did sort it out at our insistence and a loss of time. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by JEREMY - 09 November 2018
" The price you pay at booking does not in any way reflect the price you end up paying. Had to pay an EXTRA £300 (aprox) when dropping off the car without being given clear reason as to what it was for. No damage had been done to the car and the car was returned with a full tank. (The car had a large scratch when we picked it up and this was pointed out at the time.) Please explain what the additional charge was for and why this is not made clear that this will be an additional charge at the time of booking. I would not have booked had I known this was the case and will never use this company again. (Had planned to rent for an upcoming trip to France in January but have now changed my mind.) "
" The price you pay at booking does not in any way reflect the price you end up paying. Had to pay an EXTRA £300 (aprox) when dropping off the car without being given clear reason as to what it was for. No damage had been done to the car and the car was returned with a full tank. (The car had a large scratch when we picked it up and this was pointed out at the time.) Please explain what the additional charge was for and why this is not made clear that this will be an additional charge at the time of booking. I would not have booked had I known this was the case and will never use this company again. (Had planned to rent for an upcoming trip to France in January but have now changed my mind.) "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 3 Condition of the Vehicle: 5
NAPLES, IT - Reviewed by LANCE - 28 October 2018
" Very good service "
" Very efficient & car was very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by CHRISTOPHER - 21 October 2018
" Great prices and easy navigation. Also good tips regarding insurance. "
" Car was in bad condition and the brakes squeeked every time I drove. Did not look like it had been serviced. Fed back to the Italian staff who shrugged their shoulders (?!) "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 3
LAMEZIA TERME, IT - Reviewed by MICHAEL - 15 October 2018
" Good "
" Would not give me a car for 3 six ft adults "
Value for Money: 3 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 2
ROME, IT - Reviewed by JULIANNA - 13 October 2018
" Easy to use and worked out great for us. "
" All in all, great. Returning the car in Sorrento was a challenge due to lack of instruction on where to leave the car (facility has no parking). "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PESCARA, IT - Reviewed by THOMAS - 13 October 2018
" We have used Auto Europe for over 8 years and have always been highly satisfied with service provided, including value and vehicles. We will continue using Auto Europe. "
" Counter staff member was excellent. He handled the collection and return speedily and in a very friendly manner. Vehicle had 48k KLM's on clock and it showed. It required a service when I returned it; in addition, it had damage to the front, including bumper, wheel arch and wheel rim, and to the rear, including boot lid and bumper. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by ERROL - 12 October 2018
" Booking with Auto Europe was an easy experience. "
" Hireing a car from Thrifty was a pleasant enough experience, just a little difficulty with language at the pick up desk. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
NAPLES, IT - Reviewed by CHARLES - 12 October 2018
" Completely unacceptable wait time at airport to pick up car. Desk unable to cope with customer demand. How can this happen when customers have generally pre-booked. "
" Had to wait over 2 hours for collection of car at airport. Worst pick up experience ever. Staff in car park very unhelpful about satnav, which desk told me was provided, car park staff couldn't show me how to work it. Unsatisfied on information on insurance, was covered for reclaim of excess but this was apparently insufficient and under time pressure persuaded to take out fully comprehensive at considerable extra cost. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 8
ROME, IT - Reviewed by RICHARD - 08 October 2018
" All good thanks. will use again. "
" All good but we had to wait for 45 mins for the car to be brought round for collection, despite being after the agree pick up time and had to report unrecorded damage which also took time. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
ROME, IT - Reviewed by ANTONY - 08 October 2018
" Speedy and no fuss - love it! "
" Good. clean no nonsense, no pressure selling of extra insurance. Speedy, great!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by MORRIS - 07 October 2018
" Everything went smoothly "
" Everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by RUSSELL - 07 October 2018
" No problems at all "
" It was late and dark when we picked up the car and there were some scratches on the vehicle not noted on the paperwork. We took photos as instructed you the staff on the counter. These were not required on our return as the girl at the check in obviously knew about them. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by ANTONI - 06 October 2018
" I was very disappointed as essentially my contract is with Auto Europe so it has to take some responsibility for the quality of the service it contracts out to a third party. "
" We waited for over 1 hour at Catania airport due to a totally inefficient booking process by Hertz. The car wasn't what I had booked and although called an upgrade was dirty inside with stained upholstery and smelt of stale cigarettes. As we were already late due to the wait, it was impracticable for me to reject the car and wait longer. I therefore had no choice but to accept the car despite being very unhappy with it. The staff at drop off were very helpful and understanding given that all of us were in the middle of a rain storm! "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by PAUL - 05 October 2018
" As usual Auto Europe provided a second to none booking service with the most competitive prices combined with ease of comparison between the various suppliers, backed up by (again) a second to none customer services. "
" Very good experience. All went well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by LUIGI - 03 October 2018
" I have always used Auto Europe and find them easy to deal with. "
" Had to wait 1h 40m at check-in with no seating! Staff were slow and kept disappearing in between customers. At check-out was told they opened at 8am I told them it was 7.30am, eventually they agreed but still had to wait for long period in cold wind. Some staff uncaring and nonchalant. Female who eventually served me at check-in was very good (she came in at shift change). "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 3 Condition of the Vehicle: 9
ROME, IT - Reviewed by HELEN - 02 October 2018
" Better signage at the drop off please "
" The exterior of the car was really battered , a tyre was bald and there was a weird axel noise when driving. It did not want to start when cold and I was quite worried about its safety "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 2
CATANIA, IT - Reviewed by NICHOLAS - 02 October 2018
" I have always found Auto Europe excellent and wouldn't hesitate to recommend them. The problem at the airport was not AutoEurope's fault. "
" It took 3 hours to collect the car which is entirely unacceptable. We arrived at 10 in the morning to find 30 people ahead of us in the queue. It took 2 hours to get to the desk and a further hour before we left. The desk staff did their best but were totally overwhelmed by the task dealing with 300 rentals that day. They were also dealing with Dollar Rentals in addition to Hertz and Thrifty. The car we were eventually offered was a lower grade than the one booked, but on arrival in the car park we found the correct model parked there. The explanation given was that it hadn't been cleaned and there was insufficient room in the car park for the number of vehicles they were dealing with. As we had waited so long we decided it was worth an extra 30 mins to get the vehicle we had booked. The desk staff did everything they could to help but their task was impossible, when we returned to the airport I noticed the queue was 60 customers, our experience was clearly not a one off. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
NAPLES, IT - Reviewed by MARTIN - 29 September 2018
" Good no problems whatsoever ..great staff. "
" Excellent ..got to mention the friendly and efficient staff in Naples airport ..lovely vehicle too.Highly recommend and would use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TRIESTE, IT - Reviewed by DENIS - 28 September 2018
" Apart from the disappointment regarding the size of the vehicle provided everything else was just fine. "
" Unfortunately the vehicle Iwas given did not have a boot big enough to hold our luggage. I had asked for a Fiat 500L or similar but the Kia I was given was much smaller. I did ask for a bigger vehicle but was told all that was available was a VW Polo which is smaller. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by SIMON - 25 September 2018
" Need to try to influence the client experience as dont want to wait for over an hour to collect a car. "
" The collection of vehicle was a poor experience. Took over 75 mins to get served. It was busy but there must be a smoother way of getting clients processed. I would avoid them in the future. I would use less.well known agency or use major firms priorty service which would preclude using a consolidator such as you. The car offered was good - we got a soft top which was fun but the car was worn - not a real issue but lots of scratches / scuffs. Suspect it was close to replacement as 43,OOO km. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LAMEZIA TERME, IT - Reviewed by DAVID - 22 September 2018
" All went smoothly as usual. "
" All went smoothly. Check in and out. Car as expected to be and in good condition. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by NEAL - 20 September 2018
" Staff excellent. "
" Quick easy definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by IOLANDA - 20 September 2018
" Overall very good. Everything went smoothly. "
" They should have informed me where to drop off when I collected the car. The fact I did not know caused me a lot of trouble as after unloading the car, I was told I had to move it and take it somewhere else. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 10
ROME, IT - Reviewed by MAREK - 19 September 2018
" No issues with the booking with Auto Europe. Would have been helpful to know that there are no petrol stations once you leave motorway and before you get to airport! But overall was a good experience except for the extra fuel charges. "
" The collection of the car was over 2 hours of waiting! I've never had an experience as bad as this in all the airports I've collected a car from. I'm not sure this was a thrifty issue in isolation as all the car desks at Rome seemed similarly slow. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by CHRISTOPHER - 19 September 2018
" See above - comments relate to actually getting the hire car. As far as I am concerned AutoEurope and Thrifty are as responsible for the level of service I received. It was The worst I have had anywhere in the world and I remain v agrieved. "
" Arriving at Catania Fortenessa airport, landed 17:30 I got to the car hire desk (operated by Hertz) at 18:00. I was attended by staff at 20:15 - 2 1/4 hours later!!! I then had to wait another 1/2 hour to get the car and depart the pickup area. 2 3/4 hours ..... that is so v v v unacceptable and I remain angry at such poor service. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by CHRISTOPHE - 18 September 2018
" I had rented with autoeurope before in Funchal airport and this was smooth. But I regret that autoeurope does not offer full coverage insurance (at counter it was very expensive) . You need to review your partnership with Thrifty in Naples airport. "
" Price of insurance at counter was told to be 250 euros. When I dropped off the car the staff added 38 euros claiming this was tax! The pick up was confusing because the cars are not parked under thrifty but wherever there is space so we could not find the car and there was no staff and staff from other rental car companies would refuse to help. The drop off was a nightmare with literally no staff at drop off available from Thrifty apart inside the building for payments. We were told to put the car at 4 different places and got kicked out every time from those places. I ended up leaving the car in front of the thrifty boot as I had tried to park it for 25 minutes park a staff member from Hertz shouted at me and went to park it somewhere else. I have rarely experienced such a level of rudeness. Because he was alone he did not want to check the car and just passed on the key to someone else. I had to insist heavily to get the final receipt and arrived late to the airport despite allowing 1 extra hour just for car dropping. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 9
MILAN, IT - Reviewed by ROBERT - 18 September 2018
" No pressure selling of additional insurance cover at the pickup, which was a pleasant surprise, probably down to the large queue of people waiting behind me "
" The car was in very poor cosmetic condition, this was not reflected on the hire contract which caused some concern, however the pre existing damage was not questioned on return of the vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FLORENCE, IT - Reviewed by MICHAEL - 18 September 2018
" overall a oretty good experience but gear change was not easy and the dirty windscreen was an issue in bright sunshine. "
" Minor damage pointed out and verified - but only when driving did I notice that the windscreen had not been well cleaned and there was an area of adhesive (where a notice had been fixed ?) close to my field of vision. I managed to remove most of this and reported it to drop-off attendant. Gear change was not easy, unlike my experience in previous years of hiring a Fiat 500L "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by STUART - 16 September 2018
" The experience with Thrifty via Hertz was very poor indeed. I have used Auto Europe on several occasions and it has been a good experience, however on this occasion it was poor in the extreme. We queued at the hertz desk in Catania for almost as long as it took for us to fly from Birmingham to Sicily...3 Hours!!!! The collection process at the Hertz desk at Catania was extremely slow and with poor customer service. There was no obvious reason as to why the collection of your car was so painfully slow, the HERTZ desk was fully staffed however staff kept just "disappearing" off. After almost 2 hours we were called forward having earlier collected a ticket only to find that the automatic care we had requested and paid extra for was not available and we were given a smaller car a Fiat 500, which we knew would not be adequate for our journey. When we asked for our automatic car, we were told it would be another 40 minutes as no cars of the type we had requested were available... No refund was offered, however we were invited to take out additional insurance costing 300 Euros. After we were given the key, we were asked to inspect the vehicle and to get a Hertz employee to look over the vehicle with us took additional time. It was poor from start to finish as far as the collection process went. "
" We queued at the hertz desk in Catania for almost as long as it took for us to fly from Birmingham to Sicily...3 Hours!!!! The collection process at the Hertz desk at Catania was extremely slow and with poor customer service. There was no obvious reason as to why the collection of your car was so painfully slow, the HERTZ desk was fully staffed however staff kept just "disappearing" off. After almost 2 hours we were called forward having earlier collected a ticket only to find that the automatic care we had requested and paid extra for was not available and we were given a smaller car a Fiat 500, which we knew would not be adequate for our journey. When we asked for our automatic car, we were told it would be another 40 minutes as no cars of the type we had requested were available... No refund was offered, however we were invited to take out additional insurance costing 300 Euros. After we were given the key, we were asked to inspect the vehicle and to get a Hertz employee to look over the vehicle with us took additional time. It was poor from start to finish.. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
PALERMO, IT - Reviewed by MAURICE - 16 September 2018
" As above. "
" Every thing was fine, but there could have been more staff on the counter at Palermo airport as we had to wait an hour to get our car. It made us late for a lunch engagement. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BOLOGNA, IT - Reviewed by PETER - 14 September 2018
" I will never use this company or this booking site again. I will tell everyone i can what a bad experience i had. I am disgusted with the level poo f service. "
" Counter closed when we arrived. Car not the one we booked. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BOLOGNA, IT - Reviewed by MALCOLM - 12 September 2018
" Overall fine. Only issue was that I had paid the extra insurance premium for peace of mind to cover all possible damage etc - but the person on the hertz desk suggested that because I hadn't purchased directly from them (hertz) but thru an intermediary (auto Europe) then I wouldn't be fully covered unless I bought some more insurance from them (hertz). I declined this as I was sure I was covered. But someone less confident may have felt pressured. "
" Sign at thrifty desk directed me to Hertz desk, which was fine. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by OLEG - 11 September 2018
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BARI, IT - Reviewed by JAMIE - 11 September 2018
" Perfect, will use again "
" Very efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GARETH - 11 September 2018
" Good car. Some damage wasn't noted on vehicle report which I received on email the following day after pick up "
" Pick up a bit of a challenge as was looking for desk in terminal. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAMEZIA TERME, IT - Reviewed by PAUL - 09 September 2018
" All positive "
" After terrible experiences with Goldcar last year this was a welcome relief. I will use Hertz/Thrifty in the future "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BARI, IT - Reviewed by RICHARD - 05 September 2018
" Poorly maintained vehicle "
" Unfortunately after driving only about 100km the oil warning light came on. Checking the dipstick found basically engine empty of oil. Disappointing lack of maintenance on part of the team considering how much I paid for the rental and this cost me an additional 15 euros to get 1l of oil to top it up! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ROME, IT - Reviewed by WILLIAM - 05 September 2018
" I booked a small car to collect at Rome train station using my credit card. Upon collection we were informed that my husband who is the named driver would need to present a credit card. He doesn't use a credit car and so didn't have one with him. They refused to accept debit cards or the card with which i had made the booking. On the final page of the three page terms and conditions it states you need a credit car but it does not mention of the NAMED DRIVER. When I spoke to Auto Europe they tried to assist and suggested they amend the booking form with my name on the form as the named driver but the Thrifty agents refused to accept this. Not only was it a huge inconvenience, it was incredibly expensive as Auto Europe refused to refund me. I had to make a new much more expensive booking and wait several hours for the car to arrive. It was completely unsatisfactory and I would not book with Thrifty again, or recommend them to anyone. Also, I will definitely share my experiences or both Thrifty and Auto Europe with friends and family who regularly hire cars abroad. "
" I booked a small car to collect at Rome train station using my credit card. Upon collection we were informed that my husband who is the named driver would need to present a credit card. He doesn't use a credit car and so didn't have one with him. They refused to accept debit cards or the card with which i had made the booking. On the final page of the three page terms and conditions it states you need a credit car but it does not mention of the NAMED DRIVER. When I spoke to Auto Europe they tried to assist and suggested they amend the booking form with my name on the form as the named driver but the Thrifty agents refused to accept this. Not only was it a huge inconvenience, it was incredibly expensive as Auto Europe refused to refund me. I had to make a new much more expensive booking and wait several hours for the car to arrive. It was completely unsatisfactory and I would not book with Thrifty again. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 1
BARI, IT - Reviewed by WILLIAM - 04 September 2018
" Left a positive comment on Tripadvisor - Ilaria v helpful ( after the queue wait ) and the car on the voucher was actually the one delivered by Thrifty which is refreshing. "
" Helpful staff - Ilaria in Bari - but 3 queues: one on arrival in airport to pick up paperwork, one in car park to pick up key, and a last one to report scratches. More staff would be helpful. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 4 Condition of the Vehicle: 8
MILAN, IT - Reviewed by HELEN - 04 September 2018
" We would use you again "
" Everything was okay apart from the vehicle had several marks that were not noted at pickup. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 9
PISA, IT - Reviewed by GIOVANNI - 03 September 2018
" Overall a positive experience. "
" Pleasant, smooth and professional by the agents. Car was perfect!!! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
MILAN, IT - Reviewed by EKATERINA - 03 September 2018
" Convenient and fast booking. I have been using AutoEurope for a few years to rent a car. "
" The only frustration was - it took about 2 hours to pick up the car in the airport , longer than to fly to Milan. However the car was very good in a good condition and very reasonable rental price. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by STEVEN - 02 September 2018
" Efficient. "
" Everyone very competent & friendly. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
CATANIA, IT - Reviewed by PETER - 31 August 2018
" Very poor. Far too much time waiting around. Several other car companies, in particular SEXT appeared far better organised "
" I waited 90 minutes at the Hetz/Thrifty counter at Catania airport. There were far too few people dealing with customers and they were extraordinarily slow. Similarly it took 40 minutes to return the car. A very bad experience and i would certainly never again use the company- at least in Catania "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 9
MILAN, IT - Reviewed by CHRISTOPHER - 29 August 2018
" When our flight was delayed Autoeurope was helpful in relaying this message to Thrifty. However, the time it took for Autoeurope to answer my call was far too long! "
" Vehicle needed attention as various warning lights were showing. Also at drop off no receipt is handed over automatically you need to go to the office to get this. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 4
CATANIA, IT - Reviewed by MELVIN - 28 August 2018
" The auto Europe experience was easy and pleasant. But on arrival and initial collection from Thrifty was just unbelievable ant the worst ever experience. I'm contemplating taking legal action for the dangerous unsafe practices Thrifty operate. "
" Shocking dangerous, the worst experience. Terrible rude staff car in shocking condition, waited 3 hours to even get served. I ordered child seat for a two year old they didn't have one and told me they had a booster seat and it was ok to use a booster seat for a two year old I was just shocked this is Illegal and dangerous. The car was smashed and dented all over, the car had clearly been in multiple accidents with no repair questionable if this was road legal interior was not cleaned and ruined inside. Staff did not communicate apart from payment the just gave me a ticket didn't explain anything charges etc and told me to go and just started serving the next person just I credible disgusting experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BRINDISI, IT - Reviewed by DOMINIC - 28 August 2018
" Had to queue for nearly 3 hours to get the car! Once i got it, it was not what i had booked and it was more than dirty! "
" Had to queue for nearly 3 hours to get the car! Once i got it, it was not what i had booked and it was more than dirty "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 4 Condition of the Vehicle: 2
BRINDISI, IT - Reviewed by HUW - 27 August 2018
" When we did get hold of a representative from Auto-Europe we found their response was efficient and on the face of it helpful. But it was to no avail. However it is completely unacceptable to say that it is important for us to notify you if there are any delays for pick up and than not have enough staff to answer the phone. Also you need to really sort out the practices of your business partner in Brindisi. "
" I shall be sending you separately, once to have spoken to one of your representatives on the phone after the bank holiday, a complaint about Thrifty which in summary will be as follows: Our 13.14 Ryanair flight to Brindisi was cancelled after 8 hours on the Friday 10th August 2018. We had to find alternative flights which meant that we were unable to pick up the car until we touched down via Alitalia at about 9 pm on Saturday. We were aware that we needed to contact you to let you know that we were going to be delayed. We tried. I made in excess of 56 calls to your Ashford number to notify someone (other members of our parties tried as well) and the Hertz number in Brindisi (the thrifty number of the web site just did not work) and throughout the 11th August as we travelled. Your Ashford number always put me on hold until it rang off. Hertz did not answer, ever, although twice, we did get an answer message. Details of this, along with phone records will be attached to my separate letter. We did eventually get through to an Auto-Europe representative, who was very helpful and logged the situation on the system at about 16.35. When we arrived at the Hertz/Thrifty counter we were told that our car had gone...fair enough...but that there was a car for us..great. However our whole contract had been cancelled and we had to take up another one. When we complained that we had paid for two weeks already and now were in effect paying twice for the hire of the car (this second one without discounts) - the lady behind the counter said that this was our problem to take up with you. We pointed out that a representative from Auto-Europe had noted our travel situation on the system she just shrugged and said there was nothing. We said we had tried to ring she shrugged, disagreed that the Thrifty number did not work and when we showed her the number on the website she said that it had been changed long ago and that it was nothing to do with her. This is an unacceptable practice and I hope that you have not paid any money for our initial contract to Thrifty otherwise they will have received double payment for that hire period. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GENOA, IT - Reviewed by BARBARA - 25 August 2018
" When we returned the car there was no staff in the car park so we took the keys back to the office. The staff were helpful at this point. The booking on the internet was fine, "
" There was no car for us when we arrived. I had paid in advance but as the plane was late they had given the car to another customer. They seemed to blame me about the plane delay and said I should have rung them - the plane was delayed once we had actually boarded so this was not possible. We did not have the car we booked. We waited for another car was cleaned so we could drive to our destination. I was disappointed with the staff and did not feel this was a good experience. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 6
BERGAMO, IT - Reviewed by RAZ - 25 August 2018
" I ordered a big family estate car for 5 people like Opel Insignia. The car that was waiting for me was not an Estate car. The only Estate car available was Audi A4, which I had to add 100 EUR, and it wasn't big enough. My kids has to live with another luggage in the back sits. I called Thirfty and called Auto Europe to try to receive a biger car as I ordered. No one helped me !!! not Thirfty and not Europe car. This is not the service I expect. Sorry for that. But I am disappointed. "
" I ordered a big family estate car for 5 people like Opel Insignia. The car that was waiting for me was not an Estate car. The only Estate car available was Audi A4, which I had to add 100 EUR, and it wasn't big enough. My kids has to live with another luggage in the back sits. I called Thirfty and called Auto Europe to try to receive a biger car as I ordered. No one helped me !!! not Thirfty and not Europe car. This is not the service I expect. Sorry for that. But I am disappointed. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by JANET - 24 August 2018
" Have used Auto Europe before, & will again, even though this was not my best experience. "
" I paid extra for full insurance so this meant they could give me a car with lots of existing damage. It hadn't been serviced, needed oil, wasn't filled with diesel (I didn't notice until I left) & the hand brake was awful. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 2
BRINDISI, IT - Reviewed by DONALD - 24 August 2018
" nn "
" car was dirty and we did not get the car we asked for "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 3
NAPLES, IT - Reviewed by LUKE - 24 August 2018
" easy booking, easy pick up and drop off "
" Friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by DANIELA - 23 August 2018
" Horrible "
" I Will. Ever rent a car from you the most bad experience of my life in terms of customer service , car condition. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
ANCONA, IT - Reviewed by BENJAMIN - 22 August 2018
" No hassle and very easy to use. We weee able to compare the companies at the airport and what vehicle would be the best for our family trip and the best prices. "
" Dry easy and friendly. The person was very very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PISA, IT - Reviewed by LUCA - 22 August 2018
" . "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by GIOVANNI - 21 August 2018
" Overall the experience was good, however we needed to contact the rental office before pick up to make a request but no one answers and there is no email address "
" They did not record damages, until I made them aware before pick up. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 6
NAPLES, IT - Reviewed by MATTHEW - 21 August 2018
" Very pleased with the vehicle - Jeep Renegade. Very long wait at pick-up. "
" While the counter staff dealt with me in 5-10 minutes, I was waiting for around 1.5 hours. That said, I was sent a 10% voucher by Hertz as compensation for the delay. They did also have a queuing system, which helped and if someone didn't respond to a number they quickly moved on to the next one. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PISA, IT - Reviewed by DAVID - 21 August 2018
" fine thanks "
" It would be helpful to have some more information shown about the location of the pick up point at Pisa terminal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
VENICE, IT - Reviewed by IGOR - 21 August 2018
" Auto Europe is the best; I have booked a car well in advance, and rebooked it with Auto Europe a few times as price was going down (prompted by AE a few times with new offers, etc). The procedure is straightforward and quick, and I use it for years. "
" The only problem was an hour-long wait in a queue to get a car (the queue was joint for all Herthz siblings, like Thrifty and Dollar), but probably this is inevitable in Venice at the beginning of August. It could be expedited if all the data enetered when booking with AutoEurope were automatically transferred to Hertz. As there was no car available in the class that I booked, I was upgraded at no cost to a nice SUV. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by PETER - 20 August 2018
" I assume that AutoEurope outsources to Thrifty. What a bad idea. Poor product, no service to speak of. I'm not convinced that you value your customers. "
" I knew that Thrifty represented value for money but this was more like Rent-a-Wreck. Our car had a panel missing between the hood and the windscreen, a dent in the front left fender, a scratch on the right rear wheel arch, no aerial and had over 20,000 klms on the clock. We waited for 30 minutes for the shuttle from the airport to the car hire venue and another hour to pick up the car as there was only one customer service assistant on duty. Car drop off was complete guesswork with no guidance or signage. Frankly I'd rather pay more. This was poor beyond my expectations and I won't use this service again. It was so much better last time - I really am disappointed and feel badly let down. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BERGAMO, IT - Reviewed by NICHOLAS - 20 August 2018
" Always OK "
" All good apart from he screen-wash was completely empty when I tried to use it. Not acceptable as it is illegal to drive a car with an empty screen-wash reservoir! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CATANIA, IT - Reviewed by JOHN - 20 August 2018
" Overall satisfied "
" Catania was a little chaotic. Paperwork for the condition of the car was not completed but I had taken a bunch of photos to show dents and scratches "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
MILAN, IT - Reviewed by DAN - 18 August 2018
" I am a frequent Auto Europe user. This was the worst, by far. "
" The car was in unacceptable condition: dirty, broken side mirror, multiple scratches and bumps, and especially a broken cap on the fuel tank. At pickup there was a big queue which moved very slowly. The attendants were nice enough but I don't like having to wait so much to pick up a car. Worst ever. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 1
OLBIA, IT - Reviewed by PETER - 16 August 2018
" as above "
" A lot cheaper than all of the other companies I looked at but the service I received was still top quality. No problems whatsoever and the car I was provided with was better than expected and great value for what I paid. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
ANCONA, IT - Reviewed by CHRISTOPHER - 16 August 2018
" Great value for money, can only recommend strongly. "
" Once again, first class service, staff very personable and friendly. So easy and quick on paperwork, no hassle or fuss. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by KIM - 08 August 2018
" Staff very helpful, made up for initial car not being available, will use again. "
" Bit disappointed our car wasn't available due to our flight arriving late. Initial replacement small and poor condition. Replacement car took 2 days to arrive. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PISA, IT - Reviewed by DYLAN - 05 August 2018
" Great service, used Auto-Europe for years and happy to recommend "
" Fast, clean, efficient, no sales hassle.... good English. Very satisfied. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FLORENCE, IT - Reviewed by HELEN - 01 August 2018
" Overall excellent experience "
" Very hard to find Rome termini drop off "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TURIN, IT - Reviewed by JEREMY - 31 July 2018
" The car was fine, but the check-out and check-in experience left a lot to be desired "
" I was sold additional insurance which I'm not sure I needed, but the counter staff put me under pressure to make an instant decision - I'd appreciate your comments. When I came back and questioned the costs, the guy at the desk didn't seem to understand their paperwork, and had to phone someone to explain. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 9
BARI, IT - Reviewed by ALAN - 30 July 2018
" Good all round "
" Had a LONG wait for the car - an hour - but everything else ok! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
NAPLES, IT - Reviewed by MARTIN - 26 July 2018
" Excellent "
" Excellent service newish vehicle in good content ..no complaints and would use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by BEN - 19 July 2018
" PLEASE SEE ABOVE "
" On arrival at Milan Malpensa we discovered we were in a queue which took 3 hours to sort. Apparently there is a system whereby people who have booked direct with either Hertz or Thrifty (who were in the same shop space) get priority over those who have booked through a 3rd party - e.g. Auto Europe. Appalling! On receiving the vehicle, it wasn't the car that I had ordered, but instead a van where the seats didn't drop properly meaning that it was exceptionally difficult to fit our bike boxes and suitcases in. No other car was available needless to say. The vehicle hadn't been cleaned properly - there was dust and ash all over the dashboard and the car smelled badly of cigarettes. Fortunately the receiving staff on our return to Milan were helpful. I will NOT recommend Thrifty or Auto Europe to anyone, and will instead go direct to a car company in future to alleviate what was an excessive delay. "
Value for Money: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 3
CAGLIARI, IT - Reviewed by FEDERICO - 11 July 2018
" all went very well "
" all went very well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MILAN, IT - Reviewed by CONSTANTINO - 18 June 2018
" Always use AutoEurope but never will use Thrifty again "
" Car had 45,000kms on the clock and had more damage than was claimed. It was externally filthy/unwashed and internally had a stench / smell. When i dropped off the vehicle, no one was availble to check the car as they were all busy and i had to get my flight so was forced to leave the keys with them. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 1 Condition of the Vehicle: 1
NAPLES, IT - Reviewed by SIMON - 17 June 2018
" It's left a bad taste in my mouth and an administrator hassle of reclaiming the €300 cost. I hope your excess cover pays me back. I feel outwitted by Thrifty or Hertz who I now find out is behind the brand name. I will not use them again but I am still happy with AE. "
" I was not able to examine the so-called brand new car upon collection. It was midday in s boiling hot open air car park. The car was parked very close to another on both sides so I did not notice wheel damage that was picked up upon return, when the checker examined the car minutely and in perfect early morning weather. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 4 Condition of the Vehicle: 5
PISA, IT - Reviewed by EMMA - 12 June 2018
" It was ok overall "
" The assistant I had was very helpful but the service was very slow and there was some added costs which are not at all clear on the website. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 9
NAPLES, IT - Reviewed by KATHRYN - 12 June 2018
" See above "
" Collecting the car was a nightmare. There was little indication what the process was for queuing and, although there were only 3 customers ahead of me it took over an hour to be served. At 22:00 that isn't fun. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROME, IT - Reviewed by HELEN MARY - 08 June 2018
" I always use Auto Europe and always will. I find the service without fault and the website very easy to use. "
" I waited over an hour and a half to see an agent. Only three out of seven disked were manned, and it took about twenty minutes to process each client. When I went to collect the car it had not been washed and I was asked to wait. I asked to be given a different car because I had already waited such a long time. I still had to wait a further ten minutes and even then the car had not been cleaned properly. Otherwise the car worked fine, and drop off was quick and easy. I will not be using Thrifty (or Hertz or Dollar) again. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 4
VERONA, IT - Reviewed by LUIGI - 28 January 2015
" excellent deal! "
" excellent experience and car , the car was brand new! "
VENICE, IT - Reviewed by RINAT - 12 January 2015
" all was smooth "
" no issues "
ROME, IT - Reviewed by GAGIK - 06 January 2015
" nice selection and pricing "
" excellent service, quick paperwork, car provided was of better category than ordered, thus providing enough luggage space for our large group - something we were really worried before collected the car. "
CATANIA, IT - Reviewed by GREGORY - 05 January 2015
" Good service, available 24x7 by phone without delay. "
" Difficult to find the AE desk at Catania airport (which is outside in the Car Rental area). Would benefit from signage in the main terminal. But, otherwise, service was quick and efficient. once we found the desk. Car drop off in Palermo was also very quick and efficient. Staff were waiting in the car park to check the vehicle. No queue at the desk. "
MILAN, IT - Reviewed by ARTHUR - 04 January 2015
" Good prices and efficient booking procedure "
" An unexpected upgrade on our vehicle which was most welcome. Thorough inspection on return which is reassuring. "
MILAN, IT - Reviewed by ALBERTO - 03 January 2015
" it was good "
" I had good service and people were professional "
MILAN, IT - Reviewed by ADRIAN - 02 January 2015
" Excellent service "
" Received a free upgrade to a brand new car. Staff very helpful and efficient "
ROME, IT - Reviewed by ALISON MARY - 31 December 2014
" Very happy "
" Very good "
MILAN, IT - Reviewed by ALEXANDER - 29 December 2014
" Always a great price and easy to use. "
" Better car checks at the start to ensure all damage from the previous driver is noted. "
PESCARA, IT - Reviewed by GRAHAM - 07 December 2014
" The Peugot 2008 Diesel I was given as a compact car was superb for comfort and fuel consumption. This was the first time in three years of hiring cars in Italy that I have been offered snow chains despite this being obligatory during winter months. Well done to the lady at your Pescara office "
" see above "
TURIN, IT - Reviewed by ADAM - 29 November 2014
LAMEZIA TERME, IT - Reviewed by NICOLA - 26 November 2014
" I think some incentive for returning customers is a good thing because there is alot of competition with car hire now. Customers shop around to save £10-£20 on a booking. "
" I know the ladies at the airport office well now, they are very efficient. "
TURIN, IT - Reviewed by PETER - 18 November 2014
" Good website - cheap prices and availability "
" Generally a good experience - friendly pick up no long wait. I was surprised the Vito did not have rear parking sensors - pretty essential for that size of car in a place like Italy. Also, on check out, my deposit could not be unblocked - I was promised an email yesterday to confirm that this had been done which hasn't arrived. There was no damage to the vehicle on check out. Thanks "
PESCARA, IT - Reviewed by STEPHEN - 09 November 2014
" Auto Europe are fine and I have used them a lot. "
" Car was rather dirty inside. High milage. Check in procedure at Pescara Airport was unsatisfactory. Keys were taken from me by a man in the (unlit) car park who refused to sign off the car and told me to 'go to the office'. Not a good practise - I had to just trust he was from Thrifty. I would not use Thrifty (aka Dollar, aka Sicily by Car, aka Auto Europa) again - even of they were the cheapest. Prefer Avis "
LAMEZIA TERME, IT - Reviewed by TINA - 03 November 2014
" Excellent service for pick up and return and i had the car that I wanted. "
" Would book again. "
PALERMO, IT - Reviewed by WILLIAM - 03 November 2014
" the service provided was more than adequate with polite and helpful staff. "
" we were left hanging around with some other clients at the pick up area for 20 minutes. After booking in at the office we were told to collect the car and there would be 2 colleagues waiting to check the car with us. In the end we had to go and find someone. "
PISA, IT - Reviewed by BERNARD - 02 November 2014
" Good easy to use service but I had to purchase 1 litre of engine oil as oil light came on about 1 hour into journey and I did not want to go back to pick up point. I checked dip stick and found bearly any oil showing on tip. I contacted 24 hour service number to record no oil. I did not have time to go to customer service on returning as suggested by the person who checked in the vehicle. I suggest tightening vehicle checking procedures before a vehicle is hired out as this could result in a difficult legal situation if the engine fails. "
" See above "
MILAN, IT - Reviewed by MARTINO - 01 November 2014
" Girl at the desk was very helpful and cheery..I hire a lot of cars from Milan and this has been the best experience by far "
" Car was very clean and not a scratch on it "
BOLOGNA, IT - Reviewed by GARY - 01 November 2014
" pleased with the way the booking was handled to meet our needs and budget. Operator very helpful and took time to find the best deal for us. "
" No one present to meet us at pick up point in Bologna airport. Had to wait over an hour for attendant to return. Had to request that the marks and dents on the car were noted down. The car was very dirty on the outside. Drop off at Bergamot airport was quick and hustle free. Attendant present to check car. "
BERGAMO, IT - Reviewed by ROBERTO - 31 October 2014
" Superb "
" Good "
ANCONA, IT - Reviewed by WILLIAM - 31 October 2014
" good car, good service. No complaints. "
" good car, good service. No complaints. "
GENOA, IT - Reviewed by DARIN - 29 October 2014
" The Volkswagen Golf Station Wagon diesel that we rented was the perfect rental car. It had a huge carrying capacity, a powerful engine, comfortable seating, and was incredibly frugal in its fuel consumption. Would happily rent that same car for every trip in the future. "
" The Volkswagen Golf Station Wagon diesel that we rented was the perfect rental car. It had a huge carrying capacity, a powerful engine, comfortable seating, and was incredibly frugal in its fuel consumption. Would happily rent that same car for every trip in the future. "
PISA, IT - Reviewed by DAVID - 27 October 2014
" We even got the car we requested and so convenient to airport ,great all round. "
BOLOGNA, IT - Reviewed by POH - 27 October 2014
" AutoEurope has in general provided good service "
" The booking with Thrifty went well. Car provided was good and staff were professional and the check-in and out did not take too long. "
COMISO, IT - Reviewed by PETER - 24 October 2014
" Easy, reliable on-line booking. Good choice of cars available for the given period. Competative price, especially as it included GPS. "
" Quick and convenient pick-up and drop-off. Helpful staff. Diesel car meant we only spent 60 euros in 7 days. "
VERONA, IT - Reviewed by NICHOLAS - 24 October 2014
" Auto Europe have a clear and efficient website system which works well. Good communications. Great prices. "
" Very straightforward process. Since we had paid up in advance including insurance and no excess etc there was nothing else to pay - other suppliers have tried to impose more charges locally on us but not this time. The car was ready, did exactly what is was supposed to, and the handovers at both ends of the arrangement were easy. The customers at Hertz, Europcar etc were still standing at the desk when we drove past. Awesome. "
VENICE, IT - Reviewed by PAUL - 22 October 2014
" Unusually for any car hire desk in my experience both ladies worked as a team. As a result this was my quickest ever visit to collect a car. It made for a great experiance "
" Good car, no problems so a good experience. Courteous staff helped too "
MILAN, IT - Reviewed by ANDREW - 21 October 2014
" Service was fine. It would be helpfull if you could give your customers a written note on the legal speed limits, and other restrictions prevailing in country at the time of hire. This would help towards a good start. "
" We had no problems. "
VENICE, IT - Reviewed by PETER - 16 October 2014
" Booking was clear and you got what you expected and paid for "
" The staff at Marco Polo airport were friendly and did not try to sell add onns just gave us the facts and the drop of at Verona airport was easy and again the staff were good and gave you confidence "
BRINDISI, IT - Reviewed by BARRIE - 16 October 2014
" Prefer the old web pages and set up. Found new set not so user friendly. "
" Check in and out quick and efficient but car had damaged fog light on collection (want sure if it was legal), car park was cramped and disorganised, car was hard to find, however would book car with them again. "
NAPLES, IT - Reviewed by SAVERIO - 15 October 2014
" I have used Auto-Europe for many,many years across Europe and in general have been more that satisfied, (with one exception in Naples a few years ago), with the overall service offered. "
" See above! "
PISA, IT - Reviewed by SHARON ROSE - 13 October 2014
" Straight forward website. Easy to purchase car hire. Fair prices and courteous car hire company at Pisa Airport. I am a happy customer. Thank you. "
" Very straightforward transaction. The man at the desk was courteous and efficient. I was happy with the car and the price was very competitive. I would happily deal with Thrifty again. "
PERUGIA, IT - Reviewed by PETER - 12 October 2014
" Regularly use them...and will continue to do so. That says it all. "
" Reccomend "
ROME, IT - Reviewed by FRANCO - 10 October 2014
" Conditions of car hire well documented and clear to understand. Efficient service including reminders. Price competitive. "
" Car had few scratches, but overall service was good. Staff at airport were professional . "
COMISO, IT - Reviewed by GEOFFREY - 10 October 2014
" Have two people on the desk at busy times. Redesign your systems so you can deal with each customer more quickly. "
" Should only offer cars on the basis of full of fuel out, full of fuel in. "
LAMEZIA TERME, IT - Reviewed by CARLO - 10 October 2014
" Quicker service at pick up point Lamezia Airport long wait .and a smile would be nice,and more help to find rental car ,possible lack of staff!!!! "
" not good if car breaks down or similar .as happened to me .Told if car not able to fix i would be taken by taxi to Lamezia Airport to pick up another car and then drive 2 hours back to where we we staying not good if on holiday !!!My suggestion would be for your company to deliver a new car from Airport to me and your company get a taxi back to Lamezia Airport from Tortora /Praia Amare .Car was fixed so no problem this time .kind regards Carlo "
PISA, IT - Reviewed by CHARLES - 09 October 2014
" No prblems, a good service confirmed by the fact I use you more than anyone else. Some kind of loyalty scheme might be nice for the future, I or my immediate family hire a car for about 12/14 weeks every year. "
" Usually good service, do not like the 50 euros or more charge if I get a parking ticket. Sometimes don't have the car I expect but are better than others in that they usually do. "
PALERMO, IT - Reviewed by HILARY - 06 October 2014
" Quality of car was excellent. "
" The process and queue to pick up the car at Palermo was poor and unacceptably long (we were still queueing at least an hour after landing). There must be a quicker, more efficient way to allocate cars at busy airports, with all the modern technology these days. "
NAPLES, IT - Reviewed by BARRY - 06 October 2014
" Very useful that the car provider information is available - there are some companies I would want to avoid. In an ideal world would like to choose actual car model - we were allocated a Berlingo which is an okay vehicle but not so good for the very narrow Italian streets. "
" No queue, helpful staff, no hard sell of extras "
OLBIA, IT - Reviewed by ROBERT - 06 October 2014
" Paper work was all sent in plenty of time and there was no problem when presenting it to the hire company. So very happy with Auto Europe. "
" The car was fine and in good condition but the hour and a half wait to get the car on arrival was not acceptable. It was very humid and uncomfortable and by the time we finally got the keys it was 19:30! Speaking to our holiday rep it was apparently always like this! Perhaps you should suggest Thrifty employ more staff at peak times to avoid this delay. "
MILAN, IT - Reviewed by GARETH - 04 October 2014
" Good service throughout. "
LAMEZIA TERME, IT - Reviewed by TINA - 01 October 2014
" Excellent service and requested a Fiat 500, which I got. Will book again. "
" Very fast and professional service. "
BOLOGNA, IT - Reviewed by SUSAN - 01 October 2014
" Excellent service, pleasant and helpful staff, car was perfect for my requirements. "
" I did not have to wait to be served at the counter or to collect the car - even though I arrived early - or hang about when I returned it. This rates as one of the most trouble-free car hires I've experienced. "
CATANIA, IT - Reviewed by STEPHEN - 30 September 2014
" The car we had was a Citreon C5, which in hindsight was actually bigger than would have been ideal for navigating through some of the narrow streets of placesvlike Agrigento and Ragusa. "
" Easy drop off service. Have sent an email yesterday requesting the return of our sat nav windscreen holder which was accidentally left on the windscreen, we will pay for postage to have it returned. "
PALERMO, IT - Reviewed by JANOS BALAZS - 30 September 2014
" Easy and quick online process, great price. "
" Very kind and helpful staff, nice car. Everything was good. Recommended! "
PISA, IT - Reviewed by JOHN - 29 September 2014
PALERMO, IT - Reviewed by SYLVIA - 28 September 2014
" Easy process of hiring, getting and returning the car; good prices and good, quite new car "
BARI, IT - Reviewed by WILLIAM - 25 September 2014
" An excellent booking system. "
" There was a bit of a wait to pick up our keys, but they were far and away the busiest rental firm. We got upgraded from a small car to an Octavia estate. They were fast and efficient at the drop off, although we still had to go back to the busy desk to have our card unblocked. "
ANCONA, IT - Reviewed by GERARD - 25 September 2014
" First time I've hired and driven abroad. Wonderfully simple online hire process, and friendly English speaking staff at Ancona airport. WILL use thrifty again. "
" See above "
PALERMO, IT - Reviewed by JEREMY - 25 September 2014
" Very good service and easy to deal with "
" Customer service at the desk excellent, collection point not very good. "
PISA, IT - Reviewed by SLAWOMIR - 23 September 2014
" everything was fine,I'm very satisfied "
" everything was fine,I'm very satisfied "
ROME, IT - Reviewed by SERGEY - 20 September 2014
" Very attentive and knowledgeable staff, a serious and responsible attitude to their duties "
" Well prepared and freshly washed car, friendly and caring staff. I received answers to all questions, not only on situations related to cars, but also on issues that arise in humans for the first time going to a road trip through Italy. Special thanks for the return of small things forgotten me in the car after a trip and help in solving my Luggage "
VENICE, IT - Reviewed by CLIVE - 19 September 2014
" Excellent service when I needed to change the booking on the telephone. "
" Very disappointed that the manual car I had booked and specified was not available,and the only car offered was an automatic,which I was not at all happy with. "
FLORENCE, IT - Reviewed by DONALD - 19 September 2014
" I was very pleased with the ease of booking and the price of hire, this is the second time I have used you and will be happy to use you next time "
" They were very helpful, but could have told me that the car I hired was not a fully Automatic. "
BERGAMO, IT - Reviewed by ALASTAIR - 18 September 2014
" No problems at all happy with the service. "
" Generally very happy with the service. I would add that as we arrived late (11pm) there was just a guy on the service desk (not in the car park like when we dropped off) - i had to trust him when he said the vehicle was almost new and had no scratches. Experience told me this was not wise to accept,but i did as was tired and it was late. And to my shock and horror in the morning i noticed a nasty mark on the rear bumper. Fortunately this was not picked up on drop off. Apart from that a very nice little VW Polo with only 11k Kms on the clock. Recommended. "
BOLOGNA, IT - Reviewed by BENJAMIN - 16 September 2014
" Very helpful at time of booking "
" Polite and helpful staff at collection, efficient collection. Drop off in Florence very difficult to find, slow queues at desk behind people waiting to rent cars meant I nearly missed flight. Staff not happy when I mentioned sat nav did not work due to faulty connection, charged me in full and was quite rude. Will not use again. "
PISA, IT - Reviewed by ELAINE - 16 September 2014
" I had already recommended a friend to Auto Europe before I began my holiday, based on the service I had received from two of your operators on the phone and your online booking service. "
" I of course understood our car of choice (Fiat 500) was not guaranteed but, being in Italy the land of Fiat I had hoped that we would win out, especially since our trip was for my daughter's birthday. However, the car we got was satisfactory. Unfortunately, there were no sat navs available for us either. "
ROME, IT - Reviewed by PATRICIA - 14 September 2014
" Over the past 6 years we have used Auto Europe often (usually booking in my husbands name) and feel you should offer some sort of loyalty bonus for regular customers "
ROME, IT - Reviewed by STEWART - 14 September 2014
" I AM A REGULAR USER & FIND THE CHOICE & PRICE GOOD VALUE FOR MONEY. "
" RENTAL WITH NO EXCESS WAS GREAT & SERVICE WAS GOOD WITH PICK UP IN ROME & DROP OFF IN PISA. IT WAS GREAT VALUE FOR MONEY. "
MILAN, IT - Reviewed by POH - 08 September 2014
" Price compbatible and in general and also able to cancel if required. "
" The experience with Thrifty was good. No long queue and the person that checked me out was most helpful. Also that was someone available at the chack in of the car whenI returned the car "
BOLOGNA, IT - Reviewed by GEOFFREY - 07 September 2014
" Car in good condition with a full tank. Staff were helpful and professional. "
" Everything that was advertised was exactly as on the website. We will definitely be using your service again and have already recommended you. "
BOLOGNA, IT - Reviewed by ANDREW - 04 September 2014
" I have rented many cars in italy from most major airports and have never experienced any problems and always received excellent service. Many thanks. "
" First time with Thrifty and very satisfied. "
NAPLES, IT - Reviewed by RALPH - 30 August 2014
" Good "
" Very good service and good car "
ROME, IT - Reviewed by MICHAEL - 28 August 2014
" Good value, easy website, helpful staff "
" No queues at reception, top quality cars, friendly and helpful staff and straightforward handling of unscheduled extension of one week to our five week hire. Best value in Rome. "
VERONA, IT - Reviewed by CHRIS - 18 August 2014
" Fantastic service from both sets of customer service representatives "
PISA, IT - Reviewed by DENISE - 16 August 2014
" Very straight forward and a good price for our holiday to Italy "
" Easy, efficient, swift and lovely, helpful staff. "
VERONA, IT - Reviewed by ROBERT - 15 August 2014
" Excellent deal, excellent people, excellent service, excellent car. No fuss. "
" Excellent deal, excellent people, excellent service, excellent car. No fuss. "
ROME, IT - Reviewed by LUCIANO - 15 August 2014
" Very pleased with the service "
" Very satisfied "
PERUGIA, IT - Reviewed by DAVID - 10 August 2014
" No queuing on arrival Fiat 500 as hoped for Car was clean and serviceable Little delay on return and car inspected with only a short delay Very helpful and courteous staff on collection and drop off "
" Have been an Avis/ hertz user in the past Thrifty met all the attributes but at a significantly cheaper price than booking directly with the bigger brand names "
PESCARA, IT - Reviewed by NORMAN - 10 August 2014
" We had booked a compact car but they wanted to give us a fiat 500 I protested and in the end they gave us a Volkswagen polo and upgrade to diesel and automatic which we where very pleased with "
" As above "
ANCONA, IT - Reviewed by CHRISTIAN - 10 August 2014
" Nice car and got a free upgrade. "
" I would definitely recommend THRIFTY. The car was clean and well presented and the experience was great. "
ANCONA, IT - Reviewed by RICHARD - 08 August 2014
" Professional and efficient member of staff. Good knowledge of English which was very helpful "
" The Lancia was good on the flat but very poor up the hills "
PISA, IT - Reviewed by JON - 07 August 2014
" Very good experience with Auto Europe, easy to understand and information was reliable. "
" After reading the reviews about Thrifty, I was very wary. We used Thrifty as the other hire companies had no availability due to our late booking. We were pleasantly surprised with the professional, friendly and very quick reception at the desk in Pisa. Everything I needed to know was explained fully, with no hassle over extra insurance cover. The car was not the Mercedes as ordered but a nice Audi. Very clean with a small dent, which was pointed out to us and recorded. On our return we were again greeted by a very friendly member of staff, who promptly checked the car over and wished us a good return journey. Easy and enjoyable experience. "
PERUGIA, IT - Reviewed by NICHOLAS - 05 August 2014
" Excellent in every respect. Very, very satisfied. Highly recommended. Thank you. This is the second year we have used Auto Europe and we will always use them in future. "
" Excellent. Highly recommended. Thank you. "
ANCONA, IT - Reviewed by ANTHONY - 05 August 2014
" System worked well at pick-up. "
" Car was old Skoda Ocatvia (50,000 kms) with many scratches and dents. We were told that there was no alternative available. In fact it worked OK but when you pay so much you should expect a nice looking car! "
ROME, IT - Reviewed by CHRIS - 04 August 2014
" Booking process was fine. "
" The car and the drop off service at Rome ariport were excellent. However, the pick up service in Rome was awful. I had to queue for over 2.5 hours to check in where there was only one girl on duty on saturday lunchtime. I then had to walk 500 yards with cases to collect car at a separate car park. The process involved completing forms with information you already had such as email address and phone number. This form could have been issued in advance if you needed this information on paper. "
BERGAMO, IT - Reviewed by MICHAEL - 18 July 2014
" All very Good / very efficient "
" Good value for money - would use again "
FLORENCE, IT - Reviewed by HAN-RUI - 17 July 2014
" Overall a good experience. The only surprise I ha was that I thought I had paid for all inclusive no excess claims i.e. On the whole car, when in fact this did not include the wheels, glass, and other components. I was only asked to cover these at the desk when picking up the car! "
" Overall a good experience. The only surprise I ha was that I thought I had paid for all inclusive no excess claims i.e. On the whole car, when in fact this did not include the wheels, glass, and other components. I was only asked to cover these at the desk when picking up the car. "
CAGLIARI, IT - Reviewed by BRIAN - 14 July 2014
" No fuss, great deal, no hidden extras. It can be worrying when you hire a car in a foreign country but there were absolutely no problems. "
" The car was nearly new and in excellent condition and the staff were helpful and courteous even though they were very busy. "
PISA, IT - Reviewed by LIAM - 13 July 2014
" helpful when queried time of pick-up "
" I have had a ba experience with a previous car hire company, however, so far I have found Thrifty to be helpful and straight forward. "
TURIN, IT - Reviewed by ANNAMARIA - 13 July 2014
" Been using Auto Europe for the last 6 years Good rate on car Thank you ! "
" Really satisfied good economy car and good price! "
CAGLIARI, IT - Reviewed by STEVEN - 12 July 2014
" Better directions as to precise location of the car on pick up and also where to drop the car off at the end of our rental period would have been helpful. "
" With the exception of the above suggestions generally happy with the rental experience. "
CATANIA, IT - Reviewed by PHILIP - 07 July 2014
" no problems. All went well. "
" V difficult to find car hire firms at Catania. Poorly signposted unless with Hertz! Finding car hire return also v difficult . Needs much better sign posting. "
BOLOGNA, IT - Reviewed by RICHARD - 05 July 2014
" Staff readily replaced first car which had defective lighter socket so no satnav. Would be useful to brief customers on where the car is located within a very large dark carpark, and routine for returning cars. "
" As above re car location. "
ALGHERO, IT - Reviewed by STEPHEN - 04 July 2014
" Good quick service. "
" Good quick service. "
OLBIA, IT - Reviewed by ROGER - 01 July 2014
" Very helpful a great service "
" Great service & brilliant value for money "
ROME, IT - Reviewed by ALAN - 01 July 2014
" Very nice staff at the reception desk "
" No issues reasonably quick service even though they were busy. "
ROME, IT - Reviewed by PETER - 30 June 2014
" I booked by phone and agent was very good helping me sort out the best deal. "
" Everything went smoothly "
PISA, IT - Reviewed by JULIAN - 30 June 2014
" Efficient on line booking process. Would have been helpful to have been advised when booking that the collection point for all hire cars at Pisa airport is now (not having used it for a few years) either a shuttle bus ride or walk of several hundred yards from the terminal. Not much of an issue if you have little luggage, but more problematic if you bulky items. "
" Provided with a fairly new car which was problem free for the 2 week rental. It was good value for money. The main downside was the lengthy time it took to deal with bookings on arrival at Pisa airport (they were far slower than most of the other adjacent rental companies). "
VENICE, IT - Reviewed by REMO - 28 June 2014
" I was happy with the choice of car and the keen price. "
" I was happy to be given a clean car without any marks and the agent who prepared my documents. On return to Thrifty I was fairly satisfied with the person who checked the car in the car park. The agent at the desk was not very friendly and did not look at me and just dealt with the papers ' as a matter of fact', which was a little disappointing. "
ANCONA, IT - Reviewed by CHRISTOPHER - 24 June 2014
" Good "
" Good service, friendly and helpful staff "
LAMEZIA TERME, IT - Reviewed by ELIZABETH - 23 June 2014
" The rental rate was reasonable.I did my research on line but booked by phone.The person who made the booking had good communication skills and was pleasant and professional.The staff at Lamezia were efficient and friendly.Fortunately I had not long to wait for my car,and it was in reasonably good condition.It was checked on return and all was in order. "
" The car was an economical Fiat Panda which served my needs. The staff explained that although the fuel tank registered 7/8 it was full. All was as advertised apart from that "
PISA, IT - Reviewed by RENATE - 23 June 2014
" Easy internet booking. Good rate. "
" Had to wait to collect the car and also to drop off. An extra person at collection during busy times would be helpful. Happy with car! "
CATANIA, IT - Reviewed by JOHN - 22 June 2014
" Excellent vehicle (Nissan Puma), good value, efficient booking process "
" Good vehicle. Signage to office at Catania could have been clearer. "
PALERMO, IT - Reviewed by JANIS - 22 June 2014
" Your website is very clear and plenty of choice. "
" The all process of getting the car and dropping off was very easy. The staff were very helpful both at the beginning and at the end. They also accepted that I had extra insurance to cover damage without trying to persuade you. I find getting a car is very stressful, but this time it was so easy. Thank you "
NAPLES, IT - Reviewed by CHRISTOPHER - 22 June 2014
" Excellent service, easy to use. Will use again "
" Excellent buses to hire car park was very busy and not well signed posted sadly. "
ROME, IT - Reviewed by MALCOLM - 20 June 2014
" Quite a lot of going and froing with admin details but very efficient so everything was well organised and they delivered what we had asked for "
" Vehicle was not ready (replacing a rear tail light) but the staff were very helpful and the paperwork was handled very efficiently The vehicle had a high mileage and only 1 hubcap but drove well. Drop off was handled well even though they were very busy Overall a good experience "
VERONA, IT - Reviewed by JOHN - 20 June 2014
" The booking process and confirmations emails etc, met my expectations. "
" Upon arrival we were told there are no cars in the class we had ordered available so we were offered a smaller car or a larger car. We decided on the larger but we were left disappointed as the cigarette lighter did not work which meant we could not use our GPS. We then had to ask for a replacement car but was only offered a car smaller than what we had paid for. After a "discussion" we were eventually offered a suitable replacement, for which I thank you. However, you had a request of our order in advance so I would expect to be offered the car we requested or a larger one; I do not expect to be offered a car that was too small for us and our luggage. Thank you for your interest. "
OLBIA, IT - Reviewed by ROGER - 19 June 2014
" Could not fault the service as this was the first time I had rented a car in europe I would definately use auto europe again "
" Same as above completely satisfied with service from arriving to returning to airport will definately use you again thankyou "
PISA, IT - Reviewed by SHARON - 19 June 2014
" Very efficient service. Great value for money. "
" Very efficient, however, it would help if the car manuals were left in the vehicles as sometimes they might come in handy. "
ALGHERO, IT - Reviewed by BARRY - 19 June 2014
" good relationship with Sicily car & thrifty my favourite car companies "
" very good as with earlier bookings good zero excess worth paying for it saves time & trouble "
PALERMO, IT - Reviewed by JOHN - 12 June 2014
" Everything was fine. We were very careful to mark all the scuffs and scratches on the car which seemed a bit of a surprise to the staff. The car was fine apart from a bit of vagueness around the steering no doubt due to the quality of the Sicilian roads. The insurance cover seems light as you pay for insurance with no excess but it does not seem to cover that much of the car, but then this is the budget end of the market. "
MILAN, IT - Reviewed by ROGER - 03 June 2014
" Online portion was well done. "
" 20 minute wait to rent car at Malphases Airport "
PALERMO, IT - Reviewed by CALOGERO - 29 May 2014
" Excellent service "
" Windscreen water reservoir empty ( surprised to find in a car that had only 15 km but no problem ) fantastic little car happy to rent again given choice. Staff very helpful and courteous. "
NAPLES, IT - Reviewed by JOHN - 28 May 2014
" Very efficient service. It's good to know which hire firm you will be placed with before you commit to the hire. Not all agent companies do this. I have mentioned to Auto Europe customer service about the minor damage mentioned below under Thrifty rating. Don't know if this will be acted on but in any case, I've been very happy with the service. "
" The car provided was excellent. We asked for a Peugeot 308 and got a Citroen C4 which was roomier. It had a higher spec than anticipated and was nearly new. Service on pickup and return was very good. I pointed out a minor scuff which I'd done on a wheel against a high kerb in Naples. I don't know what the outcome of this is yet but hope it will not be charged for. We'll see, but I was generally extremely pleased with every aspect of the service. "
ROME, IT - Reviewed by PHILIP - 25 May 2014
" Easy to book with and great service! "
" The car was fantastic and easy to pick up and return. Many thanks! "
ROME, IT - Reviewed by DAVID - 24 May 2014
" Excellent helpful customer service. Good phone communication "
" Excellent and quick to pick up car "
BARI, IT - Reviewed by STUART - 20 May 2014
" I have experienced this before .... So it came as no surprise .... But, nonetheless irritating. We chose to extend our car hire by one day .... And we're charged a relatively expensive rate for one day. Additional flexibility in the booking process would be a benefit "
" The ability for flexibility in the rental period would be a bonus. "
PALERMO, IT - Reviewed by MARK - 16 May 2014
" The contract required the vehicle to be returned with a full tank of fuel which is perfectly understandable, however, there was some nonsense in the contract stating that if the vehicle was returned having done less than 75 miles, a flat rate charge of 12 Euro would be imposed unless a receipt could be produced proving that fuel had been purchased. I have never come across this clause before when hiring a car and I found it a totally unnecessary worry to my holiday surely a full tank is a full tank!? "
" The agent at Palermo processed the hire very efficiently, was helpful and represented Thrifty well. The vehicle they supplied was very good quality for its class. "
PALERMO, IT - Reviewed by GIUSEPPE - 09 May 2014
" Very helpful and professional "
" Very good service "
PISA, IT - Reviewed by GIOVANNI - 07 May 2014
" Make it cheaper for long rent term "
" same as above "
ANCONA, IT - Reviewed by TERENCE - 01 May 2014
" I was most impressed with the little Panda you supplied. What a lovely little car.! "
PERUGIA, IT - Reviewed by PAUL - 30 April 2014
" None. "
" Friendly, speedy service. "
BARI, IT - Reviewed by GILLES - 29 April 2014
" I have ordered a DS3 and get a C4 Picasso. Not my choice but it was a good choice because of higher sitting price was the same All good "
" I have ordered a DS3 and get a C4 Picasso. Not my choice but it was a good choice because of higher sitting price was the same All good but a bit long to get and give back the car "
PERUGIA, IT - Reviewed by MARIA - 22 April 2014
" Very efficient and very friendly service which was much appreciated. Our smoothest car hire ever. "
GENOA, IT - Reviewed by MARTIN - 16 April 2014
" As a regular customer for 10 years using AutoEurope every 5-6 weeks I had hoped I would get some some of loyalty card with discounts "
BERGAMO, IT - Reviewed by LINDA - 15 April 2014
" Very good service would use again "
" Maybe have more staff on duty as we had to wait 15 minutes queuing "
PISA, IT - Reviewed by MARTIN - 06 April 2014
" Excellent website, competitive rates, good choice. "
" Car was in very poor condition - damage to all four wheel caps plus numerous dents and scratches all over the body. Some of these were not recorded on the documents and I had to return to the desk to have these recorded and acknowledged. My impression, perhaps mistaken, was that the cars in the worst condition were allocated to Auto Europe customers. "
PESCARA, IT - Reviewed by DAVID - 03 April 2014
" New car, good rental. "
GENOA, IT - Reviewed by LUIGI - 02 April 2014
" Really efficient and professional "
" Very professional, helpful and pleasant people. Car in perfect condition plus excellent service. "
PISA, IT - Reviewed by THOMAS - 01 April 2014
" Directions from arrivals to car rental desk as is difficult to navigate a new airport &signs in a foreign language. For example at Pisa airport you have to get on a minibus to go to the car rental desk. There were lots of people at the busy airport & very little info as to where to go. It was frustrating after flying as you just want to go ASAP. A map would have been useful. "
" Directions from arrivals to car rental desk as is difficult to navigate a new airport &signs in a foreign language. For example at Pisa airport you have to get on a minibus to go to the car rental desk. There were lots of people at the busy airport & very little info as to where to go. It was frustrating after flying as you just want to go ASAP. A map would have been useful. "
PESCARA, IT - Reviewed by PAUL - 26 March 2014
" The only suggestion is to emphasize the need for insurance. We purchased insurance upon pick up of the car plus gave a deposit. In total this was a big amount to give . Other than this our experience was excellent. Loved the fiat car . "
ROME, IT - Reviewed by GRAHAM - 25 March 2014
" Very pleased, almost new car, friendly efficient desk staff Will defintely use again "
OLBIA, IT - Reviewed by BRIAN - 23 March 2014
" We use Auto Europe often when we travel in Europe and even in the U.S. We have always been satisfied with the service. I find it best to talk to a real person after looking at things online to make sure that we know what it is all about. The phone people are always very helpful, patient and well-trained. They often make useful suggestions. "
" The service was excellent - better than we've had elsewhere. It was efficient and straightforward. Everything was ready for us. The car was nearly new. The only negative comment is that there wasn't any fluid in the window washer which we would expect - especially in a new car. We told the person at the return desk and he was surprised also and said he would make sure it is full for the next person. "
VERONA, IT - Reviewed by RONALD - 18 March 2014
" No option in booking form for snow tyres which we needed for driving in mountainous region., Local rental station told us we should have prebooked these. We were able to upgrade on payment to a vehicle with winter tyres but payment was more than we would have expected and increased rental cost considerably. Local agent helpful and vehicle satisfactory except that window washer pump did not work - no car should be rented out without window washer working.l Windscreen gets filthy on motorway at all times. On the plus side the actual booking was straightforward, contact by phone with Auto Europe helpful and so I would use again but would check out by phone for any special unlisted requests. "
" See above ref non-working windscreen washer. Local garage diagnosed pump failure (water tank was full) but I was on holiday with limited time so had to manage using bottled water to keep windscreen clear/clean.. "
NAPLES, IT - Reviewed by SAVERIO - 15 March 2014
" You should try to have available the type of car booked. Customers normally book a certain type of car for a reason!.... As I have been a Auto-Europe's customer for over 20 years, (all over Europe), on a number of occasions during the last few years, I have been offered a car which was no way similar to my first choice!... "
" Same as above. Also, especially in Naples, (where I rent a car about 4 time per year), the staff are all excellent, very helpful and with a sense of humour, (especially Lorenza). "
ROME, IT - Reviewed by GIACOMO - 13 March 2014
" Auto europe shows the car provider before you book. Very helpful staff "
" on site provider. recommended "
ROME, IT - Reviewed by CALUM - 11 March 2014
" I've used Auto Europe around 20 times for car hire in Italy, always successfully. This time I was concerned that because our flight arrived after 22:00 there might be a problem getting the car. Auto Europe customer service were quick and efficient in checking that all would be well. "
" Inexpensive, but no problems. Importantly, they have a 'return full of fuel' policy, unlike many companies who use the rip-off 'return empty ' policy - something that in practice no-one wants to risk. "
TURIN, IT - Reviewed by ALESSANDRO - 11 March 2014
" I would speed up the Collection and return policy. over all I've had a good experience the car was good "
TURIN, IT - Reviewed by ROBERT - 03 March 2014
" Always use AutoEurope as find prices are very competitive "
" Customer service at Turin was very efficient although it took a bit of time to get a car arranged (other people seemed to get given a car much quicker than us). We were however given a free upgrade to a Skoda Octavia despite ordering a small compact. On return were met by attendant who quickly checked over car and fuel. Good service overall "
ALGHERO, IT - Reviewed by DARIUSZ - 28 February 2014
" Good, reliable, no problems at all "
" I've booked in small Alfa Romeo MiTo, but received big family Citroen C4 Picasso. Thanks Thrifty! Very kind customer service and quick pick up and drop off. "
MILAN, IT - Reviewed by GIANLUCA - 25 February 2014
" Great car, polite and professional staff. No brainer "
" See comments above "
ANCONA, IT - Reviewed by ALAN - 24 February 2014
" Clearly laid out web pages. Particularly like the fact that you show the name of the agent, as there are some agents I would not use. Good to see that you appear not to have joined rentalcars.com. "
" Always a pleasure to deal with. Very accomodating and helpful. "
PERUGIA, IT - Reviewed by RODNEY - 20 February 2014
" Efficient and very easy "
" Quick an defficient sevice at the airport "
PESCARA, IT - Reviewed by ANTONIO - 20 February 2014
" When I booked the Operator was very pleasant and professional. "
" No problems encountered. "
BRINDISI, IT - Reviewed by JEREMY - 17 February 2014
" I always use auto Europe for booking car hire and have no reason not to continue doing so. "
ALGHERO, IT - Reviewed by BAMIDELE - 17 February 2014
" yes I will recommend my friends to use your website for car rentals worldwide "
" there was no one in the check out desk when we dropped the car last Saturday 15/2/14 . we had to drop the keys in the drop key box "
ROME, IT - Reviewed by PHILIP - 10 January 2014
" Flexibility of the car hire rather than using airport shuttle transfer gave us the ability to visit Ostia. I have used AutoEurope previously and would use them again as they provide very good value for money. "
" Smooth hire and return of nice Smart car. The CDW additional cover was paid to AutoEurope in advance, then Thrifty insisted on a further E800 bond in case of damage or legal charges. "
ANCONA, IT - Reviewed by STEVEN - 07 January 2014
" No water in screen washer "
" Car could have been checked over better. With no water in washer bottle what else could have been missed? "
PESCARA, IT - Reviewed by ALESSIO - 28 December 2013
" By far the best comparison website in the world. Easy to use, always finds solutions even at challenging times, VERY friendly and efficient staff if phone contact needed. Simply wonderful. "
NAPLES, IT - Reviewed by SAVERIO - 21 December 2013
" I would suggest that you should keep a record of: any car' model not liked by your regular customers, it would make life so much easier! (by the way, I have been a customer of Auto-Europe for more than 20 years!). "
" The whole team in Naples are always excellent with all their dealings with customers. "
NAPLES, IT - Reviewed by GIOVANNI - 10 December 2013
" help full staff "
ROME, IT - Reviewed by JOHN - 08 December 2013
" Everything worked fine thanks "
" Thrifty were efficient at check-in and return, but the car (a Nissan Micra) was a rather beaten-up tired offering. It had done 91000km, the carpet was worn through, outside almost every panel had damage and although it went along the motorway OK it sounded pretty "ropey" and I wondered somethimes if it would get me back to Rome. "
BARI, IT - Reviewed by DOROTHY - 07 December 2013
" The man at the car park was insistent and rather rude when we sugested we did not want to take a car which had been scraped by the previous customer so that the door was catching every time it was opened . The girl at the desk was completely charming and made up for him. However the new car was so tiny not even a small suitcase fitted in the boot. Not much good if we had been touring . "
ROME, IT - Reviewed by ROBERT - 06 December 2013
" I like Auto Europe because i get so much choice & good quotes. "
" Professional & accommodating service is excellent.. "
NAPLES, IT - Reviewed by ANTONIO - 04 December 2013
" Great service,it was worth the money, would have been better if someone was at the drop off point thou. "
" great service.. "
PISA, IT - Reviewed by RODERICK - 03 December 2013
" excellent service and brand new car "
PERUGIA, IT - Reviewed by PIERS - 26 November 2013
" Easy to book. Competitive price. "
" The car provided was faulty in that the dipped headlights did not work, so it was necessary to drive at night using the beam only. This is dangerous and upset many oncoming drivers. The car absolutely should have been checked before being let out and not let out in this condition. Claudio on the desk was very pleasant and apologetic when I reported the fault. I brought the car back on Wednesday, after 48hrs, but no one was there so I could not hand it back and ask for a replacement. This was a major problem throughout the week given that the days are short at this time of year. If I ever use this company again I will have to check the car myself before driving off. What if the brakes had been faulty? "
PESCARA, IT - Reviewed by VICTORIA - 14 November 2013
" The car had a scratch but i really enjoyed it. Thrifty were very nice to deal with. "
" Nice Fiat Panda which was nippy and good fun, although the tank was delivered more than half empty - a bit different to the usual full tank deal. It was fine to deliver it back empty although I doubt that ever happens. "
PERUGIA, IT - Reviewed by PAUL - 10 November 2013
" Good easy to use website. "
" Efficient, friendly service. Car fine even if the radio defeated me most of the time. "
PALERMO, IT - Reviewed by ALESSANDRO - 06 November 2013
" Excellent only company I use when hiring in Palermo Airport painless transaction until next time keep up the good work. "
PISA, IT - Reviewed by KONG MENG - 05 November 2013
" It's good that there is a website that compare rental prices rather than having to search individual car rental companies. "
" The car given was in a dilapidated condition. The interior of the car was dirty and no effort was taken to clean the car before it was handed from one customer to another. The exterior of the car was full of scratches and dents. "
CATANIA, IT - Reviewed by CAROLINE - 04 November 2013
" Solid service. "
" Couldn't find it very easily. "
BERGAMO, IT - Reviewed by CHRISTOPHER - 04 November 2013
" Having been charged half what Avis and Hertz were quoting, I was pleasantly surprised at the high quality of the car and the efficiency of the pickup/dropoff arrangements. All excellent, nothing could have been improved. "
" Having been charged half what Avis and Hertz were quoting, I was pleasantly surprised at the high quality of the car and the efficiency of the pickup/dropoff arrangements. All excellent, nothing could have been improved. "
ROME, IT - Reviewed by MARTIN - 29 October 2013
" Relatively easy booking process. "
" helpful staff, relatively easy pick up process and great car. Easy drop off with no dramas. "
BERGAMO, IT - Reviewed by ANTHONY - 27 October 2013
" Excellent communication at Bergamo airport. Transfer from arrival to car location also very good. A good standard of car upgrade albeit there were some superficial body scrapes on the vehicle. Overall the condition was good with a clean interior. "
" Staff communication was polite, thorough and extremely helpful "
PISA, IT - Reviewed by JON - 24 October 2013
" Very good. Easy to sort out. "
" Staff were polite and efficient "
CATANIA, IT - Reviewed by MICHAEL - 21 October 2013
" directions for return of hire car at Catania very poor. Joined several other hirers in the office car park requiring another circuit of the airport to find correct entrance. Other than that, very happy. "
" directions for return of hire car at Catania very poor. Joined several other hirers in the office car park requiring another circuit of the airport to find correct entrance. Other than that, very happy. "
VERONA, IT - Reviewed by PHILIP - 21 October 2013
" Booking all done through the internet, very helpful and efficient service, which included us switching our holiday dates due to changes made by our travel agent . Philip Craft "
" Fantastic, polite, friendly and efficient service both at pick up and drop off. Philip Craft "
NAPLES, IT - Reviewed by VICTOR - 18 October 2013
" everything is good "
" everything is good "
ANCONA, IT - Reviewed by MARK - 18 October 2013
" Excellent little car - Peugeot 208, I think. All good. "
" Very helpful and friendly young woman at Ancona - know her well know after may rentals with Thrifty. Always go with you, if poss. "
PALERMO, IT - Reviewed by MARJORIE - 16 October 2013
" every part of my experience was good and hassle free. "
VERONA, IT - Reviewed by ROBERTO - 16 October 2013
" easy to use value for money "
" hustle free "
TRAPANI, IT - Reviewed by ALI - 12 August 2013
" Easy to book and good value. "
" Very happy with the car - nice and new and shiny, and the pick process was very straightforward. "
BOLOGNA, IT - Reviewed by FAYE - 08 August 2013
" Made a couple of changes to the booking and the staff on the telephone were really brilliant. "
" The queue was significantly shorter than at other car hire places and the staff very friendly and efficient. The car was brilliant. "
OLBIA, IT - Reviewed by CHRISTOPHER - 05 August 2013
" Very easy and clear website. "
PISA, IT - Reviewed by STEPHEN - 22 July 2013
" Had an issue the day before with car booked had failed, but managed to rearrange last minute. A bit worrying for us but all ok in the end. "
" Quick service at Pisa and car good but was not very clean that was the only comment. Will use again. "
PISA, IT - Reviewed by ORAZIO - 10 July 2013
" EXCELLENT SERVICE. "
" NONE. "
PALERMO, IT - Reviewed by ROSSELLA - 10 July 2013
" The reservation process was easy and provided the necessary amount of information. "
" The check in and check out process were smooth which was good. There was a dent on the car that was present at the time of rental but I did not notice before taking the car out as it was under the door and it was not visible unless you stood well back from the car (I inspected the car in the car park and it was parked between two other cars, I did not notice the dent standing next to the car). It was not listed on the existing damages on the yellow card given to me but luckily it was on the system when I came back otherwise despite the excess free insurance they told me it would have been charged (and it would have been a major one). Better if the agent checks car with client present rather than give an incomplete list of existing damages "
PISA, IT - Reviewed by EDGAR - 27 June 2013
" Booking is straightforward. Pity you don't have better availability of automatic models. "
" On arrival at the service counter at about 14.30, we found a queue, but only 1 service clerk. We waited about 30 minutes. The people ahead of us had waited 2 hours. This is not an acceptable service level. The clerk herself was friendly and efficient and the car was in perfect condition. Return was problem-free. "
ALGHERO, IT - Reviewed by MARK - 25 June 2013
" Very smooth process, no booking issues, costs were same as outlined at time of booking "
" Was good other than the wait time for pickup which was ridiculously long (1.5hrs) "
TRAPANI, IT - Reviewed by PHILIP - 25 June 2013
" Good service easy to use and decent price "
" Very friendly team at airport. Disappointed in car change. "
BRINDISI, IT - Reviewed by MUNDIA - 25 June 2013
" Easy to order online and it was a good price for what we wanted. "
" Other than the 2 hour wait to collect the car in the airport, plus the 1 hour wait to return it, the service was good. The staff polite and apologetic for the wait, and the car itself was in very good condition. "
NAPLES, IT - Reviewed by JONATHAN - 20 June 2013
" The office in Naples was seriously understaffed. We had to wait 40 minutes to complete the contract for the car. "
" The office in Naples was seriously understaffed. We had to wait 40 minutes to complete the contract for the car. The car had significant body damage on collection. This was probably advantageous considering the standard of driving in the locality. "
PALERMO, IT - Reviewed by MARK - 19 June 2013
" Very good. "
" Great service with thrifty on arrival and drop off. "
MILAN, IT - Reviewed by ENRICO - 17 June 2013
" Offered an excellent service. Partly down to direct contact avoiding unnecessary sales at the desk. "
" Made an excellent offer through AutoEurope, had no direct contact "
PISA, IT - Reviewed by DAVID - 17 June 2013
" The service was very good and the car provided was also very good. The only fault was that the car was dirty inside and out when we picked it up. "
" The car needs to be clean inside and out "
BRINDISI, IT - Reviewed by SANDRA - 14 June 2013
" I have used Auto Europe for many trips to Italy because I find the service excellent and the cost much lower than other providers. "
" Very helpful and pleasant staff. "
PISA, IT - Reviewed by BARRY - 14 June 2013
" Auto Europe is consistently the best value and I would always use them. The website is easy to navigate. "
" Checking in process for the vehicle is slow. With modern technology it should be more speedy like check in at an airport. "
PALERMO, IT - Reviewed by MICHAEL - 11 June 2013
" Staff were very helpful and good at their jobs. The only issue was that we had to wait a long time for the correct papers to be put in the car but that was the only thing. "
" Staff were very helpful and good at their jobs. The only issue was that we had to wait a long time for the correct papers to be put in the car but that was the only thing. "
ROME, IT - Reviewed by DAVID - 10 June 2013
" Good service. I had to cancel a booking earlier in the year which did not incur any cost. This was one of the reasons I returned to auto-Europe. "
" Overall Thrifty was OK. My only criticism was the poor hand back process. It took a while to get my car checked and other people were allowed to jump queue. "
GENOA, IT - Reviewed by MICHAEL - 09 June 2013
" Everything went very smoothly. We were very pleased. "
" Everything fine. "
CATANIA, IT - Reviewed by THOMAS - 08 June 2013
" I was extremely satisfied by the service from Auto Europe/Thrifty. The car was a little bigger than I was expecting however it was very comfortable and performed well throughout my journeys. "
" As above. "
CATANIA, IT - Reviewed by ANDREW - 05 June 2013
" We have used Auto Europe a few times now and am happy with the ease of booking, service provided and value for money. "
" Car was new and in good condition. Service at Catania and Palermo for drop-off was efficient and courteous. "
BRINDISI, IT - Reviewed by JULIAN - 05 June 2013
" excelent service "
NAPLES, IT - Reviewed by ALBERT - 05 June 2013
" Tank was not quite full as it should have been Lots of dents and marks on the car, and i had to call the assistant to go ovr them all as they wer enot all marked on the documentation "
BRINDISI, IT - Reviewed by SCOTT - 04 June 2013
" Quick return services. "
" Slow rental service. "
ANCONA, IT - Reviewed by EAMON - 03 June 2013
" Very good service "
" Really friendly staff and very helpful "
PALERMO, IT - Reviewed by JACQUELINE - 28 May 2013
" Always use auto Europe, never have any problems. "
PISA, IT - Reviewed by MARK - 28 May 2013
" Always great service and value "
" Great service and location. The car was almost at the desk on arrival. "
CATANIA, IT - Reviewed by TERENCE - 25 May 2013
" Overall Auto Europe was good, and efficient but see comments for Catania Airport. Palermo drop off was very good. "
" The pick up area at Catania Airport was chaotic because all the car rental operators work from the same small building It would be great if there were different areas for different companies. "
PISA, IT - Reviewed by GUY - 24 May 2013
" I have used Auto Europe as a broker for my car rental needs since I first started traveling to Europe regularly 10 years ago. In all that time I have only been disappointed once, and that was due to a surprise deposit request by a provider. Prices and terms through Auto Europe are consistently better than through the providers themselves. "
" I have often used Thrifty for my domestic US rentals and have found them to be good value and good business providers. This experience was no exception. "
PERUGIA, IT - Reviewed by NEIL - 19 April 2013
" First class service from desk manager at Auto Europe in Perugia airport "
" Quality of service and rental car were excellent "
MILAN, IT - Reviewed by CRISTIANO - 18 April 2013
" Very profetional staff. I did change the riservation by phone, and they gave me straight away another solution. "
" As soon as I approaced the pick up point, I notice the remote control of the car was not working. Asking help to a member of staff, he reply to me to use the key (not profetional). , he was speaking with someone on the phone, calling three customers plus me waiting to collect the car, Stupid people, giving him such of silly problems, which I got mad same the rest of the customers waiting. At the end I had to upgrade the a class of the car, paying another 28 euros. I will use AutoEurope again, but I will be far away from Thrifty, Sicily by Car and Dollars (same desk and same company) "
NAPLES, IT - Reviewed by JOHN - 17 April 2013
" I really like the option of nil excess, it takes a lot of stress out of driving. been going to italy now for 6 years never had a problem, works for me!! "
" same desk for several companies, I have used before, so was on their system, their cars are at far corner of car park so a bit of a walk with bag,. car was new only 3000kms, service was ok, not brilliant but not bad. I will be happy to, and expect to use again. "
LAMEZIA TERME, IT - Reviewed by CHRISTOPHER - 06 April 2013
" Very good at getting competitive prices "
" Loved the Fiat 500. Very prompt and efficient. Very satisfied as long as no charges come through; there shouldn't be any. "
PERUGIA, IT - Reviewed by KEVIN - 02 April 2013
" The person at the desk in Perugia was probably the most efficient at handing over the car that I have encountered. Well done! "
NAPLES, IT - Reviewed by STEPHANIE - 24 March 2013
" It was the only website that made it clear about the excess liability and how I could pay extra to reduce it. Best price on car rental. "
" Efficient service. "
PISA, IT - Reviewed by ROGER - 19 March 2013
" Good efficient and no problems "
" OK no problems "
ROME, IT - Reviewed by CARLO - 08 March 2013
" Do not change the zero excess polices. In Italy, they are a must. I like website and I am pleased with selection of cars. "
" In the last 6 months I have rented from Auto Europe/Thrifty 3 times. In the next few months I have already booked another car and planning to book even more. Although I am satisfied with the rentals, I get a vibe that the service has very slightly deteriorated. First time I used the company, I was given a free upgrade - not too sure if it was part of the deal or just a nice gesture. Now it feels like here the cars are slowly getting worst and older. First time it was a brand new Citroen DS4, then a good Ypsilon and last still very decent Fiat 500 but with 60000 Km on the clock, squicky breaks and service light flashing on the dashboard. "
ROME, IT - Reviewed by PAUL - 26 February 2013
" Please make clear pick up is off site at Rome Fiumicino airport, where appropriate. "
" Car not very clean inside and smelt of cigarette smoke, otherwise fine. "
CATANIA, IT - Reviewed by KAREN - 24 February 2013
" Wonderful! Excellent booking system with good rates that facilitated the whole process. I will definitely use your highly professional and efficient system again. Thank you. "
" Overall very good. I did not receive a ticket for the toll booth and was soundly remonstrated by the toll booth operator who advised me that I should have been given one by Thrifty and charged me an extra fee. Other than that check in was very good. Check out was thorough so it took some time but was still very good. Thank you. "
TURIN, IT - Reviewed by IAN - 12 February 2013
" Clean cars before despatch Increase number of staff on the desk "
" Clean cars before despatch Increase number of staff on the desk "
BARI, IT - Reviewed by STEVE - 07 February 2013
" On initial choice of supplier the one way element was excluded but not obvious on the' front page' So I followed the order through to payment then it was rejected. As a fairly frequent user of auto europe Is there a system similar to that which I used to have with europcar direct where the records are kept on the system or a swipe card to shortcut the vehicle collection process.? "
" Very helpful bit of a queue at Bari for collection & our vehicle had 36,000 km on it but for the price did the job - regular trip to visit relatives "
PERUGIA, IT - Reviewed by MEL - 24 January 2013
" I always want cheapest overall hire and AE guarrantee this on like for like. No hidden extras. If achieving this they very occasionally have an issue with a cheap supplier they sort it efficiently at no cost to client. "
" Efficient basic service with friendly staff. "
BARI, IT - Reviewed by COLIN - 08 January 2013
" Helpful telephone sales person advised that if I rented for 3 days not 2 drop off would be free. "
" Took a while at checkin to confirm that because I had paid for 3 days rental I did not have to pay the drop off fee for coming back after 2 days "
MILAN, IT - Reviewed by JAVIER - 06 January 2013
" Best price always "
ALGHERO, IT - Reviewed by CRAIG - 26 December 2012
" Really good all round. Have not used AE for some time as found a slightly cheaper alternative recently but this was a mistake as although the up front price of teh competitor was cheaper the final price was siginificfantly more. AE service far outways the alternative so I will be sticking with you from now on. "
" Very nice friendly staff. Car was clean and tidy. "
CAGLIARI, IT - Reviewed by ALEXANDER - 26 June 2012
" Was kept waiting a long time on arrival. We did get an extra driver free to compensate, which we never used. It also seemed very busy @ drop off. "