THRIFTY MEXICO Car Rental Reviews

HERMOSILLO, MX - Reviewed by PATRICIO FRANCISCO - 08 August 2025

" Auto Europe is always looking to improve service and provides it with care and great prices. Thank you. "

" There was no thrifty signs at all at Hermosillo airport. I had to ask several rentcar providers and walk to the other side of the airport until one told us that HERTZ was handling thrifty business. At the counter, it took us an hour to be attended since a line had to be made because of HERTZ clients with a reservation. The pickup implied also a line, quiet smooth. On the other hand, the drop-off was fast and the transportation ready to the airport. Besides the lack of indication about Thrifty existing in Hermosillo's airport, the rest was acceptable. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CANCUN, MX - Reviewed by JUSTIN - 24 July 2025

" We have used Auto Europe for many years on and off and always have had a very good experience. "

" The process to get the car was too long after a long flight. The lady was not helpful and was more interested in selling us additional insurance for and extra $600. She was also not interested in servicing us and at times rood. We were also sent to reps who were selling hotels/time shares before we collected our car (another sales pitch after a long journey). "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CANCUN, MX - Reviewed by BEN - 27 November 2024

" see above "

" pick up was fine. quality of vehicle average (old car, worn, specific elements not wroking). Drop-off awful. Directions provided were wrong. Staff couldn't explain very well where drop off location was, and then driver took us to the wrong terminal and we need to pay $20USD for 3 min taxi to the correct one. (He originally wanted $50USD) "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 5

CANCUN, MX - Reviewed by GARY - 18 November 2024

" 100% peice of mind ... Thank you to all staff. "

" We were taken in a private shuttle bus to the car collection area where we were seen very quickly and politely. Photos of car were taken before I left and on my return. They were sent to me instantly too so very transparent and mind easing. I couldn't fault them. I accepted their offer of paying for the tank of fuel before hand so I could return the car empty and not be penalised for it like most other companies in other countries do. Car was spotlessly clean too and a new Dodge for 2 weeks for a couple of hundred quid was far cheaper than the taxis to and from the airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MEXICO CITY, MX - Reviewed by MURRAY - 18 July 2024

" Pleased "

" Horrible company to deal with. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CANCUN, MX - Reviewed by JULIE - 30 May 2024

" Auto Europe have been so unhelpful I've emailed and was told no refund as I didn't turn up then explained in email I couldn't turn up as flight delayed and desk closed at 7pm not 24 hours. Was told to fill in a form on the website which I did 8 days ago. Called today for an update as heard nothing. I got put through to the wrong department was told to call back and press option 2 but the customer service department only opens for 4 hours each day 9am to 1pm so if you're in a country with a 6 hour or more time difference you have to get up in the middle of the night to call. I've been hiring cars for nearly 20 years now first time using Auto Europe and I'm shocked at how awful the service has been. I'm going to keep trying until I speak with someone or hopefully after reading this someone will reach out to me. Doubt it though as the company seems pretty incompetent. "

" Flight was delayed 4 hours called Auto Europe to advise them that I would arrive late when I got to the desk at 11pm no one was there and the desk was closed. Since found out that the actually close at 7pm and not open 24 hours as stated on the voucher. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CANCUN, MX - Reviewed by DAVID - 25 February 2024

" Autoeurope themselves are fine and give plenty of choices "

" The hire car , MG, ran badly from start and had to be replaced. The replacement, MG again, also ran badly but made it back to airport "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 5

CANCUN, MX - Reviewed by ROSS - 24 November 2023

" We booked a thrifty car through auto europe and it turned out to be a terrible experience. "

" Our first vehicle had a fault with it after two days so we had to replace it. The replacement came and the Thrifty driver parked it in an illegal spot, so we got a parking ticket and our registration plate got take away by the police. We rang Thrifty and the customer service team said that the car as our responsibility and wouldn't take ownership at the fact that they parked it in an illegal spot. This meant we had to spend a day to find the place to pay our parking ticket off and then return the new car to Thrifty. We had planned to leave that location the day that we got the parking ticket, which we now couldn't so we had to buy two more nights accommodation until we got the situation sorted. All in all it ruined our holiday which we had spent a lot of money on all because of Thrifty. Not happy at all. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 1

CANCUN, MX - Reviewed by JOAO - 14 November 2023

" Always use Auto Europe. Very good support prior to travelling as I had read many stories about hiring a car in Mexico but I was pleasantly surprised. "

" Overall went better than expected but vehicle was old and clutch was very worn out. Car ran out of windscreen wiper fluid midweek. Rained a lot whilst we were there. Shocking how a rental isn't thoroughly checked out before hire. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

CANCUN, MX - Reviewed by ANDREW - 05 September 2023

" As above. "

" Staff were very helpful; took lots of photos of condition of vehicle. Allowed me to do the same and take my own. Didn't advise which fuel type but fortunately there was only unleaded and diesel to choose from and as diesel car owner I knew. Tried selling me additional cover and told me the policy I bought was only "90% cover" the additional amount was MORE than the original cost. They wanted me to pay an additional £400. Some advice about the local police tactics too would have helped as we were confronted by two aggressive armed officers at a checkpoint who told us the hire car company should have provided us with an "international pass". As we were unaware of the laws in Mexico and the demand of $3000 (£120) or faced with seizure of driving licence we handed the money over. I accept it's not the responsibility of the hire car company but some tips about driving in the area would have saved us £120. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CANCUN, MX - Reviewed by MICHAEL - 27 August 2023

" The whole experience was very smooth, efficient and stress free - thank you. "

" The whole experience was very smooth, efficient and stress free - thank you. I purchased the additional insurance because the basic provided very minimum third party liability and thought this was very expensive. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CANCUN, MX - Reviewed by MARC - 22 August 2023

" See the above "

" Collecting car lasted almost an hour at the counter with numerous extra offered (sometimes the same extra option was offered multiple times) "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 9

CANCUN, MX - Reviewed by ANDREA - 19 August 2023

" Auto Europe is very easy and reliable never had negative surprises "

" All good in general but the delivery of the car in Cancun was far too slow also the check in/return could be a bit expedited "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

CANCUN, MX - Reviewed by SARAH - 12 May 2023

" Overall very satisfied with our experience "

" Only thing I did not like was Thrifty charged my card with the deposit by mistake rather than place a hold on it, so when they refunded it at the end we lost out as the exchange rate went up. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

LOS CABOS, MX - Reviewed by STUART - 03 April 2020

" Was forced to pay DOUBLE the cost of the hire in Insurance charges when I returned the car. I tried to refuse, the police were called, so paid up or missed my flight home. AutoEurope agreed the charge was unnecessary. Despite many emails and phone calls AutoEurope have done NOTHING to resolve. I would not recommend, you are better taking car rental out with the providers themselves. Using AutoEurope has added 300 USD to the cost of my rental. "

" Thrify seem to operate on a different level to all other car rental companies. They charge for insurance you don't need justified using a US notice that cars driven from the US will need additional insurance in Mexico. I'm hiring a mexican car in Mexico, why do I need this insurance? I believe the term is extortion. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

CANCUN, MX - Reviewed by SERGIO - 09 January 2020

" The experience was awful. I bought all inclusive package online but at my arrival to the Airport in Cancun they charged me with 25 dollars per day for insurance to protect me for damages with my fault. No transparency. I will not consider this car rental anymore. "

" I bought all inclusive package online but at my arrival to the Airport in Cancun they charged me with 25 dollars per day for insurance to protect me for damages with my fault. No transparency. I will not consider this car rental anymore. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CANCUN, MX - Reviewed by PRADYUMAN - 31 December 2019

" Got charged again at the spot while picking up the car, even though booking said fully paid. Auto Europe exceedingly unhelpful. No phone lines in all of Mexico - have to call UK number for help "

" Got charged again at the spot while picking up the car, even though booking said fully paid. Auto Europe exceedingly unhelpful. No phone lines in all of Mexico - have to call UK number for help "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

CANCUN, MX - Reviewed by PAULA - 17 July 2019

" Awful experience "

" It took an hour and a half to issue the car to me. It was unbearable "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 3

CANCUN, MX - Reviewed by STEPHEN - 16 January 2019

" The Thrifty drop off was fine but the pick up was a very frustrating process. "

" After a 10 hour flight we went to the Thrifty booth in Terminal 2 to pick up our car. There was no one there and no indication of what to do (ie no contact number). Dollar share the booth and so we rang their number. They told us that we had to leave the terminal and walk to the Thrifty drop off office. When we got there we were then driven to the Thrifty car pick up office. We had booked an intermediate car as there were only two of us, but Thrifty didn't have one. Instead, we were given a very large Jeep SUV. This had no boot cover, which we needed. Eventually one was found. While we were waiting for this one of the Thrifty staff was persistently trying to persuade us to use one of the Mexican hotels in Cancun that he had links with. This was very irritating, especially as we were exhausted after the flight and just wanted to get to our hotel. "

Value for Money: 5
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

CANCUN, MX - Reviewed by JOHN TERRY - 23 November 2018

" . "

" . "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CANCUN, MX - Reviewed by LYNDON - 22 November 2018

" Worked as advertised "

" Car was mising wheelbrace on pick up. As it happens we had a flat tyre and needed to change it which was tricky. On returning the car we told them about new RH front tyre and they messed about for 25 mins trying to decide what to do about it. Barmy really cos they had a new tyre at our expense! "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 6

CANCUN, MX - Reviewed by KEONG - 21 November 2018

" Useful tip for car hire in general. ALWAYS take pics of the car with any blemishes before you drive away. Saves a lot of hassle and stress !!!! "

" Thrifty is very well run and efficient. Provides good service without any attempt at hard selling. Polite and helpful staff. Easy pickup and drop off points. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CANCUN, MX - Reviewed by ANNA - 12 November 2018

" Great staff at the airport and a very easy collection and drop off. Only issue was that we had to pay for the oil to be topped up in the car as it ran low after a couple of days driving "

" Great staff at the airport and a very easy collection and drop off. Only issue was that we had to pay for the oil to be topped up in the car as it ran low after a couple of days driving. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

PUERTO VALLARTA, MX - Reviewed by FRAY - 24 September 2018

" It was my best experience renting a car so far. We were very pleased with everything. Highly recommend. Very Happy:) "

" Everything was excellent with Thrifty, since the moment they picked me up at the airport till I returned my car. Lovely staff & very friendly! Highly recommend I would love to rent with thrifty again ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MEXICO CITY, MX - Reviewed by ANDREY - 22 May 2015

" According to the voucher I had zero excess rate but Thrifty said that I have this rate with Auto Europe (not with Thrifty) and blocked $1350 on my credit card although I chosen Thrifty because zero excess rate was offered. "

" According to the voucher I had zero excess rate but Thrifty said that I have this rate with Auto Europe (not with Thrifty) and blocked $1350 on my credit card although I chosen Thrifty because zero excess rate was offered. "

SAN JOSE DEL CABO, MX - Reviewed by RICHARD - 09 May 2015

" As much as l can say good things about your company l will not be using your company again as long as Thrifty is the third party. I found booking with you a pleasant experience. The price was a good price for my budget at the time of booking with you and taking out the added policy CDW Colision damage waver was a pice of mind for me. Yes l will say l was satisfied with the level of service l received. "

" On my arrival at Thrify I was told the l needed to take out insurance against any damages that might occur while on my vacation in Mexico. I was told that l would have to pay an extra £250 to cover this eventuality. So l paid, but on my arrival at my hotel 250 miles later l realized that Thrift had charged me nearly £360. So the total now £780 nearly l said to myself that l would take this up with Thrifty on my return. Back ta Thriftys l was told that the car had been damaged, so l went to look for myself and could not see any damage that hadn't, been listed. They told me the damage was on the inside of the car, wear and tear on the passenger side seat being the sole occupant l told them I found this odd that they would ask me to pay on top "

CANCUN, MX - Reviewed by MARK - 12 November 2014

" Very efficient "

" High mileage vehicles. First car had 63k on the clock, smelt of stale tobacco & steering was not very precise. I requested a change of vehicle and this was done without question. The VW replacement had 32k on the clock & was reliable & clean. Staff at all times helpful "

CABO SAN LUCAS, MX - Reviewed by MILES - 11 August 2013

" Good service and good value "

" Fairly slow service locally, but good car and exactly what I wanted. "

MAZATLAN, MX - Reviewed by GARY - 05 March 2013

" The lady working the desk when we collected and dropped off, was pleasant to deal with. "

" Job well done, however to describe Hotel Riu as central or downtown is a little more than absurd. "