THRIFTY NETHERLANDS Car Rental Reviews

LEIDEN, NL - Reviewed by DENNIS - 24 March 2025

" Easy to use your site as usual, and a good price thank you. "

" Very smooth transaction and pick up and drop off. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EINDHOVEN, NL - Reviewed by MARTINA - 06 November 2024

" After I finally found your office which had been relocated inside the terminal, I found my car finally and the car was fine. No problem. "

" there was no sign that your office had moved from outside to inside the Eindhoven terminal. I went all the way to car rentals but again no sign where your office was. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EINDHOVEN, NL - Reviewed by TRIJNTJE - 19 September 2024

" Online booking was good, actual car not so much. "

" Vehicle damage is obviously not being repaired which I'm sure you are charging other people for the excess. The class of car wasn't available and the upgrade wasn't an upgrade. It all seems a little off. Also put a sign up, not everyone knows thrifty is actually hertz, not a mention anywhere at the desks. We stood looking around then one of your competitors gave us directions. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

AMSTERDAM, NL - Reviewed by MICHAEL - 22 July 2024

" All good except for explanation and consistency of charges "

" All good until I got home and despite being all in order when I dropped off the vehicle was whacked with a £90 excess charge for the vehicle being dropped off late. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

EINDHOVEN, NL - Reviewed by RICHARD - 08 July 2024

" This has not put me off AutoEurope as I have always had excellent service, but I will look to avoid Thrifty and Hertz in future. "

" Check in was long, a lot of the information could've been provided prior to my departure which would have helped a quicker transaction at the counter. Upon moving to where I would collect the car and the key, we were made to wait a further 10 minutes before the car was dropped off to us. Considering this was a full hour after my hire was meant to start, it was poor that the car was not there and waiting for us. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 8

AMSTERDAM, NL - Reviewed by PHILIP - 16 April 2024

" Great all round service "

" Very easy collection and drop off, very good car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by WILLIAM - 24 April 2023

" See above. I thought I had booked unlimited KMS but limit was hidden on second page - invoices EUR 30 for travel to Belgium - pre-advised and then invoiced additional EUR 30 for going over KM limit and EUR 0.18 per KM - rip off! "

" Car stunk of smoke. Heavily penalised for going over 400 kms which I did not notice on first page of booking document. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 1

AMSTERDAM, NL - Reviewed by ZOE - 11 April 2023

" Absolute bargain, quick and helpful on the phone. All round a brilliant service. "

" The staff were quite rude and unhelpful, so it took us a long time to find the where the car was parked. After a long day and delayed flight this was the last thing we needed, "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EINDHOVEN, NL - Reviewed by PAUL - 03 February 2023

" I just did in the box above?? "

" Desk person very friendly and efficient. Both pick up and drop off very fast. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

AMSTERDAM, NL - Reviewed by WILLIAM - 05 September 2022

" No issues with AE but, Hertz are always looking to penalise renters... "

" Car was hired from Hertz obo Thrifty - Hertz are ok but charged me an extra day for return when traffic meant delay. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 5

AMSTERDAM, NL - Reviewed by CHRISTOPHER - 02 September 2022

" b "

" I did not expect the following charges: DAMAGE WAIVER (CDW/LDW) 28.00 A THEFT PROTECTION 28.00 A LOCATION SURCHARGE 59.58 A MOTOR VEH LICENCE FEE 15.00 A Also I thiught the charges for two car seats was extortionate CHILD SAFETY SEAT 72.00 A "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by PAUL - 22 June 2022

" No further comments "

" Overall Thrifty/ Hertz were fine. The car had a high mileage at 74,000 km. The fuel filler flap did not close properly. Otherwise the car was in a very good condition. I was also given a higher grade car in that i was provided with an estate rather than a saloon. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

HAARLEM, NL - Reviewed by JIM - 04 May 2022

" Very good rate and smooth process when picking up the car. "

" Everything was perfect other than waiting 15 minutes for one customer to be served. Only one member of staff present. However, he was ultra helpful when we realised I did not have my passport with me. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by SIMON - 13 April 2022

" Auto Europe was easy to deal with. "

" It took one hour from arriving at the car hire desk until I was able to speak to an assistant. All customers had prebooked their cars so it was obvious not enough staff were employed to deal with the peak in demand. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by PETER - 16 October 2020

" Excellent experience! "

" Excellent experience - noticed the car did not have unlimited mileage but it was not an issue. Would be better if that was made clearer when booking. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by CONSTANTINOS - 05 February 2020

" It would be nice to avoid the long walk back and forth at schiphol to pick up "

" Good value for money. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

EINDHOVEN, NL - Reviewed by SANJA - 21 November 2019

" Good service "

" The car smelled... "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

EINDHOVEN, NL - Reviewed by IAN - 25 September 2019

" As Q3. "

" Was dealt with quickly in the office arriving and on the return, my only minor point would be finding the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by WILLIAM - 01 September 2019

" Hertz staff disinterested at pick up on both desks. Car was dirty. "

" The car was not so clean "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 7

AMSTERDAM, NL - Reviewed by DAVID - 31 May 2019

" very good, quick service "

" na "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by WILLIAM - 01 October 2018

" No issues with Auto Europe "

" Arrival at Hertz desk in terminal to leaving with car was over 1 hour - too long. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 7

AMSTERDAM, NL - Reviewed by JONATHAN - 11 September 2018

" Good value for money car hire. "

" Generally very good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by WILLIAM - 10 August 2018

" average at best "

" Desk in Airport extremely busy, desk in car park extremely busy - took in excess of one hour overall to obtain car. Fortunately, I had time but normally i dont. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MAASTRICHT, NL - Reviewed by NEVILLE - 25 July 2018

" See comments above. "

" As Thrifty did not have a car available I had to make another reservation with Auto Europe. However, I have paid for this reservation plus the amended one and am still waiting for my refund. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

AMSTERDAM, NL - Reviewed by RICHARD - 13 June 2018

" No complains "

" The car was actually good, but it was dirty. I would like to rent it again. It was a KIA stonic which wouldn't be my first option. However I found convenient, well equipped and efficient. The car was very dirty inside and the return was very slow. I had to just drop the key without checkout to avoid any risk of losing my flight. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 5

AMSTERDAM, NL - Reviewed by JOHN - 09 June 2018

" Close to arrivals and departures. "

" Very good efficient and friendly service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by JOKE - 09 August 2013

" Extremely good value for money and the reservations team was very pleasant and efficient dealing with my query. "

" Friendly staff at Thrifty Hoofddorp & convenient location "

AMSTERDAM, NL - Reviewed by PETER - 31 July 2013

" Popped up on web comparison site so can't really offer further comment other than the price was good and there were no problems with the booking "

" A bit casual/off-hand at the desk but sorted quickly and effectively and on our way. Little Kia manual was great but I'd really like to see more automatics at a reasonable price added "

AMSTERDAM, NL - Reviewed by JAMES - 27 July 2013

" Very affordable. "

" Thrifty is a few minutes from the airport by shuttle bus but very good service. "

AMSTERDAM, NL - Reviewed by GLYN - 26 July 2013

" Price ok, but site at airport is worth paying extra for convienience of returns. Staff seem to all be students "

AMSTERDAM, NL - Reviewed by DAVIDSON - 26 June 2013

" HAD BOOKED A BB CLASS CAR (VW POLO) BUT ON ARRIVAL,WAS OFFERED TINY FIAT CAR. MAN ON DESK WAS KIND ENOUGH TO RING MANAGER ABOUT MY DISPLEASURE AND WAS SORTED OUT SWIFTLY,BUT TOOK MY TIME THOUGH. GRATEFUL FOR THAT. "

" GOOD PEOPLE. I MEAN STAFF. "

AMSTERDAM, NL - Reviewed by OLIVER - 01 June 2013

" Excellent upgrade to fantastically economical Seat Ibza economotion. "

" Good sensible and helpful staff "

AMSTERDAM, NL - Reviewed by STEVEN - 26 May 2013

" A user friendly site, which was very easy to select the choice of car and the process of payment. Very pleased. Excellent value. "

" We were staying at a Airport hotel, but soon found the Thrifty pick up point. A quick shuttle to the rental office. A very busy office, but they soon had us on our way. A very clean car was presented to us, and a scratch was highlighted to us and documented on the paperwork. On returning the car, it was returned early, but they accommodated ourselves, with no problems, and soon had documentation sorted and an instant shuttle back to Airport. Overall - Service excellent and would use again. "

AMSTERDAM, NL - Reviewed by ISAAC - 07 January 2013

" Good service and cheap prices! "

" Arrived to airport trying to follow signs to car rental but arrived to all other car rentals as Thrifty's location is far far from the airport and no signs whatsoever how to get there, we almost missed our flight, we asked directions of every single human we met but with no success even our gps didn't have a location point of interest under the name "Thrifty" or "Auto-Europe" until we noticed a number to call on the rental agreement that costed us a mint as we were on roaming and they could finally tell us the name of the road which wasn't even on the Navigator when we tried to search for that road, but luckily enough we remembered that there was a bp petrol station next to the car rental so that's how we found our way back "

AMSTERDAM, NL - Reviewed by XAVIER - 28 December 2012

" Great price as usual. "

" Located off airport with no indication of where/how to catch unmarked shuttle buses. Extremely slow pick up / return procedure. Staff were border line rude and had no concept of frequent flyer points. Car was smelly. Won't be hiring from them again in Amsterdam. "

AMSTERDAM, NL - Reviewed by JOHN - 26 June 2012

" very helpful "

" Location a bit difficult to find. "