Auto Europe
- North America
- Central America
THRIFTY PORTUGAL CUSTOMER REVIEWS
- 8
- 8.2
- 9
- 8.9
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
THRIFTY PORTUGAL Car Rental Reviews
Average Rating for Thrifty :
FARO, PT - Reviewed by ALAN - 18 September 2025
" Overall very satisfied "
" Very efficient pick up and then a speedy return. Also a better car than I had expected "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JEREMY - 17 September 2025
" The car was really good, but just over the top extras, that I think are nesscessary when driving in Portugal. "
" Very expensive for super cover insurance. That did not include the windows and tyres. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CHRIS - 27 August 2025
" Great experience checking in and out "
" All went smoothly, no unexpected add ons as we had experienced with another company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PONTA DELGADA, PT - Reviewed by ARTHUR - 19 July 2025
" I always use Auto Europe when I travel. With flights and hotels I prefer to book direct, but with cars, there is so much to go wrong and prices vary wildly. I can compare and choose what I feel the best with, and always know I can turn back to Auto Europe if I have any issues. "
" Extremely easy and car as stated. Happy customer :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by JOAO - 13 July 2025
" OK from autoeurope very poor from Thriffty "
" Car broke down, lied about time for recovery, had to get taxi to return to original pick up point where I expected a car ready, but they didn't even know about it. Lost 4 hours of my day and didn't even get an apology. Gave me an older car for rest of the hire. Tolls charges over several bills. Cannot wait for a final bill?? "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 5
FARO, PT - Reviewed by RICHARD - 24 June 2025
" I've used Auto Europe previously and found them very easy to use. "
" Quick and easy to deal with and the car was in really good condition and very clean when we took it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALBUFEIRA, PT - Reviewed by BRYAN - 12 June 2025
" Absolutely fantastic "
" A very easy collection on the day and staff were great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by CESAR - 08 May 2025
" Very good experience all around "
" Very good service from counter staff to the drop off friendly and efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 12 April 2025
" Exceptional with older customers "
" Used care hire for many best experience ever "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by RICHARD - 22 March 2025
" Excellent customer service. Website user friendly, making options clear and booking easy. "
" Very helpful staff at counter and drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
CASCAIS, PT - Reviewed by ANNE - 03 March 2025
" On the whole good. "
" I was due to collect the car at 11am. It was not there and I could not pick it up until 2.30pm. The staff were very apologetic and said I need not fill the tank up due to the inconvenience. I hardly used any fuel but at least the offer was there. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by JAMES - 11 February 2025
" Very good value. "
" They tried to get me to upgrade as they didn't have my original car in the garage. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 4
FARO, PT - Reviewed by THOMAS AIDAN - 01 December 2024
" Good range of options "
" Nice staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by RICHARD - 29 October 2024
" Always good customer service. "
" Car was 2018 so carried a lot of scars. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LISBON, PT - Reviewed by ALAN - 24 October 2024
" Very good rate, great service, all went well, good experience. "
" Good price, all ready for us on our arrival. Friendly staff. Very happy, all went smoothly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DOUGLAS - 12 October 2024
" 1st class service "
" Excellent y "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PHILIP - 11 October 2024
" Used Autoeurope for years and have usually experienced excellent service. "
" Within 50kms the vehicle had 'service required' warning light displayed and also tyre pressure warnings. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PORTO, PT - Reviewed by THOMAS - 08 September 2024
" As above "
" Great experience. Easy pick up and drop off. Staff really helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 04 September 2024
" Very happy - no issues "
" All good - efficient and easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALBUFEIRA, PT - Reviewed by IAN - 02 September 2024
" Excellent service all round from the Thrifty Team in Albufeira - Obrigado "
" Excellent service all round from the Thrifty Team in Albufeira - Obrigado "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ROBERT - 13 August 2024
" Excellent service from Autoeurope "
" Friendly and helpful service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 08 August 2024
" My booking experience with you was absolutely fine. The problem was with thrifty/ hertz as stated above. "
" I had a puncture and on return of the car I was charged for this. I pointed out that under their terms and conditions there was no charge for an accidental puncture. Despite this they told me the puncture was treated as an accident . I spent a lot of time trying to explain that getting a screw in a tyre was an accidental puncture but they would not listen. When I returned home I emailed a complaint to them and despite chasing them up I never received a reply apart fro an automated response each time saying they were dealing with the matter. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
PORTO, PT - Reviewed by PAULO - 22 July 2024
" Fantastic experience without accidents, car performance, good. Overall recommend company for car hire. "
" Very helpful teams at pick up and drop off points... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by TREVOR DAVID - 18 July 2024
" See comments above "
" We were delayed by almost 5 hours and tried to ring Auto Europe and got a message saying the office was closed. When I booked the car hire I spoke to yourselves and was told that you were open until 20.00 hrs We rang between 19:00 hrs and 20:00 on several occasions and you were not open. We then rang the Hertz number on our voucher to advise of our delay and the phone was never answered despite the voucher indicating that the Hertz desk was open until midnight. We also had family in Portugal constantly ring the numbers for Hertz and out of hours number for Auto Europe and the phone was never answered. When we landed at 03.30 am we had to wait in the airport until 06.00am until the Hertz desk opened and we were then taken by bus to the Hertz pick up point only to be told that our car was no longer available and it had been given to another customer as we had not called them to say we were going to be late. As you can imagine I was not happy as we had a record on our phones of the numerous call. We were then offered another vehicle slightly larger however had to pay an additional amount for this. As we had been travelling a long time with a delay we had no alternative but to pay the amount. I spoke to the guy in Hertz about our numerous attempts to call and he asked me what numbers we had been calling. I showed him the voucher and told him we had rang every number on the voucher including an out of hours number for Auto Europe which was supposed to be open until 22.00 hrs and he told me all of these numbers were incorrect and he gave me the number I should've been calling. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by KAREL - 20 June 2024
" Easy to book and good value "
" We had to wait a long time to collect the vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GLYN - 11 June 2024
" Overall, good "
" Has to wait 10 minutes even though nobody seemed to be doing anything. Customers were just being ignored. When I was seen to it was very efficient. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANCEL - 06 June 2024
" easy and good value "
" I was charged for Toll Access when booking it, I was assured if I didn't travel on the motorway this would all be refunded, my final invoice still has a day charged..but it's too difficult to know where to fight this one! "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
FARO, PT - Reviewed by IAN - 15 May 2024
" Excellent except for the E-toll service charge. "
" Only comment is that I was told at the counter that the charge for E-toll service would be removed from the bill if I didn't use the toll motorway. I didn't use the toll roads but the charge wasn't removed from the bill. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by CLIVE - 03 May 2024
" See above. "
" I had to wait about half an hour on arrival to be attended to. Not good at all. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by MARTIN - 20 April 2024
" Very helpful staff "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by LESLIE - 15 April 2024
" Very courteous and efficienr "
" Very efficient and courteous service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PETER - 11 March 2024
" I'm still waiting for a response to my email sent on Friday 8th March from Thrifty with regards to the $70 charge to add my wife as an additional driver, this was not explained at the time we picked up the car at the airport, there was no mention of the additional charge at any time by the staff member. "
" I'm still waiting for a response to my email sent on Friday 8th March from Thrifty with regards to the $70 charge to add my wife as an additional driver, this was not explained at the time we picked up the car at the airport, there was no mention of the additional charge at any time by the staff member. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOHN - 08 November 2023
" Very satisfied "
" Quick and efficient handover both collection and return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAIA DA ROCHA, PT - Reviewed by NICHOLAS - 30 October 2023
" All very good, car practically new. Good all round rental "
" Pick up was slow, but I think they were busy. Apart from that they were good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by AMARJIT - 29 October 2023
" Great, pick up and drop off both went well. Great vehicle and service, would recommend. "
" Fast, efficient service. Vehicle was in great condition. Absolutely no fuss experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KEVIN - 17 October 2023
" This is my third booking this year with Thrifty and it will not be my last. "
" Excellent service from Thrifty / Hertz.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by NIGEL - 13 October 2023
" Easy website to negotiate good rates "
" Good service no complaints this time "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALBUFEIRA, PT - Reviewed by G ANTHONY - 06 October 2023
" See above "
" Fast and relatively friendly service . Car was clean and well presented ! Was shown existing marks on an I Pad in the office which I would have preferred to have been shown outside in person ! But that's my only issue "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by CHARLES - 30 September 2023
" Excellent service let down by the car hire provider "
" Defective tyre on collection - not spotted by me in dark car park but fortunately captured on the photographs I took at the time, otherwise I could have been accused of causing the defect and charged. Drop off at airport - insuffcient parking spaces in the allocated car park so I had to leave it in the bay of another hire company which apprently caused all sorts of aggravation. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 2
FARO, PT - Reviewed by ANTHONY - 28 September 2023
" Straightforward "
" Pick up was good though some confusion over excess and what insurance cover we had , supposedly new vehicle had a lot of scuffs and scratches not all of which were on photos and severity of some more than indicated , staff seemed unwilling to capture more and upgrade level of existing ones . Drop off was poor no staff to take vehicle, staff unwilling to review and sign off return . Invoice received in Portuguese and indicates charges I have no idea what these are for , Vehicle was returned with full tank and no additional damage "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 7
FARO, PT - Reviewed by JOHN - 19 September 2023
" no omment "
" Staff were efficient and very helpful "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MARK - 18 September 2023
" Everything good except for collection of car. "
" 2 hour wait for car collection is unacceptable. I would not recommend Porto city Hertz or Thrifty to anyone. Unbelievably poor!!! "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by BARRY - 04 September 2023
" .. "
" .. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FARO, PT - Reviewed by RAYMOND - 19 July 2023
" As above "
" Very easy process. Friendly professional staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CASCAIS, PT - Reviewed by EDWIN - 17 July 2023
" The types of car selected and then offered can be different. They all fall into the same category but interior space can be significantly different. "
" The counter staff were fantastic. Really genuinely helpful. However the car on the voucher was a ford focus and we got a Renault Captur, not the same size of car at all. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUNCHAL, PT - Reviewed by JAMES - 08 July 2023
" I have used Auto Europe for many years and have always had good prices and good service. When I need to phone, the response time is always fast with a minimum number of "call centre" options and wait times. My main grumble about all car firms is the frustratingly long processing time at pick-up. Surely Auto Europe could help resolve this by providing information like phone number, home address and even passport details at the time of booking to save having to do this at the pick-up desk. I would be interested to hear your views on this. "
" The pick-up admin was slow - but then I have the same complaint with most Car hire companies! Otherwise efficient and friendly "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by ROBERT - 22 May 2023
" Auto Europe has always been my preferred option - easy to change your plans and no wait in trying to contact you. "
" Brief wait for other customers when checking in a short walk from the terminal. The car was available and nearby. As there is a toll road there was a small supplement when using - making it very easy. Return was also easy and quick. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by ERIC - 04 May 2023
" Easy book in and return no problems. "
" Professionally greeted and processed, even had the check in employee bring the rental to the front door. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by IAN - 24 April 2023
" No problems with autoeurope. "
" Provided an SUV when we had deliberately booked a smaller vehicle, and claimed it was the same class of vehicle, so would not provide the vehicle type we'd booked. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by NIALL - 21 April 2023
" no comment "
" I did not get the car I ordered which was an A class Mercedes Benz and I had to pay €200 extra to get an equivalent automatic car "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FARO, PT - Reviewed by COLIN - 05 April 2023
" Will always try to use Auto Europe. Great prices and efficient bookings "
" Very efficient. Will book again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STUART - 19 March 2023
" We have hired from Thrifty twice in recent months and on both occasions we have had great service and trouble free rentals. "
" From collection to return, we had a thoroughly enjoyable experience. Customer service was exemplary, efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by VASILICA RALUCA - 09 March 2023
" Best price, best service. "
" Fast return. Upgraded car option. Helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COIMBRA, PT - Reviewed by DIOGO - 20 January 2023
" Apart from item 3 above everything went ok and the staff at Coimbra branch was very polite. "
" Very unsatisfied with the drop off. I was charged of fuel when the car was handed to THRIFTY with the same level of fuel that I received. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
CASCAIS, PT - Reviewed by DAVID - 29 August 2022
" Would use again. Highly recommend "
" Very positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JOAO - 06 June 2022
" Used autoeurope before, never an issue. "
" Very efficient. Quick pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAIA DA ROCHA, PT - Reviewed by TSVETAN - 28 March 2022
" Aa above, I never received a single email from you guys to confirm the booking but my credit card was charged. Please refund my funds. "
" I made a booking over the internet for a vehicle, put all my details, including my credit card in the form, submitted it but got an error message. After I pressed "back" the application told me that there is an issue with my request as it asks for permission to travel to Spain therefore, you the provider, would have to get in touch with teh lcoal partner. And this is the last time I heard back from you. I didn`t receive any emails around the booking, but yesterday I noticed that my credit card has been charged. Can you please share this with the correct person in your company so i get my money back? Alternatively, send me what steps I need to take to get a refund if not done automatically to my email. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by KATHLEEN - 28 September 2021
" The booking process and the vehicle were fine, but the shambles at Lisbon Airport will put me off ever renting a car there again - although Europcar, Avis, Alamo etc were definitely more efficient at moving their waiting clients along. All the queues were completely unacceptable for a major airport. Hertz/Thrifty were easily the worst and there were a lot of very unhappy people - with good reason. We do not blame Auto Europe for the lack of organisation by Hertz/Thrifty, but we will never book an Hertz or Thrifty vehicle again. However, Auto Europe should be made aware of the dire situation at Lisbon Airport (which I understand is not unusual). "
" We had to queue for 2.5 hours to get to the counter at Lisbon Airport and then it was another half hour to complete the paperwork and pick up the vehicle. The car hire section of the airport was complete CHAOS but Thrifty/Hertz were by far the worst for queues and service. The vehicle, when we FINALLY got it was fine. The return was slightly better as the vehicle queue into the auto returns was long and slow but luckily we were guided around the main queue into the Hertz return section, which was not busy. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 9
FUNCHAL, PT - Reviewed by RICHARD - 13 December 2020
" Good price and service, got what I ordered at a good price. "
" Felt very safe with the Covid precautions used in dropping off the car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by TIMOTHY - 03 October 2020
" Easy online booking "
" Good value vehicle. Counter clerk a bit too keen to upsell which was annoying. Most annoying was a large deposit of around £1200 taken on credit card which is still showing as pending on my account several days later. Was told it would be unblocked straight away. Having to check daily to make sure the payment doesn't become finalised. "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
FARO, PT - Reviewed by THOMAS - 09 September 2020
" Very pleased "
" Staff very pleasant "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
CASCAIS, PT - Reviewed by ANA - 27 August 2020
" I have rented through Auto Europe numerous times and have never had a problem like this one and am sure Auto Europe will deal with my issue with the local retailer. "
" I need to speak to an adviser as they charged me extra rental although I got the car one day late and gave it in 2 days before. It makes no sense. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 6
FARO, PT - Reviewed by ALEXANDER - 22 July 2020
" Felt conned for 60£ cleaning fee, they wanted 100€ initially reduced after row to 60€. Beware the cleaning costs are not illustrated until you return vehicle "
" Did not have any cars left, so had to drive a giant van instead. On return they charged me 60€ cleaning fee for small amount of sand in van. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
PORTO, PT - Reviewed by MARIA - 21 March 2020
" Very good "
" I would recommend this company. Everything went smooth, kind very helpful. No wait at all. I will carry on using your services and thrifty "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by KASPARS - 16 March 2020
" Please hire cars with FULL INSURANCE. Otherwise absolutely dislike. "
" Experience with Thrifty is OK. "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by PAUL - 08 March 2020
" Great price for a fully covered hire. "
" Very friendly and helpful staff offered me upgrades but wasn't pushy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KIM - 24 February 2020
" Overall the car was lovely. My only disappointment was the add on at the desk for a question I'd been asked online. And the service without a smile. "
" The two things that have annoyed me are: The lady I dealt with at the hertz pick-up at Faro airport did not smile once. When I booked the car online there was a question. 'Do you intend to cross a country border?'. I answered yes. This made no difference to the price. But I was asked to pay a border crossing fee at the collection desk. Not good practice. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by FABIO - 12 February 2020
" Gostei mt "
" boa empresa "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by FATINE - 17 December 2019
" please see response 3. "
" I have been refused service at the car rental as I did not have a credit card available for the extra insurance I had added to the booking. I was ready to pay the excess by any means necessary but all was refused including the provision of the car I had booked even though the insurance was added as an extra service in addition to the car. I ended up lossing all the money I have paid for both services. the insurance as I could not supply with acredit card and car for what seems no reason as the support is yet to supply me with wording of the terms and conditions of thrifty that allows thrifty to not supply me with a car when not having the added extra (non-mandatory) insurnace on the car. I cannot help but feel to be victim of an elaborate scam. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PORTO, PT - Reviewed by PAULO - 28 November 2019
" Great service from auto europe "
" Very good but even though they accepted that the car was returned in perfect condition they still after 4 days haven't unblocked my credit card. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by GAIL - 17 November 2019
" No comment "
" The car we booked was not available so ended up with a free upgrade which then meant the excess was twice the amount and therefore more available credit needed on credit card which was £3500 which is ridiculous. The point in paying for full insurance should be more than enough. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 31 October 2019
" Pick up and Drop off was one of the better hire car experiences I have had but in between was poor. "
" Good pick up and upgraded to a high spec Renault Megan's estate. Day 3 has a puncture and took tyre to be repaired The repairer would not do it as tread depth was illegal as was other front tyre. Tried with help of hotel staff to contact Thrifty but was never connected to anyone who could help. Next morning drove to airport and after long wait and discussions they agreed to change car and gave me an old astra estate which within 1 km came up with a warning light to stop. Drove back to airport and after further long discussion agreed to change this car to a newer Astra estate. This was ok for the rest of the booking. However they did say I would have to pay for new tyres for the Megane. On returning the car at the end of hire the manager agreed that no charges would be made and the credit car block would be removed. The rest of the drop off was also quick and efficient and completed before the office officially opened. So a real mixture of bad and good. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ALBUFEIRA, PT - Reviewed by ALISON - 15 October 2019
" Very efficient experience. "
" Everything was very good however the although the staff were very efficient they were lacking in empathy. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by WILLIAM - 11 October 2019
" All went without a hitch "
" Car was almost new and in perfect condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by DAVID - 09 October 2019
" I'm being charged money on my credit card, weeks after the rental finished. It says HP Toll Lisbon. We paid for a toll transponder so why am I charged? "
" I'm being charged money on my credit card, weeks after the rental finished. It says HP Toll Lisbon. We paid for a toll transponder so why am I charged? "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LISBON, PT - Reviewed by MR JOSE LUIS - 04 October 2019
" I expected the car to have all essential controls as of a newest car. Was impossible to get an automatic as only 1 small one available or large ones costing far too much. Not in line with uk standards "
" You could not find reverse and first gear both were next to each other and were stiff and their was no sensors. We drove the car to the hotel and did not use it the whole 10 days returned with little milege used. Most dissatisfied. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 3 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 26 September 2019
" Prior to departure received Email saying to speed things on arrival please supply some additional information, however no matter what version or combination of my name or the reservation number or the booking number would your system recognise me or my reservation so my time was totally wasted trying. "
" The lady at the desk was notably uncommunicative, no eye contact, no warmth, robotic. In complete contrast to the guy at the next desk who was conversing with his customer (non Portuguese speaker)most amiably. On line I had requested GPS which said would be sorted at the Airport. She was unaware of this, did switch the car, no mention of charge, GPS was on the car but in the event was in German so totally useless. On return home bank debited £ 90+ which I assume was for GPS really have no idea but overall just seems underhand and opportunistic to increase revenue. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ALBUFEIRA, PT - Reviewed by ROBERT - 25 September 2019
" Great value "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MAURICE - 17 September 2019
" I had to re hire my car as my flight was cancelled and I couldn't get to Faro til the next day. I didn't receive a refund and indeed had to pay 70 Euros more for one less day of hire, all very unfair and no refund from Ryanair as "it wasn't their fault" "
" Reasonable company "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LISBON, PT - Reviewed by ROBERT - 16 September 2019
" Very straight forward. "
" Pick up was easy as was the drop off. Car was clean with the exception of an empty bottle of water which had been left in a door pocket. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MARCIO - 15 September 2019
" All went smoothly "
" Nice staff, good car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 15 September 2019
" Reasonable, we'll learn from our lessons "
" Collection from Montenegro - I tried to find out before we left (Yourselves and Thirfty) how to get there from the airport, I expected some sort of transfer but there's nothing. The Hertz staff were helpful and we ended up getting a lift with the car cleaners ! We picked up a second car on the Saturday that my wife drove, again booked from Montenegro. This time the depot was closed, it was some sort of public holiday in Faro. Amazing that no one told us on Thursday when we talked about getting a second car on the Saturday ! Had to join the queue at the airport and effectively wasted 90 mins. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by PAUL - 14 September 2019
" Great service.no problems will use again "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by STEPHEN - 14 September 2019
" Ok "
" Quick, efficient pick up / drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by LARRY - 10 September 2019
" Thiftyas it says is cheap. Poor service,poor car. Returning staff (Hetz) was rude and extremely unhelpful. There was one lady checking all the cars in, which were many, whilst 3 men sat in collection area doing nothing apart from one of them being unhelpful and rude. It was not appreciated. "
" Vehicle had so many scrapes it looked very bad as an advert for thirty. Took ages to get vehicle . Vehicle not very clean,was missing rear parcel shelf.......however they did find one. Looked like no one had checked the tyre pressure for ages. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 1 Condition of the Vehicle: 1
LISBON, PT - Reviewed by MARIO - 01 September 2019
" Upon calling your services the next day, because although you say you have a 24hours telephone service, we couldn't get hold of anyone until the next morning, and even then the response is was that you can only do anything at the end of the contract, which is completely ridiculous and pointless. "
" For the second time in a row, after booking with plenty of time, when I got to the counter to pick up my car, I was told they didn't have any cars available in the category that I paid for, than told me I had to go back next day to see if they had one available. I want to stress out that this is the second time is has happened! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 10
PORTO, PT - Reviewed by DAN - 22 August 2019
" Overall, great! "
" Car was great - lovely and clean and modern. The check in was relatively easy, although took a while. The person working at the check in desk advised us to buy Thrifty's insurance, even though I paid for the highest cover through auto Europe. I am yet to get back the large deposit (or 'hold') that was put on my credit card. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by CAROLINE - 19 August 2019
" AutoEurope have a very easy to use website working closely with many car rental companies. The whole process was stress free and quick. "
" Had a lovely welcome after a very early start which was lovely. We were upgraded to a larger car which to be honest made some of our driving around Maderia a bit stressful as a smaller sized car is easier for the multi storey carparks and parking in general. However, it was a lovely gesture and all passengers were thrilled. The GPS was not as easy to use as we had thought it would be so we resorted to using our google maps route finder on our phones. Would whole heartedly recommend using AutoEurope and Thrifty for quality and service at both pick up and drop off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 18 August 2019
" . "
" . "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by MICHAEL - 12 July 2019
" Auto Europe normally good, but don"t use Thrifty please "
" We were conned into an upgrade by Luish which turned out to be a smaller, under powered C1 automatic. We thought the additional cost was €50 NOT €315. He even answered the direct question, twice saying it was €50. We hire at Faro normally four times a year and will never use Thrifty/Hertz again. Luish was slick, very speedy but a total con man. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by SIMONE - 02 July 2019
" they are really professional and the car was really in good condition "
" well organised and kind employees "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SIMON - 30 June 2019
" Good "
" Overall a good experience. However syncromesh on 4th gear was faulty which made the car more difficult to drive. Surprising for such a low mileage car. In general the staff were friendly and helpful. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
FARO, PT - Reviewed by JOEL - 27 June 2019
" Satisfactory. "
" Too much sales pressure by the counter staff. It was unnecessary and stressful. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
FARO, PT - Reviewed by NICHOLAS - 25 June 2019
" Not good at collection, some mid communication somewhere down the line. Not good after a day of travelling. "
" A lot of "hidden" extras to pay and deal with on collection. Car with GPS appeared to be bit of a problem as they seemed unaware of the requirement. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
PORTO, PT - Reviewed by JAMES - 24 June 2019
" - "
" - "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LISBON, PT - Reviewed by JACINTO - 11 June 2019
" Booking was ok and prices good. "
" Waited 2 hours to collect the vehicle which is really poor. The staff were friendly and helpful but there weren't enough of them, a huge queue at the counter and the ticket system at the counter is abysmal. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by KENNETH - 19 May 2019
" No further comment "
" Bit unclear with credit card billing. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FARO, PT - Reviewed by ANTONIO - 12 May 2019
" it was as expected so keep up. "
" the vehicle was in good condition and it was quick the handling of the handing over the vehicle. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by ANTHONY - 24 April 2019
" Quick and efficient pick up and drop off. "
" After dealing with a very rude assistant from interent at Bololgna airport last year it was a delight to deal with the friendly staff from Hertz/Thrifty at Faro this time. "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FARO, PT - Reviewed by MARTYN - 01 April 2019
" Lovely friendly staff a pleasure to hire a car from "
" Very affordable lovely carmany thanks "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by CARLOS - 14 March 2019
" Always consistently good offers "
" Good cars and excellent service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by COLIN WALKER - 14 January 2019
" Extremely happy fantastic price "
" Excellent and such a good price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by SHEILA - 10 January 2019
" I have used Thrifty many times as the service is second to none "
" Fast, efficient and very friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by MANUEL - 02 January 2019
" Good no problems. "
" Was very good thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by TERENCE - 29 December 2018
" Perfect car "
" Great experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PORTO, PT - Reviewed by SOPHIE - 09 November 2018
" Comments above "
" We subscribed an insurance at the booking and we had to pay for another insurance at the pick up. This is not acceptable. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 6 Condition of the Vehicle: 7
FARO, PT - Reviewed by DAVID - 03 November 2018
" Easy to book with AE and collect/return at Thrifty/Hertz apart from small communication problem at latter. "
" Counter staff were pleasant, efficient and did not push too hard to sell extras! However, they did not point out that that damages, etc., were now reported by mobile phones. We arrived late and not possible to properly assess car and scratches, etc., only noted the next morning. Fortunately, we were staying only 2 kms away and able to return to your office the next morning to confirm all had been correctly reported. (Of course, it would have helped if we checked our phones more regularly!!) So, just a minor moan but one that could have been difficult/expensive. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FUNCHAL, PT - Reviewed by DANIEL - 23 October 2018
" Good "
" Very good - my car was upgraded and appreciated it! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FARO, PT - Reviewed by JAMES - 22 October 2018
" no comments "
" No comments "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LISBON, PT - Reviewed by ALAN - 31 July 2018
" Always happy with Auto Europe. Usually happy with Hertz/Thrifty/Dollar at Lisbon, but they really gave me a poor experience this time. "
" Waited over an hour for collection. Car was the most basic spec possible (not even a split fold rear seat!!!) and in poor condition. I had to go back to get them to mark additional damage that was not marked. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 4
FARO, PT - Reviewed by PAULA - 26 July 2018
" Very smooth booking and convenient for pick up/drop off. Great price for 4 weeks rental. "
" The car was very reasonably priced however to add another driver worked out very expensive! On previous occasions when booking with other companies we have not been charged at all for one additional driver! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LISBON, PT - Reviewed by DIYAN - 02 July 2018
" We have been using Auto Europe for quite some time now and will continue to do so. The process of choosing and hiring your car is very easy, you can see prices from various companies and choose what suits you best. We have never had any dealings with the company in case of a claim, so can't comment on that, but let's hope we won't have to. "
" We were ever so happy with the service and the car. We've read lots of horror stories about renting cars and were a bit nervous but we couldn't have been any happier. We used Thrifty but it turned out to be Hertz, who serviced us at the Lisbon airport. We arrived late because of a delay but was surprised we got the car we were promised straight away, it was instant, so quick. Car was brand new, there were few dents and scratches that were already marked on their system. We returned the car, there was no problem at all. We thought it will take some time to return it but it was all done in 5min. We are very, very happy and will continue to use Thrifty in the future. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
MADEIRA, PT - Reviewed by PETER - 29 June 2018
" Good website that enables you to compare the prices for different companies rather than just offering the cheapest "
" It was really Hertz rather than Thrifty. Generally very good. Nice car in good condition. I'd prefer a quicker checkout without the attempts to sell me a more expensive vehicle, excess insurance, a sat nav or a dubious fuel package "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PORTO, PT - Reviewed by NEIL - 28 June 2018
" Would recommend "
" Excellent service all round. Staff very helpful and polite "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10