Auto Europe
- North America
- Central America
TOPCAR SPAIN CUSTOMER REVIEWS
- 8.6
- 8.7
- 8.3
- 9.3
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
TOPCAR SPAIN Car Rental Reviews
Average Rating for Topcar :
LANZAROTE, ES - Reviewed by RAYMOND - 10 September 2025
" As in point 3 above overall i believe I had an excellent customer experience due to Topcar excellent customer service "
" Topcar are excellent to hire a car from,easy process, cars to suit your needs at competitive prices.Simple return process with quick reimbursement of any deposit would not hesitate to use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by SEAN - 29 July 2025
" Auto Europe have been fantastic on previous holidays and I will use you again. But Top car is a rip off and I would like to make a complaint please. "
" We booked a mid range vehicle and got a smaller one. Seat Ibiza. Counter staff said option of this or a van. He said to bring back empty at saving of 60 euros, but we still had 130km of fuel and tank capacity was 35L so petrol at 1.15 that works out to 40 euros. When I checked saving for mid range to economy it was £60. So not happy! "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LANZAROTE, ES - Reviewed by GERARD - 14 July 2025
" Just read my experience "
" Everything went smoothly from booking the car, collecting it and dropping it off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LAS PALMAS, ES - Reviewed by ROBERT - 03 July 2025
" All good "
" Excellent car but surprised at numerous small areas of damage and 54,000 km on the clock. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GRAN CANARIA, ES - Reviewed by ROBIN - 23 June 2025
" Lovely 7 seater and clean. Not a bit scruffy like some we have encountered before. "
" So easy from sart to finish. Offered insurance extra cover straight away. Child seat and collection was simple. Would definitely use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by MARC - 16 June 2025
" . "
" Car was overdue an oil service plus rear tyres less than the 1.6mm wear markers. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LANZAROTE, ES - Reviewed by MARC - 09 June 2025
" Very misleading advert spent extra money on a vehicle for a family holiday that wasnt as advertised but as usuall has the or similar tag. I was going to book the Mercedes GLB but decided to upgrade for the extra money to the detailed Range Rover only to find out at the airport it is an evouqe nof as detailed in the advert a full size vehicle "
" Very helpfull "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by BRADLEY - 25 April 2025
" Booking was very straight forward and documents provided straight away. "
" Car was ready and waiting on arrival and drop off was very smooth. Deposit paid on arrival was refunded within 48hours of return. All very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by PAUL - 17 April 2025
" Excellent. "
" Excellent. Exceptionally good staff. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by TIMOTHY - 31 March 2025
" I've been using Auto Europe for years - no problems. But my experience with TopCar was terrible. "
" The car I was given was almost a wreck. Every panel was scratched and dented. Bumper fixings were disconnected. All wheels were very scuffed. Exhaust was noisy. If I had not been in a hurry to get to my destination as I was running late I would have asked for a different car. When I complained about the condition of the car I was asked if I had taken photos and when I said yes, the staff member was no longer interested. When returning the car I complained again and was told, "Well, its a hire car (what do you expect)" This car should not have been offered to anyone. I paid the same as everyone else, I don't expect to be treated like this. I shall not be using TopCar again. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by DOUGLAS - 18 March 2025
" Kept informed of the pick up details, voucher etc. And timely reminders near the time. Excellent service , thank you! "
" A wait of over 1 hour at the desk on arriving in Tenerife, that was the only bad part of the deal. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by DAVID - 17 February 2025
" Auto Europe great, Topcar not so great "
" Car was a little shabby, many minor faults, also headlight kept failing. It served its purpose but not the best hire car I've ever had in Tenerife. Pick up took far too long over 1hr! and only 2 people in front of me. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by OLAF - 03 February 2025
" Wanted and booked a hybrid car. Apon arrival, a hybrid car was not available, was offered a manual car. We had to insist on a automatic which we finally got. But still not a hybrid as booked. "
" Wanted and booked a hybrid car. Apon arrival, a hybrid car was not available, was offered a manual car. We had to insist on a automatic which we finally got. But still not a hybrid as booked. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ANGUS - 28 January 2025
" Auto Europe were very competitive and professional excellent service "
" Excellent service no complaints "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by GRAHAM - 28 January 2025
" All good "
" Very easy pick up and drop off process with no hard sell at the counter. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
COSTA ADEJE, ES - Reviewed by GRAHAM - 19 January 2025
" Very poor - I would never use Top car again! "
" Rude staff at Topcar office. Outside of car dirty - had to get hotel staff to clean windows ! Lady at car hire office not interested! "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 4 Condition of the Vehicle: 2
LAS PALMAS, ES - Reviewed by DAVID - 18 January 2025
" As stated above, good value and a nice car. "
" After shopping around we found our booking to be of a good sensible price. Was shocked at the length of the queue at the airport, but this was probably because everyone else shopped around like us to get the best value car hire. The car was more than adequate for our needs and very up together. Would use again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by RAFAEL - 03 January 2025
" Good experience collecting and returning the car. No issues "
" Great car and good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by THOM - 23 December 2024
" refund the money or I reclaim though credit card company "
" you sold me the car on being a RANGE ROVER, and it carried a picture of a RANGE ROVER When I picked the car up it was a RANGE ROVER VELAR. A car that is a third of the price as a RANGE ROVER "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LANZAROTE, ES - Reviewed by IAN - 19 December 2024
" Very good polite staff and quick pick up and drop off The left handed gentleman at the greet booth was very efficient friendly and helpful as was the lady when car was dropped off at the airport. Definitely look to use top car again "
" Good greeting at pick up Car clean and tidy and soon found it. Bit of a lag in the auto box during driving but nice nippy spacious automatic Hyundai i10 Bit tricky finding the parking back at the airport but soon dealt with when we dropped the car off "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by STEPHEN - 16 December 2024
" The experience was not directly Auto Europe's fault however it was Auto Europe that I booked through and would have expected much better from one of your suppliers, having booked through you several times in the past without issue. "
" 2 hour queue to get the Car. Car Provided was smaller than originally booked, I booked a Seat Ateca or similar and Car Provided was Skoda Kamiq, desk staff lied to me and told me this was higher grade car than I had booked. The car provided hadn't been checked and had no screenwash, previous customers paperwork was still in glovebox and worst of all, after 5 days of having the Car the Brake pads/discs were worn to the metal and car was unsafe to drive, Topcar did eventually come and replace the car but only after 16 attempts to contact them and losing a full day of Car Hire. Absolutely shocking experience. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 7 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by PETER - 15 December 2024
" I have used Auto Europe many rimes and always frind then very good. "
" The information regarding where the Topcar office was situated was very confusing. We went to the return office in the car park only to be told we had to go the desk in the airport terminal. The car fine but had been cleaned internally and the windows, inside, were rather dirty. When we added my wife as the second driver it cost nearly half the cost of the whole 2 weeks hire on top of the original price. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
GRAN CANARIA, ES - Reviewed by CSABA - 14 December 2024
" I always use top car in Gran Canaria "
" The staff is very friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by STEWART - 26 November 2024
" Top car Top job "
" Excellent from start to finish "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by WILLIAM - 25 November 2024
" Not impressed with quality of child seats and help with transporting them to the car in comparison to other experiences and disappointed with attitude from Top Car with dealing with my complaint "
" I've delayed completing this feedback because I've made a complaint to TopCar because of their child seats. My children found them very uncomfortable. It also took 3 trips to the service counter to get a seat with all straps and padding. At no point did they offer to assist with transporting seats to the car. Disappointed as limited the use of the car on the holiday. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by ANDREW - 20 November 2024
" The booking process was good online, but we didn't deal with Auto Europe directly. "
" Staff very slow to serve people. More interested in chatting amongst themselves & ignoring customers waiting. On pick up, one staff member clocked off, leaving a huge queue waiting. On drop off, we were ignored for about 20 minutes & when we went into the office saying we needed to drop off, as were catching a flight, I found staff quite dismissive, telling me there was a member of staff outside. Meanwhile, 5 people in the office just chatting. The car itself was not cleaned inside & the baby seat from the previous customer was still in the car. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 4
LANZAROTE, ES - Reviewed by JEREMY - 17 November 2024
" Booking with Auto Europe was very straightforward "
" Desk staff rushed at airport when we collected the car and again at drop off "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by MARK - 13 November 2024
" Car was ready for us as soon as we arrived. "
" Easy to collect and drop off car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by SIMON - 13 November 2024
" There was a 1.5 hour queue to pick up the keys from the desk. I had already checked in online, is it not possible to just pick up the keys and go? "
" There was a 1.5 hour queue to pick up the keys from the desk. I had already checked in online, is it not possible to just pick up the keys and go? "
Value for Money: 8 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ALEXANDRU - 30 October 2024
" Smooth online process without any issues with the rental company on this ocassion. "
" Quick pick-up, a good vehicle in good condition and rapid and hassle free drop-off. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by JAMES - 26 October 2024
" The car was average but will never use Top Car again because of the large holding deposit and will be going on trip advisor to warn others and will contact Martin Lewis at Money Saving Expert so he can warn others at this ridiculous extra expenditure. The cost of the total hire was more than other more costly car hire companies "
" Having to leave such a large holding deposit was ridiculous. I have been hiring cars all over the world and never had to leave such a large deposit. Although it was returned, because of the exchange rates we did not recover it all and lost about £60 . "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 7 Condition of the Vehicle: 6
LANZAROTE, ES - Reviewed by MERVYN - 12 October 2024
" I reccommend Auto Europe all the time have used them for years they give a great service thats why i keep going back to use them. "
" I had no issues with the car or staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by JASON - 09 October 2024
" Very easy to hire car for holiday and ensure no hidden fees whenever you pick up the car "
" Good efficient service and vehicle "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ASHLEY - 08 October 2024
" Never had a bad experience using top car very clean. Nice car "
" A very smooth experience from signing the paperwork to collecting the car. Very impressed "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by ANDREW - 05 October 2024
" Very straightforward and easy. "
" Quick pickup with counter inside the airport and only one person before us. The lady who handled the booking was very efficient, but she forgot to tell us what to do to actually get out of the car park after 10 p.m! THe car was fine and i enjoyed driving it (nissan Juke) Finally getting back to Top Car at the end of the hire was very easy and no queue for handover and assessment. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LANZAROTE, ES - Reviewed by BRUCE - 29 September 2024
" First class quality vehicle and experience "
" Excellent repeat experience- always choose TopCar in Lanzarote "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by SIMON - 26 September 2024
" As above. Waiting to hear. "
" I have a query currently outstanding regarding another price I had to pay when collecting the vehicle. Ticket 3795531. Also the car was too small. We struggled to get our suitcases in there. Had a wait of over 2 hours. Very disappointed. "
Value for Money: 2 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 2
LANZAROTE, ES - Reviewed by MARTIN - 22 September 2024
" N/A "
" Good service from your staff .. Car was a bit older and scruffier than usual from your company I had to return to the airport office to get the battery changed on my remote "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LANZAROTE, ES - Reviewed by CHRISTOPHER - 17 September 2024
" Generally very good "
" Generally very good. Was asked to sign for car condition without seeing the car so I noted car was unseen next my signature. Generally the car was clean and tidy, but had a few minor bumps and scrapes. Returning the car was OK except parking spaces for returns was full. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LANZAROTE, ES - Reviewed by IAN - 10 September 2024
" Easy pick up drop off quick and easy paperwork at check in desk in airport "
" A very good price quick and easy pick up and drop off no problems "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by LOUISE - 09 August 2024
" Simple easy pick up and drop off with car close by to airport "
" Simple easy pick up and drop off with car close by to airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by SIMON - 24 July 2024
" Overall a good experience, quick pick up and easy drop-off. No issues other than it not being the car I ordered. "
" On the whole, it was very good. Didn't get the car I ordered "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by ANTHONY - 21 July 2024
" Cool "
" Car wasn't clean to a very good standard "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LANZAROTE, ES - Reviewed by DEBORAH - 17 July 2024
" Good value for money "
" Easy Collection/Pick up "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by SHANE - 09 July 2024
" Cars need to checked before going out. The carpet was loose in back of car and was not even attached to the floor "
" The car was in dire need of the tracking needing to be done as the car shuddered and pulled to one side when you were driving it "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LANZAROTE, ES - Reviewed by CSABA - 08 July 2024
" Usual customer one of the best service was in Lanzarote "
" Excellent service really good car suzuki vitra hybrid "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by BRUCE - 05 July 2024
" Clean new vehicle, good service, prompt return of deposit "
" Second time using TopCar via Auto Europe - great rate, great service and really good quality vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ANDREW - 02 July 2024
" Have used Auto Europe many times with no problem's "
" Quick pick up at Airport car in good condition "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by JEFFREY - 17 June 2024
" Very easy to book. Very good instructions. Wide range of suppliers offered "
" Quite a long queue and so delay at pick up desk. Car had a few dents but documented on agreement form. Had to drop off car earlier than arranged due to family bereavement - this was quick and efficient. Top Car contacted me by phone to query early drop off and subsequently arranged an early refund of insurance deposit - excellent service here. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LANZAROTE, ES - Reviewed by BARRY - 16 June 2024
" I had paid additional insurance when I booked the car online. Advised I had to pay another £50 when I collected the car. This was not stated when booking. "
" I had paid additional insurance when I booked the car online. Advised I had to pay another £50 when I collected the car. This was not stated when booking. "
Value for Money: 2 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ANDREW - 15 June 2024
" Great price, great service, already have another booking in place for September, hoping for the same positive experience again. "
" Very friendly, helpful and speedy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by PETER - 10 June 2024
" Overall positive experience and I would happily use Auto Europe/ Top Car again. I have a 3rd party excess policy, but it is always good to take a comprehensive video of the car especially with the condition of the side roads in Fuertaventura. "
" The overall experience was very good BUT the car had previous damage on the passenger side which only became apparent when the glass of the passenger side wing mirror fell out and I then noticed that the door was catching when opened and there was a crease in the side panel. I was by myself so didn't use the passenger door. Luckily I had taken a video of the car's condition at the start so that I could show that the damage was pre-existing, although there were no issues when I returned it so they must have been aware! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FUERTEVENTURA, ES - Reviewed by SHARON - 01 June 2024
" Smooth transaction, great price "
" Service great, but car wasn't right, the tracking was off, there were numerous dents and scratches on the car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
TENERIFE, ES - Reviewed by STEPHANIE - 26 May 2024
" Had to wait 2 hours in a queue at Top Car to get served. "
" We had to queue for 2 hours to get to the desk. When you know you have got lots of flights coming in you should have more staff. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by PETER - 26 May 2024
" As above used many times and always good. "
" Used Auto Europe many times and always good service and value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by GABRIELA - 21 May 2024
" Competitive offers. Easy to use. "
" There was horrendous queue at the desk when we landed. We decided not to queue as it would have taken hours snd pick the car next dsy. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LANZAROTE, ES - Reviewed by JOHN - 14 May 2024
" Great price . New clean car . All good ! "
" Very easy no fuss pick up and drop off . Credit card bond repaid within 2 days . Very relaxed , easy experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by GIOVANNI - 12 May 2024
" Very satisfied loyal auto Europe client "
" Quick pick up at airport counter. Top range Mercedes car with full kasco insurance at an amazing price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by DAVID - 05 May 2024
" please see above "
" picking the car up was great. and just what I ordered the car was clean and tidy I do think the tyrers needed more air?? Dropping off was not friendly at all but overall it was a great experience and I will be using them again. O and very fair price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MARK - 03 May 2024
" Web site a bit flakey re excess options "
" Very efficient collection and drop off. Car had quite a few cosmetic bumps and scrapes, but didn't affect the car doing the job for us. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LANZAROTE, ES - Reviewed by STELIOS - 01 May 2024
" The customer service was excellent. "
" Excellent service and phone response "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by MARK - 01 May 2024
" Very pleased with the staff on pick up and return "
" The car was not in a good condition with many dents, scratches and wheel trims missing "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by MICHAEL - 30 April 2024
" I have used auto Europe several times and they have always been good but top car need to up their game "
" The car was damaged when we received it. We brought this to their attention but they weren't interested. I still haven't received my refund 700 euros. The waiting time at the check in counter was an hour an a half . This was ridiculous. "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
LA PALMA, ES - Reviewed by RICHARD - 23 April 2024
" Best value, no problems at all. "
" Everything good. Didn't try to sell me insurance that I didn't need, unlike some companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAS PALMAS, ES - Reviewed by MARC - 22 April 2024
" Good communication. Good car. Quick return of deposit. Quick pickup "
" Very happy and would use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA PALMA, ES - Reviewed by CAROL - 21 April 2024
" Web site good, easy to use. "
" Details of damage to car incorrect, had to be amended by photo evidence. Tried to do this by phone/ text/ WhatsApp, they did not respond. Eventually at the end of hire when returning car, showed evidence to counter staff. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LANZAROTE, ES - Reviewed by ROBIN - 15 April 2024
" Overall very satisfied. "
" Service overall was excellent. The car was clean, well kept and reliable though a little old (there was a rattle on the boot door). Happy to accept that for the low price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by LLOYD - 14 April 2024
" Always use top car on our many visits "
" Quick and easy picking the car up and dropping off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by DAVID - 09 April 2024
" The collection process was less than ideal because of the faulty car. Unfortunately, no one spoke English (and my Spanish is limited), making the card issue quite challenging. "
" I was asked for my bank details despite the booking clearly indicating that a card was not necessary. One of the car seats couldn't be used due to a missing seat belt buckle, leading to a need for a replacement vehicle. The replacement car was a newer model and in significantly better condition. It took an hour to pick up the car and exit the car park. Returning the car was efficient and hassle-free. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FUERTEVENTURA, ES - Reviewed by PAUL - 08 April 2024
" Easy to book online. Good experience with the car, no problems. "
" Nice car no problems. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LA PALMA, ES - Reviewed by MICHAEL - 31 March 2024
" used autoeurope many times never had a problem "
" everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by HUW - 29 March 2024
" Overall no issues and everything went well! "
" Provided with an upgrade to a Citroen DS3 air cross. Quite a nice car but had quite a few dents and scratches for a 27k km car. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
LANZAROTE, ES - Reviewed by CHRISTOPHER - 29 March 2024
" We are new to Auto Europe, but so far we're happy with the service, and the prices are competitive. "
" All went very smoothly. We've used Topcar before and they've always been easy to deal with and quick at the car pick-up process "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by WILLIAM - 26 March 2024
" I guess it's my fault for choosing you / Top Car.... "
" 45 minute wait at the airport counter... petrol reading inaccurate. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by CHRISTOPHER - 21 March 2024
" Great "
" No dramas "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by PETER - 18 March 2024
" The website is easy to use. "
" Although I thought that I had paid for additional insurance when I made my booking, I still had to pay for more to release the vehicle. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
GRAN CANARIA, ES - Reviewed by JOHN - 17 March 2024
" Excellent and easy to arrange. I have now used Auto Europe on many occasions and always found them first classs. "
" Very efficient and friendly staff. Collection and drop off was the easiest and quickest I have experienced with any rental company. Car was in as new condition and spotlessly clean. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by YVONNE - 17 March 2024
" Long que at collection point but as the cars were cheap I can see why over an hour to wait! "
" Long que at collection point over an hour wait but cheap car after all "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by GRAHAM - 16 March 2024
" As above "
" The booking staff numbers were insufficient for the number of customers collecting their vehicles, this led to a long delay. The interior of the car was satisfactory, but the exterior was very poor. Almost every panel of the car was dented, scrapped and in terrible condition, the rear bumper was completely cracked in one place. The return and check of the vehicle was very quick and completely satisfactory. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
FUERTEVENTURA, ES - Reviewed by NICHOLAS - 10 March 2024
" Most good, had to top up washer fluid which was a surprise but checked oil etc... whilst bonnet was up "
" Not too pushy with additional insurance cover which makes a refreshing change "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by IAN - 05 March 2024
" A very good experience. "
" A very good experience with friendly and helpful staff. A very good quality car was provided. Perhaps better signage could be provided for the return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by PETER - 05 March 2024
" Great car very friendly staff, overall a good experience. "
" Drop off was a bit challenging as I was given no instructions how to access level -1 or that I could use car park 1 to drop the car off, so had to make a phone call after parking in car park 1 to ensure we were in the right place. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by GARY - 14 February 2024
" Easy to book and lots of choices "
" The deposit is taken and not just held, as any other hire car firm would. This results in an overseas transaction fee being charged by your bank, also there's a discrepancy in the exchange rate. After fees and the exchange rate I paid an extra £50. I'll never use topcar again. Also after a very long wait at the kiosk we walked to the car pick up desk to pick up the keys, only to be told the keys were back in the terminal. I refused to walk back and had to wait for half half an hour in the heat with no offer of a drink until the problem was resolved. Never again. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by TEODORA - 14 February 2024
" Great "
" Great "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by LEIGH - 11 February 2024
" Service was fine, once I had returned to the airport to exchange the car. "
" Car initially given was quite worn out. A maintenance spanner regularly flashed on the dashboard. Had some problems getting in touch with Topcar, so drove back to the airport. Airport staff quickly exchanged the vehicle. No problems with the new vehicle. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 3
TENERIFE, ES - Reviewed by STEPHEN - 11 February 2024
" Because that is not a topic of conversation. The only time to discuss a specific car rental experience is when things go wrong and the service is poor. "
" Because it's not a topic of conversation "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by MICHAEL - 07 February 2024
" Easy process to pick up and drop off vehicle "
" Good reliable vehicle "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by JANET - 06 February 2024
" Excellent all round "
" All very easy. Special mention to the person who we returned the car to. I had fractured my ankle whilst on holiday and he drove us to the departure door. Very kind of him "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DAVID - 05 February 2024
" - "
" The Top Car booth in the airport has a window into the baggage arrival area but was not open. It was open when we were queuing in the main arrival area. An airport issue is that the signs to the car rental only points to the pick up area and not to the desk area, This is frustrating as this only becomes clear after going to the pick up area and then having to return to the terminal "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by PAUL - 03 February 2024
" Straight forward no nonsense "
" Straight forward no que pleasant experience for a change "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ROGER - 31 January 2024
" I have used your service for many years ( except during Covid) and not had any problems. I phoned your customer service but they were unhelpful. "
" Using your website, which I have done numerous times before, I selected an automatic car. On arrival the car was a manual. The staff at the pickup point were ill mannered and unhelpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by JAMES - 31 January 2024
" See above, all good. "
" The best car rental experience I've ever had, super helpful friendly staff, no pushy upselling, and a superb vehicle (a DS3 Crossback, I liked it so much I've just bought one) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by JOHN - 21 January 2024
" Easy and good value for money "
" Great car. Waited too long at collection desk due to rude staff "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LA PALMA, ES - Reviewed by PAUL - 02 January 2024
" Easy to book, price very reasonable and the hire company were very easy to deal with. Overall a good experience and I shall use Auto Europe again for my car hire. "
" Easy pick up from La Palma airport as they have a desk right by the baggage reclaim in arrivals. We got upgraded, which was nice, and the car (Dacia Sandero Stepway) was ideal for our needs. I think they were quite busy as the car hadn't been cleaned before we took it, but that didn't worry us as it wasn't overly dirty. Return experience was even easier as a TopCar member of staff was in the car park when we returned and he just took the key from us after enquiring whether we had experienced any issues. Our deposit was refunded within a day or two without any problem, so overall a very smooth experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by GEOFFREY - 29 December 2023
" Easy to book "
" All good, no problems. Deposit refunded very quickly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by TERENCE - 25 December 2023
" I am still waiting for my car deposit to be unblocked despite returning car in same condition as received and the rep for Top Car confirming that all was well with car returned. I tried to phone Auto Europe only to be met with a voice machine stating office closed with no other method of contact or when office hours were other than to contact by email to which I am still waiting for a reply. "
" Took ages in a queue to see staff and get car processed, staff very slow and kept leaving for breaks despite there being massive queues, car was not in great condition with a number of external scratches; try a a more reputable company and don't use a broker like Auto Europe "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 6
LAS PALMAS, ES - Reviewed by AMIE - 22 December 2023
" You provided no support whatsoever when I queried the excess deposit. As the company I booked with I was disapponted you didn't support in me contacting the company. "
" The €700 excess deposit which I presumed was just held/pending was refunded at a ridiculous exchange rate which ended up costing us over £45! So this made the car hire more expensive than other companies. Not happy. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by PATRICK - 20 December 2023
" Very happy with Auto Europe and Topcar, it was stress free arranging the booking and picking up the car "
" Very smooth and quick pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS PALMAS, ES - Reviewed by TONY - 20 December 2023
" All went very well "
" All went very well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by RUSSELL - 18 December 2023
" No more comments "
" The staff and the car were acceptable in many ways. One flaw was that they did not "block" the 700 Euro deposit on my credit card as would normally be expected. They took the money and then refunded it a few days after we returned. This meant that our bank charged us £18 for the transaction which was a nuisance. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by NEIL - 14 December 2023
" Useful email updates before and during the rental "
" Simple, convenient and efficient service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by SEID - 07 December 2023
" As I said before I. "
" Very nice and easy to make it. Only problem was I had got wrong car. But it was still good. Drop off was even better than picking up. I will use their services again. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LAS PALMAS, ES - Reviewed by FATIMA - 03 December 2023
" Easy to book and transaparent in what you are paying for. "
" The staff are friendly and speedy in their service, however, if you have taken insurance separately and not with Top Car, you have to pay a deposit insurance excess of 900 Euros (refundable on return). When you collect the car they do not walk round with you to check the vehicle, instead you have to sign the paperwork, are handed the keys before being directed to the car lot to pick up your car. We landed late at night, so although we were given directions, it was a while before we could locate the car. Further, you are told to take pictures of the vehicle before you leave but the car lot is poorly lit. Upon return, you park the car at the same car lot in any available bay in the Top Car section. It is important to note that staff do not come out to check car with you and say they will contact you after you return home if there are any problems. It is best to take the car to Car Rental area 2 where there is a designated 'return car' section in the basement level, where a Top Car representative will check the car over and then stamp your invoice to say the deposit refund will be processed in a few days. It is worth the time to do this to ensure you do not have any hassles after you return home. "
Value for Money: 10 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by JANE - 26 November 2023
" Very good "
" Very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by JOE - 18 November 2023
" Easy collection, easy drop off, and a good vehicle. Just beware that, unlike AutoRessien, a big deposit of 900€ in my case was needed. Dropping off keys was at the small officer near the car park, so was very close to drop off. "
" Easy collection, easy drop off, and a good vehicle. Just beware that, unlike AutoRessien, a big deposit of 900€ in my case was needed. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LANZAROTE, ES - Reviewed by JEFFREY - 15 November 2023
" As always autoEurope provided the cheapest car hire price and it is a case as I use you three times a year and I've never found anyone cheaper. Look forward to doing business with you again early next year. "
" Top car are on the top floor of the Lanzarote airport car park, the car was okay. Citroen C3 been through the wars, though many marks and dents, but perfectly adequate. Only issue was no washer water, prove a problem, but easily sorted would've thought it was something they would've checked, but looking at the dust under the bonnet, I don't think ever checked. The best thing about top car, if you don't have to negotiate the very narrow car park exit entrance that you do with many of the other hire companies, it's easy to drive out easy to drive in a much better place.to get to the departures entrance. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by MICHAEL - 15 November 2023
" All good thanks "
" Great car and easy to collect and drop off, would have liked the receptionist to be a bit more helpful all I got was car is in car park at the top no number or where? "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by PETER - 13 November 2023
" Overall a great experience but maybe, if you know you have a lot of bookings on a certain day and time, make sure you have more staff to keep the pick-up queue working more efficiently. "
" I found the staff very helpful and friendly and was pleased with the Audi provided to us at that price. It had a well tuned engine with enough power to carry four of us up the mountain road through Femes to and from the airport and was good around town. There was some scuff damage on pick-up which I pointed out to staff. They said they already had photos but were comfortable that I took my own, as well, and therefore there were none of the awkward conversations you can sometimes get with other providers, when you return a car exactly as you found it (but they think otherwise) Very hand location in the airport car park and even on the same level as departures when we handed it in, so straight through to baggage drop from there. Check in queue was quite long, however. Obviously a popular choice. Nevertheless Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by COLIN - 12 November 2023
" Car was badly in need of a clean, particularly inside. "
" It was difficult to locate the proper car hire counter! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LAS PALMAS, ES - Reviewed by SIMON - 09 November 2023
" We had a great car, really fun to drive. The only downside is the long queue to pick it up. "
" Why does it take so long to pick up a car? I have already given all my details when booking. Surely all I need to do is show my driving license and credit card then go. "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MARK - 07 November 2023
" Liked the variety of cars & choice of operators, easy to compare on one visit. "
" Easy to deal with, quite quick check out. Car had a scratch on it down one side, however noted before we left. No more damage on return, deposit returned in full, easy transaction on return. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by KEVIN - 26 October 2023
" Very good & straight forward booking "
" Very efficient service for both collection & drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by JEFFREY - 25 October 2023
" Quick and easy check in to receive the car and equally a professional return "
" Quick and easy check in to receive the car and equally a professional return "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by STEVEN - 23 October 2023
" Car pick up and drop off was very easy. I was offered the additional insurance, which I took for the first time ever, but £120 for 14 days seemed reasonable given that it was an expensive car. When I dropped off the car, the lady at reception said that there was no need to check as I had paid for the additional insurance - albeit there were no bumps or scrapes. I was in Seville in July for 2 weeks and had to pay a compulsory extra £400 for insurance which I wasn't happy about. The car was no where as near as the DS Hybrid (a French Citreon / Peugeot combo). Would use this company again. "
" Lovely car, for a change - a DS Hybrid (never hear of it before, had to Google it). Have been driving in Tenerife for 15 years and definitely one of the best 2 or 3 cars I've ever picked up at the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by DAVID - 22 October 2023
" We got a free upgrade but wouldn't like to see what we would have got seeing as the upgrade was inferior to what was actually booked "
" Alarm consistently going off regarding the car needing a service!! Had to pump up tyres as low pressure alarm consistently going off!! "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
LANZAROTE, ES - Reviewed by DANIEL - 21 October 2023
" Efficient "
" Slightly smaller car than expected "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LANZAROTE, ES - Reviewed by BHARAT - 15 October 2023
" Usually rental companies try to sell you extra insurance you don't need - Topcar realised we had it, didn't pressurise us and provided a nice, clean car. "
" They were the best - no hassle, very efficient, no haggling. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by TIMOTHY - 14 October 2023
" Excellent, would use again. "
" Excellent experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by KEITH - 14 October 2023
" All good. "
" All good fantastic service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by NOEL - 14 October 2023
" I have used Auto Europe several times and always find the customer service to be excellent. "
" Pick-up was smooth, I found the car in the parking bay and it wasn't in good condition, lots of dents and 75,000 + miles on the clock. My mind went back to the check in process and the guy said "you paid for full cover so don't worry about checking the vehicle because if you damage it it doesn't matter" That made me feel like if you pay extra for peace of mind you will be given an old, damaged car so it doesn't matter. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by STEPHEN - 10 October 2023
" Always easy to book the car you want and like the no quibble cancellation policy. "
" We collected the car at approx 9pm on the Friday after a long flight and we were tired and wanted to get to our accommodation. We drove 20km to our resort and parked the car and didn't use it again until the following Friday when I started the car I noticed that the fuel tank was half full when it should have been completely full. We spent the Friday touring Tenerife and filled up the car when we took it back. I did not mention it to the guy who checked the car over (all ok) as his English wasn't that good and my wife who disabled needed to get into the airport. Maybe I should have made a compaint but there was no way that I could prove it. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ALEX - 10 October 2023
" . "
" . "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
LANZAROTE, ES - Reviewed by JONATHAN - 07 October 2023
" Great service throughout "
" Very good service and friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by ALAN - 06 October 2023
" Yet again all very easy and quick from booking to collecting to returning. I will definatly use Top Car again and have no problem with recomending them. "
" Yet again all very easy and quick from booking to collecting to returning. I will definatly use Top Car again and have no problem with recomending them "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ANN - 03 October 2023
" As I left a 700 euro deposit and didn't get back the whole amount I would not recommend going through a third party ever again. I should have received back to my credit card the same as they took for the deposit. This is misleading selling in my opinion and I would never do this again. "
" The major problem I have with Top Car was the 700 euro deposit on my credit card. It took 3 days to get the refund on my credit card and I am £43 out of pocket. I don't know if this is because of the exchange rate but this is totally unacceptable. I should have got back exactly what I left as a deposit. I will not use them again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by ALASTAIR - 02 October 2023
" Booking with AutoEurope was straightforward and hassle-free. "
" Very easy and trouble-free car rental experience with TopCar. Car quality was great and customer service was outstanding. I will definitely use them in the future for car rental in Gran Canaria. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by DESMOND - 28 September 2023
" Have arranged car hire through Auto Europe for many years without any problems, "
" pick up and drop off very easy, All staff had a pleasant manner, "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by TIMOTHY - 18 September 2023
" Just brokers so what can I say. "
" Clean car with less than 10K on the clock. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by BRUCE - 10 September 2023
" First class service and well presented and maintained vehicle "
" Upgraded from T-Roc to Tiguan - well presented and easy departure and return at Lanzarote Airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by CHRISTOPHER - 09 August 2023
" Easy to pick up easy to drop off lovely car "
" Very good service lovely car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by GARY - 06 August 2023
" Nice clean well spec car, no delay picking up, however dropping off was concerning as no-one present to meet you and not enough spaces at the airport so customers just abandoning cars not in bays "
" Nice clean well spec car, no delay picking up, however dropping off was concerning as no-one present to meet you and not enough spaces at the airport so customers just abandoning cars not in bays "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by NIRAJ - 27 July 2023
" Easy and free cancellation process, zero excess options. "
" Long queues to collect car and initially offered a lower group of car but issue was resolved afterwards with a decent quality car given. Quick drop-off and staff were friendly "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by JASON - 24 July 2023
" Free cancellation 48 hours before pick up is awesome. I booked way in advance and could then monitor prices. Cancelled and rebooked saving £50 "
" Nothing out of the ordinary for a Tenerife rental. Only 3/8 in the tank at collection is a bit annoying when it's a full to full policy "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by MALCOLM - 14 July 2023
" Poor "
" Told at desk that the car would be ready in 10 minutes. It was being cleaned. When arrived at the pickup point I waited a further 40 minutes for the car to be readied. Apparently they could not find the car I ordered (BMW X1) or the other car of the same category shown on your website(Citroen CS4). I was offered an unprepared mini countryman (dirty). The staff at the pickup point desk were unprofessional, unsympathetic, or appreciative of the needs of a disabled person. "
Value for Money: 4 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 8
LANZAROTE, ES - Reviewed by NOEL - 13 July 2023
" Efficient collection and drop off at Lanzarote. Nice motor. A lot of scratches on the paintwork! "
" I had no issues with the vehicle but it's exterior condition was poor with scratches on every surface and the undersill. While still I have to knock off a point from the good value rating for the poor condition. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by STEPHEN - 05 July 2023
" Once the issue with the above damage had been sorted everything else was great as the car was bigger than I thought I was going to get originally. This issue was with Topcar and not Auto Europe as always you are very good. "
" The car had damage that was not declared on the paperwork. I had to point this out to TOPCAR who amended the paperwork. There was a £450 excess and if I had not found the damage I would have been liable and had to pay the £450. Apart from that it was fine. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FUERTEVENTURA, ES - Reviewed by STEPHEN - 02 July 2023
" Great experience. Good communication thank you I hope to use your service again later in the year are you able to offer me a generous discount on my next booking? Many thanks "
" This was a great experience. I have not always been impressed by Top Car in the past. This occasion was very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by SIMON - 29 June 2023
" Not impressed. Took ages at airport and had hidden costs "
" No idea Auto Europe was not my actual booking and was a sub contracted company in Top Car. Got hit for additional insurance costs I thought were all in. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by MARK - 19 June 2023
" Booking was easy, price was great! "
" About 45 minutes queuing at 'in terminal' desk, and once I had paperwork I then had to wait again at the collection point because my car was being cleaned. After about 15 minutes they swapped it for another car (same type) that had been cleaned, but actually wasn't very clean. I had booked the car two weeks in advance so not really sure why it wasn't ready and waiting. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by STEPHEN - 06 June 2023
" excellent all round service "
" great value for money, easy pick up and drop . staff were very polite and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by SIMON - 30 May 2023
" Awesome brand new car! No hidden extras. Will rent again! "
" Awesome brand new car! No hidden extras. Will rent again! "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by PETER - 25 May 2023
" Used Auto Europe mny times and always easy to use nd good deals. "
" Good clean car and easy check in and return "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by BENJAMIN - 24 May 2023
" Very convenient "
" Quick & efficient "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GRAN CANARIA, ES - Reviewed by NICOLAS - 21 May 2023
" Very satisfied "
" Very satisfied "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by ANDREW - 21 May 2023
" All good. "
" All good very helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by WILLIAM - 20 May 2023
" Good car company "
" Car was great condition not so good. Very dented all over I took out extra insurance. I can provide photos if needed. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
TENERIFE, ES - Reviewed by VEER - 10 May 2023
" Great comparison website. I was looking to rent a car very last minute and everywhere I looked the cost was extremely high. I then came across Auto Europe and managed to rent a car at a very good price!! I will always look at Auto Europe first when looking to hire a car!! "
" Very good customer service and were honest about everything. They did not put pressure on me or try and scare me into parting with further funds. They simply set out the options clearly and everything was priced reasonably. I would highly recommend Topcar to others and having purchased rental cars numerous times i would say Topcar has been one of the best experiences. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by KEVIN - 08 May 2023
" No problems. "
" Car had several faults on pickup, specifically dashboard warnings for overdue servicing and faulty tyre pressure warning system. Vehicle was otherwise clean and quite well presented. Drop off was a confusing experience, with insufficient staff leading to a 25 minute delay. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by PHILIP - 28 April 2023
" Wet smooth "
" Excellent prompt service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by JULIE - 22 April 2023
" Everything excellence "
" Great service , very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LAS PALMAS, ES - Reviewed by ANNA - 21 April 2023
" we got very friendly, and good service at autoeurope , deposit came back same day . car we choose was clean , and well maintained. not issues overall. highly recommended. "
" nice car , fast service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by ANDREW - 03 April 2023
" Good experience "
" Very good customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by MATTHEW - 03 April 2023
" good experience "
" good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by JONATHAN - 03 April 2023
" Top Car was fine, however when booking through AUTO EUROPE we selected 2x child seats, which increased the price by an extra £50 on the booking for the seats. When we arrived in Gran Canaria, Top Car informed us that the seats were not included in the booking and would be £60 each for the 6 days. So we paid for seat twice. Clearly this is unacceptable and we would like a refund from Auto Europe for the £50 paid for Child seats. "
" Top Car was fine, however when booking through AUTO EUROPE we selected 2x child seats, which increased the price by an extra £50 on the booking for the seats. When we arrived in Gran Canaria, Top Car informed us that the seats were not included in the booking and would be £60 each for the 6 days. So we paid for seat twice. Clearly this is unacceptable and we would like a refund from Auto Europe for the £50 paid for Child seats. "
Value for Money: 1 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by JAMES - 27 March 2023
" As always I find auto europe an excellent place to compare prices and insurance cover to get a good deal "
" Very easy takeover and hand back. However vehicle has broken rear wiper, dent in rear bumper and several scratches which were difficult to identify in a dark poorly lit garage. Slightly unnerving as you do not know if the company is going to be relaxed re this sort of damage or make an issue of it subsequently. Top Car were mega relaxed and so it was not an issue ...but just to make you aware. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by BENJAMIN - 23 March 2023
" The entire process of picking up to dropping off the car was super easy. We were even given a better car than booked which was a real nice bonus. I would definitely book with Topcar again! "
" The entire process of picking up to dropping off the car was super easy. We were even given a better car than booked which was a real nice bonus. I would definitely book with Topcar again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ALAN WHEATLEY - 08 March 2023
" Overall a very positive experience and good value for money. "
" Car was a new car and very pleasant to drive. My only adverse comment is that I took out full insurance but a deposit of 650 euros was taken. Although this was promptly refunded, it resulted in a currency exchange charge from my credit card company for both the initial deposit and the refund......roughly £35. I appreciate this was not Topcar's fault, except that I would ask was it really necessary to take the 650 euro deposit? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by JULIE - 04 March 2023
" Good car, friendly staff, fast pick up and drop off. I would have no hesitation in recommending this company. "
" From booking on-line at home to dropping the car off at the end of my stay, my experience with Auto Europe was faultless. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by IRYNA - 02 March 2023
" Great service, lovely staff. easy to rent , no quays no issues "
" Great company, good value for what i got. The car was scratched and had a few damages, however this was not an issue. when making a booking online - purchased an insurance, which was invalid, and i had to buy another 30.00 EUR insurance top up. therefore - do not buy insurance online, just at a counter. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by GEORGE - 22 February 2023
" Topcar was too chaotic to recommend "
" Pick up was extremely slow and chaotic. Had to wait almost an hour in a queue to do paperwork, then had to queue again for a key, then had to wait AGAIN for car seats. Car wasn't the premium class I ordered. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LANZAROTE, ES - Reviewed by MARK - 07 February 2023
" Good "
" Pick up and drop off efficient. Good value "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by DONALD - 01 February 2023
" Didn't go for cheapest but felt extra was worthwhile because of hassle-free experience. "
" Promptly dealt with on collection. Car met all expectations. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LANZAROTE, ES - Reviewed by ANGELO - 30 January 2023
" Pick up and drop-off staff not very engaging with customers. "
" The vehicle was present in a por state with both front seat badly stained and a front passenger door that contacted the front wing when it was opened which made it difficult to open fully. The paper work presented at the bigining of the rental did not show any of the damage that was on the vehicle at collection and when I approach a member of the TopCar staff about this they just said to photograph the the damage. It should not be up to a customer recording damage on a vehicle at the point of pick-up. When the vehicle was returned, a member of the TopCar staff inspected the rental vehicle as expected however, we were told no paper work is given to the customer to confirm the vehicle had been checked , but told that the deposit would be returned within 24 hours. It has now been 4 days and I am yet to see the deposit returned to my credit card. All in all I have had better from other rental car companies. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 3 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ROGER - 29 January 2023
" A good company to deal with, they treat customers fairly, good service by competent staff, competitively priced. Overall a rental company that I'd recommend to others. "
" A reasonable price for a quality service. Unlike some rental companies, such as Goldstar, TopCar aim to give a fair car for the money without charging you off for pre existing damage. I've used them half a dozen times from Tenerife airport, every time they've given good service and a fair car for the money. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by SARAH - 23 January 2023
" Simply fabulous thank you "
" Topcar were fantastic, from start to finish especially as it was my first time hiring a car. Thank you "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by STEVE - 22 January 2023
" All good apart from the deposit situation. No one I know will use you if this is what happens. "
" The €800 deposit held on my credit card was actually debited and appeared on my statement as £730.86. Then a refund appeared for £676.93 causing a loss to me of £53.93. This is just not an acceptable practice and I need someone to sort this out. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by JONATHAN - 11 January 2023
" The pick up service was non existent and all the people i spoke to were rude, the car was not good and because of the workings on the car it nearly caused an accident - not good "
" the check in was not good and the car was not good "
Value for Money: 3 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by RONALD - 04 January 2023
" a great overall experience "
" There was no queue at pick-up, staff helpful, nice car and then no waiting around at drop-off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by LUKAS - 03 January 2023
" Brilliant, very efficient. "
" They were all very nice and polite, check in was very fast and it was a pleasure to get a car from them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by BRYAN - 02 January 2023
" All in all good shame the interior of the car was not cleaned "
" The interior of the car had not been cleaned "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by SAEID - 31 December 2022
" You must increase your control on the companies you rent their cars. "
" They gave me another car which was very Old and noisy. you cannot imagine that car ruined our vacation and nobody answered our call. The receiver was very busy and could not be helpful at all . I will never use Topcar and will not recommend it to any friends. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by CSABA - 19 December 2022
" Good position at airport staff friendly. "
" Not the first time rented from Top Car stagg friendly car was clean but the tank wasn't was full I taken back the same position. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LANZAROTE, ES - Reviewed by NARESH - 18 December 2022
" Good "
" Good company, great price, superb car, took some time at the counter... "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by MICHAEL - 02 December 2022
" Easy process "
" Car was find but not type I booked I booked a jeep renegade "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ANDREW - 01 December 2022
" Have booked many car's through Auto Europe no problem's so far with them "
" Have used Topcar many times always quick friendly service,cars in pretty good condition. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LANZAROTE, ES - Reviewed by ALEXANDER - 15 November 2022
" Easy pick up and drop off "
" Easy pick up and drop off "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JOHN - 14 November 2022
" I have been a member of AutoEurope for many years. The web service is straight forward and transparent. Never had a problem. "
" Second time I've used them. Speedy check in and return. On both occasions the paperwork didn't reflect the bumps and scratches on the car so I took photos. This time the car did have some mechanical noise from the near side front wheel but it caused no problem. Overall happy with the service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
GRAN CANARIA, ES - Reviewed by DAVID - 10 November 2022
" Easy website to use. My only problem is that you rarely get the car you book so pre planning of car features etc is difficult. This time it took us two days to find out how to change the language on the car. "
" One of the best experiences of car hire I have had. Absolutely courteous, efficient service and no hassle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JOHN - 02 November 2022
" Autoeurope are excellent and are let down on two of last three rentals by poor quality overseas suppliers "
" Worst overseas rental I have ever had "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 5
GRAN CANARIA, ES - Reviewed by MARK - 23 October 2022
" All good except that the car had a warning light on which we only discovered after starting our journey. We kept the car but would not have expected a rental car to have this I feel it should have been checked first. "
" Service was excellent. Car was half full which needed to be returned half full which is not as easy as full to full. Also car had a warning light on. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LANZAROTE, ES - Reviewed by JOHN - 21 October 2022
" No issues "
" The car they had reserved was unsuitable for my disabled wife but they found another which was fine, if a bit small. They did make an effort to provide good service. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
FUERTEVENTURA, ES - Reviewed by ANDREW - 04 October 2022
" Booking through autoeurope was fine, had the best price when shopping around. "
" The staff were friendly but the car had a lot of dents and beeped every time the ignition was turned on to say it was over 200 days and 9999 miles overdue it's service. Gearbox and clutch were also nearing the end of life. The car was safe but not a pleasant experience to drive. It could also have been cleaned to a higher standard, still sand etc.. from the previous rental. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 4
GRAN CANARIA, ES - Reviewed by DESMOND - 22 September 2022
" Except for the air con problem everything else was fine. This was a major negative in a very hot climate!!! "
" Staff both on pick up and drop off were very attentive. A big drawback was the air conditioning in the car which was virtually non existent. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FUERTEVENTURA, ES - Reviewed by PHILIP - 17 September 2022
" Good service "
" Good quick service, car was upgraded free of charge "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by JAMES - 16 September 2022
" easy access to the car with staff handy at pick up returning was also easy with staff on hand if required "
" only downside was the que at the rental desk ,took over an hour to get to the desk. problem seemed to be people did not realise the holding deposit required maybe clearer information required at time of booking "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by JAROSLAW - 14 September 2022
" Very good. "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by GAEL - 03 September 2022
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by DANIEL - 26 August 2022
" Very happy will use again "
" Quick and easy. Very friendly stuff Definitely use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by ALLAN - 25 August 2022
" As above "
" On arrival was advised that we would be given a Nissan Juke. This was not big enough so paid to upgrade to an estate car and the vehicle given was bashed, dented and not cleaned. Not the best start "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 3
TENERIFE, ES - Reviewed by BINU - 15 August 2022
" Topcar was best in every way. very competitive pricing compared to other car rental companies at Tenerife. I was offered a brand new Citroen C3 with 10 miles on the clock (looked like most of their cars are brand new). Car was easy to find at the airport, just across the road outside the main airport building, 2 min walk away. Return was even more easy. Overall 100% satisfied and happy to recommend. "
" Topcar was amazing from start to finish. Easy to find the agent booth at the airport. Quick and minimal paperwork. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JOHN - 25 July 2022
" Online booking easy and straightforward. "
" I arrived late evening just before dusk. Check in and return was great with helpful, pleasant staff. On reaching the car, it was clear the paperwork did not match up with the condition of the car, so much so that I wrote an email with photos attached to Top Car head office to highlight the dents and scratches all over it. In fairness, Top Car did respond quickly and positively assuring me that my photos would be taken into account and I would not be charged for any issues already on the car. At the resorts, I noticed lots of Top Car rentals and none appeared to be in as bad a condition as my car which was curious. Anyway, to re-emphasise, the staff were great, administration positive but it did leave me questioning whether I would recommend them. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 3
LANZAROTE, ES - Reviewed by CHARLES - 22 July 2022
" Easy to find what I needed, reserve and pay. "
" Hirer was expected to take photos of existing damage. This would have been very difficult if pick up was any later in the evening. Reception staffer at drop off was not very friendly and made me wait for the car to be inspected while she finished off something on her computer. Good value but customer service could be improved. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by DOUGLAS - 18 July 2022
" Dirty damaged car that wasn't the correct car very disappointed after my previous experience "
" Car wasn't what it was supposed to be should've been automatic but nothing available unless I paid more than double the original price "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 2
FUERTEVENTURA, ES - Reviewed by DOUGLAS - 30 June 2022
" Great service "
" Great service car was ok "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 6
TENERIFE, ES - Reviewed by DAVID - 28 June 2022
" I have used Auto Europe on many occasions and always found them to be very efficient and helpful particularly when I had a claim. "
" Very efficient with helpful staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by CLIVE - 16 June 2022
" Overall a good hire co "
" lovely little car enjoyed driving it "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by ANDREW - 11 June 2022
" I have used you before and will use you again in September. "
" All as above! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by KONSTANTINOS - 09 June 2022
" Excellent "
" Good company for your rental.i recommend them "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by TERRY - 09 June 2022
" The girl who handled the handover - both out & in was very well presented and knowledgeable about the car concerned "
" The car offered was not the type we had requested, nevertheless the car was well equipped and was more than adequate for the hire "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by LEONARDO - 08 June 2022
" They have friendly staffs. If you have any queries like your bill after rent, it will be resolve quickly. Highly recommended "
" The car we've rented was very clean and well maintained. The rent was lower than others. The queue in getting the car at the airport was quick "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by JOHN - 01 June 2022
" Reliable company providing value for money. "
" Quick and efficient service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by ALISON - 31 May 2022
" !st rate "
" 1st rate "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by WILMA - 31 May 2022
" Good "
" Good "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MARCUS - 30 May 2022
" Auto Europe booking process was good. "
" Waited more than 50 mins to get the keys for the car then were given very poor directions as to where the car was. Eventually picked up the car after 70mins "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by DAVID - 26 May 2022
" Always a good experience doing business with the company. This is quite unusual these days especially when it comes to Car Hire. "
" No queue. Pleasant and reasonably efficient "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by PETER - 26 May 2022
" Used a number of times and always good prices "
" Efficient and easy pickup and dropoff "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 6
GRAN CANARIA, ES - Reviewed by STEVEN - 26 May 2022
" Good experience all round and a quick refund of the blocked amount on my card. Will use again, thanks "
" Good experience all round and a quick refund of the blocked amount on my card. Will use again, thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by ANTHONY - 22 May 2022
" Would recommend "
" Staff was not too helpful or knowledgeable about how to fit the child seat. The cost of the baby seat was relatively high for such a basic model (no isofix) "
Value for Money: 8 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAS PALMAS, ES - Reviewed by JON - 22 May 2022
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by KARL - 17 May 2022
" The only thing that was disappointing it wasn't the car I had booked. Apart from that everything was good. "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by THOMAS - 16 May 2022
" Very happy with auto Europe will use again "
" A lot of paint damage on car reported to staff on collection told to take photos and claim off insurance. Oil warning light came on after less than 100Kilometres "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LA PALMA, ES - Reviewed by JASPER - 15 May 2022
" Auto Europe always offers good deals, and reasonably priced extra insurance. Website easy to use. "
" Processed speedily, but car not easy to find. First car had a fault in the electronics which led to a warning sign coming on intermittently. I was told it was a problem with the key, and I could come to the airport and replace it with the spare one. When I went they couldn't find the key, so offered me a replacement car. But I was made to wait around while they served other customers, and it was only when i protested that they gave me priority. Second car fine, but no-one in the garage when I returned it, so I had to take the key back to the office. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 6
LANZAROTE, ES - Reviewed by VICTOR - 30 April 2022
" Autoeurope booking ok, but Topcar vehicle awful "
" Horrible car condition, bumps and scratches everywhere, 66k kilometres "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 3
LANZAROTE, ES - Reviewed by JUSTIN - 21 April 2022
" All work well, shame about the car. "
" Very old car in fairly poor condition but did the job. Broken door handle and terrible wheel alignment, pulling to the right. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 2
LANZAROTE, ES - Reviewed by RACHEL - 13 April 2022
" X "
" X "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
FUERTEVENTURA, ES - Reviewed by PHILLIP - 10 April 2022
" Efficient and effective "
" Efficient and effective "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by NICHOLAS - 09 April 2022
" Car was good and staff fine but fee for deposit was very bad customer experience. "
" Only issue was deposit. I paid £613 but got back £573 so your fees for taking the deposit were about £40. Way too much and borderline dishonest - effectively the fee you charge for just taking the deposit is over twice the fee for the insurance excess or close to 20% excess on you hire fees. Hence poor value for money score. "
Value for Money: 2 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by STEVE - 08 April 2022
" all good apart from my €800 deposit - which once repaid by Topcar on the return of the car cost me £50! - how i can't believe currency changed that much! "
" all good apart from my €800 deposit - which once repaid by Topcar on the return of the car cost me £50! - how i can't believe currency changed that much! "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by NICHOLAS - 07 April 2022
" No major problems but 1) A long wait to collect the vehicle (about an hour). 2) Fuel supplied not as per contract resulting in higher fuel bill due to difficulty in estimating amount required to replenish to half a tank. 3) Mediocre state of the vehicle. "
" The vehicle was in need of a service and therefore digital information (mileage, temperature) were not displayed. Secondly the vehicle was supposed to be supplied with a full tank of fuel and returned full. It was supplied with a stated half tank which in reality was closer to a quarter tank. Thirdly, the vehicle condition was mediocre with internal trim in particular in poor state of maintenance. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
FUERTEVENTURA, ES - Reviewed by PHILIP - 21 March 2022
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by CATHERINE - 08 March 2022
" Auto Europe provided excellent options for booking a car and good prices. "
" Easy to pick up and drop off. Friendly staff. Car was new and in good condition "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by PAUL - 18 February 2022
" Auto Europe are always efficient and helpful. "
" Our plane was early and we got to Topcar counter at 3pm. We had booked the car for pick up at 3.30pm and they wouldn't give us the car until 3.30 which seemed a bit odd. The gear changes on the Hyundia car were quite difficult so will ensure we don't hire one of these again.... We also had to ask how to start it as you have to put your foot on the clutch to start it which we didn't know. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by STEPHEN - 15 February 2022
" No comments just average "
" We could not pick up till 20.00 hr so we had to hang around for 1 hour. Then they made us go through the paperwork again. Staff had gone when we picked up car, which had some faults that we couldn't register. This was a worry in case the faults were attributed to us. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 8
GRAN CANARIA, ES - Reviewed by LIVIU-ALEXANDRU - 06 February 2022
" It's quite simple as people want to get quality and what they book as this is why you pay those money for "
" I have booked for my holiday a Hyundai Tucson as we were 3 adults and an infant and needed a big car but we've received instead an one class smaller Seat Azteca very scruffy and scratched all over with a funny noise at the direction,I've asked why that and not something similar with what we've booked and the answer was "well they are the same" which clearly they are not! "
Value for Money: 6 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 4
GRAN CANARIA, ES - Reviewed by DAVID - 31 January 2022
" Good deals and simple procedure makes hiring relatively easy. "
" Pick up was rather slow. A bit of a queue and slow processing of paperwork. But everything else was very good. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by ALISTER - 25 January 2022
" Auto Europe give me the best deals. "
" Staff were friendly but there were about 50 people in the queue! Thankfully we were only an hour, those at the back would have been ages. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 7