AUTO EUROPE TORONTO, CANADA Car Rental Reviews

TORONTO, CA - Reviewed by MARK - 21 September 2025

" car needed cleaning "

" tried to give us a small car pointed out that we booked a intermediate they give us the right size car "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by KEITH - 20 September 2025

" I discovered Auto Europe from a recommendation and i shall recommend to others too. "

" When collecting the car, the lady was so helpful. The car was ready and we didn't have to wait. The car was in very good condition. Upon return the handover was seamless. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by DAVID - 19 September 2025

" Value for money was good. "

" Car was grubby. Obviously hadn't been cleaned. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TORONTO, CA - Reviewed by JOHN - 11 September 2025

" I would certainly use Auto Europe again "

" The service was good but the car itself had quite a high mileage and had either a rear wheel bearing fault or a buckled wheel at it vibrated a lot and noisy at 100 kmph making it quite unpleasant in the highways. It also has numerous scratches and scrapes. I expected a better car from avis. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TORONTO, CA - Reviewed by KEITH - 08 September 2025

" no problems with collection or return , very nice safe clean vehicle . "

" very good , easy collection and return ,nice safe clean car . 5* "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by GORDON - 08 September 2025

" The auto Europe side of things was fine, this time Avis seemed to be in a mess. Last year I did virtually the identical hire with auto Europe and Avis and it was fine. I fail to understand why Avis ask for all the online information then have the reception staff entering all the data again with painfully slow one finger typing. I have always used Hertz in the past and if you do the online bit you are straight to your car and away "

" The counter staff struggled to make the computer recognise a second drivers licence and after about 20 minutes just wrote it on the agreement. This was despite me filling in all the details online. The car was a new 3000k miles but the AC did not work. Then the TPMS light came one all the tires were meant to be at 36psi but they were 31,31,31,28 "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

TORONTO, CA - Reviewed by JAMES - 26 August 2025

" We got a good price and amended our booking easily when we needed to. Very happy "

" The rental experience couldn't have been better. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by TIMOTHY - 26 August 2025

" Really nice car, just a shame it had the fault with the back seats as made travelling back to airport with all the luggage a struggle. "

" The back seats in the car stopped working half way through the week, could not fold down or move at all, then there was a constant beeping noise coming from the chairs even when the car was locked up at night. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TORONTO, CA - Reviewed by AHMED - 21 August 2025

" Auto Europe services and prices are great. "

" Only bad thing that when I tried to extend the rental period , they tried to charge me 4 times more than my original rate. So I dropped off my car. And then chose another Rental company with very competitive prices for another month "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by PHILIP - 20 August 2025

" Good value. Easy booking process. "

" Very efficient and pleasant staff. Quick process to pick up and return the vehicle. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by NASIR - 18 August 2025

" Overall good. However, I did not get the car I booked through Auto Euorpe "

" Overall good. However, I did not get the car I booked. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TORONTO, CA - Reviewed by MOKHALLED - 12 August 2025

" N/A "

" N/A "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TORONTO, CA - Reviewed by GILLES - 10 August 2025

" Apart from the slow checkin process, the overall experience was satisfactory. Nothing to complain about. "

" Only one person at the counter for checkin with 7-8 people in the queue. The process was too long. The checkout on the other hand was very efficient and quick. "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TORONTO, CA - Reviewed by GRAHAM - 08 August 2025

" Prices were good, once I worked out how to get the best deal for the car size I wanted. I paid the same for 10 days last November (though bigger car) as I paid for 14 days this time. Fuel efficiency of the Toyota Corolla is amazing. I normally fill up twice on these visits but I didn't get through 1 tank of fuel this time. Bargain. "

" Only one person serving at Terminal 3 and 4 or 5 customers waiting before me. In spite of the flight from London landing 30 minutes early, the wait for the car was the best part of an hour. Normally better/faster service at Terminal 1. Car was as advertised but a few scuff marks not highlighted by Dollar delayed my departure. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TORONTO, CA - Reviewed by DHARAMRAJ - 08 August 2025

" Very happy with my rental "

" Good customer service "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by IAN - 06 August 2025

" So easy from start to finish and pricing structure allows you to budget accordingly "

" Very easy to book a hire car from comfort of home for use in Canada. I was presented with very competitive quotes from a number of hire agencies, where I could make an informed choice of vehicle and terms at leisure. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by AAKASH - 06 August 2025

" Autocar Europe should not work with such providers "

" We had pre-booked and prepaid for our car rental and also provided our arrival time. When we arrived at the thrifty car rental desk at Toronto airport, after a long flight, we were told that there were no cars available and that we would have to wait for about an hour. An hour later they presented us a compact SUV car and proceeded to say that this is the standard SUV category which we had booked when the website clearly showed that it was the smaller size. We were travelling with two kids each of them having their car seats and two large suitcases and 2 small carry-ons along with a pram which was impossible to fit in a compact SUV. For those reasons we had booked a standard SUV which was supposed to be a Toyota RAV4 or similar. When we rejected the compact SUV, we were told that we would have to wait for another hour before we could get the car. Even after the long wait, we were provided smaller cars so we continue to wait until a standard SUV category car appeared on there lots. After about 3.5 hours of wait we finally managed to get a car which was the category that we had booked. The waiting part was completely unacceptable especially after a long international flight and having booked the car weeks in advance. Our misery did not stop upon getting the right size car after 3.5 hours, as soon as we left we realized that the wheels on the car were unbalanced and the whole car vibrated while on highway speeds. We felt very unsafe to drive around in a car like that however we were on a holiday and could not waste any more time waiting for another car to appear which could take hours. Hence we proceeded to keep the car for the entire rental duration but we have been completely dissatisfied by the service and the attitude thrifty rental desk has exhibited. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 1

TORONTO, CA - Reviewed by JONATHAN - 05 August 2025

" The communication from auto europe has been good and the deal I was given felt great though I was never given the car I expected in the end "

" We ordered a dodge charger (or equivalent) and got nothing like it. A Chevrolet Malibu. After a 20 minute queue the avis staff member made out like it was my fault that there weren't any dodge chargers and I should have realised how busy they were. He borderline rude. He never really answered my questions and in the end I just wanted to get away from the desk as I felt sorry for the large number of people behind me having to queue like I had. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 7

TORONTO, CA - Reviewed by MARK - 05 August 2025

" Avis we're not the cheapest but I assumed based on their review rating and brand they would provide an adequate service. How wrong can you be, I would avoid using them in the future. "

" In short the customer service was terrible and really unwanted after arriving from a long haul flight with the family. After a very long wait, the Avis rep attempted to impose a smaller class car than booked; without explanation I was asked to accept and sign for a compact class when we'd booked a full size / standard class. I had to insist that we wouldn't accept a compact due to our luggage and four adult size passengers. Avis appear to be understaffed, it took 50 minutes from arriving at their counter to finally receive keys for the car. There were just two others ahead of us in the queue, this has to be by far the longest I've had to wait for car rental, anywhere ! "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

TORONTO, CA - Reviewed by PAUL - 31 July 2025

" I had one query for Auto Europe before booking which was answered quickly and well by phone. Very good price and seamless with Avis. All information clear. "

" Good communication from Avis. Staff helpful on collection and return. Efficient and no fuss. Good car. Good service all round. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by NICHOLAS - 28 July 2025

" Cheaper than Avis "

" There was only one staff member working when we picked up the car. there was a queue of about 5 people in front of us, this queue grew in length to about 12 as there was one customer with a problem, which was taking up all the counter staff's attention. We probably waited about 25 minutes to pick up the car. No upgrade was offered despite being in Avis Presidents club. I felt like the staff member just wanted me gone. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 1

TORONTO, CA - Reviewed by RICCARDO - 26 July 2025

" Super company quickest pick up I've ever experienced. Great car and simple drop off "

" If your agreeable to share your details pre collection ie driving licence and credit card your pick up will be pretty quick ans seamless "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by ANTONY - 26 July 2025

" All good, thank you. "

" Outstanding service from start to finish. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by JASON - 24 July 2025

" All went well no issues "

" Not problems so all good "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by PETER - 16 July 2025

" . "

" Too few staff for pick up......long line waiting and only one person serving at a major airport hub No invoice provided yet at end of Rental and unexplained charges taken "

Value for Money: 7
Efficiency of Counter Staff: 2
Expediency of Drop-off: 6
Condition of the Vehicle: 5

TORONTO, CA - Reviewed by RICHARD - 15 July 2025

" All good. "

" All good, no problems. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by JAMES - 14 July 2025

" Staff good. Drop off location complicated. "

" Staff good. Vehicle acceptable. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 5

TORONTO, CA - Reviewed by NIKOLAS - 09 July 2025

" As noted in box 3 this is based on Auto Europe settling this upsetting issue. My contract was for 35 days as the Auto Europe document. "

" Unfortunately having completed a wonderful experience driving around the USA & Canada, Alamo have ignored the Rental contract I have and charged me an extra 5 days. They repeatedly say that "we only do maximum of 30 days rental"! I have advised Auto Europe of the matter and hope this will be resolved immediately. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by MARGARET ANNE - 23 June 2025

" . "

" so easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by NICHOLAS - 17 June 2025

" Easy to use. "

" Counter was slow to pick up. Only 2 staff. But the quality of the car made up for it. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by TIMOTHY - 14 June 2025

" All good "

" Provide all information required. Bay Centre, in the heart of downtown Toronto, is a very difficult pickup place. I have used both Avis and Hertz from this same location and they were rubbish. Even though this car was actually from the Avis garage. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TORONTO, CA - Reviewed by TREVOR - 04 June 2025

" See above "

" After a long flight I felt that I was pushed into an upgrade that was not necessary, plus all additional costs involved in the process were not identified by the agent. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 9

TORONTO, CA - Reviewed by JAY - 18 May 2025

" If Auto Europe can refund me the additional amount I was charged I would happily recommend them to someone else. "

" Very unhelpful member of staff at Avis, Pearson Airport, Toronto. I had purchased the package through Auto Europe with an additional driver included but the Avis member of staff would not accept this and charged me $74.35 or he would not release the car. Additional charges were also added to the bill without explanation. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TORONTO, CA - Reviewed by KAY - 25 February 2025

" Second time using Auto Europe would highly recommend and use again "

" Quick and easy rental "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by WAYNE - 08 January 2025

" As above "

" We were late arriving but the guy on the counter helped us get our car quickly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by JEHANGIR - 06 January 2025

" Good "

" According to the Hertz website, a Hertz Gold Plus member is allowed to add a second driver free if they are your spouse regardless if you booked directly on Hertz.ca or via a third partly like AutoEurope. The manager at Hertz refused to allow us to add the second driver for free, and kept insisting that we cancel the reservation with AutoEurope and rebook with them which is not something we wanted to do. As AutoEurope, I highly recommend you speak to Hertz as effectively they are asking customers to cancel their reservations and rebook with them. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 4

TORONTO, CA - Reviewed by VALERIE - 02 January 2025

" Auto Europe offers quality car rentals and provides great value for money. "

" Easy access at Toronto airport - easy to get in and out. Very efficient collection and even quicker return. Good, reliable car. No issues at all. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by ROB - 30 December 2024

" Did not get the car ordered, paid for a deal with winter tires and 7 seater luxury SUV, on pick up i was provided neither of these. Did not get what i was paid for. Will not use autoeurope or alamo again. "

" Did not get the car ordered, paid for a deal with winter tires and 7 seater luxury SUV, on pick up i was provided neither of these. Did not get what i was paid for. Will not use autoeurope or alamo again. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TORONTO, CA - Reviewed by ANTHONY - 29 November 2024

" Excellent "

" It was fast and speedy service with very friendly staff. The drop off was the quickest and easiest that I have ever done. Also due to traffic problems in Toronto I was unable to fill the car up before I returned it and they only charged me what I would have paid to fill it up myself. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by GRAHAM - 07 November 2024

" Everything from booking, pick up and drop off was easy "

" Very easy drop off and pick up "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by JONATHAN - 06 November 2024

" At no point did I feel like the attendants were upselling or trying to find marks on the vehicle like you get with other companies. Will book with Hertz again for certain. "

" Super impressed by the service "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by STUART - 30 October 2024

" Worth checking rates after booking, cancelled and rebooked three times and saved 50% "

" Fast and efficient on pickup and dropoff, good price. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by SUSHILA - 29 October 2024

" Poor. Please see comments on Autoeurope "contact us" form please. "

" Hertz need to be aware that whilst booking via Hertz was satisfactory, our overall experience was poor. The car itself, when we finally received it, was satisfactory. To avoid duplication regarding our experience, please see comments made on the "contact us" form via Autoeurope. For transparency, I sincerely hope they share the information. "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TORONTO, CA - Reviewed by DEREK - 24 October 2024

" Whilst booking with auto- Europe is fairly straightforward this is the second time I have been given a smaller car than I ordered with rental firms in overseas countries. "

" This booking was for a Toyoto Rav4 or similar. The vehicle I was given was A Jeep Renegade. This vehicle has a very small boot/trunk compared to the Rav4. It seems to me that when vehicles are booked through a 3rd party the customer is always stitched up with the vehicle they are given. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 4

TORONTO, CA - Reviewed by COLIN - 22 October 2024

" All my hire requirements (10+ vehicles per year) are conducted through Auto Europe, never experienced any issues. "

" Second time I've hired from Avis at Pearson International Toronto and experienced the same long wait time at reception as I did the first time. Not enough counter staff to deal with customers. Poor lighting at vehicle collection point so check carefully for damage and report before leaving. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

TORONTO, CA - Reviewed by PAMELA - 14 October 2024

" . "

" The car was a disgrace! Mechanical it seemed fine, the paint work was absolutely full of marks and the seats had stains all over them!! Never would have expected a car like that from Hertz, I'm sure they gave me an employees car! "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 1

TORONTO, CA - Reviewed by IAN - 06 October 2024

" Great prices with autoeurope, will definitely use again "

" Excellent until had email saying I took car back late, which I didn't, charged $61 but nothing on my credit card yet!!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by NICHOLAS - 04 October 2024

" Great "

" Everything as expected with no surprises "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by NATHAN-JON - 01 October 2024

" Overpaid, poor car selection for price, not checked, filthy car "

" Was never going to get the car advertised and company have very little models, equivalent was not equivalent, not checked, various damage not reported, very poor experience "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 1

TORONTO, CA - Reviewed by EDWARD - 01 October 2024

" Loved the car and the service "

" Excellent customer service. Very happy with alternative offer of upgraded car "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by CLAIR - 28 September 2024

" Excellent, highly recommended "

" The service i received was excellent from the desk lady to receiving the car to drop off at the end! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by ISRAEL - 12 September 2024

" Very easy to deal with "

" Only problem I had couldn't find the petrol station before returning "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by IAN - 03 September 2024

" One of the best experiences of car rental I have had. "

" I had one of the best experiences, ( I have done a lot of car rentals) better than my expectations. I had no one trying to up sell me insurance and no issues on hand back with anything. Wendy the lady at pick up was humorous, customer focussed and a pleasure to deal with. Herz should look after her! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by ANDREW - 29 August 2024

" Very easy to use and reliable. "

" Excellent - very helpful and efficient. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by SIMON - 28 August 2024

" Good price and free extra driver means I would consider again. "

" Failed to advise overseas client of how to manage or avoid use of notorious 407 toll road, whose website is impossible for a tourist visitor to understand . Now awaiting Avis handling charges and penalty for using this route without having been warned of what is locally a very well-known and controversial road. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by JEAN-MARK - 28 August 2024

" I would recommend that they be vigilant when they book. "

" When booking I choose the pick up and drop off times. When I proceed with the booking it reset the times to 10:00. I did not notice till the day before. I called customer service and they told me to call the rental company at the airport and was told they would hold the car. When I returned the car I was charged a full days rental due to the time being reset. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by PETER - 24 August 2024

" All good, happy with it "

" Lives up to their name, very happy, although the previous renters contract and some tissue was left in the centre console compartment, otherwise can't fault them. 2024 vehicle, great condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by RUSSELL - 24 August 2024

" All fine with Auto Europe "

" When we returned the car it was I inspected and told all OK (which it was). I then realised a further £200 had been debited from my card, but no breakdown of why. I have emailed but no reply. I did get a subsequent email from the Hertz Toronto Airport office saying there was damage to the passenger door and could I fill in an accident report. There was no damage anywhere on the car when we returned it and I explained this and consequently said I couldn't complete the report as there had been no accident and they cleared the car upon it's return. Again no reply. Very dubious of Hertz business practices. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by MUHAMMAD SALMAN - 23 August 2024

" I'm just not sure about this insurance piece as i purchased full insurance thru autoeurope but hertz said i need to buy from them they dont know about autoeurope. "

" Staff was rude and not helpful at all. He was trying to sell me hertz insurance even though i purchased full insurance thru autoeurope. he said we dont know what autoeurope sold you u need to buy from us or else you will have to pay. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by COLIN - 19 August 2024

" The vehicle selected during the booking process forms a main part of the travel experience and is a deciding factor in choosing a car hire provider. More should be done to ensure customers expectations are fulfilled. "

" Extensive waiting time when collecting car (50 minutes) - two members of staff, one only dealing with Avis Preferred customers. I accept when booking that I may receive a 'similar' vehicle to the one booked, however, I consider there to be a vast difference between a Dodge Charger and a Mitsubishi RVR ES. Very disappointed. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TORONTO, CA - Reviewed by ADRIAN - 19 August 2024

" All good "

" All good except the extras "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TORONTO, CA - Reviewed by IAN - 16 August 2024

" The booking reservation was efficient and stress free - however the post-order customer service was poor - the entry portal expects copies of the voucher as well as credit card statements - THEN doesn't submit ! I was overcharged and now struggling to get to engage with anyone to arrange a credit . "

" Always extra unexpected and duplicate costs - frustratingly only coming to light AFTER car drop off ! - any questions I raised with them about the content and reason for the extra costs- they reverted back to Auto Europe. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by GORDON - 10 August 2024

" Good value and very easy "

" This booking worked very well. Avis recognised the booking and there were no issues in checking in. The car was virtually new with <1000 km "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by LESLIE - 09 August 2024

" Easy check in and return of vehicle with helpful staff "

" Easy check in and return of vehicle with helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by SIMON - 08 August 2024

" Excellent, could not fault in anyway. "

" Really easy booking process. Used the check in online which again was easy. The pick up and drop off was seamless. Excellent service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by DARRYL - 07 August 2024

" Painless!! "

" Took minutes to pick up car and even less time to drop it off. Very satisfied! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by GIAN-LUCA - 02 August 2024

" I use Auto Europe very often and the services that Auto Europe provide me with are very good. "

" I drop off the car in Quebec City last Sunday 28 July 2024 but I have not yet received confirmation that the procedure has been completed (2 August 2024) "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 6

TORONTO, CA - Reviewed by PAUL - 02 August 2024

" A very good experience from start to finish, thanks all "

" The whole process for me was very smooth both ends. Obviously i didn't have to claim or have cause to speak to anyone about problems but all good. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by MARTIN - 29 July 2024

" The touch screen did have some problems randomly adjusting ac and some car play did not work. Bit annoying when it randomly decides to blow out hot air or the directions would just freeze and crash but other than that car was great "

" Very efficient at both pick up and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by MARTIN - 29 July 2024

" Abcd "

" I thought the pick up was disaster. No clear instructions, difficult to find, no shuttle service to arrivals / departures. Once there, staff were great. Very helpful, profsssional and efficient. The car was great Overall a mixed bag - next time would rent from a company with presence at the airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by PETER - 28 July 2024

" Nice car but was in a poorly lit garage and quiet difficult to check vehicle condition and controls as it was so dark. Checkout process was not properly explained and existing damage (paintwork chips) on vehicle were not documented - it appears that that was my responsibility! "

" I was charged for an additional driver despite it being included in the contract. I had to claim a refund and hope that it will be paid. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by TREVOR - 28 July 2024

" As before "

" On leaving the airport pick up at 1.30 am and driving on the highway I noticed the car making excessive noise and vibration. I coundnt return to the airport as they had closed after me. I continued to drive slowly and anxiously to my destination about 80 miles away. I contracted Thrifty Dollar and was given a case number 23022339. There was no chance to exchange the car as the nearest Dollar outlet was the Airport. After using thd car very little during my stay and Before returning to the Airport I had the wheels checked got bearing noise but was told the tyres were and possible balancing were the the likely cause. I did not use the highway to return the car but stayed on slower roads. I reported my concerns at the airport but I'm not sure if anyone was bothered. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

TORONTO, CA - Reviewed by JOHN - 27 July 2024

" Auto Europe provided easy booking, wide range of providers and good price. Everything went smoothly. Price for 3 weeks was 159 dollars less than competitor for same vehicle. Can't think of a reason to go anywhere else. "

" Very good staff, well organised check-in and return. No issues, but would have appreciated a little more instruction on the car controls and features. Not a big issue though. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by RAFAEL - 23 July 2024

" All around good experience "

" Minor delay on getting the car - but not big issue. Guys at the counter were very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by EDWARD - 22 July 2024

" Reflects my experience of your sub contractor "

" Dollar gave me an electric vehicle which was brilliant, it was a Volvo xc40 recharge. Unfortunately I had to hand it back after a few days because I couldn't charge it; Canadian charging operators would not accept my UK payment details. All the shops and restaurants accepted my money! Dollar then gave me a vehicle that was not to the standard I had paid for which I accepted because I was under time pressure. To be fair to Dollar this may have been the first available vehicle rather than them pulling a fast one. The car did the job. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 7

TORONTO, CA - Reviewed by JONATHAN - 20 July 2024

" Poor "

" Payed extra for satnav that was old out of date and not fit for purpose. Got us lost leaving airport and could not get satalite signal "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 8

TORONTO, CA - Reviewed by NICHOLAS - 20 July 2024

" Good standard of service and given a better car than booked "

" Quick service. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by JOHN - 20 July 2024

" Entirely positive "

" I left a phone holder in the car - attached to the air vent ..could it be recovered? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by PETER - 15 July 2024

" Great car and service "

" A great service. Had asked and paid for a Dodge Challenger and weren't happy when we received the keys for a smaller vehicle which would not fit our luggage! We were then passed the car we should have had and all was good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by SIMON - 12 July 2024

" OK but tried to upsell insurance products. "

" All good. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by PAUL - 10 July 2024

" Great upgrade and beautiful car. Thank You "

" Fast Efficient and professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by DAVID - 10 July 2024

" In the main the experience was excellent, however on my return home I have found an additional charge of CAD 223.36 which has soured the experience slightly. I have sent an e-mail asking for an explanation. "

" In the main the experience was excellent, however on my return home I have found an additional charge of CAD 223.36 I have sent an e-mail asking for an explanation. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by DAVID - 09 July 2024

" very helpful staff and drop off was very quickly completed. "

" Very Helpful as the car wasnt quite big enough,but given slightly bigger car with no problem. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by ALAN - 08 July 2024

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by ROGER - 02 July 2024

" Drop off was super quick "

" Vehicle was a slight upgrade which was great. Pick up took a while but everything was as expected. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by DIANE - 29 June 2024

" I made an informed choice of companies and booked. Unfortunately whilst abroad I needed to amend my booking. The online amend function didn't work. I was unable to telephone so I emailed explaining all of this. I received no constructive reply to my email . I was referred back to the online amend or telephone! I had to go to the hire company direct. They extended my hire by one day without issue. Unfortunately I was charged at a rate far in excess of the daily rate I had previously been charged. Knowing what I do now my informed choice might well be different regarding using your company? "

" Good "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by JOHN - 26 June 2024

" Everything was excellent and I felt good value "

" Everything was excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by JACQUE - 26 June 2024

" i am not happy that Avis has charged me £148 after my rental, i am still waiting for there response "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by GEORGE - 23 June 2024

" Very smooth and affordable "

" First class service. Got a terrific upgrade "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by BRIAN - 23 June 2024

" Easy pick up and drop off "

" Bill and invoice not overly clear on charges "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by ROBERT - 19 June 2024

" Everything went smoothly at pick up and drop off "

" The supplied car was brand new and was very up market "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by MICK - 13 June 2024

" ..... "

" ..... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TORONTO, CA - Reviewed by HENRY - 04 June 2024

" Would highly recommend Easy experience "

" Good experience, very easy pick up and drop off "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by ALAN - 03 June 2024

" . "

" . "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 9

TORONTO, CA - Reviewed by SURESH - 01 June 2024

" Generally a good experience except for the vehicle provided not being the one I had been led to expect and not of equivalent quality. "

" Vehicle provided was not the one requested and was not as good. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by GARY - 26 May 2024

" We ordered a Dodge Charger or similar and ending up Hyundai saloon there was nothing similar to a Dodge charger available. I feel I was missed sold the car hire contract as there never going to be a Dodge Charger or similar available. The attitude of the staff confirmed that. "

" Counter staff had a take it or leave it attitude and couldn't careless about customers "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by ROBERT - 24 May 2024

" Ten out of ten. "

" Perfect from start to finish. Friendly staff and smooth handovers. Highly recommended. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by NEIL - 22 May 2024

" The state of the hire car could have been improved. "

" The car was dirty and not in good condition. The Apple AirPlay didn't work so we spend 1 hour on pick up trying to fix it. The company should know to put it back to factory settings which we eventually worked out for ourselves. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 6

TORONTO, CA - Reviewed by WAYNE - 18 May 2024

" Overall a great experience. "

" Staff showed me the car so I could decide if it was big enough before renting and provided an upgrade. Efficient pickup, nice car which was very new, and very easy return. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by EVELYN - 13 May 2024

" See above comments "

" This was a prepaid car rental, but Avis has charged me an extra $220 when I dropped the car off. I do not understand what this is for. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by DAVID - 15 April 2024

" Excellent hoping our orlando rental goes as smoothly "

" Our inward journey to toronto was delayed by over 2 hours and and I was worried about pickup. No bother all very quick and efficient and no attempt to sell extras and we got an upgrade. Lovely vehicle and drop off in Montreal downtown was very easy. Only moan the high one way charges in Canada, but that is not the fault of Auto Europe "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by CHRISTOPHER - 12 April 2024

" No complaints. Good value for money "

" Everything was smooth, particularly drop off, where we were in a terrible hurry because of the traffic and had a plane to catch. Avis didn't delay us at all "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by TIMOTHY - 24 March 2024

" Simple online transaction and friendly reminder just before I travelled to Canada. "

" I sent a long rant to Avis but in short: -They didn't honour the extra driver benefit that you included with my booking - They added some spurious 'extras' charge that they couldn't justify or even explain - They wouldn't let me pay in local currency for the road tolls I unexpectedly had to use; they said it had to be charged to the credit card I used for deposit. I have two Canadian dollar accounts but they both are Debit cards which I cannot use for the vehicle deposit. I will pay as much again in exchange and admin fees. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 9

TORONTO, CA - Reviewed by NIGEL - 20 January 2024

" Prompt service and no delays on getting or returning car "

" Very acceptable car and service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by NIGEL - 16 November 2023

" never use HErtz "

" terrible service when picking up car there was no queue and it still took an hour "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 3

TORONTO, CA - Reviewed by DAVID - 15 November 2023

" No problems encountered from crack in to return of vehicle "

" No problems encountered from check in to return of vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 7

TORONTO, CA - Reviewed by LAWRIE - 29 October 2023

" As always great service. Benefit of CWD zero excess and waivers appreciated. Great, east service and voucher/instructions for the pick up/drop off. "

" Relative expensive $400CAD needless one way fee, having been given a car registered in Maine (US) when I collect in Toronto and returned to Montréal. So I am helping out by returning the car nearer to its home state. Fee should only apply if it's a local car they have to pay a driver to get back!! We had issues on a Canadian toll road (unable to pay online straight away as registered in Maine, couldn't set up account to the car). "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TORONTO, CA - Reviewed by GARY - 28 October 2023

" The vehicle suited our needs perfectly and we were very happy until receiving the e mail detailed in my comment earlier "

" Six days after we returned the vehicle we received an e mail saying that after "further examination of the vehicle" they found damage to the car and asked me to complete an incident form. We replied enclosing a photo that we took of the vehicle before we left the parking lot showing the damage was already there. They have not replied to my e mail, so not really very happy at the moment "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 7

TORONTO, CA - Reviewed by ROBERT - 24 October 2023

" Pick up and drop off quick and easy "

" Hertz staff friendly and efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by THOMAS - 23 October 2023

" All good, always available "

" All good, people were nice, vehicle did the business "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by SHAUN - 20 October 2023

" Please see above response , extra insurance when you arrive tired at the desk is not helpful , I want to buy a total package when I book and not feel pressured when I pick the vehicle up. "

" Please stop adding extra insurance on arrival and making us worry we're not covered just do it when we purchase please ! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by ROBERT - 14 October 2023

" Excellent service between Auto Europe and Hertz "

" No problems at all. Whole process nice and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by JEFF - 14 October 2023

" Overall we would certainly use Auto Europe again. "

" Having never drove an automatic before, it would have been nice to have someone to go through the car with us. This didn't happen, we were just told the key was in the car and at what bay. We felt the staff on the counter were too busy to give personal care. The car itself was excellent "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by RICCARDO - 25 September 2023

" As above "

" I've rented with thrifty before but have never received better service anywhere in the world as good as your staff in Toronto. Friendly efficient caring helped with map guidance and directions and return of vehicle handled quickly and efficiently will be renting again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by KELVIN - 25 September 2023

" Your company performed perfectly and when I phoned about the insurance situation the person I spoke to provided the information I needed clearly "

" I was lied to and miss sold insurance cover that I had already taken out with you. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

TORONTO, CA - Reviewed by NICHOLAS - 25 September 2023

" Very competitive prices with few hidden charges. "

" I had to clean a smeared windscreen on collection "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

TORONTO, CA - Reviewed by ALISTAIR - 25 September 2023

" Overall very happy with Auto Europe and Avis "

" On arrival at Avis counter within Toronto airport I was allocated a car then went to collect it to find someone else had also been allocated same car ( allocated within car park) seems to be two different Avis desks which is not good. When I went to question what happened I kinda got blank expression then allocated another car, overall no complaints but Avis need to be working off same page "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by ALEXANDER - 20 September 2023

" Experience great with Auto Europe "

" Very pleased generally with quality of vehicle and service. Had a choice of Chevrolet Blazer, Nissan Rogue and Ford Edge. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by MARK - 11 September 2023

" Everything was good except the fueling hustle at the Toronto airport. A total shaft that I can pick up a car with a digital plaything guage not fully full but upon dropoff I am surprise billed. "

" Dropoff we checked the guage and I was told it was fine, and got a bill in the mail for $33 in "refuel" Obviously the stupid "digital guage" is not accurate so likely it wasn't actually full upon pickup either! "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 5

TORONTO, CA - Reviewed by MOHAMMAD MIJANUR - 06 September 2023

" I would like to be reimbursed for the stress and time wasted as well as money used because of Dollar's terrible services. "

" I hired a vehicle from Toronto Airport on the 23rd of August for 11 days till 3rd of September, rental record: 924939956 for a Toyota thunder registration pr69957. On the third of September while returning to Canada from Detroit, our tyre became flat on the motorway 401 eastbound side, at 10:00 (AM). We tried to use all the numbers provided to call for roadside service that was originally paid for, but no one picked up. The numbers I tried calling were: 1-877-466-0992 1-800-654-5060 1-800-847-4389 1-877-608-5784 Then a friend from Toronto called in my place and they did pick up on one of the numbers, and informed them of our situation, and they provided a reference number and a number to call, in order for them to obtain our location. The reference number was 0230331661, and the number we were given to call was 8006545060. I tried calling this number but received no response after attempting to call for an hour. Then the police came, and they also attempted to call the number provided, for more than half an hour, but also failed to get a response. They told us that because we are not safe on the motorway, the police called a tow company to take the car to the nearest tyre repair place. After 40 minutes, the tow company came and said the tyre needed replacing as the rods were damaged. As we had 4 of us in the vehicle, the tow company said they will not take any passengers, so they called a taxi to take us with the tow truck to the Tyre place, which was Costco in windsor, walker road. The tow company then charged us 415.84 Canadian dollars, and the taxi charged us 150 Canadian dollars, and Costco charged us 12.42 Canadian dollars to swap the wheel with the spare. We lost 4 hours in total and I would like my expenses to be reimbursed, which totals out at 578.26 Canadian dollars, which I paid that should have been covered by the roadside policy that was originally paid for. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TORONTO, CA - Reviewed by DANIEL - 04 September 2023

" Nothing to say other than it was seamless and no problems "

" Pefect experance "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by LESLIE - 04 September 2023

" Easy , convenient, stress feee. "

" Good easy experience. Good vehicle, good price and no added costs. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by ROZEMARIJE - 30 August 2023

" Auto Europe always finds us competitive prices. Customer support when I had a question was great "

" Process to report existing damage to car was not explained well. Hire car return location at airport was very difficult to find. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 8

TORONTO, CA - Reviewed by KEITH - 27 August 2023

" Very easy process and nice vehicle. Helpful staff. Perhaps Avis could switch off the beep/beep when locking the car. It might have annoyed the neighbours in our rental property. "

" Very easy process and nice vehicle. Just 2 points. Didn't realise until exiting on pick up that we needed to have all paperwork checked again at barrier and inspect ten vehicle. We weren't ready. Second point. When locking the car it piped twice! Very annoying for neighbours in our rental property. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TORONTO, CA - Reviewed by JONATHAN - 21 August 2023

" none other than above "

" Pick up was not exactly friendly. Fairly grumpy staff member. Vehicle was over three years old and had done 67000 km. Way too old for a hire car "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

TORONTO, CA - Reviewed by JAMES - 15 August 2023

" Good overall after a poor start. "

" Quick pass check in was a waste of time. First car we were given was damaged and had writing on the near side window stating further damage. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

TORONTO, CA - Reviewed by JOSS - 15 August 2023

" AutoEurope was an attractive price and easy to book online "

" Car was relatively new and service was reasonably efficient. Price was on the high side for 48 hour rental. Most annoying though, I feel a one way fee from Toronto Pearson pickup to Toronto Downtown drop off is a bit over the top "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

TORONTO, CA - Reviewed by ELISSA - 14 August 2023

" they had best price and the car hire company we ended up with in Canada was a big company so no issues what so ever "

" When we picked up with Avis it was quick and easy we were in and out in under 20 min at a guess "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by DAVID - 12 August 2023

" Frustrating at being overcharged "

" Been overcharged for a tax that was included in the quote. Clearly standard policy to 'try it on'. Will chase to get this money back but a con and a nuisance "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by TIMOTHY - 09 August 2023

" Overall satisfied but could have been a bit better. "

" The car was a little smaller than expected considering I had ordered a large family car, it was just about adequate. The check in was fine but it would have been nice to have had someone on hand when given the vehicle to answer any questions rather than just been given the keys. The drop off was ok but the staff could have been more friendly. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 8

TORONTO, CA - Reviewed by KRISTY - 08 August 2023

" Booking was easy, great value and I felt informed (apart from zip code for pick up and drop off) car was fine and fairly straightforward process. Staff at Avis collection booth were ok but could have been a little more efficient dealing with problems (from what I could see while waiting in the queue). "

" Wasn't very clear where to find avis booth as it was outside the terminal building and not signposted with other car hire providers, myself and another family had to ask airport staff directions which wasted time. Once at the counter there were 2 customers ahead of me and both appeared stressed, both had problems..1 didn't have kids car seat as arranged and other didn't have a car at all, so I waited a long time to get my car and it was a very long winded process even though I had booked in on the avis app too. We wasted about 45mins in line (only 2 avis staff there and although helpful they were slow and looked under pressure). Our car had a scrape across the front bumper and dents in the bonnet and a few other cosmetic issues but other than that we were happy with it. Drop off was quick and easy, but we had wasted time trying to find the drop off point, please put a zip code and clearer instructions in booking email or in the car as we wasted time dashing from terminal 1 to 3 by train after working out where the drop off was, which added to our stress which with 2 kids was not fun. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TORONTO, CA - Reviewed by REGINALD - 07 August 2023

" Auto Europe was efficient in its booking process and communication throughout. This was let down by Avis who did not meet the booking requirements. "

" Vehicle not as booked. Not even similar as advertised. Parcel shelf missing, rear windscreen wiper no rubber so useless when it rained. Car not washed due to lack of staff and interior grubby. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 5

TORONTO, CA - Reviewed by CLIFFORD ERIC - 07 August 2023

" 100% "

" The car provided was above my expectations lovely car very clean no complaints whatsoever will definitely use you again in the future. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by CATHERINE - 05 August 2023

" The staff at Avis were very rude at Toronto airport. Saying they didn't have anything else and the luggage issue and scrapes on the car were normal . What did we expect a new car? They said and made us feel really uncomfortable for even mentioning the issues . I have used AutoEurope in Canada at least 10 times and never had any complaints but this was really unpleasant. In the end because we didn't want a scene we just said yes whatever and took the car putting the luggage in with the passengers. "

" Ordered a large car such as doggie charger but luggage would not fit in the Toyota Camry they gave us .Had to fit it in the back seat. It had large scrapes and scratches on it . For a high price we wpuu you Ps have expected built in sat nav as we have had with AutoEurope before but there was none . Just basic fm radio as a feature "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 1

TORONTO, CA - Reviewed by JAMIE - 05 August 2023

" On placing the booking we had booked a dodge charger, a family member phoned 1 week before we travelled to confirm this and the person stated that we would be getting a dodge charger and this was 99% of getting the car we wanted. When we arrived we were given a Mitsubishi SUV and was told this was an upgrade? When I've asked and requested that we should be getting a dad he charger the employee said he will see what he could do and then walked off behind the counter to serve other customers. I tried to get his attention but he continued to ignore me. This was a really poor start to our family holiday and as I had a 3 hour drive I had to take the car given to me as this would not be resolved as the staff wasn't interested. "

" On placing the booking we had booked a dodge charger, a family member phoned 1 week before we travelled to confirm this and the person stated that we would be getting a dodge charger and this was 99% of getting the car we wanted. When we arrived we were given a Mitsubishi SUV and was told this was an upgrade? When I've asked and requested that we should be getting a dad he charger the employee said he will see what he could do and then walked off behind the counter to serve other customers. I tried to get his attention but he continued to ignore me. This was a really poor start to our family holiday and as I had a 3 hour drive I had to take the car given to me as this would not be resolved as the staff wasn't interested. "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TORONTO, CA - Reviewed by STUART - 02 August 2023

" Auto Europe give excellent service with an easy to navigate web site and great prices "

" Car not ready despite completing digital check in and "given" upgrade to a vehicle with a smaller boot and no cover "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TORONTO, CA - Reviewed by ADRIAN - 30 July 2023

" Not a big fan of the Jeep Cherokee (cruise control allowed the car to speed up downhill) but that's what I paid for. No problems from start to finish. Check process was good - always like to pick up and return on a full tank and nice to go over the car together looking for damages. "

" Very pleased with the whole experience. Very smooth - no delays or issues. Staff friendly and efficient. Car was good and the price was competitive (which is why I booked this one) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by RAFAEL - 24 July 2023

" Superb price "

" No issues. Speedy check in and collection "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by PAUL - 24 July 2023

" Auto Europe were able to offer a very competitive price compared to many other rental services for Canada and I was very happy with the process. The car I booked was the car I drove for 2 weeks. I chose Auto Europe based on their positive reviews (other companies fare less well when you dig deeper). We are season car renters when abroad so know the possible pitfalls. Auto Europe instructions etc were all very clear. I can't comment on customer service as I did not need to contact them, the rental went smoothly. "

" Super easy from start to finish. The car pick up process was very efficient and the car rental desk was actually in the car park - which made it easy to go back and ask questions. Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by MICHAEL - 20 July 2023

" Auto Europe provides good rates and service, but make sit difficult to utilise account benefits from the actual provider. "

" Locations was understaffed. Other problem is when I make a booking through Auto Europe I cannot apply my Avis priority number and have to contact them separately and hope it is done correctly. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 6
Condition of the Vehicle: 9

TORONTO, CA - Reviewed by NICHOLAS - 15 July 2023

" Auto Europe produced some competitive rates and the car problems were not of their making. However I would not hurry to use Avis again and had i known they were linked to Budget, I probably would have selected them in the first place. "

" After spending over 2 hours getting through the amazingly awful Pearson airport, there was no signage to the Avis garage and even airport aids could not help. Had to get directions from other car rentals. Our car had to be delivered from another terminal and was not right when it arrived so was offered another model. Nice car but so tired by this time that forgot to check it had Navigation which it did not. Had a very heavy shower of rain a couple of days later only to find the drivers windscreen wiper was badly split making visibility terrible and dangerous. Forecast good so didn't get this sorted immediately. Constant warnings displayed saying service long overdue and oil change required. Took the car to the Avis office in central Mississauga and was asked to take the car to a garage round the corner to have the wiper blade replaced and the oil changed. On returning to the garage the oil change had been completed but the wiper blade could not be sourced. Returned to the Avis office and the very helpful young lady offered us another car but I had to return to the garage to fill up with gas before the exchange could take place. The replacement car was fine. The drop of at Pearson took more than half and hour with only one car in front of me as Avis systems were out of action and nobody seemed to know what to do. I have since received a review request from Avis but this continuously buffers and does not allow you to complete it. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 5

TORONTO, CA - Reviewed by KEVIN - 15 July 2023

" . "

" Hire OK except Avis tried to charge me for a tank of fuel. But when I queried it they refunded me in full. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by MARK - 15 July 2023

" No problems and great price "

" Very efficient and quick. Nice upgrade to a cool car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by MICHAEL - 10 July 2023

" I was surprised you AUTOEUROPE took all my booking charge at the time I created the order, thought it would have been close to the actual hiring of the car, I booked months and months ago. ! "

" Very good "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TORONTO, CA - Reviewed by MELVYN - 09 July 2023

" Very good service from start to finish. Everything was straight forward. I will definitely be using autoeurope from now on. "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by KEVIN - 06 July 2023

" excellent service "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by VALENTINA - 30 June 2023

" Easy to book, and good communication "

" When we picked up the car we were recommended an upgrade to fit all our luggage. We took the upgrade, but the car we were given still did not fit our luggage and we have to travel with a suitcase on our lap. Also the Full Tank option was not explained well to us. Luckily we sorted it when we returned the car and got a refund. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 9

TORONTO, CA - Reviewed by STEV - 21 June 2023

" Efficient, reasonable price and it all worked which is great after a long flight. Car pick up great, car drop off great.....we'll done to all concerned. "

" Great experience as they did what they said they would do. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by ROBERT - 18 June 2023

" It was good easy and quick "

" We were able to collect the vehicle early the only thing that was not made clear was the fuel used in the vehicle although we worked out the fuel type it was a worry initially "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TORONTO, CA - Reviewed by HAYLEY - 15 June 2023

" ..... "

" The man who welcomed us was abrupt. We had no satnav so we're left on roads not knowing where to go until we worked out we could connect our phone. He didn't show us to nor around d the vehicle. So we had to work out where everything was "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 5

TORONTO, CA - Reviewed by ANDREW - 13 June 2023

" As the car was in a garage i did not notice the cleanliness of the car. So the only disappointing part of the car rental was that the car was very dirty inside and out, i had to go through a car wash at my destination as to make it look presentable. "

" I always use Avis when i travel for business and pleasure. As always the customer service was quick and problem free. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by GELT - 12 June 2023

" In Plain: Very Good. "

" Very good service, hassle free and all to expectation. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by LEE - 04 June 2023

" No problems whatsoever when picking up and then returning the car. Staff very polite and courteous "

" I had no problems whatsoever with hiring the car and will definitely use the service again "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TORONTO, CA - Reviewed by GURSAGAR - 02 June 2023

" I had to cancel one of my other bookings through Auto Europe due to lack of spouse inclusion whereas I received complementary one additional driver cover through a competitor, even that was not necessary as spouse was informed as automatically included without having to use additional driver add on. An unnecessary loss of the usual good service experience from Auto Europe and business for Auto Europe. "

" Additional driver feature misleading and incorrect. Having made provision for the spouse to be added which initially suggested an extra, upon collection was informed that spouse is automatically covered and would need to be added as an additional driver. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by WILL - 01 June 2023

" Good price & simple process. "

" I expected to get a mid-range, run of the mill 4-door saloon or similar, but instead was asked if a Dodge Challenger was OK. A a 2-door 2-seater with rear bucket seats it turned out. I had little idea what this actually was so said yes. Fair do's, I could've asked. And fair do's when I actually saw this muscle-type sporty thing in the garage I could've gone back & asked for a swap. But I'd been travelling for 11-12 hours and I was knackered & just wanted to get where I was going, so off I went. Now, I'm comfortable driving a bulky beast that like, but I suspect a few customers would not be, and would discover the drawbacks of the tiny rear bucket seats & 2 doors too late in the day. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by MALCOLM RUSSELL - 28 May 2023

" Everything was fine "

" Good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by PAUL - 26 May 2023

" When I tried to change the time by 2 hrs later because of change of flights, your operator told me I had to change suppliers from Avis and pay extra. I then called Avis who told me they hold the car for 24 hrs with no extra charge. Your operator should have told me that. Very disappointing. "

" Pretty smooth "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by ALAN - 25 May 2023

" condition of the car was poor "

" The car had a lot of damage, in excess of the allowed guidance, none of which was recorded. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 3

TORONTO, CA - Reviewed by PAUL - 18 May 2023

" 1 "

" Completed online licence and credit card details to avoid queues but had to queue behind 2 customers booking cars etc for 30 mins. Need separate q for customers who have completed online details. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by MARTYN - 17 May 2023

" Pretty good value "

" Generally a good experience "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TORONTO, CA - Reviewed by MELANIE - 15 May 2023

" The website needs to reflect the options available with the different levels of vehicle. "

" Very disappointed that requested GPS on booking but was not told that was not possible with the vehicle I had selected. I was only told that it was available on "premium" vehicles once at the airport pick up desk. It was hassle I didn't need after a 7 hour flight. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by STEPHEN - 12 May 2023

" Good overall experience "

" Straight forward no problems.Good service. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TORONTO, CA - Reviewed by DAVID - 14 March 2023

" Very competitive solution offered and the link with Alamo was seamless. "

" Convenient to arrivals, pleasant & courteous staff and a swift pick up and drop off experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by GRAHAM - 10 January 2023

" Please see No3 "

" Firstly, please be aware I never give 10, so 9 is up there. I was happy with everything and the customer service was totally friendly and on point. Great car, good deal all round... "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TORONTO, CA - Reviewed by DANIEL - 01 January 2023

" I ahd to drive in dangerous conditions (and chose not to at times) as you did not fit snow tires in Canada in December. "

" You provided me with no winter tires in Canada in December. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 1

TORONTO, CA - Reviewed by NICHOLAS - 30 December 2022

" All good, wish every car hire experience was this smooth! "

" Nice car, very good service! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by SEAN - 25 December 2022

" I have been booking through Auto Europe for a while and it has been reliable with reputable brands of suppliers. "

" Good service and car. Avis ate not the cheapest, but dependable. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TORONTO, CA - Reviewed by KENNETH - 26 November 2022

" Fine "

" Didn't get the car we booked (booked a full-size sedan, similar to Dodge Challenger), got a small SUV (Mitsubishi RVR). Didn't fit all of our luggage and passengers, had to offload a suitcase on a friend. Much confusion on pickup, since the car wasn't in the bay it was supposed to be in, and the staff couldn't find it. Took an extra 30 minutes. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 5

TORONTO, CA - Reviewed by MICHAEL - 15 November 2022

" In the past I have had difficulty getting status credit for rental from Avis. "

" Given a car with a broken horn, replaced with a second car, horn also not working. Counter staff were a bit unfriendly during all this. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 5

TORONTO, CA - Reviewed by DAVID - 06 November 2022

" Overall, apart from signage issues at Pearson Airport, I was highly satisfied with the experience "

" Only problem was the lack of clear signage of pick up and drop off at Pearson Airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by MALCOLM - 06 November 2022

" Booking was straightforward and at a competitive price. The Avis experience was trouble free and efficient "

" All good. Pick up and drop of were handled efficiently and the staff were helpful and friendly "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by MICHAEL - 30 October 2022

" Advertised car not available "

" Disappointed that a Dodge Charger was not available, advertised as the default car reason why I choose your company. No chargers in stock "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

TORONTO, CA - Reviewed by LESLIE - 21 October 2022

" Easy experience "

" I was charged extra for additional road side assistance which I didn't really want but only noticed after I had already left with the car "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by TREVOR - 19 October 2022

" Over all it was very good apart from the hire car pick up being moved without us being informed before hand. "

" My only complaint is that once at Toronto airport we found that all the car hire pickups had been moved to another terminal which added about 40 mins getting from one terminal to the other as we had not been informed of this move beforehand and the signage was poor. My wife who is disabled found the extra journey from terminal 3 to terminal 1 rather hard especially after the 8 hour flight. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by PETER - 11 October 2022

" Easy to book through AutoEurope and very good price, ended up with upgraded car which was nice. Good email a few days before we traveled to confirm booking and what to expect. Good service and will use AutoEurope again. "

" The counter staff were very efficient, only thing we could not get to work properly was the app. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TORONTO, CA - Reviewed by KATHERINE - 08 October 2022

" Good overall and the vehicles were excellent. "

" Front desk and drop off were excellent *although long wait when we arrived from the uk!) , however customer service during vehicle pick up from car lot was very poor! No staff around. They did not inform us that the car was ready. We only noticed that our car was sitting there when we identified the licence plate on our paper work. The car was left running and no one informed us. We were not familiar with the operation of the car and we were left to figure it out for ourselves. In the past staff have always passed the vehicle over with a walk around and also instructions offered on the operation of it. Very disappointed as it took us quite some time to sort it on our own and feel safe before departing onto a very busy motorway. We hope staffing issues will be addressed as this is a real issue. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

TORONTO, CA - Reviewed by WARWICK - 05 October 2022

" Totally rubbish "

" Hello. I ordered and paid for a Doge Charger and was offered a VW saloon which was not acceptabe. Was told for $20 I could upgrade to a Hyundai Santa Fe. The car was rattely high milage with a bent number plate. Then I was charged $210 extra. Rubbish car, rubbish service. Avoid at all costs "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

TORONTO, CA - Reviewed by IAIN - 03 October 2022

" Poor communication about closure of the Toronto Airport Terminal 3 rental offices was not acceptable "

" No one said that Terminal 3 rental offices were closed and arriving in Terminal 3 with two 80 year olds and trying to get them and all the luggage to Terminal 1 was not acceptable "

Value for Money: 2
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 2

TORONTO, CA - Reviewed by ANDREW - 03 October 2022

" Just the additional unexpected charge let it down "

" We have been charged 68 Cad extra and I do not know why Is this something you can help with "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by DARREN - 02 October 2022

" although I was happy with the price I paid the airport experience left a sour taste, first time at Toronto airport and very poor customer service has put me off returning. "

" landed at terminal 3 the car hire is in terminal 1 , no signage to say that the car hire was in a different terminal, after a lot of searching Was pointed in the right direction, at the desk the counter staff were unhelpful and uninterested. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 5

TORONTO, CA - Reviewed by SARBJIT - 27 September 2022

" It was confusing that I paid auto Europe and then to deal with Avis on picking up my rental vehicle, it should be handled better as I thought I had been scammed when I was getting emails from Avis. "

" I have an outstanding query for which a ticket has been raised on my return and to date has not been dealt with which I am very dissatisfied about. I would appreciate contact with someone to resolve this issue. "

Value for Money: 3
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by CHRISTOPHER - 26 September 2022

" User friendly and good value. "

" After a negative car hire experience with a different provider last year, we were over the moon with the car, price and customer service this time round. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by ANDREW - 26 September 2022

" Smooth - and have already taken out another "

" All worked well, pickup and drop off and vehicle generally "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by SARAH - 25 September 2022

" Great car, great value, great price "

" Even with the pre Chechen-in, I was in line approximately 45 minutes. Once served, the staff were helpful and courteous but it just took so long. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by ALAISTAIR - 24 September 2022

" Overall Auto Europe were ok to deal with on line and on the phone. Avis desks in Vancouver and Toronto were slow but car return was fine. "

" Disappointed after calling Auto Europe before we went on holiday about an enforced flight change what made me return my Vancouver car a day early. You told me to speak to Avis and when I did they told me it's Auto Europe that deal with refunds ......not great really. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 9

TORONTO, CA - Reviewed by PETER - 24 September 2022

" we were not told in advance of the closure until further notice of Avis's office at terminal 3, and even that "office" meant leaving the airport terminal and making our way to the car parking facility "

" we arrived at Toronto late in the evening and struggled across to the Avis office at terminal 3 to be greeted by a locked office and a sandwich board type sign, stating that the office was closed until further notice and to go to terminal 1, this resulted with struggling back to terminal 3 then struggling to find how to get to terminal 1 which involved a shuttle train, we waited a good 30 minutes to be seen at the desk, and the desk guy just said, "go through that door and the car will be brought round, a guy subsequently drove the car around which was not the car ordered but a much smaller VW Golf, handed over the keys and made his way away from us as quickly as he could, no vehicle hand over or walk round inspection of the vehicle, or explanation of any features such as seat adjustment how to start the car (brake pedal had to be depressed in order to start the car, no explanation of the auto cut out cut in of the throttle at idle, no help whatsoever also car was covered in minor dents and scratches, we had been through a nightmare flight stuck on the runway at Gatwick for 4 hours and with problem after problem, so having to go back to the desk to get the guy to check the car condition was the last thing my wife wanted to do, as she was stressed already so I spent the rest of the holiday worrying that there would be some attempt to blame us for the pre-existing damage, this didnt transpire, but a simple (NORMAL CAR HIRE) hand over rather than dump and run would have negated the stress, also the smaller car had a tiny boot which wouldnt evel take our suitcases luckily we were travelling with only two occupants, so rammed the suitcases into the far from capacious rear seat area, in short I would never use Avis again as everything except the drop off fell well short of a NORMAL CAR HIRE experiance "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

TORONTO, CA - Reviewed by LUIS - 23 September 2022

" Great car, good price, friendly service, smooth throughout. "

" Smooth from collection to drop off. I highly recommend Avis in Dundas Toronto. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by MARTIN - 23 September 2022

" Reception was good and the representative was able to sort out an issue with my voucher number quickly and efficiently. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

TORONTO, CA - Reviewed by DEREK - 23 September 2022

" All good apart from the car supplied. "

" Car should have been an intermediate (medium size) but small hatchback supplied which could only accommodate 1 suitcase in the trunk. "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 4

TORONTO, CA - Reviewed by RICHARD - 20 September 2022

" The car that was advertised & that I ordered was not available (Dodge Charger) the assistant couldn't remember the last time they had one. This despite the fact that I had also checked in online prior to travelling - a process she denied even existing. I was offered a RAV4 in the basis that it is equivalent, it is not. After complaining I was given a much better car so happy with this but I shouldn't have had to argue. "

" The car that was advertised & that I ordered was not available (Dodge Charger) the assistant couldn't remember the last time they had one. This despite the fact that I had also checked in online prior to travelling - a process she denied even existing. I was offered a RAV4 in the basis that it is equivalent, it is not. After complaining I was given a much better car so happy with this but I shouldn't have had to argue. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by LUAY - 19 September 2022

" as above "

" Everything went smoothly , no surprises, no additional costs "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by ROBERT - 19 September 2022

" The car was clean and virtually new .Had no problems with the car. "

" Return drop off was closed due to construction. Found the correct drop off . "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by JOHN - 19 September 2022

" Generally good but pick up hampered by changes at Toronto Airport not notified in advance. "

" Avis online system not easy to use. Car provided without GPS. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TORONTO, CA - Reviewed by DAVID - 18 September 2022

" Nice car relatively cheap to run "

" Finding Avus wasn't easy because the location had changed and they haven't updated the website to let me know "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 6

TORONTO, CA - Reviewed by MARTIN - 18 September 2022

" Car good.Pick up not good "

" Not pleased having to transfer to terminal 1 after landing at terminal 3 to pick up my car.So much for advance check in. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by DAVID - 15 September 2022

" Overall very satisfied with the Auto Europe booking service. It could be improved if my Avis Preferred number could be added into the booking. "

" Car had some hard sap like deposits that had not been removed in the car wash, otherwise fine. Having contacted AVIS to link my Avis Preferred number to this booking pick-up was very easy as my name was on the board to pick up the car without having to queue at the desk. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TORONTO, CA - Reviewed by ELIZABETH - 14 September 2022

" When we arrived at Toronto Pearson Airport (after a 7.5 hr flight heavily pregnant and with a 3 yr old) we had to wait almost 90 minutes in a queue to collect our rental car. There were just 1 or 2 members of staff on the desk during the 90 minutes which was clearly not enough to deal with the volume of customers. Avis must have know that they were expecting a busy period and so should have staffed their desk accordingly. I intend to make a complaint to Avis. "

" When we arrived at Toronto Pearson Airport (after a 7.5 hr flight heavily pregnant and with a 3 yr old) we had to wait almost 90 minutes in a queue to collect our rental car. There were just 1 or 2 members of staff on the desk during the 90 minutes which was clearly not enough to deal with the volume of customers. Avis must have know that they were expecting a busy period and so should have staffed their desk accordingly. I intend to make a complaint to Avis. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TORONTO, CA - Reviewed by GREIG - 14 September 2022

" Specifically took a hire with an additional driver. Avis would not honour it, so I ended up having to pay an additional £110. Unhappy. "

" Didn't honour the 'additional driver' I paid extra for, through AutoEurope. Didn't explain the payment situation with regards to Toll roads during my trip. Counter staff couldn't care less about taking time to speak to you, instead just get customers through asap "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 8

TORONTO, CA - Reviewed by DAVID - 14 September 2022

" Auto Europe was easy to book, however would avoid Avis going forward "

" Counter - they were under staffed - they were having conversations not relate to vehicle - was supposed to get full size got mid sized SUV Vehicle - first vehicle had one tyre with very low air - went to counter to exchange - while there, the attendant was trying to convince my wife (who stayed by the vehicle) that the tyre was fine. When she mentioned that I was inside the attendant left immediately. Seemed as though he was trying to convince a woman on her own, but when the attendant heard I was inside, they ran away -ended up giving me another mid sized SUV (with Florida plates) "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 3

TORONTO, CA - Reviewed by DAVID - 10 September 2022

" Very pleased with the Auto Europe booking process and the competitive cost against trying to book through Avis directly. Would be useful to include Avis Preferred Number in the booking as I had to contact them separately. "

" As a Avis Preferred Customer collection was instant with name on the board and car ready immediately - no queuing! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by KRISTIAN - 09 September 2022

" Good experience with you absolutely SHOCKING experience with Avis. "

" We waited 2.5 hours in total for our car. The counter staff were rude and disinterested and incredibly unhelpful. The car was in my opinion probably not safe to be on the road. It shook at speed and a horrendous noise was coming from the rear. The car was dented and scratched all over which added to the delay as we needed to ensure that that was totally documented before we left Avis with the vehicle. Absolutely shocking service I would never use Avis again or recommend them. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 1

TORONTO, CA - Reviewed by MARCELLA - 08 September 2022

" Good customer service skills and car did the job we expected. Will use again thank you! "

" Good customer service skills and car did the job we expected. Will use again thank you! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by ROBERT - 03 September 2022

" It was much more expensive than previous years but we were late booking and I think that has been the same in all car hires. However both AutoEuropa who answered questions quickly and Avis were excellent. "

" Pick up well organised. No hassle re taking any further insurance etc. Had a good upgrade on the car for no extra cost. Drop very quick only difficulty was that terminal 3 drop off was closed for works which we could have been informed off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by ANDREW - 31 August 2022

" Terrible waiting time "

" After a long flight from the uk we had to wait 2hrs in the Avis que to collect our car "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 5

TORONTO, CA - Reviewed by EDITH - 30 August 2022

" Overall it was very good. When we arrived to pick up our car, there was a flight in before us and a lot of people waiting in line to pick up their car. Other than that, the staff member who attended to us was very helpful and quick. "

" AT first we where given a small car, BUT when I went back to the desk they got us sorted with a bigger car which we had requested. Thank you, "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by JOSEPH - 29 August 2022

" The car I received was considerably smaller that what I thought I was getting. It was a very basic vehicle. I had to walk a long distance to see the car from the counter staff. I had a young family and suitcases. I went back to the Counter to compalin but there was a queue. I simply did not have the time or energy to wait, so I accept the small car. "

" The car I received was considerably smaller that what I thought I was getting. It was a very basic vehicle. I had to walk a long distance to see the car from the counter staff. I had a young family and suitcases. I went back to the Counter to compalin but there was a queue. I simply did not have the time or energy to wait, so I accept the small car. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 1

TORONTO, CA - Reviewed by RICHARD - 29 August 2022

" See above "

" The car class I ordered and paid for (full size) was not the car available when I arrived (intermediate). On arrival I was informed that the car (Nissan Kicks) was correct despite raising my concerns at the collection desk. The car was clearly too small. On return of the vehicle at the end of the trip, I checked the receipt that I was provided and the documentation states that while I paid for a "fullsize" car, the car I used was classed as "intermediate". Could you please contact me about this issue ASAP. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 5

TORONTO, CA - Reviewed by MARTIN - 26 August 2022

" See above. "

" Positives: Car was great (though not clean outside). Very good price. Negative: Over an hour line to collect card; collection point in a different terminal - no info about this; couldn't sign on to Avis Preferred using the app ahead of time; high admin charges for use of toll road (407). "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TORONTO, CA - Reviewed by DONALD - 25 August 2022

" good "

" good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TORONTO, CA - Reviewed by BENJAMIN - 24 August 2022

" Auto europe we're good but Avis very poor "

" Tried to give me a smaller vehicle than booked. Rude when I requested politely the vehicle size I paid for. After one hour of waiting, they eventually pulled round a beaten old model with nearly 100k and faulty brakes. Not what you expect from a premium rental company. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 2

TORONTO, CA - Reviewed by STEVEN - 23 August 2022

" All went well. "

" Dropping off the rental was quick and effortless. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by SHAHID - 22 August 2022

" Wasn't sure if there was a separate queue for fast collection - no proper signs. But counter personal were very quick. "

" Didn't give me any option of the availability of the cars at pick up. I was pleased with SUV I got. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TORONTO, CA - Reviewed by PETER - 21 August 2022

" Very easy and efficient. "

" Easy pick up easy drop off and a good car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by DOROTHY - 20 August 2022

" auto europe was fine "

" Car collection took a very long time. We were tired after our flight and had to wait another 45 minutes to get our car "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TORONTO, CA - Reviewed by MOHAMMED AFZAL - 18 August 2022

" I've been grossly overcharged and its through no fault of mine I lost a whole day of my trip, I feel abused. "

" My flight was cancelled so I expected a days refund against my pre-paid rental. I had requested GPS but the counter Staff said I'd have to pay $18 daily rate so I opted to upgrade the car for $60 daily, above what I'd paid. I had the car for 3days which expected $180, they've charged me $329.70CAD so Im very dissatisfied. I want this addressed pls without delay. Afzal "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TORONTO, CA - Reviewed by ANDREW - 17 August 2022

" Best value and availability. "

" Good car and very efficient drop-off. Collection was lengthy with long lines dues to insufficient staff for demand. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by ANDREW - 17 August 2022

" Easy to book and compare. "

" The rental overall is expensive and the car hadn't been cleaned prior to me pocking it up. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

TORONTO, CA - Reviewed by JEREMY - 17 August 2022

" I wanted to simply move the time of my pick up (earlier by a few hours on the same day) and got back a very unhelpful, generic email back from you that was of no help. So I was not able to change my pick up time. "

" Long and slow line up at pick up. Also didn't get the car we wanted. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

TORONTO, CA - Reviewed by JANE - 16 August 2022

" Auto Europe were good and easy to use, but Avis let down the epxerience overall. "

" The car had not been cleaned well when we received it. There was a pair of shoes from a previous renter insides and suncream and food marks on the seats. Chewing gum stuck on the carpet. Exterior of the vehicle had also not been washed. We had also booked a minivan, but there were non available so we were given a different vehicle class with no other choice but to take it. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 6

TORONTO, CA - Reviewed by PHILIP - 13 August 2022

" No issue with auto europe but I wont be recommending them if they continue to work with Hertz. "

" The counter staff were quite rude. We turned up 1 hour early and it quickly became clear that they didn't have vehicle we had booked. They tried hard to persuade me to pay $45 per day to upgrade to a Tesla. When i refused and demanded car i booked (rav4) they told me i was too early and made me wait for the whole hour. Then told me all they had was the tesla - which was obvious all along. They"upgraded me for free but I hadn't wanted an electric car and one day had to drive 80km to charge it up as there are no superchargers in Niagara in the lake. Disgraceful. Will never use Hertz again "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TORONTO, CA - Reviewed by CHRISTOPHER - 12 August 2022

" Booking on auto Europe was easy and quick, however experience let down by customer service by Avis "

" Long queue for collection only 1 member of staff. Had filled out all info online for quick collect, however there was no quick collect point available. Despite having pre ordered child booster seats, they were not available, had to wait 1 hour for them to arrive! In total took over 2 hours to collect car! "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 7

TORONTO, CA - Reviewed by MICHAEL - 08 August 2022

" I had the misfortune to arrive when the Avis manager was not present. However, it is clear that AutoEurope do nothing at all to help customers in such a predicament and instead to and profiteer at the customer's expense. I literally could not have a dimmer view of your company "

" Upon arrival at Toronot we were told by the Avis check in rep that we couldn't hire the car as my licence card had expired. I hadn't been aware of this not having been reminded by the DVLA and not having been asked at any point during the hire process for the date (this should surely be part of the process to avoid issues). My wife had her licence but we were told we couldn't use it as it was a different name to that on the hire agreement. We were told by Avis that only AutoEurope could resolve this but they were closed at the time. After an emergency hotel booking, costing £200+, I rang AutoEurope the next day only to learn that the company was trying to profit from this misfortune saying that I would be breaking contract to change the name. Obviously AutoEurope could have changed the name to my wife but you have set up terms and conditions to prevent this for no obvious reason. I was told it would cost me £500 plus to change, setting up a new agreement. Thankfully, I went back to the airport and encountered a manager at Avis, absent the night before, who permitted the change to my wife's name straight away. All in all a dreadful experience and, unless I am compensated by AutoEurope, it is my intention, when I have the time, to use every available platform to warn customers away from using your company "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 6

TORONTO, CA - Reviewed by NAVEEN - 06 August 2022

" Easy check in at Avis. "

" Great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by PAUL - 06 August 2022

" This was my first experience of hiring a vehicle abroad and I would definitely do it again "

" The online check in was very good but queues at the collection caused delays. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 6

TORONTO, CA - Reviewed by CHRISTOPHER - 04 August 2022

" Efficient and professional service, car superb. "

" Ordered sat nav but none available. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by STEWART - 03 August 2022

" Easy to book and use. Quick confirmation "

" Very smooth and easy pick up and drop off. Helpful staff "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by MICK - 29 July 2022

" i did hire a different car from Avis prior to this. that car was fine. "

" The car smelt inside, the seats had stains on them. The car had damage on it, and was hard to look over it in a dark garage. the petrol tank was not full on rental. the windscreen wipers were useless when it rained. cars like this should not be rented out from company like Avis "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

TORONTO, CA - Reviewed by SAKATHEESAN - 26 July 2022

" easy "

" easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TORONTO, CA - Reviewed by TREVOR - 25 July 2022

" No Problems "

" No problems with car. Staff at Toronto airport were totally uninterested and unhelpful just pointed you to the electronic login and handed you the final printout no help with explaining any of the procedure, no mention of the E tolls locally, a waste of space "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 9

TORONTO, CA - Reviewed by PHILIP - 25 July 2022

" Our experience with Auto Europe however was easy to book and create the order and the information provided throughout was great. "

" Despite requesting a SatNav for our hire, there were none available for us to use. Staff also need to remember that customers are not familiar with hiring vehicle as they are and should be willing to answer questions rather than ignoring them. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10