AUTO EUROPE TREVISO, ITALY Car Rental Reviews

TREVISO, IT - Reviewed by TIMOTHY - 23 July 2025

" Very pleased with the price and the car "

" All went very smoothly. Got a cheap upgrade to a fantastic car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by EVGENY - 25 June 2025

" I've been using Autoeurope for years but never again! I was supposed to pick up a car at Treviso airport at 4:30 pm. My flight was delayed by 40 minutes, so I arrived to the desk around 5:20 pm and it was closed. I tried to call Drivalia first, no reply or whatsoever. Turns out that they close at 5 pm! It was Wednesday, not the weekend, not a holiday. There were other rentals around but none of them was closing at 5 pm. They had my contact details, they had my flight number, so they could have easily checked that my flight was delayed and waited for me. I called Autoeurope explaining the problem and expecting them to help me resolving the issue. The member of stuff was defensive from the very beginning, she blamed it all on me, refused to help finding me another car and refused to give me a refund. So, I ended up paying €220 for taxi. Autoeurope gave me the worst car rental experience I've ever had. Never again! "

" The worst experience I've ever had! This company is a joke, no respect for customers at all. I was supposed to pick up a car at Treviso airport at 4:30 pm. My flight was delayed by 40 minutes, so I arrived to the desk around 5:20 pm and it was closed. I tried to call them, no reply or whatsoever. Turns out that they close at 5 pm! It was Wednesday, not the weekend, not a holiday. There were other rentals around but none of them was closing at 5 pm. They had my contact details, they had my flight number, so they could have easily checked that my flight was delayed and waited for me. But they couldn't care less! And obviously I didn't get any refund. Will always avoid Drivalia! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TREVISO, IT - Reviewed by RAYMOND - 17 June 2025

" Easy to book selected vehicle. Pleased with customer service. "

" Very quick shuttle to pick up vehicle. Efficient staff and great service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by JOE - 15 May 2025

" I've now provided 5 opportunities to the Agency to rectify this and they are not willing to support me here. "

" Charged a late pick up fee locally by the agency for no clear reason, despite the car being collected and dropped off within core hours. Agency still cannot tell me where this clause is stipulated within their Ts and Cs. Nothing on agency website, contract or Voucher. Car had slow puncture. Super disappointed with their approach to this. Will never use a lower cost non-global brand again. "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 4

TREVISO, IT - Reviewed by LUGARD - 04 May 2025

" I have raised some concerns about my experience with Ecovia in Treviso, initially Auto Europe here in UK responded, but now it seems I have been ignored. "

" I rented Seat Arona but was given Fiat 500X when I got to Treviso Airtpot. All my protest that this is not what I paid for was in vain as I was not listened to. I have never experienced poor customer service like this since I have been renting car. After signing the car rental contract, I was told to go and be looking for the car on my own in different car parks after 21:00hrs in the night without light. I managed to took pictures of the car after begging someone to use their car head light. I was even threatened to take their car insurance policy of more than 200 Euros before they agreed to withhold 700 Euros from my credit card even when I have already purchase online insurance. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 5

TREVISO, IT - Reviewed by DAVID - 02 February 2025

" Extremely rubbish car hire , I want a refund!!!! "

" When we went to pick the car up it was very dirty I complained then they took it to the car wash why didn't they take it before pick up?? Wasted my time, the headlight didn't work, the screen wash didn't work the in car usb also, never use Sicily again , very angry zero points , I will give you o points review "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

TREVISO, IT - Reviewed by DAVID - 20 December 2024

" Overall good as usual "

" Disappointed being charged out of hours 22 03 we did contact them about late arrival "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by PAUL - 30 September 2024

" No problems with the booking. "

" Drop-off was a challenge as we were returning the car to a different place than we collected it from. There was no signage to the Avis parking places (we dropped off before the office was opn) so we ended up parking at the wrong place and dropping the keys in the wrong box. I was then charged for something extra which was unclear and had to dsipute. I think that has been resolved now with thanks to Avis customer care. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 8

TREVISO, IT - Reviewed by THOMAS - 28 August 2024

" could do with explaining better that insurance is with yourselves and not with car hire company, as got confusing at the car hire desk with someone who does not have english as first language "

" I thought that I had purchased insurance cover to cover deposit etc, but they tried to explain that the insurance was not with them (with Auto Europe I assume) and suggested I take out another policy with them as they tried to convince me that the insurance that I had with Auto Europe would be difficult to claim.. did not do this and had no accident, so dont know how difficult it would have been. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by VIMAL - 22 August 2024

" great service "

" excelent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by BRIAN - 09 August 2024

" the first car I was given was covered in dents. I asked for a change I was given a car which was below the group I had ordered; it was dirty not full of fuel. The staff really didn't care about the customers, because of the change it took nearly 45 minutes to collect a car I have to say I will never use this company again "

" the worst rental company I have ever experienced "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 1

TREVISO, IT - Reviewed by COLIN - 08 August 2024

" Auto Europe make it easy to hire a car "

" Staff were friendly, one small point is they should tell customers that the meeting point for the shuttle is across the road from the airport. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by TIMOTHY - 12 July 2024

" Very satisfied "

" Very easy procedure. Office right next to arrivals. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by EDWARD - 18 October 2023

" Not impressed "

" Flight became delayed meaning couldn't collect car on chosen day. Called up company who said car would be kept for us to pick up as soon as flight landed next day. When we got to counter we were told we couldn't hire car and had to pay over twice the amount at another car rental company. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TREVISO, IT - Reviewed by GAVIN - 21 February 2023

" All good. "

" No problems at all, car was the model we booked in great condition and low mileage. No insurance pressure at pick-up desk. No issues while driving or upon return. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TREVISO, IT - Reviewed by MASSIMILIANO - 14 January 2023

" I il back again...booking with Sicily by car "

" Nice peoples...very friendly, i really raccomend...definitely.. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by MASSIMILIANO - 09 December 2022

" Good staff...and I feel very welcome "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by ANNA - 19 November 2022

" Excellent experience, would use again "

" Excellent and prompt personal service, phone calls to the office with a couple of rental queries were answered promptly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by GARY - 11 October 2022

" Not kept waiting in booking in and collection, return is straight forward "

" No problem car hire, I have used Locauto on a number of occasions in Italy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by DALE - 28 September 2022

" The online booking of the car was easy, and all the information we required was provided. The service we received by Leasys staff, both in the airport and car hire collection were excellent, considering we speak no Italian everything was explained to us. Would certainly use AutoEurope and Leasys again "

" The service we received by Leasys staff, both in the airport and car hire collection were excellent, considering we speak no Italian everything was explained to us "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by STEPHEN - 20 May 2022

" Very straightforward booking process. Clear pricing. Excellent customer service with a query. "

" Quick check-in in terminal. Car park five minute walk. Simple drop-off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by PETER - 12 February 2022

" Reasonable "

" The car hadn't been valeted and was dirty We weren't given snow chains which were included and had to return to the airport to get them when we realised they weren't in the car The tank wasn't actually full and the dashboard showed it had been driven for 75kilometres since fill up It was a decent car despite these problems "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 5

TREVISO, IT - Reviewed by STEVE - 07 February 2022

" Easy to compare and book "

" Quick and easy check in and drop off. Car was fine just happened to be not one of their newer ones hence the slightly lower rating - still fine though "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TREVISO, IT - Reviewed by PAUL - 22 October 2021

" Good "

" Very goodGoo "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by DONALD - 02 October 2021

" See above "

" Very friendly and no pushy selling on "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by DUNCAN - 06 March 2020

" excellant "

" The staff at Alamo counter in Treviso airport were excellant , also the gentleman we picked the car up from in the carpark was even better and could not have been any helpful he really stood out with 5 star customer service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by KENNETH - 11 February 2020

" Auto Europe are good, but far from impressed with Budget First and last time. "

" Had to cancel due to ill ess. Very unhelpful. Would not consider changing or a mending booking for a later date. Difficult to talk to. Email response advises at 3-5 days. Useless "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by PAUL - 11 February 2020

" Not bad at all "

" Very efficient "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TREVISO, IT - Reviewed by JOHN - 15 January 2020

" Its regular occurrence. You should have informed the customer. "

" Scam company. Had to pay for their insurance of €85 on top the excess I paid auto europe. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 6

TREVISO, IT - Reviewed by MATTHEW - 15 January 2020

" Overall no issues. Got exactly what I expected. "

" Slow to complete pick up process - only one member of staff later on Sunday evening so only to be expected. Could not complete online registration, kept returning that order was not found. Speedy enough when actually got served. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by MARKUS - 07 January 2020

" d "

" d "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by DARREN - 02 January 2020

" Always book a car with yourselves around 3 times a year. This is the worst time. "

" When at the counter we were told there were snow chains in the car. When we needed the chains as we were going to the mountains the chains were not in the car! Very disappointed, couldn't use the car for at least 5 days due to snow. Contacted Sicily by car & they basically said the nearest place to collect them from were where we collected the car from 3 hours away! "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 1

TREVISO, IT - Reviewed by DIMO - 23 December 2019

" Booking with AutoEurope was really easy and convenient. "

" I have booked a car with winter tyres but when I got there, Leasys gave me a bigger car but without winter tyres for the same price. They gave me snow-chains as it is required by law, however the snow chains were smaller than the tyres on the car. Imagine how angry I was when I had to put on the snow chains and they did not fit. I had to buy larger snow-chains. That set me back 100 EUR. Additionally, the washing liquid froze because they did not add any winter washing liquid, they only had water in the tank. Buying winter washing liquid set me back another 4 EUR. And finally, they asked me to buy AdBlue which set me back additional 10 EUR. Overall, I can say that the car was not ready at all for the winter conditions which made my journey to the hotel very difficult. I definitely will not recommend Leasys and will avoid renting from them in the future. "

Value for Money: 2
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 1

TREVISO, IT - Reviewed by MASSIMILIANO - 08 December 2019

" Why not! "

" They provide automatic car... maintobe more expensive.. Costumer service on the desk was very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by MARIUSZ - 26 October 2019

" Used it for second time and very satisfied with overall experience, efficient way of hiring a car! "

" Very good service at Treviso airport, quick pick up and drop off at good price, would use again! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by RONAN - 02 September 2019

" EASY "

" Hassell-free "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by ARTHUR - 29 August 2019

" Good car, easy /quick pick up /drop off. No push to sell add ons. Not quite the cheapest but always good value. "

" Always good experiences with Sicily By Car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by KEITH - 30 July 2019

" Very good experience from start to finish "

" Very smooth, great staff, great car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by NIGEL - 18 June 2019

" I nearly always use Auto Europe to book car hire throughout the year and will continue to do so but will avoid Maggiore from now on. Dismal from start to finish. The experience upset my family so much in the first instance that our holiday didn't get off to the best start, not what you want for what should be a nice time! "

" The car was damaged all over the body work and the interior was dirty. The stereo would not connect to ipods despite having bluetooth. The staff were rude and aggressive when we asked them to help us, we will never use this hire company again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 1

TREVISO, IT - Reviewed by PETER - 16 June 2019

" Good quality car. Easy to drive. "

" Good, friendly staff. Surprised that breakdown cover was not included in price and was an extra cost "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by CHRISTOPHER - 28 May 2019

" Avoid at all costs. Next stop will be trustpilot and Tripadvisor to tell people to avoid interrent at Venice Treviso........ "

" Worst experience renting a car to date. I've hired many cars abroad, and had no issues. When trying to pick up the car from Venice Treviso, i was told I would need to put a £1200 euro deposit on my credit card. I told them I don't own a credit card. They then made wait for an hour, till they spoke to their manager. They then said I couldn't have my 100 pound deposit back, as it was my fault... Even though I had paid for the highest tier of Insurance.... So at this point I was in a foreign country with no car, and about to loose a £100... And been stuck at the airport.... So by holding hostage of the 100 pounds, and taking further advantage they said I could have a car for an hour extra 200 euros. This was getting close to midnight now so I paid it. I also had to pay a fuel deposit of 200 pounds on top. The car itself was smashed up, and the staff were so rude. No the best way of starting your first trip to Italy on your 40th birthday. A humiliating rip off. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TREVISO, IT - Reviewed by RICHARD - 08 April 2019

" It is not the first time we have rented with Auto Europe and overall the experience has been a positive one. On this occasion it was only marred slightly by the delays when returning the car due to too few staff on duty, which cased slight anxiety and resulted in us having to rush to the departure terminal. "

" The staff in the garage are responsible for both collection and return in the same area and there was only one person on duty. When we collected the car this was not an issue, however when we returned the car there were several people trying to collect and return cars at the same time which resulted in delays. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 8

TREVISO, IT - Reviewed by MAXIM - 28 February 2019

" see above "

" Despite I paid for the car rental for 9 days, our car was given away the next moring due to "no show" and voucher cancelled without compensation "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by STEPHEN - 12 February 2019

" Have used Auto Europe a lot and always smooth and easy "

" Slightly slow check in process but nothing major, drop off was easy "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TREVISO, IT - Reviewed by JEFFREY - 29 January 2019

" I find the Auto Europe website user friendly and when speaking with the staff, friendly, polite and professional. "

" Avis representative was friendly and polite. Upon collection of the car, the car was covered in scratches and marks (approximately twelve), but these were noted on the documentation by Avis. When returning the car there was no Avis member to check the condition of the car and fuel level (returned full), so we went to the Avis desk in the airport, spoke with the same representative as before when collecting the car. He told us he was the only member of staff working that day, couldn't check the car, but all would be fine as we only had the car two days. This is the only aspect of the hire we are not happy with as the car should have been checked and signed off upon return. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 5

TREVISO, IT - Reviewed by GIUSEPPE - 16 January 2019

" reliable, quality, convenient, safe "

" reliable, quality, helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by ROBERTO - 08 January 2019

" Staff was very kind, fast and effective. Highly recommended "

" Staff was very kind, fast and effective. Highly recommended "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by KEVIN - 01 January 2019

" N/A "

" N/A "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by AVROHOM ABISH - 30 December 2018

" The company you gave me was very un professional m "

" Car was dirty and missing water for the wipers no winter tyres what I ordered And the car had a oil warning light on "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 1

TREVISO, IT - Reviewed by GIUSEPPE F. - 17 December 2018

" ... "

" ... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by MARK - 14 December 2018

" We will continue to use you ! "

" Excellent value Courteous staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by LAURA - 29 November 2018

" GOOD CUSTOMER CARE, QUICK AND EFFICIENT "

" GOOD CUSTOMER CARE, QUICK AND EFFICIENT "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by ALLAN - 22 November 2018

" Other than the guy no at his desk for car as he was in shitter all was good "

" Check in was very good and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by JULIAN - 11 November 2018

" Good rental "

" Good value. The parking lot was a longish walk from the airport. On return, it was good that there was a LocaAuto person available in the lot, and that they sent the confirmation of no damage by email. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by MICHALINA - 26 October 2018

" No problems. Quite satisfied with the experience. "

" The price of renting a booster seat (which I didn't actually need this time, in the end) is exceedingly disproportionate to the the car rental itself - perhaps some cheap booster seats should be offered for a reasonable price/free in the future? Also pick-up location in airport is difficult to find and in not a very convenient location, but I appreciate this is due to the nature of other surrounding airport infrastructure and cannot be changed in the near future. However, counter staff was very helpful and explained everything clearly. Got a free car upgrade, too. Overall, very satisfied with the experience. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by FIONA - 09 October 2018

" See point 3 above. "

" You seem to have sent this to me without logging my email to you regarding the fact that my car hire booking with yourselves had to be cancelled. I am to have a response from you about my refund. The email was sent to you on 27 September 2018. "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TREVISO, IT - Reviewed by RUARIDH - 06 October 2018

" Everything was problem-free - except for either Maggiore or Auto Europe blatantly attempting to rip me off, against Auto Europe's stated terms and conditions (I read them carefully), by introducing an unexplained charge, with zero explanation or prior warning, after all transactions were complete and I'd been told there was no problem with the car. My impression was that this was deliberately slipped 'under the radar' so that I wouldn't notice until after I'd signed for what I believed was return of the car and/or got home. It's hard not to view this as essentially attempted theft, by someone (Maggiore, according to Auto Europe), which despite my otherwise good experience is very difficult to overlook. "

" The car was fine, the price was very reasonable - everything was okay except that when the car was returned, the staff member at Maggiore alerted me of a 33 Euro 'rental charge' which he said Auto Europe had applied, against Auto Europe's policy as stated on the rental agreement. If I hadn't said I wanted a physical receipt (I was not given one by default), I might not have known until much later - I believed that I was signing for the return of the car, not to validate an extra, unexplained charge I had never been told about. He said I should contact Auto Europe as there was nothing Maggiore could do about it, and Auto Europe sometimes made this charge, which in his view was 'unfair'. I contacted the telephone number provided by Auto Europe immediately, but this did not work. I contacted Auto Europe next day on my return using a different number, and immediately got through to a rep who told me Maggiore were basically trying to extort me, and promised to remove the charge and sort this out ASAP. She was very helpful, but I've still heard nothing back. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 7

TREVISO, IT - Reviewed by GORDON - 28 September 2018

" See above "

" The pick up at Treviso was unbelievably slow and inefficient. One person on the desk who answered her mobile phone every two minutes to then engage in a long conversation while the queue in front of her grew bigger and bigger. It seemed to take a really long time for the paper work to be completed. Rival companies seemed to be able to process 3 to 4 people in the time your person managed one. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by PAUL - 24 September 2018

" Sluggish transactions caused me delay at start and end "

" The staff were friendly and helpful. But the computer system at both pick up and drop off was appallingly slow. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 9

TREVISO, IT - Reviewed by DAVID - 23 September 2018

" Have used AE for a number of years and find their website one of the best. Furthermore, if information is lacking, they provide a free telephone service with very helpful staff. "

" Very happy with this rental. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

TREVISO, IT - Reviewed by ANDREW - 17 September 2018

" Experience with Auto Europe has been OK overall, just need to be careful not to get caught out by any local fees as you're not dealing with the provider directly and not entirely sure what you're going to get! "

" Collection of the vehicle took 30 mins per customer. Being the 3rd in the queue on arrival meant we were waiting for nearly 1.5hrs (nearly as long as the flight) before being able to collect the car! On returning the car, staff were very rude and currently in a dispute over some 'damage' that (didn't) occur during the rental "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

TREVISO, IT - Reviewed by DANIELA - 10 September 2018

" I have rented multiple times with Auto-Europe and I would normally rate the service as outstanding. I am hoping that this negative experience with Firefly Treviso Airport is a one-off. "

" Positive: Car was in good condition, pick up and drop off were promptly dealt with Negatives: 1. I tried to call the contact number on the voucher repeatedly (on about 15 occasions, at various times). Phone was not picked up. 2. A member of staff at the garage (Nicolo) offered to cash a petrol voucher for me and credit my card (petrol stations near Treviso airport do not give money back for after-hours petrol filling). I left €38 worth voucher with him and informed staff at the airport office. Money was not transferred, there was no attempt to contact me about this transaction and I was not able to get in touch with the airport office. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by JOSE - 06 September 2018

" Not cool "

" I had to rent another car wich cost me 190 euros because they were not accepting my Mexican drivers license. They said I needed the international one which my country doesn't expire anymore. They were unable to solve the problem so my partner had to rent another car. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TREVISO, IT - Reviewed by LYNNE - 06 September 2018

" Too l9ng to wsit for collecting car. Onky one assistant. Long walk to get car and had to return to desk as wrong date on contract so had to be redone. "

" 1 hour wait to collect car "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

TREVISO, IT - Reviewed by GERHARD - 05 September 2018

" - "

" - "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

TREVISO, IT - Reviewed by DAVID - 04 September 2018

" Booking experience was good. "

" Picking up the car was very slow and inefficient, resulting in a queue. Had to fill in lots of details on paper, they the staff seemed to have to type it all into a computer and it all took much lomger than expected. "

Value for Money: 9
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 7

TREVISO, IT - Reviewed by PHILIP - 21 August 2018

" Pick up took too long, car was good , clean and tidy. Also it was extremely good value. "

" Pick up took 40 minutes overall not very happy with that and drop off took twenty minutes as the computer pad that the man was using kept freezing , The man himself was very good. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

TREVISO, IT - Reviewed by DAVID - 13 August 2018

" everything else was great ,will just tell everyone to watch out with your extra charges and times yous are open or not as iv never been to italy before or used your company before! "

" Was not told that the office shut at 10pm the person charged me 61.00 euros because i was past this by 14 minutes. Then once arguing about the charge started the paper work 19 minute past 10!! You should tell people before they book a car with you when you are choosing at the beginning OF THE BOOKING "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by MICHAEL - 24 July 2018

" As above. "

" Although there was one person in front of us at the counter, we had to wait half an hour while they were dealt with. There was only person at the desk. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 8
Condition of the Vehicle: 5

TREVISO, IT - Reviewed by ALFONSO - 23 July 2018

" Everything was fine. Thank you "

" Everything was fine. Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by GIORGIO - 19 July 2018

" I should have canceled the booking with Sicily by car and rebook via autoeurope with hertz at a cheaper price. "

" The counter staff was unpleasant and not helpful. The staff at the drop off tried to charge me for stains on the car's body "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 7

TREVISO, IT - Reviewed by IVAN - 09 July 2018

" perfect "

" This is the secont time i used Firefly in Italy. This is the best rental company in this region "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by EMMANUEL - 27 June 2018

" The deposit is low and very efficient at the counter "

" They charge some extra which is not mentioned "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

TREVISO, IT - Reviewed by ANDREW - 11 June 2018

" See 3 above - all else as great. "

" Everything was great until our home bound flight was cancelled and I had to drop the car off at Marco Polo rather than Reviso. It was a nightmare getting through to your people and the charge to change of 84 Euros was extortionate given that I have no doubt you are balancing the stick between these airports all of the time. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by LISA - 21 May 2018

" The car was fine, though the petrol guage would not go to full even when it couldn't physically hold any more. It was clean, well maintained and a comfortable ride for my passengers, just the sad feeling of being ripped off by paying for 2 sets of insurance creates a very bad feeling in the mouth "

" I was recommended to use this company by the friend I was travelling with, she has a property in Italy and has used then before...I booked via the Uk internet and chose a medium priced car and I added on insurance, almost doubling the price. However at Treviso airport I was advised that this was not comprehensive insurance and was I to have an accident I wouldn't be covered. My friend paid to add this to her basic price and I asked for the excess insurance to be refunded and I would pay to add on g he comprehensive. This was refused and I was compelled to pay another £67.08. The service desk said I had booked through a different site...Auto Europa not Europe...his don't care attitude was not pleasant. I have tried to call your company but its always busy or out of hours. I will not be recommended or using you again when I travel to Treviso shortly. When travelli "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TREVISO, IT - Reviewed by GERALD - 05 July 2015

TREVISO, IT - Reviewed by DAVID - 27 June 2015

" As with most hire cars these days there was some pre-existing damage to the vehicle. This was marked on the paperwork BUT the diagram is small and on a carbon copy it was difficult to see exactly what this referred to. Whilst we concluded that all damage had been marked this was questioned on our return, however, after we pointed out the rather pale carbon copy markings it was accepted that no new damage had occurred. Neither party is assisted by this documentation approach. With the potential for considerable cost if even a minor scratch is overlooked when picking up a hire car the system for recording existing damage should be reviewed and better methods employed. Hope this is helpful. Have used Firefly before and would use them again "

TREVISO, IT - Reviewed by ORAZIO - 21 June 2015

" great value as ever. "

" good guys. They seem to remember their clients from time to time. "

TREVISO, IT - Reviewed by CHARLES - 18 June 2015

" The system was down at the airport. The man doing the booking was very apologetic and got us through as fast as he could. "

TREVISO, IT - Reviewed by GEOFFREY - 15 June 2015

" We had to wait for approx. 15 minutes for a person to appear at the desk, however he was very friendly and offered us an automatic Mercedes or an astra manual estate so that was good, we chose the astra and it was fairly new but the exterior had not been cleaned very well but it was in good condition, we would definitely use them again. "

TREVISO, IT - Reviewed by JOHN - 08 June 2015

" Auto Europe have a very good web site but I thought I had booked a car with the excess covered. When we got there it wasn`t covered. This may have been my fault but I think it was not clear enough initially. "

" We ordered a Mondeo car and were given a Nisan people carrier by a not very friendly man behind the desk. Had we not been in a hurry we would have gone back to the desk to complain. "

TREVISO, IT - Reviewed by ROMA - 28 May 2015

" I haven't used auto europe for many years and based on my experience with Locauto in Italy I won't be booking via Auto Europe again. "

" I took out a separate insurance to cover damage excess plus damage to tyres, windscreen, undercarriage etc. However, when I got to Locauto I found out that if you don't have enough money on your credit card for them to block of they won't let you rent the car. So we had to pay an extra EUR 128 to buy their local insurance, which I had tried to avoid by taking out separate insurance beforehand. I think the system is very unfair and this has been an expensive lesson to learn but I won't make the same mistake twice. "

TREVISO, IT - Reviewed by GEORGE - 24 September 2014

" No problems, car larger than ordered but ok with me. "

" Staff helpful- easy to order, pick up and drop off. "

TREVISO, IT - Reviewed by JOHN - 17 May 2014

" easy to use and understand website for bookings "

" good service from the counter staff and upon returning the car it was checked over quickly upon our return "

TREVISO, IT - Reviewed by MICHAEL - 26 July 2013

" First class very well looked after. "

" We could not have wish for anything more. Seamless service. "

TREVISO, IT - Reviewed by DAVID - 29 May 2013

" Hire was very good, car was ok and the rate per day was better than other companies. "

" Could do with better signs for people to find the correct booth at Treviso "

TREVISO, IT - Reviewed by DIANA - 26 February 2013

" I have used before many times. Very good usualy "

" I have used directly before. On this occasion, when I got to airport, they said that there was something wrong with the car I was supposed to have (a wv golf) and that I would have another car, a Skoda Yeti. This car was very dirty when I got in and was incredibly smelly. It had done nearly 27000 kilometres and must have been an employees car who smoked heavily. The smell really made me feel ill on the drive to my destination. I had to purchase some odour killing spray which helped a bit to make it bearable. Otherwise the car was excellent in terms of comfort and driving. "

TREVISO, IT - Reviewed by RENATO - 16 December 2012

" Never a problem ,no hidden charges like other companies,very satisfied "

" no problem "