" Very friendly staff and very supportive "
" Thank you for your service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" have previously used the service and maintains consistent good service by the counter staff "
" Close proximity to the airport. easy collection and drop off. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Very quick and issue free. "
" I have used Turisprime many times now and they provide a quick easy service. Very friendly staff who make your rental experiance as smooth as possible. Would recommend. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent value for money . Not sure if all companies in Portugal charge it but we paid £1.93 per day (6 days) for the auto toll device in the car. As it made the overall rental for 6 days only £44 . This was exceptional value and the transfer back to the airport was spot on . 15 mins max "
" Waited quite a while for pick up at the airport ( 30 mins) whilst other companies had been around twice in the time "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" I am most unhappy with the incorrect advertising of Turisprime as being 'At airport' pickup and not shuttle service "
" The booking I made with AutoEurope stated that Turisprime was at airport and not a shuttle service. When I arrived at the airport the shuttle service instructions were unclear. We waited 20 minutes for a shuttle to arrive, the phone to Turisprime was unanswered and I had to call AutoEurope to find out what was happening. The return shuttle service was also very slow, we had to wait for two shuttles to the airport before there was room for us, this was midday on a Wednesday. "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
" I have done that in section 3 "
" The car was in good condition albeit an older vehicle with 46k km on the clock. The rate was very good indeed. The main downside is that Turisprime is off-airport and there is no desk in the terminal so guessing where the transfer pick-up is...well, a guess. That said, the minibus turned up within about 10 minutes once I had worked out where to wait. The same on the way back - drop off car in rather remote location and get transfer back to airport, but it did leave pretty promptly. Check-in was carried out promptly and no minute searching round the vehicle for any damage. Staff not especially friendly but were efficient. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" Good thanks "
" Service and car good but difficult location to drive to and from! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall very good Thank you "
" The only issue I had was that j in mess told that in the event of an accident I had to claim back the original holding fee from auto rather than sprite taking it from auto "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Auto Europe need to ditch Turisprime so that their good reputation isn't damaged any further. "
" Although it said it was "on airport" it wasn't and a shuttle bus took us to the Turisprime office. I didn't get a copy of the hire agreement that I signed on collecting the car, I thought it was in the envelope he gave me but turned out it wasn't - I'm sure I declined the "cheaper" option of excess cover when I picked up the car but it was on the agreement he showed me when I returned the car. The car had a significant dent in it - the rep left me alone to check over the car and take pics of any damage - turned out he had already checked the car and noted the dent. The USB phone charging didn't work. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 6 Condition of the Vehicle: 7
" Very helpful staff "
" Very good was offered choice of cars both in higher group than I had booked efficient friendly staff. Collected on time from airport. Only downside is location of office which is accessed by very narrow Street "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Insurance is the highest cost item and paying twice is a scam. "
" We paid for the insurance twice because I thought I'd booked no excess insurance with Auto Europe but when we picked up the car Turisprime said that we had to leave a deposit and that excess insurance had not been booked. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" No other comments "
" Only let down is the fact there's no desk or staff from company to direct customers to shuttle and it is kind of hard to find out. Had to ask a girl from another rental company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" As above. "
" We booked a medium size car, a VW Polo or similar. We received a much smaller car than a VW Polo, cannot remember the make. This car should fall under the small category. It was disappointing to say the least. This, I believe, is false advertising. "
Value for Money: 6 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
" Despite of the fact I've purchased Auto Europe extended protection, Turisprime made me leave a 350 euros deposit in case of any damages. Not nice. "
" Low season + empty depot = Fast service. But I've had to wait over 1/2 an hour for the van to take us back to the airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" Please see above "
" Excellent service. The company offered the most cost effective option. Whilst we had to wait a little while for the shuttle ro arrive and collect us from the airport, the driver was friendly and couldn't do enough for us. The co7nter staff were professional, and the vehicle we were given was a significant upgrade on what we ordered. Deposits were paid back into our account within 48 hours and on the whole the organisation provided fabulous value. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" See above. "
" We expected the car to be at the airport. It wasn't, and the instructions for meeting the shuttle were poor. Long wait when we returned the car to get back to the airport. My wife accidentally left her purse in the glove compartment of the car with €60 in it. We have written to Turisprime asking them for the purse but they have not responded. The car was fine. The counter staff were efficient but not friendly. Shuttle drivers were nice. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 10
" I am disappointed that Auto Europe have not had the courtesy to respond to the email I sent them on 28 Sept about my issue. "
" I want to make a complaint regarding my booking regarding what I see as a hidden charge which I feel I should have been notified of up front. When I picked up the car I was told that I had to use their automatic toll service and pay an additional €2+ a day and told I could not pay for tolls as and when I used them which I find strange and a bit sneaky. Would appreciate an explanation of why I was not notified of this in advance because as a % of my rental price it's quite a significant charge. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Kindness Politeness Friendly "
" Kindness Politeness Friendly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Amazing value for money! "
" It took about 40 mins from dropping off the car to the shuttle dropping as at the airport terminal which seemed a bit too long "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" Not happy with the service. "
" I would not recommend it to anyone as if you hire car from them nothing is cover on the policy and they rip you off with another insurance policy which is very expensive I would never hhire from them. "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
" Still waiting refund of deposits "
" Nobody there at 8am for vehicle drop off and still awaiting refund of deposits "
Value for Money: 3 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 3
" Nice car well. Very good hire price. "
" No one at airport to meet us. Waited 20 mins without knowing what was happening. No one to inspect the car at drop off. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" As above "
" Our flight was cancelled and we called immediately to notify turisprime. We arrived a day later and didn't get the car we had booked. We felt this was unfair if we'd already paid for it for the week "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
" Quick and easy pick up and drop off. The staff is knowledgable and tell you all the information you need to know. "
" Everything was really smooth the staff was helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" The overall experience was good, I had to pay additional costs to reduce the cdw, I thought I had done this at time of booking, as I had not opted for the cheapest option "
" Very happy with the overall experience , very easy both pick up and drop off "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Average at best. Car was a little dirty staff just let you sign paper work and thats it. Lack of customer service "
" Dont just hand people keys. I saw other tourists struggling with controls in their cars, ensure staff show controls to customers i have worked in car rental. Basic things go a long way "
Value for Money: 5 Efficiency of Counter Staff: 7 Expediency of Drop-off: 7 Condition of the Vehicle: 7
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Usually find good deals for car hire on Auto Europe but lately the better deals are always with not so great companies (like Turisprime turned out to be) and I would not be able to recommend with full confidence. "
" Very long wait at pick-up in Porto due to lack of cars for bookings and short staffed. Car given we were told was an upgrade but was smaller than class hired (just fancier). Staff were friendly. At drop off in Lisbon was quick but, no time to discuss drop off & review vehicle, discuss outstanding tolls, etc as we were quickly put in the bus to the terminal. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
" see block 3 "
" great car, but office not open until 9am and I arrive to drop the car off at 8.30. and the shuttle bus didn't leave for the airport until 9.15 and now only dropping off at terminal 1, previously would take you to T2. Only just caught my flight despite arriving 2 .15 before my flight. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 5 Condition of the Vehicle: 10
" Waiting to receive my deposit! When is it coming??? "
" I will fill in this feed back when I have received my deposit. Have you got any idea when? my reservation number was 1183815 Auto Europe voucher number UK 5214686-1 "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Excellent service, the only issue is the reception in the aeroport. "
" very profissional and wellcoming "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy to book, good prices and got what we booked. "
" Satisfied with the purchase but at the counter they spend a lot of time trying to scare customers and sell other insurances and products which is not necessary, they should offer and accept No for an answer rather than putting unforeseen scenarios. We already had purchase additional excess waiver through Autoeurope but they were acting as if it was not the right product and that we had to spend double the amount with them. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 8
" Good "
" Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not happy with turisprime at all, but very happy with autoeurope, whenever I need a car this is the provider I use. Highly recommend. "
" The transfer never came to pick me up at the airport when I arrived, I called all available numbers (mobile and land-line) , even tried contacting via Facebook messenger and nobody answered. Had to pick up a taxi to the rent-a-car at my expense. On drop off, deposit was 2 mm bellow full tank, and I was demand to go fill the 2mm missing in some place closer to the drop off location, however when I picked up the car, the tank wasn't completly full (+- same 2 mm bellow completly full). I have rented many cars and it was the 1st time this ever happened. Don't recommend. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
" Thiefs. How many more tourists are you going to rip off "
" Theifs.how many more tourists will you steal off'on the same car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" overall nice, as said: you get shown a price, you end up paying something else ... but if you know that then it was all good "
" The experience was good, perhaps a little too long at the counter given I'd already booked online but can appreciate each country has its own rules to follow. As for every car rent, the price you pay at booking is not the final price; yet, this is to be expected and not the staff's fault "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" When we booked the car online with Auto Europe, we paid for full insurance and when we picked up the car from TurisPrime, we were told that the insurance bought with Auto Europe wouldn't cover for anything. Therefore, we had to pay an extra £120 for full insurance from TurisPrime. I think it's only fair that we should be reinbursed for the insurance we bought from Auto Europe. Thank you. "
" Friendly staff. Clean car. "
Value for Money: 5 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Always been a positive experience "
" Awful, there was no indication of the cost of car seat hire when I booked, and we were charged 120 Euro's for 2 car seats for a week. I car seat was broken and could not be used, however we didn't discover this until we tried to fit it at our Villa and when we returned it we were told we could not have a refund. On top of this the lost our paperwork keeping us waiting. We nearly missed our flight and left without getting our deposit refunded due to their lost paperwork. Awful. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 1 Condition of the Vehicle: 7
" Not good as was expected car and not a 600 pound charge so didn't take car. "
" For extra charges it's ridiculous when could be of more information..going to pick car up to be charged another 600 pound. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Smaller car than booked, over £600 bill because touch screen problem but it was working fine when it was checked by another sales person "
" Smaller car than booked, over £600 bill because touch screen problem but it was working fine when it was checked by another sales person "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
" All very good and reliable "
" very professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Autoeurope was always my only search engine for my car hire. However, during the peak summer period i found a rival search engine and a cheaper car hire. I contacted AutoEurope who were more than happy to 'price match' I've always received excellent service and the free cancellation 48hrs before pick up can be handy. "
" I always see negative comments about Turisprime, but feel they're not a true reflection. I've used Turisprime on 6 or 7 occasions and have always received excellent service. The staff are always friendly and welcoming. The cars are of a better standard that rival 'budget' hire company's. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" All in all a very pleasant experience "
" The lady that helped me at the desk was very helpful and polite , I was driving away 10 minutes after we finished the paperwork ,I had a really pleasant experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very unhappy "
" They accused me for damaging the rim which totally fake and no correct. They are scam company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 9
" Tha ks "
" Fantastic and friendly service from the staff at turisprime - thank you! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" verry good "
" very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great price n great service, virtually impossible for a non-local 2 locate drop off point with information provided "
" Opted 4 locally provided Sat nav, charged 85 euro, map content 40 months out of date, no training given on how to input Portuguese destinations "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" Always my only search engine "
" I don't understand the negative reviews. I've used Turisprime several times with no issues. Staff are always friendly and courteous. The hire cars are of a better class/standard than rival company's too. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very good service "
" Excellent experience. The only negative comment was the time it took to actually get the car, but other than that I've very satisfied with this rental "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" i woyld recomend to anyone "
" excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Not very good support when I called for assistance on two occasions. "
" Extra charges added for early drop off. A fault on the car that I reported 2 days into the hire period that Turisprime wanted me to pay for. Only resolved after I made some fuss which led to them calling the manager and the Police. The manager agreeing I wasn't responsible for the fault. Had I waited until the scheduled drop off time I wouldn't have been able to stand my ground as I would have had to check in for my flight and would just have to have paid up. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" Just the pick up at the aeroport was to long waiting "
" Pick up at the aeroport took 2 hours "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Overall good although during booking I think AutoEurope should show the cross border charges before making the reservation as I had to cancel and re-book several times before finding a hire company with a realistic cross border fee. Ryanair's car hire show this on their website. "
" Took a while for the minibus to arrive for the transfer to the Turisprime office - had I have known where it was at Porto, I'd have walked, it's 2 minutes. Other than that it was an efficient pick-up and drop-off - I'd use Turisprime again. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
" Very good, i will recommend and staff are very accommodating, give you good suggestions "
" Very good, nice clean car,good service, good staff very accommodating, and brand new car. What kind of car i book its availabale even it was season summer "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" We requested a child seat which didn't go through to the car hire company, so they were surprised when we asked about it. this could be improved. "
" Location 10 min drive from terminal which is fair distance. car brand new which was good. very expensive basic excess. had to wait 20 mins for shuttle back to airport and then took the 10 mins, which could have been better. other than that good experience. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 10
" See above. Way too expensive and inconvenient "
" I had to pay £250 extra insurance and the company was off site with a terrible location. They did blame you for the extras and said you should have been clearer. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
" z "
" z "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Very professional company no hassle nice quick and easy. "
" When we arrived at faro the bus was a couple of minutes so no waiting time at all which was good when we got to the office everything was nice and quick and easy and also the minibus I had ordered was superb I will definitely be using you guys again thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy process from start to finish.. Would recommend "
" Easy pick up process and friendly staff. Very clean car and info regarding toll roads.. only one small gripe which is that they take a deposit (credit card) of 110€ to cover fuel if not returned full. Does not mention anything in T&C's. I'd deffo rent again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Ladies were very polite, pleasant and professional. Car was clean and of good quality. "
" Fast and Friendly service, I will definitely use this company again. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Sorted problem waiting for full refund "
" We didn't accept car due to being pressurized in to taking out extra insurance they were very rude and intimidating would never book with this company again "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1