Auto Europe
- North America
- Central America
TURISPRIME SPAIN CUSTOMER REVIEWS
- 8.4
- 7.9
- 7.6
- 8.4
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
TURISPRIME SPAIN Car Rental Reviews
Average Rating for Turisprime :
FUERTEVENTURA, ES - Reviewed by GARY - 16 September 2025
" Please return my deposit of €350 "
" Still have not had my payment deposit taken at time of renting returned. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 4 Condition of the Vehicle: 4
TENERIFE, ES - Reviewed by KATHARINE - 24 August 2025
" Super happy "
" Delighted with upgrade and price and lovely lady on Avis check in desk "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAS PALMAS, ES - Reviewed by PHILIP - 26 June 2025
" Overall a good experience "
" Fast check-in at the desk with friendly staff. I knew where the rental office was but I think some people might struggle to find it as the directions supplied are not the best "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by CHRYSANTHI - 09 May 2025
" I have emailed you to contact the company and asked for a refund when they didn't pick up the phone at 22:38. I called them for 40 mins to informed them that i will be exactly 23:00. I run with my child in they pick up point and i managed to be there at 22:58. They closed earlier that 23:00 and you did nothing for me. Dissapotted with you. I been using you since 2016. "
" I never got the car. I had arrived at 22:39. I have called for 35 mins their offices and now picked up the phone. I left without a car and called a taxi. I have email you aswell but you said was my fault. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by CLAIRE - 22 April 2025
" See answer to question 3 "
" Signage in the airport would have been helpful as staff at the airport counters had no idea where to go to get the car. The first car we were given had a broken seatbelt - shocking that this was not tested beforehand. So we had to unpack the car and wait for a new one, in the dark, and received no apology. The car had food waste (crisps) from a previous rental - it had not been cleaned properly. Car return was listed as the bus stop at the airport but this was incorrect. "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 9 Condition of the Vehicle: 1
TENERIFE, ES - Reviewed by GRANT - 06 April 2025
" Satisfactory "
" Turisprime sent details of someone in France to the handling agent which caused a hold up on arrival, apart from that all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by WILLIAM - 20 March 2025
" Shuttle bus stop is a long way from arrivals (but close to departures at Tenerife Sur. Nevertheless, a great service. "
" Great service "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by ARNOLD - 13 March 2025
" Skyscanner puts you as a terminal pick up for a car Very disappointing as return drop offs on this system is always time consuming "
" The brakes were very badly worn and made a muffled grinding noise Clutch going where it refused a hill in first gear "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 6 Condition of the Vehicle: 1
LAS PALMAS, ES - Reviewed by MICHAEL - 05 March 2025
" Other than finding the Turisprime office and the scrapes to the bodywork of the vehicle on collection - all was good. "
" If I hadn't researched their location before travelling then they would have been very difficult to find as no signposts from terminal at all. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by THEO - 21 February 2025
" Good "
" Good "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
FUERTEVENTURA, ES - Reviewed by JOHN - 04 February 2025
" Good condition car and problem with car started "
" Car was not there for us so had to go to office. It was sorted and car provided. Drop off was very quick and easy "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by CLIVE - 03 February 2025
" As far as auto europe site it left out vital information as I undrstood 'in terminal' to be just that not a walk from arrivals almost the full lenght of the airport plus a coach trip to pick up the car - should have been documented as shuttle service. Also I was informed that I needed an IDL but was never asked for one - wasted cost to me. "
" The staff were good but the process of booking in and picking up the car was very slow. Droping off the car on return was very slick The booking was for in terminal service but involved a long walk to the coach pick up point and then a coach trip to the car terminal. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 4 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by JOHN - 18 January 2025
" Very disappointed with dishonesty on the Auto-Europe site. We hired a car from Tenerife South, carefully selected for in-terminal pickup with Turisprime. On arrival, we were directed to a distant bus stop and had a 20-minute wait for a courtesy bus, with a further 20-minute drive through heavy traffic to a depot. We missed lunch at our hotel as a result. The rental deal was very good value, but the dishonesty of Auto-Europe is unforgiveable. "
" We had a very good experience with Turisprime in Tenerife. Their depot is remote and not in-terminal as promoted on Auto Europe, and we had a 20-minute wait for their bus. They are part of the Avis Budget franchise in Tenerife South. Overall experience was very good, we received the car model advertised, it had 60K kms and several scratches but it was in good shape. The counter experience on return was prompt and efficient - apart from another 20 min wait for the bus back to the terminal. Great value for money. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
TENERIFE, ES - Reviewed by ADORIAN - 16 January 2025
" Straightforward, best price and no hidden 'surprises'. "
" Very smooth process, no issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MICHAEL - 09 January 2025
" No faults at all "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by STEPHEN - 07 January 2025
" The office is too far away from the terminal in las palmas. The extra insurance i was charged was not expected when I had already paid for full cover. Worst car hire I have ever used. "
" The "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 7
LANZAROTE, ES - Reviewed by ANDREW - 02 January 2025
" Great little car great price "
" Very easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by STEPHEN - 11 December 2024
" Directions to Pick up point could have been better explained ie the stop is outside at the opposite end of terminal as there are number of no. 7 bus stops "
" Very happy with the check in staff very efficient and professional . Feel the direction to pick up point from airport could be a bit better. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by PAUL - 22 November 2024
" No problem with the booking process, except I am pretty sure I clicked for pick up at airport not shuttle bus "
" Very rude at counter on arrival, hard sell for extra insurance. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by KEITH - 03 November 2024
" Very good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by BRENDAN - 02 November 2024
" Please see above. "
" Long delays at pickup, only 1 member of staff on. System was slow and so took nearly 2 hours to pickup car. Also could have provided a diagram to where coach was parked. "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by MARCOS - 22 October 2024
" Auto Europe great, refrain from abusive car rental companies "
" They charged me a £300 deposit and refunded me £283. Complaint several times and no response. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 6
GRAN CANARIA, ES - Reviewed by DEREK - 30 September 2024
" Always good value for money, efficient service, good customer support when I emailed that flight was delayed. AE contacted hire company directly. "
" Overall good experience after the initial confusion of inaccurate and unclear directions from airport to pick up office. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
TENERIFE, ES - Reviewed by RONALD - 24 September 2024
" In addition to above the Tenerife company took 350Euro from my credit card and not as a deposit. On complaining the refund is short by over £2 - not a lot but just another niggle. "
" Picking up car took a long time as there was only 1 person on duty. On drop off the bus arrived after about 30 minutes and then had trouble closing its door which took a long time to resolve. Fortunately i had allowed plenty of time but even then it took over an hour. "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 3 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by CLINTON - 08 September 2024
" Helpful staff "
" Very easy to pick up and drop off , budget car but good value for money "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 5
TENERIFE, ES - Reviewed by JOHN - 23 August 2024
" Good service and a great car pity that the deposit cannot be returned as promised when you take back the car "
" Every thing was great apart from the 350 euro deposit taken from my card on collection. I was told this would be refunded when I returned the car however I have still not received it. When I called to ask why I was told it was automatically refunded to my account in a few days but I am still waiting for this to happen "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
GRAN CANARIA, ES - Reviewed by DAVID - 09 July 2024
" A bad start, they didn't seem to know what they were doing. A bit hard to find - some directions would have been useful. Having said that the car was (eventually) ok; the drop off was very easy & efficient. It was also very cheap. I've used Auto Europe many times and would recommend but on this occasion, Turisprime was not a great experience. "
" Car was absolutely filthy when picked up had to be "washed" so that we could pre-inspect for existing damage. Also, photos emailed at pick up were of a different car, had to go back to the office to sort out. They took 2 x deposit on credit card (discovered later). "
Value for Money: 10 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 2
LAS PALMAS, ES - Reviewed by JON - 21 June 2024
" Good "
" A little too far from airport , nobody on drop off day was ok but tell people. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by PATRICIA - 17 June 2024
" The car had completed 84,000 miles on the clock and therefore the car had been driven Quite hard leaving the gear box and clutch in not too good an order ...getting into 1st and 2nd gear was not at all easy! .the control for the wing mirrors was broken so I was unable to successfully adjust them to my use but I managed!! Having criticised certain elements of the car (above) I cannot fault the Turisprime Representative who was excellent in his help and kindness and efficiency. When picking up the car...thank you very much to him. "
" From picking up the car to dropping it back was very good..the Turisprime Represntative was very helpful and kind..and the car. Was clean and tidy. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LANZAROTE, ES - Reviewed by IAN - 20 May 2024
" Always found AE good but not sure about Turisprime "
" The desk was hard to find. I am still awaiting refund of my deposit "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
LANZAROTE, ES - Reviewed by ROGER - 09 April 2024
" I didn't like the fact that they debited my card for 350Euros on collection. Nobody to collect keys on my return, so left them under the front seat!!Not sure what would happen if the car was stolen-would I have been liable? However money refunded to me immediately. "
" Difficult to find car rental office-in fact they don't have an office just a stand at the far end of the car park. It has no sign to identify themselves so is very difficult to find. Car had done nearly 80k kms and had lots of knocks and dents. Seemed an amateurish organisation. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TENERIFE, ES - Reviewed by DAVID - 21 March 2024
" Collection of the car takes too long. When we got the car in Malta and Tenerife it was dark after the long wait which makes the initial driving more difficult. "
" Very disappointed not being able to get the car at the airport but took too long to go to the depot/office si that when we git the car it was dark which made trip to hotel more difficult. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 7
LAS PALMAS, ES - Reviewed by MICHAEL - 14 March 2024
" The office direction you gave us are ridiculous . No one knew were the office was took us nearly 50 minutes to fine . Form arrivals you have to walk 10 minutes , someone meeting us would be nice . For this reason would not use again and will not be recommending. "
" Trying to find the office was a nightmare better information needed. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 6
FUERTEVENTURA, ES - Reviewed by GARY - 08 March 2024
" See above. "
" Pick up instructions very vague,a lot of wasted time.☹️No mention of Turisprime being part of Avis in the pickup instructions when trying to locate the pickup point,even after phoning Auto Europe.☹️ "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 6
LANZAROTE, ES - Reviewed by NEIL - 18 February 2024
" Please see above. "
" Picking up the car was easy enough although we weren't informed of the correct location of the pick up. A little more could of been explained about how you exist the car park as well. It's fine once you have done it but for the first time a bit more detail would of been useful. Dropping off the car was also a bit chaotic as it's busy with people picking up and dropping off cars. The guidance should be just drop off your care at the closest available parking space. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 9
LANZAROTE, ES - Reviewed by JAMES - 11 February 2024
" Good value and efficient except for pick up instructions "
" Instructions for car pick up were wrong leading to difficulties. Once staff arrived everything went smoothly. Drop off worked well. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LAS PALMAS, ES - Reviewed by COLIN - 06 February 2024
" - "
" All very good apart from directions to the car hire office from the airport which were non existent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by PETER - 24 November 2023
" See above "
" Turisprime operate from a small brick shelter at the top back corner of the public car park and there is no clear sign posting to guide you to them. On this occasion the car interior was far from clean and could do with a full valet, especially the 2 front seats. As I pointed out to you in an email exchange after our pick up 7/11 Turisprime (Avis) charged my Visa Card the full "holding" deposit of euro 350 rather than place a "hold" against the card, contrary to T&C's of the hire voucher. This is the 1st time that any car hire company has done this in my experience and I have hired many cars over the past 20 plus years. That said I have already received back a full refund of that euro 350 charge. I will not be using Turisprime again. "
Value for Money: 4 Efficiency of Counter Staff: 5 Expediency of Drop-off: 4 Condition of the Vehicle: 3
TENERIFE, ES - Reviewed by JEROME - 26 October 2023
" why pay twice as much when you can book with autoeurope and get the same car from the big boys anyway "
" pleasant and efficient service at auto europe price "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by MARTIN - 16 September 2023
" Just as above great "
" Great price, easy pick-up and drop-off No problems at all will use again "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by DARREN - 04 September 2023
" Just very disappointed with our car hire experience - we have hired cars there so many times and never had any issue before. "
" We were very unhappy with it. Took us ages to find out where we needed to go to as there wasn't any desk saying Turisprime and after speaking to various other desks found it that it was Avis. The girl was most unhelpful in the airport and all she was interested in was getting us to pay again for insurance etc taking out their insurance but we had already done that with yourselves - was not happy at all - we ended having to pay a large deposit. When we eventually got to the car it was full of scratches, dents and bangs. Very disappointed and will not use them again...... "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
FUERTEVENTURA, ES - Reviewed by ADAM - 14 August 2023
" It's concerning for me, I booked with Auto Europe, I was told locally I would pick up from Turis Prime except when I got there I discover it was Avis with some unclear affiliation with Turis Prime. This is very disconcerting for me, too many companies involved sows seeds of doubt regarding trust. "
" Everything fine except having to wait 15 days for my deposit to be refunded. This makes me feel very anxious that I will not receive it. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
LANZAROTE, ES - Reviewed by BEN - 07 August 2023
" Fine "
" Overall the experience was fine. However, just some observations. I was told the car was not damaged when I picked it up, but the car had several marks dints and scuffs, presumably this doesn't count but might be worth mentioning these when collecting the car as it took time to take photos of all the damage when we collected. The additional charges should be more explicit when ordering, additional cover at £20-30 per day to avoid a £2,000 excess is, in my opinion trying to take advantage of customers worries. Also, we were told that we could return the car on whatever amount of fuel for an additional £80, this again feels like a trick to take advantage of people who might not feel confident filling up a car abroad. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LANZAROTE, ES - Reviewed by KEN - 30 June 2023
" All good "
" Easy pick up helpful staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAS PALMAS, ES - Reviewed by MARTIN - 27 April 2023
" See above "
" Everything great. Helpful and friendly staff. The pick-up/drop-off is a few minutes walk from the terminal. No one seemed to know where we should go. A little map would have been very helpful. After picking up the car we noticed that the petrol tank was only half full (we had specified full-to-full). We phoned up in the morning and were simply asked to return it half full. No drama. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LANZAROTE, ES - Reviewed by DAVID - 15 March 2023
" You're great at finding fully comprehensive deals. But better information, please, to advise when a hire company is managed out of another desk. "
" Long delay trying to find the Turisprime desk to collect the car. We could have been at the airport all night looking, until someone told us their hires were managed from the Avis counter. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LANZAROTE, ES - Reviewed by STEPHEN - 12 March 2023
" Would have been useful to be told check in was to be via Avis office "
" Car was clean and tidy. Clutch was difficult, required attention. Windscreen washer was empty. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LAS PALMAS, ES - Reviewed by SHAUN - 02 February 2023
" Car had a few scratches, the staff were pleasant and efficient. "
" Directions to their location at the airport could be better. We had to ask other car hire companies where they were located. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
FUERTEVENTURA, ES - Reviewed by ASHLEY - 24 January 2023
" Turisprime didn't seem aware that we had prepaid for full accident cover. Reception staff wanted to sell me more insurance cover. "
" Car had 56,000 kms on odometer. Maybe not as shiny inside as a UK hire. Outside clean and very few marks. Car drove well. Liked that fuel tank is supplied full and returned full. Took a while to find out where to meet the staff. I then phoned and got a prompt reply. Had to pay few Euros to get Car out of carpark. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LANZAROTE, ES - Reviewed by PAUL - 18 January 2023
" Pick up instructions were poor. Turisprime could not be located and were absent. Avis were efficient and saved the day with great service.. "
" Turisprime could not be found. We wondered around car parks looking for them, following instructions supplied but no luck. Luckily I was able to establish that Avis could help - and they did. Avis were very good. Friendly efficient staff and a very nice car was supplied. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
GRAN CANARIA, ES - Reviewed by CARL - 10 January 2023
" ok "
" Meant to be "self service" but nothing worked, key pickup box broke and nowhere safe to return key. Ended up having to make international phone calls, to be told just leave the key on the desk... "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 4
LANZAROTE, ES - Reviewed by RUPERT - 29 November 2022
" Always check the web site for car deals and have used you several times in the past. Not been disappointed yet! "
" Had to wait for over 30 minutes for the person to turn up and the instructions for where to wait were very vague. However, she was very patient when she did eventually arrive as we had credit card difficulties. Bit of a pain to have to go to arrivals to drop the key. "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 7
GRAN CANARIA, ES - Reviewed by KEITH - 08 November 2022
" Pretty good experience pretty good stuff and no hassle "
" A little hard to find the site quite far from the airport but now I know it'll be no problem "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LAS PALMAS, ES - Reviewed by SELENA - 17 July 2022
" Positive overall but not very clear on excess position/ what happens if you need to claim "
" Really easy, and to the point. No issues and the person helping was very friendly! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TENERIFE, ES - Reviewed by VINEET - 08 May 2022
" Value for money. Unfortunately had a claim, same was resolved on time and without any hassel "
" Courteous staff. Swift service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
FUERTEVENTURA, ES - Reviewed by ISABELLE - 30 March 2022
" Great new company I will use again, highly recommended! "
" Fair price, good service at counter with staff speaking various languages, car in perfect condition, quick and easy pick up and drop off. The only little flow may be that the counter isn't obvious to find but the car park where it is isn't too big so it's ok. I rather look for 2 minutes than use an "in your face" company charging double the price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10