AUTO EUROPE TURKEY Car Rental Reviews

DALAMAN, TR - Reviewed by CAROLINE - 31 August 2025

" This is by far the worst car rental experience I have had through autoeurope and I would recommend you consider whether to partner with them moving forwards. "

" The meet and greet pick up was efficient. We were then taken to an offsite 'office' (remote portocabin type) and completed paperwork. We were asked to pay £25 in cash as a deposit against returning the vehicle clean. The van completely lost power on the D400 about 45 mins later, we managed to get to a garage and after some time it restarted. There was no roadside assistance company, just a mobile number for the man at the 'office', he did not respond for well over an hour. The breaks on the van were not in any way as good as you would expect, the hand break felt like it was going to break every time it was used, the reverse indicator on the gearstick was in the wrong place. It was in very bad condition. The next day we contacted the firm who agreed to bring a replacement van to us that evening which was great, but in reality we lost a day of our holiday having to wait in. A reputable car rental firm should not have provided such an unsafe and bad van in the first instance. When we dropped back there was no mentipn of returning the £25 to us, and the man who was there did not speak any English at all. This is by far the worst car rental experience I have had through autoeurope and I would recommend you consider whether to partner with them moving forwards. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DALAMAN, TR - Reviewed by YUKSEL - 18 August 2025

" Overall great experience "

" Great customer service and brand new car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by STEPHEN - 13 August 2025

" I think Green Motion did rip me off for 135 GBP, but they were very prompt for the airport pick up and getting us back to the airport "

" Even though I had paid for Zero excess insurance with full tyre and glass coverage through Auto Europe, Green Motion still said that the tyre coverage was through Auto Europe and not them, so paid and additional £135 to be covered through them.....was not happy with that at all "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 6

ANTALYA, TR - Reviewed by TERENCE ANTHONY - 06 July 2025

" All in all a good experience. "

" The Hire desk, was easy to find in Terminal 2. Quick and efficient service. I then found, that it was necessary, to go to Terminal 1 for the vehicle. I was collected by another member of staff after a short wait. Collection of the car quick and easily completed. A very nice brand new vehicle was issued. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by MORGAN - 02 July 2025

" Autoeurope was a smooth booking process, however the reviews for greenmotion seem unusually high for what seemed like a scam company to me. "

" Despite proof of the booking, green motion altered details of what my booking covered. They stated I did not have unlimited mileage, that I was not insured, and that there was no wheel or tyre cover. They stated that despite the proof of my rental agreement stating differently, they stated with any accident or damage, they would charge my deposit card with the full amount of damage, even so much as a written off vehicle, and it would be my responsibility to try and claim this back from autoeurope. They then tried to upsell me a further insurance to prevent this, and stated that the air con doesn't work well in petrol vehicles and tried to upsell me to a diesel for an additional £90 total. They were very pushy with this and it felt like a scam. Also, on multiple occassions they tried to get me to sign documents without letting me read them fully. They attempted to get me to sign that the vehicle had no existing damage to it before i had even seen the vehicle. Overall, I am very unhappy with the service and I would not suggest anyone to use them. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 7

DALAMAN, TR - Reviewed by PHILIP - 01 July 2025

" Not the best I've had but car good .Staff need more training "

" Poor communication on arrival left waiting too long "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by STEPHEN - 01 July 2025

" We've used AutoEurope before with no issues (Canary Islands) but AutoEurope needs to be more careful in selecting business partners who seem to have a policy of tricking customers out of money which is taken from their deposit. "

" Firstly, the phone number for the airport office on the collection voucher was out of service. The assistant was insistent about taking out a full insurance package with dire comments about police and consequences in any accident. He briefly added the comment about 'excessive soiling' causing an additional charge. In spite of having swept the car out twice and washed it twice, on return to the office he took 10 minutes photographing the interior and exterior then saying there were traces of sand on the floor mats and dust marks on the sills so we were to be charged £20. As we had spent the last week in a hotel, we obviously had no access to a vacuum cleaner. We were basically tricked into paying more. No other car hire company I have used insists on pristine condition on return. This was sharp practice. We will never use Green Motion again and will warn others to avoid. Worst I have ever used in 40 years of global travel. "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 3
Condition of the Vehicle: 8

IZMIR, TR - Reviewed by DAVID - 17 June 2025

" The experience with AutoEurope was fine but if you continue to sell WindyCar, I would not receommend you. "

" Car pick up location hard to find. Loud music was playing and the guy handing over the car smelled of alcohol. There were multiple issues with the car particularly a cracked windscreen, only a quarter tank of fuel and a bubble on the wall of the front right tyre which we only noticed on arrival at our location. With ten miles of leaving the pick up location, a tyre pressure warning for the front left tyre appeared. The contract was never received despite us correcting our email addresses on their Ipad at the time of pick up. On return, the drop off location was very difficult to find and the staff were very rude and intimidating. I rent cars frequently in multiple countries and this was overal lthe worst expereince I have had. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

IZMIR, TR - Reviewed by VINEET - 03 June 2025

" Having used Auto Europe across various European destinations, it was not satisfactory experience at Turkey "

" I was being persuaded to pay for cleaning of the car when it was not required at all. Also I was told that bringing the car back at half tank would suffice as it was delivered at same level, however upon return the requirements changed to slightly higher level. Cash payment was being requested for 400 TLR which would have filled almost 3/4 of tank, about 9 ltrs, where as actual requirement would not be more than 4 ltrs equivalent of 200 TLR. Not sure how much will be charged for same on my card. It was a poor experience of drop off and ways to fleece money "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 7

BODRUM, TR - Reviewed by IAN - 26 May 2025

" overall very good for Turkey "

" Overall very good, no hassle, staff slightly slow with pick up paperwork and poor directions as to where car located, and dropping off paperwork also slow "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ANTALYA, TR - Reviewed by NORMAN - 15 May 2025

" Easy to book and received all the relevant documents and vouchers speedily "

" Very pleasant team and also very helpful. My experience was that they were a very focused team all through the process from arrival, through contactingfor pick up (off airport), from processsing the booking out ( loads of photos of the car and every mark or any damage ) to sending the full contacts including all the photos, to the checking back in at the end of the rental. Could not have had a more friendly and helpful team. Worth using based on my experience, and will try to use again if prices are right. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DALAMAN, TR - Reviewed by LUKASZ - 15 May 2025

" Fairly smooth. "

" I bought an extra insurance at the counter just to get the guy off my back. Little did I know that this also changed the fuel policy from full-to-full (my preferred one) to same-to-same and the allowed mileage from unlimited to limited. They just trying to squeeze you at every opportunity. All the documents you have to sign are in Turkish only. "

Value for Money: 6
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 6

ANTALYA, TR - Reviewed by MARKUS - 08 May 2025

" Not much to say. It's convenient place on the web to book fair priced car rental. We've used Auto Europe before and will likely use them again. "

" When you arrive, you need to call Circular and a driver comes and picks you up from the airport in your rental car, in which you all go to their office to do the paperwork, which was very quick in our case. This is a convenient setup as you get your bags straight in the car for your onward journey and removes the need of transfers by bus (or similar) and getting out of the airport. However, it can be tricky if you have no spare seats; not sure how they deal with that. Return is just the reverse: you drive to their office, they check the car and do the paperwork and then one of their drivers drives you, still in the same car, with all your luggage, to the airport drop-off zone. We were three people + luggage so for us this worked absolutely fine. We thought it a great relief not having to negotiate the dense traffic around the airport ourselves. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ANTALYA, TR - Reviewed by MOHANNED - 24 April 2025

" The service delivered and I am glad I went with Autoeurope which provides plenty of reputable options on their website "

" Overall, good service in terms of what we expect "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

DALAMAN, TR - Reviewed by ALEXANDER - 31 October 2024

" Would not recommend "

" Off site office requiring car pick up Extremely over the top scrutiny of every last scratch / scuff on the car on pick up which was time consuming and worrying Fuel was actually 3/8th not 6/8th as on rental agreement. This was adjusted but had to be reminded at drop off. Very hard to return car with 3/8th fuel - full tank policy much fairer As usual over sold additional insurances "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 7

ANTALYA, TR - Reviewed by EDWARD - 29 October 2024

" I was dubious but there was nothing to worry about. It was perfect. Everything went exactly how would imagine it to be made the booking through these on a euro car booking in Turkey and definitely a 10 out of 10 experience. "

" easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by DEREK - 22 October 2024

" see above "

" Everything went very smoothly, we were met at arrivals in good time (we communicated via whatsapp ahead of flying). The car was nearly new. And drop off was a breeze too. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ANTALYA, TR - Reviewed by MARK - 16 October 2024

" Very good staff spoke english and provided a good car "

" Very good nice car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by IAN - 10 October 2024

" Autoeurope are excellent. This trip wasn't ideal. "

" It was not clear that Europcar is OFF SITE in Dalaman. When we arrived there was no one from the company to meet us and we had no idea how to find there office. eventually we had to ring twice to get anyone to come and collect us. 1 hour of wasted time! "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 9

DALAMAN, TR - Reviewed by KEVIN - 26 September 2024

" When I had to contact auto europe when our flight was I was pleased that they were able to liaise with Europcar Dalaman to explain the situation to them and for them to keep the car for us until the following day. "

" This is the third time we have used Europcar. Our voucher stated that it included additional drivers which Europcar said was not on their booking info so had to pay extra. The car supplied was not in good condition having 142000 kilometres on the clock badly marked seats a warning message that it needed an oil change and towards the end of our holiday the engine management orange warning light was constantly illuminated. One of the worst hire cars I have ever had in over 30 years of renting cars abroad. The counter are staff are always friendly. Due to us being delayed by a whole day due to flight cancellations and a 2 hour drive ahead of us I couldn't be bothered to get into explaining why I wasn't happy with the car we just wanted to get on with our holiday. I did tell them when I returned the car how unhappy I was with it. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BODRUM, TR - Reviewed by PIRAN - 07 September 2024

" Easy to select car that i needed with transparent pricing [no hidden costs]. Car picked up from rental company as described on AutoEurope's page. "

" Excelllent sevice by staff at desk and also in car park for pick up. Helped with luggage and gave children cold water bottles for hot weather. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by KAMAL - 06 September 2024

" No "

" No "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by FARID - 23 August 2024

" Excellent service "

" Great customer service and very accommodating "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by GARETH - 18 July 2024

" Thanks again for a great rental "

" Wonderful group, made life very easy at Dalaman airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ANTALYA, TR - Reviewed by BRIAN - 19 June 2024

" I have used Autoeurope for years this is the first time I have had difficulty with the hire company but overall I am happy with the service I received from Autoeurope and will use and recommend the company "

" We were booked for 19:00 they came to the airport at 21:00 to collect us there staff didn't speak good English so didn't understand where we were we had to get a Turkish man to call them to ask where they were and all they said was we are coming over an hour later they finally arrived, the man who collected and dropped us back to AIrpirt was nice but the female counter staff were so rude it was an awful experience "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 3

DALAMAN, TR - Reviewed by GUILHERME GIL DE - 14 June 2024

" Waiting on auto Europe to resolve my complaint and refund the value of the rental due to horrible service from Pandora "

" Horrible experience and no the same class of car hired. Car was in poor mechanical condition with loads of knocks on front wheels and not necessarily clean. Horrible, rude and shady drop off experience. Refusal to give deposit back or drop us off at the airport. Never again "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 4

ADANA, TR - Reviewed by DAMIR - 13 June 2024

" Quick and easy booking. I recommend. "

" Everything according to agreement. The vehicle is new, clean. All recommendations for WindyCar Adana "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ANTALYA, TR - Reviewed by BYRON BARTLE - 04 June 2024

" Read my email complaint I sent to reservations@autoeurope yesterday 3rd June, 2024 "

" I sent you an email complaint yesterday. I await a reply from you. "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 10

ISTANBUL, TR - Reviewed by ARTHUR - 01 June 2024

" I like the ability to cancel the booking or get a partial refund if the price drops. "

" At the pickup I arrived at the meeting point and no one from Carwizz was present. i phoned them and they said someone would arrive within 10 mins. If was more than 20 mins before they arrived. At the return I arrived at the agreed place, the same off-airport place i collected from but the security for the site said Carwizz had moved location 5 days ago and were no longer operating from here. The security staff phoned Carwizz and I was then sent a map location to return the car. When I arrived at that location I was told it was not the correct location but was somewhere else. Frustrating to put it mildly when I needed to catch my flight. The car was excellent and the price was good though. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by THOMAS - 01 June 2024

" Bad taste put in mouth about new scratch ( not done by me) on an already multiple dented and scratched car "

" Pick up good but at night . Provided with car with multiple dents and scratches which couldn't check properly. Make sure you take plenty of photos as on return was told had scratched front driver underside which I hadn't. I felt like it was a car with multiple dents and scratches which was brought out for late night arrivals who were not taking out their excess insurance! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 5

KAYSERI, TR - Reviewed by GARETH - 29 May 2024

" See above. "

" Chose 'meet and greet' pick up option, but agent not at airport terminal, leaving us stranded. We had to ask an agent to call them to get them to come. Car was damaged. Drop off was ok however. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 6
Condition of the Vehicle: 4

ANTALYA, TR - Reviewed by LAKHINDER - 27 April 2024

" Fine except comment above "

" Generally very good with the exception that pickup was from outside terminal where there are charges after 15 minutes. It took longer than that to process the paperwork for hire. The agent left and we had to pay the exit charge. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BODRUM, TR - Reviewed by NAEEM - 26 April 2024

" Really appreciate and happy with the experience. "

" Excellent service someone was waiting outside airport arrival. Quick and fast paperwork and handed car with no hassle. I will definitely use this service again on my next visit to bodrum Türkiye. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ANTALYA, TR - Reviewed by JOSE ERNESTO - 09 April 2024

" como ya lo dije cuando alquile el coche pague un seguro que no me sirvio segun carwiz y no me an entregado un coche del rango que pague por el alquiler "

" la señora que nos atendio lo hiso de mala gana como si nos estuvira regalando el alquiler aparte que tome un seguro cuando alquile el coche me vi obligado a tomar un seguro a todo riesgo con cobertura total supremamente costoso y aun asi me exigio un deposito de 200 euros y el coche que me entregaron era de menor rango al que alquile me parese que son demaciado abusibos "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 5
Condition of the Vehicle: 5

ANTALYA, TR - Reviewed by IAN - 03 April 2024

" Easy to book car on Auto Europe website, with immediate responses by e mail "

" very satisfied with all aspects of the rental with Windy Car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ANTALYA, TR - Reviewed by MOHAMMED - 16 December 2023

" As above, booked specifically for an in airport terminal company to avoid the hassle of transfers but was disappointed it was a shuttle service "

" The company was not in terminal as advertised when booking, I was called on WhatsApp upon landing and awaited to be picked up outside the airport. What if i hadn't got any working data or credit in my phone? "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BODRUM, TR - Reviewed by JOHN - 06 October 2023

" Service excellent, car terrible! "

" I always use Windycar buy the vehicle we had was in very poor condition and they had a while fleet of available cars. Also we had to stop within 5 minutes to put air in the tyres as they were flat and the fault light was on. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 4

ISTANBUL, TR - Reviewed by MOHAMMAD - 09 September 2023

" I have not recieved my deposit "

" I have not recieved my deposit "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by MARK - 07 September 2023

" There's not much/any after care service once the booking is made and/or the car has been collected. What's stated in your booking confirmation is not always the same as the terms of the Carhire company when you collect the car "

" Not very good. The car was old and battered with existing damage on it. The car was supposed to have been delivered full (according to the booking terms) and then subsequently returned full (which is the fairest way to do it), however, it was delivered empty. Then on drop off they said that the inside of the car was dirty and that they were going to charge to clean it. In 25 years of hiring cars I've never had this before. There was no rubbish or mud on the inside, all that there was was sandy/duty foot marks on the rubber foot mats. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 4
Condition of the Vehicle: 4

IZMIR, TR - Reviewed by ZAC - 20 August 2023

" I'm disappointed in the partnerships autoerorope works with. And angered by the lack of support that they offered to resolve and refund me for what was an highway hold-up at a Turkish airport at 1am. "

" I was forced to pay additional amount at the airport collection to recieve the vehicle I had booked. Opon my return I filed a complaint. I have not gotten this resolved more than month later. Any professional business would act faster to honor the agreement made at the point of purchase. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

ANTALYA, TR - Reviewed by ALEX - 15 August 2023

" Really not very good. Once we finally got the car everything was ok, however picking the car up was an abysmally poor experience. "

" Pick up was extremely frustrating and confusing. We were at Antalya airport looking for Carnet which didn't exist. Unbeknownst to us we were looking for Alocar, but also there is no Alocar kiosk at the airport so even if we had known they it was Alocar we wouldn't have found it. This was not stated anywhere on the paperwork. We phoned the number on the paper work and was told someone was on the way and would be there in 10 minutes. No one arrived, our phones then wouldn't connect to the number again. Our paper work said that the office closed at 22:00 and by this time it is 21:40. I ended up asking passers by if I could use their phone to phone the office. Finally found someone who could speak English and was kind enough to let me use their phone. Spoke to the office and once again they said they would be there in 10 minutes and to wait by Starbucks.. 30mins later still waiting by Starbucks no one arrived. Had to find someone else with a phone. Spoke to the Alocar office again. They said 10 minutes again. Finally someone arrived and took us to the Alocar office. Nearly 2 hours of waiting with 2 small hungry children, wondering if we are going to have to try and find accommodation in Antalya at 23:00. An extremely bad and stressful experience. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by JASON - 14 August 2023

" As above "

" Carwiz office is 5 mins down the road from the airport. We arrived late with 2 kids and we had no idea where to go. They eventually came and picked us up once we got through to them. Once we got there they tried to give us a smaller car. Once we'd sorted to a bigger (new) car everything else was great. Charming people. You need to however warm passengers that the rental company is a 5 minute drive from the airport and no one there to tell you./ pick you up, you need to figure it out. Car was great though. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

KAYSERI, TR - Reviewed by SHANE - 10 August 2023

" Efficient, professional, lovely staff . "

" Fantastic experience from start to finish, highly recommend this company. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ISTANBUL, TR - Reviewed by UCHECHIEME EMMANUEL - 04 August 2023

" Very Very Bad Experience Both pre and post customer services was really bad. The team at autoeurope lacks proactive approach. They needs to be trained internally in delivering high standards customer services in this high pace changing environment. "

" They didn't provide the required car but charge me for the same car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

IZMIR, TR - Reviewed by STUART - 20 July 2023

" A car hire provider i am starting to trust "

" Good value for money especially with a brand new car. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ANKARA, TR - Reviewed by ANDREW - 29 June 2023

" autoeurope excellent as usual "

" This is fundamentally a good company but on this occasion one tyre was possibly defective. It deflated during the hire which may not be Budget's fault and on the upside they provide a full set of equipment including a pump. Definitely their problem though was oil in the front passenger seat well and funny business with the payments with money taken incorrectly and then a refund of a slightly different amount with no explanation. So considerable room for improvement. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 5

DALAMAN, TR - Reviewed by ZAHEER UDDIN - 03 June 2023

" Overall very good service "

" Excellent all around "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ANTALYA, TR - Reviewed by BRIAN - 27 May 2023

" I have used you for years a loyalty plan should be available "

" Only complaint is having to call the firm when we arrived, this costs quite a lot of money, but after saying that they came straight to us, the people who took us there and back to the airport need to be told to drive better, they drove fast close to others and on the return he was constantly on his phone we didn't feel safe. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by JUSTIN - 06 May 2023

" We also got charged €200 for a slight scratch on bumper from from a stone on the road. Our contract with auto europa said we were covered. "

" We were not told the car was not at the airport until we had paid. On arrival we had to call Pandora and no one answered. Then 30 mins later we got through and some turned up some 20 mins later. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by MARK - 10 April 2023

" Auto Europe great, Auto Union avid in future "

" Cheated on fuel policy cheated on free additional driver. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 8

DALAMAN, TR - Reviewed by NIGEL - 20 March 2023

" No support from Autoeurope despite them providing a service that wasn't what was specifically requested at booking time. This is the second time they have just stepped aside when I've had a problem (previous time was when the insurance company added several extras to my rental that weren't requested). I won't be using them again and wouldn't recommend them. "

" Booked a car as "pick up in terminal" but it wasn't. It was being met by someone and driven to a remote location - not what I booked. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DALAMAN, TR - Reviewed by KARL - 20 March 2023

" Very smooth from start to finish "

" The staff have been extremely helpful and friendly throughout, I would not hesitate to recommend auto union and auto Europe again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ANTALYA, TR - Reviewed by ZEESHAN - 14 November 2022

" I will select someone else. They have taken deposit and will return in 3 weeks. It should take 5-7 working days, not 3 weeks. "

" Office is on the domestic side of the airport which is like 2km. They have office in International Arrival and it was closed. Lot of hassle and understanding how they work. They took out navigation screen from the car and replace it with the local radio and cd player. Absolutely ridiculous. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 4

IZMIR, TR - Reviewed by ALAN - 11 November 2022

" Everything went well and have used many times before in Turkey.Highly recommend and will definitely use again "

" Good reliable company based at airport.Staff friendly and helpful.Accommodated late change of plan "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ANTALYA, TR - Reviewed by GARRY - 08 November 2022

" Used them many times. Always good value and efficient "

" Easy check in. Quick get away upon return. Deposit refunded quickly "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ANTALYA, TR - Reviewed by HELENA - 07 November 2022

" Poor communication and customer service "

" I thought I was collecting the vehicle from the airport.5 of us we're met and We were picked up and squashed into. 5 seater vehicle and taken to their offices . Not a great start. We were told Full to full fuel. It was 1/3 full , very difficult to return the same. Then we were asked to deliver the car back to their office and Not the airport- this was too difficult without GPS and we refused. Agreed to collect the car at 8.30 and did not show up until 9.15 and No apology. Very poor customer service "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 5
Condition of the Vehicle: 10

BODRUM, TR - Reviewed by TOCHUKWU DOUGLAS - 23 October 2022

" No issues so far with autoeurope "

" We purchased full insurance through autoeurope. However goldcars refused to give us the car unless we purchase full insurance again, that was extra £50. The vehicle had dents and scratches all over, which was highlited to the officers where we collect the car, their answer was that is ok as we are fully insured. Thank goodness we took a video of the condition of the car on collection, as shortly after we dropped the car off, we received an email from the insurance as they tried to claim we had dented and scratch the car. When we dropped off the car, as it was after hours, we were meant to drop the key in a key box. Someone approached us and asked for the keys saying they can park the car for us and drop the key (confirmed scan). Also, a day later, they claimed we have not returned the car with a full tank, fortunately we had taken a picture of the dashboard showing a full tank and kept the receipt for filling the tank just prior to drop off. I have noticed a £13 charge on my account from goldcars, no explanation, which I will have to call them tomorrow for an explanation. In conclusion, avoid them, but if you must use them make sure you protect yourself by keeping solid evidence of every little mark on the car. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 2
Condition of the Vehicle: 2

BODRUM, TR - Reviewed by STEPHEN - 18 October 2022

" Very easy pick up and drop off of car "

" No water in the screen wash, otherwise a good experience "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

IZMIR, TR - Reviewed by CHARLES - 12 October 2022

" Was not informed that I had to walk from International airport to domestic to collect car. Received a charge on my credit card for £1.70 for which I have no idea what it's for. "

" Car was clean but tatty paintwork. Nearly every panel had a scratch or a dent. The engine had a misfire and lost power on hills. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

ANTALYA, TR - Reviewed by STEPHEN - 07 October 2022

" Probably won't book through you again . "

" Booked with you as I thought we would pick the car up at the airport, we were picked up and taken to the car (not very clear ) , no instructions on what to do , who to call , ended up asking a security guy to assist . Thought I had taken out extra insurance have piece of mind " not so" , was told buy carwiz that I needed to pay another 140 euro to get full cover . Called into carwiz the day before return to ask if we could drop off at 07:00 hrs , no problem they said , the guy turned up 20 mins late on the day. Very disappointed. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 2
Condition of the Vehicle: 10

BODRUM, TR - Reviewed by PAUL - 30 September 2022

" If you can organise return of the deposit I will revise this to 10/10 - everything was very good apart from holding on to the deposit "

" We haven't yet received our TL1200 credit card deposit back from Bodrum Goldcar. We were told when dropping off the car the refund would be automatic. We returned the car with a full tank and in perfect condition and so far no deposit returned. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BODRUM, TR - Reviewed by DOUGLAS - 27 September 2022

" As above "

" Was told full to full was the fuel policy. It was empty to empty. Most dissatisfied by the inevitable extra cost incurred "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TRABZON, TR - Reviewed by MUHAMMED - 14 September 2022

" See the notes above. Note that the returning of the vehicle was much easier and no issues were experienced. I was able to return the baby seat and reclaim my deposit. "

" Our incoming flight to Trabzon from IST was delayed and I called Windy Car ahead of that to inform them I would be arriving very late. The number I called was picked up by a local staff who indicated that someone would be at the airport as part of the meet and greet. Upon arrival no one was there and I called the same number. The staff picked up but it was 01:30 in the morning but nothing was achieved. I drove by their offices on the way to Yomra to find it was closed. Later that morning at 11 AM I went to their office near the airport to pick up the car only to be told that their systems restarted and that because I had picked up the car the night before the reservation had been cancelled. It took some effort to explain to the staff that my flight was delayed and I had tried to reach the office without any joy. Eventually, they re-activated the reservation and I was able to collect the car. As part of the reservation I had requested a baby seat for our 10 month old, but they had run out even though I had prepaid for it. I had to go another rental place next door and pay extra for the seat which was not rear facing so it was not really ideal for our 10 month old. I had to pay a £50 deposit for the seat which I eventually got back once the car was returned. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BODRUM, TR - Reviewed by SIMON - 11 September 2022

" All went really well, we were late arriving but the car was still available quickly which was great. "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ISTANBUL, TR - Reviewed by MOHAMMED RAFI - 11 September 2022

" It was a pleasure to hire from gold car its a wonderful company "

" Its a very good company and service staff is very friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by MATTHEW - 09 September 2022

" Please see comments in box 3, in addition I'd like to add that I did speak to autoeurope and the support you offered was quite dependent on who I was speaking to at that moment. "

" There's a real confusion over who to contact, is it pandora? Or is it Oscar rent a car, no ones heard of pandora. Contacting pandora was a nightmare, engaged phone lines, language barriers, extremely unclear instructions from autoeurope and pandora. Phone call on arrival needs to be rethought, it doesn't work and you end up wasting a lot of time. It took me around 45-60 minutes after arrival trying to receive the car. The drop-off instructions are also very unclear, they should specify that you dont bring the car to the car rental returns and maybe help by providing a screenshot of a map on where to go. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 3

ANTALYA, TR - Reviewed by TIMOTHY - 07 September 2022

" Useless 3rd party. Will book direct in the future. "

" Rental counter shut on arrival. Then refused to rent the car to us unless we took £90 insurance. Bordering on fraud? "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ADANA, TR - Reviewed by IBRAHIM - 07 September 2022

" I want be using auto europe ever again as a customer there was no where to call or speak to anyone. I also have video off the car. "

" Car was damaged from back. Car boot keep on falling when opened. Twice it fell on my arms and my Aunty had to go hospital bcoz car boot closed on her hands. We thought her arm was broken. I payed for full tank fuel when I received the car it was empty. I payed for sat nav car didn't have it was the worse car to drive. I want be using this service again I send email demanding the car to be changed. I payed for different car I was given something different. Also they taken 1000 Turkish lira which o haven't received yet. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TRABZON, TR - Reviewed by NABIL - 06 September 2022

" Good experience "

" Good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TRABZON, TR - Reviewed by ANAS - 02 September 2022

" Terrible "

" They failed to meet at the airport with a name card as they had marketed on the booking. I had to call many times and still received no answer. In the end i found a worker wearing the windy-car t-shirt serving another customer in the carpark and approached him. On return i had contacted before hand and agreed with the worker that i would drop off the car at 6am. on arrival there was no one there and no way to drop off the car. I waited half an hour before fearing i would miss my flight then i left the car keys in the glove box and went walking to the airport (bearing in mind the windycar office is outside the airport). a few hours later windycar started to pull money from my account several times and i tried to contact them but there was no reply. Until now they have not returned the deposit and they have deducted a substantial amount over several transactions without explaining why. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

DALAMAN, TR - Reviewed by JAMES - 28 August 2022

" Will definitely avoid this firm in the future. "

" We called at arrival as requested for the meet and greet. Told someone would be along soon. Left waiting for an hour despite calls to ask where they were. Eventually a grumpy person from another firm (Oscar) did the paperwork and half an hour after that the car appeared. However, it had no rear seat belt. We had to wait another half an hour for another car which did have seat belts. Car was OK, economical and had lots of boot space. Never established if Pandora existed or was just another name for Oscar. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 4

ISTANBUL, TR - Reviewed by QASIM - 26 August 2022

" None "

" None "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by OLIVER - 10 August 2022

" Could not have had a worse experience with a company. Absolutely appalling customer service. Will never ever use or recommend "

" Absolutely the worst experience ever. Total scam artists. Left me and my family stranded in the middle of nowhere in the middle of the night "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BODRUM, TR - Reviewed by EDMOND - 10 August 2022

" Very easy to use. "

" Too much pressure selling to upgrade insurance when collecting the car, despite having already paid Auto Europe extra to upgrade to the highest level of insurance. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by RICHARD - 08 August 2022

" Wasn't happy was asked to pay a further £60 to have full insurance which I was told that I had with auto Europe! The car was in very bad condition full of dents and scratches the inside was filthy, never again would I hire a car with auto Europe! "

" Wasn't happy was asked to pay a further £60 to have full insurance which I was told that I had with auto Europe! The car was in very bad condition full of dents and scratches the inside was filthy, never again would I hire a car with auto Europe! I'm even thinking of going through my bank to ask them to refund me the £60 as I feel its fraud. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 1

ANTALYA, TR - Reviewed by GARRY - 10 July 2022

" I always use Auto Europe for car hire. "

" Overall very good. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ANKARA, TR - Reviewed by STEVEN PAUL - 04 July 2022

" overall very favourable. I will use again "

" All very smooth. Hire company was Europcar who were very good and supplied a new car. Check-in desk was open 24hrs which was vital for our 3am arrival and 2am departure "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by ANTHONY - 30 June 2022

" The car did what I hired it to do .................. "

" No meet and greet on arrival - no one answering their phone - needed to go thru a third party to get them to come to the airport (one hour plus after the required pick-up time) bringing the car with them. "Of course" I then had to pay to get out of the airport's car park. The car provided was not full of fuel, and was in an acceptble but not good condition. (It had an annoying loud rattle coming from the rear passenger side.) "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 5

DALAMAN, TR - Reviewed by PETER - 30 June 2022

" AutobEurope need to better control companies they refer hire to "

" We were not collected at airport until several calls were made and finally only after waiting an hour . The office staff were disorganised and another hour wasted on paperwork and waiting for car to be allocated. Car had service light fault showing which told to ignore. Also fuel empty and chewing gum stuck to door sill . In all a total shambles. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

BODRUM, TR - Reviewed by AQEEL - 20 June 2022

" disappointed with points in 3 "

" The credit card with charged for the deposit and not held as usually against the card. this meant that I have paid an extra £50 on exchange rates since the value was not locked and held. Which upsets me as the whole effort of getting a cost effective price goes out of the window. I want compensation for this difference and Auto Europe should be responsible for notify its customers of this possibility. Also the hard sell for additional insurance was painful dealing with Carwiz as it didn't stop they kept on pushing it even those I had the coverage from Auto Europe. As a customer experience this is dreadful. The car was returned 3 days early as well. "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BODRUM, TR - Reviewed by COLIN - 14 May 2022

" have used auto europe allways happy with them "

" waited 1 hour at 10 at night asked someone to contact them they arrived then wanted to charge a extra 88 euros for more insurance even after i had payed extra insurance had to get taxi at midnight "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BODRUM, TR - Reviewed by VINOD KUMAR - 11 May 2022

" not selling the product which isn't valid in turkey, feel cheated "

" hi i paid extra money for premium insurance which covers pretty much everything. when i went to collect the car, they said it's not valid in Turkey, so i paid them again for the same thing. it was fraud and robbery in broad daylight. will not recommend them at all. also first time i hear you get an empty fuel tank and you return empty, horrendous experience. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 3
Condition of the Vehicle: 7

ANTALYA, TR - Reviewed by SATISH - 23 March 2022

" No hassle. Pickup service easy if you can call them "

" Friendly and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ANKARA, TR - Reviewed by ARICK - 07 January 2022

" I'm always satisfied with Auto Europe rates and value. "

" We had trouble locating the Europcar rep at the Train Station since no one told us they would simply be waiting with the car near the Starbucks. Then when we got through all the paperwork, we discovered the trunk floor was missing. We had to drive 40 min back to the central office to pick it up. Also, it wasn't clear that the additional insurance was going to be as expensive as it was. I didn't know the final cost until my credit card was billed. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 4

ISTANBUL, TR - Reviewed by KAMRAN - 10 October 2021

" When I swapped the vehicle the staff was rude and very uncooperative. "

" They gave me a car in the wrong group and then tried to make me pay for all the faults which the company didn't even have the courtesy to come out with me to check the vehicle. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ANKARA, TR - Reviewed by GARRY - 26 June 2021

" Very good "

" Overall very good. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ANTALYA, TR - Reviewed by JAMES - 29 October 2020

" Very good price and an efficient online booking service. Can't fault it "

" The vehicle was okay, it was quite damaged on the outside so it took some time to make notes and take photos on pick-up. There was also some damage that had not been noted by the agent upon pick-up and the agent on drop-off tried to charge us for it. Luckily we had a photo from pick-up which proved the damage was already there before. Overall, the car performed fine though and we received an upgrade to a slightly better model free of charge. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ANTALYA, TR - Reviewed by DAVID - 06 October 2020

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ISTANBUL, TR - Reviewed by CAGLAYAN DUZGUN - 05 October 2020

" Very efficient process and easy to use website "

" The car chosen was not available instead had to pay extra at the counter to choose another car. The car chosen in the end was giving service oil warning all the time. "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 2

KAYSERI, TR - Reviewed by JASON - 30 September 2020

" Auto Europe are very efficient, I just hope this feedback does make a difference. I currently have an ongoing claim regarding this rental. "

" Was charged for damage I did not commit, staff very rude. Condition of car was dreadful, full of damage and smelling of smoke on the interior. Will always use my best endeavours to avoid euros se from now on. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 1

DALAMAN, TR - Reviewed by IAIN - 29 September 2020

" AE staff were very helpful and kept me updated even tho' they had nothing to update me on. Overall a very disappointing experience from a well known name - although I appreciate it was one of your partner companies. "

" I made a mistake with the pick up time which I don't spot till I printed the voucher two days before departure. AE staff were helpful but the hire company didn't bother to respond to their requests to change the time despite several requests. Unfortunately they did not turn up when the flight arrived. Next day they called initially to give us a quote to deliver the car to us and almost immediately another person phoned back to say they didn't have a car available. Appreciate the mistake was mine but the lack of communication from one of your partners meant I didn't have the opportunity to at least book another vehicle for our late night arrival. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BODRUM, TR - Reviewed by NIGEL - 28 September 2020

" Once we found the car everything was great. "

" The pick up point needs more clarification as the address is at a BP station down the road whereas the car is actually at the Domestic airport at Bodrum "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ISTANBUL, TR - Reviewed by IAN - 19 September 2020

" Excellent service. Excellent experience and value for money at Istanbul airport. Thank you AutoEurope "

" On the whole very good The only down side was the attempt at selling additional insurance when we had already purchased the maximum excess insurance from autoeurope. There is always the fear that unscrupulous hire companies penalise for very minor pre existing faults on return In this case the return process was seamless and exemplary. "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BODRUM, TR - Reviewed by TONY - 19 August 2020

" autoeurope 1st class paying deposit in local currency can cost you "

" downside is the refund of deposit is again less than I paid "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ANTALYA, TR - Reviewed by MARK - 24 March 2020

" Bad experience and bloke in office not a bit helpful. "

" After arriving in teams of rain and finally finding the office we were told we couldn't have a car as we were using debit card, although you were quite happy to let me pay with one, so l assume you will return my money. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ANTALYA, TR - Reviewed by NING - 03 January 2020

" The car itself was ok, not exact the brand that we should had, but it was a similar one which we accepted. The Gold car counter staff in the airport was rude, very pushy to buy his insurance, although we insisted we had bought full insurance online when we booked the car, he threatened the insurance we bought was rubbish and useless. We had paid for the insurance and the car together from Auto Europe. Why was the insurance useless? So we refused to buy his insurance, then he gave us all documents in Turkish to sign in every page. We requested an English version, and he said there was no English, only in Turkish Language-he said this was their company policy! We had very unpleasant and uncomfortable experience with this staff, otherwise our Turkey trip was perfect- most people in Turkey. I just want to ask: Is your insurance useful ? If yes, why this gold car staff said it was useless and pushed us hard to buy his insurance? "

" Please read our comments before you consider to rent a car from Gold car : The car itself was ok, not exact the brand that we should had, but it was a similar one which we accepted. The Gold car counter staff in the airport was rude, very pushy to buy his insurance, although we insisted we had bought full insurance online when we booked the car, he threatened the insurance we bought was rubbish and useless. We had paid for the full insurance and the car together from Auto Europe. Why was the insurance useless? So we refused to buy his insurance, then he gave us all documents in Turkish to sign in every page. We requested an English version, and he said there was no English, only in Turkish Language-he said this was their company policy! We had very unpleasantand uncomfortable experience with this staff, otherwise our Turkey trip was perfect- most people in Turkey were very kind and would offer their help to foreigners if they need. "

Value for Money: 6
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ANTALYA, TR - Reviewed by KALPESHKUMAR - 31 December 2019

" Not enough clarity on insurance "

" Pleased with pick up & drop off process, car quality. Disappointed to be asked to buy additional insurance in spite of having full insurance from Auto Europe. May be not enough clarity from Auto Europe about the insurance provided to me. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ISTANBUL, TR - Reviewed by CEM - 22 December 2019

" never ever i ll rent from eurpe car turkey "

" customer service is zero they never answer the phone if you need them and they never returned my deposit "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 6

IZMIR, TR - Reviewed by REZA - 04 December 2019

" Terrible, wasted my time with you. "

" I was very disappointed with this service, I didn't even take the car and I was refused the refund so I ended up renting from a different place just next door where they were friendly and helpful. Never renting with this company again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ANTALYA, TR - Reviewed by MARIA - 20 November 2019

" As always Auto Europe is my go to company when it comes to holidays car rentals. The fact you provide an insurance that covers us for the trip and we don't have to deal with that at our destination, plus the possibility to call you anytime is just perfect. This time it wasn't necessary, but in the past we've had to use and it was 10/10. "

" Extremely nice, welcoming and polite staff. The car should have the screenwash levels checked before the rental starts. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ANTALYA, TR - Reviewed by ALEKSANDRA - 20 November 2019

" I'm a loyal client and I've been renting cars using autoeurope for more than 5 years and I have more than 25 reservations. I was frustrated with this experience for the first time "

" 1. Desk isn't located at the airport. You have to call to alamo to ask them to pick you up from the airport. 2. Car had a huge crack at the windshield. 3. Tank was almost empty! Had may be 9 litres in that! Extremely inconvenient and unprofessional. 4. Alamo representative who checked out my car at drop off location said deposit hold on my credit card would be released in 10 days. Why? Where is this condition in my agreement? "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 4

IZMIR, TR - Reviewed by ANDREW - 03 November 2019

" Poor "

" Vehicle in dreadfull condition. Turkish driving licence not accepted by staff. Generally very poor "

Value for Money: 3
Efficiency of Counter Staff: 2
Expediency of Drop-off: 4
Condition of the Vehicle: 2

DALAMAN, TR - Reviewed by ANDREW - 31 October 2019

" Satisfied overall. "

" Fiat Egea supplied was comfortable and economical, but a bit tinny and quite noisy. Nice large boot for the class of car. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ANTALYA, TR - Reviewed by ERICO - 29 October 2019

" Been using auto europe for a long time and their prices are very good. But for the first time I think I was given a sub standard car rental provider "

" Arrived late at the airport. Voucher said "meet and greet" but there was nobody there. I had to call the office and was told someone would arrive in 10 mins. It took 20 mins and a guy took us to an office in the middle of nowhere. My choice of car was not available and instead of an upgrade I was given a minivan with an empty tank (40km max range) and in need of a wash (in fairness the car was brand new). I had to refuel myself and did not get reimbursed for delivering the car with c. 1/2 a tank full of diesel. Drop off was actually good: they texted the office address and everything went swiftly and smoothly (but by that time I had already given up trying to recover my overpaid fuel) This is a small local business that also operates with the "Fox" flag, so one for the adventurous traveler. Not for someone arriving in the middle of the night with the entire family "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 1

BODRUM, TR - Reviewed by GRAHAM - 29 October 2019

" all good but the extra insurance problem "

" i had paid for full insurance when i booked . but they asked to pay again 700tl i did not take it "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 9

ANTALYA, TR - Reviewed by GILBERT - 28 October 2019

" I was pleased when the AE person said "thank you for calling. You have full insurance. They shouldn't be pressuring you. Would you like me to speak to the Goldcar agent.?" Absolutely since he won't take no as an answer from me. "

" The Goldcar counter staff person at Antalya airport was devoid of customer service. He tried to pressure us into taking additional insurance even though I had purchased zero excess with Auto Europe when booking. I phoned AE to confirm that I had zero excess. The AE agent spoke to the Goldcar guy to say he shouldn't pressure customers into taking their insurance. He said he wasn't pressuring. I certainly felt pressured! The outside where we picked up the care was very good - couldn't believe they were in the same company! Return was mediocre. Even though it was during their office hours, there was no one there at the time. We waited for a while and eventually a Goldcar rep came. He checked the car, said OK and cleared it on his tablet. I asked for a signature to indicate that it was returned satisfactorily. He very relectuctantly scribbled his initials on my check out form. I am used to getting a receipt that shows returned OK. Especially with the first rude guy, I didn't trust Goldcar not to come back and say there was damage to the car. I would not recommend Goldcar at Antalya airport. "

Value for Money: 8
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 8

BODRUM, TR - Reviewed by OWEN - 26 October 2019

" Straightforward pick-up arrangements and excellent car. "

" Difficult to find entrance to return office. Return office staff very limited English "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

IZMIR, TR - Reviewed by SAMAN - 22 October 2019

" I would like to make a complaint regarding this to your company and specially to Goldcar. Furthermore, I would like to get back the money I spent on the Satnav that did not work and the £35 I spent finding the address on Google with my phones data. Depending on the outcome of my complaint regarding the Satnav I may or may not recommend Auto Europe. "

" On Saturday 12th of October we arrived at Izmir airport in Turkey and we went to the Gold Car counter which was in another terminal and since hardly anyone speaks English it took us more than half an hour to find. It would be useful to put the full address of which terminal the desk is located instead of only putting down the address as "desk in terminal". On arrival at the the desk we got the paperwork and we needed to pay for the car seat and the Satnav. The person behind the counter also asked if we require insurance which I said no. He then took out his mobile phone and showed me a photo of two very small scratches and said if you don't have insurance and the car gets scratches like these we will charge you 1000 tl (£150). I thought this was too much, however I did not want to take any risks. I was handed over the contract. The one for me to keep was in English and the other one for Goldcar in Turkish. I was told to sign the one in Turkish. No matter how much I told the person behind the counter that I didn't understand what I will be signing they said that the Turkish one is the translation of the English one. I think this is wrong as the Turkish one could be anything as I don't understand Turkish. I think most people coming from other countries don't understand Turkish, therefore your representative behind the counter should understand English and should give an English version to us to sign. I signed the documents since I had paid for the car and me and my family were very tired. We went to the parking to get the car. The person in charge showed us a few options for the child car seat. All of them had biscuit and crisp bits in them which the company had not even bothered to shake off. Some of the child car seats had chocolate marks on them. I chose one or two that only had biscuit and crisp bits so I could shake off but the guy showed us that they did not have belt to buckle my child. Therefore there was only two options left that had chocolate marks. I asked what's the point of putting the seats that don't work and asking me to choose from them. Unfortunately the guy did not speak a word of English. He put the car seat inside the car and I put my child in it and tried to fasten the seat belt. I could not fasten him since the seat did not have the lock at the bottom in order to fasten the belts into. I called the guy and showed him that. The guy took the car seat and brought a clean child car seat that was hidden in his office and was not in the options he showed me. Anyway, we got the address and I asked the guy to show me how to put the address in the Satnav since it is different in Turkey how the put their address in comparison to the UK. No matter how much he tried to put the address he could not do it. Finally he said that he has put the town we were going to (Kuşadası). We sat in the car and we started to go towards Kuşadası, at the same time I was thinking what do we do when we reach the town and how do we find the address of the hotel in Kuşadası. As we went outside of the airport the route to the town on the Satnav suddenly went away and I didn't know which way to go. It was at that time that I could not take it anymore and at the first roundabout I turned around and went back to the airport and went to the main desk that I did the contracts. I told your representative behind the counter that I don't want the Satnav since it doesn't work. The guy said that he cannot take it back. Please be aware that from the time we got the car to the moment I arrived at the desk it didn't take even 20 minutes. I told the guy to put the address in the Satnav and he replied that he doesn't know how to work with it and to go back to the other guy that hands over the cars. I told him that he could not put the address of the hotel and could only put the town we are going to. He phoned his colleague and confirmed what I told him. He then told us that Kuşadası is a small town if we go there we can search for the hotel and it would not take very long. Hearing this after approximately 2.5 hours after the flight has landed with a tired family which includes a 1.5 year child was devastating and humiliating. No matter how much I argued with the guy ( who did not speak English very well) it was pointless. He could not understand how we cannot go around in a town 1.5 hours away from the airport in search of a Hotel at 12:30 midnight with a 1.5 year old child. He kept saying that the town is small you will find it. After half an hour of arguing that I don't need this Satnav because it's not showing me the address and that for the same price I can get a SIM card for my phone with data and find the address on Google he searched on the internet and came back with an address and told me that this is the correct address and I should pit that in the Satnav. I did as he told me and it showed a route to an address in Kuşadası. We went towards the address and reached it after 1.5 hours. However, when we arrived there was a row of houses with a security guard. I told the guard that we had reservations at the hotel and the guard that did not speak English told us "No Hotel". It was at that time that I found out that this is a wrong address that we have come to. I showed him the address we had and he moved his hand in a motion that indicated far away. At that time I took out my phone and spent £3 per 1 MB of data, put the address in Google and went to the address. We arrived in half an hour at 1:30am with a tired and hungry wife and child having spent £35 of data. I put the Satnav in the dashboard and never used it since. I called your company the next day and spoke with a very nice man who asked me to send an email to this address. I do not know why Goldcar representative behind the counter could not take back the Satnav and had to put me and my family in such a situation. I am not happy with your services especially since my wife and child had to experience this. Because of this experience we were very tired and as a result did not enjoy the next two days of our holiday. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ISTANBUL, TR - Reviewed by WALID - 18 October 2019

" We had to wait 3 hours at the airport across from the rental office because the refused to release the vehicle 3 hours early. They explained to us that Auto-Europe is the only way they can do it. We contacted your offices and you unfortunately also told us that changing the pick up time is not possible. No more rental from your company and that was my first time going through you. "

" I was charged for fuel when I returned the vehicle full. The fuel charges where supposed to be a hold rather than a charge. But they have charged me anyways. "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 7

ANTALYA, TR - Reviewed by GERALD - 18 October 2019

" Horrible! "

" I was extoterd (1 ) wascharged double the amount quoted on your website. (2) on top of the extra insurance I was asked to pay for fuel deposit (3) within minutes of dropping off the vehicle in the that condition I recieved it in I was debited for fuel! Extortion at the very least would not have carried on with the hire had I not paid upfront on your website. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by ANDREW - 14 October 2019

" Disappointing. "

" Although the Flight reference had been confirmed, on arrival at Dalaman airport the Fox representative was rude, saying we were late and had held him up. The vehicle was a Renault Clio, not what i was expecting, but told no other cars available. The vehicle provided had large dents to door, side and rear panels, a lot of scratches and all alloy wheels were very badly scratched. ( I do have photos). Vehicle had a permanent ! indicator on the dash for the duration of the hire. Drop off experience was satisfactory "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 3

ANTALYA, TR - Reviewed by ROY - 10 October 2019

" just would not use again "

" got charged more when we arrived when it said it was all included online ,still waiting for petrol refund and would not get one from airport again would get one in resort "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by PETER WAYNE - 27 September 2019

" Great service "

" A fab service the representatives were at the airport, no hassle would definitely use car wiz again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by SHAUN - 25 September 2019

" Not happy with condition of tyres "

" Wanted a diesel car and got a petrol car, tyres were in poor condition wouldn't pass an mot within the uk "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 1

DALAMAN, TR - Reviewed by CHRISTOPHER - 24 September 2019

" An excellent broker. We have been using AutoEurope for the last few years. Their prices are competitive, they have a very fair free cancellation policy should it be necessary to change arrangements and on the few occasions we've had a problem they have picked up the phone promptly without the need to sit in queues. Any problems have always been immediately resolved. We're very happy with the service. "

" An immaculately presented car, just a couple of months old. This was our second rental this year with Budget at Dalaman airport. We will definitely be using them again next year. No issues, no delays upon collection or return, no hard sell of add ons and a really friendly team. They even came back and switched the dashboard language from Turkish to English for us when they saw us struggling to connect our iPhone music! A great experience. On both occasions we been given the exact car we requested, not an "equivalent" model as frequently happens with car hire companies. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IZMIR, TR - Reviewed by FEREIDOUN - 23 September 2019

" They need to improve their English. "

" Lack of communication from the staff. We had to wait in the bus terminal before picking the car up. The car had so many scratches that could not fit on the form. He suggested a VDU recording for evidence. I had difficulty calling the given numbers for someone to come to collect the car. I had to wait over 30 minutes before the staff eventually answered my call and send somebody. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 2

ANTALYA, TR - Reviewed by DARREN - 20 September 2019

" You should be aware of some rental car company's bad practices "

" After i had collected my baggage i walked to the gold car desk to collect my car on booking in i was informed, even though I had paid for the extra insurance that i had to pay more money out because if i had a accident i would have to pay an access if i didn't get a police report. But getting a police report for a accident is almost impossible. I felt like i was been pressured into paying more money out so if i had a accident i didn't have to pay the access. Then when i had sorted the paper work out i was told i had to wait outside at the taxi rank to be picked up and taken to my car. Never again will i use goldcar and i will do my best to let everyone know on social media. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 9

DALAMAN, TR - Reviewed by TREVOR - 19 September 2019

" Overall good except for the drop off problem as we had problems with our telephone coverage. "

" Drop off required a telephone call when 20 minutes away from the drop off point?? Hertz advert says they have 24/7 cover? "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 9

IZMIR, TR - Reviewed by KHALID - 14 September 2019

" Dissatisfied "

" Staff were rude and unprofessional! Saying they can keep me waiting for 5 hours if they don't have cars! Starting shouting and their conduct had zero customer service attitude "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 7

BODRUM, TR - Reviewed by JOHN - 11 September 2019

" No problems all ok "

" I had to pay £70 on my credit card in case of traffic offences. I don't have any still wsiting for my refund. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 8

DALAMAN, TR - Reviewed by RONALD - 05 September 2019

" The local Hertz employee couldn't meet us at the gate, or contact us about where to find him, as Auto Europe failed to pass our information along to Hertz. This lead to some unnecessary confusion and irritations for both us and the Hertz employee. "

" Everything was fine. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BODRUM, TR - Reviewed by FRANCOIS - 30 August 2019

" The staff at the pick up and drop off vehicle were very friendly and efficient. The staff from the drop off point kindly drove me to the Bodrum international airport. There was two small issues with the car. The 5th seat belt at the back was stocked in the bank and the back sit zip was broken. The car was very efficient and clean. The deposit contribution taken at the pick up point was refunded within 3 days. overall a great experience and the price paid for the vehicle was fair. "

" The staff at the pick up and drop off vehicle were very friendly and efficient. The staff from the drop off point kindly drove me to the Bodrum international airport. There was two small issues with the car. The 5th seat belt at the back was stocked in the bank and the back sit zip was broken. The car was very efficient and clean. The deposit contribution taken at the pick up point was refunded within 3 days. overall a great experience and the price paid for the vehicle was fair. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

IZMIR, TR - Reviewed by MATTHEW - 29 August 2019

" I remain a happy customer (I even booked another car with you today) "

" Better signage on return to Izmir airport would benefit all the hire car firms. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ANTALYA, TR - Reviewed by TERRY - 27 August 2019

" our experience with Fox led us to wonder why such an unproffessional company was with Autoeurope "

" when we arrived at Antalya we were not met at the airport i had to phone Fox to come and get us.We were taken to their office and after sorting out the paperwork went to the car which had quite a few minor marks on the body work.We had ordered a satnav and when it was put in the car it didnt work and were told we would have to go without as they only had one,which was very incnvenient as we had a nine hour drive the following day.After driving off realised a headlight wasnt working which they replaced. On driving away again realised the headlights were misaligned but as most of our driving was during the day carried on with our drive. In my opinion the car was not powerful enough to cope with the areas mountainous roads also one of the rear doors was not openining properly..On drop off we arrived at the airport and once again had to call Fox and waited quite a while for them to collect the car. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 5
Condition of the Vehicle: 3

IZMIR, TR - Reviewed by TEIS - 26 August 2019

" I have not received my deposit back. "

" I have not received my 220 Euro deposit back that I was charged at europecar izmir airport. "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 4

SAMSUN, TR - Reviewed by DAVID - 17 August 2019

" Apart from the lack of staff in Erzurum to receive the car very positive. "

" Good experience helpful staff at Sansum "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by RICHARD - 25 July 2019

" Friendly service from Fox car hire and car very good. "

" Friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BODRUM, TR - Reviewed by EMAD - 22 July 2019

" Very Bad experience with this company "

" The worst company And I will never recommend "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

IZMIR, TR - Reviewed by TUGBA - 19 July 2019

" The choice of staff. "

" The Staff at YouTube counter at the drop of was rude, unfriendly and respect-less. First he raised his voice regarding the fuel station we took which was 20km far from the airport. We are tourists and obviously we don't know the closest fuel station bearing in mind that 20km is equal to 3 litres of Diesel if not less than that. Secondly we asked him politely to help us take out our luggage because we were two girls and it wasn't easy for us to take it out. His response to that was in a arrogant and unfriendly way that this wasn't part of his job description. My whole family was renting at gold car but unfortunately that will never ever happen again. This was my worst experience ever! "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

ANTALYA, TR - Reviewed by WAYNE - 11 July 2019

" Fantastic! "

" Fantastic company to deal with! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BODRUM, TR - Reviewed by BRIAN - 09 July 2019

" See above comments. also, it shoud have been made clear that when pickup is shown as "in terminal" it may mean, for Bodrum, at the domestic terminal, which is in another location, albeit not far away. It also requires baggage scan to enter the domestic terminal to reach the Goldcar desk "

" My voucher from yourselves indicated that cost of additional driver would be 20TRL per day (max 60TRL). Goldcar would not accept this and I was forced to pay for the full 14 days. The limit of three days payment was one of the reasons I chose to book through Auto Europe so I would like an explanation and, ideally, a refund of the extra cost. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ANTALYA, TR - Reviewed by S - 08 July 2019

" Great no catches !!! "

" very smooth professional and helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KAYSERI, TR - Reviewed by ANIS - 04 July 2019

" Pick up to drop off was hassle free "

" Very efficient as always "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

ANTALYA, TR - Reviewed by OSMAN - 04 July 2019

" Excellent "

" Timely pick up. Friendly staff. Brand new vehicle with less than 10km on the odometer. Good service "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by CHRISTOPHER - 30 June 2019

" I have been using AutoEurope for over 10 years, and have always been very happy.. Thank you. "

" Surprised that there was no Hertz desk at Dalaman airport, and that we we had to meet outside. Luckily the rain started only after we got in the car! The car had a warning light, which turned out to be tyre pressure it would have been helpful to be told about this as it was there immediately. Apart from this the car worked well, no problems, and we were very happy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by CHRISTOPHER - 25 June 2019

" See above. "

" All worked well, no queues. The only problem was that Autoeurope advised collection was the DOMESTIC terminal, not the INTERNATIONAL. That was wrong be we realised in advance and double checked. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BODRUM, TR - Reviewed by ILA - 23 June 2019

" Car ok but the full insurance cost me £200 turkish lira for 2 days so very expensive ! "

" Could not speak much english language. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

DALAMAN, TR - Reviewed by JAMES - 15 June 2019

" always check collection details which may differ from those on your auto europe confirmation "

" Only problem was finding the Hertz pick up point. There was no clear instructions and no signs to indicate Hertz even existed. Once discovered the agent was very clear and helpful, "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by GARRY - 11 June 2019

" Auto Express were faultless as normal. "

" Service was good except we had to call a Hertz representative to come and accept the hand in of the car. We had to wait 20 minutes for him to arrive. It was 8am so not very early. Someone should be there. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 6
Condition of the Vehicle: 10

BODRUM, TR - Reviewed by TERENCE - 26 May 2019

" Unacceptable "

" On arriving at the airport we got picked up in a very nice Peugeot 3008 witch was a very nice vehicle witch I was very pleased with as it was a big enough vehicle to get all our luggage into it we where taken to do the paper work and I was asked if this vehicle was good or did I require a bigger one at a extra cost of £6 per day no thanks the car we got picked up in is good,When I went out side to collect the car I find that all our luggage had been taken out of the 3008 & put into a smaller 2008 what is this I asked the man replyed (your car) no i said to small, he then said (no same size) after a lot of phone calls & arguing him saying it's same size & me saying no because the luggage wouldn't fit in the car they didn't have a Nissan Qashqai but insitted that the 2008 is ( same size ) I don't think so because I have one & all our luggage fitted in nice so a a result of this I don't think I will be using them. Very poor service from Enterprise "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BODRUM, TR - Reviewed by WILLIAM - 26 April 2019

" No "

" Well it wasn't fox, the actual rental was subcontracted Erboy car "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ANTALYA, TR - Reviewed by GARY - 20 February 2019

" Overall after initial problems on arrival, everything went ok and drop off of the vehicle was fine at the end of the rental. "

" As advised on the voucher a representative should have tracked our flight and met us at arrivals. Nobody there and had to wait for just over an hour for things to be sorted and be taken to collect our car. Lots of phone calls. No further problems once sorted. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ANTALYA, TR - Reviewed by ALAN - 30 December 2018

" always use auto europe as I know I can cancel if I need to "

" very good, no hard sell, no problems "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ANTALYA, TR - Reviewed by MATEUSZ - 18 December 2018

" I am asking you for a refund of my money because I didn't actually get the car as the dates turned out to be wrong. I assume a website error. At the arrival I called the car company a few times about the booked car but they kept telling me my details aren't in the system (when they clearly were). Eventually someone from the company came after about 2 hours of waiting and tried ripping us off to hire another car (about 3 times the original price) and was lying to us that it's our fault for getting the dates wrong. So we never got a car, terribly poor service and we ended up getting a bus. I demand a full refund. "

" I am asking you for a refund of my money because I didn't actually get the car as the dates turned out to be wrong. I assume a website error. At the arrival I called the car company a few times about the booked car but they kept telling me my details aren't in the system (when they clearly were). Eventually someone from the company came after about 2 hours of waiting and tried ripping us off to hire another car (about 3 times the original price) and was lying to us that it's our fault for getting the dates wrong. So we never got a car, terribly poor service and we ended up getting a bus. I demand a full refund. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ISTANBUL, TR - Reviewed by MOHAMMED - 01 December 2018

" On return to the UK spoke to Auto Europe they were understanding, sorry and were pleased with feedback and promised to refund on which I am still waiting. "

" When I got there was no car, rang the number it was incorrect (two numbers short), took a taxi to the address no office or anyone to speak to, rang Auto Europe their offices were closed as it was Sunday. Did not get the car at all. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ISTANBUL, TR - Reviewed by ARGHAD - 26 November 2018

" As mentioned above "

" I have rented cars and I had a problem 2 times but no answer. First time on October I paired 700 as deposit and the deducted 171 without My information. In this time also the deducted money without proper reason . Also the there was take information about the insurance in ur website it was not clear as I paired extra money for the insurance "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by RICHARD - 24 November 2018

" Easy hire "

" Easy hire happy to use again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BODRUM, TR - Reviewed by GARETH - 23 October 2018

" usual efficeant service.. "

" Good service at airport , except no rental desks at International terminal so a long walk to Domestic terminal with luggage not great,,,, However very helpful staff on site , able to upgrade car at reasonable cost ,,! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by JANET - 22 October 2018

" Should be noted that the Hertz desk is not in the arrivals hall at Dalaman, but in trhe car park. Return Car Rentals is not well enough signed. "

" The car was fine, and the staff helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

ISTANBUL, TR - Reviewed by JONAH - 20 October 2018

" It's a memorable experience and fantastic holiday really injoy need to come back soon very nice country Turkey.. "

" It's a memorable experience with the place and the car such a great time and wonderful holiday need to come back soon car rental its so nice and helpful... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IZMIR, TR - Reviewed by MARK - 17 October 2018

" easy to book, good price "

" very easy, good car, good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BODRUM, TR - Reviewed by DEREK - 16 October 2018

" I think the local supplier was erboy? so i guess I am leaving feedback for both. I have used this company a couple of times, they are very well organised. I was met outside arrivals and was speedily on my way. The guy was waiting for me as agreed at departures and was also speedily on my way. Overall very happy. "

" I think the local supplier was erboy? so i guess I am leaving feedback for both. I have used this company a couple of times, they are very well organised. I was met outside arrivals and was speedily on my way. The guy was waiting for me as agreed at departures and was also speedily on my way. Overall very happy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ISTANBUL, TR - Reviewed by ANDREW - 14 October 2018

" Fine. "

" Didn't tell us about the toll charges on the motorways or that they'd be deducted from my credit card. Inaccurate local information, otherwise perfectly fine. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 8

SIDE, TR - Reviewed by PETER - 13 October 2018

" Overall excellent "

" This was a very good experience. I was happy with every aspect. The person in charge was efficient, helpful and informative and the car was great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ANTALYA, TR - Reviewed by GREGG - 09 October 2018

" Helpline only available between 9-1 which is really useless when you work. "

" They have not refunded my waiver. There has been no explanation as to why it has not been returned. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 8

ANTALYA, TR - Reviewed by AJAY - 26 September 2018

" The staff was extremely professional and efficient. They couldn't have done the job any better. Always smiling & precise. "

" The staff was extremely professional and efficient. They couldn't have done the job any better. Always smiling & precise. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ANTALYA, TR - Reviewed by MOHSEN - 10 September 2018

" Pick up was fine. Drop off was very busy due to the office being understaffed. Went to drop off location on voucher, to be told to then go to a different terminal. Then told to wait until they were free and obviously when we have a flight to catch this is far from ideal! We were eventually seen fairly quickly after explaining we were running late and given a lift to our terminal. Upon arriving back in the uk I noticed the "pre authorised deposit" wasn't actually pre authorised and was debited from my card, which I wasn't happy with as this then meant additional charges from my card supplier! "

" Pick up was fine. Drop off was very busy due to the office being understaffed. Went to drop off location on voucher, to be told to then go to a different terminal. Then told to wait until they were free and obviously when we have a flight to catch this is far from ideal! We were eventually seen fairly quickly after explaining we were running late and given a lift to our terminal. Upon arriving back in the uk I noticed the "pre authorised deposit" wasn't actually pre authorised and was debited from my card, which I wasn't happy with as this then meant additional charges from my card supplier! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by MARK - 08 September 2018

" Excellent website. All information clear including the rental company you are hiring from and what is included or not included in the rental "

" Budget were a safe bet as a known brand and quality of the car and pick up and drop off was good. Having a desk in the airport was important as a late arrival time. Speedy return of deposit. All in all a good experience. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

IZMIR, TR - Reviewed by ANDREW - 23 August 2018

" AutoEurope did nothing to ensure we got the vehicle promised and their response to our complaints was totally dismissive. We will NOT USE Auto Europe again! They have provided no service for their share of the booking cost and we had to argue to get the refund as the Fox booking was cancelled. "

" Fox did not have vehicle booked. All they could offer at 3am in the morning at Izmir Airport is that we cancel the booking and use another provider!! "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

IZMIR, TR - Reviewed by KEVIN - 19 August 2018

" Easy to book and no price shocks at check-in or drop-off. "

" No major problems. Pick-up took longer than expected because of need to record pre-existing damage. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

DALAMAN, TR - Reviewed by ANTHONY - 18 August 2018

" Good "

" The customer care was excellent. The Hertz rep was polite clear and when I returned the car was at the airport within 5 mins of my call. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BODRUM, TR - Reviewed by TONY - 15 August 2018

" Autoeurope great Enterprise at Bodrum to be avoided "

" Hard sell at counter to try to get you to upgrade.yet when there was an issue could not understand english Also deposit of 1000TL taken £157 only £128 returned "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

DALAMAN, TR - Reviewed by GILLIAN - 12 August 2018

" Excellent "

" Excellent service from start to finish. The whole process went very smoothly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ANTALYA, TR - Reviewed by JOSEPH - 29 July 2018

" All good "

" Very good and what i would expect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MARMARIS, TR - Reviewed by MICHAEL - 19 July 2018

" Really efficient service & good price for unlimited km. Generally local car hire companies added a £9-20 surcharge for the distance of the daytrip we had planned. "

" Very helpful. Informed us about how the motorway tolls worked & recharging. Very friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IZMIR, TR - Reviewed by JANET - 04 July 2018

" See above. I will always look to rent Europcar in Turkey "

" The local staff at Izmir were excellent, and really care that the customer has a good experience. This is do unusual these days but I was really impressed, rightvdown tovreturning my car. Good English and efficient service. Well done "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BODRUM, TR - Reviewed by GRAHAM - 30 June 2018

" no problems really "

" very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

IZMIR, TR - Reviewed by MARTYN - 11 June 2018

" Simple and easy to use. "

" Very satisfied, thx "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DALAMAN, TR - Reviewed by SINAN - 02 May 2018

" Your car company which you used could have killed us and put our lives in danger. We are member on numerous Turkish forum with over 2 million followers and will be tell everyone not to use your company and Fox. "

" We picked the car up at around 11.00 at night, it wasn't at the airport so we were driven to there office to collect it. We could see the car in detail as it was dark. We drove 30 mins down the road where we were staying with family for the night. The next morning when looking at the car we noticed both front tyres were completely bald and one had a huge air bubble on the side. We phoned Fox who knew about these issue and said the manufacturer would change the tyres. We when to 2 independent tyre repair companies who both said the tyres were very dangerous and could blow out at any minute. We then drove back to the hire company for them to change the tyres. After 1 hour of arguing and made to feel awfu - they said they would give us a better car - this wasn't the case we ordered a manual desiel car and they gave us a very small automatic petrol car even though I had paid a premium for the desiel car. They have is no choice it was that or drive a dangerous car. We took the replacement car which cost us a lot in petrol compared to the car we ordered and when back to change the car again after to 2 day when the tyres had been changed. One of the workers just walked off when we turned up. We noticed the petrol dial was on red as they hadn't replaced the petrol used driving 2 hours to get the tyres replaced. On returning the car at the end of the holiday we filled the tank up minus the petrol they used. There was nobody at the office so we had to call 2 times and finally a man came not a worker but friend who drove us to the airport. He mentioned the petrol was down and we explained - we are still waiting to see if they are going to fine us for this - if they do we will be contacting our police friend in turkey. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ANTALYA, TR - Reviewed by DANIEL - 22 June 2015

" We are very dissatisfied with the service provided by Fox. After we defined a specific date/time for the car pick-up (departures entrance in the Antalya Airport), the person responsible for that arrived approx. 1h30 late with no notice, and we lost our flight because of that. Furthermore, the Fox employee did not seem to care about our complaints and showed absolutely no empathy with our problem (we had to go to Izmir by bus, a 7h drive that made us loose an entire day of our trip). We want to know how we can be compensated for these problems by the rent-a-car company. We lost the plane tickets and had to buy bus tickets, not to mention the time/stress cause by this situation. Hope to hear from you soon. "

DALAMAN, TR - Reviewed by DAVID - 20 June 2015

" the meet and greet was a little late.Car was better than what I booked so pleased with that. Got drop off at airport and no problems with car. "

DALAMAN, TR - Reviewed by DAVID - 15 June 2015

" Great Service - only slight blip was the fact that there was no water in the windscreen washer bottle. "

" Great Service - only slight blip was the fact that there was no water in the windscreen washer bottle. "

ISTANBUL, TR - Reviewed by TARIQ - 13 June 2015

" You guys are proficitinalls and my reservation was accurate and complete ... thanks. "

" No problems at all. "

DALAMAN, TR - Reviewed by ANTHONY - 04 June 2015

" The confirmation letter stated (wrongly) that flight details were needed - though they had been provided. "

" We were not met as planned - representative arrived 15 minutes after they were called. Car was acceptable rather than great (air on wasn't working properly and car had nearly 100,000km on the clock. "

DALAMAN, TR - Reviewed by RANDEEP - 30 May 2015

" The car that was advertised is never the car you get. When talking to the hire car company, they don't even have a VW polo on their fleet, so why do you mis guide people with"or similar"? "

" Took 1 HR to get the car as Garenta booked the car for the wrong date, correct on my email confirmation. The car that was advertised is never the car you get. When talking to the hire car company, they don't even have a VW polo on their fleet, so why do you mis-guide people with "or similar"? Disappointed with a lesser product. A Fiat. "

ANTALYA, TR - Reviewed by JOHN - 23 May 2015

" On clearing customs the "meet & greet" person was not on site to meet us.By chance we found a Turkish Tour Rep who spoke good English and phoned the company. The guy came and formalities were ok but he drove us to the car site 2.5 ks off airport so he could get back to base before we could get on our way. No mention on the rental agreement about damage which I spotted and photographed just in case. I didnt feel any of this was very professional. "

BODRUM, TR - Reviewed by JULIAN - 22 May 2015

" When we arrived there were no child seats, despite having it confirmed there would be two. The company found one and then advised me a 4 year old didn't need one in Turkey. On arriving at my Villa I checked this on line to find this untrue. Credit to the company they then went out and bought a seat and delivered it direct to me, but unfortunate the booking wasn't correct on arrival. Everything else was fine. "

" as above on the booking. I don't know whether this was Fox not understanding the Auto Europe booking or Auto Europe not communicating it correctly "

DALAMAN, TR - Reviewed by DAVID - 21 May 2015

" The car was prompt at the airport with excellent services. "

" Polite and helpful. "

DALAMAN, TR - Reviewed by MOHSEN - 17 May 2015

" The guy who we collect the car was not there and he was rode. "

BODRUM, TR - Reviewed by MARK - 17 May 2015

" Purchased additional small damage insurance. So why take a deposit of 300tl only to refund on return "

DALAMAN, TR - Reviewed by DOMINIC - 16 May 2015

" The prices were put up from the previous week which was a shame, it made me look around in the town i stayed in and on my next visit i will use a different supplier "

DALAMAN, TR - Reviewed by DARREN - 12 May 2015

" The car wasn't very new and had a few diets etc but this was turkey of course. "

" The meet and greet was there to greet us and it was quick but a shame that we had to pay 15turkish lira to get out of the car part it was parked. "

DALAMAN, TR - Reviewed by BAARRY - 11 May 2015

" A VERY FRENDLY COMPANY I GO TO TURKEY ABOUT 3 TIMES A YEAR AT THE MOMENT IT IS CHANGING I WILL USE THIS COMPANY AGAIN AND SO WILL MY FREINDS "

" SAME COMMENTS AS ABOVE "

IZMIR, TR - Reviewed by MARK - 11 May 2015

" Garenta terminal was in Dmestic arrivals area - quite a walk "

" As above - Garenta is in Domestic arrivals hall and is quite a walk - Bit they were very helpful "

DALAMAN, TR - Reviewed by IVAN - 10 May 2015

DALAMAN, TR - Reviewed by VINCENT - 09 May 2015

BODRUM, TR - Reviewed by DAVID - 06 May 2015

" All worked well "

" Easy to deal with Nice People "

DALAMAN, TR - Reviewed by INNA - 06 May 2015

" They were on time and very helpful, but when I was picking the car I've been told that tank is full although it doesnt show full tank until I start driving for couple of km and I believed. In fact when I needed to tank car myself the bar showed full tank with no problems and need to start driving, so I feel I've been cheated! "

DALAMAN, TR - Reviewed by BRYAN - 06 May 2015

" Car a little old (94,000 kms) but pleasing to report no hassle with trying to sell excess insurance or fuel. "

KAYSERI, TR - Reviewed by KONSTANTIN - 07 January 2015

" It was not the first time I'm using Auto Europe, and I'm quite satisfied with it's service and rates! "

" It was very convenient for us not to wait for a FOX representative but just to leave the keys at the security office at the parking of the airport as a drop-off. "

ISTANBUL, TR - Reviewed by ADEMOLA - 14 December 2014

" Cheap and ready upon request "

" Very new Ford Focus given upon arrival "

DALAMAN, TR - Reviewed by PHILIP - 24 November 2014

" Seamless booking procedure "

" Pick up and drop off procedures were excellent "

DALAMAN, TR - Reviewed by JOHN - 11 November 2014

" Pick up arrangements at Dalaman should be described better. For Budget, it is "desk in domestic arrivals hall". You should make clear that this is a long walk from the international terminal and/or explain how to make contact with Budget so that they can bring the car to the international terminal. "

" Please see above about pick-up arrangements. We had no idea what to do and were helped by a rival car hire desk who phoned Budget and a man from Budget eventually found us outside the international terminal. The car provided was bigger than the one we had booked and was only 6 months old. We were disappointed that it broke down on the second day because the clutch fluid was dry. The other small complaint is that a deposit was actually taken from my credit card on pick-up and refunded on return by when the Turkish lira was worth less. On other occasions hire companies have used my credit card details as security, with no money changing hands. Otherwise, once contact was made with Budget, the pick-up and drop-off arrangements were fine. "

BODRUM, TR - Reviewed by KENNETH - 07 October 2014

" No problems at all, straight forward booking procedure and a phone query answered promptly. "

" No indication in the International Terminal as to their location (Domestic Terminal). Had to ask at another car hire firm for directions, then a ten minute walk. At 11.00pm this is not fun. Bought additional insurance which I understood would cover all eventualities. I lost a wheel trim on the mountain road back to the airport and I believe they want to charge about 85 euros for a replacement (on a Fiesta). I thought the additional insurance should have covered this. Also the rental return directions at the airport are non-existent (not Budgets fault). "

DALAMAN, TR - Reviewed by PETER - 07 October 2014

" Booking was straight forward and reasonably priced. "

" I picked up the car midweekend of a 2 week holiday so I didn't have an inbound flight. When I got to Dalaman airport the booking said go to 24/7 desk in airport but there was no such desk. I asked at info desk and they could not trace Fox rental - is Erboy turkish for Fox?? Anyway the only phone number on the booking form is in Izmir and nobody seemed to be able to get a response. Anyway after much delay and dragging my luggage around the airport a local taxi driver and rep from another car hire company managed to contact the local office & I was asked to wait at the road side for pickup. I was then taken to the nearby office about 2 miles away and picked up the vehicle. Had I been on an inbound flight I think I would have been met. "

BODRUM, TR - Reviewed by ALEXIS - 03 October 2014

" really efficient service. Perhaps include a local map? "

" Really friendly. Very easy and painless process. Nice car....better than expected. "

ISTANBUL, TR - Reviewed by TIMOTHY - 18 July 2014

" Very good, polite, helpful service throughout. Car was in good condition, very clean etc. Could not have been easier from beginning to end. "

" As above. "

DALAMAN, TR - Reviewed by BRIAN - 31 May 2014

" Due to changes in arrival times had to wait a while. But once car arrived fast efficient hand over with no hidden additional costs/ "

" Once car filled with fuel transfer to airport was good and dropped at departure entrance. will definately use again. "

BODRUM, TR - Reviewed by ANDREW - 21 May 2014

" Easy booking - 2nd time I've used service. "

" Easy collection and drop off with friendly staff, however car was a very old Fiat Linea, that had lots of external damage, had done 75k. I had little confidence in the cars Saftey, as it had had previous accident damage/repairs to front end, remote key would not work, radio did not work and the inside of the car was dirty and smelly. The engines also struggled and kicked out black smoke under acceleration. "